Quest August 2017 by Bulldog Publishing

INCORPORATING COURSES 4 FORCES

AUGUST 2017

HAVING

A BALL How Bob Lovell kitted out his dream career

And get on course for these careers:

ST A

Accountancy and book-keeping Drone operator

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Th Tyo in U ur ki P ng o w St n of S P ar b ru E t us n C he in n re es ing I A ! s? L

PLUS

ROUTE PLANNING FOR ALL RANKS COURSES I FUNDING I CAREERSï&#x201A;&#x;I RESETTLEMENT

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EDITOR READY FOR A NEW START? If so, you’ve

come to the right place, as this August edition of QUEST, incorporating COURSES 4 FORCES, is a business start-up special. So, whether you plan to stay in uniform for a while yet or have already set out on your resettlement journey and are considering or embarking on a self-employed future, read on and we’ll help you set the wheels in motion. If you’re thinking of going it alone, there are a great many qualifications you can amass that will help you – both in general terms and specific to your chosen field. That’s where your ELC comes in and, as usual, the first half of this month’s issue includes all the information you’ll need to help you claim and make best use of it – whether you’re still serving or have already left but are still eligible to claim. As well as all the need-to-know ins and outs of the ELC application and claims process, we examine how distance learning can help you in your pursuit of qualifications, and focus on higher-level study choices too. We also check out the complementary fields of accountancy and book-keeping – areas that are really worth knowing about if you plan to run your own business, whether you want to tackle that side of things yourself or keep an eye on the people you’re employing to do so! Beyond that, there’s our regular look at the second chance offered by the Access to HE Diploma, which makes higher education an option even if you thought it wasn’t. As ever, rounding up the section is our one-stop education and funding planner, summarising your learning and personal development opportunities, with tips for improving your career prospects and information about the funding sources available to help you achieve your goals.

… and talking of goals, in part two, you’ll find the usual QUEST mix of inspiration and practical advice on resettlement issues, headed up this time by Bob Lovell, also featured on this month’s cover. A former Royal Signals SNCO, with strong roots in rugby, Bob left behind his uniform to launch his own bespoke sportswear range and it’s already a winner! Lining up after that, we have an eye to the sky, checking out the new opportunities offered by the burgeoning world of drones – a career area that is already taking off big time, so find out all you need to know to enable you to get in on the ground floor. Regular civvy contributor Ralph Straw has more of his short-and-to-the-point advice to help keep you civvy savvy and, to give your resettlement plans a shot in the arm, you’ll find full CTP course and events listings on page 60, followed by our handy ‘Transition Factfile’ including useful information from a range of sources. At the centre of all this is ‘The Hub’, where you’ll find news on training and course options, along with reader reports and transition support info. As in any other month, August QUEST is – we hope – your essential guide to support, funding, training courses, careers and transition … Your starting point for success!

For all the latest information, visit our website: questonline.co.uk

Lynn Brown Editor

Quest and the Quest logo are registered trade marks of

Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Tony Heathfield Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798

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August 2017

AUGUST 2017 >>

Contents YOUR ELC

06 ELC 101: the basics 08 Are you eligible for ELC? 10 How to use your ELC funding

12 How to claim if you are still serving 14 How to claim after leaving 16 Avoiding queries or rejection 18 ELC dos and don’ts 20 Higher-level study 22 Distance learning 26 Qualifications to further your Service career 28 The Access to Higher Education (HE) Diploma START-UP SPECIAL 30 Running your own business: all you need to know to get started 34 Self-starter success stories 35 The challenges of going it alone 36 Financial aspects: record-keeping, accounting and book-keeping 40 Education and funding planner 42 Useful contacts

THE HUB 44 Course and training options, transition news and reader reports

YOUR RESETTLEMENT

48 Success story: inspiration from those who’ve already made the transition. This month, owner and managing director of GeckoSportswear, Bob Lovell 51 Trainers in focus: the learning provider that’s building better bailiffs 52 Careers in focus: drones 58 Civvy savvy: advice from the ‘other side’ 60 CTP courses and events 62 Transition factfile

August 2017 l questonline.co.uk

questonline.co.uk l August 2017

YOUR ELC ELC BASICS

ELC 101 The basics

ubject to certain eligibility

The PF FE/HE scheme provides

Withdrawal once payment has been

criteria (see page 8), the ELC

Service leavers and Service personnel

made due to foreseeable postings/

scheme offers currently serving

in their qualifying resettlement phase

Service activities will usually meant

or former Service personnel access to a

with access to a first full level 3 or a

first full level 3 (GCE A-level or vocational

first HE qualification (a foundation

equivalent) or a first higher education (HE)

degree or a first undergraduate

compassionate reasons cause your

qualification (e.g. a foundation degree or a

degree or equivalent) with support

withdrawal, you should seek advice

towards tuition fees.

from your Education Staff or Learning

Only one ELC claim can be made in

Adviser.Q

first undergraduate degree or equivalent) free from tuition fees. Here’s the basic

information you need to know … l

The ELC lower tier offers up to three

learning of at least 20% of the cost (the ELC element includes VAT but

tier offers up to three payments of up

excludes travel, accommodation, food,

to £2,000 in three separate financial

books and materials). l

You must discuss your plans with

The three separate years do not have

your line manager and education

to run consecutively, and may be a

adviser before making any financial

combination of both higher and lower

commitment. l

ELC are available for full- or part-time

ELC may be claimed for the same

study for a qualification at level 3 or

learning course if it continues for more

above, as defined on the NQF or SCQF,

than a year, or for a different learning

with an organisation on the approved

purpose each year. l

You must make a contribution to your

separate financial years; the higher

levels. l

providers list maintained by ELCAS.

If one course combines with others for

a single learning purpose these can be

− – Service training

combined to claim ELC.

− – civilian accredited Service training

You may not claim ELC for:

A new ELC award was created in 2016.

(unless at least 30 hours extra work

It’s an aggregated lower-tier award,

is involved, together with a separate

which is a single payment of up to

If unexpected Service or

any one financial year (April to March).

payments of up to £1,000 in three

years. l

that no further claims will be allowed. l

exam, assessment or assignment)

£3,000 for those with six or more

− – membership fees

years of qualifying service, which will

− – books and materials

count as all three awards.

− – normal Service sport and adventurous training.

ELC SCHEME: LATEST STATS From its inception until the end of March 2017, 382,375 people had registered with the ELC scheme and 127,114 claims had been made, to the value of £194.8 million.

August 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Certified Network Cable Installer (CNCI®) Resettlement Program

www.cnet-training.com/resettlement

20 Days = 5 Days Copper Cabling | 5 Days Fibre Cabling | 10 Day Work Placement

Everything you need to start a new and successful career

The Certified Network Cable Installer (CNCI®) is the perfect program to start your new career within the network cable installation industry, it provides two qualifications, official certification and eligibility for an Electrotechnical Certification Scheme (ECS) Datacomms Specialist card - a must to allow you to work on-site. The CNCI® program includes 5 days copper cabling and 5 days fibre cabling, and Service Leavers also gain a 10 day Work Placement, allowing actual on-the-job experience which has the potential to turn into employment.

Call us to find out how you could benefit from joining the Network Infrastructure Sector +44 (0)1284 767100

u 20 day program u 5 days of copper installation u 5 days of fibre installation u 10 days of work placement u Gain two industry recognised qualifications

u Gain official certification

questonline.co.uk l August 2017

YOUR ELC ELIGIBILITY CRITERIA

Are you eligible for ELC?

Take a look at the eligibility rules below to find out … l

All Regular Service Personnel (SP)

have left the Service or entered your

day of service, you will be eligible to claim

currently in service will be auto-

qualifying resettlement phase on or

ELC at the higher tier (£2,000), subject to

enrolled on the ELC scheme, as will

after 17 July 2008

meeting the other conditions associated

meet UK residency requirements to

with the scheme.

future SP on completion of their Phase 1 training. l

qualify for full state subsidy.

The qualifying service required

Special eligibility criteria apply if you were

What about if you are medically

for both ELC lower-tier and FEHE

medically discharged from service before

discharged?

awards will increase from four to six

achieving the required number of years’

You are eligible to claim ELC at the

years from 1 April 2017. If you will

service. If this is the case, please seek

lower (£1,000) or higher (£2,000) tier

already have accumulated four years’

advice from your unit education staffs.

depending on your length of service on

qualifying service before 1 April 2017,

In detail …

lower-tier award and FEHE.

When can you start claiming ELC?

completing six years of service, you may

If you left – or are due to leave –

You can start claiming when you have

be eligible to make claims at the lower-

service on or after 1 April 2016, you

accumulated the necessary qualifying

tier rate if the injury or illness was caused

are entitled to post-service access to

years of service. For example, if you

or significantly worsened, wholly or

ELC and FEHE for five years.

registered on the ELC scheme and have

predominantly by service, as defined by

If you left between 1 April 2011 and 31

been serving since 1 April 2000, you will

the Armed Forces Compensation Scheme

March 2016 inclusive, you will have

have been entitled to start claiming at the

(JSP765).

until 31 March 2021 to use your ELC or

£1,000 level from 1 April 2004 and at the

FEHE (i.e. five years from March 2016).

£2,000 level from 1 April 2008. As noted

What if you are no longer serving?

If you left before 1 April 2011, you

above, from 1 April 2017, the qualifying

If you have already left the Service or are

will retain ten years of post-Service

service for lower-tier awards will increase

in your resettlement phase, you may be

access.

from four to six years. However, if you will

eligible to claim under the terms of the

have accumulated four years’ qualifying

Publicly Funded Further Education/Higher

service before 1 April 2017, you will still be

Education (PF FE/HE) scheme. Take a

able to claim your lower-tier awards.

look at the feature on page 14 to find out

In brief … To take advantage of ELC support, you must: l

the date of discharge. Additionally, if

you keep your entitlement to use ELC

you are medically discharged prior to

more – or, for full details and to check the

have completed four years of full-time

What happens if you are made redundant?

detailed eligibility rules, visit

service or, from 1 April 2017, six years

Irrespective of whether or not you applied

www.enhancedlearningcredits.com

have joined – or since April 2016

to be made redundant, you will cease

been automatically enrolled – on the

to accrue service for ELC eligibility on

Find out more

scheme and completed four years’ or,

the day you leave service. If you have

Much more detailed information is

from 1 April 2017, six years’ qualifying

accrued six or more years’ service since

available in JSP822, which can be

scheme membership

registering on the scheme by your last day

downloaded from the ELCAS website at

apply only for a first eligible FE/HE

of service, you will still be eligible to claim

www.enhancedlearningcredits.com Q

qualification at the level for which you

ELC at the lower tier (£1,000). If you have

are academically qualified to enter

accrued eight or more years’ service since

learning on leaving the Service

registering on the scheme by your last

August 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses st consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest When responding to advertisements please mention Quest

Insight into the UK Surveillance Industry As the leading provider of covert surveillance and investigations, The Surveillance Group would like to offer military personnel the opportunity to attend a free Insight Day, to discover more about the surveillance industry. Upcoming Dates in 2017: 25th August, 29th September, 27th October Early booking will avoid disappointment, so to confirm your attendance please contact Lee on 0800 5870170 or visit our website: www.thesurveillancegroup.com

Quest March 2016 Final_2016 07/03/2016 09:26 Page 11

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

s of NEBOSH Courses Phoenix Health & Safety are an approved Enhanced Learning Credits (ELC) provider of NEBOSH training courses. Courses are on offer at venues around the UK and beyond, or via distance learning. Innovative support methods include course materials in audiobook format, online revision modules and social media support groups. Courses available include: NEBOSH National General Certificate NEBOSH National Construction Certificate NEBOSH National Fire Certificate NEBOSH National Diploma And many more... Contact us today for an informal discussion on how we can help with your training requirements.

33 March 2016 / www.questonline.co.uk

questonline.co.uk l August 2017

YOUR ELC SPENDING OPTIONS

How to use your ELC funding When your claim’s approved, there’s a wide choice of where to spend your funding

LC are available for full- or part-time study for a

other academic qualifications

qualification at level 3 or above, as defined on the

professional self-development

National Qualifications Framework/Regulated

accreditation of prior learning

Qualifications Framework (NQF/RQF),* with an organisation

vocational training

on the approved providers list held by ELCAS and viewable at

registration and accreditation fees

www.enhancedlearningcredits.com It could be an A-level, or

sports qualifications

an NVQ 3 or equivalent award. You may also use ELC to fund

overseas qualifications

anything above that, too, like university modules or nationally

resettlement training (during last two years of service only).

recognised diplomas. This might include:

To find out more about accessing higher-level study in particular,

foundation degrees

take a look at our feature on page 20.

postgraduate qualifications

CHOOSING A COURSE

Electrical Courses Ltd Train to become an Electrician! We offer the following industry recognised courses for aspiring and already qualified Electricians; •

Level 2 Diploma in Electrical Installations (2365)

•

Level 3 Diploma in Electrical Installations (2365)

•

Level 3 NVQ in Electrotechnical Systems (5357)

•

Level 3 17th Edition Regulations (2382)

•

Level 3 Inspection and testing courses (2391)

Before deciding on a course, you should consider: l its relevance to your personal development plan l your ability to undertake it l likely disruptions to Service requirements l the flexibility of the study method. * The Regulated Qualifications Framework (RQF) is replacing the Qualifications and Credit Framework (QCF) from 1 October 2015 onwards. Ofqual expects the QCF to expire on 31 December 2017.

For more information call 01223 834062 or email info@electricalcoursesuk.co.uk

www.electricalcoursesuk.co.uk

August 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

W Woodward SHE Ltd.

W W Your Training - Your Entitlement - Your Future

5 NEBOSH Certificate Quals 1 ELC Claim Only from WOODWARD

Now taking course bookings for Spring 2018 in Catterick.

NEBOSH National General Certificate NEBOSH International General Certificate Conversion NEBOSH National Certificate in Fire Safety NEBOSH Environmental Management Certificate NEBOSH National Certificate in Construction Safety NEBOSH Inter. Technical Certificate in Oil & Gas Safety NEBOSH National Diploma in Health & Safety NEBOSH Diploma in Environmental Management

Resettlement Courses Also Available at Our Training Venues in Edinburgh and Carlisle.

Telephone ~ Sharon on 01228 - 592614 email ~ info@woodwardgroup.co.uk

www.woodwardgroup.co.uk

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

ELC

E LC Logo 4435

PROVIDER NUMBER

questonline.co.uk l August 2017

YOUR ELC HOW TO CLAIM YOUR ELC

Making an application Your step-by-step guide

1. Read Joint Service Publication JSP822 – Defence Direction

and Guidance for Training and Education. 2. Think about what fits your personal development plan and your future. 3. Discuss this with your line manager and education/learning staff.

any new publicly funded providers to be accepted on to the scheme, as the registration process can take several weeks. Once they have been accepted, you can submit an application to study with them. 9. Providers are expected to waive any initial registration fee,

4. Get the necessary approval to enrol.

so don’t pay any of your own money towards the cost of their

5. Go to the ELCAS website at

tuition fees – if you do, it will not be refunded.

www.enhancedlearningcredits.com and complete the ELC application form online. 6. Check the ELCAS database of approved providers to see if the course you wish to enrol on is allowable under the rules. 7. If you wish to use a provider that is not on the list, ensure they

8. Do not leave everything until the last minute. Allow time for

10. You must submit a separate claim form for each year of a course – if you don’t, it could result in support being withdrawn. 11. Start learning, and make the most of your life! ELCAS has produced a useful flow diagram to sum up the claims

are eligible to participate in the scheme (they must deliver

process. You can find this in the Annex at the end of JSP822,

publicly funded FE/HE) and ask them to apply for scheme

which can be downloaded from the ELCAS website at

membership using the information on the ELC website.

www.enhancedlearningcredits.com Q

August 2017 l questonline.co.uk

Phoenix Health & Safety are the Premier Providers of NEBOSH Courses Phoenix Health & Safety are an approved Enhanced Learning Credits (ELC) provider of NEBOSH training courses.

Courses available include:

•

NEBOSH National General Certificate

•

NEBOSH National Construction Certificate

• •

NEBOSH National Fire Certificate

•

NEBOSH International Construction Certificate

support groups.

•

NEBOSH International Oil and Gas Certificate

• •

NEBOSH National Diploma

0345 500 8811 info@phoenixhsc.co.uk

And many more...

Courses are on offer at venues around the UK and beyond, or via distance learning. Innovative support methods include course materials in audiobook format, online revision modules and social media

NEBOSH International General Certificate

NEBOSH International Diploma

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC

PROVIDER NUMBER

3518

YOUR ELC HOW TO CLAIM AFTER LEAVING

No longer serving? Here’s how to claim your ELC if you have left the Services

Note: You should contact your SSR with questions only if you have been unable to find the answer to your query on the ELCAS website at www.enhancedlearningcredits. com (this also has a useful FAQs page).

lthough the main purpose of ELC

claim form to them at the relevant address

Royal Navy

is to encourage serving personnel

(again, see box), along with:

ELC Manager, Mailpoint 3.3, Leach Building,

to pursue higher-level learning

evidence of your last day of Service,

Whale Island, HMS Excellent, Portsmouth

that benefits both the learner and the

which could be a copy of your

PO2 8BY

Armed Forces, it also allows level 3-plus

discharge document, a copy of your

02392 625954

learning to be pursued during resettlement

P45 terminating employment or a

NAVYTRGHQ-EL3RRESETSO3C@mod.uk

or for up to five years after leaving the

document stamped by your regiment

Services.* The majority of this learning

confirming your leaving date**

Army

a copy of a utility bill showing your

Learning Credit Scheme (LCS) Manager,

home address

Education Branch Zone 4, Floor 2, Army

full information about the course

Personnel Services Group, Home Command,

future employer and, nationally, adding to

you wish to undertake and including

Ramillies Building, Army HQ

the UK’s skills base.

details of your registration date where

Monxton Road, Andover SP11 8HJ

is likely to be vocational (learning new

skills or enhancing existing ones), with the qualification benefiting the learner and a

First of all, refer to the eligibility

applicable. Q

criteria listed on page 8. To make a

01264 381580 elc@detsa.co.uk

claim, download the appropriate form

The Army Single Service telephone helpline

from the ELCAS website and complete

*If you left the Service before 31 March 2016, please

it fully, except for Parts 4 and 5 – your

refer to JSP822 at www.enhancedlearningcredits.

Single Service Representative (SSR) will

com for the expiration date of your claims.

Royal Air Force

complete these elements (you will find

** If you were in the RAF, you can request a copy of

Learning Credits Administrator,

their contact details in the accompanying

your discharge document from the RAF Disclosures

Accreditation and Education Wing, RAF

box). Send your otherwise fully completed

team at www.raf.mod.uk/links/contacts.cfm Army

Central Training School, HQ 22 TrgGp, Room

personnel can request details of discharge dates

IMPORTANT!

221B, Trenchard Hall, RAF College, Cranwell

from the Army Personnel Centre by calling 0845

NG34 8HB

All applications must be submitted to

6009663.

SSRs for approval at least 25 clear working days prior to the start of the course you wish to take. They will then submit approved applications to ELCAS. You should not submit your claim form direct to ELCAS.

WHERE TO SEND CLAIMS IF YOU ARE NO LONGER SERVING

August 2017 l questonline.co.uk

is open 9.30–12.30, excluding bank holidays.

01400 268 183 22TrgGp-CTS-AandEWg-LCA@mod.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Advanced Helicopter Training Training Pilots. Employing Pilots. Since 2005 we have been the leading provider of EC135 Type Ratings, Instrument Ratings and instructor courses. We now offer NVIS and GNSS training along with CPL and ATPL tests. APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC PROVIDER NUMBER

2950

visit www.babcockpilottraining.com email Elly.Clark@babcockinternational.com or telephone +44 (0) 1452 856 007

questonline.co.uk l August 2017

YOUR ELC HOW YOU CAN HELP

Avoiding queries or rejection How you can help things to run smoothly

LCAS deals with many claims that

minimum criteria (level 3 or above on the

and research and discuss your learning with

have to be queried or rejected: almost

NQF or RQF) or the learning provider is

your line manager and Service education or

not on the ELCAS approved providers list

learning adviser. This also applies if you are

failure to follow the correct procedure for

a qualifying ex-Service person using your

authorising the claim

ELC. The 25-working-day margin is in place

the course not commencing in the

for good reason. If you don’t plan far ahead

qualifying financial year

enough you could find yourself significantly

incorrect financial data, such as the

out of pocket as retrospective claims are not

authorisation note (CAN) from ELCAS

learner’s contribution being less than

allowed under any circumstances.

learners failing to allow sufficient time

20% or the MoD’s contribution calculated

20% of claims received fail to comply

with the correct procedures. Some of the

main reasons for rejection include: l

applicants enrolling on a course – and

sometimes paying a fee – without first obtaining the necessary claims l

as exceeding the ELC award

offered by an approved provider are

incomplete details or errors in course title

automatically admissible under the ELC

so any claim submitted within 25 working

or course level (these account for 25% of

scheme. This is a common mistake: one

days of the start of the course will

all rejected/queried claims)

provider may supply many courses, but only

applicants not registered on the ELCAS

those approved courses at NQF/RQF level 3

system

or above (and equivalent) listed on the ELCAS

more than one active claim being

website may be considered for ELC purposes.

between submitting a claim and starting a course – this takes at least five weeks,

automatically be rejected l

form for the previous claim has been completed – such claims are also

a second or third ELC claim being submitted before the course evaluation

Also, do not assume that all courses

processed for an individual in the same l

plan ahead and get it right first time

automatically rejected

To help avoid rejection on grounds such as

don’t buck the system or pay upfront

the course does not meet the necessary

those listed above, you should plan ahead,

complete your claim with care! Q

August 2017 l questonline.co.uk

financial year.

So:

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

NHS Ambulance Services Recruitment Qualifying Courses ELCAS funding approved

FutureQuals Level 4 Diploma Associate Ambulance Practitioner

4 weeks home-based on-line learning, plus 10 weeks classroom based learning (Mon - Fri)

£4,150

Clinical Practice Placement Hours (paid) provided. This course is designed to support progression to the Diploma in Paramedic practice.

LIFESKILLS MEDICAL UK Emergency Medical Services Authority

BIRMINGHAM

Courses in Feb, Jun, & Oct 2017

FutureQuals Level 3 Certificate Emergency Response Ambulance Driving “Blue Light” emergency driving course 4 weeks (Mon - Fri)

£2,800

Category C1 on Driving Licence is required. This is the only emergency response ambulance driving qualification recognised by the NHS Ambulance Services.

0121 515 5205 info@lifeskillsmedical.com www.lifeskillsmedical.com contact us for course dates and full details

Courses every month throughout year

These two courses meet the educational requirement for entry to the NHS Ambulance Service Trusts, Independent Ambulance Services, or Independent Medical Services, and are Ofqual regulated through FutureQuals Awarding Organisation. All charges plus VAT

Ambulance Service Institute UK Training Centre

Career Transition Partnership Approved Provider

Royal College of Surgeons (Edinburgh) Approved Courses

Approved by Future Awards & Qualifications to deliver RQF Courses

questonline.co.uk l August 2017

Course notes

YOUR ELC ELC DOS AND DON’TS

Engineering your way to the top

Accredited Competence in General Locksmithing level 3 course

echanical engineer Metal door lock bodies 1 Safe & Secure’s level 3 course is Alexander Bill completed Knob sets conducted over a three‐week period, his MBA part‐time at Aston Pad locks comprising two weeks in the technical Business School and, three Locker locks workshop and one week’s field training. months after graduating, Lever rim locks (Field training can be arranged at a later landed a senior role with global Bullet warded mortice locks 2/3 lever date for convenience.) The aim of the transport business Alstom. Sash and dead locks 2/3/5 lever workshop training is for you to gain in‐ Alex began his career at 5 lever British Standard mortice locks depth technical knowledge of the Alstom more than a decade APG door locks locksmith trade, allowing you to ago as a commissioning Digital locks understand the workings of the majority engineer. He rose to the Lock fitting of locks you will come across in The Aston Business School position of sales manager and MBA helped Alex Bill progress Key cutting customers premises be they domestic or his career then operations manager, but Safes commercial. found the commercial and Car opening You will be taught to strip and business side of selling and delivering advanced industrial Specialist non‐destructive lock opening assemble locks, make keys for them by services exciting. Says Alex, ‘Following a really successful techniques handELCAS and machine, them open. your it out on the websiteand at pick www. studies; if you don’t, and can’t project, the station director of a client was talking to me You will also be taught other opening l make sure you understand the enhancedlearningcredits.com provide evidence that you completed about the MBA he had done at Aston – it sounded very One‐week field training methods using specialist equipment. You regulations – see Joint Service l ensure the training is delivered by an the course, your future claims willspent be interesting and appealing. He actively encouraged me to do Week three of your course will be will be trained on locking systems that one Publication for myself. And I’m glad that I did! JSP822 – Defence Direction approvedare ELC provider if using your denied. out with a locksmith doing daily work on found on wooden, aluminium and ‘It has had a number of benefits, but a hands‐on basis. You will not just be an UPVC doors, as well as in what and Guidance for Training andnot just for myself,Individual Resettlement Training Costto expect also directly for Alstom Power. For example, it has enabled observer, you will be doing the work as when coming across steel doors found on Education, which can be downloaded (IRTC) grant along with ELC to fund a me to impact the profitability of our service operations. At well. This is designed to give you commercial premises, such as final‐exit from time, the ELCAS website at to www. nationallydoors recognised qualification l commit any payment contributions the same the improvements my skills when invaluable experience in situations that and grill‐type gates. at presenting and communicating to a wide range of audiences enhancedlearningcredits.com level 3 or above providers youwith havethe may arise, especiallyuntil dealing Along with all of the above you will to course – from the shop floor to very senior managers – havel been public ifa you have never done this be given sound advice from professionals received l consult your education/learning staff consult your education, learning, claim authorisation note very noticeable.’ before. Please note that we can arrange with regard to the financial side of your and line managers to discuss your training and/or resettlement adviser if (CAN) Alex adds, ‘It was challenging to find a balance between for you to complete this week separately business. You will be given guidance on personal development plan you aren’t sure of the best use howl automatically carrying out my day job, going to lectures, studying at the at a later dateassume if this isthat moreapproved suitable. what stock to put inway yourto vehicle, weekends and myleaving family. at However, Aston l plan ahead, least 25 dayswas great, andfunding for your resettlement training provider status Class hours aremeans 9 am–4that pm. the entire your vehicle should be laid out and verybetween flexible. When, towards the end of my second year, my equipped, even what type of submitting a claim and l remember that theand scheme operates a vehicle portfolio of a provider’s courses meets daughter was born I was able to rearrange my exams. is without doubt the best locksmith to use. will also help to acquire theThis needing to book a course strict ‘three hitsWe and you’re out’you policy; level 3 requirement Likewise, for my MBA dissertation, Aston was just as training course available anywhere in the accounts at the major locksmith supply l be prepared to provide evidence that if you are eligible and have used the l enrol on a course or commit yourself flexible. UK today and, on successful completion, companies in the country. These the you would like to do is at was how Aggregated Lowerwill Tier award will without having first 3obtained ‘Onecourse of the most valuable things I learned to you will be awarded your level NCFE accounts allow you you to purchase, at financially analyse and understand a wide range complex and often National Accredited Certificate trade forsoyour van, tools and approval least level 3 (or equivalent) onof the not be able to price, use itstock again, think from your own Serviceinand a incomplete sources of information, and then synthesise Locksmithing. specialist requirements National Qualifications Framework carefully any before submitting a claimthat you may CAN from ELCAS them into a coherent and compelling argument and short If you have any questions or would have. You will also receive a full set of (NQF) or Qualifications and Credit l inform your Education Staff, l enrol on a course with a new provider presentation that gets straight to the point. like to book a course, please call 01432 course notes. All of this is backed‐up by Framework (QCF),*gave andme that directly and skills Learning or Single Service is awaiting ‘approved’ status; ‘The MBA definitely theitknowledge to 341257. aAdviser free 24‐hour helpline should you have who progress my career, helping(unless me to be promoted problems whilelast trading. benefits the Service your claim to general representative if your day in wait until this has definitely been manager.’

ELC dos and don’ts

Do:

Don’t:

is resettlement-related during your last

service alters from that originally

achieved – if this takes too long, look on

Two‐week technical workshop the ELCAS website for an alternative Get in touch Subjects covered Tel: 01432 341257 lTel: ensure course provider has l completePin andtumbler returnlocks the evaluation provider. Q 0121 204the 3099 email: saslocksandtraining@gmail.com email: mba@aston.ac.uk approved provider status by checking questionnaire when you’ve finished Disc locks Web: www.safeandsecurelocksmithcourses.co.uk Web: www.aston.ac.uk Radial locks Pin‐tumbler locks bodies See the * See The QCF is being replaced the Regulated Qualifications Framework (RQF) from 1 October 2015 onwards. Ofqual expects the QCF to expire on 31advertisement December 2017.on page 39 the advertisement onbypage 2 UPVC lock bodies

of serving) Gettwo inyears touch

stated

Safe departures take more than pilots; train to become an

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Open Learning Courses with ELCAS funding

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Spring 2016 August 2017/ COURSES4FORCES l questonline.co.uk

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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Use your Standard Learning Credits (SLC), Enhanced Learning Credits (ELC) Individual Resettlement Training Cost (IRTC) Courses are delivered at our South West Academy located just 10 minutes from RNAS Yeovilton on the A303 and 25 mins from Junction 23 of the M5

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We recommend that you book at least 16 weeks before to secure your course place, however do enquire for late availability. L3 Block Release - Use your ELC and IRTC to enrol on a L3 Diploma in Brick or Carpentry L3/4 Flexible NVQs - already know what you are doing, obtain an NVQ to enable you to work on site as a qualified trades person Short Skills Courses - Use your SLC’s to gain skills in Bricklaying, Carpentry, Plastering, Plumbing, Tiling, Painting & Decorating, or level 1 Health & Safety/CSCS training “Don’t look anywhere else, this is the place to learn trade skills!” For advice and guidance speak to our dedicated Resettlement Co-ordinator Rache Allen Call: 01458 274043 or

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questonline.co.uk l August 2017

YOUR ELC HIGHER-LEVEL STUDY

Aim higher!

f you’re thinking of embarking on a

career openings, but if it turns out

higher education (HE) qualification

you’re no good at it, you’re unlikely

that’s great – you can use your ELC

to end up with a good qualification

to fund anything above level 3, and that

at the end of it – and may even fail

includes university modules and nationally

altogether.

recognised diplomas. Other HE courses open

It’s a good idea to start by

to you for consideration include diplomas,

thinking about the qualifications

bachelor’s degrees, foundation degrees

you already have and the subjects/areas you

and postgraduate qualifications. The only

have a flair for. Other things you might want

through students completing a number

problem you are likely to have is in deciding

to think about include the course provider’s

of modules, the distinction between HE

exactly what and how to study!

academic reputation (you can find university

(generally academic) and further education

league tables and subject ranking tables

(FE) (often vocational) can be unclear.

online), its graduate employment rates, and

Credits from a selection of courses can often

You may already have a pretty good idea

links between the university or college and

be added together to gain degrees and other

of what you’d like to study at a higher

employers.

HE qualifications.

Choosing an HE course level but, if you’re unsure, our advice is to

Having decided what you want to study,

With many qualifications being earned

Both HE and FE courses can be taken via

make sure you understand the nature of

you will be faced with a variety of ways of

distance learning. The difference between

the subject you are considering, especially

studying it.

these is not always clear-cut, though, and

if it’s something new to you. So do your

Higher education at a college or university is about more than just degree courses – it offers a range of options, including Higher National Certificates and Diplomas (HNCs and HNDs), and foundation degrees, all of which generally have a more vocational slant. So, if you’re ready to step up to the next level, HE could be the option for you.

in some cases (e.g. foundation degrees),

research, and ensure you know exactly what

How do HE courses differ?

a course is offering you – topic areas, what

The most basic difference is between the

are modular; this means that you complete

the modules will cover, etc. Whatever else

levels of courses. While most HE courses

them in sections (modules), often of your

you take in to consideration, it goes without

lead to a degree, some lead to sub-degree

own choosing, and credits gained from a

saying that you must have a strong interest

qualifications such as a Higher National

selection of such courses can be gathered

in the subject and the course content, as

Certificate (HNC), Higher National Diploma

together to ‘add up’ to degrees and other HE

you will be spending three years or more

(HND) or a foundation degree. In general,

qualifications.

occupied with it, which won’t be much fun

such courses will be shorter than a degree

if it turns out you’re not that struck with it

course, more vocationally orientated and will

TO HELP YOU CHOOSE …

after all!

have lower entry requirements. Some will be

Which? University is a free and

You are also likely to do better at a

linked to degree courses, though, giving you

independent website packed with

course if you already have an aptitude for

the option of progressing to a degree if you

everything you need to find the right

the subject. It might be a really fascinating

perform well enough on the early parts of

university course for you. See http://

course, which promises to lead to a host of

the course.

university.which.co.uk

August 2017 l questonline.co.uk

both types are involved. Many qualifications

Please note that Service leavers cannot

usually takes three or four years to complete

access support under the FEHE scheme to

full-time (some degrees, such as medicine,

SOURCES OF ADVICE

commence studies at master’s level but they

can take five or six years).

Your line manager should be your

can utilise their ELC for study at this level.

first point of contact. Each unit has

Postgraduate qualifications

an education/learning specialist, and

popular higher-level course options you

Postgraduate qualifications are HE

each Service also has a network of

could choose from …

qualifications that require learners to have

educational and learning centres

already completed a bachelor’s degree.

where advice can be sought and ideas

Higher national certificates (HNCs) and higher national diplomas (HNDs)

Most types of postgraduate qualification will

explored.

generally fall into one of two categories:

in open learning, with distance learning

HNCs and HNDs are work-related

postgraduate certificate or postgraduate

generally catering for students who are so

(vocational) HE qualifications. While

diploma.

far away that they study almost entirely by

Here’s a rundown of some of the other

bachelor’s degrees (see below) tend to focus

include taught and research elements. They

themselves.

designed to give you the skills to put that

Think you’re missing the necessary basics?

knowledge to effective use in a particular

If you aren’t already in possession of the

ELC funding for higher education

job. Highly valued by employers, both in

lower-level qualifications you would normally

The good news is that your ELC provides

the UK and overseas, they can also count

need to build on in order to secure your

you with access to a first full level 3 or a first

towards membership of professional bodies

place on an HE course, the Access to Higher

HE qualification (e.g. foundation degree, first

and other employer organisations. HNCs

Education (HE) Diploma – often referred

undergraduate degree or equivalent) free

can take one year to complete full-time and

to by its shorthand form, Access Diploma

from tuition fees. This commitment means

two years part-time (or via, say, distance

– could be for you. It’s a qualification that

that Service leavers who have joined at level

learning). HNDs take two years full-time and

prepares people for study at university,

2, say, and have taken the opportunity to

can also be taken part-time (which takes

and is designed for those who would like to

gain a qualification such as an advanced

longer). (The award of an HND requires more

study in HE but who left school without the

apprenticeship, or other accredited learning

units to be passed than for an HNC.) They

usual qualifications, such as A-levels. It is

at level 3 or equivalent, may now be able to

equate to approximately halfway between

widely accepted by universities and colleges,

access their first higher-level qualification.

an A-level and a degree, although they are,

having been developed with their support,

as mentioned above, more practically based

and is designed to provide a good grounding

– Defence Direction and Guidance for

than the latter.

in the knowledge and study skills needed

Training and Education, which can be

to succeed in HE. Although equivalent to

accessed and downloaded at www.

Foundation degrees

A-levels, Access Diploma courses are put

enhancedlearningcredits.com Q

Foundation degrees combine learning with

together with people who haven’t studied

work experience if you decide you want

for a while in mind – and most don’t require

to ‘earn while you learn’. The equivalent

prior qualifications. Many are suitable for

COURSE FINDERS Full- and part-time courses

of two-thirds of a full honours degree, this

study part-time or in the evenings, which

Unistats: http://unistats.direct.gov.uk/

is a fully flexible qualification that allows

adds to their flexibility. Most FE colleges

Compare official course data from

you to study full- or part-time to fit your

in England and Wales offer such Access

universities and colleges, including

lifestyle. On passing, you will gain 240

courses, and a number are available through

student satisfaction and jobs after

‘points’ towards a full degree course, and full

distance learning, so you should be able

study (you have to apply to the college

account will be taken of any prior learning

to find a course that is convenient for you,

and experience you have accrued, too.

and that caters for your interests or career

UCAS: http://search.ucas.com

Recent developments, including university

ambitions. You can find out more about

Search and apply for full-time courses

partnerships and funding, make these

Access to HE courses, browse courses and

qualifications increasingly available to

read success stories on the Access to Higher

people in the Services.

Education homepage at www.accesstohe.

on gaining knowledge, HNCs and HNDs are

Full details can be found in JSP822

or university direct)

by course name, provider name or location l

Degree courses

National Careers Service: https:// nationalcareersservice.direct.gov.uk/

ac.uk

advice/courses/Pages/default.aspx

A bachelor’s degree is a course of HE

How to learn

academic study leading to a qualification

Qualifications can be earned through full-

such as a Bachelor of Arts (BA) or Bachelor

time courses, part-time courses, day release,

Postgraduate study

of Science (BSc). They are sometimes known

night school, open and distance learning

as ‘ordinary’ or ‘first’ degrees. A bachelor’s

(see the feature on page 22 of this issue).

degree is designed to give learners a

There will usually be more times when

thorough understanding of a subject, and

students get together for joint study periods

Search for full- and part-time courses

Prospects: www.prospects.ac.uk/ postgraduate-courses

Postgraduate Search: www. postgraduatesearch.com

questonline.co.uk l August 2017

YOUR ELC DISTANCE LEARNING

Remote control

Let the classroom come to you!

ASK YOURSELF … l

Does the course lead to the qualification I want/need?

Will the course train me to the level required (by me or a potential

What’s involved?

can study when and where you

Courses delivered through distance

want. There’s no need to be

learning range from those taking as

Can I chat to previous learners?

physically on-campus to study or take

little as a few hours, to degrees and

Do I have to pass an entry test?

(some) training courses. And that, of

postgraduate qualifications that may

How much support is available? And in

course, is a considerable benefit to those

involve several years’ study. So-called

of you posted to far-flung locations,

‘short courses’ typically last days or

meaning that you can continue your

weeks as opposed to months or years.

distance, or is it necessary to attend

studies wherever in the world you may

Even those subjects with a strong

training sessions at specific times?

be. Nothing need come between you and your preparations for life in the civilian world. As well as ‘distance learning’, you may come across other, related, terms such as ‘open learning’ and ‘distance supported learning’. In truth, all of these

practical element often have modules

To see a list of ODL QC-accredited learning providers, go to www.odlqc. org.uk and click on ‘Find an accredited provider’, bottom left.

likely to overlap, but, as a rough guide, open learning includes

Thanks to the wide availability of useful

what form? l

How much does the course cost?

Will there be an exam at the end?

Is the provider inspected or accredited by an independent body?

If I choose to study for a degree, do I have to complete it within three

provided by either one

years? l

following means: books,

Will I receive any special consideration for study problems as a result of

phone, DVD, CD-ROM, email, the internet, podcasts

How much time will I need to set aside for study?

and support may be or a combination of the

Can the whole course be done at a

technology these days, learning materials

Can I view the training materials first, before committing?

that are suited to distance learning.

types of learning are

employer)?

hanks to distance learning, you

operational duties? l

Is the course available via learning

and via mobile learning; the latter

tools that I will be able to access? (For

more face-to-face classes than distance

is where the student accesses course

example, if you are in an environment

learning, while the word ‘supported’

content stored on a mobile device or

where IT availability is limited, you

usually indicates that there are tutors

through a wireless server. Some providers

should select a course where it is

and physical material available to help

offer course elements via the iTunes

possible to use paper and telephone,

students.

Store, which can be downloaded free of

at least for a limited period.)

August 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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questonline.co.uk l August 2017

YOUR ELC DISTANCE LEARNING

charge. Many courses make extensive

focus on something very specific – such as

and learning centres with tutor support,

use of the internet. Others involve tutor

the entrance examinations of a particular

where students can undertake online

groups, which may meet regularly,

professional body.

learning, and that use ICT systems to

or ‘summer camps’ of a few weeks’

enable users to access learning.

duration to provide classroom education

further education (FE) courses can

that complements regular, directed

be taken via distance learning. The

direct from the ‘horse’s mouth’

coursework at a distance.

difference between these is not always

(somebody who has first-hand experience

clear-cut though, and in some cases

of a course or a training provider),

(e.g. foundation degrees), both types

written prospectuses and, of course, the

The great thing about distance learning –

are involved. Many qualifications are

internet. The website of the Open and

especially for those, like you, in the Armed

modular; this means that you complete

Distance Learning Quality Council (ODL

Forces – is that it puts you in control of

them in sections (modules), often of

QC) is particularly helpful (again see ‘Key

your education. Once you have chosen

your own choosing, and credits gained

contacts’).

and enrolled on your course (see below),

from a selection of such courses can be

you are free to study when, where – and,

added together to ‘add up’ to degrees and

these days, how – you choose, so you can

other HE qualifications. It is not always

Who are the learning providers?

fit your education around your current

necessary to have an undergraduate

Many learning providers are neither HE

work and/or family commitments. It’s

degree to gain a master’s; neither is it

nor FE institutions, although they may

entirely up to you.

necessary to have one in order to achieve

have links of varying strengths with

many professional qualifications.

one or more colleges or universities.

At your convenience

And, of course, in these days of laptops, notebooks, tablets and mobile

Other information sources include

Increasingly, Service people like you

Many companies run large training

learning, you can set up and study at a

are taking distance learning modules

departments, and there are also many

location of your choice – home or work, at

as part of the training that contributes

commercial organisations that provide

a cafe, even while travelling. Importantly,

to career progression. So, you could

training to paying clients. Much of the

too, you can work at your own pace –

be studying with a view to gaining

training such providers deliver is of

there are no term times to be rigidly stuck

qualifications that will help you while in

excellent quality and targeted carefully

to (although you may have to sit exams,

the Forces or when you leave, or just for

at the needs of civilian employers in a

which may take place only at specific

personal interest – out of enthusiasm for a

specific market sector. Many commercial

times).

particular subject.

businesses offering training use the

To sum up, distance study enables you

But how do you know who is a good

premises of academic institutions to

take responsibility for your own learning.

provider and who is not? And exactly

deliver courses, and may have contracts

However, although you will be in control,

which course do you need? All this choice

with employment agencies to help their

a good provider will offer support – so you

can prove confusing! In the accompanying

students find work.

will certainly not be alone, left completely

‘Ask yourself …’ panel, there is a checklist

to your own devices, but will have back-up

that should help you.

and assistance as and when you require it.

You are likely to have heard of some of the bigger distance learning organisations, however – as mentioned

There are also likely to be self-checks and

Finding out more

interim tests to help ensure that you are

Service education and training staff,

out there too, also offering a wide

on target, and tutor-marked assessments

both within your unit and specialists,

range of courses, some with discounts

to provide valuable feedback, as well as a

can often provide the best advice about

for Service people (ask your education

telephone helpline to call or someone to

what you might want and what it is

email for advice if you get stuck.

actually possible for you to achieve.

How do I choose a course and provider?

They can also provide you with information about the funding available to support your studies,

above – there are many other providers

and training adviser for further information). Q

KEY CONTACTS

Although necessarily influenced by

and recommend the subjects that

demand from learners, there are loads

you should be encouraged to pursue –

of courses available in distance learning

particularly with a view to a second career

0800 101 901

form. And because the choice of provider

when leaving the Services. Increasing

www.learndirect.co.uk

is huge, too, you are more than likely to

numbers of Forces learning and

@learndirect

be able to track down the course you

education centres and personal learning

are looking for. This may be something

advisers also have access to e-learning

Open and Distance Learning Quality

that will give you a general grounding

opportunities.

Council (ODL QC)

or background in a particular subject or

Both higher education (HE) and

Information about courses is also

area (that you may go on to study in more

available from learndirect (see ‘Key

depth later), or you might be looking to

contacts’). It, too, runs its own courses

August 2017 l questonline.co.uk

learndirect

020 8658 8337 www.odlqc.org.uk

Call us now on 01284 763040 or email mod@oaktree-training.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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questonline.co.uk l August 2017

Spring 2015

YOUR ELC QUALIFICATIONS TO FURTHER YOUR SERVICE CAREER

Boost your prospects

while serving

How your ELC can benefit both you and your Service publication, the main purpose

that your Service role might require,

Skills with regard to building services

of ELC is to encourage serving

but that are also highly likely to prove

engineering-related courses. A great many

personnel to pursue higher-level learning

useful once you leave the Forces, could

other areas are likely to serve you well in

that benefits both the learner and the

include accountancy and management

future, too – not forgetting the benefit to

Armed Forces. This is to comply with

qualifications, or courses related to

your Service branch now, of course! Q

HM Revenue & Customs (HMRC) rules,

health and safety, and facilities or project

which state that any money provided for

management. Depending on your Service

your personal development has to be of

role, you could find yourself in a position to

immediate benefit to both the Armed

embark on a range of studies that will turn

Forces and the individual – if not, the

out to have a very useful crossover into

MoD would be liable for tax! (See the

the civilian workplace when the time comes

accompanying box for more tax-related

for you to make the transition.

s noted elsewhere in this

Some of the areas of education

Similar work has taken place with Summit

For example, thinking of IT training

TAX EXEMPTION MEASURES FOR THOSE WHO ARE NO LONGER SERVING

as an example, the Tech Partnership (a

Under the ELC scheme, most courses

those courses that will benefit your own

network of employers working to creating

of study undertaken by individuals still

career and promotion prospects in the

skills for the UK’s digital economy) has

serving are exempt from taxation, either

Services – and ultimately help you find

been involved in putting together a

as income or as a benefit in kind, if they

employment on leaving – as well as offering

matrix of eligible higher-level vendor IT

can be justified as ‘work related’. In

a benefit to the Service while you remain

qualifications, which in these high-tech

order for Service leavers to benefit fully,

in uniform.

times will prove as useful to you on leaving

too, HMRC and MoD worked together to

as they are while you remain in Service.

reach an agreement on tax exemption.

information.) The best of both worlds is offered by

This means that the Service leaver (or their surviving spouse, civil partner or eligible partner, where appropriate) will not be required to pay income tax on payments received under the ELC and FEHE schemes. This allows them to draw maximum benefit from the schemes.at least for a limited period.

August 2017 l questonline.co.uk

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questonline.co.uk l August 2017

YOUR ELC HIGHER-LEVEL STUDY

Time for a new start? More than 330,000 of the mature students who gained an Access to HE Diploma have gone on to university, changed their career or moved up the career ladder. There’s still time for you to join them …

an end, thoughts turn to the new

Diploma courses start in September, and

have gone on to university, changed their

school year, and possibly learning

students will be starting their studies in a

career or moved up the career ladder.

something new. The Access to Higher

range of subjects, from sports studies to

There’s still time for you to join them.

Education (HE) Diploma is a nationally

engineering, health professions to teaching.

recognised qualification designed for

They will learn the skills they need to help

Service personnel at the education

people who would like to go on to higher

them in their higher-level studies as well as

and life skills fairs in Tidworth, Cardiff

education, but who left school without the

getting subject knowledge to prepare them

and Aldershot recently, although it has

qualifications needed. The Diploma is taken

for their chosen degree.

become clear that the benefits of doing

s the summer holidays come to

by people of all ages and backgrounds,

Many Access to Higher Education

Most people are nervous when they

who gained an Access to HE Diploma

It’s been great talking to so many

an Access to HE Diploma, particularly

although it is designed for adults. Many

start an Access to HE course, particularly

to Service leavers and adult service

Access to HE students are looking to

if they haven’t been in a classroom for

dependants, are still not widely known. So

transition to a new career.

some time. Access to HE tutors are

here’s a reminder …

aware of this and take it into account ‘If you have a sense

so you won’t be ‘thrown in at the deep

of curiosity, and

end’. The course is challenging, but the

Your route to higher success

you’re willing to

purpose of the Diploma is to help you

While some individuals are very clear

commit time to

succeed. The September 2017 Access

about what they want to do, others are

study, an Access

to HE students will be looking to start

unsure and almost all doubt their ability

to HE course

university in September 2018 and their

to succeed, despite having successful

offers a fantastic

graduate careers (or going on to further

careers. So, think about what you’d like to

opportunity.’

higher study) from August 2021. More

do next …

than 330,000 of the mature students

Dr Mark Field

Are you passionate about what you do now and want to progress further?

l Access to HE (1 or 2 years) • Believe in yourself • Speak to the education officer • Get GCSEs in English and maths • Find a Diploma via the database – https://goo.gl/ AKFfw8 • Funding option: publicly funded FE/HE scheme or Advanced Learner Loan

• Learn new skills • Study with support • Build a new network of friends • Accept HE offer

Enrol

expertise and passion through higher-

After graduation

• HE studies • Use Access to HE skills • Advanced Learner Loan cancelled on completion

• Further study? • Graduate profession? • e.g. engineer, lawyer, medic, teacher – a world of choices!

Do you need to demonstrate your level study?

Are you bored with your current role and want to do something completely different?

Do you have any hobbies or interests you’d like to pursue, and perhaps use in a new career?

Once you’ve decided what you’d like to Graduation (3 years in HE)

do, find out where you can do it. Most students need to study close to where they live or work; others are able to travel to a course. You can search for Access to

August 2017 l questonline.co.uk

HE Diploma courses on our database at

‘The other students

(those listed on our database) can also

https://ava.accesstohe.ac.uk/SubSites/

were all of the same

be paid for using an Advanced Learner

PublicSearch/search.aspx Here you can

mind-set: they were

Loan. Information about Advanced Learner

filter your search to look for postcodes

there to change their

Loans can be found on the gov.uk website.

and study modes (for example, distance

career pathways.

learning or evenings). If you can, speak

There was a good

£3,350 if they’re paid for with an

to staff at the course provider to find out

atmosphere of mutual

Advanced Learner Loan. However, when

more about the course.

support, and to this day I am

you complete your university studies the

What topics will you study? (There is

still in contact with many of my

balance of your Advanced Learner Loan

no national curriculum for the Diploma

classmates.’

will be cancelled.

Access to HE Diplomas cost around

Richard Deacon

so there may be differences on what is taught between courses, even

Advanced Learner Loan repayments start when you earn more than £21,000

those with the same name. There is

If you’re clear about the degree you want

per year, which means you may be paying

most commonality in health-related

to do, look on the university and UCAS

the loan back while you study. So it’s

courses.)

websites to help you work out which

important to look into your funding options

How will you be expected to study

Access to HE Diploma would prepare you

carefully to make sure you make the best

(online, in a classroom, a blend of

best. Once you have some information

choice for you. Access to HE providers,

online and classroom learning)?

about the Diploma, speak to someone in

your education officer or transition staff

Which universities have their Access

the admissions department to check if you

should be able to help you choose the best

to HE graduates gone to?

would be accepted. If you don’t have GCSEs

route.

What types of course do Access to HE

you should also check to see if they would

graduates go on to study?

accept a functional skills qualification. It is

When are the classes?

possible that you will need to get GCSEs in

You’re ready for that new start, ready to enrol …

What help is available (study support,

maths and English before you start your

Go to the college and sign up! You might

child care, financial support)

Access to HE studies.

be interviewed to make sure the course is

Once you have this information, think

right for you.

Access

carefully about how you like to work. Are you happiest working as part of a team?

‘If you are thinking about Access

to Higher Education

If so, perhaps learning that involves some

to HE, don’t let what might be stop an Lo ne ar Le A

be better.

E/ H

prefer to work alone, online learning could

you – let what could be drive you!

-F

classroom activity is best for you. If you

The course will provide all the skills

you need to engage and be who you really want to be.’

Alan Searle

DREAMS CAN COME TRUE

Funding and costs

Find out more

Ian was a manager in a fast-food restaurant. He also coached a junior basketball team. He had always wanted to go on to further study but life somehow got in the way. It was his hobby – coaching – that helped him recognise his real passion. He left his job and enrolled on an Access to HE course. After graduating in Physical Education and Community Studies from the University of Birmingham he fulfilled his dream to become a primary school teacher.

You may be eligible for the publicly funded

FE and HE scheme. This would pay for

Service personnel, their families and

your Access to HE Diploma and degree, as

advisers. Visit the Service personnel page

long as the Diploma is in a subject leading

on our website at: www.accesstohe.ac.uk/

to degree and is done immediately before

Access/Pages/AHE4SP.aspx

your degree studies. Your education

You may also find these websites

officer will have more information. You

helpful:

may prefer to use learning credits (ELC or

Access to HE website

SLC), and many Access to HE providers are

www.accesstohe.ac.uk/Pages

on the ELCAS website. Tuition fees for all

Real-life stories

QAA-recognised Access to HE Diplomas

www.accesstohe.ac.uk/Access/RealLife/Pages Diploma database

‘Once you’ve got through the Access to HE course, you find you can achieve anything.’

Ian Webber

https://ava.accesstohe.ac.uk/SubSites/

Example repayment amounts Annual income Monthly income before tax

Monthly repayment

Up to £21,000 £1,750 £0 £22,000 £1,833 £7 £25,000 £2,083 £30 £30,000 £2,500 £67 £35,000 £2,916 £105 £40,000 £3,333 £142

PublicSearch/search.aspx Advanced Learner Loans www.gov.uk/advanced-learner-loan ELCAS www.enhancedlearningcredits.com

questonline.co.uk l August 2017

Mind your own business!

YOUR ELC SPECIAL FEATURE: RUNNING YOUR OWN BUSINESS

In the current difficult economic climate, self-employment can seem like an attractive option. QUEST looks at the challenges of going it alone â&#x20AC;¦

August 2017 l questonline.co.uk

re you tempted by the idea of

want the independence of self-employment

being your own boss? Do you

coupled with the support of the franchisor.

have a solid business idea, and

self-employment could be very rewarding.

Have you got what it takes?

You’ll need huge dedication and hard work

Although there is nothing unusual about

to build a customer base from scratch

starting up a business, it’s a good idea to

during a recession, but don’t be perturbed

think about gaining experience by working

– a record number of people have already

for someone else in a similar field before

taken the plunge into self-employment and

branching out on your own. If you are a

are reaping the rewards.

newcomer to an industry you will need

the drive and tenacity to succeed? If so,

Whether you have plans to be a

to succeed. So – unless you have such a

worker or personal trainer, by approaching

brilliant idea that any delay in launching

your target customers independently, it is

means someone else may get there first –

possible to generate varied and interesting

it is strongly recommended that you gain

work – and the perks of being able to

business experience before going it alone.

manage your own time, and not being tied

Bear in mind that almost half of all

to a single location, can be very appealing.

new businesses fail in their first three

Types of business

years, with the major reason being poor preparation and planning. So, before you

British businesses are classified into three

get started, you will need to establish a

categories: large (250 or more employees),

‘business mission’, and carry out a personal

medium (50 to 249 employees), small (10

analysis or audit to see if you possess the

to 50 employees) and ‘micro’ – classified

qualities needed to make your business

as having up to nine employees. Often

a success. Following on from this mission

grouped together, small and medium-sized enterprises

New start?

(SMEs) account for an astonishing 99.9% of

www.gov.uk/startingup-a-business/startwith-an-idea Source: gov.uk

private-sector businesses

comes a business plan that may be as short as six months or may look ten years ahead. Most people consider the period up to about three to five years out, but focus on the specifics of the next 12 months or so.

in the UK. Businesses often grow and change their legal status – however, in this article,

we will concentrate on the aforementioned SMEs, which may fall into one of the following main categories:

GET TO GRIPS WITH THE BASICS

help, advice and a certain amount of luck

gardener, security consultant, clerical

Initially, it is best to keep things as simple as possible. It is important to keep business and private matters separate, and to keep proper records and be able to produce them when required.

Before you start … l

sole trader; partnership; limited liability partnership; limited company. You can find

Think about why you want to start a business.

useful explanations of how these types of

Operating in a field that is known to you, or at least familiar, is safer when

You’ll need to work through some

business differ – and the advantages and

challenges …

disadvantages of each – at

Define your offer and explain why

http://startups.co.uk/choosing-the-right-

advantage of a clean start, but gives

people should buy from you, or use

business-structure

little feel for whether the idea is going

starting up. l

your services rather than someone

Setting up from scratch has the

to work.

else’s. What makes you competitive

Franchising

or the best in your field?

In addition to the business formats listed

be expensive (and that includes

Who makes up your target audience

above, a franchise is a common way

franchising).

and how are you going to generate

of starting a business these days. It is

business from them?

basically one person copying another’s

Are you sufficiently disciplined and

proven business and receiving support

motivated to succeed in a tough,

from them in exchange for an up-front

competitive environment?

payment (the franchise fee) and ongoing

Can you survive on a lower income

fees (royalties). It is an option for those

It’s very important to have a clear target

while you build up your business?

who have some money to invest and who

audience and a regular mechanism in place

Buying an existing business can

Cash businesses avoid chasing small sales invoices.

Look around at successful and unsuccessful businesses, and try out ideas on friends and family.

questonline.co.uk l August 2017

YOUR ELC SPECIAL FEATURE: RUNNING YOUR OWN BUSINESS

IT’S NOT ALWAYS A BED OF ROSES …

for communicating with them. Many people

look at our feature beginning on page

who become self-employed spend around

36.

50% of their time trying to generate

Health and safety – including

A recent ONS (Office for National

business in the first year. That’s 50% of

registration with the Health and Safety

Statistics) report highlighted that:

your time unpaid! But, as you start to get

Executive (for factories and workshops)

the average working week for a self-

regular work, the whole process becomes

and/or the local authority (for offices

employed person is 38 hours, two

much easier.

and shops). There will be additional

hours more than the average for l

requirements if the business involves

employees

Other things to think about

food and drink or is liable to cause

self-employed people are more likely

Once you have decided that starting your

pollution.

than employees to work very long

own business is the way ahead for you, you

hours, with 35% working 45 hours or

should spend some time researching the

disposal of business rubbish, hazardous

more per week compared with 22%

following areas.

materials, or certain solvents and

of employees

Financial issues – including sales and

Environmental issues – including the

aerosols.

purchases records, VAT (if registered),

hours or more per week compared

wages, Income Tax and National

rights, recruitment, employment,

with just 3% of employees.

Insurance, bank accounts, cash flow,

discrimination, sickness, pregnancy,

The potential for loneliness can also

loans, benefits in kind, dividends,

dismissal and discipline. Employer’s

be an important factor to bear in mind

insurances and Corporation Tax on any

Liability Insurance is a legal

profit made. More businesses fail

– read what our contributor Steve

But, if all that still doesn’t put you off the idea of going it alone, read on!

requirement to afford protection for

because they get their cash

Bulleyment has to say about this on page 35.

Employees – including their legal

13% of self-employed people work 60

Top tips

www.moneymagpie. com/article/top-10tips-for-running-yourown-business Source: Moneymagpie

employees who might be injured at

flow wrong and become

work.

insolvent than because

Premises may be necessary for

they have any other

manufacturing or retail businesses,

weakness. To get to

while others can trade from the

grips with the world

owner’s home, reducing overheads

of accountancy and

and leading to a better quality of life.

book-keeping, take a

For businesses that need premises,

THE X-FORCES FACTOR Since its launch in July 2013 X-Forces – the MoD’s official training partner for self-employment, delivering training through the CTP – has nurtured and guided 1,000 new businesses, and facilitated £9.6 million in seed funding. It supports Service leavers, veterans, spouses, reservists, cadets and dependants. Take a look at page 48 to read about one X-Forces success story: former Royal Signals SNCO Bob Lovell, who is now running his own sportswear company. To find out more about running your own business and the support available from X-Forces,

visit www.x-forces.com

August 2017 l questonline.co.uk

the most important thing to consider is

regional authorities

location.

the Prince’s Trust

Intellectual property and licences

banks (although now perhaps less

involving any company name and

helpful than they may have been in the

logo, inventions, product design and copyright. Certain business activities

past) l

professional advisers (solicitors,

will need to be licensed by a wide range

accountants, insurance and pensions

of authorities.

advisers, marketing experts, specialist trainers, IT experts).

Are you a ‘people person’?

As someone who is still serving or thinking

Depending on your field of work, self-

about leaving the Services, you are

employment can be lonely. Apart from

particularly fortunate in also being able

needing the drive and motivation to get

to draw on the expertise of the following

started every morning, you should consider

organisations, which can offer assistance

whether your chosen profession provides

that is targeted to your specific situation:

enough ‘people contact’. If you end up

the Career Transition Partnership

feeling lonely and isolated, or you lack

(CTP) (offers self-employment

motivation, this route may not be the right

awareness and business start-up

one for you.

courses, and has recently appointed X-Forces as its specialist Business

Is it for you?

Enterprise Trainer – see box) the Royal British Legion.

The personal attributes of someone well

suited to self-employment include:

In addition, and as in many other areas of

drive and determination

civilian life, the importance of networking

self-discipline

cannot be overstated.

tenacity

independence

Earning highs … and lows

self-motivation

In the early years you might earn less

a strong commitment to delivering

than you would expect to achieve in

projects on time, to specification and to

full-time employment. But, in the longer

budget

term, if you’re successful, your earnings

personal budgeting and organisational

are entirely dependent on the work you

skills.

put in. That’s hugely motivating. It’s like

Remember, there are tax bills to pay, so

performance-related pay – with all the

you can’t spend all your income – and you

rewards and none of the bureaucracy.

need to keep your paperwork in order for HMRC inspections.

Be aware of the obstacles

On the downside, payment dates may enough to deal with slow payment periods? If you need a regular pay cheque and/or cannot budget effectively, you need to give

employment – potential clients often want

serious thought to whether this is the right

to know about your experience or your

path for you. Q

track record, or to see a portfolio of your work. The cost of specialist equipment can be prohibitive, and many companies have

persistence can pay off, and many of these

READ OUR BUSINESS START-UP SERIES!

obstacles can be overcome with a little

Clive Lewis, in conjunction with

initiative.

X-Forces, contributes a feature to

to even get through the door. However,

Help and guidance

Career Transition Partnership (CTP) 0121 236 0058 RightJobSupport@ctp.org.uk www.ctp.org.uk @CTPinfo Companies House 0303 1234 500 enquiries@companies-house.gov.uk www.gov.uk/government/organisations/ companies-house @CompaniesHouse Department for Business, Energy & Industrial Strategy (BEIS) 020 7215 5000 enquiries@bis.gsi.gov.uk www.gov.uk/government/organisations/ department-for-business-energy-andindustrial-strategy @beisgovuk Federation of Small Businesses 0808 20 20 888 customerservices@fsb.org.uk www.fsb.org.uk @fsb_policy The Prince’s Trust 0800 842842 info@princes-trust.org.uk www.princes-trust.org.uk @PrincesTrust Regular Forces Employment Association Ltd 0845 873 7166 www.rfea.org.uk @RFEA_UK

be erratic. Are you financially robust

There are many obstacles to self-

preferred suppliers making it hard for you

KEY CONTACTS

every edition of QUEST, highlighting all you’ll need to know about starting

There is an enormous amount of assistance

and running your own business. You

available, from a wide variety of sources.

can find the latest instalment in The

These include:

Hub, page 45, or search our back

government (Department for Business,

issues online at www.questonline.co.uk

Energy & Industrial Strategy)

to find out more.

The Royal British Legion 0808 802 8080 www.britishlegion.org.uk @PoppyLegion Scottish Enterprise 0300 013 3385 www.scottish-enterprise.com @scotent Highlands and Islands Enterprise 01463 245245 info@hient.co.uk www.hie.co.uk @HIEScotland X-Forces 0800 307 7545 info@x-forces.com www.x-forces.com @OfficialXforces

questonline.co.uk l August 2017

YOUR ELC SPECIAL FEATURE: RUNNING YOUR OWN BUSINESS

Self-starter

success stories Tommy Lowther, Sporting Force and Former 1st Battalion Light Infantry ‘I had no real experience in business – I’m just lucky that what I’ve done up to now has worked.

With the help of X-Forces – the MoD’s official training partner for self-employment, delivering training through the CTP – the people here have already launched their own businesses. Will they inspire you to do the same?

However, having gone through the X-Forces experience, they guided

Now it’s your turn! Ready to get started?

plan and financial forecast. They didn’t do

significantly, while maintaining the belief

If, like the people featured here, you think

it for me, but they certainly gave me the

and confidence that it will work. Without

you’re ready to start your own business

tools to be able to take Sporting Force to

the support and guidance of X-Forces this

too, register for X-Forces’ start-up and

a level that I’m not sure I could have done

whole venture simply would not have been

business planning support today at

myself. With the wealth of knowledge,

possible. Sharda (my business adviser) has

www.x-forces.com

commitment, passion and hard work of the

been able to guide me through the creation

X-Forces team, I feel that I have a fantastic

of my business plan from day one, all the

from the Institute of Chartered

support network behind me.’

way to the point of securing the funding

Accountants in England and Wales’

required to make the business become a

(ICAEW’s) Business Advice Service, in the

reality.’

form of a free, straightforward discussion

For more information about Sporting Force and Tommy’s story, visit http://sportingforce.org/

David Smith, CrossFit Spitfire and former RAF Armaments and Explosives Management specialist ‘The main challenge I have faced so far – especially in the set-up stage of the business – has been having to engage and manage a number external organisations such as estate agents, landlords, solicitors, local councils, equipment suppliers, trades

‘Having a good, well-thought-through business plan has helped with this

me through my business

For more information about CrossFit

Help for businesses can be obtained

with an ICAEW Chartered Accountant. Find

Spitfire and David’s story, visit

out more at www.businessadviceservice.

www.crossfitspitfire.com

com

Bob Lovell, GeckoSportswear Bob started his bespoke sportswear range, GeckoSportswear

‘HAVING A GOOD, WELL-THOUGHTTHROUGH BUSINESS PLAN HAS HELPED SIGNIFICANTLY’ DAVID SMITH

Ltd, after 25 years in the Royal Signals and hasn’t looked back: ‘X-Forces gave me a simple and easy

READ OUR BUSINESS START-UP SERIES! The ICAEW’s Clive Lewis, in conjunction

process for funding, and great support

with X-Forces, contributes a feature to

both during the process and afterwards.’

every edition of QUEST, highlighting all

You can hear Bob talking about

you’ll need to know about starting and

people and clients – especially to tie

his progress on the X Forces YouTube

running your own business. You can find

everyone down, all together, in a timescale

channel at www.youtube.com/

the latest instalment in The Hub, page

that meets the business plan while

watch?v=fNdiZfBwiUM or read Bob’s full

45, or search our back issues online at

ensuring the books balance.

story in this issue, on page 48.

www.questonline.co.uk to find out more.

August 2017 l questonline.co.uk

YOUR ELC SPECIAL FEATURE: RUNNING YOUR OWN BUSINESS

Happy in your own company? Of all the challenges you’ll face in starting your own business, loneliness may be the hardest to cope with, says Steve Bulleyment, director of Lincolnshire-based specialist auto locksmith company Car Key Man

up advice, you’ll find plenty

in a group, say a networking group – full

on finance, marketing and, of

of aspiring, positive-speaking go-getters.

course, business plans. These are all really

Talking about uncertainty, doubt and fear

important. However, in all the business

isn’t going to get people making a beeline

advice I’ve found over 13 years, loneliness

for you next week. Even being in the heart

isn’t a popular thing to talk about. Whether

of that support group can feel pretty

it’s simply that business advisors haven’t

lonely.

hen you go searching for start-

But worse than that is being lonely

been in that position, or that no one wants

I’ve been in that place. It’s not part

to discuss it, I’m not sure. But, of all the

of anyone’s business plan and you won’t

challenges I’ve faced, loneliness has been

find a chapter about it in a Ten Steps

the hardest to deal with.

to Success book or a YouTube video.

I really was. It saved me. Maybe I’m being

However, loneliness is a real emotion

dramatic, maybe it’s a state of mind,

group, please hear me out. I know of

that those thinking about starting their

or – quite possibly – I was just out of my

the many benefits of spending time with

own business should know about and

depth. Whatever the explanation, one of

likeminded people – I get that. But, please,

be encouraged to talk about. Just a few

my ‘important steps to success’ is to find

stop for a moment and cast your mind

years before going it alone, I was flying

someone, anyone you trust, who’ll listen,

back …

with a crew, surrounded by people that

just listen. If you’re lucky, they’ll help you

knew me through and through. There was

put things into context over a coffee.

Now before you suggest a networking

Does anyone else recognise the feeling of lying in bed in the early hours, the clock

banter, respect and expectation, but never

Good luck. After all these years, I’ve

ticking and being next to

loneliness. Within four years, I was a man

just had a visit from that most unexpected

your partner, who is also lying awake? You both know how bad it is. The cash has gone, the phone isn’t ringing

in a van. The difference was brutal

Visit the Car Key Man YouTube Channel at:

and completely unexpected. Of all the challenges in my career, loneliness has left the biggest impression on me. Oh, and it’s not reserved

www.youtube.com/channel/

and staying in

for start-ups – when you’ve

UCEyGDGBNdu9qlux

that well-paid

2VM8IWLw

job makes so much sense. How can you even

been around for a while, and

visitor. Fortunately, I know there’s someone I can talk to and it’s my shout for coffee.

Get in touch 07832 147601 or 01522 514141 Lincolncarkeyman@gmail.com thecarkeyman.com

you’ve got employees and suppliers who look to you for payment, and you’re pushing close to

KEY SKILLS

speak the words ‘I’ve made a

the overdraft limit, who are you going to

Steve’s business, the Car Key Man, is

terrible mistake’ when you have a partner

tell? Your partner? The bank? Your peer

a specialist auto locksmith company

and young children to support?

group, who respect you ‘making a go of

covering Lincolnshire. Launching in

it all alone’? What do you mean you’re

2004, Steve spotted an opportunity

stuck at a customer’s address, with them

terrified of failure? Who on earth wants to

to solve the problem of replacing lost

relying on you to fix the problem, but

hear that?

and stolen car keys. The company now

Or how about the loneliness of being

not being able to and not having anyone

As for me, I was lucky. A chance

offers workshop facilities as well as a

to ask for advice. How are you going to

meeting with a business coach allowed me

mobile service. Recognising the needs

explain to your partner that you left the

to spend five years in ‘business therapy’.

of concerned vehicle owners, it offers

job and didn’t get paid, simply because

Pouring my soul out in the early hours,

free consultations to find an affordable

you couldn’t find out the answer? That’s a

telling the truth to someone who wouldn’t

solution to the growing number of car

pretty lonely feeling.

judge me, and being honest about where

key problems.

questonline.co.uk l August 2017

YOUR ELC SPECIAL FEATURE: RUNNING YOUR OWN BUSINESS

On the money

A career in finance Accountancy is a career that offers variety, professional qualifications, the

Whether you want to work as an accountant or book-keeper yourself, or if you’re thinking of starting your own business and need to get more of an idea of what looking after your own finances involves, read on

opportunity to work internationally and, potentially, a high salary. Many accountants go on to use their qualification

payments, invoices and receipts, checking

to set up their own business or to move

bank statements, calculating wages and

valued skill that can open the door to a

into general management. Accountants

filing paperwork.

number of second careers, either as a

are more highly qualified than book-

full-time occupation or combined with

keepers (who may also be known as

Skill up while serving

other responsibilities. If it’s something

accounts/finance clerks), and will generally

Each Service has its accountants and

you are interested in, it can be mastered

manage, interpret and advise on accounts,

book-keepers, and many of them gain

at a distance while you are working in an

while book-keepers keep them (as their

relevant professional qualifications while

unrelated career, although some years of

name suggests!). Accountants may also

serving. However, many other Service

experience are usually required before you

be licensed to carry out functions like

people deal with accounts as part of

can become fully qualified.

auditing, and may specialise in a particular

their duties, too: supervisors of bars

accounting area.

and messes, treasurers of sports and

Get qualified!

Book-keepers record financial

Accounting is a recognised and

adventurous pursuits clubs, managers

Several professional bodies regulate the

transactions. In a large organisation book-

of non-public facilities and so on may be

training and work of accountants in the

keepers may work in a finance office with

responsible for assets and cash that add

UK but, as a general rule, qualifying as

other staff, perhaps supporting senior

up to a tidy sum. So, while you may not

an accountant will involve three years of

finance professionals. Their duties are

have formal training or letters after you

study, exams and relevant employment.

likely to include completing VAT returns,

name, you may certainly be involved – and

Training for professional exams is provided

preparing accounts, keeping records of

experienced – in the field.

by employers. Early responsibility and fast

August 2017 l questonline.co.uk

promotion are available if work and exam

ask for your appeal to be heard by an

results are satisfactory. For details of who

independent tribunal.

to contact to find out more, please see ‘Key contacts’.

HMRC also carries out checks on how businesses keep their records. Initially, an HMRC representative might

Finding employment

telephone you and ask questions to help

Employment in accountancy and book-

establish whether you are keeping the

keeping varies enormously, from finance

business records you need to meet your

director of a large multinational to part-

legal responsibilities. They may arrange

time book-keeper working from home

a suitable date and time for a visit to

on the accounts of a few small local

your premises. The consequence of a

businesses. There are opportunities in

compliance check or ‘a business records

public service and in private business, in

check’ may be the business having to pay

public practice and in-house.

additional tax as well as facing penalties.

Accounting and bookkeeping for business start-ups

For more information, see www.hmrc. gov.uk/record-keeping/index.htm

Whether you’re thinking of embarking

Records for Value Added Tax (VAT)

on self-employment or starting your own

Every business registered for VAT is

business, you’ll need to provide accurate

required to maintain financial records that

accounting records to satisfy the tax

comply with the guidelines provided by

authorities, says Clive Lewis of the ICAEW.

HMRC.

‘Legally,’ he says, ‘you have to keep

accounting records for your business. This

For more information, see www.hmrc.gov.uk/vat/index.htm

is so you can fill in your tax return and show the figures are right. Good records will help

Records for employers

you to run your business more efficiently.’

HMRC requires every business that

Here we focus on accounting records needed to satisfy the tax authorities.

employs staff to keep proper records for Pay As You Earn (PAYE) and for the calculation of tax liabilities. With the

HMRC checks on tax returns

introduction of Real Time Information

If HMRC has reason to suspect a self-

(RTI), employers must advise HMRC of

assessment, Corporation Tax return or

their payroll at the same time as making

VAT return is incorrect, it will carry out

payment to employees.

a ‘compliance check’. After investigation,

it may issue an assessment or amend the

For more information, see www.hmrc.gov.uk/paye

relevant return to collect any unpaid tax. You can ask for a review of, or appeal

Limited company accounts

against, most of HMRC’s decisions, or

It is a requirement of the Companies Act that every company should keep proper

WHERE TO FIND JOB VACANCIES l l l l

l l l

AccountancyAge Jobs: www.accountancyagejobs.com eFinancialCareers: www.efinancialcareers.co.uk GAAP Web: www.gaapweb.com Institute of Chartered Accountants in England and Wales (ICAEW) careers: http://careers.icaew.com Institute of Chartered Accountants of Scotland (ICAS): www.icas.com Chartered Accountants Ireland: www.charteredaccountants.ie careers service vacancy lists

KEY CONTACTS

Association of Accounting Technicians 020 3735 2434 join@aat.org.uk www.aat.org.uk @YourAAT Association of Chartered Certified Accountants 0141 582 2000 info@accaglobal.com www.accaglobal.com @ACCANews Association of International Accountants 0191 493 0277 aia@aiaworldwide.com www.aiaworldwide.com @AIA1928 Chartered Institute of Management Accountants 020 8849 2251 cima.contact@cimaglobal.com www.cimaglobal.com @CIMA_News Chartered Institute of Public Finance and Accountancy 020 7543 5600 customerservices@cipfa.org www.cipfa.org @CIPFA Institute of Chartered Accountants in England and Wales (ICAEW) 01908 248250 contactus@icaew.com www.icaew.com @ICAEW Institute of Financial Accountants 020 7554 0730 mail@ifa.org.uk www.ifa.org.uk @InstituteFA

accounting records of money received and paid, of all sales and purchases, and of assets and liabilities. For more information, see www.gov.uk/ running-a-limited-company/company-andaccounting-records

International Association of Book-keepers 01732 897750 mail@iab.org.uk www.iab.org.uk @IABinfo

Clive Lewis, in conjunction with X-Forces, contributes a feature to every edition of QUEST, highlighting all you’ll need to know about starting and running your own business. You can find the latest instalment in The Hub, page 45, or search our back issues online at www.questonline. co.uk to find out more. Q

questonline.co.uk l August 2017

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questonline.co.uk l August 2017

Q Plan ahead!

YOUR ELC EDUCATION AND FUNDING PLANNER

Your one-stop guide to personal development and education opportunities, improving your career prospects and the funding sources available help you do it

Personal development and education opportunities What is Personal Development (PD)?

PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons

>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career

PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide

Other sources of information include:

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

A PD Route Map

>> >> >> >> >> >> >> >>

Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)

unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk

In-Service

Local colleges or training providers

Distance/ open learning

eLearning – the Defence Learning Environment (DLE)

PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!

Distance Learning

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).

To find out more, check out the article about distance learning on page 22.

August 2017 l questonline.co.uk

College Courses

You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.

Personal Development Record (PDR)

Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.

Key: Q Service personnel

Tel: 01908 587665 www.gastectraining.co.uk

Sponsored by

Sources of advice and finance Standard Learning Credits

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

Enhanced Learning Credits

The ELC scheme offers currently serving or former Service personnel access to a first full level 3 (GCE A-level or vocational equivalent) or a first higher education (HE) qualification (e.g. a foundation degree or a first undergraduate degree or equivalent) free from tuition fees. The ELC lower tier offers up to three payments of up to £1,000 in three separate financial years; the higher tier offers up to three payments of up to £2,000 in three separate financial years. A new Publicly Funded Further Education/Higher Education ELC was created in 2016. It’s an aggregated lower-tier award, which is a single payment of up to £3,000 for those with six or more years of qualifying service, which will count as all three awards. You must make a contribution to your learning of at least 20% of the cost, and must discuss your plans with your line manager and education adviser before making any financial commitment. Detailed information about ELC can be found in the first half of this magazine. For full details visit www.enhancedlearningcredits.com

Individual Resettlement Training Cost (IRTC)

The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme.

Armed Forces Compensation Scheme

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com

University Short Courses

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.

learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.

Jobcentre Plus Professional and Career Development Loans

Finding a job

These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.

The Individual Resettlement Training Costs (IRTC) grant

The IRTC grant is available to Service leavers with six or more years’ service and all Medical Discharges. It is a contribution to training costs and can be used internally at the Resettlement Training Centre (RTC), Aldershot, or at a Regional Resettlement Centre (RRC) for vocational training courses. It can also be used externally for training with CTP Preferred Suppliers. IRTC is available for tuition fees up to a maximum of £534. A range of courses at the RTC Aldershot is delivered within the MoD contract (called Contract Funded training). These courses are pre-paid by the MoD and only ‘cost’ the Service leaver time and a portion of the £534 allowance. No money changes hands for the training but days and funding are deducted from the GRT allocation at a rate of £26.70 per day. The £534 gives access up to 20 days of CF training. Any exam or registration fees are extra and payable by the students, but other allowances may be available to help with those.

Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits

If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages (www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages (www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

questonline.co.uk l August 2017

YOUR ELC HELP AND ADVICE

Useful contacts

Need to know more? Here’s who can help …

or general enquiries about

Education and Resettlement Staff

RetResSO2or Civ: elc@detsa.co.uk

the scheme, eligibility and

seeking further clarification of sS

(

qualifications, seek advice from

instructions should contact SO3 EL3R,

Mil: 94391 7580 Civ: 01264

381580)

at DII: ‘NAVY TRG HQ-EL3R RESET

resettlement staff in the first instance,

SO3C’ (

not ELCAS. ELCAS’s role is to administer

625954)

Education Coordinators (REC) at RAF

Mil: 93832 5954 Civ: 02392

RAF: Personal Learning Advisors

the following single-Service education and

(PLAs), and Resettlement and

Army: Individual Education and

Learning Centres. Education and

guidance on eligibility or education/

Resettlement Officers (IERO), at Army

Resettlement Staff seeking further

learning or resettlement needs. Policy

Education Centres, which must be used

clarification of sS instructions should

helpline details are as follows.

by Service leavers on resettlement.

contact SO2 Accreditation at DII:

RN: RN/RM Education and

Education and Resettlement Staff

’22TrgGp-CTS-AndEWg-SO2’ (

Resettlement Officers (EROs), Naval

seeking further clarification of sS

95751 6888 Civ: 01400 266888)

Education and Training Support

instructions should contact the relevant

Officers (NETSOs) and Naval

SO2 Retention and Resettlement in

In addition, advice on any aspect of the

Resettlement Information Officers

Regional Command (RC) – DII: RC-Pers-

ELC and FEHE schemes is available from:

(NRIOs) at RN/RM Learning Centres.

ETS-N-RetResSO2 or RC-Pers-ETS-S-

applications, not provide advice and

Mil:

People-TESRR-ResetOffice@mod.uk Q

WANT TO WIN £250?

Tell us your story. Feature in QUEST and be in with a chance of winning our quarterly cash prize! Here at QUEST we’re always keen to hear from our readers. Whether you’re still serving and have already amassed an impressive array of qualifications (and are perhaps still working on others), or you’ve already negotiated the resettlement process and are well into your new life – and work – in civvy street, why not be an inspiration to other QUEST readers and let us know about your experiences? Your own personal learning or resettlement story could feature in a future edition, helping others see just where their own skills and qualifications could take them.

August 2017 l questonline.co.uk

And that’s not all – aside from the satisfaction of knowing you’re helping and inspiring those who are following in your footsteps, you could also get your hands on our quarterly £250 prize! Every three months we’ll select one reader’s success story as our lucky winner. So, help others and potentially help yourself! What are you waiting for? Visit www.questonline.co.uk where you can find out more and download a copy of the QUEST QUESTIONNAIRE. We look forward to hearing from you …

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HUB THE

THE HUB

>> Course and training options, transition news and reader reports

Your path to the pre-hospital care sector

First Line Response received ELC provider status in 2010 and has since then continued to enhance the individual skills of ex-military personnel to create new career pathways within the pre-hospital care sector. We provide a broad range of clinical and driver education programmes, delivered by a team of tutors with significant training experience in both the Acute NHS Trusts and NHS Ambulance Services, ensuring we meet the nationally recognised clinical standards for employment opportunities within the NHS, emergency services and private security sectors. The level 4 Associate Ambulance Practitioner and level 5 First Response Emergency and Urgent Care Diplomas offer skills, knowledge and experience through an apprenticeship style of learning, to allow for career progression towards paramedic education. On successful completion of our training packages to include the level 3 Emergency Response Ambulance Driving course, candidates will have the experience and opportunity to gain employment within multiple pre-hospital environments, including the ambulance service, security industry and offshore and remote sectors. Courses are offered in a range of locations in the UK and Cyprus, with full industry recognition. First Line Response has provided education to support the prehospital sector to the highest standards for the past 13 years and continues to develop training programmes and opportunities globally. Many of our past students have successfully gone on to gain employment directly with the NHS Ambulance Service or Fire & Rescue Service, or to enhance their education through completion of paramedic programmes and/or offshore medic courses to take their skills overseas. Start your new career today and enrol on one of our clinical and emergency driving packages – all approved for ELC funding. Get in touch 0345 5200 999 enquiries@firstlineresponse.co.uk firstlineresponse.co.uk See the advertisement on page 43

Local education provider approved for RoATP Local education provider cHRysos HR Solutions has recently been authorised to deliver apprenticeship training under the new Apprenticeship Levy. Based at the popular Armitage House office complex close to Doncaster Sheffield Airport, cHRysos has been offering training for more than ten years in Chartered Institute of Personnel and Development and Chartered Management Institute flagship courses. Managing director, Julie Gordon, said: ‘Since April this year, Apprenticeships in England have undergone a dramatic change to meet the needs of employers, learners and training providers. The introduction of the new Training Levy and launch of the new ‘Trailblazer’ Apprenticeships have helped put employers in control of the design of their apprenticeship programmes and how they spend their funding, providing lots of flexibility and simplifying funding arrangements. We’re very proud to have been accepted on to the Register of Apprenticeship Training Organisations to deliver the new apprenticeships for level 3 Team Leader/Supervisor and level 5 Operational/Departmental Manager, and are delighted to be able to work with local people and businesses.’ All companies delivering apprenticeship training must now successfully complete a challenging approval process before they are placed on the Register of Apprenticeship Training Organisations, from which employers can select the right organisation to deliver their apprenticeship programmes. Funding can be used to either train existing staff through the apprenticeship system, or to train new apprentice recruits; cHRysos HR will work with employers to help them design a programme that meets business needs as well as the needs of the apprentice. For more information about cHRysos HR Solutions, visit www.chrysos.org.uk

Get in touch 01302 802128 info@chrysos.org.uk www.chrysos.org.uk See the advertisement on page 38

August 2017 l questonline.co.uk

Dunkirk throws light on mental health care improvements The recent release of the film Dunkirk has brought the horrors of the Second World War into sharper focus and underlined the significant improvement in care for post-traumatic stress disorder (PTSD) in the decades since. The film, directed by Christopher Nolan, recounts the evacuation of Allied soldiers from the beaches of Dunkirk in Operation Dynamo between 26 May and 4 June 1940. Dunkirk veteran Colin Ashford went to a screening of the film with Prince Harry and revealed that symptoms of PTSD (then known as ‘shellshock’) still return in moments of difficulty or stress. At the time, little was understood about the condition, although support for Forces leavers has improved immeasurably. Ahmed Al-Nahhas (pictured), Partner in the military team at law firm Bolt Burdon Kemp, works with veterans affected by PTSD and advises that the condition ‘can develop as a result of exposure to stressful and traumatic events’.

However, he also indicates that there are now systems in place to provide support: ‘As a Service person, you are owed a duty of care by your military doctors and superiors. They should be trained to look out for symptoms and to help you get treatment. This includes reviewing your duties and medical grading, as well as giving you time to adjust to work. ‘The symptoms of PTSD can lay dormant for many years, so if you find yourself suffering after your military career has ended, you should speak to your civilian GP. Early treatment can lead to a quicker and better recovery, so please don’t suffer in silence. There are a number of treatments that can be offered, such as therapy and, in some cases, medication. There are also a number of charities that specialise in helping veterans suffering from PTSD (perhaps the best known is Combat Stress), many of which provide treatment and guidance free of charge.’ To find out more about Combat Stress, visit www.combatstress.org.uk

>> FAMILY MATTERS

Scotty’s Little Soldiers brings summer cheer at first family fun day

More than 100 bereaved British Forces families from across the UK came together last month for the first ever family fun day held by children’s Armed Forces charity, Scotty’s Little Soldiers. The private event, which took place at Hinckley Rugby Club in Leicestershire, was held exclusively for the children the charity supports, giving them and their families the opportunity to meet other families who have also experienced the loss of a loved one. Throughout the day, children of all ages were treated to an array of activities, from an inflatable assault course and bouncy castle to a climbing

wall and ball pit for the younger ones. There were social activities and games too, so that the children could mix and form friendships. They were also encouraged by the entertainers to join in and take part, which gave parents the chance to chat to other family members and share experiences. The event, supported by the Annington Trust and the Veterans Foundation, also gave families the opportunity to talk to health professionals, including children’s bereavement charity Winston’s Wish, where they had the opportunity to share any worries or concerns. Founded by war widow Nikki Scott in 2010, Scotty’s Little Soldiers was set up in memory of Nikki’s husband and father to her two children, Corporal Lee Scott, after he was killed while serving in Afghanistan. The charity’s mission is to support all children who have lost a parent while serving in the British Armed Forces and help them smile again. To find out more about its work, visit the charity online at www.scottyslittlesoldiers.co.uk

P -U ! RT L A CIA ST E SP

>> TRANSITION SUPPORT

Preparing for business with ICAEW and X-Forces What business format should a start-up adopt? By Clive Lewis, ICAEW, in conjunction with X-Forces

The business format a start-up adopts will affect the amount of tax it pays. It will also impact other areas such as liability for losses, so it should be decided after consideration of the issues. There are three basic business formats. 1. Sole trader: this gives you complete control and fewer administrative burdens. But you have unlimited liability and could therefore risk personal loss. Sole traders include an annual self-employment return with their Income Tax return and pay Income Tax and National Insurance contributions on their profits. 2. Partnership: partners in a business share profits or losses and unlimited legal liability. All partners include an annual self-employment return with their Income Tax return as well as a Partnership Tax return, and pay Income Tax and National Insurance contributions on their share of the profits. 3. Limited company: a limited company is a legal entity separate from its owners. Companies file a Corporation Tax return with HMRC (HM Revenue & Customs), which summarises its annual trading results, and pays Corporation Tax on the taxable profits. Companies must submit annual accounts and other information to Companies House. Important changes to the taxation of dividends from limited companies In April 2016 important changes were made to the way dividends (from limited companies) are taxed. The new system gives each taxpayer a new Dividend Tax Allowance of £5,000. Dividends received by taxpayers in excess of the dividend allowance (and any remaining unused personal allowance) will be taxed at 7.5% for basic rate taxpayers, 32.5% for 40% taxpayers, and 38.1% for 45% taxpayers. From 2016/17 a limited company format will be less tax efficient – a business needs to make profits approaching £40,000 to be tax efficient and to cover the costs of being a limited company. Case study: Michelle Williams, Elementary Sciences Michelle Williams’ business, Elementary Sciences, produces educational science kits that help parents to ‘grow their own scientists’. As a mother of four herself, and married to a soldier, for Michelle her start-up business follows a career in lecturing and writing. Having taken the plunge, and finally escaped education, Michelle decided to start an exciting new business … in education! She says: ‘For me, there were three main reasons I set up as a limited company. One was for tax purposes, the second was for a separation of identity for legal reasons, including the protection of my company name and the third was about perception – I wanted to show a little bit more professionalism as somehow it makes the whole idea more serious.’ Ready to go? Register for X-Forces’ start-up and business planning support today at www.x-forces.com Help for businesses can be obtained from ICAEW’s Business Advice Service, in the form of a free, straightforward discussion with an ICAEW Chartered Accountant. Find out more at www.businessadviceservice.com Also, check out our start-up special features on pages 30–37 and 48.

questonline.co.uk l August 2017

THE HUB

>> RESERVIST CHALLENGE

Racing across the Irish Sea

A team of eight Army reservists are set to race across the Irish Sea in a 42-foot yacht to take on one of the toughest sailing challenges in the northern hemisphere. The Rolex Fastnet event takes place this month, but training has been going on for Major Bruce Spencer some time to ensure that everyone onboard is ready to work as a team, manage on limited food supplies and operate in a confined space when they are suffering from fatigue in the middle of the Irish Sea. One of the reservists taking part in the event is Major Bruce Spencer Lance Corporal Allison Bibby, from 162 Regiment, Royal Private Harry Davis and WO2 Logistics Corps based in Patrick Audas, pictured at sea Nottingham. Bruce explains during the Fastnet rehearsal that he is looking forward to the challenge the race will bring: ‘I have never raced in an event of this magnitude, but it is about the adventure, and pitting yourself and the crew against the raw elements and others involved in the competition. ‘This is what military service is all about – pushing ourselves to the limit, mastering new environments and beating down fear. We are all learning to deal with the weather and, above all, how to take care of one another in such an unstable environment.’ The crew will be onboard one of more than 200 boats taking part in the Fastnet race over a six-day period, completing 600 miles from start to finish. Bruce’s team will be sailing on the yacht Osprey, which has been specially refurbished for the race. ‘As a soldier I am used to taking on challenges,’ he says, ‘but this is a mighty big challenge and one that I am determined to overcome. Army training gives me the confidence to know that I can take on anything. I’m sure the crew and I will achieve great things in this tough competition.’ To find out more about East Midlands Reserve Forces and Cadets Association visit www.eastmidlandsrfca.co.uk

>> TRANSITION SUPPORT

Social enterprise lands multi-millionpound Network Rail contract Britain’s Bravest Manufacturing Company (BBMC), a Kent social enterprise that directly employs British Veterans and people with disabilities, has secured a multi-million-pound contract with Network Rail, the UK’s largest railway owner. BBMC, the manufacturing division of Royal British Legion Industries (RBLI), is now set to become the sole signage provider for Network Rail, which owns the majority of the British rail network. BBMC, which has provided signs for the rail company for more than 25 years, currently employs 120 people, more than 70% of whom are ex-Service personnel, or have a physical or mental disability. Former Royal Engineer Tim Brown, who was diagnosed with PTSD after serving the Armed Forces for 23 years, joined BBMC as a team leader in 2016. He says: ‘I found RBLI at a really good time in my life. I have done things and seen things in my life that most people wouldn’t dream of, and to come somewhere like this – it’s

peaceful, calm and safe – and to be part of that is brilliant … Here disabilities are catered for and people are cared for. Without them I would be finding it difficult to find a job I could hold down. It’s an amazing place to work because everybody looks after each other and cares about each other, from the very top to the bottom. I come to work with a smile – I never did that when I was doing any other job, which says it all really.’ To find out more about the work of BBMC, visit www.britainsbravestmanufacturing.org.uk

Airline ops and dispatch: meeting the challenge of change Some things don’t change but, being at the forefront of technology, aviation does – constantly. Operational standards, and training, must meet the challenges of such changes. Operations and flight dispatch personnel are responsible for flight planning and preparation for flights, so that pilots don’t need to spend their vital duty periods doing it themselves. In the USA there is a Dispatchers Licence, but in the rest of the world, the nearest thing to verified approval is the City & Guilds accredited award. Both have their origins in the recommended syllabus from the International Civil Aviation Organisation (ICAO), which seeks to promote safe standards that are common worldwide. As air transport advances, so does training. Programmes to meet these standards are often available only ‘in house’ as airlines provide for their own staff, and some locations in the USA provide classroom courses tailored to US standards and procedures. Courses designed according to worldwide procedures are also available via open learning, which enables

candidates to take the full City & Guilds course in their own home at their own speed. Exams can be taken in the UK or at British Councils around the world. Avtech2000 provides such programmes and is ELC approved, so you need only pay a small proportion of the total cost of course and exams. It’s a considerable qualification involving five exams totalling nine hours (or add another extra two-hour exam if you have no previous experience and need the foundation course as well). Avtech is currently making significant upgrades to all of its units to keep up to date, so not surprisingly it is used not only by UK military personnel on resettlement, but also intercontinental airlines like Qantas, many major European carriers and indeed the UK Civil Aviation Authority (CAA). Get in touch 01892 770250 administrator@avtech2000.co.uk www.avtech2000.co.uk

>> JOB FAIRS CTP Employment Fair 14 September 2017, Sunderland CTP Employment Fair 5 October 2017, Southampton These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies

August 2017 l questonline.co.uk

a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. They are open only to serving and ex-military personnel who have pre-registered to attend through the CTP. This is a great networking l

opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! Book your place today. Call the Central Bookings Team on 0203 162 4410 or visit www.ctp.org.uk/events to find out more.

If you are considering continuing to fly upon leaving the Armed Forces, equip yourself with the knowledge of what you’ll need to fly in the civilian world. First of all you’ll need a civilian licence – CPL or ATPL (you’ll need to check if you satisfy the prerequisites in either case). Depending on your aspirations, there will probably be specific further requirements – for example, if wanting the ability to fly IFR you will need to convert your military IR to a civilian qualification, and you’ll need a certain number of hours in order to fly HEMS or police aircraft. It pays to prepare yourself well in advance of your military leaving date. At Babcock, formerly Bond, we maintain a full working knowledge of all regulatory changes as and when they are introduced. We operate an ATO (flying school) but we are also at the forefront of the HEMS, police and offshore sectors. This is an ever-changing environment; as part of the training solution we want to be instrumental in preparing you for training, as well as guiding you through whichever course you undertake in preparation for your future flying career. Scott Armstrong served in the Royal Navy from 1991–2017. After 26 years of flying in almost every environment

possible, he was looking to continue a challenging and rewarding aviation career in the commercial sector. Scott says: ‘I chose Babcock to conduct my (self-funded) training – first, as they are a recognised and experienced training organisation, but also because they are familiar with the requirements of Service leavers. They produced a training programme specifically tailored to my experience. This was right for me both financially and in terms of managing my expectations. ‘The reception I received from the training team and the company as a whole was very similar to that of any military unit: pragmatic, efficient and keen to deliver what the customer wanted. During my training I was interviewed for and accepted a position as a touring pilot with Babcock. I am now part of a team that includes operations staff, logisticians, paramedics, doctors and engineers, all with a common aim: to provide a service that is second to none and leads the ways in the HEMS and air ambulance industry.’ Get in touch +44 1452 856007 or +44 1452 716348 Elly.Clark@babcockinternational.com www.babcockinternational.com See the advertisement on page 15

>> TRANSITION SUPPORT

Backing for Veterans’ Gateway Launched in June, the new £2 million Veterans’ Gateway initiative backed by the MoD to help personnel make the transition from military to civilian life has been welcomed by specialist military lawyer Bolt Burdon Kemp. The Gateway aims to provide extra support in the form of a 24-hour, one-stop shop, offering guidance on housing and employment, finance, and mental and physical health. Because Bolt Burdon Kemp works closely with Veterans in need of support, especially in connection with mental health, it is in prime position to assess whether this initiative will make a tangible

difference to Veterans in need. Rhicha Kapila (pictured), head of the lawyer’s military claims team, told QUEST: ‘We welcome the Veteran’s Gateway, which is made up of a consortium of military charitable organisations, as a first point of contact to help the Armed Forces community. The launch of this service is a step in the right direction. This new collective initiative should make it easier for Veterans to access the appropriate support and advice they need to help rebuild and shape their civilian lives.’ To find out more about the Veterans’ Gateway, visit www.veteransgateway.org.uk

>> TRANSITION SUPPORT

Veterans’ Ministers from around the globe visit Stoll Photograph Mac McLaren

Want to keep flying? Here’s how …

Stoll, the leading provider of supported housing for Veterans, has welcomed an international delegation, including Veterans’ Ministers from around the world, to meet Veterans in London. Ministers from the British government, Canada, the United States, Australia and New Zealand discussed the bespoke housing and employment support that helps exServicemen and women lead independent lives. The delegation toured Stoll’s main housing scheme, which is home to 150 Veterans, many of whom have experienced mental illness and physical injuries as a result of their Service. The Ministers met Stoll residents and heard about the importance of having a stable home and access to employment. Ministers also heard about the work of The Poppy Factory, a charity Stoll works closely with, which helps ex-Service men and women with disabilities into meaningful and sustained employment. Says Stoll Chief Executive, Ed Tytherleigh, ‘I am delighted to welcome Ministers to Stoll and to show them the homes and support we offer. By providing social housing and support to Veterans in the greatest need, people can make an effective transition from the Armed Forces into civilian life. By intervening early, we can help prevent unnecessary homelessness, and work with our partners to get people back into training and paid work.’ Army Veteran Shaun Johnson lives in a Stoll property and is employed by The Poppy Factory. After meeting the Ministers he said: ‘I struggled to integrate after leaving military service. Stoll gave me a home and a new lease of life, and with their support, I have excelled. Today I help fellow Veterans across the UK in my job as employment coordinator at The Poppy Factory.’ Stoll’s Outreach team provides tailored support to meet the individual needs of Veterans. In the past year, 44 Veterans were found appropriate accommodation, 36 were supported into employment, and 85 received mental health advice and support. To find out more about the work of Stoll, visit www.stoll.org.uk or www.questonline.co.uk and check our back issues for features.

questonline.co.uk l August 2017

YOUR RESETTLEMENT SUCCESS STORY FACTFILE

The perfect match

Services meet internationals on the pitch: the RN's Marsh Cormack, ex-Samoan international Junior Paramore and Bristol Veteran Matt Stanley, ex-Royal Signals

Take one man’s flair and passion for rugby, add it to his skills in kit design and marketing, and what have you got? A pitch-perfect combination that has seen former Royal Signals SNCO Bob Lovell launch his own bespoke sportswear range – and it’s going from strength to strength

aving served for 25 years in the

Legends team, bespoke military shirts for

Royal Corps of Signals, from 1988

ShadowShirts and numerous civilian teams,

to 2013, Bob Lovell is now owner

but has also branched out into supplying

and managing director of GeckoSportswear,

cycling, triathlon, boxing, netball and rugby

launched in early 2014 thanks to a start-

supporter apparel too. Gecko’s limited-

up loan facilitated by X-Forces, the

edition charity shirts alone have raised

MoD’s official training partner for self-

more than £3,000 for military causes in just

corporate identities – and that’s where

employment. Gecko’s goal is to provide

two years. ‘We have also,’ Bob tells QUEST,

X-Forces was my lifeline. They gave me a

bespoke sportswear to both military and

‘secured a partnership deal for military

simple and easy process for funding, and

civilian teams – and it’s already exceeding

exposure to another ex-Royal Signals

great support both during the process

all expectations.

company, Company X Consultancy, which

and afterwards. With them at the end of a

was keen to get involved with our ideas and

phone, I had a sounding board whenever a

future plans.’

barrier arose.’

Bob’s passion for sports – particularly rugby – had been a constant factor during his Army career, so he was 100% sure

The Team Endeavour Army contingent

Bob, whose wife Helen also served in

While serving, his extensive military

that he wanted to pursue a career in

the Army within the RADC, continues: ’I’ve

career spanned roles in the UK, Europe

this sector when he made the transition

had a steep learning curve. I knew what I

and numerous hostile environments. He

to civilian life. Already well established,

wanted to achieve, but the civilian world is

served with Air Assault Brigades and

his business has solid roots in rugby, for

different. Coming from the military, I had

UKSF Units, Electronic Warfare, the Joint

which it has designed and produced kit for

to adapt quickly to business jargon and

Service Intelligence School and within a UK

the Royal Signals RFC, 100 World Rugby

financial administration, and learn about

Training Advisory Team. His operational

August 2017 l questonline.co.uk

tours included periods in Iraq, Kosovo,

he was director of rugby at Pembroke

Zealand over the British Lions Tour and the

Afghanistan, Northern Ireland and Pakistan.

Dock Harlequins RFC and, running almost

Royal Signals Rugby League for winning

During his time in uniform he racked up a

concurrently with that, head coach for the

their first ever Inter Corps Lawson Cup –

host of qualifications commensurate with

Royal Signals Rugby Club.

and ‘seeing the guys in GeckoSportswear

that of a SNCO, but few that would have prepared him for civilian life in business.

‘As head coach with Royal Signals

kit,’ he says, ‘made it win-win all round’.

rugby, I was responsible for the recruitment,

Bob says that his Forces background

development and continuous assessment

did, however, make him ‘an experienced

of new and existing coaching staff, as well

THE X-FORCES FACTOR

and highly versatile soldier and team leader

as coaching the main team,’ says Bob. It

Since its launch in July 2013 X-Forces

from a communications background with

was, he continues, ‘a dual-coded role for

– the MoD’s official training partner

excellent administrative and leadership

rugby league and union, and as such I am

for self-employment, delivering

skills’ – and now he’s putting those skills to

knowledgeable in both areas. It seems like

training through the CTP – has

excellent use in his own thriving business.

an eternity ago,’ he goes on, ‘but fellow

nurtured and guided 1,000 new

Before starting up GeckoSportswear,

rugby league enthusiast, Darren Twigg,

businesses, and facilitated £9.6

Bob was working freelance in executive

and I resurrected the Royal Signals RLFC,

million in seed funding. It supports

close protection and as a maritime security

establishing unit sides in both the UK and

Service leavers, veterans, spouses,

professional. He also spent some time

Germany to compete against each other.

reservists, cadets and dependants.

with the Maritime Coastguard Agency as

This enabled us to develop a combined

an operator and as a maritime security

senior XV in both the 9s and 13s games,

about running your own business,

operator. He worked in various other

which has grown with other members of

find out all about the support

maritime security and CP roles, and

the Corps, taking it to new levels.’ Bob also

available from X-Forces here:

before that as a rugby coach at various

goes on to praise the current Royal Signals

www.x-forces.com

levels. From April 2011 to October 2013,

Union team for their successful tour of New

If – like Bob – you’re thinking

Team Endeavour captain, Ben Hughes, with Junior Paramore

In earlier years, he had worked as defence coach for Army rugby union women, assistant coach in Scotland A rugby league and as head coach for the Army’s under-23 rugby league team. Much later, in the summer of 2013, he spent three months as Forces account manager for Samurai Sportswear and quickly learned the pitfalls of the industry. It was this passion for rugby in all its aspects that was eventually to win through and he is now combining his skills, knowledge and love of the game itself with the sportswear expertise he has also Bob with Samoan rugby international Junior Paramore

acquired. Sounds like the perfect match!

questonline.co.uk l August 2017

COURSE YOUR FACTFILE RESETTLEMENT CHOICES SUCCESS STORY

Bob, who has also worked in CP roles since leaving the Army, says that his Forces background has made him 'an experienced and highly versatile soldier and team leader from a communications background, with excellent administrative and leadership skills'

‘RUNNING GECKO DOESN’T FEEL LIKE WORK. I LOVE EVERY MINUTE OF IT, AND THE FUTURE LOOKS BRIGHT’

Now that Bob has been owner and managing director of his own company, GeckoSportswear, for more than three

New Zealand and Spanish offices, also

years, he tells us, ‘We provide bespoke

appearing in the magazine A Life in Spain,

team wear at a competitive price. We

and is starting up training and match

pride ourselves on knowing what our

facilities, catering for those interested in

customers want and allowing them to be

all sports to come along, train and play

part of the customer experience, from

fixtures in the sun. ‘We are involved with

initial design stage to receiving their

one of Spain’s largest tour organisers,’

bespoke kit, as promised. reputation. Having been involved in rugby

future. With ever-growing numbers of

established we are now growing week on

within the Armed Forces, at all levels, we

rugby league and union teams blossoming

week, ensuring that teams that have been

know what we would buy and are keen to

in Spain, the country is keen to host any

let down by our competitors receive the

pass that knowledge on to our customers.

age, level or ability.

attention to detail in their requirements

If we don’t wear it when we train or play,

that they deserve. We provide bespoke

it won’t have the GeckoSportswear logo

who can argue with that? ‘Running

design kit across the sports spectrum, and

on it.

GeckoSportswear doesn’t feel like work,’

anything from beer mats and beach towels to full tour kits, on and off the field.’ As well as holding design specs for

‘With this in mind, from the initial enquiry stage right through until the team

‘Life is good,’ Bob sums up. And

he concludes. ‘I love every minute of it, and the future looks bright.’ Q

members take to the field in their eye-

hundreds of different styles of kit and

catching apparel, Gecko will be part of the

having its own in-factory design teams,

process. Any amendments to what the

KEY CONTACTS

Gecko welcomes entirely new concepts,

customer wants, no matter how small, are

GeckoSportswear

and has a real enthusiasm for ensuring

dealt with in good time and with a smile

that whatever the customer requires is

on our faces!

exactly what the customer gets. ‘We listen

To find out more about what’s on offer from Gecko, visit

‘A close-knit family company, we have

geckosportswear.co.uk

to what you want as a club – we don’t

already worked with teams as far away

palm you off with stock kit,’ says Bob.

as Fiji, Spain and Dubai, as well as across

visit the X-Forces YouTube

‘It’s bespoke to you and our timelines for

the UK, supporting events such as the

Channel and search for Bob Lovell

manufacture are made clear from the

Newquay 7s, UK Fiji 7s and our largest

or click on www.youtube.com/

start.’

project, 100 World Rugby Legends, based

watch?v=fNdiZfBwiUM

In a recent interview with Scrum

To hear Bob’s story first-hand,

in Scotland. It has chosen Gecko as its kit X-Forces

magazine (www.scrummagazine.com),

supplier for all events, including Dubai,

Bob explained a bit about the company’s

UK and Thailand, which involves 100 test-

0800 307 7545

philosophy: ‘When a rugby club or

capped players from all over the world

info@x-forces.com

organisation chooses to shop with Gecko,

playing to raise money for charity.’

www.x-forces.com

we feel it’s extremely important that the whole process is one that reflects our

says Bob, ‘and are excited about the

‘Having taken three years to get

August 2017 l questonline.co.uk

Bob is also thrilled to report that GeckoSportswear has just opened its

@OfficialXforces

YOUR RESETTLEMENT TRAINERS IN FOCUS FACTFILE

Building better bailiffs How one training company changed the future of the enforcement industry

courses through a resettlement centre in Germany and gave them a call. Following an intensive telephone interview with Chris Lucas-Jones [EndeavourUK founder, managing director and enforcement

he role of the bailiff is one of the

expert], I am pleased to say that I made a

world’s oldest professions and, until

good impression – Chris was happy with my

2014, had been operating under some

skill-set and convinced me that my military

centuries’ old legislation. However, on 6 April

skills were transferable to a role within the

2014, the Taking of Goods Regulations were

enforcement industry.

updated to ensure that the enforcement

‘Following this thorough interview, Chris

WHAT DOES THE COURSE COVER? The level 3 Certificate for Enforcement Agents (Bailiffs) course is made up of five mandatory units: l Unit 1 – Roles and Responsibilities of an Enforcement Agent (Bailiff) l Unit 2 – Magistrates Debt and Road Traffic Debt l Unit 3 – Council Tax (CT), National Non-Domestic Rates (NNDR) and Commercial Rent l Unit 4 – Managing Conflict and Effective Bailiff Action l Unit 5 – Working as an Enforcement Agent

industry worked for the good of not only the

felt I was the right calibre of candidate to

debtor but client and bailiff too. It was the

attend the new level 3 course he had just

cue for one company to seize the chance to

launched. Luckily for me, he gave me the

agent. As well as learning the elements

do things differently, designing a course to

green light and, using my ELCAS funding,

relating to the main debt types, Gary was

enhance the quality of training available as

I attended an intensive five-day training

taught skills that enabled him to deal with

well as improve standards and consistency

programme with EndeavourUK. The tutor,

conflict and read body language.

across the enforcement industry.

also ex-military, and Chris became my

Up until now individual enforcement

The course also positively supported

mentors and really opened my eyes to how

the legislation that came into force in

companies have designed their own

professional the industry is if you are trained

April 2014, which clarified a number of

courses to train their staff. This training

properly.

issues – for example, the times between

was often limited to laws and regulations

‘Following the classroom-based training

which collections can be made, people

of enforcement, and very rarely provided

and exam process, I was out on the streets

who are exempt from enforcement action

instruction on ‘the human factor’. Reading

shadowing Chris, totally over and above his

and, crucially, the standardisation of fees

body language, managing conflict and

role as a trainer, learning how to deal with

across different types and specifying when

hostile situations, and identifying the ‘can’t’

conflict and difficult situations. Chris is still

these fees can be applied. One of the key

payers as opposed to the ‘won’t’ payers are

a firm friend and I have gone on to work for

aspects that this new legislation aimed to

all crucial aspects of the job. Such training

one of the biggest enforcement companies

address was the issue of aggressive bailiff

often resulted in bailiffs being ill equipped to

in the UK. I have now taken a managerial

behaviour, something that, over the years,

deal with certain types of situation, resulting

position and have responsibility for a team

has tarnished the reputation of the industry.

in poor collection rates and, commonly, an

of enforcement agents working on a whole

To solve this issue it is really important that

increased number of complaints.

range of different High Court writs on a daily

bailiffs are given the correct training to deal

basis. I am eternally grateful that I met Chris

with the everyday situations they will come

take a different approach and designed a

that day and would recommend life as an

up against.

course to enhance the quality of training

enforcement agent after the military as a

available, as well as improve standards

good, solid career with great prospects and

A final thought …

and consistency across the industry. Its

salary rewards.’

Chris sums things up, saying, ‘I set up

EndeavourUK, however, decided to

level 3 Certificate for Enforcement Agents

EndeavourUK had been working with

EndeavourUK in 2011, initially to focus

(Bailiffs) course is endorsed by Highfield

ex-Forces personnel for some time. Indeed,

on bailiff training. My aim six years on

Awarding Body of Compliance (HABC) and is

Chris believes that ex-military personnel in

remains the same: to help improve both the

a favourite with ex-Forces personnel.

particular have a great aptitude for this type

standards and consistency of enforcement

of work, their existing training having already

within the bailiff industry. I found that there

Forces having served 22 years as a Staff

prepared them for many different situations

were many ex-military bailiffs that had the

Sergeant in the Queens Royal Hussars, to

both confrontational and potentially harmful.

correct legal knowledge but lacked the other

ask why he chose enforcement as his new

With Chris’s background as a well-known

We talked to Gary Shivers, who left the

attributes that would take them from being

career and, in particular, why he chose this

enforcement agent, and the fact that he had

average bailiffs to effective professional

course through the ELCAS scheme.

written the only level 3 Enforcement Agent

bailiffs. We are now seeing the industry

‘I decided to move into enforcement

Taking Control of Goods endorsed course,

change and every ex-military person who

after my extended career within the military,’

Gary felt that this level of training was far

comes through our level 3 Enforcement

he told us. ‘Based in Germany, it was more

superior to that offered by other courses

Agent course has the knowledge, hands-

difficult and I was very apprehensive about

he had investigated. It provided both the

on experience and skills to carry out their

which career path I should choose. I found

theoretical knowledge and practical skills

chosen new career at a high standard and

out about EndeavourUK’s enforcement

needed to become a successful enforcement

comply with legislation.’ Q

questonline.co.uk l August 2017

YOUR RESETTLEMENT CAREERS IN FOCUS: DRONES FACTFILE

The one to watch

Popularly depicted as the ‘eye in the sky’, the unprecedented growth in commercial acceptance of unmanned aerial vehicles – commonly known as drones – is fuelling an enormous upturn in related careers. Maybe it’s you who should be keeping an eye on them?

What’s involved?

qualified drone operators will soon be

www.caa.co.uk/Commercial-industry/

rones – or, to give them their

in great demand. From UAV pilot to

Aircraft/Unmanned-aircraft/Small-

proper name, unmanned aerial

engineer, there are many career paths

dronesGuidance-on-using-small-drones-

vehicles (UAVs) or unmanned

you could choose to follow. We look at just

for-commercial-work to make sure the

a few of the most popular here.

provider/course you are considering

aircraft systems (UASs) – are already big business, and set to get bigger. Originally

Jonathan Nicholson of the Civil

appears there; you will find the list under

stemming from military applications –

Aviation Authority (CAA), the regulator

‘CAA approved assessment organisations

you may have even used one yourself

for commercial drones, says: ‘We have

(NQEs)’. As ever more industries begin to

as part of your Service role – these

now given approval to more than 2,000

realise and exploit the benefits of UAVs

days, the use of drones is expanding

organisations to use drones commercially.

the availability of drone training courses

into many different industries, scientific,

These include everything from film

is expanding, and you can choose the one

commercial and recreational. Already

companies to the emergency services,

you need to suit your available study time

being used in a huge variety of different

with activities ranging from digital

and career aspirations.

areas, they have a burgeoning array of

mapping to wedding videos.’

applications, in sectors such as aerial filming and photography, agriculture,

Drone pilot/operator

logistics (e.g. parcel delivery), policing

If you love to fly quadcopters and other

years ago that it would be exploring the

and surveillance, and even drone racing.

gadgets, or have spent some time working

concept of drone delivery for its packages,

Despite their origins, military drones are

with UAVs during your Service career,

and later put out a job ad for a drone pilot.

now completely outnumbered by their

you are more than likely to have the skills

While the listing is, of course, no longer

civilian counterparts, with the latest

necessary to become a civilian drone pilot.

active, the qualifications it asked for might

figures estimating well over a million sold

If it’s a career you’d like to pursue, you can

offer you some insight into the skills you’ll

to date worldwide.

train to become a UAV pilot at a number

need: four-plus years’ experience of drone

It’s an exciting time for the industry

Package delivery Amazon had already announced a few

of approved centres across the UK – check

piloting, with a bonus if you have aeroplane

and, as companies continue to discover

the regularly updated list on the Civil

pilot experience too. And Google, under the

new uses for drones, it is expected that

Aviation Authority (CAA) website at

title Project Wing, aims to start delivering

August 2017 l questonline.co.uk

holes that give potential putters a fresh perspective of the challenges they’ll face or courses they might like to play. A small selection of other examples from the growing list of drone-related job roles can be seen in the accompanying box, ‘UAVs in use’.

Skill up while serving! Because drones started life in a military context, there are obvious career opportunities to be had for ex-Forces UAV operators already in possession of the remote piloting skills necessary to make the transition to civilian drone use. You may have used such equipment while in uniform for reconnaissance, to gather battlefield intelligence, in target and decoy

A DRONE BY ANY OTHER NAME … Commonly referred to as a drone, a UAV is an aircraft without a human pilot aboard. A drone may fly either via remote control by a human operator, or fully or partly on its own, controlled by an onboard computer. Sometimes also referred to as remotely piloted aircraft systems (RPASs), small unmanned aircraft (SUA) or unmanned aircraft systems (UASs), drones come in a variety of shapes and sizes, ranging from small handheld types up to large aircraft, potentially of a similar size to airliners, although drones weighing more than 20kg need special permission to fly in UK airspace.

work, operational support and of course in combat. If you already have a pilots’ licence, you may be able to do an abbreviated

THE SKY IS NOT THE LIMIT! CAA rules demand 400ft max altitude and 500m from the pilot

conversion course, for instance; these usually take one day. So do remember to check with prospective training providers to see whether they can offer you this option. However, please note that military UAV experience is not

parcels by drone

automatically recognised by the CAA.

very soon. It says

It’s still a good idea, though, to keep a

it will deliver parcels to

detailed record of all flying hours and

‘mobile delivery receptacles’, which will

operational experience, as this may afford

effectively be boxes on wheels that can

you an easier route into the commercial

take the package to a ‘secure location’.

drone industry. Although there’s no doubt that commercial UAV businesses value

Aerial photography and filming

Service experience, it remains advisable

If you are the visual type, with an eye

to demonstrate your commitment to

for detail and enjoy creativity alongside

the industry by undertaking specific

the more techie side of things, then you

professional development where available.

could make a great aerial photographer

UAVs in use Some typical roles for drones – offering career opportunities for their operators Aerial crop surveys Bird’s eye-view shots for marketing campaigns Commercial and motion picture filmmaking Coordinating humanitarian aid Crowd monitoring Delivering medical supplies to otherwise inaccessible regions Fire detection and monitoring Inspection of power lines and pipelines Keeping track of construction developments Land survey Landslide measurement Major accident investigation Offshore and onshore inspections Photography to assist planning applications Property marketing Providing graphics for 3D modelling Search and rescue Surveillance

or film-maker. Roles are already available

Get qualified!

in a variety of contexts (see the ‘UAVs

CAA rules require all drone pilots who

in use’ box for some examples) and it’s

operate commercially to be approved. In

also the kind of business that would make

2010 it introduced regulations that require

a great start-up if you have the skills,

operators of small unmanned aircraft

necessary permissions (see below) and

(SUAs, aka UAVs or drones) used for aerial

operate, as well as to have achieved a

are considering self-employment in the

work purposes and those equipped for data

qualification that allows them to pilot a

civilian workplace. The benefits of drone

acquisition and/or surveillance to obtain

small unmanned aerial vehicle.

photography are becoming better known

permission from the CAA. This is known

by the day, so the opportunities are pretty

as the Permission for Commercial Work,

reasons, the key requirement is to hold

endless and limited only by your own

i.e. using a UAV for commercial purposes.

permission from the CAA. (Although you

imagination. For example, there are now

For the CAA to grant this permission, it

might hear people refer to this as the ‘CAA

even companies that specialise in filming

requires a pilot to have undergone an

licence’, it is in fact ‘CAA permission’ and

golf courses: tee-to-green shots of golf

assessment for the aircraft they plan to

not a licence as such.) In order to gain this,

So, in order to fly a UAV for commercial

questonline.co.uk l August 2017

YOUR RESETTLEMENT CAREERS IN FOCUS: DRONES FACTFILE being at least 18 years of age, you will need to attend a training course and, as noted above, it’s vitally important to make sure you use a provider approved by the CAA. Several CAA-approved training providers in the UK offer the RPQ-s (Remote Pilot Qualification – small) or BNUC-S (Basic National UAS Certificate) (see box). The different names for the qualification depend on which provider you use for your training. Courses are available in many locations across the country, and there are different training options depending on your needs. During the course, your chosen

Permission for Commercial Work is valid for up to 12 months and is subject to annual renewal

training provider (NQE) will take you through a ‘ground school’ lasting around two days, where the process of writing your ops manual will be discussed in detail. Sometimes this ground school is augmented by computer-based

WHAT DOES A TYPICAL COURSE INVOLVE? A typical NQE full course involves: l pre-entry/online study l one to three days of classroom lessons and exercises l written theory test l flight assessment On successful completion of the theory element, the pilot will: l develop their own operations manual l practise aircraft operation/ flying skills for the practical flight assessment. Flight assessments are completed at your own pace and: l are usually arranged separately but may be available on the last day of the course l have no structured syllabus or sequence of numbered exercises. Concessions against the theory part of the course are possible if you have: l flying experience (including model aircraft) l a licence or certificate that allows you to fly in unsegregated airspace (e.g. PPL, glider rating). See Section 2, Chapter 4, of CAP 722 for full details: www.caa.co.uk/Commercialindustry/Aircraft/Unmanned-aircraft/ Small-drones/Guidance-on-using-smalldrones-for-commercial-work Source: www.caa.co.uk

August 2017 l questonline.co.uk

distance learning, and it will probably the CAA requires you

end with an exam. After that, there’s a

to complete an operations

flight test, following which the NQE will

manual and give evidence of pilot

assess your operations manual. If they are

competency, which is divided into three

happy with it, they will recommend that

critical elements:

the CAA award you your permission. This

1. adequate theoretical knowledge/

order of events might differ between NQEs

general airmanship 2. successful completion of a practical

but the principles remain much the same. The NQE will usually help you to develop

flight assessment on the class of UAV

your operations manual as well as offering

that is being applied for

advice on completing any additional

3. a minimum amount of recent flying

paperwork needed.

experience on the class of UAV that is

The flight test element of the training

being applied for; those of you coming

is fairly basic and effectively looks at your

from a non-aviation background would,

mission planning, pre-flight inspections,

in order to achieve this, need to attend

maintaining visual line of sight at all

a course run by one of the National

times, performing accurate controlled

Qualified Entities (NQEs) approved by

flight in both GPS and Attitude modes

the CAA.

(or equivalent), real-time monitoring of aircraft status, conducting a ‘return to

Should you choose to be employed by

home’ procedure, and finally shutting down

a current operator who already has a

the aircraft safely and logging necessary

CAA-issued permission, then there is

data.

no requirement for you to apply for it

Note that training courses will not

yourself, as you can simply be added as

necessarily teach you how to fly a UAV,

an approved pilot to your employer’s

so you will need to clarify whether or

permission. Note, though, that you will

not this forms part of a course before

still need to prove your competency –

you sign up. If it’s not offered and it’s

for example, by holding, say, the Basic

something you need, you will have to find

National UAS Certificate (see below).

a consultancy service or flight school that offers this training, or you can teach

What happens on the training course?

yourself. If you go for the latter option,

To gain the relevant qualification to fly a

course, permission from the landowner. It’s

drone for commercial purposes, as well as

also worth joining the British Model Flying

you will need a large open space and, of

HOW TO APPLY FOR YOUR PERMISSION FOR COMMERCIAL WORK Once you have met all the above requirements you can make an application using form SRG 1320, which you can download from the CAA website here: www.caa.co.uk/ srg1320 This should be emailed to: UAVenquiries@caa.co.uk Allow up to 28 working days for your permission to be processed.

Once you have your permission, it

Professional membership

allows you to fly within the confines of the

ARPAS-UK (the Association of Remotely

Air Navigation Order, details of which are

Piloted Aircraft Systems) is the non-profit

outlined on the requirements page of the

trade association for the UK RPAS industry

CAA website: www.caa.co.uk/Commercial-

and the only non-commercial professional

industry/Aircraft/Unmanned-aircraft/

body solely representing UAV operators

Small-drones/Regulations-relating-to-the-

and manufacturers in the UK. It has no

commercial-use-of-small-drones

commercial interests and all income is used

In most cases, to operate commercially

to further the interests of its membership,

you will need to be able to function in

and to ensure that the industry remains

congested areas. However, the CAA wants

fair, safe and open. To get in touch with

to see a far greater emphasis on safety

ARPAS-UK to find out more, see ‘Key

than that offered in passing the process

contacts’.

outlined above. For this reason, CAA-

THE CAA DRONE CODE

approved training courses look not just at

As with any other aircraft, an unmanned vehicle must always be flown in a safe manner, showing respect both to other aircraft in the air as well as to people and properties on the ground. The CAA’s primary aim is to enable the full and safe integration of all UAV operations into the UK’s total aviation system. When you fly a drone it is your responsibility to be aware of the rules in place to keep everyone safe. Follow these simple steps to make sure you are flying safely and legally. l Make sure you can see your drone at all times and don’t fly higher than 400 feet. l Always keep your drone away from aircraft, helicopters, airports and airfields. l Use your common sense and fly safely; you could be prosecuted if you don’t. Drones fitted with cameras must not be flown: l within 50 metres of people, vehicles, buildings or structures that are not within the control of the pilot l over congested areas or large gatherings such as concerts and sports events. You can find the CAA’s quick-start safety guide to flying drones for fun at www.dronesafe.uk and a video that explains the basic rules is available on the CAA YouTube channel at www.youtube.com/UKCAA

your improved operational procedures

Source: www.caa.co.uk

costs £130. You will also need to obtain

and safety management system, but also in depth at your pilot competence as well as the safety of your aircraft. Finally, as mentioned above, if you

With thanks to the Civil Aviation

are coming from an aviation background then the process could be a little easier for you as you may not need to do the ground school. Do check with your provider first,

Authority for their assistance in the preparation of this feature. Q

KEY CONTACTS

Civil Aviation Authority (CAA) 020 7379 7311 UAVenquiries@caa.co.uk www.caa.co.uk @UK_CAA

though! The flight test and an operations manual will still be required.

How long does training take and how much does it cost? In terms of time, how long your training takes very much depends on how long it takes you to write up your ops manual and the quality of your input. With this in mind, and to err on the side of caution, it would be sensible to allow a good six months to complete the process. As for cost, NQEs’ fees vary but by the time you have paid for the necessary course(s) and your CAA permission application (see below), this is likely to be in the region of £1,500–£2,000 (not including travel and accommodation costs). You will also need to factor in public liability insurance costs before beginning commercial operations.

What about the cost of the permission? The price of the Permission for Commercial Work is currently £173. The permission needs to be renewed annually, which an adequate level of insurance before the

Association (see ‘Key contacts’) to access

permission is granted; your requirements

public liability insurance and information

should be discussed with your insurance

on areas where you can fly.

provider direct.

ARPAS-UK (Association of Remotely Piloted Aircraft Systems) membership@arpas.uk www.arpas.uk @ARPASUK British Model Flying Association 0116 2440028 admin@bmfa.org https://bmfa.org NATS Holdings (National Air Traffic Services) 01489 616001 www.nats.aero or www.nats.aero/nsf/rpas. aspx (for procedures for drone flights in controlled airspace – non-standard flights) @NATSPressOffice Royal Aeronautical Society (RAES) 020 7670 4300 raes@aerosociety.com www.aerosociety.com @AeroSociety European Aviation Safety Agency (EASA) www.easa.eu or www.easa.europa.eu/easaand-you/key-topics/civil-drones-rpas (for specific UAV-related info) @EASA Association for Unmanned Vehicle Systems International (USA) +1 703 845 9671 www.auvsi.org @AUVSI

questonline.co.uk l August 2017

YOUR RESETTLEMENT CASE STUDY: DRONES

I DID IT!

Name: Richard Beecher

His aerial film business, Skytec, was

Service branch: Army

born in October 2015. It offers video and

Current role: Director, Skytec UK

stills from the sky, as well as ground

experience to deliver.’ In addition, Skytec offers high-

filming and editing. Says Richard, ‘I knew

resolution aerial photography, and can

ichard Beecher served for six years

that aerial film was no craze, but it was

provide either raw or fully processed

as a reconnaissance tank driver in

something I was unable to pursue in my

aerial photographs of events, property

the 1st The Queens Dragoon Guards

employed role, so I set myself up and

presentations or construction projects.

(Welsh Calvary). A talented sportsman, he

haven’t looked back. I’m thankful for the

‘We also offer aerial surveying, mapping,

regularly represented the Army, competing

excellent advice from X-Forces when it

industrial inspection and construction

in skiing, spring and high board diving,

comes to managing the administrative side

progress monitoring using our UAV

gymnastics and boxing.

of things, so I can spend maximum time on

and in-house engineer with many years

When he left the Army, Richard knew that the traditional

the exciting projects I’m invited to work on.’

‘nine to five’ wouldn’t suit him. He followed his passion for film into productions, and spent many years teaching at university. It was here that Richard identified that emerging drone

Skytec provides

increased demand for aerial film work and, in 2015, he decided to step out into business in this field.

aerial filming services, delivered by a highly skilled UAV pilot, and an award-winning filmmaker and university film lecturer. ‘While we are based in South Wales,’

August 2017 l questonline.co.uk

GETTING TO GRIPS WITH PAPERWORK AND ACCOUNTS. X-FORCES HELPED IN GIVING ME SOME EXCELLENT ADVICE ON HOW

whole of the UK and most of the globe!

TIME, AS WELL AS ACCOUNTS.’

Whether you are looking for cinematic

Call us quoting ‘Quest17’ to get £50 off as you join the ranks of 2500+ remote pilots we’ve trained

t: +44 (0) 1633 835 123 e: uas@resourcegroup.co.uk www.resourcegroup.co.uk/uas

‘MY MAIN CHALLENGE WAS

TO MANAGE PAPERWORK AND

ELCAS & SLC funded to NVQ Level 4 Defence Systems Approach to Training Ex-military instructors Holders of Armed Forces Covenant Silver award

Find out more about Richard’s business at http://skytec-uk.com Q

continues Richard, ‘we cover the

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technology was creating

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YOUR RESETTLEMENT CIVVY SAVVY

RALPH STRAW

Confidence tricks

eaving the military is scary. It takes a huge

OUTSIDE THOSE GATES, PEOPLE WANT YOU IN THEIR ORGANISATIONS

amount of courage

to join and an even larger amount to leave. If you are reading Quest then it is highly likely that you are thinking about leaving or are already leaving. Either way, well done

child. I felt ashamed to face

to you! Everyone is going

my wife and son. Who did I

to leave the Forces at some

think I was, thinking that I

stage, whether they like it or

could make it out in civvy

not.

street? My family came in

I joined in 2002

and I couldn’t even open my

and attended the Army

eyes to look at them.

Foundation College in Harrogate. I then spent 11

Just prior to my signing off,

amazing and colourful years

I had attended an event with

with the 2nd Battalion Royal

Bafta-winning writer and

Anglian Regiment and the

world-renowned martial artist

Royal Military Police. My last

Geoff Thompson. I got in

posting was as an instructor

touch with Geoff that evening

at the Army Training Regiment in Pirbright. While there, I completed the BTEC level 4 Certificate to Teach in the Lifelong Learning Sector and a level 3 Certificate from the Institute of Leadership

Regular contributor Ralph Straw tells QUEST about his own, sometimes rocky, resettlement journey. Personal experience taught him to recognise the true value of confidence and he encourages you to build the same vital faith in yourself too

in the bathroom and he said something that I will never forget: ‘Never mind who are you to make it, who are you not to make it?!’

and Management in Workplace Coaching for First

applications. I didn’t get a

Sometimes, we forget

feeling scared. I had no job

single reply. I became very

ourselves in the military. As

waiting for me after my run-

depressed and made myself

we move up the ranks we can

off from the Army. I knew

out date on 21 February 2013

quite ill.

become blinded by politics

that I was ready to do it as I

– and a second child on the

didn’t tell anyone – including

way.

Line Managers. In February 2012, I signed

my wife – what I was doing. It was my decision alone.

NEVER MIND WHO ARE YOU TO MAKE IT, WHO ARE YOU NOT TO MAKE IT!

I woke up the next day

What had I done? There

and career aspirations. I

was no possibility of signing

once heard a former French

back on, I was out whether I

Foreign Legionnaire say,

resettlement training as an

liked it or not. Every day that

‘Being a soldier is easy, being

electrician at Able Skills in

got closer to 21 February, my

a civilian is easy; it is the

Dartford. And then began the

wife’s tummy got bigger and

change between the two that

task of scouring the internet

bigger, reminding me that, if

is difficult.’

for jobs. I registered with

I didn’t find a job, my whole

every job site going. I sent

family would suffer.

I completed my

my CV with a speculative

One day, it all got too

Later that week, I came across an advert for a programme entitled ‘Military

letter to every company that

much I locked myself in my

to Mentors’. This was a

I could find … more than 100

bathroom and cried like a

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August 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

funded initiative headed up

carrot and twice as crunchy.

by the educational charity

I had even shaved off the

schools in East London as a

for you out there. Every

Skill Force. I filled out the

mandatory resettlement

Skill Force instructor.

industry needs experienced

online application form. I was

beard.

sitting in front of my laptop,

I taught in two secondary

Things were looking up â&#x20AC;Ś

This was only the second

There is a huge demand

and highly competent coaches and mentors.

unshaven, wearing a dressing

job interview in my life, but I

Some time afterwards, I

From multi-million-pound

grown, odd socks, unchanged

left feeling that it had gone

left Skill Force and went

companies to public-sector

pants and eating a bowl of

well. One reason it went so

on to work as a teacher

prisons. The freelance

cereal at 10 am. Life was less

well was that I didnâ&#x20AC;&#x2122;t have

to prisoners and young

opportunities are also

than good.

any opportunity to worry

offenders on a freelance

significant. If you are

about it.

basis. I have also been

unsure as to which direction

Less than an hour after sending away yet another

Waiting for me when I

involved in coaching and

you want to take, then

application, I received an

returned home was an email

mentoring offenders with

concentrate on developing

email from Skill Force inviting

of acceptance.

drug and alcohol problems.

and selling yourself.

A career in law Within two weeks I was next day at 10 am. Well, I coaching and mentoring Year e without a law degree me in for an interview the couldnâ&#x20AC;&#x2122;t exactly go to the

10 and 11 students in schools

interview in what I was Make a successful across the East Midlands. I uccessful tr transition ansition wearing, so I ran upstairs wascareer invitedb assemblies as ond ytostud ying into a second by studying

I also worked with Bafta-

Outside those gates,

winning writer and world-

people want you in their

renowned martial artist Geoff

organisations, so trust

Thompson â&#x20AC;Ś

yourself and donâ&#x20AC;&#x2122;t wait for

I now work with my

life to happen to you, happen

SaLNguest HS X\Hspeaker SPĂ&#x201E;JH[PVUand I` even to find my suit â&#x20AC;Ś whichMVY H WHYHSLNHS X\HSPĂ&#x201E;JH[PVU I` I

heroes, because it is possible

earning distance learning discovered was about 170 headed up a school rugby

to do so. All things are

miles away in in my locker in

possible.

team. vider no. 1105

Pirbright!

I was offered aand job by Skill cilexla wschool.ac.uk Contact SForce in the within search box. I made it to the interview a month. \[ TVYL VU the next day in good time My wife gave birth to our SH^'JPSL_SH^ZJOVVS HJ \R and looking as sharp as a

second son in January 2012.

to life! Q

I have never worn a

ALL THINGS ARE POSSIBLE

dressing gown since. Anyway, thatâ&#x20AC;&#x2122;s enough about me, time for you â&#x20AC;Ś

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March 2015 / www.questonline.co.uk

Q Courses and events YOUR RESETTLEMENT COURSES AND EVENTS FACTFILE

This guide includes the courses currently scheduled to run from September to November 2017 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all scheduled courses is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RC Aldergrove

rcaldergrove@ctp.org.uk START DATE END DATE CTW Mixed Class 11 September 2017 13 September 2017 10 October 2017 12 October 2017 13 November 2017 15 November 2017

Employment Support Programme Wksp

14 September 2017 14 September 2017 17 October 2017 17 October 2017 16 November 2017 16 November 2017

FAR All Ranks 04 October 2017

04 October 2017

RRC Aldershot rrcaldershot@ctp.org.uk

CTW Mixed Class 19 September 2017 21 September 2017 (Course location Preston) 21 November 2017 23 November 2017 (Course location Preston) CTW Officer/SNCO 19 September 2017 21 September 2017 02 October 2017 04 October 2017 16 October 2017 18 October 2017 07 November 2017 09 November 2017

Employment Support Programme Wksp

21 September 2017 21 September 2017 12 October 2017 12 October 2017 16 November 2017 16 November 2017

CTW Junior Ranks

04 September 2017 04 September 2017 19 October 2017 19 October 2017 06 November 2017 06 November 2017

11 September 2017 13 September 2017 (Course location Brize Norton) 20 November 2017 22 November 2017 (Course location Brize Norton)

START DATE END DATE

05 September 2017 07 September 2017 03 October 2017 05 October 2017 31 October 2017 02 November 2017

Employment Support Programme Wksp

rrcnortholt@ctp.org.uk

04 September 2017 06 September 2017 25 September 2017 27 September 2017 09 October 2017 11 October 2017 16 October 2017 18 October 2017 06 November 2017 08 November 2017 20 November 2017 22 November 2017

Employment Support Programme Wksp

14 September 2017 15 September 2017 12 October 2017 13 October 2017 16 November 2017 17 November 2017

Housing

Self Employment Awareness

RRC Catterick

FAR Senior Officers

Employment Support Programme Wksp

15 November 2017

10 October 2017

15 November 2017

10 October 2017

RRC Cottesmore rrccottesmore@ctp.org.uk

FAR All Ranks

25 October 2017 25 October 2017

Self Employment Awareness

08 September 2017 08 September 2017 05 October 2017 05 October 2017 29 November 2017 29 November 2017

RC Germany

rcgermany@ctp.org.uk START DATE END DATE CTW Junior Ranks 19 September 2017 10 October 2017 07 November 2017 21 November 2017

21 September 2017 12 October 2017 09 November 2017 23 November 2017

CTW Officer/SNCO

26 September 2017 28 September 2017 24 October 2017 26 October 2017 28 November 2017 30 November 2017

Employment Support Programme Wksp

11 September 2017 11 September 2017 (Course location Cyprus) 25 September 2017 25 September 2017 23 October 2017 23 October 2017 27 November 2017 27 November 2017

Self Employment Awareness

START DATE END DATE CTW Junior Ranks

CTW Mixed Class

August 2017 l questonline.co.uk

19 October 2017 19 October 2017 20 November 2017 20 November 2017

RC Northolt

START DATE END DATE CTW Mixed Class 11 September 2017 13 September 2017 25 September 2017 27 September 2017 16 October 2017 18 October 2017 23 October 2017 25 October 2017 06 November 2017 08 November 2017 20 November 2017 22 November 2017

CTW Officer

04 September 2017 02 October 2017 30 October 2017 27 November 2017

21 September 2017 21 September 2017

06 September 2017 04 October 2017 01 November 2017 29 November 2017

Employment Support Programme Workshop Housing

06 September 2017 06 September 2017

13 September 2017 20 September 2017 27 September 2017 28 September 2017 11 October 2017 12 October 2017 18 October 2017

Interview Techniques (Snr Officer)

05 October 2017

04 September 2017 06 September 2017 02 October 2017 04 October 2017 30 October 2017 01 November 2017

11 September 2017 18 September 2017 25 September 2017 26 September 2017 09 October 2017 10 October 2017 16 October 2017

21 September 2017 21 September 2017

12 September 2017 14 September 2017 (Course location Cyprus)

CTW Junior Ranks

06 September 2017 07 September 2017 27 September 2017 12 October 2017 01 November 2017 15 November 2017 29 November 2017

START DATE END DATE

CTW Mixed Class

Housing

04 September 2017 05 September 2017 25 September 2017 10 October 2017 30 October 2017 13 November 2017 27 November 2017

resettlementinfo@ctp.org.uk

rcnortholt@ctp.org.uk

Housing

START DATE END DATE

rrccatterick@ctp.org.uk

CTW Mixed Class

04 September 2017 04 September 2017 06 November 2017 06 November 2017

01 November 2017 01 November 2017 (Course location Brize Norton) 22 November 2017 22 November 2017 Self Employment Awareness 11 October 2017 11 October 2017

05 September 2017 07 September 2017 12 September 2017 14 September 2017 10 October 2017 12 October 2017 07 November 2017 09 November 2017

13 September 2017 13 September 2017

08 November 2017 08 November 2017

CTW Mixed Class

CTW SNCO

CTW Senior Officer

05 September 2017 07 September 2017 19 September 2017 21 September 2017 03 October 2017 05 October 2017 31 October 2017 02 November 2017 14 November 2017 16 November 2017

Housing

RRC Colchester

19 September 2017 21 September 2017 14 November 2017 16 November 2017

CTW Officer/SNCO

05 September 2017 05 September 2017

FAR All Ranks

12 September 2017 14 September 2017 10 October 2017 12 October 2017 07 November 2017 09 November 2017

CTW Officer

Central London

18 September 2017 18 September 2017 09 October 2017 09 October 2017 13 November 2017 13 November 2017

Self Employment Awareness START DATE END DATE

17 October 2017 19 October 2017 23 October 2017 25 October 2017 13 November 2017 15 November 2017 20 November 2017 22 November 2017 21 November 2017 23 November 2017 27 November 2017 29 November 2017

05 October 2017

23 November 2017 23 November 2017

Self Employment Awareness

03 October 2017 03 October 2017 30 November 2017 30 November 2017

RC Plymouth

rcplymouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 11 September 2017 13 September 2017 09 October 2017 11 October 2017 13 November 2017 15 November 2017

CTW Mixed Class

04 September 2017 06 September 2017 12 September 2017 14 September 2017 25 September 2017 27 September 2017 02 October 2017 04 October 2017 23 October 2017 25 October 2017 06 November 2017 08 November 2017 14 November 2017 16 November 2017 (Course location Culdrose) 27 November 2017 29 November 2017

CTW Officer/SNCO

CTW SNCO

18 September 2017 20 September 2017 16 October 2017 18 October 2017 20 November 2017 22 November 2017

11 September 2017 13 September 2017 09 October 2017 11 October 2017 13 November 2017 15 November 2017

07 September 2017 07 September 2017 09 November 2017 09 November 2017

28 September 2017 28 September 2017 26 October 2017 26 October 2017 30 November 2017 30 November 2017

Employment Support Programme Wksp

Housing

18 October 2017 18 October 2017

Self Employment Awareness

18 September 2017 18 September 2017 26 October 2017 26 October 2017 28 November 2017 28 November 2017

RC Portsmouth rcportsmouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 04 September 2017 06 September 2017 02 October 2017 04 October 2017 06 November 2017 08 November 2017

CTW Mixed Class

18 September 2017 20 September 2017 16 October 2017 18 October 2017 20 November 2017 22 November 2017

CTW Officer

25 September 2017 27 September 2017 23 October 2017 25 October 2017 27 November 2017 29 November 2017

Employment Support Programme Wksp

Housing

21 September 2017 21 September 2017 Self Employment Awareness 07 September 2017 07 September 2017 24 October 2017 24 October 2017 09 November 2017 09 November 2017

RRC Rosyth

rrcrosyth@ctp.org.uk START DATE END DATE CTW Mixed Class 04 September 2017 06 September 2017 11 September 2017 13 September 2017 (Course location Lossiemouth) 19 September 2017 21 September 2017 (Course location Faslane) 25 September 2017 27 September 2017 09 October 2017 11 October 2017 (Course location Kinloss) 17 October 2017 19 October 2017 (Course location Faslane) 23 October 2017 25 October 2017 05 November 2017 07 November 2017 (Course location Lossiemouth) 05 November 2017 07 November 2017 06 November 2017 08 November 2017

14 November 2017 16 November 2017 (Course location Faslane) 20 November 2017 22 November 2017 (Course location Lossiemouth) 27 November 2017 29 November 2017

CTW Officer/SNCO 02 October 2017

04 October 2017

Employment Support Programme Wksp 12 September 2017 12 September 2017 (Course location Faslane) 21 September 2017 21 September 2017 12 October 2017 12 October 2017 16 November 2017 16 November 2017

FAR All Ranks 19 September 2017 19 September 2017

Self Employment Awareness 07 November 2017 07 November 2017

RRC Tidworth rrctidworth@ctp.org.uk

START DATE END DATE CTW Junior Ranks 04 September 2017 11 September 2017 18 September 2017 02 October 2017 09 October 2017 16 October 2017 30 October 2017 06 November 2017 13 November 2017 20 November 2017 27 November 2017

06 September 2017 13 September 2017 20 September 2017 04 October 2017 11 October 2017 18 October 2017 01 November 2017 08 November 2017 15 November 2017 22 November 2017 29 November 2017

CTW Officer 12 September 2017 14 September 2017 10 October 2017 12 October 2017 31 October 2017 02 November 2017 14 November 2017 16 November 2017 CTW Officer/SNCO 26 September 2017 28 September 2017 24 October 2017 26 October 2017 28 November 2017 30 November 2017

CTW SNCO

05 September 2017 07 September 2017 19 September 2017 21 September 2017 03 October 2017 05 October 2017 17 October 2017 19 October 2017 07 November 2017 09 November 2017 21 November 2017 23 November 2017

Employment Support Programme Wksp

07 September 2017 07 September 2017 12 September 2017 12 September 2017 26 September 2017 26 September 2017 10 October 2017 10 October 2017 17 October 2017 17 October 2017 24 October 2017 24 October 2017 07 November 2017 07 November 2017 21 November 2017 21 November 2017

FAR All Ranks

07 September 2017 07 September 2017 (Course location 1 RHA Lecture Theatre)

Housing 30 November 2017 30 November 2017

Self Employment Awareness 25 September 2017 25 September 2017 23 October 2017 23 October 2017 27-November-2017 27-November-2017

Visit www.ctp.org.uk for further details

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questonline.co.uk l August 2017

YOUR RESETTLEMENT TRANSITION FACTFILE FACTFILE

Transition factfile:

Preparation for leaving the Forces Advice from the CTP, official provider of career guidance, skills training and job-finding assistance to Service leavers CTP provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers.

Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

A Service leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge

Employment Support Programme

>> Prepares PRP with Consultant >> Receives regional employment advice

No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Served more than 6 years – or medical discharge?

Yes

Attends Career Transition Workshop (CTW) or equivalent

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings

Receives advice on or notification of matched job opportunities

Makes job applications

Secures employment

Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge

ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding

• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress

CTP support for up to 2 years after discharge; OA job finding support until retirement

Resettlement Services

Resettlement Centres

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).

Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

August 2017 l questonline.co.uk

Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872949/2922 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 557635 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk