Cleaning & Maintenance January 2017

INSIDE THIS ISSUE:

CARPET CARE

FLOORCARE

BCC COMMENT

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JANUARY 2017

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INDUSTRY NEWS

03 Industry News 08 BICSc Comment 08 People 09 Clear Impressions

By Grundon.

10 Contracts 12 BCC Comment 16 Feature Carpet & Floor Care.

28 Special Report Is borrowing money a good idea?

29 New Products

Top tech trends for FM in 2017 Report predicts the future for the FM sector The tech revolution across all industries continues at a rapid pace and 2017 will see more innovation than ever before, according to a report

by Service Works Group (SWG). The FM industry is modernising and technology will drive the change. There will be more connection, more automation, and more significant impact in business and investment than ever before, and the revolution has just begun. SWG takes a look at what technology developments facilities managers can expect to plan for in 2017 and beyond.

• The Internet of Things (IoT): The Internet of Things is just at the beginning of its lifecycle, connecting data, objects, processes, and people. As we embrace the consumer market of smart devices linked together on a single network, it will soon become the new normal in the workplace as our buildings and work environments become smarter, constantly adapting to employees’ needs. We are seeing major developments with LiFi, providing super-fast wireless network connectivity through

LED lighting. LiFi, or Light The FM Fidelity, provides the opindustry is portunity to incorporate modernising and devices with LiFi capability into a large technology will drive the number of LED envichange. There will be more ronments and appliconnection, more automation, cations in commercial, indusand more significant impact trial and government in business and investment facilities. LiFi can be than ever before, and the incorporated into exrevolution has isting lighting systems, expanding network coverjust begun. age, complimenting WiFi access (or in some cases making WiFi access points mobile as we know it. CEOs redundant), minimising inhave often talked about frastructure commitment, running their entire business lowering the associated capfrom a smartphone, and faital expense and ongoing opcilities managers will soon erating costs, and reducing be able to work with a level emissions and waste. of mobility that means a • Mobility on the increase: more effective and efficient You could argue this trend is way of managing work on not new, but it won’t be the move. Whatever your de-

vice of choice, managing assets, collaboration with coworkers or customers and managing workforce allocation becomes accessible anywhere, any time.

• The rise of ruggedised devices: There will be greater adoption of new mobile hardware technology, the ‘ruggedised device’, where we see the utilisation of new mobile device attachments such as thermal imaging cameras and tracking devices. It is no longer acceptable to operate without connectivity, even managing facilities in remote places such as on an oil rig or underground. Developments in battery power also continue to move quickly, enabling more reliable on the go Continued on Page 4.

Full Preview in the February 2017 Issue

Cleaning Show 2017 14-16 March 2017 www.cleaningshow.co.uk

www.cleaningmag.com l JANUARY 2017 l 3

INDUSTRY NEWS

Airport scoops top LOY award Gatwick Airport, the world’s busiest single runway airport, was awarded the Overall Tork Loo of the Year Award trophy at the Loo of the Year Awards annual presentation event in December. This is the first time in the award programme’s 29 year history that an airport has achieved this top award and was in recognition of Gatwick being awarded platinum awards for every one of its 13 entries. Gatwick was also awarded the UK and Ireland market sector award for transport.

The award programme’s managing director, Mike Bone, said: “Gatwick Airport first entered the Loo of the Year Awards in 2015 with two entries in the South Terminal and won the national category award for England in the airports category and the UK and Ireland market sector award for transport. All

ICE acquires CES

its 2016 entries were exceptionally clean and well maintained. Gatwick works closely with its cleaning contractor ISS to ensure that the highest toilet cleaning standards are maintained despite coping with the needs of more than 40 million passengers each year.”

Baba Sechan, an employee

of Birmingham’s We Clean, became the first person to be awarded the Attendant of the Year Award’s Individual Attendant trophy for the second time. Sechan was previously presented with this award in the 2015 programme. JD Wetherspoon was presented with the inhouse cleaning team trophy

ICE has acquired 100% of the shares of Cleaning Equipment Supplies Ltd (CES), a company based in Cwmbran, South Wales.

"This is a very exciting and strategic acquisition for the ICE business,” said Mark Bresnihan, CEO of ICE Ltd. “We have been in discussion with CES for some time, to learn about how this opportunity could benefit both organisations and its customers. We feel really positive about the CES business, its people and what it can bring to the ICE group. Our market is evolving and changing, and we are keen to gain strength, depth

and City Facility Management, which cleans Asda Stores, was presented with the external contractor team trophy.

Other major UK and Ireland trophy winners included Asda, Bluewater Shopping Centre, Buttercrane Shopping Centre Newry, Heathrow Airport, intu, Mid

and East Antrim Borough Council, Oxford City Council, and Richmond Royal Park.

The winners were selected from entries in 60 entry categories across all market sectors.

Nearly 400 guests from throughout the UK, including representatives from leading cleaning and FM companies, attended the awards presentation event at St Johns Hotel in Solihull. The 2016 awards were run in association with headline sponsor Tork, and associate sponsors Clos-o-Mat and Dolphin Solutions. Danfo, Evolve Security and Willings Services also supported the awards.

The Loo of the Year Awards celebrates its 30-year anniversary in 2017 and the awards event will be held on Friday 8 December 2017.

Full details of the 2016 Awards results are available: www.loo.co.uk

and coverage within the UK through many areas - one being acquisitions. We hope that what we have achieved with Cleaning Equipment Supplies in completing this deal will form a blue print for future development and acquisition/joint venture opportunities.”

Sean Edwards, former partner and one of the founders of CES, will stay with the organisation and assume the responsibility of business director for the CES division. He also joins the ICE senior management team with immediate effect. www.ice-clean.com

Top tech trends for FM in 2017: Report predicts the future for the FM sector Continued from Page 3. access to all the services that an FM can use at the desk.

• Standardised operational data: 2017 will yield even more integration of CAFM and other systems within a building. Effective management of the facilities life cycle is often cited as an enterprise’s second largest expense, and system integration will allow better access to information, with intelligent workflows automating processes for high efficiency. We expect data across all applications to be standardised, driving the market forward in areas such as automated guided vehicles, increasing productivity and work place safety.

• Powering up to BIM Level 3: While BIM Level 2 is far from maturity and foundations are still being put in place, the results are promising and we look ahead to what BIM Level 3

will bring. Understanding, evaluating and contributing to the next digital standard for the construction sector will be key. Level 3, or ‘Open BIM’ is a fully collaborative model, allowing more complex and extensive data to be used and shared. In addition, the data could also be used in a wider sense to provide asset information for ‘smart cities’ or ‘smart grids.’

• Wearable technology for tomorrow: Wearable technology has entered our consciousness mainly through the fitness industry but will soon play a part within FM. Wearables hold full potential to improve workplace safety, security access, collaboration, and also support data collection in different physical work environments. A challenge for the FM with the wearable environment will be to ensure it doesn’t cross any personal boundaries but makes the most of the overall work experience and helps drive efficiencies.

4 l JANUARY 2017 l www.cleaningmag.com

• Location, location, location: Location-based services (LBS) is part of the mobile evolution. In retail it has changed customer services beyond all recognition - in FM it’s set to do the same.

For example, for the FM that manages multiple sites, an app could be used that delivers up-to-date inventory of supplies at multiple sites. When a mobile phone enters the site boundaries, the app would pull up a list of available materials, flag supplies that are not sufficient to meet immediate needs for the users of that building and facilitate ordering.

• Big data gets bigger: Big data will soon become a necessary asset for companies in the FM sector, as it turns data into insight. Big data is used on a daily basis to make predictions about customers who may not even be aware this is happening.

Two big users of this are Amazon, which predicts item purchase based on shopping

habits, and Netflix which makes suggestions of what to watch next. These principles can be applied to FM imagine a future where energy consumption in a hospital or business premises is predicted and managed according to the weather or a day of the week or time of day. Individual employee daily facilities usage profiles could also be created to help model and employ your most effective workspace.

• Civic FM: 2017 will see increased access to end user map based services such as ‘Fix my street’, a communityled extension of self-service FM. Applications developed by groups such as mysociety will grow to include logging issues, notifying relevant parties to enable scheduling of remedial services and will become part of a daily occurrence for the general public.

Users can track the progress of reported incidents, driving a community empowerment explosion.

• Conversational systems:

Just as we are becoming more familiar with robotic receptionists, we’re seeing the technology develop where the user and the machine interact using spoken or written natural language. As with consumer conversational technology from major providers such as Apple (Siri) and Google (Google Now), the world of FM could one day in the future deliver an increasingly intelligent contextual experience. The interaction may be a simple request or question such as ‘stop’ or ‘can you open the door please?’ with a simple result or answer. However, the interaction can also become complex such as collecting workplace data from a large number of employees, resulting in highly detailed sets of results for the creation of new and improved workplace plans or a printed 3D structure driving facilities decisions. www.swg.com

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INDUSTRY NEWS

70 years of the FWC In almost any business or industry, a collective body of professionals will virtually always be more powerful than an individual person or company. This is especially true when the body is recognised by the government as an authority. Such organisations can do many things such as influencing regulations, advancing the interests of members, creating new operating methods to enhance profit and safety, and other activities. An industry body provides credibility, expertise, influence, and access. The window cleaning industry is no exception.

With its 70-year anniversary, the Federation of Window Cleaners has a long and distinguished history dating back to 1947 when it was originally formed as the Na-

tional Federation of Master Window Cleaners by former army officer, Albert Townsend. He saw the need to establish an authoritative organisation that would represent the window cleaning industry and its members, and from this grew the present day federation with its revamped corporate image to reflect industry changes whilst still retaining the founder’s original rationale.

With the past 70 years’ experience in mind, the FWC is dedicated to developing best practices in the cleaning industry.

In 2008, in conjunction with IOSH, FWC launched a newly accredited one-day health and safety course covering the use of waterfed poles and portable ladders. In 2009 the FWC launched its safety training DVD - Safe use of portable ladders and waterfed poles - which shows the importance of a thorough inspection of the site and of the equipment. In March 2010 FWC launched an IOSH accredited one-day risk assessment training course that identifies any applicable legislation, shows how to put controls in place and how to draft out the risk assessment.

FWC Safety Accredited Member (SAM) was established in 2013 by a team of experienced and dedicated window cleaners who strive for a safe working practice for the window cleaning industry.

SAM is a pre-qualification scheme that allows local authorities and other organisations to identify that contractors have the minimum standard required under the scheme.

For 2016, in line with HSE toolbox talks, the FWC published the HSE seasonal toolbox talks within its quarterly trade journal, Window Talk.

For 2017, and in line with HSE toolbox talks and the FWC’s ongoing IOSH training courses, it is working on an online toolbox talk refresher training course.

High on the federation’s list

of importance is the FWC’s representation on the Cleaning Industry Health and Safety Liaison Forum (CILF) which comprises representative bodies from all parts of the cleaning industry together with the HSE. Members of the FWC are provided with legal and technical support and information on exclusive liability insurance schemes. A registered personalised membership card is issued together with safety information, and guidance towards health and safety legislation and training whilst encouraging the use of the FWC logo on vehicles and stationery to highlight safety, efficiency and status. After 70 years, the FWC continues to ‘Help Great Britain Work Well’! www.f-w-c.co.uk

Connectivity will enhance office Northwood completes MPP purchase efficiency: Tork study Around 73% of office workers feel that increased connectivity would have a positive impact on their working life. And 40% also believe that connecting objects to the Internet at work could have a positive impact on hygiene.

These were among the findings of a major new study into office attitudes carried out by Tork manufacturer SCA. The Tork Trend Report polled the opinions of 8000 office workers in 17 cities worldwide and carried out in-depth interviews with key industry figures.

“The message came through clearly that efficiency at work could be greatly improved if offices became more connected,” said SCA communications manager, Jamie Wright. “Industry chiefs feel that apps could be used for everything from finding an available meeting room to controlling the heating and cooling systems - or even finding an available toilet.”

Tork is pioneering ‘connected’ washrooms in the form of the Tork EasyCube system. Tork EasyCube sends push notifications to cleaners via their smartphone or tablet when soap or paper supplies in connected dispensers are running low.

“By providing real-time information, this system enables facilities management staff to anticipate issues and solve problems before they occur rather than waiting for complaints or coming across issues during cleaning rounds,” said Wright. “The next step will be to analyse the data to factor in changes during the design and construction stage. By understanding how facilities are being used and where the inefficiencies lie, workplaces will be able to be designed to better match the needs of employees.”

The Tork Trend Report study revealed that four out of 10 employees often come across washrooms that have been inadequately cleaned and that have empty soap and paper dispensers. It also emerged that many of today’s workers are unwilling

6 l JANUARY 2017 l www.cleaningmag.com

to tolerate poor hygiene standards at work. A total of 79% of respondents said they would inform their facility manager if they were dissatisfied with the quality of hygiene products supplied in their offices. And more than half of workers often worry about being infected by unwell colleagues, with six out of 10 believing that working remotely is good for their health. www.tork.co.uk

Vax closes commercial floorcare division

The shareholders of the Northwood Companies have successfully completed the purchase of 100% of the issued share capital of Midland Paper Products Ltd (MPP). The shareholders of both companies have worked closely together for many years. When two out of the founding four shareholders of MPP expressed their desire to retire the natural wish of the remaining two was to explore merging the MPP business with the growing hygienic paper converting companies of Northwood.

Midland Paper Products Ltd will continue to operate as an independent company and will be led by Craig Williams as commercial director and Mick Booth as operations director in close cooperation with the other converting and tissue making businesses and the Northwood leadership team.

Paul Fecher, Northwood’s chairman, said: “This acquisition brings additional resource to our market offering and continues the focus of the Northwood businesses on the UK hygienic tissue sector. The acquisition of Midland Paper Products Ltd allows us to complement our existing converting, Northwood Hygiene Products Ltd (NHP), facilities in Telford, Penygroes, Meltham and Birmingham as well as further consolidating our position as a major independent supply source to the sector. We wish both Les Lloyd and Ron Smith well in their retirement from our industry and look forward to working closely with Craig and Mick and the whole Midland Paper team as they join the Northwood family of companies.” www.northwoodpaper.com www.midlandpaper.co.uk

Vax Ltd has announced the closure of its commercial floorcare division, Vax Commercial, at the end of 2016. This means that all existing trading relationships ceased on 31 December 2016.

Vax will, of course, continue to support its customers by honouring all after sales service and warranty liabilities. For any product or after sales support queries, please continue to contact the Vax Customer Careline 0330 0264 275.

From January 2017 a limited range of Vax Commercial floorcare machines, including the VCT-01, VCT-02 vacuum cleaners and VCW-06 carpet cleaner, along with all spares and accessories, will continue to be available via www.vax.co.uk.

INDUSTRY NEWS

British Institute of Cleaning Science

All change Stan Atkins, CEO of BICSc, reports.

You may recall that in this column I have referred to one of my favourite acronyms, ‘FUD’. Fear, Uncertainty and Doubt appear to prevail all around us at the moment, what with Brexit, Donald Trump as the United States President elect, and the recent referendum in Italy! it is an uncertain world. One thing is for sure, though, there will always be another day tomorrow for those of us left.

Looking forward into 2017, as far as BICSc is concerned it will be a year of significant changes. Firstly, our 2017/2018 Handbook will - for the first time - be published online and not in hard copy. Probably the most significant change, however, will be the routes to individual membership.

The experienced route will cease to be an option for individuals from 31 March 2017, therefore any existing individual members at that time will continue to receive the membership benefits whilst they continue to renew. New grades of educational membership will be announced in 2017 including ‘student’ (‘apprentice’).

These changes in individual membership will be the most significant in the history of the Institute, and a new grade of membership for corporate members who are not cleaning contractors will be available by mid 2017. This is for manufacturers and suppliers of cleaning machinery, chemicals etc.

The Institute, through its Cleanlogic brand, will be delivering workshops on industry specific subjects such as planning and estimating. These workshops will be available to all industry personnel with agreed rates for individual and corporate members of the Institute. The requirement for continuous learning and development will drive new products and assist the Institute in its stated objective of raising standards in the cleaning industry.

The educational activities of the Institute have been strengthened by the introduction of a Technical Panel which, amongst other representatives, includes Dr Sally Messenger as head of education and Dr Eric Brown as technical editor.

In early July 2017 the Institute Cleaning Inspections (Audits) will become a BICSc standard, and will reflect the requirements of BS EN 13549:2001 Cleaning Services. Covering basic requirements and recommendations for quality measuring systems, this will allow the Institute to benchmark individual cleaning standards so as to provide consistency across a portfolio of contracts and facilities.

The popular BICSc Roadshows will return in 2017 to help create an industry community for individual and corporate members and help to provide up to date technical and industry information. Our new website will continue to be updated and will contain more member focused information.

A date for the diary - The BICSc Educational Programme, Exhibition and Annual Awards will take place on Thursday 14 September at Whittlebury Hall Hotel and Spa, Northants.

The foregoing gives a glimpse of the scope and changes the Institute will be embarking on in the year ahead. Last but not least, CPSS Version 3 will be issued during of Q4 of 2017. This version will take account of feedback so far received on v2, and will include further enhancements on education for cleaning operatives. Our members will enjoy these benefits, thus ultimately further enhancing the cleaning industry. www.bics.org.uk 8 l JANUARY 2017 l www.cleaningmag.com

People To support its growth and expansion plans, London based commercial cleaning business Cleanology has appointed new talent to create an all-new sales and marketing team which has already delivered a significant haul of new contract wins to the value of £400,000.

Appointed as sales and marketing director is Andy de Sallis who heads up the new team consisting of Michellene McCann, business development manager, and Daniel Cody, internal sales executive.

Andy de Sallis joined Cleanology in September having previously worked in brand marketing and more recently in FM for ISS, Kärcher and Julius Rutherfoord. His diverse background brings a unique approach that fits with the company’s drive for growth to promote its passion for innovation and the science of cleaning. He said: “We don’t just provide cleaning and FM services, we think differently and give our customers solutions that enhance their values by understanding their brand, culture and specific needs of their people.

Plus, what really sets us apart, is how Cleanology utilises the science behind cleaning which enables us to deliver very creative, unique and innovative market leading service solutions.”

Michellene McCann will work alongside de Sallis to support Cleanology’s expansion and diversification across sectors including financial, legal and management, and its growing presence in the north-west of England. Daniel Cody has been appointed to nurture the increasing number of single service, one-off opportunities and to ensure urgent response and resource allocation of skilled staff.

The recently assembled sales team has started in style with new contract wins to a combined value of £400,000. All these contracts are London based and in-

clude 8 Northumberland, a prominent events venue, Benugo’s and Yo! Sushi restaurant outlets, Chancerygate, a commercial property company, and Queens Ice & Bowl, a leisure facility.

Dominic Ponniah, chief executive at Cleanology, said “With a remit to put Cleanology on the map through its unique and different way of delivering its services and innovative products, the newly appointed sales team has already made a big splash by landing a number of prestigious contracts - with many more opportunities firmly in the pipeline, we have exciting times ahead.”

G4S Facilities Management (G4S FM) has appointed Phillip Thorne as PFI director responsible for a number of its Private Finance Initiative (PFI) FM concessions. As PFI director, Thorne will be a member of the FM executive committee, reporting directly to managing director Peter Jones.

Thorne will be responsible for managing the multiple PFI contracts with schools in the London boroughs of Tower Hamlets and Greenwich, as well as in north Wiltshire. He will also oversee contracts at the Nuffield Orthopaedic Centre and Churchill Hospital in Oxford, as well as community and healthcare centres in London and Wolverhampton.

Peter Jones, managing director G4S FM UK&I, said: “Having known Phillip for a number of years as a prominent member of the FM industry, I am assured his talent and proven business acumen will strengthen our highly skilled senior management team. His key role will be to continue to drive excellence and improved delivery of hard and soft FM services across the PFI customer base.”

Phillip Thorne said: “I am excited to have the opportunity to join the G4S FM senior management team and have the opportunity to enhance the value of our services to key public sector clients in the education and healthcare sectors in the UK.” From left: Michellene McCann, business development manager, Andy de Sallis, sales and marketing director, and Daniel Cody, internal sales executive.

Alistair Hall.

Specialist waste management and recycling sack supplier Cromwell Polythene has appointed Alistair Hall as commercial manager, a new role that will straddle both sales and purchasing.

Hall brings 22 years’ experience in the packaging industry to the company, having previously held senior positions at British Polythene Industries (BPI), Intelipac and Bunzl.

Hall has worked in sales for the past five years, first with Intelipac, where he was responsible for a range of high volume imported polythene and paper packaging items, developing sales of £12 million in three years, and then with BPI, where he managed and developed retail customers, introduced a premium quality range of recycled polythene refuse sacks and looked after retail sales. Prior to that he headed up the purchasing department at Bunzl, managing a £150 million budget.

He introduced a category management approach to the procurement team which increased sales and improved margin among existing customers.

During his early career he spent 14 years in the purchasing department of major grocery retailer Morrisons, where he was responsible for developing a direct global sourcing strategy, working with Far East and European suppliers. He managed the optimisation of own brand packaging specifications and later, as purchasing manager, the integration of Safeway’s own label packaging.

Cromwell’s managing director, James Lee, said: “I have known Alistair since he worked in Morrisons’ packaging division. His management and industry experience will be invaluable in strengthening and building on our position as one of the leading polythene companies in the UK and I am confident that he will make a significant contribution to Cromwell’s management team.”

SPONSORED FEATURE

How well does your industrial cleaning supplier scrub up?

David Green, industrial services manager at Grundon Waste Management, explains why safety and experience is paramount when it comes to the nitty gritty of industrial cleaning.

By its very nature, industrial cleaning is one of the dirtiest and most challenging jobs in the cleaning sector. One day our team of experts can be scaling the heights above a factory production line, the next they may be operating in almost pitch black conditions inside a manufacturing vessel.

Choosing the right, trustworthy contractor is absolutely key, not least because the number one priority has to be employee health and safety.

We’ve all seen the headlines - tragic deaths and injuries caused by workers becoming trapped inside vessels during a cleaning process; falling from height; or being overcome with fumes when working in a confined space. Given that employees can be handling dangerous chemicals or working in 35 degree heat, they need to have absolute faith in their colleagues and to know that all possible safety measures are in place.

Thankfully, our team has an unblemished safety record and more than 40 years’ experience of industrial cleaning, but we know that not everyone shares our commitment.

To help you consider some of the issues you need to think about when finding a new industrial cleaning supplier, I’ve put together a checklist of tips and hints: • Ask for registration and certification documents.

• Request detailed risk assessments and method statements.

• Test a company’s knowledge of legislation, such as confined space entry regulations.

• Ask for evidence of specialist insurance.

• Request testimonials and speak to previous customers.

Reviewing those in more detail, the first point is to make sure you don’t always take a company’s word that they have the necessary approvals. Some less than genuine operators may be tempted to copy certification details off the Internet, so take time to check the authenticity of documents with the relevant body, such as OFTEC, CHAS and the Environment Agency.

Look for an organisation which is prepared to invest in undertak-

ing a detailed risk assessment and will provide a pre-agreed regime and timescale which demonstrates how they plan to tackle the project and how long it should take. In many cases, we are asked to carry out industrial cleaning projects during annual shutdown periods (such as Christmas) against a very tight timescale, something which is only possible with the right amount of planning.

Customers need to know that the organisation they employ will be able to complete the project in the required period and will either extend their working hours or bring in extra people to make sure they hit the deadline.

Ensuring suppliers are up-to-date with all the necessary regulations is critical. Some organisations offer a cut-price approach and, although they will claim to be current with legislation, the truth is that they often do a poor job with inexperienced staff and we are called in to literally clean up their mess.

Our teams go through extensive training and qualifications and have years of training. This includes a specialist confined spaces training awareness course; practising escaping a confined space wearing breathing apparatus; they are taught how to erect scaffolding; how to use a cherry picker; to work wearing a high level harness and to work in explosive atmospheres.

In some cases, the work is so sensitive that our team is required to undertake additional customer-led training.

One such example was recently, when we were asked to manage the decommissioning and cleaning process for old laboratories and buildings at a world leading centre of research excellence.

Strict biosafety controls were in place on-site and our customer needed to know they were working with an organisation which really grasped the requirements of such a highly-specialist industry sector and who they could trust to do the job. Our team had to undergo an induction process, complete coursework and be tested to ensure they fully understood the necessary regulations and the implications of what they were doing,

as well as adhere to specific quarantine rules on site.

At this level, customers cannot afford to make mistakes, which brings me back to the need to work with a reputable supplier as, unfortunately, not all operators are as stringent or safety conscious.

When it comes to experience, we always say that where vessel or tank cleaning is concerned, until we go inside, we have no way of knowing how bad it will be. That’s when you rely on the knowledge of your staff to get the job done with optimum regard for safety. I believe it takes up to four years before someone is really able to show us their best in this type of environment - again another reason why you need to work with a respected supplier whose employees have been there for some considerable time.

Making sure an organisation has the right type of specialist insurance should be a given - but always ask to see the documentation.

On the last point, it’s always worth reviewing the type of customers an organisation has worked with.

If you can see from their website that the majority of their work has been in laboratory decommissioning, then they may not be the best people to hire for vessel cleaning in a manufacturing environment or high level work.

We’re very fortunate in that over our decades of experience, our portfolio has grown to include: • Site decommissioning and plant removals.

• Deep cleaning and off-site remediation.

• High pressure jetting.

• High level access cleaning.

• Tank and vessel cleaning.

• Laboratory and research facility cleaning.

• Pollution and spill control.

• Hazardous and toxic waste cleaning.

• Disaster restoration.

• Waste disposal.

• Provision of full clean room status.

We believe our expertise is second to none - so take my advice and make sure that when you sign on the dotted line of a contract, you have just as much faith in your new supplier.

For more tips and advice on industrial cleaning visit us on Stand E20 at The Cleaning Show 2017, or alternatively please visit: www.grundon.com/Industrial-Cleaning-Services www.cleaningmag.com l JANUARY 2017 l 9

CONTRACTS

Multi-service contract with RS Components TC Facilities Management (TCFM) has been awarded a multi-service contract at RS Components Ltd, a leading distributor of electronics, automation and control components, tools and consumables.

The contract will see over 50 staff from TCFM deployed to provide cleaning, security, catering, grounds maintenance, and specialist cleaning at 16 sites: two DCs in Corby and Nuneaton and 14 trade counters.

The contract commenced on 1 November and is being led by Steve Wengrow, divisional director, TCFM, who is working alongside the team from RS Components Ltd to deliver a seamless transition.

Having been able to demonstrate added value within other FM contracts, RS Components awarded the contract based on TCFM’s passion to understand their individual needs and then to design a bespoke solution to meet them.

Steve Wengrow said: “We are delighted to have been awarded this contract with RS Components and are looking forward to demonstrating our ingenuity and use of technology resources.

This will complement and support RS Components in bringing to life its commitment of providing good products and value-added services to the engineers it serves.” www.tcfm.co.uk

Excelling at Faerch Plast

Consultant Cleaners Ltd has successfully deployed a new Nilfisk SC6000 ride on scrubber drier at the Faerch Plast food packaging manufacturing site in Durham.

The new SC6000 is a next generation, battery operated scrubber drier designed for large indoor areas. Total cost of ownership was key to product development, enabling high speed scrubbing and drying with ultra-low levels of water, detergent and power.

Consultant Cleaners Ltd is part of the Consultant Services Group, a family run business founded in 1969, providing services across the UK including cleaning, catering, vending, and FM. Sarah Bolam, sales manager for Consultant Cleaners, outlined the pre and post sales situation at the Faerch site: “The Faerch Plast manufacturing site is a new contract for us and we were obviously keen to make a difference to this large facility which includes 150,000 sq feet of white painted concrete floors. The nature of the business obviously makes facility cleanliness paramount. The floors were previously cleaned with

a breakdown-prone six year old machine that frequently left streaks behind that needed to be mopped afterwards. After three weeks of using the SC6000 the floors were much brighter and cleaner than before and the client was delighted. Our team on site was noticeably lifted by the performance of the Nilfisk scrubber drier and really enjoy using the machine, which is very easy to operate. All team members received certified training from a Nilfisk representative and the trainer made sure everyone was really confident before he left us. Ongoing support has been first class too. Overall I give the machine 10 out of 10. It makes our lives so much easier and the results have been excellent. The entire team agrees that it’s a well-made and very effective machine.”

The SC6000 is available in three battery operated versions with brush deck options for 86, 91 and 105 cm.

With a solution and recovery tank of 190 litres and with limited use of water and detergent, the requirement for dump and refills is much reduced.

10 l JANUARY 2017 l www.cleaningmag.com

The unit features the SmartFlow function which automatically adjusts the solution flow according to the travel speed of the machine.

Additional savings can be made to water, detergent and power if the client opts for the Ecoflex system. www.nilfisk.co.uk

Bus company outsources cleaning for the first time The Oxford Bus Company, part of the Go Ahead Group, has outsourced the cleaning, shunting and fuelling services of its buses and coaches for the first time in its history, awarding a three year contract to Cordant Cleaning, part of Cordant Group. It builds on the 15 year relationship between the two groups that has seen Cordant Cleaning take responsibility for all of Go Ahead London’s bus operations covering 2500 vehicles at 18 locations.

Under the terms of the deal Cordant Cleaning will operate from the main garage in Cowley, Oxford and be responsible for over 160 vehicles. This will include vehicle cleaning, checking oil and fluid levels and parking the vehicles, as well as cleaning the premises.

Oxford Bus Company services the width and breadth of Oxford, as well as providing a frequent service transporting passengers to London Heathrow and Gatwick Airports. As a result the majority of the buses are constantly in operation and ensuring that each vehicle receives a daily standard clean alongside regular deep cleans requires precise scheduling and efficiency.

Paul Hennigan, head of operations at The Oxford Bus Company, said: “Having seen the success the Go Ahead Group has had with outsourcing these services to Cordant Cleaning we knew it would be the best solution for our company. Cordant Cleaning’s experience in the transport industry makes us confident that we will enjoy the benefits of reduced management time and increased cleaning standards as a result of this transfer.” www.cordantgroup.com

Cleaning contract secured with on-line retailer TC Facilities Management (TCFM) is now playing a part in helping an unnamed on-line retailer achieve speedy grocery deliveries from its DC in London. The contract, being delivered by a team from TCFM, started in December and will provide cleaning services to a distribution centre responsible for its groceries delivery in London.

The team from TCFM, led by Charlotte Mudge, account manager, will ensure that the standards that TCFM has become known for in other DCs will be replicated and, with it, enable the retailer to deliver consistently speedy shopping solutions.

The contract will utilise rigorous systems and stateof-the-art technology to help to deliver robust monitoring and management reporting to the client. Having been able to demonstrate added value within other cleaning contracts in DCs, the contract was awarded based on TCFM’s proven track record in the warehouse space along with its design of a bespoke solution, based on the client’s individual needs.

Steve Wengrow, divisional director at TCFM, said: “We are delighted to have been awarded this contract and are looking forward to bringing our proven experience to enable this client to maintain and build upon their good onsite health and safety record by keeping floor space clean and clear of potential risks as they meet their customers’ needs for speedy grocery deliveries.” www.tcfm.co.uk

The 2017 Face of Cleaning You’ll know his smile, you’ll love his simplicity and reliability. *SLHU HUK KY` ÅVVYZ KH` PU HUK KH` V\[ MYVT [OL ^VYSK MHTV\Z MHJL VM JSLHUPUN ,]LY`[OPUN OHZ ILLU KLZPNULK [V WLYMVYT MVY [OL WYVMLZZPVUHS \ZLY LHZ` [V ÄSS LHZ` [PS[ KLJR IY\ZO JOHUNL HUK ZPTWSL JVSV\Y JVKLK \ZLY JVU[YVSZ ,UNPULLYLK [V SHZ[ ^P[O .LS;LJO IH[[LY` WV^LY OLH]` K\[` TV[VYZ HUK H SPNO[^LPNO[ JVYYVZPVU MYLL :[Y\J[VMVHT JOHZZPZ

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BRITISH CLEANING COUNCIL

35 and still going strong!

By Simon Hollingbery, chairman, British Cleaning Council.

I hope you had a terrific time over the festive period and the batteries are sufficiently recharged for the year ahead. As the tinsel and baubles come down it’s a natural time to reflect, and that’s very much what we’re doing at the British Cleaning Council as 2017 marks a significant milestone.

This year, the Council is celebrating its 35th anniversary, and it’s testament to those founding members that the organisa-

tion has thrived and is just as important today as it was back when Boy George was in the charts!

We plan to mark this in a number of ways. There’s a new ‘BCC 35th logo’ that will appear on our website and official letterheads throughout the year. We will have a special cake, and probably a verse or two of Happy Birthday at the Cleaning Show.

But we’re also going to document, for the first time, the history of the BCC which we’ll be publishing in a special edition of our newsletter, The Voice.

The story of the British Cleaning Council is fascinating and one that isn’t widely known due mainly to the fact that the Internet and digital publishing wasn’t around back then. We’re currently speaking to those who remember the early years, and are unearthing lots of articles and cuttings so we’ll be able to paint the

12 l JANUARY 2017 l www.cleaningmag.com

Contact details

definitive story of the Council’s development.

It was formed by three industry insiders: David Watt, Terence King and Robert Burtinshaw, who all felt that the UK cleaning industry needed to speak with one voice. The original association members were: Guild of Cleaners/Worshipful Company of Environmental Cleaners (WCEC), Industrial Machine Manufacturers Association (ICMMA), Janitorial Supply Association (JANSA), British Association for Chemical Specialities (BACS), British Institute of Cleaning Science (BICSc), Federation of Window Cleaners (FWC), and the National Carpet Cleaners Association (NCCA).

Two members were invited from each association and it was agreed that the chair would stand for two years, something that still happens today. At the inaugural meeting held at the House of Lords, the members decided

they needed a president, someone with political clout and gravitas. Eventually Lord Gordon Parry of Neyland agreed to become the first BCC president and stayed in the role until the late 80s.

The original members were determined that the newly formed Council should not be considered a ‘talking shop’ so it was decided from the outset that the Council would need adequate funds to operate effectively. This resulted in it making probably its boldest and smartest move by starting its own trade exhibition. The Council formed a new company British Cleaning Council Exhibitions Ltd (BCCE) - and in co-operation with another exhibition organiser set up a joint venture to promote national and regional cleaning exhibitions. That enterprise, today run in partnership with Quartz Business Media, has morphed into the Cleaning Show, which held a regional

event in Manchester in 2016 and is just about to launch for the second time at London’s Excel.

The cleaning industry has experienced seismic change during the past three decades but things like public health, education and training, waste, and sustainability are just as important now as they were then. The industry is stronger when it speaks with one voice on these issues, and it proves that the BCC’s founders were correct in setting up the organisation.

We feel it’s hugely important to produce a digital archive of the BCC’s history, not just for us now, but to pass on to future generations. If you have any relevant press clippings or photos from the 80s or 90s, please do get in touch as we might be able to include them. If you can, please scan and send to: lee@britishcleaningcouncil.org.

For further information on the British Cleaning Council and details of its members contact: The General Secretary, BCC Ltd, PO Box 10362, Syston, Leicester, LE7 2WJ, UK E: info@britishcleaningcouncil.org W: www.britishcleaningcouncil.org

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The existing world record holder, Terry ‘Turbo’ Burrows will take on all-comers who are trying to break his long-standing world speed record for cleaning three regulation-size windows. The competition will take place on the exhibition floor and will be adjudicated by the Federa

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NEW FEATURES FOR 2017

The Management Systems Zone - A new technology zone will be unveiled at the Cleaning Show 2017 and will comprise of a number of different products.

The types of technology included will be focused on promoting an effective workforce and financial control systems.

The Green Zone - Visitors to the Cleaning Show are increasingly looking for environmentally friendly products. This area will showcase a range of different companies, all focused on promoting an environmentally sensitive cleaning practices.

com

W AT WWW.CLEANINGSHOW.CO.UK

FEATURE: CARPET AND FLOOR CARE

Better, quicker, quieter: are you ready for 2017?

How does the future look for the cleaning sector in 2017? Prochem Europe’s national sales manager, Phil Jones, takes the measure of the new year.

Let’s face it, 2016 is not likely to go down as a year of social, economic and political stability - not here in the UK, the US, nor pretty much anywhere else in the world.

Yet, not forgetting but notwithstanding the travails we have to square up to day-to-day, many business sectors have managed to keep on a steady growth path. Perhaps not outstanding, but steady. The commercial carpet and floor care industry is one such.

Growth overall in the UK for products, equipment, materials, and chemicals has been modest. Yet the sector has not been without its ‘spikes’, those landmark moments marking how manufacturers, cleaning specialists and contractors alike can and do note, confer and adopt technical innovation and new ways of working. The past year has seen these come in the form of rising labour costs and continued concern for the environmental impact of cleaning and waste management.

Demand for quieter, smaller, more energy-efficient technology is increasing as is the one-stop shop service concept favoured by larger clients and now trickling down to the mid and lower end of the supply market.

The Government’s introduction this past year of the Living Wage (pegging hourly rates at £7.20 per hour now, rising to over £9.00 per hour by 2020) will impact on an industry where average pay rates are low and labour makes for a relatively high proportion of contract prices. At the same time, increasing demand for daytime cleaning has implications for parttime workers while quieter operating machines to work during site occupancy will be more sought after.

An example, with manoeuvrability, high power output and low motor noise output key developmental requirements, Prochem Europe’s three-model Steempro range can be used while people are working at desks, while high capacity tanks also mean reduced downtime. In addition to the usual requisites of reliability, ease of use and performance, market demand will be focused on improved efficiency and increased automation of cleaning processes with equipment that can meet more than one type of application need.

Quick area carpet cleaning is a further requisite for the busy, large commercial application. The encapsulation cleaning process remains a valid contender to resolve this. Ideal for freshening up carpet appearance between scheduled deepcleans, or for areas that are never closed to foot traffic, like airports and hospitals, it complements rather than replaces extraction cleaning.

16 l JANUARY 2017 l www.cleaningmag.com

The newly-uprated Prochem Endeavor 500 is described as providing truck mount power within a portable format. These very powerful extractors put less water down into the pile, thereby reducing drying times.

Prochem Europe’s Pro 35 has the versatility to dry and wet clean carpets and floors.

Used on carpets in conjunction with Fiberdri carpet dry cleaning compound or Procaps encapsulation spray cleaner, it’s a long-standing favourite with professionals.

Prochem Europe’s Pro 35 is a particularly practical solution here as it has the versatility to dry and wet clean carpets and floors. Used on carpets in conjunction with Fiberdri carpet dry cleaning compound or Procaps encapsulation spray cleaner, it’s a long-standing favourite with professionals. On studded rubber, PVC, safety flooring, and all types of tiles and stone floors, the Pro 35 can also be used in conjunction with Prochem hard surface cleaners and a stiff floor brush.

Reductions in cleaning technology’s physical ‘footprint‘ is another trend to watch out for. In essence this simply means smaller machines doing an even more powerful job. Units like the newly-uprated Prochem Endeavor 500. Dubbed as providing truck mount power within a portable format, these very powerful extractors put less water down into the pile, thereby reducing drying times. And with induction and single vacuum technology in play, they use less electricity: another selling point to the environmentally (and cost) conscious customer.

Expect the wet area cleaning market to become a bigger issue, too. The state and odour of too many public restrooms in the UK lays testimony to the continued use of antiquated mop and bucket solutions with consequently poor hygiene standards.

‘Touch-less’ cleaning technology seems set to be the new kid on the block and, this Spring, Prochem Europe launches one

such system for bathrooms and other wet areas that does away with mops and brushes, and - with the addition of a carpet wand - can also be used for carpet cleaning.

The new Prochem CR2 ‘multi-surface’ machine essentially enables the cleaning of toilets, urinals, and restroom floors without getting hands dirty. There’s no need even for chemical mixing as the solutions container affixes to the machine case for automatic dosing during operation. This dovetails with demand for the increasing development of antibacterial products, in particular in the healthcare, food preparation and hospitality sectors. These user sectors are strongly driven by legislation and higher standards for cleanliness, hygiene and health and safety and with them reductions in resource using a greater adoption of recycling. Prochem has been managing these expectations with lower power, higher output technology with resource saving features, like the re-jetting of spray wands that effectively has cut water consumption on site by a third.

In the broader FM procurement sector, the provision of ‘one-stop shop’ solutions and bundled services has become an increasingly more attractive option, particularly for larger clients. The economic downturn increased pressure on companies to improve their operational efficiencies and control costs so it’s fair to expect demand for bundled services contracts to continue over the next few years.

Does this have implications for the cleaning market overall? We believe so: customers seek the broadest number of applications solutions resolved in one go, not over days of repeat visits by contractors. They also expect contractors to know how to resolve those broader needs. That makes training very important as the market continues to be dominated by SMEs with increasing numbers of start-ups, yearon-year.

In addition to offering the broader range of solutions and technologies for professional cleaning, Prochem is also the UK’s premier provider of training spanning carpet, upholstery, hard floor cleaning, and stain removal. With the market seeking more third party certification of products and services, professional cleaners attending the relevant Prochem Europe training courses can now take entry exams to join the National Carpet Cleaners’ Association (NCCA) at the same time.

While it’s tough to second-guess these things, it would be reasonable to expect to see 2017 reveal, through more ready access to information via the Internet and driven by peer/customer demand, how much smarter clients are getting, and consequently, how the cleaning sector as a whole needs to ensure it matches them in terms of awareness, flexibility and outright service quality. www.prochem-uk.com

FEATURE: CARPET AND FLOOR CARE

Easy mopping... with added power Gareth David, SYR’s executive sales manager, reports.

SYR has introduced what we describe as the world’s first fully motorised effortless mopping system.

Named Powr-Mop Lite, it vibrates over six million split-end microfibres at 3500 miniscrubs per minute to give effortless deep cleaning.

The result of years of research and development, it has been designed as the solution to problems with cleaning safety flooring. Powr-Mop Lite has been recommended by Tarkett, a world leader in flooring, and first trials have met with resounding success with orders rapidly following. Powr-Mop Lite takes the hard work out of mopping because it is the vibration which does the work. Combined with either microfibre or Pal-O-Mine (coming soon) heads it will clean any type of flooring, and for the first time offers a genuinely effective method for safety floors which have proved notoriously difficult to clean. We have taken it to sites with ‘problem’ floors - but of course it is the cleaning, not the floor, which has been the problem. Time after time we have created what we call the ‘white line’ - a clear, clean line on floors, even when they looked like they were already clean.

Powr-Mop Lite looks more like a slim vacuum cleaner than a mop, except the head oscillates rather than vacuums. The battery takes just three hours to charge and will last for up to 400m2. The head, which attaches with magnets, can be used length or width ways depending on the area being cleaned, and works by walking it forward in

a straight line, or in a vacuuming motion.

The unique gliding technology means floors are cleaned quickly with little fatigue.

The microfibre head can either be laundered at the end of a shift, or it can be laundered during the actual cleaning process. This is achieved by using PowrMop Lite in conjunction with ScrubClean the first mopping system that cleans microfibre at source. ScrubClean has a battery powered wringer which, as the name suggests, scrubs the head clean. It utilises rotating brush bars powered by twin micro motors meaning you can work with a clean flat mop all the time. In common with other SYR buckets, it features a portion pod for accurate detergent dosing, and a sump and grid system which traps dirt under the grid, away from disturbance by the mop. It’s a system which provides clean water cleaning and cuts water and chemical use, and with the battery powered wringer, means no need to launder a pile of mopheads after each shift.

SYR has been taking Powr-Mop Lite and ScrubClean to sites for demonstrations and trials, with overwhelmingly positive feedback. Schools and healthcare have already purchased, with trials now underway with contract cleaners and quick service restaurants. We are keen to work with even more sites. So if you have a floor which you have trouble cleaning, or are simply looking for a more efficient way to maintain floors using the latest technology, we would be delighted to come out and work with you. www.syrclean.com The microfibre head can be laundered during the cleaning process by using Powr-Mop Lite in conjunction with ScrubClean - the first mopping system that cleans microfibre at source.

ScrubClean has a battery powered wringer which, as the name suggests, scrubs the head clean.

www.cleaningmag.com l JANUARY 2017 l 17

FEATURE: CARPET AND FLOOR CARE

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The SEBO Evolution establishes benchmarks in durability and usability and is available in three models - 300, 350 and 450 which offer working widths of 30cm, 36cm and 46cm. Sophisticated design solutions ensure cleaning tasks are simplified while time and cost savings are made in relation to machine servicing and maintenance due to quick access to all parts.

A key feature of the SEBO Evolution is the ergonomic lightweight handle which ensures easy control and smooth manoeuvrability. The handy wand and integrated suction hose are immediately ready to clean hard-to-reach areas or typical abovethe-floor items, such as furniture. Full-size crevice and upholstery nozzles are neatly and conveniently stored at the rear of the machine.

The brush height has four levels which can easily be adjusted by the foot or telescopic tube. If the brush of the SEBO Evolution is obstructed, the machine turns off automatically and a red indicator gives notification of a problem. The brush strip is changed without the use of tools by simply pressing a button, releasing the side plate and sliding out the brush strip.

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The exhaust filter is also available in the HEPA-class Standard. Although easy to change, the 12m power cord is designed with integrated strain relief.

All SEBO Evolution models use components that have a proven track record and have an 1100 watt motor and a 5 litre, 3layer filter bag. The machines fulfill the requirements of the European Ecodesign Directive for vacuum cleaners with the SEBO 450 Evolution offering the highest levels of energy performance due to its large working width.

For further information on SEBO, please call 01494 465 533 or visit www.sebo.co.uk. www.sebo.co.uk

Keeping carpets clean...and safe Most nursing and care homes throughout the UK are faced with the same problem when it comes to keeping carpeted areas looking their best and safe for use. Mike Egerton, MD of Host von Schrader UK Ltd, reports.

Nursing and care homes are, by their very nature, high traffic areas. High numbers of residents, staff and visitors use the facilities on a daily basis, often 24/7. Many still use a wet carpet cleaning system which, with the combination of extended drying times and the health and safety risks involved, presents more problems to busy cleaning staff and management than it solves. It should, however, be noted that when dealing with urine and faeces problems, a wet system is often the preferable option.

Carpets in these premises take quite a beating and when cleaned using wet extraction systems and chemicals it means that large areas of the homes are unusable for several hours and there is a real possibility of health issues with mould and allergens due to the high moisture levels created. In addition, there are other safety concerns caused by older residents walking on a wet carpet and then slipping on hard floors.

This is why more and more of these establishments are now turning to dry extraction cleaning systems such as Host which not only enables carpets to be effectively cleaned but also pile lifts and restores the carpet to produce a clean, safe and good looking floor surface.

Wet carpet cleaning systems also raise 18 l JANUARY 2017 l www.cleaningmag.com

Designed to keep carpet looking good as part of the cleaning schedule rather than making carpet cleaning a separate restoration project, the Host system recognises that carpet needs to constantly remain in use.

concerns in relation to indoor air quality, (IAQ). The general IAQ discussion, including the maintenance of furnishings and surfaces, deserves constant attention, because it affects all areas used by residents, staff and guests. We have learned a great deal on how to improve IAQ since the first concerns were raised in the early ‘90s. And as the reality of achieving better IAQ has progressed within the building management and services industries, it has also become very clear that moisture and airborne pollutants are a cause for concern - especially in a nursing/caring environment.

It should be remembered that research carried out over the past 10 years has also shown that using carpet in preference to other types of flooring can also help in increasing IAQ - carpet acts as a filter which, in simple terms, provides the critical benefit of trapping and holding soil, dust and allergens which can then be removed by vacuuming and, most effectively, by using a dry extraction cleaning system.

The first and most important step in the carpet cleaning process is the effective vacuuming of the carpet surface. Host’s powerful machines incorporate twin counter rotating brushes, which effectively vacuum and remove ground in dry soil from the bottom of the carpet.

Host carpet cleaning sponges are then brushed into the carpet with the lightweight Host Liberator or Freestyle vacuum machines. The carefully controlled moisture technology of the system keeps carpets extremely dry, and the carpets are back in service as soon as cleaning is completed.

No wet carpet or residual moisture, so no potential for mould and mildew growth, and no slip/fall concerns for building users.

Spots are removed and will not wick back.

The Host system is also effective at dissolving, trapping and removing deep-down greasy, oily dirt and also removes dust and allergens. A single cleaning removes at least 75% of dust mite allergens common to many indoor environments.

Designed to keep carpet looking good as part of the cleaning schedule rather than making carpet cleaning a separate restoration project, the Host system recognises that carpet needs to stay in use constantly and that carpet should not need to be closed to traffic during cleaning. There’s no equipment set-up, no dumping and filling of water or mixing of chemicals required, which means that cleaning staff can stay focused on vacuuming and cleaning.

Host’s unique cleaning technology is an advanced formula that contains a balanced blend of detergents, organic solvents, wetting agent, and natural ingredients. The integrated carpet cleaning system, which provides vacuuming, pile lifting, spot removal, traffic lane cleaning, and overall cleaning, uses one machine and one product - and is therefore simple and easy to use. www.hostvonschrader.co.uk

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FEATURE: CARPET AND FLOOR CARE

Horizon project breaks new ground When it comes to floorcare it is rare that a manufacturer can break new ground in terms of innovation. Some innovations, however, are capable of changing the course of the industry across the world.

The Nilfisk Group claims to have done just that after partnering with Carnegie Robotics, a leading provider of advanced robotic sensors. Together the partnership has developed the first generation of intelligent autonomous cleaning machines which were showcased at the recent ISSA Show.

The Horizon models will be officially launched in the spring of 2017 and will be demonstrated live at next year’s Cleaning Show.

Strategic partner - Carnegie Robotics Carnegie Robotics, founded in 2010, provides advanced robotic solutions to the defence, agriculture, mining, infrastructure, and commercial sectors. Its work in the military sector includes life critical land mine detection. President and CEO of Carnegie Robotics, Steve DiAntonio, explained its global marketing strategy: “We identify a leading global company that has the courage to introduce disruptive and innovative technology into its sector. Essentially we seek to collaborate with a brave and ambitious partner with true vision for the future. Nilfisk was selected for its 110 year heritage and its reputation for adapting to the changing needs of the market. It has strived continually to improve performance, productivity and reduce the total cost of ownership for the end user.”

President and CEO of Nilfisk, Jonas Persson, said: “Some time ago Nilfisk developed the ambition to produce the most productive, best performing and safe autonomous cleaning machines in the world.

Effectively we started a journey to fundamentally change our industry, to allow customers to safely deploy unmanned floor cleaning machines with accuracy and pre-

With the Horizon programme Nilfisk has set the course for the long term, strategic introduction of autonomous equipment that will potentially redefine how customers calculate productivity and the total cost of ownership.

cision. The Horizon programme combines the highest level of expertise in robotics and commercial cleaning to produce state of the art driverless cleaning equipment.

These machines are unrivalled in the market today and herald a new era of intelligent cleaning.”

So how does it work?

The new Horizon autonomous cleaning machine can see everything by combining four different sensing technologies: map building, position, obstacle detection, and people detection. The result is claimed to be the most sophisticated environmental sensoring on the market today.

The scrubber drier uses advanced mapping technology to recognise the environment and determine the optimal cleaning route. Collision avoidance and cleaning precision is secured with a combination of sensors, and patented cameras allow for precise and consistent operation.

The machine sensors can recognise any object - be it people, obstacles and drop offs - then on detection the scrubber will wait for the obstacle to move or determine an alternative route without any human interaction. Once the machine has finished cleaning, a notification will be sent to the user that the task is completed via a remote user device, which will communicate the current status of the machine. The device also alerts the user of any issues allowing the operator to pause or stop the machine remotely. The robust perception system therefore allows safe operation within multiple unstructured environments.

The self-learning scrubber drier features a simple intuitive interface that is very user friendly. All models provide three main modes: • CopyCat mode: With just one single manual clean the machine learns exactly how the operator wishes to clean the area in question. Future cleaning passes therefore replicate the original run whilst adapting to any new obstacles. If the sensor detects a new object within the replicated area, the machine will stop and wait for the obstacle to move. If no movement is detected the unit will calculate the best route around whilst maintaining optimal cleaning performance.

• Fill-in mode: This mode is the fastest way to get going with autonomous cleaning.

There is no need for special mapping or programming, the operator simply outlines the area to be cleaned. The machine then utilises an advanced algorithm to work out the best, most efficient way to independently clean the specified area. Once again the scrubber drier utilises the advanced perception system to detect and avoid obstacles.

• Manual mode: This mode provides the normal productivity and flexibility of a stand-on scrubber drier, allowing the user to manually clean as and when required.

Real change It is clear that the Horizon programme is much more than a new range of products.

With this unique project Nilfisk has set the course for the long term, strategic introduction of autonomous equipment that will potentially redefine how customers calculate productivity and the total cost of ownership. The technology means that repetitive tasks can be performed with consistent performance without the need for training. Additionally, staff time that was previously spent manually operating a scrubbing machine can be re-allocated across the facility. www.nilfisk.co.uk

20 l JANUARY 2017 l www.cleaningmag.com

FEATURE: CARPET AND FLOOR CARE

When there was trouble at the mill...

The past couple of years have seen many homes and businesses devastated by the effects of flooding and Robert Scott and Sons Ltd has been busy helping with products to solve the problems caused by flood water as well as advice on how to cope with the aftermath of flooding. Advice and products that have now, thanks to the arrival of Storm Angus last November, been put to the test in its own back yard!

On the evening of 21 November, when the huge amount of water created by the storm blocked a culvert underneath the road at the company’s Heybottom Mill, the entire river flow diverted itself through the building culminating in over 2ft of water covering the mill floor. As well as wiping out the compressors, some computers and covering the whole floor area with thick mud, over 50 pallets laden with products were also damaged.

The flooding caused major disruption to the site on the following Tuesday and Wednesday, but thanks to a well organised clean-up operation, Robert Scott was back up and running by the end of the week.

Sales and marketing director, Alastair Scott, explained: “It obviously helps that we have plenty of cleaning products immediately to hand and our ‘disaster planning policy’ includes multi-site stocking of all our product range so there was no negative impact on our customers. The whole episode proved to be, on reflection, a good exercise to not only test some of our product range but also to double check that the

advice we pass on to customers in similar situations was valid - thankfully it was! The product that really stood out as an effective and quick way to clear the floor area of mud was our range of heavy duty plastic and floor squeegees. These are promoted as the professional’s number one choice for fast and effective squeegee action to wipe and dry hard surface floor areas.

Made from heavy duty reinforced plastic with twin foam rubber blades, the clean up team voted these as the best way to remove residue mud from the floor and then to dry the concrete once the mud had been removed with pumps, several of our heavy duty plastic buckets, and our range of floor scrapers.”

So the mission was accomplished successfully?

Alastair Scott concluded: “In general the team followed the clean up procedures to the letter, ensuring the electricity had been secured as being safe before work commenced and wearing protective clothing at all times - waterproof jackets, trousers, gloves, and face masks - especially when getting rid of the initial volume of water and whilst tackling the mud laden floor. After the initial clean all surfaces affected by the floodwater were disinfected and cleaned using our natural wool yard and hand brushes and a multitude of cloths, scrubbers and sponges.”

All the above mentioned products are available from Robert Scott’s range of over 2000 janitorial and related products. www.robert-scott.co.uk

The flexibility of cordless power Within Morclean’s range of scrubber driers are cordless models - either petrol or battery.

Whereas previous models may have restricted versatility and freedom of movement, the cordless versions are now taking prominence.

With the continuous development in floor care machines, these heavy and bulky pieces of equipment are now improving in design and are easier to manoeuvre and move around tighter spaces. Machines now come equipped with fully adjustable handle systems and brush-assisted traction which helps make lighter work of big jobs.

There is an increasing pressure on companies to be eco-friendlier and using battery powered alternatives supports the drive for businesses to be greener. Battery machines operate on far less energy than their petrol alternatives - Morclean’s battery powered machines on average run on 24v when in use, whereas those with a cable can use up to 240v.

Peter Morley, director of Morclean, said: “Here at Morclean we supply a broad range of scrubber driers and sweepers that suit a whole host of applications. They are available with varying brush sizes and methods of use, including pedestrian and ride-on. The smaller machines are useful for compact applications and where flexibility around corners may be required. Alternatively, the machines with bigger tanks are ideal for larger applications. As a company that exports regularly around the globe we have sent our range of floor care machines to various locations and sometimes places you wouldn’t immediately expect to see a scrubber drier or sweeper. The versatility of the range enables the machines to pick up various materials such as dust, tobacco and wet applications and we have been confronted by varying industries to supply our machines.” www.morclean.co.uk

Save on cost - not on clean with Nilfisk’s innovative floorcare range

Scrubber Dryer

Scrubber Dryer

The Nilfisk floorcare range has been designed with your everyday cleaning costs in mind. We went straight to the source of some of the most common cleaning expenses and created smart solutions that increase productivity, reduce consumption and noise levels whilst making the machines easier to use. Optimising your time, budget and labour resources - so you can save on costs, not on clean.

No obligation site surveys and demonstration available on request contact us today

www.nilfisk.co.uk · Tel. 01768 868995 mail.uk@nilfisk.com Follow us on Twitter

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www.cleaningmag.com l JANUARY 2017 l 21

FEATURE: CARPET AND FLOOR CARE

The step-on upright brush-type vacuum cleaner CV 60/2 Rs Bp with contra-rotating double roller system for cleaning larger surfaces and narrow corridors.

New Year’s resolution: clean better for less in 2017 Whether you’re a venue that’s seen its fair share of guests over the festive season, or are a business gearing up for the annual spring clean, winter inevitably leaves its mark. Kärcher’s Nicola Clare, professional product manager for carpet care, explains why now is the perfect time to turn over a new leaf in your cleaning practice.

Carpets are still very much in fashion. Accounting for over 60% of business floors, they are available in a variety of colours and structures and can be selected to suit specific building and space requirements. In addition, carpets are nonslip and sound insulating. However, with one square metre of carpet able to accumulate 0.45 kg of dirt per week, they are dependent on efficient, systematic and situation-specific cleaning using modern methods if they are to remain looking as new.

For perfect cleaning results on all types of floor covering, let the vac take the strain. Today’s modern solutions extend far beyond the original tub vs upright dilemma and deliver new levels of productivity whilst consuming fewer resources.

Compact solutions include low profile machines for easy cleaning under furniture, lightweight backpack vacuums which can reduce cleaning times by 20% in narrow and cluttered spaces, as well as durable Li-ion battery powered models for 22 l JANUARY 2017 l www.cleaningmag.com

The backpack vacuum BV 5/1 Bp with lithium-ion batteries for maintenance cleaning in awkward or confined areas.

long periods of uninterrupted use in environments where sockets are sparse.

Wide-brush vacuum cleaners are ideal for daily and deep cleaning of mid to large carpeted areas. Whether simply upgrading your upright to a wider head, or adopting the walk-behind approach, units like the CV 66/2 are fast and thorough, and capable of cleaning up to 1000m2 per hour.

Models with counter-rotating rollers will reach deep into the pile to remove dirt particles, threads and hair and their mechanical action refreshes the pile, leaving carpets looking like new.

Even humble accessories play a key role: cleverly designed, on-board accessories will save your operators significant time and frustration. Easy-glide castors and furniture-protecting bumpers, antikink cables and durable fleece bags (which have twice the retention of paper equivalents, upping cleaning performance per bag to 1275m2 instead of 510m2), will all help improve area coverage.

With labour costs increasing, 80% of a

cleaning contract’s value is salary - a simple change that saves an operative just 10 minutes per week could save a company of 500 operatives almost £29,000 a year!

When put into this context, it’s clear that upfront machine cost shouldn’t be the sole driver.

When you’re cleaning amongst building users it’s important that cleanliness is seen but not heard. Working in partnership with contract cleaners, Kärcher has developed a range of eco!efficiency vacuum cleaners which, because they optimise power consumption, also provide reduced noise output, perfect for daytime cleaning and potentially extending cleaning windows.

The 58 dB(A), ‘A’ rated T 17/1 eco!efficiency tub vacuum features a 12 metre cord and large 17 litre container for long periods of uninterrupted use. Small savings on Watts add up to permanent savings. For example, a 40% energy saving could represent £45 per machine per year [1].

Keeping carpets well-presented and smelling fresh can be a challenge, especially in high footfall, fast turnaround areas.

The challenge of removing odours from carpets usually means that a carpet is out of use for some time, as it normally needs to be deep cleaned then allowed to dry.

Kärcher’s patented RM 760 detergent formula is available in powder or tablet form and is part of the CarpetPro series. Eliminating unpleasant odours from carpets Continued on Page 24.

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FEATURE: CARPET AND FLOOR CARE

Caring for carpets...and customers Traffik UK Ltd provides support for the effective restoration of carpets and for a cleaning and maintenance regime specially designed for nursing and care homes. Howard O’Brien, MD of Traffik UK Ltd, reports.

Introduced in 2015, the Oztek from Traffik UK Ltd has changed the way both carpet manufacturers and cleaning contractors tackle the cleaning, maintenance and restoration of carpet. It is a fast cleaning system for both carpeted and hard flooring that wipes clean carpet fibres and floor surfaces from all angles, oscillating dirt and contaminates from fibres and surfaces, removing soil of which traditional methods are simply not capable.

Traffik is now working closely with a large number of nursing and care home providers to restore carpet that would normally be believed to be beyond cleaning.

Carpets that are flat and contaminated with liquids, the over use of wet cleaning systems, and with black marks can, in most cases, be restored to a high standard. In addition, odours are managed effectively, frequently avoiding the need for replacement. In 26 years working in the cleaning and maintenance business we have never seen anything comparable to what the Oztek can achieve.

The Oztek carpet restoration system opens up and restores carpet pile fast and efficiently, restoring carpet to optimum standard and, in many cases, to like new.

This reduces the need for and cost of re-

placement - carpets should last 15 to 20 years, and with the Oztek they will!

Traffik UK Ltd has been established for over 26 years and works in partnership with the UK’s leading FM, healthcare, retail and catering providers, as well as Europe’s leading flooring manufacturers and distributors, providing a range of flooring solutions for all types of floor surfaces.

Products and services Traffik’s range of products and services include: Oztek oscillating carpet cleaning; Wearmax Ceramic floor seals warranted for up to 10 years; Tomcat oscillating scrubber drier systems; Anti-Slip slip assessment and prevention; and Training and consulting. www.traffik.uk.com

New Year’s resolution: clean better for less in 2017 Continued from Page 22.

caused by food spills, it is phosphate-free and has been awarded the WoolSafe certificate, so you can be confident that even sensitive carpet fibres can be safely restored to their former glory.

Each odour-eliminating carpet cleaning detergent tablet is individually wrapped in water-soluble film for precise, simple dosage. Pair the tablets with a spray extraction machine, such as those in Kärcher’s Puzzi range, to effectively remove odours and reduce future resoiling.

Proving chores don’t need to be backbreaking, Kärcher’s latest Puzzi 10/1 and Puzzi 10/2 spray extraction cleaners feature a revolutionary flexible suction tool with a rotating plastic lip. This ensures optimum contact is made regardless of the angle of the floor tool, dramatically improving cleaning results, ease of use and operator comfort - for left and right handed users, of all heights. These excellent ergonomics allow users to always 24 l JANUARY 2017 l www.cleaningmag.com

Spraying on and working in of the CarpetPro Cleaner iCapsol RM 768 (6 %) with the BRS 43/500 C.

area performance. In intermediate cleanwork comfortably in an upright position, ing mode, using CarpetPro Cleaner RM while improved flow properties increase ef768 with patented Kärcher iCapsol techficiency, reducing drying time by up to 30%, nology for dirt encapsulation, and the allowing carpets to be reused more quickly. process can end here - the vacuum unit is To help with the New Year hangover, simply switched off, which increases the Kärcher is offering £25 cashback on all area performance (up to 1000 m²/h), saves Puzzi purchases as well as a free starter energy and reduces noise emissions. The pack of detergent tablets and spot cleaner surface is dry again after just 20-30 min[2]. utes and the encapsulated dirt is simply Many premises require a variety of differvacuumed up with a vacuum cleaner durent cleaning machines to tackle different ing the next maintenance clean. areas. It’s here that multitasking solutions Many businesses will have a New Year’s can save on initial outlay, space in your resolution to be more productive - if you’d cleaning cupboard and staff training. like to spend less time cleaning in 2017, Kärcher’s award-winning step-on vacuum let Kärcher help you turn over a new leaf. cleaner, the CV 60/2 RS, can cut down on the need for so many different machines www.karcher.co.uk/professional because it automatically adjusts itself to every floor covering, from carpet to hard [1] Assuming 3 hours’ use per day, 5 days floor, and back again, without the need to per week, in a business paying 10p per stop. Slim and highly manoeuvrable, it prokWh. vides excellent operator visibility, is as at [2] Visit www.karcher.co.uk/cashback for ease in a corridor as an exhibition hall, and full details. can hop between floors in a standard lift.

Another multitasker, Kärcher’s new BRC With modern 40/22 C deep carpet cleaning machine is methods, textile floor suitable for both deep cleaning and incoverings can be cleaned efficiently termediate cleaning of carpeted and economically. areas. A special head, which can rotate 200° to both sides, makes the machine extremely manoeuvrable, reducing cleaning time by up to 30%. Obstacles can also be navigated easily.

There is particular emphasis on intuitive and ergonomic operation of the machine.

Carpet cleaners perform three functions in a single step: spray nozzles on the front of the machine head apply the cleaning agent solution. A roller brush works the cleaning solution deep into the carpet pile, then the squeegee wipes it up again, significantly reducing drying time. In restorative cleaning mode, the BRC 40/22 C uses a cleaning agent such as CarpetPro RM 764 mixed into the fresh water to achieve around 350 m²/h

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FEATURE: CARPET AND FLOOR CARE

Reaping the benefits of rotary club membership For many establishments, and especially those with large areas of hard floors, rotary machines play an essential role in day-to-day polishing and burnishing. But cleaning teams can often harness these workhorses to spur more effective and efficient cleaning and maintenance - reports Stephen Pinhorne, national sales manager at Truvox International.

The Orbis Eco, which is launching in Q1 2017.

Whether in an office block or supermarket, a hotel or a leisure centre, heavily trafficked hard floors are a never-ending challenge to keep clean, brightly polished and invitingly ready for use. Maintaining high standards of hygiene and cleanliness is a central ambition for the professional cleaner and having the right equipment is a prerequisite when it comes to tackling floors which all too easily become dull and scuffed from everyday wear and tear.

Choosing the right rotary machine is important for any cleaning team as it is essential to have equipment that can tackle varying needs, from maintenance jobs to buffing and burnishing to a high-quality finish.

High-speed rotary machines are designed specifically to produce a sparkling sheen quickly and efficiently. Lower-speed rotaries can often offer a more versatile and effective choice when it comes to taking on a range of tasks, from scrubbing to stripping floors or even sanding wooden surfaces - while they can also serve to buff floors to deliver a more than passable lustre. However, depending on the sizes of the areas within a property to be cleaned and maintained, and the range of different floor surfaces, teams may need to employ a mix of machines to address the full range of tasks at hand.

Rotary machines come in various shapes and sizes, with different and complementary strengths and abilities. Top of the list for high-speed rotaries is the need for a powerful and reliable motor that can deliver those highly polished results rapidly and over large 26 l JANUARY 2017 l www.cleaningmag.com

“Truvox International is committed to meeting the full spectrum of floor cleaning needs in just about every application. The Orbis Eco range which is launching in Q1 2017 - is designed around the demand from many cleaning contractors for streamlined rotary models. Powered by an 1100W motor, the new Orbis Eco rotaries come with speeds of 200 rpm, 400 rpm and dual mode. They combine exceptional handling and productivity in a highly competitive and robust package.”

areas. Irrespective of the rotary’s speed, to get the highest productivity from your team the machines they use must be well-balanced and handle easily so operators can not only achieve a high-quality finish on different surfaces but do so consistently, where necessary over long shifts.

Orbis rotaries by Truvox International are designed and manufactured here in the UK with these needs in mind. Key features across the range are exceptional balance combined with simple and easy-to-use controls, making them comfortable to operate and manoeuvre. Ergonomic design and adjustable handles, combined with built-in safety features, make the machines versatile and easy to use with powerful low-level motors that allow ease of access in cluttered areas and under furniture, while a centre wheel allows up-to-the edge burnishing.

There is also a selection of accessories designed to boost the versatility of the machines and make them more adaptable for different surfaces and tasks. A quick-fit spray attachment is a useful addition, usually deployed on lower-speed rotaries, to shift stubborn stains with cleaning solution.

Large heavy-duty wheels make the rotary cleaners easy to transport and manoeuvre, while injection-moulded brush guards and motor covers add a layer of protection for a machine that is often used intensively.

Orbis rotaries are employed in a wide range of sectors, meeting challenging floor cleaning needs from hospitals, airport concourses and sports centres to supermarkets, shopping centres and factories. The

hard floors they maintain range from vinyl and wood parquet to ceramic tiles, marble or concrete.

The high-speed Orbis UHS 1500 is designed to tackle a full spectrum of floor surfaces at an operating speed of 1500 rpm, spinning effortlessly to leave a shining swath of floor in its wake. Switching bushes and pads is straightforward, so the operator can move on to polish stone, granite, marble, terrazzo, vinyl, and PVC as well as concrete, terracotta tiles or raised rubber safety floors.

Where hard floors are subject to heavy use so that soiling and ingrained dirt become routine problems, high-speed rotary machines may not be the most efficient or effective solution. In this situation, lowerspeed rotary machines that can spray and scrub to clean and renovate floors tend to offer a more suitable mix of capabilities.

This may also include additional ‘soft skills’ - the ability to shampoo carpets and bonnet mop. At this end of the spectrum Orbis rotaries operate at speeds between 190 rpm to 400 rpm, with cleaning widths ranging from 38cm to 50cm.

The more powerful Orbis 400 - which comes with three cleaning width options still manages to dampen noise and vibration. With half that spin speed, the Orbis 200 is particularly well suited to carpet shampooing and bonnet mopping spillages, as well as cleaning and scrubbing hard floors. But it can also be easily adapted for more aggressive cleaning tasks with the addition of an 8kg weight kit.

Those who want to tackle light cleaning and intensive maintenance with just one machine have another option: the twospeed Orbis Duo Low Profile. In 190 rpm mode it is well capable of both heavy- and medium-duty stripping and scrubbing, and with the flick of a switch - the 380 rpm setting is ideal for spray cleaning and polishing.

As a manufacturer, Truvox International is committed to meeting the full spectrum of floor cleaning needs in just about every application. The Orbis Eco range - which is launching in Q1 2017 - is designed around the demand from many cleaning contractors for streamlined rotary models. Powered by an 1100W motor, the new Orbis Eco rotaries come with speeds of 200 rpm, 400 rpm and dual mode. They combine exceptional handling and productivity in a highly competitive and robust package.

While this round-up can only canter through some of the main attributes of rotary machines, it may serve as a pointer to the wider capabilities and permutations available to floor cleaning teams, which are sometimes overlooked. With rotaries, no less than with other equipment, it pays to take specialist advice when it comes to finding the right model or best combination of machines to meet the needs of your premises and help staff deliver the quality and consistency of cleaning performance we all want. www.truvox.com

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1947 - 70 YEARS - 2017

In the next issue Eco Green / Products and Services, Sustainability, THE CLEANING SHOW PREVIEW EDITORIAL Neil Nixon • Editor T: +44 (0) 7957 713316 • neilnixon@quartzltd.com SALES Vanessa VanSanten - Smith • Sales Manager T: + 44 (0) 1737 855041 • vanessavss@quartzltd.com Find us online at: www.cleaninghub.net

Window Cleaners We offer: Membership and Benefits ~ IOSH Accredited Training ~ Safety Accredited Member (SAM) Procurement Scheme ~ Secure online shopping www.f-w-c.co.uk/shop.htm And much more Formed in 1947 the professional Trade Association for Window Cleaners Federation of Window Cleaners Tel: 0161 432 8754 /0161 432 9280 Email:info@f-w-c.co.uk ± Web: www.f-w-c.co.uk

SPECIAL REPORT

Is borrowing money a good idea?

There is a simple test. Ask yourself: ‘will borrowing the money enable me to increase my profit?’ If it does then it makes commercial sense. In particular this relates to the cost of borrowing money. If it costs less than the increased profit then it sounds like a good idea. A lot of small businesses think they won’t be able to borrow money, that nobody will lend to them. Well it’s all changed now. There is a lot of money out there looking for somebody (like you) to lend to. Peter Williams, a broker with The Oxford Funding Company, reports.

the market but it’s hard to know which ‘platform’ (crowd lending group) you should approach. They all have the same idea. A group of investors who can’t get any return on their savings put their money onto the platform, and a little bit of each investor’s funds goes to each successful applicant. So it spreads the risk. They all have one thing in common, however - they really only want to lend to established businesses looking to expand. They aren’t interested in smaller and newer businesses. However, if you have got three years good accounts then generally they will lend you as much as you want.

So what should money cost? How much is fair/reasonable to expect you to pay?

When it comes to where to borrow, firstly The finance houses offering HP/lease fialways consider the ‘Bank of Granny’. Most nance/sales ledger finance/project and people with savings are getting no interest contract finance are, at the moment, very and are looking for any opportunity to earn switched on, and they are desperate for a sensible return. So the question to any business. They are not meeting their lendrelative or friend you want to approach is ing targets, the government is pouring not ‘Can you lend me some money?’, but money into them as they appear to be fillrather: ‘Would you be interested in earning ing the gap left by banks, and the rates are 6% interest on a loan of £10,000 over three competitive. They want to lend to you. Buyyears?’. In the current market if you can ing equipment on lease finance offers suboffer good security (ie: you are sure you can stantial tax savings as well as allowing you pay them back) and can afford to pay a sento match the cost of borrowing to the insible rate of interest then every lender (and crease in income from the machine you a lot of friends with savings) is looking to lease. lend to you. If Granny isn’t open for busiSales ledger finance can be very useful ness then you are looking at the commerprovided it is the right package. Getting a cial lenders - banks, finance houses, and big account that needs you to offer 30 days Personally I the new star, ‘crowd funding’. credit can cause a real cashflow still think the banks Personally I still think the banks have headache. You need some sort of funda way to go for them to get back to ing line that puts the money in your have a way to go for them to being able to lend to small busibank account sooner so the conget back to being able to lend to nesses in any sort of volume. tract gives you positive cashflow small businesses in any sort of There is always the exception, but from the start. Personally I hate volume. There is always the exception, factoring but invoice discounting generally I don’t believe going into a bank and saying ‘I’d like to but generally I don’t believe going into a is a great way to put cash in your borrow some money for my busiaccount, and there are some bank and saying ‘I’d like to borrow ness’ is going to lead to anything some money for my business’ is going great schemes for smaller busiother than an endless round of nesses. to lead to anything other than an pointless meetings, form filling Finance houses are also now endless round of pointless and ultimate disappointment. So looking at the weird and wonderful. meetings, form filling going to the bank is always worth a If you won a big contract and had to try, but for most cleaning businesses spend a lot of cost before getting paid and ultimate (unless you are able to put up your home you can ‘finance the contract’. disappointment. as security) they aren’t really suitable.

Crowd funding is now a major player in 28 l JANUARY 2017 l www.cleaningmag.com

Assuming you are borrowing from reputable lenders then they all charge the same with the exception of how much they build in for their perception of the ‘risk’ involved. Most lenders want about 5% to make it worth all the hassle. So if you happen to be a cleaning company turning over millions with a huge balance sheet, this is about what you would pay. If, however, you are a small one man band in your first three years of trading lenders would usually need to add 10% for risk. So you can see they will charge the other end of the scale about 15%. Despite what you may think, if you borrow from a mainstream lender they will generally charge the right rate. It is, however, still definitely worth shopping around as rates will vary and in some cases they are negotiable. Watch out for the sharks. The payday loan companies are still active in commercial lending. They will try to hide the true cost of borrowing but it can never make commercial sense to borrow from somebody who wants several percent - each month!

So borrow if it makes commercial sense.

Go to the right lender for your requirement, and don’t be afraid to get a couple of lenders to quote you.

So how to find a lender? Google the type of loan/finance you want and you will probably come up with a number of lenders who are worth approaching. If you don’t recognise their name do a bit of checking on the web first to ensure they are responsible lenders.

The NACFB is the recognised association for commercial finance brokers. You can go to a recognised broker who will listen to your requirements, tell you the best lender they believe will suit, and then arrange it all for you. They then get paid by the lender for finding them business, so in effect they are free to you. Again you can Google commercial finance brokers or look on the NACFB website for a list of qualified brokers in your area. If you don’t use an NACFB broker just check they aren’t charging a fee. www.thefundingco.co.uk

NEW PRODUCTS

Improved hygiene for vets Everyone expects the highest standards of hygiene to be implemented in any healthcare setting, and the protection of patients, pet owners and staff within veterinary clinics is no different.

Cleaning and disinfection should be monitored thoroughly and regularly with technology that permits objective measurement of any surface cleaning efficiency. ATP bioluminescence testing equipment from Hygiena International Ltd provides a simple rapid test for this purpose, with products being well established in the healthcare sector for over 10 years.

High standards of hygiene and monitoring have been adopted in animal research and breeding centres, whereas the hygienic state of nearly 5500 UK veterinary premises is largely unknown to their owners, staff and users. Historic cases of MRSA infection in companion animals have led to litigation cases where poor hygiene could be substantiated. The prevalence of multidrug resistant bacteria

is a present and major threat to human and animal wellbeing such that preventative measures are more important than ever.

The Federation of European Companion Animal Veterinary Association already recommends cleaning and disinfection. The Royal College of Veterinary Surgeons new Practice Standard Scheme is also a major initiative, and has auditing visits announced weeks in advance which do not appear to achieve any objective measurement standards for hygiene.

The Hygiena ATP bioluminescence equipment provides a simple, rapid method for measuring surface area organic matter. It specifically measures adenosine triphosphate (ATP) which is the universal energy molecule present in all living things. The measurement equipment comprises a small hand held instrument and an allin-one sample collection and testing device, which are capable of generating a numerical result in 15 seconds.

It gives an objective yardstick and benchmark to describe and communicate levels of contamination and demonstrate what cleanliness really means. The use of ATP bioluminescence for cleaning verification is well established and has the highest recommendation by the Rapid Review Panel of the Dept of Health and Public Health England in support of the fight against HCAI. The test is also recognised by the CDC in USA and is written into a standard for cleaning in Denmark and Sweden. www.hygiena.com

16kg capacity eco-friendly laundry system launched Xeros has announced the Xeros SM35, a new 35lb/16kg capacity washer that is ideal for dry cleaners, smaller hotels, and spas where size and space is a consideration.

Utilising the same patented polymer cleaning technology as the Xeros SMV90 commercial washer, the Xeros SM35 is claimed to reduce water consumption by up to 80%, and energy and detergent usage by up to 50%.

“The Xeros SM35 is a direct response to our customers’ request for a smaller system with the same superior cleaning, water and energysaving capabilities that Xeros has become known for,” said Joe Bazzinotti, general manager, senior vice president, Xeros. “We now have a solution for customers where machine size has been a concern, and who want superior, gentle cleaning that is eco-friendly.” www.xeroscleaning.com

Stingray shines at Innovation Awards Unger was presented with an Innovation Award at ISSA/Interclean North America. The Unger Stingray indoor window cleaning system impressed the jury and won the award in the ‘supplies and accessories’ category.

With a total of 50 cleaning companies registering their products for the Innovation Awards this year, the competition was challenging across all categories. An expert jury made up of distributors, construction companies and in-house service providers judged every product on its forward-thinking potential, giving particular consideration to profitability and

safety aspects, as well as innovative features, quality and productivity. The jury chose Unger Stingray based on its unique advantages that make cleaning indoor glass, mirror and other washable surfaces simpler and more efficient.

According to the ‘Indoor window cleaning time and consumption study’ conducted by hygiene consultant, Hyco Mück, the Stingray allows you to clean 25% faster compared to the traditional sprayer and a cloth method thanks to its one

step ‘apply and clean’ design. Its enclosed sprayer applies the glass cleaner directly to the surface, eliminating overspray and drips, so there is no risk of airborne chemical inhalation and no need to spend extra time on covering up nearby items or cleaning up the mess. At the push of a button, the Stingray pump dispenses a single shot of professional glass cleaner with 3M Scotchgard protection, its precise application allows you to clean brilliantly, control costs and minimise waste, using - according to Unger - 39% less chemicals. www.ungerglobal.com/ stingray

Published by Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey, RH1 1QX Tel: 01737 855086 www.cleaninghub.net

Editor Neil Nixon neilnixon@quartzltd.com Tel: 07957 713316 Sales Manager Vanessa Van Santen-Smith vanessavss@quartzltd.com Tel: 01737 855041 Production Manager Carol Baird carolbaird@quartzltd.com Tel: 01923 437619 Managing Director Steve Diprose CEO Paul Michael Paid Subscriptions Elizabeth Barford subscriptions@quartzltd.com Tel: 01737 855028 Circulation Enquiries Circdata quartzmedia@circdata.com Tel: 01635 879303 Annual Subscriptions 12 copies per year UK: 1 yr: £122 2 yrs: £220 Rest of the world 1 yr: £170 2 yrs: £306 C&M is free for qualified readers in the UK .

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ISSN: 1473 723X © Copyright Quartz Business Media 2017 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner.

Printed by Pensord Press Ltd. www.cleaningmag.com l JANUARY 2017 l 29

PRODUCTS AND SERVICES ACCESSORIES AND SPARES

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