RESETTLEMENT FOR ALL RANKS
December 2016
NO REINDEER REQUIRED! Discover the diversity of aviation careers page 14
WHAT DO YOU REALLY WANT FROM A JOB? It’s time to be honest with yourself … page 22
A very happy Christmas to all our readers and advertisers! The only monthly resettlement magazine distributed to all MoD units by BFPO under contract
PLUS: Aviation security Business start-up Charity careers Transition planning questonline.co.uk
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EDITOR THE PROOF IS IN THE PUDDING, they say. And, as someone
who is soon to be leaving the Armed Forces and taking what may well be your first steps into the civilian workplace, QUEST is here to remind you that, just as with a good Christmas lunch, perfect timing and sound forward planning are the cornerstones of a successful strategy. In addition, surveys – and experience – have proven time and again that those leaving the Forces possess the kinds of attributes that employers most commonly seek in their employees. This is reinforced in our interview with WO1 turned events coordinator, Verity Bartlett, on page 28. Those that come in for a regular mention include leadership and interpersonal skills, an aptitude for problem solving, selfmotivation, efficiency, detail orientation, reliability, the ability to prioritise, a team player mentality and multi-tasking talents. Verity also singles out organisation, time management and practical decision making for a special mention. How many of those ‘gifts that keep on giving’ can you already tick off thanks to your time in uniform?
To help you decide how to put them to good use, this end-of-year edition includes features on careers in the aviation industry and the charitable giving sector. We check out the latest news from CTP on how to make the most of the resettlement support available to you and, for those looking to go it alone, we profile the practicalities of running your own business. The icing on our festive cake is another insight from our own ‘civvy insider’ Ryan Mansfield, who unwraps more practical tips to help you plan your next career move. Wherever your own gifts ultimately take you, QUEST wishes all readers a happy, peaceful and safe Christmas. See you next year!
Lynn Brown Editor
In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit questonline.co.uk and click on ‘Careers A–Z’ for the full list.
Quest and the Quest logo are registered trade marks of Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Tony Heathfield Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798
Cover photo © Network Rail
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December 2016
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DECEMBER 2016 >>
Contents RESETTLEMENT MATTERS
22 Get some perspective >> Ryan Mansfield has some tips on how to form a clear strategy for your next career move 24 Maximise your resettlement training >> It’s important to make the most of the resettlement options open to you. Help is at hand with this five-step guide 28 The main event >> Former REME WO1 turned events coordinator Verity Bartlett has already ‘been there, done that’, and has some sound advice for QUEST readers now making their own transition
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CAREERS 14 Civil aviation 20 Aviation security 26 Charities sector 36 Running your own business: some tips for self-starters
REGULARS 06 The Hub >> News, course options and first-hand reports to support your transition 38 Factfile >> Complicated rules and regs made easy 44 Career Transition Partnership courses and events 46 Job opportunities
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>> News, course options and first-hand reports to support your transition >> BUSINESS START-UP
Preparing for business with ICAEW and X-Forces Part 4: Start-up finance By Clive Lewis, ICAEW, in conjunction with X-Forces ‘Will I need finance to set up my business?’ is one of the first questions a start-up business must answer. This might be to fit out a premises, wages to pay staff while they are training, or to buy needed equipment. There are many ways to finance a start-up business, and X-Forces provides access to one of the most popular: a government-backed Start Up Loan. Here’s a quick intro to options open to entrepreneurs … • Own savings, or friends and family: business owners or friends and family often inject money into a start-up business either as a loan or by buying a share of the business. To avoid arguments, the key features of the arrangement should be put into a written agreement. • Start Up Loans: Start Up Loans is a government-funded scheme providing advice, loans and mentoring to start-up businesses. It offers the opportunity to borrow up to £25,000 at 6% pa (fixed). See www.startuploans.co.uk • Credit Cards: a regular source of finance for start-up businesses, they are often used for items such as travel, stationery and car expenses, and are a good way of smoothing out unexpected bills. But allowing debt to get out of control will damage a business owner’s credit rating. • Credit Unions: saving in a CU (usually for a period of at least three months) will allow individuals to access lending facilities. The Association of British Credit Unions (ABCUL) website provides information regarding location of member CUs and their services. Some larger CUs offer current account facilities. See www.abcul.org/home • Community Development Finance Institutions (CDFIs, now called Responsible Finance): CDFIs lend money to those unable to get finance from conventional lenders. There are around 60 active CDFIs operating across the UK. See http://responsiblefinance.org.uk • Grants: the government website helps businesses search for grants including help with moving from benefits to work/self-employment. The gov.uk website has a ‘Business finance and support finder’ at www.gov.uk/business-finance-support-finder Case study: Gecko Sportswear ‘X-Forces gave me a simple and easy process for funding, and great support both during the process and afterwards.’ Jonathan ‘Bob’ Lovell started his bespoke sportswear range, Gecko Sportswear Ltd, after 25 years in the Royal Signals and hasn’t looked back since. His wife, Helen, is still serving and they call Haverfordwest in Wales home. You can hear more of Bob’s story on the X Forces YouTube channel: www.youtube.com/watch?v=fNdiZfBwiUM Also, look out for our feature-length interview with Bob in a future issue! Ready to go? Register for X-Forces’ start-up and business planning support today at www.x-forces.com Help for businesses can be obtained from ICAEW’s Business Advice Service, in the form of a free, straightforward discussion with an ICAEW Chartered Accountant. Find out more at www.businessadviceservice.com
If you’re thinking of starting your own business, take a look at our feature on page 36
I DID IT! Name: Ashley Bray Final rank: Corporal I served 12 years and 6 months in the British Army. Having achieved the rank of Corporal, I came to the point in my career where I wanted to settle down ready for family life. After some research I found the railway was taking on trainee linesmen so I investigated this thoroughly. I found a course run by Akona. Its owner, Steve Ashley, was very helpful in finding out the things I needed to know before and during the course. The staff at Akona were like a tight little family, always happy to help in every way. The trainer, Barry Davies, has so much to teach and his knowledge of rail is unbelievable. After completing the course and getting the qualification, I only had to wait for about two weeks before I was contacted by the Akona staff to invite me for an interview with one of the largest companies in the rail industry. Two weeks later I received an email from Akona saying I had been selected and I am currently working on the railway, learning a new trade and meeting new challenges.
I DID IT! Name: Scott Berry, 1 Scots In 2015 I decided to terminate my Service in the Army after 13 years. I was very unsure as to what I wanted to do, so I visited the resettlement centre and after hearing very positive things about Akona I decided to look further into the training they provided. I had often thought of working within the rail sector, but had no idea what to do or how to get started. Once I had researched my options, I decided that the best course provider for me would be Akona, as the training they provide is governed by recognised qualifications. From start to finish the help I received from the staff at Akona was outstanding. The training provided by Barry is excellent: his knowledge of the job and the experience that he passes on to you is second to none. Akona has provided me with the right tools and skill-set to start my career within the rail sector. I was torn between what to use my ELCAS money on, but I’m glad I made the right choice with AKONA. Get in touch 01928 518004 info@akona.biz www.akona.biz See the advertisement on page 23
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train to connect… Specialists in providing training and engineering services to the telecommunications industry
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For further information on course schedules and prices contact The Team on 01527 529750 Email: info@ubi-tech.co.uk www.ubi-tech.co.uk In association with
APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME
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This course is accredited by the University of Wolverhampton. Participants who successfully complete the course will be awarded a Postgraduate Certificate in Wireless Communications. The University of Wolverhampton will offer individuals with credits or a Postgraduate Certificate the opportunity to continue onto Postgraduate Diplomas or Master’s courses.
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>> RAISING AWARENESS
>> CHARITY NEWS
Remembrance rethought
In the build-up to last month’s Remembrance Sunday, wartime trio the D-Day Darlings were busy helping The Royal British Legion in its mission to urge the nation to ‘rethink Remembrance’. Having supported the RBL’s fundraising efforts since forming ten years ago, the D-Day Darlings were invited to perform at the launch of the 2016 poppy campaign in Birmingham (pictured). Speaking about the importance of remembrance, D-Day Darlings producer, Katie Ashby says, ‘There has been a lot of hype recently over the wearing of poppies and poppies being banned; it’s saddening as I think people are losing sight of its real meaning. I believe the poppy is a symbol of hope and remembrance; surely those that have given their lives to offer a better life to others deserve to be remembered? This is perhaps why I feel so strongly about The Royal British Legion and the work they do for our veterans and their families. It is an honour to be able to perform for them at these, and other events they run. The songs we sing come from an era that resonates with their supporters and we hope to translate their message to those that know little about this worthy cause.’ To find out more about the invaluable work of the RBL, visit www.britishlegion.org.uk Details about the D-Day Darlings, including upcoming events, can be found at www.revivalliveuk.com
Standing to attention for the White Ensign Association Leading recruitment specialist Murray McIntosh has selected UK-based Naval charity, the White Ensign Association, as its new corporate charity partner. The partnership was initiated by Murray McIntosh employees, who wanted to commend this particular charity’s efforts and dedication to the Royal Navy and Royal Marines, deeming it the perfect candidate to work with. The White Ensign Association is a UK-based Naval charity operating from the prominent HMS Belfast on the River Thames. It works to provide information and guidance to all serving and former members of the Royal Navy, Royal Marines, their Reserves and their families. The charity offers its Employment, Finance, Civilian Transition and Personal Administration support to around 3,000 Service and ex-Service men and women every year. Murray McIntosh’s input will centre around expert insight into the recruitment process and how to immerse oneself into employment
outside the Armed Forces. The specialist recruitment firm will offer extensive interview and CV preparation, right through to sourcing actual roles for candidates and any additional support thereafter. Adam Cave, managing director at Murray McIntosh, comments: ‘We are extremely proud to be affiliated with such a well-respected and prestigious group and are hoping to help in any way we can; the team is already looking into various fundraising initiatives. Our initial priority however is obviously on the recruitment front. It’s going to be an honour working with the charity’s Service men and women, and I’m confident that our knowledge and experience in the industry will assist a smooth transition for all.’ To find out more, visit www.whiteensign.co.uk or www.murraymcintosh.com
>> TRANSITION HELP
Grant enables support for families going through transition The three Armed Forces Families Federations at the heart of military family life – AFF, NFF and RAF FF – have celebrated the news that they have been successful in a joint grant application to the Forces in Mind Trust (FiMT). The substantial grant will allow funding for each Families Federation to train and employ a Transition Liaison Officer who will be the expert on all issues associated with transition, and will research the current support available and identify gaps. They will support families in transition from military to civilian life, acting as their advocate and champion, and highlighting where there is a need for improvement and change. Anna Wright from the Naval Families Federation (NFF) says, ‘We acknowledge that serving personnel receive robust transition advice and support, which is good. However, the evidence from all three Services points to the fact that families do not engage with support and advice on transition, either because it isn’t accessible or because it simply isn’t there. Service
families play an incredibly important role in supporting their Service person and this continues as they transition into civilian life. Alongside our colleagues in the other Families Federations, we decided to approach the FiMT for funding to allow us to begin to address this gap.’ With the award of the grant confirmed, each Federation will now begin the task of employing and training its Transition Officer. The role will be varied, including responding to transition queries from families, liaising with relevant stakeholders, and designing and implementing an accessible ‘transition toolkit’ for families to use in the future. For more information on the work of AFF, NFF, RAF FF, please visit their respective websites: • www.aff.org.uk • www.nff.org.uk • www.raf-ff.org.uk Find out more about the FiMT at www.fim-trust.org
>> JOB FAIRS CTP Employment Fair 2 February 2017, Newbury CTP Employment Fair 16 March 2017, Salford These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies
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a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. They are open only to serving and ex-military personnel who have pre-registered to attend through the CTP. This is a great networking l
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opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! Book your place today. Call the Central Bookings Team on 0203 162 4410 or visit www.ctp.org.uk/events to find out more.
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
Insight into the UK Surveillance Industry As the leading provider of covert surveillance and investigations, The Surveillance Group would like to offer military personnel the opportunity to attend a free Insight Day, to discover more about the surveillance industry. 9th
Upcoming Dates: December 2016 & 27th January 2017
Early booking will avoid disappointment, so to confirm your attendance please contact Lee on 0800 5870170 or visit our website: Quest March 2016 Final_2016 07/03/2016 09:26 Page 11 www.thesurveillancegroup.com
MSc Global Military Veteran and Family Studies Advance your career with a globalised perspective of veteran care.
Starting January 2017 Ideally suited to those who are working, or who wish to work with military or civilian veterans and their families, at home and across national borders. For further information contact
01245 68 35 81 lyndsay.baines@anglia.ac.uk twitter.com/angliaruskin facebook.com/angliaruskin
twitter.com/angliaruskin Readers must consult their Single Service Advisors BEFORE committing to courses facebook.com/angliaruskin When responding to advertisements please mention Quest
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Career opportunities with Ericsson in wireless communications
Many of you will remember Bruce Forsyth’s catchphrase ‘Points make prizes!’ from the game show Play Your Cards Right. Now a similar catchphrase could also be applied to the game of life, particularly when thinking about careers, except in this case it would read ‘Qualifications makes prizes!’ Here the prizes in question are higher salaries and improved advancement opportunities. Here at Ubi-Tech, we don’t claim ownership of this snappy little slogan – it was quoted to us by a senior Ericsson executive who is head of competence and skill development in the UK – and it is so true. The reason we were in discussion is that Ericsson has won some major contracts and is also losing experienced engineers through retirement. It needs a new team of wireless/mobile/radio engineers to support major 4G rollouts and has asked Ubi-Tech to help it find its future workforce of around 200 engineers over the next 18–24 months. It wants ex-Armed Forces people as it appreciates the qualities that you bring, and – when combined with the skills and knowledge learned on our Post Graduate Certificate in Wireless Communications resettlement programme – this makes you a perfect match as far as Ericsson is concerned. So how do you take advantage of this great opportunity? It’s very straightforward. You will need to: l be leaving the Armed Forces in the next 18–24 months l have a technical aptitude l have a head for heights l have a full UK driving licence l commit to attending the Ubi-Tech PG Cert resettlement training programme. If you can put a tick against all of the above, then please get in touch. Ericsson will be holding regular interview and assessment days at our Redditch training centre. If accepted, you will be offered a contract of employment within 48 hours, ready for when you leave the Armed Forces. Your only commitment is that you must attend the PG Cert course before you commence your employment. Your new career with Ericsson starts here! Get in touch 0800612 9193 mike@ubi-tech.co.uk
www.ubi-tech.co.uk Please see the advertisement on page 7
I DID IT! Name: Jamie Fanneran Final rank: Sergeant Years served: 15 Course: Open I.T (various courses)
Jamie Fanneran, 31, served in the Royal Signals, specialising as a Communications Systems Operator, before leaving the Services in January 2016 ‘to settle my family in a fixed location, to give my children stability and schooling. I also wanted to start early on a second career rather than playing catch-up later post-military.’ We asked Jamie to tell us about the training and experience gained during his Service career that he now finds useful in civilian life. Jamie says, ‘I have various IT and telecoms skills that I can apply to the commercial environment. Although most skills are transferable, the more technical elements are bespoke to the MoD, therefore recertifying through resettlement was vital for me.’ While serving, he also achieved civilian qualifications including various management NVQs as well as NVQs in engineering and telecoms (mainly through Foundation Modern Apprenticeships). During resettlement, as well as his CTW, he also undertook the ISO 27001 Lead Implementor and Lead Auditor course, which was completed using IT Governance. Jamie’s online-based training with Open I.T was, he says, ‘very useful’. ‘They provided me with some good certifiable attributes. That was the reason I was able to gain such fast and solid employment. I decided to move into the information/IT security space and Open I.T provided me with the training to get certified in a number of key areas that employers were screaming out for from their IT professionals. Through Open I.T I have managed to achieve the following certifications: CompTIA A+, Network+, Security+, CCNA Routing and Switching, CCNA Security and CISSP, and I’m currently going through the process of certifying in Microsoft’s MCSE: Server Architecture. These are vital certifications for me that give my employer the confidence that I can work in a multitude of technical areas, and be able to provide the necessary support and guidance from a security perspective.’ He is now working for FIS Global in Birmingham as a Senior Information Security
Officer for Europe, the Middle East and Africa. Jamie says that the job involves ‘managing the information security compliance aspects for various business lines such as retail payments solutions and banking hosted services, as well as provisioning of key contracts, providing technical solutions to the financial and retail sector. I also ensure that corporate information systems are kept in a secure manner and are up to current regulatory standards. ‘Working in a small, close-knit team of professionals is fantastic – being given a task, and allowed the freedom to run it and provide periodic progress reports. Knowing that cybersecurity is the next big thing, any competence in IT or security in general is a bonus when looking at future employment prospects. ‘The relaxed atmosphere of my new role makes it easier to integrate with different areas of the business, and engage with many external agencies and clients. Not wearing a uniform took some getting used to, although having the freedom to choose your own suit for work makes you feel more integrated with the local community. My salary is currently slightly higher than it was in the MoD, and is due to shoot up in line with the current commercial rate for my job role, which means it will surpass my MoD salary by a long way.’ Open I.T is a UK Learning Centre that helps thousands of working professionals, Service personnel and jobseekers into IT training programmes every year. Open I.T works with the MoD to provide resettlement training and accreditations on behalf of all major vendors such as Microsoft, Cisco and CompTIA, covering industry-recognised professional courses and certifications such as the MCSE, CCNA, CCIE, CompTIA A+, Security+, ITIL, Prince2, CEH (Certified Ethical Hacker). For full course listings, information and prices, please contact our resettlement training staff (see contact details below). Get in touch 0800 599 99 98 or 01279 621 750 resettlement@openittraining.com www.openittraining.com/elc See the advertisement on page 9
Apply for a place at Cyber Retraining Academy An HM Government programme delivered in partnership with SANS. Successful applicants will be provided with free training for the duration of the ten-week programme, which takes place in London from 23 January 2017. Introduction to the Cyber Retraining Academy Despite the fact that the UK has a world-class cyber security sector, there is still currently a significant shortage of skilled cyber security professionals. In response to this growing challenge, HM Government, in partnership with SANS Institute, has created the Cyber Retraining Academy. An intensive and immersive ten-week training programme, the Academy aims to encourage and develop potential new cyber security professionals. The programme has been tailored to meet the specific cyber security needs of today’s enterprises and government. The Cyber Retraining Academy is funded by the government’s National Cyber Security Programme, which is helping develop the skills we need to protect the UK online now and in the future. Sponsorship is available to assist students with accommodation and subsistence. Details will be released to all individuals that pass the Aptitude Assessment phase.
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Who can apply? In order to apply for the Cyber Retraining Academy, candidates must be: • aged 18 and over • a UK or EU national • not currently working within a cyber security role • able to attend the full ten weeks of the Academy • available for employment following successful graduation from the Academy • willing to engage with potential government and corporate employers introduced by SANS • willing to undergo any necessary security clearance checks. For full information and to apply to attend the Cyber Retraining Academy please visit our dedicated website: https://cyber-academy.co.uk/ retraining Further information If you have any questions or would like more information about the Cyber Retraining Academy, please email retraining@sans.org
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
The Handa Centre for the Study of Terrorism and Political Violence (CSTPV) at the University of St Andrews.
Terrorism Studies Individual Modules / Certificate / Advanced Certificate
Study the characteristics of terrorism, terrorist tactics and counterterrorism by part-time online e-learning
Course starts: February, June and October
www.terrorismstudies.com/FLR2775AA151
Enrolment administered by:
Tel: +44 (0)20 3377 3210 / +1 (646) 957 8929 | Email: info@terrorismstudies.com Quote VIP code: FLR2775AA151
You can use your entitlement to the Enhanced Learning Credits scheme or Standard Learning Credits to help pay the cost of your education. UWTSD is an ELC Approved Provider (Provider ID: 1763) Find out more at your local Service Education Centre.
Build a Career in
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CILT Level 5 Professional Diploma (56 Credits) £1,000 Contact: graham.orr@uwtsd.ac.uk or amanda.hughes@uwtsd.ac.uk www.uwtsd.ac.uk/logistics-manufacturing-engineering
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THE HUB
Former Navy communications specialist connects with consultancy After nine years in the Royal Navy, most recently as an IT and communications specialist, Richard Maggs has successfully qualified as a project management consultant. Prior to taking up his new career Richard took advantage of his resettlement package in order to attend a number of courses run by Bristol Management Centre (BMC). These included BMC’s flagship Bristol Executive Management Programme, in addition to the specialist subjects of PRINCE2, AgilePM and Change Management courses. • The Bristol Executive Management Programme (BEMP) is BMC’s MBA-level (level 7), three-week course, which is designed to equip students with the skills necessary for a career in business, including business strategy, accounting, business operations, employment law and marketing. Richard says of the course ‘BEMP increased my commercial awareness; it was a steep but essential learning curve.’ • PRINCE2 teaches a structured, process-based approach for effective project management that is used extensively across public- and private-sector organisations globally, and is recognised in the UK as the ‘best practice’ model for project management. Richard found that the course was ‘a prerequisite for many of the jobs I was looking at applying for’. • AgilePM provides the ability, upon successful completion of the associated Foundation & Practitioner examinations, to deliver Agile Projects to high standards, rigour and visibility within fast-paced business environments. • Change Management provides an understanding of effective leadership and management throughout change activities, aligned to supporting individuals, teams and organisations. Richard chose BMC to begin his resettlement training on the strength of the reputation the organisation holds within the Forces. Richard says: ‘I couldn’t fault the service provided by BMC on my first course so saw no point in changing.’ Since commencing his new career Richard has already advised a work colleague to develop their business change skills through training and education with BMC. The move from a post in the Forces to a career in civvy street can be daunting, an area in which BMC’s skills and experience prove invaluable. ‘They [BMC] make the whole ELC process easy; I phoned up and my paperwork was done for me. It was great to have one thing fewer to worry about. Terminology can be a barrier for Service leavers; this is just one thing BMC can help you with and help you to adapt.’ The courses that BMC provides are highly participative, providing an environment that encourages students to interact and share their knowledge with one another. With no prior experience of the commercial world, Forces delegates can find it difficult to put their learning from the courses into a business context. To help overcome this, all of BMC’s trainers are practitioners in the subjects in which they specialise and can, therefore, provide real-world, often live, examples of the applications of this learning. The ability to share a room and engage with civilians can be extremely beneficial, providing an unadorned insight into the business world as well as advice on populating CVs and interviewing techniques. Richard explains: ‘Bristol Management Centre is a great classroom-based environment to learn in. It is hugely beneficial working in an environment with those in a similar situation. There is opportunity to network not only with other military leavers but those currently in civilian roles.’ It is not unusual for new careers to start in the classroom, by providing a mutually beneficial and less formal environment than a typical interview, in which both prospective employee and employer can establish much more robustly their suitability for one another. In Richard’s case, self-employment, where he is free to make his own, unbridled choices and seek and develop his own possibilities, has proven attractive: ‘The soft skills I gained in Service, such as leadership and motivation, have proved invaluable.’ Speaking with the experience gained over two and a half years since leaving the Forces, Richard concludes: ‘Service will provide you with a great set of transferable skills to prepare you in whatever civilian role you go into. The knowledge gained from any training you carry out during resettlement will soon fall into place when you start working in the [civilian] environment.’ Get in touch 0117 949 1500 Enquiries@bmc.ac.uk www.bmc.ac.uk See the advertisement on page 13
12
December 2016 l questonline.co.uk
I DID IT!
Name: Treverr Beynon Employer: British Army Position: Warrant Officer Class One, G2 Branch, HQ ARRC Why did you choose to study on BA Business & Enterprise (BABE)? After choosing to leave the Army after 20 years’ service I knew that I required some commercial business education, exposure and some valid qualifications to underpin the management skills learned in the Army. I had looked at a number of programmes across the country and decided that this one would give me the necessary business training and skills required, prior to leaving the Forces.
What were the three key things that you learned? Time management has been a massive learning curve while completing this programme. I have spent many Fridays travelling home listening to business audio books on the move. I also learned a lot about my abilities to achieve results, and to empower the team to achieve a high standard when planning and executing tasks. Has your organisation benefited from your studies and, if so, how? The organisation has benefited a great deal from my studies: communication, both internally and externally, has improved dramatically and the team manage tasks and workload in a more structured way, learning from one another’s experience and knowledge. The team have learned to plan, delegate and follow tasks through to the finish, which has led to a great sense of achievement for those organising and taking part in the activities and events. What has been the impact on you personally in achieving a degree? The degree has been a step towards my resettlement into civilian life and, with 12 months left to serve, I will be complementing the degree course with further learning to give me a more rounded CV. This achievement has given me the business knowledge and confidence to go out there and transfer my management skills into a commercial business environment. What would you say to someone who is considering starting BA Business & Enterprise? If you are considering further study and want to go into the business world then this is the course for you. It looks at business process, growth and innovation. A lot of the study is based in your place of work, which improves your own processes, communication and management. You also get to meet some great people, which is a good introduction to networking and the civilian world. If you had to sum up participation in BABE in one sentence, what would you say? The course was difficult in parts, but gave me a great learning experience that has ended with a real sense of achievement. Get in touch 08452 606040 su.smith@napier.ac.uk www.napier.ac.uk
Bristol Executive Management Programme
BEMP
Our flagship 3 week MBA-level (CMI Level 7) course gives you the business skills necessary to prepare for your future career. “BEMP enabled me to understand the nuances of business operations and to ‘begin to speak a different dialect of a similar language’.” This course covers all the essentials including :
Business Strategy
Accounting (for Non-Accountants)
Business Operations
Employment Law and Marketing
BEMP will provide you with in-depth knowledge of the framework, methodology, language and ethos of business. It is designed to help you to understand how to map your skills and translate your Service experience for civi street.
To compliment this course we also provide: Inspirational guest speakers Career specific seminars (e.g. ‘Making the most of a Career in Management Consultancy’, ‘Career opportunities in IT Service Management’) Access to over 500 job roles across the public and private sector through IMD Interim Management’s placement services
Other courses at BMC: PRINCE2® APMP AgilePM® MoP®
APMG International Change Management™
MSP® M_o_R®
Better Business Cases™
ITIL® APMG International Managing Benefits™
Call us : 0117 949 1500 Email : Enquires@bmc.ac.uk Visit : wwww.bmc.ac.uk
PRINCE2®, MSP®, M_o_R®, MoP® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Agile PM® is a registered trademark of Dynamic Systems Development Method Ltd. All rights reserved. Better Business Cases™ is a trademark of Her Majesty's Treasury. All rights reserved. APMG International Change Management™ and APMG International Managing Benefits™ are trademarks of The APM Group Limited. All
Q
COURSE CIVIL AVIATION CHOICES
Ready for ta ke-off? Pilot or ATC? Engineer or security operative? Ground crew or dispatcher? Looking to transfer your aviation-related skills to the civilian workplace? Let your new career take flight!
M
aybe you have long planned a career in the aviation sector on leaving the Forces, or are you among the many
Service people working in an aviation-related career who have suddenly found themselves unexpectedly facing redundancy but wishing to continue to work in this area? Whatever the reason, this feature aims to provide you with the background knowledge that will help you get your new career off the ground. Our focus is on those roles of greatest interest to Service leavers like you, to which – due to the skills and qualifications you have gained while in uniform – you are likely to be well suited. The routes from the Armed Forces into civil aviation are well established and many Service leavers have found successful second careers by following them. Holding the required licence(s) is absolutely essential for civilian employment and these can be expensive to obtain, so all pilots and engineers should ensure that they use the Service opportunities available to gain them.
Just the job? Such a huge industry requires a vast number of people with a wide variety of skills. Just some of the roles you’ll find in the aviation sector are:
14
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pilots and cabin crew
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airport operations
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passenger services staff
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cargo processors/handlers
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aviation engineers
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security staff
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air traffic controllers (ATCs).
December 2016 l questonline.co.uk
ROUTES FROM THE ARMED FORCES INTO CIVIL AVIATION ARE WELL ESTABLISHED
be of most use in the future, and a type rating course will have to be carried out prior to commencing the IR. The alternative is a modular course, which does the same thing but in individual sections, thereby spreading the cost (typically £40,000–£45,000 in total). This type of training is more suited to military pilot conversions for which special terms are currently available. To qualify for modular training without military experience, you must obtain a PPL, for which numerous flying clubs and training schools offer courses. Modular professional In the following sections, we’ll take a
except for the relevant flight experience.’
closer look at the main roles likely to be of interest to you.
Get qualified!
A CPL is sufficient to act as PIC of
serving, with the UK Armed Forces should refer to the Civil Aviation Authority (CAA) publication known as
identified as providing suitable courses, it
flight. ‘It is worth bearing in mind,’ adds
should be contacted directly for further
Roger, ‘that, in addition to the larger airlines, there are also many
CAP 804
Download it at www.caa.co.uk/ cap804
CAP 804, available free via the CAA website: www.caa.co.uk/cap804 This has information regarding the theoretical
20–30 ATOs in the UK. Once an ATO is
a single pilot aircraft on a commercial
Commercial pilot Any pilot who has served, or is
licence courses are available from about
smaller companies conducting what is called “aerial work”
guidance regarding costs, etc. The ground studies for a modular course can be completed via full-time classroom study or distance learning.
for which only the CPL is required. To obtain a CPL only, the ground training is simpler than for the ATPL. “Aerial work” can include glider towing, parachutist
dropping, aerial photography and
UK MILITARY PILOT CONVERSION TO A CIVILIAN PILOT LICENCE Qualified Military Pilots (QMPs) are defined in CAP 804. Depending upon the military training
knowledge and flying requirements
survey, pleasure flights, private corporate
completed, a QMP may qualify for credits against
for civilian pilot licences and related
work, and flight instructing for the Private
the requirements to complete the civil flying
qualifications.
Pilot Licence (PPL) and CPL. Most of
training and ground instruction specified for the
these activities require only one pilot
various civil licences and qualifications. To obtain
holding either a CPL or CPL with an IR.’
a civil licence or qualification, all pilots must
‘To be employed to fly as a commercial pilot,’ says Roger Henshaw, Head of Training at Ground Training Services Ltd
The first step to gaining a commercial
pass the applicable CAA theoretical knowledge
(specialists in aviation-related distance
licence (CPL or frozen ATPL) is to obtain
learning), ‘you must hold a professional
a Class 1 medical certificate. This means
licence that is either a Commercial Pilot
attending CAA HQ near Gatwick Airport
Licence (CPL) or an Airline Transport
and passing a medical examination (which
Pilot Licence (ATPL) – the ground training
may take the best part of a day) and
examinations, you would move on to a
and examinations are different for the
paying the relevant fee. After that, two
CPL flight training course (typically taking
two licences. These licences also apply to
types of training course are available:
about six weeks), ending with a skill test
both aeroplanes and helicopters, although
integrated and modular.
flown with a CAA examiner. CPL flight
requirements differ for the two types of
Integrated courses combine ground
examinations and skill tests.
On completion of the written
training can be started only when you have
aircraft. An ATPL requires a minimum
and flight training from ab initio (which
acquired 150 hours of flight experience as
of 1,500 hours of flying experience and
means, literally, ‘from the beginning’) to
a PPL holder. Following the CPL course,
is normally acquired only after being
frozen ATPL in about 56 weeks (these
those students training to obtain a frozen
employed as a pilot for several years. It is
cost between £70,000 and £95,000).
ATPL will also complete IR training.
essential to hold an ATPL to be the pilot
A fixed-wing integrated course usually
in command (PIC) on a commercial flight
includes an IR – a helicopter one will not.
following the satisfactory completion of all
of an aircraft that must be flown by two
For the helicopter pilot, the only way to
necessary training, examinations and tests.
pilots. To be the co-pilot (first officer) a
achieve this is at an Approved Training
CPL with an instrument rating (IR) must
Organisation (ATO) offering IR training,
Ground operations, flight dispatch and
be held and the written examinations for
and the course effectively has to be
airfield operations
the ATPL passed. This combination is in
conducted on a multi-engine type, usually
Airlines’ or handling agents’ dispatchers
effect a “frozen ATPL”, meaning that the
involving extensive use of simulators. This
are responsible for aircraft turnrounds and,
qualifications for an ATPL are complete
will require a decision as to which type will
although their duties may vary by company
Licence application to the CAA is made
questonline.co.uk l December 2016
15
Q
CIVIL AVIATION
SUITABLY QUALIFIED AND EXPERIENCED EX-SERVICE PEOPLE ARE A WELCOME ADDITION TO THE AVIATION ENGINEERING INDUSTRY
or location, these are likely to include
Training in these disciplines is often done in-house following employment,
the criteria for each job (e.g. pilot, cabin
providing crew with weather details,
however it is also available through
crew, passenger service staff, airline
and general turnround supervision and
open learning programmes, some of
operations and dispatch staff) and
progress chasing, followed by dispatch
which lead to recognised qualifications
details of what you will need in order
of post-departure signals. Dispatchers
from bodies such as City & Guilds.
to be a candidate. Individual airline
are employed either by the airlines
contact details can be found through
themselves or by their handling agents
Cargo processing/handling
the CAA website (see ‘Key contacts’).
(e.g. Servisair, Menzies, Swissport).
This is sometimes done by airlines
Details of recruitment opportunities and
themselves, but normally by specialist
procedures can be obtained from them
of the flying programme worldwide,
handling agents. The work involves the
direct.
which may involve sending and receiving
processing of cargo documentation,
signals, obtaining ATC clearances,
dealing with customs clearances and
Aviation engineering
checking the significance of delays
security, and ensuring correct handling
Understandably, suitably qualified and
and re-routings with regard to crew
of special cargo such as dangerous
experienced ex-Service people are
duty periods, and arranging for ground
goods and live animals. The work also
a welcome addition to the aviation
support in the event of diversions,
involves the physical handling of both
engineering industry, which essentially
among other things. They may also
import and export cargo through airport
splits into two areas: aircraft and
become involved in route planning
freight sheds and to and from aircraft.
avionics. Aircraft engineers inspect,
Airline ops staff check the progress
and the preparation of flight plans.
16
which you are interested will provide
making weight and balance calculations,
repair and maintain airframes and
Airfield ops staff employed by airport
Working for an airline
engines. Avionics engineers are
authorities are responsible for the
Individual airlines employ their own
concerned with the electrical and
operational serviceability of the runway
flight crew (pilots, cabin crew) and,
electronic equipment on aircraft,
and manoeuvring areas, airfield lighting,
if you are interested in such jobs,
including instruments, radio and radar.
aircraft marshalling, bird scaring,
will be able to advise you about the
snow clearance, and dealing with any
qualifications you will need. The
Entry and training
incidents or accidents.
personnel department of the airline in
Taking the example of an aircraft
December 2016 l questonline.co.uk
maintenance engineer’s licence, training to obtain
the mechanical licence category being further
one is usually via:
subdivided. There are also levels within the
l
l
completion of an approved CAA basic training
licence that allow the holder to perform certain
course (see below), at an ATO (although not
roles within line and/or base maintenance. These
compulsory, this allows a reduction in the
reflect different levels of task complexity, and are
experience required to gain a Part-66 aircraft
supported by different standards of experience
maintenance licence – see below)
and knowledge.
a recognised industry apprenticeship scheme,
The wider privileges of the Category B
which provides on-the-job training to NVQ
licence, and the role of the technician in defect
level 3 and usually takes two to four years
diagnosis/rectification and system inspection
(contact individual employers direct for
require a more detailed knowledge than for
specific details on entry requirements and
Category A. This requires a longer period of
availability).
experience and examination at a higher level.
It is also possible to enter the industry with the equivalent UK Armed Forces training. However, for a Part-66 licence, one year’s civil experience is required. In addition to relevant exemption is given. There is also a special route
PART-66 AIRCRAFT MAINTENANCE LICENCE CATEGORIES
for CAA licence holders seeking registration as
A combination of licence categories can be held, as
Incorporated Engineers (IEng) and Engineering
follows:
Technicians (EngTech). For further information
l
Category A Maintenance Certifying Mechanic
and guidance contact the Royal Aeronautical
l
Category B1 Maintenance Certifying Technician
experience, exams need to be completed and no
(Mechanical)
Society or the Engineering Council (see ‘Key contacts’). Information on how to obtain a Part-
l
website. A Part-66 aircraft maintenance licence
Category B2 Maintenance Certifying Technician (Avionic)
66 Engineer’s licence may be found on the CAA l
Category C Base Maintenance Certifying Engineer.
Categories A and B1 are further divided into the
confirms that the holder has met knowledge
following sub-categories:
and experience requirements for any aircraft
l
A1 Aeroplanes Turbine
basic category and aircraft type rating specified.
l
A2 Aeroplanes Piston
The licence is divided broadly between
l
A3 Helicopters Turbine
mechanical and avionics trade disciplines, with
l
A4 Helicopters Piston.
questonline.co.uk l December 2016
17
Q
CIVIL AVIATION
Q
KEY CONTACTS
Airlines recruit individually, in many cases via their websites Association of Licensed Aircraft Engineers (advice on training and course providers) 01932 577 007 alae@alae.org www.alae.org Civil Aviation Authority (CAA) 020 7379 7311
The requirements for Category C can be achieved through being a: l
l
website and CAA publications (see ‘Key
fclweb@caa.co.uk (flight crew licensing)
contacts’).
eldweb@caa.co.uk (engineer licensing)
graduate with a degree in Aeronautical
www.caa.co.uk
Engineering recognised by the CAA, or
Aviation security
a similar discipline that is considered
To find out about working in this sector,
relevant to aircraft maintenance and
please take a look at the career briefing
that has been accepted for this purpose
on page 20 or the dedicated feature on
020 3206 0500
by the CAA
our website at www.questonline.co.uk
www.engc.org.uk
B1 or B2 licence holder with certifying
Further information can be obtained direct
@EngCouncil
experience.
from potential employers. If you have the
Engineering Council
European Aviation Safety Agency (EASA)
Applicants who successfully complete a
necessary instructional skills and previous
Part-147 approved basic training course will
aviation experience, and wish to become
www.easa.eu
have received instruction in the required
an instructor in this sector, visit the DfT
@EASA
subjects, and passed the exams associated
website at www.gov.uk/government/
with that course and the respective licence
organisations/department-for-transport to
Heathrow Airports Holdings (formerly
category.
find out more.
British Airports Authority, BAA) recruits by airport with no central department
Under Part-66 there is a requirement
18
@UK_CAA
to record satisfactory basic training and
Air traffic control
www.heathrow.com
skills attainment as a prerequisite for basic
Air traffic controllers provide instructions,
@HeathrowAirport
licence issue. To assist both basic and type
advice and information to pilots by
rating applicants to demonstrate that they
radio, to keep air traffic flying safely,
NATS Holdings (National Air Traffic
meet the licensing requirements, the CAA
efficiently and quickly. Aircraft movement
Services)
has introduced an aircraft maintenance
is controlled by NATS Holdings (formerly
01489 616001
engineer’s logbook.
National Air Traffic Services, widely known
www.nats.aero
as NATS for short). It provides air traffic
@NATSPressOffice
We have given just a few examples here,
control (ATC) to aircraft flying through
but as you can see, licensing and training
UK-controlled airspace and at several UK
to work as an aircraft or avionics engineer
airports, and has its own training college.
020 7670 4300
is quite a complicated area, so to find
To find out more about becoming an air
raes@aerosociety.com
out about current licensing requirements
traffic controller, contact NATS direct (see
www.aerosociety.com
in more detail, please refer to the CAA
‘Key contacts’). Q
@AeroSociety
December 2016 l questonline.co.uk
Royal Aeronautical Society (RAES)
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
✆ 0800 3800 007 Fancy yourself as a Civil Aviation Authority Accredited Commercial Drone Pilot? Join the rapidly growing market at the right time. Use your IRTC and accommodation credits towards a short residential training course that will enable you to earn money using your drone for aerial work. All MOD resettlement forms available on request.
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Discounted rate for service personnel
• Career development towards becoming a Paramedic
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Call us today to discuss your training options and career pathway with our friendly, experienced staff. t 01865 587 370 w airwaysaviation.com
questonline.co.uk l December 2016
19
Q
CAREER BRIEFING
Aviation security employed in aviation security to attend a course. So the message is: find the job before attending a course. All students should be subject to criminal record and/or counter-terrorist checks. Via its aviation security training, the Department for Transport (DfT) provides aircrew aviation security instructors with the necessary information to enable them to train flight and cabin crews on aviation security; details are published on its website (see ‘Key contacts’). The Civil
What’s involved?
more advanced training in some parts of the
Aviation Authority (CAA) is responsible for
Aviation security staff deal with air rage,
Forces is the accumulation of units leading
developing, alongside the industry, new
drunkenness, assault, smuggling and
to security-related National and Scottish
or revised syllabuses for aviation security
crime, as well as the threat of national and
Vocational Qualifications (N/SVQs).
training, and submitting these to the DfT
international terrorism. Other security
The personal qualities that equip people to serve in the Forces, which are then
for training aviation security instructors
people-trafficking, illegal immigration,
developed during their military training,
and managing the UK list of certified
theft, sabotage, hijack and environmental
are highly relevant. Most Service people
instructors. Full details of training courses,
protests. The primary objective of aviation
will possess many of the skills that security
learning aids and approved training
security is to safeguard passengers, crew,
employers look for, and that are very
providers can be downloaded from the
ground personnel and the general public
transferable to this sector:
CAA website, on the following page:
against acts of unlawful interference
l
you should be physically fit and able to
www.caa.co.uk/Commercial-industry/
perpetrated in flight or within the confines
patrol an area, taking note of what you
Security/Training/Airport-security-training
of an airport. Aviation security officers have
see and then writing a report
two broad responsibilities:
l
1. to detect prohibited items, including unauthorised weapons, explosives and incendiary materials, then
l
an aircraft or into a security restricted area.
Ongoing training should include
the ability to work as part of a team is
emergency procedures and annual
critical, as are common sense, integrity
refresher courses.
and courage
2. to prevent these being carried onboard
you should be able to react to the
Finding employment
unexpected, and be self-reliant and self-
Airports, airlines, air cargo and in-flight
confident.
supplies organisations and aviation security companies have their own recruitment
As well as key attributes for any security
Get qualified!
screener, the most significant difference
Aviation security training may be roughly
between domestic security and aviation
divided into five main groups:
security is the use of technologies that
1. managers
To read about the variety of other aviation-
support the underpinning knowledge,
2. instructors
related careers available, take a look at our
like X-ray machines, explosive detection
3. cargo and in-flight supplies
feature starting on page 14
techniques, biometrics and a host of others.
4. aircrew
Using such technology, all unknown cargo
5. ground security staff.
must be screened to ensure that it does not
Training is generally carried out
carry any prohibited articles.
by qualified instructors in large
Related skills
20
for approval. It also has responsibility
concerns include stowaways, espionage,
aviation companies or by a few specialist training providers for smaller
systems, and applications should be made directly to the relevant organisation. Q
Q
KEY CONTACTS
Most Service people spend a great deal
organisations without this in-house
of their lives thinking about, planning
capability. Students will usually be
and implementing security in a variety of
nominated for a course by their employer –
environments, and so have a great deal of
depending on the role they are performing
01293 567171 www.caa.co.uk
experience in this field. Part of basic and
– and it is very unusual for somebody not
@UK_CAA
December 2016 l questonline.co.uk
Further information should be obtained directly from potential employers.
consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
Courses available include: Aviation Management Studies Aviation Security Ground Operations Management Airport Operations Cargo Introductory Course
APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME
E LC
PROVIDER NUMBER
5848
Q
RESETTLEMENT MATTERS
RYAN MANSFIELD
I
t really annoys me when I
l
hear the older generation
What are you motivated by?
say ‘Back in my day, you
l
Is it money that inspires
could just walk into any job
you, so you can live in a big
you wanted.’ Well nowadays,
house and drive nice cars,
in a world where money is
or do you go for the job
tight and competition is fierce,
that makes you feel good
committing to any job can
and the pay is enough for
really feel like a big step.
you to get by?
It’s never easy trying to
l
What would you do if
decide which new job to go for.
every job in the world was
Even in one role or specialism
voluntary work?
there can be lots of varied options. In your case, you have
… Ask yourself these
a blank canvas and can go in
questions over and over again
any direction you wish. But
and try to determine what it
be aware that this can be a
is you really need from the
double-edged sword provoking indecision and stopping you from reaching any conclusions. Let’s face it, your job says a lot about you, and to a degree we all judge people in some way for the job they do. After all, it’s very rare that on introduction to someone new, being asked your name isn’t
Get some perspective
immediately followed by ‘So what do you do?’ Right now may feel a frustrating and difficult period in time. You have finished one chapter in the story of your life and you have no clue what is coming up next. Feels a bit like being at a wedding when you hardly know anyone, so you just eat all the food and wander around aimlessly looking for a purpose. But it only need feel that way if you let it. If anything, it’s like being
considering, taking your time to get it right. Jobs are not easy to get into and a drag to get out of, so taking an extra month to get exactly what you want is invaluable advice. Whenever I have a dilemma in life I ask my old man for advice. He nearly always seems to reply with one of two
QUEST’s regular ‘civvy’ contributor Ryan Mansfield reports from the resettlement frontline on another issue likely to be of concern to our readers: how to form a clear strategy for your next career move. It’s a task, says Ryan, that will involve you coming up with some straight-talking answers to some straightforward questions: What do you want to get out of your new job? What motivates you? What really inspires you? It’s time to be honest with yourself …
16 again, only this time you
comebacks, no matter what the topic: ‘More haste, less speed’ is a favourite of his, or ‘Prevention is better than cure.’ You hear these sayings thrown around regularly, but they both certainly apply to the situation you find yourself in now. Always maintain a level head – and remember ‘Good things come to those who wait.’ That’s the Guinness slogan, so it must be true! Unfortunately, however, there are external factors
think with your brain and not
that will affect the speed and
your genitals. Personally, I’d
analyse what you have to offer
working hours for full-time
pickiness with which you make
like to think of you seeing this
someone and plan your next
employees in the UK has
your decision. As much as I love
as a positive situation where
career move with a clear head.
risen to 43.6 hours a week.
some of those inspirational
you can re-evaluate yourself,
The average number of
That’s a long time to spend
videos about work, travel (and
doing something you’re not
anything else for that matter
passionate about. So it’s time
that leads to a mid-life crisis
to gain a little perspective …
once we realise we’ve been
DON’T JUST BE CLEVER ENOUGH TO DO YOUR JOB, BE CLEVER ENOUGH TO ASK YOURSELF WHY YOU DO IT
22
occupations you’re currently
December 2016 l questonline.co.uk
doing it wrong all this time), l
What do you really want to
they do not cater for the fact
get out of your new job?
that at some point real life has
ANALYSE WHAT YOU HAVE TO OFFER AND PLAN YOUR NEXT CAREER MOVE WITH A CLEAR HEAD
my favourite ‘famous person’
If you find yourself in
quotes is Richard Branson’s ‘If
demand for more than one job,
someone offers you an amazing
remember you can apply for
opportunity and you’re not sure
dozens and you’re perfectly
you can do it, say yes – then
within your rights to turn one
learn how to do it later’ – a
down despite your original
to take over. Mortgages, rent,
be one of these plonkers who
billionaire’s way of saying ‘just
application.
family, living costs and how
always has their eyes glued to
blag it for a while’. Do however
Be prepared to work the
much you tucked away before
their phone checking emails or
take into account the negatives
odd extra hour here and there,
you packed up and headed for
answering calls on that hideous
that may lurk in certain jobs.
as working hours are on the
civilian life will all have a huge
Bluetooth eyesore stuck in
People don’t like to moan about
rise, never lose sight of why
say. Assess your situation, and
their ear, and all to make
their jobs out loud too much
you are looking for a job and
play with the hand you’ve been
bundles of money for someone
in case you think less of them
take the time to pick the right
dealt.
who probably wouldn’t even
and what they do. For example,
path. Don’t just be clever
When searching for jobs
know who you were if you
don’t be a teacher if you have
enough to do your job, be
on the internet, I hate the icon
passed them on the street.
no patience, don’t be a builder
clever enough to ask yourself
that allows you to search for
If you have any doubts
if you hate the cold, and don’t
why you do it.
pay brackets. They should get
about a job you think you like
be a salesperson if you have a
rid of it. They should have a
the sound of, speak to people
conscience.
‘fun’ gauge or a ‘banter’ scale,
in similar roles. No matter what
to help people decide whether
it is, chances are you probably
they’ll enjoy that thing they
know someone who does that
have to do for five days out of
job or something similar. See
seven. I’d rather earn £25,000
what they say, and don’t be
a year in a job I love and believe
afraid to take a risk or gamble if
in, than £50,000 a year and
you think it will pay off. One of
Thanks for reading, and good luck! Q
IF YOU HAVE ANY DOUBTS ABOUT A JOB YOU THINK YOU LIKE THE SOUND OF, SPEAK TO PEOPLE IN SIMILAR ROLES
questonline.co.uk l December 2016
23
Q
MAXIMISE YOUR RESETTLEMENT TRAINING
Get on course to a smoother transition
Your time in the Forces is likely to have been an allconsuming career experience. Despite that, you may yet have many years ahead of you in the workplace, which means it’s important to make the most of the resettlement options open to you. This five-step guide will help you to plan …
I
Resettlement Training Costs (IRTC) grant; and travel and subsistence support. Depending on how long you have been in the Forces, you may be entitled to between four and seven weeks’ resettlement time. Your Service Resettlement Adviser can help here.
t’s likely that your last few weeks in
opportunities and entry requirements
the Forces will be frantic, and in all the
online. Talk to your Career or Employment
Step 3: Consider course options
changes you may overlook planning for
Consultant about what’s available in your
Ideally (using SLC and ELC), undertake any
a smooth transition into a civilian career
area. The CTP runs three-day (or shorter)
major learning that leads to employment
and the rest of your life. But setting aside
workshops at its Resettlement Centres.
before your resettlement time starts. Then
time before you leave and looking at all
The Career Transition Workshop (CTW),
use your last few weeks to take courses or
your resettlement options will provide the
for example, leads you through civilian
finish qualifications that will attract civilian
solid foundation you need to build your
employment and teaches all-important
employers. You should also consider
new career.
skills such as writing a CV, applying for
courses that help to update your skills and
jobs, and interview techniques. The CTP
aptitudes, or take training that results in
also offers one-to-one career counselling.
qualifications for a specific job. Many skills,
Step 1: Plan, research and seek advice
such as computing and driving, are now
Learning Credits (SLC) and Enhanced
Step 2: Find out about financial support
Learning Credits (ELC) to build skills well
Check whether you are eligible for:
there are courses and loans to help you do
in advance. Then research your career
Graduated Resettlement Time (GRT)
this, too.
Ensure that you use your Standard
24
(see box for full details); an Individual
December 2016 l questonline.co.uk
an everyday part of working life. If you are thinking about becoming self-employed,
you wish to resettle value your
GRT OPTIONS l
l
qualifications that will equip you for the same job? Check this out before you
Aldershot, and at some
commit.
Ensure that you use your SLC entitlement
Consider all the details of the course.
in the years leading up to resettlement,
offers two types of training –
Does the method of delivery – classes,
and ELC while serving, during
contract-funded courses, provided
private study, distance or supported
resettlement and in the five years after
by the MoD, and non-contract-
open learning, the internet – suit your
you leave, as well as your IRTC grant,
funded courses. Contract-funded
learning style? How much time do you
accommodation and travel entitlements.
courses effectively cost 5% of your
have available for study? What access
Be aware that you can now use either SLC
IRTC grant for each day you attend,
do you have to the internet or other
or ELC under certain circumstances (your
so this will ‘buy’ you 20 days. (You
learning tools? If you are staying in
SRA will be able to advise), and remember
could also attend other contract-
accommodation while attending this
that you may receive free tuition fees for
funded courses on a standby basis.)
course, is there evening access to
your first level 3 qualification, foundation
The cost of non-contract-funded
study rooms? Is there a requirement
degree or undergraduate degree for five
training is paid from grants available
for out-of-hours work? Is this training
years after you leave the Forces.
to you. This can be taken any time in
or qualification really going to help
the last two years before discharge,
you become employed in the sector
Finally … relax!
but is usually taken in the final nine
and at the level you want? How do
Having been in the Forces, you will be
months. All CTP services (including
you get the course signed off by your
used to planning, seeking the advice
training) are available for two
resettlement officer? What paperwork
of others, researching, analysing data,
is required?
strategising, seeing the whole picture,
l
Study materials: will you need to buy course materials or books?
Researching and considering the
understanding the minutiae, then using a
Civilian training attachment: this is
answers to these questions will help you
calm and focused approach to carry out
formal training at a civilian college,
to make the most of the resettlement
the task. Resettlement is no different.
company or training establishment.
training opportunities available to you.
Use these skills as you approach this
It is eligible for IRTC funding and
Additionally, you can seek advice through
transition, and carry them through into
usually takes place in the last nine
the CTP, so do contact your Career
your training, learning and, ultimately,
months of service.
Consultant or local Regional Employment
new career. Q
Civilian work attachment: this is
and Training Manager (RETM; RETMs are
attachment to a company for on-the-
located at Resettlement Centres). These
job training and work experience,
people work closely with employers and
and can take place any time in the
training providers in your region and
last two years of service. It is not
will know exactly what’s available. The
CHECKLIST: CHOOSING YOUR TRAINING PROVIDER
eligible for IRTC funding, but travel
Course Booking & Information Centre
In an interview, learn how to say just
and subsistence may be payable.
(CBIC) can give general advice on course
enough.
Individual resettlement
content, along with making bookings and
l
preparation: this time can be used
taking payments. Further information and
a good reputation? Does your
for your own resettlement activities,
contact details can be found at www.ctp.
consultant know of them? What’s the
although it isn’t IRTC funded. It can
org.uk
opinion of former students? Do any
years of service and GRT travel
Step 5: Think about costs
warrants will be given.
You may need to invest your own
Step 4: Do a self-audit
l
l
standby basis).
be taken any time in the last two
l
costs?
Resettlement Training Centre,
years after discharge (training on a
l
Location: what are the travelling
Training at the CTP’s
Resettlement Centres: the CTP
l
l
chosen qualification? Are there other
Does the training provider have
relevant institutes and associations have advice and information? l
Are formal qualifications or
money in, or towards, these courses
membership to institutions available
or qualifications, so when considering
from the provider, and are these
the cost it may be helpful to remember
valued? Who accredits these qualifications?
Look at the qualifications, skills and
that this investment isn’t just about
experience you already have and those
the course – it’s about your future in a
required for any course you might
civilian environment. Be aware that exam
What can you find out about the
consider. Can you build on them to
or certification fees may be additional
quality of instruction? What are the
overcome any skills gaps?
to course fees, so if you are budgeting
class sizes? What’s the quality of the
You may already have a level of
you will need to take account of this.
learning and/or experience that will
Other financial implications include the
count towards a qualification. But
following.
do you need a pre-course course?
l
Do employers in the area in which
l
Is there an introductory seminar?
equipment and facilities? l
How long is the course? How much study is class-based and how much
Accommodation: is the cost of this
is self-study? Is there any pre-course
included in the course?
self-study?
questonline.co.uk l December 2016
25
Q
CHARITIES SECTOR
Good job! A career in the charities sector offers a way to earn while also supporting a good cause WHAT MAKES A CHARITY? To qualify as a charity under Charity Act legislation, an organisation has to be involved with:
T
of Service rank. While very senior officers
here are more than 200,000
are still recruited to head up non-Service
registered charities in England,
charities on the basis of their leadership,
Wales and Scotland, ranging in
organisational and administrative skills,
size from the very biggest household
many such charities now recruit people
l
poverty relief
names like Oxfam, the National Trust
who can bring commercial experience to
l
education
and the Red Cross, through numerous
bear – and who may also be looking for a
l
religion
schools and colleges, hospitals and trade
more uplifting use for their talents.
l
health or saving lives
benevolent societies, to small regional
l
citizenship and community
funds, perhaps to support a sick child or
Finding employment
development
the victims of a one-off local disaster.
It is important to distinguish between
l
culture, arts, heritage or science
l
amateur sport
l
human rights, conflict resolution,
Charities and the Services
reconciliation, religious/racial
There are hundreds of Services-related
governing council, while some of the
harmony, equality and diversity
charities. A number of Service people also
latter may be on the council, and all will
environmental protection or
become involved in the management of
have a view on its activities.
improvement
charities as part of their duties – acting
relief of need through youth, age, ill-
as museum trustees, managing funds
Management roles
health, disability financial hardship or
and running large fundraising occasions.
Charity management is not an easy job
other disadvantage
Some Service people also wish to
and often involves out-of-hours work.
l
animal welfare
continue working for some ‘higher cause’
While it may be personally satisfying to
l
efficiency of the Armed Forces/
when they leave the Forces, and a second
serve a good cause and be motivated by
Police/Fire & Rescue/Ambulance
career in charity management can help
something other than money, charities
Services
them to achieve this.
can be complex organisations with
l
l
l
other purposes currently recognised as charitable.
26
What’s involved?
Service charities are largely staffed
the paid employees of a charity and its volunteer workforce. The former generally cannot be members of its
challenging ‘people issues’. Some large
by ex-Forces people, although some
charities have management training
posts that require specific expertise are
schemes consisting of a series of
filled from external sources. Position and
placements in different parts of the
appointment may be made on the basis
organisation. There are courses for
December 2016 l questonline.co.uk
TRANSLATE YOUR SKILLS
Volunteer organisers
Skills and attributes that are important in
Volunteer organisers recruit, train
role can be as low as £15,000, but
charity sector employment include:
and manage unpaid volunteers.
are likely to start around £18,000 to
l
interpersonal skills
They interview, match candidates to
£22,000 in London, rising to £26,000
l
oral and written communication
vacancies, and organise training and
l
presentation, talking to groups of
ongoing support. They will probably
people
supervise the volunteers in a particular
charity fundraisers (often in lower
persuasion, management and
geographical area, so the work involves
management positions) can earn
leadership
administration, budgets, record keeping,
l
self-confidence
report writing, applying for grants and
l
tact and patience
organising fundraising. Some posts are
salaries are usually around £40,000
l
negotiating
part-time, depending on the size and
to £50,000, though a few very senior
l
organisation and administration
location of the charity. Entrants are
directors receive salaries up to and in
l
numeracy, for accounting and budgets
often mature people with experience in
excess of £100,000. Q
l
drive, enthusiasm and commitment to
other fields. Experience as a volunteer,
the cause.
or of organising people, committee work
l
or fundraising can be an advantage. There are courses and qualifications beginners, and others for people with
available in this specialism.
some experience. Case workers
l
with more experience. l
Apart from general and financial
groups to find assistance and relief from
management, those thinking of working
their problem. They may be specially
for a charity might consider roles that
trained – like nurses or welfare workers –
involve:
or lay people. They are often involved in
l
fundraising
assessing individuals’ needs and directing
l
organising volunteers
them to the appropriate source of help,
l
case working.
which may be their own charity, another
We will now look at each of these in
charity or state assistance. They will
03000 123 000 www.cafonline.org @cafonline
helping with tribunals and paperwork to Fundraising managers
assist in getting the right result, and will
Fundraising managers are responsible
often need to understand complex laws
for the various ways that charities collect
and regulations. There are no set entry
money, and for organising staff and
requirements except that some case
volunteers. In small charities, fundraising
workers may need to be professionally
managers will probably run all the
qualified. Training is often on-the-
different revenue-collecting activities; in
job, although some large charities run
larger ones they may be responsible for
courses.
020 7840 1000 www.institute-of-fundraising.org.uk @ioftweets National Association for Voluntary and Community Action (NAVCA)
l
direct marketing
Because of the very wide range of
l
corporate fundraising
different charities that exist, as well as
l
working with high-level donors
the current financial climate, it is quite
l
promoting legacies
difficult to give an accurate picture
l
regional fundraising
of average salaries, but the following
l
trading
guidelines from prospects.ac.uk may help.
l
special events.
l
on the size and location of the
and mature people who have previously
charity and the type of fundraising
worked in relevant areas like marketing,
involved. Salaries at some levels and
PR or sales. Working in other charities or
for particular jobs may be good, but
as a volunteer are also ways to enter the
pay in the charitable sector does
profession.
not always reflect pay for equivalent
0845 300 0218 www.charity-commission.gov.uk @ChtyCommission
Institute of Fundraising
What can you earn?
Salaries vary significantly depending
Charity Commission Direct
CharityJob is a job-finding site that covers more than 50 different charity sectors www.charityjob.co.uk
include:
Many fundraising managers are graduates
KEY CONTACTS
Charities Aid Foundation
often become involved in counselling, and
private sector jobs.
At senior management/director level,
Q
Case workers help individuals and
only one or two. Methods of raising funds
With several years’ experience,
between £25,000 and £32,000. l
Other roles
turn.
Starting salaries for an assistant
0114 278 6636 www.navca.org.uk @NAVCA NCVO, The National Council for Voluntary Organisations 020 7713 6161 www.ncvo.org.uk @NCVO Office of the Scottish Charity Regulator (OSCR) 01382 220446 www.oscr.org.uk @ScotCharityReg
questonline.co.uk l December 2016
27
Q
TRANSITION TALES
VERITY BARTLETT
W
iltshire-based Verity Bartlett served in the REME for more
than 25 years, specialising in technical support, before leaving at the end of her contract this April. While serving, she also found time to get a few very useful qualifications under her belt: PRINCE2 Practitioner, M_o_R Practitioner, First Aid at Work, Chartered Management level 5 and IOSH Managing Safely. ‘Each course was useful in its own way,’ she says, ‘but the one I have benefited most from since leaving is
The main
event Your resettlement should be the focus of your preparation efforts for more years than you might think, not treated as an afterthought, cautions former REME WO1 turned events coordinator Verity Bartlett
IOSH Managing Safely, as I use practical elements of the course in my current role as
enough out for those with families, particularly if you have children in school. Where a family ultimately wants to settle, and by default where they will then buy or rent property, is something that I think should be thought about, considered and planned for as early as five years out. For many this will be fewer than two full assignments, and if you add overseas deployments, exercises, adventurous training and leave into the equation … then quality time and opportunities for a family to discuss the
the local authority.’ Not surprisingly, asked
banter, which always helps
practicalities of life after the
a day go by. And I can now
military may well be few and far between.
an events coordinator for
what training or experience
walk to work, which must be a
Westbury Town Council.’ She
gained during her Service
plus in any job – not having to
hasn’t stopped studying yet
career she has so far found
commute is a great bonus!’
either, adding: ‘Since leaving,
useful in civilian life, she
I have gained a distinction in a
lists transferable skills such
between Verity’s Service role
should be continually pressed
Diploma in Event Management
as ‘organisation, delegation,
and her current job, she says:
home as a “through service”
from Ashdown Academy in
briefing, time management,
‘My current role is only part-
concept, as it already is in
London.’
the ability to write admin
time (25 hours per week).
many units. It’s never too
This clearly has a financial
early to save for a deposit on
impact, but also serves up
a property!
BE SELFISH – IDENTIFY AS EARLY AS YOU CAN WHAT YOU WANT TO DO AND WHERE YOU WANT TO SETTLE This job – her first on
In terms of any similarities
additional free time for me
‘The financial aspects of resettlement, and money management in general,
‘For anybody about to
to explore other avenues
enter resettlement or who is
around the events industry,
coming to that stage of their
as well as putting more time
career (regardless of how long
instructions, practical
into my small business as a
you’ve done) my best advice
leaving the Forces and a
decision making on the day
professional toastmaster and
would be: be selfish – identify
role she remains in to date
of the event, delegation,
master of ceremonies (you
as early as you can what you
– involves the organisation
the ability to brief teams
can find details of her website
want to do, where you want
and delivery of an annual
and to prioritise, and an
at the end of this feature).
to settle and let your Chain
Christmas street fayre and
understanding of budget
She concludes with
of Command know in plenty
lights switch-on, as well as a
management.
biannual summer street fayre
28
courses – I don’t think is far
‘I enjoy the responsibility,
some sound advice to other
of time. Have a plan. Be
Service leavers going through
proactive.’
and concert. Says Verity:
the experience gained by
resettlement and career
‘Both events involve finding
dealing with multiple agencies
transition: ‘The last two years
and booking stall holders,
in the public sector, always
of service – while very useful
entertainment, first aid and
learning and facing new and
in aiding resettlement, and
security, as well as liaison
different challenges, and the
providing focus and specific
with local authorities for
opportunity to be creative in
permissions and licensing. I
trying to broaden the scope
also need to write an event
and appeal of events run by
management plan for each
the Town Council. The team
event, brief teams and submit
in the office are great and
requests for road closures to
there’s still a high level of
December 2016 l questonline.co.uk
We certainly toast that sentiment! Visit Verity’s website at www.itoast2you.co.uk Q
IT’S NEVER TOO EARLY TO SAVE FOR A DEPOSIT ON A PROPERTY!
Readers must consult their Single Service Advisors BEFORE committing to courses st consult their Single Service Advisors BEFORE committing to coursesWhen responding to advertisements please mention Quest When responding to advertisements please mention Quest
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Quest March 2016 Final_2016 07/03/2016 09:29 Page 33
SPORT
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07590 735 816 ARMEDFORCES@IMECHE.ORG IMECHE.ORG/ARMEDFORCES
Please email jeffatkins@ftssolutions.com for further details. Improving the world through engineering Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
Is organising an Event for our Service Leavers
Thursday 23rd February 2017 Day Session 13.00 – 17.00 Evening Networking Session – 19.00 – 22.00 (SNCOs & Officers only)
School of Army Aeronautical Engineering (SAAE) The Prince Philip Barracks, Lyneham All transitioning personnel who are in their last 2 years of service are invited to attend This event is for all ranks and offers an opportunity to understand best CV practice from a number of key companies and to enable them to have a direct contact with prospective employers
This will be a fantastic opportunity to engage with companies and help with your transition into civilian life
APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME
E LC
PROVIDER NUMBER
4435
March 2016 / www.questonline.co.uk
37 questonline.co.uk l December 2016
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Readers must consult their Single Service Advisors BEFORE committing to courses Readers must Quest consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention When responding to advertisements please mention Quest
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0345 500 8811 questonline.co.uk l December COURSES4FORCES / Spring 2016 2016
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Readers must consult their Single Service Advisors BEFORE committing to courses Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest When responding to advertisements please mention Quest
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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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questonline.co.uk December 2016 March 2015 /l www.questonline.co.uk
35
Q
RUNNING YOUR OWN BUSINESS
Some tips for self-starters
In the current ‘difficult’ economic climate, selfemployment can seem like an attractive option. QUEST looks at the challenges of going it alone …
Get to grips with the basics
motivation, this route may not be the right one for you.
To be self-employed, you’ll need to work through some of the challenges, though …
There are many obstacles to self-
people should buy from you, or use your
employment – potential clients often want
services rather than someone else’s.
to know about your experience or your
What makes you competitive or the best
track record, or to see a portfolio of your
in your field?
work. The cost of specialist equipment can
Who makes up your target audience and
be prohibitive, and many companies have
how are you going to generate business
preferred suppliers making it hard for you
from them?
to even get through the door. However,
Are you sufficiently disciplined and
persistence can pay off, and many of these
being your own boss? Do you
motivated to succeed in a tough,
obstacles can be overcome with a little
have a solid business idea, and
competitive environment?
A
re you tempted by the idea of
the drive and tenacity to succeed? If so,
l
l
l
self-employment could be very rewarding.
Can you survive on a lower income while you build up your business?
Q
You’ll need huge dedication and hard work
It’s very important to have a clear
to build a customer base from scratch
target audience and a regular
during a recession, but don’t be perturbed,
mechanism in place for communicating
as mentioned in our main feature elsewhere
with them. Many people who become self-
in this issue, ‘Running your own business’, a
employed spend around 50% of their time
record number of people have already taken
trying to generate business in the first year.
the plunge into self-employment.
That’s 50% of your time unpaid! But, as you
Whether you have plans to be a gardener,
start to get regular work, the whole process
security consultant, clerical worker or
becomes much easier.
personal trainer, by approaching your target customers independently, it is possible to
Earning highs … and lows
generate varied and interesting work – and
In the early years you might earn less than
the perks of being able to manage your own
you would expect to achieve in full-time
time, and not being tied to a single location,
employment. But, in the longer term, if
can be very appealing.
you’re successful, your earnings are entirely dependent on the work you put in. That’s
IS IT FOR YOU?
hugely motivating. It’s like performancerelated pay – with all the rewards and none
The personal attributes of someone well
of the bureaucracy.
suited to self-employment include:
On the downside, payment dates may be
l
erratic. Are you financially robust enough
drive and determination
l self-discipline
to deal with slow payment periods? If you
l tenacity
need a regular pay cheque and/or cannot
l independence
budget effectively, you need to give serious
l self-motivation
thought to whether this is the right path for
l
you.
a strong commitment to delivering projects on time, to specification
l
and to budget
Are you a ‘people person’?
personal budgeting and
Depending on your field of work, self-
organisational skills.
employment can be lonely. Apart from
Remember, there are tax bills to pay, so
needing the drive and motivation to get
you can’t spend all your income – and
started every morning, you should consider
you need to keep your paperwork in
whether your chosen profession provides
order for HMRC inspections.
enough ‘people contact’. If you end up feeling lonely and isolated, or you lack
36
Be aware of the obstacles
Define your offer and explain why
l
December 2016 l questonline.co.uk
initiative. Q
KEY CONTACTS
Career Transition Partnership (CTP) 0121 236 0058 RightJobSupport@ctp.org.uk www.ctp.org.uk @CTPinfo Federation of Small Businesses 0808 20 20 888 customerservices@fsb.org.uk www.fsb.org.uk @fsb_policy The Prince’s Trust 0800 842842 info@princes-trust.org.uk www.princes-trust.org.uk @PrincesTrust Regular Forces Employment Association Ltd 0845 873 7166 www.rfea.org.uk @RFEA_UK The Royal British Legion 0808 802 8080 www.britishlegion.org.uk @PoppyLegion X-Forces 0800 307 7545 info@x-forces.com www.x-forces.com @OfficialXforces
Ipswich: 01473 212535 | Lo 6781 E: info@ccas-ltd.com | www Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest PROVIDER NUMBER
Fancy running your own local organic food business? If you are somebody who loves good food, shares our values and fancies being your own boss, then a Riverford franchise could be the right business for you. Why Riverford? - Established brand over 25 years - Ethical & rewarding business - Award-winning organic produce - First class business support
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questonline.co.uk l December 2016
37
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Factfile Sponsored by
FACTFILE
Tel: 01908 587665 www.gastectraining.co.uk
This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.
Personal development and education opportunities What is Personal Development (PD)?
PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons
>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career
PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide
Other sources of information include:
Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)
A PD Route Map
>> >> >> >> >> >> >> >>
Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)
unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk
Q
In-Service
Local colleges or training providers
Distance/ open learning
eLearning – the Defence Learning Environment (DLE)
PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel
A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure
College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available
There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk
Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!
Distance Learning
Q
Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).
To find out more, check out the article about distance learning on the Quest website: questonline.co.uk
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December 2016 l questonline.co.uk
College Courses
Q
You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.
Personal Development Record (PDR)
Q
Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.
Key: Q Service personnel
Sponsored by
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Sources of advice and finance Standard Learning Credits
Q
The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.
Enhanced Learning Credits
Q
The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com
Individual Resettlement Training Cost (IRTC)
Q
The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4.)
Further/Higher Education (FE/HE) Access
Q
The Ministry of Defence and the Department for Business, Innovation and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.
Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.
Resettlement Grant (RG)
Q
The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.
Armed Forces Compensation Scheme
Q
The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info
Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com
University Short Courses
Q
The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.
learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.
Jobcentre Plus Finding a job
Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).
Benefits
If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages ( www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.
Armed Forces Champions
Q
Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)
questonline.co.uk l December 2016
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Q
Tel: 01908 587665 www.gastectraining.co.uk
Sponsored by
FACTFILE
Resettlement: Preparation for leaving the Forces
Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. RFEA – The Forces Employment Charity – is an integral part of the CTP and leads on the provision of job opportunities and employment support. This provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The
CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk
A Service Leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge
Employment Support Programme
>> Prepares PRP with Consultant >> Receives regional employment advice
No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)
Served more than 6 years – or medical discharge?
Yes
Attends Career Transition Workshop (CTW) or equivalent
Prepare Personal Resettlement Plan (PRP) with Career Consultant
Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings
Receives advice on or notification of matched job opportunities
Makes job applications
Secures employment
Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge
ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE
Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding
• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress
CTP support for up to 2 years after discharge; OA job finding support until retirement
Resettlement Services
Resettlement Centres
1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).
Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.
2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk
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December 2016 l questonline.co.uk
Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872949/2922 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 557635 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689
For the most up-to-date information, please visit www.ctp.org.uk
Tel: 01908 587665 www.gastectraining.co.uk
Sponsored by
Graduated Resettlement Time (GRT) GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.
Transition services and entitlements
Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training. Years’ Service 1. <1 2. 1+ 3. 4+ 4. 6+ 5. 8+ 6. 12+ 7. 16+
Normal Discharge
Medical Discharge(2)
CTP No No ESP FRP FRP FRP FRP
CTP GRT(1) FRP 10 FRP 30 FRP 30 FRP 30 FRP 30 FRP 30 FRP 35
GRT(1) 0 0 0 20 25 30 35
IRTC No No No Yes Yes Yes Yes
Outflow
<4 Years’ service or administratively discharged
IRTC Yes Yes Yes Yes Yes Yes Yes
Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme
Duty Allowances for Resettlement Activities Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur subsistence costs may be arranged through any training provider in the event that there is no available CTP in-house training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.
For the most up-to-date information, please visit www.ctp.org.uk
• Vulnerability Assessment • Resettlement Brief • Resettlement Interview • Gateway to 3rd Sector:
– Housing – Finance – Social Benefits – Employment – Pensions – Health
Employment Support Programme >4<6 Years’ Service
• Job-Finding Service • ‘RightJob’ Access • Consultant Interview • Housing Brief • Financial Aspects of Resettlement Brief • Access (on a standby basis) to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events
Full Resettlement Programme >6 Years’ Service
• IRTC Grant (£534) • Resettlement Leave (up to 35 days) • Career Transition Workshop (3 days) • Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking • Career Consultancy • Travel Warrants (up to 7) • ‘RightJob’ Access • Financial Aspects of Resettlement Brief • Housing Brief • Access to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events
Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10,302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10,302
questonline.co.uk l December 2016
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Q
FACTFILE
Sponsored by
Tel: 01908 587665 www.gastectraining.co.uk
Resettlement Training
Service Leaver Support Teams (SLSTs)
Training provided by the CTP
Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service Leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.
Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk
Training provided by Preferred Suppliers ThePreferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres. Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.
Overseas Resettlement Training Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. >> The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas. >> The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration. >> SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers. Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.
CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service Leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.
Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING…
Call our central line 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk
FOR RIGHTJOB ASSISTANCE…
CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.
CTP Future Horizons CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: >> Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have >> Live Online Chat Events – enable Service Leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs >> Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. >> Search for upcoming CTP events on our website at www.ctp.org.uk
RFEA – The Forces Employment Charity Job-finding assistance and access to RightJob is available through the RFEA Employment Compass Programme (ECP), a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MoD Resettlement support and are returning to the employment market after two years post discharge from service. The RFEA’s aim is to assist Veterans to secure quality, sustainable employment for the rest of their working lives. RFEA has an unparalleled understanding of the skills and ambitions that ex-Forces/Veterans bring to the employment market. We also have a proven track record of helping all ranks, trades, backgrounds and services to find, and remain in, work. Indeed, in 2014 RFEA provided employment support to just over 4,000 Veterans UK-wide. Tel: 0121 236 0058 Website: www.rfea.org.uk
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CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service Leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity. To discuss any aspect of CTP Future Horizons, please call Darren Bickerstaffe, Programme Manager, on 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: >> ITC Catterick, Hook Company: 01748 872949/2922 >> ATC Pirbright, Sword Company: 01483 798614 >> Resettlement Centre Plymouth: 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.
CTP Assist CTP Assist aims to help wounded, injured and sick Service personnel who have the greatest need to find a new, fulfilling career that meets their individual needs, and to assist them in moving on with their lives. The support given will help to pinpoint a rewarding and realistic change of career. Service leavers who are likely to be medically discharged and are ready to engage in resettlement will be referred to the programme by their Chain of Command. To find out more about how CTP Assist can support you, visit www.ctpassist.ctp.org.uk
Sponsored by
Tel: 01908 587665 www.gastectraining.co.uk
Making the transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn
skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.
The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.
Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.
Define the product
Understand the world of work
>> >> >> >> >> >> >> >> >>
>> >> >> >> >> >>
Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks Identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)
Prepare self-marketing literature Your CV should include: >> a personal profile – your USP >> major achievements – the benefits you brought to current and previous jobs >> a focus on your transferable skills Your CV should avoid mentioning: >> details of salary >> references >> any negative aspects of your career to date >> clichés, jargon, abbreviations and untruths
What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?
Identify your interests and skills >> >> >> >> >>
What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?
Proactive networking >> >> >> >>
How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?
Research the market
Networking advice
>> >> >> >> >> >>
>> >> >> >> >> >>
Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences
Implement a marketing campaign Use a variety of approaches, including: >> responding to advertisements >> direct approaches by phone and letter >> networking >> employment agencies >> develop a system and keep records of all activities >> follow up approaches systematically >> learn from your mistakes
Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation
The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.
Sell yourself on a face-to-face basis >> >> >> >> >> >> >> >> >> >> >>
Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes
For the most up-to-date information, please visit www.ctp.org.uk questonline.co.uk l December 2016
43
Q Courses and events COURSES AND EVENTS
This guide includes the courses currently scheduled to run from January to March 2017 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all scheduled courses is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.
To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details
RC Aldergrove
rcaldergrove@ctp.org.uk
Housing
14 February 2017
21 February 2017
14 February 2017
21 February 2017
Self Employment Awareness
Interview Techniques
START DATE END DATE
12 January 2017 01 March 2017
19 January 2017 19 January 2017
CTW Mixed Class
09 January 2017 06 February 2017 06 March 2017
rrccatterick@ctp.org.uk
11 January 2017 08 February 2017 08 March 2017
Employment Support Programme Wksp 17 January 2017 15 February 2017 15 March 2017
17 January 2017 15 February 2017 15 March 2017
Housing 09 February 2017
09 February 2017
RRC Aldershot rrcaldershot@ctp.org.uk
START DATE END DATE CTW Junior Ranks 10 January 2017 24 January 2017 07 February 2017 07 March 2017
12 January 2017 26 January 2017 09 February 2017 09 March 2017
CTW Mixed Class 09 January 2017 11 January 2017 (Course location Brize Norton) 13 February 2017 15 February 2017 (Course location Brize Norton) 06 March 2017 08 March 2017 (Course location Brize Norton)
30 January 2017 28 March 2017
01 February 2017 30 March 2017
CTW SNCO 17 January 2017 14 February 2017 14 March 2017
19 January 2017 16 February 2017 16 March 2017
Employment Support Programme Wksp 09 January 2017 06 February 2017 02 March 2017
09 January 2017 06 February 2017 02 March 2017
FAR All Ranks 08 February 2017 08 February 2017 (Course location The Bell, St Omer Barracks)
Housing 11 January 2017 11 January 2017 (Course location The Bell, St Omer Barracks)
Interview Techniques 28 February 2017
28 February 2017
12 January 2017 01 March 2017
RRC Catterick
Self Employment Awareness
START DATE END DATE
rrccottesmore@ctp.org.uk
CTW Junior Ranks
START DATE END DATE
09 January 2017 16 January 2017 23 January 2017 30 January 2017 07 February 2017 27 February 2017 28 February 2017 27 March 2017 28 March 2017
11 January 2017 18 January 2017 25 January 2017 01 February 2017 09 February 2017 01 March 2017 02 March 2017 29 March 2017 30 March 2017
CTW Officer/SNCO 10 January 2017 17 January 2017 06 February 2017 06 March 2017 21 March 2017
12 January 2017 19 January 2017 08 February 2017 08 March 2017 23 March 2017
Employment Support Programme Wksp 10 January 2017 31 January 2017 14 February 2017 07 March 2017 22 March 2017
10 January 2017 31 January 2017 14 February 2017 07 March 2017 22 March 2017
FAR All Ranks 28 March 2017
CTW Officer
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New Horizons in Retirement
28 March 2017
Housing 15 March 2017
15 March 2017
Self Employment Awareness 17 January 2017
17 January 2017
RRC Colchester rrcnortholt@ctp.org.uk
START DATE END DATE CTW Mixed Class 09 January 2017 23 January 2017 06 February 2017 13 February 2017 06 March 2017 20 March 2017
11 January 2017 25 January 2017 08 February 2017 15 February 2017 08 March 2017 22 March 2017
20 February 2017
20 February 2017
RRC Cottesmore
CTW Junior Ranks 09 January 2017 30 January 2017 27 February 2017
11 January 2017 01 February 2017 01 March 2017
CTW Mixed Class 16 January 2017 17 January 2017 23 January 2017 24 January 2017 07 February 2017 13 February 2017 20 February 2017 21 February 2017 06 March 2017 13 March 2017 14 March 2017 20 March 2017 27 March 2017 28 March 2017
18 January 2017 19 January 2017 25 January 2017 26 January 2017 09 February 2017 15 February 2017 22 February 2017 23 February 2017 08 March 2017 15 March 2017 16 March 2017 22 March 2017 29 March 2017 30 March 2017
CTW Officer/SNCO 10 January 2017 12 January 2017 31 January 2017 02 February 2017 28 February 2017 02 March 2017
Employment Support Programme Wksp 16 January 2017 06 February 2017 20 March 2017
16 January 2017 06 February 2017 20 March 2017
FAR All Ranks 25 January 2017 25 January 2017 (Course location External Venue) 09 March 2017 09 March 2017 (Course location External Venue)
Housing 22 February 2017 22 February 2017 (Course location External Venue)
Self Employment Awareness 27 January 2017 23 February 2017 30 March 2017
27 January 2017 23 February 2017 30 March 2017
Employment Support Programme Wksp 26 January 2017 16 February 2017 30 March 2017
27 January 2017 17 February 2017 31 March 2017
Visit www.ctp.org.uk for further details December 2016 l questonline.co.uk
RC Germany
rcgermany@ctp.org.uk START DATE END DATE CTW Junior Ranks 17 January 2017 07 February 2017 20 February 2017 21 March 2017
19 January 2017 09 February 2017 22 February 2017 23 March 2017
CTW Officer/SNCO 10 January 2017 07 March 2017
12 January 2017 09 March 2017
Employment Support Programme Wksp 23 January 2017 27 February 2017 27 March 2017
23 January 2017 27 February 2017 27 March 2017
FAR All Ranks 23 February 2017
23 February 2017
German CV Writing 20 March 2017
20 March 2017
29 March 2017
29 March 2017
Housing
Central London
resettlementinfo@ctp.org.uk START DATE END DATE CTW Senior Officer 10 January 2017 07 February 2017 21 March 2017
12 January 2017 09 February 2017 23 March 2017
FAR Senior Officers 16 February 2017 16 February 2017 (Course location RC Northolt)
Interview Techniques (Snr Officer) 26 January 2017 20 February 2017 20 March 2017
26 January 2017 20 February 2017 20 March 2017
RC Northolt
rcnortholt@ctp.org.uk START DATE END DATE CTW Mixed Class 09 January 2017 23 January 2017 06 February 2017 13 February 2017 27 February 2017 13 March 2017
11 January 2017 25 January 2017 08 February 2017 15 February 2017 01 March 2017 15 March 2017
Course notes
Engineering your Accredited CompetenceCTW inOfficer General Self Employment Awareness RRC Rosyth way to the top Locksmithing level 3 course rrcrosyth@ctp.org.uk
CTW Officer
16 January 2017 18 January 2017 30 January 2017 01 February 2017 echanical 06 March 2017 engineer 08 March 2017 27 March 2017 29completed March 2017 Alexander Bill
M
31 January 2017 28 March 2017
31 January 2017 28 March 2017
RC Portsmouth over aDATE three‐week AconductedSTART ENDperiod, DATE 1 Safe & Secure’s level 3 course is
17 January 2017 19 January 2017 14 February 2017 16 February 2017 March 2017 Metal14door lock bodies 16 March 2017
Knob sets CTW Officer/SNCO his MBA part‐time at Aston rcportsmouth@ctp.org.uk Pad locks comprising two weeks in the technical Employment Support 28 February 2017 02 March 2017 CTW Junior Ranks Business School and, three Locker workshop and one week’s field training. Programme Workshop 28locks March 2017 02 April 2017 09 January 2017 11 January 2017 months 19 Januaryafter 2017 graduating, 19 January 2017 START DATE END DATE Lever rim locks (Field training can be arranged at a later 09 January 2017 11 January 2017 SNCO landed a senior role with global warded mortice locks 2/3 lever date for convenience.) The aim the 2017 BulletCTW 17 January 2017 19 of January CTW Junior Ranks FAR All Ranks 10 January 2017 12 January 2017 23 January 2017 25gain January 2017 Sash and transport business Alstom. dead locks 2/3/5 lever workshop training is for you to in‐ 09 January 2017 11 January 2017 17 January 2017 17 January 2017 24 January 2017 26 January 2017 13 February 2017 15 February 2017 Alex began his career at 5 lever07British Standard mortice locks depth 06 February 2017 08 February 2017 technical knowledge of the February 2017 09 February 2017 21 February 2017 23 February 2017 Alstom more than a decade 06 March 2017 08 March 2017 Housing 21 February locks 2017 23 February 2017 locksmith trade, allowing you01toMarch 2017 APG door 27 February 2017 25 January 2017 25 January 2017 07locks March 2017 09 March 2017 ago as a commissioning understand13the workings majority March 2017 of the 15 March 2017 Digital CTW Mixed Class 21 March 2017 23 March 2017 engineer. He rose to the 13will March 2017 15 March 2017 Lock fitting of locks you come across in The Aston Business School 30 January 2017 01 February 2017 Self Employment Awareness 21 March 2017 23 March 2017 Key cutting position of sales manager and MBA helped Alex Bill progress customers premises be they domestic or 27 February 2017 01 March 2017 26 January 2017 26 January 2017 Employment Support 27 March 2017 29 March 2017 his career then operations manager, but 22 March 2017 24 March 2017 Safes Programme Wksp commercial. 22 March 2017 22 March 2017 10 January 2017 10 January 2017 found the commercial and Car opening You willCTW be taught to strip and Officer/SNCO CTW Officer 24 January 2017 24 January 2017 business side of selling and delivering advanced industrial 06 February 2017 for08 February 2017 Specialist non‐destructive lock opening assemble locks, make keys them by 23 January 2017 25 January 2017 07 February 2017 07 February 2017 rcplymouth@ctp.org.uk services exciting. Says Alex, ‘Following20 a really successful techniques hand February 2017 22 February 2017 and machine, and pick them open. 21 February 2017 21 February 2017 Self Employment Awareness project, the station director of a client 27 wasMarch talking to me 29 March 2017 2017 You will also12be taught other opening 07 March 2017 07 March 2017 January 2017 12 January 2017 START DATE END DATE about the MBA he had done at Aston – it sounded very 21 March 2017 training 21 March 2017 field methods using specialist equipment. You2017 One‐week 16 February 2017 16 February CTW SNCOme to do March 28 March 2017 interesting appealing. He actively encouraged 16 March 2017 systems 16 March three of2017 your course will be spent will be trained on locking that2017 Week28 CTW Juniorand Ranks 16 January 2017 18 January 2017 one for myself. I’m glad2017 that I did!13 February 2017 15 Februaryare out with a locksmith doing daily work on found on wooden, aluminium and 16 January 2017 And 18 January 2017 FAR All Ranks FAR All Ranks 06 February 08 February 2017 ‘It has 2017 had a number of benefits, not just for myself, but a hands‐on basis.2017 You will just be an UPVC doors, as well as in what to expect 09 February 09 not February 2017 01 March 2017 01 March 2017 13 March 2017 for Alstom 15 March 2017 For example, Employment Support also directly Power. it has enabled (Course RHA Lecture Theatre) observer, youlocation will be1 doing the work as when coming across steel doors found on Programme Wksp me to impact the profitability of our service operations. At well. This is designed to give you commercialHousing premises, such as final‐exit CTW Mixed Class 26 January 2017 26 January 2017 Housing the same time, the improvements to my skills when 09 March 2017 09 March 2017 invaluable experience in18situations that doors and grill‐type gates. 09 January 2017 11 January 2017 23 February 2017 23 February 2017 18 January 2017 January 2017 presenting and communicating range of audiences 24 January 2017 26 January 2017to a wide may arise, especially dealing withTheatre) the 30 March 2017 30 March 2017 Along with all of the above you will (Course location 1 RHA Lecture Self Employment Awareness (Course Culdrose) – from location the shop floor to very senior managers – have been be given sound advice 2017 from professionals 02 February 02 February 2017public if you have never done this 30 January 2017 01 February 2017 FAR All Ranks New Horizons in Retirement very noticeable.’ before. Please note that we can arrange with regard to the financial side of your 27 February 2017 01 March 2017 12 January 2017 12 January 2017 23 January 2017 23 January 2017 Alex adds, ‘It was challenging to find a balance between for you to complete this week separately business. You will be given guidance on 06 March 2017 08 March 2017 15 March 2017 15 March 2017 carrying out my day job, going 14 March 2017 16 March 2017 to lectures, studying at the at a later date if this is more suitable. what stock rrctidworth@ctp.org.uk to put in your vehicle, how Self Employment Awareness (Course location weekends andCuldrose) my family. However, Aston was great, and Housing Class 30 hours are 92017 am–4 30 pm.January 2017 your vehicle should be laid out and January 27 March 2017 When, 29 March 2017 February 2017 27 February 2017 27 February 2017 very flexible. towards the end of02my second2017 year, 02 myFebruary equipped, and even DATE what type of vehicle START END DATE 27 March 2017 27 March 2017 daughter was born I was able to rearrange my exams. This is without doubt the best locksmith to use. We will also help you to acquire CTW Officer/SNCO Interview Techniques CTW Junior Ranks Likewise, for my MBA dissertation, Aston was just as 23 January 2017 25 January 2017 training course available anywhere in the at the major locksmith supply 27 January 2017 27 Januaryaccounts 2017 09 January 2017 11 January 2017 20 February 2017 22 February 2017 flexible. 24 February 2017 24 February 2017 companies in January the country. 16 2017 These 18 January 2017 UK today and, on successful completion, 20 March 22 March 2017things I learned was how to ‘One2017 of the most valuable accounts will you to purchase, at 2017 you will be awarded your level 3 NCFE 23allow January 2017 25 January Self Employment analyse and understand and oftenAwareness February 2017 van, 08tools February trade price,06 stock for your and 2017 National Accredited Certificate in Employment Support a wide range of19complex January 2017 19 January 2017 13 February 2017 that 15 February incomplete sources synthesise specialist requirements you may2017 Locksmithing. Programme Wksp of information, and14then February 2017 14 Februaryany 2017 20 February 2017 22 February 2017 09 February 09 February 2017 them into a2017 coherent and compelling argument and short If you have any questions or would have. You will also receive a full set of 06 March 2017 08 March 2017 presentation that gets straight to the point. course notes. All of 2017 this is backed‐up 13 March 15 March by 2017 like to book a course, please call 01432 FAR‘The All Ranks MBA definitely gave me the knowledge and skills to 20 March 2017 March 2017 341257. a free 24‐hour helpline should22you have 02 February 2017 02 February 2017 progress my career, helping me to be promoted to general problems while trading. CTW Mixed Class manager.’ Housing
RC Plymouth
RRC Tidworth
17 January 2017
Get in touch
04 January 2017
17 January 2017
Tel: 0121 204 3099 email: mba@aston.ac.uk Web: www.aston.ac.uk
Visit
See the advertisement on page 2
06 January 2017
Two‐week 30 technical workshop January 2017 01 February 2017 Get in touch 27 March 2017 29 March 2017 Subjects covered Tel: 01432 341257 Pin tumbler locks email: saslocksandtraining@gmail.com Disc locks Web: www.safeandsecurelocksmithcourses.co.uk Radial locks Pin‐tumbler locks bodies www.ctp.org.uk for further details See the advertisement on page 39 UPVC lock bodies
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When responding to advertisements please mention Quest
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December 2016 l questonline.co.uk