EVOLUTION THROUGH INNOVATION
EVOLUTION THROUGH INNOVATION Company Profile 2012
#04
INDEX #04_Introduction #08_Group Details #10_ Review/Customers/Main Partners #12_Business Lines/Products/Quality #14_People #16_Financial Results
Innovo | Company Profile 2012
Innovation Through Evolution
#06 Everything has to start from somewhere
Introduction
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Innovo | Company Profile 2012
INTRODUCTION | #06 Innovation Through Evolution
#08 new business EXPANSION & INVESTING EXPERTISE ENHANCEMENT
Group Details / Operational Review
Key objective, during 2009, was to strengthen INNOVA’s Group market position and lay down the foundation for a rapid market growth over the next years by: • introducing new business lines in order to increase the revenue from existing customers while acquiring new. • expanding its operations both geographically as well as in different market areas, through both organic growth and selective acquisitions • investing on the proprietary FleXy platform to cover new areas such as Security and OSS while ensuring that will remain in cutting edge for Self – Care, Mobile Marketing & Payments and Advertising. • enhancing its expertise by hiring top quality professionals in all business lines Innova Group through the reorganization that took place in 2009 operates through the following business lines: • Multimedia and Value Added Services Solutions • Next Generation Networking • Operation Support Systems & Information Technology Solutions • Information and Network Security • Turn – Key Network Infrastructure Projects The Group’s addressable market includes: • The Telecommunications Service Providers (mobile and fixed) • The Banking sector and • Large Private or Government Corporations INNOVA Group is constantly adapting its selling model, by introducing revenue sharing and outsourcing principles in order to follow its customers’ needs. During 2009, INNOVA Group inaugurated a new office in Cyprus in order to better serve the Cypriot market.
Innovo | Company Profile 2012
Major contracts acquired within 2009 include: • Mobile Network Infrastructure, Datacenter and Points of Sales for Orange Armenia. • Multivendor Support and Access Control in Vodafone Greece • Self – Care applications, Personal Ring Back Tone and Log Management for Vodafone Albania • Performance Monitoring for all the operating companies of COSMOTE Group • NGN Network in Globul • Corporate Network for UBB (National Bank of Greece in Bulgaria) Furthermore INNOVA Group has won contracts in Bank of Cyprus, OTE Group, Commercial Bank of Greece, Wind HELLAS and BEELINE Armenia along with extensions of contracts in all its existing customer base.
Innovation Through Evolution
#10 Leveraging User Experience
Products | FLEXY Services Platform
FLEXY is a multipurpose platform which aims at delivering a range of innovative services that increase ARPU and minimize CAPEX, while constantly remaining adaptable to customers’ exclusive needs. FLEXY platform constitutes a framework for rapid services’ and applications’ creation and deployment. FLEXY platform enables reduced times to market for new and innovative services, strengthening marketing departments towards their goal of effectively addressing the marketplace. FLEXY platform is the result of a large fleet of ideas that were realized in order to serve the constantly growing operators’ needs for innovation and flexibility. The success of the product is based on the effective implementation of business logic, enforcing the route and methods by which business ideas and marketing initiatives come to life. FLEXY platform enables operators to quickly and cost-effectively put into service the solutions that best satisfy their subscribers’ needs. Services based on FLEXY platform encompass the additional and differentiating attributes of modularity and reutilization; multiple communication channels can be used to invoke a service. FLEXY platform supports many different interfaces, driving customer satisfaction one step further; SMS, MMS, WAP, Web, USSD, InCall, IVR, VoiceMail, RBT, IM and LBS.
Innovo | Company Profile 2012
OPERATORS trust FLEXY: Operators, who have already experienced platform capabilities, have benefited from the embedded potential and its evolving nature, which keeps the platform updated, and on the edge of new services. • Easy conversion of ideas to applicable services in a very short period of time • Constant enrichment of existing services by INNOVA’s large fleet of ideas, keeping the portfolio relentlessly updated • Centralized approach in services’ introduction • Increased Revenues by attractive innovative services • Increased Revenues by self-care services • Maximum utilization of existing investments • Multiple channels for convenient and versatile end-user approach
Innovation Through Evolution
#12 SERVICES PORFTOLIO
Products | FLEXY Services Platform
Self Care
Mobile Payment
• Prepaid Account Management • Postpaid Account Management • Self Care Femtocell Management • Menu Portal (USSD, WAP, WEB, WEB 2.0, Widget) • WEB Mobility
• E-ticketing • E-top up • Mobile Money • Mobile Agent
Messaging • Voice 2SMS / MMS • Video 2 SMS / MMS • Video Portal • Voice / Video Blog • SMS / MMS via Web • SMS / USSD Voting • Email Client
Mobile Marketing • Offer & Campaign Management System • Advertising • Loyalty Management • Location Based Services • Web 2.0 Applications • Points collected & Rewards • Reporter • Analytics
Social Networking • Community SMS • Group Portal • Virtual Notice Board
Mobile Banking • mAccount Management • mCredit Card Management • mLoan Management • mPayments • mStock Market • mPlus
3rd Parties Agents / Ad networks Publishers
DATA Profile Advertising
Subscriber
Service Media
Applications
OSS/BSS
Self Care
Mobile Marketing
Social networking
Messaging
Mobile Payment
Mobile Banking
Profiling Engine
Reporting
Targeting
CHART #1
INNOVA GROUP DETAILS INNOVA S.A. - Athens Greece 29, A. Papandreou str., GR-15124, Maroussi, Athens, Greece INNOVA S.A. - Bucharest, Romania 1 Louis Blank sector 1, 3rd floor 020031 Bucharest, Romania
INNOVA Solutions LLC - Yerevan, Armenia CITADEL Business Center, 105/1 Teryan Str., 6th floor, 0009, Yerevan, Republic of Armenia
INNOVA Solutions A.D. - Sofia, Bulgaria 85,Alexander Malinov Blvd ., office 9 , floor 4, Mladost IV , 1715 Sofia , Bulgaria INNOVA Solutions SHPK - Tirana, Albania Rruga: “Reshit Collaku”, Pallati i Firmes “Lani” sh.p.k., Ap. 6/1 Tirana, Albania T.C.E. TECHNOEVOLUTION LTD - Limassol, Cyprus Griva Digeni, Panagides Building, 2nd Floor Flat / office 3, P.C. 3030, Limassol - Cyprus