RESETTLEMENT FOR ALL RANKS
April 2016
Driven
men
Endurance motorsport rising stars Martyn Compton and Mark Allen on turning adversity to advantage
CAREERS IN THIS ISSUE: Building trades Civil aviation Human resources Project management
Plus:
Factfile – resettlement rules and regs made easy!
The only monthly resettlement magazine distributed to all MoD units by BFPO under contract
Unbreakable you
How to win the fight with fragility
Classless society
Get knowledge where you need it with remote learning
Play the advantage
Smooth your transition the rugby way
questonline.co.uk
www.gastectraining.co.uk Gastec has more than 1 years experience in the resettlement training of MoD Service Leavers, with over successfully trained students now working within the industry. Other providers promise - we deliver!
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Gastec Training has for many years worked closely with Britain’s armed forces as they prepare for civilian life. At Gastec we recognise the commitment you have made while serving and welcome the opportunity to ensure you have a prosperous future as you leave the armed forces. The Gastec New Entrant Gas Course will prepare you for an interesting and lucrative career in the gas utility sector. Call now for a special reduced pricing offer on this course.
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CALL +44(0)1908 587665 Gastec Training & Assessment Centres Ltd. 6 Newmarket Court, Kingston, Milton Keynes, Bucks MK10 0AQ
enquiries@gastectraining.co.uk
www.gastectraining.co.uk
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EDITOR WELCOME TO THE NEW-LOOK
issue of Quest. It’s the time of year for new beginnings and that applies to us as well as you for once! We hope you will find our new design clear, easy to navigate – and maybe even enjoyable. But looks aren’t everything, of course, and the content of this edition aims in our traditional way to nurture the new shoots of your next career by focusing on our usual mix of practical advice, career choices and course options. This time our job-sector spotlight falls on the building trades as well as project management, civil aviation and a brief look at the world of HR. Our cover story is the inspirational tale of two very brave men – Martyn Compton and Mark Allen – whose grit and determination following life-changingly serious military injuries have seen them rise to the top of their own newly chosen profession: endurance motorsport. Next up, regular
contributor Ralph Straw has the lowdown on future-proofing yourself for civvy street, while Squadron Leader Stuart Gerrard reports on Rugby for Heroes’ camaraderie-building Transition through Rugby course. We also take a look at the benefits of distance learning, which enables you to add to your qualifications wherever in the world you are. So read on, and prepare to cultivate your own new start this spring! Lynn Brown Editor
Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Alec Burns Tony Heathfield Kate Horner Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell
In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit questonline.co.uk and click on ‘Careers A–Z’ for the full list. Keep up to date on all devices
>>
Download the Quest Resettlement App for iPhone, iPad and Android devices
Quest and the Quest logo are registered trade marks of
Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798
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April 2016
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Contents COVER STORY
16 DRIVEN MEN >> Martyn Compton and Mark Allen on the strength of character and post-injury grit that have taken them on their journey from Afghanistan front line to Le Mans start line
RESETTLEMENT MATTERS 20 Is your future anti-fragile? >> Highlight your strengths to ensure civvy survival, urges regular contributor Ralph Straw
COURSE CHOICES 22 Pitch perfect! >> The Transition through Rugby course that fosters a sense of belonging you might otherwise miss on the ‘outside’ 28 Remote control >> The distinct advantages of distance learning
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CAREERS 14 Human resources 24 Project management 34 Building trades 42 Civil aviation
REGULARS 06 The Hub >> News, course options and first-hand reports to support your transition 48 Factfile >> Complicated rules and regs made easy 58 Career Transition Partnership courses and events 59 Job opportunities
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>> News, course options and first-hand reports to support your transition >> RECOVERY SUPPORT
Megavalanche motivation!
Complete Site Safety: quick-fire Q&A A mini-interview with John McCarthy, lead high ropes instructor and training manager and IRATA level 3 instructor at CSS When did you leave the military? I left way back in 2002. It seems so long ago now but I still remember leaving those gates for the last time.
Mud brothers: a short break from Megavalanche training
How long have you been working in rope access? I first started in the industry about eight years ago. Since then, I have logged more than 8,000 hours’ work at various sites across the UK and Europe.
A group of wounded, injured and sick veterans and serving personnel is hoping to become the first disabled team to complete one of the world’s toughest mountain bike challenges. Participants with a wide range of injuries have How did you get into this line of taken part in H4H-supported training sessions and will work? now compete among themselves to win a place in the final I had been working for a confined space team of eight riders plus two reserves to take on the epic How many people have you trained? company as a joiner and we were tasked Alpe d’Huez Megavalanche this July, recognised as the I have trained many on task, but with CSS with some jobs working at height. We were most challenging downhill MTB biking marathon event ever I have trained 60-plus, with a 92% success asked to gain the level 1 IRATA qualification staged. rate so far. so we could expand our capabilities. Due to their injuries, some of the riders will train on specially adapted trikes. All participants are wounded, Complete Site Safety offers a wide range What has been your most unusual job? of ELCAS-accredited training courses, injured and sick servicemen and women who are A few years ago we did a job working above delivered from its state-of-the-art training beneficiaries of Help for Heroes, incorporating all abilities, a number of Airbus wings, each of which facility in Liverpool city centre. using sport as part of their recovery journey. was worth more than £3 million. Part of the The Alpe d’Huez Megavalanche is the longest downhill safety brief was to let management know Get in touch race in the world, taking 1,400 participants from 20 straight away if we dropped any materials countries through four days of training and racing from 0151 708 9785 or tools. Thankfully we completed the whole Le Pic Blanc to Allemont. Colour Sergeant Roger Coates, job without dropping anything. info@completesitesafety.co.uk based at Phoenix House in Catterick, North Yorkshire, will www.elcascourses.co.uk lead the H4H team. He tells Quest, ‘For our guys, it will be What has been your most demanding job? a huge commitment to train if they want to make the final There have been so many, but working at See the advertisement on page 9 team. Sport provides optimism, self-belief and confidence Heathrow’s Terminal 5 was probably the in what can be achieved, which is of particular importance most difficult, mainly due to access. to this group. All of these benefits can be translated outside of sport and into day-today life. Sport helps with coping strategies and resilience, which are so important in an individual’s recovery journey.’ CSgt Coates says riders will hit speeds of up to 60 kmph during the race, down a black diamond ski run, among some of the world’s Vintage entertainment specialist, Revival Live UK, is pleased to announce that The D-Day Darlings top downhill bikers. ‘They will need to cross a are to perform at RAF Waddington’s Battle of 2 km frozen glacier, pushing, pulling, dragging Britain event for the third consecutive year. and lifting each other from one icy plateau to They’re the UK’s leading wartime trio, featuring another. Another 20 km will see them twisting original WRAF uniforms and a nostalgic and turning through a dense mountainside backdrop, along with morale-boosting songs forest with a couple of short but tortuous reminiscent of 1940s Britain. The event takes climbs thrown in for good measure. Finally, place in September, marking 76 years since the a descent along a steep forest track at high monumental battle the Royal Air Force fought speed will see them across the line and into over Britain to defeat the Luftwaffe. the history books.’ Full details about RAF Waddington, this and For more information about how Help for other upcoming events, can be found at Heroes can support you if you’re wounded, www.raf.mod.uk/rafwaddington injured or sick, visit www.helpforheroes.org.uk
>> EVENTS NEWS
Belles of the Battle of Britain Ball
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personal development/ resettlement
training
Level 3 Diploma in Knowledge of
Custodial Care
www.train2train.org
Prison Custody Officer/Detention Custody Officer Course
Train2Train, in partnership with Serco, have produced this unique and bespoke course, the only one of its kind within the UK. The aim of the course is to provide delegates with the required level of competency to progress towards working within a custodial environment. This course is recommended for anyone wishing to pursue a career in a custodial role within a prison or immigration removal centre (Serco managed). For successful delegates who meet all competencies, Serco will offer work experience within one of these roles, which may result in a permanent position being offered. The course is a mixture of group, individual, theory and practical work, with some additional self-study required and runs for a period of seven weeks, with an additional week required for specific induction to local establishment.
Course content includes: • • • • • • • • • • • • • • •
Food Safety Health and Safety First Aid at Work Conflict Management Substance Misuse Security Awareness, Radio Training Powers, Protection and Responsibilities Search Documentation and Record Keeping The Law, Criminal Justice System and the Courts Diversity and Equality Control and Restraint Mental Health Awareness, Healthcare Biohazard Training Immigration and Asylum Responsibilities
Courses will be held throughout the year*.
Partner
For further details on this and other courses available, including Compliance Training Instructor, NEBOSH, Food Safety and Teaching qualifications, please contact us at: t: +44 (0) 1302 363136 e: info@train2train.org w: www.train2train.org
Qualifying trainers, managers and compliance specialists for the future ©Train2Train 2016
Centre No. 11389
*Minimum delegate numbers required.
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I DID IT! Name: Gary Burden Courses: NEBOSH Certificate in Environmental Management, NEBOSH Certificate in Construction Safety Provider: Oak Tree Management & Training Ltd
Like many people, I was unsure exactly what I wanted to do when it came to resettlement and a second career, I went through the motions of resettlement, but without any clear direction, goals or ambitions I was unsure of my future career. I began to get more involved in health and safety in my new job, and decided that I enjoyed the challenges this type of work provides. I already held the NEBOSH National General Certificate when I met Steve, the programmes director, and his Team at Oak Tree Management & Training Ltd, and had decided I wanted to progress my learning and forge a career in H&S. Like many other course providers, Oak Tree offers a range of packages. What it was able to do that I’d found others wouldn’t, however, was change the package to suit my needs in terms of learning and finances. Using ELCAS I attended the NEBOSH Certificate in Environmental Management and the NEBOSH Certificate in Construction Safety. The courses were held at Oak Tree’s learning centre just outside Bury St Edmunds, Suffolk. It’s about five minutes from the A14 and easily commutable from around East Anglia. They provide a good lunch too! The classroom space was informal, and there was a relaxed atmosphere and a range of delivery methods – from individual and group work to PowerPoint presentations. The small group size ensured a quality learning experience with knowledgeable tutors delivering current information and relating this to personal accounts. This helped understanding of the application of health and safety in terms of practical solutions. The other students came from mixed backgrounds, which I feel added value. Those with a non-military background had a very different perspective on things and all have since become useful professional contacts. Having completed the range of NEBOSH Certificates with Oak Tree my employment opportunities grew. I secured a full-time role as senior project safety consultant with an established consultancy, Optimum Consultancy Ltd – www.optimum.uk.com – which has subsequently become a working partner with Oak Tree. Speak to Oak Tree about your future career and training needs. Your future could depend on it. Get in touch 01284 763040 steve@oaktree-training.co.uk www.oaktree-training.co.uk/mod See the advertisement on page 51
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First choice for compliance and instructor training
Train2Train is the UK’s leading provider of compliance training and instructor training courses. These are ideal for those currently in the resettlement process. Train2Train possesses a wealth of knowledge when it comes to the Armed Forces and has very strong links with the Ministry of Defence. All of its courses are designed and delivered by leading subject matter experts, utilising the best learner support resources available. Train2Train has developed an enviable reputation for unbeatable customer service, professionalism and integrity, and has preferred supplier status through the Career Transition Partnership, as well as being registered with the Enhanced Learning Credits Administration Services. Its core staff consist of ex-Forces personnel, who are able to make a difference to the Service leaver’s transition to civilian life – not only through course delivery, but through guidance, advice and networking opportunities. Courses currently available include a two-week Compliance Training Instructor course, which aims to qualify delegates to be able to deliver a vast range of compliance qualifications, including health and safety, food safety, first aid and fire safety. Those attending this course also receive a free iPad Mini as part of their learner support resource pack. Train2Train’s The Forces in Mind Trust (FiMT) has launched a survey NEBOSH courses are ideal for those wishing to to help shape its future research into the mental healthdevelop their knowledge of health and safety related needs of ex-Service personnel and those of their management, and are suitable for managers families. Open for responses until 10 April, the survey seeks and supervisory staff with responsibilities feedback from sources including ex-Service personnel for health and safety and fire safety in the and their families who have lived experience of mental workplace. health problems. It represents the first phase of a fuller For further information on these or any consultation process, the results of which will inform FiMT’s other courses available …
>> HAVE YOUR SAY!
Shape the future of veterans’ mental health research
Mental Health Research Programme annual Research Priorities Review later this year, to ensure they are in line with the needs of the ex-Service community. To access the survey, visit www.centreformentalhealth. org.uk/mhrp-consult
Get in touch 01302 363136 info@train2train.org www.train2train.org See the advertisement on page 7
>> BUSINESS START-UP
Forces to Franchises FREE seminar for Service leavers
Running your own business could be the perfect way for you to transition to civilian life. The skills you’ve picked up during military service can make you ideally suited to being a business owner. Discipline, teamwork, problem solving, leadership, motivation, a strong work ethic … sound familiar? These are characteristics that are very highly valued in franchising. A franchisee owns and runs their own business, with access to support in the things they may not be experienced in – accounts, marketing and so on. Think of it as selfSign up to hear Craig’s view Offering the franchisee’s viewpoint, one of the speakers at the seminar will be ex-British Army logistics specialist, Craig Tiley (on the far right in the above photo), who will explain his experiences of franchising, why he chose the franchise option he did (Signs Express) and what to look out for when researching a franchise.
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employment with back-up when you need it. Going from Forces to franchising is a well-established route, with ex-military personnel running successful businesses in everything from auto repairs to caring for the elderly, from pubs to consultancy. It’s a very positive way to return to civilian life for many individuals from all levels of service. That’s why the Franchise Trust – the charitable arm of the British Franchise Association (bfa) – is running a free seminar for anyone leaving Services to find out more about franchising: how it works, the numerous opportunities available and how to go about finding the right franchise for you. Hear from experts and those who have already made the successful leap from Forces to franchising. The seminar takes place on Tuesday 19 April at the bfa’s office near Didcot, Oxfordshire. Places are limited and strictly first come, first served. For more information and to book your place, visit www.thebfa.org/about-bfa/ thefranchisetrust/forces-to-franchises
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I DID IT!
>> QUALIFICATIONS MAPPING
Professional recognition for military auditors
Name: Jamie Fanneran Final rank: Sergeant Years served: 15 Course: Open I.T (various courses)
The Military Aviation Authority (MAA) is the first organisation to see its auditors approved by the International Register of Certificated Auditors’ (IRCA’s) new auditor Jamie Fanneran, 31, served in the Royal Signals, specialising as a Communications competence scheme, providing external recognition of their skills and knowledge. The Systems Operator, before leaving the Services in January 2016 ‘to settle my family in new scheme recognises the competence of the MAA’s in-house auditors and provides a fixed location, to give my children stability and schooling. I also wanted to start early on a second career rather than playing catch-up later post-military.’ a clear pathway for them to transition to civilian employment in the future. Richard We asked Jamie to tell us about the training and experience gained during his Green, Head of Professional Networks at the CQI explains: ‘Auditors employed by the Service career that he now finds useful in civilian life. Jamie says, ‘I have various IT MAA receive a very high standard of training and development. Prior to the advent of and telecoms skills that I can apply to the commercial environment. Although most the Approved Auditor Competence Scheme, it was impossible for IRCA to recognise skills are transferable, the more technical elements are bespoke to the MoD, therefore them. Not only does the new scheme acknowledge an individual’s current auditing recertifying through resettlement was vital for me.’ While serving, he also achieved ability within the Service, it has also been deliberately constructed so that those who civilian qualifications including various management NVQs as well as NVQs in have completed their term with the military can become ISO-based auditors through the engineering and telecoms (mainly through Foundation Modern Apprenticeships). successful completion of a standard IRCA conversion course. This means MAA auditors During resettlement, as well as his CTW, he also undertook the ISO 27001 Lead Implementor and Lead Auditor course, which was completed using IT Governance. approved under this scheme have an easy pathway to an internationally recognised audit Jamie’s online-based training with Open I.T was, he says, ‘very useful’. ‘They provided qualification when transitioning to civilian employment me with some good certifiable attributes. That was the reason I was able to gain such after military service.’ fast and solid employment. I decided to move into the information/IT security space and Open I.T provided me with the training to get certified in a number of key areas that employers were screaming out for from their IT professionals. Through Open I.T I have managed to achieve the following certifications: CompTIA A+, Network+, Security+, CCNA Routing and Switching, CCNA Security and CISSP, and I’m currently going through the process of certifying in Microsoft’s MCSE: Server Architecture. These are vital certifications for me that give my employer the confidence that I can work in a multitude of technical areas, and be able to provide the necessary support and guidance from a security perspective.’ He is now working for FIS Global in Birmingham as a Senior Information Security Officer for Europe, the Middle East and for the MSc in the RAMC … thanks to the London School of Africa. Jamie says that the job involves ‘managing the information security compliance aspects for various business lines such as journal, applied and, after a Medicine Trauma Sciences (Military and retail payments solutions and banking hosted services, as well as brief conversation around his lack of a primary Humanitarian) MSc provisioning of key contracts, providing technical solutions to the degree or any formal qualifications, was financial and retail sector. I also ensure that corporate information accepted. Alex Stronge is a native of rural Ulster who systems are kept in a secure manner and are up to current The first year of taught modules developed joined the Royal Army Medical Corps as a Private regulatory standards. Alex’s understanding of trauma as a disease in 1985 on the promise of an indoor occupation, ‘Working in a small, close-knit team of professionals is fantastic process and developed his critical abilities when – being given a task, and allowed the freedom to run it and provide offering frequent close contact with nurses. assessing clinical research. The second-year periodic progress reports. Knowing that cyber-security is the next A protracted tour with a Field Ambulance in big thing, any competence in IT or security in general is a bonus dissertation was terra incognito for Alex given Germany defending civilisation against the when looking at future employment prospects. his lack of previous academic experience, and monolithic Soviet threat, and intimate contact ‘The relaxed atmosphere of my new role makes it easier to in his naivety he selected a high-risk strategy in with large tents and Army nurses disabused him integrate with different areas of the business, and engage with his choice of subject and approach. This appears of such notions. many external agencies and clients. Not wearing a uniform took to have been reasonably well received and he Fortunately a posting to a medical centre some getting used to, although having the freedom to choose your was looking forward to receiving his degree in reawakened an interest in clinical matters, own suit for work makes you feel more integrated with the local December 2015. community. My salary is currently slightly higher than it was in the followed by participation in the first Gulf War as Being elevated to the ranks of proper MoD, and is due to shoot up in line with the current commercial rate a young Corporal, which fomented an interest for my job role, which means it will surpass my MoD salary by a long scientists has already impacted on Alex’s in remote and austere trauma. Realising that a way.’ professional life. It permits him to engage in normal military career would mean promotion Open I.T is a UK Learning Centre that helps thousands of debate confidently in any peer group, he has into administrative duties, Alex elected to throw working professionals, Service personnel and jobseekers into IT been invited to act as a reviewer for scientific his lot in with UK Special Forces as a Patrol training programmes every year. journals and as a speaker in high-profile Medic, permitting him to remain in the clinical Open I.T works with the MoD to provide resettlement training arena while rising through the ranks to ultimately conferences, and is in the process of rejoining and accreditations on behalf of all major vendors such as Microsoft, the military as a Reservist in order to continue Cisco and CompTIA, covering industry-recognised professional become the inaugural Officer in Command of his previous work; this time speaking from a courses and certifications such as the MCSE, CCNA, CCIE, CompTIA UKSF Medical Training. Despite some success, A+, Security+, ITIL, Prince2, CEH (Certified Ethical Hacker). For position of strength. there was a dawning realisation that as a nonfull course listings, information and prices, please contact our doctor Late Entry Officer his career would lead resettlement training staff (see contact details below). Get in touch
Elevating through the ranks
inexorably to the quartermaster’s office. He had reached his clinical ceiling and would literally spend the rest of his career painting it, so resigned to seek further clinical experiences as a close protection paramedic and trainer. After some interesting adventures around the globe, and seeking further amusement, Alex spotted an advert
Get in touch 0800 599 99 98 or 01279 621 750 resettlement@openittraining.com www.openittraining.com/elc See the advertisement on page 11
>> JOB FAIRS
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020 7882 6532 traumamasters@qmul.ac.uk www.blizard.qmul.ac.uk See the advertisements on pages 13 & 29
CTP Scotland Employment Fair 28 April, Perth East Midlands Employment Fair 19 May, Lincoln
These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies
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a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. These events are open only to serving and exmilitary personnel who have pre-registered to l
attend through the CTP. This is a great networking opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! Book your place today. Call the Central Bookings Team on 0203 162 4410 or visit www.ctp.org.uk/events to find out more.
Readers must consult their Single Service Advisors BEFORE committing to courses Readers mustWhen consult their Single Service Advisors BEFORE committing to courses responding to advertisements please mention Quest When responding to advertisements please mention Quest
Quest March 2016 Final_2016 07/03/2016 20:00 Page 5
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
0800 3800 007 Fancy yourself as a Civil Aviation Authority Accredited Commercial Drone Pilot? Join the rapidly growing market at the right time. Use your IRTC and accommodation credits towards a short residential training course that will enable you to earn money using your drone for aerial work. Residential Course includes: • • • • • • Discounted rate for service personnel (quote QSTMR16) £899 plus VAT (Usually £1095)
Note: If you already have aviation experience then a shortened course may be available.
Starter bundles available including training and equipment – details on request
««
Contact the Drone Pilot Academy on 0800 3800 007 or visit us online at
Theory and Practical Training Theory Examination Industry and Business Start-up advice Operations Manual writing workshop and proofing Flight Assessment Membership of the ‘Drone Pilot Academy - Certified Operators’ database
Photography • Video • Survey • Crop Analysis • Topographical Surveys • Inspections
www.dronepilotacademy.co.uk questonline.co.uk l April 2016 March 2016 / www.questonline.co.uk
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>> IN BRIEF Back to school for Troops to Teachers strategy? A flagship scheme to bring ex-Service personnel to England’s classrooms has seen 28 veterans qualify as teachers since it started. Former Education Secretary Michael Gove had hoped to attract 2,000 applicants to the £4.3m scheme. Shadow Education Secretary Lucy Powell says the low numbers show the government has failed to get a grip on the teacher shortage crisis, adding ‘I very much want to see more veterans retraining to become teachers as they have a huge amount to offer and we desperately need more good teachers.’ The government says the scheme’s impact is positive and set to grow.
Impartial marketing advice – free! If you are planning to start your own business, and wondering where to find impartial, professional marketing advice free of charge, the Marketing Compass – brainchild of small business marketing expert Nigel Temple – could have the answer. It’s a community of small business owners where members learn how to use and apply effective marketing techniques, in order to grow their businesses. ’We are like the Oracle at Delphi,’ says Nigel. ‘Ask us a small business marketing question via www.marketingcompass.co.uk and you will receive a professional response.’ Why not give it a go? You’ve nothing to lose and a lot to gain!
Combat to Construction What is it? A Persimmon Homes initiative that aims to provide Service leavers with the ability to transfer their skills and experience into a rewarding second career within the house-building industry. It aims to employ and train you to obtain a trade and qualification – and gain full-time employment with Persimmon, who commit to pay you a living wage during your period of training. Find out more at www.persimmonjobs.com/construction-ex-military
Help with housing The MoD recognises that some Service leavers have difficulty in accessing social and affordable housing. Its Referral Scheme is coordinated by JSHAO to assist such people in securing accommodation via housing associations. To apply for the scheme, contact the JSHAO to request an application form: call 01252 787 635 or email aws-jshao-mailbox@mod.uk To find out more, see www.gov.uk/government/publications/mod-referral-schemea-guide
Rehabilitation takes centre-stage Supported by Blesma, the national charity for all limbless Service men and women, their widows and dependants, Blue On Blue is a poignant, darkly funny play by novelist and screenwriter Chips Hardy, raising important questions around the rehabilitation of ex-Service personnel. ‘Badly wounded in action by friendly fire, Army veteran Moss lives in a small flat with his highly strung nephew Carver. When Marta, a young eastern European carer, enters their tiny world the results are as disruptive as they are well intentioned.’ When: 19 April to 14 May Where: Tristan Bates Theatre, 1a Tower Street, London WC2H 9NP Price: £14 (£12 concessions) Box office: 020 3841 6611, www.tristanbatestheatre.co.uk or boxoffice@tristanbatestheatre.co.uk
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>> JOB SEARCH
Secure your future Got security clearance? This could be the job-finding event for you The Security Cleared Expo is designed for individuals with security clearance at DV, SC, CTC or NATO levels. It takes place on 14 April 2016 at the UWE Exhibition and Conference Centre, Bristol, 10 am to 4 pm (last entry 3.30 pm), providing the perfect opportunity for attendees to meet and network with potential employers. Around 70 employers and agencies will be in attendance on the day, all seeking to recruit individuals with an active security clearance, and a wide range of industries will be represented. Admission is free for all registered candidates. To access the registration form, click here: www.securityclearedexpo.com/ visiting (you must bring photo ID in order to enter the event on the day). The Cyber Security Expo will be held on the same day at the same venue but will be open to anyone with a cyber security background. Visit www.CyberSecurityExpo.co.uk to register and find out more.
Develop your career with online learning Courses taken with University of Derby Online Learning (UDOL) don’t require attendance at any scheduled classes. There is a specific time-frame for students to complete a module and submit assessments but, within that, they can study at a time and place to suit them, It can be hard to gain the qualifications you as long as they have need to develop your career further, but access to the internet. online learning offers you the flexibility you In fact, they can need to do this. also download their materials in advance, in l engineering case they are deployed l education to an area without internet availability. l ergonomics UDOL recognises the 24/7 nature l environmental sciences of military service, as well as students’ l health and social care varied global geographic locations, l hospitality so we use more asynchronous tools l psychology. such as discussion forums to help you Studying an online degree with UDOL isn’t communicate with tutors and peers, develop academic discussions, share your just about achieving your qualification. Throughout your educational journey own professional experience and learn you’ll be supported by our expert from the experience of others. You have academics and a personal online learning to be able to manage your time, though. adviser. You’ll also have access to career It’s essential to get the right balance of advisers, an extensive e-library and more. work, family, studying and time out in So, to find out more about how you could order to juggle everything at once. The develop your career … majority of our students work full-time but enjoy the flexibility of online learning. UDOL’s accredited programmes are delivered entirely online. You can choose from more than 40 different courses at both undergraduate and postgraduate level across subject areas, including: l accounting and finance l business and management l computing and IT
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@traumaMasters
Q
CAREER BRIEFING
This time it’s personnel! Could human resources be the career for you?
What’s involved?
H
outplacement, counselling and personal
level, simply by using the paperwork and
uman resources (HR) is a huge field
development, but the CIPD takes the lead
experience available in everyday Service life.
that covers everything and anything
in people management as a whole, and
to do with people as a business
offers a range of academic and vocational
Get qualified!
resource. It includes such diverse areas
standards and qualifications for the aspiring
It’s essential to have the right skills to
as recruitment and selection, training and
professional in this field.
work in HR, but it’s a competitive area, so
development, remuneration and benefits, redundancy, outplacement and counselling.
Human resources skills gained in the Services
It is an area of constant change, with legal,
Many people in the Armed Forces see
empathy, tact, discretion); ability to get on
cultural, ethnic and other diversity issues
themselves as trained and experienced in
with a range of different people; capacity
presenting new challenges daily.
conditions and opportunities, retirement and
too (see below). Useful skills for a career in HR include: strong interpersonal skills (e.g.
personnel issues and the development of
for teamwork; excellent organisational and
There is no ‘correct’ model of best
the skills of their workforce. Despite this,
administrative skills; good time management;
personnel practice because organisations
many find that the gap between Service
proficiency in IT/using computers.
operate in different areas, in different places
and civilian practice is greater than they
and at different stages of development. The
had imagined, and it can also be difficult to
whole business of
As for qualifications, there are bachelor degrees, higher national diplomas (HNDs)
manage 21st-century
and higher national certificates (HNCs) in
expectations
human resources available at UK universities
in a Service
and colleges, many of them linked with
is very complex
THE CIPD AND THE SERVICES
because there is no
Many Service leavers have found that
environment. In
other subjects like business studies and
universal solution.
gaining a CIPD qualification means
areas like leadership,
technology. There are also many shorter
People answer
that they can be confident in their
recruitment, training
courses on the subject in general, or in
back and interact
knowledge of modern personnel and
and personal
specific aspects of it, available at local
with management
development management. It is also an
development, the
colleges. There are training centres close
decisions; other
invaluable tool in translating Service
Services’ record is a
to most major military concentrations, and
resources do not do
skills and experience into terms that a
strong one. However,
qualifications can also be obtained through
that. There has been a
civilian employer will understand and
the unique demands
open and flexible learning programmes,
shift of power, backed
value. Indeed, a look at employment
of Service life
which are well suited to a Service lifestyle.
up in many instances
pages confirms that many organisations
leave many people
by legislation, from
regard CIPD qualifications as essential
unfamiliar with such
An extended, more detailed version of this
the employer to the
for work in this field.
topics as disabilities,
article is available on our website:
trades unions,
www.questonline.co.uk Q
people management
employee, with the latter expecting more from both work and
job-sharing and some of the finer points of
life than was previously the case.
employment law.
The Chartered Institute of Personnel
Some military courses in all three
Q
and Development (CIPD) is the principal
Services are accredited by the CIPD.
UK body that represents the human
Additional modules may be required
resources function. It is Europe’s largest HR
in order to achieve CIPD membership
development professional body. It provides
at the appropriate level, which may well
library and information services, training
call for some extra work on the part of the
Chartered Institute of Personnel and
courses leading to qualifications, CPD, and
individuals involved. Those who make the
Development (CIPD)
the chance to network with others at national
effort will acquire a transferable qualification
020 8612 6200
and regional events. Members also receive
– and one that will increasingly be useful in
www.cipd.co.uk
its monthly magazine, People Management,
a military career. To find out more, please
@CIPD
which not only contains a large number of
visit the CIPD website – see ‘Key contacts’ –
job advertisements, but also gives up-to-
or read the extended version of this article
date information on industry developments,
online at www.questonline.co.uk Note that
020 8267 4446
career opportunities, courses and so on.
the CIPD is not ‘officer only’. There cannot
pmeditorial@haymarket.com
be a senior NCO who could not easily
www.peoplemanagement.co.uk
complete an appropriate N/SVQ at the right
@PeopleMgt
Other organisations cover specific personnel areas like recruitment,
14
qualifications are more or less essential,
April 2016 l questonline.co.uk
KEY CONTACTS
People Management magazine
Q
COVER STORY
Vocal support: Coldplay’s Chris Martin, seen here with Martyn, has declared himself hugely inspired by the two drivers
© 2016 Scruffy Bear Pictures: www.scruffybear.com
Winning combination: following a great 2015 season, with many victories already chalked up, Mark and Martyn are now gearing up for success in the 24hr series
DRIVING FORCE!
Sarah Davies, director of I Am Strong Coaching, talks to ex-Household Cavalryman Martyn Compton and Mark Allen, formerly of 1 Royal Anglians, about the strength of character and post-injury achievements that have taken them both on a journey from Afghanistan front line to Le Mans start line
I
use visualisation in my day-to-day
became a double-amputee aged just 19
the engine and engulfed me in flames. I
coaching as a powerful technique for
when he stepped on an improvised explosive
managed to crawl out, on fire, and as I put
closing the gap between today’s stark
device while also serving in Afghanistan
myself out I was shot twice.
starting point and a future tomorrow’s celebration of ambition. That’s exactly what
Both have undergone countless
‘I have undergone around 500 hours of operations and years of rehabilitation, but
Martyn Compton and Mark Allen, and their
operations, spent innumerable hours
my life is now getting back on track. In 2010
fellow drivers at Team BRIT, are doing:
undergoing reconstructive surgery,
my life changed when I was introduced to
bringing Le Mans 24hr 2018 firmly into their
battled the complexity of post-traumatic
KartForce [the UK’s leading charity in team
sights. First run in 1923, the prestigious Le
stress disorder and come to terms with
endurance racing for injured troops] and
Mans 24hr is an endurance motor sport
a future that is now very different to the
discovered a new talent. After being at such
event that attracts more than 250,000
one they had originally envisaged for
a low point in my life for such a long time,
spectators to the 13.6-kilometre Circuit de
themselves. Le Mans 24hr is a goal that
having something new and exhilarating to
la Sarthe in France every June. Made up of
would be insurmountable for most able-
focus on gave me a massive new lease of
what are mostly public roads for the rest
bodied people, let alone a crew for whom
life. I was “alive to drive”!
of the year, la Sarthe is one of the longest
the physical and mental discomfort will
circuits in the world and, over the course
be significantly multiplied, and who will be
record for the furthest driven in 24 hours
of the 24 hours, competitors will clock up a
driving specially adapted vehicles that can
in a kart with hand controls. We started
massive 4,500 kilometres.
switch between foot and hand controls, to
competing at higher and higher levels,
cater for the crew changes between Martyn
and since then have taken part in several
and Mark.
24-hour races, including the Le Mans 24hr,
around a technically challenging circuit, hot under a racing suit and helmet, with heat
Says Martyn, ‘I joined the Army in 2000
‘Two years later, four of us set a world
British 24hr and Daytona 24hr.
belting out from every part of the car you’re
and served in the Household Cavalry for
‘It was a proud moment when I was
in as it screams round for not four, but 24,
14 years. In June 2006 I went on my first
appointed the first KartForce Ambassador.
hours. Tough just imagining it, right? Now
tour of Afghanistan. On 1 August the patrol
Team endurance racing has shown me that
imagine that you are Martyn, whose life
of small tanks I was in was ambushed. My
I can excel at something new. I’m highly
changed for ever when he was blown up
vehicle was blown up by an IED, which killed
competitive and enormously driven, and this
in an ambush in Afghanistan while serving
the other three crew. I was shot at with
level of determination, combined with my
with the Household Cavalry, or Mark, who
rocket-propelled grenades, which blew up
driving skills, has meant that I’ve become a
April 2016 l questonline.co.uk
© 2016 Scruffy Bear Pictures: www.scruffybear.com
Now imagine driving at high speed
16
with the Royal Anglian Regiment.
© 2016 Darren S. Cook Photography
competent, reliable and consistent racing
Mans 24hr, where he was one of the first
driver. In 2015 I was selected to be one of
injured soldiers to compete in the European
the four founding members of Team BRIT,
championships. Like Martyn, Mark was
a new division of KartForce aimed at team
also delighted to become a KartForce
endurance car racing. I am permanently
ambassador in an effort to promote the
being pushed to discover new limits, and
charity and to get more injured Service
thrive on the constant challenges being
personnel racing.
presented to me.’
Veterans who started out with KartForce to
originals’. He was the youngest member of
graduate from karting to touring car racing.
the KartForce team for a couple of years,
Martyn and Mark remain heavily involved
but proved he has a maturity that puts
in both organisations since they first met
many of his elders to shame. On the outside,
in military rehabilitation centre, Headley
say his teammates, you see a calm, friendly,
Court. Translating their determination to
polite young man, always with a warm
take life by the balls, no matter what it now
smile on his face. On the inside, however, is
looked like, into the adrenaline-fuelled world
one of the most competitive, determined,
of karting and then endurance racing, gave
ambitious strategists you’ll ever meet.
focus, purpose and meaning to their lives,
At 19, Mark was the youngest British soldier to become a double amputee. The IED he stepped on while serving in
THE CAR
Team BRIT provides a platform for those
Mark is also one of the ‘KartForce
while also giving them the confidence to excel both as individuals and as a team. I was lucky enough to see both Mark
Afghanistan also blew off his right thumb,
and Martyn race at a KartForce event in
some of his fingers, and left him with
February and was struck by the unspoken
shrapnel wounds on his arms, neck and face
solidarity that existed naturally among that
– he also lost his front teeth. But, as soon as
happy band of Veterans enjoying the buzz,
he came to terms with his injuries, he told
the banter, the team togetherness in an
himself that nothing was going to stop him
environment where life-changing injury was
living a full and active life – and that’s what
the common denominator. It was the first
he’s doing now, at full throttle!
time I have ever been somewhere where
One of the first injured soldiers to enter the motorsport world by racing with hand
VW Golf Mk6 controls, Mark began his racing career 450bhp engine with KartForce in 2012, Wide body kit the same year he and his 2.0 GTi base engine with Shark Performance team became Guinness World Record holders ECU remap for racing the greatest KO3 Turbo distance over a 24-hour DSG gear box period. By 2013 his career R53 and Shiftec electronic throttle trigger in racing had flourished as and gear-change buttons he went on to race in local, national and international FIA-spec T45 weld-in roll cage races – most notably Le ATL 120 lt fuel cell with fast-dump system
I felt out of place for being able-bodied. Humbling. The challenge, the teamwork, the absolute focus and the addictive draw of racing are what inspired Martyn and Mark to go for what is unquestionably the hardest motor race in the world. They had a great season last year, with many wins and coming 12th overall in the Birkett Rally at Silverstone in a six-hour event. This year they are competing in the 24hr series and will be at the Hankook 24hr Silverstone 1–3 April, their first 24-hour event together and the start of the build-up to Le Mans 24hr 2018. They are looking for significant sponsorship in order to fulfil the challenge they have set themselves – that of being the first all-disabled crew to race at Le Mans 24hr – and would welcome any approaches to add to the support they have already received from British band Coldplay. The association began back in 2015 and the band’s continued support of the team into 2016 will assist in its next progressive step towards Le Mans. Says lead singer Chris Martin, ‘I am hugely inspired by the amazingly positive impact racing has had on
questonline.co.uk l April 2016
17
Q
COVER STORY despite everything they have faced, Martyn
feelings of loss and uncertainty
and Mark are phenomenal ambassadors,
Mark and Martyn are very grateful to have secured their first personal sponsor, Qoleum. Battle Raphael – a trust for NATO forces wounded soldiers with combat injuries – was set up by founder/director Rebecca Day through her company Qoleum. Qoleum develops products that allow the body to train harder and recover faster – essential for scars like theirs. The products are highly beneficial for active people in stressful jobs, and for the inactive too, whether a wounded soldier, someone with a disability or a person whose career requires them to remain alert. They are also for those transitioning rehabilitation and others needing to rejuvenate their bodies, keeping them free of aches and pains, and finely tuned. To find out more, visit its website at www.qoleum.com To support Martyn and Mark, use the code MCMA on any product.
of identity that come with sudden
not just for motorsport but for Veterans
© 2016 Scruffy Bear Pictures: www.scruffybear.com
who need an outlet to override the
THE QOLEUM ADVANTAGE
trauma. They have
everywhere, and I for one am looking
recognised a like-
forward to seeing their vision in action at Le
minded drive in each
Mans 24hr 2018.
other, and in those around them at both
If you would like to sponsor Martyn and
KartForce and Team
Mark, or follow their progress, visit their
BRIT, and they are
personal racing sites to find out more:
showing family, friends,
l
future employers,
Martyn Compton http://martyncomptonracing.co.uk
colleagues, partners,
l
the motor racing
Martyn and Mark are available to do talks, to
Mark Allen http://markallenracing.co.uk
world, that they have a
share their journeys and show others that
deeply ingrained sense
life can go on. Q
of personal pride, resilience and belief in a future that will not only carry them forward but inspire others. When asked what he would have said to himself six years ago,
these injured troops, and hope that others will be inspired by their achievements.’ What Martyn and Mark are doing
18
Mark jokes ‘Don’t step on that IED!’ What he would say to anyone else today is: ‘Put your mind to it and you can achieve
is blazing a trail for others who find
anything; just get up and go.’ Equipped with
themselves with life-changing injuries and
a sense of humour and a mind-set like that
April 2016 l questonline.co.uk
© Sarah Davies 2016 I Am Strong Coaching
LIVING & WORKING
in South Wales For advice on:
Education
Fo
ra
ll
se
Employment Health Housing Welfare
rv Thursday ing pe rd rso 23 June 2016 nn
Cardiff City Hall 1200 - 1500 hrs Further information and register at:
160X-Transition-GroupMailbox@mod.uk
el
an
dv ete ran s
Families Welcome
FREE ENTRY
Q
COURSE CHOICES RESETTLEMENT MATTERS
RALPH STRAW
L
ots of systems are fragile. There are corporations and public-
sector departments that are incredibly fragile. Nassim Taleb predicted the 2008 financial market meltdown in his book,
Black Swan. He defined a ‘black swan’ as ‘an unexpected event of large magnitude and consequence, that could have been foreseen’. Complex systems that are fragile and experience a blackswan event struggle to recover. Some never do. Humans are complex systems, biologically and psychologically. Since events such as the financial crisis, corporations have been desperate to make themselves and their interests
Is your future
anti-fragile? Why it’s essential to prepare for your own ‘black swan’ event
more anti-fragile. This is another concept introduced by Nassim
pointed out to me recently, suffering is relative. So, for some people, their work laptop installing updates when they want to print something truly is grounds for crying and punching the screen. Please don’t think
That’s you isn’t it? An entity
instructing. It is something that
I’m exaggerating when I say
is experienced.
that that kind of behaviour
Taleb, in his book Anti-Fragile,
that works better under stress,
which along with Black Swan, is
that learns from mistakes
recommended reading for you
and experience. Isn’t anti-
be leaving one of the most
considered in the same light that
if you want to understand the
fragility something you’ve been
anti-fragile organisations in
you or I may view it, but as a
culture of the capitalist society
cultivating from day one of your
the world! Who wouldn’t want
normal work routine.
you are about to boldly re-enter.
training?
an individual like you in their
I can only write about what
Now forgive me if you
What an exciting time to
on a Monday morning is not
I have no idea what she
organisation? You’re just about
may be going through, and
I know and my own experience,
are thinking, ‘You’re stating
to leave an employer that
that screen punching may be
but when I first put together my
the bleeding obvious here,
has coached and conditioned
masking very real trauma –
CV, I found it difficult to highlight
Ralph.’ I know I am, and that’s
you to respond to black-swan
that’s not the point. What is
my strengths. We learn to be
deliberate. What I am trying to
catastrophes with cheerfulness
interesting is the casualness
humble and the first strength
do is help you put an obvious
and the ability to handle them
with which this display was
I highlighted was teamwork. I
and undervalued strength into
– and actually improve the
received by the other people in
had plenty of certificates and
context and encourage you
outcome.
the office. This kind of culture,
wide experience, but how could
to give ‘the bleeding obvious’
I quantify my military ethos on
some credibility. Because a lot
They do in the military, too.
is a fragile one, but this fragility
paper? How could I sell it? What
of systems (and I’m including
Looking back, I suspect that we
will help you stand out when
exactly was it? I knew I was
people, as previously defined)
moaned about the little things
applying for jobs. And, with
better than the average …
that I’ve worked with thus far
as a way of ridiculing them,
the right self knowledge, self-
are the total opposite of that.
for we had experienced real
belief, coaching, mentoring and
hardship: cold, wet, hunger,
development of the growth
people like Taleb a lot of money
fear, death, maiming, separation
mind-set, you would not believe
Anti-fragility is a property
to teach anti-fragility, to make
from loved ones and the very
what opportunities are available
of systems that increase
their employees more resilient
real realisation that, in the most
to you.
in capability, resilience, or
to failure and setbacks, to see
extreme cases, we weren’t in
robustness as a result of
disasters as developments.
control of whether we lived or
enough: people want your
stressors, shocks, volatility,
You and I both know that this is
died.
experience, they want that
noise, mistakes, faults, attacks,
‘teacherless knowledge’ – it can’t
or failures.
be learned from a pamphlet any
really take the mundane stuff
a day of flip-chart work and
more than shooting or the art of
seriously.
corporate jargon.
Here is Taleb’s definition of anti-fragility:
20
As a psychotherapist colleague
Corporations are paying
April 2016 l questonline.co.uk
People moan an awful lot.
Well, a lot of fragile people
where people break very easily,
I cannot emphasise that
which they can’t teach through
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest What they want is you, and they’ll pay for it. So don’t sell
in other words, trying to appear
applicant would be required
my ongoing period of training at
fragile.
to serve wherever directed, I
******** I have demonstrated
0800 3800 007
would be particularly interested
enthusiasm, diligence,
afraid to ask for more money.
covering letter for a teaching
in the opportunities available at
competence, cheerfulness
You’re most likely to get it at the
job:
the ******** campus. The head
and integrity. I have also
of school’s main intent there
demonstrated a solid work ethic,
is very clear, which is to raise
volunteering when needed,
yourself short and don’t be
Here is my most recent
start of your employment. Showcasing these less
Dear Sir/Madam
quantifiable and uncertifiable aspects of you is where the
Please find attached my
covering letter comes in. A
completed application form for
common mistake in interviews is
the Teacher of Science vacancy.
that people will talk about their
This is a letter that I have
CV and qualifications. If you are
been looking forward to writing
being interviewed then it’s a
for a number of years. I left
given that you have the requisite
school at the age of 16 with
formal qualifications or previous
below average grades. I would
experience in a similar role. You
describe that young man as
may be asked formal questions,
bright but uneducated, much as
but that doesn’t mean you have
I would describe many school
to answer them in a formal way
leavers today, who for whatever
– show yourself off, flaunt your
reason haven’t engaged with the
plumage.(quote QSTMR16) -
educational system in a way that
Discounted rate for service personnel
(Usually I had£899 makeplus the VAT mistake of £1095) is beneficial to them.
bundles available training trying to Starter be like a civvy, to put including A desire to serve young
people such as them is the
Contact the Drone Pilot Academy on reason I’m writing this letter 0800 3800 007 or visit us online at
««
other applicants, as if I was
young people achieve more, what is expected and being fully Accredited Commercial Drone Pilot? their self-esteem improves, their
accountable for my actions.
Join the rapidly growing market at the right time. aspirations are elevated and the
gap between being but Yours faithfully, Use your IRTC andbright accommodation credits towards a short uneducated training narrows.course that will Ralph Straw residential enable you to earn money using drone for aerial It isyour to help narrow this work. gap that brings me to write If you would like any guidance in Residential Course includes: this letter. I consider myself connection with CVs, covering • Theory and Practical Training to be a strong candidate for letters or interviews, then get • Theory Examination position. I have gained a in touch (see box). If I can help •thisIndustry and Business Start-up advice •large Operations Manual writing workshop andIfproofi ngI will try to find amount of life experience I will. I can’t, • Flight Assessment that the average 22-year-old someone who can. Q • Membership of the ‘Drone Pilot Academy - Certified Operators’ database graduate will never know. During
Q
Note: If you already have aviation experience then a shortened course may be available.
ASK RALPH
Photography • Video • Survey • Crop Analysis • Topographical Ralph is passionate about helping people Surveys from all• Inspections
and equipment – details on request
myself at least on a par with
levels of achievement. taking on responsibility Fancy yourself asWhen a Civil Aviation Authorityabove
missing something … trying to
and applying for this post. While
make myself appear a safe bet –
I understand that a successful
walks of life. If you feel he could offer you any help or guidance, he would be delighted for you to contact him via ralph@ralphstraw.com
www.dronepilotacademy.co.uk
5 March 2016 / www.questonline.co.uk questonline.co.uk l April 2016
21
Q
COURSE CHOICES
Pitch perfect! W
hen the
time comes for you
to leave the Armed Forces community there’s a huge amount
Rugby for Heroes’ Transition through Rugby course fosters a sense of belonging you might otherwise miss on civvy street, says Squadron Leader Stuart Gerrard, recently appointed Ambassador to the charity
to consider: new career options, job prospects, geographic location, housing, education … The list is daunting and appears endless. Rugby for Heroes, the organisation that sponsors the Transition through Rugby course, has identified that the rugby community can offer a sense of belonging to those leaving the Services that is easy for them to recognise and relate to. It’s an intensive one-week course that mentors participants via the RFU (Rugby Football Union) courses Rugby Ready, Scrum Factory and Level 2 Coaching the 15-a-side game, as well as the Level 1 Referee qualification. But the course is about so much more than gaining rugby qualifications … Professionalism in rugby union is entering its 21st year and the rugby community’s efforts to support those retiring from the sport and transitioning to a second career is improving every year. In 2011 the wider rugby community and professional player network recognised the similarities between a professional transitioning from a career in rugby and Service leavers transitioning into the civilian
TRANSITION THROUGH RUGBY ENABLES VETERANS TO BE SUPPORTED DURING THEIR JOURNEY INTO THE CIVILIAN WORLD THROUGH THE WIDER RUGBY COMMUNITY
sector. The rugby community has long been a staunch supporter of the Armed Forces and, through a deeper understanding of the difficulties associated with individuals transitioning into the civilian sector, decided it could do more by providing opportunities for Service leavers through the rugby network.
22
April 2016 l questonline.co.uk
‘Slobs’, a recent graduate of the course and former Army
I should have started looking at networking a lot sooner than I
Sergeant, highlights that rugby clubs across the UK are always
did, but Transition through Rugby has helped me focus on what
keen to have volunteers join them, especially when they are
I need to do and provided me with the qualifications to get into
qualified coaches and referees. ‘When I left the Army,’ he says,
coaching, which has been a long-held aspiration.’
‘I walked into Thatcham Rugby Club and was embraced by the
Former South African international Thinus Delport, who
rugby family. In no time I’d met a plumber, solicitor, estate agent,
played professional rugby for 14 years and served with the South
and basically everyone I needed to know.’
African Armed Forces as part of his national service is a coach
Private Ben Barton, who left the Household Cavalry as a
and mentor on the Transition through Rugby course. Thinus
Challenger Gunner was two weeks
highlights that the course is not about
into civilian life when he joined
guys walking away with a professional
the course. He says: ‘The course
rugby contract, but about providing them
enables you to learn from rugby
with the confidence and skills to walk into
players, athletes and Service
any rugby club, feel valued and meet a
leavers, who all have shared
likeminded community of people. ‘Some
experiences in regards to transition
of our graduates are volunteering at
and a mutual passion for rugby.
clubs like Harlequins and Bath,’ he tells us, ‘while others have opted to use their qualifications coaching at mini-rugby
THE RUGBY COMMUNITY RECOGNISED THE SIMILARITIES BETWEEN A PROFESSIONAL TRANSITIONING FROM A CAREER IN RUGBY AND SERVICE LEAVERS TRANSITIONING INTO THE CIVILIAN SECTOR
Get involved The next course is scheduled to
level at their local club. The rugby community
run from 5–10 June 2016. There
gains a lot by embracing and learning from
are four courses per year, which
the skills the members of the Armed Forces
are open to any serving or former
are renowned for. Transition through Rugby
member of the Armed Forces,
enables Veterans to be supported during their
irrespective of rank and Service
journey into the civilian world through the
background.
wider rugby community.’
Further details are available at
that ‘There are some obvious parallels that can
www.rugbyforheroes.org.uk
be drawn between the UK’s Armed Forces and
or by emailing
the sport of rugby – the traditions and core
info@rugbyforheroes.org.uk
values of leadership, teamwork, commitment,
Alan Lamb, a founder of the course, states
discipline, courage, respect, loyalty and camaraderie are all values the sport of rugby and the military unite behind and aspire to, and it is these values that the charity Rugby for Heroes champions through the delivery of its Transition through Rugby course.’ Q
questonline.co.uk l April 2016
23
Q
PROJECT MANAGEMENT
Stand for PM!* * That’s project manager not prime minister – both vitally important roles, but with the former likely to offer you a more achievable way of utilising your organisational and change management skills in a rewarding career that spans all industries
What’s involved?
M
odern project management (PM) started in civil engineering, where proper management was essential simply because the costs of not having it were too high! At first, other industries did not share civil
engineering’s recognition of the importance of PM, so there were a number of hugely expensive disasters because:
people did not know what they were trying to achieve
the business benefits of the change were not understood
customers kept changing their minds
change was not adequately controlled late technological changes were incorporated into projects at
disproportionate cost. … which is why the role of the project manager is now so vitally important. Today, the project manager is the person on the ground delivering the
customer’s wishes and dealing with suppliers, although any contractual relationship
24
April 2016 l questonline.co.uk
PM TO THE POWER OF THREE
To sum up PM, three factors make up every project: 1. time 2. cost 3. performance. These are interdependent, so any changes made to one will impact on one or both of the others.
THE ROLE OF THE PROJECT MANAGER IS VITALLY IMPORTANT is usually between customer and supplier. It is essential that top
students by requiring them to carry out a project as part of the
management understand exactly what a project means for the
qualification.
way the whole business is conducted.
Several methodologies are used for project management.
Effective PM will ensure that the result of a project process
Some of the most important are Atern, Management of Risk and
is measured before it even starts – and that it covers the precise
Managing Successful Programmes, but the most common generic
amount of change that was envisaged at the outset.
methodology is PRINCE2 (see separate panel). It is not cheap, though, and you may have to meet some of the costs yourself. The
Transferable skills
Practitioner certificate is mandatory for civilian project managers
Many Service people will have delivered projects of varying complexity, whatever their rank or specialisation, although it is
employed in the MoD. The project manager organises and controls the project team,
vital to distinguish between planning and carrying out relatively simple routine
which actually does the work. The customer pays for the project, the user will use its
activities and specific projects like the refit
CONTROL PANEL
of a warship or the design of a cockpit.
The crux of Projects in Controlled
However, experience gained by, say,
Environments (PRINCE), now in version 2
moving a unit to a new base or running an
(PRINCE2 – see below), is embodied in the
board to ensure that the right outcome
NCOs’ course would certainly be relevant.
phrase ‘Controlled Environments’, which
is delivered within budget, on time and to
means:
the appropriate quality. Project assurance
l
tight, agreed specifications
provides an independent view of how the
l
quality control of the product and the
project is progressing.
Have you got what it takes?
process
PM knowledge and experience are crucial
outcome, while suppliers (or specialists) have the expertise to carry it out. All will be represented on the project
There are two qualification levels:
skills in many civilian jobs. With this in
l
reliability
Foundation and Practitioner. The
mind, consider enhancing your project-
l
full participation of the customer
Foundation exam must be taken before the
throughout
Practitioner exam.
related skills, particularly leadership, team building and risk management. PM is an
l
increasingly useful discipline – good project managers are in great demand, both within
l
involvement of suppliers so
Another source of advice is the
requirements are understood
Association for Project Management
no surprises on delivery.
(APM). It publishes a Body of Knowledge
the Services and outside. It is also an industry that is expanding into new areas every year. The basic skills required to manage a project are:
that provides basic information on the competences required by a project manager. There are also training courses and education
l
recognising what it is that needs to be delivered
programmes for those who want to advance their knowledge in
l
planning how to deliver it
this field. It has aligned its qualifications with the standards set by
l
using the resources available
the International Project Management Association (IPMA). Visit
l
organising the project from start to finish.
the relevant websites to find out more (see ‘Key contacts’). Short courses in PM are run regularly throughout the UK, and
Get qualified!
the APM can provide a list of approved training providers (again,
PM is a field in which there are specific qualifications as well as
see ‘Key contacts’). Many British universities and institutes offer a
general ones that include an element of PM within them. Many
range of PM courses and programmes. Some are specialist, while
degrees, for example, have modules on PM and yet more test
others are aimed at the general project manager.
questonline.co.uk l April 2016
25
Q
PROJECT MANAGEMENT
PRINCE2
Finding work
PRINCE2 is a processed-based approach; each element is defined with its key inputs
One obvious employment area Service
and outputs, together with the specific objectives to be achieved and
leavers is the defence industrial sector,
activities to be carried out. The project is split into manageable
with many projects to choose from. This
stages, enabling efficient control of resources and regular monitoring of progress. The process is product based; plans focus on delivering results and are not simply a set of timelines by which various actions must have occurred. The project is driven by the business case, describing the organisation’s justification, commitment and rationale for the deliverable (or outcome). This case is reviewed regularly to ensure that the business
has the benefit of immediate skills
THE METHODOLOGIES YOU NEED
transferability, possibly working on familiar equipment but from a different perspective. But
Managing Successful Programmes
it’s true to say that PM skills are of great value and in high
Management of Risk
objectives (which may change) are being met. PRINCE2
demand in every conceivable occupation.
PRINCE2
enables projects to have an organised and controlled start, middle and end, with a series of processes that cover all
The more junior ranks will
Atern
tend to be employed on the basis of their technical skills and expertise, while if you have been in a managerial
necessary activities. The project manager organises and controls the project team,
role in the Services, your management
which actually does the work. The customer pays for the project, the user will use its
– and specifically PM – skills will be
outcome, while suppliers (or specialists) have the expertise to carry it out.
attractive to prospective employers. If
All will be represented on the project board to ensure that the right outcome is
you are thinking of working freelance,
delivered within budget, on time and to the appropriate quality. Project assurance
there are agencies, magazines and
provides an independent view of how the project is progressing.
other intermediaries that can help you;
There are two qualification levels: Foundation and Practitioner. The Foundation exam
if you want to find an employer, the job-
must be taken before the Practitioner exam.
Q
finding process is much the same as for other kinds of employment. Q
Foundation exam
Practitioner exam
1 hour allowed
2.5 hours allowed (no reading time
Multiple-choice format
added)
75 questions per paper
Objective testing format
5 questions to be trial and not counted in
8 questions – 10 question items per
scores
question, each worth 1 mark – total
35 marks required (out of 70 available) to
number of marks available per paper 80
pass = 50%
44 marks or more required to pass (out
Closed book
of 80 available) = 55%
01494 452450
Open-book exam (official PRINCE2
www.apmg-international.com
manual only)
@APMG_Inter
You can sit both exams in the same week or even day, or you can split them and
KEY CONTACTS
PRINCE2 (official) www.prince-officialsite.com APMG-International
Association for Project Management
sit them months (or even years) apart. You do not have to take a course to sit the
0845 458 1944
examinations – it’s up to you!
www.apm.org.uk
Foundation level will provide enough knowledge to enable you to act as an
@APMProjectMgmt
informed member of a project management team – it indicates understanding of the principles and terminology. Practitioner, though, is necessary for those who need
CPD IS KEY
the competence to run and manage specific projects.
Continuing professional development is required to keep abreast of changes in the PM world
APMG-International administers the exams, and also accredits training providers to teach PRINCE2
Best Practice User Group (BPUG) 020 8144 5909 admin@usergroup.org.uk www.bpug.co.uk @BPUG_UK
and conduct the exams. (APMG-International also offers a number of other qualifications relevant to
International Project Management
this sector.)
Association (IPMA) (Swiss)
PRINCE2 Registered Practitioners must take a re-registration exam every three to five years,
www.ipma.ch @IPMAFamily
to maintain their certification. This is a similar exam to the original Practitioner paper, except it is only one hour with three scenario-based questions.
Project Management Institute (PMI) (US) www.pmi.org @PMInstitute
26
April 2016 l questonline.co.uk
APPROVED BY MoD IN SUPPORT OF APPROVED BY MoD THE ELC SCHEME IN SUPPORT OF THE ELC SCHEME
E LC E LC 1024
Bristol Management Centre
PROVIDER NUMBER
1024
PROVIDER NUMBER
Bristol Management Centre will be celebrating 40 years of providing high quality in-Service and Resettlement Training in 2016. We’ve worked with c.13,500 Service-personnel in the last 20 years.
Please call us on 0117 949 1500 or email us on enquiries@bmc.ac.uk , we’d be delighted to assist. Let us help you to: put together tailored CTP-approved, ELC-eligible packages boost your career become a qualified expert in your field make a smooth transition to civvy street become a consultant / interim manager.
ELC-eligible courses and packages including: -
Bristol Executive Management Programme (BEMP) ·
Our flagship 3-week MBA-Level (CMI Level 7) course giving you the business skills necessary to prepare for your future career. To complement the course, we also offer free to delegates:
Inspirational guest speakers
Career-specific seminars (e.g. “Making the Most of a Career in Management Consultancy” “Career Opportunities in IT Service Management”)
Access to over 500 jobs roles across the public and private sector through IMD Interim Management’s placement service
Accredited by:
Call 0117 949 1500 www.bmc.ac.uk
Q
DISTANCE LEARNING
Remote control
T
hanks to distance learning, you can study when and where you want. There’s no need to be physically on-campus to study or take (some)
Distance learning: let the classroom come to you!
training courses. And that, of course, is a considerable benefit to those of you posted to far-flung locations,
‘distance supported learning’. In truth, all of these types
meaning that you can continue your studies wherever in
of learning are likely to overlap, but, as a rough guide,
the world you may be. Nothing need come between you
open learning includes more face-to-face classes than
and your preparations for life in the civilian world.
distance learning, while the word ‘supported’ usually
As well as ‘distance learning’, you may come across other, related, terms such as ‘open learning’ and
28
April 2016 l questonline.co.uk
indicates that there are tutors and physical material available to help students.
MSc Orthopaedic Trauma Science – distance learning
This two year online distance-learning course uses innovative methods of teaching and assessment for a fresh, dynamic and interactive approach to teaching orthopaedic trauma – irrespective of location or time zone. It has a rich pedigree and is offered in collaboration between London’s most established Major Trauma Centre, the UK’s lead centre for research into complex trauma care and one of the oldest medical schools in the world.
For further information please contact: Tel: 020 7882 6532 email: orthomasters@qmul.ac.uk www.blizard.qmul.ac.uk
@orthomasters
Q
DISTANCE LEARNING
What’s involved?
laptops, notebooks, tablets and mobile
Courses delivered through distance
learning, you can set up and study at a
learning range from those taking as
location of your choice – home or work, at
little as a few hours, to degrees and
a cafe, even while travelling. Importantly,
postgraduate qualifications that may
too, you can work at your own pace – there
involve several years’ study. So-called
are no term times to be rigidly stuck to
between these is not always clear-cut
‘short courses’ typically last days or weeks
(although you may have to sit exams,
though, and in some cases (e.g. foundation
as opposed to months or years. Even those
which may take place only at specific
degrees), both types are involved. Many
subjects with a strong practical element
times).
qualifications are modular; this means that
often have modules that are suited to distance learning.
you complete them in sections (modules),
take responsibility for your own learning.
often of your own choosing, and credits
However, although you will be in control,
gained from a selection of such courses
technology these days, learning materials
a good provider will offer support – so you
can be added together to ‘add up’ to
and support may be provided by either one
will certainly not be alone,
degrees and other HE qualifications. It
or a combination of the following means:
left completely to your
books, phone, DVD, CD-ROM, email, the
own devices, but
internet, podcasts and via mobile learning;
will have back-up
the latter is where the student accesses
and assistance
course content stored on a mobile device
as and when
or through a wireless server. Some
you require
providers offer course elements via the
it. There are
iTunes Store, which can be downloaded
also likely to
free of charge. Many courses make
be self-checks
extensive use of the internet. Others
and interim tests
involve tutor groups, which may meet
to help ensure
regularly, or ‘summer camps’ of a few
that you are on target,
weeks’ duration to provide classroom
and tutor-marked assessments
education that complements regular,
provide valuable feedback, as well as a
directed coursework at a distance.
telephone helpline to call or someone to
level required (by me or a potential
email for advice if you get stuck.
employer)?
Thanks to the wide availability of useful
DISTANCE LEARNING PUTS YOU IN CONTROL OF YOUR EDUCATION
At your convenience
is not always necessary to have an
To see a list of ODL QC-accredited learning providers, go to www.odlqc.org.uk and click on ‘Find an accredited provider’
undergraduate degree to gain a master’s; neither is it necessary to have one in order to achieve many professional qualifications. Increasingly, Service people like you are taking distance
ASK YOURSELF … l
Does the course lead to the qualification
l
Will the course train me to the
I want/need?
to
l
Can I view the training materials first,
l
Can I chat to previous learners?
Although necessarily influenced by
l
Do I have to pass an entry test?
demand from learners, there are loads
l
How much support is available? And in
l
Can the whole course be done at a
How do I choose a course and provider?
before committing?
what form?
of courses available in distance learning
The great thing about distance learning –
form. And because the choice of provider
especially for those, like you, in the Armed
is huge, too, you are more than likely to
Forces – is that it puts you in control of
be able to track down the course you
your education. Once you have chosen
are looking for. This may be something
and enrolled on your course (see below),
that will give you a general grounding or
you are free to study when, where – and, these days, how
distance, or is it necessary to attend training sessions at specific times? l
How much time will I need to set aside
background in a particular subject or area
l
How much does the course cost?
(that you may go on to study in more depth
l
Will there be an exam at the end?
l
Is the provider inspected or accredited
l
If I choose to study for a degree, do I
l
Will I receive any special consideration
later), or you might be looking to focus
– you choose,
on something very specific – such as the
so you can fit
entrance examinations of a particular
your education
professional body.
for study?
by an independent body? have to complete it within three years?
around your
Both higher
current work
education (HE)
and/or family
and further
for study problems as a result of operational duties? l
Is the course available via learning
commitments. It’s
education
entirely up to you.
(FE)
tools that I will be able to access? (For
courses can
example, if you are in an environment
be taken
where IT availability is limited, you
You might be an early bird, who works best first thing in the morning … … or a night owl, who finds evenings the best time to study successfully And, of course, in these days of
30
To sum up, distance study enables you
IT IS VITAL TO FIND OUT ALL THE COSTS OF A COURSE BEFORE YOU START
April 2016 l questonline.co.uk
via distance learning. The difference
should select a course where it is possible to use paper and telephone, at least for a limited period.)
Readers must consult their Single Service Advisors BEFORE committing to courses
Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study When responding to advertisements please mention Quest
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READY TO TAKE CHARGE OF YOUR CAREER? Enhance your employment prospects beyond your military career Prepare for the next step in your career by studying a University degree while serving in the military. Our flexible online courses equip you with the skills, knowledge and support needed to develop professionally, providing you with the practical transferrable skills essential for advancement during your service and resettlement.
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31
Q
DISTANCE LEARNING
that contributes to career progression.
Who are the learning providers?
So, you could be studying with a view to
Many learning providers are neither HE nor
personal development – including distance
gaining qualifications that will help you
FE institutions, although they may have
learning courses – yourself. After all, it
while in the Forces or when you leave,
links of varying strengths with one or more
is you that will benefit in the long term,
or just for personal interest – out of
colleges or universities. Many companies
and civilians, likewise, certainly expect to
enthusiasm for a particular subject.
run large training departments, and there
at least make a contribution to their own
are also many commercial organisations
learning.
learning modules as part of the training
But how do you know who is a good
used and ‘subscriptions’. You should also expect to pay for at least some of your
provider and who is not? And exactly which
that provide training to paying clients.
course do you need? All this choice can
Much of the training such providers
for grants and some other financial
prove confusing! In the accompanying ‘Ask
deliver is of excellent quality and targeted
support when undertaking distance
yourself …’ panel, there is a checklist that
carefully at the needs of civilian employers
learning. Chief among these are enhanced
should help you.
in a specific market sector. Many
learning credits (ELC) and standard
commercial businesses offering training
learning credits (SLC). There may even
Finding out more
The good news is that you are eligible
use the premises of academic institutions
be other funding routes that education,
Service education and training staff,
to deliver courses, and may have contracts
learning and training staffs may be able
both within your unit and specialists, can
with employment agencies to help their
to access, so be sure to ask them about
often provide the best advice about what
students find work.
it. Selected learning providers also offer
you might want and what it is actually possible for you to achieve. They can also provide you with information about the funding available to support
discounts to Service personnel, so check
ASK ABOUT APL AND CATS, TO
with them direct too. Q
AVOID REPEATING THINGS YOU HAVE ALREADY DONE
your studies, and recommend the subjects that you should be encouraged to pursue – particularly with a view to a second career when leaving the Services. Increasing numbers of Forces learning and education centres and personal learning advisers also have
APL AND CATS
access to e-learning
When choosing a course, two terms
opportunities.
to be aware of are accreditation of
Information
prior learning (APL) and the Credit
about courses is
Accumulation and Transfer Scheme
also available from
(CATS). Both allow a teaching
learndirect (see
organisation to give credit to:
‘Key contacts’).
l
learning obtained elsewhere, and
to have heard of
It, too, runs its
l
relevant experience at work in the
some of the bigger
subject concerned.
distance learning
own courses and learning centres
You should always ask about APL and
organisations,
with tutor support,
CATS, to avoid repeating things you
however – as
where students can
have already done.
mentioned above
undertake online
– there are
learning, and that
many other
use ICT systems to enable users to access
providers out there too, also offering
learning.
a wide range of courses, some with
Other information sources include
discounts for Service people (ask your
Q
KEY CONTACTS
learndirect
direct from the ‘horse’s mouth’ (somebody
education and training adviser for further
0800 101 901
who has first-hand experience of a
information).
www.learndirect.co.uk
course or a training provider), written
@learndirect
prospectuses and, of course, the internet.
Funding
The website of the Open and Distance
Course costs vary enormously, and it is
Open and Distance Learning Quality
Learning
vital to find out all the costs of a course
Council (ODL QC)
Quality Council (ODL QC) is particularly helpful (again see ‘Key contacts’).
32
You are likely
April 2016 l questonline.co.uk
before you start, including hidden extras
020 8658 8337
like revision courses, exam fees, materials
www.odlqc.org.uk
consult their Single Advisors Service Advisors BEFORE committingtotocourses courses Readers mustReaders consultmust their Single Service BEFORE committing Readers mustWhen consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest responding to advertisements please mention Quest When responding to advertisements please mention Quest
mmitting to courses
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Q
BUILDING TRADES
It’s not just about brickies There’s a huge range of roles to choose from in Britain’s biggest industry What’s involved?
C
l
carpentry and joinery (woodworking)
onstruction is Britain’s biggest
l
gas installation and maintenance
industry and looks set to stay that
l
air conditioning and refrigeration.
way: private housing, and industrial
We will look at each of these in turn.
are expected to continue to be the main
Electrical installation and maintenance
and commercial requirements in particular, drivers for the sector over the next few years.
Electrical engineers deal
Work in this field covers an enormous
with power generation
variety of roles – so, if you are a practical
and supply. Modern
person, interested in how things work
manufacturing techniques
and are put together, why not consider
tend to make replacement
the building trades as a possible way to
of a faulty component more cost-effective
construct your ideal next career? Well-
for the consumer than mending it in situ.
trained, competent trades people are
This means much of the traditional role of
always in demand. Read on to get an idea
the maintenance engineer has changed,
of just some of the main roles that make up
with removal and reinstallation now the
this busy and diverse sector.
norm. For electrical engineering, the basic requirement is 17th Edition Wiring
34
Building-related careers in brief
Regulations, which shows that you know
Some of the major skills in which people
the necessary regulations and how to
who work in the building trades are trained
use them – it is virtually impossible to
include:
start in the industry without it. The next
l
step may be the Inspection and Testing
electrical installation and maintenance
l plumbing
of Electrical Installation award and, after
l bricklaying
that, further qualifications to level 4 and
l plastering
beyond through Energy & Utility Skills (the
April 2016 l questonline.co.uk
IT IS BECOMING NECESSARY TO HOLD REGISTRATION OR CERTIFICATION OF COMPETENCE TO SECURE EMPLOYMENT IN THE INDUSTRY
Q
BUILDING TRADES
the energy and utilities industries, focusing in particular on for
ELECTRICAL SAFETY, PART P AND DOMESTIC INSTALLER SCHEMES
power, gas, waste management, water and renewables) and
Part P of the Building Regulations states that certain types of household
other bodies.
electrical work (classed as major works) must, by law, be approved by a
UK authority on professional development and employment in
CITB (the industry training board for the construction
certified contractor or building inspector. This means any new circuits,
industry and a partner in ConstructionSkills) predicts that
changes of consumer units, works in special locations such as bathrooms
there will be a growing need for qualified electricians over the
and anything that involves a new supply must be notified to building
next couple of years, so the prospects are good. However, if
control. However, if an electrician is registered on a Domestic Installer
you want to qualify as a civilian electrician you will find that
scheme they are able to self-certify their work, saving time and money.
this involves a significant amount of study/training (even if, while serving, you have been an electrical fitter
This is what many people refer to as being officially ‘Part P’ registered.
or mechanic, or even an electrical artificer).
To start out in the industry, you must
Would-be electricians must pass the
learn to rewire a house, pass your 2382
Electrotechnical Services NVQ at level
17th Edition Wiring Regulations and,
3. You may be able to qualify through
ideally, City & Guilds 2392-10 Testing
an apprenticeship scheme with an
and Inspection. Awareness of
electrical contractor, but the range
a qualification covering Part
of apprenticeships available will
P building regulations is also
depend on the local jobs market
recommended. These courses
and the types of skills employers
will enable you to operate on
need from their workers. If
a self-employed basis and,
you are not eligible for such
where necessary (for any major
a scheme, you could learn the
installations), you will need to
theory and some of the practical
certify your work via building
skills needed for the NVQ by
control.
taking the City & Guilds Technical
Once the level of major
Certificate in Electrotechnical
installations has increased, you
Technology, levels 2 and 3, at a college.
might look to register on a domestic
However, to become fully qualified you
installer scheme in order to save time and money. To register on a scheme you will be required to complete the level 3 Certificate in Installing, Testing and Ensuring Compliance of Electrical Installations in Dwellings – or, simply put, a ‘Qualified Supervisors’ course. This course will take four to six weeks, and is suitable for self-employed electricians or those looking to supervise a small team of installers. In order to become registered, you need to apply to a scheme provider by completing and returning an application form (companies that run such schemes include NAPIT, NICEIC, ELECSA and BSi). On receipt of the completed form, the scheme provider will arrange to send an inspector to your place of work to assess your compliance with BS7671, and visit a selection of recently completed installations. On passing this assessment and being registered as a domestic installer, you are permitted to certify your own work (self-certify). Thereafter, the scheme provider is notified following each completed installation and keeps records of completed work, which it can provide as required to local authorities and customers. You pay an annual fee to the provider to
Electrical engineering?
Basic requirement: 17th Edition Wiring Regulations
remain registered on the Qualified Supervisor (Part P) scheme. Due to recent changes in the regulations, it advisable to check with the scheme provider exactly which courses they recommend you have before making your registration. This will ensure that you do not waste time or money on the wrong course(s). It is also worth ensuring that you train with a reputable course provider – most of these will be ELC registered. If you would like to find out more, a good source of information is the Trade Skills 4U blog at www.tradeskills4u.co.uk/pages/tradeskills4u-blog
36
April 2016 l questonline.co.uk
consult their Single Advisors Service Advisors BEFORE committingtotocourses courses Readers mustReaders consultmust their Single Service BEFORE committing When responding to advertisements please mentionQuest Quest When responding to advertisements please mention
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35
37
Q
BUILDING TRADES
must complete the work-based NVQ.
Most plumbers in the UK work directly for
ceilings. Plasterers have to be prepared
Industry bodies strongly recommend that
a plumbing or maintenance firm, while
to work at heights, and will spend most of
you gain a placement or employment with
others, particularly in the domestic sector,
their time indoors. Again, wage rates are
an electrical contractor as soon as possible
are self-employed. Plumbers work in a
set annually by BATJIC.
after you start the Certificate, so that you
team or alone, and, on domestic repair
Currently, demand for skilled labour
can complete the NVQ.
and maintenance, tend to deal with clients
outstrips supply so overtime and
direct.
incentives are often available. Payment
Plumbing
to subcontracted labour tends to be at an
Bricklaying
Plumbers install central
agreed price per linear metre of partition
heating systems, controls
As suggested in the title
installed, so speed and accuracy can be
and pipework; sanitary
of this feature, this is the
important. The work provides a high level
systems; drainage systems;
job most likely to spring
of job satisfaction, with plasterers often
guttering and rainwater
to mind in connection with
progressing to higher roles or even owning
the building trades. And
their own companies.
systems. Heating systems may be powered using electricity, gas, oil or solid
though not the be-all-and-end-all, it’s still
fuel. Sometimes refrigeration and water
has a significant part to play. Bricklayers
purification systems are also fitted (but
use many different types of material
see ‘Air conditioning and refrigeration’,
to create different effects (such as
Carpenters and joiners
below). Maintenance work includes routine
ornamental walls and vaulted archways).
prepare and put in place
servicing and emergency repairs. Repair
They also use a variety of specialist tools
most of the wooden
work involves finding faults, replacing or
to spread mortar, cut bricks or blocks to
parts of buildings – from
repairing damaged parts, carrying out
size, and to check that walls are perfect.
floorboards and roof
tests and making sure everything works
If you’re considering this role, you should
trusses to expertly crafted windows
properly. A range of hand and power tools
enjoy working outdoors and be happy at
and doors. They use very specialised
are used to cut, bend and join metal and plastic pipes.
heights. You should
woodworking tools and work with many
also be physically
different kinds of wood. They often work
fit, careful, accurate
in teams and have to be able to calculate
and able to follow
angles and dimensions to make sure
The CSCS was set up to help the
detailed instructions
everything fits. They need mathematical
construction industry improve quality
from architects.
aptitude and generally have to be just as
and reduce accidents.
Bricklayers often
good with their heads as their hands.
CSCS cards are
travel around
increasingly demanded
the country, and
BATJIC, with overtime and incentives
as proof of occupational
sometimes abroad.
often available. Carpenters and joiners
THE CONSTRUCTION SKILLS CERTIFICATION SCHEME
competence by
Wage rates
Wage rates are set annually by
sometimes move into other allied
contractors, public and
are set annually
occupations, including formworking,
private clients and others.
by the Building
shopfitting, bench joinery, maintenance
They cover hundreds of
and Allied Trades
work and interior systems installation;
building trades-related occupations so
Joint Industrial
some move into management or run their
there is a card suitable for all roles (for
Council (BATJIC).
own businesses.
example, ‘Craft and Operative’ cards
Overtime and
include those for bricklayers, carpenters
incentives are often
and joiners, formworkers and plasterers). To find out more, visit:
Why choose the National Construction College?
It’s CITB’s network of colleges, training and assessing construction skills UK-wide www.citb.co.uk/training-courses/ why-choose-national-construction-college
www.cscs.uk.com
available, and some
April 2016 l questonline.co.uk
Gas installation and maintenance
bricklayers progress
Anyone working on gas
to technical,
appliances or fittings
supervisory and
must be competent and
managerial roles.
registered with the Gas Safe Register (GSR).
Plastering
Competence can continue to be proven Most people know about
under the Accredited Certification
plasterers applying wet
Scheme (ACS) through a distance learning
finishes to walls, ceilings
programme. ACS has a two-day core
and floors; this is known
domestic gas safety assessment and a
as solid plastering.
number of appliance assessments that
Fibrous plastering involves making
take half a day each. A competent student
ornamental plasterwork in a workshop
should take five days to pass the full
– the kind you might see on decorative
38
Carpentry and joinery (woodworking)
domestic suite of qualifications.
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39
Q
BUILDING TRADES Energy & Utility Skills has developed
You can find more information about working in this sector, and about relevant
on to become an expert in a particular
qualifications at levels 1 to 4. The objective
training providers, on the websites of
part of it, another might build a portfolio
is that the resulting qualifications will be
the Chartered Institution of Building
in a number of skills to qualify them
as common as possible across industries to
Services Engineers, the Air Conditioning
for a supervisory role then general
enable workers freedom of employment in
and Refrigeration Industry Board (ACRIB)
management.
the entire sector.
and SummitSkills (the standard-setting
Air conditioning and refrigeration The refrigeration and air conditioning (RAC) industry
It is becoming increasingly necessary
organisation for the building services
to hold registration or certification of
engineering sector) (for details of all of
competence and/or training in particular
these, see ‘Key contacts’).
aspects of building skills to secure
Get qualified!
employment in the industry. Ambitious
Many of the trades discussed above are
people can start by gaining vocational
is growing in importance:
learned on the job, but the construction
qualifications in any of the trades
ensuring that the air in
industry also has training schemes that
described here while working, and develop
particular environments
combine working and education to produce
their skills through technical training,
qualifications that you can build up over
perhaps gaining certificates or diplomas,
is neither too hot nor too cold calls for
Q
specialist skills. This is an environmentally friendly and highly technical industry – part of the RAC engineer’s job is to ensure people and businesses are using energy as efficiently as possible, by working with renewable
time to develop expertise in a particular
eventually becoming fully professionally
area. While one person might start
qualified, perhaps even with a degree. Q
KEY CONTACTS
General
Semta (the Science, Engineering,
don’t damage the ozone layer) and seeing
Find out more about the Building and Allied
Manufacturing and Technologies Alliance)
how consumers can reduce their energy
Trades Joint Industrial Council (BATJIC), via:
0845 643 9001
consumption.
Federation of Master Builders (FMB)
customerservices@semta.org.uk
technology (special types of gas that
Careers in this industry may be roughly
0330 333 7777
www.semta.org.uk
divided into two areas. Refrigeration
reception@fmb.org.uk
@SemtaSkills
engineers install, service and maintain
www.fmb.org.uk
refrigeration systems in establishments
@fmbuilders
Plumbing, bricklaying, plastering, woodworking
like supermarkets, hospitals and foodprocessing plants. Air conditioning
Chartered Institution of Building Services
engineers install, service and maintain
Engineers (CIBSE)
the systems that control and preserve
020 8675 5211
www.citb.co.uk
air quality, temperature and humidity
membership@cibse.org
@CITB_UK
in locations such as schools and offices.
www.cibse.org
Both may also work on construction sites,
@CIBSE
depending on the type of work in which they specialise. To start out in this sector, you will
CITB 0344 994 4400
Gas installation and maintenance Energy & Utility Skills Limited
SummitSkills
0845 077 9922
020 7313 4890
www.euskills.co.uk
need an NVQ or SVQ at level 2 or 3. After
enquiries@summitskills.org.uk
@EUSkills
that, there is additional training you will
www.summitskills.org.uk
need to complete in order to become fully
@SummitSkills
qualified. Although most people start out
Gas Safe Register 0800 408 5500
as an apprentice straight from school or
Electrical installation and maintenance
enquiries@gassaferegister.co.uk
college and train on the job, if you are
City & Guilds
www.gassaferegister.co.uk
25-plus you can still take an NVQ/SVQ
0844 543 0000
without doing an apprenticeship – however,
centresupport@cityandguilds.com
to gain this qualification, you must be in a
www.cityandguilds.com
Air conditioning and refrigeration
position to be assessed on site, carrying
@cityandguilds
Air Conditioning and Refrigeration Industry
out work on real installations. As with an
40
by learning the basics of a trade, and go
a set of occupational standards and
@GasSafeRegister
Board (ACRIB)
apprenticeship, you should be prepared to
Joint Industry Board
achieve the qualification over a number of
03333 218230
l.whittam@welplan.co.uk
years, not weeks or months – there is no
administration@jib.org.uk
www.acrib.org.uk
quick fix to gaining the right qualifications
www.jib.org.uk
and it is likely to take around four years.
@JIBelectrical
April 2016 l questonline.co.uk
020 8254 7842
CIVIL AVIATION SUITABLY QUALIFIED AND EXPERIENCED EX-SERVICE PEOPLE ARE A WELCOME ADDITION TO THE AVIATION ENGINEERING INDUSTRY
e-o
ff?
Q
ak
t r o f Ready
people with a wide variety of skills. Just some of the roles you’ll find in the aviation sector are:
l
pilots and cabin crew
airport operations
l
passenger services staff
l
cargo processors/handlers
l
aviation engineers
found
l
security staff
themselves
l
air traffic controllers (ATCs).
unexpectedly facing redundancy but wishing to continue to work in this area? Whatever the reason, this feature aims to provide you with the
In the following sections, we’ll take a closer look at the main roles likely to be of interest to you.
background knowledge that will help you
Roles and training
get your new career off the ground. Our
Commercial pilot
focus is on those roles of greatest interest
Any pilot who has served, or is serving,
to Service leavers like you, to which – due
with the UK Armed Forces should refer
to the skills and qualifications you have
to the Civil Aviation Authority (CAA)
gained while in uniform – you are likely to
publication known as CAP 804, available
be well suited.
free via the CAA website: www.caa.co.uk/
The routes from the Armed Forces into
cap804 This has information regarding
civil aviation are well established and many
the theoretical knowledge and flying
Service leavers have found successful
requirements for civilian pilot licences and
second careers by following them. Holding
related qualifications.
the required licence(s) is absolutely
‘To be employed to fly as a commercial
essential for civilian employment and these
pilot,’ says Roger Henshaw, Head of
aybe you have long planned a
can be expensive to obtain, so all pilots
Training at Ground Training Services Ltd
career in the aviation sector on
and engineers should ensure that they use
(specialists in aviation-related distance
leaving the Forces, or are you
the Service opportunities available to gain
learning), ‘you must hold a professional
them.
licence that is either a Commercial Pilot
M
among the many Service people working in an aviation-related career who have
42
Such a huge industry requires a vast number of
l
suddenly
Pilot or ATC? Engineer or security operative? Ground crew or dispatcher? Looking to transfer your aviationrelated skills to the civilian workplace? Let your new career take flight!
Just the job?
April 2016 l questonline.co.uk
Licence (CPL) or an Airline Transport
Pilot Licence (ATPL) – the ground training
£70,000 and £95,000). A fixed-wing
The ground studies for a modular course
and examinations are different for the
integrated course usually includes an IR – a
can be completed via full-time classroom
two licences. These licences also apply to
helicopter one will not. For the helicopter
study or distance learning.
both aeroplanes and helicopters, although
pilot, the only way to achieve this is
requirements differ for the two types of
at an Approved Training Organisation
examinations, you would move on to a
aircraft. An ATPL requires a minimum
(ATO) offering IR training, and the course
CPL flight training course (typically taking
of 1,500 hours of flying experience and
effectively has to be conducted on a multi-
about six weeks), ending with a skill test
is normally acquired only after being
engine type, usually involving extensive
flown with a CAA examiner. CPL flight
employed as a pilot for several years. It is
use of simulators. This will require a
training can be started only when you have
essential to hold an ATPL to be the pilot
decision as to which type will be of most
acquired 150 hours of flight experience as
in command (PIC) on a commercial flight
use in the future, and a type rating
a PPL holder. Following the CPL course,
of an aircraft that must be flown by two
course will have to be carried out prior to
those students training to obtain a frozen
pilots. To be the co-pilot (first officer) a
commencing the IR.
ATPL will also complete IR training.
On completion of the written
CPL with an instrument rating (IR) must
The alternative is a modular course,
be held and the written examinations for
which does the same thing but in individual
the ATPL passed. This combination is in
sections, thereby spreading the cost
effect a “frozen ATPL”, meaning that the
(typically £40,000–£45,000 in total).
UK MILITARY PILOT CONVERSION TO A CIVILIAN PILOT LICENCE
qualifications for an ATPL are complete
This type of training is more suited to
Qualified Military Pilots (QMPs) are
except for the relevant flight experience.’
military pilot conversions for which
defined in CAP 804. Depending upon
special terms are currently available.
the military training completed, a QMP
single pilot aircraft on a commercial flight.
To qualify for modular training without
may qualify for credits against the
‘It is worth bearing in mind,’ adds Roger,
military experience, you must obtain a
requirements to complete the civil
‘that, in addition to the larger airlines,
PPL, for which numerous flying clubs and
flying training and ground instruction
there are also many smaller companies
training schools offer courses. Modular
specified for the various civil licences
conducting what is called “aerial work” for
professional licence courses are available
and qualifications. To obtain a civil
which only the CPL is required. To obtain
from about 20–30 ATOs in the UK.
licence or qualification, all pilots must
a CPL only, the ground training is simpler
Once an ATO is identified as
pass the applicable CAA theoretical
than for the ATPL. “Aerial work” can
providing suitable courses,
knowledge examinations and skill tests.
include glider towing, parachutist dropping,
it should be contacted
aerial photography and survey, pleasure
directly for further
flights, private corporate work, and flight
guidance
instructing for the Private Pilot Licence
regarding
(PPL) and CPL. Most of these activities
costs,
require only one pilot holding either a CPL
etc.
A CPL is sufficient to act as PIC of a
or CPL with an IR.’ The first step to gaining a commercial licence (CPL or frozen ATPL) is to obtain a Class 1 medical certificate. This means attending CAA HQ near Gatwick Airport and passing a medical examination (which may take the best part of a day) and paying the relevant fee. After that, two types of training course are available: integrated and modular. Integrated courses combine ground and flight training from ab initio (which means, literally, ‘from the beginning’) to frozen ATPL
CAP 804
Download it at www.caa.co.uk/cap804
in about 56 weeks (these cost between
questonline.co.uk l April 2016
43
Q
COURSE CIVIL AVIATION CHOICES calculations, providing crew with weather
learning programmes, some of which lead
following the satisfactory completion of all
Licence application to the CAA is made
details, and general turnround supervision
to recognised qualifications from bodies
necessary training, examinations and tests.
and progress chasing, followed by dispatch
such as City & Guilds.
of post-departure signals. Dispatchers are Ground operations, flight dispatch and
employed either by the airlines themselves
Cargo processing/handling
airfield operations
or by their handling agents (e.g. Servisair,
This is sometimes done by airlines
Airlines’ or handling agents’ dispatchers
Menzies, Swissport).
themselves, but normally by specialist
are responsible for aircraft turnrounds
Airline ops staff check the progress of
handling agents. The work involves the
and, although their duties may vary by
the flying programme worldwide, which
processing of cargo documentation,
company or location, these are likely
may involve sending and receiving signals,
dealing with customs clearances and
to include making weight and balance
obtaining ATC clearances, checking the
security, and ensuring correct handling
significance of delays and re-routings
of special cargo such as dangerous goods
with regard to crew duty periods, and
and live animals. The work also involves
arranging for ground support in the
the physical handling of both import and
event of diversions, among other things.
export cargo through airport freight sheds
They may also become involved in route
and to and from aircraft.
PART-66 AIRCRAFT MAINTENANCE LICENCE CATEGORIES A combination of licence categories can
planning and the preparation of flight
be held, as follows:
plans. Airfield ops staff employed by
Working for an airline
l
Category A Maintenance Certifying
airport authorities are responsible for the
Individual airlines employ their own flight
Mechanic
operational serviceability of the runway
crew (pilots, cabin crew) and, if you are
Category B1 Maintenance Certifying
and manoeuvring areas, airfield lighting,
interested in such jobs, will be able to
Technician (Mechanical)
aircraft marshalling, bird scaring, snow
advise you about the qualifications you
Category B2 Maintenance Certifying
clearance, and dealing with any incidents
will need. The personnel department of
l
l
Technician (Avionic) l
Category C Base Maintenance Certifying Engineer.
Categories A and B1 are further divided into the following sub-categories: l
A1 Aeroplanes Turbine
l
A2 Aeroplanes Piston
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l
A4 Helicopters Piston.
or accidents.
the airline in which you are interested will
Training in these disciplines is often done in-house
provide the criteria for each job (e.g. pilot, cabin crew, passenger service staff, airline
following employment, however it is also available
operations and dispatch staff) and details of what you will need in order to be a candidate. Individual airline contact details
through open
can be found through the CAA website (see ‘Key contacts’). Details of recruitment opportunities and procedures can be obtained from them direct. Aviation engineering Understandably, suitably qualified and experienced ex-Service people are a welcome addition to the aviation engineering industry, which essentially splits into two areas: aircraft and avionics. Aircraft engineers inspect, repair and maintain airframes and engines. Avionics engineers are concerned with the electrical and electronic equipment on aircraft, including instruments, radio and radar.
ROUTES FROM THE ARMED FORCES INTO CIVIL AVIATION ARE WELL ESTABLISHED
44
April 2016 l questonline.co.uk
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Readers must
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45
Q
CIVIL AVIATION
Entry and training
Engineering recognised by the CAA, or
UK-controlled airspace and at several UK
Taking the example of an aircraft
a similar discipline that is considered
airports, and has its own training college.
maintenance engineer’s licence, training to
relevant to aircraft maintenance
To find out more about becoming an air
obtain one is usually via:
and that has been accepted for this
traffic controller, contact NATS direct (see
purpose by the CAA
‘Key contacts’). Q
l
completion of an approved CAA basic training course (see below), at an ATO (although not compulsory, this allows
l
l
B1 or B2 licence holder with certifying With grateful thanks to the Civil Aviation Authority for
experience.
a reduction in the experience required
Applicants who successfully complete a
to gain a Part-66 aircraft maintenance
Part-147 approved basic training course
licence – see below)
will have received instruction in the
a recognised industry apprenticeship
required subjects, and passed the
scheme, which provides on-the-job
exams associated with that course
training to NVQ level 3 and usually
and the respective licence
takes two to four years (contact
category.
individual employers direct for specific
Under Part-66 there is a
their assistance in the preparation of this article.
Q
KEY CONTACTS
details on entry requirements and
requirement to record satisfactory
availability).
basic training and skills attainment as
Airlines recruit individually, in many cases via their
It is also possible to enter the industry
a prerequisite for basic licence issue.
websites
with the equivalent UK Armed Forces
To assist both basic and type rating
training. However, for a Part-66 licence,
applicants to demonstrate that they
Association of Licensed Aircraft Engineers
one year’s civil experience is required. In
meet the licensing requirements,
(advice on training and course providers)
addition to relevant experience, exams
the CAA has introduced an aircraft
01932 577 007
need to be completed and no exemption
maintenance engineer’s logbook.
alae@alae.org
is given. There is also a special route for
www.alae.org
CAA licence holders seeking registration
We have given just a few examples
as Incorporated Engineers (IEng) and
here, but as you can see, licensing
Engineering Technicians (EngTech). For
and training to work as an aircraft or
020 7379 7311
further information and guidance contact
avionics engineer is quite a complicated
fclweb@caa.co.uk (flight crew licensing)
the Royal Aeronautical Society or the
area, so to find out about current
eldweb@caa.co.uk (engineer licensing)
Engineering Council (see ‘Key contacts’).
licensing requirements in more detail,
www.caa.co.uk
Information on how to obtain a Part-66
please refer to the CAA website and
@UK_CAA
Engineer’s licence may be found on the
CAA publications (see ‘Key contacts’).
Civil Aviation Authority (CAA)
Engineering Council
CAA website. Aviation security
020 3206 0500
licence confirms that the holder has met
To find out about working in this sector,
www.engc.org.uk
knowledge and experience requirements
please look at the dedicated feature
@EngCouncil
for any aircraft basic category and aircraft
on our website: www.questonline.co.uk
type rating specified. The licence is divided
Further information can be obtained
broadly between mechanical and avionics
direct from potential employers. If you
www.easa.eu
trade disciplines, with the mechanical
have the necessary instructional skills
@EASA
licence category being further subdivided.
and previous aviation experience, and
There are also levels within the licence that
wish to become an instructor in this
Heathrow Airports Holdings (formerly British
allow the holder to perform certain roles
sector, visit the DfT website at
Airports Authority, BAA) recruits by airport
within line and/or base maintenance. These
www.gov.uk/government/organisations/
with no central department
reflect different levels of task complexity,
department-for-transport to find out
www.heathrow.com
and are supported by different standards
more.
@HeathrowAirport
A Part-66 aircraft maintenance
European Aviation Safety Agency (EASA)
of experience and knowledge. The wider privileges of the Category
NATS Holdings (National Air Traffic Services)
Air traffic controllers provide
01489 616001
in defect diagnosis/rectification and
instructions, advice and information
www.nats.aero
system inspection require a more detailed
to pilots by radio, to keep air traffic
@NATSPressOffice
knowledge than for Category A. This
flying safely, efficiently and quickly.
requires a longer period of experience and
Aircraft movement is controlled by
examination at a higher level.
NATS Holdings (formerly National
020 7670 4300
Air Traffic Services, widely known as
raes@aerosociety.com
NATS for short). It provides air traffic
www.aerosociety.com
control (ATC) to aircraft flying through
@AeroSociety
The requirements for Category C can be achieved through being a: l
46
Air traffic control
B licence, and the role of the technician
graduate with a degree in Aeronautical
April 2016 l questonline.co.uk
Royal Aeronautical Society (RAES)
Readers must consult their Single Service Advisors BEFORE committing to courses nsult their Single Service Advisors BEFORE committing to courses When Readers must consult their Single Service Advisors BEFOREQuest committing to co responding to advertisements please mention When responding to advertisements please mention Quest When responding to advertisements please mention Quest
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47
Q
Factfile Sponsored by
FACTFILE
Tel: 0800 1958 066 www.gastectraining.co.uk
This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.
[Personal development and education opportunities] What is Personal Development (PD)?
PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons
>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career
PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide
Other sources of information include:
Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)
A PD Route Map
>> >> >> >> >> >> >> >>
Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)
unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk
Q
In-Service
Local colleges or training providers
Distance/ open learning
eLearning – the Defence Learning Environment (DLE)
PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel
A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure
College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available
There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk
Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!
Distance Learning
Q
Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).
To find out more, check out the article about distance learning on the Quest website: questonline.co.uk
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April 2016 l questonline.co.uk
College Courses
Q
You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.
Personal Development Record (PDR)
Q
Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.
Key: Q Service personnel
Tel: +44 (0) 203 503 0340 • Email: recruitment@ambreyrisk.com Readers
consult their Single Advisors Service Advisors BEFORE committingtotocourses courses Readers must consultmust their Single Service BEFORE committing www.ambreyrecruitment.com Quest When responding to advertisements please mention Quest When responding to advertisements please mention
28 www.questonline.co.uk / March 2016
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49
Q
FACTFILE
Tel: 0800 1958 066 www.gastectraining.co.uk
Sponsored by
Sources of advice and finance Standard Learning Credits
Q
The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.
Enhanced Learning Credits
Q
The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com
Individual Resettlement Training Cost (IRTC)
Q
The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4.)
Further/Higher Education (FE/HE) Access
Q
The Ministry of Defence and the Department for Business, Innovation and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.
Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.
Resettlement Grant (RG)
Q
The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.
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April 2016 l questonline.co.uk
Armed Forces Compensation Scheme
Q
The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info
Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com
University Short Courses
Q
The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.
learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.
Professional and Career Development Loans Finding a job
Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).
Benefits
If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages ( www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.
Armed Forces Champions
Q
Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)
Key: Q Service personnel
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APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME
ELC
Accredited Centre 896
Partner
PROVIDER NUMBER
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www.questonline.co.uk / January 2016
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Q
Tel: 0800 1958 066 www.gastectraining.co.uk
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FACTFILE
Resettlement: Preparation for leaving the Forces
Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. RFEA – The Forces Employment Charity – is an integral part of the CTP and leads on the provision of job opportunities and employment support. This provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The
CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk
A Service Leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge
Employment Support Programme
>> Prepares PRP with Consultant >> Receives regional employment advice
No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)
Served more than 6 years – or medical discharge?
Yes
Attends Career Transition Workshop (CTW) or equivalent
Prepare Personal Resettlement Plan (PRP) with Career Consultant
Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings
Receives advice on or notification of matched job opportunities
Makes job applications
Secures employment
Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge
ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE
Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding
• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress
CTP support for up to 2 years after discharge; OA job finding support until retirement
Resettlement Services
Resettlement Centres
1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).
Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.
2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk
52
April 2016 l questonline.co.uk
Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872930 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 555834 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689
For the most up-to-date information, please visit www.ctp.org.uk
Readers must consult their Single Service Advisors BEFORE committing to courses
Readers must consult consult their their Single Service Advisors BEFORE committing to courses courses must Service Advisors BEFORE committing to Claimants must consult with their education Readers staff to check eligibility for Single ELC funding before making any commitment study When responding to advertisements please mentiontoQuest When responding responding to to advertisements advertisements please please mention mention Quest Quest When
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FACTFILE
Graduated Resettlement Time (GRT)
GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.
Transition services and entitlements
Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training. Years’ Service 1. <1 2. 1+ 3. 4+ 4. 6+ 5. 8+ 6. 12+ 7. 16+
Normal Discharge
Medical Discharge(2)
CTP GRT(1) No 0 No 0 ESP 0 FRP 20 FRP 25 FRP 30 FRP 35
CTP GRT(1) FRP 10 FRP 30 FRP 30 FRP 30 FRP 30 FRP 30 FRP 35
IRTC No No No Yes Yes Yes Yes
Outflow
<4 Years’ service or administratively discharged
IRTC Yes Yes Yes Yes Yes Yes Yes
Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme
Duty Allowances for Resettlement Activities Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur subsistence costs may be arranged through any training provider in the event that there is no available CTP in-house training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.
For the most up-to-date information, please visit www.ctp.org.uk
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April 2016 l questonline.co.uk
• Vulnerability Assessment • Resettlement Brief • Resettlement Interview • Gateway to 3rd Sector:
– Housing – Finance – Social Benefits – Employment – Pensions – Health
Employment Support Programme >4<6 Years’ Service
• Job-Finding Service • ‘RightJob’ Access • Consultant Interview • Housing Brief • Financial Aspects of Resettlement Brief • Access (on a standby basis) to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events
Full Resettlement Programme >6 Years’ Service
• IRTC Grant (£534) • Resettlement Leave (up to 35 days) • Career Transition Workshop (3 days) • Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking • Career Consultancy • Travel Warrants (up to 7) • ‘RightJob’ Access • Financial Aspects of Resettlement Brief • Housing Brief • Access to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events
Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10,302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10,302
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Resettlement Training
Service Leaver Support Teams (SLSTs)
Training provided by the CTP
Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service Leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.
Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk
Training provided by Preferred Suppliers ThePreferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres. Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.
Overseas Resettlement Training Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. >> The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas. >> The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration. >> SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers. Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.
CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: >> Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have >> Live Online Chat Events – enable Service Leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs >> Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. >> Search for upcoming CTP events on our website at www.ctp.org.uk
RFEA – The Forces Employment Charity Job-finding assistance and access to RightJob is available through the RFEA Employment Compass Programme (ECP), a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MoD Resettlement support and are returning to the employment market after two years post discharge from service. The RFEA’s aim is to assist Veterans to secure quality, sustainable employment for the rest of their working lives. RFEA has an unparalleled understanding of the skills and ambitions that ex-Forces/Veterans bring to the employment market. We also have a proven track record of helping all ranks, trades, backgrounds and services to find, and remain in, work. Indeed, in 2014 RFEA provided employment support to just over 4,000 Veterans UK-wide. Tel: 0845 873 7166 Email: AdminRFEA@ctp.org.uk Website: www.rfea.org.uk
CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service Leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.
Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING…
Call our central line 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk
FOR RIGHTJOB ASSISTANCE…
CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.
CTP Future Horizons CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service Leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity. To discuss any aspect of CTP Future Horizons, please call Darren Bickerstaffe, Programme Manager, on 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: >> ITC Catterick, Hook Company: 01748 831274 >> ATC Pirbright, Sword Company: 01483 475526 >> Resettlement Centre Plymouth: 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.
For the most up-to-date information, please visit www.ctp.org.uk questonline.co.uk l April 2016
55
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FACTFILE
Tel: 0800 1958 066 www.gastectraining.co.uk
Sponsored by
Making the transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn
skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.
The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.
Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.
Define the product
Understand the world of work
>> >> >> >> >> >> >> >> >>
>> >> >> >> >> >>
Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks Identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)
Prepare self-marketing literature Your CV should include: >> a personal profile – your USP >> major achievements – the benefits you brought to current and previous jobs >> a focus on your transferable skills Your CV should avoid mentioning: >> details of salary >> references >> any negative aspects of your career to date >> clichés, jargon, abbreviations and untruths
What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?
Identify your interests and skills >> >> >> >> >>
What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?
Proactive networking >> >> >> >>
How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?
Research the market
Networking advice
>> >> >> >> >> >>
>> >> >> >> >> >>
Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences
Implement a marketing campaign Use a variety of approaches, including: >> responding to advertisements >> direct approaches by phone and letter >> networking >> employment agencies >> develop a system and keep records of all activities >> follow up approaches systematically >> learn from your mistakes
Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation
The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.
Sell yourself on a face-to-face basis >> >> >> >> >> >> >> >> >> >> >>
56
Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes
April 2016 l questonline.co.uk
For the most up-to-date information, please visit www.ctp.org.uk
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
eck eligibility for ELC funding before making any commitment to study
Courses 4 Forces Spring final 2016_C4F 29/03/2016 15:55 Page 39
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This guide includes the courses currently scheduled to run from May to July 2016
Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all courses scheduled for 2016 is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.
To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details
RC Aldergrove
RRC Catterick
START DATE END DATE
START DATE END DATE
CTW Mixed Class
CTW Junior Ranks
rcaldergrove@ctp.org.uk
16 May 2016 13 June 2016 13 July 2016
16 May 2016 15 June 2016 15 July 2016
Employment Support Programme Wksp 05 May 2016 26 May 2016 21 June 2016 20 July 2016
FAR All Ranks 28 June 2016
Housing
04 May 2016
05 May 2016 26 May 2016 21 June 2016 20 July 2016 28 June 2016 04 May 2016
RRC Aldershot rrcaldershot@ctp.org.uk
START DATE END DATE CTW Junior Ranks 16 May 2016 21 June 2016 20 July 2016
18 May 2016 23 June 2016 22 July 2016
CTW Mixed Class
23 May 2016 25 May 2016 (Course location Brize Norton) 27 June 2016 29 June 2016 (Course location Brize Norton) 04 July 2016 06 July 2016
CTW Officer 03 May 2016
05 May 2016
CTW Officer SNCO 12 July 2016
CTW SNCO
10 May 2016 07 June 2016
14 July 2016 12 May 2016 09 June 2016
Employment Support Programme Wksp 19 May 2016 16 June 2016 04 July 2016 25 July 2016
19 May 2016 16 June 2016 04 July 2016 25 July 2016
01 June 2016 01 June 2016 (Course location The Bell, St Omer Barracks)
Housing
06 July 2016 06 July 2016 (Course location Brize Norton)
Interview Techniques 19 May 2016 28 June 2016
New Horizons in Retirement 14 July July 2016
14 July 2016
Self Employment Awareness 24 May 2016 20 June 2016
03 May 2016 24 May 2016 13 June 2016 27 June 2016 04 July 2016 11 July 2016
24 May 2016 20 June 2016
05 May 2016 26 May 2016 15 June 2016 29 June 2016 06 July 2016 13 July 2016
CTW Mixed Class
10 May 2016 12 May 2016 (Course location Preston)
CTW Officer 06 June 2016
08 June 2016
CTW Officer/SNCO 16 May 2016 20 June 2016 18 July 2016
18 May 2016 22 June 2016 20 July 2016
Employment Support Programme Wksp 23 May 2016 18 July 2016
FAR All Ranks 07 June 2016 26 July 2016
23 May 2016 18 July 2016 07 June 2016 26 July 2016
Self Employment Awareness 13 June 2016
13 June 2016
RRC Colchester rrcnortholt@ctp.org.uk
START DATE END DATE CTW Mixed Class 09 May 2016 23 May 2016 06 June 2016 20 June 2016 04 July 2016 18 July 2016
11 May 2016 25 May 2016 08 June 2016 22 June 2016 06 July 2016 20 July 2016
Employment Support Programme Wksp 19 May 2016 23 June 2016 21 July 2016
FAR All Ranks 20 July 2016
FAR All Ranks
19 May 2016 28 June 2016
rrccatterick@ctp.org.uk
Housing
18 May 2016
20 May 2016 24 June 2016 22 July 2016 20 July 2016 18 May 2016
Interview Techniques
23 June 2016 29 June 2016 30 June 2016 07 July 2016 13 July 2016 14 July 2016 20 July 2016 21 July 2016 27 July 2016
CTW Officer
09 May 2016 11 May 2016 06 June 2016 08 June 2016 04 July 2016 06 July 2016
Employment Support Programme Wksp
09 May 2016 09 May 2016 13 June 2016 13 June 2016 11 July 2016 11 July 2016
FAR Officers
08 June 2016 08 June 2016 (Course location External Venue)
FAR Other Ranks
09 June 2016 09 June 2016 (Course location External Venue)
Housing
13 July 2016 13 July 2016 (Course location External Venue)
Interview techniques 27 June 2016
27 June 2016
Self Employment Awareness 25 May 2016 30 June 2016 27 July 2016
25 May 2016 30 June 2016 27 July 2016
RC Germany
rcgermany@ctp.org.uk START DATE END DATE CTW Junior Ranks
17 May 2016 19 May 2016 (Course location Sennelager) 14 June 2016 16 June 2016 (Course location Sennelager) 05 July 2016 07 July 2016 (Course location Sennelager) 19 July 2016 21 July 2016 (Course location Sennelager)
CTW Officer/SNCO
10 May 2016 12 May 2016 (Course location Sennelager) 07 June 2016 09 June 2016 (Course location Sennelager) 28 June 2016 30 June 2016 (Course location Sennelager)
Employment Support Programme Wksp
Self Employment Awareness
23 May 2016 23 May 2016 (Course location Sennelager) 20 June 2016 20 June 2016 (Course location Sennelager) 18 July 2016 18 July 2016 (Course location Sennelager)
RRC Cottesmore
German CV writing
07 July 2016 08 July 2016 14 June 2016
07 July 2016 08 July 2016 14 June 2016
rrccottesmore@ctp.org.uk
06 June 2016 06 June 2016 (Course location Sennelager)
START DATE END DATE
Central London
CTW Mixed Class 04 May 2016 10 May 2016 16 May 2016 23 May 2016 31 May 2016 07 June 2016 13 June 2016 14 June 2016 20 June 2016
58
21 June 2016 27 June 2016 28 June 2016 05 July 2016 11 July 2016 12 July 2016 18 July 2016 19 July 2016 25 July 2016
April 2016 l questonline.co.uk
06 May 2016 12 May 2016 18 May 2016 25 May 2016 02 June 2016 09 June 2016 15 June 2016 16 June 2016 22 June 2016
Interview Techniques (Snr Officer) 06 May 2016 03 June 2016 08 July 2016
06 May 2016 03 June 2016 08 July 2016
RC Northolt
rcnortholt@ctp.org.uk START DATE END DATE CTW Mixed Class 16 May 2016 24 May 2016 07 June 2016 21 June 2016 11 July 2016 25 July 2016
CTW Officer 03 May 2016 14 June 2016 18 July 2016
18 May 2016 26 May 2016 09 June 2016 23 June 2016 13 July 2016 27 July 2016 05 May 2016 16 June 2016 20 July 2016
Employment Support Programme Wksp
11 May 2016 11 May 2016
FAR All Ranks 13 July 2016
Housing
11 May 2016
13 July 2016 11 May 2016
Interview Techniques
27 June 2016 27 June 2016
Networking
12 May 2016 12 May 2016
New Horizons in Retirement 04 April 2016 04 April 2016
Self Employment Awareness 10 May 2016 10 May 2016 28 July 2016 28 July 2016
RC Plymouth
rcplymouth@ctp.org.uk
START DATE END DATE CTW Junior Ranks 16 May 2016 13 June 2016 18 July 2016
18 May 2016 15 June 2016 20 July 2016
CTW Mixed Class
03 May 2016 05 May 2016 23 May 2016 25 May 2016 24 May 2016 26 May 2016 (Course location Culdrose) 31 May 2016 02 June 2016 20 June 2016 22 June 2016 27 June 2016 29 June 2016 28 June 2016 30 June 2016 (Course location Culdrose) 11 July 2016 13 July 2016 25 July 2016 27 July 2016
CTW Officer/SNCO
resettlementinfo@ctp.org.uk
09 May 2016 06 June 2016 04 July 2016
START DATE END DATE
Employment Support Programme Wksp
CTW Senior Officer 17 May 2016 07 June 2016 28 June 2016 26 July 2016
19 May 2016 09 June 2016 30 June 2016 28 July 2016
23 June 2016 14 July 2016
11 May 2016 08 June 2016 06 July 2016
23 June 2016 14 July 2016
FAR All Ranks 07 July 2016
Housing
05 April 2016
07 July 2016 05 April 2016
Interview Techniques 12 May 2016
12 May 2016
Self Employment Awareness 19 May 2016 20 July 2016
19 May 2016 20 July 2016
RC Portsmouth rcportsmouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 09 May 2016 06 June 2016 04 July 2016
11 May 2016 08 June 2016 06 July 2016
CTW Mixed Class 20 June 2016 11 July 2016
CTW Officer 16 May 2016 13 June 2016 18 July 2016
CTW SNCO
23 May 2016 27 June 2016 25 July 2016
22 June 2016 13 July 2016 18 May 2016 15 June 2016 20 July 2016 25 May 2016 29 June 2016 27 July 2016
Employment Support Programme Wksp 26 May 2016 23 June 2016 21 July 2016
26 May 2016 23 June 2016 21 July 2016
FAR All Ranks 12 May 2016 06 July 2016
Housing
30 June 2016
Employment Support Programme Wksp
12 May 2016 06 July 2016 30 June 2016
Interview Techniques
16 May 2016 14 June 2016 19 July 2016
Self Employment Awareness 09 June 2016
03 May 2016 03 May 2016 07 July 2016 07 July 2016
Self Employment Awareness
Employment Support Programme Wksp
17 May 2016 15 June 2016 20 July 2016 09 June 2016
RRC Tidworth
05 May 2016 19 May 2016 26 May 2016 02 June 2016 16 June 2016 23 June 2016 07 July 2016 21 July 2016
05 May 2016 19 May 2016 26 May 2016 02 June 2016 16 June 2016 23 June 2016 07 July 2016 21 July 2016
FAR Officers
02 June 2016 02 June 2016
rrctidworth@ctp.org.uk
RRC Rosyth
START DATE END DATE
04 May 2016 04 May 2016 (Course location External Venue) 05 July 2016 05 July 2016 (Course location External Venue)
CTW Junior Ranks
FAR Other Ranks
rrcrosyth@ctp.org.uk START DATE END DATE CTW Junior Ranks
09 May 2016 11 May 2016 16 May 2016 18 May 2016 23 May 2016 25 May 2016 (Course location Lossiemouth) 24 May 2016 26 May 2016 (Course location External Venue) 13 June 2016 15 June 2016 20 June 2016 22 June 2016 27 June 2016 29 June 2016 04 July 2016 06 July 2016 05 July 2016 07 July 2016 (Course location External Venue) 11 July 2016 13 July 2016 11 July 2016 13 July 2016 (Course location Lossiemouth) 18 July 2016 20 July 2016
CTW Officer/SNCO 03 May 2016 06 June 2016 25 July 2016
05 May 2016 08 June 2016 27 July 2016
04 May 2016 09 May 2016 16 May 2016 23 May 2016 06 June 2016 13 June 2016 27 June 2016 04 July 2016 11 July 2016 18 July 2016 25 July 2016
06 May 2016 11 May 2016 18 May 2016 25 May 2016 08 June 2016 15 June 2016 29 June 2016 06 July 2016 13 July 2016 20 July 2016 27 July 2016
10 May 2016 17 May 2016 24 May 2016 01 June 2016 21 June 2016 05 July 2016 19 July 2016
12 May 2016 19 May 2016 26 May 2016 03 June 2016 23 June 2016 07 July 2016 21 July 2016
CTW Officer
CTW SNCO
03 May 2016 18 May 2016 31 May 2016 14 June 2016 20 June 2016 28 June 2016 12 July 2016 26 July 2016
05 May 2016 20 May 2016 02 June 2016 16 June 2016 22 June 2016 30 June 2016 14 July 2016 28 July 2016
21 June 2016 21 June 2016 (Course location 1 RHA Lecture Theatre)
Insight to Management Consultancy 19 May 2016 16 June 2016 14-July-2016
19 May 2016 16 June 2016 14-July-2016
23 May 2016 27 June 2016 18-July-2016
23 May 2016 27 June 2016 18-July-2016
Interview Techniques
Networking
24 May 2016 28 June 2016 05-July-2016
24 May 2016 28 June 2016 05-July-2016
Self Employment Awareness 04-May-2016 18 May 2016 21 June 2016 21-July-2016
04-May-2016 18 May 2016 21 June 2016 21-July-2016
Visit www.ctp.org.uk for further details
THE NEXT STEP (VETERANS TRANSITION)
EMPLOYMEN T? ARE YOU LOOKING FOR LOVE? The Next Step gets veterans and service leavers into meaningful, high calibre employment. A bit like online dating. Here’s how: THE NEXT STEP
1 2 3
DOWNLOAD THE APP
Download our FREE The Next Step (Veterans Transition) app on IOS and ANDROID.
SET YOUR PREFERENCES
Photograph your qualifications and certificates and simply UPLOAD.
FIND MATCHES
Start receiving job matches which you can either accept (your information goes to the employer) or reject.
And also...
EMPLOYMENT
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Boy Girl Age
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!! HED C T MA LOVE
• Our app is FREE to download • There are loads of training courses available on the app • We are targeting companies who have signed a pledge to recruit veterans • We aren’t a dating service (sorry) e: info@vetsnextstep.com t: 01432 379928 www.vetsnextstep.com Our app :The Next Step (Veterans Transition) questonline.co.uk l April 2016
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PROJECT PR P R CT FFIREFLY IREFLY
nd Ex-Regular Ex-Regular Transfer ansf from m Regular Regular a and y into the eM aritime R eserves Entry Maritime Reserves THE MARITIME RESERVES – are a force of highly trained civilian volunteers who are readily available to support any of the Royal Navy’s wide ranging operational commitments. The rewards for completing the minimum commitment which is either 24 days RNR or 26 days RMR include: s Excellent rates of pay s A generous tax free bounty s Pension s The added benefit of a 2 year harmony period s Remain part of Naval Family with its special camaraderie
call: 023 92628677 e-mail: Navypers-resfftpa@mod.uk
access: 2015DIN 01 – 213
THE T HE JOURNEY JOURNEY D DOES OES NOT NOT HAVE HAVE T TO OE END! ND!
n navygraphics avygraphics 1 16/1173 6/1173
FOR MORE INFORMATION
When responding to advertisements please mention Quest When responding to advertisements please mention Quest
Field Service Technician (Ex-Forces) -', -30 $ 12 20 !) 1!&#+# 2- 1.#!'i! **7 0#!03'2 6Q -0!#1 .#01-,,#* $-0 ! 0##01 ', i#*" 0- "! 12G1 2#**'2# #,%',##0',%@ Hereâ&#x20AC;&#x2122;s a great opportunity to play a key role in the efďŹ cient running of our Field Service Centre, helping ensure all transmission systems exceed performance targets. Within the ďŹ rst 3 months of joining you will go on a fully funded 5 week training course we have devised to transition your Forces knowledge and experience into our Operation. '2& 2 *# 12 , ', *#!20'! *G *#!20-,'!G -++3,'! 2'-,G 0- "! 12 ,%',##0',% -0 #/3'4 *#,2A 2-%#2&#0 5'2& # *2& 9 Safety training, you have a proven track record in Broadcast or Public $#27 i#*" + ',2#, ,!# -0 1'+'* 0A 2-%#2&#0 5'2& ),-5*#"%# -$ 0 ,1+'11'-, 1712#+1@ *# 0*7 *# 2- 5-0) 1#*$Q13$i!'#,2*7 2- 0#1-*4# engineering issues, youâ&#x20AC;&#x2122;re a strong communicator at an individual ," 2# + *#4#* ," & 4# %--" Q*'2#0 !7 $-0 -2& -$i!# ," technical usage. You also have: F 2&# '*'27 2- 5-0) #$$#!2'4#*7 *-,# -0 1 -,# -$ 2# + ', remote locations. F $3** "0'4',% *'!#,!# F -! 2'-,1 ', !-2* ,"A @ 0#* ,"A *#1A -02&A '"* ,"1 ," South.
As Field Service Technician reporting to our Team Leader - Field Services, youâ&#x20AC;&#x2122;ll apply best engineering practice in your application of digital and analogue RF techniques for video and audio transmission; base band Video and MPEG compression and multiplex systems; DAB multiplex, and telemetry system skills. Thatâ&#x20AC;&#x2122;ll involve: F $ 3*2Qi,"',% 2- !-+.-,#,2 *#4#* F .* ,,#" ," !-00#!2'4# + ',2#, ,!#A ',!*3"',% "' %,-1'1 F ',12 ** 2'-,A !-++'11'-,',% ," 3.%0 "#1 F 2#!&,'! * 0#.-02',% 2- +##2 !-+. ,7A !312-+#0 ," 3 *'27 system requirements. F &'1 5'** ',4-*4# . 02'!'. 2',% ', -30 moGr ! **Q-32 0-2 @
2 0/'4 A -30 4'1'-, '1 2- # !#,20 * 2- #4#07 4'2 * !-,,#!2'-, ', 5-0*" 5&'!& "#.#,"1 -, !-,2',3-31 120# + -$ ',$-0+ 2'-,@ *5 71@ 2 2&# $-0#$0-,2 -$ !-++3,'! 2'-,1 ',$0 1203!230# ," +#"' 1#04'!#1A 5# + )# !-,,#!2'-,1 & ..#, ', 2&# "'%'2 * 5-0*"@ #`0# 2&# .-5#0 2& 2 + )#1 7-30 A 0 "'-A +- '*# ," -2&#0 "#4'!#1 0#!#'4# ," 20 ,1+'2 " 2 @ 30 4 *3#1 0# -32 #',% ',%#,'-31A 120 '%&2$-05 0" ," !-** -0 2'4# ', !*# 0 ," 1'+.*# 5 7@
$ 2&'1 "#1!0' #1 7-3 ," 7-30 ! 0##0 1.'0 2'-,1A 2&#, apply now at arqivacareers.com Job Reference: 00001
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Career Opportunities in England The opportunity: Cash in Transit (CIT) Operatives and Admin Dispatchers
Look into having â&#x20AC;˘ No stock required â&#x20AC;˘ Early revenue generation your own B2B Strong, established ATM brand estate. We are a complete NoteMachine operates one of Europeâ&#x20AC;&#x2122;s largestâ&#x20AC;˘ independent consultancy, working â&#x20AC;˘ Automatic repeat business end to end ATM service provider. â&#x20AC;˘ Business hours, weekdays only with arequire 102 Dueclosely to continued expansion we now additional CIT operativesâ&#x20AC;˘ and Dispatchers our LowAdmin start-up and runningatcosts Thurrock, Hemel and Manchester branches. These are full time permanent positons, working a shift â&#x20AC;˘ Needed by most types of business pattern of 13 hours on a shift pattern of 4 on 4 off. year-old business! â&#x20AC;˘ In-depth training and ongoing support â&#x20AC;˘ Nationwide, exclusive, substantial territories Cash in Transit Driver duties would include: - Ensuring of cash of The Credit We are safe the custody online division â&#x20AC;˘ Set your annual earnings target between ÂŁ36K and ÂŁ100K + - Maintain highest standardsplc of security to minimise the risk of theft Protection Association with a proven record AND MUCH MOREâ&#x20AC;Ś. awa - Security awareness and reporting all incidents of providing highly-effective and much-needed - Full UK driving licence Are you: -
credit management solutions to businesses who sell their goodsduties or services on credit account. Admin/Dispatcher would include:
â&#x20AC;˘ Ethical and of the utmost integrity? â&#x20AC;˘ Able to make a modest investment? - Receive, verify and sort and account for vault cash deliveries Our online credit intelligence prevents clients â&#x20AC;˘ Dynamic, proactive and hardworking? - Load/unload cassettes with cash weighing at least 6 kilograms losing alsowithin improve their ow - Work in amoney! conďŹ nedWe space a vault withcash-ďŹ&#x201A; little or no exposure to â&#x20AC;˘ outside Happylight to deal with people at Senior Executive level? by prompting slow-paying customers to the highest security levels - Ability to work unsupervised in aaccount sterile environment â&#x20AC;˘ Persistent, well-organised and determined to succeed? to settle their bills. Over 80% of all accounts â&#x20AC;˘ From a sales, management or ex-Services background? empl *Allreferred employees year employment/unemployment/eductaional history check to require CPA area 10 resolved within days, If so please contact us NOW! whilst preserving goodwill.
Full training will be given to the canditates that can demonstrate a responsible, trustworthy background and methodical working approach. For a more detailed job spec, please email: employment@notemachine.com
To ďŹ nd out more about this exceptional opportunityâ&#x20AC;Ś
All applications must be submitted to: employment@notemachine.com As an Equal Opportunities Employers we warmlyCall welcome from all sectors of the community. Peterapplications Uwins on 020 8846 0000 or email
your interest to franchise@cpa.co.uk alternatively visit www.cpa.co.uk/franchise
questonline.co.uk l April 2016 March 2016 / www.questonline.co.uk
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When responding to advertisements please mention Quest Readers When responding to advertisements please mention Questmust consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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Career Opportunities in England Now you can www.efhl.co.uk get APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME
more I.T Training with your Allowance
Career Opportunities in England www.efhl.co.uk
E LC
PROVIDER NUMBER
3306
If you are committed to excellence in care for older people and seek an organisation where you will be welcomed, supported and developed care home group, which Cisco engineer trainingthen withour a focus on developing is owned by a substantial UK charity in England provides the diagnostic and troubleshooting skills of engineers. highest standards of care.
Great We offer:Hands-on with Real Kit, Classroom Based Cisco Training â&#x20AC;˘ CompetitiveInstructor salaries and Led benefits â&#x20AC;˘ Accommodation, inÂ&#x2030; some areas KH` 5 KH` **5( ]H[ KH` **5( KH` **5( :LJ\YP[` Â&#x2030; development ]H[ â&#x20AC;˘ Excellent training and professional KH` **57 96<;, :>0;*/ ;:/66; ÂŁ995+vat â&#x20AC;˘ Very supportive management structure KH` **5( KH` **5( :LJ\YP[` KH` **5( =VPJL Â&#x2030; ]H[ â&#x20AC;˘ Well-resourced services KH` **5( :LJ\YP[` (:( -PYL^HSS Â&#x2030; ]H[ Elizabeth Finn Homes runs nine quality award-winning caregives homesyou in England. ManyTraining, have Commsupport No-Frills nothing been awardednothing the Gold Standard Hallmark for Palliative Care. wasteful, ďŹ&#x201A;ashy, Framework just high-quality career From timetraining to time weathave openings for new people to join us and we highly competitive prices. would be pleased to keep you informed of opportunities as RGN, Team Cisco traininckage offers on our website Leader, Clinical Care Manager or General Manager in any of our homes. Just drop us an email with brief details about yourself and the posts you would be interested in and weâ&#x20AC;&#x2122;ll be in touch!
^^^ JVTTZ\WWVY[UL[^VYRZ JV \R or e-mail: anthony@commsupport.co.uk
100% I.T Hands-on IT training Email: recruit@efhl.co.uk or call: 0208 834 9200
If you are committed to excellence in care for older people and seek an organisation where you will be welcomed, supported and developed then our care home group, which is owned by a substantial UK charity in England provides the highest standards of care. We offer: â&#x20AC;˘ Competitive salaries and benefits â&#x20AC;˘ Accommodation, in some areas â&#x20AC;˘ Excellent training and professional development â&#x20AC;˘ Very supportive management structure â&#x20AC;˘ Well-resourced services Elizabeth Finn Homes runs nine quality award-winning care homes in England. Many have been awarded the Gold Standard Framework Hallmark for Palliative Care. From time to time we have openings for new people to join us and we would be pleased to keep you informed of opportunities as RGN, Team Leader, Clinical Care Manager or General Manager in any of our homes. Just drop us an email with brief details about yourself and the posts you would be interested in and weâ&#x20AC;&#x2122;ll be in touch!
Email: recruit@efhl.co.uk or call: 0208 834 9200
Think civilian life wonâ&#x20AC;&#x2122;t push you enough? t push you enough?
QinetiQ.com/careers QinetiQ.com//careers 50
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53 www.questonline.co.uk / March 2016 April 2016 l questonline.co.uk
August 2015 / www.questonline.co.uk
JOIN OUR TEAM! CANARY WHARF SECURITY Are you leaving the Forces? Canary Wharf Security are recruiting for security officers to work at our East London estate. We offer you a permanent employment contract, including the following benefits: ■ ■ ■ ■ ■ ■ ■ ■
Starting salary £27,000 - £29,000 per year Overtime opportunities Excellent pension scheme Free private healthcare for you & your immediate family Free Life insurance Subsidised health club / gym membership Interest free travel season ticket loan after probation Four weeks paid holiday per year
Canary Wharf Security is a large organisation with opportunities for promotion. We provide all specialist training you will need to do the job, as well as many personal development opportunities. To apply email: philip.bird@canarywharf.com quoting M1