Courses 4 Forces Winter 2016 by Bulldog Publishing

COURSES 4 FORCES THE ONLY INDEPENDENT DEDICATED ENHANCED LEARNING CREDITS MAGAZINE AND WEBSITE

Winter 2016

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Contents Enhanced learning credits – what they are and how to claim them

Aim higher!

COURSES 4 FORCES THE ONLY INDEPENDENT DEDICATED ENHANCED LEARNING CREDITS MAGAZINE AND WEBSITE

Remote control: distance learning demystified

Your questions answered

Using learning credits with individual resettlement training costs

View from the Ministry

Courses4Forces and the Courses4Forces logo are registered trade marks of Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB

Enhanced learning credits: dos and don’ts

Telephone: 01763 268120 Fax: 01763 268129 Email: info@questonline.co.uk Web: courses4forces.co.uk

Approved providers and preferred suppliers – the differences

EDITOR Lynn Brown ADVERTISEMENT SALES MANAGER David Lidbury

The ELC claims process for those who are no longer in the Armed 40 Forces Exemption from taxation for payments made to Service leavers under the Enhanced Learning Credits scheme

Course notes

Index to advertisers

DISTRIBUTION Martin Sells DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Courses 4 Forces and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798

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Enhanced learning credits – what they are and how to claim them

ENHANCED LEARNING CREDITS What they are and how to claim them

ELC SCHEME: LATEST STATS From its inception until the end of September 2016, 374,111 people had registered with the ELC scheme and 121,635 claims (For a full explanation of ELC see Joint Service Publication JSP898 – Defence Direction and Guidance on Training, Education and Skills)

nhanced learning credits (ELC) are a very attractive addition to the MoD’s allowances, and users must ensure that they follow the letter and spirit of the regulations that govern them. In outline, individuals join the scheme, complete some years of service and then draw down cash to support approved learning. On 1 April 2016, changes were made to the ELC and FEHE schemes as part of the New Employment Model (NEM) programme. The NEM programme is a wide-ranging review of the terms and conditions of service for Service personnel. NEM aims to produce a modern offer that supports operational capability and better supports lifestyle choice. The aim of the changes to the schemes is to make ELC easier to use and more accessible to all current Service personnel (through autoenrolment), and to enable them to make use

WINTER 2016 l courses4forces.co.uk

of ELC to enhance personal and professional qualifications in a more flexible way, both while serving and to aid career transition from the Services. The level of funding will remain the same, with an ELC lower tier of up to three payments of up to £1,000 in three separate financial years and a higher tier of up to three payments of up to £2,000 in three separate financial years. FEHE will continue to pay in full for a first qualification from level 3 up to undergraduate degree level. The key changes to the schemes are as follows. • All Regular Service Personnel (SP) currently in service will be auto-enrolled to be eligible for both schemes, as will future SP on completion of Phase 1 training. • A new ELC has been created: an aggregated lower-tier award, a single payment of up to £3,000 for those with six or more years of qualifying service, which will count as all three awards.

had been made, to the value of £184.7 million.

•

The qualifying service required for lowertier awards and FEHE will increase from four to six years from 1 April 2017. SP who have already accumulated four years’ qualifying service before 1 April 2017 will keep their entitlement to use lower-tier awards and FEHE. • Post-Service access to ELC and FEHE, for all those leaving on or after 1 April 2016, will be reduced to five years. • Those who left between 1 April 2011 and 31 March 2016 (both dates inclusive) will have until 31 March 2021 to use ELC or FEHE – i.e. five years from now. Anyone who left before 1 April 2011 will retain ten years of post-Service access. More information is available in JSP898 and at www.enhancedlearningcredits.com

Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study

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Enhanced learning credits – what they are and how to claim them

ELC awards

ELC may be claimed for a maximum of three separate years, which do not have to run consecutively, and may also be a combination of both higher and lower levels. They may also be claimed for the same learning course if it continues for over a year or for different learning purposes for each year. If one course combines with others for a single learning purpose they can be combined to claim ELC. Only one ELC claim can be made in any one financial year (April to March). Individuals must make a contribution to their learning of at least 20% of the cost. The ELC element includes VAT but excludes travel, accommodation, food, books and materials. There is no entitlement to travel at public expense for ELC training activity, unless the ELC is drawn for resettlement purposes. (Authority to travel at public expense for resettlement training is in accordance with JSP752.) The learning purpose must benefit the Service and advance the individual’s development plans. Claimants must plan their personal development, often best demonstrated through a personal development record. The individual resettlement training costs (IRTC) grant may be used in addition to ELC to pay towards the cost of the same learning activity where the activity fully meets the ELC scheme criteria (i.e. the pursuit of a nationally recognised qualification at level 3 and above delivered by an ELC approved provider). Learning must be cost-effective and authorised, and the provider must be an approved provider. Documentary proof that learning has taken place will be needed for claims.

Tax

Most work-related learning undertaken during service will not be treated as income or a taxable benefit. With effect from September 2012, ELC payments to Service leavers (SL) were also exempted from tax.

Advice

Before deciding on learning, people should consider: • its relevance to their personal development plan • their ability to undertake the course • likely disruptions from service requirements • the flexibility of the study method. Individuals must discuss their plans with their line manager and education adviser before making any financial commitment. Withdrawal once payment has been made due to foreseeable postings/Service activities will usually result in no further claims being allowed. If unexpected Service or compassionate reasons cause withdrawal, ELC may be carried forward for two years or a refund may be possible and an extra ELC authorised. All cases will be judged on their merits. The cancellation and reinstatement process is published in JSP898 – Defence Direction and Guidance on Training, Education and Skills. It is supplemented by detailed guidance from an individual’s single-Service education authority.

Learning purposes

ELC are available for full-time or part-time study for a qualification at level 3 or above, as defined on the NQF or SCQF, with an organisation on the approved providers list held by ELCAS. This might include: • foundation degrees • postgraduate qualifications • other academic qualifications • professional self-development • accreditation of prior learning • vocational training • registration and accreditation fees • sports qualifications • overseas qualifications • resettlement training (during last two years of service only). ELC may not be claimed for: • Service training • civilian accredited Service training (unless at least 30 hours extra work is involved, together with a separate exam, assessment or assignment) • membership fees • books and materials • normal Service sport and adventurous training.

Next steps •

• • • • •

WINTER 2016 l courses4forces.co.uk

Read JSP898 – Defence Direction and Guidance on Training, Education and Skills. Think about what fits your personal development plan and your future. Check that the course you wish to enrol on is allowable under the rules. Get the necessary approval to enrol. Talk with your line manager and education/learning staff. Start learning, to make the most of your life. C4F

Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study

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Higher-level study

Aim higher! 8

Higher education at a college or university is about more than just degree courses â&#x20AC;&#x201C; it offers a range of options, including Higher National Certificates and Diplomas (HNCs and HNDs), and foundation degrees, all of which generally have a more vocational slant. So, if youâ&#x20AC;&#x2122;re ready to step up to the next level, HE could be the option for you.

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Higher-level study

The basics

As you’ll know if you’re reading this, ELC are available for full- or part-time study for a qualification at level 3 or above. The study also has to be undertaken with an organisation on the approved providers list held by ELCAS, of course. So, if you are thinking of embarking on a higher education (HE) qualification that’s fine, as you can use your ELC to fund anything above level 3, and that includes university modules and nationally recognised diplomas. Other HE courses open to you for consideration include diplomas, bachelor’s degrees, foundation degrees and postgraduate qualifications. The only problem you are likely to have is in deciding exactly what and how to study!

Choosing an HE course

These days, you can search and apply for most HE courses online. You have to be 18 or older to take an HE course, and these are usually taught in universities, colleges, or specialist institutions like art schools or agricultural colleges. There’s also the distance learning option to consider too, which can be a real help if you are unable to relocate and also offers you the choice of studying part-time too (see our feature on page 12). You may already have a pretty good idea of what you would like to study at a higher level but, if you’re still unsure, our advice is to make sure you understand the nature of the subject you are considering, especially if it’s something new to you. So do your research, and ensure you know exactly what a course is offering you – topic areas, what the modules will cover, etc.

Whatever else you take in to consideration, it goes without saying that you must have a strong interest in the subject and the course content, as you will be spending three years or more occupied with it, which won’t be much fun if it turns out you’re not that struck with it after all! You are also likely to do better at a course if you already have an aptitude for the subject. It might be a really fascinating course, which promises to lead to a host of career openings, but if it turns out you’re no good at it, you’re unlikely to end up with a good qualification at the end of it – and may even fail altogether. It’s a good idea to start by thinking about the qualifications you already have and the subjects/ areas you have a flair for. Other things you might want to think about include the course provider’s academic reputation (you can find university league tables and subject ranking tables online), its graduate employment rates, and links between the university or college and employers. Having decided what you want to study, you will be faced with a variety of ways of studying it.

How do HE courses differ?

The most basic difference is between the levels of courses. While most HE courses lead to a degree, some lead to sub-degree qualifications such as a Higher National Certificate (HNC), Higher National Diploma (HND) or a foundation degree. In general, such courses will be shorter than a degree course, more vocationally orientated and will have lower entry requirements. Some will be linked to degree courses, though, giving you the option of progressing to a degree if you perform well enough on the early parts of the course.

With many qualifications being earned through students completing a number of modules, the distinction between HE (generally academic) and further education (FE) (often vocational) can be unclear. Credits from a selection of courses can often be added together to gain degrees and other HE qualifications. Both HE and FE courses can be taken via distance learning. The difference between these is not always clear-cut, though, and in some cases (e.g. foundation degrees), both types are involved. Many qualifications are modular; this means that you complete them in sections (modules), often of your own choosing, and credits gained from a selection of such courses can be gathered together to ‘add up’ to degrees and other HE qualifications. Please note that Service leavers are not permitted to receive support to commence studies at master’s level, but here’s a rundown of some of the other popular higher-level course options you could choose from.

Higher National Certificates (HNCs) and Higher National Diplomas (HNDs)

HNCs and HNDs are work-related (vocational) HE qualifications. While bachelor’s degrees (see below) tend to focus on gaining knowledge, HNCs and HNDs are designed to give you the skills to put that knowledge to effective use in a particular job. Highly valued by employers, both in the UK and overseas, they can also count towards membership of professional bodies and other employer organisations.

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Higher-level study

HNC and HND courses are provided by more than 400 universities and FE colleges. HNCs can take one year to complete full-time and two years part-time (or via, say, distance learning). HNDs take two years full-time and can also be taken part-time (which takes longer). (The award of an HND requires more units to be passed than for an HNC.) They equate to approximately halfway between an A-level and a degree, although they are, as mentioned above, more practically based than the latter.

Foundation degrees

Foundation degrees combine learning with work experience if you decide you want to ‘earn while you learn’. The equivalent of two-thirds of a full honours degree, this is a fully flexible qualification that allows you to study full- or part-time to fit your lifestyle. On passing, you will gain 240 ‘points’ towards a full degree course, and full account will be taken of any prior learning and experience you have accrued, too. Recent developments, including university partnerships and funding, make these qualifications increasingly available to people in the Services.

Degree courses 10

A bachelor’s degree is a course of HE academic study leading to a qualification such as a Bachelor of Arts (BA) or Bachelor of Science (BSc). They are sometimes known as ‘ordinary’ or ‘first’ degrees. A bachelor’s degree is designed to give learners a thorough understanding of a subject, and usually takes three or four years to complete full-time (some degrees, such as medicine, can take five or six years).

Postgraduate qualifications

Postgraduate qualifications are HE qualifications that require learners to have already completed a bachelor’s degree. Most types of postgraduate qualification will include taught and research elements. They generally fall into one of two categories: postgraduate certificate or postgraduate diploma.

Think you’re missing the necessary basics?

If you aren’t already in possession of the lowerlevel qualifications you would normally need to build on in order to secure your place on an HE course, the Access to Higher Education (HE) Diploma – often referred to by its shorthand form, Access Diploma – could be for you. It’s a qualification that prepares people for study at university, and is designed for those who would like to study in HE but who left school without the usual qualifications, such as A-levels. It is widely accepted by universities and colleges, having been developed with their support, and is designed to provide a good grounding in the knowledge and study skills needed to succeed in HE. Although equivalent to A-levels, Access Diploma courses are put together with people

WINTER 2016 l courses4forces.co.uk

who haven’t studied for a while in mind – and most don’t require prior qualifications. There are more than 1,000 courses leading to the Diploma, including subjects such as nursing, art and design, and business studies. Many are suitable for study part-time or in the evenings, which adds to their flexibility. Most FE colleges in England and Wales offer such Access courses, and a number are available through distance learning, so you should be able to find a course that is convenient for you, and that caters for your interests or career ambitions. Many ‘Access students’ go on to succeed at university and beyond, with a great many pursuing new careers and seeing their lives change in ways they had never thought possible. You can find out more about Access to HE courses, browse courses and read success stories on the Access to Higher Education homepage at www.accesstohe.ac.uk

How to learn

Qualifications can be earned through fulltime courses, part-time courses, day release, night school, open and distance learning (see the feature on page 12 of this issue). There will usually be more times when students get together for joint study periods in open learning, with distance learning generally catering for students who are so far away that they study almost entirely by themselves.

support, the HE qualification would be at levels 4–6 on the Framework for Higher Education and Qualifications in England, Wales and Northern Ireland (FHEQ) – for example, a first undergraduate degree (including foundation degree), or HNC or HND for which the entry qualification is lower than a degree, and that normally takes place at a publicly funded institution. In Scotland the equivalent qualification is a Higher National Certificate (HNC), Higher National Diploma (HND) or a first undergraduate degree, undertaken at an FE college or HE institution. Also please note that, while the commitment provides a subsidy for tuition fees, you may still have to contribute to non-tuition-related costs of learning, which might depend on whether the learning is full- or part-time, and the level of your household income. You may also be able to access means-tested support. Full details can be found in JSP898 – Defence Direction and Guidance on Training, Education and Skills. JSP898 can be accessed and downloaded at www.enhancedlearningcredits. com C4F

SOURCES OF ADVICE

Your line manager should be your first point of contact. Each unit has an education/learning specialist, and each Service also has a network of educational and learning centres where advice can be sought and ideas explored.

ELC funding for higher education

The good news is that your ELC provides you with access to a first full level 3 or a first HE qualification (e.g. foundation degree, first undergraduate degree or equivalent) free from tuition fees. This commitment means that Service leavers who have joined at level 2, say, and have taken the opportunity to gain a qualification such as an advanced apprenticeship, or other accredited learning at level 3 or equivalent, may now be able to access their first higher-level qualification. This commitment provides access, free from tuition fees, for the following HE courses. • A first HE qualification. Note that, if the scheme has been used to achieve a level 3 qualification, or you have already achieved 120 credits at level 4 in higherlevel studies, it cannot be used to achieve an HE qualification. Similarly, although the scheme supports the achievement of an HE qualification up to that of a full undergraduate degree, it cannot be used to achieve a degree if a lower qualification such as an HND is already held, or a higherlevel qualification at levels 5, 6, 7 or 8. It is, however, permissible for you to use the scheme to expand your studies while they are in progress – for example, extending your foundation degree studies to achieve a full degree. • A foundation degree or full undergraduate degree, or national equivalent. Typically, to be eligible for this

COURSE FINDERS Full- and part-time courses • Unistats: http://unistats.direct.gov.uk/ Compare official course data from universities and colleges, including student satisfaction and jobs after study (you have to apply to the college or university direct) • UCAS: http://search.ucas.com Search and apply for full-time courses by course name, provider name or location •

National Careers Service: https:// nationalcareersservice.direct.gov.uk/ advice/courses/Pages/default.aspx Search for full- and part-time courses

Postgraduate study • Prospects: www.prospects.ac.uk/ postgraduate-courses •

Postgraduate Search: www.postgraduatesearch.com

December 2015, 371,405 people had

â&#x2014;? membership fees be judged on their merits. The cancellation registered with the ELC scheme and â&#x2014;? books and materials and reinstatement process is published in 113,564 claimsany hadcommitment been made, totothe Claimants must consult with their education staff to check eligibility for ELC funding before making study â&#x2014;? normal Service sport and adventurous JSP898 â&#x20AC;&#x201C; Defence Direction and Guidance value of ÂŁ167.2 million. training. on Training, Education and Skills. It is

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Distance learning

REMOTE CONTROL

Let the classroom come to you! 12

hanks to distance learning, you can study courses’ typically last days or weeks as opposed when and where you want. There’s no to months or years. Even those subjects with need to be physically on-campus to a strong practical element often study or take (some) training have modules that are suited to courses. And that, of course, distance learning. is a considerable benefit to Thanks to the wide To see a list of ODL those of you posted to faravailability of useful QC-accredited learning flung locations, meaning technology these days, providers, go to that you can continue learning materials your studies wherever and support may be www.odlqc.org.uk in the world you may provided by either one and click on ‘Find an be. Nothing need come or a combination of the accredited provider’ between you and your following means: books, preparations for life in the phone, DVD, CD-ROM, email, civilian world. the internet, podcasts and via As well as ‘distance learning’, mobile learning; the latter is where you may come across other, related, terms the student accesses course content stored such as ‘open learning’ and ‘distance supported on a mobile device or through a wireless learning’. In truth, all of these types of learning server. Some providers offer course elements are likely to overlap, but, as a rough guide, via the iTunes Store, which can be downloaded open learning includes more face-to-face free of charge. Many courses make extensive classes than distance learning, while the word use of the internet. Others involve tutor ‘supported’ usually indicates that there are groups, which may meet regularly, or ‘summer tutors and physical material available to help camps’ of a few weeks’ duration to provide students. classroom education that complements regular, directed coursework at a distance.

What’s involved?

Courses delivered through distance learning range from those taking as little as a few hours, to degrees and postgraduate qualifications that may involve several years’ study. So-called ‘short

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Distance learning

Distance learning puts you in control of your education education. Once you have chosen and enrolled on your course (see below), you are free to study when, where – and, these days, how – you choose, so you can fit your education around your current work and/or family commitments. It’s entirely up to you. And, of course, in these days of laptops, notebooks, tablets and mobile learning, you can set up and study at a location of your choice – home or work, at a cafe, even while

travelling. Importantly, too, you can work at your own pace – there are no term times to be rigidly stuck to (although you may have to sit exams, which may take place only at specific times). To sum up, distance study enables you take responsibility for your own learning. However, although you will be in control, a good provider will offer support – so you will certainly not be alone, left completely to your own devices, but will have back-up and assistance as and when you require it. There are also likely to be self-checks and interim tests to help ensure that you are on target, and tutor-marked assessments to provide valuable feedback, as well as a telephone helpline to call or someone to email for advice if you get stuck.

ASK YOURSELF …

How do I choose a course and provider?

• • •

Although necessarily influenced by demand from learners, there are loads of courses available in distance learning form. And because the choice of provider is huge, too, you are more than likely to be able to track down the course you are looking for. This may be something that will give you a general grounding or background in a particular subject or area (that you may go on to study in more depth later), or you might be looking to focus on something very specific – such

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• •

• • • • •

•

• •

•

Does the course lead to the qualification I want/need? Will the course train me to the level required (by me or a potential employer)? Can I view the training materials first, before committing? Can I chat to previous learners? Do I have to pass an entry test? How much support is available? And in what form? Can the whole course be done at a distance, or is it necessary to attend training sessions at specific times? How much time will I need to set aside for study? How much does the course cost? Will there be an exam at the end? Is the provider inspected or accredited by an independent body? If I choose to study for a degree, do I have to complete it within three years? Will I receive any special consideration for study problems as a result of operational duties? Is the course available via learning tools that I will be able to access? (For example, if you are in an environment where IT availability is limited, you should select a course where it is possible to use paper and telephone, at least for a limited period.)

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Distance learning

as the entrance examinations of a particular professional body. Both higher education (HE) and further education (FE) courses can be taken via distance learning. The difference between these is not always clear-cut though, and in some cases (e.g. foundation degrees), both types are involved. Many qualifications are modular; this means that you complete them in sections (modules), often of your own choosing, and credits gained from a selection of such courses can be added together to ‘add up’ to degrees and other HE qualifications. It is not always necessary to have an undergraduate degree to gain a master’s; neither is it necessary to have one in order to achieve many professional qualifications. Increasingly, Service people like you are taking distance learning modules as part of the

training that contributes to career progression. So, you could be studying with a view to gaining qualifications that will help you while in the Forces or when you leave, or just for personal interest – out of enthusiasm for a particular subject. But how do you know who is a good provider and who is not? And exactly which course do you need? All this choice can prove confusing! In the accompanying ‘Ask yourself …’ panel, there is a checklist that should help you.

Finding out more

Service education and training staff, both within your unit and specialists, can often provide the best advice about what you might want and what it is actually possible for you to achieve. They can also provide you with information about the funding available to support your studies, and recommend the subjects that you should be encouraged to pursue – particularly with a view to a second career when leaving the Services. Increasing numbers of Forces learning and education centres and personal learning advisers also have access to e-learning opportunities. Information about courses is also available from learndirect (see ‘Key contacts’). It, too, runs its own courses and learning centres with tutor support, where students can undertake online learning, and that use ICT systems to enable users to access learning. Other information sources include direct from the ‘horse’s mouth’ (somebody who has first-hand experience of a course or a training provider), written prospectuses and, of course, the internet. The website of the Open and Distance Learning Quality Council (ODL QC) is particularly helpful (again see ‘Key contacts’).

Who are the learning providers?

Many learning providers are neither HE nor FE institutions, although they may have links of varying strengths with one or more colleges or universities. Many companies run large training departments, and there are also many commercial organisations that provide training to paying clients. Much of the training such providers deliver is of excellent quality and targeted carefully at the needs of civilian employers in a specific market sector. Many commercial businesses offering training use the premises of academic institutions to deliver courses, and may have contracts with employment agencies to help their students find work. You are likely to have heard of some of the bigger distance learning organisations, however – as mentioned above – there are many other providers out there too, also offering a wide range of courses, some with discounts for Service people (ask your education and training adviser for further information).

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APL AND CATS

When choosing a course, two terms to be aware of are accreditation of prior learning (APL) and the Credit Accumulation and Transfer Scheme (CATS). Both allow a teaching organisation to give credit to: • learning obtained elsewhere, and • relevant experience at work in the subject concerned. You should always ask about APL and CATS, to avoid repeating things you have already done.

Funding

Course costs vary enormously, and it is vital to find out all the costs of a course before you start, including hidden extras like revision courses, exam fees, materials used and ‘subscriptions’. You should also expect to pay for at least some of your personal development – including distance learning courses – yourself. After all, it is you that will benefit in the long term, and civilians, likewise, certainly expect to at least make a contribution to their own learning. The good news is that you may be eligible for grants and some other financial support when undertaking distance learning. Chief among these are enhanced learning credits (ELC) and standard learning credits (SLC). There may even be other funding routes that education, learning and training staffs may be able to access, so be sure to ask them about it. Selected learning providers also offer discounts to Service personnel, so check with them direct too. C4F

Ask about APL and CATS, to avoid repeating things you have already done KEY CONTACTS learndirect 0800 101 901 www.learndirect.co.uk @learndirect Open and Distance Learning Quality Council (ODL QC) 020 8658 8337 www.odlqc.org.uk

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Your questions answered

Your questions

answered 18

Q: When can I start claiming ELC? A: When you have accumulated the appropriate qualifying years of service you may be able to make a claim. If you have registered on the Enhanced Learning Credits (ELC) scheme and have been serving since 1 April 2000, you have been entitled to start claiming at the £1,000 level from 1 April 2004 and at the £2,000 level from 1 April 2008. From 1 April 2017, the qualifying service for lower-tier awards will increase from four to six years. SP who have already accumulated four years’ qualifying service before 1 April 2017 will be able to claim their lower-tier awards. Q: Joint Service Publication JSP898 – Defence Direction and Guidance on Training, Education and Skills – states that the course must be of a level 3 or above. What does level 3 mean? A: That the course is on the National Qualifications Framework/Regulated Qualifications Framework at this level; it could be an A-level, or an NVQ 3 or equivalent award. You may also use ELC to fund anything above this, like university modules or nationally recognised diplomas.

WINTER 2016 l courses4forces.co.uk

Q: How do I know if the course I want to do is level 3 or above? A: For some courses, this will be very obvious. The qualifications offered by institutes, and some specialist courses, may not be so clear. You should ask the training provider to confirm the level with the awarding body that accredits the course. Most qualifications can be found in the directory British Qualifications or on the Register of Regulated Qualifications website at http://register.ofqual.gov.uk Q: Can I use ELC for any course? A: No. If you are still serving, the course must be at level 3 or above, and it must be with an approved provider listed on the dedicated ELC website. The website address is www.enhancedlearning credits.com The course must also be of benefit to the Service, to meet tax office guidelines. Q: What does JSP898 mean by ‘vocational courses’? A: These are courses that are job or skill specific, like NVQs that have to be completed in the workplace or through a college with work placements. You are assessed on the job, and build up a

portfolio of evidence showing that you are competent in the role. Often, they can be very hands-on courses, like plumbing, welding, heating and ventilating courses, which lead to the qualifications required for very specific trades. Q: Can I use ELC for a sports course? A: If you are planning on taking an instructor or coaching course, it could be permissible but, if the course can be taken through local tri-Service arrangements, it will not be allowed. You would also have to present evidence as to how you would use the sports qualification to the benefit of the Service and how you are currently involved in that sport. The training provider would need to be on the approved list of providers (see below). Q: What do you mean by resettlement phase? A: After an individual has completed their mandatory Service Resettlement interview and fully registered for resettlement on JPA.

Continued on page 20

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Your questions answered

You should not part with any money without approval from your education staff or a letter from ELCAS Q: Why does learning have to be ‘of benefit’ to the Service? A: HM Revenue & Customs rules are that any money provided for personal development has to be of immediate benefit to the Armed Forces and the individual, or the MoD would be liable for tax. Q: If I do a module for £450 can I use the rest of my £1,000 or £2,000 later in the same financial year for a different course? A: ELC is a ‘one hit’ claim per year. If eligible, lower-tier awards may be aggregated for use in one financial year. Q: Can I use Standard Learning Credits (SLC) in the same financial year that I use ELC? A: Yes, if it is not for the same course of study.

Q: Where can I find the list of approved training providers? A: You can search the ELCAS website by name to see if the provider has already been approved. You can also check through the whole list. Q: If a company is on the approved training provider list, can I do any of its courses? A: No, only the courses that meet the criteria in JSP898 – Defence Direction and Guidance on Training, Education and Skills – the course must be at level 3 and above, and listed on the ELCAS site as being approved. Q: Can I secure my place on a course and pay a deposit before starting the claims process? A: As a general rule, you should not part with any money without approval from your education staff, or a letter from ELCAS giving you a ‘claim authorisation note’. If a deposit is required on booking, any payment made prior to the issue of a claim authorisation note is at your personal risk and must not exceed the limit of your personal contribution. Q: I am working in an overseas location that has no education/learning staff anywhere near it. Who can I get to authorise my claim? A: Each single Service has made arrangements

WINTER 2016 l courses4forces.co.uk

to help people serving overseas who do not have the normal education facilities available. Your unit administrative staff will have the necessary details. Q: I am not going to be able to see my education/learning staff face to face as I am on an operational tour. What can I do? A: You should telephone your usual education/learning centre to discuss your position. Q: Can I get my line manager or unit staff to authorise my claim? A: No. Line managers and unit staff are eligible to sign registration forms and they must also sign claim forms. Final authorisation must be given by an education/learning officer whose name is on the ELCAS database. If in doubt, check at your education/learning centre. Please note that claim forms must not be submitted direct to ELCAS. Q: What do I need to take with me when I go to see the education/learning staff? A: All the information about the course you wish to study. Also take a training and development plan (from your PDR) and a claim form signed by your line manager. Q: Do I pay up front and claim the money back? A: No. Refer to the flow chart on the back of JSP898 – Defence Direction and Guidance on Training, Education and Skills. ELC pay up to 80% of course costs to a maximum of either £1,000 or £2,000. The individual pays the rest up front, but only once they have a claim authorisation note from ELCAS. Q: When I have left the Service, who do I contact to claim? A: Refer to the website for details of how to claim. Claims must be authorised by appropriate single Service representatives. Q: What will happen if I get deployed during my course and I can’t continue with it? A: You need to inform ELCAS as soon as possible. You must get a letter from your line manager explaining why you cannot continue, and forward this to ELCAS at the time of withdrawal. Q: When I want to take a course, do I have to discuss it with my line manager? A: Yes, you need to be supported by your line manager. They will be best placed to know if work commitments are likely to allow that level of study. A good time to discuss this is during your appraisal, when drawing up your training and development plan. You also need their signature on the claim form before an interview with education/learning staff.

Q: My location and discharge date have changed since I registered for ELC. Do I need to contact ELCAS to inform them? A: No. They can make changes to your details when you make a claim. You do, however, need to inform them if you leave the Service and later rejoin. You can get a form from the website to record periods of interrupted service. Q: I have not yet received confirmation of acceptance from ELCAS that I am registered. What should I do? A: From 1 April 2016, Service personnel joining the Armed Forces will be auto-enrolled as registered members of the ELC scheme. Continued on page 22

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Your questions answered

Q: Can I use SLC to pay for an exam relating to the course of study being funded by ELC? A: No. Q: Can I use my individual resettlement training costs (IRTC) and ELC to fund the same course of study leading to achievement of a nationally recognised qualification? A: Yes. For courses that started on or after 1 September 2008, it is permissible to use IRTC with ELC or SLC (but not both) to fund a learning activity during resettlement if, in all instances, the criteria of the relevant learning credit schemes are met. For example, IRTC may be used with ELC but only during resettlement and to fund a nationally recognised higher-level qualification (level 3 or above) delivered by an approved ELC learning provider.

Q: Do I still need to make a 20% minimum personal contribution towards the cost of the qualification course during resettlement if I am using IRTC with SLC/ELC to fund the same activity? A: In the first instance yes, because you are required to submit a claim in accordance with the current ELC regulations. You may subsequently submit an IRTC claim in accordance with resettlement policy to claim your IRTC grant in full or part to help pay towards the cost of the higherlevel learning. However, under these circumstances only, it is permissible for Service leavers to use IRTC to pay, in part or in full, the mandated 20% personal contribution element. Q: This doesn’t seem fair. Why only under these circumstances during resettlement am I allowed not to make a personal contribution? A: Demonstrating a commitment to learning and personal development is a fundamental principle of the Armed Forces learning credit schemes. For the most part, the use of learning credits is aimed at developing people in-Service to the benefit of both the Forces and the individual. For Service leavers undergoing resettlement, it makes sense to use all the available funding to help pay the costs of undertaking qualifications and, where feasible, rationalise learning credit regulations with the resettlement rules. In addition, for the majority of cases and especially for more expensive higher-level learning courses, the principle of personal contribution is preserved as most claimants will make some element of contribution that often exceeds the 20% minimum.

WINTER 2016 l courses4forces.co.uk

Q: Since I can’t use any unused ELC later in the financial year for a different higher course, can I carry forward any outstanding IRTC grant balance? A: In accordance with resettlement regulations, you can use any balance of IRTC to pay for another resettlement activity. This is because IRTC is a grant up to a maximum figure, so each individual is guaranteed an allowance to a maximum level to use as they choose until it is spent. ELC and SLC are not entitlements in that sense. The Armed Forces, rather, make a contribution to the actual cost of learning up to a maximum limit, as described in the scheme regulations. For ELC this is based on a ‘one hit’ claim per year, although for SLC multiple claims can be submitted in each financial year up to the maximum credit value, which is currently £175. Q: How do I know whether I should use ELC or SLC plus IRTC in resettlement to pay towards the cost of learning? A: It depends on the cost of the learning activity and whether it meets the criteria of the various schemes. It makes sense to optimise the funding available, but talk this through with your resettlement adviser if you are unsure about the best route. In all cases it makes sense to maximise the use of learning credits up to the full value for which a claimant is eligible, before considering using IRTC to pay towards the same course. It doesn’t make sense to waste any of the value of learning credits. Q: What information is available to ensure that I use the correct combinations of IRTC and learning credits to maximise their value during resettlement? A: Service resettlement advisers (SRA) have access to the latest advice and guidance, and should be consulted in the first instance. SRA have been given an IRTC/learning credit calculator that may also help to determine the net worth of the funding options and allow Service leavers to make an informed decision on which, and in what order, IRTC and learning credits can be used most efficiently. Q: How do I submit a claim to use ITRC with ELC? A: Having decided if it is to your advantage to use IRTC with ELC or SLC, you follow exactly the same process as before. For ELC the form has been slightly amended and you are asked to tick a box indicating whether you will also claim IRTC for the same course of study. Otherwise you submit a claim as you do now, having calculated your 20% minimum personal contribution. As for IRTC, you can decide whether to claim up to 80% in advance of

your grant or wait until after the course has completed to claim back your IRTC entitlement, which may contribute in full or part towards refunding your 20% personal contribution. You will have to ask the provider to provide you with a clear invoice detailing the separate course fee elements. Q: Can I only use SLC with IRTC to pay for examination fees? A: No, you can use it towards any recognised national qualification or for any of the other permitted uses laid out in JSP898 – Defence Direction and Guidance on Training, Education and Skills. Q: What happens if I am made redundant? A: No one is entitled to ELC. You become eligible to claim ELC by meeting several criteria, including length of qualifying service. Service personnel made redundant, irrespective of whether they applied to be made redundant or not, and who have registered with the ELC scheme, will cease to accrue service for ELC eligibility on the day they leave service. Those who have accrued six or more years’ service since registering on the ELC scheme by the last day of service will be eligible to claim ELC at the lower tier (£1,000), and those who have accrued eight or more years’ service since registering on the ELC scheme by the last day of service will be eligible to claim ELC at the higher tier (£2,000), subject to meeting the other conditions associated with the ELC scheme. People made redundant before 31 March 2008 cannot accrue the minimum service required from the initial registration window to be eligible for the higher-tier rate. People who have accrued less than six years’ service by the final date of service will not be eligible for ELC funding as they will not have achieved sufficient length of qualifying service. Q: What happens if I am medically discharged? A: Those who are medically discharged and are registered members of the scheme are eligible to claim ELC at the lower (£1,000) or higher (£2,000) tier, as dictated by their length of service on the date of discharge. Additionally, those who are medically discharged prior to completing six years of service may be eligible to make claims at the lower-tier rate if the injury or illness was caused or significantly worsened, wholly or predominantly by service, as defined by the Armed Forces Compensation Scheme (JSP765). C4F

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Management

Using learning credits with individual resettlement training costs

Using learning credits with individual resettlement training costs Introduction 24

The MoD has optimised funding for Service leavers so they can use learning credits during resettlement with their individual resettlement training costs (IRTC) grant to pay towards the cost of eligible learning activities. The learning activity must meet fully the criteria of either the enhanced learning credit (ELC) or standard learning credit (SLC) schemes. This provides better-targeted public funding where the learning leads to the same outcome – a nationally recognised qualification.

Claiming IRTC with ELC

Claims for both ELC and IRTC to pay towards a single resettlement learning activity should be submitted in accordance with the individual scheme regulations. The 20% minimum personal contribution should be paid on receipt of the claims authorisation note (CAN) from ELCAS, and MoD will be invoiced separately by the learning provider to pay the difference. Someone claiming ELC may then submit a retrospective IRTC claim on completion of the course to claim back the difference up to the maximum IRTC allowance. The Service leaver may continue to apply routinely for pre-payment of IRTC using the current procedure.

Funding combinations during resettlement

IRTC may be used together with ELC or SLC, but all three cannot be amalgamated. ELC and SLC are designed to fund different learning purposes and cannot be used together. For example, SLC may not be used to fund an exam

WINTER 2016 l courses4forces.co.uk

for a course of study that has been supported by ELC. The MoD monitors providers closely to ensure that costs remain competitive and are not inflated to obtain the maximum funding available. When using IRTC with ELC or SLC during resettlement, the individual may use the IRTC element to pay for, in part or in full, the 20% minimum personal contribution. This exception will be permitted only under these specific circumstances; otherwise the rules for each scheme remain unchanged. The MoD decided that funding should be optimised to enable Service leavers to undertake valid resettlement activities to help them secure employment. Some element of personal contribution will usually continue, especially for more expensive, higher-level qualifications where the 20% minimum will more than likely be exceeded.

Optimisation of funding for Service leavers

However, the order in which ELC or SLC and IRTC are used can affect the overall net value of the funds to Service leavers. ELC may only be used once for a single educational activity, regardless of whether the cost of the activity is less than the value of the credit, whereas IRTC may be used against multiple learning events if the grant value exceeds the cost of the resettlement activity. Any unspent IRTC may be directed towards another training activity. Because IRTC may be used to finance multiple courses or training while ELC may not, Service leavers should work out how best to optimise the funding support available when undertaking resettlement. For SLC the position is different as

more than one claim for smaller-scale learning activities may be submitted in each financial year provided that the credit maximum, currently £175, is not exceeded. Service people should use advice and guidance available from education, learning and resettlement advisers.

Implementation rules and guidance Rules

In essence: • IRTC + ELC • IRTC + SLC • IRTC + ELC + SLC

Yes Yes No

Key points to note •

•

IRTC may be used in concert with ELC or SLC to fund a recognised learning activity, in accordance with the SLC and ELC scheme rules. The policy and procedures for submitting an ELC, SLC or IRTC claim have not changed. No new allowance has been created. The funding is not combined into one pot. An SLC or ELC claim should be submitted, with the individual making their minimum 20% personal contribution. An IRTC claim should be submitted either in advance of the allowance or in retrospect, once the learning activity has been completed. These processes are completely separate, in accordance with learning credit and resettlement regulations.

Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study

Some additional points

•

IRTC may be used with ELC or SLC to fund a learning activity during resettlement, but in all instances the criteria of the relevant learning credit scheme must be met. The regulations about each learning credit scheme are published annually in Joint Service Publication JSP898 – Defence Direction and Guidance on Training, Education and Skills. IRTC may be used to pay for the minimum 20% learning credit personal contribution, either in full or part, where a learning activity meets the criteria for both schemes. The 20% minimum personal contribution using ELC towards the cost of the higherlevel learning (level 3 and above only) should be paid up front by the claimant directly to the course provider. Any element of IRTC used to fund the learning can be claimed in advance (up to 80%) or in full or part on course completion. Using IRTC either in full or part, together with ELC or SLC, must comply with learning credit policy. Most notably, if using IRTC with ELC then an ELC approved provider must be used. If using IRTC with SLC, provided that the learning activity is in support of the individual’s approved resettlement strategy, the course undertaken need not result in a nationally recognised qualification.

•

The full course cost for a claimant accessing SLC support should be paid by the claimant direct to the course provider. The difference up to a maximum of £175 after deducting the 20% minimum personal contribution is paid by MoD on course completion. Any element of IRTC used to fund the learning can be claimed in advance (up to 80%) or in full or part on course completion. If using IRTC with SLC, then a Career Transition Partnership (CTP) preferred supplier or any other accredited provider may be used. It remains the individual claimant’s responsibility, with advice and guidance from an education, learning and resettlement adviser, to determine the best way to optimise the funding support available in resettlement to pay for learning leading to a qualification. If, after using IRTC together with ELC or SLC, there is an unused IRTC element, it may be used to pay towards another training activity during resettlement. It is not possible to accrue, or carry forward, any unused element of ELC. The principle remains one use of an ELC in any one financial year. It is possible to make more than one SLC claim in each financial year provided that the maximum credit, currently £175, is not exceeded.

•

Just as it is not possible to use SLC and ELC to pay for the same learning activity (SLC are used to pay towards lowerlevel learning, while ELC are used to pay towards higher-level learning (level 3 and above)), it is not permitted to combine all three funding streams of IRTC, SLC and ELC towards the cost of a single resettlement activity. The claimant should decide on the most appropriate funding mechanism. It is recommended that claimants should consider using the learning credit to fund the learning to the maximum level for which they are eligible during their resettlement, before using IRTC to pay towards the same activity. This may optimise the funding available where a different and additional learning activity might be considered. Where ELC is being used in conjunction with IRTC and Graduated Resettlement Time, it may be permissible to claim both subsistence and travel in accordance with JSP752. In such cases, the validity of such claims is to be assessed against the criteria laid down in JSP534 (the TriService Resettlement Manual). Continued on page 26

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Using learning credits with individual resettlement training costs

Funding examples using IRTC with learning credits

Using IRTC with ELC

Example 1 Item

Calculation

Notes

Gross course cost

1,500

20% personal contribution

300

(20% of A)

Under ELC rules

ELC grant (£1,000 maximum) used

1,000

Outstanding balance

200

A-(B+C)

Total personal contribution

500

D+B

IRTC grant (£534 maximum) used

500

Remaining IRTC

£1,000 maximum paid by the Service

£500 used 534-F

A Service leaver who qualifies for IRTC and who has accrued the four years’ minimum eligible ELC scheme membership applies for a course costing £1,500. Claimant pays £500 to provider to cover the minimum 20% contribution (£300) required to use ELC and £200 to cover the remaining balance less the maximum ELC available. The applicant uses £500 of their IRTC towards the cost of the course. They claim back £500 from their IRTC grant leaving a balance of £34 to contribute towards the cost of any other resettlement training. The £1,000 ELC invoice is processed by ELCAS and the MoD pays the provider directly. Should the applicant wish, they may apply for pre-payment of up to 80% of their IRTC expended noting that if it is not used it will be reclaimed in the next period.

Example 2

Item

Calculation

Notes

Gross course cost

3,000

20% personal contribution

600

(20% of A)

Under ELC rules

ELC grant (£1,000 maximum) used

1,000

Outstanding balance

1,400

A-(B+C)

Total personal contribution

2,000

D+B

IRTC grant (£534 maximum) used

534

Remaining IRTC

£1,000 maximum paid by the Service

£534 used 534-F

A Service leaver who qualifies for IRTC and who has accrued the four years’ minimum eligible ELC scheme membership applies for a course costing £3,000. Claimant pays £2,000 to provider to cover the minimum 20% contribution (£600) required to use ELC and £1,400 to cover the remaining balance less the maximum ELC available. The applicant uses all (£534) of their IRTC towards the cost of the course. They claim back the full £534 from their IRTC grant. The £1,000 ELC invoice is processed by ELCAS and the MoD pays the provider directly. As above, the applicant may apply for pre-payment of up to 80% of their IRTC to reduce the initial outlay.

Example 3 Item

Calculation

Notes

Gross course cost

6,500

20% personal contribution requirement

1,300

(20% of A)

Under ELC rules

ELC grant (£2,000 maximum) used

2,000

Outstanding balance

3,200

A-(B+C)

Total personal contribution

4,500

D+B

IRTC grant (£534 maximum) used

534

Remaining IRTC

£2,000 maximum paid by the Service

£534 used 534-F

A Service leaver who qualifies for IRTC and who has accrued the eight years’ minimum eligible ELC scheme membership applies for a course costing £6,500. Claimant pays £4,500 to provider to cover the minimum 20% contribution (£1,300) required to use ELC and £3,200 to cover the remaining balance less the maximum ELC available. The applicant uses all (£534) of their IRTC grant towards the cost of the course. They claim back the full £534 from their IRTC grant. The £2,000 ELC invoice is processed by ELCAS and the MoD pays the provider direct. The applicant may apply for pre-payment of up to 80% of their IRTC to reduce the initial outlay.

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Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study

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Using learning credits with individual resettlement training costs

Using IRTC with SLC

Example 4 Item

Calculation

Notes

Gross course cost

1,100

20% personal contribution requirement

220

(20% of A)

Under SLC rules

SLC grant (£175 maximum) used

175

Outstanding balance

705

A-(B+C)

Total personal contribution

925

D+B

IRTC grant (£534 maximum) used

534

Remaining IRTC

£175 maximum paid by the Service

£534 used 534-F

A Service leaver who qualifies for IRTC applies for a course costing £1,100 using SLC. Claimant pays the full balance of £1,100 to the provider as required when using SLC. The applicant uses all (£534) of their IRTC towards the cost of the course. They claim back the full £534 from their IRTC grant and recovers £175 of SLC on completion. They may apply for pre-payment of up to 80% of IRTC expended to reduce the initial outlay.

Example 5

Item

Calculation

Notes

Gross course cost

850

20% personal contribution requirement

170

(20% of A)

Under SLC rules

SLC grant (£175 maximum) used

175

Outstanding balance

505

A-(B+C)

Total personal contribution

675

D+B

IRTC grant (£534 maximum) used

534

Remaining IRTC

£175 maximum paid by the Service

£534 used 534-F

A Service leaver who qualifies for IRTC applies for a course costing £850 using SLC. Claimant pays the full balance of £850 to the provider as required when using SLC. The applicant uses all (£534) of their IRTC towards the cost of the course. They claim back the full £534 from their IRTC grant and recovers £175 of SLC on completion. They may apply for pre-payment of up to 80% of the IRTC expended to reduce the initial outlay.

Example 6 Item

Calculation

Notes

Gross course cost

620

20% personal contribution requirement

124

(20% of A)

Under SLC rules

SLC grant (£175 maximum) used

175

Outstanding balance

321

A-(B+C)

Total personal contribution

445

D+B

IRTC grant (£534 maximum) used

445

Remaining IRTC

£175 maximum paid by the Service

£534 used 534-F

A Service leaver who qualifies for IRTC applies for a course costing £620 using SLC. Claimant pays the full balance of £620 to the provider as required when using SLC. The applicant uses £445 of their IRTC towards the cost of the course. They claim back £445 from their IRTC grant and recovers £175 of SLC on completion. They may apply for pre-payment of up to 80% of the IRTC expended to reduce the initial outlay. C4F

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31/10/2012 12:50

View from the Ministry

View from the 30

Ministry

Commitment to the funding of higher and further education for Service leavers

The government announced to Parliament on 17 July 2008 a package of cross-government support to Armed Forces personnel, their families and veterans, which included a commitment to providing Service leavers (SL) with access to a first full level 3 (GCE A level or vocational equivalent) or a first higher education qualification (a foundation degree or a first undergraduate degree or equivalent) free from tuition fees. Subsequently, the MoD engaged with other government departments (OGD)1 and devolved administrations (DA)2 to define and agree the parameters of this additional further education (FE) and higher education (HE) support, develop the policy and implement the proposals. The scheme commenced with effect from 6 April 2009. The scheme was reviewed by MoD and its partner departments in 2011, resulting in revised criteria governing claims for FE and HE support. The scheme remains subject to review. The support is aimed at people who will benefit the most, and the application system is really no different from the current ELC rules other than the state (MoD and the relevant national education authority in England, Scotland, Wales or Northern Ireland) paying tuition fees in full rather than the individual making a contribution towards the cost. The full policy can be found in JSP898 â&#x20AC;&#x201C; Defence Direction and Guidance on Training, Education and Skills.

Retrospective claims are not allowed under any circumstances 1 2

Department of Business Innovation & Skills (BIS) and the Skills Funding Agency. Scottish Government and Welsh Assembly Government.

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Background

This opens the gateway to further education for people who may have joined the Armed Forces with few or no qualifications, and gone on to achieve a level 2 qualification (GCSE or equivalent) in the Service but progressed no further. The MoD has already committed to the target for all Service people to achieve level 2 within eight years of service or on promotion to Sergeant (or equivalent), whichever is the earlier. Similarly, Service leavers who may have joined at level 2 and have taken the opportunity to gain a qualification such as an advanced apprenticeship or other accredited learning at level 3 (or equivalent), may now be able to access their first higher-level qualification. While the commitment provides subsidy for tuition fees, individuals may have to contribute to the non-tuition-related costs of learning, which may depend on whether the learning is full-time or part-time, and the level of household income. Some applicants may be able to access means-tested support, as may other students. Before making an application, Service leavers are advised to check the national position on existing support with the relevant national education authority (the BIS or SFA in England). There may already be existing free provision by another route: for example, those aged 25 years or under are already entitled to a first level 3 in England; there is free entitlement for all who fulfil the residency requirements on degree/ HND-level courses in Scotland; and Welsh residents also attract some support for FE and HE provision. It makes sense for Service leavers to explore alternative routes before considering support and access through the ELC top-up scheme, and there are safety measures in place to prevent double funding. Continued on page 32

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View from the Ministry

MAKING AN APPLICATION: STEP BY STEP 1.

First, read Joint Service Publication JSP898 – Defence Direction and Guidance on Training, Education and Skills (ELC Regulations) and JSP898 – Defence Direction and Guidance on Training, Education and Skills. You will find helpful flow charts depicting the claim application process in Annexes A and B at the end of JSP898. 2. Find and talk to an education/learning and resettlement adviser. 3. Complete the ELC application form online via the ELC website. 4. Check the ELCAS database of approved providers – publicly funded providers for the purpose of this support will be highlighted. 5. If wishing to use a new provider, ensure that they will be eligible to participate in this scheme (they must deliver publicly funded FE/HE), and ask them to apply for scheme membership using the information on the ELC website. 6. As with the current ELC scheme, do not leave everything until the last minute. Allow time for any new publicly funded providers to be accepted on to the scheme, as the publicly funded registration process can take several weeks. Once accepted, applications for study with the publicly funded provider may be submitted. 7. For the purposes of this scheme, where the state pays the tuition fees in full, providers will be expected to waive any initial registration fee to help reduce the level of bureaucracy. Applicants should not pay any of their own money towards the cost of their tuition fees. If they do, it will not be refunded. 8. A separate claim form must be submitted for each year of a course. Failure to do so could result in support being withdrawn. 9. Gap years are not permitted under the FEHE scheme. 10. Part-time study under the FEHE scheme is permitted. Service leavers must undertake at least the equivalent of 25% of a full-time course.

Eligibility rules

To take advantage of the support, Service leavers must: • have completed six years’ full-time service • have previously joined the Enhanced Learning Credit (ELC) scheme and completed at least six years’ qualifying scheme membership • only apply for a first eligible FE/HE qualification at the level for which they are

WINTER 2016 l courses4forces.co.uk

academically qualified to enter learning on leaving the Service • have left the Service or entered their qualifying resettlement phase on or after 17 July 2008 • meet UK residency requirements to qualify for full state subsidy. Special eligibility criteria apply to personnel who are medically discharged from service before achieving four years’ service and advice should be sought from unit education staffs.

Qualification level

This commitment will provide access, free from tuition fees, for the following. • A first full level 3 or a first HE qualification. The scheme is specifically targeted at supporting the achievement of a first qualification at either level 3 or HE. Service leavers are not permitted to receive support to commence studies at master’s level. If the scheme is used to achieve a level 3 qualification, or the Service leaver has achieved 120 credits at level 4 in higher-level studies, it cannot be used to achieve an HE qualification. Similarly, although the scheme supports the achievement of an HE qualification up to that of a full undergraduate degree, it cannot be used to achieve a degree if a lower qualification such as a Higher National Diploma is already held, or a higher-level qualification at level 5, 6, 7 or 8. It is, however, permissible for an SL using the scheme to expand their studies while they are in progress, for example extending their foundation degree studies to achieve a full degree. • A level 3 or national equivalent. This refers to a full UK level 3 qualification such as the achievement of two GCE A levels (A2) (passes at A–E) or vocational equivalent as defined by the National Qualifications Framework (NQF) or the new Regulated Qualifications Framework (RQF) (England, Wales and Northern Ireland); or in Scotland a level 6 qualification (SVQ level 3) on the Scottish Credit and Qualifications Framework (SCQF). • A foundation degree or full undergraduate degree or national equivalent. Typically, to be eligible for this support, the higher education qualifications would be at levels 4–6 of the Framework for Higher Education and Qualifications in England, Wales and Northern Ireland (FHEQ) – for example, a first undergraduate degree (including foundation degree) or Higher National Certificate or Diploma for which the entry qualification is lower than a

degree and that normally takes place at a publicly funded institution. In Scotland the equivalent qualification is a Higher National Certificate (HNC), Higher National Diploma (HND) or a first undergraduate degree, undertaken at a further education college (FE college) or a higher education institution (HEI).

Main scheme features •

•

The provision took effect from academic year 2009/2010, for eligible qualifications starting in August/September 2009 onwards. The commitment is for nationally recognised UK-based qualifications only. To qualify, eligible Service leavers must have been resident in the UK for at least three years prior to the start of the course and they must continue to remain in the UK until they complete the qualification (overseas service while employed in the Armed Forces counts towards UK residency). Because it is aligned to the ELC scheme, support can be accessed by eligible Service leavers for up to ten years after they leave the Armed Forces. Service leavers should apply though the ELC scheme, using up any of their remaining annual ELC credits in each financial year over the length of the qualification, but incurring no direct cost to themselves in paying towards the tuition fees. By providing a full state subsidy to pay for tuition fees only, the MoD will continue to pay its contribution towards course fees under the ELC scheme (up to a maximum of £1,000 or £2,000 per financial year), and BIS/SFA or the devolved administration equivalents in Wales, Scotland and Northern Ireland (where not already provided through existing national support) will buy out the minimum 20% personal contribution that would have been paid by the individual using their ELC. If ELC have been exhausted in-Service, Service leavers may still be eligible to apply for support at the next higherlevel qualification on leaving, but only where this meets the eligibility criteria. For example, those who may have achieved a level 3 (or equivalent) or hold no more than 120 credits in higher-level studies, and hold no higher education qualification may apply for support to undertake their first foundation degree. If ELC have already been exhausted in-Service the commitment to fund the tuition fees in full transfers to BIS/SFA or the devolved administration. In these circumstances, to help reduce the level of bureaucracy, speed up the process and until other arrangements can be put

View from the Ministry

The MoD will continue to pay its contribution towards the course fees through the ELC scheme

•

in place, the MoD will continue to pay the course fee in full but reclaim it back from the relevant national education authorities. Once ELC run out after leaving, the commitment for any continued funding to complete the first FE or HE qualification will transfer to BIS/SFA or the devolved administration. Provision must be delivered through publicly funded FE and HE institutions, some of which may already be listed as existing approved ELC providers. Providers delivering non-publicly funded FE/HE qualifications are not eligible to be considered for this scheme. The provision is available only for nationally recognised qualifications – those accredited by nationally recognised awarding bodies and delivered through FE or HE institutions. This means that some qualifications currently supported through ELC, such as pilots’ licences, some sports qualifications and what are known as vendor/industry-standard qualifications will not attract the state top-up and will be ineligible for this support. The provision will not be retrospectively applied to anyone who left the Services prior to 17 July 2008. This fully state-subsidised support may be transferred to the spouse or civil

•

partner in the case of death in service or medical discharge where an individual’s medical condition is so severe that it will prevent them from taking advantage of the educational support. In such circumstances the scheme eligibility rules must be met in all other respects. The spouse or partner must also be in a position to benefit from the support and may be permitted to undertake their first full level 3 (or equivalent) or first higher education qualification. Where a Service leaver, regardless of Personal Status Category, is unlikely to recover sufficiently to be able to utilise their entitlement, then their resettlement (and applicable remaining ELC entitlements) may be transferred to a nominated proxy in accordance with JSP534. Defence support is provided on a ‘burden sharing’ basis, reflecting the mutual benefit that personal development brings to the individual and the organisation. Individuals in receipt of funding and study time are expected to make a personal contribution using their own funds and off-duty or leave periods. Undertaking personal development does not automatically confer duty status and does not count towards reserve training commitments or bounty arrangements.

HELP AND ADVICE

For general enquiries about the scheme, eligibility and qualifications, seek advice from single-Service education and resettlement staff, not ELCAS. ELCAS’s role is to administer applications, not provide advice and guidance on eligibility or education/learning or resettlement needs. Policy helpline details are as follows. • RN: RN/RM Education and Resettlement Officers (EROs), Naval Education and Training Support Officers (NETSOs) and Naval Resettlement Information Officers (NRIOs) at RN/RM Learning Centres. Education and Resettlement Staff seeking further clarification of sS instructions should contact SO3 EL3R, at DII: ‘NAVY TRG HQ-EL3R RESET SO3C’ (Mil: 93832 5954 Civ: 02392 625954) • Army: Individual Education and Resettlement Officers (IERO), at Army Education Centres, which must be used by Service leavers on resettlement. Education and Resettlement Staff seeking further clarification of sS instructions should contact the relevant SO2 Retention and Resettlement in Regional Command (RC) – DII: RC-PersETS-N-RetResSO2 or RC-Pers-ETS-SRetResSO2or Civ: elc@detsa.co.uk (Mil: 94391 7580 Civ: 01264 381580) • RAF: Personal Learning Advisors (PLAs), and Resettlement and Education Coordinators (REC) at RAF Learning Centres. Education and Resettlement Staff seeking further clarification of sS instructions should contact SO2 Accreditation at DII: ’22TrgGp-CTSAndEWg-SO2’ (Mil: 95751 6888 Civ: 01400 266888)

courses4forces.co.uk l WINTER 2016

View from the Ministry

A message to Service leavers

This additional support will go a long way to helping Service leavers achieve their first full level 3 (or national equivalent) or first HE qualification. This will help pave the way for the return to civilian life, or provide assistance at a later stage for those who have left to achieve a useful, nationally recognised qualification. As competition becomes fiercer in a time of economic downturn, having skills and qualifications in addition to a wealth of experience gained in the Armed Forces may give the edge when seeking employment. All the tuition fees are free, so the cost to the individual is time and effort.

Higher-level qualifications

Council for Business and Information Technology, has been involved in pulling together a matrix of eligible higher-level vendor IT qualifications, and similar work has taken place with Summit Skills on building services engineering. This work will continue, in the drive to provide clear guidance and advice. But not all organisations are quick to respond, and some may not know the answers. It can take time to agree which vocational courses equate to a higher-level academic equivalent in terms of rigour, commitment and learning. The ELC scheme is largely meant to be about personnel pursuing higher-level learning, delivering benefits to both the learner and the Armed Forces. But it also allows level 3-plus learning to be pursued during resettlement or for up to ten years after leaving the Services. The majority of this learning is likely to be vocational (learning new skills or enhancing existing ones) with the qualification benefiting the learner and a future employer and, nationally, adding to the UK’s skills base. The major difficulty claimants and countersigning education/learning staff have is in determining whether a vocational course leading to a qualification should be supported through the ELC scheme. For the vast majority of qualification courses the rule is clear: the qualification must appear on the NQF/RQF or national equivalent. However, if an industry standard qualification has been assessed as being at NQF (or equivalent) level 3 or higher, and accepted by a reputable awarding or regulatory body, this information will appear on the ELCAS website, linked where possible to external advice and guidance. These instances are likely to be rare but, when they arise, it is the responsibility of learning providers and individual claimants to prove that a qualification is at level 3 or above.

It is in learners’ interests to take the

Understanding what qualification is eligible for ELC funding can be a challenge. It seems simple enough to state that the qualification must be listed at level 3 or above on the National Qualification Framework (NQF) (England and Wales), or the Regulated Qualifications Framework (RQF), or at the equivalent (level 6 or above) on the Scottish Credit and Qualifications Framework (SCQF). And, for the vast majority of higher-level qualifications, these frameworks are the authoritative reference lists. But there are many other qualifications available that seem to be tried and tested, worthwhile and valued by employers. First of all, it is important to understand the difference between academic and vocational qualifications. For example, at level 3 and above on the NQF (level 6 on the SCQF) these fall into well-recognised categories such as A-levels, certificates in higher education, diplomas, foundation degrees, higher national diplomas, graduate certificates/ diplomas, bachelor’s degrees, master’s, postgraduate certificates and diplomas, and doctorates. Vocational qualifications include a range of certificates and diplomas at NVQ levels 3 to 5, with vocational diplomas at the highest level. Both academic and vocational higher-level qualifications now equate to generic levels in the NQF structure.

time to complete

the ELC post-course

evaluation form

Other qualifications

There are many other qualifications, and the MoD and ELCAS go to great lengths to quality-assure providers wishing to apply for approved learning provider status. And, by keeping the numbers within a manageable range, we can ensure that there are sufficient resources to: carry out rigorous evaluation and inspections; compare and benchmark provider service delivery, support and course costs; and, equally important, ensure that those higher-level qualifications offered are eligible for ELC funding. However, it can still be difficult to decide whether a course that does not appear on the NQF (or RQF or SCQF) – which can be for a number of reasons – is eligible for ELC support. There are many ‘industry standard’ or ‘vendor’ certificates and qualifications on the market, the majority linked to vocational skills and highly valued by employers. Unfortunately, there are many worthless ones around too, which may not be valued and recognised by an employer, or may not enhance skills to benefit career and promotion prospects in the Services, or help find employment on leaving them. To provide some recognition and support for worthwhile qualifications, and to eliminate the rogue ones, the MoD and ELCAS liaise with approved providers; awarding, regulatory and governing bodies; and Sector Skills Councils across the major skills sectors. The object is to bring some sense and understanding to these other qualifications and determine, where appropriate, higher-level equivalence. For example, equivalence of the training leading to award of a private pilot’s licence has been agreed at level 3 with the Civil Aviation Authority. The Tech Partnership (formerly e-skills UK), the Sector Skills

WINTER 2016 l courses4forces.co.uk

Improving ELC scheme administration

ELCAS, MoD and the Service scheme administrators continue to review, streamline and improve the claims procedure, but the scheme operates within strict guidelines. Funding must be accountable, with robust and fully auditable systems in place to track how ELC are used to pursue higher-level qualifications. Inevitably, learning providers may have to tweak their course registration process, invoicing procedures and learning support to comply with the particular requirements of the ELC scheme, taking into account the particular circumstances of Service life.

How you can help: avoiding queries or rejection

Claimants can also help things run smoothly. ELCAS continues to deal with a high proportion of claims that are queried or rejected. Almost 20% of all claims received do not comply with the correct claims authorisation procedures, and this figure is even higher for those received by education staff. Some of the main reasons for rejection include: • applicants enrolling on a course – and sometimes paying a fee – without first obtaining the necessary claims authorisation note (CAN) from ELCAS • other learners fail to allow sufficient time between submitting a claim and starting a course; this process takes at least five weeks – it can take MoD up to 25 working days to generate a CAN; any claim submitted within 25 working days of the start of the course will automatically be rejected by MoD as there is insufficient time to process it • this problem is exacerbated by submission of a second or third ELC claim, which is automatically rejected because the course evaluation form for the previous claim was not completed. Learners should plan ahead, research and discuss their learning with their line manager and Service education or learning adviser. This applies equally to qualifying ex-Service people using their ELC, some of whom, again, leave their claim submission until the last minute. The 25-working-day margin is in place for good reason. Those who do not

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View from the Ministry

Distance learning

Distance learning What is distance learning?

ASK YOURSELF â&#x20AC;Ś

istance learning allows people to study when and where they â&#x2014;? Does the course lead to the â&#x2014;? Will there be an exam at want, rather than on the same site as the institution that is qualification I want/need? the end? providing the education (as is the case with â&#x20AC;&#x2DC;traditionalâ&#x20AC;&#x2122; study). As â&#x2014;? Will the course train me to â&#x2014;? Is the provider inspected or well as â&#x20AC;&#x2DC;distance learningâ&#x20AC;&#x2122;, you are likely to come across terms such as the level required (by me or accredited by an â&#x20AC;&#x2DC;open learningâ&#x20AC;&#x2122; and â&#x20AC;&#x2DC;distance supported learningâ&#x20AC;&#x2122;. In truth, all these a potential employer)? independent body? types of learning are likely to overlap, but, as a rough rule of thumb, â&#x2014;? Can I view the training â&#x2014;? If I choose to study for a open learning includes more faceâ&#x20AC;?toâ&#x20AC;?face classes than distance materials first, before degree, do I have to learning, while the word â&#x20AC;&#x2DC;supportedâ&#x20AC;&#x2122; usually indicates that there are committing? Or chat to complete it in three years? tutors and physical material available to help students. â&#x2014;? Will I receive any special previous learners? Distance learning ranges from courses of even as little as a few â&#x2014;? Do I have to pass an entry consideration for study hours, to degrees and postgraduate qualifications that may involve test? problems as a result of several yearsâ&#x20AC;&#x2122; study. Soâ&#x20AC;?called â&#x20AC;&#x2DC;short coursesâ&#x20AC;&#x2122; typically last days or â&#x2014;? How much support is operational duties? weeks as opposed to months or years. Even those subjects with a â&#x2014;? Is the course available via available? And in what strong practical element often have modules that are appropriate for learning tools that I will be form? distance learning. â&#x2014;? Can the whole course be able to access? (For Thanks to the wide availability of useful technology these days, done at a distance, or is it example, if you are in an learning materials and support may be provided by either one or a necessary to attend training environment where IT combination of the following means: books, telephone, DVD, CDâ&#x20AC;? sessions at specific times? availability is limited, you ROM, email, the internet, podcasts and via mobile learning, where â&#x2014;? How much time do I need should select a course the student accesses course content stored on a mobile device or to set aside for study? where it is possible to use through a wireless server. Some providers offer course elements via â&#x2014;? How much will the course paper and telephone, at the iTunes Store, which can be downloaded free of charge. Many cost? least for a limited period.) courses make extensive use of the internet. Others involve tutor plan sufficiently ahead could find themselves significantly out of pocket as approved courses at NQF/RQF level 3 or above (and equivalent) displayed groups, which may meet regularly, or â&#x20AC;&#x2DC;summer campsâ&#x20AC;&#x2122; of a few weeksâ&#x20AC;&#x2122; retrospective claims are not allowed under any circumstances. on the ELC website may be undertaken for ELC purposes. duration for classroom education on top of regular, directed As mentioned above, another reason for claim rejection is that the Other reasons for claims being queried include: coursework a distance. course does notatmeet the necessary minimum criteria (level 3 or above â&#x20AC;˘ incomplete or illegible forms (25% of all rejected/queried claims)

Having skills and

qualifications in addition to a wealth of experience gained in the Armed Forces may

give the edge when seeking employment

on the NQF or RQF) or even that the learning provider is not on the ELCAS approved list. Other reasons for rejection are: greattothing about distance learningfor â&#x20AC;&#x201C; especially for those in the â&#x20AC;˘ The failure follow the correct procedure signing, authorising and dating the claim Armed Forces, whoform may be posted anywhere in the world â&#x20AC;&#x201C; is that it â&#x20AC;˘ puts theyou course not commencing in the qualifying financial year as and in control of your education. Once you have chosen dictated by JSP policy enrolled on your course (see below), you are free to study when, â&#x20AC;˘ applicants with fewer than four yearsâ&#x20AC;&#x2122; service and therefore not where â&#x20AC;&#x201C; and, these days, how â&#x20AC;&#x201C; you choose, so you can fit your eligible to claim an ELC education around your current work and/or family commitments. â&#x20AC;˘ incorrect financial data, such as the learnerâ&#x20AC;&#x2122;s contribution being less You might be an early bird, who works best first thing in the than 20% or the MoDâ&#x20AC;&#x2122;s contribution calculated as exceeding the morning; or you might be a night owl, who finds the evenings the ÂŁ1,000 or ÂŁ2,000 limit. to study successfully â&#x20AC;&#x201C; itâ&#x20AC;&#x2122;s entirely up to you.provider And of course, Dobest not time assume that all courses offered by an approved are in these daysadmissible of laptops,under notebooks, tablets and This mobile automatically the ELC scheme. is a learning, common misconception: one provider may supply many courses, but onlyon page 10 Continued

Convenience is the key

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WINTER 2016 l courses4forces.co.uk Winter 2015 / COURSES4FORCES 8

â&#x20AC;˘ â&#x20AC;˘

applicants not registered on the ELCAS system more than one active claim being processed for an individual in the financial year. All this haschoosing a knock-on effect, with process dealing with claims When a course, two the terms to be for aware of are being delayed while ELCAS and MoD staff follow up queries. accreditation of prior learning (APL) and the CreditThose that areAccumulation rejected and returned add to the burden(CATS). on education learning and Transfer Scheme Both and allow a staff, as valid but incorrect applications have to be reprocessed and this is teaching organisation to give credit to: not helped by personnel moving and sometimes being difficult to trace. â&#x2014;? learning obtained elsewhere, and Learners should: â&#x2014;? relevant experience at work in the subject concerned. â&#x20AC;˘ plan ahead and get it right first time You should always ask about APL and CATS, to avoid repeating â&#x20AC;˘ not buck the system or pay up front you have already done. â&#x20AC;˘ things be diligent in completing claim forms.

APL AND CATS

Post-course evaluation

Another important area that continues to be neglected is post-course evaluation. To date, fewer than a third of applicants are completing their Electronic Course Evaluations. Again, this leads to further chasing, with ELCAS staff issuing reminders and - UYEPMÂ˝IH EW E TVSJIWWMSREP - education/learning R EP UYEPMÂ˝IH EW E Tstaff VSJtaking IWWMSfurther time to trace individuals to pass them on. After people have been chased, T L S X S K V E T L S R P M R I E R H I V TLSXSKVETLIV SR PMRI ERH the response rate improves to about 50%, but nothing less than a 100% MR Q] S[R XMQI completion rate is good enough. MR Q] S[R XMQI Evaluation is extremely important. Learner feedback an *SVQIV 7KX 7XITis LIR + SH[MR essential SJ XLI /MRKÂ´W 6S]EP ,YWWEVW *SVQIV 7KX 7XITLIR +SH[MR SJ XLI /MRKÂ´W 6S]EP ,YWWEVW ERH RS[ E TVSJIWWMSREP TLSXSKVETLIV ERH RS[ E TVSJIWWMSREP TLSXSKVETLIV element of the quality assurance process and provides the evidence to help the MoD tackle poorly performing learning providers and, where LS[ you GER UYEPMJ] EX you R UYaEPMJ] EX **MRH SYX LS[ MRH SYXstatus. necessary, suspend or withdraw their approved It isGEalso [[[ TTXYXSV SRPMRI GSQ [ [[ TXYXevaluation SV SRPMRI Gin SQtheir requirement for the individual to retain a copy of Tthe personal development record. If they do not and cannot provide evidence of course completion, future ELC claims be REPdenied. P] VIGSKRMWIH 4 4VSJIWWMSREPP] VIGSKRMWIH VSwill JIWWMS UUYEPMJMGEXMSRW JVSQ 9/ XYXSVW YEtime PMJMGEXMSto RW complete JVSQ 9/ XYXthe SVW ELC postIt is in learnersâ&#x20AC;&#x2122; interests to take the course Electronic Course Evaluation. C4F

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Enhanced learning credits: dos and don’ts

dos don’ts

Enhanced learning credits: and

The scheme operates a strict ‘three hits and you’re out’ policy Learners should: •

•

• •

•

• • •

ensure that they understand the regulations (Joint Service Publication JSP898 – Defence Direction and Guidance on Training, Education and Skills) consult education/learning staff and line managers to discuss their personal development plan plan ahead, leaving at least 25 days between submitting a claim and needing to book a course not commit payment contributions to providers until they receive a claim authorisation note (CAN) be prepared to provide evidence that the intended course is at least at National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF)* level 3 (or equivalent) and that it directly benefits the Service, unless the claim is resettlement-related during last two years of Service ensure the provider has approved provider status by checking the ELCAS website at www.enhancedlearningcredits.com not automatically assume that approved provider status means that the entire portfolio of a provider’s courses meets the level 3 requirement ensure the training is delivered by an approved ELC provider if using individual resettlement training cost (IRTC) grant with ELC to fund a level 3 or above nationally recognised qualification consult their education, learning, training and/or resettlement adviser if they are unsure as to the best use of funding for resettlement training never enrol on a course or commit themselves financially without having first obtained the necessary approval from their own Service and a claim authorisation note from ELCAS never enrol on a course with a new provider awaiting ‘approved’ status; wait until this has been achieved; if it takes too long, look on the ELCAS website for an alternative provider remember that the scheme operates a strict ‘three hits and you’re out’ policy; think carefully before submitting a claim inform ELCAS if last day in Service alters from that originally stated complete and return the evaluation questionnaire on completion of study; if they do not and cannot provide evidence of course completion, future claims will be denied.

Think carefully before submitting a claim Education/learning staff authorised to approve ELC claims should: • • • • • • •

•

• •

ensure the learner fully understands the details of the scheme ensure individuals are eligible to claim by seeing their ‘acknowledgement of scheme membership’ ensure before granting approval that claims meet the higher-level learning criteria when in doubt, seek proof – one useful source of information being http://register.ofqual.gov.uk not assume that approved provider status covers the entire range of a provider’s courses be aware of the rules permitting the use of ELC or SLC with IRTC to fund the same eligible learning activity in resettlement where required, advise Service leavers on the best use of available funding to pay towards learning activities where it meets the criteria of either the ELC or SLC schemes advise individuals that the scheme is not retrospective and they should always allow sufficient time between submitting a claim, receiving a claim authorisation note and committing themselves financially if in doubt, seek the advice of headquarters education/learning staff ensure the scheme works and that the regulations surrounding it are strictly observed – because failure to do so will place the scheme at risk. C4F

* The QCF is being replaced by the Regulated Qualifications Framework (RQF) from 1 October 2015 onwards.

Ofqual expects the QCF to expire on 31 December 2017. courses4forces.co.uk l WINTER 2016

Approved providers and preferred suppliers

– the differences It makes sense, where there is advantage to the Service leaver, to use all available

funding during resettlement

o clear up any confusion concerning the difference between learning credits – enhanced learning credits (ELC) and standard learning credits (SLC) – and the individual resettlement training cost (IRTC) grant, it is important to understand that they are used in different ways. Learning credits are primarily about funding nationally recognised qualifications, and Service people must meet the requirements of the individual scheme criteria to qualify. The IRTC grant is available to eligible Service leavers to purchase resettlement training. Under certain circumstances individuals can claim either ELC or SLC in addition to IRTC during resettlement, and both these grants may be authorised by the same line manager and education/learning/ resettlement adviser. It is permissible to use either ELC or SLC, together with IRTC, to pay for the same learning activity where the activity meets the requirements of the ELC or SLC scheme. The process of claiming remains unchanged and claims should continue to be submitted in accordance with current learning credit or resettlement policy. In effect, these grants continue to be independent of each other, but it makes sense, where there is advantage to the

WINTER 2016 l courses4forces.co.uk

Service leaver, to use all available funding during resettlement. If using IRTC with ELC to pay towards a nationally recognised qualification, an ELC approved provider must be used. Approved providers are organisations that have met the MoD’s criteria to be permitted to run courses that qualify for ELC funding (at level 3 or above on the National Qualifications Framework/Regulated Qualifications Framework). They are on a list maintained by the ELC Administration Service (ELCAS) and only such providers may be used if ELC are to be claimed. A provider not on the approved provider list may apply to ELCAS for ‘approved’ status if it has someone wishing to undertake ELC-funded training with it – this may take some time, so needs to be done well in advance, before potential customers start a course. Career Transition Partnership (CTP) preferred suppliers are organisations that have been assessed by the MoD as being suitable training providers for people undertaking their resettlement programmes. For those entitled to resettlement training where there is a CTP course available, this must be used before accessing external training, in line with the mandated Order of

Priority of Resettlement Training Options. All training must be approved by the Service leaver’s line manager and resettlement adviser. Some approved providers will also be preferred suppliers, although some will not be. Individuals therefore need to ensure they are looking at the right list. The basic guide is: • in-Service (including last two years resettlement phase) = learning = ELC = approved provider = ELCAS • leaving = resettlement (not also using ELC for same activity) = IRTC = preferred supplier = CTP. Where ELC is being used in conjunction with IRTC and Graduated Resettlement Time, it may be permissible to claim both subsistence and travel in accordance with JSP752 (TriService Regulations for Allowances). (Details of the rules governing ELC use can be found in JSP898 – Defence Direction and Guidance on Training, Education and Skills.) In such cases, the validity of such claims is to be assessed against the criteria laid down in JSP534 (the Tri-Service Resettlement Manual). C4F

Building on Existing Skills Raising your knowledge and performance as a trainer and operator Courses available:

Level 3 & Level 4 Award in Education & Training (QCF) Level 3 Assessor Awards (QCF) Level 4 Internal Quality Assurance Awards (QCF) Level 3 Conflict Management Trainers Award (QCF) Level 3 Physical Intervention Trainers award (QCF) Level 3 First Aid at Work (QCF) Level 2 Activity First Aid (QCF) Level 2 and 3 Security and SIA Training (QCF) For further information E: info@hzl-cp.co.uk T: 0333 200 1676 W: www.hzl-cp.co.uk M: 07860 438856

The ELC claims process for those who are no longer in the Armed Forces

WHERE TO SEND CLAIMS IF YOU ARE NO LONGER SERVING

Note: Personnel should contact their Single Service Representative (SSR) only if they have been unable to find the answer to their query on the ELCAS website at www.enhancedlearningcredits.com and FAQs page. Royal Navy ELC Manager, Mailpoint 3.3, Leach Building, Whale Island, HMS Excellent, Portsmouth PO2 8BY

Always refer to the ELCAS website – www.enhancedlearningcredits.com – or single-Service representatives for the latest information about the ELC scheme. Check that the learning provider is an approved MoD ELC provider by searching the list on the ELCAS site.

he current scheme membership of learning providers offers a good geographic spread across the UK, and a range of qualifying academic and vocational courses across a wide and diverse skills spectrum. Claimants are encouraged to use existing providers. There is no guarantee that a new provider will be accepted on to the scheme, especially if there is already sufficient existing provision. A key aim of the MoD is to keep provider membership within manageable limits. Ensure that the course you wish to undertake results in a qualification at level 3 or above on the National Qualifications

WINTER 2016 l courses4forces.co.uk

Framework (NQF) or Regulated Qualifications Framework (RQF), or equivalent. To do this, ask the learning provider who the awarding body is that accredits the course. Contact the awarding body to get confirmation that the qualification is recognised on the NQF/RQF and is at least level 3. You may need proof that the qualification is on the NQF/RQF to send in with your claim, particularly if the course you are undertaking is unusual. Seriously consider whether you can cope with the study level of the course you wish to undertake. Have you got the time? Be aware of the learning provider’s policy if you do have to withdraw from the course. Some will give refunds; others will not. Do not part with any money to the provider without full authorisation of your claim through having received your claim authorisation note (CAN) (see below). Ensure that you make a claim at least 25 days before you need to make any payment for the course. Be aware that no training you have

02392 625954 NAVYTRGHQ-EL3RRESETSO3C@mod.uk Army Learning Credit Scheme (LCS) Manager, Education Branch Zone 4, Floor 2, Army Personnel Services Group, Home Command, Ramillies Building, Army HQ Monxton Road, Andover SP11 8HJ 01264 381580 elc@detsa.co.uk The Army Single Service telephone helpline is open 9.30–12.30, excluding bank holidays. Royal Air Force Learning Credits Administrator, Accreditation and Education Wing, RAF Central Training School, HQ 22 TrgGp, Room 221B, Trenchard Hall, RAF College, Cranwell NG34 8HB 01400 268 183 22TrgGp-CTS-AandEWg-LCA@mod.uk

The ELC claims process for those who are no longer in the Armed Forces

already completed or paid for can be claimed back under the ELC scheme retrospectively. Ex-Service personnel who registered on the ELC scheme while serving may claim a lower-tier award of £1,000 per financial year towards course fees or a higher tier award of £2,000 if they have completed the appropriate qualifying years of service. From 1 April 2017, the qualifying service for lowertier awards will increase from four to six years. SP who have already accumulated four years’ qualifying service before 1 April 2017 will be able to claim their lower-tier awards. Three claims may be made in total (including any made while still serving). Claims may be made for up to ten years from last day of service. To make a claim, download the form from the ELCAS website and fully complete it, except for Parts 4 and 5 – staff in the single Services will complete these elements. Then send the fully completed claim form to the relevant address, with: • information about the course, including proof of level of qualification • photocopy of a utility bill, showing home address • photocopy of Service discharge document • telephone number (daytime). If your claim is eligible, it will be forwarded to ELCAS, which will check you are registered for the ELC scheme and are eligible. ELCAS

will return a CAN to your single-Service education/learning staff, with an evaluation form. They will in turn forward them to your home address. All applications must be submitted to SDEs/SSRs for approval (verification and counter-signing) at least 25 clear working days prior to the start of the course. Approved applications will then be submitted by SDEs/ SSRs to ELCAS. (Claim forms should not be submitted direct to ELCAS.) Claimants must ensure there is sufficient time to receive the CAN to present to their chosen provider before the course starts; for many providers, this means the CAN must be presented to them by the final course registration date. Sufficient time must also be allowed to allow any new publicly funded provider not listed on the ELCAS database to apply for scheme

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membership as an approved provider. A CAN will not be issued by ELCAS until this process has been completed. On receipt of the CAN, you can proceed with payment by sending your CAN with your 20% minimum contribution to the training provider. The CAN enables the training provider to invoice Defence Business Services for the rest of the fees up a total of £1,000/£2,000, as appropriate. When you have completed your course, you must also complete the evaluation form and return it to ELCAS. If you do not do this it could jeopardise your next claim. If you have any doubts about any aspect of this process, contact your single-Service education/ learning representative for advice before submitting the claim. C4F

Your HE

options

ELCs EXPL AIN

Your pers factfile onal funding

PLUS – G ET ON C FOR TH OURSE ESE CAR EERS Health an d

Informat safety ion Managem technology ent

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PLANNIN

S I FUND IN

B E YO N D T BLUE LI HE GHT EMT1 Nei l Rankin on life in

open an ambu s the door lance crew

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Exemption from taxation for payments made to Service leavers under the ELC scheme

Exemption from taxation for payments made to Service leavers under the Enhanced Learning Credits scheme

MRC and MoD have worked together and reached an agreement on tax exemption for Enhanced Learning Credit (ELC) payments to Service leavers under the ELC and Further and Higher Education Commitment (FHEC) schemes, effective from 2 September 2012.

Background

The Enhanced Learning Credits (ELC) scheme provides large-scale help to personnel who qualify to help pay towards the cost of higherlevel learning and is funded by the single Services. Eligible personnel make a personal contribution of 20% of the total course fees and can receive a single payment, in each of a maximum of three separate financial years, of up to £1k or £2k (depending on qualifying scheme membership) to cover up to a maximum of 80% of course fees. In addition, in July 2008, the government made a commitment to providing Service leavers (SL) with access to a first full level 3 (GCE A level or vocational equivalent) or a first higher education qualification (a first foundation degree or first undergraduate 1

degree or equivalent) free from tuition fees.1 The MoD engaged with other government departments (OGD), particularly BIS and the Scottish and Welsh Devolved Administrations (DA) to set up this additional Further and Higher Education Commitment (FHEC) scheme. In effect, MoD pays its contribution towards the course fees as per the ELC scheme for up to three years, and the relevant OGD and DA buys out the personal contribution that would have been paid by the SL using the ELC.

Tax exemption measure

Most courses of study under the ELC scheme undertaken by individuals whilst still serving will be exempt from taxation, either as income or as a benefit in kind, if they can be justified as ‘work related’. In order for SLs to benefit fully from the ELC/FHEC schemes, tax exemption for their ELC payments was required. HMRC and MoD have worked together and reached an agreement on tax exemption, effective from 2 September 2012. This agreement is in support of the government’s commitment to Service leavers and the Service Covenant in general.

Cm 7424, dated July 2008: The Nation’s Commitment: Cross-Government Support to our Armed Forces, their Families and Veterans.

WINTER 2016 l courses4forces.co.uk

In placing the ELC and FHEC schemes on a statutory basis, the Service leaver (or their surviving spouse, civil partner or eligible partner where appropriate) will not be required to pay income tax on payments received under the schemes. This measure will enable Service leavers to draw maximum benefit from the ELC and FHEC schemes. C4F

KEY CONTACT Advice on any aspect of the ELC and FHEC schemes is available from: Appt: People-TESRR-Skills People-TESRR-Skills@mod.uk

Course notes Course notes

I DID IT! Name: Jamie Fanneran Final rank: Sergeant Years served: 15 Course: Open I.T (various courses)

Interested in osteopathy? If you are a member of the Armed Forces, the College of Osteopaths understands where you are coming from …

Jamie Fanneran, 31, served in the Royal Signals, specialising as a We know that you already Communications Systems Operator, before leaving the Services in possess many of the skills and January 2016 ‘to settle my family in a fixed location, to give my children attributes that make a good stability and schooling. I also wanted to start early on a second career osteopath: high standards of rather than playing catch-up later post-military.’ professional conduct, competent We asked Jamie to tell us about the training and at problem solving, organising experience gained during his Service career that and communicating, calm under he now finds useful in civilian life. Jamie says, ‘I have various IT and telecoms skills that I can pressure, hands on, self-reliant apply to the commercial environment. Although but also a strong team player, most skills are transferable, the more technical interested in keeping healthy, elements are bespoke to the MoD, therefore good with people, used to a high recertifying through resettlement was vital level of responsibility … for me.’ While serving, he also achieved civilian It’s a very promising start. qualifications including various management NVQs as well as NVQs in engineering and telecoms (mainly We also have an idea about where you might through Foundation Modern Apprenticeships). During resettlement, as well as his CTW, he also undertook the want to be heading next … ISO 27001 Lead Implementor and Lead Auditor course, which was completed using IT Governance. Jamie’s online-based training with Osteopathy is an ideal profession Open I.T was, he says, ‘very useful’. ‘They provided me with some good to enter as a second career. It allows you certifiable attributes. That was the reason I was able to gain such fast the independence to work for yourself and solid employment. I decided to move into the information/IT and to do the hours that suit your security space and Open I.T provided me with the training to get certified personal circumstances. Osteopaths in a number of key areas that employers were screaming out for from are autonomous practitioners who can their IT professionals. Through Open I.T I have managed to achieve the following certifications: CompTIA A+, Network+, Security+, CCNA Routing work for professional sports clubs, in GP and Switching, CCNA Security and CISSP, and I’m currently going through practices, in multidisciplinary health centres, the process of certifying in Microsoft’s MCSE: Server Architecture. These in higher education and within industry. are vital certifications for me that give my employer the confidence that You could even work from home. It is a I can work in a multitude of technical areas, and be able to provide the career that offers enormous flexibility necessary support and guidance from a security perspective.’ and job satisfaction. There is virtually zero He is now working for FIS Global in Birmingham as a Senior unemployment among osteopaths. Information Security Officer for Europe, the Middle East and Africa. Jamie says that the job involves ‘managing the information security compliance aspects for various business lines such as retail payments solutions and banking hosted services, as well as provisioning of key contracts, providing technical solutions to the financial and retail sector. I also ensure that corporate information systems are kept in a secure manner and are up to current Vulcan Fire Training was accepted into the regulatory standards. Enhanced Learning Credit (ELC) scheme ‘Working in a small, close-knit team of professionals is fantastic in 2009, and in the past seven years has – being given a task, and allowed the freedom to run it and provide successfully trained many candidates on its periodic progress reports. Knowing that cyber-security is the next five-day Fire Risk Assessor, Fire Manager and big thing, any competence in IT or security in general is a bonus Advanced Diploma courses. when looking at future employment prospects. Craig Parker – now a trainee consultant at ‘The relaxed atmosphere of my new role makes it easier to ACE Ltd – took the five-day Fire Risk Assessor integrate with different areas of the business, and engage with (Part 1 of the Fire Manager Certificate) many external agencies and clients. Not wearing a uniform took in September this year and provided the some getting used to, although having the freedom to choose your following account of his experience … own suit for work makes you feel more integrated with the local ‘While on work placement during my community. My salary is currently slightly higher than it was in the resettlement and termination leave, prior to MoD, and is due to shoot up in line with the current commercial discharge from the Army, I was advised to rate for my job role, which means it will surpass my MoD salary by undertake a fire risk assessment course by my a long way.’ employer, and Vulcan Fire Training was the Open I.T is a UK Learning Centre that helps thousands of company recommended by them. working professionals, Service personnel and jobseekers into IT ‘With very helpful staff I enrolled on to training programmes every year. the five-day Fire Risk Assessor course. Feeling Open I.T works with the MoD to provide resettlement training a little apprehensive, I attended the course, and accreditations on behalf of all major vendors such as which took place in Warrington. The trainer Microsoft, Cisco and CompTIA, covering industry-recognised was very helpful and extremely knowledgeable, professional courses and certifications such as the MCSE, CCNA, making it much easier to learn given the fact CCIE, CompTIA A+, Security+, ITIL, Prince2, CEH (Certified Ethical that everything done on the course was based Hacker). For full course listings, information and prices, please around real situations that were experienced contact our resettlement training staff (see contact details below). by the training team. ‘The course itself was broken down into Get in touch two parts, theory and practical, and the way in which it was taught made it very easy to take 0800 599 99 98 or 01279 621 750 in, so by the time it came to do the exam it resettlement@openittraining.com seemed like second nature, and everything fell into place. www.openittraining.com/elc ‘I would most definitely recommend this course to anyone wishing to undertake fire See the advertisement on page 11

The College of Osteopaths’ five-year M.Ost/B.Ost degree programmes in London and Staffordshire are part-time, and particularly appealing to those with existing work and family commitments. Teaching takes place over 18 weekends each year plus home study and attendance at the College’s teaching clinic, which brings the added interest of contact with genuine patients right from the start. We use a wide variety of lively and challenging learning methods geared to mature students. The College of Osteopaths has considerable experience of training former members of the Armed Forces. We would welcome your application. A short foundation course (two weekends) is available for those without science-based qualifications. For latest news, follow us on @COLofOSTEOPATHS Get in touch 01782 294596 osteopathy@staffs.ac.uk www.collegeofosteopaths.ac.uk See the advertisement on page 13

First choice for fire safety training training. Any queries I had were answered very quickly, the trainer drew upon their own experience, which proved very useful during the learning process, showing you why things are done the way they are done. ‘Overall a very good and cost-effective course, which I utilised as soon as I returned to work.’ To find out more about the fire safety training courses offered by Vulcan through the ELC scheme, and how to use your credits, visit www.vulcanfiretraining.co.uk/elc See the advertisement on page 31

courses4forces.co.uk l WINTER 2016

Course notes

I DID IT! Name: Treverr Beynon Employer: British Army  Position: Warrant Officer Class One, G2 Branch, HQ ARRC

Why did you choose to study on BA Business & Enterprise (BABE)? After choosing to leave the Army after 20 years’ service I knew that I required some commercial business education, exposure and some valid qualifications to underpin the management skills learned in the Army. I had looked at a number of programmes across the country and decided that this one would give me the necessary business training and skills required, prior to leaving the Forces. What were the three key things that you learned? Time management has been a massive learning curve while completing this programme. I have spent many Fridays travelling home listening to business audio books on the move. I also learned a lot about my abilities to achieve results, and to empower the team to achieve a high standard when planning and executing tasks.

Has your organisation benefited from your studies and, if so, how? The organisation has benefited a great deal from my studies: communication, both internally and externally, has improved dramatically and the team manage tasks and workload in a more structured way, learning from one another’s experience and knowledge. The team have learned to plan, delegate and follow tasks through to the finish, which has led to a great sense of achievement for those organising and taking part in the activities and events.

Develop your knowledge with online learning – during and after the Forces If you are considering developing your skills and knowledge while serving or during your resettlement period, University of Derby Online Learning (UDOL) could be the right route for you … What is University of Derby Online Learning (UDOL)? As the thriving online learning division of the University of Derby, UDOL is dedicated to providing part-time online degree programmes, professional courses and CPD opportunities to people around the world who require more flexible study options. Are the courses demanding, and would you recommend studying while still serving? Online learning actually supports students, by placing fewer demands on them. For traditional academic study students have to attend a fixed location at a fixed time, which can be difficult for those busy working in different locations at unpredictable times. Online learning allows students to engage with their study remotely and flexibly. How interactive and engaging is online learning? UDOL prides itself on interactive courses. Gone are the days of a lone student staring at a computer. Instead the computer or mobile device is their gateway to a whole community of students from across the world, with whom they can constantly interact while being supported by a professional academic team.

What has been the impact on you personally in achieving a degree? The degree has been a step towards my resettlement into civilian life and, with 12 months left to serve, I will be complementing the degree course with further learning to give me a more rounded CV. This achievement has given me the business knowledge and confidence to go out there and transfer my management skills into a commercial business environment. What would you say to someone who is considering starting BA Business & Enterprise? If you are considering further study and want to go into the business world then this is the course for you. It looks at business process, growth and innovation. A lot of the study is based in your place of work, which improves your own processes, communication and management. You also get to meet some great people, which is a good introduction to networking and the civilian world. If you had to sum up participation in BABE in one sentence, what would you say? The course was difficult in parts, but gave me a great learning experience that has ended with a real sense of achievement. Get in touch 08452 606040 su.smith@napier.ac.uk www.napier.ac.uk

WINTER 2016 l courses4forces.co.uk

I DID IT!

Name: R. Skivington, Captain, Royal Tank Regiment Course provider: Downland Cycles Leaving the Army and starting a new job or business is a difficult task. Gaining the correct up-to-date qualifications for your new job or business venture is just sensible thinking. My venture was in bicycles and Downland Cycles made gaining those qualifications easy. I completed the Frame Building course and Bike Mechanic level 3 (Professional). Finding the courses I wanted was easy using the ELCAS website, and booking each module was no hassle whatsoever. The training was mature, easy-going and catered for all levels of experience, with a wellstocked workshop and plenty of room for six students. The majority of the Mechanic course was taught by one instructor, with the odd lesson taken by another, maintaining continuity. The accommodation slept six students and was on-site, which is ideal, allowing for late-night revision. It was warm, with a TV, fridge as well as plenty of reading material. There was enough space not to be in one another’s pockets. Three meals per day are provided, all of which are very good. Refreshments are also provided throughout the day, and all food is included in the accommodation cost. Support after the course is just a phone call away, with the option to attend refresher courses whenever needed in the future. The only additional charge for this is accommodation if you would like it. As a leaving gift you are awarded a CD with all the information and links you will need, as well as a Downland Cycles T-shirt, not to mention some new friends and lifelong support via just a phone call, email or visit.

What funding is available to military personnel? As someone who has served, or is serving, in HM Armed Forces you are entitled to ELCAS funding, which you can read all about in great detail in this magazine. What courses does UDOL offer? UDOL offers more than 40 different courses, from Environmental Health to MBA Global, to 3,000-plus online distance learners located all around the world. Is an online degree as good as one from a ‘bricks and mortar’ university? An online degree is exactly the same. The only thing that differs is the mode of study. Get in touch 01332 592279 J.McNicholas@derby.ac.uk www.derby.ac.uk/online/home-page See the advertisement on page 13

Downland Cycles is exactly what a Service leaver needs to prepare. The staff have a wealth of experience and give advice over and above what you would expect; an offer to assist you with setting up in business with trade accounts is also given. I can highly recommend, and commend, Bryan, Julie and team for the service and support they provide to our Service leavers. 1.

Level 3 Cycle Mechanics Course – ratio 1:5 – complete professional programme – no prerequisite conditions or costly add-ons – workshops open until 21.30 with trainer for continued practice and support with knowledge assessments – business start-up advice and lifelong support guaranteed. Level 3 Frame Building Course – ratio 1:2 – workshops open until 21.30 with trainer for continued practice and support with knowledge assessments – business start-up advice and lifelong support guaranteed. Trainer and Assessors have 20 years in cycle industry as retailer and repairs centre/event organiser/local SERRL race team manager/ Pro Tour team mechanic/schools coach – a wealth of experience from business set-up and development in the industry to share. Location – Kent accommodation on-site, stay and have food and laundry taken care of – immerse yourself in the training course, full days and evenings, or Shorncliffe barracks is only 10 miles away.

Get in touch 01227 709706 julie@downlandcycles.co.uk www.downlandcycles.co.uk See the advertisement on page 29

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC 4436

PROVIDER NUMBER

Index to advertisers Company name

Index to advertisers

Key East Midlands EM North-west England NWE East England EE North-east England NEE South-east England SEE Greater London GL Northern Ireland NI Yorkshire & Humberside Y&H Scotland SC West Midlands WM South-west England SWE Wales W

WINTER 2016 l courses4forces.co.uk

ELC no.

Region

Phone no.

Page no.

Arrochar Associates Ltd

4670

National

01869 343640

Akona

1929

NWE

01928 518004

Avtech2000

1009

Global

01892 770250

British Standards Institution (BSI)

1693

National

0345 086 9000

CCAS Limited

6781

01473 212535

cHRysos HR Solutions 3069 Y&H

01302 802128

CILEx Law School

01234 844300

College of Osteopaths 2138 GL, WM

01782 294596

Construction Skills College

4436

01782 837007

Corporate Risk Systems

2227

National

01332 527107

Cycle Systems Academy 3177 SWE

07726 921 002

Downland Cycles Ltd 4493 SEE

01227 709706

European Golf Teachers Federation

1432

International

01643 706010

G4S (Canine Security Training)

4938

SEE

01582 458355

G4S International Training Academy

1190

International

01989 550325

1105

Global

Gastec Training & Assessment Centres Ltd 1619 EE

01908 587665 48

HL Training Services

3368

SWE

01179 525625

HZL

1527

National

08446 601 991

i2i Development Solutions

3836

Global

0845 121 0475

IBC Global Academy Terrorism Studies

2035

Global

0203 377 3210

Inspired2be

5110

International

01522 501886

Keytek

4682

SWE

01202 711195

Learner Driving Centres

3393

National

0800 197 0010

Lifeskills Medical 2626 WM 01215 155205

Open I.T.

4843

Phoenix Health & Safety

3518

National

0345 500 8811

PIP

4121

0800 111 6303

Premier Partnership 3687 GL

01302 369700

Ritchies Training Centre 1625 SC

0141 557 2212

RT Training Solutions

6422

01473 242344

Steve Willis

1664

SEE

01444 870860/02392 190190

Technique Learning Solutions

5519

NWE

0800 024 8456

Trade Skills 4U

3751

SEE

01293 529777

Train4All Construction Academy

6472

SWE

01458 274043

Univ Derby

1276

Global

01332 594000

Univ Teesside

1716

NEE

01642 384176

Univ Wales

1763

01570 422351

Vulcan Fire Training

3273

National

01925 211488

01480 435 544

WATA (West Anglia Training Association) 1495

Global 0800 599 99 98/01279 621750

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