RESETTLEMENT FOR ALL RANKS
October 2016
DEFUSE YOUR INTERVIEW DEMONS Stand up for yourself and stand out from the crowd page 14
SELF-STARTER? How to get your own business up and running page 46
CAREERS IN THIS ISSUE: Law
Road transport and freight management Technical author
The only monthly resettlement magazine distributed to all MoD units by BFPO under contract
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EDITOR WE’RE IN THE RUN-UP TO HALLOWEEN and, while
many of us enjoy a good horror story, when it comes to your resettlement, a fairy-tale ending is much more what you’re after. To help you in your quest to achieve that, our regular civvy contributor Ryan Mansfield has some useful advice from ‘the other side’ on preparing for a situation guaranteed to strike fear – or at least an attack of nerves – into many of us: the dreaded interview … or, perhaps more accurately, the dreaded interviewer (see page 14). As ever, Ryan has some tips to help you take control of a potentially difficult situation and deal with that particular ‘monster’. Of course, you can never predict exactly how an interview will unfold, or what kind of tactics might be used, but – like vampires and werewolves – you can prepare yourself to deal with most eventualities. With this in mind, we hope Ryan’s advice will equip you with the necessary stake or silver bullet … Elsewhere in this issue there’s the usual mix of practical guidance on a range of career sectors. We have a new feature on law careers, and take a look at road transport driver training and qualifications. We also have a concise
‘career briefing’ offering notes on the world of the technical author and finally, for the real self-starters among you, there’s practical guidance and background information on running your own business. Unfortunately, even at Halloween, there’s no supernatural spell that will help you get to where you want to be. The key is, as always, something much more down to earth: think ahead and make sound preparations. Practical magic!
Lynn Brown Editor
In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit questonline.co.uk and click on ‘Careers A–Z’ for the full list.
Quest and the Quest logo are registered trade marks of Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Alec Burns Tony Heathfield Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798 Cover photo courtesy of The Northern Echo
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October 2016
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Contents RESETTLEMENT MATTERS
14 Flushed with success>> Tips on how to defeat common interview gremlins
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CAREERS 16 Law 20 Road transport and freight management 26 Technical author 46 Running your own business
REGULARS 06 The Hub >> News, course options and first-hand reports to support your transition 38 Factfile >> Complicated rules and regs made easy 44 Career Transition Partnership courses and events 50 Job opportunities
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>> News, course options and first-hand reports to support your transition >> BUSINESS START-UP
Preparing for business with ICAEW and X-Forces Part 2: Why do a business plan? By Clive Lewis, ICAEW, in conjunction with X-Forces Our new series of articles – courtesy of X-Forces, in conjunction with the Institute of Chartered Accountants in England and Wales (ICAEW) – aims to support potential entrepreneurs by answering some of the FAQs received from those either thinking of embarking on self-employment or scaling up and employing staff. If you’re a potential small business owner yourself, we hope you will find these short and to-the-point features a valuable addition to your own preparation. This second instalment explains why a start-up business should prepare a business plan to map its progress to profitability. For start-ups, sales forecasts are critical – particularly how the new business will attract customers. Next, the plan will specify the resources (people, equipment, money) required to achieve the forecast sales, including realistic timescales to achieve significant milestones such as when the business will start trading. This information will be the basis on which the financial forecasts (profit and loss account, balance sheet and cash flow forecast) are prepared. Once completed, the plan can be used to monitor the performance of the business. As a business grows, the first business plan can be used to prepare annual budgets and updated financial forecasts for the year ahead. A business plan is next required when considering raising finance. Finance providers require considerable information in support of loan applications, such as financial forecasts, historic annual accounts and management accounts. A business plan should provide a vision of the business’s future, how it will grow, why the finance is required and how it will be paid back. But it’s when a business wants to sell shares in the business that a full business plan will be most required. The business plan must be exciting but credible, and offer evidence of growth and future prospects. The Executive Summary must have a wow factor. It should clearly describe the business proposition and contain a summary of the financial figures, up to five years ahead, including the amount of capital sought. Potential investors will want to examine the details supporting the business plan. So be prepared to back up key assumptions. The skills learned and the perspectives gained while preparing the first plan will help with growing the business, raising finance and – who knows? – one day potentially the sale of a successful business. Case study: David Smith, CrossFit Spitfire and former RAF Armaments and Explosives Management specialist ‘The main challenge I have faced so far – especially in the set-up stage of the business – has been having to engage and manage a number external organisations such as estate agents, landlords, solicitors, local councils, equipment suppliers, trades people and clients – especially to tie everyone down, all together, in a timescale that meets the business plan while ensuring the books balance. ‘Having a good, well-thought-through business plan has helped with this significantly, while maintaining the belief and confidence that it will work. Without the support and guidance of X-Forces this whole venture simply would not have been possible. Sharda (my business adviser) has been able to guide me through the creation of my business plan from day one, all the way to the point of securing the funding required to make the business become a reality.’ For more information about CrossFit Spitfire and David’s story, visit www.crossfitspitfire.com Ready to go? Register for X-Forces’ start-up and business planning support today at www.x-forces.com Help for businesses can be obtained from ICAEW’s Business Advice Service, in the form of a free, straightforward discussion with an ICAEW Chartered Accountant. Find out more at www.businessadviceservice.com
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>> ARMED FORCES DISCOUNT
Topgolf launches Hero Club for British Armed Forces and emergency services
To acknowledge the hard work of the British Armed Forces and emergency services personnel, Topgolf UK has launched a new initiative: the Hero Club. Members of the Defence Discount Service or Blue Light Card schemes will benefit from a 50% discount on Topgolf games Monday to Thursday from 9am–7pm. The Hero Club arrived at Topgolf’s three UK venues – Surrey (Addlestone), Watford and Chigwell – in September and will run indefinitely. It has plans to expand throughout the UK. Topgolf is a premier golf entertainment venue combining the competition of sport with leisure, food and drink. Launched in 2000, it is on a mission to create a unique sport and entertainment community for people of all ages and experience levels. For more information, visit http://topgolf.com/uk/
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest QuarterPage_CRS_MOD_Ad_Layout 1 14/01/2015 16:31 Page 1
t s a nt e u ve k r Se RS e ric be e m BF tt e Ca Nov th 24
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Aim for Aberystwyth, for student satisfaction
Imagine a university in a ‘great town’ – a university that offers students a stunning learning environment next door to one of the world’s great libraries, a research-led institution that has some of the best student accommodation, and one of the best packages of awards, bursaries and scholarships (worth up to £15,000) in the UK, all within a UNESCO-designated BioSphere. Established in 1872, Aberystwyth is Wales’s first university. Today it is a vibrant, cosmopolitan community of more than 11,000 students representing over 90 nationalities from all corners of the world, with a range of ages and study modes. It offers a wide range of degree subjects, from law to art; politics to sports science and business to zoology – there is something for everyone. As a top 50 research-intensive university (Times Higher Education), teaching is informed by research. Our students learn from academic staff working at the cutting edge of research, equipping them with the latest skills and knowledge. Employment prospects are excellent: the percentage of Aber graduates in employment or further study this year is 92% (DLHE, 2015) and we are number four in the UK for student satisfaction (NSS, 2016). But there is more to student life than just study, and Aberystwyth has a lot to offer. There are cafes, bars and restaurants, shops, clubs and societies, as well as the award-winning Aberystwyth Arts Centre. And of course there are beaches and mountains, and bottlenose dolphins in the bay. As you transition from life in the Forces why not come and see life as a student here in Aberystwyth? To find out more, visit www.aber.ac.uk Get in touch 01970 622 021 www.aber.ac.uk See the advertisement on page 15
>> FINDING FUNDING
Injured Afghanistan veteran back on track with biology degree Life is back on track for injured RAF veteran Stephen Ashcroft of Cheshire, thanks to a new partnership between the Royal Air Force Benevolent Fund and Barclays. Stephen’s RAF career unexpectedly came to an end when his vehicle drove over an IED, leaving him with life-changing injuries and an uncertain future. Stephen, then a Corporal serving with No. 2 Squadron, RAF Regiment, was on his second tour in Afghanistan, when his unit was deployed to Kandahar airfield to respond to an emerging threat, later identified as a ploy. As a machine gunner, Stephen and his unit’s responsibility was to maintain the security of the airfield and the staff working there. When his vehicle left the airfield area, it triggered the IED, which killed the vehicle’s 20-year-old driver and left Stephen with devastating injuries. In 2013, aged just 31, Stephen was discharged from the service and was faced with the daunting prospect of finding a new career outside of the RAF. He says, ‘A key aspect to making a successful transition back into civilian life was to find a job I was going to be really passionate about. For me, a degree in biology did just that. The RAF was unable to fund my entire tuition, which is why I approached the RAF Benevolent Fund. They offered to pay for the remainder of my fees, including my foundation degree in natural sciences and my degree in biology. Their support ultimately enabled me to achieve my goal, as I wouldn’t have been able to afford it without their funding.’ As part of its wide portfolio of support for the RAF family, the RAF Benevolent Fund provides transition grants of up to £12,000 per veteran to support bespoke resettlement programmes for RAF personnel who are wounded, injured and sick (WIS), and medically discharged from service. The training helps fill skills gaps that could limit employment opportunities in the civilian world, or help a veteran retrain
for a new career following life-changing injuries. The RAF Benevolent Fund has partnered with Barclays to provide these grants, through the Barclays AFTER programme. Every year Barclays supports Service men and women with their transition into civilian employment after serving in the Armed Forces, and aims to highlight the economic value these highly skilled individuals can bring to the world of work. Stephen adds: ‘I’m so grateful to the Fund and Barclays for helping me with my university fees – I couldn’t have started this degree without them. It has totally changed my life and given me the opportunity to achieve something that I wouldn’t have been able to do without their help.’ He now has a successful career working as a DNA analyst for a forensics company. To find out more, visit www.rafbf.org
>> JOB FAIRS South Coast Employment Fair 20 October, Southampton West Midlands Employment Fair 17 November, Telford These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies
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a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. They are open only to serving and ex-military personnel who have pre-registered to attend through the CTP. This is a great networking l
opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! Book your place today. Call the Central Bookings Team on 0203 162 4410 or visit www.ctp.org.uk/events to find out more.
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First choice for locksmith training Learning a trade like locksmithing has long been a popular option for those leaving the Armed Forces, however with many companies offering varying standards of training, choosing the right provider can be a difficult decision to make. The Keytek™ Locksmith Training Academy offers you locksmith training courses and a purpose-built Academy facility, which are widely regarded as the best available within the industry, not only by previous students but existing locksmith engineers and the independent assessors of our accreditation partners, including regular, ongoing Lloyds ISO assessments. This ensures that every candidate undertaking any of the Keytek™ Academy training courses is assured the highest standards of specialist locksmith training available. We provide a range of courses at the Academy primarily aimed at newcomers to the industry, all of which are fully accredited either with the Keytek™ Accreditation on the four-day course or level 4 NCFE accreditation on the five- and eight-day courses, both of which have been ELCAS approved, meaning that Service personnel leaving the Armed Forces are able to make use of their Enhanced Learning Credits. Keytek™ has been established for many years and is not only the UK’s premier locksmith training provider, but also the UK’s largest independent locksmith, providing a 24-hour emergency locksmith service operating across the whole of the UK. This means that, on successful completion of our courses, we know that you will have been trained to exceptionally high standards and we may therefore be able to offer you work. This is something totally unique within the industry! If you want training that is first class within the industry, backed by the UK’s largest independent locksmith, with the possibility of being offered work on successful completion of our courses, call us now on 01202 711195 for more information or to book your place. Get in touch 01202 711195 academy@keytek.co.uk www.locksmiths-training.co.uk See the advertisement on page 35
Study for your future outdoor career at Merrist Wood College
If you’re looking for a career in the outdoors and want to learn from experts then this is the place to start. Merrist Wood is a 400-acre, multi-award-winning college specialising in the land-based industries. The college offers full- and part-time courses for future outdoor careers in arboriculture, landscaping, horticulture, sports turf, and wildlife and conservation. Learn new skills in chainsaw use, turf maintenance, lambing, wildlife surveying, hedge laying, small-scale farming, plant propagation, paving and more. Tutors are industry specialists with extensive experience of working in their relevant field. Facilities include specially designed workshops, dedicated sports pitches, and an estate comprising woodlands, wetlands and grasslands. Merrist Wood has a national and international reputation among employers and industry, and works with organisations such as BALI, Surrey Wildlife Trust and the RHS. Visit www.merristwood.ac.uk or come along to an open event to find out which course is right for you.
Get in touch 01483 884040 www.merristwood.ac.uk See the advertisement on page 11
>> BUSINESS SUPPORT
Success of first 700 military entrepreneurs celebrated The unprecedented success of military entrepreneurship has been celebrated by the government, big business and charities on the third anniversary of business support service X-Forces. Those attending an event on-board HMS President in London heard that the 700 businesses supported by X-Forces are a third more successful than their civilian counterparts; their success rate on government Start Up Loans is within the top ten nationally at more than 90% being paid to date. Acknowledged by the MoD as having made a ‘very significant difference’ to the UK’s Service leavers, X-Forces gathered with partners from big business, government departments and military charities to congratulate these entrepreneurs, who are now scalingup and providing employment.
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X-Forces was founded in July 2013 to foster the military focus and tenacity in the UK’s Armed Forces community with a free-to-access package of support comprising business planning, funding and mentoring. Three years on, X-Forces has helped to launch 700 new entrepreneurs, to whom £7,300,000 in seed funding has been lent (as at 16 September 2016), as an official partner of the government’s Start Up Loans Company. The MoD has appointed X-Forces as the Business Enterprise Trainer for the Career Transition Partnership, delivering support and training to those expressing an interest in business ownership and self-employment. For more information, visit www.x-forces.com
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I DID IT!
Losing the plot
Why do so many business projects fail to deliver? (And could your skills help turn this around?)
Name: Beverley Thorogood Employer: Ministry of Defence, Royal Air Force Position: Personal Learning Adviser
Why did you choose to study on BA Business & Enterprise (BABE)? As a learning adviser I have researched a number of degree programmes – indeed my job is to guide personnel towards the best course of study for them. The BABE programme offered a number of key benefits for me. First, the ability to gain accreditation of prior learning and experience, and therefore to achieve the degree in under 12 months. Second, unlike some other programmes, the content focused on the practical application of learning, which was totally relevant to the private, public and third sectors. The cost, too, was a factor, as the BABE programme offers very good value for money. I also felt that being a graduate would offer me greater credibility when promoting higher education to others. What were the three key things that you learned? I realised that the skills and knowledge I’d gained throughout my adult life were much greater than I’d given myself credit for. Reflective learning is a fantastic tool for developing emotional intelligence and can be quite humbling at times. Simply learning theoretical models is less effective for me than learning how to apply those models to real-world situations. The fact that BABE is very strongly focused on work-based, real-life situations makes the learning much more relevant. Has your organisation benefited from your studies and, if so, how? The BABE programme has taught me to take a broader, more strategic view of the organisation in which I work. The Work Based Learning Project provides a clear plan of action, which gave me the motivation to keep going, even when I came across hurdles and barriers that could have risked jeopardising the project. I have been able to increase our customer base and offer a wider range of services. The business models and tools that I’ve been introduced to during BABE have ensured that I can evaluate and measure how successful the project has been, and enabled me to align the project to the Station Commander’s strategic objectives. On a professional level, the BABE programme has helped to develop my leadership and management skills and enabled me to become a more confident manager. What has been the impact on you personally in achieving a degree? Every time I completed a module and passed it I felt a profound sense of achievement. There is certainly a great deal of work to be done, and learning to manage my time better has been a challenge at times. However, knowing I’ve been able to manage a family, a full-time job and complete 120 credits in a year is something I feel very proud of. The biggest impact for me, however, is an increase in personal confidence. When I embarked on the programme I was filled with self-doubt, but now I feel I can do anything – I might even consider doing the Master’s in Entrepreneurial Leadership! What would you say to someone who is considering starting BA Business & Enterprise? I would advise anyone looking to embark on a course of study to be absolutely certain that it is the right course for them. However, for anyone looking for a business and management-related course that provides skills and knowledge that can be applied in their workplace, this one is challenging but highly satisfying (and takes only a year to complete). I don’t think I could suggest a better course than BABE. The support and feedback I’ve received from the university has been outstanding, and having the monthly contact with the rest of the cohort has meant I never felt like I was doing this on my own. If you had to sum up participation in BABE in one sentence, what would you say? BABE is a highly rewarding, well-structured programme that uses blended learning to get the very best out of its students. Get in touch 08452 606040 su.smith@napier.ac.uk www.napier.ac.uk See the advertisement on page 35
Huge amounts of time and resource go into delivering projects, but how often do businesses reach the end of a project and realise it hasn’t delivered exactly what they set out to achieve? You might be surprised to know that 50% of respondents to a KPMG survey* of 100 businesses across a broad crosssection of industries indicated that their project failed to consistently deliver what it set out to achieve! It seems that traditional project management methods might not be as effective as they used to be. Could this failure be down to the fact that only half of all project managers hold a formal qualification? Or even that those who do have project management qualifications are somehow losing sight of desired outcomes along the way? With Brexit on the horizon, now more than ever businesses are operating in a climate of economic uncertainty and change. This means project managers and change initiators need to ensure they are working smartly with their available resources. It’s about making certain there’s a process in place that ensures projects deliver exactly what you want, even if desired outcomes change due to unforeseen issues
along the way. This is where Managing Benefits comes in, helping to ensure that a project’s deliverables add both value and a decent return on investment to a business. We’re finding that, with the right focus and terminology, skills acquired during Service map across particularly effectively via a benefits management qualification. Bristol Management Centre (BMC) is proud to be the first CTP-approved, ELC-eligible provider to be accredited to provide the classroom-based APMG International Managing Benefits™ qualification. We offer course packages to help you get the most from your ELC funding. A fresh approach, it could set you apart from the competition as you make the transition to a civilian career. It can also build on your existing Project, Programme and Portfolio Management skill set, sitting neatly alongside qualifications such as PRINCE2®, APMP, MSP® and MoP®, all of which we also run at BMC. For further details or an informal discussion about your requirements, call us on 0117 949 1500 or visit www.bmc.ac.uk/military-training See the advertisement on page 25
>> TACKLING ANXIETY
New help for veterans with anxiety and depression According to a recent report published by the Royal Air Force Benevolent Fund, the RAF’s leading welfare charity, 11% of working-age RAF veterans reported feeling depressed. More broadly, 14% of working-age RAF veterans reported experiencing psychological difficulties in a one-year period. The RAF Benevolent Fund is partnering with Anxiety UK to provide specialised support for veterans and their family members, aged 16–64, who are experiencing a number of psychological troubles
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including depression, anxiety, low mood, panic attacks, stress, low self-esteem or low confidence. Through this partnership, Anxiety UK will provide those who have served in the RAF and their families, of working age, with a variety of services and resources, including: l a dedicated helpline and email services to provide emotional support l self-help materials and annual membership of Anxiety UK
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free counselling sessions for those experiencing anxiety and/or depression, and meeting eligibility criteria. Those in need of support should call 0844 334 1550 or email rafsupport@anxietyuk.org.uk Telephone support is available Monday to Friday, 9.30am–5.30pm; call charges apply. For more information about Anxiety UK, visit www.anxietyuk.org.uk or, to find out about the work of the Royal Air Force Benevolent Fund, go to www.rafbf.org
Readers must consult their Single Service Advisors BEFORE committing to courses Readers must consult their Single to Service Advisors BEFORE committing to courses When responding advertisements please mention Quest When responding to advertisements please mention Quest
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questonline.co.uk l October 2016 March 2016 / www.questonline.co.uk
13
Q
RESETTLEMENT MATTERS
RYAN MANSFIELD
L
eaving any job can
within that statement. You need
be demanding on the
to try to portray who you are
emotions. We may
as much as possible. The older
have a blurry misconception
generation will tell you to cover
of our own self-importance
your tattoos and shave your
and interrogate ourselves with
stubble off; your mum will tell
questions like, ‘How will they
you to be the ‘sharpest dressed
cope without me?’ or ‘Am I
there’; your mates will give
letting them down?’ This is
you a load of tosh suggestions
normal and far more common
they’ll claim they’ve used in the
than you might think – and won’t
past, when really it’s just the
be helped by the reality that you
Carlsberg talking.
perhaps no longer view some of
Now I’m not saying you
the people you work alongside
should have a total disregard
as colleagues, but as friends.
for job chat etiquette, but there
Nevertheless, the fact that you
is a fine line between doing
have QUEST in your hands is
what everybody says you should
more than enough evidence that the time is right and you’ve moved on, or know that it’s just a matter of time until you do. Indisputably the biggest nuisance in this situation is the pursuit of a new job. No question. Finding and applying for jobs that tick a satisfactory amount of boxes on your fantasy wish list, only to never hear back from most of them or discover that the position is already taken. My advice: apply for plenty and see what happens. From there, the comparatively small percentage that expressed an interest in you will be in touch, and that’s where we’re going to
Flushed with
success
‘We need to talk,’ says QUEST’s regular civvy contributor Ryan Mansfield, ‘about interviews’ or, as he prefers to call them, ‘job chats’ – a different name that somehow helps to take the sting out of that necessary evil of the job-finding process. So here he is with some tips on how to rise above common interview job-chat gremlins with the help of the ‘3Cs’ – confidence, calmness and composure – and a little ‘toilet humour’
focus our attention in this
for you. For example, I once went to what turned out to be a successful job interview on a Friday, and wore the same outfit that night for a party with friends. If you don’t own a suit or feel uncomfortable in certain type of clothing, then don’t wear it! There are plenty of smart alternatives. The same goes for the rest of your appearance. The taboo that was once beards and tattoos in the interview world is no more, and as long as you look respectable, and your granny isn’t heading the interview panel, it shouldn’t hinder your chances. A former colleague of mine, Mark Pilbeam, a lecturer in law, once gave me one of
feature: the interview. Having
and see if you can make it work
you. You may have been in the
those obvious but invaluable
said that, I really dislike the
between you. It’s all a matter of
Forces since you left school, and
pieces of advice we don’t always
word ‘interview’. It seems far
mind-set – and keeping a lid on
I’m aware that this may even be
think of it when it comes to
too serious and it puts me on
your nerves and demons is the
the first job chat you have ever
job chats. He told me to avoid
edge just to say it. So let’s
best way to get ahead of the
prepared for. I’m also sure that
refer to them as ‘job chats’
rest.
everyone you know is eager to
from now on. I suggest this
14
do, and what is actually best
I have always been quite
chuck in their two-penn’orth and
because it’s amazing how
lucky and seem to land jobs
advise you on what you should
an interview has the bizarre
rather than actually having
say and do, making it all seem
ability to make us very tense
to look for them. However,
very confusing. Well it’s not.
and disrupt every butterfly in
having sat on both sides of the
our belly. Why is that? We’re
interview desk, I know not only
from this, if nothing else, is that
going to sit down, have a ‘chat’
how difficult it can be, but also
times have changed, and pretty
with a representative of the
what companies tend to look for
much everything I say from
organisation you’ve applied to
– and I’d like to share this with
here on out fits comfortably
October 2016 l questonline.co.uk
The key advice to remember
STICK AT IT! Searching for a job is very much like trying to hit a piñata. You’re blindfolded and you have no idea what will happen each time you take a swipe … but you do know that law of averages says you’ll crack it in the end.
what he called ‘conveyor belt
best to brighten up ‘interview
to not only show you have an
or treat the whole experience
responses’: loosely translated,
day’, because it’s not much fun
interest in the workplace you’re
like you’re being interrogated
don’t bother with all the ‘I
for them either. Failing that,
trying to join, but also that you
at the end of a flashlight beam.
work well as part of a team; I
and if you have a particularly
aren’t a big panicking mess
If anything, they should be
am honest and hard working’
imposing and intimidating
who can’t wait to dart out and
grateful that you are sitting in
stuff … You get the gist. These
interviewer, take the advice of
breathe a big sigh of relief.
front of them, wanting to work
people may interview eight or
a young builder I once worked
It demonstrates confidence,
for them. And, most important
more candidates a day, and if
with: try to imagine them sitting
calmness and composure.
of all, remember that they
you regurgitate the same as the
on the toilet. Maybe it works?
Three qualities they are sure to
want you to impress them and
robots before and after you,
He did get the job after all …
be looking for.
not mess it up. After all, what
chances are – unless you’re
You always want to stand
So can you recall the one
company or organisation wants
particularly attractive – you’ll
out. Even if it’s for something a
key statement? Times have
to hire mediocre staff? Do what
just blend in with all the others
little unorthodox, you want to
changed. You don’t have to
you have to in order to stand
and be forgotten about come
be remembered for something.
conceal that little tattoo on
out. Good luck! Q
5 pm.
If there’s one thing that baffles
your foot, wear your dad’s
me in job chats more than
old-fashioned ‘interview suit’
So it’s essential we don’t let our anxieties overpower the
anything, it’s those people who
reality of the situation and do
respond with an immediate
whatever necessary to steady
‘No’ when asked if they have
our excessive worries. When
any questions. No? You’ve had
trying to land a new job, we
several days to prepare for this
sometimes overlook the fact
interview and you don’t have
that the panel are human beings
one question to fire back at
too, and just want to go home
them after they’ve just grilled
and sit with their families – just
you for everything you’ve
like the rest of us. So try your
got? This is your big chance
WRITE TO RYAN …
Q
Ryan would be delighted to hear from you if you feel he could offer you any help or guidance, from a ‘civvy perspective’. To get in touch, ryan.mansfield14@hotmail.co.uk Because it is likely that many Service leavers will have similar concerns, we would like to encourage you to get in touch with Ryan and, in turn, we will aim to publish any resulting useful advice (anonymised, of course!) in future editions of QUEST for the benefit of our wider readership.
Be Exceptional Aberystwyth University offers an exceptional environment to start your next step from the forces. Study with us and enjoy the future career you want - in the UK or overseas.
#LoveAber
We’d love to meet you so come along and visit us on one of our next 2016 Open Days:
Saturday 15 October | Saturday 12 November Saturday 8 December (Virtual Open Day) Or call our Admissions Team on
01970 622 021 www.aber.ac.uk 230916 - 21355
questonline.co.uk l October 2016
15
Q
LAW
Legal highs ex-Service people in claims for injuries and If you haven’t yet considered law as a profession, other issues that might make their return solicitor and advocate Ahmed Al-Nahhas, of London- to civilian life tricky. Or, if you don’t want based law firm Bolt Burdon Kemp, explains the to specialise, you can work in a general practice, which can be even more varied. variety of opportunities it offers that might make it a very advantageous career move – it may even offer What can life as you the chance to help other ex-Service people and a solicitor or Chartered Legal maintain your connection with the Forces
Executive be like?
What’s involved?
T
fast paced and you
here are currently around 35,221
Executives advise clients on a daily basis
regularly have deadlines
practising solicitors, 15,899
about a number of issues, many of which
to meet. You will need to
barristers and 7,500 Chartered
may be ‘non-contentious’ and may not
absorb a lot of information
Legal Executives working in approximately
require the involvement of a barrister.
– both facts and legal
10,726 law firms in England and Wales,
They will typically instruct a barrister if
principles – and there’s
as well as in in-house legal departments
they need specialist advice on a particular
lots of bureaucracy and
of large companies and public-sector
legal subject or if they need a client to be
paperwork. You will need
organisations. That’s lots of opportunities
represented at court.
a mind for business;
and potential employers. Although the
One of the best things about becoming a
largest, best-known firms are based in
lawyer is, once qualified, you can specialise
London, there are law firms on most high
in the area of law you’re most passionate
streets across the UK.
about, be that criminal, employment,
One of the first questions for you to
corporate … the list is a long one. For
think about is whether to pursue the career
ex-military personnel like you, a
route of solicitor, barrister or Chartered
career in law could mean
Legal Executive. Barristers are historically
getting the chance
the elite of the legal profession and spend
to help other
the majority of their time on their feet in court representing clients and arguing cases before a judge. Depending on their
16
First, the work can be speciality, solicitors and Chartered Legal
October 2016 l questonline.co.uk
understanding the
economics behind a successful practice will
You may be subject to serious disciplinary
you may be ahead of the curve and the
be crucial to your success. There is a great
proceedings if you drop the ball.
experience you already have could be
variety of work, and each individual client
You may have to travel to meet clients
and case can be very different. There are
or attend court, but the career is largely
also many areas for you to specialise in,
desk based. You may find this a struggle
including criminal, corporate, media, family
if you prefer an outdoor environment, as
and litigation, as well as many others.
many Service personnel do. As with any
Lawyers are regulated by professional
other demanding profession, it can be
bodies and there are very stringent rules
stressful and getting the right work/life
that you must learn and adhere to, as well
balance can be tricky.
as very high standards for client care.
Related skills gained in the Services Of course, becoming a lawyer requires significant training and study. There are a
sought after. Normally, you will need: l
GCSEs and A-levels (good ones preferably)
l
a qualifying law degree (normally three
l
at least a pass on the Legal Practice
years) Course (LPC) l
a training contract from a law firm.
If you don’t have a law degree, but do have a degree in another subject, you will need to complete the Graduate Diploma in Law (GDL) before taking your LPC. Depending on what qualifications
number of skills you may have gained while
you already hold, securing all of the
in uniform that are transferable and very
requirements for a career as a solicitor can
necessary for a career in the law. You will
add up to a very big investment – not just
need to be:
several years of study, it can also cost many
l
thousands of pounds. For an undergraduate
a good communicator
l organised
degree in Law (LLB), you will have to pay
l
open minded and not judgmental
tuition fees of approximately £9,000 per
l
a problem solver.
year for three years. The LPC will normally
What skills will you develop?
cost between £10,000 and £15,000, and can be done full-time (one year) or part-time (two years). The GDL will normally cost
There are a number of personal and
between £7,000 and £10,000, and can also
professional skills that you will develop as a
be done full-time (one year) or part-time
solicitor, including:
(two years). These courses can be funded
l
IT skills
with a professional development loan from
l
mental agility
a bank.
l
presentation and advocacy skills
l
analytical skills.
Get qualified!
The Chartered Legal Executive route enables you to get work in the legal sector while you are still training. You can join the Chartered Institute of Legal Executives
Becoming a solicitor involves a big
(CILEx) without a degree and follow its
investment of your time and money. It’s
vocational training course. The minimum
not easy and can be very competitive,
requirement is four GCSEs. To become a
but having served in the Armed Forces
lawyer through CILEx, you need to take
questonline.co.uk l October 2016
17
Q
LAW
a series of exams at level 3 (equivalent
There may be many in-house positions
at the same time as studying, with income
to A-level) and level 6 (equivalent to
that you should not ignore. Working
increasing as the various stages of the
honours degree standard), which will take a
in-house normally involves being employed
qualification are achieved and experience
minimum of four years by distance learning
by a company to work as a lawyer, i.e. your
is gained. CILEx members who pass all the
to achieve. However you would be able to
only client is the company. These can be
qualifications and satisfy the three-year
apply for paralegal roles within the legal
equally competitive jobs and can offer very
employment requirements to become
sector once you had achieved the first year
attractive financial packages as well as a
Chartered Legal Executives can command
of training, which leads to a CILEx Level
better work/life balance when compared to
a salary of between £35,000 and £55,000
3 Certificate. The full qualification at both
the traditional work in a law firm.
or more, especially if you become partner
levels entitles you to Graduate Membership
As someone who has been in the
in a firm.
of CILEx. In order to qualify as a Fellow
Services, you already have a foot in the
of CILEx, and become a Chartered Legal
door of a particular market: Service
you might specialise in to see if they are
Executive, you also need to undertake a
personnel. You probably understand the
economically feasible for you before you
three-year period of qualifying employment,
mind-set of your fellow Service
one year of which has to be taken after
personnel better than a civilian
passing all exams. This means you can start
would. This may not necessarily
studying for the CILEx route via distance
make you a better solicitor, but
learning while still serving, and apply for
understanding your client can be
roles in the legal sector while continuing
crucial to your success on many
your studies.
levels. Importantly, you will be able to
Finding employment
with someone who speaks their language. Use this to your advantage, and consider
and you shouldn’t leave your applications
the links and contacts you may already
until the last minute. Many big firms recruit
have. For example, many of your former
two years ahead of the start date, so think
colleagues may have already moved on
about applying as early as possible, while
to establish themselves in civilian careers
you are still studying for your law degree.
– they may be accountants or run their own businesses, or even be lawyers
standards for applicants; the most sought-
themselves. Use your network to your
after law firms have the highest standards
advantage. Can they offer you work
and competition. Research the law firms you
experience? Will they potentially be a
are interested in, find out what makes them
client of yours?
and covering letter to target them. Some law firms will sponsor you through
in your studies. Q
ABOUT THE AUTHOR Ahmed Al-Nahhas is a solicitor and advocate. He works at Londonbased law firm Bolt Burdon Kemp and acts exclusively for Service personnel, dealing with a wide variety of different types of claims. He can be contacted by emailing ahmedal-nahhas@ boltburdonkemp.co.uk
veterans, who will be eager to do business
securing a training contract will be crucial
unique, and make sure you tailor your CV
start investing your time and money
market yourself to Service personnel and
If you are aiming to become a solicitor,
Different law firms may have different
It is a good idea to research areas that
Q
What can you earn? Many people assume that lawyers earn a
your Legal Practice Course, which can
lot of money. However, this can depend on
alleviate a huge financial burden.
your speciality and location. Commercial/
Perfect your CV and focus on relevant
corporate lawyers tend to earn more than
work experience: what sets you apart from
generalists, for example, and those that
the crowd? Some firms offer two-week
work in the City of London can command
‘vacation schemes’ – a work experience
high salaries, well in excess of six figures.
placement that will not only enhance your
Most newly qualified solicitors, however,
CV but may also allow you to get your
are likely to be looking at salaries between
foot in the door for a training contract.
£25,000 and £40,000.
(Many such schemes in fact incorporate an
CILEx students who get entry-level roles
interview for a training contract at the end
as paralegals can earn between £16,000
of the placement.)
and £30,000 while working in a law firm
KEY CONTACTS
The Law Society
Provides comprehensive guidance on how to become a solicitor 020 7242 1222 www.lawsociety.org.uk/Law-careers/ Becoming-a-solicitor @TheLawSociety The Bar Council
Provides guidance on how to become a barrister 020 7242 0082 ContactUs@BarCouncil.org.uk www.barcouncil.org.uk @thebarcouncil CILEx
Provides detailed information on how to become a Chartered Legal Executive 01234 841000 membership@cilex.org.uk www.cilex.org.uk @CILExLawyers
18
October 2016 l questonline.co.uk
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
A career in law without a law degree Make a successful transition into a second career by studying for a paralegal qualification by distance learning ELCAS provider no. 1105 Visit www.cilexlawschool.ac.uk and enter ELCAS in the search box. Contact us to find out more on 01234 844300 or email itslaw@cilexlawschool.ac.uk
512 CILEx Advert 60x85mm.indd 1
09/07/2013 10:46
Level 3 Professional Diploma in Law and Practice Our level 3 law and practice is aimed at those who want to change career, are working in a law firm and want to upskill, don’t want to go to university but want to earn and learn at the same time. Level 6 Professional Higher Diploma in Law and Practice Level 6 is for those continuing with their studies and builds upon the level three diploma and is the final academic stage towards becoming a CILEx Lawyer. Graduate Fast-Track Diploma Fast track diploma is aimed at those who have a law degree or GDL and don’t want the financial burden of the LPC, already know their specialist path, and want to take the alternative route into legal practice and become a CILEx lawyer. A more cost effective way of practising law.
UWTSD is pleased to have been accredited as a CILEx learning provider and are pleased to be able to offer a number of legal practice courses.
Both our London and Swansea campuses are easily accessible, with train stations within a short walks distance to both campuses.
For further information, please contact Bronwen Williams at bronwen.williams@uwtsd.ac.uk or 01792 481025
We offer flexibly delivered, parttime courses at competitive rates, with three programmes designed to enhance your prospects depending on your academic profile.
questonline.co.uk l October 2016
19
Q
ROAD TRANSPORT DRIVER TRAINING AND FREIGHT MANAGEMENT
Hit the road!
Want to carve out a new career in the world of road transport? Here’s the steer on driver and transport manager qualifications, licensing and training
What’s involved?
T
up the majority of the market: in the UK
as well as transport management, with a
firms, hence the need for extensive, well-
below) if you drive a lorry, bus or coach as
particular focus on the qualifications and
structured and continuing training to
the main part of your job. You need to pass
licensing that will help you make your way
recruit and retain drivers.
four tests to get it.
hold a professional driving qualification
it is the main mode in use and still on the
inside track on passenger transport
increase. The industry is heavily reliant
Professional Competence (CPC).
and road freight driver training,
on subcontractors and smaller haulage
You must have the full Driver CPC (see
in these sectors.
called the Driver Certificate of
Get qualified as a driver
Road freight transport driving
often described in terms of the method of
To become a lorry, bus or coach driver you
LGV (C) licence holders (see panel titled
goods transportation (i.e. road, sea, air or
need to:
‘Vehicle licensing categories’) require a
rail), however major logistics companies
l
have a full car driving licence
current clean B (motor car) licence, and
use all types of transport within a variety
l
Logistics (the movement of freight) is
20
l
his article aims to give you the
be over 18 for lorries, or 24 for buses
a minimum age of 18. Some insurers may
of industries. It is still very much the case,
and coaches (but there are some
insist that those driving certain loads
though, that road freight transport makes
exceptions)
(e.g. hazardous chemicals) are over 30.
October 2016 l questonline.co.uk
VEHICLE LICENSING CATEGORIESORIES Although there are several others, the basic vehicle licence categories are: l A – motor cycle l B – motor car l B+E – motor car and trailer l C – lorries over 3,500 kg with a trailer up to 750 kg l C1 – lorries between 3,500 kg and 7,500 kg with trailer up to 750 kg l C+E – lorries over 3,500 kg with a trailer over 750 kg l D – PCV with more than eight seats and trailer up to 750 kg l D+E – as D, with a trailer over 750 kg l D1 – PCV with 9–16 seats, with or without trailer up to 750 kg l D1+E – as D1, with a trailer over 750 kg. Source: www.gov.uk
2. periodic training, which involves all professional drivers undertaking 35 hours of training every five years. New LGV drivers have to pass an initial Driver CPC qualification before being able to drive professionally. This can be taken at the same time as the vocational driving
IT has revolutionised the way in which vehicles and loads can be planned and monitored
test. Existing professional lorry drivers are deemed to hold Driver CPC by ‘acquired rights’. However, they must complete their periodic training within five years of the introduction of Driver CPC, which means LGV licence holders should have done this by 9 September 2014. You won’t get a DQC if you have your Driver CPC through ‘acquired rights’ until you’ve done 35 hours of periodic training. Your driving licence is proof of your Driver CPC until you’ve
Employers and trainers look for ability in
knowledge and skills of professional
done this. You’ll get your DQC when you’ve
reading, writing and maths, and require an
LGV drivers throughout their working
completed either:
aptitude test. Everyone is required to take a
life. You must get the Driver CPC
l
your initial qualification
medical exam, including eyesight and colour
initial qualification if you’re new to
l
your 35 hours of periodic training if
blindness tests.
professional driving and want to drive
you have a Great Britain photocard
a lorry. When you qualify you’ll get the
licence.
The LGV Certificate of Professional
new Driver Qualification Card (DQC).
Competence (CPC)
You must have this with you whenever
CPC training is continuing professional
you’re driving professionally.
development that carries on throughout a professional lorry driver’s career.
There are two parts to the legislation: 1. the initial qualification, which must be
Passenger transport: coach and bus driving There are no formal academic entry requirements to become a coach driver,
All professional lorry drivers are now
achieved by new LGV drivers along with
although employers expect basic levels
required to hold a Driver CPC in
their vocational licence to enable them
of literacy and numeracy. Bus drivers,
addition to their vocational driving
to use their licence professionally
however, need to have a PCV licence, also
licence. This is designed to improve the
known as a category D licence, as well their
questonline.co.uk l October 2016
21
Q
ROAD TRANSPORT DRIVER TRAINING AND FREIGHT MANAGEMENT
e-commerce has started to change the logistics of goods’ sale and delivery, and has created new demands for customer service skills among drivers
PCV Driver CPC (see below). To drive for
driving and want to drive a bus or coach.
Licence and those driving vans over 7.5
a commercial operation, coach drivers will
When you qualify you’ll get the new Driver
tonnes require a C1 Licence. For smaller
also need a PCV Driver CPC. Adult entry is
Qualification Card (DQC). You must have
vans, only a B Licence is required. The
common, and drivers in the Forces with a D
this with you whenever you’re driving
minimum age for driving ‘light commercial
licence must convert to civilian standards
professionally.
vehicles’ is 18, although some insurers
and practices. To train for this licence, a
Again, there are two parts to the legislation:
aged 25 with experience and a good
cannot train for the PCV licence and Driver
1. the initial qualification, which must be
driving record.
CPC until they are at least 18. However,
achieved by new PCV drivers along with
PCV drivers must usually wait until the
their vocational licence to enable them
Chauffeurs
age of 24 to be allowed to drive on major
to use their licence professionally
Driving, maintaining and cleaning
bus or coach routes. Many companies give
2. periodic training, which involves all
high-powered cars, together with a B
entrants PCV and Driver CPC training while
professional drivers undertaking 35
Licence, are the basic requirements for
paying them a trainee wage, although it is
hours of training every five years.
this employment. Chauffeurs should
also possible to train for the licence and
New PCV drivers will have to pass an
have several years’ driving experience
Driver CPC independently.
initial Driver CPC qualification before being
with a clean record. Membership of the
able to drive professionally. This can be
Institute of Advanced Motorists and some
The PCV Certificate of Professional
taken at the same time as the vocational
knowledge of defensive driving techniques
Competence (CPC)
driving test. Driver CPC came into force
could be advantageous.
As discussed in relation to lorry drivers
across all EU member states in September
above, all professional PCV drivers are also
2008 for commercial PCV drivers.
required to hold a Driver CPC in addition
Existing professional PCV drivers are
Taxi drivers and private hire Taxi drivers must hold a full, clean B
to their vocational (D or D1) driving
deemed to hold Driver CPC by ‘acquired
Licence. They need good local area
licence. You must get the Driver CPC initial
rights’. However, they must complete their
knowledge and may require a test. They
qualification if you’re new to professional
periodic training within five years of the
are licensed by their local authority, or the
introduction of Driver CPC, which means
Public Carriage Office in London, and this
that PCV licence holders should have
special licence can be held only by people
done this by 9 September 2013. Again, you
over 21 who have passed a medical.
HOW TO GET – AND KEEP – FULL DRIVER CPC IES 1. Apply for a provisional lorry or bus licence. 2. Pass the four tests that make up Driver CPC to qualify. 3. Take 35 hours of periodic training every five years to stay qualified. 4. Sign a declaration every five years until you’re 45 to show you still meet the medical standards. 5. Provide a medical report every five years after you’re 45 to renew your driving licence – you need to do this every year when you reach 65. Source: www.gov.uk
won’t get a DQC if you have your Driver CPC through ‘acquired rights’ until you’ve
Carriage of dangerous goods
done 35 hours of periodic training. Your
Every company involved in the
driving licence is proof of your Driver CPC
transportation of dangerous goods must
until you’ve done this. As for LGV driving,
have a Dangerous Goods Safety Adviser
you’ll get your DQC when you’ve completed
(DGSA), who must pass the necessary
either:
courses to become qualified in:
l
your initial qualification
l
basic dangerous goods transport
l
your 35 hours of periodic training if you
l
safe transport of dangerous goods in
l
completing and checking dangerous
have a Great Britain photocard licence.
October 2016 l questonline.co.uk
small packages
Van driving A number of people drive vans either full-time or as part of another job. Those driving vans over 3.5 tonnes need a C
22
insist on 21. Some employers prefer people
full UK driving licence is required. Drivers
goods transport documents l
safe loading of dangerous goods vehicles and containers.
Related skills gained in the Services The Defence School of Transport (DST)
and will need to gain the necessary knowledge. 4. Service leavers with A-levels may move
takes students from all three Services on
into management through on-the-job
a huge range of courses. Programmes
experience, while also studying for
emphasise vocational qualifications and
professional exams.
apprenticeships, so that every student on
5. Professional qualifications, which must
a major course leaves with a qualification.
reflect the needs of the profession
For resettlement, training in transport
and employers, enable the translation
management and driving can be accessed
of Service skills into their civilian
through the Career Transition Partnership
equivalents.
(CTP). If you are a Service driver who
Freight transport vocational qualifications
already holds a C or C+E Licence (see the
are available as national and Scottish
box titled ‘Vehicle licensing categories’)
vocational qualifications, and as
you may need to convert to civilian
apprenticeships.
standards and practices.
CPC for transport managers
HAVE YOU GOT WHAT IT TAKES TO BE A TRANSPORT MANAGER? The following personal qualities and skills are valued in people working in this field: l core technology skills – PC literacy – communications – machinery – warehousing – warehouse management – analysis l people skills – problem solving – leadership – communication – team building – decision making.
The CPC and Armed Forces drivers
The CPC (see above) is a suitable first-level
Because those driving as part of their job
career in transport management and fleet
in the Armed Forces are exempt from CPC
operation in the road freight industry –
requirements while serving (Driver CPC
whether self-employed or as an employee
You can find full details of all CILT(UK)
does not form part of MoD LGV training),
of a larger organisation – and provides
qualifications at the different levels on its
those leaving the Forces with an LGV
a good basis from which to progress
website (see ‘Key contacts’).
licence issued after September 2009 will
to professional qualifications. Those
need to pass the initial seven-hour core
operating or managing goods vehicles over
Finding employment
module Driver CPC qualification in order
3.5 tonnes GVW require an Operator CPC,
Prospects for employment are good.
to obtain their Drivers’ Qualification Card,
also known as the Transport Manager’s
Industry insiders point out that the UK
which will allow them to drive legally in a
CPC (this is a separate qualification from
freight transport sector is heading for a
civilian capacity. They will then have five
the Driver CPC discussed above, so anyone
massive shortfall in personnel over the
years in which to complete the required 35
holding an Operator CPC who still drives
next few years. With this in mind, a number
hours of periodic training.
professionally as part of their job will
of training companies are focusing on
also need to hold a Driver CPC). Those
helping Service leavers prepare to enter
For more information, please visit the gov.uk website (see ‘Key contacts’).
qualification for those wanting to pursue a
wishing to obtain a standard licence must hold the relevant Certificate
Get qualified as a transport manager
of Professional Competence in
Freight logistics companies fall into two
A Standard Operator’s Licence is
groups: those that manage their own
required for ‘hire and reward’ operations
distribution system and those that manage
and a Restricted Operator’s Licence for
it on behalf of another company; the latter
own account.
Road Haulage (CPC) qualification.
of management skills.
Q
organisations are referred to as third-party logistics (3PL). There are five main routes into
CILT(UK) qualifications The Chartered Institute of Logistics and
transport management.
Transport in the UK (CILT(UK)) offers a
1. Graduate training entrants join
number of formal qualifications at all levels
management-training programmes
(because they are modular, most can be
run by employers. Degrees may be
studied as stand-alone units). For example:
in transport and logistics, or in more
l
general qualifications.
broad understanding of logistics and
have an MSc in logistics or supply chain management, or an MBA in an appropriate discipline. 3. Graduates with management
level 2 Certificate – for new employees or students; provides a
2. Postgraduate entry applicants will
transport l
first-line managers with a complete set
level 3 Certificate – designed to provide a solid foundation for a career within the transport, logistics and
experience may look for a career
supply chain sectors; aims to equip
change into transport and logistics,
existing and potential supervisors and
the industry. Q
KEY CONTACTS
Chartered Institute of Logistics and Transport in the UK 01536 740100 www.ciltuk.org.uk @ciltuk People 1st 020 3074 1222 info@people1st.co.uk www.people1st.co.uk @p1stgroup For more information on obtaining your Driver CPC, see
www.gov.uk
(in the ‘Driving and transport’ section) For further general information, see www.gov.uk
questonline.co.uk l October 2016
23
It is likely that other Service leavers will be
the matter any further. You are free to me a letter that told me anyway. bothered about the same things as you, so with this in return to work at HMP Leicester but only if It is alleged that at **** hrs yesterday, mind, we would like to encourage you to get in touch Readers must consult their Single Service Advisors BEFORE committing to courses and will publish useful questions and responses you understand the seriousness of this your vehicle, namely a silver Nissan (anonymised, of course!) in future editions of Quest for When responding to advertisements please mention Quest matter. Primera, collided with a green Mini Metro, the benefit of our wider readership. causing damage to the handbrake.
OPEN THE DOOR TO A NEW CAREER IN HOSPITALITY RTA VEHICLE RECOVERY TRAINING Hiab, Flt and Cpc included Dedicated Training Centre Tel: 01492 514300 E-mail: admin@attdg.co.uk www.mod-resettlement.co.uk
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THE ROAD TO YOUR FUTURE
Starts with Transport Training Academy Transport Training Academy (TTA) is a well-established and respected training organisation who has been providing Logistic and Construction training to military personnel on their resettlement programme for nearly ten years. Team TTA is fully committed to supporting you throughout every step of your learning journey and beyond. TTA’s instructors include ex-military personnel who fully understand the emotions you will be experiencing at this important WUDQVLWLRQDO VWDJH ZLWKLQ \RXUbFDUHHU b
Logistics Courses:
Management Courses:
• DSA Instructor Course • Green Band Instructor Course ȏ &Ζ/7 8. /HYHO &HUWLȴFDWH of Professional Competence for Transport Managers 5RDGb+DXODJH b • FLT Instructor Course • PTTLS Course • TAQA Assessor Course • Site Supervisors Safety Training Scheme (SSSTS) • Site Managers Safety Training Scheme (SMSTS)
• LGV & PCV Licence Upgrades • Driver CPC • ADR • Yard Shunter • HIAB – Lorry Loader • Banksman
Entrepreneur in Edinburgh?
Manager in Manchester?
Train with Arrochar Associates
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Construction Courses:
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0845 056 0561 Readers must consult their Single Service Advisors3705 BEFORE committing to courses ttacademy.com When responding to advertisements please mention Quest E LC
PROVIDER NUMBER
June 2015 / www.questonline.co.uk 9678 Arrochar Quarter Page Advert.indd 1
31/10/2012 12:50
We are recruiting (LGV DRIVERS) near you! DHL Express – Site at Heathrow We are recruiting –LGV 1 Drivers , working a 40 hour week, Monday to Friday, y, Tuesdayy to Saturday, y, Fridayy to Mondayy on fixed shift,, and Cover Drivers on flexible shifts. Salary is circa £24,700 - £28,500 inc shift pay and a great benefits package. We are looking for enthusiastic workers that will adapt to our forever changing business that have LGV1 licences and drivers card. You will need proof of your eligibility to work and we will be asking you to complete an application form. For more information please contact us at lee.adams@dhl.com
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October 2016 l questonline.co.uk
25
Bristol Executive Management Programme
BEMP
Our flagship 3 week MBA-level (CMI Level 7) course gives you the business skills necessary to prepare for your future career. “BEMP enabled me to understand the nuances of business operations and to ‘begin to speak a different dialect of a similar language’.” This course covers all the essentials including :
Business Strategy
Accounting (for Non-Accountants)
Business Operations
Employment Law and Marketing
BEMP will provide you with in-depth knowledge of the framework, methodology, language and ethos of business. It is designed to help you to understand how to map your skills and translate your Service experience for civi street.
To compliment this course we also provide: Inspirational guest speakers Career specific seminars (e.g. ‘Making the most of a Career in Management Consultancy’, ‘Career opportunities in IT Service Management’) Access to over 500 job roles across the public and private sector through IMD Interim Management’s placement services
Other courses at BMC: PRINCE2® APMP AgilePM® MoP®
APMG International Change Management™
MSP® M_o_R®
Better Business Cases™
ITIL® APMG International Managing Benefits™
Call us : 0117 949 1500 Email : Enquires@bmc.ac.uk Visit : wwww.bmc.ac.uk
PRINCE2®, MSP®, M_o_R®, MoP® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Agile PM® is a registered trademark of Dynamic Systems Development Method Ltd. All rights reserved. Better Business Cases™ is a trademark of Her Majesty's Treasury. All rights reserved. APMG International Change Management™ and APMG International Managing Benefits™ are trademarks of The APM Group Limited. All rights reserved.
Q
CAREER BRIEFING
Got the write stuff? … Become a technical author
TRANSLATE YOUR SKILLS
What’s involved?
T
26
In many fields, technical publications
echnical authors design, write
have progressed from hard copy via
and publish information, technical
CD-ROM to the internet, with sites that
leaflets, safety manuals and other
can be constantly updated and accessed
information used in today’s commercial,
from all over the world. Increasingly,
industrial and defence markets, including
original equipment manufacturers (OEMs)
internal publications. By using their
are assuming responsibility for whole-
knowledge and experience they are able
life maintenance, so constantly updated
to present information in a form that is
information is provided to all parties to a
easily understood by the end user. Many
contract. Increasingly, too, documentation
come from a technician engineering
on globally released products requires
background and can be found working
translation into different languages,
throughout manufacturing industry,
interpretation into different cultures, and
financial institutions, software companies
to be customised in terms of menus and
and government agencies.
functions.
October 2016 l questonline.co.uk
Some useful personal characteristics include: l a feel for words l a concern for verbal consistency l an appreciation of tone and style l an awareness of logical development and assumptions l a command of grammar and vocabulary l an enquiring mind l attention to detail l the ability to grasp and structure large amounts of information l clear thinking l imagination l a feel for the learning process l ability to anticipate readers’ knowledge gaps l awareness of the conceptual framework into which the knowledge must fit l skill at explaining things on paper l interpersonal skills l editorial judgement.
Related skills gained in the Services Military equipment requires documentation at various levels – from the operator to
could include work in a technical authoring
What can you earn?
company to gain experience of the job and
As a very rough guide, starting salaries
the environment.
can be around £18,000 a year, while experienced technical authors can
the person carrying out maintenance.
Finding employment
However, there are also manuals on tactics
Technical authors may be employed
no standard pay scales and salaries
and training, doctrine and policy, and all
directly by manufacturers or by specialist
vary widely according to experience,
manner of educational literature, that also
technical publications companies. The
qualifications and type of employer.
require technical authorship. So there are
work may be full-time, part-time or
Freelance technical authors charge by the
a number of people practised in the art of
operating as a contractor, while some
hour or on a project-by-project basis. Q
explaining complex ideas in a simple form.
agencies provide staff to work on a
Speaking other language, and having lived
client’s premises on a contract basis.
in other countries and cultures may also
Some people work freelance, so they are
be advantages that are not apparent at
entirely responsible for finding the work
first. A number of people will have worked
and take all the rewards, but if you are
with equipment that is the same as or
thinking of going down this route, you are
similar to that requiring manuals and other
advised to obtain several years’ employed
documentation.
experience first.
Get qualified!
understand the product and convey the
The Institute of Scientific and Technical
information in simple, unambiguous
Communicators (ISTC) has developed
English. There will usually be someone
national occupational standards (NOS) to
in the team who will guide newcomers
cover all aspects of preparing technical
through the early days as they become
publications, from start to finish and on
familiar with document specifications and
an ongoing, developmental basis. To view
software.
the NOS, visit the ISTC’s website (see ‘Key
earn £40,000-plus. However, there are
A key requirement is an ability to
Industries that are heavy users
Q
contacts’). Training courses, generally
of technical authors include IT,
with commercial providers, are available
aviation and engineering. They
for subjects like copywriting, designing
will often employ people who have
information for the web and technical
specific background knowledge in that
authorship. Most training can be taken
industry and have added formal technical
through distance learning, during which
authorship training to it. No one, however,
020 3206 0400
the same material that is in a four-week
should be deterred from a career in
www.engineeringuk.com
resettlement course could be covered in 18
technical authoring just because they lack
@_EngineeringUK
months or less. A resettlement attachment
formal qualifications.
KEY CONTACTS
EngineeringUK
Institute of Scientific and Technical Communicators (ISTC) 020 8253 4506 istc@istc.org.uk www.istc.org.uk @ISTC_org Science, Engineering and Manufacturing Technologies Alliance (Semta) 0845 643 9001 customerservices@semta.org.uk www.semta.org.uk @SemtaSkills The Tech Partnership 020 7963 8920 info@thetechpartnership.com www.thetechpartnership.com @TechPartnership
questonline.co.uk l October 2016
27
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October 2016 l questonline.co.uk
Readers must consult their Single Service Advisors BEFORE committing to courses
Readers must consult their Single Service Advisors BEFORE committing totocourses Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment study When responding to advertisements please mention Quest When responding to advertisements please mention Quest
Courses 4 Forces Spring final 2016_C4F 29/03/2016 15:55 Page 39
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Phoenix Health & Safety are an approved Enhanced Learning Phoenix(ELC) Health & Safety an approved Learning Credits provider of are NEBOSH trainingEnhanced courses. Courses Credits (ELC) of NEBOSH courses. are on offer at provider venues around the UKtraining and beyond, or Courses via are on offer at venues aroundsupport the UKmethods and beyond, or via distance learning. Innovative include course distance learning. Innovative methodsmodules include course materials in audiobook format,support online revision and materials in audiobook format,Courses online revision modules social media support groups. available include:and social media support groups. Courses available include: NEBOSH National General Certificate NEBOSH National National Construction General Certificate NEBOSH Certificate NEBOSH National National Fire Construction NEBOSH CertificateCertificate NEBOSH National National Diploma Fire Certificate NEBOSH
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questonline.co.uk l October COURSES4FORCES / Spring 2016 2016 5 March 2016 / www.questonline.co.uk
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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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October 2016 l questonline.co.uk
Readers must consult their Single Service Advisors BEFORE committing to courses st consult their Single Service Advisors BEFORE committing to coursesWhen responding to advertisements please mention Quest When responding to advertisements please mention Quest
SOME ENGINEERS GET NOTICED MORE THAN OTHERS.
✆ 0800 3800 007 Fancy yourself as a Civil Aviation Authority Accredited Commercial Drone Pilot?
JOIN UP FOR RECOGNITION SUPPORT ADVICE PROFESSIONAL DEVELOPMENT
Join the rapidly growing market at the right time. Use your IRTC and accommodation credits towards a short residential training course that will enable you to earn money using your drone for aerial work. All MOD resettlement forms available on request.
Residential Course includes:
SIMPLIFIED APPLICATION PROCESS
• • • • • •
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Theory Training and Examination Practical Flying Training - using our fleet of drones Flight Assessment - at no additional cost No re-sit fees Operations Manual writing workshop and proofing Membership of the ‘Drone Pilot Academy - Certified Operators’ database
Discounted rate for service personnel (quote QSTSP16) £860 plus VAT (Usually £1095) Starter bundles available including training and equipment – details on request Contact the Drone Pilot Academy on 0800 3800 007 or visit us online
Come and visit us at the Commercial UAV Show, Excel London 19-20 October - Stand 75
Quest January 2016_2015 22/12/2015 09:27 Page 11
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BECOME A LEVEL 4 MASTER PERSONAL TRAINER
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Discovery Learning offers a range of Level 2, 3 + 4 fitness qualifications that can be funded through ELC credits. info@discovery.uk.com 0208 543 1017
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Late availability for 31st October
Re Train your Future at Crownship
Use your Standard Learning Credits (SLC), Enhanced Learning Credits (ELC) Individual Resettlement Training Cost (IRTC) Short and Long courses are delivered at our newly built South West Academy located just 10 minutes from RNAS Yeovilton on the A303 and 25 mins from Junction 23 of the M5
Our most popular 5 Week City & Guilds Level 3 ELCAS funded course in Property Maintenance: Learn the practical and theoretical side to building; obtain practical skills in Bricklaying, Carpentry, Plastering, Plumbing and Tiling. Learn how to maintain and convert properties, understand building and water regulations and learn about many different methods used in sustainable construction.
Reserve your space now to start 31/02/16 or 20/02/17 L3 Block Release - Use your ELC and IRTC to enrol on a L3 Diploma in Brick or Carpentry Short Skills Courses - Use your SLC’s to gain skills in Brick, Carpentry, Plastering, Plumbing, Tiling, Painting & Decorating, Level 1 Health & Safety/CSCS training
Reserve now for 2016/17 by contacting our dedicated Resettlement Co-ordinator Rachel Allen Call: 01458 274043 or Email: forces@train4all.co.uk or visit Web: www.train4all.co.uk
20 weeks complete L3 domestic gas course with GUARANTEED JOB INTERVIEW. The L3 is currently not approved to use with ELCAS but you can apply for the 24+loan and defer payment until you are earning ÂŁ21k+
Kier Group is one of the residential companies in an annual turnover of £3 SUHYLRXV OHDUQHUV RQ WKH ZRUN DIWHU À QLVKLQJ JLYH
more information, information,cc For more or gastraining.info@kie gastraining.info@kie Visit www.gastraininga www.kier-gastrain case studies studies and and trainin traini
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must consult their Single Service Advisors BEFORE committing to courses Readers must consult their Single ServiceReaders Advisors BEFORE committing to courses When responding to advertisements please mention Quest When responding to advertisements please mention Quest
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October 2016 l questonline.co.uk
March 2015 / www.questonline.co.uk
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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
NOW DELIVERED ACROSS THE UK
BABE - Edinburgh Napier University’s Innovative one year top up degree Entry requirements for BA Business and Enterprise include the vocational qualifications that go with forces rank, Personnel of Chief Petty Officer, Staff Sergeant, Flight Sergeant equivalent and above are eligible for direct entry* • Students attend local monthly workshops • Registered for ELCs, balance payable over 6 months More details can be found at: http://www.napier.ac.uk/en/courses/ba-business--enterprise-off-campus-undergraduate-distance-learning-part-time
Or email BABE administrator Suzanne Smith su.smith@napier.ac.uk * Personnel below this rank may still qualify and Military Civil Servants with 2 years’ management experience are also likely to be eligible, contact to check
questonline.co.uk l October 2016
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train to connect… Specialists in pro providing viding engineering and training ser services vices to the telecommunications industr industryy Includes Includes an introduction to 5G
Telecoms investment is still growing and the industry needs skilled trained engineers, project engineers and project managers for on going roll out programmes. ō Wireless & radio engineering
Scotland d 9,166
North rth East 3,960
Northern Ireland 2,785
North West 10,178
Yorkshire & Y The H Humber 6,542
ō Advanced wireless technologies ō Design & implementation of 4th generation network ō 3 Week course ō 2G, 3G & 4G Networks ō Bespoke CV service
East Midlands l 7,9466 West e Midlands 10,071
East 13,914
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ō Excellent success connecting people to new careers ō Strong links with industry partners
Jobs created or safeguarded by 4G
For further information For information on course schedules and prices call FREEPHONE 0800 612 9193 or contact Richard Lee on 07814 678406 Email: info@ubi-tech.co.uk www.ubi-tech.co.uk www.ubi-tech.co.uk In association with
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This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.
[Personal development and education opportunities] What is Personal Development (PD)?
PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons
>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career
PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide
Other sources of information include:
Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)
A PD Route Map
>> >> >> >> >> >> >> >>
Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)
unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk
Q
In-Service
Local colleges or training providers
Distance/ open learning
eLearning – the Defence Learning Environment (DLE)
PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel
A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure
College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available
There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk
Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!
Distance Learning
Q
Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).
To find out more, check out the article about distance learning on the Quest website: questonline.co.uk
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College Courses
Q
You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.
Personal Development Record (PDR)
Q
Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.
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Sources of advice and finance Standard Learning Credits
Q
The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.
Enhanced Learning Credits
Q
The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com
Individual Resettlement Training Cost (IRTC)
Q
The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4.)
Further/Higher Education (FE/HE) Access
Q
The Ministry of Defence and the Department for Business, Innovation and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.
Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.
Resettlement Grant (RG)
Q
The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.
Armed Forces Compensation Scheme
Q
The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info
Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com
University Short Courses
Q
The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.
learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.
Professional and Career Development Loans Finding a job
Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).
Benefits
If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages ( www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.
Armed Forces Champions
Q
Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)
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Q
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FACTFILE
Resettlement: Preparation for leaving the Forces
Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. RFEA – The Forces Employment Charity – is an integral part of the CTP and leads on the provision of job opportunities and employment support. This provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The
CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk
A Service Leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge
Employment Support Programme
>> Prepares PRP with Consultant >> Receives regional employment advice
No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)
Served more than 6 years – or medical discharge?
Attends Career Transition Workshop (CTW) or equivalent
Yes
Prepare Personal Resettlement Plan (PRP) with Career Consultant
Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings
Receives advice on or notification of matched job opportunities
Makes job applications
Secures employment
Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge
ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE
Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding
• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress
CTP support for up to 2 years after discharge; OA job finding support until retirement
Resettlement Services
Resettlement Centres
1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).
Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.
2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk
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Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872930 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 555834 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689
For the most up-to-date information, please visit www.ctp.org.uk
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Graduated Resettlement Time (GRT) GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.
Transition services and entitlements
Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training. Years’ Service 1. <1 2. 1+ 3. 4+ 4. 6+ 5. 8+ 6. 12+ 7. 16+
Normal Discharge
Medical Discharge(2)
CTP No No ESP FRP FRP FRP FRP
CTP GRT(1) FRP 10 FRP 30 FRP 30 FRP 30 FRP 30 FRP 30 FRP 35
GRT(1) 0 0 0 20 25 30 35
IRTC No No No Yes Yes Yes Yes
Outflow
<4 Years’ service or administratively discharged
IRTC Yes Yes Yes Yes Yes Yes Yes
Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme
Duty Allowances for Resettlement Activities Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur subsistence costs may be arranged through any training provider in the event that there is no available CTP in-house training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.
For the most up-to-date information, please visit www.ctp.org.uk
• Vulnerability Assessment • Resettlement Brief • Resettlement Interview • Gateway to 3rd Sector:
– Housing – Finance – Social Benefits – Employment – Pensions – Health
Employment Support Programme >4<6 Years’ Service
• Job-Finding Service • ‘RightJob’ Access • Consultant Interview • Housing Brief • Financial Aspects of Resettlement Brief • Access (on a standby basis) to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events
Full Resettlement Programme >6 Years’ Service
• IRTC Grant (£534) • Resettlement Leave (up to 35 days) • Career Transition Workshop (3 days) • Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking • Career Consultancy • Travel Warrants (up to 7) • ‘RightJob’ Access • Financial Aspects of Resettlement Brief • Housing Brief • Access to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events
Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10,302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10,302
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Q
FACTFILE
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Resettlement Training
Service Leaver Support Teams (SLSTs)
Training provided by the CTP
Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service Leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.
Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk
Training provided by Preferred Suppliers ThePreferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres. Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.
Overseas Resettlement Training Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. >> The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas. >> The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration. >> SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers. Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.
CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service Leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.
Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING…
Call our central line 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk
FOR RIGHTJOB ASSISTANCE…
CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.
CTP Future Horizons CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: >> Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have >> Live Online Chat Events – enable Service Leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs >> Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. >> Search for upcoming CTP events on our website at www.ctp.org.uk
RFEA – The Forces Employment Charity Job-finding assistance and access to RightJob is available through the RFEA Employment Compass Programme (ECP), a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MoD Resettlement support and are returning to the employment market after two years post discharge from service. The RFEA’s aim is to assist Veterans to secure quality, sustainable employment for the rest of their working lives. RFEA has an unparalleled understanding of the skills and ambitions that ex-Forces/Veterans bring to the employment market. We also have a proven track record of helping all ranks, trades, backgrounds and services to find, and remain in, work. Indeed, in 2014 RFEA provided employment support to just over 4,000 Veterans UK-wide. Tel: 0845 873 7166 Email: AdminRFEA@ctp.org.uk Website: www.rfea.org.uk
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CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service Leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity. To discuss any aspect of CTP Future Horizons, please call Darren Bickerstaffe, Programme Manager, on 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: >> ITC Catterick, Hook Company: 01748 831274 >> ATC Pirbright, Sword Company: 01483 475526 >> Resettlement Centre Plymouth: 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.
CTP Assist CTP Assist aims to help wounded, injured and sick Service personnel who have the greatest need to find a new, fulfilling career that meets their individual needs, and to assist them in moving on with their lives. The support given will help to pinpoint a rewarding and realistic change of career. Service leavers who are likely to be medically discharged and are ready to engage in resettlement will be referred to the programme by their Chain of Command. To find out more about how CTP Assist can support you, visit www.ctpassist.ctp.org.uk
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Making the transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn
skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.
The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.
Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.
Define the product
Understand the world of work
>> >> >> >> >> >> >> >> >>
>> >> >> >> >> >>
Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks Identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)
Prepare self-marketing literature Your CV should include: >> a personal profile – your USP >> major achievements – the benefits you brought to current and previous jobs >> a focus on your transferable skills Your CV should avoid mentioning: >> details of salary >> references >> any negative aspects of your career to date >> clichés, jargon, abbreviations and untruths
What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?
Identify your interests and skills >> >> >> >> >>
What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?
Proactive networking >> >> >> >>
How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?
Research the market
Networking advice
>> >> >> >> >> >>
>> >> >> >> >> >>
Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences
Implement a marketing campaign Use a variety of approaches, including: >> responding to advertisements >> direct approaches by phone and letter >> networking >> employment agencies >> develop a system and keep records of all activities >> follow up approaches systematically >> learn from your mistakes
Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation
The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.
Sell yourself on a face-to-face basis >> >> >> >> >> >> >> >> >> >> >>
Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes
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Q Courses and events COURSES AND EVENTS
This guide includes the courses currently scheduled to run from November to December 2016 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all scheduled courses is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.
To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details
RC Aldergrove
RRC Catterick rrccatterick@ctp.org.uk
rrccottesmore@ctp.org.uk
resettlementinfo@ctp.org.uk
START DATE END DATE
START DATE END DATE
START DATE END DATE
START DATE END DATE
CTW Mixed Class
CTW Junior Ranks
CTW Junior Ranks
CTW Senior Officer
07 November 2016 09 November 2016 05 December 2016 07 December 2016
01 November 2016 07 November 2016 28 November 2016 05 December 2016
28 November 2016 30 November 2016
08 November 2016 10 November 2016 22 November 2016 24 November 2016 06 December 2016 08 December 2016
rcaldergrove@ctp.org.uk
Employment Support Programme Wksp
03 November 2016 09 November 2016 30 November 2016 07 December 2016
RRC Cottesmore Central London
CTW Mixed Class
14 November 2016 16 November 2016 (Course location Preston)
31 October 2016 01 November 2016 14 November 2016 22 November 2016 12 December 2016
Pensions and Investment Brief (All Ranks)
CTW Officer/SNCO
CTW Officer/SNCO
15 November 2016 15 November 2016 (Course location Northern Ireland)
21 November 2016 23 November 2016 12 December 2016 14 December 2016
07 November 2016 09 November 2016 05 December 2016 07 December 2016
Employment Support Programme Wksp
CTW SNCO
23 November 2016 23 November 2016 15 December 2016 15 December 2016
RRC Aldershot rrcaldershot@ctp.org.uk
CTW Mixed Class
02 November 2016 03 November 2016 16 November 2016 24 November 2016 14 December 2016
21 November 2016 23 November 2016
28 November 2016 28 November 2016
Employment Support Programme Wksp
START DATE END DATE
Housing
CTW Junior Ranks
09 November 2016 09 November 2016 10 November 2016 10 November 2016 (Course location York)
14 November 2016 14 November 2016
Pensions and Investment Brief (All Ranks)
23 November 2016 23 November 2016 (Course location External Venue)
08 November 2016 10 November 2016 06 December 2016 08 December 2016
CTW Mixed Class 07 November 2016 09 November 2016 (Course location Brize Norton) 05 December 2016 07 December 2016 (Course location Brize Norton)
CTW Officer 01 November 2016 03 November 2016
29 November 2016 29 November 2016
Self Employment Awareness 14 November 2016 14 November 2016
RRC Colchester rrcnortholt@ctp.org.uk
CTW SNCO 15 November 2016 17 November 2016 13 December 2016 15 December 2016
Employment Support Programme Wksp 22 November 2016 22 November 2016
Housing 01 November 2016 01 November 2016 (Course location The Bell, St Omer Barracks)
START DATE END DATE CTW Mixed Class 07 November 2016 09 November 2016 21 November 2016 23 November 2016 05 December 2016 07 December 2016
Employment Support Programme Wksp 17 November 2016 18 November 2016 08 December 2016 09 December 2016
Interview Techniques
Housing
24 November 2016 24 November 2016
23 November 2016 23 November 2016
Self Employment Awareness
Pensions and Investment Brief (All Ranks)
13 December 2016
13 December 2016
Pensions and Investment Brief (All Ranks)
Self Employment Awareness 30 November 2016 30 November 2016
RC Germany
rcgermany@ctp.org.uk
Interview Techniques (Snr Officer) 18 November 2016 18 November 2016 09 December 2016 09 December 2016
RC Northolt
rcnortholt@ctp.org.uk START DATE END DATE CTW Mixed Class 07 November 2016 09 November 2016 22 November 2016 24 November 2016 12 December 2016 14 December 2016
CTW Officer 14 November 2016 16 November 2016 05 December 2016 07 December 2016
Housing 02 November 2016 02 November 2016
Interview Techniques 17 November 2016
17 November 2016
Networking 03 November 2016 03 November 2016
START DATE END DATE
Self Employment Awareness
CTW Junior Ranks
21 November 2016 21 November 2016
08 November 2016 10 November 2016 22 November 2016 24 November 2016
RC Plymouth
CTW Officer/SNCO 15 November 2016 17 November 2016
Employment Support Programme Wksp 07 November 2016 07 November 2016 05 December 2016 05 December 2016
03 November 2016 03 November 2016
rcplymouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 21 November 2016 23 November 2016 12 December 2016 14 December 2016
CTW Mixed Class 01 November 2016 03 November 2016 14 November 2016 16 November 2016 22 November 2016 24 November 2016 (Course location Culdrose) 28 November 2016 30 November 2016 05 December 2016 07 December 2016
CTW Officer/SNCO 07 November 2016 09 November 2016
44
Visit www.ctp.org.uk for further details October 2016 l questonline.co.uk
Alstom more than a decade APG door locks locksmith trade, allowing you to ago as a commissioning Digital locks understand the workings of the majority engineer. He rose to the Lock fitting of locks you will come across in The Aston Business School position of sales manager and MBA helped Alex Bill progress Key cutting customers premises be they domestic or his career then operations manager, but Safes commercial. found the commercial and Car opening You will be taught to strip and business side of selling and delivering advanced industrial Specialist non‐destructive lock opening assemble locks, make keys for them by services exciting. Says Alex, ‘FollowingEmployment a really successful Employment Support Support Insight to Management techniques hand and machine, and pick them open. Programme Wksp Consultancy project, the station director of a client Programme was talking toWksp me You will also be taught other opening rrctidworth@ctp.org.uk 17 November 2016 he17had November 2016 2016 24 November 2016 24 November 2016 about the MBA done at Aston –17itNovember sounded2016 very 17 November One‐week field training methods using specialist equipment. You 15 December 2016 15 December 2016 interesting and appealing. He actively encouraged me to do Week three of your course will be spent will be trained on locking systems that Interview Techniques Interview Techniques START DATE END DATE one for myself. And I’m glad that I did!Interview Techniques out with a locksmith daily work on are found on wooden, aluminium and 10 November 2016 10 November 2016 21 November 2016 doing 21 November 2016 ‘It has had a number of benefits, not just for myself, a hands‐on basis. You will not just be an UPVC as well as inRanks what to expect 10 November 2016 but 10 November 2016 doors, CTW Junior also directly forInvestment Alstom Power. For example, it has enabled Pensions and Brief Networking 31 October 2016 doors 02 found November observer, you will be doing the work as when coming across steel on 2016 (All Ranks) Self Employment 29 November 2016 to29 November Novembersuch 2016 as09 November 2016 me to impact the profitability of our service operations. AtAwareness well. This is designed give you 2016 commercial07 premises, final‐exit 30 2016 the 30improvements November 2016 to my 08skills November 2016 14 November 2016 16 November 2016 theNovember same time, when2016 08 November invaluable experience in situations that doors and grill‐type gates. 06 December 2016 06 December 2016 New Horizons in Retirement 21 November 2016 23 November 2016 presenting and communicating to a wide range of audiences may arise, especially dealing with the Along with all of the above you will Self Employment Awareness 07 November 2016 07 November 2016 28 November 2016 30 November 2016 – from the shop floor to very senior managers – have been public if you have never done this be given sound advice from professionals 24 November 2016 24 November 2016 very noticeable.’ before. Please note we can arrange with regardCTW to theMixed financial side of your Pensions andthat Investment Brief Class rrcrosyth@ctp.org.uk Alex adds, ‘It was challenging to find a balance between (All 05 will December 2016 07 December for you to Ranks) complete this week separately business. You be given guidance on 2016 17 November 2016 17 November 2016 carrying out my day job, going to lectures, studying at the at a later date if this is more suitable. what stock to put in your vehicle, how rcportsmouth@ctp.org.uk START DATEand END DATE location 1 RHA Lecture Theatre) Officer weekends and my family. However, Aston was great, Class (Course hours are 9 am–4 pm. your vehicleCTW should be laid out and 01 November 2016 03 November 2016 very flexible. towards my second my equipped, and even what type of vehicle START DATEWhen, END DATEthe end ofCTW Junioryear, Ranks Self Employment Awareness 15 November 2016 17 November 2016 daughter was born I was able to rearrange my exams. 07 November 2016 09 November 2016 We will also help you to acquire This is23without doubt locksmith to use. November 2016 the 23best November 2016 29 November 2016 01 December 2016 CTW Junior 14 November 16 November 2016 at the major locksmith supply Likewise, for Ranks my MBA dissertation, Aston was just2016 as training course available the accounts 14 December 2016 14anywhere December in 2016 28 November 2016 30 November 2016 21 November 2016 23 November 2016 flexible. UK today and, on successful completion, companies CTW in theOfficer/SNCO country. These Lossiemouth) 06allow December 08 December of the most valuable things I (Course learnedlocation was how to you will be awarded your level 3 NCFE accounts will you 2016 to purchase, at 2016 CTW‘One Mixed Class 21 November 2016 23 November 2016 analyse and understand a wide range of complex and often National Accredited Certificate in trade 14 November 2016 16 November 2016 29 November 2016 01 December 2016price, stock for your van, tools and CTW SNCO incomplete sources information, then synthesise 05 December 2016 07 of December 2016 and Locksmithing. any specialist requirements that you may (Course location External Venue) 08 November 2016 10 November 2016 19 December 21 December 2016 them into a2016 coherent and compelling argument and short14 December 12 December 2016 2016 have. You will also receive a full of 22 November 2016 24 set November 2016 If you have any questions or would presentation that gets straight to the point. like to book a course, please call 01432 course notes. All of this is backed‐up by CTW Officer Employment ‘The MBA definitely gave me the knowledge and Support skills to Employment Support 341257. a free 24‐hour helpline should you have 07 November 2016 09 November 2016 Programme Wksp Programme Wksp progress my career, helping me to be promoted to general problems while trading. 12 December 2016 14 December 2016 29 November 2016 30 November 2016 10 November 2016 10 November 2016 manager.’ 24 November 2016 24 November 2016 CTW SNCO Two‐week technical workshop Self Employment Awareness 01 December 2016 01 December 2016 Get in touch 21Get November 2016 23 November 2016 in touch 01 December 2016 01 December 2016 Subjects covered 08 December 2016 08 December 2016 Tel: 01432 341257 Tel: 0121 204 3099 Pin tumbler locks email: saslocksandtraining@gmail.com email: mba@aston.ac.uk Disc locks Web: www.safeandsecurelocksmithcourses.co.uk Web: www.aston.ac.uk Radial locks Pin‐tumbler locks bodies See the advertisement on page 39 See the advertisement on page 2 Visit www.ctp.org.uk for further details UPVC lock bodies
RRC Tidworth
RC Portsmouth
RRC Rosyth
Safe departures take more than pilots; train to become an
6WLYH[PVUZ 6MÄ JLY VY -SPNO[ +PZWH[JOLY
Open Learning Courses with ELCAS funding
Airline Operations and Dispatch Airport Operations
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EReaders LC must consult their Single Service Advisors BEFORE committing to courses PROVIDER NUMBER
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questonline.co.uk l October 2016
45
Q
RUNNING YOUR OWN BUSINESS
Mind your own business!
In the current difficult economic climate, self-employment can seem like an attractive option. QUEST looks at the challenges of going it alone â&#x20AC;¦
46
October 2016 l questonline.co.uk
A
being your own boss? Do you
Have you got what it takes?
re you tempted by the idea of have a solid business idea, and
Although there is nothing unusual about
the drive and tenacity to succeed? If so,
starting up a business, it’s a good idea to
self-employment could be very rewarding.
think about gaining experience by working
You’ll need huge dedication and hard work
for someone else in a similar field before
to build a customer base from scratch
branching out on your own. If you are a
during a recession, but don’t be perturbed
newcomer to an industry you will need
– a record number of people have already
help, advice and a certain amount of luck
taken the plunge into self-employment and
to succeed. So – unless you have such a
are reaping the rewards.
brilliant idea that any delay in launching
Whether you have plans to be a
means someone else may get there first –
gardener, security consultant, clerical
it is strongly recommended that you gain
worker or personal trainer, by approaching
business experience before going it alone.
your target customers independently, it is
Bear in mind that almost half of all
possible to generate varied and interesting
new businesses fail in their first three
work – and the perks of being able to
years, with the major reason being poor
manage your own time, and not being tied
preparation and planning. So, before you
to a single location, can be very appealing.
get started, you will need to establish a
Types of business
‘business mission’, and carry out a personal analysis or audit to see if you possess the
British businesses are classified into three
qualities needed to make your business
categories: large (250 or more employees),
a success. Following on from this mission
medium (50 to 249 employees), small (10
comes a business plan that may be as short
to 50 employees) and ‘micro’ – classified
as six months or may look ten years ahead.
as having up to nine employees. Often
Most people consider the period up to
grouped together, small and medium-
about three to five years out, but focus on
sized enterprises (SMEs) account for
the specifics of the next 12 months or so.
an astonishing 99.9% of private-sector businesses in the UK. Businesses often grow and change their
Initially, it is best to keep things as simple as possible. It is important to keep business and private matters separate,
legal status – however, in this article, we will
and to keep proper records and be able to
concentrate on the aforementioned SMEs,
produce them when required.
which may fall into one of the following main categories: sole trader; partnership;
Before you start …
limited liability partnership; limited
l
Think about why you want to start a
l
Operating in a field that is known to
company. You can find useful explanations of how these types of business differ – and
business.
the advantages and disadvantages of each –
you, or at least familiar, is safer when
at http://startups.co.uk/choosing-the-rightbusiness-structure
starting up. l
Setting up from scratch has the advantage of a clean start, but gives
Franchising
little feel for whether the idea is going
In addition to the business formats listed
New start?
www.gov.uk/starting-up-abusiness/start-with-an-idea Source: gov.uk
above, a franchise is a common way
to work. l
of starting a business these days. It is
be expensive (and that includes
basically one person copying another’s proven business and receiving support
franchising). l
Cash businesses avoid chasing small
l
Look around at successful and
from them in exchange for an up-front payment (the franchise fee) and ongoing fees (royalties). It is an option for those who have some money to invest and who
Buying an existing business can
sales invoices. unsuccessful businesses, and try out ideas on friends and family.
want the independence of self-employment
It’s very important to have a clear target
coupled with the support of the franchisor.
audience and a regular mechanism in place
To find out more about franchising, please
for communicating with them. Many people
refer to the relevant article on our website
who become self-employed spend around
at www.questonline.co.uk
50% of their time trying to generate
questonline.co.uk l October 2016
47
Q
RUNNING YOUR OWN BUSINESS
business in the first year. That’s 50% of
l
Employees – including their legal
your time unpaid! But, as you start to get
rights, recruitment, employment,
regular work, the whole process becomes
discrimination, sickness, pregnancy,
much easier.
dismissal and discipline. Employer’s Liability Insurance is a legal
Other things to think about
requirement to afford protection for employees who might be injured at
Once you have decided that starting your own business is the way ahead for you, you
work. l
Premises may be necessary for
should spend some time researching the
manufacturing or retail businesses,
following areas.
while others can trade from the
l
Financial issues – including sales and
owner’s home, reducing overheads
purchases records, VAT (if registered),
and leading to a better quality of life.
wages, Income Tax and National
For businesses that need premises, the
Insurance, bank accounts, cash flow,
most important thing to consider is
loans, benefits in kind, dividends, insurances and Corporation Tax on
l
Intellectual property and licences
A recent ONS (Office for National Statistics) report highlighted that: l the average working week for a selfemployed person is 38 hours, two hours more than the average for employees l self-employed people are more likely than employees to work very long hours, with 35% working 45 hours or more per week compared with 22% of employees l 13% of self-employed people work 60 hours or more per week compared with just 3% of employees. If all that doesn’t put you off the idea of going it alone, read on!
any profit made. More businesses fail
involving any company name and
because they get their cash flow wrong
logo, inventions, product design and
and become insolvent than because
copyright. Certain business activities
profession provides enough ‘people
they have any other weakness.
will need to be licensed by a wide range
contact’. If you end up feeling lonely and
Health and safety – including
of authorities.
isolated, or you lack motivation, this route
registration with the Health and
l
location. l
IT’S NOT ALWAYS A BED OF ROSES …
Safety Executive (for factories and
Are you a ‘people person’?
workshops) and/or the local authority
Depending on your field of work, self-
(for offices and shops). There will be
employment can be lonely. Apart from
additional requirements if the business
needing the drive and motivation to
involves food and drink or is liable to
get started every morning, you
cause pollution.
should consider whether
Environmental issues – including the
your chosen
may not be the right one for you.
disposal of business rubbish, hazardous materials, or certain solvents and aerosols.
GET TO GRIPS WITH THE BASICS You’ll need to work through some challenges … l Define your offer and explain why people should buy from you, or use your services rather than someone else’s. What makes you competitive or the best in your field? l Who makes up your target audience and how are you going to generate business from them? l Are you sufficiently disciplined and motivated to succeed in a tough, competitive environment? l Can you survive on a lower income while you build up your business?
48
October 2016 l questonline.co.uk
Top tips
www.moneymagpie.com/ article/top-10-tips-forrunning-your-own-business Source: Moneymagpie
Is it for you?
professional advisers (solicitors,
Earning highs … and lows
The personal attributes of someone well
accountants, insurance and pensions
In the early years you might earn less
suited to self-employment include:
advisers, marketing experts, specialist
than you would expect to achieve in
trainers, IT experts).
full-time employment. But, in the longer
l
l
drive and determination
l
self-discipline
As someone who is leaving the Services,
term, if you’re successful, your earnings
l
tenacity
you are particularly fortunate in also
are entirely dependent on the work you
l
independence
being able to draw on the expertise of the
put in. That’s hugely motivating. It’s like
l
self-motivation
following organisations, which can offer
performance-related pay – with all the
l
a strong commitment to delivering
assistance that is targeted to your specific
rewards and none of the bureaucracy.
projects on time, to specification and to
situation:
budget
l
On the downside, payment dates may
the Career Transition Partnership
be erratic. Are you financially robust
personal budgeting and organisational
(CTP) (offers self-employment
enough to deal with slow payment periods?
skills.
awareness and business start-up
If you need a regular pay cheque and/or
Remember, there are tax bills to pay, so
courses, and has recently appointed
cannot budget effectively, you need to give
you can’t spend all your income – and you
X-Forces as its specialist Business
serious thought to whether this is the right
need to keep your paperwork in order for
Enterprise Trainer – see box)
path for you. Q
l
HMRC inspections.
Be aware of the obstacles There are many obstacles to selfemployment – potential clients often want to know about your experience or your track record, or to see a portfolio
l
the Royal British Legion.
Q
In addition, and as in many other areas of civilian life, the importance of networking cannot be overstated.
KEY CONTACTS
Career Transition Partnership (CTP)
The Prince’s Trust
0121 236 0058
0800 842842
equipment can be prohibitive, and many
RightJobSupport@ctp.org.uk
info@princes-trust.org.uk
companies have preferred suppliers
www.ctp.org.uk
www.princes-trust.org.uk
making it hard for you to even get through
@CTPinfo
@PrincesTrust
of your work. The cost of specialist
the door. However, persistence can pay off, and many of these obstacles can be
Companies House
overcome with a little initiative.
0303 1234 500 enquiries@companies-house.gov.uk
Help and guidance There is an enormous amount of
assistance available, from a wide variety of
Association Ltd 0845 873 7166
www.gov.uk/government
www.rfea.org.uk
organisations/companies-house
@RFEA_UK
@CompaniesHouse The Royal British Legion
sources. These include: l
Regular Forces Employment
government (Department for Business,
Department for Business, Energy &
0808 802 8080
Energy & Industrial Strategy)
Industrial Strategy (BEIS)
www.britishlegion.org.uk
l
regional authorities
020 7215 5000
l
the Prince’s Trust
enquiries@bis.gsi.gov.uk
l
banks (although now perhaps less
www.gov.uk/government/
@PoppyLegion Scottish Enterprise
helpful than they may have been in the
organisations/department-for-
0300 013 3385
past)
business-energy-and-industrial-
www.scottish-enterprise.com
strategy
@scotent
THE X-FORCES FACTOR Since its launch in July 2013 X-Forces – the MoD’s official training partner for self-employment, delivering training through the CTP – has nurtured and guided 700 new businesses, and facilitated £6.9 million in seed funding. It supports Service leavers, veterans, spouses, reservists, cadets and dependants. Take a look at the report on page 6 or, to find out more about running your own business and the support available from X-Forces, visit www.x-forces.com
@beisgovuk Highlands and Islands Enterprise Federation of Small Businesses
01463 245245
0808 20 20 888
info@hient.co.uk
customerservices@fsb.org.uk
www.hie.co.uk
www.fsb.org.uk
@HIEScotland
@fsb_policy X-Forces 0800 307 7545 info@x-forces.com www.x-forces.com @OfficialXforces
questonline.co.uk l October 2016
49
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
Fancy running your own local organic food business? If you are somebody who loves good food, shares our values and fancies being your own boss, then a Riverford franchise could be the right business for you. Why Riverford? - Established brand over 25 years - Ethical & rewarding business - Award-winning organic produce - First class business support Find out more: Visit riverford.co.uk/franchise or give us a call on 01803 227380
50
October 2016 l questonline.co.uk
High Ropes Venue for Sale www.head4heights.net
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Patron: HM The Queen Marine Society & Sea Cadets, a charity registered in England and Wales 313013, Scotland SC037808