ANNUAL REPORT 2023
2 | Helping Older Adults • Area Agency on Aging
AREA AGENCY ON AGING, REGION ONE
Helping older adults thrive along life’s journey through 50 innovative programs and services
LETTER FROM THE CEO
It was another busy and productive year as we continued to serve our community. I am proud to say that we are still assisting over 110,000 clients per year.
This past year we completed a comprehensive needs assessment of the populations served by the Agency. We held 22 listening sessions, surveyed over 250 individuals, and held 5 public hearings. The top 3 needs identified by the assessment were transportation to medical appointments, finding affordable housing, and being able to afford nutritious food.
To help our clients address these issues, we continued our elderTRIP program which served 537 clients with nearly 18,000 rides to medical appointments.
We continued to be committed to advocating for the housing needs of older adults. I am pleased that the Arizona Legislature heard our requests for help on behalf of older adults and will be awarding $5 million to Arizona’s Area Agencies on Aging for fiscal year 2024. For the first time, we will have direct funding to keep
older adults housed by helping them with rent and mortgage payments, utility bills, and property taxes.
To assist with food insecurity, the Agency continued it’s monthly delivery of perishable and non-perishable food items to 210 clients and served 100 clients in our bi-weekly elderSHOP program. In addition, our provider network served nearly 1 million meals to Maricopa County residents.
We could not have achieved such remarkable outcomes without the support of our Boards of Directors, Advisory Council, staff, volunteers, funders and providers.
As we look forward to fiscal year 2024, we are excited to celebrate our 50th Anniversary. This is an opportunity to reflect on the impact we have had and will continue to have serving our community.
Mary Lynn Kasunic President & CEO
2 | Helping Older Adults • Area Agency on Aging
BOARDS OF DIRECTORS & ADVISORY COUNCIL
BOARD OF DIRECTORS
Karen Vanaskie, Chair
Luis Cruz, Vice Chair
Jeannine Berg, Treasurer
Mary Lynn Kasunic
President & CEO
Peggy Bilsten
Henry Blanco
Elton Bordenave
Harry Garewal
ADVISORY COUNCIL
Ava Stanford, Chair
Lindy Garewal, Vice Chair
Nancy Bivins
Marge Cook-Dixon
Katherine Emery
John McGarey
DOVES® BOARD OF DIRECTORS
Melissa Flint, Chair
Donna Wirtel, Vice Chair
Sarah Gallimore
Secretary/Treasurer
Mary Lynn Kasunic
President & CEO
Cyndy Gaughan
Angelia Hill
Melissa Johnson
Frank Migali
Ted K.S. Ng
Debora Norris
Allie Peckham
Tobias Pierce
Johannah Uriri-Glover
Archangel “Arky” Muscato
Jody Pelusi
Roberta Phin
Lupe Solis
Luz Sarmina
Stacey Gandy
Ryan House
John Norris
Annual Report 2023 | 3
COMMUNITY PARTNERS
Service providers create an extended network of support to help us care for those in need.
AIRES, LLC
Alarys Home Care
All Ways Caring HomeCare
Alzheimer’s Association of Arizona
Arbor Rose Senior Care
Arcadia Home Care & Staffing
Arizona Care Providers
Arizona Senior Citizens Law Project
Arizona YWCA Metro Phoenix
Aster Aging, Inc
Attentive Home Health
AZCEND
Banner Health
Benevilla
Chicanos Por La Causa
City of Avondale
City of Buckeye
City of Goodyear
City of Phoenix
City of Surprise
City of Tolleson
Devoted Guardians
Devoted Guardians Home Health
Duet: Partners in Health & Aging
Foothills Caring Corps
FSL Programs
Home Sweet Homecare, LLC
HonorHealth
Jewish Family & Children’s Services
Just for You Transportation
Kiwanis Club of New River
Live Well Senior Care, LLC
Marc Community Resources
Maricopa County Human Services
MD Home Assist
Oakwood Creative Care
SunTree Center
SYNERGY HomeCare
East Valley
SYNERGY HomeCare
North Valley
Tempe Community Action Agency
The Salvation Army
Town of Gila Bend
Town of Guadalupe
Valley Center of the Deaf
Your Angel On Duty
4 | Helping Older Adults • Area Agency on Aging
COMMUNITY DONORS
Area Agency on Aging is indebted to our community donors for their support.
$55,000+
Arizona Community Foundation
Dundas Charitable Remainder Unitrust
Mercy Care
$10,000 TO $25,000
Can Do Now Foundation
Lavinia Family Foundation Fund
Pete and Cathleen Bergmann
Charitable Fund
Satterberg Foundation
SCAN Health Plan Foundation
Vitalyst Health Foundation
$5,000 TO $9,999
Davidson Family Foundation
Jarysa Charitable Fund
Lee & Florence Hines Advised Fund
Sonora Quest Laboratories
Southwest Gas Corporation Foundation
$1,000 to $4,999
Center for Jewish Philanthropy of Greater Phoenix
Charities Aid Foundation of America
Congregational Church of Sun City
Morgan Stanley
Spirit of Grace Lutheran Church
Sun Lakes United Methodist Church
The Mahoney Group
Unity Church of Practical Christianity
Up to $999
All Gods Children Collectors Club
Amazon Smiles
Desert Palms Presbyterian Church
Don and Mary Opila Family Trust
GBS Arizona, Inc.
Guys and Dolls Senior Citizen Bingo
Intrinsic Wealth Counsel, Inc.
Jokake Construction Company
Ladies Auxiliary of BPOE 2559
Lakeview United Methodist Women
Needle Arts Club of Westbrook Village
Network for Good
New York Life Insurance
Shepherd of the Desert Lutheran Church
St. Clare of Assisi Parish
Standard Insurance Company
Stern Brothers & Company
Sun City West Desert Garden Club
Annual Report 2023 | 5
ADULT DAY HEALTH CARE
AMERICORPS® CARING CIRCLES
BENEFITS ASSISTANCE
Clients Served ALTCS Family Caregiver SAIL Hours of Service 155 196 74 107,601
Clients Served Members Hours of Service Volunteers Hours of Service 684 26 12,567 48 1542
Served APS CARE COORDINATION 124
Served Volunteers Hours of Service Family Caregivers Clients Served Grandparents Raising Grandchildren Kinship Care Clients Respite Clients Served Hours of Service Support Groups 13,879 42 6,391 650 732 466 111,156 13 CARE COORDINATION
Clients
Clients
Case Managment Clients Served Central Eligibility Clients Served 2,4386 4,598
CARE DIRECTIONS® PROGRAMS AND SERVICES
services
community
assistance,
care
The Agency offers over 50 innovative progams and
that connect the
with
resources and
Annual Report 2023 | 7 Mercy Care Acute Clients Served Mercy Care LTC Clients Served 1,010 540 CARE TRANSITIONS Participants Meals 6,457 219,750 CONGREGATE MEALS Community Support Groups New Participants Sessions Transitional Housing Residents Bednights Provided Graduates Mobile Advocacy Clients Served Interim Housing Participants Bednights Provided Volunteers Hours of Service 28 196 19 4,389 8 161 5 944 43 313 DOVES® Clinical Clients EMPOWER Participants 4 58 18 178 6 96 20 254 1 15 ELDERVENTION® Clients Served 65 EYEGLASSES Clients Served 128 FRIENDS & NEIGHBORS HOMEMAKING Housing Information & Advocacy Clients Served Medical Co-Pays and Premiums Clients Served Transportation Clients Served Trips Bus Passes Provided 814 112 404 5,310 403 Hoarding Therapy Groups Participants Matter of Life Presentations
Mental Health First Aid Presentations
Rx Matters
Participants
Participants
Presentations
Talk
182 40 Series of Workshops Clients Served 56 802 HEALTH PROMOTION Clients Served ALTCS APS Care Transitions Healing at Home SAIL Meals Provided HOME DELIVERED MEALS 615 25 330 9 3,943 723,286
Participants Safe
Presentations Participants
PANDEMIC RESPONSE PROGRAMS
elderCONNECT
Clients Served
elderSHOP
Clients Served
elderTRIP
Clients Served
Trips
Goods2HOME
Clients Served
Operation HOPE
Clients Served
Volunteers
Hours of Service
Telephone Reassurance
Clients Served
Clients Countries Represented Students New Citizens Volunteers Hours of Service MOSAIC® REFUGEE PROGRAM 508 18 26 62 8 511 Complaints Resolved Consultations OMBUDSMAN 1,405 2,936 91 100 537 17,790 2,167 210 15 3,900 65 Arizona Senior Citizens Law Project Clients Served Hours of Service Area Agency of Aging Clients Served Hours of Service LEGAL ASSISTANCE 543 4,670 896 1364 Clients Served HOME REPAIR 33 8 | Helping Older Adults • Area Agency on Aging Assisted Living Visits Skilled Nursing Visits Volunteers Hours of Service 3,598 1,096 22 365
Case Management
Clients Served Hours
Attendant
Clients
Personal Care
Clients
Homemaking Clients Served
of Service
Care
Served Hours of Service
Served Hours of Service
Hours
Home Nursing Clients
Hours of Service SAIL 4,482 32,792 856 84,752 135 9,413 1,124 34,836 24 737 Clients Served Trips TRANSPORTATION 378 35,306 Clients Served Volunteers Hours of Service VOLUNTEER COORDINATION 1,229 492 27,520 Calls Received Emails Received Caregiver Resource Zones Emeregency Alerts Clients Served 24-HOUR SENIOR HELP LINE 54,961 1,385 50 674 Annual Report 2023 | 9 CLIENTS SERVED THIS YEAR 110,000 Participants Meals Volunteers SCOTTSDALE HOME DELIVERED MEALS 138 20,532 45
of Service
Served
REVENUES
Nutrition Services Incentive Program (NSIP)
Older Americans Act
Social Services Block Grant (SSBG)
Administration for Community Living: Lifespan Respite
US Aging - Vaccination Campaign
CDC/Arizona Department of Health Services: HIV Prevention Services (Prep)
City of Phoenix - Goods 2 Home
Corporation for National and Community Services:
Americorps® - Caring Circle
Department of Economic Security: Refugee Resettlement
Office of Violence Against WomenAbuse in Later Life
SHIP/Senior Medicare Patrol/MIPPA Department of Justice - VOCA/DPS
HRSA/Maricopa County:
Ryan White Title I - Part A
Ryan White Title I - Part B
HRSA/Maricopa Integrated Health Systems:
Ryan White Title IV - Part D
Maricopa County - Human Services Department - ARPA
Maricopa County Dept of Public Health: HIV Emergency Relief
SAMHSA/AHCCCS: ElderVention®
U.S. Department of Housing and Urban Development: HIV Services
Provider Federal Contribution
STATE OF ARIZONA
AHCCCS - ARPA - ALTCS - HCBS Provider
Mercy Care
United Health
Banner Health
Pasqua Yaqui
Arizona Long Term Care System (ALTCS)
Department of Economic Security: APS Care Coordination
Domestic Violence - Mobile Advocacy & Transitional Housing
Independent Living Supports
Ombudsman
Respite
$25,888,875 $7,947,019
NON-FEDERAL CASH
Arizona Community Foundation Scottsdale Meals
City of Goodyear - Meals
City of Scottsdale - North Scottsdale Meals
Maricopa County - Refugee RelocationMosaic Program
Mercy Care:
Care Transitions - Advantage & Long Term Care
elderConnect - Purchase of Tablets & Subscriptions
DEEP - Diabetes Empowerment
Education Program
Heat Relief - Evaporative Coolers
Morgan Stanley - MOSAIC® Program
Tempe Community Council
Alan and Elaine Goldman
Anonymous - Holiday Gifts
Aunt Rita’s Foundation - HIV Care Directions
Can Do Now Foundation - MOSAIC® Program
Satterberg Foundation - MOSAIC® Program
Vitalyst Health Foundation - Vision
Justa
CLIENT DONATION/PROJECT INCOME NON-FEDERAL IN-KIND
99,628 1,918,182 35,500 10,000 30,060 4,982 427,000 50,000 25,000 5,000 3,000 61,255 25,000 5,000 11,000 15,000 25,000 30,000 12,000 7,699,826 83,377 46,520 25,886 3,176 50,888 489,903
$9,685,211 $2,017,810 $8,474,623 $699,749 TOTAL REVENUES $54,713,288
Provider
VOCA
Center Provider elderSHOP Reimbursements Respit/HDM Client Fees and Donations Platinum Noridian HIV Case Management Donations Miscellaneous Provider Contributions FEDERAL 660,963 19,833,361 5,394,551 OTHER FEDERAL 10,655 15,896 12,444 843,949 237,353 173,793 92,927 755,680 335,471 2,540,036 11,686 128,636 1,035,254 8,775 141,579 253,107 1,349,779
305,767 80,560 9,991 1,682 2,875,881 139,857 157,565 4,804,655 1,058,116 251,137
10 | Helping Older Adults • Area Agency on Aging
EXPENSES
Abuse in Later Life
Adaptive Devices
Administration
Adult Day Health Care
Advocacy
AmeriCorps® Caring Circle
APS Care Coordination
Benefits Assistance Program
Care Transitions:
Mercy Care
Community Education & Information
ElderVention®
Congregate Meals
DOVES®
elderCONNECT
elderSHOP
Heat Relief - Evaporate Coolers
Vaccination Campaign
Family Caregiver Support Program
Health Promotion
City of Phoenix - Goods 2 Home
HIV Care Directions
Home Delivered Meals
Information & Referral
Legal Assistance
Lifespan Respite
MOSAIC® Refugee Program
Multi Purpose Senior Centers
Ombudsman
Respite
Program Development
SAIL Case Management
SAIL HomeCare
Transportation
Volunteer Management Services
Annual Report 2023 | 11
92,927 391,479 3,432,564 4,323,668 277,651 237,353 506,071 1,086,816 427,000 1,000,983 141,579 4,450,074 505,036 50,000 83,377 5,000 15,896 375,991 406,108 843,949 2,968,859 10,155,708 1,029,769 535,819 10,655 569,876 3,165,006 1,428,262 1,346,145 2,534,618 6,221,144 4,011,935 1,339,496 742,210 62% Federal REVENUES TOTAL
EXPENSES 18% State 20% Non-Federal 6% Administration 94% Services
EXPENSES $54,713,288
INDIVIDUAL DONORS
Area Agency on Aging is grateful for the support of the many generous individuals.
$25,000 +
Elaine & Alan Goldman
$2,500 - $5,000
Melissa Elliott
Dan & Kathy Grubb
Mary Lynn Kasunic
Lawrence Keyes
Peter Larson
$1,000 - $2,499
Myra Baum
Bridget Casey
Jamie Craig Dove
Roger & Paulett Ellis
Scott Hawthornthwaite
Zari Pavri
Kirk & Sandra Ressler
Catherine Shumard
Tom Soldat
Karen Vanaskie
$600 - $999
Joanne Barrett
Lizabeth Bell
Jackie Broderick
Jennifer Cuevas
Sharon Ehni
Ana Flores
Melissa Frey
Lisa Harville
Anna Hershkowitz
Kevin Hubbard
Nelson Husser
William Johnstone
Paul & Michele Klein
John & Jane Koval
Betty Law-Jensen
Kelly Lewis
Hernan Medina
Alan & Joyce Mitchell
Manolo Nicdao
Sally Ortega
Kathleen Pagels
Michael & Sophia Rhodes
Josh Sauter
Christopher Savage
Michelle Selsor
Amit Shah
Murray & Sharon Siegel
Nancy Skudlarick
Beverly Tarpley
Dominick Vitolo
Justin Walsh
$250 - $599
Christopher Ackel
Regina & Rodney Adelman
Dana Anspach
Michael Ashton
Michelle Ashton
Pattie Austin
Paul Barnes
Sara Bassi
Arnold Becker
Marcia Beecroft
Edith M. Berry
Jerri Buchtel
Nadia Cassanguir
Mary Coalson
Mario Diaz
Dee Dorn
Dean Drake
Jayne Epstein
Linda & Fred Femiano
Marilyn Flaherty
Carla Flores
Kathy Flores
Cynthia Gaughan
Alice Ghareib
Kathleen & Richard Gohl
Carol M. Hansen
Michael Harper
Vikki Harvey
James E. Hemmer, Jr.
Marcia Juszkiewicz
Barbara Kaifesh
Sara Katz-Imadali
Gerry Kroloff
Ted LeSueur
Anita Loehr
Nicholas Martinez
Judy McFadin
Tim Meenan
Pitchou Mulongo
Gene Nance
Donna Oprandy
Cyndi Patterson
Judy Petersen
Annette C. Petzel
Andy Pham
Carol Poole
Man Pulami
Vickie Robinson
Cindy Saverino
Joanne Schust
Roland Seasonal
Margret Suzy Seibert
Arvind Shah
Regan Smith
Ava & Chuck Stanford
12 | Helping Older Adults • Area Agency on Aging
Elaine Stewart
Linda Stroud
Rosa Leigh & Michael Sullivan
Robert Tazioli
Erica Aeed TeKampe
Robert Walsh
Janine Zinke
$100 - $249
Alfredo Alvarez
Linda Armbruster Haugen
Frances Atkinson
Steve & Wendy Bader
Lisa Baker
Maira Banuelos
Ivan Barkdoll
Susan & Wayne Bates
Carol Bemis
Brea Bennett
Eileen Birin
Bill Blaney
Darlene Boles
Susan Morris & Shirley Burnell
John & Linda Bylow
Scott & Alicia Campbell
Jaycene Cassata
Leah Chisholm
Matthew Conner
Robbin Coulon
Sydney Davis
Tamara Denny
Lidia Dickinson
Heidi Donniaquo
Susan Doubek
Don Eginton
Iliana Ferrance
Jerome Feuer
Virginia Ginter
Judie Harrison Means
Tania Hernandez
Rhonda Jobe
Karen Keith
Joseph Kraucunas
Dennis Lilleberg
Edward Lockett Jr.
Laura Macias
Cherise Matilla
Holly McDaniel
Marco Mendoza
Michele Michaels
Nicole Pezzella
Prescilla Posadas
Sue & Ron Rankin
Karen Richards
Roney Family Living Trust
Luane Rosen
Molly Roth
Neela Sastry
Alan Schafer
Phil Seeger
Regina Shore
Deena Sigel
Ruben Silvas
Darlene & David Smith
Linda Swain
Michelle Taplar
Silvia Urrutia
Trinh Mai Vu
Jereldine Wade
Bridget Wahl
Betsy Walter
Joseph & Joan Welty
Cassie White
Up to $100
Julie Arnold
Quintin Baeuerle
Susan Bitar
Karon Cada
Caroline Cateil
Judith Clark
Laurie Closset
Quincy Cobbin
Marge Cook Dixon
Aaron Cox
Yvette Figueroa
Tobin Frisinger
Deena Galante
Kim Garcia
Melissa Garza
Alfredo Gonzalez
Dara Hamilton
Angelica Haro
Harlean Hart
Judy Huyge
Randy Koeppen
Cristina Kuttler
Ronald B. Lira
Jill Longbottom
Cheryl Marino
Leslie Martinez
Grecia Adi Arce Mendivil
Allan Miller
Terry Mills
Patricia Miltimore
Katherine & Wesley Mittelsteadt
Meghan Monzalvo
Celeste Morin
Donna Muse
Derek Oetken
Maria Olga Palacios-Altares
Darlene Perry
Teresa Recker
Gloria Reigel
Bryan Riley
Ivet Rivera
Biljana Rodich
Bayleigh Roth
Deborah & Michael Sandhop
Luz Sarmina
Freedom Shannon
Asha Smith
Tom Taknan
Alice Tarico
Margaret Tavcav
Taylor Terhune
Loan Thi Tran
Yessica Payan Valenzuela
Tanner Ward
Tami Whinery
Wyman Wong
Paty Zurita
Annual Report 2023 | 13
2023 Area Agency on Aging, Region One 1366 E. Thomas Road | Ste. 108 | Phoenix, AZ 85014 Tel: 602-264-2255 | Fax: 602-230-9132 For the hard of hearing and deaf Toll Free: 888-783-7500 Text: 520-775-1899 (Short Message Service) AAAPHX.ORG