Quest August 2016 by Bulldog Publishing

RESETTLEMENT FOR ALL RANKS

August 2016

WHERE ART HAS

THE ANSWERS Bravo 22: putting creativity at the heart of recovery support

Confidence

tricks Have faith and prosper!

Join the (other)

professionals Are you ready to accept your next mission in H&S?

Bravo 22’s David Pegram with his sculpture, ‘The Willow of Worry’

The only monthly resettlement magazine distributed to all MoD units by BFPO under contract

CAREERS IN THIS ISSUE: Civil aviation Driving instruction questonline.co.uk

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EDITOR AS THIS ISSUE OF QUEST IS PUBLISHED, athletes from all

over the world will already have launched themselves on one of the biggest challenges – if not the biggest challenge – of their lives: the 2016 Olympics in Rio. And not one of those high achievers will have made it to the top of their game without putting in many hours – indeed, years – of training, effort and forward planning. It’s the only way to get to where you want to be! We might not all be world-beating Olympians, but life hinges on such key defining moments for all of us – and though not all may be as special, or as much in the public eye, all are influential in their own way and can have an important bearing on the rest of our lives. When it comes to such pivotal moments the decisions we take are of the utmost importance. Your next move careerwise might not see you take top spot on the medal-winners’ podium under the watchful gaze of an admiring global audience of millions, but with the right approach it could set you on your own road to personal fulfilment. To aid you in training for your transition – to continue the Olympic theme – this month’s QUEST runs its customary mix of careers up the flagpole for your consideration. Perhaps

you’re considering getting behind the wheel as a driving instructor? Or maybe a career in health and safety – often a popular move for Service leavers. Finally, regular contributor Ralph Straw shares with us his own very personal resettlement experience, in the hope of inspiring those, like you, who now find themselves following in his footsteps. In the true spirit of the Olympic Games, we hope that we can convince you that there is most certainly a golden opportunity to prosper for those who have ‘trained’ and prepared carefully for their next career move. We wish you all the luck in the world! Lynn Brown Editor

In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit questonline.co.uk and click on ‘Careers A–Z’ for the full list.

Quest and the Quest logo are registered trade marks of Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Alec Burns Tony Heathfield Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798 Cover photograph © Alun Callender

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August 2016

AUGUST 2016 >>

Contents COVER STORY

14 BRAVO FOR CREATIVITY! >> The Royal British Legionâ&#x20AC;&#x2122;s recovery through the arts programme puts art at the heart of recovery support

RESETTLEMENT MATTERS 24 Confidence tricks>> Ralph Straw has advice on how to have faith in yourself

CAREERS 18 Health and safety 26 Civil aviation 32 Driving instruction

REGULARS 06 The Hub >> News, course options and first-hand reports to support your transition 40 Factfile >> Complicated rules and regs made easy 48 Career Transition Partnership courses and events 50 Job opportunities

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24 26

questonline.co.uk l August 2016

THE HUB

>> News, course options and first-hand reports to support your transition

>> SECURITY INDUSTRY UPDATE

Will I pass the SIA’s criminality checks? IT training with a job guarantee! With IT being one of the fastest-growing industries out there, employers are seeking skilled technical enthusiasts to take on their roles. Just IT has a Network Professional Programme (NPP) that offers ELCASfunded Windows 7, CCNA and Server 2012 qualifications all in a single course. Finding a job can be hard, especially for those who are trying to break into the industry, but Just IT has something more valuable than qualifications: a job guarantee. For those who are truly committed to changing their career, a career support team will be there to help with interview preparations and a recruitment team will help find the best possible roles. Over the years Just IT has helped more than 5000 people into careers, whether that has been turning their technical passions into an income or changing career paths. Many of these people have progressed to higher positions, such as networking specialists, project consultants and IT managers. To find out more about on the opportunities available … Get in touch 020 7426 9835 www.justit.co.uk/elcas See the advertisement on page 7

August 2016 l questonline.co.uk

If you have a criminal record, it doesn’t necessarily mean that you won’t get an SIA licence. The SIA says it will make its decision according to: • whether it considers your offences relevant to its decision • the actual sentence or disposal given to you for the offence • how recent the offences were. The SIA’s criminal record indicator provides a ‘no cost’ way of determining whether or not you will pass its criminality criteria. The logic of the indicator mirrors that used by members of the SIA licensing team when they make their decision. Put your mind at rest. Access the SIA’s criminal record indicator here: www.sia.homeoffice.gov. uk/Pages/licensing-cri.aspx You are likely to find the following page (which refers to checks on military and ex-military personnel) helpful too: www.sia.homeoffice.gov.uk/Pages/licensing-armed-forces.aspx

>> ARMED FORCES COVENANT

1000 UK employers making a difference through the Armed Forces Covenant The UK’s largest catering and support services company, Compass Group UK & Ireland, is the 1000th UK employer to sign the Armed Forces Covenant, marking a significant milestone in the efforts to build relationships with companies to increase business support for the Armed Forces community. The Covenant aims to ensure fairness and equal opportunity for Service and ex-Service personnel, Reservists and their families when accessing goods and Services. The 1000th signing shows that the Covenant is helping to build an extensive network of support across a wide range of industry sectors. Says Defence Secretary Michael Fallon, ‘Companies such as Compass Group UK & Ireland are helping to ensure those who serve or have served our country get the treatment and recognition they deserve. Their support is hugely valued. In turn, these companies benefit from the skills, experience, professionalism and dedication that that these men and women bring to their organisation.’ Armed Forces Covenant signatories make their own promises to support the Armed Forces community and implement these promises through policies, Services and projects. Compass Group’s signing took place at a ceremony on board HMS Belfast attended by Defence Secretary Michael Fallon, Managing Director of Compass Group UK & Ireland Dennis Hogan, and senior Defence and Compass Group representatives

consult their Single Advisors Service Advisors BEFORE committingtotocourses courses Readers mustReaders consultmust their Single Service BEFORE committing When responding to advertisements please mention When responding to advertisements please mention Quest Quest

Insight into the UK Surveillance Industry As the leading provider of covert surveillance and investigations, The Surveillance Group would like to offer military personnel the opportunity to attend a free Insight Day, to discover more about the surveillance industry. Upcoming Dates in 2016: 26th August, 23rd September, 21st October Early booking will avoid disappointment, so to confirm your attendance please contact Lee on 0800 5870170 or visit our website: www.thesurveillancegroup.com

Forensic Accident Investigation Considering a new career? Thought about accident investigation? Want to know more? Investigation work includes in brief: Interviewing injured parties, visiting accident sites and gaining evidence in personal injury claims.

For full information pack on the training course (ÂŁ1665.75 plus VAT) contact us on

0161 928 7464 www.tdctraining.co.uk

Funding Available Approved by MOD in support of the ELC Scheme provider number 1712.

65 February 2015 / www.questonline.co.uk questonline.co.uk l August 2016

THE HUB

I DID IT!

>> AFFORDABLE HOMES FOR VETERANS

Name: Jamie Fanneran Final rank: Sergeant Years served: 15 Course: Open I.T (various courses)

Jamie Fanneran, 31, served in the Royal Signals, specialising as a Communications Systems Operator, before leaving the Services in January 2016 ‘to settle my family in a fixed location, to give my children stability and schooling. I also wanted to start early on a second career rather than playing catch-up later post-military.’ We asked Jamie to tell us about the training and experience gained during his Service career that he now finds useful in civilian life. Jamie says, ‘I have various IT and telecoms skills that I can apply to the commercial environment. Although most skills are transferable, the more technical elements are bespoke to the MoD, therefore recertifying through resettlement was vital for me.’ While serving, he also achieved civilian qualifications including various management NVQs as well as NVQs in engineering and telecoms (mainly through Foundation Modern Apprenticeships). During resettlement, as well as his CTW, he also undertook the ISO 27001 Lead Implementor and Lead Auditor course, which was completed using IT Governance. Jamie’s online-based training with Open I.T was, he says, ‘very useful’. ‘They provided me with some good certifiable attributes. That was the reason I was able to gain such fast and solid employment. I decided to move into the information/IT security space and Open I.T provided me with the training to get certified in a number of key areas that employers were screaming out for from their IT professionals. Through Open I.T I have managed to achieve the following certifications: CompTIA A+, Network+, Security+, CCNA Routing and Switching, CCNA Security and CISSP, and I’m currently going through the process of certifying in Microsoft’s MCSE: Server Architecture. These are vital certifications for me that give my employer the confidence that I can work in a multitude of technical areas, and be able to provide the necessary support and guidance from a security perspective.’ He is now working for FIS Global in Birmingham as a Senior Information Security Officer for Europe, the Middle East and Africa. Jamie says that the job involves ‘managing the information security compliance aspects for various business lines such as retail payments solutions and banking hosted services, as well as provisioning of key contracts, providing technical solutions to the financial and retail sector. I also ensure that corporate information systems are kept in a secure manner and are up to current regulatory standards. ‘Working in a small, close-knit team of professionals is fantastic – being given a task, and allowed the freedom to run it and provide periodic progress reports. Knowing that cyber-security is the next big thing, any competence in IT or security in general is a bonus when looking at future employment prospects. ‘The relaxed atmosphere of my new role makes it easier to integrate with different areas of the business, and engage with many external agencies and clients. Not wearing a uniform took some getting used to, although having the freedom to choose your own suit for work makes you feel more integrated with the local community. My salary is currently slightly higher than it was in the MoD, and is due to shoot up in line with the current commercial rate for my job role, which means it will surpass my MoD salary by a long way.’ Open I.T is a UK Learning Centre that helps thousands of working professionals, Service personnel and jobseekers into IT training programmes every year. Open I.T works with the MoD to provide resettlement training and accreditations on behalf of all major vendors such as Microsoft, Cisco and CompTIA, covering industry-recognised professional courses and certifications such as the MCSE, CCNA, CCIE, CompTIA A+, Security+, ITIL, Prince2, CEH (Certified Ethical Hacker). For full course listings, information and prices, please contact our resettlement training staff (see contact details below). Get in touch 0800 599 99 98 or 01279 621 750 resettlement@openittraining.com www.openittraining.com/elc See the advertisement on page 9

New affordable housing for veterans to be built in Aldershot Stoll, the leading provider of veterans’ housing and support, is to build 34 new homes for vulnerable veterans on the site of the former Chrismas Lodge nursing home in Evelyn Avenue, Aldershot. The accommodation will be available during 2018. The new development will meet the needs

of vulnerable veterans, such as those with disabilities and who have struggled to adapt to civilian life since leaving the Armed Forces. A support worker will be available for all those living on the new site. Feeling part of a community is a vital issue for many veterans and therefore the health and well-being activities available at the new development will also be available to veterans living in the area. The scheme is part of the Veterans’ Accommodation Pathway in Aldershot, funded by the Veterans’ Accommodation Fund, which aims to provide better joined-up housing services for veterans. To find out more, visit www.stoll.org.uk

>> SOCIAL MEDIA INSIGHT

Boost your LinkedIn profile courtesy of the OA The Officers’ Association (OA) will hold its next LinkedIn workshop in Salford on 29 September. At the workshop, renowned social media consultant Lincoln Coutts will aim to take the mystery out of LinkedIn and reveal the secrets to creating the kind of profile that represents users to employers in the best possible light. Says Liz Stevens, Head of Employment Services at the OA: ‘With an ever increasing number of LinkedIn users, from job seekers to employers alike, the OA recognises that, for many, their LinkedIn profile isn’t getting the attention it should. This event hopes to address this issue and Lincoln is very well placed to offer advice and guidance on how to achieve this. For officers who may be currently serving, transitioning or have already moved into civilian employment, getting the maximum from their LinkedIn profile is crucial to getting the most out of their career opportunities.’ The event will run with morning and afternoon sessions and, nearby on the same day, the CTP will be holding an Employment Fair (see below) offering the opportunity to meet local and national employers with both current and future job vacancies. For further information or to register at the OA’s LinkedIn event, visit www.officersassociation.org.uk

>> JOB FAIRS North West Employment Fair 29 September, Salford South Coast Employment Fair 20 October, Southampton These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies

August 2016 l questonline.co.uk

a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. They are open only to serving and ex-military personnel who have pre-registered to attend through the CTP. This is a great networking l

opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! Book your place today. Call the Central Bookings Team on 0203 162 4410 or visit www.ctp.org.uk/events to find out more.

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Think you could handle one of these?

Trained crane industry personnel are in demand throughout the UK. Emerson’s Training Centre in Dagenham offers a wide range of industry-specific training including CPCS and ALLMI courses. People from all walks of life have gained valuable accreditations from the Emerson Training Centre. There’s a training route for you too! Let’s talk about it - call 020 8548 3900 for an initial chat (choose option 3).

The Ambulance Services need YOU We are now offering the new

CPCS • Appointed Person (A61) • Crane Supervisor (A62) • Slinger/Signaller (A40) • Mobile Crane (A60C) • Compact Crane (A66 A&D) • Lorry Loader (A36A) ALLMI • Lorry Loader Operator • Slinger/Signaller • On-site parking • Close to A roads • Just 6 minutes walk from Chadwell Heath Station

Quest March 2016 Final_2016 07/03/2016 09:26 Page 11

QUOTE AF01 WHEN CALLING

Emerson Training Services, Freshwater Road, Dagenham, RM8 1SH Readers Tel: 020 8548 3900 Email: info@emersontrainingservices.co.uk www.emersontrainingservices.co.uk

accredited ambulance training courses at our Bristol and Moulsford, Oxfordshire training centres STOP PRESS we are now offering FPOS Enhanced courses at our Bristol venue, email for further details 29th August - 23rd September 2016 • 26th September - 21st October 2016 24th October - 18th November 2016 21st November - 16th December 2016 19th December – 20th January 2017 (one week Xmas Holiday) 23rd January – 17th February 2017 20th February – 17th march 2017 • 20th March – 14th April 2017

Please email training@ftssolutions.com or call 07809 352150 for further details

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must consult their Single Service Advisors BEFORE committing to courses ELC 3891 When responding to advertisements please mention Quest APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

PROVIDER NUMBER

questonline.co.uk l August 2016

THE HUB

I DID IT! Name: Paul Bailey Service branch: Royal Navy Course: ILM Leadership and Management Certificate/ NEBOSH NGC and Fire combined programme package Provider: Oak Tree Management & Training Ltd Current role: Venue operations manager, Alexandra Palace

‘I found Oak Tree in Quest soon after making the decision to leave the Royal Navy after 12 and a half years. I had researched a few companies who offered NEBOSH and ILM (Institute of Leadership and Management) courses approved for ELC and, after a long day spent calling various companies, I spoke to Steve Crowe at Oak Tree and my choice was made! He was very helpful and genuine, and – even though we had not met – he made me feel very reassured. ‘I decided to book on to Oak Tree’s ILM Leadership and Management Certificate and NEBOSH NGC and Fire combined programme package. I was unsure what to do, so Steve offered his experience in dealing with the process of using my ELC and helped me complete the process with no fuss. ‘The programme consisted of classwork and numerous assignments. The latter are qualifications that are made up of a broad range of units. They cover skills in six core areas: working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources. The flexibility in unit choice allows the qualification to be tailored to meet the needs of both individual and employer. These assignments helped me use core management techniques to drive better results, develop my ability to lead, motivate and inspire my teams, provide strategic leadership, as well as day-to-day management throughout my team/teams, and benchmark my managerial skills. ‘Each one of the tutors I had was very experienced in the sectors I was studying, and also worked after-hours to help me out if I needed their assistance. The courses were intense as I had only some managerial background as a junior manager. The tutors catered for all students’ needs as our experiences differed. They also offered further instruction if required. I successfully passed my course programme with good results, which surprised a few people – especially my wife and family! All course books, materials and refreshments were provided by Oak Tree as part of the package. ‘I also believe that this experience and qualification, together with Oak Tree’s CV and interview techniques coaching, enabled me to secure my current role as Venue Operation Manager at Alexandra Palace, London, on my first attempt at securing employment and within two months of leaving the Royal Navy. ‘I would recommend Steve and the team at Oak Tree 110% to all service levels due to their professionalism and the support offered to me as I was leaving. Without the help I had from them I would not be in the position I’m in today. Not only did they help with the course I booked with them, they conducted interview techniques with me, which to be honest I was blown away by as I had never really been in that situation before, and they went through everything I could possibly ask for and I used the information in my interviews for the job I currently hold and love dearly. After 12+ years in the Royal Navy an interview could have seemed unsettling, but thanks to Oak Tree my confidence grew and I was offered a job following my first interview. ‘When I’m ready I will probably look at booking ILM level 5 and NEBOSH Environment and Construction certificated courses to enhance my managerial skills. I will not look past Oak Tree and will continue to use them throughout my professional career as they have helped me very much through my transition.’ Get in touch 01284 763040 steve@oaktree-training.co.uk www.oaktree-training.co.uk/mod

Rapid charging for electric cars = bright future for installers

Recent news confirmed that, by 2025, Norway has pledged to ban the sale of all petrol-based vehicles. This is a clear indicator of the future for electric vehicles (EVs) and the possibilities for installers of EV charging points. Not only is there more noise about electric cars in the media but what is more apparent is just how commonplace they are becoming on UK roads. This is in part due to the increases in range for many vehicles, making them a much wiser choice for customers looking to upgrade their current vehicles. That’s why, all of a sudden, we are seeing an increase in demand for electric cars, not just because of the environmental benefits but also because they are now financially viable, and electric car sales have increased by around 60% per year for the past few years. It is expected that, by around 2020–2024, electric cars will have made such a big impact on the world economy that we will have a surplus of oil as demand for petrol and diesel cars drops. There was a big push to get the charging point network up and running back in 2011 and then steady growth since – and the latest technology in rapid charging points is likely to drive the market further forwards in coming years. Many of these rapid charging points will require an upgraded supply, meaning the installation is likely to be a bigger job. Zap Map estimates that, as of 21 June 2016, the UK had 6266 public devices in 4066 locations, and the market is currently growing at a rate of 270 installations per month. ‘Deployment of EV charging stations is critical to enable a widespread adoption of electric plug-in vehicles,’ says Ben Scott, senior analyst at IHS Automotive. ‘Most charging stations are expected to be installed in domestic applications, such as a dedicated wall box or simply a charging cord plugged into a household power source.’ According to IHS Automotive, the global production market for pure electric and plug-in hybrid electric (PHEV) vehicles is expected to grow significantly between 2014 and 2020. The global EV charger (EVC) market is forecast to grow from more than 1 million units in 2014 to more than 12.7 million units in 2020. A recent report published by AMA research states: ‘Fast chargers represent the largest market sector by volume, with standard speed chargers also a significant part. Rapid chargers, which are relatively new, more expensive and can require upgrades to the electrical supply, remain smaller in terms of volume, but this sector is growing rapidly and answers the need for fast recharging.’ What is clear is that there will be huge international demand for installation of EV chargers, so if you want to get into this market, check out Trade Skills 4U’s current EV charging point installers course: www.tradeskills4u.co.uk/courses/electric-vehiclecharging-course Get in touch 01293 529777 www.tradeskills4u.co.uk See the advertisement on page 43

See the advertisement on page 22

>> CHARITY NEWS

Bridging the gap in PTSD awareness PTSD Resolution, the charity for Forces veterans’ mental health, is organising the first ‘Shell Shock Walk’ in London on Saturday 17 September, to commemorate the Battle of the Somme. Starting from Wandsworth Bridge and ending at Tower Bridge, the eight-mile walk aims to highlight the issues of veterans’ mental health resulting from military trauma, and to raise funds for therapy through PTSD Resolution, which provides free treatment through a network of 200 therapists. Some eight out of ten people who are treated report that they require no further treatment, says the charity. To find out more, visit www.ptsdresolution.org

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“Having left the Army in 2015 I am now a key part of a growing and successful group.”

After completing 21 years of service in the Army, Lee decided to formalise the skills and experience he had gained by attending Programme, Project and Risk Management courses at Bristol Management Centre as part of his resettlement. Since transitioning out of the Army, he has started a successful career in management consultancy and now works for IMD Group.

“I wanted to strengthen my CV and improve my chances of ‘getting noticed’ by being able to back my experience and skills with recognised qualifications.” Lee attended PRINCE2, Managing Successful Programmes and Management of Risk courses at BMC during his resettlement. “Without relevant qualifications that are industry recognised it is difficult to stand out. They not only sharpen your skills, but also provide vital credibility to a potential employer.” PRINCE2, MSP and M_o_R Practitioner qualifications are each a week long. They are widely recognised as the benchmark standard for project, programme and risk managers.

BMC courses provide a common framework that is widely recognised and form an integral part of the APM, APMG and AXELOS Global Best Practice portfolios. “BMC went the extra mile. Each of the instructors that delivered my courses not only ensured we had the knowledge to gain the qualification, but also offered a wealth of advice with regards to approaching the market and successfully landing that all important first job.” Bristol Management Centre creates learning and development opportunities for individuals transitioning out of the Forces at our Accredited Centre of Excellence in Bristol. Let us help you to put together tailored CTP-approved, ELC-eligible packages. Call us today on 0117 949 1500.

Get Better Training Write Your Own Success Story Call us now on 0117 949 1500 Email us at enquiries@bmc.ac.uk Visit www.bmc.ac.uk

THE HUB

Transfer-ability! What employers don’t know about you Seeking employment after a career in the Forces is a new experience for many, which shouldn’t be daunting. Why? Because you already have many of the skills employers are looking for, says West Anglia Training Association (WATA) What transferable skills do you have? Timekeeping Poor timekeeping is a common factor that has a negative cost impact to companies. Ensure the employer understands your work ethic on good timekeeping. This doesn’t just apply to turning up for work on time, it also applies to completing projects and meeting deadlines, which is invaluable to an employer. Working under pressure For an employer, having a clear head when under pressure to make the right decision can mean the difference between completing a project successfully and losing customers. Organisational skills The ability to work through a process methodically and thoroughly while having the capability to adapt to unexpected changes is another valued skill. This can be applied to any work situation, from engineering and health and safety through to people management. Motivational skills It is vital for employers to have a workforce that is positive, self-starting and motivated. This is something most Service leavers have in abundance and shouldn’t be underestimated. These skills are essential in delivering work projects on time while maintaining quality and performance.

Technical skills Some specific skills learned during a Service career are obviously transferable, but employers are also looking for employees that have the ability to learn – for example, if you are able to work with electrical equipment specific to the Forces then you will have the ability to learn about electrical equipment specific to that employer’s product or service. In summary • Be clear on the skills you have. • Don’t assume your skills are the same as those of other interviewees. • Think from an employer’s perspective on how those skills can be transferable. • Research the company you are applying for and find the common ground. • Sell yourself. Get in touch 01480 435544 info@wata.co.uk

See the advertisement on page 22

Fancy yourself as a Civil Av Accredited Commercial Dr

August 2016 l questonline.co.uk

• Operations Manual writing worksho to their businesses. His team of instructors are all ex• Membership of the ‘Drone Pilot Academ Get in touch Service Discounted people too, and been hand-picked Note: If you already have aviation experience then ratehave for service personnelfor their 01892 770250 backgrounds experience. (quoteand QSTMR16) administrator@avtech2000.co.uk Jim£899 continues: ‘It is(Usually such an£1095) exciting industry, with plus VAT www.avtech2000.co.uk newly emerging developments nearly everytraining week. Obvious Starter bundles available including | Video | Survey | Crop Analysis | Topographical S commercial uses range –from photography, and equipment details on requestvideo and surveyPhotography See the advertisement on page 36 to inspection and agronomy (the study of crop health), but Contact the Drone Pilot Academy on thermal surveys of powerlines and wind turbine inspections 3800 007 or visitmarkets us online at the are just 0800 a few examples of growing – and industry is still expanding. The emergency services are also getting in on the act too, so whether you want to start your own business or just add the ability to commercially operate a drone to your CV then this should be a serious consideration for you.’ Please get in touch for more information on the Drone Pilot Academy course.

««

Some things don’t change but, being at the forefront of technology, aviation does – constantly. Operational standards, and training, must meet the challenges of such changes. Operations and flight dispatch personnel are responsible for flight planning and preparation for flights, so that pilots don’t need to spend their vital duty periods doing it themselves. In the USA there is a Dispatchers Licence, but in the rest of the world, the nearest thing to verified approval is the City & Guilds accredited award. Both have their origins in the recommended syllabus from the International Civil Aviation Organisation (ICAO), which seeks to promote safe standards that are common worldwide. As air transport advances, so doestraining.Programmestomeet these standards are often available only ‘in house’ as airlines provide for their own staff, and some locations in the USA provide classroom courses tailored to US standards andprocedures.Coursesdesignedaccordingtoworldwide procedures are also available via open learning, which enables candidates to take the full City & Guilds course in their own home at their own speed. Exams can be taken in the UK or at British Councils around the world. Avtech2000 provides such programmes and is ELC approved, so you need only pay a small proportion of the total cost of course and exams. It’s a considerable qualification involving exams growing totalling marke Join thefive rapidly ninehours(oraddanotherextra two-hour exam if you have no Use yourexperience IRTC andand accommodatio previous need the foundation course as well). that wil residential training course Avtechyour is currently using dronemaking for aerial work. A significant upgrades to all of available on request. its units to keep up to date, so not surprisingly it is used not Residential Course includes: only by UK military personnel resettlement, but also •onTheory Training airlines like •intercontinental Practical Training - using our fleet o Qantas, many major European • Flight Assessment - at no additiona carriers and indeed the UK Civil •Aviation No re-sit fees Authority (CAA).

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Former RAF Wing Commander sets up Drone Pilot Academy Having served in the RAF for 17 years, former Wing Commander Jim Ixer hung up his flying gloves and entered the rapidly expanding commercial drone industry. Having always had the desire to see if he could make it on his own in business, Jim had a number of options to pursue but didn’t really have any firm plans as to which area to focus on when leaving the RAF. He explains: ‘It wasn’t until I was on my CTW that I really thought about the utility of drones in the civilian workplace and decided to channel my efforts in this area. By the end of the week I’d bought a drone and used my Individual Resettlement Training Grant to book myself on to a commercial course in order to gain the Civil Aviation Authority permission required to undertake aerial work. ‘I already knew much of what was covered on the course from my time on helicopters, and I knew I could teach the course myself, but in order to gain some credibility I decided to give myself a year operating commercially first.’ Fast forward one year and Jim has established the Drone Pilot Academy, which offers residential training courses to other budding entrepreneurs, as well those companies that can perceive the benefits of adding drones

Airline ops and dispatch: meeting the challenge of change

Get in touch 0800 3800 007 www.dronepilotacademy.co.uk See the advertisement on page 39

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COVER STORY

B RAVO FOR C RE AT I V I T Y ! Sarah Davies, director of I Am Strong Coaching, reports on the indispensable work of Bravo 22 Company, The Royal British Legion’s recovery through the arts programme for wounded, injured and sick Service personnel, veterans and their family members, which puts art at the heart of recovery support

or many, the thought of getting up

Convinced that the arts had a

by the end of the production, these

on stage in front of hundreds of

significant role to play in recovering

veterans had formed a tightly bonded

people or being set the challenge

from traumatic exposure, Alice Driver

unit, supporting one another along the

of creating a life-size wire sculpture within

pioneered the use of theatre as a vehicle

journey of the project. And, from their

just a few weeks would be enough to

for recovery and produced a play called

emotional feedback, it became clear that

induce a state of overwhelming panic. Not,

The Two Worlds of Charlie F, written

this collective that was Bravo 22 Company

however, for the small band of wounded,

by Owen Sheers. The production was

was having a profoundly positive effect

injured and sick (WIS) Service personnel,

unique in that it told the stories of the

on the mental well-being, the confidence

veterans and their family members, who

wounded veterans through using the

and the reinvigoration of the individuals

together have become known as Bravo 22

veterans themselves as the cast. Not

within.

Company … For them, such arts projects

only did it give them a stage presence, it

Sponsored by The Royal British

have become a lifeline, a vital way of

gave them a voice. A resounding success,

Legion, Bravo 22 Company went on to

coping with and starting to overcome the

the play was performed at the Theatre

deliver ‘The Art of Recovery’ – a public

scars left after trauma and injury through

Royal Haymarket and in a further two

art exhibition resulting from a recovery-

military service. Providing a focus, a

productions across the UK involving

through-art programme for members

sense of purpose and the opportunity to

more than 200 wounded, injured and sick

of the Armed Forces community – in

work in a likeminded team once again, the

Service personnel, veterans and their

partnership with the Phoenix Centre in

projects enjoyed by Bravo 22 Company to

families, and seen by more than 40,000

Brighton. One of the key lessons that

date have demonstrated the power and

audience members.

this brought forward from theatre to art

the importance of art therapy in assisting recovery.

From not knowing one another and never having set foot on a stage before,

was the need for mentoring throughout the project. Stewart Hill, who suffered a traumatic brain injury while commanding

COMING UP: BRAVO 22 NEWCASTLE

B Company, 2 Mercian in Afghanistan in July 2009, a talented artist himself, was

If you’d like to take part in the next Bravo 22 Company recovery and well-being

proud to be part of The Two Worlds of

through theatre project, which starts in Newcastle this September, please email

Charlie F and took on the role of mentor

bravo22company@britishlegion.org.uk or visit www.britishlegion.org.uk/bravo22

during ‘The Art of Recovery’.

There are various ways to participate, whether it’s telling your story, scriptwriting,

Every individual’s recovery process

acting, stage managing, in a front-of-house or technical role – no experience is

will be different and, as they travel along

necessary, just an enthusiasm to try something new.

the journey of self-acceptance, selfredefinition and renewed self-belief, there

August 2016 l questonline.co.uk

‘Creating art has brought me positive feelings of enjoyment and mental calm. It has given me a lifeline into a new world where I feel valued and challenged. I’ve been astonished at the efforts and enthusiasm shown by the participants during this project.’ Stewart Hill, ex-Army Officer, artist and project mentor

Dan Phillips with his own, very personal contribution to ‘The Art of Recovery’

Dave Pegram’s ‘Willow of Worry’ sculpture represents a desire to be rooted more firmly to the ground

‘My design is a representation of how I live my life everyday. I spend a lot of time lying on my back with my feet up against the radiator allowing heat to pass through my body to warm areas where I’m in pain. The project has been quite tiring, both physically and mentally, but like the others taking part, I get a lot from it.’ Veteran Steve Shaw, injured in an attack in Afghanistan All photographs © Alun Callender

Maurilla Simpson is one of the Bravo 22 members using art on their journey of self-acceptance, self-redefinition and renewed self-belief

questonline.co.uk l August 2016

COVER STORY

HISTORY OF THE PROGRAMME Bravo 22 Company in action, in the production of The Two Worlds of Charlie F, at the Theatre Royal Haymarket

The Recovery Through Theatre programme began in 2011 when the Legion, Theatre Royal Haymarket Masterclass Trust and the Ministry of Defence brought together 30 wounded, injured and sick Service personnel to write, produce and perform their own play for the West End stage. The programme aimed to give Service people and veterans new skills and experiences, while improving confidence, self-awareness and motivation to support an individual’s recovery and the transition into civilian life. Some of the company have continued to work in the theatre industry. Called the Bravo 22 Company, their debut piece was The Two Worlds of Charlie F, a new play based on their experiences in conflict and recovery, overseen by Trevor Nunn CBE. The cast and crew of Bravo 22, aged between 20 and 52, presented two performances of Charlie F in January 2012. Members

‘I GAINED CONFIDENCE – PEOPLE ARE IN THE SAME BOAT AS YOU, PEOPLE WITH PROBLEMS HERE, SO THAT GIVES YOU

of the company were involved in creating, performing, producing, directing, designing, constructing and lighting the play. The company received standing ovations for their performances from packed houses.

CONFIDENCE, KNOWING THAT YOU’RE NOT ALONE.’ Company member

are inevitably questions, discussions and

through their own forms of creativity

fears that come to the fore. By providing

and self-expression, and starting to root

Bravo 22 Company is developing a team

a mentor, those on the project had

themselves more firmly to the ground.

of trusted, respected and experienced role

somewhere to go, a voice to turn to, a role

David Pegram’s sculpture, ‘The Willow

models who can support well-being and

model, a sounding board, a confidante.

of Worry’, represents just that – the tree

recovery projects up and down the UK,

They had someone who could help them

growing upwards and then coming back

ensuring that as many wounded, injured

make sense of the journey that art

down on itself, reaching back down for

and sick serving personnel, veterans and

therapy was now enabling them to travel.

the ground. Nearly all of the participants

their families can benefit as possible.

On the opening night of the ‘Art of

If you would like to read more about

Recovery’ exhibition, Stewart talked

feel grounded again, saying that the

the work of Bravo 22 Company, visit its

of ‘a regeneration of hope and pride’

camaraderie, the banter and the absolute

web page at www.britishlegion.org.uk/

being instilled among participants by the

creative immersion had given them a

get-support/social-support/recovery-

project. David Pegram, still serving with

sense of that once more.

wellbeing-through-the-arts or email

the Royal Engineers, and who suffered

Bravo 22 Company is keeping its

a severe spinal injury in July last year,

alumni at its heart moving forwards:

says that the project has helped him to

those who have participated in the early

The Royal British Legion, visit

‘think through how he was feeling’ and

projects will grow into the mentors for the

www.britishlegion.org.uk Q

to understand what was going on on the

future projects as the company evolves.

inside as much as on the outside. During

It is inspirational to see the power that

the course of the project, and motivated

involvement and immersion in the Arts

by the need to get himself from hotel

has to support well-being and recovery,

to arts centre each morning, David was

and even more inspiring to see that

able to leave the wheelchair that had

these projects have enduring value for

constrained him for so long behind and

the participants who become part of a

walk again with just a cane.

likeminded body, a collective, a cast, a

Bonding over the blood, sweat

spoke of a need to feel centred, to

By growing its mentors from within,

To find out more about the work of

cohort. By supporting individuals, the role

and tears that it painstakingly took to

of the mentor is also indirectly to bond

create life-size sculptures out of wire

the group as a whole, making sure that

and mesh, the group had to immerse

the group members are supporting one

themselves fully in their work, learning

another’s recovery through focusing on

new skills, finding solutions, thinking

their own.

August 2016 l questonline.co.uk

bravo22company@britishlegion.org.uk

HEALTH AND SAFETY

The protectors Taking a proactive, preventative approach to problems such as accidents, injury and equipment failure, today’s health and safety professionals really do have the power to protect the working population. It’s a huge responsibility. Do you have what it takes to join them in the fight against potential disaster?

NEBOSH Certificate in the Management of Health and Well-being at Work

For the skills and knowledge to tackle health and wellbeing at work www.nebosh.org.uk/ qualifications/certificate/ default.asp?cref=570&ct=2

What’s involved?

orkplace health and safety (H&S) officers use their skills and knowledge to promote a positive H&S culture, ensuring that both employers and employees abide by safety legislation, and that

safety policies and practices are adopted and observed. H&S officers play a vital role in preventing and controlling operational losses and occupational health problems, as well as accidents and injuries. These days, H&S has

WHERE DO H&S OFFICERS WORK? Common areas of employment include: l

chemicals and allied industries

moved several steps away from reactive, accident-based management and towards a more preventative approach, as highlighted by NEBOSH’s Certificate in the Management of Health and Well-being at Work. H&S officers (or advisers) are based in a huge range of organisations – from small consultancies to multinational firms – and work together with

l construction

many different people, from employees and employers to trades unions

and directors. As an H&S officer, you will help to plan, implement, monitor

education and training

l engineering

and review the preventative and protective measures that companies are

hospitals and clinics

required, or choose, to follow, and work to minimise accidents and injuries,

local government

occupational health problems and operational losses.

l manufacturing

The law calls for employers to appoint ‘competent’ people with responsibility

for H&S, irrespective of the size of the organisation or the field in which it

oil and gas

l transport

operates. A ‘competent’ person is somebody with the necessary experience,

l telecommunications.

training, knowledge and/or other qualities to undertake the role, particularly risk assessment. Because organisations are obliged by law to employ such a person, training and experience are legal requirements for the management

August 2016 l questonline.co.uk

criminal offence that can result in fines,

H&S skills gained in the Services

imprisonment, or both.

It almost goes without saying that

The skills and qualities essential for an H&S

most Service people work for at least

professional are very likely to be familiar to military

‘competent’ person function might

some of the time in potentially hazardous

people like you:

form one part of a wider role, with the

environments or with dangerous

l self-confidence

individual concerned responsible for it

equipment, or both. Across all branches

an eye for detail

as part of their job while having other

and trades there are those with practical

problem-solving skills

responsibilities too. Larger organisations

experience and awareness of H&S at work

systematic approach to work situations

will employ a specialist (or specialists), or

– you may well be one of them! Indeed,

diversity of work environments

use a consultancy.

many Service people actively involved in

good communication skills (for writing reports

of H&S. A breach of H&S law is a

In smaller organisations, the H&S

TRANSLATE YOUR SKILLS

H&S work may not even recognise that is

or dealing with employers)

The day job

what they are doing, or might consider it

l flexibility

So, if you are thinking of a career as an

a relatively unimportant part of their job.

wide-ranging responsibilities

H&S officer or adviser, what are you likely

Forces-run modular training courses in

the ability to analyse what went wrong and,

to find yourself doing on a day-to-day

H&S, leading to a certificate, offer an

basis?

opportunity to gain relevant qualifications

As your aim is to prevent health

while you are still serving. You may

problems, accidents and injuries at

currently be in a post that enables you

work, part of your role will call for you

to gain significant H&S qualifications

to draw up health and safety policies,

(e.g. N/SVQs or NEBOSH awards). There

and make sure that both the employees

are also courses you could take that are

and employers stick to them, as well

aimed at the potential manager who

as following national safety legislation.

sees H&S as part of a job description

Depending on the kind of organisation

(e.g. the IOSH Certificate in Managing

you are working in, your role could cover

Safely) or the person looking to specialise

areas such as occupational health, noise,

in this field (e.g. the NEBOSH National

safe use of machinery, fire safety and

General Certificate, seen as the essential

control of hazardous substances.

minimum qualification for any full-time

Your other key tasks might include:

health and safety job).

carrying out inspections and risk

importantly, how to put it right.

NEBOSH National General Certificate

The essential first step to a career in H&S www.nebosh.org.uk/ qualifications/certificate/ default.asp?cref=26

assessments, and thinking about how

Get qualified!

risks could be reduced

To become an H&S adviser, you can either

investigating accidents and

study for health and safety qualifications

recommending improvements to

once you already have a job, or take a

safety standards

relevant training course before you look

keeping records of accidents and

for a trainee position. The type of training

inspection findings

you choose will depend on the

writing reports to suggest

industry you work in, or wish

improvements

to work in. All workplace H&S

advising on protective clothing and

practitioners need a basic core

safety equipment

of knowledge in order to practise

ensuring equipment is safely installed

effectively. If you are new to H&S,

NEED TO KNOW

organising safe disposal of hazardous

you can start by taking an introductory

substances (e.g. asbestos)

course that covers the basics (health

the government body that ensures risks

providing training (to both managers

and safety in the workplace, regulations,

to health and safety from work situations

and employees) in H&S issues and

risk assessment and basic accident

risks

investigation). Courses are usually

staying up to date with changes in the

available on a part-time basis or can be

Health (IOSH) – the professional body

law.

done via online and distance learning.

for H&S practitioners

On an average day, you will probably also

Courses include:

be required to wear protective clothing

Institution of Occupational Safety and

National Examination Board in Occupational Safety and Health

the Workplace

(NEBOSH) – an independent awarding

level 3 (NVQ) Certificate in

body for H&S qualifications (universities

Occupational Health and Safety

and other bodies also provide

National General Certificate in

qualifications recognised by IOSH)

licence if your job calls for you to travel between sites.

are properly controlled l

level 3 Award in Health and Safety in

like overalls, ear defenders and safety glasses. You will also need a clean driving

Health and Safety Executive (HSE) –

Occupational Health and Safety.

questonline.co.uk l August 2016

HEALTH AND SAFETY

In particular, N/SVQs at levels 3 and 4 in

professionals, designed to provide students

occupational, environmental and hygiene

occupational health and safety practice will

with the expertise required to undertake a

aspects. Some universities have MSc

provide you with good career opportunities.

career as a safety and health practitioner.

distance learning programmes that focus on

Recognised by the IOSH as being equivalent

It assumes prior learning equivalent to

H&S and can lead to corporate membership

to the NEBOSH National Diploma, each

the National General Certificate. Read all

of the IOSH (see above) within a year.

takes approximately a year to achieve. To

about it on the NEBOSH website (see ‘Key

Training can be expensive, but there is

work as a full-time health and safety officer,

contacts’).

financial help available (see ‘Factfile’).

approved by the IOSH. You can progress to

IOSH

Finding employment

more advanced qualifications as your skills

Membership of the IOSH is seen as essential

As noted above, most H&S officers/advisers

develop and your level of responsibility

by most H&S professionals who are beyond

get into this role by either completing a

grows.

‘competent’ person status and specialists in

qualification and then looking for work or

their field. Membership grades depend on

studying while working. Note, though, that

a combination of qualifications, experience

it is becoming more common for advisers

you may need a higher level of qualification

NEBOSH The NEBOSH National Diploma in Occupational Health and Safety is seen as the qualification for aspiring H&S

FIND JOB VACANCIES AT … l HealthandSafety-Jobs l

l l l

www.healthandsafety-jobs.co.uk Safety and Health Practitioner (magazine of the IOSH) www.shponline.co.uk Major online job sites and recruitment agencies Websites of large organisations and multinationals Websites and publications relating to the industry you’re interested in, e.g. construction National and local media

August 2016 l questonline.co.uk

and achievement. The IOSH also runs

to enter the profession with a degree-level

a series of courses that promote

qualification. Some good advice is that

a culture of safe working, such

employers tend to favour job applicants

as its modular Managing Safely

who have good people management and

course. You can find out more on

interpersonal skills. Health and safety

its website (see ‘Key contacts’).

professionals should also keep their skills up to date. And, if you can bring a range

Other qualifications Scientific, engineering or technical degrees, HNDs, HNCs,

of additional skills – such as being able to provide in-house training in areas like manual handling or first

National Diplomas and National Certificates are particularly appropriate for H&S. There are also postgraduate qualifications in H&S, with particular emphasis on

aid – that’s another benefit

FIND OUT MORE …

as far as employers are

on the RoSPA website: www.rospa.com/ occupational-safety/advice/ career/

concerned. In addition, the Management of Health and Safety at Work Regulations outline the legal requirements for safety

management issues and,

Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study

What can you earn?

themselves, as opposed to dealing with

Note: the following figures

safety issues via consultants.

are intended as a guideline

Jobs range from a small company

only.

employing an individual to a major

Salaries vary widely depending on

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audits, engineering surveying and insurance

a year, again depending on the

company safety assessments. Facilities

exact role. The current average

management is another sector where

salary for H&S professionals

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t S s a FR m e u t B di u y Se s a Sta h Ma e u m 2t Se sa d 1 s r Ka xfo O

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employment possibilities are enhanced

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many employers look for H&S advisers to have training qualifications, and to be able to assess the need for, design and deliver safety training. The HSE employs inspectors and other

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www.courses4forces.co.uk

0345 500 8811 COURSES4FORCES / Spring 2016 2016 questonline.co.uk l August

Readers must consult their Single Service Advisors BEFORE committing to courses Claimantsconsult must consultSingle with their education staff to check eligibility for ELC funding before making any commitment to study Readers Service Advisors BEFORE committing When must responding their to advertisements please mention Quest to courses When responding to advertisements please mention Quest

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COURSES4FORCES / Spring 2016

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RESETTLEMENT MATTERS

RALPH STRAW

eaving the military is

felt ashamed to face my wife

scary. It takes a huge

and son. Who did I think I was,

amount of courage to

thinking that I could make it

join and an even larger amount

out in civvy street? My family

to leave. If you are reading

came in and I couldn’t even

QUEST then you are thinking

open my eyes to look at them.

about leaving or are already leaving. Either way, well done

Just prior to my signing off,

to you! Everyone is going

I had attended an event with

to leave the Forces at some

Bafta-winning writer and

stage, whether they like it or

world-renowned martial artist

not.

Geoff Thompson. I got in touch with Geoff that evening

ALL THINGS ARE POSSIBLE I joined in 2002 and attended the Army Foundation College in Harrogate. I then spent 11 amazing and colourful years with the 2nd Battalion Royal Anglian Regiment and the Royal Military Police. My last posting was as an instructor at the Army Training Regiment in Pirbright. While there, I completed the BTEC level 4 Certificate to Teach in the Lifelong Learning Sector and a level 3 Certificate from the Institute of Leadership and Management in Workplace Coaching for First Line Managers. In February 2012, I signed off from the Army. I knew that I was ready to do it as I didn’t tell anyone – including my wife – what I was doing. It was my decision alone. I woke up the next day

Confidence

tricks Regular contributor Ralph Straw tells QUEST about his own, sometimes rocky, resettlement journey from Army Training Regiment to his current work as a teacher, coach and mentor. Personal experience taught Ralph to recognise the true value of confidence and he encourages you to build the same vital faith in yourself too

feeling scared. I had no job

something that I will never forget: ‘Never mind who are you to make it, who are you not to make it?!’ Sometimes, we forget ourselves in the military. As we move up the ranks we can become blinded by politics and career aspirations. I once heard a former French Foreign Legionnaire say: ‘Being a soldier is easy, being a civilian is easy; it is the change between the two that is difficult.’ Later that week, I came across an advert for a programme entitled ‘Military to Mentors’. This was a Department of Educationfunded initiative headed up by the educational charity Skill Force. I filled out the online application form. I was sitting in front of my laptop, unshaven, wearing a dressing

waiting for me after my run-

grown, odd socks, unchanged

out date on 21 February 2013 –

letter to every company that

got closer to 21 February, my

pants and eating a bowl of

and a second child on the way.

I could find … more than 100

wife’s tummy got bigger and

cereal at 10 am. Life was less

applications. I didn’t get a

bigger, reminding me that, if

than good.

resettlement training as an

single reply. I became very

I didn’t find a job, my whole

electrician at Able Skills in

depressed and made myself

family would suffer.

Dartford. And then began the

quite ill.

I completed my

task of scouring the internet

in the bathroom and he said

What had I done? There

One day, it all got too much I

for jobs. I registered with

was no possibility of signing

locked myself in

every job site going. I sent

back on, I was out whether I

my bathroom and

my CV with a speculative

liked it or not. Every day that

cried like a child. I

August 2016 l questonline.co.uk

NEVER MIND WHO ARE YOU TO MAKE IT, WHO ARE YOU NOT TO MAKE IT!

Less than an hour after

Within two weeks I was

I now work with my

sending away yet another

coaching and mentoring Year

heroes, because it is

application, I received an email

10 and 11 students in schools

possible to do so. All things

from Skill Force inviting me

across the East Midlands. I was

are possible.

in for an interview the next

invited to assemblies as a guest

day at 10 am. Well, I couldn’t

speaker and even headed up a

exactly go to the interview

school rugby team.

in what I was wearing, so I ran upstairs to find my suit … which I discovered was about 170 miles away in in my locker in Pirbright! I made it to the interview the next day in good time and looking as sharp as a carrot

I was offered a job by Skill Force within a month.

I have never worn a dressing gown since. Anyway, that’s enough about me, time for you … There is a huge demand for you out there. Every industry

organisations, so trust

second son in January 2012.

needs experienced and highly

yourself and don’t wait for life

competent coaches and

to happen to you, happen to

schools in East London as a

mentors. From multi-million-

life! Q

Skill Force instructor.

pound companies to public-

I taught in two secondary

Things were looking up …

sector prisons. The freelance opportunities are also

even shaved off the mandatory

I have since left Skill Force

significant. If you are unsure

resettlement beard.

and now work as a teacher to

as to which direction you want

prisoners and young offenders

to take, then concentrate

job interview in my life, but I

on a freelance basis. I am

on developing and selling

left feeling that it had gone

also involved in coaching and

yourself.

well. One reason it went so

mentoring offenders with drug

well was that I didn’t have any

and alcohol problems.

opportunity to worry about it.

Next month, I am working

Waiting for me when I

with Bafta-winning writer

Quest January 2016_2015 22/12/2015 09:27 Page 11

returned home was an email of acceptance.

Outside those gates, people want you in their

My wife gave birth to our

and twice as crunchy. I had

This was only the second

OUTSIDE THOSE GATES, PEOPLE WANT YOU IN THEIR ORGANISATIONS

ASK RALPH

Ralph is passionate about helping people from all walks of life. If you feel he could offer you any help or and world-renowned guidance, he would be delighted for you to contact him martial artist Geoff Readers must consult their Single Service Advisors BEFORE committing to courses via ralph@ralphstraw.com Thompson … When responding to advertisements please mention Quest

questonline.co.uk l August 2016

CIVIL AVIATION

Flying start !

Pilot or ATC? Engineer or ground crew? If you’re looking to transfer aviation-related skills to get your new career off the ground, read on and prepare for take-off

aybe you have long planned a career in the aviation sector on leaving the Forces, or are you among the many

Service people working in an aviation-related career who have suddenly found themselves unexpectedly facing redundancy but wishing to continue to work in this area? Whatever the reason, this feature aims to provide you with the background knowledge that will help you get your new career off the ground. Our focus is on those roles of greatest interest to Service leavers like you, to which – due to the skills and qualifications you have gained while in uniform – you are likely to be well suited. The routes from the Armed Forces into civil aviation are well established and many Service leavers have found successful second careers by following them. Holding the required licence(s) is absolutely essential for civilian employment and these can be expensive to obtain, so all pilots and engineers should ensure that they use the Service opportunities available to gain them.

Just the job? Such a huge industry requires a vast number of people with a wide variety of skills. Just some of the roles you’ll find in the aviation sector are:

pilots and cabin crew

airport operations

passenger services staff

cargo processors/handlers

aviation engineers

security staff

air traffic controllers (ATCs).

August 2016 l questonline.co.uk

ROUTES FROM THE ARMED FORCES INTO CIVIL AVIATION ARE WELL ESTABLISHED

be of most use in the future, and a type rating course will have to be carried out prior to commencing the IR. The alternative is a modular course, which does the same thing but in individual sections, thereby spreading the cost (typically £40,000–£45,000 in total). This type of training is more suited to military pilot conversions for which special terms are currently available. To qualify for modular training without military experience, you must obtain a PPL, for which numerous flying clubs and training schools offer courses. Modular professional In the following sections, we’ll take a

except for the relevant flight experience.’

closer look at the main roles likely to be of interest to you.

Roles and training

A CPL is sufficient to act as PIC of

serving, with the UK Armed Forces should refer to the Civil Aviation Authority (CAA) publication known as

identified as providing suitable courses, it

flight. ‘It is worth bearing in mind,’ adds

should be contacted directly for further

Roger, ‘that, in addition to the larger airlines, there are also many

CAP 804

Download it at www.caa.co.uk/ cap804

CAP 804, available free via the CAA website: www.caa.co.uk/cap804 This has information regarding the theoretical

20–30 ATOs in the UK. Once an ATO is

a single pilot aircraft on a commercial

Commercial pilot Any pilot who has served, or is

licence courses are available from about

smaller companies conducting what is called “aerial work”

guidance regarding costs, etc. The ground studies for a modular course can be completed via full-time classroom study or distance learning.

for which only the CPL is required. To obtain a CPL only, the ground training is simpler than for the ATPL. “Aerial work” can include glider towing, parachutist

dropping, aerial photography and

UK MILITARY PILOT CONVERSION TO A CIVILIAN PILOT LICENCE Qualified Military Pilots (QMPs) are defined in CAP 804. Depending upon the military training

knowledge and flying requirements

survey, pleasure flights, private corporate

completed, a QMP may qualify for credits against

for civilian pilot licences and related

work, and flight instructing for the Private

the requirements to complete the civil flying

qualifications.

Pilot Licence (PPL) and CPL. Most of

training and ground instruction specified for the

these activities require only one pilot

various civil licences and qualifications. To obtain

holding either a CPL or CPL with an IR.’

a civil licence or qualification, all pilots must

‘To be employed to fly as a commercial pilot,’ says Roger Henshaw, Head of Training at Ground Training Services Ltd

The first step to gaining a commercial

pass the applicable CAA theoretical knowledge

(specialists in aviation-related distance

licence (CPL or frozen ATPL) is to obtain

learning), ‘you must hold a professional

a Class 1 medical certificate. This means

licence that is either a Commercial Pilot

attending CAA HQ near Gatwick Airport

Licence (CPL) or an Airline Transport

and passing a medical examination (which

Pilot Licence (ATPL) – the ground training

may take the best part of a day) and

examinations, you would move on to a

and examinations are different for the

paying the relevant fee. After that, two

CPL flight training course (typically taking

two licences. These licences also apply to

types of training course are available:

about six weeks), ending with a skill test

both aeroplanes and helicopters, although

integrated and modular.

flown with a CAA examiner. CPL flight

requirements differ for the two types of

Integrated courses combine ground

examinations and skill tests.

On completion of the written

training can be started only when you have

aircraft. An ATPL requires a minimum

and flight training from ab initio (which

acquired 150 hours of flight experience as

of 1,500 hours of flying experience and

means, literally, ‘from the beginning’) to

a PPL holder. Following the CPL course,

is normally acquired only after being

frozen ATPL in about 56 weeks (these

those students training to obtain a frozen

employed as a pilot for several years. It is

cost between £70,000 and £95,000).

ATPL will also complete IR training.

essential to hold an ATPL to be the pilot

A fixed-wing integrated course usually

in command (PIC) on a commercial flight

includes an IR – a helicopter one will not.

following the satisfactory completion of all

of an aircraft that must be flown by two

For the helicopter pilot, the only way to

necessary training, examinations and tests.

pilots. To be the co-pilot (first officer) a

achieve this is at an Approved Training

CPL with an instrument rating (IR) must

Organisation (ATO) offering IR training,

Ground operations, flight dispatch and

be held and the written examinations for

and the course effectively has to be

airfield operations

the ATPL passed. This combination is in

conducted on a multi-engine type, usually

Airlines’ or handling agents’ dispatchers

effect a “frozen ATPL”, meaning that the

involving extensive use of simulators. This

are responsible for aircraft turnrounds and,

qualifications for an ATPL are complete

will require a decision as to which type will

although their duties may vary by company

Licence application to the CAA is made

questonline.co.uk l August 2016

CIVIL AVIATION

SUITABLY QUALIFIED AND EXPERIENCED EX-SERVICE PEOPLE ARE A WELCOME ADDITION TO THE AVIATION ENGINEERING INDUSTRY

or location, these are likely to include

Training in these disciplines is often done in-house following employment,

the criteria for each job (e.g. pilot, cabin

providing crew with weather details,

however it is also available through

crew, passenger service staff, airline

and general turnround supervision and

open learning programmes, some of

operations and dispatch staff) and

progress chasing, followed by dispatch

which lead to recognised qualifications

details of what you will need in order

of post-departure signals. Dispatchers

from bodies such as City & Guilds.

to be a candidate. Individual airline

are employed either by the airlines

contact details can be found through

themselves or by their handling agents

Cargo processing/handling

the CAA website (see â&#x20AC;&#x2DC;Key contactsâ&#x20AC;&#x2122;).

(e.g. Servisair, Menzies, Swissport).

This is sometimes done by airlines

Details of recruitment opportunities and

themselves, but normally by specialist

procedures can be obtained from them

of the flying programme worldwide,

handling agents. The work involves the

direct.

which may involve sending and receiving

processing of cargo documentation,

signals, obtaining ATC clearances,

dealing with customs clearances and

Aviation engineering

checking the significance of delays

security, and ensuring correct handling

Understandably, suitably qualified and

and re-routings with regard to crew

of special cargo such as dangerous

experienced ex-Service people are

duty periods, and arranging for ground

goods and live animals. The work also

a welcome addition to the aviation

support in the event of diversions,

involves the physical handling of both

engineering industry, which essentially

among other things. They may also

import and export cargo through airport

splits into two areas: aircraft and

become involved in route planning

freight sheds and to and from aircraft.

avionics. Aircraft engineers inspect,

Airline ops staff check the progress

and the preparation of flight plans.

which you are interested will provide

making weight and balance calculations,

repair and maintain airframes and

Airfield ops staff employed by airport

Working for an airline

engines. Avionics engineers are

authorities are responsible for the

Individual airlines employ their own

concerned with the electrical and

operational serviceability of the runway

flight crew (pilots, cabin crew) and,

electronic equipment on aircraft,

and manoeuvring areas, airfield lighting,

if you are interested in such jobs,

including instruments, radio and radar.

aircraft marshalling, bird scaring,

will be able to advise you about the

snow clearance, and dealing with any

qualifications you will need. The

Entry and training

incidents or accidents.

personnel department of the airline in

Taking the example of an aircraft

August 2016 l questonline.co.uk

maintenance engineer’s licence, training to obtain

the mechanical licence category being further

one is usually via:

subdivided. There are also levels within the

completion of an approved CAA basic training

licence that allow the holder to perform certain

course (see below), at an ATO (although not

roles within line and/or base maintenance. These

compulsory, this allows a reduction in the

reflect different levels of task complexity, and are

experience required to gain a Part-66 aircraft

supported by different standards of experience

maintenance licence – see below)

and knowledge.

a recognised industry apprenticeship scheme,

The wider privileges of the Category B

which provides on-the-job training to NVQ

licence, and the role of the technician in defect

level 3 and usually takes two to four years

diagnosis/rectification and system inspection

(contact individual employers direct for

require a more detailed knowledge than for

specific details on entry requirements and

Category A. This requires a longer period of

availability).

experience and examination at a higher level.

It is also possible to enter the industry with the equivalent UK Armed Forces training. However, for a Part-66 licence, one year’s civil experience is required. In addition to relevant exemption is given. There is also a special route

PART-66 AIRCRAFT MAINTENANCE LICENCE CATEGORIES

for CAA licence holders seeking registration as

A combination of licence categories can be held, as

Incorporated Engineers (IEng) and Engineering

follows:

Technicians (EngTech). For further information

Category A Maintenance Certifying Mechanic

and guidance contact the Royal Aeronautical

Category B1 Maintenance Certifying Technician

experience, exams need to be completed and no

(Mechanical)

Society or the Engineering Council (see ‘Key contacts’). Information on how to obtain a Part-

website. A Part-66 aircraft maintenance licence

Category B2 Maintenance Certifying Technician (Avionic)

66 Engineer’s licence may be found on the CAA l

Category C Base Maintenance Certifying Engineer.

Categories A and B1 are further divided into the

confirms that the holder has met knowledge

following sub-categories:

and experience requirements for any aircraft

A1 Aeroplanes Turbine

basic category and aircraft type rating specified.

A2 Aeroplanes Piston

The licence is divided broadly between

A3 Helicopters Turbine

mechanical and avionics trade disciplines, with

A4 Helicopters Piston.

questonline.co.uk l August 2016

CIVIL AVIATION

KEY CONTACTS

Airlines recruit individually, in many cases via their websites Association of Licensed Aircraft Engineers (advice on training and course providers) 01932 577 007 alae@alae.org www.alae.org Civil Aviation Authority (CAA)

The requirements for Category C can be achieved through being a: l

website and CAA publications (see ‘Key

020 7379 7311

contacts’).

fclweb@caa.co.uk (flight crew licensing)

graduate with a degree in Aeronautical

eldweb@caa.co.uk (engineer licensing)

Engineering recognised by the CAA, or

Aviation security

www.caa.co.uk

a similar discipline that is considered

To find out about working in this sector,

@UK_CAA

relevant to aircraft maintenance and

please look at the dedicated feature on our

that has been accepted for this purpose

website: www.questonline.co.uk Further

by the CAA

information can be obtained direct from

020 3206 0500

B1 or B2 licence holder with certifying

potential employers. If you have the

www.engc.org.uk

experience.

necessary instructional skills and previous

@EngCouncil

Applicants who successfully complete a

aviation experience, and wish to become

Part-147 approved basic training course will

an instructor in this sector, visit the DfT

have received instruction in the required

website at www.gov.uk/government/

www.easa.eu

subjects, and passed the exams associated

organisations/department-for-transport to

@EASA

with that course and the respective licence

find out more.

European Aviation Safety Agency (EASA)

Heathrow Airports Holdings (formerly

category. Air traffic control

British Airports Authority, BAA) recruits

to record satisfactory basic training and

Air traffic controllers provide instructions,

by airport with no central department

skills attainment as a prerequisite for basic

advice and information to pilots by

www.heathrow.com

licence issue. To assist both basic and type

radio, to keep air traffic flying safely,

@HeathrowAirport

rating applicants to demonstrate that they

efficiently and quickly. Aircraft movement

meet the licensing requirements, the CAA

is controlled by NATS Holdings (formerly

NATS Holdings (National Air Traffic

has introduced an aircraft maintenance

National Air Traffic Services, widely known

Services)

engineer’s logbook.

as NATS for short). It provides air traffic

01489 616001

Under Part-66 there is a requirement

control (ATC) to aircraft flying through

www.nats.aero

We have given just a few examples here,

UK-controlled airspace and at several UK

@NATSPressOffice

but as you can see, licensing and training

airports, and has its own training college.

to work as an aircraft or avionics engineer

To find out more about becoming an air

is quite a complicated area, so to find

traffic controller, contact NATS direct (see

020 7670 4300

out about current licensing requirements

‘Key contacts’). Q

raes@aerosociety.com

in more detail, please refer to the CAA

Engineering Council

Royal Aeronautical Society (RAES)

www.aerosociety.com @AeroSociety

August 2016 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

N CIVIL AVIATIO AINING R T L A IC N H C ion TE ning Organisat d Aviation Trai rove

A Part-147 App

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questonline.co.uk l August 2016

DRIVING INSTRUCTION

Highway to

Does the road ahead of you lead to driving instruction? It’s a career that offers varied opportunities and flexible employment to those of the right disposition. So, mirror, signal manoeuvre … read on!

so, you will need to meet the following conditions: l

be aged 21 or over

have held a driving licence for at least three years

What’s involved?

complete and pass enhanced CRB and motoring conviction checks.

time between lessons is unpaid. For this

you must pass three qualifying tests

roads, enabling the learner drivers in their

reason, some instructors work part-time,

(see below, under ‘Get qualified!’). An

charge to gain a full understanding of all

fitting their driving instruction work around

ADI is someone who has passed all three

aspects of driving in order to gain a full

another job.

parts and is currently registered with the

riving instructors offer guidance

is received only for those hours when

Before you can apply to join the ADI

to their students on how to drive

instruction is actually taking place and any

all kinds of vehicles safely on the

driving licence or improve their skills in a

If you want to work as a driving

DVSA. You will need to apply to the DVSA

particular area (take a look at the box titled

instructor, your biggest outlay will be for

before you start the qualifying tests.

‘The day job’, for more info). The bulk of

your car; as well as the initial purchase

Once you have passed the second part of

the average driving instructor’s workload,

price, fuel and maintenance can be

the qualifying examination – the driving

though, will involve learner drivers seeking

expensive. However, if you choose to work

ability assessment – you can apply for

to pass their driving test in a car.

for a franchise, you may be provided with

the trainee’s ‘licence to give instruction’.

a car as part of the deal, particularly if the

Although this allows you to be legally paid

franchise fee is high.

for giving driving instruction, it is not an

This sector is becoming increasingly competitive as more and more people find they are attracted to the idea of

alternative to registering as an ADI.

to you too. Remember, though, that the

First stop: register as an ADI

hours can be long and demanding, and

Step one to becoming an instructor is

Some ADIs choose to take additional

driving instructors often work alone, on

to register with the Driver and Vehicle

qualifications so that they can train drivers

a self-employed basis, even if they are

Standards Agency (DVSA) to train as an

of large goods vehicles (LGVs), say, or

working as part of a franchise for a larger

approved driving instructor (ADI). To do

fleet drivers. An ADI must also pass special

working for themselves – this might apply

driving school. This means that payment

August 2016 l questonline.co.uk

Once registered, an ADI may work for a driving school or become self-employed.

‘check tests’ at certain intervals. These are

next. You can take the theory test (part

book part 3. The test, which currently costs

to satisfy the Registrar that they still meet

1) as many times as you need to, but you

£111, takes around an hour and includes

the DVSA’s standards for ability and fitness

have only three attempts to pass parts

an assessment of core competencies,

to give instruction.

2 and 3. You must pass these within two

instructional techniques and instructor

years of passing part 1. The qualifying

characteristics. During the test, the

process usually takes many months.

examiner will assess these by playing the

Related skills gained in the Services

Part 1, the theory test, comprises

role of two different pupils. Once you have

Each Service has its own driving instructors

two parts: a multiple-choice section and a

passed this test, you can apply for your

based at the Defence School of Transport,

hazard perception section; it takes around

first ADI badge and join the ADI register.

its satellite establishments, single-Service

1 hour and 45 minutes altogether. You

Please note that all three parts of

bases and with units – all of them trained

must pass both parts at the same time

the ADI test work differently in Northern

and qualified to DVSA standards. Some

to pass the test. There’s no limit to how

Ireland (see www.gov.uk/browse/driving/

will be on the appropriate register, others

many times you can take the test, which

teaching-people-to-drive for further

may not be. However, virtually every motor

currently costs £81.

information).

transport pool is able to instruct people to

The second part is the driving ability

drive the vehicles it manages. With the vast

assessment test. It takes around an hour,

range of Service vehicles, there are people

currently costs £111, and consists of an

holding every conceivable licence and

eyesight test, vehicle safety questions and

THE DAY JOB

others who have trained them.

a test of your ability to drive to a very high

Driving lessons usually follow a similar pattern. As

standard. It will prove whether or not you

an instructor, you will be teaching your clients:

have a thorough understanding of good,

to use vehicle controls with confidence

The three tests that you have to take to

safe driving techniques, and that you can

to manoeuvre, turn, reverse and park safely

become an ADI are:

also demonstrate them.

the correct approach to road safety

about driving laws and the Highway Code

ability, which measures your ability to

how to do basic vehicle checks

2. practical test of driving skills

instruct pupils and is generally considered

how to deal with emergency situations.

3. practical test of teaching ability.

the most difficult of the three qualifying

Source: National Careers Service

You must pass each part before taking the

tests. You must pass part 2 before you

Get qualified! 1. computer-based test in two parts, theory test and hazard perception test

Part 3 is the test of instructional

questonline.co.uk l August 2016

DRIVING INSTRUCTION

DO YOU HAVE WHAT IT TAKES? Driving instructors need to be

MUST-HAVES!

accomplished drivers; they also need flexibility, imagination and commitment. A Service background, with its social

Calm Patience People skills

interaction and self-discipline, offers

or complete a two-day

very good preparation. The ability

assessment by examiners at a

for trainers. Fleet driver

to teach is vital, as are a high level

specified DVSA centre. Further

trainers, qualified to a higher

of driving skills, a knowledge of how

qualification is required to teach

people learn, an ability to assess

Direct Access courses. LGV instructors who wish to be on the

the performance of others, and communication and interpersonal skills. You can find links to full information about the three tests – plus to a host of other pages likely to be of interest – on

level, teach more advanced driving, usually in the corporate market; the register was introduced to set

DVSA’s voluntary register take a similar

standards for those who specialise in

series of exams to those for ADIs. They

providing this type of training, and to help

can be certified for four years, after which

raise the profile of the training on offer to

time they will need to re-register.

fleet drivers and their employers. ADIs can

Lift truck instructors should pass a

qualify for the register through a three-

the gov.uk website (again at www.gov.uk/

course with a trainer accredited by the

part exam comprising a touchscreen-based

browse/driving/teaching-people-to-drive),

Health & Safety Executive.

theory test, a practical driving test and

on the page headed ‘Teaching people to drive’. The ADI qualification lasts four years.

Blue light vehicles (police, fire, ambulance and MoD) are now recognised as a specialist category for the training of

a practical instructional test, or they can complete and pass an accredited course.

You will have to apply to renew your

drivers who are competent in emergency

Employment

registration before the end of your current

situations. The three core competencies

Once qualified, there are several options:

registration period, and have another CRB

are:

check.

1. assessing the need for an emergency

Other vehicles Motorcycle instructors may be trained directly by Approved Training Bodies

2. driving the vehicle safely to emergencies when responding to emergencies.

Compulsory Basic Training, CBT) and/

Fleet driver training also has a voluntary

August 2016 l questonline.co.uk

employment l

launch immediately as a sole trader

become a franchisee with a local or

3. demonstrating the correct attitude

(the only organisations that can teach

move into the profession gradually by fitting instruction around another

response

registration scheme

national driving school l

enter a partnership with other instructors and pool efforts.

FINDING A TRAINING PROVIDER As a potential instructor, you should ensure that the training provider you choose is reputable. The Official Register of Driving Instructor Training (ORDIT) lists suitably qualified and inspected trainers and establishments, and anyone seeking ADI training can approach them knowing that they have achieved the

brand recognition

required standards. Training costs vary,

a guaranteed supply of students

so you should contact several providers

a higher hourly rate?

to compare fees before deciding which

KEY CONTACTS

Department for Transport

course offers the best value for your

What can you earn?

personal circumstances. Be aware

The marketplace is diverse and offers

www.gov.uk/government/organisations/

that many companies advertise in the

many different earning opportunities. As

department-for-transport

press, and there is no requirement to be

well as training learner drivers to pass both

@transportgovuk

registered with the ORDIT.

the theory and practical elements of the test, there is the Pass Plus scheme, the

0300 330 3000

Driver and Vehicle Standards Agency

Driver Improvement Scheme and retraining

0300 200 1122

Working for a franchise

people who have fallen foul of motoring

customer.services@dsa.gsi.gov.uk

If you decide to work as a driving instructor

laws.

through a franchise, the fees you’ll have

According to the National Careers

www.gov.uk/government/organisations/ driver-and-vehicle-standards-agency

to pay are likely to vary considerably,

Service, full-time driving instructors can

depending on what’s included. (Clearly, this

earn around £18,000 to £20,000 in their

may account for a significant proportion

first year. Established instructors can earn

of your earnings, so you will need to give it

around £25,000 a year, and experienced

020 8686 8010

careful consideration.) Working through a

or specialist skills instructors £30,000

help@driving.org

franchise, you would usually pay a weekly

or more. Income is based on the cost of

www.driving.org

fee of between £200 and £300, but be

the driving lesson and the number of hours

@the_DIA

provided with a car. You would also pay for

worked. Lessons usually cost between £18

your own fuel. If a fee seems on the high

and £30 an hour. Car maintenance and

side, check the sorts of benefits it includes.

other expenses, such as fuel, have to be

For example, will you get:

paid for too, so don’t forget to factor in

these essential expenses. Q

a car included in the cost (although not

@DVSAgovuk Driving Instructors Association

fuel expenses)

questonline.co.uk l August 2016

ago as a commissioning Digital locks understand the workings of the majority engineer. He rose to the Lock fitting of locks you will come across in The Aston Business School Readers must consult Single Service Advisors BEFORE committing to courses position of sales manager and their MBA helped Alex Bill progress Key cutting customers premises be they domestic or When responding please mention Quest his career then operations manager,to butadvertisements commercial. Claimants must consult with their education staff to check eligibility for ELC funding beforeSafes making any commitment to study found the commercial and Car opening You will be taught to strip and business side of selling and delivering advanced industrial Specialist non‐destructive lock opening assemble locks, make keys for them by services exciting. Says Alex, ‘Following a really successful APPROVED BY MoD techniques hand and machine, and pick them open. IN SUPPORT OF THE ELC SCHEME project, the station director of a client was talking to me You will also be taught other opening about the MBA he had done at Aston – it sounded very One‐week field training methods using specialist equipment. You PROVIDER NUMBER interesting and appealing. He actively encouraged me to do Week three of your course will be spent will be trained on locking systems that one for myself. And I’m glad that I did! out with a locksmith doing daily work on are found on wooden, aluminium and ‘It has had a number of benefits, not just for myself, but a hands‐on basis. You will not just be an UPVC doors, as well as in what to expect also directly for Alstom Power. For example, it has enabled observer, you will be doing the work as when coming across steel doors found on me to impact the profitability of our service operations. At well. This is designed to give you commercial premises, such as final‐exit the same time, the improvements to my skills when invaluable experience in situations that doors and grill‐type gates. presenting and communicating to a wide range of audiences may arise, especially dealing with the Along with all of the above you will – from the shop floor to very senior managers – have been public if you have never done this be given sound advice from professionals very noticeable.’ before. Please note that we can arrange with regard to the financial side of your Alex adds, ‘It was challenging to find a balance between for you to complete this week separately business. You will be given guidance on carrying out my day job, going to lectures, studying at the at a later date if this is more suitable. what stock to put in your vehicle, how weekends and my family. However, Aston was great, and Class hours are 9 am–4 pm. your vehicle should be laid out and very flexible. When, towards the end of my second year, my equipped, and even what type of vehicle daughter was born I was able to rearrange my exams. This is without doubt the best locksmith to use. We will also help you to acquire Likewise, for my MBA dissertation, Aston was just as training course available anywhere in the accounts at the major locksmith supply flexible. UK today and, on successful completion, companies in the country. These ‘One of the most valuable things I learned was how to you will be awarded your level 3 NCFE accounts will allow you to purchase, at analyse and understand a wide range of complex and often National Accredited Certificate in trade price, stock for your van, tools and incomplete sources of information, and then synthesise Locksmithing. any specialist requirements that you may them into a coherent and compelling argument and short If you have any questions or would have. You will also receive a full set of presentation that gets straight to the point. like to book a course, please call 01432 course notes. All of this is backed‐up by ‘The MBA definitely gave me the knowledge and skills to 341257. a free 24‐hour helpline should you have progress my career, helping me to be promoted to general problems while trading. manager.’

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SA S

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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15 £2 da ,99 ys 5 tra for in in g

Our Level 3 Locksmith training course is the most intensive and comprehensive course available anywhere in the UK. We are passionate about training. Our course is staffed by ex forces personnel, Chief Instructor Ex 22 (SAS) Regt. We know what you need and how you need it. It is delivered with E.D.I.P. You will receive 10 days technical workshop training, and on completion, 5 days Field Training with our professional Field Trainers who are all qualified locksmiths who started their careers training with us. These locksmiths are all ex-forces. Our aim is to give you the best possible start in your new career. You cannot learn these skills in 5-7 days. It is just not realistic.

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Readers must consult their Single Service Advisors BEFORE committing to courses Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest When responding to advertisements please mention Quest

✆ 0800 3800 007 Fancy yourself as a Civil Aviation Authority Accredited Commercial Drone Pilot? Join the rapidly growing market at the right time. Use your IRTC and accommodation credits towards a short residential training course that will enable you to earn money using your drone for aerial work. All MOD resettlement forms available on request. Residential Course includes: • • • • • • Discounted rate for service personnel (quote QSTMR16) £860 plus VAT (Usually £1095)

Theory Training Practical Training - using our fleet of drones Flight Assessment - at no additional cost No re-sit fees Operations Manual writing workshop and proofing Membership of the ‘Drone Pilot Academy - Certified Operators’ database

Note: If you already have aviation experience then a shortened course may be available.

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««

Factfile Sponsored by

FACTFILE

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This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.

[Personal development and education opportunities] What is Personal Development (PD)?

PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons

>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career

PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide

Other sources of information include:

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

A PD Route Map

>> >> >> >> >> >> >> >>

Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)

unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk

In-Service

Local colleges or training providers

Distance/ open learning

eLearning – the Defence Learning Environment (DLE)

PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!

Distance Learning

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).

To find out more, check out the article about distance learning on the Quest website: questonline.co.uk

August 2016 l questonline.co.uk

College Courses

You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.

Personal Development Record (PDR)

Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.

Key: Q Service personnel

consult their Single Advisors Service Advisors BEFORE committingtotocourses courses Readers mustReaders consultmust their Single Service BEFORE committing Readers must consult st consult their Single Service Advisors BEFORE committing to coursesWhen responding When responding to advertisements please mentionQuest Quest to advertisements please mention When responding to advertisements please mention Quest t S s a FR m e u t B di u y Se s a Sta h Ma e u m 2t Se ssa d 1 r Ka xfo O

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Sources of advice and finance Standard Learning Credits

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

Enhanced Learning Credits

The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com

Individual Resettlement Training Cost (IRTC)

The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4.)

Further/Higher Education (FE/HE) Access

The Ministry of Defence and the Department for Business, Innovation and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.

Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.

Resettlement Grant (RG)

The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.

August 2016 l questonline.co.uk

Armed Forces Compensation Scheme

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com

University Short Courses

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.

learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.

Professional and Career Development Loans Finding a job

Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits

If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages ( www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

Key: Q Service personnel

Readers must consult their Single Service Advisors BEFORE committing to courses When responding advertisements please mention Quest Readers must consult their Single to Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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FACTFILE

Resettlement: Preparation for leaving the Forces

Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. RFEA – The Forces Employment Charity – is an integral part of the CTP and leads on the provision of job opportunities and employment support. This provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The

CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

A Service Leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge

Employment Support Programme

>> Prepares PRP with Consultant >> Receives regional employment advice

No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Served more than 6 years – or medical discharge?

Yes

Attends Career Transition Workshop (CTW) or equivalent

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings

Receives advice on or notification of matched job opportunities

Makes job applications

Secures employment

Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge

ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding

• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress

CTP support for up to 2 years after discharge; OA job finding support until retirement

Resettlement Services

Resettlement Centres

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).

Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

August 2016 l questonline.co.uk

Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872930 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 555834 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk

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Graduated Resettlement Time (GRT) GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.

Transition services and entitlements

Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training. Years’ Service 1. <1 2. 1+ 3. 4+ 4. 6+ 5. 8+ 6. 12+ 7. 16+

Normal Discharge

Medical Discharge(2)

CTP GRT(1) No 0 No 0 ESP 0 FRP 20 FRP 25 FRP 30 FRP 35

CTP GRT(1) FRP 10 FRP 30 FRP 30 FRP 30 FRP 30 FRP 30 FRP 35

IRTC No No No Yes Yes Yes Yes

Outflow

<4 Years’ service or administratively discharged

IRTC Yes Yes Yes Yes Yes Yes Yes

Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme

Duty Allowances for Resettlement Activities Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur subsistence costs may be arranged through any training provider in the event that there is no available CTP in-house training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.

For the most up-to-date information, please visit www.ctp.org.uk

• Vulnerability Assessment • Resettlement Brief • Resettlement Interview • Gateway to 3rd Sector:

– Housing – Finance – Social Benefits – Employment – Pensions – Health

Employment Support Programme >4<6 Years’ Service

• Job-Finding Service • ‘RightJob’ Access • Consultant Interview • Housing Brief • Financial Aspects of Resettlement Brief • Access (on a standby basis) to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events

Full Resettlement Programme >6 Years’ Service

• IRTC Grant (£534) • Resettlement Leave (up to 35 days) • Career Transition Workshop (3 days) • Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking • Career Consultancy • Travel Warrants (up to 7) • ‘RightJob’ Access • Financial Aspects of Resettlement Brief • Housing Brief • Access to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events

Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10,302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10,302

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FACTFILE

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Resettlement Training

Service Leaver Support Teams (SLSTs)

Training provided by the CTP

Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service Leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.

Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk

Training provided by Preferred Suppliers ThePreferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres. Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.

Overseas Resettlement Training Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. >> The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas. >> The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration. >> SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers. Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.

CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service Leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.

Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING…

Call our central line 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk

FOR RIGHTJOB ASSISTANCE…

CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.

CTP Future Horizons CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: >> Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have >> Live Online Chat Events – enable Service Leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs >> Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. >> Search for upcoming CTP events on our website at www.ctp.org.uk

RFEA – The Forces Employment Charity Job-finding assistance and access to RightJob is available through the RFEA Employment Compass Programme (ECP), a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MoD Resettlement support and are returning to the employment market after two years post discharge from service. The RFEA’s aim is to assist Veterans to secure quality, sustainable employment for the rest of their working lives. RFEA has an unparalleled understanding of the skills and ambitions that ex-Forces/Veterans bring to the employment market. We also have a proven track record of helping all ranks, trades, backgrounds and services to find, and remain in, work. Indeed, in 2014 RFEA provided employment support to just over 4,000 Veterans UK-wide. Tel: 0845 873 7166 Email: AdminRFEA@ctp.org.uk Website: www.rfea.org.uk

August 2016 l questonline.co.uk

CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service Leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity. To discuss any aspect of CTP Future Horizons, please call Darren Bickerstaffe, Programme Manager, on 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: >> ITC Catterick, Hook Company: 01748 831274 >> ATC Pirbright, Sword Company: 01483 475526 >> Resettlement Centre Plymouth: 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.

CTP Assist CTP Assist aims to help wounded, injured and sick Service personnel who have the greatest need to find a new, fulfilling career that meets their individual needs, and to assist them in moving on with their lives. The support given will help to pinpoint a rewarding and realistic change of career. Service leavers who are likely to be medically discharged and are ready to engage in resettlement will be referred to the programme by their Chain of Command. To find out more about how CTP Assist can support you, visit www.ctpassist.ctp.org.uk

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Making the transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn

skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.

The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.

Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.

Define the product

Understand the world of work

>> >> >> >> >> >> >> >> >>

>> >> >> >> >> >>

Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks Identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)

Prepare self-marketing literature Your CV should include: >> a personal profile – your USP >> major achievements – the benefits you brought to current and previous jobs >> a focus on your transferable skills Your CV should avoid mentioning: >> details of salary >> references >> any negative aspects of your career to date >> clichés, jargon, abbreviations and untruths

What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?

Identify your interests and skills >> >> >> >> >>

What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?

Proactive networking >> >> >> >>

How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?

Research the market

Networking advice

>> >> >> >> >> >>

Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences

Implement a marketing campaign Use a variety of approaches, including: >> responding to advertisements >> direct approaches by phone and letter >> networking >> employment agencies >> develop a system and keep records of all activities >> follow up approaches systematically >> learn from your mistakes

Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation

The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.

Sell yourself on a face-to-face basis >> >> >> >> >> >> >> >> >> >> >>

Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes

For the most up-to-date information, please visit www.ctp.org.uk questonline.co.uk l Augus 2016

Q Courses and events COURSES AND EVENTS

This guide includes the courses currently scheduled to run in September 2016

Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all courses scheduled for 2016 is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RC Aldergrove

rcaldergrove@ctp.org.uk

RRC Cottesmore rrccottesmore@ctp.org.uk

Employment Support Programme Wksp

08 September 2016 08 September 2016

RRC Rosyth

rrcrosyth@ctp.org.uk

FAR All Ranks START DATE END DATE CTW Mixed Class

12 September 2016 14 September 2016

START DATE END DATE CTW Mixed Class

Employment Support Programme Wksp

06 September 2016 12 September 2016 19 September 2016 26 September 2016 27 September 2016

RRC Aldershot

CTW Officer/SNCO

20 September 2016 20 September 2016

rrcaldershot@ctp.org.uk

08 September 2016 14 September 2016 21 September 2016 28 September 2016 29 September 2016

05 September 2016 29 September 2016

Employment Support Programme Wksp

Networking

28 September 2016 28 September 2016

Self Employment Awareness

19 September 2016 19 September 2016

RC Plymouth

rcplymouth@ctp.org.uk

START DATE END DATE

05 September 2016 07 September 2016

START DATE END DATE

CTW Junior Ranks

FAR All Ranks

CTW Junior Ranks

20 September 2016 22 September 2016

14 September 2016 14 September 2016 (Course location External Venue)

CTW Mixed Class

Self Employment Awareness

19 September 2016 21 September 2016

CTW Mixed Class

CTW Junior Ranks

12 September 2016 14 September 2016 19 September 2016 21 September 2016 (Course location Lossiemouth) 19 September 2016 21 September 2016 26 September 2016 28 September 2016

CTW Officer/SNCO

05 September 2016 07 September 2016

Employment Support Programme Wksp

20 September 2016 21 September 2016

FAR All Ranks

14 September 2016 14 September 2016 15 September 2016 15 September 2016

30 August 2016 12 September 2016 13 September 2016 26 September 2016

CTW SNCO

rcgermany@ctp.org.uk

CTW Officer/SNCO

Employment Support Programme Wksp

START DATE END DATE

Employment Support Programme Wksp

FAR All Ranks

12 September 2016 14 September 2016 27 September 2016 29 September 2016

FAR All Ranks

Employment Support Programme Wksp

08 September 2016 08 September 2016

31 August 2016 02 September 2016 05 September 2016 07 September 2016 12 September 2016 14 September 2016 19 September 2016 21 September 2016

Housing

CTW Mixed Class

13 September 2016 13 September 2016

26 September 2016 28 September 2016

Interview Techniques

CTW Officer

29 September 2016 29 September 2016

13 September 2016 15 September 2016

Self Employment Awareness

CTW Officer/SNCO

RC Portsmouth

CTW SNCO

CTW Officer

27 September 2016 29 September 2016

RC Germany

13 September 2016 15 September 2016

05 September 2016 05 September 2016 29 September 2016 29 September 2016 (Course location The Bell, St Omer Barracks)

RRC Catterick rrccatterick@ctp.org.uk

START DATE END DATE CTW Junior Ranks

12 September 2016 14 September 2016

CTW Mixed Class

06 September 2016 08 September 2016

CTW Junior Ranks

05 September 2016 05 September 2016

Housing

06 September 2016 06 September 2016 (Course location Sennelager)

Self Employment Awareness

15 September 2016 15 September 2016

Central London

resettlementinfo@ctp.org.uk

CTW Officer/SNCO

START DATE END DATE

Employment Support Programme Wksp

CTW Senior Officer

19 September 2016 21 September 2016

26 September 2016 26 September 2016

FAR All Ranks

06 September 2016 06 September 2016

Self Employment Awareness

12 September 2016 12 September 2016

RRC Colchester rrcnortholt@ctp.org.uk

START DATE END DATE CTW Mixed Class

12 September 2016 14 September 2016 19 September 2016 21 September 2016

Employment Support Programme Wksp

08 September 2016 09 September 2016

06 September 2016 08 September 2016

FAR Senior Officers

22 September 2016 22 September 2016

Interview Techniques (Snr Officer)

01 September 2016 14 September 2016 15 September 2016 28 September 2016

START DATE END DATE

29 September 2016 29 September 2016

26 September 2016 28 September 2016 (Course location Brize Norton)

28 September 2016 28 September 2016

05 September 2016 07 September 2016

22 September 2016 22 September 2016

27 September 2016 27 September 2016

rcportsmouth@ctp.org.uk START DATE END DATE

RRC Tidworth rrctidworth@ctp.org.uk

START DATE END DATE CTW Junior Ranks

27 September 2016 29 September 2016 06 September 2016 08 September 2016 20 September 2016 22 September 2016

Employment Support Programme Wksp

05 September 2016 07 September 2016

08 September 2016 15 September 2016 22 September 2016 29 September 2016

CTW Mixed Class

FAR Officers

CTW Junior Ranks

12 September 2016 14 September 2016

CTW Officer

19 September 2016 21 September 2016

08 September 2016 15 September 2016 22 September 2016 29 September 2016

08 September 2016 08 September 2016 (Course location 1 RHA Lecture Theatre)

FAR Other Ranks

CTW SNCO

26 September 2016 28 September 2016

07 September 2016 07 September 2016 (Course location 1 RHA Lecture Theatre)

rcnortholt@ctp.org.uk

Employment Support Programme Wksp

Insight to Management Consultancy

START DATE END DATE

Interview Techniques

CTW Mixed Class

Self Employment Awareness

Networking

09 September 2016 09 September 2016

RC Northolt

12 September 2016 14 September 2016 26 September 2016 28 September 2016

22 September 2016 22 September 2016 15 September 2016 15 September 2016 06 September 2016 06 September 2016

CTW Officer

20 September 2016 22 September 2016

Visit www.ctp.org.uk for further details August 2016 l questonline.co.uk

22 September 2016 22 September 2016 12 September 2016 12 September 2016 19 September 2016 19 September 2016

Self Employment Awareness

21 September 2016 21 September 2016

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Courses 4 Forces Winter final 2015_C4F 14/12/2015 09:08 Page 19

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http://www.courses.napier.ac.uk/BusinessandEnterprise_OffCampus__W30015.htm Or email BABE administrator Suzanne Smith su.smith@napier.ac.uk * Personnel below this rank may still qualify and Military Civil Servants with 2 years’ management experience are also likely to be eligible, contact to check

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Readers must consult When responding to advertisements please mention Quest their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest When responding to advertisements please mention Quest

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