Quest June 2016 by Bulldog Publishing

RESETTLEMENT FOR ALL RANKS

June 2016

Outdoor entrepreneurs Jöttnar adventure clothing’s Tommy Kelly and Steve Howarth

CAREERS IN THIS ISSUE: Careers at sea Computing and IT Logistics and distribution Telecoms

The only monthly resettlement magazine distributed to all MoD units by BFPO under contract

Five steps to success Sound advice to smooth your transition

questonline.co.uk

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EDITOR MANY HAPPY RETURNS TO OUR QUEEN, whose official

90th birthday will be marked on Saturday 11 June. The day before that, a service of thanksgiving is to be held at St Paul’s Cathedral to kick off a weekend of celebrations, while the Sunday will see street parties across Her Majesty’s lands. Truly a historic occasion, marking a rare and notable milestone. You too will be experiencing your own significant landmark this year – although perhaps to rather less fanfare. But QUEST, as is customary, hopes to help you achieve your own annus mirabilis by offering you information on several different careers in a variety of sectors that are, we hope, worthy of your consideration. On the cover this month we feature another ex-Forces success story, this time focusing on ex-Royal Marines Tommy Kelly and Steve Howarth, and their technical outdoor clothing brand, Jöttnar. Their story is at once down to earth and inspirational – and we hope it will enthuse and encourage you on your own personal venture into the post-uniform ‘great outdoors’. In addition, there are in-depth features on roles in computing and IT, along with closely connected sistersector telecoms. We also gear up to tackle skills shortages in the logistics and distribution field

and, still on the subject of transport-related careers, cast an eye to the far horizon with a feature on careers at sea, from Merchant Navy to maritime security. For those readers with a financial bent, we take a brief look at what it’s like to work in accountancy and book-keeping, while finally this month’s ‘resettlement matters’ slot falls to Steve Bulleyment, ex-RAF now Lincoln’s go-to auto locksmith, who reveals five simple steps you can take to ease your resettlement journey. Please join us in celebrating the historic turning point this month heralds – and, whether Queen or subject, may you long reign in your chosen career! Lynn Brown Editor

Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Alec Burns Tony Heathfield Kate Horner Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell

In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit questonline.co.uk and click on ‘Careers A–Z’ for the full list. Keep up to date on all devices

Download the Quest Resettlement App for iPhone, iPad and Android devices

Quest and the Quest logo are registered trade marks of

Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798

Cover picture © Jöttnar

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June 2016

JUNE 2016 >>

Contents COVER STORY

14 Building the plane on the way down >> Ex-Royal Marines Tommy Kelly and Steve Howarth describe the leap of faith that led to the launch of their outdoor clothing brand, Jöttnar

READERS’ LIVES 18 Key skills >> With a thriving civvy career now under his belt, auto locksmith Steve Bulleyment lists five simple steps you can take to ease your own transition

20 Careers at sea 26 Computing and IT 32 Telecoms 38 Logistics and distribution

CAREERS

REGULARS 06 The Hub >> News, course options and first-hand reports to support your transition 42 Factfile >> Complicated rules and regs made simple 52 Career Transition Partnership courses and events 53 Job opportunities

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18 32

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THE HUB

>> News, course options and first-hand reports to support your transition

Bio-Rite launches franchise: could it be for you?

>> CHARITIES NEWS

HMS Kent becomes RBLI’s first Naval affiliation Armed Forces charity, RBLI (Royal British Legion Industries) celebrated its first ever Naval affiliation when HMS Kent Commander Daniel Thomas and some of his crew visited the charity’s headquarters in Aylesford, Kent. The Commander and his crew were treated to a tour of RBLI’s social enterprises, which offer a range of products and services to private- and public-sector organisations across the UK. The visitors were even presented with their very own manufactured road sign to take back to the frigate. RBLI’s signs The staff of RBLI Signs, which employs mostly ex-Forces personnel manufacturing company employs mostly ex-Forces personnel. The crew were later shown around the Royal British Legion Village, where live more than 300 ex-Service personnel and their families. The tour culminated in a visit to RBLI’s Garden of Honour, where time was given over to reflection before a wreath was laid at the national memorial. To find out more about the work of RBLI, visit www.rbli.co.uk Information on RBLI Signs can be found at www.rbli.co.uk/manufacturing/services/19

Leading infection control company Bio-Rite has officially launched as a franchise. This new development will now enable Bio-Rite’s quality service and standards to be offered by a select group of franchisees in strategic locations throughout the UK. ‘The healthcare decontamination sector has seen rapid growth in recent years,’ confirms Alan Wright, managing director, Bio-Rite Ltd. ‘The challenges faced by healthcare providers is only set to continue as they struggle to cope with the increasing threat from infections such as MRSA, C.Difficile or Norovirus. ‘As a group, we have more than 40 years’ experience in infection control, providing tailored services to the NHS, local authorities, care and nursing homes,’ continues Wright. ‘As well as area decontamination, we provide equipment recycling, which enables beds and mobility apparatus to be decontaminated safely and effectively. ‘For the past year, from our ISO 9001 accredited facility and offices in Alton, Hampshire, we have been meticulously preparing to expand and replicate our Most families these days recognise that where once a second income might have been an advantage, it is established business model through franchising,’ increasingly a ‘must have’, and military families are no exception. Too frequently, skilled, career-minded continues Wright. ‘We are now looking to offer suitable spouses are overlooked in the workplace in favour of candidates perceived to be more geographically stable. individuals the chance to become Bio-Rite franchisees, Founded and run by military spouses like those it serves, Recruit for Spouses is an independent social running their own successful franchised businesses. enterprise that exists to promote fair opportunities, career development, flexible working practices and ‘The Bio-Rite franchisee opportunity could suit openness, in support of military spouses. ex-Forces personnel. Franchisees will have good Its message to business is simple: ‘Recent changes throughout the British military mean its families are attention to detail, be self-motivated, get on well with people and may have management experience. more settled then ever before, and Forces’ spouses deserve rewarding income opportunities from a level However, as full training and help with set-up will be playing field. As employers tap in to the resources of the military spouse community, our candidates prove provided, the franchise could be suitable for anyone our greatest asset as we all look towards a mutually rewarding future.’ who is determined, prepared to work hard and has the If you think you or your spouse would benefit from the support of this enterprising organisation, enthusiasm to succeed.’

>> SPOUSE EMPLOYMENT

Supporting the force behind the Forces

Get in touch 02380 302025 sales@bio-rite.com www.bio-rite.com/franchise See the advertisement on page 54

June 2016 l questonline.co.uk

call 0333 2020 996, email: enquiries@recruitforspouses.co.uk or visit www.recruitforspouses.co.uk

must consult their Single Service Advisors BEFORE committingtotocourses courses Readers mustReaders consult their Single Service Advisors BEFORE committing When responding to advertisements please mention Quest Quest When responding to advertisements please mention

0800 3800 007

INFRASTRUCTURE CAREERS EVENT HAVERING COLLEGE, RAINHAM CAMPUS

What do TFL, Fancy yourself as a Civil Aviation Authority CROSSRAIL &Pilot? Accredited Commercial Drone Join the rapidly growing market at the right time. NETWORK RAIL have in common

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Theory and Practical Training Theory Examination Industry and Business Start-up advice Operations Manual writing workshop and prooﬁng Flight Assessment Membership of the ‘Drone Pilot Academy - Certiﬁed Operators’ database

Note: If you already have aviation experience then a shortened course may be available.

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the Drone Pilot Academy on StartContact your journey e: dladvisers@le.ac.uk 0800 3800 007 or visit us online at www.le.ac.uk/thisiselcas

These are just 3 of the many employers at our training & jobs event THURSDAY 14TH JULY

Residential Course includes:

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5 March 2016 / www.questonline.co.uk questonline.co.uk l June 2016

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Havering College helping to plug the construction skills gap Major infrastructure projects are threatened by the UK’s skills shortage, with a quarter of a million existing workers needing retraining and an anticipated gap of 100,000 workers over the next five years, according to a recent government-backed report. The National Infrastructure Plan for Skills, published by Infrastructure UK, sets out concerns in major sectors such as roads, rail and energy, amid fears that major projects will be affected. The report found that, through growth in infrastructure investment, there was a demand for over 250,000 construction workers and more than 150,000 engineering construction workers by 2020, with a shortfall of nearly 100,000 additional workers by the end of the decade. This will require the retraining and upskilling of around 250,000 of the existing workforce over the next decade. This is in addition to the need to recruit new workers. The report also found that programmes such as HS2, Cross Rail 2 and the Tideway Tunnel, as well as increased

Want to start a career in offshore wind? Since the great gold rush era, no other sector has grown to prominence as quickly as offshore wind. This relatively new industry has drawn some of the world’s industrial powerhouses into an area of business now worth billions of pounds per year. At Complete Site Safety, we offer all the mandatory accredited GWO modules. These provide you with the tools you need to get your foot in the door. Our ELCAS packages are designed to help you gain an understanding of this growth industry and provide a basis from which you can then gain further technical qualifications. Visit our new website to find out how we can help you and your new career. Our ELCAS page is packed full of helpful information and if you want to know more just contact one of our dedicated service personnel representatives. Get in touch 0151 708 9785 info@completetrainingsolutions.co.uk www.completetrainingsolutions.co.uk

investment in roads, will place further stress on the industry’s capacity to deliver. While this puts pressure on construction firms to meet demand, it does present huge opportunities for people looking to upskill and build a career in this fast-paced sector. There will be particular demand for electricians, welders, bricklayers, carpenters, site supervisors, engineers and labourers. Havering College has taken steps to realign its offer to help meet the needs for these skills and help local people access the opportunities that the big infrastructure projects in and around London can offer. On 14 July It is holding an Infrastructure Careers Event to encourage more people to consider a career in construction, engineering, transport and logistics. This event will offer great networking opportunities and a real hands-on experience. So whether you need entry-level skills or want to formalise your construction leadership skills with a degree-level qualification, the college can help. For tickets or more information, visit haveringcollege.ac.uk/college/events See the advertisement on page 7

>> CHARITIES NEWS

Epic fundraising walk honours the fallen Loyal Help for Heroes supporter and ex-soldier Douglas Hamilton-Cox last month completed an epic 4,000-mile challenge that has seen him raise more than £100,000 for military charities. Douglas, 71, set out in 2011 to walk from his home in Devon to Royal Wootton Bassett to honour the fallen who were repatriated in the town, after frequently driving the route. Over the subsequent five years, Douglas walked an incredible 4,000 miles to far-flung places across the UK, including Queen Elizabeth Hospital Birmingham, where the wounded are treated, and to John O’Groats. Douglas has personal

June 2016 l questonline.co.uk

connections to Help for Heroes as his nephew was seriously injured in Afghanistan, and says it is a charity close to his heart. Douglas was overwhelmed by the support he received all across the country, from the little girl in Coventry whose father had died in conflict to the number of Veterans that came out to support him. A welcome party of dignitaries and loyal supporters welcomed Douglas into Wootton Bassett on his final leg, to congratulate Douglas on completing such a huge challenge in support of wounded, injured and sick Service personnel and Veterans. To find out more about the work of Help for Heroes, visit www.helpforheroes.org.uk

Readers must consult their Single Service Advisors BEFORE committing to courses Readers must consult their Single to Service Advisors BEFORE committing to courses When responding advertisements please mention Quest When responding to advertisements please mention Quest

Insight into the UK Surveillance Industry As the leading provider of covert surveillance and investigations, The Surveillance Group would like to offer military personnel the opportunity to attend a free Insight Day, to discover more about the surveillance industry. Upcoming Dates: 24th June 2016, 29th July 2016, 26th August 2016 Early booking will avoid disappointment, so to confirm your attendance please contact Lee on 0800 5870170 or visit our website: Quest January 2016_2015 22/12/2015 09:27 Page 11 www.thesurveillancegroup.com APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC Readers must consult their Single Service Advisors BEFORE committing to courses 4435 When responding to advertisements please mention Quest PROVIDER NUMBER

Premier Providers of NEBOSH Courses Phoenix Health & Safety are an approved Enhanced Learning Credits (ELC) provider of NEBOSH training courses. Courses are on offer at venues around the UK and beyond, or via distance learning. Innovative support methods include course materials in audiobook format, online revision modules and social media support groups. Courses available include: NEBOSH National General Certificate NEBOSH National Construction Certificate NEBOSH National Fire Certificate NEBOSH National Diploma And many more... Contact us today for an informal discussion on how we can help with your training requirements.

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0345 500 8811

33 questonline.co.uk l June 2016 March 2016 / www.questonline.co.uk

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I DID IT!

Achieve your career goals with 80% ELCAS funding

Name: Jamie Fanneran Final rank: Sergeant Years served: 15 Course: Open I.T (various courses)

Would you like to gain a professional qualification to boost your career and salary opportunities from the comfort of your own home? With Home Learning College and ELCAS funding you can gain a respected qualification with up to £2,000 funding. Home Learning College offers a range of online professional courses in accounting, HR, bookkeeping and marketing, giving you the crucial skills and knowledge needed to prove to employers you are the ideal candidate for the job. It is the UK’s leading online learning specialist, providing award-winning courses you can study on your phone, tablet or laptop. This flexibility is popular among military personnel looking to gain the credentials for a new and rewarding career. Additionally, with a professional qualification under your belt, research shows you can earn 37% more than those without one.* Through the ELCAS scheme run by the Ministry of Defence, promoting lifelong learning among members of the British Armed Forces, you can get up to 80% funding for many of their professional qualifications.

Jamie Fanneran, 31, served in the Royal Signals, specialising as a Communications Systems Operator, before leaving the Services in January 2016 ‘to settle my family in a fixed location, to give my children stability and schooling. I also wanted to start early on a second career rather than playing catch-up later post-military.’ We asked Jamie to tell us about the training and experience gained during his Service career that he now finds useful in civilian life. Jamie says, ‘I have various IT and telecoms skills that I can apply to the commercial environment. Although most skills are transferable, the more technical elements are bespoke to the MoD, therefore recertifying through resettlement was vital for me.’ While serving, he also achieved civilian qualifications including various management NVQs as well as NVQs in engineering and telecoms (mainly through Foundation Modern Apprenticeships). During resettlement, as well as his CTW, he also undertook the ISO 27001 Lead Implementor and Lead Auditor course, which was completed using IT Governance. Jamie’s online-based training with Open I.T was, he says, ‘very useful’. ‘They provided me with some good certifiable attributes. That was the reason I was able to gain such fast and solid employment. I decided to move into the information/IT security space and Open I.T provided me with the training to get certified in a number of key areas that employers were screaming out for from their IT professionals. Through Open I.T I have managed to achieve the following certifications: CompTIA A+, Network+, Security+, CCNA Routing and Switching, CCNA Security and CISSP, and I’m currently going through the process of certifying in Microsoft’s MCSE: Server Architecture. These are vital certifications for me that give my employer the confidence that I can work in a multitude of technical areas, and be able to provide the necessary support and guidance from a security perspective.’ He is now working for FIS Global in Birmingham as a Senior Information Security Officer for Europe, the Middle East and Africa. Jamie says that the job involves ‘managing the information security compliance aspects for various business lines such as retail payments solutions and banking hosted services, as well as provisioning of key contracts, providing technical solutions to the financial and retail sector. I also ensure that corporate information systems are kept in a secure manner and are up to current regulatory standards. Some things don’t change but, being ‘Working in a small, close-knit team of professionals is fantastic – being at the forefront of technology, given a task, and allowed the freedom to run it and provide periodic progress aviation does – constantly. reports. Knowing that cyber-security is the next big thing, any competence Operational standards, and in IT or security in general is a bonus when looking at future employment training, must meet the prospects. challenges of such changes. ‘The relaxed atmosphere of my new role makes it easier to integrate with Operations and flight dispatch different areas of the business, and engage with many external agencies and personnel are responsible for clients. Not wearing a uniform took some getting used to, although having the flight planning and preparation freedom to choose your own suit for work makes you feel more integrated for flights, so that pilots don’t need with the local community. My salary is currently slightly higher than it was in to spend their vital duty periods doing the MoD, and is due to shoot up in line with the current commercial rate for it themselves. In the USA there is my job role, which means it will surpass my MoD salary by a long way.’ a Dispatchers Licence, but in the Open I.T is a UK Learning Centre that helps thousands of working rest of the world, the nearest professionals, Service personnel and jobseekers into IT training programmes thing to verified approval is the every year. City & Guilds accredited award. Open I.T works with the MoD to provide resettlement training and Both have their origins in the accreditations on behalf of all major vendors such as Microsoft, Cisco and recommended syllabus from CompTIA, covering industry-recognised professional courses and certifications the International Civil Aviation such as the MCSE, CCNA, CCIE, CompTIA A+, Security+, ITIL, Prince2, CEH Organisation (ICAO), which seeks (Certified Ethical Hacker). For full course listings, information and prices, to promote safe standards that are please contact our resettlement training staff (see contact details below). common worldwide. As air transport advances, so does Get in touch training. Programmes to meet these 0800 599 99 98 or 01279 621 750 standards are often available only ‘in house’ resettlement@openittraining.com as airlines provide for their own staff, and www.openittraining.com/elc some locations in the USA provide classroom courses tailored to US standards and See the advertisement on page 29 procedures. Courses designed according to worldwide procedures are also available via

Far from being left to your own devices with just textbooks to work through, Home Learning College’s award-winning online Virtual Learning Campus (VLC) gives you 24/7 access to everything you could possibly need to succeed on the course – log in to live classes, submit assignments, watch videos, take mock tests and interactive quizzes, and network on our forums with our community of thousands of your peers, to share experiences and advice. Plus, their courses come with a dedicated tutor to provide one-to-one support and give you comprehensive feedback on your assignments. Speak to one of their specialist Course Advisers today to find out more about the funding and courses available. Get in touch 020 7173 5847 or 020 7173 5821 www.homelearningcollege.com

* CCPMO Economic Impact Report, December 2008

Airline ops and dispatch: meeting the challenge of change open learning, which enables candidates to take the full City & Guilds course in their own home at their own speed. Exams can be taken in the UK or at British Councils around the world. Avtech2000 provides such programmes and is ELC approved, so you need only pay a small proportion of the total cost of course and exams. It’s a considerable qualification involving five exams totalling nine hours (or add another extra two-hour exam if you have no previous experience and need the foundation course as well). Avtech is currently making significant upgrades to all of its units to keep up to date, so not surprisingly it is used not only by UK military personnel on resettlement, but also intercontinental airlines like Qantas, many major European carriers and indeed the UK Civil Aviation Authority (CAA). Get in touch 01892 770250 administrator@avtech2000.co.uk www.avtech2000.co.uk See the advertisement on page 31

>> JOB FAIRS South East/East Employment Fair 14 July, Newmarket North West Employment Fair 29 September, Salford These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies

June 2016 l questonline.co.uk

a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. They are open only to serving and ex-military personnel who have pre-registered to attend through the CTP. This is a great networking l

opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! Book your place today. Call the Central Bookings Team on 0203 162 4410 or visit www.ctp.org.uk/events to find out more.

At our training centre in Doncaster

IN SUPPORT OF THE ELC SCHEME

E LC

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC Readers must 518451 consult their Single3069 Service Advisors BEFORE committing to courses Tel: 07939 Email: info@chrysos.org.uk When responding to advertisements please mention Quest PROVIDER NUMBER

PROVIDER NUMBER

3069

www.chrysos.org.uk

The Business School

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Fancy yourself as a Civil Aviation Authority Accredited Commercial Drone Pilot? Join the rapidly growing market at the right time. Use your IRTC and accommodation credits towards a short residential training course that will enable you to earn money using your drone for aerial work. All MOD resettlement forms available on request. Residential Course includes: • • • • • •

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www.dronepilotacademy.co.uk questonline.co.uk l June 2016

««

THE HUB

>> IN BRIEF Wounded, injured or sick? CTP Assist is here to help Leaving the Armed Forces can be a challenging prospect, but when the decision has been forced on you due to serious illness or injury, it can present a far greater challenge. That’s where the Career Transition Partnership’s Assist team comes in. Its aim is to help wounded, injured and sick Service personnel who have the greatest need to find a new, fulfilling career that meets their individual needs, and to assist them in moving on with their lives. The support given will help to pinpoint a rewarding and realistic change of career. For many, this support plays a fundamental part in their future planning. In every case, CTP Assist wants to empower, motivate and inspire those it works with to find the future outcome that works for them – whatever their injury or illness. Service leavers who are likely to be medically discharged and are ready to engage in resettlement will be referred to the programme by their Chain of Command – to find out more about how CTP Assist can support you, visit https://ctpassist.ctp.org.uk

Ubi-Tech: reflecting the demands of today and the expectations of tomorrow

New cyber security standards A new set of National Occupational Standards for Information Security have been published by the Tech Partnership, defining in detail the capabilities required for trainees and professionals to work in the field. The standards also provide the building blocks for qualifications and training in information security roles, helping to shape and benchmark relevant courses. The information security skills shortage is among the most serious facing the tech sector and the standards will be used by the Tech Partnership in the development of programmes by and for employers. See www.thetechpartnership.com for more and, for the full lowdown on working in IT (including cyber security), turn to our feature on page 26.

We at Ubi-Tech are subject to the ups and downs of the telecommunications market and feel it at the coalface. When we have a new generation of mobile telecommunications about to be thrust upon us, we see a remarkable upsurge in the recruitment pattern – and with the coinciding expansion of 4G and the imminent arrival of 5G, 2016 is no exception. Recruitment and training go hand in hand, as we at Ubi-Tech’s new training centre know well. (Yes, we have moved to larger and better-equipped premises to accommodate the demand for resettlement training and newly won industrial training.) Companies such as Arqiva are now placing their training needs with us and we have responded with vigour to meet their demanding programme. A spokesman for Ericsson, with whom we meet regularly, outlined the need for high-level training coupled with a recognised qualification – in his words, quals = £s. Some of the larger organisations with which we work outline the needs for a more rounded engineer rather than the pigeonholed engineers of the past. We listen to the industry and respond. Retrained and upskilled ex-Forces engineers are there to meet that demand.

At Ubi-Tech we are developing a new suite of courses to expand our well-known and respected courses; these will be announced very soon and, needless to say, will reflect the demands of today and the expectations of tomorrow. By the time you read this we will have had our annual industry day, with representations from O2 Telefonica, Ericsson BT/EE, and many more, along with the University of Wolverhampton (our partners). In addition, 28 of our last intake of students will be recognised by the university in the form of a presentation from the Head of Lifelong Learning and will receive their Post Graduate Certificates in Wireless Engineering. Well done our alumni! They have completed their first step towards securing a rewarding second career within our energetic and exciting industry – not to mention a great step up in terms of salaries and future career potential. Get in touch mike@ubi-tech.co.uk www.ubi-tech.co.uk See the advertisement on page 35

Secure your ISO 28007 LOOKINGaward FORwith A Ambrey CAREER Risk

IN MARITIME SECURITY?

National award for former soldier

A former soldier who overcame a life-changing brain injury, and now helps other ex-Service personnel with serious injuries, has been recognised at a national awards ceremony in London. Rob CromeyHawke, from Cowling in North Yorkshire, was recently named winner of the ‘Working Together (Individual)’ category in the prestigious 2016 Soldiering On Awards. Rob was injured in 2012 during a second tour of Afghanistan after the vehicle he was travelling in drove over an IED. He sustained serious brain and spinal injuries that left him with memory and concentration difficulties, and chronic pain. Despite his injuries, Rob has overcome the challenges he has faced to excel in sport, competing in the 2015 Warrior Games. He has also helped establish the Headway Forces Support Group, the first group of its kind to offer dedicated support to Service personnel and Our deployed teams veterans with a brain injury. You can visit the main Headway website at www.headway.org.uk of H M Forces

Ambrey Risk is the leading international private maritime security company, providing a range of security services and training to international private security, and the oil and gas sector. Our growth has been rapid and we currently have an ever expanding number of head office employees based in Herefordshire, as well as hundreds of ex-military contractors. In addition to our HQ in Herefordshire, we have further offices in Dubai, India, Germany, Korea, Singapore and Hong Kong. Ambrey’s core team is drawn from all sectors of HM Forces, and we work tirelessly to attract and retain the best people to deliver our services. We provide continual professional development for our contractors, with opportunities for promotion, flexible work patterns and international travel. Ambrey is one of a handful of companies that have been awarded ISO 28007, a quality management system that delivers guidelines for private maritime security companies providing armed security personnel on board ships. The certificate is increasingly becoming a compulsory requirement for private maritime security companies. Ambrey Risk runs all courses required to work for us, such as level 3 City & Guilds 8269 Maritime Security Operatives Course, level 2 BTEC First Person on Scene Intermediate, Maritime Coastguard Agency Approved STCW95 – all four modules. We also run additional courses, such as level 3 City & Guilds Education and Training and Port and Terminal Security Risk Management. These two courses are highly recommended to our sun contractors who are looking to progress on the promotions board. Ambrey Risk has an immediate requirement for Maritime Security Operatives. If you would like to register your interest, please contact us.

Ambrey Risk is the leading international Private Maritime Security Company, providing a range of security services to commercial shipping and the oil and gas sector throughout the world. Why should you choose Ambrey Risk?

are drawn from all sectors • providers delivering the essential City Choose tech for higher-than-average earnings • ELCAS & Guilds Level 3 MSO, Highfield First Aid at The Tech Partnership’s latest analysis of the tech industry workforce paints a picture Work incorporating FPOSi, City & Guilds Level of a southern-based, highly educated 3 Education & Training and Highfield Port & workforce earning significantly more Terminal Security Risk Management. Other than the national average. Of the tech industry workforce, 62% have an HEqualifications include FPOSi and the Maritime level qualification and average gross Coastguard agency STCW95 (All four Modules) weekly earnings for full-time staff are 37% higher than the all-industry High percentage of candidates who pass our average, at £830 a week. Get in touch MSO course are immediately put0340 forward for 0203 503 Take a closer look at tech and training@ambreyrisk.com deployment opportunities telecoms career options in our features or recruitment@ambreyrisk.com on pages 26 and 32.

• •

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Offering Continued Professional Development See the advertisement on page 23 with opportunities for promotion

Flexible work patterns June 2016 l questonline.co.uk

ELC

PROVIDER NUMBER

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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Courses 4 Forces Spring final 2016_C4F 29/03/2016 15:55 Page 37

Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study www.courses4forces.co.uk

COURSES4FORCES / Spring 2016

questonline.co.uk l June 2016

COURSESTORY COVER CHOICES

When ex-Royal Marines Tommy Kelly (left) and Steve Howarth (right) announced the launch of their British outdoor clothing brand, Jöttnar – an idea conceived in the Arctic Circle during a Norwegian winter deployment – it was perhaps the most significant stage yet on their audacious journey from Forces leavers to entrepreneurs. Now several years into their journey, their story is at the same time down to earth and inspirational – and will, we hope, enthuse and encourage you on you own ‘leap into the unknown’ …

Tommy takes up the story … Standing atop a steep, dank cliff and

presided over by multi-million-dollar brand names that were also household names,

with no sight of the bottom, we put our

however, featured nowhere on our CVs,

concerns to one side and stepped off. I

although as climbers and skiers too we

remember looking back up and seeing

both knew what it was those brands were

the comfort of the mossy ledge give way

missing. Everything that lay beyond that

to the pull of acceleration as we bounced

mossy ledge was uncharted, even if it

off walls and plummeted vertically

didn’t take much imagination to guess the

downwards.

penalty of failure. Even so, the allure of

Whether audacity or just recklessness,

the unknown and a desire to do something

that’s the way Jöttnar began. Steve and

that felt meaningful was enough to

I are both former Royal Marines, and

encourage us to take that committing

therefore quite happy in cold, unfriendly

step. And so we fell …

places. Starting a business in a landscape

June 2016 l questonline.co.uk

* ‘You jump off a cliff and you assemble the plane on the way down’ – Reid Hoffman, founder of LinkedIn, and one of the world’s most prolific and successful angel investors.

Building the plane on the way down*

Starting out We registered the business in October 2011 and initially

The first iterations arrived, all of them basic at first, but

operating from a kitchen table, the company soon acquired

it was nonetheless gratifying to see physical product taking

licences and built partnerships with some of the industry’s

shape. Having partnered with a small team of professional

major fabric and technology suppliers. We hired a small array

mountain guides, all of whom shared our consuming obsession

of part-time staff with expertise across a range of functions,

with detail, each prototype iteration was then despatched into

and began constructing what would become a global logistics

the field, where it was probed for weakness. With each turn

infrastructure. Sketches hand drawn by us were improved and

of the handle, the garments improved and slowly became the

modified by our designers, and the technical patterns were

exquisite tools we had visualised.

despatched to our factories to begin prototyping.

STARTING A BUSINESS IN A LANDSCAPE PRESIDED OVER BY MULTI-MILLION-DOLLAR BRAND NAMES FEATURED NOWHERE ON OUR CVS

Jöttnar To find out more visit www.jottnar.com

questonline.co.uk l June 2016

COVER STORY

While Steve steered the business from Cardiff, I spent much of the winter season living in my van, which became both mobile office and field-test base. Amid a Scottish winter that may well enter folklore for its length and quality, it was on a Glencoe icefall that I remember looking down and seeing our logo on a prototype of the winter salopettes I was wearing and being seized by a tangible sense of progress. The gear was now beginning to resemble the images in our heads and the business was becoming a real entity.

But, without money, a business dies, and it was this that focused our minds. Grants were generously awarded by national public bodies, which allowed small and discrete activities to continue. However,

Securing funding

securing the substantial investment required to move beyond prototyping and testing, enabled by our own personal reserves, and decisively move forward into bulk production and launch, was a protracted process. With 14 days remaining until our company hit the ground (where the implications were all too clear), we completed with an investor after several months of negotiations, and the corporate wings levelled.

Launch With money in the bank, we gave the green light to our factories, and bulk production commenced. After two years of design, development and prototyping, we launched commercially in October 2013, selling online through our website with a small range of items – any meaningful amount of supporting publicity or marketing. It was just us, telling our story wherever we could, travelling up and down the country, selling gear from the back of the van, and sponsoring a small handful of interesting expeditions where we could afford to do so.

six items all told, and with virtually zero budget for

Our first season got us off to a good start. Within six weeks we’d sold out of a number of lines and had taken on three independent specialist retailers. And, within the first month or two, we’d secured some particularly glowing reviews from some of the most credible sources. The very early signs of acceptance within a busy and competitive market were starting to show themselves. The sales made in our first year allowed us to reinvest in production for our second

year, although it was clear that an additional injection of cash would be required to scale up production in order to meet demand. We brought another investor on board, which allowed us to increase volume and expand the range, as well as invest more heavily in the seeds of the company’s expansion beyond the UK.

June 2016 l questonline.co.uk

R&D and marketing. It also allowed us to begin sowing

The present We’ve been trading now for 30 months and our sales have expanded by triple digits each year. We’ve built a distribution network with this country’s best-respected specialist retailers and have supplied many of the UK’s mountain rescue teams, numerous corporate and professional bodies – including the military – and continue to see exponential growth selling direct to private individuals via our website. We’re now in the process of building out our European, US and south-east Asian retail network for winter 2017/18, which will be a major period of growth for the company.

Looking to the future To date, in order to reduce costs wherever possible, we’ve chosen to fill skill or capability gaps with freelance or part-time staff, meaning that Steve and I have been the company’s only full-time employees. We’ve now reached the point where continued growth can no longer come from the pair of us just working a bit harder or longer, so we’ll be enlarging to between 15 and 20 full-time staff over the coming five years. It’s an exciting point to be at and I’m especially looking forward to building an organisational culture and instilling a high-performance ethos within the expanded team. This was something that we both particularly valued about the Royal Marines and so to have the opportunity to create a similar esprit de corps within our own company will be a real privilege.

The Forces factor There have been some accomplishments so far, definitely, but an early-stage business is a fragile and delicate thing, and it would be premature to claim any kind of success. No business is ever in level flight and an unwanted landing shadows every move. To become complacent about that invites certain failure. But our former skill set from our time in the military – planning and operational delivery, determination in execution – seems to have been a reliable battle-winner, and the achievements of the past few years, against some hostile odds, have been testament to that. With a strong and trusted team, a fair wind and a bit of graft and deviousness, there’s normally always a way through – and with each passing day in flight the uncharted territory beyond the familiar mossy ledge begins to reveal itself … Q

OUR SKILL SET FROM OUR TIME IN THE MILITARY – PLANNING AND OPERATIONAL DELIVERY, DETERMINATION IN EXECUTION – © Jöttnar

SEEMS TO HAVE BEEN A RELIABLE

BATTLE-WINNER

questonline.co.uk l June 2016

READERS’ LIVES

Key skills

ife in business is full of highs and

lows, as Steve Bulleyment knows only too well. His RAF training may

have taught him to be part of a Nimrod crew, but it didn’t fully prepare him for the years that followed his exit from the

Steve Bulleyment, ex-RAF now Lincoln’s go-to auto locksmith, tells QUEST how he learned the hard way about the simple steps you too can take to ease your resettlement journey

service. Now, though – 12 years later and with a thriving business – he is keen to share some advice with QUEST readers

but after a move to Waddington in 2001

the truth about setting up in business from

on what to expect and how to handle

it became clear to Steve that RAF life no

someone with experience of doing just that

resettlement.

longer suited his family situation: ‘I loved

themselves.

These days trading as an auto locksmith, Steve’s former life as an air electronics operator seems a world away. Following a chance air experience flight with the Air Cadets, he had always wanted to fly on Nimrods

my job and my family,’ he says, ‘It was

UNLOCKED POTENTIAL Steve’s business, the Car Key Man, is a specialist auto locksmith company covering Lincolnshire. Launching in 2004, Steve spotted an opportunity to solve the problem of replacing lost and stolen car keys. The company now offers workshop facilities as well as a mobile service. Recognising the needs of concerned vehicle owners, it offers free consultations to find an affordable solution to the growing number of car key problems.

and, in 1996,

He also wishes he’d known what it

tough, but I chose

would be like to work as a sole trader. ‘I

to retrain and set

set up as an auto locksmith, knowing very

up in business.’

little about cars, locks, business or keys

When he left

– it was a bit crazy looking back!’ With a

the RAF in 2004,

hefty mortgage, two small children and no

Steve was full of

customers, he did the only thing he could:

confidence for

’I worked all the time to get work in, and

the future: ‘With

ironically was seeing even less of my family

all the training

than before.’ Steve was so unhappy that,

I had and the

after 12 months, he re-applied to the RAF.

preparation during

‘We’d had to downsize to make ends meet,

resettlement, I

we had little money and it was a pretty

he joined 201 Sqn based at RAF Kinloss.

believed it would be a walk in the park.’

While travelling the world, life was great,

But, looking back, he wishes he’d known

lonely life after losing contact with my RAF

Car Key Man employee, Simon, hard at work

June 2016 l questonline.co.uk

colleagues. On top of that, I worked alone,

The main message he wants to get

3. Find a mentor, or someone who has

under pressure and I honestly believed I’d

across to QUEST readers is that there

been in business and can guide you.

made a terrible mistake.’ However, a family

are some simple steps that can be taken

‘After getting ill with worry, I found a

bereavement meant that joining back up

to make your transition easier. ‘I love my

coach and it changed my whole life,’

had to be put on hold and the opportunity

life now,’ he says, ‘but I wish someone had

says Steve. ‘It was a bit like seeing a

was lost.

shared these things with me early on.’

shrink, but it also gave me some great

A pretty desperate story … however,

job and feels part of the local community.

STEVE’S STEPS TO A SUCCESSFUL TRANSITION

‘I can look back and see the dark days, the

1. Stop spending money. Better still,

now Steve couldn’t be happier. He has a growing business, employs staff, loves his

ideas on how to take the business forward.’ 4. Be brave. If you love what you do, tell your customers. People love a story and will buy into it if you are honest and fair

recession and all that came with it. Being in

once you decide you want to leave,

business can be really tough and it can feel

research how much you think you will

like there’s no help available.’ So how did

earn and then try to live on it. You may

you say you are going to do. ‘All my

he turn things around?

have to give up all the good stuff, for

troubles early on were caused by me

a long time. It’s no good saying that

not turning up when I said I would due

you’ll do it once you leave, do it during

to me being unrealistic about how much

resettlement and get some money in

time things took. If you are new in the

the bank.

job allow lots of time and don’t put

2. Join a networking group. Find people

with them. 5. Lastly and most importantly, do what

yourself under pressure.’ Q

who are in business and get into the Quest March 2016 Final_2016 07/03/2016 09:28 Page 25

The business recently benefited from renewal of the lease on its unique workshop-based service

habit of meeting with them on a regular

Get in touch

basis. It may lead to work but, more

01522 514141

importantly, it will be support for you

Lincolncarkeyman@gmail.com

when you need to talk to other business

thecarkeyman.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses people. When responding to advertisements please mention Quest

questonline.co.uk l June 2016

All at MARITIME/MARINE CAREERS

sea Find your own safe haven in the Merchant Navy, Maritime and Coastguard Agency or HM Coastguard, in maritime security or as a volunteer with the RNLI

career at sea offers a unique way of

merchant fleet are: officers (navigation (or

life, and a challenging and rewarding

deck), engineering and electro-technical);

career – it’s a far from average

ratings (these are support staff who assist

job. The UK’s geographical position makes

officers); and hotel and catering, hospitality

its waters some of the world’s busiest for

and support services (e.g. on passenger

shipping and the maritime sector is a key

ferries and cruise liners). There is also a host

contributor to the UK economy. The City

of jobs ashore for which seafaring experience

of London is the world’s leading maritime

is required: shore-based ship management,

centre as well as being home to the United

shipbroking and finance, marine insurance,

Nations International Maritime Organization

port and harbour management, ship repair

(IMO).

and maritime law, to name but a few.

The Merchant Navy

Who’s on board?

The Merchant Navy is the name given to

The master or captain is in charge of a ship

the UK’s commercial shipping industry.

and is fully responsible for the ship, the crew,

The merchant fleet operates worldwide

the cargo, passengers, the safety of the ship

and includes: cruise companies; high-

and everyone on board, and for navigation.

quality oil, gas and chemical tankers of all

The chief engineer runs the engineering and

sizes; container ships, carrying a variety of

technical systems, while other ship’s officers

cargo; high-tech ferries carrying millions of

have responsibility for tasks on deck or in the

passengers every year; modern bulk carriers

engine department. Some dual roles cover

(e.g. carrying ores, grain and coal); and

both departments. Officers may control the

specialised vessels, including those providing

work of ratings, who perform a wide range of

support for the offshore oil and gas industry.

technical and non-technical jobs but have a

The main roles available at sea with the

June 2016 l questonline.co.uk

lower level of responsibility.

WILL I BE ACCEPTED TO THE MERCHANT NAVY IF I AM IN THE ROYAL NAVY, A MECHANICAL ENGINEER OR HAVE OTHER SIMILAR EXPERTISE? Possibly, although you will need to gain sponsorship from a shipping company. However, you first need to contact the Maritime and Coastguard Agency (MCA), with details (and copies) of the qualifications you have already gained, your areas of expertise, and whether you wish to apply for the deck or engineering department. The MCA will let you know whether your expertise or any of your qualifications are transferable, as well as the additional qualifications and sea time you might need to acquire. You will need to ask the MCA for a Letter of Initial Assessment. Call the MCA on 02380 329231 and ask for the seafarer standards and certification branch . Source: www.careersatsea.org/faqs

MAKE YOUR MARK IN MARITIME SECURITY The threat to global shipping and offshore projects from armed robbery, pirate and militant attacks leading to hijack remains a serious problem. With new specialist training courses on the market, you can equip yourself with the knowledge and skills needed. It is important that you know and understand the inherent risks involved in operating as a civilian with the power to apply lethal force. A law-enforcement approach is needed, but there is, clearly, a training gap between the role of Armed Forces personnel and the job that they will go on to undertake on leaving the Services without the protection of operating as a member of the military. Onshore options It is not just protection against piracy at sea that calls for security expertise; also vitally important is the security of UK ports, shipping and cargo. Indeed, the aim of maritime security as a whole is ‘to detect and deter security threats, and take preventative measures against security incidents affecting ships or port facilities, and to protect from harm passengers, crews, ships and their cargoes, port facilities, and the people who work and live in port areas’.

A CAREER AT SEA IS A FAR FROM AVERAGE JOB Deck officers control navigation, communications, cargo handling and stability, while deck ratings assist in navigation, operate deck machinery such as winches and cranes, and carry out maintenance tasks. Engineer officers manage the provision and maintenance of all technical services, including propulsion and auxiliary machinery. Engineer ratings are involved in routine maintenance, engine operation and machinery repair.

Work/life balance Life on board a ship is a 24/7 operation. The work is divided into watches, which are typically four hours on watch followed by eight hours off. At busy times this may increase to six on/six off. Leave time is generous – for example, two months at home after a voyage of around four months.

The Armed Forces and the Merchant Navy If you are a Royal Navy (RN) leaver who wants to continue at sea, there are obvious opportunities

Get qualified! Training and certification to the City & Guilds MSO 8269-03 standard aim to provide a minimum benchmark to ensure that privately contracted armed security personnel (PCASPs) have the necessary knowledge and skills to provide good standards of service, and that mariners are better prepared for transit through high-risk waters. Courses are available from a wide range of providers, and aim to equip security professionals with the knowledge and skills required to provide the maritime security services required by the commercial and private maritime shipping and offshore industries. As the maritime security industry shifts to onshore and offshore extractive industry projects, there is likely to be a requirement to ensure that training prepares an individual for these operations. You will need to think carefully before taking the plunge – your investment in a credible training portfolio may well run to in excess of £2,000. Do not fall in to the trap of believing that you can undertake the cheapest course on the market and train on the job. Choose a course that provides a wider understanding of the maritime security industry, rather than being limited to ‘antipiracy’, as many areas of operation also include terrorist and/or activist threats. It is well worth seeking independent advice from professionals active within the industry and the private maritime security companies before you select an accredited training provider If you are serious about breaking in to this industry, you will need to exhibit a recognised level of competence in order to be selected ahead of other candidates. This means your first priority should be to undertake a course of training specific to the role that you will undertake on a maritime security task, such as the City & Guilds MSO course (no. 8269-03) for specialist maritime security training. This qualification is designed for those individuals wishing to operate or currently operating as PCASP and is the only Ofqual-accredited qualification based directly on the new international standard for private maritime security companies. It is also suitable for those wishing to operate as unarmed maritime security operatives on board ships. As an accredited and nationally recognised level 3 qualification, it also allows you to use your ELCAS funding. You can maximise this by seeking out companies that, in addition to the level 3 MSO course, offer a higher level of education, which will enable your CV to stand out from others in what is a very competitive industry. Additionally, if you wish to undertake armed security tasks, you need to be able to demonstrate current competency in the weapons system that will be used in the maritime security task. So, to sum up, if you need to do a course, choose one that closely meets your operational requirement and that is accepted by your potential employer. For more information, refer to … ISO 28007-1:2015 Guidelines for Private Maritime Security Companies (PMSC) providing privately contracted armed security personnel (PCASP) on board ships, see: www.iso.org/iso/home/store/catalogue_ics/catalogue_detail_ics. htm?csnumber=63166

in the Merchant Navy (MN). An MN career also provides a natural progression into employment

questonline.co.uk l June 2016

MARITIME/MARINE CAREERS

I DID IT! Name: Kevin Fay Job: Team leader, Securewest International

‘Having served for seven years in 29 Commando Regiment RA, I decided to pursue a career in civvy street. After a few low-level security and driving jobs, I thought I needed to do something more lucrative – and something that better uses my particular skill set. After a lot of research, I opted for a career in maritime security, in particular in an anti-piracy role. ‘After more research I decided to attend the Maritime Security Officers (MSO) course run by Securewest International in Plymouth. Established in 1987, with more than 26 years’ experience, Securewest is a leading employer within the industry. It offers a comprehensive course, approved by the UK Maritime and Coastguard Agency and City & Guilds, which is run by experienced former team leaders who are well respected within the industry. Vitally, it offered the opportunity to gain employment with the company on successful completion of the course. ‘The course instructor was Paul Symons, also a former member of 29 Commando Regiment. Paul is Securewest International’s training and compliance manager, and also a former close protection officer and maritime security team leader. Paul’s experience was evident from the start. His knowledge of the industry was passed on to the students with enthusiasm and his ground truth knowledge was exceptional; he always found time to talk to the students to share his experiences. I left the course not only suitably qualified but with the confidence to carry out the role of a maritime security officer with all the relevant tools and knowledge to do the job well and to the best of my ability. ‘On completion of the MSO course, and after a successful interview with the company, I was offered a position as an MSO with an immediate start, although there was a considerable amount of paperwork to complete first. ‘One year and six months later, and after a vast amount of experience accumulated from working with outstanding individuals and the confidence that only comes from numerous successful transits in an anti-piracy role, I have been offered the role of a team leader. ‘Thanks to Securewest International and working within the frameworks of a highly professional and respected company and its exceptional personnel, I have been able to enjoy a job where I get to travel to locations such as Dubai, Egypt and Sri Lanka, meet and work alongside varied and interesting characters, carried out tasks that interest and challenge me, and kept not only the long-haired general at home happy, but also the bank manager! I am also home frequently enough that I never miss out on the little things in life that a serving member of the Armed Forces knows only too well.’

control vessels are just a few of the smaller

mentioned above. Any sea time you’ve

craft. Only large passenger vessels with

amassed in the RN will need to be assessed

a high volume of radio traffic still carry

by the Maritime and Coastguard Agency

specialist radio officers.

(MCA), which will then decide if this can affect your application (see

Get qualified!

the accompanying box for an

Training is overseen by the Merchant Navy

example).

Training Board (MNTB), with representation

RN watchkeeping skills are recognised by the MN, and the RN has audited its internal training, which has been accepted

from the Maritime and Coastguard Agency (MCA), Chamber of Shipping, the seafaring unions and the nautical colleges. The latter then deliver approved courses. Government

by MN representatives as meeting its

funding is available to companies to train

requirements. Subjects specific to the MN,

seafarers. Courses and qualifications may

like cargo and commercial aspects, will need

be academic or vocational, or – more usually

to be covered by RN officers in their own

– a mixture of both. Training is usually

time or as a resettlement activity, but this

carried out at one of the nautical colleges

is likely to take only a few months’ distance

or at university, with practical experience

learning.

at sea. Students are sponsored throughout their training for work in deck, engineering

Finding employment

or dual roles as an officer or rating (details

There is no central controlling body for

of the types of sponsorship available can be

the MN since each company runs its own

found on the MNTB ‘Careers at Sea’ website

ships and employs its own crews. There are

– see ‘Key contacts’).

numerous trades, but time away from home

The MNTB highlights three main

tends to increase the further from shore

qualifications routes (full details of which

you are serving – ranging from about six

are again available on its ‘Careers at Sea’

months at a time for a deep-sea sailor to

website): officer trainee degree routes;

around five weeks for a coastal one.

officer trainee HNC/HND routes; ratings

As noted above, the merchant fleet

qualifications. The education and training

encompasses a wide range of vessel types,

programmes for navigation (deck), engineer

including large tankers carrying oil, gas

and electro-technical officers follow a

or chemicals plying between production

pattern of college/university-based study

centres and distribution hubs, cruise ships

and shipboard training. Completion of

going wherever tourists wish to travel,

further study and practical seagoing

cable layers, research and survey vessels,

experience will enable junior officers to

refrigerated ships, salvage specialists and bulk carriers. The new container ships are some of the most modern vessels afloat. Other vessel types include ro-ro ferries, Naval support ships (the Royal Fleet Auxiliary), marine mining vessels

progress to higher professional qualifications, ultimately

enabling them to reach the MARINE highest status on board SURVEYORS of master (captain) or … could be: chief engineer. • Naval architects/ Those with existing ships surveyors degrees or relevant • engineers experience, such as RN • nautical specialists personnel, will enter the

(dredgers), heavy lift ships and deep-sea tugs. Closer to home, high-speed catamarans and conventional ferries

appropriate MN training programme, where prior skills and qualifications can be taken into account. Officers and

make dozens of daily sailings across the

ratings will have their sea time counted in

Irish Sea and the English Channel. The oil

full, but will need a period of familiarisation

industry has a host of specialised ships,

in a merchant ship. Officers with bridge

01548 856 001

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supply vessels and standby ships, anchor

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handlers and dive support vessels. Pilot

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ashore in related occupations, such as those

June 2016 l questonline.co.uk

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MARITIME/MARINE CAREERS

Merchant Navy engineer officer, you may

service for SAR incidents on more than 1.25

lifeboat station and are prepared to respond

be exempt from certain aspects of the

million square nautical miles of sea and

24/7. They do not need to have maritime

training.

along the 10,500-nautical mile UK coastline,

experience (although it is an advantage)

through its network of Maritime Rescue

because training is provided, but they will

Co-ordination Centres, which operate

have to pass a probationary period (usually

The Maritime and Coastguard Agency (MCA)

around the clock to respond to incidents.

one year). Crew members come from a wide

The MCA is responsible for implementing

HM Coastguard can call on a wide variety

variety of backgrounds, but all will need to

the government’s maritime safety policy;

of resources when coordinating SAR. These

be team players, who enjoy hard physical

this includes coordinating search and

include:

work – the most important qualification is

rescue (SAR) at sea through HM Coastguard

its own Coastguard Rescue Teams,

(see below). It checks that ships meet UK

strategically positioned around the

and international safety rules: its technical

coast

surveying staff undertake regular detailed

SAR helicopters under contract

surveys of UK ships to ensure that safety

to the MCA, and SAR helicopters

standards are maintained, as well as

operated by the Royal Navy and Royal

inspecting foreign-registered ships visiting

Air Force

UK ports. It also operates the UK Shipping

lifeboats operated by the Royal National Lifeboat Institution (RNLI – see below),

The MCA employs people in three main

along with other nominated inshore

categories: ship surveyors, Coastguards and administrators. Its HQ is in Southampton,

rescue services l

but its workforce is spread around the UK.

chemical incident response for vessels at sea

Operational staff can be on call and are

nominated beach lifeguard units

expected to respond to an incident at any

police, fire and ambulance services

time of the day or night, involving search

mountain and cave rescue teams.

and rescue (SAR), or the threat of a vessel

Sector managers manage and train the

polluting, grounding or sinking. The MCA

coastguard service in their sector, and

sends maritime SAR resources to hazardous

carry out some fishing boat inspection.

situations, assisting many thousands of

Watch officers are men and women with

people every year and preventing many

extensive experience of the sea. Although

deaths, as well as coordinating

training is given, relevant experience

and responding to counterpollution operations.

Marine surveyors A key area of the MCA’s work is reviewing, developing and setting standards in ships,

is a necessary preliminary for

RNLI The most important qualification is 100% commitment

equipment and carriage promotes and enforces seafarer

rescue services. Academic qualifications and a medical are required. Coastguard watch assistants do not require any formal qualifications however a medical is also

required. Recruitment is conducted

standards. Marine surveyors also carry

centrally. Details of all vacancies at the

out surveys of UK-registered ships, and

MCA can be found on the gov.uk website at

inspections of foreign and UK ships; their

www.gov.uk/government/organisations/

main responsibility is to inspect ships and

maritime-and-coastguard-agency/about/

crew to ensure they comply with standards.

recruitment

Many surveyors are in a second career, having served in the RN or MN.

Her Majesty’s Coastguard

Royal National Lifeboat Institution (RNLI) The RNLI is the charity that saves lives at

Her Majesty’s Coastguard is the uniformed

sea. RNLI crew members are volunteers,

arm of the MCA responsible for the

at least 17 and no more than 45 years

initiation and coordination of all civilian

old (inshore lifeboat) or 55 (all-weather

maritime SAR within the UK Maritime SAR

lifeboat), and physically fit with excellent

Region. It provides a vital coordination

eyesight. They live and/or work close to a

June 2016 l questonline.co.uk

visit www.rnli.org Q

KEY CONTACTS

Department for Transport 0300 330 3000 www.dft.gov.uk @transportgovuk International Association of Maritime Security Professionals (IAMSP) www.iamsponline.org International Maritime Organization www.imo.org @IMOHQ Maritime and Coastguard Agency 023 8032 9100 infoline@mcga.gov.uk www.mcga.gov.uk @MCA_media

coordination of maritime

or previous experience,

of cargoes. It also develops,

100% commitment. To find out more,

Merchant Navy Career Opportunities enquiry@careersatsea.org www.careersatsea.org @careersatsea Merchant Navy Training Board 020 7417 2800 enquiry@mntb.org.uk www.mntb.org.uk @mntbuk RNLI 0300 300 9990 www.rnli.org @RNLI Royal Yachting Association (RYA) 023 8060 4100 www.rya.org.uk @RYA Security in Complex Environments Group (SCEG) www.sceguk.org.uk

COMPUTING AND IT

IT’s for you! ‘The strong growth of tech employment in the UK sends a clear message to anyone considering career opportunities: there are a multitude of exciting openings for you,’ says a recent report from IT industry networking body the Tech Partnership. Are you ready to unlock them?

that is often used to encompass both the

pretty much all industries these days,

telecoms and computing/IT sectors (to

from marketing, HR and finance to retail,

find out more about the telecoms side of

manufacturing and the public sector.

things, take a look at the feature on page 32, which deals specifically with that area).

Skills shortages

IT is the technology that is driving what

There is currently demand for higher-level

is often referred to as the ‘information

technical skills, in particular to develop

revolution’. It deals with the use of

products and services to meet the needs

computers and computer software to

of the fast-moving nature of the industry.

convert, store, protect, process, transmit

This includes knowledge of the most up-to-

and retrieve information, securely.

date programming languages and systems

At the centre of everyday life and

What’s involved?

with a significant presence in almost all

such as cloud computing (see below to find out more).

industries and businesses, computing and

Cyber security is a growing field

exchange and use information in its various

a look at the accompanying ‘Typical IT jobs’

attacks. There has also been an increase

forms (business data, voice conversations,

box. You could be creating technological

in opportunities for information security

still images, motion pictures, multimedia

applications or systems, solving problems

officers and information risk managers,

presentations … the list is pretty much

using technology or supporting people

who manage threats posed to businesses.

endless). It is a convenient ‘umbrella’ term

who use it. IT is an important part of

Large organisations, the government and

nformation technology (IT) is a

IT together provide employment for an

that merits special attention (see panel).

term that encompasses all forms of

enormous number of people. To get an idea

Currently there are not enough experts

technology used to create, store,

of just some of the jobs in this sector, take

to counteract more advanced cyber

June 2016 l questonline.co.uk

TYPICAL IT JOBS Many jobs in this sector, particularly those that involve working with customers, require good interpersonal skills, as well as team-working and problem-solving abilities. All have technical content, ranging from the in-depth skills of a software developer through to roles that may need much less detailed knowledge. Some typical roles are: l business analyst l helpdesk operator l trainer l software developer l technical author l technician l engineer l computer forensics l content management l cyber security and risk management l data analysis and analytics l games development l geographical information systems (GIS) l hardware engineering l information management l IT consultancy (business and technical) l IT sales l software engineering (designing, building, developing, testing) l systems/network management l technical support l web design.

use specific applications or languages (see below). How much formal training you need will depend on your new career path, as well as your individual experience and social media companies, such as Facebook

electronics as part of their career pattern;

aptitudes. Options available range from

and Twitter, are all keen to employ cyber

they are still likely to have a number of

conversion courses to work placements.

experts.

very transferable and marketable skills,

Some companies recruit only those who

but these may need to be targeted in a

have already been working in the industry,

who can combine technical skills with

Employers are looking for those

particular area, or improved or widened in

but most will take on new entrants. Many

an understanding of broader business

the period before leaving.

will take new recruits with little or no

objectives to be able to solve real business

There is a great deal of computing

technical knowledge and offer training,

issues. There is also a demand for

and IT training available through the

provided they have other valued skills, and

numerate and IT-literate people to work in

resettlement system. Preferred suppliers

show they are enthusiastic and capable

analytics and solve business problems.

and other training providers offer a wide

of learning. To increase your chances

variety of courses in this field.

of getting a good job, you should aim to

Computing and IT skills gained in the Services

Get qualified!

demonstrate these attributes through work experience connected to ICT (information

Each Service has its ‘expert’ IT staff – if

Industry advice is to gain as much

and communication technology), or

that’s you, you are likely to know exactly

academic knowledge as possible while

a course or qualification in an ICT- or

where your particular skill set might lead.

you are still serving, which can then be

business-related subject; and you should

Such experts are generally found in the

enhanced by practical training during

develop – and be able to demonstrate –

specialist communications, administrative

your resettlement period. Knowledge

skills such as communications and problem

and electronics branches, although some

can be developed through self study, and

solving.

serving outside those areas may also

academic qualifications via a college and

have considerable expertise. Others will

an industry placement nearer discharge.

have specialised in computing and/or

Career changers will have to learn to

Computing and IT qualifications Academic qualifications provide a

questonline.co.uk l June 2016

COMPUTING AND IT

thorough grounding in the principles that

of different manufacturers, as it is often

on the Tech Partnership website: www.

will be highly relevant for future training,

important to be able to operate across

thetechpartnership.com/standards-and-

although a lot of the detail will soon be

both boundaries and equipment.

quality/it-user-skills-standards

out of date. There are also both generic

Generic qualifications include

and vendor-specific qualifications. The

academic courses. Degrees (foundation

ITQ: IT User Qualification

generic ones certify achievements in the

or higher), HNDs and HNCs are all highly

The IT User Qualification (ITQ) is a

general field of computing and IT, while

valued, with the theoretical knowledge

nationally recognised qualification for

vendor-specific ones demonstrate a level

involved always being relevant. Degrees

those who need digital skills as users

of expertise in a particular manufacturer’s

tend to be in computer science, with HNDs

of technology. It is designed for people

products. Many people hold both, and even

and HNCs in software engineering. An

including those using technology at work,

a portfolio of qualifications in the products

A-level or GCSE in computer studies might

in education and when looking for work.

be your academic starting point if you are a beginner. NVQs (levels 1 to 5) and apprenticeships

The CompTIA The CompTIA runs a series of

are available, based on sector-approved

certifications, which are credentials

national occupational standards (NOS)

achieved through a testing process to

(see below), but some employers may

validate knowledge within a specific IT

not be very familiar with them, and some

support function. Its exams are developed

other qualifications may be more useful.

by subject matter experts and the

Vocational A-levels may also be taken –

certifications are recognised throughout

usually through colleges – and these can

the industry as foundation-level skill sets.

provide a job-orientated qualification with

Its qualifications are widely recognised and

a strong academic element. The experience

may also form modules in other ICT awards

SKILLS THE KEY TO TACKLING UK CYBER THREAT

gained in acquiring these qualifications will

and programmes.

With cyber crime on the rise, ensuring the UK has the cyber security workforce it needs is now vital to keep both businesses and citizens safe. Computer security must become ‘a basic life skill’ for the UK to address the growing cyber threat, said MP Mike Hancock recently. In a speech made in London last month, the Minister of State for Business and Enterprise compared the need to become cyber aware to ‘learning to drive’, but added that the UK needs to grow an elite talent pool of cyber security specialists alongside this. In 2015, two-thirds of large businesses in the UK experienced a cyber attack and almost a quarter suffered a breach at least once a month. Mr Hancock stressed that the need to develop Britain’s cyber security strategy was a shared responsibility between employers and government. ‘If we commit now, together, the struggle in cyberspace is Britain’s opportunity,’ he said. To find out more about the growing importance of cyber security skills, and how you can get qualified to become part of the solution, visit www.thetechpartnership.com/about/ our-priorities/cyber-security-skills

IT Professional Standards

June 2016 l questonline.co.uk

be valuable in finding employment.

The British Computer Society The British Computer Society (BCS – the

The Tech Partnership’s NOS for IT

Chartered Institute for IT) is a qualifying

professionals are industry standards

body for chartered IT professionals.

for skills, developed in collaboration

It offers a range of qualifications and

with employers, professional bodies and

certifications, such as the European

others. They are continually updated for

Computer Driving Licence (ECDL) (see

all key disciplines of the tech profession,

box) and other user qualifications, as

and provide the building blocks for

well as BCS professional exams, which at

qualifications and training.

their highest level take students to the

The IT Professional Standards are

academic level of an honours degree, and

organised into eight disciplines for the

acknowledge practical experience and

profession. They are split by level, from

academic ability. To see the full range,

new entrants (level 3) to experienced

you’ll need to visit the BCS website (see

technical leads/senior managers (level

‘Key contacts’).

6), with a level 2 foundation level for on the Tech Partnership website: www.

Professional vendor qualifications

thetechpartnership.com/standards-and-

Professional vendor qualifications

quality/it-professional-standards

are training and exams in a specific

some of the standards. Find out more

manufacturer’s products. The

IT User Standards

manufacturer should be a major supplier

IT User Skills Standards (NOS) are

in the industry for its qualifications to

industry standards for skills, developed in

have value, but do bear in mind that a

collaboration with employers, professional

qualification that is very valuable today

bodies and others. These standards detail

may have less value tomorrow if a

the specific areas of competence needed

manufacturer goes out of business or there

by IT users in all industries. They are easy

is a major change in technology.

for employers and training providers

Microsoft qualifications are perhaps

to use, with each area of competence

the best known, with Microsoft Certified

defined at foundation level (0) and at three

Solutions Expert (MCSE) seen as the

levels of progression (1–3). Find out more

globally recognised standard for IT

S in the search box. Contact info@optimumreďŹ&#x201A;ection.com \[ TVYL VU Readers must consult their Single Service Advisors BEFORE to www.optimumreďŹ&#x201A; ection.com SHcommitting ^'JPSL_SH^ZJOV VS courses HJ \R When responding to advertisements please mention Quest

Quest March 2016 Final_2016 07/03/2016 09:26 Page 11

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

November 2015 / www.questonline.co.uk

questonline.co.uk l June 2016

COMPUTING AND IT THE TECH PARTNERSHIP The Tech Partnership is a growing network of employers collaborating to create the skills needed to accelerate the growth of the UK’s digital economy. Its strategy is to: l inspire new talent l create new jobs, accelerating the flow of talented people from all backgrounds into technology careers l develop new skills, making it easier for employers to develop strategic digital skills – for example, cybersecurity, Big Data, mobile and e-commerce l raise standards by setting industry standards, and accrediting and promoting education and training that meets them. To find out more, visit www.thetechpartnership.com

THE ECDL The European Computer Driving Licence (ECDL) is the world’s number one IT user qualification. Seen around the world as the benchmark for digital literacy, the ECDL equips learners with the skills to use a computer confidently and effectively, building on existing knowledge and motivating further learning. No prior computing skills or knowledge of IT are required to study for the ECDL – it is designed for those who wish to gain a benchmark qualification in computing to enhance their career prospects or for personal development. The ECDL is composed of a range of modules – each provides a practical programme of up-to-date skills and knowledge areas, which are validated by a test. This enables you to develop and certify your computer skills in the subject areas of your choice and to the level you need. Through the combination of modules you choose, you can create your own individual ECDL Profile. Choosing the combination that is right for you will depend on your current skills and experience, as well as on what you want from your qualification. To find out more, visit the BCS website: www.bcs.org The ECDL Foundation website is at www.ecdl.org

June 2016 l questonline.co.uk

professionals. This focuses on the ability

Those entering similar employment to

to design and build technology solutions,

that they had in the Forces may well start

which may include integrating multiple

at the same level; those going into an

technology products and span multiple

unrelated field will probably start further

versions of a single technology, whether

down the ladder. Once into a company the

on-premises or in the cloud. The Microsoft

employment possibilities are enormous

Certified Solutions Associate (MCSA)

in this expanding and changing industry.

certification is also available and is a

‘Permanent’ employment is often regarded

prerequisite to Microsoft’s MCSE expert-

as lasting three to five years, and people

level certifications for experienced IT

commonly change employer every two

professionals. It focuses on the ability to

years or so. In-house training is often

design and build technology solutions. Microsoft, of course, offers a host of differently targeted certifications and exams – for full details, check out the ‘Learning’ area of its website: www.microsoft.com/en-us/learning/ default.aspx Microsoft is not, of course, the

provided, and good people can achieve rapid promotion. Q

KEY CONTACTS

British Computer Society 01793 417424 or 0845 300 4417

only manufacturer on the market, and

(lo-call rate)

other big players, like Novell (Certified

www.bcs.org

Novell Engineer and Certified Novell

@bcs

Administrator) and Cisco Systems, also have their own qualifications.

CompTIA UK 020 7330 6060

Finding employment

info_uk@comptia.org

Securing employment is inevitably a

www.comptia.org

combination of:

@CompTIA

qualifications

experience

networking

020 7963 8920

work placements

info@thetechpartnership.com

the right CV

www.thetechpartnership.com

going for the right job.

@TechPartnership

Tech Partnership

public if you have never done this be given sound advice from professionals very noticeable.’ before. Please note that we can arrange with regard to the financial side of your Alex adds, ‘It was challenging to find a balance between for you to complete this week business. You will be given guidance on Readers must consult their Single Service Advisors BEFORE committing toseparately courses Readers must consult their Single Service Advisors BEFORE committing to courses carrying out my day job, going to lectures, studying at the at a later date if this is more suitable. what stock to put in your vehicle, how When responding to advertisements please mention When responding to advertisements please mention Quest Quest weekends and my family. However, Aston was great, and Class hours are 9 am–4 pm. your vehicle should be laid out and very flexible. When, towards the end of my second year, my equipped, and even what type of vehicle daughter was born I was able to rearrange my exams. This is without doubt the best locksmith to use. We will also help you to acquire Likewise, for my MBA dissertation, Aston was just as training course available anywhere in the accounts at the major locksmith supply flexible. and, on successful completion, companies in the country. These Train n o wnow intoday ain ndan AUT OM OMAT IC lorry anand d TrainUK AUTOMATIC lorry ‘One of the most valuable things I learned was how to you will be awarded your level 3 NCFE accounts will allow you to purchase, at ge t a Ma n u al Lice n ce get a Manual Licence analyse and understand a wide range of complex and often National Accredited Certificate in trade price, stock for your van, tools and Courses Forklift Training (ITSSAR) List of information,Management incompleteCourse sources and then synthesise Locksmithing. any specialist requirements that you may ADR (Dangerous Goods) Counterbalance – B1 B+E - Car and Trailer them into a coherent and compelling argument and short If you have any questions or would have. You National and International CPC Reach Truck –D1will also receive a full set of C1 – 7.5 Tonne presentation thatLGV gets straight to Forklift the point. like to book a course, please call 01432 course- Tnotes. All of this is backed‐up by Instructors Course Moffett C – Rigid ‘The MBA gave me the knowledge 341257. Periodic CPC and skills toRough a Terrain Group) helpline should you have free (J24‐hour C+E –definitely Artic progress my beJAUPT, promoted to general Lorry Mounted SQA, OCR approved Crane (HIAB) D1 –career, Minibus helping me to problems while trading. INC. 16 other machine types centre manager.’ D – Coach

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23 March 2016 / www.questonline.co.uk questonline.co.uk l June 2016

TELECOMS

The call of connectivity If you enjoy constant change and want to get involved with technology at the cutting edge, a career in the telecoms industry could be your calling

June 2016 l questonline.co.uk

What’s involved?

is less about voice and more about text

advances in communications technology,

as broadband information services and

notably mobile phones, the internet and

interactive entertainment, is pervasive.

broadband (including ultrafast broadband,

Digital subscriber line (DSL) is the main

which is now being rolled out), telecoms

broadband telecoms technology and the

is fast becoming indistinguishable from

fastest growth comes from (value-added)

IT. Many of the new technologies use

services delivered over mobile networks

t is a wide-ranging, competitive and

(messaging, email) and images (e.g. video

fast-changing industry, offering an

streaming). High-speed internet access for

array of career options. Driven by

computer-based data applications, such

broadband data networks carrying high

If you’re thinking of a career in

volumes of multimedia traffic, which is

telecoms you need to be familiar with the

reflected in the skills required and the job

term ‘information and communication

roles available. Traditional phone calls

technology (ICT)’. Indeed, the convergence

continue to be the industry’s biggest

between the IT and telecoms industries

revenue generator, but thanks to advances

mentioned above is demanding upskilling

in network technology, telecoms today

in telecoms to a profile more similar to that

used to be two separate areas, are now

Networks

coming together and using the same

Typically, a number of different

communications channels. The key to

commercial organisations will both provide

telecoms is ‘bandwidth’ – the amount

and share telecoms network facilities.

of information that can be carried by

Signals pass through switches and links

a particular method of transmission

owned by many companies and rented by

like a cable or a radio wave. Modern

the service provider. The routing is up to

developments involve enlarging the

the owner of the links, and a mobile phone

capacity of the links, increasing global

call will be just one message among those

coverage, joining end-users together, and

of many other phone users. However, over

providing more facilities over a greater

the next few years, there will be a move

number of networks.

away from circuit-switched voice networks to a system that works completely through

The telecom sector continues to be at the epicenter for growth, innovation, and disruption for virtually any industry. Mobile devices and related broadband connectivity continue to be more and more embedded in the fabric of society today and they are key in driving the momentum around some key trends such as video streaming, Internet of Things (IoT), and mobile payments.

the internet.

Deloitte

may be other people serving who have

Messages need protocols to ensure they get to the right place. They may need to be compressed and then decompressed, and they may be split into tiny fragments, with each one being sent separately and the whole being reconstituted.

Telecoms skills gained in the Services Each Service has its ‘expert’ telecoms staff in the specialist communications and electronics branches, although there considerable expertise. Some will have appropriate degrees and some other relevant qualifications.

Mobile telecoms

and/or electronics as part of your

telecoms means mobile or smart phones,

career pattern. If so, you are likely to

linked using radio and microwaves, and

have a number of very transferable and

masts and dishes seen all around. Satellites

marketable skills, although these may need

may also be used in both mobile and static

to be targeted in a particular area.

telecoms networks. Digital TV uses both

background, you can still enter the

4G technology, smart phones, tablets,

industry, but probably be at a lower level.

personal digital assistants (PDAs) and

traditionally regarded as being IT-based

quad-band devices are commonplace.

rather than telecoms-based now being

Fixed telecoms

about this, you might want to take a look at our ‘Computing and IT’ feature on page 26.) And, as with the IT sector, business and interpersonal skills are becoming more

Fixed telecoms may include all the

By May 2015, 83% of UK premises were able to receive superfast broadband

important too. The convergence of the telecoms and IT industries means that voice and data communications, which

Even without the necessary technical

cable and satellite services, while 3G and of the IT industry, with skills which were

required. (To find out more

You may have specialised in telecoms

To most people these days, mobile

infrastructure necessary to run a local (LAN) or wide area network (WAN), and the links between the two. It may provide business services, telephones, television and much more besides, and may be used to transmit voice, data, graphics or any combination of these. The most common carriers of

fixed telecoms are cables, made from both copper and fibre-optics.

TRANSLATE YOUR SKILLS You need to discover the area of telecoms that is right for you, and for which you can reasonably expect to have the necessary qualifications and background. There is a wide range of resettlement training courses in this sector, but it’s a good idea to talk with people already working in the industry to try to establish a reasonable starting point based on your skills and experience. You should then look for the courses and training that suit you. The key is to start early and take resettlement training, so that it can be enhanced by self study, academic qualifications and an industry placement.

questonline.co.uk l June 2016

TELECOMS

THERE IS A WIDE RANGE OF RESETTLEMENT TRAINING COURSES IN THIS SECTOR

THE DAY JOB: TELECOMS TECHNICIAN Telecoms technicians install, repair and maintain broadband, mobile phone and landline telephone networks. They also work on satellite, digital TV and fibre-optic systems. If you have good practical skills, and can track down and solve problems, this could the job for you. You need to be well organised, able to follow technical diagrams, and happy to work as part of a team or on your own. You will need a background and qualifications in a related area, like electronics, electrical servicing or computer networking. As a telecoms technician you would install, test and repair communications and data communications systems, such as: l fixed-line and mobile telephony networks l copper-wire and fibre-optic cabling l VoIP communication systems l analogue and digital satellite systems l wireless radio networks providing internet access via PCs, smartphones and tablets. Your work could vary in scale from setting up a communications network in a large organisation to the installation of a home satellite system. Your work could involve: l laying, connecting and testing underground and underfloor cabling l testing and repairing faults in public and private switching exchanges l working with aerial rigging and related equipment l installing mobile and static antennae on buildings or masts l designing, building and testing telecommunications components and equipment.

Your personal

There are 23.6m 4G subscriptions in the UK â&#x20AC;&#x201C; 28% of mobile subscriptions â&#x20AC;&#x201C; compared to just 3% (2.7m) at the end of 2013

qualities are valued, as are the core skills you may bring, including map reading, first aid and even an ability to work at

day release, evening classes, open learning and the internet for opportunities to learn before you leave.

heights.

Get qualified!

Once you have left the Forces, you would normally receive training from your employer, as well as ongoing courses to

It is possible for you to gain qualifications

keep you up to date. You may also be able

through your employment and personal

to work towards industry qualifications,

development while serving. This will

such as:

primarily be to do with the theory

level 3 Diploma in Telecommunication

level 3 (NVQ) Diploma in Cabling

level 3 (NVQ) Certificate in Rail

HND in Electrical or Electronic

necessary to use equipment, its actual use, and how to pass on that knowledge

Systems

to others. The academic background and the principles of certain equipment use will

Installations

be highly relevant to future employment, Source: National Careers Service

so your aim should be to build up these qualifications, while if your career path

June 2016 l questonline.co.uk

does not include such courses you should look at

Engineering Telecoms Installer Engineering (Communication)

train to connect… Specialists in pro providing viding engineering and training ser services vices to the telecommunications industr industryy Includes an Includes introduction to 5G

Telecoms investment is still growing and the industry needs skilled trained engineers, project engineers and project managers for on going roll out programmes. ō Wireless & radio engineering

Scotland d 9,166

North rth East 3,960

Northern Ireland 2,785

North West 10,178

Yorkshire & Y The H Humber 6,542

ō Advanced wireless technologies ō Design & implementation of 4th generation network ō 3 Week course ō 2G, 3G & 4G Networks ō Bespoke CV service

East Midlands l 7,9466 West e Midlands 10,071

East 13,914

W Wales 4,612 London 18,831 South East 27,669 South West 0,932 10,932

ō Excellent success connecting people to new careers ō Strong links with industry partners

Jobs created or safeguarded by 4G

FFor or further informa information tion on course schedules and prices call FREEPHONE 0800 612 9193 or contact Richard Lee on 07814 678406 Email: info@ubi-tech.co.uk www.ubi-tech.co.uk www.ubi-tech.co.uk In association with

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC 6079

PROVIDER NUMBE NUMBER R

TELECOMS With more experience, you could progress to network planning and design, the research and development of new products, and project management.

What can you earn? Because pay varies so much from one company and contract to another, the following figures are for guidance only, although the average reported annual salary is around £35,000:

foundation degree, HND or degree in telecommunications, data communications and digital communications.

Almost 4 in 5 households have fixed broadband, and around 1 in 3 of these are superfast lines delivering broadband speeds of 30Mbit/s or above

A suite of national occupational

team leader – £18,000 to £22,000

project manager – £22,000 to £40,000

technical trainer – £28,000 to £50,000

network engineer – up to £50,000.

increase these rates. Q problems report a negative impact on their company’s

most common effect being

KEY CONTACTS

Confederation of Aerial Industries Ltd

Tech Partnership. To find out more about

difficulties in meeting customer service

01923 803030

these and to get a wider picture of the

objectives.

office@cai.org.uk

qualifications available, visit www.thetechpartnership.com

Finding employment

There are various ways in to the industry. To become a telecommunications

www.cai.org.uk @CAILtd

technician for instance (see panel), you may be able to complete an apprenticeship

Fibre Optic Industry Association

Industry recruiters face three main

with an electronics, telecommunications

01763 273039

problem areas:

or IT company. Vacancies in your area will

secretary@fia-online.co.uk

1. lack of qualifications

depend on the local jobs market and the

www.fia-online.co.uk

2. lack of experience

types of skills employers need from their

3. shortage of essential skills.

workers. Alternatively, you may be able to

Institute of Telecommunications

Also regarded as being of key importance

get a trainee position with an installation

Professionals (ITP)

to employers, and likely to be possessed by

company if you already have experience

01932 788861

Service leavers, are:

and/or qualifications in electronic or

enquiries@theITP.org

problem-solving skills

electrical engineering, or servicing. If not,

www.theitp.org

oral communications

you could take a college course to gain

@ITPnetwork

team-working skills.

qualifications in these areas.

In addition to catering for continued

engineer – £15,000 to £25,000

Overtime, shift work and benefits can

activities, the

standards has been launched by the

As data (IT) and telecommunications

Society of Cable Telecommunication

growth, telecoms recruitment also needs

systems continue to merge, demand

Engineers (The Society for Broadband

to replace those leaving the sector due to

is increasing for technicians who have

Professionals)

retirement or for other reasons. More than

skills in both fields, especially wireless

01923 815500

one-third of companies trying to recruit

broadband technologies and VoIP.

office@thescte.eu

telecoms professionals report difficulties

Typical employers include telephone and

www.scte.org.uk

in attracting applicants with the right skills.

broadband network providers, mobile

@scte_

This is generally due to mismatches in

phone operators, cable, satellite and digital

terms of business and high-level technical

TV companies, rail signal engineering and

skills needs. Micro establishments are

power transmission companies. There may

020 7963 8920

most likely to rate applicants’ skills levels

also be opportunities with the Ministry

info@thetechpartnership.com

as below those required. Virtually all

of Defence, the police and emergency

www.thetechpartnership.com

companies experiencing recruitment

services.

@TechPartnership

June 2016 l questonline.co.uk

Tech Partnership

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

Claimants must consult with their education staff to check eligibility for ELC funding before making any commitment to study

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COURSES4FORCES / Spring 2016

LOGISTICS AND DISTRIBUTION

Make the right move â&#x20AC;¦ with a career in logistics and distribution

June 2016 l questonline.co.uk

Freight logistics companies fall into two

examination, too. The good news is that

groups:

major employers offer significant training

1. those that manage their own logistics

to their staff.

system, known as ‘own account operators’, and 2. those that manage logistics on behalf of another company.

Logistics in the Services Each Service has a number of highly trained and experienced logisticians who

The latter organisations are often referred

support operations, training and exercises,

to as hauliers or third-party logistics

unit moves, static bases, war stocks and

providers (3PL – see box). More than

equipment pools. They work in Defence

60% of UK freight is carried for ‘hire and

Equipment and Support (DE&S), the MoD’s

reward’ (i.e. 3PL) on behalf of another

procurement and support organisation, in

company, emphasising the massive

ships and ports, in Army formations, and

importance of this industry to the UK,

on air stations and detachments, to turn

with the sector being worth in excess of

plans into reality.

£93 billion. Incredibly, it says that 1 in 12

Every unit has its own logistics staff,

working people in the UK are employed

performing exactly the same functions but

in logistics – that’s 2.3 million people

at a lower level. They manage and deliver

spanning some 196,000 companies!

the essentials of fuel, ammunition, water,

Although this article doesn’t deal

food, clothing and personal equipment to

with transport, it is almost impossible to

the people actually involved in operations.

separate it from other parts of the supply

They may have ranks and job titles that are

chain. It has to be an integrated operation

peculiar to a single Service, and in many

if it is to be successful – a principle that

cases they have enough experience to gain

will be familiar to anyone who has spent

qualifications – usually vocational ones – in

some time in Services logistics. Many

the logistics field.

qualifications (see below) include all parts of the supply chain.

Each unit and sub-unit also has a host of people who carry out many

Supply chains are becoming

logistics functions as an integral part

increasingly adaptive and agile

of their everyday work, although they

as competition affects them, and

would probably never dream of calling

e-management of them is often the norm.

themselves logisticians. Many other

Indeed, IT and electronic communications

military people are also concerned with

have become key competencies for

logistics although they do not themselves

logistics managers, with the supply

run facilities. If you are one of them,

ogistics is the time-related

chain at the heart of many e-commerce

you may be involved with research,

positioning of resources, or the

developments.

strategic management of the total

Supply chains that

supply chain. It covers the movement and

start in Hong Kong

supply of goods – from raw materials,

can end in Harlow.

through all stages of the manufacturing

Warehousing

process, to the final delivery of the finished

involves minimum

product to companies and consumers.

holdings while

Logistics embraces an array of distinct

satisfying

industries that work across all types of

customer

transport and a variety of supply chains.

expectations.

What’s involved?

Logistics is very often an ‘invisible’

The industry

design, trials and tests, project

WHAT IS 3PL? Many companies now outsource their logistics, or elements of this, to thirdparty logistics (3PL) providers. These subcontracted services can include: l primary and secondary transport and distribution l inbound logistics and consolidation l inventory management l order processing and case/unit picking l invoice and management reporting.

management, procurement, development, maintenance, finance, training, and so on. During resettlement, you will find that there

industry, despite the fact that it underpins

is suffering from

the economy. It includes the planning,

major skills

are a number of

routing and movement of freight across all

shortages in some

transport modes (road, rail, sea and air),

areas, in particular of HGV drivers (see

as Chartered Institute of Logistics and

as well as associated activities such as

‘Finding employment’, below). Skills gaps

Transport in the UK (CILT(UK)) courses

warehousing and storage, removals, freight

have also been identified among junior

in transport and logistics management,

forwarding and wholesaling. Ultimately,

and middle managers, and the supply

and supply chain management, available

logistics works to ensure the right goods

chain management credentials of more

via the CTP. Check the CTP website for

are at the right place at the right time.

senior managers are currently under

more information: www.ctp.org.uk It is

providers offering training, as well

questonline.co.uk l June 2016

LOGISTICS AND DISTRIBUTION

CILT JOBS BOARD Visit it here: http://ciltuk.org.uk/ Careers/Jobs.aspx

TRANSLATE YOUR SKILLS

IT IS IMPORTANT TO GET QUALIFICATIONS THAT WILL REMAIN VALID IN THE MONTHS AND YEARS AHEAD

Graduates with management experience may well see transport and logistics as their logical next career step and will need to gain the extra knowledge to make it possible. If you have A-levels, you may want to start work at once. In which case your

important to get qualifications that will

best route into management might well be

remain valid in the months and years

on-the-job experience.

ahead, as logistics and its qualifications are changing rapidly.

Get qualified!

Professional qualifications must reflect the needs of the profession and employers,

Whatever the entry route, the following personal qualities are valued in this field. l Core technology skills: – IT literacy – machinery – warehousing – engineering – warehouse management – analysis. l People skills: – problem solving – leadership – communication – team building – decision making. l Personal qualities: - analytical - presentation - numeracy - decision making.

so they are under frequent scrutiny to ensure they are relevant and provide the

can be studied as stand-alone units). Visit

There are five main routes to the upper

right standards. They can enable people

its website (see ‘Key contacts’) for full and

echelons of logistics:

like you to translate your Service skills into

up-to-date details.

1. graduate training

their civilian equivalents.

3. with management experience

of Purchasing & Supply (CIPS) offer

Chartered Institute of Purchasing & Supply

4. school (or young Service) leavers

qualifications at a number of levels that

CIPS is the world’s largest procurement

5. professional qualifications.

are valued in the industry. Both institutes

and supply professional organisation.

Graduate training entrants join

will allow exemptions to various levels of

It is the worldwide centre of excellence

management training programmes run by

qualification and individual subjects based

for purchasing and supply management

employers. They will then often take the

on prior learning and experience.

issues. It offers a portfolio of professional

2. postgraduate entry

CILT(UK) and the Chartered Institute

professional qualifications of the relevant

qualifications. All of CIPS UK qualifications

Chartered Institute of Logistics and Transport in the UK

are Ofqual accredited. To find out about

have completed an MSc or an MBA. Those

CILT(UK) is the independent professional

guide at www.cips.org/en/qualifications

without a first degree can often enter a

body for individuals associated with

postgraduate programme provided that

logistics, supply chains and all transport

Vocational qualifications

they are up to the academic demands of

throughout their careers. It offers a

Although there are relatively few logistics

the course.

number of qualifications, most of which

vocational qualifications, there are many

institute. Postgraduate entry applicants will

June 2016 l questonline.co.uk

them in more detail, check out the detailed

Logistics service provision is a

in logistics is now accepted as a basis

vocational qualifications offered by the

growth area as more organisations

for career development in general

Services. It is also possible to â&#x20AC;&#x2DC;growâ&#x20AC;&#x2122; an

outsource some or all of their logistic

management and a board-level position in

NVQ/SVQ through a military vocational

support, so that customer satisfaction

a major company. Much (including salaries)

qualification office or a local college.

will be a prime goal of the service

depends on the area of the industry and

Higher National, and National Certificates

company.

units that are relevant to logistics in

and Diplomas can also be gained through

Consultancy offers opportunities

part-time study. Visit an education centre

for experienced logisticians

or local college to find out the necessary

to work either in-house or for

information.

an external business, to advise

Finding employment

clients on supply chain matters. Prospects for employment are good.

the size of the organisation. Q

KEY CONTACTS

Chartered Institute of Logistics and Transport in the UK

With the huge variety of logistics jobs

Industry insiders point out that the UK

available, it is possible to highlight only a

freight transport sector is heading for a

few areas of employment here that you

massive shortfall in personnel over the

01536 740100 www.ciltuk.org.uk

might consider.

next few years. It is currently 45,000

@ciltuk

Manufacturing makes great use of

drivers short and the prediction is that

just-in-time (JIT) management to cut

this number will escalate to 180,000 in

unnecessary costs, with materials

just five years. With this in mind, a number

arriving in the right quantities and at

of training companies are focusing on

the right times to meet production

helping Service leavers prepare to enter

01780 756777 www.cips.org

schedules, and finished goods

the industry.

@cipsnews

despatched to customers. l

You should also note that logistics

Retailing is a very competitive business

is a very broad field, and any company

and the supply chain for a major

or department specialising in it will also

outlet has to be carefully managed to

need staff working in the administrative,

maintain profit margins.

financial, IT, human resources and

Chartered Institute of Purchasing & Supply

Freight Transport Association (FTA) 03717 11 22 22 www.fta.co.uk @newsfromfta

marketing functions. A background

questonline.co.uk l June 2016

Factfile Sponsored by

FACTFILE

Tel: 01908 587665 www.gastectraining.co.uk

This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.

[Personal development and education opportunities] What is Personal Development (PD)?

PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons

>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career

PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide

Other sources of information include:

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

A PD Route Map

>> >> >> >> >> >> >> >>

Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)

unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk

In-Service

Local colleges or training providers

Distance/ open learning

eLearning – the Defence Learning Environment (DLE)

PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!

Distance Learning

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).

To find out more, check out the article about distance learning on the Quest website: questonline.co.uk

June 2016 l questonline.co.uk

College Courses

You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.

Personal Development Record (PDR)

Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.

Key: Q Service personnel

consult their Single Advisors Service Advisors BEFORE committingtotocourses courses Readers mustReaders consultmust their Single Service BEFORE committing Readers must consult consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mentionQuest Quest When responding to advertisements please mention When responding to advertisements please mention Quest t S s a FR m e u t B di u y Se s a Sta h Ma e u m 2t Se ssa d 1 r Ka xfo O

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Sources of advice and finance Standard Learning Credits

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

Enhanced Learning Credits

The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com

Individual Resettlement Training Cost (IRTC)

The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4.)

Further/Higher Education (FE/HE) Access

The Ministry of Defence and the Department for Business, Innovation and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.

Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.

Resettlement Grant (RG)

The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.

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Armed Forces Compensation Scheme

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com

University Short Courses

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.

learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.

Professional and Career Development Loans Finding a job

Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits

If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages ( www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

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Resettlement: Preparation for leaving the Forces

Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. RFEA – The Forces Employment Charity – is an integral part of the CTP and leads on the provision of job opportunities and employment support. This provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The

CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

A Service Leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge

Employment Support Programme

>> Prepares PRP with Consultant >> Receives regional employment advice

No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Served more than 6 years – or medical discharge?

Yes

Attends Career Transition Workshop (CTW) or equivalent

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings

Receives advice on or notification of matched job opportunities

Makes job applications

Secures employment

Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge

ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding

• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress

CTP support for up to 2 years after discharge; OA job finding support until retirement

Resettlement Services

Resettlement Centres

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).

Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

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Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872930 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 555834 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk

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Graduated Resettlement Time (GRT)

GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision.

Transition services and entitlements

Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training. Years’ Service 1. <1 2. 1+ 3. 4+ 4. 6+ 5. 8+ 6. 12+ 7. 16+

Normal Discharge

Medical Discharge(2)

CTP GRT(1) No 0 No 0 ESP 0 FRP 20 FRP 25 FRP 30 FRP 35

CTP GRT(1) FRP 10 FRP 30 FRP 30 FRP 30 FRP 30 FRP 30 FRP 35

IRTC No No No Yes Yes Yes Yes

Outflow

<4 Years’ service or administratively discharged

IRTC Yes Yes Yes Yes Yes Yes Yes

Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme

Duty Allowances for Resettlement Activities Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur subsistence costs may be arranged through any training provider in the event that there is no available CTP in-house training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.

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• Vulnerability Assessment • Resettlement Brief • Resettlement Interview • Gateway to 3rd Sector:

– Housing – Finance – Social Benefits – Employment – Pensions – Health

Employment Support Programme >4<6 Years’ Service

• Job-Finding Service • ‘RightJob’ Access • Consultant Interview • Housing Brief • Financial Aspects of Resettlement Brief • Access (on a standby basis) to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events

Full Resettlement Programme >6 Years’ Service

• IRTC Grant (£534) • Resettlement Leave (up to 35 days) • Career Transition Workshop (3 days) • Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking • Career Consultancy • Travel Warrants (up to 7) • ‘RightJob’ Access • Financial Aspects of Resettlement Brief • Housing Brief • Access to 50 Various Resettlement Training Centre Courses • Post Discharge Consultant Support (up to 2 years) • Employment Fairs and Events

Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10,302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10,302

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Resettlement Training

Service Leaver Support Teams (SLSTs)

Training provided by the CTP

Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service Leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.

Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilian-recognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk

Training provided by Preferred Suppliers ThePreferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres. Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.

Overseas Resettlement Training Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. >> The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas. >> The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration. >> SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers. Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.

CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service Leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.

Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING…

Call our central line 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk

FOR RIGHTJOB ASSISTANCE…

CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.

CTP Future Horizons CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: >> Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have >> Live Online Chat Events – enable Service Leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs >> Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. >> Search for upcoming CTP events on our website at www.ctp.org.uk

RFEA – The Forces Employment Charity Job-finding assistance and access to RightJob is available through the RFEA Employment Compass Programme (ECP), a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MoD Resettlement support and are returning to the employment market after two years post discharge from service. The RFEA’s aim is to assist Veterans to secure quality, sustainable employment for the rest of their working lives. RFEA has an unparalleled understanding of the skills and ambitions that ex-Forces/Veterans bring to the employment market. We also have a proven track record of helping all ranks, trades, backgrounds and services to find, and remain in, work. Indeed, in 2014 RFEA provided employment support to just over 4,000 Veterans UK-wide. Tel: 0845 873 7166 Email: AdminRFEA@ctp.org.uk Website: www.rfea.org.uk

June 2016 l questonline.co.uk

CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service Leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity. To discuss any aspect of CTP Future Horizons, please call Darren Bickerstaffe, Programme Manager, on 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: >> ITC Catterick, Hook Company: 01748 831274 >> ATC Pirbright, Sword Company: 01483 475526 >> Resettlement Centre Plymouth: 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.

CTP Assist CTP Assist aims to help wounded, injured and sick Service personnel who have the greatest need to find a new, fulfilling career that meets their individual needs, and to assist them in moving on with their lives. The support given will help to pinpoint a rewarding and realistic change of career. Service leavers who are likely to be medically discharged and are ready to engage in resettlement will be referred to the programme by their Chain of Command. To find out more about how CTP Assist can support you, visit www.ctpassist.ctp.org.uk

Making the transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn

skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.

The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.

Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.

Define the product

Understand the world of work

>> >> >> >> >> >> >> >> >>

>> >> >> >> >> >>

Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks Identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)

Prepare self-marketing literature Your CV should include: >> a personal profile – your USP >> major achievements – the benefits you brought to current and previous jobs >> a focus on your transferable skills Your CV should avoid mentioning: >> details of salary >> references >> any negative aspects of your career to date >> clichés, jargon, abbreviations and untruths

What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?

Identify your interests and skills >> >> >> >> >>

What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?

Proactive networking >> >> >> >>

How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?

Research the market

Networking advice

>> >> >> >> >> >>

Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences

Implement a marketing campaign Use a variety of approaches, including: >> responding to advertisements >> direct approaches by phone and letter >> networking >> employment agencies >> develop a system and keep records of all activities >> follow up approaches systematically >> learn from your mistakes

Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation

The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.

Sell yourself on a face-to-face basis >> >> >> >> >> >> >> >> >> >> >>

Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes

For the most up-to-date information, please visit www.ctp.org.uk questonline.co.uk l June 2016

Q Courses and events COURSES AND EVENTS

This guide includes the courses currently scheduled to run from July to September 2016 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all courses scheduled for 2016 is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RC Aldergrove

RRC Catterick

Employment Support Programme Wksp

CTW Officer

START DATE END DATE

FAR All Ranks

Employment Support Programme Wksp

CTW Mixed Class

CTW Junior Ranks

rcaldergrove@ctp.org.uk

13 July 2016 15 July 2016 15 August 2016 17 August 2016 12 September 2016 14 September 2016

Employment Support Programme Wksp

20 July 2016 20 July 2016 24 August 2016 24 August 2016 20 September 2016 20 September 2016

RRC Aldershot rrcaldershot@ctp.org.uk

rrccatterick@ctp.org.uk

04 July 2016 11 July 2016 08 August 2016 12 September 2016

06 July 2016 13 July 2016 10 August 2016 14 September 2016

CTW Mixed Class

06 September 2016 08 September 2016

CTW Officer/SNCO

18 July 2016 20 July 2016 22 August 2016 24 August 2016 19 September 2016 21 September 2016

Employment Support Programme Wksp

START DATE END DATE

18 July 2016 18 July 2016 26 September 2016 26 September 2016

CTW Junior Ranks

FAR All Ranks

12 July 2016 14 July 2016 20 July 2016 22 July 2016 22 August 2016 24 August 2016 20 September 2016 22 September 2016

CTW Mixed Class

04 July 2016 06 July 2016 (Course location Brize Norton) 08 August 2016 10 August 2016 (Course location Brize Norton) 26 September 2016 28 September 2016 (Course location Brize Norton)

CTW Officer

27 September 2016 29 September 2016

CTW Officer SNCO 18 July 2016

20 July 2016

CTW SNCO

09 August 2016 11 August 2016 13 September 2016 15 September 2016

Employment Support Programme Wksp

26 July 2016 26 July 2016 06 September 2016 06 September 2016

Self Employment Awareness

12 September 2016 12 September 2016

RRC Colchester

04 July 2016 18 July 2016 12 September 2016 19 September 2016

14 July July 2016

21 July 2016 22 July 2016 08 September 2016 09 September 2016 20 July 2016

20 July 2016

Interview Techniques

RRC Cottesmore

14 July 2016

05 August 2016

START DATE END DATE CTW Mixed Class 05 July 2016 11 July 2016 12 July 2016 18 July 2016 19 July 2016 25 July 2016 01 August 2016 02 August 2016 08 August 2016 09 August 2016 30 August 2016 31 August 2016 06 September 2016 12 September 2016 19 September 2016 26 September 2016 27 September 2016

07 July 2016 13 July 2016 14 July 2016 20 July 2016 21 July 2016 27 July 2016 03 August 2016 04 August 2016 10 August 2016 11 August 2016 01 September 2016 02 September 2016 08 September 2016 14 September 2016 21 September 2016 28 September 2016 29 September 2016

CTW Officer/SNCO

04 July 2016 06 July 2016 05 September 2016 29 September 2016

June 2016 l questonline.co.uk

08 September 2016 08 September 2016 13 July 2016 13 July 2016 28 September 2016 28 September 2016

Networking

28 September 2016 28 September 2016

27 July 2016 27 July 2016 29 September 2016 29 September 2016

Self Employment Awareness

rcgermany@ctp.org.uk

RC Plymouth

RC Germany

START DATE END DATE CTW Junior Ranks

19 July 2016 21 July 2016 (Course location Sennelager) 12 September 2016 14 September 2016 27 September 2016 29 September 2016

CTW Officer/SNCO

18 July 2016 18 July 2016 (Course location Sennelager) 05 September 2016 05 September 2016

Housing

06 September 2016 06 September 2016 (Course location Sennelager)

28 July 2016 28 July 2016 19 September 2016 19 September 2016

rcplymouth@ctp.org.uk START DATE END DATE CTW Junior Ranks

18 July 2016 20 July 2016 22 August 2016 24 August 2016 19 September 2016 21 September 2016

CTW Mixed Class

11 July 2016 13 July 2016 19 July 2016 21 July 2016 (Course location Culdrose) 25 July 2016 27 July 2016 01 August 2016 01 September 2016 15 August 2016 17 August 2016 30 August 2016 01 September 2016 12 September 2016 14 September 2016 13 September 2016 15 September 2016 26 September 2016 28 September 2016

CTW Officer/SNCO

Self Employment Awareness

15 September 2016 15 September 2016

04 July 2016 06 July 2016 08 August 2016 10 August 2016 05 September 2016 07 September 2016

Central London

Employment Support Programme Wksp

resettlementinfo@ctp.org.uk

07 July 2016

rrccottesmore@ctp.org.uk

Self Employment Awareness 05 August 2016

06 July 2016 20 July 2016 14 September 2016 21 September 2016

Employment Support Programme Wksp

FAR All Ranks

New Horizons in Retirement

Self Employment Awareness

Employment Support Programme Wksp

07 July 2016

06 July 2016 06 July 2016 (Course location Brize Norton)

13 July 2016 13 July 2016 (Course location External Venue)

START DATE END DATE CTW Mixed Class

18 July 2016 20 July 2016 01 August 2016 03 August 2016 20 September 2016 22 September 2016

FAR All Ranks

Housing

rrcnortholt@ctp.org.uk

FAR All Ranks

Housing

14 September 2016 14 September 2016 (Course location External Venue)

05 July 2016 07 July 2016 (Course location Sennelager) 30 August 2016 01 September 2016 (Course location Sennelager)

04 July 2016 04 July 2016 25 July 2016 25 July 2016 08 August 2016 08 August 2016 05 September 2016 05 September 2016 29 September 2016 29 September 2016 (Course location The Bell, St Omer Barracks)

11 July 2016 11 July 2016 08 August 2016 08 August 2016 05 September 2016 05 September 2016

START DATE END DATE CTW Senior Officer

14 July 2016 14 July 2016 22 September 2016 22 September 2016

FAR All Ranks

07 July 2016 07 July 2016 08 September 2016 08 September 2016

26 July 2016 28 July 2016 09 August 2016 11 August 2016 06 September 2016 08 September 2016

Housing

FAR Senior Officers

Interview Techniques

22 September 2016 22 September 2016

04 August 2016 04 August 2016 29 September 2016 29 September 2016

Interview Techniques (Snr Officer)

Self Employment Awareness

12 August 2016 12 August 2016 09 September 2016 09 September 2016

RC Northolt

rcnortholt@ctp.org.uk START DATE END DATE CTW Mixed Class 04 July 2016 25 July 2016 12 September 2016 26 September 2016

06 July 2016 27 July 2016 14 September 2016 28 September 2016

13 September 2016 13 September 2016

20 July 2016 20 July 2016 27 September 2016 27 September 2016

RC Portsmouth

RRC Rosyth

RRC Tidworth

18 August 2016 18 August 2016 08 September 2016 08 September 2016 15 September 2016 15 September 2016 22 September 2016 22 September 2016 29 September 2016 29 September 2016

START DATE END DATE

FAR Officers

CTW Junior Ranks

rcportsmouth@ctp.org.uk

04 July 2016 06 July 2016 01 August 2016 03 August 2016 05 September 2016 07 September 2016

CTW Mixed Class

11 July 2016 13 July 2016 08 August 2016 10 August 2016 12 September 2016 14 September 2016

CTW Officer

18 July 2016 20 July 2016 19 September 2016 21 September 2016

CTW SNCO

25 July 2016 27 July 2016 15 August 2016 17 August 2016 26 September 2016 28 September 2016

Employment Support Programme Wksp

21 July 2016 21 July 2016 18 August 2016 18 August 2016 22 September 2016 22 September 2016

FAR All Ranks 06 July 2016

06 July 2016

Interview Techniques

rrcrosyth@ctp.org.uk

04 July 2016 06 July 2016 05 July 2016 07 July 2016 (Course location External Venue) 11 July 2016 13 July 2016 18 July 2016 20 July 2016 (Course location Lossiemouth) 18 July 2016 20 July 2016 01 August 2016 03 August 2016 08 August 2016 10 August 2016 15 August 2016 17 August 2016 22 August 2016 24 August 2016 (Course location Kinloss) 23 August 2016 25 August 2016 (Course location External Venue) 30 August 2016 01 September 2016 12 September 2016 14 September 2016 19 September 2016 21 September 2016 (Course location Lossiemouth) 19 September 2016 21 September 2016 26 September 2016 28 September 2016

CTW Officer/SNCO

25 July 2016 27 July 2016 05 September 2016 07 September 2016

Employment Support Programme Wksp

07 July 2016 07 July 2016 15 September 2016 15 September 2016

19 July 2016 20 July 2016 16 August 2016 17 August 2016 20 September 2016 21 September 2016

Self Employment Awareness

FAR All Ranks

07 July 2016 07 July 2016 06 September 2016 06 September 2016

14 September 2016 14 September 2016 15 September 2016 15 September 2016

Self Employment Awareness 03 August 2016

03 August 2016

rrctidworth@ctp.org.uk

04 July 2016 06 July 2016 11 July 2016 13 July 2016 18 July 2016 20 July 2016 25 July 2016 27 July 2016 08 August 2016 10 August 2016 15 August 2016 17 August 2016 31 August 2016 02 September 2016 05 September 2016 07 September 2016 12 September 2016 14 September 2016 19 September 2016 21 September 2016

CTW Mixed Class

01 August 2016 03 August 2016 22 August 2016 24 August 2016 26 September 2016 28 September 2016

CTW Officer

05 July 2016 19 July 2016 09 August 2016 13 September 2016

07 July 2016 21 July 2016 11 August 2016 15 September 2016

CTW Officer/SNCO

16 August 2016 18 August 2016 27 September 2016 29 September 2016

CTW SNCO

12 July 2016 14 July 2016 26 July 2016 28 July 2016 06 September 2016 08 September 2016 20 September 2016 22 September 2016

05 July 2016 05 July 2016 (Course location 1 RHA Lecture Theatre) 08 September 2016 08 September 2016 (Course location 1 RHA Lecture Theatre)

FAR Other Ranks

07 September 2016 07 September 2016 (Course location 1 RHA Lecture Theatre)

Insight to Management Consultancy

14 July 2016 14 July 2016 04 August 2016 04 August 2016 22 September 2016 22 September 2016

Interview Techniques

18 July 2016 18 July 2016 01 August 2016 01 August 2016 12 September 2016 12 September 2016

Networking

05 July 2016 05 July 2016 02 August 2016 02 August 2016 19 September 2016 19 September 2016

Self Employment Awareness

21 July 2016 21 July 2016 31 August 2016 31 August 2016 21 September 2016 21 September 2016

Employment Support Programme Wksp 07 July 2016 21 July 2016 04 August 2016 11 August 2016

07 July 2016 21 July 2016 04 August 2016 11 August 2016

Visit www.ctp.org.uk for further details

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