Over the last few years, a new breed of global consumer has emerged that is more diverse, demanding and connected than ever before, thereby raising product quality and service delivery expectations to unprecedented levels. Serving these customers is perhaps the greatest opportunity for growth many global companies will have for a generation. In response to this changing trend, manufacturing has gone global. Production facilities and supply chain networks are now distributed across the world. Leading manufacturing firms are racing to standardise and harmonise their processes and systems on a global scale in an effort to ensure the right products are delivered on-time, on-quality, and on-volume.
Companies now understand that they will not succeed if they are not competitive with the level of quality, innovation, efficiency, safety and environmental stewardship delivered within both their home country and in the various countries where they operate.
