CHATBOT

CHATBOT What is a chatbot?

A chatbot is an Artificial Intelligence (AI) software that can mimic (or chat) with a user in natural language via messaging apps, websites, mobile applications or the telephone.

Why are chatbots important?

A chatbot is often described as one of the most sophisticated and hopeful expressions of interaction between humans and machines. However, from a technical point of view, the chatbot only refers to the natural evolution of the question-answer system that affects natural language processing (NLP). Generating responses to queries in natural language is one of the most common examples of natural language processing that is applied in the end-use applications of various organizations?

Why chatbots are important?

Chatbot apps streamline interactions between individuals and services, improving the customer experience. At the same time, they provide new opportunities for companies to improve the customer engagement process and operational efficiency by reducing the typical cost of customer service.

To be successful, the chatbot solution must be able to do both of these things effectively. Human support plays a key role here: Human intervention is vital in configuring, training and optimizing the chatbot system, regardless of the type and platform.

7 best AI chatbots: Unlock tips, systems, and recommended resources to stay ahead of the technology curve.

Fortunately, the next advancement in chatbot technology that can solve this problem is the availability of Steam - AI-powered chatbots. By enhancing machine learning and natural language processing, AI-powered chatbots can understand the purpose behind your customers' requests, calculate their entire conversation history and interact with their questions in a natural, human way.

If you're currently using a standard chatbot and want to upgrade to an AI-powered one, we've put together a list of the best AI chatbots for 2019. Read on to find the right one for you.

1. Watson's Assistant

Developed by IBM, one of the leaders in the AI space, Watson Assistant is one of the most advanced AI-powered chatbots on the market. A pre-trained Watson assistant with content in your

specific industry can understand your historical chat or call logs, search for answers in your knowledge base, ask customers for more clarity, send them to human representatives, and even give you training recommendations for improvement. Its communication capabilities.

Watson Assistant runs on your messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don't need coding experience to develop it.

2. Bold 360 AI Chatbot - Bold 360

Trusted by customers like Intuit, Edible Arrangements, and Vodafone, Bold 360 has patented its own natural language processing technology that helps brands build chatbots that understand your customers' intent without the need for keyword matching and learn how to provide the most accurate answers.

Bold 360's conversational AI can understand complex language, remember the context of the entire conversation, and reply to users with natural responses. Customers can also buy your products via chatbot. You can also give your chatbot its personality and run it on most messaging channels.

3. Rulai AI Chatbot - Rulai Image credit: Rulai

Armed with deep learning-based natural language awareness and adaptive multitasking capabilities, Rulai, an AI-powered chatbot for enterprise brands, understands the context of the conversation, assesses consumer behavior, understands customer preferences, acts, can switch to different tasks, and more for clarity Ask customers.

Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can build Rulai Chatbot from scratch with its dragand-drop design console, and let its AI suit your customers, or you can run a pre-trained chatbot that delivers data from your specific industry.

4. LivePerson AI Chatbot - LivePerson Image credit: LivePerson

By collecting messaging transcript data for over 20 years and feeding their AI-powered chatbot, LivePerson can automate almost every industries messaging and integrates with most messaging channels such as your website, mobile app, Apple business chat, text messaging, Google rich business messaging. , Line, Facebook Messenger, WhatsApp, and Google Adlington.

LivePerson's BoatStudio lets you build chatbots from scratch without coding knowledge, and its analytics dashboard can track metrics such as real-time sentiment, bot content rate, bot conversation time, overall conversation time, average order value and bot sales. You need to understand the impact your chatbot has on the bottom line of your business.

5. Inbenta AI Chatbot - Inbenta Image credit: Inbenta

Designed specifically for enterprise brands, Inbenta's chatbot leverages machine learning and its natural language processing engine to identify the context of each customer conversation and answer their questions accurately. Inbenta also provides a dialog manager, which allows you to create custom conversation streams and paths.

Additionally, when an Inbenta chatbot learns that one of your customers’ needs to talk to a human, it can increase the conversation to the appropriate help agent. To make your chatbot look more human, you also create a custom avatar for it.

6. Ada AI Chatbot - Ada Image credit: Ada

Trusted by customers such as Medium, Shopify and Mail Chimp, Ada is an AI-powered chatbot that has a drag-and-drop builder that you can use to train, add GIFs to certain messages, and store customer data.

Ada can integrate with most messaging channels and customer service software, send personalized content to your customers, ask for customer feedback, and report on the time, effort and cost savings of your bots. According to its website, Ada has saved its customers more than 100 million savings and 1 billion minute customer service efforts.

7. Virgin AI Chatbot - Virgin As the first customer support of your businesses, Virgin provides an AI-powered chatbot that can handle transaction chats and transfer more complex issues to your real customer service agents.

It's like a hybrid chatbot that boosts your employees' productivity.

By enhancing natural language processing and natural language awareness, Virgin Sentiment Analysis can also share documents, highlight pages, organize conversation workflows, and report on chatbot analytics.