Cleaning & Maintenance September 2016

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Industry News

Fastest growing firms 03 Industry News 08 BICSc Comment 08 People 10 Special Report How risky are public washrooms?

12 Special Report The MP’s view: Advancing hand hygiene compliance in the NHS.

13 Contracts 14 BCC Comment 16 Golden Service Awards Mariana Pirgaru named Cleaning Operative of the Year.

18 Feature Training and Education.

25 Feature Pressure Washers and Graffiti Removal.

26 Feature Steam Cleaning.

28 Contracts 30 New Products

named in new report A new study from market analysts Plimsoll Publishing indicates confidence is up in the facilities management sector as 63% of companies have seen their sales increase in the last year.

The study, which looks at the largest 388 companies operating in the UK facilities management industry, indicates these growing companies are delivering growth rates of 11% and many of these are making a healthy profit return.

Further results from the study show: • On average, each company has seen its sales improve by 3.4%.

• The average sales per employee is £91,000 - however some trailblazing firms are reporting sales per employee of £145,000.

• 106 companies have been rated as financially strong.

• 47 firms have been rated as being in financial danger.

David Pattison, Plimsoll’s senior analyst, said: “The re-

port highlights how improvements in growth, profit and productivity mean traditional benchmarking levels are now looking dated. To keep up with the best then new levels of performance are required. The results in the analysis prove that all businesses need to keep striving towards an increase in sales and profits. Those who are too content to grow and are putting security ahead of growth are at risk of falling behind.”

The new Plimsoll analysis into the facilities management industry provides an in-depth industry analysis of the leading players in the market. The report contains a valuation, acquisition attractiveness score and overall financial rating for each company.

It is designed to help anyone looking at buying or selling companies to understand the options open to them. www.plimsoll.co.uk

CHSA awards scholarship

WCEC opens its doors

Adam Jackson, the son of Helen Jackson who works for Deb Ltd, has been awarded the CHSA Undergraduate Scholarship Scheme bursary for 2016. Applicants were assessed according to need, worthiness, endeavor, and overall performance.

“Adam scored highly in each category,” said David Garcia, treasurer of the CHSA and chair of the judging panel. “Adam clearly has a passion for his subject - chemical engineering and with an intent to study languages at university as well, is putting in place the building blocks for developing the international career he wants.”

Jackson will now head off to university with a little extra support from the CHSA. He will receive a total of £4500, receiving £1500 at the start of each year of his three-year degree.

David Garcia continued: “Each of the applicants brought something unique, which made selecting the final winner very difficult indeed. We will stay in touch with Adam throughout his studies, hearing about his progress and providing support where we can. We also wish the other applicants every success in achieving their ambitions.”

The scholarship was open to the sons and daughters of staff of CHSA members who are 18 years or over and commencing their higher education studies this year.

City of London livery companies may have their roots in the past, but they have a big part to play in modern London life, offering outstanding opportunities to network with industry colleagues and take part in social and community activities. The Worshipful Company of Environmental Cleaners is no exception and it recently held an event for prospective new members at the Bucks Club, London.

At the event, people who work in environmental cleaning or associated industries were able to mix with senior members and find out more about how the WCEC operates. The latest event was attended by the WCEC’s Master and a number of liverymen and freemen who were able to share their experiences.

The 200 members of the WCEC include managers and directors working in cleaning and support services, from most of the top companies in the sector, as well as manufacturers and suppliers to the cleaning industry. As well as the chance to network, attendees were entertained by Bucks Club member and watch enthusiast, Nick Palliser, who gave a talk about watches. www.wc-ec.com

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Industry News

Incentive strengthens window cleaning portfolio

Zenith Hygiene completes acquisition of chemicals supplier, CCL Pentasol

Incentive FM Group has acquired ARL Support Services, a specialist company providing window-cleaning services to many of the UK’s most recognised retailers located on the high street or within retail parks. The acquisition will further strengthen the group’s portfolio of cleaning services and solutions.

The acquisition will see ARL Support Services complementing and working closely with SWC, which makes up part of Incentive QAS, the group’s specialist cleaning company. By taking on the 30-strong skilled mobile workforce, Incentive FM Group can now provide customers with a complete range of window cleaning services, from low to high level. This incorporates the use of cradles, abseiling, platforms, ladders, and the reach and wash system.

ARL Support Services’ senior management team, including joint owners Adam Littlejohn and Ben Steele, will be joining Incentive FM Group, with all employees reporting to Jamie Wright, managing director of Incentive QAS. The business will continue to operate as ARL and will carry on providing services to existing customers, including Pizza Express, Matalan, Zizzi, and Pets at Home.

Martin Reed, managing director at Incentive FM Group, said: “We were looking for a business that complemented our existing window cleaning services. Not only does ARL

Zenith Hygiene Group, the independent manufacturer, supplier and distributor of cleaning and hygiene chemicals and products, has completed the acquisition of CCL Pentasol, a UK-based supplier of chemicals for the food, dairy, brewing, beverage, and pharmaceutical industries, for an undisclosed sum.

CCL Pentasol, and all its 51 employees, will join the growing portfolio of brands within the Zenith Hygiene Group. The acquisition further strengthens Zenith Hygiene’s position with the group, now having in excess of 450 employees.

The first part of the integration process will see CCL Pentasol’s water treatment division rebranded as Zenith Water Engineering. Global water demand is expected to surpass availability by 2050.

This will significantly increase the pressure on domestic and industrial water supplies, with the main factors impacting on water availability in the UK being population growth, urbanisa-

Fanis Papakostas has been appointed vice chairman of ETS, the European Tissue Association. He will serve until June 2017. With Roberto Berardi due to step down as chairman in June 2017, Papakostas will be a Fanis Papakostas.

Greyland has achieved three record-breaking sales milestones in a row: a record month, a record quarter, and a record year.

It was a little over four years ago that the company moved to its current 34,000 sq ft factory and warehouse located close to the M60 Manchester ring road. While

the additional capacity and efficiently planned production and warehousing areas have generated considerable increases in production and turnover ever since, the record sales at this current financial year end are at an entirely new level.

The company has invested heavily in new plant and

equipment during the last 12 months, leading to even greater capacity for the future. Richard Dyson, Greyland’s managing director, said: “With more new contracts landed recently, there are clearly no Brexit fears up in the north west of England!” www.greyland.co.uk

tion, changes in consumer habits, and climate change.

Zenith will leverage CCLP’s experience, innovation and in-depth audits to ensure maximisation of performance whilst keeping running costs and water usage at a cost-effective level for Zenith’s customers.

Ringo Francis, Zenith Hygiene Group’s CEO, said: “We’re delighted to announce the completion of CCLP’s acquisition. This deal has allowed us to move into new sectors and we are very excited today to confirm the rebranding of CCLP’s water treatment division to Zenith Water Engineering. As a business, we thrive on innovation and efficiency. Our customers are at the heart of our business model and I am confident they will welcome the delivery of a combined, wider array of services and products to meet our goal of providing them with a fully integrated offer.”

Alex MacDonald, CCL Pentasol’s managing director, added: “I am looking forward to joining the board of Zenith and working closely with Ringo and his team at driving a bigger, stronger and better positioned group to provide innovative hygiene solutions.”

The acquisition was funded through the company’s balance sheet following the new £13.9 million funding package from Santander Corporate and Commercial, secured in April 2016. www.zhgplc.com

strong candidate to succeed him in the role.

A specialist in tissue, Papakostas has spent 30 years in professional management and consulting, holding senior roles with Unilever, Beiersdorf, and KimberlyClark. He also has a deep knowledge of detergents and cosmetics. His career was built via the marketing and sales paths but with a good supply chain and finance cross functional experience, coupled with the right exposure on administration and legal corporate matters.

“I am delighted to welcome Fanis as vice chairman,” said ETS chairman, Roberto Berardi. “He has an unrivalled knowledge of our industry and business and I look forward to working alongside him over the next 12 months

in realising further opportunities for our sector.”

Fanis Papakostas said: “ETS undertakes important work in showcasing the benefits of paper and I look forward to continuing to promote these messages.

My activities will aim to add value to what ETS delivers to its member companies, to their customers, and, of course, to the tissue paper product users."

Donnell will oversee facility solutions for commercial office locations, critical, financial, shopping centres, and retail locations, as well as public and entertainment venue space for ABM Business and Industry.

In addition to ABM’s UK Business and Industry Group, the company also maintains a strong presence in the UK aviation market through Omni Serv, a subsidiary of Air Serv. Ernie Patterson will continue to serve as managing director of Omni Serv and ABM’s aviation business outside of the USA. “Andy’s experience and deep industry expertise makes him the right leader to ensure we deliver unique and customised solutions to our UK clients,” said Scott

Salmirs, president and chief executive officer, ABM. “Andy will be responsible for driving growth by leveraging our breadth of services throughout the UK, and Ernie will continue to focus on expanding our aviation business in the UK and globally.”

Donnell began his career as an apprentice electrician before rising through the ranks in roles covering operations and account management. He joined Westway in January 2007 and led the firm through management buyouts in 2009 and 2014. “It’s a privilege to lead this business at such an exciting time for ABM,” he said. “We have an ambitious growth plan for the UK and I’m looking forward to the challenge.”

Front row, left to right: Adam Littlejohn, Ben Steele, and Jamie Wright. Back row: Martin Reed and Jeremy Waud. complete the skills matrix, it “Incentive FM Group’s strong has the geographical spread customer base and firmly to support our clients. Fulestablished facilities filling the needs of our cusmanagement solutions tomers is our top priority and means our existing custhis move enables us to offer tomers can benefit from a our customers a complete broader range of services, service at the best price. The whilst our staff will benefit experience of the ARL Supfrom more opportunities for port Services team will help career development. Our us to expand in the retail window cleaning skillset sector and their skill base means that we will become a will prove invaluable moving valuable part of the Incentive forward.”

FM Group and we are very Adam Littlejohn, ARL excited to maximise the Support Services, said: opportunities this brings.”

Three record-breaking milestones in a row

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ABM, provider of facility solutions, has appointed Andy Donnell as managing director of its Business and Industry Group, UK. Under ABM’s ‘2020 Vision’ strategic transformation, the company continues to align its business operations to deliver unique industry and client solutions. In support of this,

Industry News

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Carillion scoops RoSPA award Carillion’s service business is the winner of the FM sector award in the annual Royal Society for the Prevention of Accidents (RoSPA) Occupational Health and Safety Awards 2016. Seumas Kerr CBE, Carillion Services IMS and technical compliance director, collected the silver trophy at a ceremony held at the Hilton Birmingham Metropole.

Celebrating its 60th anniversary this year, the RoSPA Occupational Health and Safety Awards are highly regarded accolades presented to UK and overseas businesses and organisations in recognition of their commitment to accident and ill-health prevention.

Julia Small, RoSPA’s head of awards and events, said: “To win an award at such a highly regarded event is a great achievement for our winners. It recognises their commitment to maintaining an excellent health and

safety record and raises the bar for other organisations to aspire to. We offer them our congratulations."

Nigel Taylor, Carillion Services managing director, said: “The safety and health of our people and clients will always be our number one priority and we are privileged to receive this coveted award from RoSPA.” Seumas Kerr CBE, Carillion Services IMS and technical compliance director,

added: “It is a huge honour for Carillion Services to be recognised in this manner.

Our policy of putting our people’s safety at the heart of our strategy has once again been officially recognised. We aim to be the best but we can never be complacent. The future comes with new challenges that we will need to meet head on. This has been a team effort and all are to be congratulated.” www.rospa.com/awards

Complete Cleaning drives for expansion Complete Cleaning, one of Scotland’s largest independent commercial cleaning companies, has launched a restructure of the business which is planned to see its turnover double to £10 million by 2020.

The business, which was founded by Donald Carslaw in 1984, will incorporate as Complete Cleaning Services Ltd. The new structure will see Carslaw appointed as chief executive with current commercial manager, Ritchie Paterson, promoted to managing director.

Paterson, who joined the company from logistics company Gist over two years ago, has already boosted the turnover and will play a key part in the company’s expansion drive. www.completecleaningservices.com

New company promises a positive future IMHX 2016 saw the first official UK appearance of Ecobat Battery Technologies, a new company that has been formed from the consolidation of three independent businesses operating within the Ecobat Technologies Group.

The three consolidated businesses all have an established reputation within their home markets and in the case of Manbat Industrial, that heritage has enabled it to establish itself as a leading provider of industrial batteries and related power storage equipment across a multitude of industrial sectors. The company is committed to ‘the power of partnership’, which means that it works alongside its manufacturing partners US Battery, TAB and Sonnenshein, as well as Fronius and SPE for chargers.

In addition to its range of products, it has four dedi-

cated branches and a large number of service engineers, which allows it to provide a national service encompassing specialist battery advice, alongside sales and service support.

The establishment of Ecobat Battery Technologies is a strategic development that offers a four-fold service from product conception, design and construction, to its regional and local circulation and end of life collection. In the process it is able to provide the most suitable solution for every aspect of the

6 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

aftermarket battery supply business.

Environmental responsibilities are a reality for all sectors of industry and the aftermarket is no different.

Therefore, this is another area in which Ecobat Battery Technologies can make a positive difference by providing a European closed-loop recycling service that takes care of all the waste management requirements and ensures the most environmentally sensitive outcome for battery disposal. www.ecobatgroup.com

Bonasystems joins Airmic, trade association for risk management professionals Bonasystems has become a sponsor member of Airmic, the UK trade association for risk and insurance management professionals, the only slip risk specialist to do so. Slips and trips are the biggest cause of workplace-accidents in the UK with a high proportion resulting in broken bones, costing UK companies over £750 million a year.

Joining Airmic is part of a wider strategy to raise awareness of the cost-benefits of slip prevention within the insurance community. Bonasystems already works with several insurers to improve claims defensibility and mitigate the risk of health and safety breaches and fines. Clients using Bonasystems’ slip risk management solutions see, on average, a 50% reduction in accident frequency.

Christian Harris, commercial director at Bonasystems, said: “Risk management is becoming increasingly important at board level and slip risk is a key issue for companies. This has been exacerbated by the recent change to sentencing guidelines for breaches of health and safety which we expect to result in some high profile multi-million pound law suits. We hope to carry a message to risk managers that prevention is much more effective than cure.”

Bonasystems has 15 years’ experience in preventing slips and trips. It works with many of the UK’s leading companies in leisure, retail, transport, and hospitality to identify and mitigate against slip risk. In addition to its Airmic partnership, it is also accredited by Safecontractor and is a member of the UK Slip Resistance Group.

Susi Ozkurt, sales and marketing manager at Airmic, added: “We are excited to have Bonasystems as one of our MarketPlace sponsors, as we are now focussing on growing our list of risk service providers." www.bonasystems.com

Progress Cleaning chalks up a half century Ian and Kevin Robson receive their Window Cleaning Company of the Year Award from Scott Smith of the Federation of Window Cleaners.

Back in 1966 a new business, Progress Cleaning Services, was formed by Dave Robson. Later his two sons, Kevin and Ian, joined what is today a large, national window cleaning contractor.

Starting as a general cleaning business, Dave Robson recognised the need to clean higher, more difficult buildings using new techniques, so he rose to the challenge.

Today the company has a large fleet of vans and a large workforce with bases across the UK. Key to its success was the early recognition that FM contractors hold access to many of the best contracts. Kevin Robson said: “Whilst other companies were avoiding FMs, we were working closely with them and adopting new developments including pole window and gutter cleaning systems. We now have our own water purification plant which cleanses from parts per million to parts per billion and this has given us a huge cleaning advantage.”

Keeping up to date with systems is only half the story training and health and safety have been equally important.

Progress Cleaning Services has worked on cruise ships, in banks, hotels, housing associations, universities, schools, The Royal Fleet, RAF bases, airports, and retail. Customers range from a single shopfront to a site with a Progress team continually working around the building. Some organisations are now celebrating 40 years as Progress customers. www.progresscleaningservices.co.uk

Industry News

British Institute of Cleaning Science

Dealing with sanitary waste Stan Atkins, CEO of BICSc, reports.

All businesses need a good waste management system in place, whether it’s a small restaurant or a city centre shopping mall. Large organisations will be aware that they have a duty of care in law to protect their employees from encountering hazardous waste, but it can come as something of a shock to those starting a business for the first time.

All commercial enterprises will produce more than one kind of waste, so carrying out a risk assessment is required by law to make sure appropriate precautions are taken to handle and dispose of it properly. Nearly all organisations and businesses will produce sanitary waste, which is officially classed as non-clinical waste that’s not infectious, but can cause unpleasantness to anyone who comes into contact with it.

Sanitary, or human hygiene waste, comprises items such as sanitary towels, nappies, tampons, incontinence pads, and condoms. Coming into contact with this type of waste can cause serious skin and eye infections, as well as a severe bout of gastroenteritis.

The duty of care applies to everyone in the waste management stream, and it means that the waste has to be ‘managed’ every step of the way, from initial handling and storage on site, through to transportation and final disposal. And there has to be accurate paperwork to show it has been handled correctly as it travels along the stream.

The HSE and Environment Agency have at their disposal unlimited fines for those caught breeching these strict rules, and so the control of human hygiene waste is as important to a business as its clients or customers, and has to be given the same level of priority. Good quality training for both managers and employees is vital, and this must go hand in hand with best practice advice with regards to personal hygiene.

There is a colour coding system which, although not mandatary, is useful for businesses to adopt as it helps in keeping infectious hazardous waste apart from human hygiene waste. A yellow bag with a black stripe - known as a tiger bag - is best practice for human hygiene waste.

The collection and disposal of commercial waste is a huge business in its own right, and there are many companies operating waste services to local businesses. Most organisations, even small enterprises, will need help with their commercial waste, as they have both a moral and legal obligation to make sure it is dealt with in the correct way.

The duty of care for sanitary waste extends to making sure that companies provide a suitable means for the disposal of sanitary dressings in ladies washrooms, and applies to all businesses and organisations that have female employees or customers.

In addition to these legal requirements, companies must remind users never to flush sanitary waste away, as it’s not only likely to block the drains, it adds toxic litter into the sewage stream.

For very good reasons, most businesses and organisations are happy to delegate the handling of their human hygiene waste to a reputable commercial waste company. That way they can be sure that all laws are being adhered to and that their waste will find its way safely to its final destination, which is usually incineration or deep landfill. www.bics.org.uk 8 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

People Green World Innovations, exclusive distributor of the Tersano lotus Pro, has expanded its workforce with the appointment of new recruit, Matt Dean. He joins the company as business development manager and is one of ISSA’s Industry Cleaning Experts (ICE).

There are approximately 40 across Europe, and Dean was one of the first to successfully lead a UK company through the ISSA Cleaning Industry Management Standard (CIMS) audit process. Following this appointment, Green World Innovations is now capable of offering the same service.

Matt Dean, who is responsible for the midlands and the north of England, said: “I have worked in the cleaning industry for many years and so I am very aware of the growing trend towards green cleaning alternatives.

Stabilised aqueous ozone is a relatively new introduction to the sector and I can see the potential for it to be adopted into pretty much every commercial building over time. I’m pleased to be involved with Green World Innovations now so that I can be part of the company’s growth.”

Matt Dean was head of verification at the British Institute of Cleaning Science and previously worked at CE Facilities Services as operations manager where he was responsible for sites including Liverpool FC, Wembley Stadium, Silverstone, and Cheltenham and Aintree Racecourses.

Martin Booth, sales director at Green World Innovations, said: “I’m delighted that we have Matt on board with his wealth of expertise and experience.

Awareness of the Tersano lotus PRO is increasing and demand for the units is growing weekly so Matt can now help us to manage the enquiries.”

Following the appointment of Andy Donnell as its managing director, the UK Business and Industry Group of facilities solution provider ABM has announced its new leadership team. Having acquired OmniServ in 2012, GBM in 2014, and Westway in 2015, the team will be responsible for consolidating the existing portfolio of businesses and driving organic growth.

Andy Donnell said: “This is

Andy Donnell. an exciting time for the business, but a challenging one. We need to bring the existing brands together as we establish ABM in the UK, while continuing to win new business and take market share. Getting it right will take strong leadership but I’m confident this team will meet the expectations of employees, customers and shareholders.”

Recognising the importance of health and safety, Donnell has made sure it’s always on the agenda. “The first decision I made was that health and safety director, Keith Blundred, would sit at the top table,” he said. “Although Keith has overall accountability, everyone is responsible. Whether front-line or office-based, all 5500 employees in the UK are IOSH accredited. Health and safety is an everyone, everywhere, all-the-time feature of our work.”

Welcoming new finance director, Colin Stevenson, to ABM, Donnell said: “Colin is responsible for managing cost pressures and preserving margin while we continue to price our services competitively and pay people fairly. With over 30 years of experience and considerable expertise he’s the right person for the job.

We are delighted to have him on board.”

The leadership team is as follows: Adam Baker, business development and marketing director; Keith Blundred, health and safety director; David Donovan, soft services director, south; Stuart Marsh, systems and information director; John McPherson, soft services director, north; Jason Pease, technical services director; and Colin Stevenson, finance director.

Servest Group has appointed Jason Etherington as its new MD of the Ministry of Defence (MoD) division.

Having worked in the army for the last 25 years and served the country in all corners of the globe, Etherington’s professional background includes

everything from commanding the UK’s Apache helicopter force to senior operations officer and East Africa lead at the Joint Force HQ - the MoD’s deployable crisis headquarters. Etherington has also worked closely with FM teams, particularly in his most recent role as station commander at Wattisham.

Seeking to grow the existing contract portfolio with the MoD and create a bigger footprint in the armed forces arena, Servest specifically created the role for Etherington. The new MD will manage and develop numerous contracts as part of the MoD account. In addition, Etherington will share his comprehensive experience and MoD understanding with the wider Servest team in order to improve the working relationship, while identifying future opportunities and proposing how the group may continue to innovate its public sector offering.

“We are delighted to welcome Jason to the team,” said Rob Legge, group CEO of UK and Europe. “Jason’s arrival as MD of MoD will allow us to grow the Servest name and further solidify the company’s strong reputation with the armed forces sector.

The insight that Jason brings to the team will be invaluable and I know that this appointment will be a contributing factor in our continued success.”

Jason Etherington.

Jason Etherington said: “I’ve always enjoyed working with people and I wanted to join a company where I could make a real difference.

Having met Rob, it’s clear that Servest places people at the heart of everything they do. It is a dynamic, agile and fast-growing organisation, and the enthusiasm within the group is infectious!

Servest’s culture and values mirror the way I have always worked and I’m very excited about joining the family. I am also looking forward to enhancing and formalising the links Servest has already established with the military community.”

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Special Report

How risky are public washrooms?

What type of infections and viruses can you catch from a public washroom? Steve Palmer from Tork manufacturer SCA weighs up the risks and finds out which illnesses can be prevented with good hand hygiene practices.

Using a public washroom can seem like a dangerous pastime. Sharing amenities such as toilet seats, toilet rolls, sinks, and taps with strangers appears to be a risky business. But we all need to use awayfrom-home washrooms at some time or another. So what are the health risks?

According to experts, there are any number of bacteria and viruses that could be lying in wait for us in public toilets. These include streptoccus, E.coli, and Hepatitis A. The toilet seat is probably the fixture of which we are most wary. A number of recent reports have played on this fear by revealing that many everyday items ‘harbour more germs than the average toilet seat’.

These items include mobile phones, women’s handbags, the office desk, and kitchen chopping boards - according to reports. The aim of these ‘dirtier than a toilet seat’ stories appears to be to shock readers by underlining how germ-laden everyday objects can be. But a recent TV show revealed that toilet seats are not that dirty at all.

In 2014 a US programme called ‘The Drs’ investigated the cleanliness of public washrooms by taking swabs of various surfaces and sending them to a lab for analysis. The toilet seat actually came out as the cleanest and fared better than taps, sinks, and toilet paper dispensers. Many of us have heard scare stories about picking up sexually-transmitted diseases from toilet seats.

But according to experts, the risk of doing so are practically nil since the germs that cause STDs cannot live outside the body for long - particularly not on a cold, hard toilet seat.

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A few precautionary measures - along with hygienic systems that prevent any contact between the visitor and the dispenser - can help keep us safe from germs in the public washroom.

But the most important advice from all sources is to thoroughly wash the hands after using the toilet.

The Centers for Disease Control clearly states that we should wash our hands with running water for 20 seconds and then dry them thoroughly after each visit to avoid becoming ill or spreading germs to others.

Some people are nervous about the risks of germs being propelled into the air when the toilet is flushed. In fact, a 2011 study revealed that the number of viable C.difficile bacteria on surrounding surfaces following a toilet flush was 12 times higher when the toilet lid was open compared to when it had been closed. The study concluded that closing the toilet lid before flushing was a sensible precaution to avoid the risk of contamination. Another expert - Philip Tierno, director of clinical microbiology at New York University Medical Centre - further suggests that we leave the cubicle immediately after flushing in order to escape this microscopic airborne mist.

Another high-risk area in the washroom appears to be the sink which is usually wet and therefore an ideal breeding ground for bacteria. A 1997 University of Arizona study uncovered fecal bacteria, salmonella, and typhoid fever in the sinks of one in 10 public toilets. However, immunologist Denise Kennedy, who helped to run the study, concluded that any risk to visitors was slight provided they avoided touching the inside of the sink when washing their hands.

Unfortunately there are some washroom surfaces with which it is rather more difficult to avoid making hand contact. These include light switches, door handles, taps, and dispensers. The Drs TV programme discovered the most germ-laden surface in a washroom to be the toilet paper dispenser. This was found to harbour 150% more bacteria than the toilet seat. The reason for this could be the fact that most people avoid touching the toilet seat but all of them need to use their hands to access

the toilet paper supply. Bacteria found on the toilet tissue dispensers included acinetobacter and enterobacter which can cause UTI infections, pneumonia, and womb infections.

Philip Tierno of the New York University Medical Centre confirms the risk of contamination from toilet paper dispensers and advises us to use washrooms where the paper is almost completely enclosed.

He says this will help to guard against any splattering of water and germs. A good example of such a dispenser is the Tork SmartOne which is a tightly sealed unit with no gaps or crevices. The paper is withdrawn from a nozzle at the front and each visitor only touches the paper they use.

This means there is no need to fumble inside the dispenser for the paper - an act that can cause contamination and subsequently raise the bacteria count. Tierno also adds that air dryers should be used with care since the user runs the risk of touching the vents in order to access the warm air. He adds that contamination may be a risk if the user touches the vent surfaces.

So it appears that a few precautionary measures - along with hygienic systems that prevent any contact between the visitor and the dispenser - can help keep us safe from germs in the public washroom. But the most important advice from all sources is to thoroughly wash the hands after using the toilet. The Centers for Disease Control clearly states that we should wash our hands with running water for 20 seconds and then dry them thoroughly after each visit to avoid becoming ill or spreading germs to others [1]. Philip Tierno and The Drs TV programme both echo this advice and assert that washing our hands will remove any bacteria picked up in the washroom.

Various infections, viruses, and superbugs have hit the headlines in recent years and these have made many of us more wary of infection hotspots such as public washrooms. And it appears that MRSA, Swine Flu, and Ebola can all be contracted through contact with contaminated surfaces. However, there is no reason why this contamination should find its way into a washroom rather than anywhere else.

Hospitals are breeding grounds for MRSA and we tend to be particularly cautious when using a hospital washroom. But the 1997 University of Arizona study discovered that the washrooms in hospitals harboured the least amount of bacteria of all those tested. So it seems relatively unlikely that you will pick up an illness in the washroom provided you practice good hand hygiene.

According to professor of pathology at the University of Utah, Judy Daly: "Even if you do come into contact with a particular virus or bacteria you'd have to contract them in amounts large enough to make you sick.

Your own immune system is your first line of defence against contracting diseases in public restrooms - but hand washing is a very important adjunct.”

So perhaps the washroom is the best place of all to encounter a surface contaminated by harmful bacteria. At least here you will have immediate access to soap, water, and hand towels in order to remove the contamination from your hands. The real question is whether you will heed all the advice and use these facilities in order to minimise the risks and keep yourself safe. www.tork.co.uk [1] www.cdc.gov/handwashing/when-howhandwashing.html

Introducing the New

TwinTec GelTec Range

TGB3045 30L Capacity 45cm Scrub Width

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Special Report

The MP’s view: Advancing hand hygiene compliance in the NHS Andrea Jenkyns, MP for Morley and Outwood and founder of the ‘Handz’ hand hygiene campaign, refocuses the attention that must be paid to the prevention of healthcare associated infections. After personally experiencing the devastating impact of HCAIs, and recent data indicating a rise of the number of cases recorded, Jenkyns is calling for urgent action to improve hand hygiene compliance across the NHS. The 21st century NHS is facing many challenges, one of these being an increase in HCAIs. A number of healthcare workers are failing to adhere to adequate hand hygiene practises whilst at work, causing infections to hospital patients to spread. This is a pertinent concern which must be looked into, sooner rather than later.

Research conducted by the European Centre for Disease Prevention and Control in 2011 worryingly showed that 6.4% of hospital patients - one in 16 - contracted an infection while in hospital. This study is being replicated later on this year to provide the latest figures on HCAIs in England.

Rates have crept up in recent years and suggest progress in the past five years may not mirror those in the mid-2000s. Alarmingly, 300,000 patients develop an HCAI in England every year, with 5000 of those cases proving fatal.

My father was diagnosed with lung cancer in 2011. His initial prognosis was good, and he was expected to live for another 10 years in comfort. However, shortly after having fluid drained from his lungs to relieve breathlessness, his wound became infected. Upon readmission to hospital, he was diagnosed with MRSA, and passed away a few months later. The room in which he had surgery was also used to store cleaning equipment, and during his last months in hospital, I became acutely aware of a lack of awareness around hand hygiene from the medical staff. Since then, I have vowed to do everything I can to raise awareness around the critical importance of hand hygiene in keeping patients safe.

It is estimated that 20-40% of all HCAIs can be avoided by better communicating and better application of the existing hand hygiene rules and practices. If there is anything that can be used to support that notion, then local NHS trusts should be active in their implementation.

Better reporting, stronger compliance There is no doubt that doctors and nurses are best-positioned to know how to look after patients and I am by no means suggesting that anyone is deliberately avoiding washing their hands. It is more a case of identifying behavioural habits that are not being discouraged by their employers.

That is why they need support from management level - to ensure that hand hygiene compliance is being adhered to at all times. When vulnerable patients’ wellbeing is at stake, healthcare workers must have full understanding on how important hand hygiene is, and how to ensure their patients remain protected in their care.

Hand hygiene reporting methods must 12 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

Andrea Jenkyns, MP for Morley and Outwood and founder of the ‘Handz’ hand hygiene campaign.

(Photo courtesy of Nick Daly)

Research conducted by the European Centre for Disease Prevention and Control in 2011 worryingly showed that 6.4% of hospital patients one in 16 contracted an infection while in hospital. This study is being replicated later on this year to provide the latest figures on HCAIs in England.

also be improved for this problem to be effectively tackled. Reported hand hygiene rates in the NHS are much higher than the actual rate of compliance, due to the inaccurate methods of gathering data. New ways of reporting need to be developed to ensure that workers are held accountable for delivering the safe, high quality care that the NHS is renowned for worldwide.

Despite the high number of patients who contract infections whilst being treated at hospitals, it is extremely difficult to pinpoint the moment when the infection occurred.

In my father’s case, I witnessed many missed opportunities for hand washing.

However, by collating accurate data on hand hygiene compliance, it may be possible to spot patterns of behaviour amongst staff that could lead to preventative action.

The common method of using direct observation to measure hand compliance is deeply flawed in this regard. The information can be subjective, imprecise, and prone to false positives. For staff, knowing when they are being watched might make them overplay their regular habits, running their hand under a sanitising dispenser more frequently than they might normally this behaviour is commonly known as the Hawthorne effect. However, if healthcare operators can see first-hand through precise, quantifiable data that their staff are not washing their hands at the rate required to achieve compliance, then they can take action to communicate this to the healthcare workers. From there, these highly-trained professionals can re-evaluate their hand hygiene practices in every action they take before, during, and after treating patients. With electronic data readily available, it provides an accurate picture of what is being done to prevent the spread of infections - not only for staff, but for patients and their relatives too, empowering them with the knowledge that the standard of care is constantly being reviewed and improved.

As such evidence suggests that more sophisticated, electronic hand hygiene com-

pliance reporting can change behaviours that will save lives.

Supporting the existing causes Suggesting technological reporting solutions is one thing, but we must generate the support for its implementation to make real strides. To do that, we need to make the issue more prevalent in healthcare discussions - meaning we need to back those that support the issue passionately.

There are several fantastic causes that seek to generate awareness on the importance of hand hygiene in healthcare. The WHO ‘Save Lives: Clean Your Hands’ campaign is one excellent initiative that comes to mind, providing a wealth of resources to help hospitals and healthcare establishments raise awareness on the issue amongst their staff, the efforts of which culminate on a campaign day held on 5 May each year.

I know the devastating impact of HCAIs first-hand. One of the first things I did upon being elected as a Member of Parliament was launch the Handz campaign. Together with our like-minded supporters - from fellow politicians, to existing charities such as MRSA Action UK, to hand hygiene product specialists such as Deb Group - we strive to educate people, particularly the younger generation, on the importance of hand hygiene, with the view to establishing lifelong habits of good hand-washing practices.

As part of our efforts to continually drive awareness, we must look for new ways of gathering data, and encourage technological support that can be utilised to strengthen the message further and, ultimately, provide the much-needed evidence to those in charge of our NHS premises.

The means to report on hand hygiene compliance in the NHS is out there. There are technical solutions that could revolutionise hand hygiene protocol and save thousands of lives each year, and prevent the tragic impact these needless deaths have on so many families across the UK. The difference that we can make is incalculable.

I would urge anyone who can help us to do so, either by getting in touch with us at the Handz campaign, or through any of our dedicated supporters. Anyone with influence in the healthcare sector must ask themselves just one question: are we really doing all we can to reduce HCAIs? www.handz.org.uk

Contracts

British Library books cleaning contractor

Bonasystems has carried out an important cleaning contract at the British Library in St Pancras, London with its contract cleaning partner, Emprise. Bonasystems was engaged by Emprise to ensure that the floor tiles within the library’s 36 public washrooms were up to the highest standards. Following the review, its technical teams implemented deep cleans of the floor surfaces and worked with Emprise to devise a strategy for maintaining the level of cleanliness for the floors over the longer-term.

Over 400,000 people use the library’s reading rooms each year, so keeping the washrooms clean and safe from slips is a high priority.

The work was carried out over five nights and required a high degree of planning and co-ordination to ensure that the teams were ready to commence operations as soon as the library was shut and to ensure its equipment and floor chemicals were cleared away prior to the paying public being admitted the following day.

John Wright, business development director of Bonasystems, said: “The washroom tiles within the British Library are fairly small, therefore the proportion of grout is fairly high. As with all public buildings which have very high usage of their facilities, this grout is more likely to become ingrained with dirt over years and it becomes hard to remove. By using specialist chemicals and equipment, we were able to give the tiles a new lease of life.” www.bonasystems.com

For more Contracts, please see Page 28.

Serving up an ace at Queen’s One of the oldest multipurpose sports complexes in the world, The Queen’s Club, has appointed Julius Rutherfoord to provide contract cleaning services across multiple buildings on its west London site.

The Queen’s Club, national headquarters to the racquet sports of real tennis and rackets, was looking for a specialist contract cleaning organisation to provide outstanding cleaning standards consistently, whilst maintaining the utmost discretion and implementing the strictest security measures. In addition, the client needed a cleaning company that could execute the job quickly to meet a critical tournament deadline, and be delivered by professionally trained operatives.

Marcus Heap, Julius Rutherfoord’s sales and marketing director, said: “We are delighted to be working with The Queen’s Club. This iconic establishment has a reputation for providing facilities of the highest quality and we are excited to be able to come on board and add our expertise to the mix. As a quality, family-owned London specialist cleaning company with similar standards, we are thrilled to have been chosen for this prestigious contract and will be working with the club to provide the best possible service for its valued members. They expect the best and we are pleased they have chosen Julius Rutherfoord.” www.julius-r.co.uk

www.cleaninghub.net l SEPTEMBER 2016 l C&M l 13

British Cleaning Council

The post Brexit landscape...and a focus on WCEC the situation, but it won’t be clear for quite a while what the referendum result will mean for the UK economy as a whole.

It’s also not clear how Brexit will affect the cleaning industry, so for most of us it’s ‘business as usual’ and for the Council that means getting on with our new business plan, and starting the build-up to next year’s Cleaning Show at Excel in London.

It doesn’t seem that long ago that we were waiting nervously for the opening of the first London Cleaning Show at Excel in 2015 - wondering if the move from Birmingham was going to pay off. Of course, we needn’t have worried, as the event was a great success, and even spawned the smaller regional show at Event City in Manchester.

That show, held in March, was one of my highlights of the year so far. Not just for the fantastic event itself, but also because I survived my

By Simon Hollingbery, chairman, British Cleaning Council.

July marked my first anniversary as BCC chairman, and whilst I’m satisfied with the progress the Council is now making, the post Brexit economic and political landscape could well be a cause for concern.

Growth forecasts have recently been lowered and the Bank of England has slashed interest rates to a record low of just 0.25% in an effort to stabilise the economy. It’s encouraging that the government and BoE is on top of

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The next Cleaning Show at Excel in March 2017 really does look like being the biggest and best yet. A number of big name manufacturers and suppliers have already booked stand space and there will be a great range of keynote speakers and specialised seminars that will keep visitors entertained and informed.

It’s an event that anyone involved in the UK cleaning industry should try to get along to if they possibly can.

It’s a superb opportunity to do business, to network, and to make new contacts. I look forward to telling you more about the show in future columns as we build up to March 2017.

BCC member focus: The Worshipful Company of Environmental Cleaners The Worshipful Company of Environmental Cleaners

(WCEC) is this year celebrating the 30th anniversary of being granted full livery status by the City of London’s Court of Aldermen. It was founded as a Guild in 1972, was recognised as a company of the City of London without livery in 1983, and achieved full livery status in 1986.

Whilst it proudly supports and preserves the ancient customs and traditions of the City, the WCEC is very much a modern livery company, focused on helping to meet the changing needs and chal-

lenges of today’s cleaning industry. It has over 200 members from many of the major cleaning and support service management companies and the manufacturers and suppliers to the sector, and so is a highly relevant and influential organisation.

The company is well established with the British Cleaning Council and is known throughout the cleaning industry for its numerous awards and charity fundraising events. It has supported many training initiatives over the years, and has strong links to universities and other training providers.

One of its driving aims is to encourage and maintain high standards of practice and integrity while promoting and supporting education, training, and research projects within the cleaning industry. It achieved a Royal Charter in 2010, and has HRH Prince Phillip, Duke of Edinburgh, as an honorary freeman of the company.

For further information on the British Cleaning Council and details of its members contact: The General Secretary, BCC Ltd, PO Box 10362, Syston, Leicester, LE7 2WJ, UK E: info@britishcleaningcouncil.org W: www.britishcleaningcouncil.org

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Golden Service Awards

Golden Service Awards 2015 Mariana Pirgaru named Cleaning Operative of the Year Mariana Pirgaru of Derrycourt Cleaning Specialists has done a fantastic job in often challenging circumstances. Her dedication, which has gone way beyond what she was required to do on a day to day basis, was recognised with the accolade of KimberlyClark Professional Cleaning Operative of the Year at the 2015 Golden Service Awards.

The win was one of an unprecedented four category awards achieved by Derrycourt Cleaning Specialists in the biennial cleaning and facilities management awards that are hosted by Kimberly-Clark Professional.

“The judges were hugely impressed by the job Mariana does,” said Peter Oliver, general manager UK, France and Ireland, Kimberly-Clark Professional. “She plays an important role in a setting which requires her to deal with some difficult situations.”

Mariana Pirgaru works at the Phoenix Care Unit in Dublin. It is a state of the art mental health facility, built at a cost of Euros 21 million, which opened in 2013.

The unit cares for people with acute episodes of major mental illnesses such as schizophrenia and the manic phase of acute bipolar disorder. She originally worked at the unit at St Brendan’s hospital which was replaced by the Phoenix Care Unit. She has worked for Derrycourt Cleaning Specialists for over 10 years.

Pirgaru works in the female high risk unit, which has been described by her area manager and the client on site as being worse than the corresponding male unit, and potentially far more dangerous. Her duties include the full cleaning of all rooms in the high-risk unit, cleaning all common areas, cleaning toilets and showers, detailed cleaning work of all areas, and cleaning-on-rotation the general reception areas, meeting rooms, and toilets.

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Pirgaru has, unfortunately, been subject to attacks, including one particularly frightening one. She reacted coolly and calmly, remembering her Crisis Prevention Institute training that had been provided.

“It’s a great credit to Mariana that she is still working on the unit in the presence of the patient who attacked her,” said Ann O’Hanlon, Derrycourt’s managing director.

“She is a fantastic representative of the Derrycourt value of ‘Respect: we value all people, treating them with dignity at all times’. She holds no grudges and treats everyone with the same level of professionalism.”

Mariana Pirgaru is described by her area manager as being ‘flexible, extremely nice, and taking great pride in her work’. She has built strong relationships with the staff on site, both Derrycourt and HSE staff, and the clients note that they hate her leaving

to go on holiday as she is such a conscientious worker. She is described as awe-inspiring and happy, despite the challenges that are presented to her. She has never let Derrycourt down by being absent and has taken last-minute coverage requests in her stride.

“Derrycourt was proud to submit Mariana in the category of Kimberly-Clark Professional Cleaning Operative of the Year,” said Ann O’Hanlon. “It’s wonderful to see her receive this award recognising her hard work and dedication to the site.”

Peter Oliver concluded: “This award is designed to spotlight the great work done by individuals in the cleaning and maintenance industry. Mariana’s hard work and dedication are a great example to everyone in the industry. Congratulations to Mariana on a well-deserved win.” www.goldenserviceawards.co.uk

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Training & Education

The current state of training within the cleaning sector Stan Atkins, CEO of BICSc, reports.

In the wake of Brexit there is FUD all around - fear, uncertainty and doubt. This, however, is not a new feeling within the education and training arena of the cleaning industry. Employers are reluctant to train above minimum skills. I’ve heard many times: ‘supposing we train them and they leave?’ to which I respond: ‘supposing you don’t train them and they stay?’.

There were three training related organisations of note for the cleaning industry: City & Guilds, the British Institute of Cleaning Science, and Asset Skills (Building Futures Group), listed here in chronological order, although BICSc provided cleaning operative training before City & Guilds. The sudden demise of the youngest entrant, BFG, indicates that although the potential market is huge there is currently a finite market for training within the industry.

There is a huge focus on apprenticeships and the Apprenticeship Levy and, although everyone is aware of the Apprenticeship Levy, no one is sure of the eventual outcome. For example, this is not a UK wide scheme, Scotland is currently not part of the programme.

You may recall there was high dudgeon within the industry when the head of Ofsted made a passing comment along the lines of ‘you do not need an apprenticeship to learn how to make the tea and sweep the floor’.

This was seen as undervaluing cleaners in fact the undervaluing starts by calling them ‘cleaners’ when in fact they are ‘cleaning operatives’. From a personal perspective having been an indentured apprentice and then coming into the cleaning industry, if someone had told me I had to do an apprenticeship to become a cleaning operative, I would have run a mile. The current fixation with all school leavers going on to university is not healthy. There are very few opportunities for unskilled labour nowadays but those who start their career with this type of work and are determined to succeed need a structured career path to achieve their goals, and apprenticeships will become an integral part of this process.

There are numerous and varied manufacturer product training courses, and these all have a positive influence upon the training landscape. The pinnacle of any training programme is third party accreditation, and the current leaders in this field are BICSc and City & Guilds. Although third party accreditation increases the cost of final assessment, it is the only way of ensuring consistency across the industry. BICSc has recognised the need for a clear and defined career path for cleaning operatives to move from zero skills to multiple skills and from operative roles to management. With this in mind the ‘experience’ route into BICSc and MBICSc will no longer be available after April 2017. The new grade structure reflects the potential career path: • SBICSc: Student (any individual following a course of study within the cleaning industry).

18 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

Stan Atkins, CEO of BICSc: “As the future is consistently uncertain, partly due to technological advancement, it is critical that industry and education work together and play to their combined strengths. Recent years have seen an increased emphasis on encouraging industry to lead in terms of defining the standards they need in today’s and tomorrow’s workforce with National Occupational Standards and, more recently, new apprenticeship standards being the main outcome.

The real challenge, however, is in the implementation of the standards.”

• PBICSc: Practitioner (Licence to Practice comprising mandatory health and safety unit etc).

• CBICSc: Competent (means competent in three or more CPSS skills).

• LBICSc: Licensed Assessor (an individual who is both competent in skills and trained by the Institute to assess those skills in others and apply for third party accreditation and certification).

• *TBICSc: Technical BICSc member (an individual who has gained technical competence in specialised cleaning processes).

• *MBICSc:(Member of BICSc with a certificate in supervisory and or management studies. *These 2 grades are not currently available.

The industry needs to determine the way forward for training by agreeing minimum standards that are universally accepted, but this seems somewhat unlikely as the cleaning industry is unable to agree on a standard colour coding system for hygiene related duties. Anyone who has acknowledged NLP (neuro linguistic programming) understands that one must dispel FUD to move forward.

So how do we raise the game for education and training in our industry, as without doubt the future will bring fast paced change which we need to embrace and be ready to manage? We need to take a look at what is happening in the global workplace.

For example, in ‘The Industries of the Future’ (Alec Ross, 2016) there are many examples of how robots are transforming lives in the workplace and at home. While

robots are undertaking tasks that humans could never do, their main application continues to be work that humans have been doing occupationally for centuries. The next generation of robots will be more cost effective to produce, making them increasingly competitive with human labour. They will dramatically affect employment patterns as well as broader economic, political and social trends. As an industry we need to work together on visioning the future in order to be ready for technological disruption. We need to grasp the nettle.

As the future is consistently uncertain, partly due to technological advancement, it is critical that industry and education work together and play to their combined strengths. Recent years have seen an increased emphasis on encouraging industry to lead in terms of defining the standards they need in today’s and tomorrow’s workforce with National Occupational Standards and, more recently, new apprenticeship standards being the main outcome. The real challenge, however, is in the implementation of the standards. In ‘It’s about work...excellent adult vocational teaching and learning’ (Commission on Adult Vocational Teaching and Learning, 2013) it is highlighted that ‘the key enabling factor is the vocational education and training system working as a two-way street, not further education and skills operating as a separate sector’. More emphasis is now returning to putting the focus on learning programmes and ensuring trainers and teachers have occupational expertise which is ‘leading edge’. Dynamic learning programmes which engage learners need to be designed to build and combine technical skills, knowledge and professionalism.

Continuing professional development is vital for trainers and educators in our industry.

The new apprenticeships now provide an excellent opportunity for our industry to join forces and ensure that stretching standards are developed and investment is made in our education and training infrastructure to develop programmes which are world class. We need to ensure greater consistency across the industry, drive up standards and exceed customer expectations. A quality customer experience is fundamental to our future existence.

To sum up, the current state of training in the cleaning sector has not altered dramatically in recent years but the future is set to bring us a step change. www.bics.org.uk

Years 1986 - 2016

Training & Education

Skills and support: looking after your employees Chris Stewart, operations director at Indepth Managed Services, talks about why investing in staff training has been an invaluable strategy for delivering a competitive service.

There is much more to cleaning than meets the eye. It is a skilled job and, like any other, not everyone is suited to doing it. It requires training, discipline and dedication.

Our clients demand a high standard of service and we do our utmost to give it to them.

All professionals need training At Indepth, staff training is the bedrock of our excellence. All new employees are assessed and trained by area managers. Not many people think that you would need training on how to use a vacuum cleaner.

However, like any specialist industrial equipment, all cleaning operatives are taught how to use all the machinery correctly and safely. This may include using rotary machines, which are powerful and require specialist knowledge.

Microfibre cloths and mops are all colour-coded by area of use and staff are trained to the strictest standards in following certain practices. After all, you need the right tool for the job and knowing how your kit works is part of that process. It may seem like a trivial thing to colour code your cloths but who wants their desk wiped with a cloth used in the washroom?

Our specialist cleaning teams run training courses for their particular area of expertise: high level, industrial deep-cleaning, steam cleaning, infection control cleans, carpet/upholstery cleaning, window cleaning, floor restoration and maintenance, landscape gardening, and pest control and prevention. Through our supplier partners the remit is extended even further from waste services and green waste, computer waste and disposal, to laundry services and grounds maintenance.

With such a wide spectrum of offerings and skills involved, everyone needs to know how to carry out their duties effectively for clients.

We firmly believe that people are our greatest asset, and therefore we invest time and money to ensure our employees feel valued. This results in a low turnover of employees and consistently high standards of work for clients across the UK. Indepth is very aware of clients’ needs, and understands that one size does not fit all, and therefore our services are tailored in such a way to meet a client’s requirements.

Development is not a stage but a journey The training process is ongoing, it does not stop with the new recruit during the induction period, it continues indefinitely to ensure we provide the highest standards of customer service and attention to detail within in the industry.

Because health and safety rules change frequently, it is doubly important for our employees to be informed and prepared, 20 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

Chris Stewart, operations director at Indepth Managed Services: “A clean and safe work environment is proven to contribute to the wellbeing and morale of a workforce - it takes skill and dedication to make this happen from a trusted service provider...By investing in training of our staff, it helps to keep our standard of service delivery high, which we will always aim to achieve.”

especially when engaging with specialist cleaning contracts. For example, the Health and Safety Executive (HSE) prescribes a legal requirement of the duty of care when working at height - these are governed by the Working at Height Regulations 2005.

Under these regulations, training, competency and equipment safety are covered among other considerations and the HSE lists resources for fulfilling these professional requirements.

We offer our employees the option to pursue an NVQ or gain a diploma with BICSc. We have taken training one step further and provide our supervisors and managers with training beyond the Level 2 qualification.

Our window cleaners are able to attain certification and qualifications from the following well respected bodies: City & Guilds (Level 2 cleaning and support services skills); IOSH (Working Safely certification); IPAF (the International Powered Access Federation); and PASMA, the lead trade association for the mobile access tower industry.

Support - from cleaning operative to client The other vital resource to enhance our employees’ working experience is by providing a ‘cleaning operative support line’ within our communications centre. It provides varied support from the ability to order materials, book holidays or report any changes in circumstances. Both our employees and our clients benefit from this service which is an unusual dual purpose provision in the cleaning industry.

The communications centre is the heart

of the company. This bespoke IT system manages all recruitment, staff management and procurement processes. All issues and queries from clients are logged and recorded through to resolution, and the client is also able to log into a web portal to view detailed information about its account with us.

All training is provided to our cleaning operatives by local area managers and site supervisors, including induction and site specific training. All training is recorded electronically via their PDAs. The electronic record is transferred via our web portal to the employee’s personnel record, which is stored within the communications centre.

To proactively manage our remote workers, we have added a lone worker and health and safety attendance solution via our communication centre. This system flags if an employee is not on site when required, which also provides proof of service to our clients, as well as being a safety measure.

In addition, all our area managers and mobile support vehicles are tracked for remote worker safety and route optimised to ensure maximum productivity and fuel efficiency.

Protect your asset A clean and safe work environment is proven to contribute to the wellbeing and morale of a workforce - it takes skill and dedication to make this happen from a trusted service provider. At Indepth we have provided cleaning and FM services to some of the UK’s largest and well-known companies for 38 years. By investing in training of our staff, it helps to keep our standard of service delivery high, which we will always aim to achieve. www.indepth-cleaning.co.uk

Shopping around for the best training Neil Barham, operations director - manned guarding at Trigion, reports.

Neil Barham, operations director manned guarding at Trigion.

When planning training, it is all too easy to stick to tried and trusted methods and assume they will work for every client. After all, you are the expert in providing your service, so you just need to make sure your staff meet the high standards set and the customer will be happy, won’t they? Unfortunately, it is not always that simple.

Most businesses will say they pride themselves on their customer service and that they understand their customers’ needs. However, to offer a truly bespoke service, operatives need to understand not just their own roles and responsibilities, but also the industry they work in. For example, many people think that security is the same in all sectors, and that it is just a case of a guard in a uniform providing a visible deterrent no matter what the environment. In fact, guards face very specific challenges in different circumstances. In the retail industry, for instance, along with all the legal requirements around the powers of arrest, use of CCTV, definition of theft and the like, guards also need to understand the use of security tags and what to do about handling cash and conducting searches.

Honesty is the best policy The whole basis of the retail system is that the vast majority of people are honest. Without this belief stock could not be openly on display and entrance to, and exit from, shops would have to be regulated. Guards must fully understand this premise and, while still detecting and preventing crimes, they must also ensure false accusations do not damage a retailer’s brand or customer experience. Just because an alarm has gone off, it doesn’t mean a crime is being committed.

Continued on Page 22.

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CLEANO Bucket-Free Indoor Window Cleaning System

For more information call:

01457 819494

sales@robert-scott.co.uk www.robert-scott.co.uk

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Training & Education

The role of training for cleaning operatives Thomas Stuecken, chairman of OspreyDeepclean, reports.

Training and education within the cleaning sector is a management tool that can be used to reduce costs and improve the efficacy and time efficiency of cleaning tasks, but is often seen as a necessary evil.

Cleaning itself it arguably not a science but more an operational task that can be very subjective. For example, ‘what is clean?’...one person’s standard of cleanliness is unlikely be exactly the same as another.

In its obvious form the term ‘cleaning’ relates to any task involving cleanliness.

Cleaning tasks might be within an office environment (where it is not uncommon to have to clean 600-1000sq metres every hour) to cleaning within a healthcare setting or food processing area where cleaning is often referred to as sanitation or decontamination. There is little doubt that the standards of cleanliness between the two environments will also differ hugely.

Recent news articles, specifically targeting the healthcare sector, report that even the most low tech cleaning devices, such as disinfectant wipes - specifically designed to eradicate MRSA in hospitals - have been found to be actually helping to spread the deadly superbugs because staff are using them to clean more than one surface (presentation to the American Society of Microbiology, general meeting, Boston: Dr Gareth Williams, Wales School of Pharmacy, Cardiff University). Is this a failure of material and insufficient research, or is it the method, training and a lack of general knowledge? Or is it a combination of both?

It is therefore absolutely vital that cleaning staff are made aware of the reasoning behind each cleaning task and the standards required, whether it’s to simply ensure a visually clean environment or to achieve a pathogen free result. The operative must be fully trained in the methods and technologies to enable them to achieve the required results and standards.

OspreyDeepclean has conducted its own studies with the University College of London Hospitals (UCLH) and TNO (the largest,

It is absolutely vital to identify the risks (HACCP) in any healthcare environment and to prioritise the necessary preventative actions to achieve the desired results. When trying to achieve cleaner hospital environments, transparency and good communication are as vital to success as competency-based staff training.

The studies conducted by OspreyDeepclean concluded that a cleaner hospital environment can be achieved through the utilisation of the correct methodology of cleaning combined with competencybased staff training.

independent scientific research facility in the Netherlands) which both identified that healthcare equipment itself is very often the most likely source of nosocomial infections in hospitals. Other research published in the Journal of Hospital Infection (2006 63,239-245) indicates that up to a third of all HCAIs may be preventable simply by adequately cleaning hospital equipment. Reviews were conducted which aimed to systematically determine the level of contamination on hospital equipment. This led to the identification of viable cleaning protocols and the methodical quality of current evidence was established. The same study published in the Journal of Hospital Infection reported that 86.8% of all sample equipment was contaminated. One of the most important outputs of this study is how ‘how clean is clean?’ can be effectively determined and measured for specific cleaning tasks.

‘New’ validation tools such as ATP bioluminescence are now available and are often used in hospital areas to achieve the required cleaning results. It is also important

The benefits of product training The human side of cleaning represents the biggest investment. In almost every situation labour costs will far outweigh the cost of products, tools and equipment. Properly trained operatives completing appropriate processes with suitable products will achieve better results but will also improve their productivity, enhance sustainability and reduce the overall cost of cleaning.

This - along with the need for regulatory compliance - is the main reason why progressive employers ensure their cleaning teams are properly trained.

Nevertheless, training can sometimes seem an unnecessary deflection from core business tasks. Diversey Care therefore offers a complete range of onsite and online training services that support the whole

Shopping around for the best training Continued from Page 20.

Security staff are now often offering more than just a visible deterrent. With proper training they can in fact enhance the shopping experience through concierge-like services. This can mean advising on the best shop for a particular product, minding bags while people carry on shopping or stop for some food, or offering assistance to get bags back to their car. This more knowledgeable, rounded approach to security can improve the shopping experience, meaning greater footfall, dwell time and more repeat custom - the ‘Holy Grail’ for retail operations.

Look for a specialist At Trigion we’ve developed a specialist shopping centre and retail training programme to ensure our operatives are fully prepared for everything they may have to face in the retail environment. That way they can offer a tailored security solution. As well as task-based training, it also includes the legal requirements and an understanding of the client’s culture and values - something each guard is expected to live up to. Those looking to employ security staff should always ensure they have the correct specialisms and understanding of the market in which they will operate.

Focusing training on the end customer this way - whatever the industry sector - means an improved service, better job satisfaction and a happy customer. That has to be worth making training more customer-centric. www.trigion.co.uk 22 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

that competency-based staff training be linked to standard operating procedures (SOPs). For each cleaning task there should be: • Clear, written instructions detailing the objectives.

• The frequency of the task.

• The equipment to be used.

• The method in which the equipment is to be used including the cleaning and safe storage of cleaning equipment.

This must be given in conjunction with standard health and safety information regarding the use of the equipment in its given environment.

Generally, infection control nurses and microbiological staff are very much aware of the reasoning behind the cleaning of certain areas and how frequently this must be done, but cleaning operatives themselves are not always aware of this same information and are therefore not always aware of the reasons behind the stringent approach to cleaning. It is therefore absolutely vital to identify the risks (HACCP) in any healthcare environment and to prioritise the necessary preventative actions to achieve the desired results. When trying to achieve cleaner hospital environments, transparency and good communication are as vital to success as competency-based staff training. The studies conducted by OspreyDeepclean concluded that a cleaner hospital environment can be achieved through the utilisation of the correct methodology of cleaning combined with competency-based staff training. www.ospreydc.com

cleaning lifecycle to reduce this burden.

The company has delivered training programmes for more than 50 years. All members of its field-based sales team have undergone comprehensive product training and hold qualifications appropriate to their particular sectors, such as food service or healthcare.

Training programmes can cover general topics but will inevitably need to focus on specifics. Diversey Care’s training packages are configured for each customer to focus on the products and processes they use. These programmes cover aspects such as safe handling of products but will also show operatives how to use them in their particular applications. This is one of the reasons why onsite training is important because operatives will be familiar with their surroundings and can relate training to their work setting. Diversey Care also offers training at its customer centre in Northampton.

It can also be effective to use specifics to illustrate the general. This might include, for example, using particular products to explain the difference between detergents, disinfectants or sanitisers, or product labelling and documentation to cover COSSH or the recently introduced CLP labelling.

Explaining the reasons for cleaning is important. For some it is simply to maintain or enhance the appearance of a facility, but in other situations, such as healthcare and food service, it is critical to the wellbeing of people using the facilities. Cleaning teams that understand how their work supports their organisation’s objectives are likely to be motivated and perform better.

Continued on Page 30.

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PRESSURE WASHERS MACHINE GUIDE NOTE: The technical data included in this chart is based on information from the respective manufacturers.

For further information, contact the manufacturer or distributor direct. All pictures are not to scale.

KÄRCHER PORTABLE CLASS

KÄRCHER COMPACT CLASS

KÄRCHER CAGE CLASSIC

KÄRCHER COMBUSTION CLASS

KÄRCHER COMPACT CLASS - HOT

HD 5/11 P

HD 6/13 C

HD 7/11-4 Cage Classic

HD 9/21 G

HDS 6/12 C

Electric

Electric

Electric, 4-pole Motor

Petrol Engine

Electric

Engine Type / Power:

1~/240V/50Hz/2.2kW

1~/240V/50Hz/2.9kW

1~/240V/50Hz/3.3kW

Honda GX340/8.0kW

1~/240V/50Hz/3.0kW

Water Flow Rate (l/h):

490

590

520-700

200-850

240-560

Water Pressure (bar):

110

130

70-110

10-210

30-120

Model Name / Number Power Source (manual/petrol/battery/diesel/lpg);

Y

Y

Y

Y

Y

Cold Water

Cold Water

Cold Water

Cold Water

Hot Water

Water Tank (ltr):

N/A

N/A

N/A

N/A

N/A

Max. Temperature (°C):

N/A

N/A

N/A

N/A

80 / 155 (steam)

Standard Accessories:

10m HP hose, trigger gun, lance,

10m HP hose, trigger gun, lance,

10m HP hose, trigger gun, lance,

15m HP hose, trigger gun, lance,

10m HP hose, trigger gun, servo,

nozzle

triple nozzle

nozzle

nozzle

lance, nozzle

Portable (Y/N): Cold Water / Hot Water

Weight (kg): Dimensions (L x W X H) (mm): Suitable Applications:

Guarantees / Warranties (yrs): Approvals (CE etc): Call Out Time: Telephone Number:

20.5

25.2

55

68

108.1

351 x 312 x 904

380 x 360 x 930

780 x 360 x 500

870 x 725 x 1170

1060 x 650 x 920

Designed for light-duty cleaning tasks where mobility and compactness are key.

Ideal for trades people.

Suitable for quick cleaning tasks in agriculture, automotive and construction.

Perfectly balances size and performance.

High water flow makes this machine ideal for cleaning vehicles and shifting stubborn dirt. Ideal for longer periods of operation thanks to its 4-pole motor.

Ideal solution for construction, industry and agriculture and for applications where no power supply is available.

Best-selling hot water pressure washer with steam mode. Ideal for fast and efficient cleaning of stubborn dirt and degreasing.

1

1

1

1

2

CE

CE

CE

CE

CE

24 hours

24 hours

24 hours

24 hours

24 hours

01295 752 000

01295 752 000

01295 752 000

01295 752 000

01295 752 000

www.karcher.co.uk/professional

www.karcher.co.uk/professional

www.karcher.co.uk/professional

www.karcher.co.uk/professional

www.karcher.co.uk/professional

KÄRCHER MIDDLE CLASS - HOT

KÄRCHER HOT WATER TRAILER

KÄRCHER COMBUSTION CLASS - HOT

KÄRCHER SELF-SERVICE UNITS

HDS 6/10 C 110V

HDS 7/10-4 M

HDS 17/20 De Tr1 Trailer

HDS 801 B

HDS-C 7/11 Steel

Electric

Electric, 4-pole Motor

Diesel Engine

Petrol Engine

Electric

Engine Type / Power:

1~/110V/50Hz/3.1kW

1~/240V/50Hz/3.1kW

Yanmar,19.2kW

Honda GX160 K1, 4.0kW

1~/240V/50Hz/3.2kW

Water Flow Rate (l/h):

240-560

350-700

900-1700

600

660

Water Pressure (bar):

30-110

30-100

70-200

140

110

Web Site:

NOTE: The technical data included in this chart is based on information from the respective manufacturers.

For further information, contact the manufacturer or distributor direct. All pictures are not to scale.

Model Name / Number Power Source (manual/petrol/battery/diesel/lpg);

Portable (Y/N): Cold Water / Hot Water Water Tank (ltr):

KÄRCHER COMPACT CLASS - HOT

Y

Y

Y

Y

N

Hot Water

Hot Water

Hot Water

Hot Water

Hot Water

N/A

N/A

500

N/A

N/A

Max. Temperature (°C):

80 / 155 (steam)

80 / 155 (steam)

80 / 98

80

40

Standard Accessories:

10m HP hose, trigger gun, servo,

10m HP hose, trigger gun, servo,

30m supply hose, 30m HP hose,

10m HP hose, trigger gun, lance,

10m HP hose, trigger gun, servo,

lance, nozzle

lance, nozzle

trigger gun, servo, lance, nozzle

nozzle

lance, nozzle,

Weight (kg): Dimensions (L x W X H) (mm): Suitable Applications:

Guarantees / Warranties (yrs): Approvals (CE etc): Call Out Time: Telephone Number: Web Site:

108.1

145

950

110

1000

1060 x 650 x 920

1330 x 450 x 1060

21330 x 1730 x 1770

1168 x 862 x 767

1040 x 727 x 1360

Compact hot water pressure washer with 110V power supply for safe site use.

Heavy-duty hot water pressure washer with steam mode, ideal for tough cleaning jobs in automotive, transport, agriculture and industry.

Truly independent machine which can be used where no water source or power supply are available. Optional two-lance operation.

Ideal solution for hot water cleaning where no power supply is available. For use in construction, municipal, agriculture and forestry.

Hot water static pressure washer housed in a secure and weatherproof steel cabinet. Ideal for automotive service centres and forecourts.

1

1

1

1

1

CE

CE

CE

CE

CE

24 hours

24 hours

24 hours

24 hours

24 hours

01295 752 000

01295 752 000

01295 752 000

01295 752 100

01295 752 000

www.karcher.co.uk/professional

www.karcher.co.uk/professional

www.karcher.co.uk/professional

www.karcher.co.uk/professional

www.karcher.co.uk/professional

Pressure Washers & Graffiti Removal

Pressure washer range expanded Spinaclean is the home of Slipstream, the professional pressure washer range, as well as the powerful gutter cleaning machine, SkyVac. Spinaclean is renowned as an innovative and pioneering business within the international cleaning industry. Its reputation has not only been built on the quality of its products but also on its customer care and high levels of after sales service.

A spokesperson for Spinaclean said: “As well as all our other Spinaclean products our Slipstream pressure washer range is another superb example of our continuing efforts to provide our customers with the most practical, powerful and effectual choice of equipment, from the smaller but extremely effective Pro 12, the best selling and enormously popular Pro

Graffiti dealt with by chemical range So, your premises, or your client’s premises, have experienced a graffiti attack. In order to avoid the ‘broken window’ effect where additional graffiti continues to appear, you’ll want to get rid of it promptly.

You could hire a pressure washer or steam cleaning machine if you don’t already have one available, but that can make graffiti removal costly, time-consuming, and rather noisy.

20, to the colossal Pro 30. Our range has been developed as a result of extensive research and development, specifically If your premises, or your client’s premises, have experienced a graffiti attack, in order to avoid the ‘broken window’ effect where additional graffiti continues to appear, you’ll want to get rid of it promptly.

Pressure washing services from an experienced team Exterior cleaning and pressure washing services to multi-storey car parks and buildings require an experienced jet washing team. Van mounted pressure washers are often required to pressure clean large areas. When choosing a company for your pressure washing services it is a good idea to choose a reputable company which is ISO9001 accredited by UKAS. Purple Rhino has many years’ experience in providing exterior pressure washing services to all types of surfaces on all kinds of buildings throughout the UK, at both high and low level.

A company spokesperson said: “Our pressure washing teams will soon have your business looking spic and span. They are experienced in removing all types of organic matter, man-made pollutants and atmospheric contaminants from a variety of surfaces including cladding, brick, stone, and concrete. Our pressure washing technicians understand when to use high or low pressure while cleaning. They also understand when to use steam, hot or cold water whilst pressure washing. Our teams are 100% reliable and Purple Rhino guarantees that you will receive a fast pressure washing quotation followed by a prompt pressure washing service when required. We are accredited to ISO 9001.” www.purple-rhino.co.uk

Pressure washing on the move Clean Sweep UK has recently introduced the new Karcher HDS trailer towable pressure washer to its hire fleet. It now operates the largest hire fleet of HDS trailers in the UK, offering a next day delivery anywhere in the UK. Steve Dennis, managing director at Clean Sweep UK, said: “We have a vast customer base in FM, cleaning and construction which already has a need for a hot and cold water pressure washer which is completely self contained. With its extensive range of tools, the HDS trailer is perfect for chewing gum removal, surface cleaning or jet washing concrete walls or even heavy equipment at temperatures up to 80 degrees. It is easily towable from site to site and holds 500 litres of water. Although this equipment is easy to use we give full training with every delivery as part of our service.” www.cleansweep.co.uk

Next month in C&M: • Healthcare & Hospital Hygiene • Steam Cleaning • Computer Software & Systems

• Golden Service Awards update • Industry News • New Product and Contract information

“Our Slipstream pressure washer range is another superb example of our continuing efforts to provide our customers with the most practical, powerful and effectual choice of equipment, from the smaller but extremely effective Pro 12, the best selling and enormously popular Pro 20, to the colossal Pro 30.”

taking into consideration the feedback and requirements of our customers.”

The company has recently expanded the Slipstream range by introducing the 18 litres per minute GX 390 Honda powered Pro 20X. The Pro 20X package, together with the Spinaclean 22 inch surface cleaner and variable lance, offers good value for money.

The spokesperson continued: “We are extremely pleased to say that the Spinaclean ethos is to provide ongoing support and advice to all our customers, which currently includes sole traders, maintenance businesses including roofing and drainage companies, housing associations, county and borough councils, private estates, universities, schools and colleges, airports, and other national institutions. Spinaclean continues to evolve, working closely with other market leaders, taking the opportunity to develop, research, trial, and test new innovative products and technology.” www.spinaclean.com Greyland’s Graffiti Remover might be an effective alternative. This 750ml trigger spray is a blend of low toxic solvents that will remove a wide range of paints and inks. Spray on, leave for a few minutes, wipe off. Repeat as necessary.

Heavy duty liquid graffiti removers, more powerful than aerosolised versions, are also available - the five litre Activator and Delta Activator in a one litre bottle.

Should a company vehicle have been attacked, Greyland’s five litre concentrated Traffic Film Remover should do the job, getting rid of traffic film at the same time! www.greyland.co.uk

Wipe away solution to unsightly graffiti EcoTech (Europe) Ltd is one of Europe’s largest manufacturers of cleaning solutions, including cleaning cloths, impregnated wipes and trigger spray chemicals. Its range has been built up over many years to ensure that its customers have a range of cleaning products available to them that meet with the high standards expected in today’s market.

New to the range are EcoTech Paint and Graffiti Removal Wipes.

These represent effective wipes for the removal of paint overspray, permanent marker, ink, and general graffiti from nonporous surfaces including polycarbonates. There are 150 wipes per bucket, each offering a sheet size of 30 x 25cm.

Each case order receives a free pack of 40 wipes Industrial Hand Wipes - please use code CMWIPES16 when ordering. www.ecotech-europe.com

Unwanted graffiti ‘a thing of the past’ Aqua Fend, the all-in-one invisible protection from exterior cleaning expert, Thomann-Hanry, has launched new Aqua Fend Liquid Glass - a powerful anti-graffiti solution that protects surfaces susceptible to unwanted graffiti.

Creating an ultra-thin transparent and shine free protective layer just 100nm thick - a nm being 80,000 times thinner than a human hair - new Aqua Fend LG prevents unwanted pigments penetrating its coating. Graffiti and other contaminants can be removed simply with water or, if necessary, a mild detergent. Based on Nano technology, Aqua Fend LG is pure glass broken down to a molecular level and suspended in a liquid which evenly separates the molecules and ensures complete and overlapping coverage. www.aquafend.co.uk www.cleaninghub.net l SEPTEMBER 2016 l C&M l 25

Steam Cleaning

Full steam ahead Thomas Stuecken, chairman of OspreyDeepclean, reports.

The cleaning industry can generally be divided by healthcare, education, commercial/FM, specialist cleaning (such as street cleaning and gum removal), and industrial cleaning. For those working in these sectors, the advantages of using dry steam technology are no secret. Dry steam cleans and sanitises to provide a deep down, hygienic clean with minimal effort. No chemicals are required, minimal consumables are needed, it can be used on more or less any surface, and - of course - it’s environmentally friendly. Additionally, OspreyDeepclean’s recent launch of the world’s first battery powered dry steam units as part of its GumBusters range adds to convenience and practicality.

With all of these benefits and more, the dry steam cleaning market is evolving at a record speed. Google ‘steam cleaning’ and, for the domestic market, you’ll find a multitude of different companies selling dry steam units. Turn on your television and you’ll be bombarded with adverts for hand held dry steam units for use around the home by commercial manufacturers trying to break into this sector. People don’t just iron their clothes any more, they use a steam generator. Why simply clean your windows when you can steam clean them?

Don’t just use anti-bacterial wipes on your surfaces, deep clean them with steam.

But how do you, the consumer, know that you are getting the right machine for the job? And this is the issue across all of the cleaning sectors, not just the domestic market. There is no ‘one machine fits all’ when it comes to dry steam cleaning.

There’s steam only, there’s steam and vacuum, there’s steam and chemical - and there is even steam, vacuum and chemical.

How do you know what you need? Some companies sell one machine under the guise that it is suitable for every cleaning task. Other companies, such as OspreyDeepclean - the original dry steam supplier and with over 16 years’ industry experience - know that the most important advantage to using dry steam is having the right technology for the task in hand and the same is true no matter which cleaning sector you work in.

Earlier this year in Cheltenham (where OspreyDeepclean is based) puzzled locals took to social media to discuss mysterious, huge ‘snail trails’ that had suddenly appeared etched into town centre pavements.

In fact, the trails were caused by high-pressure washers being used to blast discarded chewing gum off the pavements. The resulting unsightly trails now simply serve to illustrate just how dirty the remainder of the pavement is and is a reminder of the huge amount of water needed for the highpressure approach to cleaning - which is both costly and environmentally wasteful.

At one time, blasting surfaces with highpressure water was a mainstream method of cleaning. Nowadays, it is the perfect example of how the dry steam market progressed to meet today’s needs. Being more environmentally friendly is one of the current buzz phrases that companies like to use and those in the dry steam industry are some of the few who can say their products 26 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

The GumBuster: before and after use.

truly meet this aim. The use of dry steam for busting gum uses less water, leaves no unsightly residues and is generally a much more fit for purpose method of removing discarded gum deposits.

Going one step further in the constant quest for innovative technology to achieve even better results saw OspreyDeepclean introduce the world’s first battery powered dry steam unit - the GB1. The GB1 busts gum one deposit at a time and costs as little as £2.50 per hour to operate, including

consumables. Acting on the demands of the industry, the next logical step was cable-free and generator-free steam production. The GB1 operates for up to six hours on a single battery charge and its silent operation means it can be used in populated areas with minimal disruption.

The technology has been so successful that we have already introduced a smaller version of the battery technology - the GB Compact.

Battery technology for removing chewing gum could be just the tip of the iceberg for the cleaning industry. It has the potential to re-write the cleaning rules and completely change the current state of the cleaning industry. There is the potential that cleaners will no longer have to work antisocial hours because there is no need for heavy, cumbersome machines with trailing cables.

Daytime cleaning could actually become a mainstream approach. Simplistic controls, cordless and virtually silent, battery powered steam units could be coming to a workplace near you.

Dry steam really can be used to clean virtually anything and OspreyDeepclean has always firmly advocated that it is the ideal modern tool for old fashioned deep cleaning practices. Discarded gum and graffiti are probably always going to be an anti-social issue yet we can be confident that with the evolution of innovative technology such as the GB1 - we can keep instilling the positive ‘see it clean, keep it clean’ mantra to minimise any negative impacts on our world. www.ospreydc.com

Advancing and enhancing the cleaning process Diversey Care offers five steam cleaning machines in conjunction with specialist manufacturer, Matrix Cleaning Systems, to provide healthcare, food service and building care customers enhanced cleaning, hygiene and infection prevention capabilities in demanding environments. The machines are available exclusively in the UK and Ireland and are offered by Diversey Care alongside its range of Taski floorcare equipment.

“Steam is highly effective when cleaning many different hard and porous surfaces and is ideal for periodic and deep cleaning where users want to refurbish and transform the appearance of their facilities,” said Lawrence Osborne, Taski’s marketing lead for Diversey Care in the UK and Ireland. “Teaming up with Matrix means we can offer class-leading equipment to complement the unrivalled capabilities of our Taski floorcare range and support our customers with a total solution from a single source.”

The range comprises five compact and lightweight models offering different capabilities to meet demand in a variety of applications. The two simplest machines are steam-only with a choice of models delivering 4.5 (Model SO4) or 8 (SO8) bar pressure. One of the mid-range machines (SD4) incorporates a chemical delivery system to accelerate the removal of ground-in grease and grime. This model can be used with routine and problem-solver products from the Diversey Care range including formulations to remove chewing gum and mould from tile grout.

The other mid-range machine (SV4) incorporates a vacuum pick-up that removes condensate and debris to leave the working area clean and dry. Its 12 litre collection tank can double-up as a wet pick up during emergencies to maximise the machine’s utility and save storage space by avoiding the need for additional equipment. The top-ofContinued on Page 28.

Building exteriors kept clean with steam Doff steam cleaning is one of the safest ways to clean any substrate without causing damage to the surface being cleaned. Purple Rhino can Doff steam clean your building or other surfaces wherever you are in the UK. Its Doff access platform has been adapted to ensure it can carry out safe, high level steam cleaning on any building.

Stone Doff steam cleaning should be undertaken by experienced exterior building cleaning companies who understand safe working practices. Different types of stone require different levels of expertise, and the company trains its operators in how to clean hard and soft stone. Purple Rhino is accredited to ISO9001 A company spokesperson said: “We strive to be the very best Doff steam cleaning company in the UK. Each of our vans is kitted out with the latest equipment to enable us to Doff steam clean stone and brick quickly and easily. Our employees have CSCS, IPAF, PASMA, and WAHR safety training to ensure all Doff steam cleaning works are carried out efficiently and safely.”

Brick Doff steam cleaning equipment has been around for a number of years. Doff is a portable, super heated steam cleaning machine and operators must be trained by Stonehealth. These machines are not available to hire as they are extremely difficult to operate and maintain correctly.

Purple Rhino can remove all types of organic and man made stains using a Doff machine, and offers the following services: Stone steam cleaning; Steam render cleaning; Brick steam cleaning; Concrete steam cleaning; Metal steam cleaning; and Paint removal from all types of exterior surfaces.

The benefits of using super-heated steam on buildings include the fact that no harsh pressure is used to clean the substrate and therefore no damage can occur. The Doff steam cleaner is, according to Purple Rhino, the only machine English Heritage approves for use on its buildings. www.purple-rhino.co.uk

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Contracts

London hotel commissions Scaling new heights new on-premise laundry with Hub support Hilton London Kensington is the latest Hilton Hotel in the UK to have an on-premise laundry installed by Girbau.

The hotel has over 600 rooms and its facilities include 11 function rooms, a gym, and a sauna. Previously its laundry processed bath robes, face cloths, blankets, and general housekeeping items, while bed linen and towels were processed off-site. A key objective of the new laundry was to enable the hotel to add the processing of a daily average of 1200 kg of towels.

At the outset of the project Girbau UK visited the hotel to undertake a comprehensive study of the existing laundry. From this Girbau’s laundry consultant was able to recommend the mix of machines required to maximise operational efficiency and flexibility.

Girbau also offered advice on the required staffing levels for operating the expanded laundry.

“It has been a pleasure to work with Hilton Supply Management and Hilton London Kensington to plan, equip, and commission the new laundry,” said Stephen

The machines on-site at the Hilton London Kensington.

Hodgkins, national business development manager at Girbau UK. “With more than 55 years’ experience in helping customers to install and operate laundries, Girbau is well equipped to offer the long-term partnership approach that Hilton Worldwide are looking for. It is very much the Girbau way.”

The new laundry features two 57kg capacity Girbau HS-6057 washers, one HS6023 washer, and one HS6017 machine. For drying it

has two Pro Series II GU170, 77kg capacity dryers, one ED460 23kg capacity EcoDryer, and one ED340 17kg capacity EcoDryer, all gas-fired. As well as increasing capacity, the new equipment is expected to be more efficient in the use of energy, water, and chemicals. With a mix of smaller and larger machines, the hotel has the flexibility to process a wide range of items in varying quantities as well as the ability to launder guests’ items, as required.

Girbau UK’s drawing office produced a detailed installation layout utilising the available space in the laundry, accommodating all the new equipment and ensuring an ergonomic, productive, and hygienic workflow. Its factory-trained engineers installed and commissioned all the equipment and the hotel’s staff were given comprehensive hands-on training on its use. Girbau’s factory-trained engineers are on call for rapid response service support, if required by the hotel. www.girbau.co.uk

Five year Parliament contract awarded Following a three year working relationship, the Houses of Parliament (HOP) has renewed its contract with Servest Group. From September 2016, the facilities management provider will be working with the HOP for the next five years, with a possible two-year extension. More than 180 members of the Servest team will provide cleaning services across 13 core buildings across the Parliamentary Estate, including the Grade I listed Palace of Westminster.

Rob Legge, Servest’s CEO UK and Europe, said: “We are delighted to be extending our working relationship with the Houses of Parliament for the next five years and continue to deliver a mutually beneficial partnership with them.” www.servest.com

Advancing and enhancing the cleaning process Continued from Page 26. the-range SDV8 model combines high pressure steam, detergent and vacuum functions in a single unit and is ideal for the toughest and most demanding applications.

The machines are designed for simple and easy use and manufactured in the UK by steam cleaning specialist Matrix Cleaning Systems. The operator simply fills the machine, plugs it into a convenient power socket and waits just a few minutes for the water to heat up. A continuous water fill feature allows the machine to be topped up at any time. This promotes safety for the operator and reduces the time spent waiting for steam so that more time is spent on productive working. Generous cable and hose lengths ensure operators can easily access difficult areas to optimise the use of the comprehensive accessory set supplied with each machine.

The use of high quality materials and robust construction promotes machine durability for life-long reliability. The models are Diversey-branded and exclusively finished in the same distinctive orange colour as the company’s Taski machines.

Steam is proven to work across numerous applications but is especially suitable for healthcare, hospitality, food service, and building service contractors. It is ideal for intricate and detailed surfaces such as edges, vertical surfaces and grouting in tiled areas that are difficult to clean with other tools and larger equipment. It is also suitable for many porous materials, such as bedding and upholstery, where it not only cleans and refreshes but will also kill bacteria and micro-organisms including dust mites. The minimal residue left behind after steam cleaning can be removed using microfibre or a vacuum cleaner. In this way the bacteria will not be able to duplicate and the surface will be instantly and hygienically clean. www.diversey.com 28 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

Abseil window cleaning specialists HCS Cleaning Services has more than doubled turnover after securing lucrative new commercial contracts with support from Business Growth Hub. Founded over 50 years ago, HCS Cleaning Services provides cleaning services to the commercial and corporate sectors.

The Bolton-based business uses specialist techniques such as abseiling and cradles to clean a wide-range of buildings including sports stadia, hotels, and high-rise office blocks.

After Josh Hulstone, account director at HCS Cleaning Services, made contact with the Business Growth Hub, adviser Jonathan Crabtree identified master classes for the firm to attend and linked the business to a network of key contacts and a purchasing consortium. Additionally, digital growth adviser Doug Tracey worked with the team to improve the business’s digital marketing strategy and, as a result, the company’s website moved from page six to page one of Google search results.

Since working with Business Growth Hub, part of Manchester Growth Company, HCS Cleaning Services has received an influx of commercial and corporate contract offers. The firm has secured ongoing work with the NHS and Premier Inn, in addition to two high profile city centre developments: No.1 Deansgate, the luxury apartment development, and XYZ Building, which is set to house multi-million pound organisations and become one of Spinningfield’s landmark structures.

The firm also forecasts further growth, with turnover set to rise up to 90% in the next 12 months. HCS Cleaning Services will continue to work with Business Growth Hub’s access to finance team to provide funding for new equipment, vehicles, and the recruitment of specialist abseil cleaning staff to achieve sustainable business growth.

Scott Horan, operations director at HCS Cleaning Services, said: “As a result of the Hub’s practical advice and sound knowledge, we now operate under a robust marketing strategy and boosted digital presence, which has allowed us to grow sustainably and create and secure employment. We have gained a lot from this experience, especially in terms of engaging and developing our clientele online, and we have secured excellent contracts and drastically improved turnover as a result. We now have a solid platform from which to excel, and I look forward to adding to our diverse mix of clients, taking on more staff, and introducing new services with the Hub’s continued support so that we can tackle increasingly demanding projects.”

Jonathan Crabtree, growth advisor at Business Growth Hub, said: “HCS’s flexibility of services and ability to take on large projects through its skilled workforce of trained abseilers gives the business an excellent base to expand in this niche sector.

Working with the team to support the growth plan, from the initial diagnostic review through to identifying routes to market and delivery, has given HCS the tools to make sure more businesses, developers, and individuals are aware of their services. I’m delighted to see the vast increase in turnover already thanks to the new contracts and significantly improved Google ranking. The business’s forecasted returns are even more impressive, and I look forward to seeing what the team can do with the momentum they’ve worked so tirelessly to generate.” www.businessgrowthhub.com

Security team scores a hat trick TC Security Services, part of TC Facilities Management (TCFM), has been awarded a hat trick of contracts in the Home Counties and East Anglia. The contracts all commenced on 1 July and sees the provision of security services to a range of commercial offices and a purpose built production facility, totalling almost 400,000 sq ft, over the three sites.

The contracts were awarded as a result of demonstrating an excellent

quality of service at similar sites in Maidenhead and Hertfordshire. The two office sites - ‘CBXII’ in Milton Keynes and ‘Westside’ in Hemel Hempstead - are both impressive buildings. TC Security Services will be providing teams of security officers to provide 24-hour protection to keep staff, tenants, and assets safe and secure. At the third contract at Direct Table Foods in Suffolk TC Security Services will provide 24-hour protection. www.tcfm.co.uk

Drivematic Delight With the low noise emissions of 59 dB(A) and the easy cleaning of the water tanks, the Drivematic Delight impresses cleaning staff in all cleaning environments.

Thanks to its extremely small turning circle of 1.65m, this compact machine is suitable for both large and narrow areas.

The Delight’s ability to travel gradients of up to 12%, quick fill, optional dilution system and the automatic pad change further enhances the ease in which this machine can be used.

For more information: tel +44 (0)1772 734932 or e-mail enquiries@jigsawcleaningsystems.co.uk www.jigsawcleaningsystems.co.uk

In the next issue • Healthcare & Hospital Hygiene update • Computer Software • Steam Cleaning EDITORIAL Neil Nixon • Editor T: +44 (0) 7957 713316 • neilnixon@quartzltd.com SALES Vanessa VanSanten - Smith • Sales Manager T: + 44 (0) 1737 855041 • vanessamartinet@quartzltd.com Jamie Anderson • Regional Sales Manager T: +44 (0) 1737 855086 • jamieanderson@quartzltd.com

Find us online at: www.cleaninghub.net

New Products

Reinventing the toilet roll – Jangro Group expands and giving it a flushable core supplier network Tork manufacturer SCA believes itself to be the only hygiene tissue manufacturer to have come up with a toilet roll with a flushable core.

The Aqua Tube has been designed to be flushed away with just one flush.

“This new product will revolutionise toilet rolls as we know them,” said SCA’s senior product manager, Stephen Wright. “Most of the toilet paper we use today is on a roll - whether a conventional toilet roll, a jumbo roll, a mini-jumbo, or a twin roll.

But the cores have always been a problem as they need to be collected and discarded after the roll has been used up - and this adds to the maintenance burden of the cleaner. And if the cores are inadvertently thrown down the toilet, they are likely to block the system.”

The Aqua Tube is made from the same material as the toilet paper itself which means it dissolves easily in water. The technology used to make the cores was recently put to the test in a series of trials which involved attempting to flush more than 10,000 tubes. Aqua Tubes were successfully flushed away without the need for any additional water.

“The Aqua Tube is a highly sustainable solution because it will help companies to reduce their waste and recycling burden,” said Wright.

“This is a true innovation -

SCA believes itself to be the only hygiene tissue manufacturer to have come up with a toilet roll with a flushable core. and one that we are confident will be extremely well received by customers.”

The Aqua Tube core is a feature of SCA’s new threeply Tork Extra Soft Toilet Rolls. These high quality conventional toilet rolls have a soft, embossed surface and a high level of brightness. The visually appealing rolls are particularly suitable for use in smart, low-use washrooms where sustain-

ability is also important. Tork also offers coreless toilet rolls in both single and twin roll systems. The Tork Coreless Mid-size Dispenser houses a single roll and is suited for areas with a low to medium capacity span, while the Tork Twin Coreless Midsize Toilet Roll Dispenser contains two rolls to ensure a continuous toilet tissue supply. www.tork.co.uk

Battery powered floor cleaning machine launched Rotowash has launched a 30cm battery powered floor cleaning machine that cleans both carpets and hard floors. The company claims that it uses 90% less water and chemicals than some alternative machines, and comes complete with a three year warranty.

Direct national sales and service coverage, together with free operator training throughout the life of the machine, complete the package. www.rotowash.com

The benefits of product training Continued from Page 22.

Training also covers regulations. In food service, for example, this includes industry-wide issues such as COSSH or CLP as well as food safety training. Relating this training back to particular products makes it relevant.

Online and remote learning is inevitably growing. Diversey Care offers a complete set of web-based programmes covering general themes, industry sector issues and specific products. These programmes can be used to complement and supplement onsite training as well as provide operatives with new knowledge and insight quickly rather than waiting for scheduled events. Registered users can access these programmes from any location using a range of devices to work interactively and at their own speed. The system provides feedback and records progress so that managers can monitor their team’s performance. Users can also access documentation including safety data sheets, product information sheets, user guides, and wall-charts.

Training is sometimes overlooked during purchasing. Diversey Care invests significant resources into developing innovative products that make cleaning simpler, safer and more efficient. Multipurpose formulations, for example, can be used for two or more tasks to remove supply chain burdens while simplifying implementation, training and documentation requirements. Similarly, products with lower classifications than alternatives with otherwise similar performance help customers achieve similar benefits.

Finally, training and education should never be seen as a one-off task. Business requirements and regulatory obligations can change which can lead to the need for new tasks. Suppliers might offer innovative products that require some transition. In each case, supplementary training offered onsite or online can help the organisation meet its objectives and maintain efficiency. www.diversey.com 30 l C&M l SEPTEMBER 2016 l www.cleaninghub.net

Jangro has welcomed Cumbrian based Thomas Graham & Sons Ltd as a new member. The company has joined the Jangro Group following a rigorous membership application process and will cover customers in the Carlisle region.

Established by managing director, Roger Smith’s greatgreat-grandfather in 1892, the steel stockholder and industrial supplier now has over 160 employees working across three depots, as well as its head office based in Carlisle. Thomas Graham & Sons Ltd has also recently acquired existing Jangro member, Hygiene Cleaning Supplies in Morecambe.

Joanne Gilliard, operations director at Jangro, said: “We are delighted to welcome Thomas Graham & Sons to the Jangro Group as a new member. We have such a strong network of suppliers up and down the country and now, with the addition of Thomas Graham & Sons, the network is strengthened and puts Jangro on the map in Carlisle.

We are very much looking forward to working with the team at Thomas Graham & Sons as they promote our fantastic range of products.”

Roger Smith, managing director at the company, said: “We are very excited to cover the Carlisle region for the Jangro Group. Its product range is fantastic and something I’m sure our customers are going to love. I am also very much looking forward to working with the team at Hygiene Cleaning Supplies as we grow the businesses alongside one another before combining them later this year.” www.jangro.net

New website for UTC Following the acquisition of UTC by the Robert Scott Group of companies in July last year the two companies have been working closely together to increase both the range of products and their distribution efficiency.

This has involved the reorganisation of the stock, distribution and finance departments of the company and has resulted in UTC stock now being stored and distributed from Robert Scott’s new Crown warehouse operation in Rochdale. The finance department is now housed in the company’s headquarters in Greenfield and UTC’s Horsham office is now concentrating on the taking of orders and sales and working closely with the Scott’s sales team in opening new market opportunities, particularly in the hotel and catering sectors.

A new website - www.u-t-c.co.uk - has also been developed which, together with a new brochure, carry the group’s new look corporate style. Through the use of clear large scale product photography, both the new website and brochure reflect the company’s wide range of kitchen and table linens, oven and grill cloths, and cabinet roller towels - simple and easy to use with full product descriptions given to each sector.

Alastair Scott, director, Robert Scott & Sons, said: “The acquisition of UTC has been an exciting development for the group as both companies have longstanding reputations for quality and service standards - the recent reorganisation of the stock and distribution process means that the UTC team in Horsham can now share the same service quality as the rest of the group and concentrate on the development of new market sectors.” www.robert-scott.co.uk

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New Products

A new approach to sustainable floorcare Traffik UK Ltd has been established for over 26 years and works in partnership with the FM sector, flooring manufacturers and distributors providing a range of flooring solutions for all types of hard and soft floor surfaces.

Renowned for the use of technology, Traffik’s primary aim is to ensure that its clients receive the best and latest industry innovation and the introduction of WearMax is another example.

WearMax is claimed to be the first high-tech floor seal to incorporate ceramic components and has been revolutionising the renovation and value-retention of flooring throughout Europe and the USA, where it was first developed 15 years ago.

Howard O’Brien, managing director of Traffik UK, said: “The benefits of the WearMax ceramic floor seal system are broad and the opportunities endless. Whether installing a new floor and looking to protect it for longevity and easy maintenance, looking to extend the life of an existing floor, or looking to enhance a tired floor coming to the end of its lifecycle, WearMax is the answer. Most importantly the system comes with a 5-10 year warranty - a first for hard floor sealants in the UK.”

The principal benefits of the WearMax system: • Longer life floors, reduced maintenance costs, cleaner and safer flooring.

• A 5-10 year warranty. (Five years in a commercial environment and 10 years in the healthcare sector). There are examples of WearMax being down on the surface of flooring for 15 years.

• Surfaces are easy to maintain, offering the opportunity to reduce cleaning and maintenance costs.

• The floor surface is hermetically sealed, edge to edge, which reduces areas for dirt to collect in and reduces issues related to odours, especially in toilet areas.

• The surface is resistant to chemicals.

• WearMax also offers the option to encapsulate safety signage, lines etc that will last the lifetime of the coating without lifting.

• No more strip and seal and the associated labour costs and chemical usage, and it removes the need to replace flooring and the resultant landfill and environmental issues.

• Highly resistant to wear, slip resistant and conductive.

• Can be used on plastic, linoleum, synthetic rubber, designer floor coverings, wood and parquet flooring, and sports hall coverings.

• Available in a range of RAL colours allowing individual choice and can include coloured chips or individual designs as required.

• Anti-Slip - WearMax includes an anti-slip surface to 40+ Pendulum values (BS7976) - including a five year warranty.

• An anti-static solution to DIN EN 61340-5-1.

• Tested and certified by leading European institutes.

Howard O’Brien continued: “The addition of the Wear-

Max ceramic system to our portfolio of products and services, we believe, sets us apart from our competitors with a product that is not only proven to make floors last longer but is backed by a warranty guarantee that enables facilities managers and flooring manufacturers to effectively plan lifecycle flooring costs, offering protection for new floor surfaces, extending the life of ‘mid-cycle’ floor surfaces, and as an alternative to replacement. WearMax now gives us a unique approach to the care and maintenance of all types of flooring which enables us to prepare clients for any problems which lie ahead - even before flooring has been planned and laid. Our extensive range of machines and services will not only restore existing problem flooring but help you to avoid having to restore surfaces in the first place through a carefully planned and strategically implemented programme which covers choosing the right flooring in the first instant through to a care and maintenance regime that ensures this valuable asset remains looking it’s best.” www.traffik.uk.com

Dispensers help prevent spread of germs and promote branding Deb offers bespoke hand hygiene solutions that combine the vital need to prevent the spread of harmful germs with innovative branding and design opportunities. Deb provides customised washroom dispensers, whereby customers can choose colour, images and wording.

“Our bespoke washroom dispensers not only provide the highest hygiene levels for our customers, but it also means that we are able to match the design of the dispenser to fit each business’s exact brand requirements,” said Paul Jakeway, marketing director at Deb.

Deb’s in-house design team will work with customers to create a dispenser that reflects a company’s brand identity. The dispenser also has a large surface area for the printed designs, allowing the choice of imagery or wording to create the greatest impact.

Bespoke dispensers allow customers to create washroom environments that provide the highest standards of hand hygiene - while looking aesthetically pleasant at the same time, with great opportunities for a company to promote a cohesive brand identity. They are likely to make washroom users more

inclined to wash their hands with soap and use protective and restorative skin creams, encouraging better hand hygiene compliance and improving employee skin health. This is Deb’s main objective.

“With the design capabili-

ties available at Deb, companies can think outside of the box, and replace tired and old-fashioned dispensers with Deb’s brandmatching options,” said Paul Jakeway.

Deb’s bespoke dispensers also use BioCote’s antimicrobial technology, which has been proven to achieve up to a 99.99% reduction in bacteria, mould and fungi over a 24 hour period. The presence of BioCote’s logo on Deb’s dispensers reassures employees and customers that excellence in hand hygiene procedures is of paramount importance. www.debgroup.com

Published by Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey, RH1 1QX Tel: 01737 855086 www.cleaninghub.net

Editor Neil Nixon neilnixon@quartzltd.com Tel: 07957 713316 Sales Manager Vanessa Van Santen-Smith vanessavss@quartzltd.com Tel: 01737 855041 Sales Executive Jamie Anderson jamieanderson@quartzltd.com Tel: 01737 855086 Production Manager Carol Baird carolbaird@quartzltd.com Tel: 01923 437619 Managing Director Steve Diprose CEO Paul Michael Paid Subscriptions Elizabeth Barford subscriptions@quartzltd.com Tel: 01737 855028 Circulation Enquiries Circdata quartzmedia@circdata.com Tel: 01635 879303 Annual Subscriptions 12 copies per year UK: 1 yr: £122 2 yrs: £220 Rest of the world 1 yr: £170 2 yrs: £306 C&M is free for qualified readers in the UK .

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Printed by Pensord Press Ltd. www.cleaninghub.net l SEPTEMBER 2016 l C&M l 33

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