RESETTLEMENT FOR ALL RANKS March 2016
STRETCH YOURSELF! MAKE FITNESS YOUR FUTURE page 16 CAREERS IN THIS ISSUE: ADMIN SURVEILLANCE ROAD TRANSPORT AND DRIVER TRAINING Plus FACTFILE: resettlement rules and regs made easy! The only monthly resettlement magazine distributed to all MoD Units by BFPO under contract
OUTSIDE CHANCE
WHICH TRADE-SECTOR CAREER HAS YOUR NAME ON IT? page 14
REV UP YOUR RESETTLEMENT MAKE THE MOST OF YOUR OPTIONS AND FUNDING page 30
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www.gastectraining.co.uk Gastec has more than 1 years experience in the resettlement training of MoD Service Leavers, with over successfully trained students now working within the industry. Other providers promise - we deliver!
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Gastec Training has for many years worked closely with Britain’s armed forces as they prepare for civilian life. At Gastec we recognise the commitment you have made while serving and welcome the opportunity to ensure you have a prosperous future as you leave the armed forces. The Gastec New Entrant Gas Course will prepare you for an interesting and lucrative career in the gas utility sector. Call now for a special reduced pricing offer on this course.
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Quest TIME TO SPRING INTO THE MARCH EDITION OF QUEST! As always, a wide range of information on different career sectors is blossoming within our pages. Coming under the spotlight this time is the surveillance sector, along with sport and fitness, and administration, as well as an in-depth look at driver and transport manager qualifications, licensing and training. In addition, whatever the career field you are aiming for, we have the lowdown on how to make the most of your last few months ‘inside’ in our ‘Maximise your resettlement training’ feature. Finally, our regular civvy contributor Ryan Mansfield is once again concerned with the nitty-gritty of resettlement; this time his focus is on the value of getting your hands dirty in a variety of trade-sector roles. Job sampling offers a great way, he finds, to narrow down your career preferences – as well as earning some extra cash while you make up your mind. Spring is in the air and much of our focus this month is on roles that could take you out and about. Whatever your career ambitions, we wish you the very brightest of futures.
SPORT AND FITNESS
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ADMINISTRATION
6PAGE 20 HIT THE ROAD!
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SURVEILLANCE
RESETTLEMENT MATTERS 14 Let’s get physical! Ryan Mansfield has advice on finding the trade sector that's your perfect fit Lynn Brown Editor
30 Maximise your resettlement training How to make the most of the options and funding available
REGULARS 04 Resettlement round-up News, training course info and first-hand reports to support your transition In-depth articles on all the career areas covered by Quest throughout the year are always available on our website: visit www.questonline.co.uk and click on ‘Careers A–Z’ for the full list.
32 Factfile – your guide to a better future Complicated rules and regulations, compressed and explained 46 Career Transition Partnership courses and events 47 Job opportunities
Quest
is the number one magazine for education, retraining and job opportunities for all people in the Armed Forces, MoD civil servants and their families throughout the world. We are dedicated to achieving and maintaining excellence in these fields, and are determined to bring to you, our readers, the latest and the best information in these areas. You can help us by reading this magazine yourself, passing it to anyone you know who might want to use it, and by sending us your feedback about how we could serve you better.
March 2016 / www.questonline.co.uk
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Resettlement round-up
RESETTLEMENT ROUND-UP
News, training course info and first-hand reports to support your transition Health and safety career? Check out your course options …
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t Complete Site Safety we understand how daunting the prospect of leaving the Services can be. Our core staff and instructors recognise this more than most because they were all once in the same position too. Because of this we ensure that everyone who trains with us benefits from full career support and guidance. This starts the day you enquire, and extends to where you become a ‘student for life’ and up to any point in the future you wish. Our ELCAS‐approved training courses include industry‐leading Global Wind Organisation (GWO) accredited training that is
designed to help you get your foot in the door of the renewables industry. Even though offshore wind farms have been around for the past 15 years it is still a very young industry, which has seen significant growth over the past five years and the UK build the biggest wind farms in the world. The GWO courses we offer are paired with the high ropes access (IRATA) course or IOSH PPE, both of which provide you with the flexibility and enhanced qualifications needed to push you ahead of the rest. The NEBOSH National General Certificate (NGC) has also become incredibly popular over the past two years and is now seen as a must‐ have for site managers and operational managers across all sectors. All of these qualifications are on offer and run from our state‐of‐the‐art, purpose‐built training centre, conveniently located in Liverpool city centre. Why not get in touch today? One of our resettlement team will gladly help with any enquiry – from CV and interview advice to industry and career guidance. Get in touch Tel: 0151 708 9785 email: j.dagger@completesitesafety.co.uk Web: www.elcascourses.co.uk See the advertisement on page 9
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0800 3800 007 Fancy yourself as a Civil Aviation Authority Accredited Commercial Drone Pilot? Join the rapidly growing market at the right time. Use your IRTC and accommodation credits towards a short residential training course that will enable you to earn money using your drone for aerial work. Residential Course includes: • • • • • • Discounted rate for service personnel (quote QSTMR16) £899 plus VAT (Usually £1095)
Note: If you already have aviation experience then a shortened course may be available.
Starter bundles available including training and equipment – details on request
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Contact the Drone Pilot Academy on 0800 3800 007 or visit us online at
Theory and Practical Training Theory Examination Industry and Business Start-up advice Operations Manual writing workshop and proofing Flight Assessment Membership of the ‘Drone Pilot Academy - Certified Operators’ database
Photography • Video • Survey • Crop Analysis • Topographical Surveys • Inspections
www.dronepilotacademy.co.uk
5 March 2016 / www.questonline.co.uk
Resettlement round-up
Former RAF Wing Commander sets up a Drone Pilot Academy
RECOVERY SUPPORT
Ex-soldier praises support of Help for Heroes
Michael in uniform
hen West Yorkshire soldier Michael Ellis suffered from a bout of gastroenteritis, little did he realise it would lead to the end of his Army career. He joined the Army in 2011, attached to 3 Medical Regiment as a driver and communications specialist, and enjoyed his job, taking part in a wide variety of exercises, including with the Special Forces. But just over a year later, towards the end of 2015, the 34 year old was diagnosed with Guillain‐Barré syndrome, a rare neurological condition affecting the peripheral nervous system, which can develop after having a bacterial or viral infection. Now medically discharged from the Army, Michael has praised the charity Help for Heroes for its Family matters: with wife Rachael and daughter Hope support in helping him to begin focusing on his future. Heroes Recovery Centre in Colchester. He is hoping to train as a nursery teacher Golf gives me something else to think and start a course in September. ‘Help for about and something positive to look Heroes is fantastic,’ he says. ‘A lot of forward to. I had played golf for my people do not know the depth of help they regiment and it’s great to have something give you. Originally I just thought it was a that I can continue with. Everything had place for people who had lost limbs, but been taken away and it took a lot to get to they support a whole range of people with grips with. I’m very thankful to Phoenix conditions that are not visible. With my House for getting me back into golf.’ condition, it’s not something people can Michael has also taken advantage of obviously see. I thought everyone would the wide variety of courses on offer at judge me – in the Army, people can look Phoenix House. He recently completed his Health and Safety level 3 qualification and will soon undertake his First Aid at Work course. He is now actively looking for work. ‘I would strongly urge other veterans to get in touch with Help for Heroes,’ he says. ‘The support they provide is fantastic and the staff really listen to you and what you need.’ Anyone who served in the Army, Royal Navy, Royal Marines or Royal Air Force who needs the support of Help for Heroes Phoenix House Recovery Centre in Catterick can self‐refer by calling 01748 834148. To find out how Help for Heroes can support you and your family, visit www.helpforheroes.org.uk
W aving served in the RAF for 17 years, former Wing Commander Jim Ixer hung up his flying gloves and entered the rapidly expanding commercial drone industry. Having always had the desire to see if he could make it on his own in business, Jim had a number of options to pursue but didn’t really have any firm plans as to which area to focus on when leaving the RAF. He explains: ‘It wasn’t until I was on my CTW that I really thought about the utility of drones in the civilian workplace and decided to channel my efforts in this area. By the end of the week I’d bought a drone and used my Individual Resettlement Training Grant to book myself on to a commercial course in order to gain the Civil Aviation Authority permission required to undertake aerial work. ‘I already knew much of what was covered on the course from my time on helicopters, and I knew I could teach the course myself, but in order to gain some credibility I decided to give myself a year operating commercially first.’ Fast forward one year and Jim has established the Drone Pilot Academy, which offers residential training courses to other budding entrepreneurs, as well those companies that can perceive the benefits of adding drones to their businesses. His team of instructors are all ex‐Service people too, and have been hand‐ picked for their backgrounds and experience. Jim continues: ‘It is such an exciting industry, with newly emerging developments nearly every week. Obvious commercial uses range from photography, video and survey to inspection and agronomy (the study of crop health), but thermal surveys of powerlines and wind turbine inspections are just a few examples of growing markets – and the industry is still expanding. The emergency services are also getting in on the act too, so whether you want to start your own business or just add the ability to commercially operate a drone to your CV then this should be a serious consideration for you.’ Please get in touch for more information on the Drone Pilot Academy course.
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Get in touch Tel: 0800 3800 007 Web: www.dronepilotacademy.co.uk
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See the advertisement on page 5
www.questonline.co.uk / March 2016
down on you for being sick – but Help for Heroes made me feel comfortable and that I could open up about how I felt. ‘Before this all happened, I had just picked up my Lance Corporal promotion, and I had put a lot into my career and represented my regiment at various sports.’ However, he became ill towards the end of 2014, although it took a year for the diagnosis to be arrived at. ‘I feel I never really had a chance to pursue my career. It was a huge shock. The main thing is tiredness, the effect on my bladder and bowels, and I get frequent headaches. I am on medication for it but I get frequent relapses.’ Through his regiment, Michael was put in touch with Help for Heroes northern Recovery Centre, Phoenix House, in Catterick, North Yorkshire, where he rekindled his love of golf. ‘Through Phoenix House, I was invited to take part in a golf tournament at another Help for
Hope for a hero: the future looks bright for Michael and his daughter
Resettlement round-up
I DID IT! Name: Jamie Fanneran Final rank: Sergeant Years served: 15 Course: Open I.T (various courses) amie Fanneran, 31, served in the Royal Signals, specialising as a Communications Systems Operator, before leaving the Services in January 2016 ‘to settle my family in a fixed location, to give my children stability and schooling. I also wanted to start early on a second career rather than playing catch‐up later post‐ military.’ We asked Jamie to tell us about the training and experience gained during his Service career that he now finds useful in civilian life. Jamie cites “I have various IT and telecoms skills that I can apply to the commercial environment. Although most skills are transferable, the more technical elements are bespoke to the MoD, therefore recertifying through resettlement was vital for me.” While serving, he also achieved civilian qualifications including various management NVQ’s as well as NVQ’s in engineering and telecoms (mainly through Foundation Modern Apprenticeships). During resettlement, as well as his CTW, he also undertook the ISO 27001 Lead Implementor and Lead Auditor course which was completed using IT Governance. Jamie’s online‐based training with Open I.T was, he says, “very Useful”. “They provided me with some good certifiable attributes. That was the reason I was able to gain such fast and solid employment. I decided to move into the information/IT security space and Open I.T provided me with the training to get certified in a number of key areas that employers were screaming out for from their IT professionals. Through Open I.T I have managed to achieve the following certifications: CompTIA A+, Network+, Security+, CCNA Routing and Switching, CCNA Security and CISSP, and I’m currently going through the process of certifying in Microsoft’s MCSE: Server Architecture. These are vital certifications for me that give my employer the confidence that I can work in a multitude of technical areas and be able to provide the necessary support and guidance from a security perspective.” He is now working for FIS Global in Birmingham as a Senior Information Security Officer for Europe, the Middle East and Africa. Jamie said that the job involves “managing the information security compliance aspects for various business lines such as retail payments solutions and banking hosted services, as well as provisioning of key contracts, providing technical solutions to the financial and retail sector. I also ensure that corporate information systems are kept in a secure manner and are up to current regulatory standards”. “Working in a small, close‐knit team of professionals is fantastic – being given a task, and allowed the freedom to run it and provide periodic progress reports. Knowing that cyber security is the next big thing, any competence in IT or security in general is a bonus when looking at future employment prospects”. “The relaxed atmosphere of my new role makes it easier to integrate with different areas of the business and engage with many external agencies and clients. Not wearing a uniform took some getting used to, although having the freedom to choose your own suit for work makes you feel more integrated with the local community. My salary is currently slightly higher than it was in the MoD, and is due to shoot up in line with the current commercial rate for my job role, which means it will surpass my MoD salary by a long way.” Open IT is a UK Learning Centre that helps thousands of working professionals, service personnel and jobseekers into IT training programmes every year. Open IT work with the MoD to provide resettlement training and accreditations on behalf of all major vendors such as Microsoft, Cisco and CompTIA, covering industry‐recognised professional courses and certifications such as the MCSE, CCNA, CCIE, CompTIA A+, Security+, ITIL, Prince2, CEH (Certified Ethical Hacker). For full course listings, information and prices, please contact our resettlement training staff (see contact details below).
STATE BOARDING SCHOOLS
Helping boarders cope with exams
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Wymondham College: a nurturing environment
ith GCSEs and A‐levels fast approaching, the summer term can be a testing time for youngsters. While most pupils rely on their parents for support, what happens to those youngsters who board at the 38 state boarding schools across the UK? As well as providing excellent all‐ round education, the 38 member schools of the State Boarding Schools’ Association (SBSA) offer exceptional pastoral care – something that is essential during exams. Here we speak to two headmasters about the support they offer to pupils during exam season. Gary Hickey, headmaster at Adams’ Grammar School in Shropshire, explains that it is important to build pupils’ self‐ confidence outside of lessons. He says: ‘By committing to an activity or sport outside of the classroom, pupils learn about the benefits of hard work and discipline while doing something they love – lessons that can be applied to their academic subjects.’
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Get in touch Tel: 0800 599 99 98 or 01279 621 750 email: resettlement@openittraining.com Web: www.openittraining.com/elc
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Junior boarders doing prep
See the advertisement on page 11
www.questonline.co.uk / March 2016
Another tactic the school uses to help reduce stress while helping pupils achieve the best results is a set revision timetable: ‘Boarders at Adams’ do two hours of prep every night, all together in the library supervised by tutors. This produces real tangible results and time isn’t wasted. When boys don’t understand something, there are always tutors or fellow pupils around to help,’ adds Mr Hickey. At Wymondham College, the largest State Boarding School in the country, staff try to nurture pupils and instil self‐confidence and belief, while helping them to see exams as part of a longer journey. Pupils are encouraged to focus on long‐term goals such as college or university, as this will help them to see why exams are important and remain focused. They also teach pupils that life has ups and downs. and that exams will help them to cope with these challenges and be resilient. Most importantly, Principal Jonathan Taylor says that, on exam day, a positive mind‐set is everything: ‘We encourage pupils to remember that preparation is important – we tell them to think about what each exam requires from you and study accordingly, but also to think through scenarios and how they will cope if things don’t go perfectly – for example, if they have a bad night’s sleep. We also tell them to think about what they have done to prepare, rather than what they haven’t done.’ Exams are often the first time that youngsters face worry or stress, but by helping to nurture self‐confidence, support learning and look after pupil well‐being, state boarding schools help reduce anxiety and increase the exam performance of the pupils in their care. For advice on applying for state boarding, or for more information, visit www.sbsa.org.uk where you can also download a free Parent’s Guide.
Resettlement round-up
Smooth your route to surveillance success
Mike Davies reports on his experiences of training and working with The Surveillance Group (TSG) fter 16 years in the RAF Regiment, and four years working in Afghanistan and Iraq conducting close protection duties, I decided that, on my return to the UK, surveillance would be a natural progression within the security industry – and would also enhance my CV. Over the past year I have completed a number of training courses with The Surveillance Group, based in Worcester, and this has helped me to gain employment within the company. The Surveillance Group provides a variety of courses broken down into an award structure. The courses are pitched at a good level and taught by instructors with a vast amount of surveillance experience. There is classroom lead instruction followed by an in‐depth practical with a live target follow that incorporates foot and mobile surveillance. On completion of this day of filming/observations, all team members submit their footage and a full debrief is given on problems faced. This really helps with understanding the difficulties faced by surveillance operatives on a daily basis. It also assists in improving footage and teamwork ready for the next task. Once the course is complete, you fully understand that it requires a lot of attention to detail, accurate reporting and the ability to work as part of a team. Overall, this course is very rewarding and I fully recommend all the courses provided. There is also an opportunity to gain employment with The Surveillance Group and put into practice everything you have learned.
Make care your next career lizabeth Finn Homes has nine beautiful, well‐appointed care homes, all with good to outstanding Care Quality Commission (CQC) ratings and Gold Standard Framework (GSF) accreditation. We provide care to professional older people, offering career opportunities in a range of areas: clinical positions, clinical management, chef and catering management, and other care roles, to name just a few. We know that your Services training has been second to none and believe that making the move to Elizabeth Finn Homes would prove a rewarding experience for you. We are happy to tailor induction programmes to individual needs and to support you in recognition of the fact that your experience is not only transferable but welcomed and appreciated, too.
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Coming from a military background, I chose to work at an Elizabeth Finn home because I wanted a clinical experience that reflected the high standards integral to the military. My current clinical role provides me with leadership, management and clinical skills, which makes the job both rewarding and effective. The Services provided me with a supportive ‘family unit’ thanks to collaborative working – now, coming into the care home, the same family approach continues. Lynne Hall Clinical Care Manager
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Get in touch Tel: 0800 5870170 Web: www.thesurveillancegroup.com See the advertisement on page 28
10 www.questonline.co.uk / March 2016
Like Lynne, all our employees strive to offer exceptional service delivery and resident engagement. We, in turn, make sure our teams are best placed to make a difference by offering: ● high staffing levels, giving time to provide service of exceptional quality ● excellent personal development (a third of our homes are GSF accredited with another third on the way) ● competitive pay, terms and conditions ● flexible hours to suit, and flexible shift configurations. If you are interested in discussing opportunities with Elizabeth Finn Homes, please contact us in confidence with your details to arrange an informal visit. Alternatively, you can apply via our website. Get in touch email: recruitment@efhl.co.uk Web: www.efhl.co.uk See the advertisement on page 50
Get back in the driving seat itchies is pleased to once again be delivering ELCAS‐ and CTP‐approved resettlement training, providing the qualifications and skills required for you to make a successful move into civilian life. Over the years we have been proud to have helped hundreds of your ex‐colleagues make a successful move into the workplace. Today, a growing number of employers in the construction, warehousing and road transport industries require drivers and operators to be fully certified in all aspects of their jobs. With this in mind, our courses are aimed at individuals wishing to enhance their new career and work for companies who employ highly skilled drivers in their workforces. Training is conducted on a ratio of two trainees to one instructor – this is recognised by the industry as the best way to train and gain your licence. Courses run for five days, with a test on the fifth day. However, longer courses can be adapted to suit your ability. Our driving and plant instructors come from a blend of industrial and military backgrounds, each having wide experience in their field of expertise. All are approved
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instructors from the relevant awarding body: DSA LGV and car instructors, and CPCS plant instructors. We operate from a brand new, purpose‐ built training facility in Glasgow. Our management team and office staff have a wealth of experience and knowledge in helping Service leavers in all aspects of their resettlement, making us an obvious and proven choice to help you in your next career. Get in touch Tel: 0141 557 2212 email: info@ritchiestraining.co.uk Web: www.ritchiestraining.co.uk/ resettlement See the advertisement on page 23
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
11 March 2016 / www.questonline.co.uk
Resettlement round-up
CAREER OPTIONS
To infinity and beyond …!
More than 1.7m new jobs for tech specialists in the next decade ech Partnership* analysis of ONS data, released last month, paints a detailed picture of the current tech workforce. The forecast offers a strongly positive vision of future growth …
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Key findings 1. Tech specialists tend to be highly educated – 57% have a degree – and well paid. At £850 a week, their mean earnings are 41% higher than the UK norm. 2. Only 16% of tech specialists are women – a figure that falls to just 10% for programmers and software development professionals. 3. Tech specialists are more likely than the average worker to be aged 35–44 – a third fall into this group, against 22% of the working population. 4. Tech specialists are more likely to be working in London and the south‐east – 43% work in this corner of the UK, against 29% of all workers. 5. Looking forward, the Tech Partnership predicts nearly 28% growth over the 2015–2025 period, substantially outstripping expected growth for the workforce as a whole, with more than 1.7m new jobs for tech specialists in the next decade. *The Tech Partnership is a growing network of employers collaborating to create the skills for the digital economy. To find out more, visit www.thetechpartnership.com To find out more about careers in this sector, visit www.questonline.co.uk and see our features on computing and IT, and telecommunications.
he global phenomenon of uninterrupted growth in the telecoms sector continues at an astonishing pace as the world becomes more and more interconnected. As the need for connectivity becomes ever more ubiquitous it creates career opportunities for people who are well trained, qualified and motivated in sectors other than the telecommunications industry itself. Most Forces leavers who want a new career as a telecoms engineer/planner/ designer would automatically – and logically – focus their job search within the telecoms industry by looking at companies such as BT, Virgin Media and the mobile phone operators. What we are observing, however, is that there are many other industry sectors that might not initially be considered that are also in the market for highly qualified students who have attained our Post Graduate Certificate in Wireless Communications. One of the main drivers for this is the Internet of Things. The IoT allows objects to be sensed and controlled remotely across existing network infrastructure, creating opportunities for more direct integration of the physical world into computer‐based systems, and resulting in improved efficiency, accuracy and economic benefit. What this means in plain English is that, say, your washing machine may detect a failing component and will issue a warning message; your fridge will detect if you are running low on a specific item and will let
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you know; you are out of your house and someone rings your doorbell – a text message will be issued to you phone; some cars now have the facility to send a signal to the emergency services in the event of collision detection. Our students are now working in industries such as the automotive sector. One is employed by Bentley Cars on wireless engineering; she not only gets to drive the cars, she is also flown out to its two biggest markets in the USA and China on business. Another works within Formula 1 on the vehicle and trackside communications systems – and, of course, he too enjoys worldwide travel to places such as Monaco, Dubai and so on throughout the F1 season. Tough job, eh?! This trend will continue into automotive, retail, banking, finance, health, emergency services, leisure, manufacturing and construction – the fully wireless‐ enabled new‐build housing estate will soon be upon us. The career opportunities are infinite and beyond! For career advice or information on our Post Graduate Certificate in Wireless Communications resettlement training course, please contact Mike Harbon … Get in touch email: mike@ubi‐tech.co.uk Web: www.ubi‐tech.co.uk See the advertisement on page 52
Get WISE with Wagtail
agtail UK Ltd has announced a brand new suite of dedicated search dog courses available for 2016. All Wagtail courses are delivered by industry experts with a wealth of knowledge and experience both in the UK and overseas. All instructors are qualified to the appropriate level, approved through the QCF and adept at delivering
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www.questonline.co.uk / March 2016
blended learning to audiences worldwide. Wagtail International School of Excellence Wagtail Specialist International School of Excellence (WISE) is a fully approved centre endorsed by Highfield Awarding Body for Certification. Its courses encompass formal assessment criteria to meet the NASDU (National Association of Security Dog Users) format and successful completion of courses is reflected with QCF (Qualifications and Credit Framework) certification. Wagtail aims not only to deliver courses in a professional manner, to meet the required standard, but to furnish learners with additional skills beyond the scope of basic guidelines, to enrich their depth of understanding and maximise their potential. With this in mind, all courses have additional lessons that students will find invaluable. There are dedicated training facilities on site and a wide range of ‘live’ training zones
in the local area (south‐west England) to enrich the learning experience. Home Office approved to hold real training samples, Wagtail believes that training on real substances is best practice and a superior option to pseudo‐scent samples. The Wagtail philosophy is to deliver quality without compromise – and this underpins all courses it provides. Wagtail promises to deliver the knowledge, skill sets and level of understanding that will enable candidates to thrive within the specialist canine industry. Get in touch Tel: 01745 561166 email: info@wagtailuk.com Web: www.wagtailuk.com See the advertisement on page 28
Professional Professional Locksmith Locksmith Training Training Courses Courses Sponsored by
I WAS A ROYAL ENGINEER AND NOW I’M A LOCKSMITH I was serving in the Royal Engineers and got the opportunity to train as a locksmith for operational requirements in Afghanistan. They requested 4 people to be trained as locksmiths prior to deployment in my regiment, so I volunteered. The training by 1st Call Lockouts ticked all the boxes and we got tools at the end. Being engineers getting tools is what sealed the deal! The course content and practical work was second to none. Richard and Jason worked as a double act teaching us the art of locksmithing. Whilst on deployment our skills were tested to the max, but the tech support from the team during the tour and ever since has been fantastic. I went back to 1st Call for advanced training as part of my resettlement. I was very fortunate to get a lot of 1-2-1 training and a lot of help with the business aspects of the trade, including advertising, supplier details and contacts for agency work.
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I left the army in 2009 and set up my company. Seeing an opportunity in my area for auto locksmithing, I contacted 1st Call and booked on the auto course. It was brilliant loads more gadgets and gizmos. My business has gone from strength to strength and it’s all thanks to the training and ongoing support given by 1st Call Lockouts and their fantastic team. Darren Ford Locksmith & Security Technician Email:darrenf@eflfire.co.uk Website: www.eflfire.co.uk
Resettlement matters
Let’s get physical! Quest’s ‘civvy’ contributor Ryan Mansfield, a college lecturer working with 14–16 year olds, reports once again from the resettlement frontline on an issue likely to be of concern to our readers: without the aid of a crystal ball, how on earth can you discover what trade sector you’d enjoy working in the most? Dipping into assorted hands-on, labourintensive trades can be a great way to find out
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here’s something kind of fulfilling about rolling up your sleeves and doing an honest day’s work. That feeling of physical exhaustion that kills you off to that point where you don’t even want dinner and the voice in your head begs you to go straight to bed, is one of strange satisfaction. So here’s where I make my presumptions (to the point of being stereotypical): you joined the Armed Forces – through choice – so therefore I am assuming you like a challenge, are willing to put in the effort and are not afraid to embrace the contest that is the Great British weather. You also don’t fancy the thought of sitting in an office and staring at a computer screen? If that sounds about right, read on … If you’ve carried on reading, then you have already acknowledged that you’re a ‘hands on’ sort of person, but how do you know what type of industry you’ll enjoy the most? Well in truth it doesn’t really matter, if you’re clever about it you can give them all a try and see for yourself. In the past four years, I’ve done additional work for a builder, painter and decorator, gardener, roof tiler, plasterer and even a headstone fitter, all the while maintaining my normal nine‐to‐five job. There’s no such thing as a day off. I find that, if I float into something totally different from my everyday job whenever possible, it tests my brain in other ways and gives me something completely different to think about. However, it quickly became apparent to me that all of these jobs share something in common: when you get home you know you’ve done them! Although it’s something I take for granted, working hard physically was what made all these opportunities arise. It also became very evident that I couldn’t keep up with the demands this kind of work placed on me, so had to turn some of it down. So why is it so hard to find people that will put the graft in? Well, unfortunately, some people can be lazy. Many of them would rather pay someone to do a job that they are probably more than capable of doing themselves if they applied a bit of common sense,
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thought or could simply be bothered. Many times I’ve been working at a house on a Saturday morning while the owner sits on their backside watching Countdown or Pointless, and all I’m doing is gently pushing the mower around the lawn with my top off. Shall I do it, or shall I pay someone £7 to do it? It’s that easy to talk yourself out of, and yet you will be offered cups of tea and bacon butties like there’s no tomorrow, ultimately slowing your productivity. I get the impression that, for some people, it’s about having the company around as much as anything else.
Resettlement matters
So as we’ve established, demand for people willing to do manual labour is high – and it’s something that really should be taken advantage of. Not only is this approach to work quick and efficient, you can be drafted in to start straight away and you can get cracking. Not to mention, I guarantee if you see a builder or tradesman working on your street and approach them for work, they will be behind schedule and only too happy to take someone on, especially in the summer months. Some jobs can take weeks or even months to finish, and no profitable business person wants to turn work away. If you look like you’ve got something between your ears, they’ll get you working on one site while they head off to a different job. Everyone’s a winner! Furthermore, many tradesmen are friends despite being in competition with one another – another reason, I assume, why there’s plenty of work to go around, and has resulted in one job leading to many more for me. Once you’re in with one, you’re in with them all.
I don’t want to make it sound too easy, but if you show a bit of competence and nous, you’ll find you are trusted with jobs and in quite a cushy position, sometimes leading, or even working on separate jobs altogether. Add in the highly desirable facts that you’re not 17, covered in acne and can actually string a sentence together, and you’re on easy street. They’ll be begging you to stay. In fact, there is a theory in the trades that no young apprentice communicates through speech until 21, just strange grunts and noises. The fact that you may sometimes find yourself working alongside such specimens is a rare downside to these types of jobs – but, if anything, their incompetence will just make you look better, faster.
“You’re being paid to attempt something you think you’ll like, yet able to walk away with no ties at any moment” This approach of floating in and out of trades can be a great way to test the water and try your hand at the physical jobs that are out there. You’re effectively being paid to attempt something you think you’ll like, yet you are able to change your mind and walk away with no ties at any moment if it’s not what you thought it would be. In a world where you need qualifications to do pretty much anything, that’s a great bonus. Obviously, you will need qualifications if you choose to make a career out of one of these options, so work when you’re not studying and either have a job waiting for you when you finish, or go it alone if you feel you have the necessary experience and skills to do so. Most of the people I have worked for in different trades are straight‐up blokes. They qualified from the University of Life and say things like ‘You could spell the word “fudge” with my exam results.’ They are firm, fair and just want to make money, and will respect you more if you’re of the same ilk. If anything, it’s good to see they have broken away from the shackles of normal working life and made a go of it alone. The best blokes I’ve worked for have character and pride in their work. The rest all just falls into place. Remember, they need you as much (if not more) than you need them, so don’t be afraid to approach local tradesmen and get to know other people in that and other similar trades. Your ability to network is arguably more powerful than any CV or cover letter, and a bit of personality will go a long way – after all, it’s not what you know …
WRITE TO RYAN … Ryan would be delighted to hear from you if you feel he could offer you any help or guidance, from a ‘civvy perspective’. To get in touch, email ryan_quest@hotmail.com Because it is likely that many Service leavers will have similar concerns, we would like to encourage you to get in touch with Ryan and, in turn, we will aim to publish any resulting useful advice (anonymised, of course!) in future editions of Quest for the benefit of our wider readership.
Good luck, as always.
March 2016 / www.questonline.co.uk
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Sport and fitness
Sport and What’s involved? ogether, sport and fitness make up one of the UK’s largest employment sectors, as well as one of the fastest‐growing sectors in the UK economy, focusing on the leading and supervision of sport, exercise and physical activity. The UK has thousands of sport and fitness clubs, leisure centres and gyms for public use, and there is an increasing demand for skilled exercise professionals to fill the growing number of employment vacancies.
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Sport and fitness skills gained in the Services Each Service has its PT instructors. Military PTI class 1, 2 and 3, and the All Arms PTI certificates qualify holders to join the Register of Exercise Professionals (REPS – see box), and there is growing formal recognition for military qualifications by civilian authorities (courses on coaching and officiating, for example, can lead to recognised civilian qualifications). The sector will generally accept relevant Service training and experience, but you must be prepared to take additional courses or undergo assessment to reach official standards. Indeed, when many people think of ex‐Services personnel going into the fitness business, military PT‐based organisations (e.g. ‘boot camps’) are the first to spring to mind, with their outdoor fitness classes run by serving or former members of the Armed Forces. With this in mind, there are courses available that are specially tailored to Service leavers wishing to take up such roles. The situation is similar in outdoor education and development. The various regulatory bodies accept only
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civilian qualifications, so Armed Forces’ adventurous training instructors will have to ensure they meet civilian standards if they wish to continue in this area on leaving the Services.
Get qualified! There are many different qualifications that help with a career in sport and fitness. Technical ability is critical, as are skills like effective communication, customer care, teamwork and interpersonal experience. Many sport and recreation‐related foundation, graduate and postgraduate degrees allow people to teach PE in schools. Some are part‐time or taken through distance learning, so they are suitable for those already in employment. Higher national diplomas (HNDs) and certificates (HNCs) also prepare people for management jobs, although expertise in a particular sport or area of fitness is also required. Some FE colleges offer specialist qualifications, and sports coach UK works with the various sport national governing bodies (NGBs) to provide personal development programmes for all sports coaches. There are sport National and Scottish Vocational Qualifications (N/SVQs) at levels 1–3. For the most up‐to‐date information on these, contact SkillsActive (the Sector Skills Council for Active Leisure, Learning and Well‐being) direct (see ‘Key contacts’). Individuals are assessed in a number of competencies in the workplace, with most qualifications requiring six mandatory units and four optional ones. To gain them, individuals will need a portfolio of skills and responsibilities. Many people start by gaining a qualification like an NGB coaching or fitness instruction award, and then work to gain the necessary experience. In the fitness industry, the aforementioned REPs is a system of self‐regulation for everyone
involved with exercise and fitness (again, see the box, which includes a list of the types of employee this covers), while physical education teachers in schools and colleges will have a teaching degree or postgraduate qualification in PE.
Finding employment Fitness instructing A common way to enter the health and fitness sector is as a fitness instructor. Although there are no formal academic requirements for this, a recognised fitness instructor qualification is usually required and the minimum age to practise unsupervised is 18 years. Applicants to instructing courses require no formal qualifications although it can be an advantage to hold a first aid certificate. For those wishing to enter the industry, it is – as mentioned above – an advantage to register with the Register of Exercise Professionals
READ ABOUT REPS … If you are serious about finding work in the fitness industry, you should be affiliated to the Register of Exercise Professionals (REPs). This is an independent public register that recognises the qualifications and expertise of health-enhancing exercise instructors in the UK. One of its key functions is to provide a system of regulation for instructors and trainers, to ensure they meet the health and fitness industry’s agreed national occupational standards (NOS). Members are acknowledged for their: • professionalism • adherence to the industry’s nationally recognised standards • ongoing education. They are bound by a Code of Ethical Conduct and hold appropriate public liability insurance. In order to remain on the Register, members must continue to meet the standards set for their profession through continuing professional development (CPD). Membership, which costs £40 a year, is open to exercise and fitness professionals in a wide variety of roles. It also allows for the transferability of skills throughout the UK, across participating countries in Europe and around the world. To find out more, visit www.exerciseregister.org
Sport and fitness
fitness (REPs – see box). Fitness instructor work can cover a wide range of activities at a variety of levels, as highlighted by the list of typical REPs members in the aforementioned box. For those wishing to change career and enter this industry, there is a range of opportunities available; in addition, entry to roles at an older age is not uncommon. There are a host of industry‐endorsed courses, vocational qualifications, apprenticeships and training schemes available.
Sports coaching, teaching and instructing Coaching may form part of a full‐time job role in the industry, like a sports development officer or outdoor instructor. Coaches need an appropriate qualification from a sport NGB, and many of the personal qualities of the coach are ‘people skills’. There is a growing trend within coaching towards part‐time or freelance employment. Work is available as a voluntary coach within sports clubs or as a part‐time session coach in leisure centres. Many coaches work freelance for a number of organisations, and most have other jobs as well.
The outdoors There are many organisations providing all age groups with a range of sporting, physical and development activities, like walking, climbing, kayaking and caving, or just enjoying their surroundings. Instructors must hold a recognised award from the relevant NGB. Expedition companies usually have a small head office staff who organise and market the activities, and a number of freelance leaders and guides who manage things in the field. Service experience is relevant in this area, and it is common to start as a contracted expedition manager before joining a company in a regular capacity.
Sport, recreation and leisure centres Sport, recreation and leisure centres catering for a wide range of indoor and outdoor sports exist throughout the UK. Employment varies from receptionists, lifeguards, coaches/instructors, supervisors, booking managers and plant technicians to centre managers. Most people start in this area by obtaining coaching or lifeguard awards, and gain experience before moving into management.
SKILLS SHORTAGES IN THE INDUSTRY Research has identified particular recruitment difficulties and skills issues facing employers in the sports, fitness and outdoors sectors. The most common skills highlighted as in need of improvement among existing staff were: • sport-specific technical skills • communication • management • child protection. Source: SkillsActive
Sports development Most local authorities and governing bodies have sports development teams that provide sport and recreation on an outreach basis, taking it into rural and urban communities. Experience in voluntary sports coaching and administration or strategic leisure management is relevant. Specific sports development qualifications and courses exist at certificate and diploma levels; however, coaching awards are usually sufficient.
What can you earn? The sport and fitness sector is not particularly well paid, starting with the minimum wage. According to the latest available edition of SkillsActive’s Working in Fitness Survey, the average basic salary is £22,700 across all occupations working in full‐time employment. However, this varies widely according to factors such as location and type of work. Some examples are: ● full‐time gym instructor £15,100 ● full‐time personal trainer £22,500 ● part‐time sports coach £16,700 ● part‐time exercise referral £18,100.
KEY CONTACTS Department for Culture Media & Sport, Tel: 020 7211 6000 email: enquiries@culture.gov.uk Web: www.gov.uk/government/organisations/ department-for-culture-media-sport Twitter: @DCMS Register of Exercise Professionals (REPs), Tel: 0330 004 0004 Web: www.exerciseregister.org Twitter: @REPsUK SkillsActive, Tel: 0330 004 0005 Web: www.skillsactive.com Twitter: @SkillsActive sports coach UK, Tel: 0113 274 4802 Web: www.sportscoachuk.org Twitter: @sportscoachUK
March 2016 / www.questonline.co.uk
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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
GET INTO TEACHING The Troops to Teachers non-graduate programme is a great opportunity for eligible Service leavers to become primary or secondary teachers, gaining a University of Brighton degree and earning a salary whilst training. This employment-based programme matches you with a school in your home location for two years of training, supporting you through intensive study weeks and weekly web based university studies.
18 www.questonline.co.uk / March 2016
Develop your unique knowledge and experience and graduate ready to inspire the next generation.
Find out how you can become an outstanding teacher: www.brighton.ac.uk/troops troopstoteachers@brighton.ac.uk 01273 643598
Career briefing
Administration What’s involved? The job of an administrator is central to the sound management of an organisation, whether in the private, public or not‐for‐ profit sector. Administration is everybody’s business. It is about coordinating resources, systems, procedures and services – oiling the wheels of the organisational machine. Technological advances and flatter structures mean that more people now have a responsibility for administrative tasks within their jobs. The position of an administrator is best illustrated by the company secretary, although the function is fulfilled in a range of positions. The job title varies and may include secretary to the trustees, administration or human resources manager or officer, or office manager. Administrative management, sometimes also referred to as business administration, is the management of an office, business or organisation. It involves the efficient organisation of people, information and other resources to achieve organisational objectives. Information is key to business operations, and people are the resources who make use of information to add value to an organisation. This means that companies will struggle without some type of administration management. The UK economy depends on the effective operation of companies. Fundamental to this is their ability to apply quality administrative practice through a combination of professional
administrators and, increasingly, good generic administration skills, alongside other technical or specialist skills. Properly qualified administrative managers play a major part in the legal running of an organisation. They keep a watchful eye on legislation affecting the organisation in areas such as human resources, finance, facilities, equipment and resources, and information technology. The range of duties varies considerably depending on the nature and size of the organisation, and this diversity is attractive for many people.
Administration skills gained in the Services All three Services have their own specialist administrators – generally in the Supply Branch (RN), the Adjutant General’s Corps (Army) and specialisations in the RAF’s administrative branch. However, all Service people are involved in administrative tasks for much of their time in uniform. These tasks vary from full‐time secretarial and personal staff functions to the basic administration that is essential to team operations.
TRANSLATE YOUR SKILLS The ability to organise, plan, project manage and control systems is, of course, important; however, other aptitudes and experience are equally vital. Skills such as effective communication, good interpersonal skills, ability to work on own initiative and in teams, and the ability to relate to customers, are highly valued by employers.there any pre-course self-study?
Get qualified! Skills CFA (formerly the Council for Administration), the Institute of Chartered Secretaries and Administrators (ICSA) and the Institute of Administrative Management (IAM) together offer a host of qualifications to those wishing to work in this sector. Please visit their websites (see ‘Key contacts’) to find out more, or read the extended version of this article online at www.questonline.co.uk There are many different qualifications available, as well as relevant work experience that helps with a career in business administration. The ability to organise, plan, project manage and control systems, among many other skills, is as vital as administrative skills and experience. An extended, more detailed version of this article is available on our website at www.questonline.co.uk
KEY CONTACTS Skills CFA, Tel: 020 7091 9620 email: info@skillscfa.org Web: www.skillscfa.org Twitter: @SkillsCFA Institute of Chartered Secretaries and Administrators, Tel: 020 7580 4741 email: info@icsa.org.uk Web: www.icsa.org.uk Twitter: @ICSA_News Institute of Administrative Management, Tel: 01952 797 396 email: info@instam.org Web: www.instam.org Twitter: @IAM_1915
March 2016 / www.questonline.co.uk
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Road transport driver training and freight management
Hit the road! Want to carve out a new career in the world of road transport? Here’s the steer on driver and transport manager qualifications, licensing and training
What’s involved? This article aims to give you the inside track on passenger transport and road freight driver training, as well as transport management, with a particular focus on the qualifications and licensing that will help you make your way in these sectors. Logistics (the movement of freight) is often described in terms of the method of goods transportation (i.e. road, sea, air or rail), however major logistics companies use all types of transport within a variety of industries. It is still very much the case, though, that road freight transport makes up the majority of the market: in the UK it is the main mode in use and still on the increase. The industry is heavily reliant on subcontractors and smaller haulage firms, hence the need for extensive, well‐ structured and continuing training to recruit and retain drivers.
E-commerce has started to change the logistics of goods’ sale and delivery, and has created new demands for customer service skills among drivers
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Get qualified as a driver
To become a lorry, bus or coach driver you need to: ● have a full car driving licence ● be over 18 for lorries, or 24 for buses and coaches (but there are some exceptions) ● hold a professional driving qualification called the Driver Certificate of Professional Competence (CPC). You must have the full Driver CPC (see below) if you drive a lorry, bus or coach as the main part of your job. You need to pass four tests to get it.
Road freight transport driving LGV (C) licence holders (see panel titled ‘Vehicle licensing categories’) require a current clean B (motor car) licence, and a minimum age of 18. Some insurers may insist that those driving certain loads (e.g. hazardous chemicals) are over 30. Employers and trainers look for ability in reading, writing and maths, and require an aptitude test. Everyone is required to take a medical exam, including eyesight and colour blindness tests. The LGV Certificate of Professional Competence (CPC) CPC training is continuing professional development that carries on throughout a professional lorry driver’s career. All professional lorry drivers are now required to hold a Driver CPC in addition to their vocational driving licence. This is designed to improve the knowledge and skills of professional LGV drivers throughout their working life. You must get the Driver CPC initial qualification if you’re new to professional driving and want to drive a lorry. When you qualify you’ll get the new Driver
Qualification Card (DQC). You must have this with you whenever you’re driving professionally. There are two parts to the legislation: 1. the initial qualification, which must be achieved by new LGV drivers along with their vocational licence to enable them to use their licence professionally 2. periodic training, which involves all professional drivers undertaking 35 hours of training every five years. New LGV drivers have to pass an initial Driver CPC qualification before being able to drive professionally. This can be taken at the same time as the vocational driving test. Existing professional lorry drivers are deemed to hold Driver CPC by ‘acquired rights’. However, they must complete their periodic training within five years of the introduction of Driver CPC, which means LGV licence holders should have done this by 9 September 2014. You won’t get a DQC if you have your Driver CPC through ‘acquired rights’ until you’ve done 35 hours of periodic training. Your driving licence is proof of your Driver CPC until you’ve done this. You’ll get your DQC when you’ve completed either: • your initial qualification • your 35 hours of periodic training if you have a Great Britain photocard licence.
Passenger transport: coach and bus driving There are no formal academic entry requirements to become a coach driver,
VEHICLE LICENSING CATEGORIES Although there are several others, the basic vehicle licence categories are: • A – motor cycle • B – motor car • B+E – motor car and trailer • C – lorries over 3,500 kg with a trailer up to 750 kg • C1 – lorries between 3,500 kg and 7,500 kg with trailer up to 750 kg • C+E – lorries over 3,500 kg with a trailer over 750 kg • D – PCV with more than eight seats and trailer up to 750 kg • D+E – as D, with a trailer over 750 kg • D1 – PCV with 9–16 seats, with or without trailer up to 750 kg • D1+E – as D1, with a trailer over 750 kg. Source: www.gov.uk
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Road transport driver training and freight management
although employers expect basic levels of literacy and numeracy. Bus drivers, however, need to have a PCV licence, also known as a category D licence, as well their PCV Driver CPC (see below). To drive for a commercial operation, coach drivers will also need a PCV Driver CPC. Adult entry is common, and drivers in the Forces with a D licence must convert to civilian standards and practices. To train for this licence, a full UK driving licence is required. Drivers cannot train for the PCV licence and Driver CPC until they are at least 18. However, PCV drivers must usually wait until the age of 24 to be allowed to drive on major bus or coach routes. Many companies give entrants PCV and Driver CPC training while paying them a trainee wage, although it is also possible to train for the licence and Driver CPC independently. The PCV Certificate of Professional Competence (CPC) As discussed in relation to lorry drivers above, all professional PCV drivers are also required to hold a Driver CPC in addition to their vocational (D or D1) driving licence. You must get the Driver CPC initial qualification if you’re new to professional driving and want to drive a bus or coach. When you qualify you’ll get the new Driver Qualification Card (DQC). You must have this with you whenever you’re driving professionally. Again, there are two parts to the legislation: 1. the initial qualification, which must be achieved by new PCV drivers along with their vocational licence to enable them to use their licence professionally 2. periodic training, which involves all professional drivers undertaking 35 hours of training every five years.
New PCV drivers will have to pass an initial Driver CPC qualification before being able to drive professionally. This can be taken at the same time as the vocational driving test. Driver CPC came into force across all EU member states in September 2008 for commercial PCV drivers. Existing professional PCV drivers are deemed to hold Driver CPC by ‘acquired rights’. However, they must complete their periodic training within five years of the introduction of Driver CPC, which means that PCV licence holders should have done this by 9 September 2013. Again, you won’t get a DQC if you have your Driver CPC through ‘acquired rights’ until you’ve done 35 hours of periodic training. Your driving licence is proof of your Driver CPC until you’ve done this. As for LGV driving, you’ll get your DQC when you’ve completed either: ● your initial qualification ● your 35 hours of periodic training if you have a Great Britain photocard licence.
Van driving A number of people drive vans either full‐ time or as part of another job. Those driving vans over 3.5 tonnes need a C Licence and those driving vans over 7.5 tonnes require a C1 Licence. For smaller vans, only a B Licence is required. The minimum age for driving ‘light commercial vehicles’ is 18, although some insurers insist on 21. Some employers prefer people aged 25 with experience and a good driving record.
Chauffeurs Driving, maintaining and cleaning high‐ powered cars, together with a B Licence, are the basic requirements for this employment. Chauffeurs should have several years’ driving experience with a clean record. Membership of the Institute of Advanced Motorists and some knowledge of defensive driving techniques could be advantageous.
Taxi drivers and private hire Taxi drivers must hold a full, clean B Licence. They need good local area knowledge and may require a test. They are licensed by their local authority, or the Public Carriage Office in London, and this special licence can be held only by people over 21 who have passed a medical.
Carriage of dangerous goods Every company involved in the transportation of dangerous goods must have a Dangerous Goods Safety Adviser (DGSA), who must pass the necessary courses to become qualified in: ● basic dangerous goods transport ● safe transport of dangerous goods in small packages ● completing and checking dangerous goods transport documents ● safe loading of dangerous goods vehicles and containers.
IT has revolutionised the way in which vehicles and loads can be planned and monitored
21 March 2016 / www.questonline.co.uk
Road transport driver training and freight management
Transport and driving skills gained in the Services The Defence School of Transport (DST) takes students from all three Services on a huge range of courses. Programmes emphasise vocational qualifications and apprenticeships, so that every student on a major course leaves with a qualification. For resettlement, training in transport management and driving can be accessed through the Career Transition Partnership. If you are a Service driver who already holds a C or C+E Licence (see the box titled ‘Vehicle licensing categories’) you may need to convert to civilian standards and practices.
The CPC and Armed Forces drivers Because those driving as part of their job in the Armed Forces are exempt from CPC requirements while serving (Driver CPC does not form part of MoD LGV training), those leaving the Forces with an LGV licence issued after September 2009 will need to pass the initial seven‐hour core module Driver CPC qualification in order to obtain their Drivers’ Qualification Card, which will allow them to drive legally in a civilian capacity. They will then have five years in which to complete the required 35 hours of periodic training.
HOW TO GET AND KEEP FULL DRIVER CPC 1. 2. 3. 4.
5.
Apply for a provisional lorry or bus licence. Pass the four tests that make up Driver CPC to qualify. Take 35 hours of periodic training every five years to stay qualified. Sign a declaration every five years until you’re 45 to show you still meet the medical standards. Provide a medical report every five years after you’re 45 to renew your driving licence – you need to do this every year when you reach 65.
For more information, please visit the gov.uk website (see ‘Key contacts’).
Get qualified as a transport manager Freight logistics companies fall into two groups: those that manage their own distribution system and those that manage it on behalf of another company; the latter organisations are referred to as third‐party logistics (3PL). According to Skills for Logistics (the Sector Skills Council for the UK’s freight logistics industries), more than 60% of UK freight is carried out for ‘hire and reward’ (i.e. 3PL) on behalf of another company. There are five main routes into transport management. 1. Graduate training entrants join management‐training programmes run by employers. Degrees may be in transport and logistics, or in more general qualifications. 2. Postgraduate entry applicants will have an MSc in logistics or supply chain management, or an MBA in an appropriate discipline. 3. Graduates with management experience may look for a career change into transport and logistics, and will need to gain the necessary knowledge. 4. Service leavers with A‐levels may move into management through on‐the‐job experience, while also studying for professional exams. 5. Professional qualifications, which must reflect the needs of the profession and employers, enable the translation of Service skills into their civilian equivalents. Freight transport vocational qualifications are available as national and Scottish vocational qualifications, and as apprenticeships.
Source: www.gov.uk
CPC for transport managers
HAVE YOU GOT WHAT IT TAKES TO BE A TRANSPORT MANAGER?
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The following personal qualities and skills are valued in people working in this field: • core technology skills – PC literacy – communications – machinery – warehousing – warehouse management – analysis • people skills – problem solving – leadership – communication – team building – decision making.
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The CPC (see above) is a suitable first‐level qualification for those wanting to pursue a career in transport management and fleet operation in the road freight industry – whether self‐employed or as an employee of a larger organisation – and provides a good basis from which to progress to professional qualifications. Those operating or managing goods vehicles over 3.5 tonnes GVW require an Operator CPC, also known as the Transport Manager’s CPC (this is a separate qualification from the Driver CPC discussed above, so anyone holding an Operator CPC who still drives professionally as part of their job will also need to hold a Driver CPC). Those wishing to obtain a standard licence must hold the relevant Certificate of Professional Competence in Road Haulage (CPC) qualification. A Standard Operator’s
Licence is required for ‘hire and reward’ operations and a Restricted Operator’s Licence for own account.
CILT(UK) qualifications The Chartered Institute of Logistics and Transport in the UK (CILT(UK)) offers a number of formal qualifications at all levels (because they are modular, most can be studied as stand‐alone units). For example: ● level 2 Certificate – for new employees or students; provides a broad understanding of logistics and transport ● level 3 Certificate – designed to provide a solid foundation for a career within the transport, logistics and supply chain sectors; aims to equip existing and potential supervisors and first‐line managers with a complete set of management skills. You can find full details of all CILT(UK) qualifications at the different levels on its website (see ‘Key contacts’).
Finding employment Prospects for employment are good. Industry insiders point out that the UK freight transport sector is heading for a massive shortfall in personnel over the next few years. With this in mind, a number of training companies are focusing on helping Service leavers prepare to enter the industry.
KEY CONTACTS Chartered Institute of Logistics and Transport in the UK, Tel: 01536 740100 Web: www.ciltuk.org.uk Twitter: @ciltuk People 1st, Tel: 020 3074 1222 email: info@people1st.co.uk Web: www.people1st.co.uk Twitter: @p1stgroup Skills for Logistics, Tel: 0117 9859 119 email: admin@logisticsjobshop.co.uk Web: www.skillsforlogistics.org Twitter: @SfL_SSC For more information on obtaining your Driver CPC, see www.gov.uk (in the ‘Driving and transport’ section) For further information, see www.gov.uk
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
Train now in and AUTOMAT OM IC lorry and get a Manual Licence
;9(5:769; +0:;90)<;065 Drivers CPC LGV: Large Goods Vehicle PCV: Passenger Carrying Vehicle ADR: Carriage of Dangerous Goods Forklift Truck Reach & C/balance DSA approved for all Driver Training
4(5(.,4,5; ;9(0505. CPC Road Haulage Management NEBOSH 10SH Dangerous Goods Safety Advisor Dangerous Goods By Air and Sea ELCs can be used for some of these courses
*VUZ[Y\J[PVU 7SHU[ *V\YZLZ Tower Crane JCB 180 Exc Mobile Cranes JCB 360 Exc Crawler Cranes Ride On Roller Lorry Loader (HIAB) L/Shovel Large Dumper F/T Dumper CPCS Cards for all Plant Training
Forensic Accident Investigation Considering a new career? Thought about accident investigation? Want to know more? Investigation work includes in brief: Interviewing injured parties, visiting accident sites and gaining evidence in personal injury claims.
For full information pack on the training course (ÂŁ1665.75 plus VAT) contact us on
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23 March 2016 / www.questonline.co.uk
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
THE ROAD TO YOUR FUTURE
OPEN THE DOOR
TO A NEW CAREER IN HOSPITALITY
Starts with Transport Training Academy Transport Training Academy (TTA) is a well-established and respected training organisation who has been providing Logistic and Plant training to military personnel on their resettlement programme for nearly ten years. Team TTA is fully committed to supporting you throughout every step of your learning journey and beyond. TTA’s instructors include ex-military personnel who fully understand the emotions you will be experiencing at this important WUDQVLWLRQDO VWDJH ZLWKLQ \RXUbFDUHHU b
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24 www.questonline.co.uk / March 2016
Entrepreneur in Edinburgh?
Manager in Manchester?
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Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
25 March 2016 / www.questonline.co.uk
Surveillance
Surveillance What’s involved? n recent years there has been a sharp rise in demand for covert surveillance operations (including private investigation, PI) to counteract a range of criminal activities, such as insurance and workplace fraud. A variety of organisations, industries and businesses use surveillance and PI operatives – either employing them directly or subcontracting their services as required. Much of the industry comprises ex‐military personnel, and the private sector is currently at an all‐time high, with much work coming from major insurance companies investigating personal injury claims. Surveillance saves money, defeats crime and provides evidence to gain convictions, with clients spending money on operatives in order to save money for their own businesses. In general, the market is strong, expanding and ideal for those with operational experience from the Armed Forces. The role of a surveillance or PI operative in the private sector is to gather intelligence and evidence covertly without the subject of the surveillance being aware, in order to gain
I
26
www.questonline.co.uk / March 2016
a pattern‐of‐life study on the subject. Hours can be unpredictable, and the work challenging, time‐consuming and occasionally frustrating. Operatives may need to travel long distances (sometimes in short periods of time), and the work requires flexibility, mental agility, patience, professionalism and stamina. It requires commitment, honesty and the ability to work alone or as part of a mixed‐gender team.
Surveillance-related skills gained in the Services Surveillance work is perfect for ex‐military personnel – especially those with experience in covert operations. Directly transferable skills include: ● flexibility and multi‐tasking ● professionalism and reliability ● integrity ● working on own initiative while simultaneously working as part of a team ● quick thinking/acting and clear communication ● patience (‘hanging around’ is inevitable) ● vigilance (noting minute details and changes)
a relatively good level of fitness being a safe driver and having technical competence. Other skills include: ● working within the law ● accurate record keeping that may need to stand up to scrutiny in court. Several companies actively recruit from ex‐military personnel, fully recognising the range of transferable skills and personal attributes of those men and women who have been members of the Armed Forces. ● ●
Get qualified! Although relevant technology training will help operatives keep up with the fast pace of change in terms of the equipment used (e.g. covert cameras and vehicle tracking), there are currently no compulsory qualifications or licensing requirements to work specifically in the surveillance industry (other than to operate CCTV equipment). And, while having qualifications will improve your job prospects with larger surveillance companies, you should be aware, when choosing a training provider, that each sets its own standards and its own benchmarks,
Surveillance
and governs the amount of practical work you carry out as part of the course. Indeed, where surveillance‐related awards, certificates and diplomas are concerned, there is currently no ‘official’ governing body (along the lines of the SIA) that dictates or approves what goes into training courses and qualifications. The SIA is, however, currently developing its approach to the licensing of private investigation activities. It has now endorsed a qualification and says that it will ensure that licence‐linked qualifications are available when it regulates this sector – so, operating as a private investigator, security consultant or precognition agent will be licensed. See ‘Private investigation update’, below, to find out more. Currently, training providers design and offer their own qualifications in surveillance and PI, and – as mentioned above – set their own standards. In effect, this means that no two courses from different training providers either offer the same course content (in terms of theory and practical work), title or structure, or result in the same qualification or level of skills – so, when selecting where to do your training, it is absolutely vital that you do your homework. Always bear in mind that the certificate with which you leave your course (if you pass!) is worth something in the outside world only if the company that provided your training is respected and has credibility in the industry. For this reason, the best advice we can offer to our readers is ‘let the buyer beware’! To gain the required skills, some in this sector also advise training with operational training companies that conduct surveillance as well as provide courses. The advantage of this is that – although it is comparatively rare that trainees will end up working with that particular company – they could find themselves part of a useful network, and possibly recommended to other operational companies and organisations.
TOP TIPS FOR TRAINING Some useful advice for would-be operatives seeking appropriate training … Before you commit: • research the qualification – what exactly does it cover, and is it respected and credible in the industry and the outside world? • speak to students who have taken courses with the companies you are researching – they will be able to give you impartial information about the courses and about their employment opportunities on completing them • talk to learning providers and ask to visit their premises to sit in on the training that is actually taking place.
So, to sum up the general industry advice on training, if you are thinking of pursuing a career in this industry you should carry out your own, very thorough, research and strive to meet with a reputable training provider before making any commitment. You should also be wary of any training company that promises employment on completion of a course or that you will be added to a database of operators as a means of finding guaranteed employment.
Private investigation update The SIA is currently developing its approach to the licensing of private investigation activities. It has already endorsed a qualification and will ensure that licence‐ linked qualifications are available when it regulates this sector. According to the Private Security Industry Act 2001, which defines the licensable activities of private investigations, you will, when the new legislation comes in to force, need an SIA licence if you are involved in any surveillance, inquiries or investigations carried out for the purposes of: ● obtaining information about a particular person or about the activities or whereabouts of a particular person, or ● obtaining information about the circumstances in which, or means by which, property has been lost or damaged.
THE DAY JOB: PRIVATE INVESTIGATOR Typically, operatives travel long distances to conduct covert surveillance – preferring not to work on their own doorsteps. Many operatives work from home, travelling daily to the location of surveillance and acting on the brief given by the client. A normal ‘start’ is about 5am, and will entail reconnaissance, static work, mobile and foot surveillance (with the subject being filmed for evidence in either civil and criminal cases in court). A day of surveillance usually ends with report writing. Operatives do stay overnight in some locations, depending on how long the particular job is taking or the proximity of the next job to the current one. An operative could find him/herself working covertly in a supermarket, a city centre, a building site, flying abroad for a short period of time (to hostile and nonhostile environments), and so on. Each day is different, and no two jobs are the same. An operative might expect to be monitoring, for example, someone who has claimed money for an injury that they say prevents them from walking or driving. In gathering evidence against that person, the operative would be taking notes and filming how far the person actually walked, drove, etc., then handing over that evidence to be used in a court of law.
This includes anyone involved in providing contracted private investigation services: employees, employers, managers, supervisors, and directors or partners of private investigation companies. It is as yet unclear if the Home Office will also require the SIA to regulate ‘in house’ private investigations. Please check the SIA website (see ‘Key contacts’) for the latest available information.
Finding employment There are numerous organisations that look to employ surveillance and PI operators. Some of these provide services to the corporate/legal sector, where surveillance is often utilised to help in the fight against suspected fraud, theft and corporate malpractice, and with legal and civil actions, disputes and litigation cases. There are also companies who work within the provision of investigation and surveillance services purely to the private individual, where matrimonial and personal issues, say, are involved. Operatives may work directly for surveillance companies or have work subcontracted to them. As the above examples make clear, there is a broad range of operational work available and it is down to the individual operator to decide which area he/she wishes to work in. Initially it may be a case of taking whatever is on offer and that you are comfortable with, in order to build operational experience and find your feet in this sector. Working in this area offers an ideal opportunity for many ex‐Service personnel. Being your own boss, in a role that has plenty of variety, makes it an exciting, rewarding and, potentially, adventurous choice.
What can you earn? If an operative is employed by a company then, depending on the size of that company, he or she can typically expect an annual salary that starts at about £20,000. Some companies may offer overtime at an hourly rate, a bonus scheme, a company car, travel expenses and all surveillance equipment. Subcontracted work is often paid by the day, which may typically amount to between £110 and £250, depending on experience.
KEY CONTACTS Association of British Investigators, Tel: 01253 297 502 email: info@theabi.org.uk Web: www.theabi.org.uk Twitter: @investigatorsUK Institute of Professional Investigators, Tel: 0870 330 8622 email: admin@ipi.org.uk Web: www.ipi.org.uk Twitter: @IPInvestigators Security Industry Authority, Tel: 0844 892 1025 Web: www.sia.homeoffice.gov.uk Twitter: @SIAuk
March 2016 / www.questonline.co.uk
27
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
LOOKING FOR A CAREER IN MARITIME SECURITY? Ambrey Risk is the leading international Private Maritime Security Company, Providing a range of security services to the Commercial shipping and oil and gas sectors throughout the world. Why should you choose Ambrey Risk: • Our deployed teams are drawn from all sectors of H M Forces • Delivering the essential City & Guilds Level 3 MSO, Highfeild First Aid at Work incorporating FPOSi, City & Guilds Level 3 Education & Training and Highfeild, Port & Terminal Security Risk Management. 2WKHU TXDOL¿ FDWLRQV LQFOXGH )326L DQG the Maritime Coastguard agency STCW95 (All four Modules) • High percentage of candidates who pass our MSO course are immediately put forward for deployment opportunities • Offering Continued Professional Development with opportunities for promotion • Flexible work patterns
Tel: +44 (0) 203 503 0340 • Email: recruitment@ambreyrisk.com
www.ambreyrecruitment.com
28 www.questonline.co.uk / March 2016
Resettlement matters
Maximise your resettlement training Your time in the Forces is likely to have been an all-consuming career experience. Despite that, you may yet have many years ahead of you in the workplace, which means it’s important to make the most of the resettlement options open to you. This five-step guide will help you to plan … t’s likely that your last few weeks in the Forces will be frantic, and in all the changes you may overlook planning for a smooth transition into a civilian career and the rest of your life. But setting aside time before you leave and looking at all your resettlement options will provide the solid foundation you need to build your new career.
I
30 www.questonline.co.uk / March 2016
Step 1: Plan, research and seek advice
Step 2: Find out about financial support
Ensure that you use your Standard Learning Credit (SLC) and the Enhanced Learning Credit (ELC) to build skills well in advance. Then research your career opportunities and entry requirements online using the computers provided in resource rooms within the Career Transition Partnership’s (CTP) Resettlement Centres and/or your local library. Talk to your Career or Employment Consultant about what’s available in your area. The CTP runs three‐ day (or shorter) workshops at its Resettlement Centres. The Career Transition Workshop (CTW), for example, leads you through civilian employment and teaches all‐important skills such as writing a CV, applying for jobs, and interview techniques. The CTP also offers one‐to‐one career counselling.
Check whether you are eligible for: Graduated Resettlement Time (GRT) (see box for full details); an Individual Resettlement Training Costs (IRTC) grant; and travel and subsistence support. Depending on how long you have been in the Forces, you may be entitled to between four and seven weeks’ resettlement time. Your Service Resettlement Adviser can help here.
Step 3: Consider course options Ideally (using SLC and ELC), undertake any major learning that leads to employment before your resettlement time starts. Then use your last few weeks to take courses or finish qualifications that will attract civilian employers. You should also consider courses that help to update your skills and aptitudes, or take training that results in qualifications for a specific job. Many skills, such as computing and driving, are now an everyday part of working life. If you are
Resettlement matters
thinking about becoming self‐employed, there are courses and loans to help you do this, too.
Step 4: Do a self-audit ●
●
Look at the qualifications, skills and experience you already have and those required for any course you might consider. Can you build on them to overcome any skills gaps? You may already have a level of learning and/or experience that will count towards a qualification. But do you need a pre‐course course? Do employers in the area in which you wish to resettle
GRT OPTIONS •
•
•
•
Training at the CTP’s Resettlement Training Centre, Aldershot, and at some Resettlement Centres: the CTP offers two types of training – contract-funded courses, provided by the MoD, and non-contract-funded courses. Contractfunded courses effectively cost 5% of your IRTC grant for each day you attend, so this will ‘buy’ you 20 days. (You could also attend other contract-funded courses on a standby basis.) The cost of non-contract-funded training is paid from grants available to you. This can be taken any time in the last two years before discharge, but is usually taken in the final nine months. All CTP services (including training) are available for two years after discharge (training on a standby basis). Civilian training attachment: this is formal training at a civilian college, company or training establishment. It is eligible for IRTC funding and usually takes place in the last nine months of service. Civilian work attachment: this is attachment to a company for on-the-job training and work experience, and can take place any time in the last two years of service. It is not eligible for IRTC funding, but travel and subsistence may be payable. Individual resettlement preparation: this time can be used for your own resettlement activities, although it isn’t IRTC funded. It can be taken any time in the last two years of service and GRT travel warrants will be given.
value your chosen qualification? Are there other qualifications that will equip you for the same job? Check this out before you commit. ● Consider all the details of the course. Does the method of delivery – classes, private study, distance or supported open learning, the internet – suit your learning style? How much time do you have available for study? What access do you have to the internet or other learning tools? If you are staying in accommodation while attending this course, is there evening access to study rooms? Is there a requirement for out‐ of‐hours work? Is this training or qualification really going to help you become employed in the sector and at the level you want? How do you get the course signed off by your resettlement officer? What paperwork is required? Researching and considering the answers to these questions will help you to make the most of the resettlement training opportunities available to you. Additionally, you can seek advice through the CTP, so do contact your Career Consultant or local Regional Employment and Training Manager (RETM; RETMs are located at Resettlement Centres). These people work
CHECKLIST: CHOOSING YOUR TRAINING PROVIDER •
•
•
•
Does the training provider have a good reputation? Does your consultant know of them? What’s the opinion of former students? Do any relevant institutes and associations have advice and information? Are formal qualifications or membership to institutions available from the provider, and are these valued? Who accredits these qualifications? Is there an introductory seminar? What can you find out about the quality of instruction? What are the class sizes? What’s the quality of the equipment and facilities? How long is the course? How much study is class-based and how much is self-study? Is there any pre-course self-study?
closely with employers and training providers in your region and will know exactly what’s available. The Course Booking & Information Centre (CBIC) can give general advice on course content, along with making bookings and taking payments. Further information and contact details can be found at www.ctp.org.uk
Step 5: Think about costs You may need to invest your own money in these courses or qualifications, so when considering the cost it may be helpful to remember that this investment isn’t just about the course – it’s about your future in a civilian environment. Be aware that exam or certification fees may be additional to course fees, so if you are budgeting you will need to take account of this. Other financial implications include the following. ● Accommodation: is the cost of this included in the course? ● Location: what are the travelling costs? ● Study materials: will you need to buy course materials or books? Ensure that you use your SLC entitlement in the years leading up to resettlement, and ELC while serving, during resettlement and in the ten years after you leave, as well as IRTC grant, accommodation and travel entitlements. Be aware that you can now use either SLC or ELC under certain circumstances (your SRA will be able to advise), and remember that you may receive free tuition fees for your first level 3 qualification, foundation degree or undergraduate degree for ten years after you leave the Forces.
Finally … relax! Having been in the Forces, you will be used to planning, seeking the advice of others, researching, analysing data, strategising, seeing the whole picture, understanding the minutiae, then using a calm and focused approach to carry out the task. Resettlement is no different. Use these skills as you approach this transition, and carry them through into your training, learning and, ultimately, new career.
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6WLYH[PVUZ 6MÄ JLY VY -SPNO[ +PZWH[JOLY Open Learning Courses with ELCAS funding
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March 2016 / www.questonline.co.uk
31
Factfile
Tel: 0800 1958 066 www.gastectraining.co.uk
Sponsored by
FACTFILE
This summary of personal development and resettlement information should be used as guidance and direction to the appropriate Service or civilian authority.
Personal Development and Education Opportunities What is Personal Development (PD)? PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: l l l
l l l
to improve knowledge for personal interest to be introduced to new ideas or skills to broaden horizons
to enhance in-Service career prospects to gain qualifications to prepare for a second career
PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide
A PD Route Map Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)
Individual decides:
Other sources of information include:
l l l
l l l l
subject to be studied and qualification (if any) level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) mode of study (e.g. short courses, distance learning)
unit education or training officer in-Service publications in-Service education centre local library or civilian college
l l l l
the internet Quest magazine friends and family Quest website: www.questonline.co.uk
Local colleges or training providers
Distance/open learning
PD can mean anything from career courses to sports and adventurous training courses. See for other options for Service personnel
A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure
College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available
Ó
In-Service
eLearning – the Defence Learning Environment (DLE)
Ó
Distance Learning
Ó
Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!
Also open to MoD civilian personnel
To find out more, check out the article about distance learning on the Quest website: www.questonline.co.uk
There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD's central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk
32
You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.
www.questonline.co.uk / March 2016
Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.
Key:
Ó
College Courses
Ó
Personal Development Record (PDR)
Ó
Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).
Service personnel
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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Premier Providers of NEBOSH Courses Phoenix Health & Safety are an approved Enhanced Learning Credits (ELC) provider of NEBOSH training courses. Courses are on offer at venues around the UK and beyond, or via distance learning. Innovative support methods include course materials in audiobook format, online revision modules and social media support groups. Courses available include: NEBOSH National General Certificate NEBOSH National Construction Certificate NEBOSH National Fire Certificate NEBOSH National Diploma And many more... Contact us today for an informal discussion on how we can help with your training requirements.
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33 March 2016 / www.questonline.co.uk
Factfile
Tel: 0800 1958 066 www.gastectraining.co.uk
Sponsored by
Enhanced Learning Credits
Ó
The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.
The ELC scheme provides financial support in the form of a single up-front payment of up to £2,000 per annum (depending on length of Service) in each of a maximum of three separate financial years. The scheme is based on the principle that individuals will make a personal contribution towards the cost of their learning. The ELC contribution may be up to 80% of the gross course value. ELC funding is available only for courses that result in a nationally recognised qualification at level 3 or above on the National Qualifications Framework (NQF) or Qualifications and Credit Framework (QCF) (England and Wales), at level 6 or above on the Scottish Credit and Qualifications Framework (SCQF) or, if pursued overseas, an approved international equivalent qualification. For full details visit www.enhancedlearningcredits.com
Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com
University Short Courses
Ó
Standard Learning Credits
Ó
Sources of Advice and Finance
The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services.
The Ministry of Defence and the Department for Business, Innovation and Skills offer eligible Service Leavers free FE/HE support for a first level 3 or Foundation Degree qualification. To be eligible, Service Leavers must have registered for the ELC scheme while in Service, complete a minimum of four years’ productive service, complete a minimum of four years’ ELC scheme membership, thus qualifying for the initial lower-tier support, or eight years’ membership, qualifying for the higher-level support, and take up the offer of free support within ten years of leaving Service. Local Education Authority (LEA) grants and low-interest student loans are available for anyone entering full-time education. They are means tested in that what you receive depends on your income and that of your family. If you are entering full-time education you should apply for one, even if you do not think you are eligible, otherwise you may not qualify for other benefits. Contact your LEA for details.
Professional and Career Development Loans These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year's work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered.
Resettlement Grant (RG)
Ó
The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.
Armed Forces Compensation Scheme
Ó
The RG is paid only if there are no other terminal benefits due (so, if someone is medically discharged after the RG trigger point, RG is not paid as other benefits become due). The amount payable depends on length of Service and on which pension type the SL is on. The current rate for eligible Service Leavers who are on the most recent pension scheme is £9,825. It can be as much as £17,824 on previous pension schemes.
The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation.
34
For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info
www.questonline.co.uk / March 2016
learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.
Professional and Career Development Loans Finding a job Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).
Benefits If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages ( www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages ( www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welshlanguage line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.
Armed Forces Champions
Ó
Further/Higher Education (FE/HE) Access
Ó
The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme. (See JSP 898 Part 4.)
Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)
Key:
Ó
Individual Resettlement Training Cost (IRTC)
Ó
Further details are available from education/learning centres or search in DINs.
Service personnel
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
t S s a FR m e u t B diu y Se s a Sta h Ma e u m 2t Se sa d 1 s r Ka xfo O
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Factfile
Tel: 0800 1958 066 www.gastectraining.co.uk
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Resettlement: Preparation for leaving the Forces Official provider of career guidance, skills training and job finding assistance to leavers of the Armed Forces The Career Transition Partnership (CTP) is a partnering agreement between the MoD and Right Management to provide 3rd Line tri-service resettlement support. This consists of career transition services, training and job finding support for leavers of the Armed Forces. RFEA – The Forces Employment Charity – is an integral part of the CTP and leads on the provision of job opportunities and employment support. This provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk
Resettlement Services
A Service Leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge
Employment Support Programme
Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)
No
Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge
1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: • RN – Education & Resettlement Officers (ERO) • Army – Unit Resettlement Officers (URO) • RAF – Resettlement & Education Co-ordinators (REC). 2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are:
Served more than 6 years – or medical discharge?
• Yes
• Attends Career Transition Workshop (CTW) or equivalent Career Consultant led Prepare Personal Resettlement Plan (PRP) with Career Consultant
Attends: • further CTP workshops • training at RTC/Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings
• Prepares PRP with Consultant • Receives regional employment advice
Receives advice on or notification of matched job opportunities
Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding • training • attachments • research activities • civilian work attachments Consultant supports and monitors progress
Makes job applications
Secures employment
CTP support for up to 2 years after discharge; OA job finding support until retirement
36
SHADED ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE
•
RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis.
3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk
Resettlement Centres Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below. Resettlement Centre Aldergrove Regional Resettlement Centre Aldershot Regional Resettlement Centre Catterick Regional Resettlement Centre Cottesmore Resettlement Centre Germany Resettlement Centre Northolt Resettlement Centre Plymouth Resettlement Centre Portsmouth Regional Resettlement Centre Rosyth Regional Resettlement Centre Tidworth
Tel: 02894 421639 Tel: 01252 348336/339 Tel: 01748 872930 Tel: 01572 812241 (ext 7716) Tel: 0049 5254 982 x 5448 Tel: 020 8842 6063/6064 Tel: 01752 555834 Tel: 02392 724130 Tel: 01383 858230 Tel: 01980 650689
For the most up-to-date information, please visit www.ctp.org.uk www.questonline.co.uk / March 2016
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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Graduated Resettlement Time (GRT) GRT is the length of time that a Service Leaver is eligible to spend on resettlement activities, including workshops, training courses, civilian work attachments or individual resettlement provision. 1. 2. 3. 4. 5. 6. 7.
Entitlement All Service Leavers, other than those discharged as Early Service Leavers, are entitled to receive the resettlement support detailed in the table below. Principle Longer service is rewarded with entitlement to increased resettlement time. All Medically Discharged Service Leavers automatically qualify for the maximum entitlement. Entitlement includes grants, allowances, travel warrants, resettlement leave, consultancy, transition workshops and subsidised training.
Years’ Service
Normal Discharge
<1 1+ 4+ 6+ 8+ 12+ 16+
CTP No No ESP FRP FRP FRP FRP
Medical Discharge(2)
GRT(1) 0 0 0 20 25 30 35
IRTC No No No Yes Yes Yes Yes
CTP FRP FRP FRP FRP FRP FRP FRP
GRT(1) 10 30 30 30 30 30 35
IRTC Yes Yes Yes Yes Yes Yes Yes
Notes 1. Amount of GRT is in working days. 2. This includes Reservists who are Medically Discharged due to injuries sustained during operational commitments. ESP: Employment Support Programme FRP: Full Resettlement Programme
Transition services and entitlements Outflow
<4 Years’ service or administratively discharged
• • • •
Employment Support Programme >4<6 Years’ Service
• • • • •
Vulnerability Assessment Resettlement Brief Resettlement Interview Gateway to 3rd Sector: – Housing – Finance – Social Benefits – Employment – Pensions – Health
•
• •
• • • •
Job-Finding Service ‘RightJob’ Access Consultant Interview Housing Brief Financial Aspects of Resettlement Brief Access (on a standby basis) to 50 Various Resettlement Training Centre Courses Post Discharge Consultant Support (up to 2 years) Employment Fairs and Events
Standard Learning Credits Enhanced Learning Credit Access to first FE/HE Qualification Resettlement Grant - Officers with 9 years service up to £14,686 - Other Ranks with 12 years service who are AFPS 75 up to £10,302 - Officers (9 years) and Other Ranks (12 years) who are AFPS 05 up to £10,302
Full Resettlement Programme >6 Years’ Service
• • • •
• • • • • • • •
IRTC Grant (£534) Resettlement Leave (up to 35 days) Career Transition Workshop (3 days) Other Workshops – Self-Employment Awareness – Small Business Start-Up – CV Writing – Interview Skills – Networking Career Consultancy Travel Warrants (up to 7) ‘RightJob’ Access Financial Aspects of Resettlement Brief Housing Brief Access to 50 Various Resettlement Training Centre Courses Post Discharge Consultant Support (up to 2 years) Employment Fairs and Events
Duty Allowances for Resettlement Activities
38
Individual entitlements to allowances are found in JSP 752 and other single-Service regulations. If in doubt, Service Leavers should ask their resettlement advisers or Unit HR for advice. As with other duty entitlements, payments made in the pursuance of resettlement are made only for ‘actuals’ and administered through Joint Personnel Administration (JPA) self-service menus. At all times, receipts must be retained and produced in the event that a Service Leaver is selected for audit. Service Leavers’ entitlement will depend upon the nature of their discharge
www.questonline.co.uk / March 2016
and the length of their Service. When selecting a training provider to deliver resettlement services, Service Leavers should be aware that the MOD operates a ‘Local Training First’ policy. Wherever possible, resettlement training should be undertaken local to (i.e. within 50 miles by road or 90 minutes by public transport) Service or home accommodation. Notwithstanding this, external training, including training undertaken overseas, that will incur
subsistence costs may be arranged through any training provider in the event that there is no available CTP inhouse training or training providers that can deliver an equivalent training outcome locally. All overseas training (see overleaf) must survive HQ scrutiny; and all accommodation, UK or otherwise, other than that offered under exceptional residential arrangements, must be booked through the Defence Hotel Reservation Service (DHRS). All residential accommodation offered by training providers must be pre-authorised by the Unit.
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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Factfile
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Resettlement Training Training provided by the CTP
Overseas Resettlement Training
Skills training takes place at the Resettlement Training Centre (RTC) in Aldershot and at a selection of Resettlement Centres. The RTC has bespoke workshops within its Building and Engineering Departments, and also offers Management and IT courses. Many of those on offer result in civilianrecognised qualifications. To find out more about the wide range of courses available, and to search for dates and locations, visit our website at www.ctp.org.uk For all other enquiries, to check availability, or to make a booking or payment, contact our Course Booking & Information Centre (CBIC): Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 Email: coursebookings@ctp.org.uk
Resettlement training should, wherever possible, be undertaken either in-house (given the value for money and quality assurance available on those courses) or locally in recognition of the local training first policy. Authorisation for overseas resettlement training can only be made by HQ SDE staff on a case-by-case basis and through the intelligent application of the following conditions. •
The training outcome is not available under the local training first policy, either within the UK for those serving in UK or within their normal theatre of operations for those serving overseas.
•
The total costs of the training overseas to the MOD, including eligible subsistence allowances and travel costs, which will be claimed under current regulations, are less than those that would be incurred if undertaking the training in the UK, i.e. the value for money consideration.
Training provided by Preferred Suppliers
•
The Preferred Suppliers List (PSL) identifies a range of local training providers offering some of the most common vocational training that Service Leavers undertake. In order to qualify for the PSL, the training organisation is obliged to demonstrate financial reliability, appropriate insurance cover, past performance, future plans, training facilities, accreditation levels and quality standards. The PSL is published at www.ctp.org.uk and is also held in each of the Resettlement Centres. Preferred Supplier status is subject to continuous evaluation, on each course by the Service Leaver, by the CTP and by annual review.
SDE staff have reasonable assurance of the quality of the training and its recognition by UK employers.
Any request for overseas training must arrive with SDE HQ staff at least eight weeks in advance of the intended departure date, to enable the necessary political clearances for successful applications to be made.
CTP Employment Events Our events can be of great benefit and provide an excellent opportunity to network with potential employers and discuss the job market in general, as well as within specific industry sectors. The main types that we hold are: • Employment Fairs – attended by a wide range of national and local employers, seeking the skills, quality and experience that Service Leavers have • Live Online Chat Events – enable Service Leavers to chat one-to-one with employers during dedicated time slots, about their company, current vacancies and any training needs • Company Presentations – these focus on one particular company, which is normally actively recruiting for a number of vacancies. • Search for upcoming CTP events on our website at www.ctp.org.uk
CTP RightJob CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers. The CTP works with hundreds of organisations that recognise the benefits of recruiting from the ex-military talent pool, and value the experience and strong working ethos Service Leavers bring with them. The site is accessed via the CTP website and the login required is issued during CTWs. Call the Central Employment Team for more information, on 0121 236 0058.
Useful CTP Contacts TO BOOK A CTP WORKSHOP OR BRIEFING…
RFEA – The Forces Employment Charity Job-finding assistance and access to RightJob is available through the RFEA Employment Compass Programme (ECP), a national employment support programme designed to address the employment needs of Veteran personnel who no longer qualify for MoD Resettlement support and are returning to the employment market after two years post discharge from service. The RFEA’s aim is to assist Veterans to secure quality, sustainable employment for the rest of their working lives. RFEA has an unparalleled understanding of the skills and ambitions that exForces/Veterans bring to the employment market. We also have a proven track record of helping all ranks, trades, backgrounds and services to find, and remain in, work. Indeed, in 2014 RFEA provided employment support to just over 4,000 Veterans UK-wide. Tel: 0845 873 7166 Email: AdminRFEA@ctp.org.uk Website: www.rfea.org.uk
Service Leaver Support Teams (SLSTs) Can be found at Army UK divisional and district HQs and at some regional brigades. They provide Service Leavers with information and help on a wide variety of subjects, including employment, housing, schooling, finance and other resettlement issues. They work in close cooperation with other agencies, including the RFEA, single-Service specialists and the CTP.
40 www.questonline.co.uk / March 2016
Call our central line ( 0203 162 4410 For booking your Career Transition Workshop (CTW) or any other workshop or briefing. (This is a not a premium rate number and you should only be charged at the normal national rate, dependent on the phone provider) Alternatively, if you are calling from a military line, contact the Resettlement Centre running the workshop which is normally the Resettlement Centre that you are registered with for your resettlement. Contact details can be found in the list of Resettlement Centres provided earlier in Factfile. CALL OUR COURSE BOOKING & INFORMATION CENTRE (CBIC) Civilian: Tel: 02894 456 200 Military: Tel: 9491 56 200 or Email: coursebookings@ctp.org.uk
FOR RIGHTJOB ASSISTANCE… CALL OUR CENTRAL EMPLOYMENT TEAM (CET) Tel: 0121 236 0058 If you have forgotten your RightJob password, have been locked out of your account or require support using RightJob.
CTP Future Horizons CTP Future Horizons understands that leaving the Armed Forces is a key point in the lives of all Service Leavers, and believes that everyone who has served, even for a short period of time, is entitled to support in transitioning from the military into civilian life. The programme will provide support and assistance to enable you to find suitable employment upon leaving the Armed Forces. Through its network of partners, it will link you in to the most appropriate level of support you need to help with the transition. CTP Future Horizons has been developed in response to the recognition and commitment from the MoD to improve resettlement provision to Early Service Leavers (ESLs). It is open to ESLs across all Services, regardless of how long you have served or the reasons you have for leaving. The programme has been designed and is delivered by the RFEA – The Forces Employment Charity. To discuss any aspect of CTP Future Horizons, please call Darren Bickerstaffe, Programme Manager, on ( 07428 705 770 or meet with a CTP Future Horizons assessor at the following locations: • ITC Catterick, Hook Company: ( 01748 831274 • ATC Pirbright, Sword Company: ( 01483 475526 • Resettlement Centre Plymouth: ( 01752 557635 Follow Future Horizons on Facebook, and receive the latest news and updates from the programme.
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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Factfile
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Making the Transition Even if you have a job to go to on leaving the Armed Forces, you are still strongly advised to attend the CTP Career Transition Workshop (CTW), along with any other that you will find of benefit, such as CV Writing or Interview Techniques. The purpose of these workshops is to help you to recognise and assess your options and learn skills in order to approach the civilian workplace and market yourself to a future employer. These are skills that are important to develop for life, and not just for your next job. If you don’t go – you won’t know.
The Self-Marketing Approach is based on the application of well-established marketing concepts to the task of getting a new job. Marketing is about delivering products and services to meet customers needs. In this case, you are the product, the customer is your next employer. Your task is to persuade the customer that the range of benefits, which you bring, match his or her needs.
Throughout our lives we are faced with choices or options and as you prepare to leave the Services, you are potentially about to face some of your biggest ones yet. You can never start this preparation early enough, so plan your resettlement carefully and thoroughly. In order to commence a successful self-marketing campaign one of the first things you should do is to decide what it is you wish to achieve.
Define the product • • • • • • • • •
Identify as wide a range of your skills and experience as you can From these, you can choose which ones match what the employer wants Demonstrate your value to the employer List your successes Focus on skills and attitudes rather than tasks identify transferable skills Learn to think in terms of product (you) and customer (your next employer) Remember, customers buy benefits Define yourself in terms of unique selling propositions (USPs)
Prepare self-marketing literature Your CV should include: • a personal profile – your USP • major achievements – the benefits you brought to current and previous jobs • a focus on your transferable skills Your CV should avoid mentioning: • details of salary • references • any negative aspects of your career to date • clichés, jargon, abbreviations and untruths
Research the market • • • • • •
Decide on sectors, geographical areas etc. Use directories, databases, internet etc. Ask for information Use your personal network Use industry associations, chambers of commerce etc. Attend jobfairs and conferences
Implement a marketing campaign Use a variety of approaches, including: • responding to advertisements • direct approaches by phone and letter • networking • employment agencies • develop a system and keep records of all activities • follow up approaches systematically • learn from your mistakes
Understand the world of work • • • • • •
What has changed since you joined the Services? How do those changes affect you? How do you effectively manage your own career? What are the different patterns of work? What do you want from a company? How do you negotiate a salary package?
• • • • •
What are your interests? What transferable skills do you have? What training or qualifications have you done? Can you identify what you have achieved so far? Does all this help you decide what to do next?
• • • •
How do you establish a useful network? How do you use networks to help you research? How can networks help you into a job? How can networks help with career development?
• • • • • •
Start early Create mutually supportive relationships Use these at all stages of career development, not just at time of job change Networks are useful information sources Successful people develop networks Use them to market yourself and your organisation
Identify your interests and skills
Proactive networking
Networking advice
The CTP can help you find the answers to these questions through attending workshops and one-to-one sessions with your Career Consultant. If you are not yet registered with the CTP, speak to your local Resettlement Officer or Service Resettlement Advisor for further advice.
Sell yourself on a face-to-face basis
42
• • • • • • • • • • •
Research the employer Prepare interview responses Dress appropriately Arrive early; impress everybody you meet Smile Avoid crossing arms and legs when sitting Maintain eye contact Answer questions honestly, but focus on the positive Manage the interview to match your benefits to the employer’s needs Prepare questions that you can ask the interviewer Seek feedback and learn from mistakes
www.questonline.co.uk / March 2016
‘Like’ the Career Transition Partnership page Follow @CTPinfo https://www.linkedin.com/company/ career-transition-partnership
Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest
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Courses and events
Courses and events This guide includes the courses currently scheduled to run from April to June 2016 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all courses scheduled for 2016 is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.
To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details
RC Aldergrove rcaldergrove@ctp.org.uk
24 May 2016 13 June 2016 27 June 2016
26 May 2016 15 June 2016 29 June 2016
CTW Mixed Class START DATE
END DATE
CTW Mixed Class 11 April 2016 16 May 2016 13 June 2016
13 April 2016 16 May 2016 15 June 2016
Employment Support Programme Wksp 19 April 2016 05 May 2016 26 May 2016 21 June 2016
FAR All Ranks 28 June 2016
Housing
04 May 2016
19 April 2016 05 May 2016 26 May 2016 21 June 2016 28 June 2016
10 May 2016 12 May 2016 (Course location Preston)
CTW Officer 06 June 2016
CTW Officer/SNCO 18 April 2016 16 May 2016 20 June 2016
12 April 2016 23 May 2016
FAR All Ranks
RRC Aldershot START DATE
END DATE
CTW Junior Ranks 19 April 2016 16 May 2016 21 June 2016
21 April 2016 18 May 2016 23 June 2016
CTW Mixed Class
23 May 2016 25 May 2016 (Course location Brize Norton) 27 June 2016 29 June 2016 (Course location Brize Norton)
CTW Officer 03 May 2016
CTW SNCO 05 April 2016 10 May 2016 07 June 2016
05 May 2016 07 April 2016 12 May 2016 09 June 2016
Employment Support Programme Wksp 14 April 2016 19 May 2016 16 June 2016
14 April 2016 19 May 2016 16 June 2016
FAR All Ranks
13 April 2016 13 April 2016 (Course location The Bell, St Omer Barracks) 01 June 2016 01 June 2016 (Course location The Bell, St Omer Barracks)
Interview Techniques 28 April 2016 19 May 2016 28 June 2016
28 April 2016 19 May 2016 28 June 2016
Self Employment Awareness 24 May 2016 20 June 2016
24 May 2016 20 June 2016
RRC Catterick rrccatterick@ctp.org.uk START DATE
END DATE
CTW Junior Ranks
46
11 April 2016 25 April 2016 03 May 2016
13 April 2016 27 April 2016 05 May 2016
13 June 2016
END DATE 06 April 2016 27 April 2016 11 May 2016 25 May 2016 08 June 2016 22 June 2016
Employment Support Programme Wksp
Housing
18 May 2016
15 April 2016 20 May 2016 24 June 2016 18 May 2016
Interview Techniques 07 April 2016
07 April 2016
Interview Techniques 14 June 2016
14 June 2016
RRC Cottesmore rrccottesmore@ctp.org.uk START DATE
END DATE
CTW Mixed Class 05 April 2016 11 April 2016 12 April 2016 18 April 2016 19 April 2016 25 April 2016 26 April 2016 04 May 2016 10 May 2016 16 May 2016 23 May 2016 31 May 2016 07 June 2016 13 June 2016 14 June 2016 20 June 2016 21 June 2016 27 June 2016 28 June 2016
www.questonline.co.uk / March 2016
11 April 2016 09 May 2016
11 April 2016 09 May 2016
FAR Officers
08 June 2016 08 June 2016 (Course location External Venue)
FAR Other Ranks
09 June 2016 09 June 2016 (Course location External Venue)
Self Employment Awareness
CTW Mixed Class
14 April 2016 19 May 2016 23 June 2016
Employment Support Programme Wksp
07 June 2016
rrcnortholt@ctp.org.uk
04 April 2016 25 April 2016 09 May 2016 23 May 2016 06 June 2016 20 June 2016
06 April 2016 11 May 2016 08 June 2016
Interview techniques
RRC Colchester START DATE
04 April 2016 09 May 2016 06 June 2016
12 April 2016 23 May 2016
Self Employment Awareness 13 June 2016
rrcaldershot@ctp.org.uk
20 April 2016 18 May 2016 22 June 2016
Employment Support Programme Wksp
07 June 2016 04 May 2016
08 June 2016
CTW Officer
07 April 2016 13 April 2016 14 April 2016 20 April 2016 21 April 2016 27 April 2016 28 April 2016 06 May 2016 12 May 2016 18 May 2016 25 May 2016 02 June 2016 09 June 2016 15 June 2016 16 June 2016 22 June 2016 23 June 2016 29 June 2016 30 June 2016
25 April 2016 27 June 2016
27 April 2016 25 May 2016 30 June 2016
25 April 2016 27 June 2016 27 April 2016 25 May 2016 30 June 2016
RC Germany rcgermany@ctp.org.uk
RC Northolt rcnortholt@ctp.org.uk START DATE 12 April 2016 26 April 2016 16 May 2016 24 May 2016 07 June 2016 21 June 2016
CTW Officer 05 April 2016 19 April 2016 03 May 2016 31 May 2016 14 June 2016
END DATE
CTW Junior Ranks
26 April 2016 28 April 2016 (Course location Sennelager) 17 May 2016 19 May 2016 (Course location Sennelager) 14 June 2016 16 June 2016 (Course location Sennelager)
CTW Officer/SNCO
12 April 2016 14 April 2016 (Course location Sennelager) 10 May 2016 12 May 2016 (Course location Sennelager) 07 June 2016 09 June 2016 (Course location Sennelager) 28 June 2016 30 June 2016 (Course location Sennelager)
Employment Support Programme Wksp
25 April 2016 25 April 2016 (Course location Sennelager) 23 May 2016 23 May 2016 (Course location Sennelager) 20 June 2016 20 June 2016 (Course location Sennelager)
Central London resettlementinfo@ctp.org.uk START DATE
END DATE
CTW Senior Officer 05 April 2016 17 May 2016 07 June 2016 28 June 2016
07 April 2016 19 May 2016 09 June 2016 30 June 2016
Interview Techniques (Snr Officer) 08 April 2016 06 May 2016 03 June 2016
08 April 2016 06 May 2016 03 June 2016
14 April 2016 28 April 2016 18 May 2016 26 May 2016 09 June 2016 23 June 2016
07 April 2016 21 April 2016 05 May 2016 02 June 2016 16 June 2016
Employment Support Programme Wksp 11 May 2016
Housing
11 May 2016
11 May 2016 11 May 2016
Insight to Management Consultancy 25 April 2016
START DATE
END DATE
CTW Mixed Class
25 April 2016
Interview Techniques 27 June 2016
Networking 12 May 2016
27 June 2016
12 May 2016
New Horizons in Retirement 04 April 2016
04 April 2016
Self Employment Awareness 11 April 2016 10 May 2016
11 April 2016 10 May 2016
RC Plymouth rcplymouth@ctp.org.uk START DATE
END DATE
CTW Junior Ranks 04 April 2016 16 May 2016 13 June 2016
06 April 2016 18 May 2016 15 June 2016
CTW Mixed Class
05 April 2016 07 April 2016 (Course location Culdrose) 18 April 2016 20 April 2016 03 May 2016 05 May 2016 23 May 2016 25 May 2016 24 May 2016 26 May 2016 (Course location Culdrose) 31 May 2016 02 June 2016 20 June 2016 22 June 2016 27 June 2016 29 June 2016 28 June 2016 30 June 2016 (Course location Culdrose)
CTW Officer 25 April 2016
27 April 2016
CTW Officer/SNCO 11 April 2016 09 May 2016 06 June 2016
11 April 2016 11 May 2016 08 June 2016
Employment Support Programme Wksp 14 April 2016 23 June 2016
14 April 2016 23 June 2016
Courses and events FAR All Ranks 21 April 2016
Housing
05 April 2016
21 April 2016 05 April 2016
Interview Techniques 12 May 2016
12 May 2016
Self Employment Awareness 19 May 2016
19 May 2016
RC Portsmouth rcportsmouth@ctp.org.uk START DATE
END DATE
CTW Junior Ranks 04 April 2016 09 May 2016 06 June 2016
06 April 2016 11 May 2016 08 June 2016
CTW Mixed Class 11 April 2016
CTW Officer 18 April 2016 16 May 2016 13 June 2016
CTW SNCO 25 April 2016 23 May 2016 27 June 2016
13 April 2016
20 April 2016 18 May 2016 15 June 2016 27 April 2016 25 May 2016 29 June 2016
Employment Support Programme Wksp 21 April 2016 26 May 2016 23 June 2016
FAR All Ranks 07 April 2016 12 May 2016
21 April 2016 26 May 2016 23 June 2016 07 April 2016 12 May 2016
Housing
30 June 2016
30 June 2016
Interview Techniques 03 May 2016
28 April 2016 02 June 2016
RRC Rosyth rrcrosyth@ctp.org.uk START DATE
END DATE
CTW Junior Ranks 04 April 2016 18 April 2016 09 May 2016 09 May 2016 16 May 2016 23 May 2016 13 June 2016 20 June 2016 27 June 2016
06 April 2016 20 April 2016 11 May 2016 11 May 2016 18 May 2016 25 May 2016 15 June 2016 22 June 2016 29 June 2016
CTW Officer/SNCO 11 April 2016 03 May 2016 06 June 2016
First Steps
21 April 2016
START DATE
CTW Officer 05 April 2016 19 April 2016 10 May 2016 17 May 2016 24 May 2016 01 June 2016 21 June 2016
CTW SNCO
06 April 2016 13 April 2016 20 April 2016 27 April 2016 11 May 2016 18 May 2016 25 May 2016 08 June 2016 15 June 2016 29 June 2016
Employment Support Programme Wksp 07 April 2016 14 April 2016 21 April 2016 05 May 2016 19 May 2016
FAR Other Ranks
05 April 2016 05 April 2016 (Course location 1 RHA Lecture Theatre) 21 June 2016 21 June 2016 (Course location 1 RHA Lecture Theatre)
Housing
06 April 2016
06 April 2016
Insight to Management Consultancy 14 April 2016 19 May 2016 16 June 2016
07 April 2016 21 April 2016 12 May 2016 19 May 2016 26 May 2016 03 June 2016 23 June 2016
21 April 2016 07 April 2016 09 June 2016
04 May 2016 04 May 2016 (Course location External Venue)
CTW Junior Ranks 04 April 2016 11 April 2016 18 April 2016 25 April 2016 09 May 2016 16 May 2016 23 May 2016 06 June 2016 13 June 2016 27 June 2016
26 May 2016 02 June 2016 16 June 2016 23 June 2016
FAR Officers
END DATE
14 April 2016 17 May 2016
Self Employment Awareness 07 April 2016 09 June 2016
rrctidworth@ctp.org.uk
12 April 2016 20 April 2016 26 April 2016 03 May 2016 18 May 2016 31 May 2016 14 June 2016 20 June 2016 28 June 2016
13 April 2016 05 May 2016 08 June 2016
Employment Support Programme Wksp 13 April 2016 16 May 2016
26 May 2016 02 June 2016 16 June 2016 23 June 2016
03 May 2016
Self Employment Awareness 28 April 2016 02 June 2016
RRC Tidworth
14 April 2016 19 May 2016 16 June 2016
Interview Techniques 18 April 2016 23 May 2016 27 June 2016
Networking
14 April 2016 22 April 2016 28 April 2016 05 May 2016 20 May 2016 02 June 2016 16 June 2016 22 June 2016 30 June 2016
26 April 2016 24 May 2016 28 June 2016
18 April 2016 23 May 2016 27 June 2016 26 April 2016 24 May 2016 28 June 2016
Self Employment Awareness 20 April 2016 18 May 2016 21 June 2016
20 April 2016 18 May 2016 21 June 2016
07 April 2016 14 April 2016 21 April 2016 05 May 2016 19 May 2016
Visit www.ctp.org.uk for further details
Build connections. Build your career. Your time in the military has given you unique skills and experiences. This is your chance to capitalise on them as a civvy. Barratt is Britain’s best-known house builder and our projects will give you the career you deserve. We have a range of opportunities – including our Sponsored Construction Degree. This is an excellent chance to gain a degree and launch yourself on a career progression plan that could see you become a manager in the near future. If this path isn’t right for you, we also have a variety of other programmes and roles that may suit your skills. Whatever path you choose we will reward you with a competitive salary and generous benefits. Find out more and apply at www.barrattfuturetalent.co.uk
47 March 2016 / www.questonline.co.uk
PROJECT PR P R CT FFIREFLY IREFLY
nd Ex-Regular Ex-Regular Transfer ansf from m Regular Regular a and y into the eM aritime R eserves Entry Maritime Reserves THE MARITIME RESERVES – are a force of highly trained civilian volunteers who are readily available to support any of the Royal Navy’s wide ranging operational commitments. The rewards for completing the minimum commitment which is either 24 days RNR or 26 days RMR include: s Excellent rates of pay s A generous tax free bounty s Pension s The added benefit of a 2 year harmony period s Remain part of Naval Family with its special camaraderie
call: 023 92628677 e-mail: Navypers-resfftpa@mod.uk
access: 2015DIN 01 – 213
THE T HE JOURNEY JOURNEY D DOES OES NOT NOT HAVE HAVE TO TO END! END!
n navygraphics avygraphics 16/1173 16/1173
FOR MORE INFORMATION
When responding to advertisements please mention Quest
Field Service Technician (Ex-Forces) -', -30 $ 12 20 !) 1!&#+# 2- 1.#!'i! **7 0#!03'2 6Q -0!#1 .#01-,,#* $-0 ! 0##01 ', i#*" 0- "! 12G1 2#**'2# #,%',##0',%@ Hereâ&#x20AC;&#x2122;s a great opportunity to play a key role in the efďŹ cient running of our Field Service Centre, helping ensure all transmission systems exceed performance targets. Within the ďŹ rst 3 months of joining you will go on a fully funded 5 week training course we have devised to transition your Forces knowledge and experience into our Operation. As Field Service Technician reporting to our Team Leader - Field Services, youâ&#x20AC;&#x2122;ll apply best engineering practice in your application of digital and analogue RF techniques for video and audio transmission; base band Video and MPEG compression and multiplex systems; DAB multiplex, and telemetry system skills. Thatâ&#x20AC;&#x2122;ll involve: F $ 3*2Qi,"',% 2- !-+.-,#,2 *#4#* F .* ,,#" ," !-00#!2'4# + ',2#, ,!#A ',!*3"',% "' %,-1'1 F ',12 ** 2'-,A !-++'11'-,',% ," 3.%0 "#1 F 2#!&,'! * 0#.-02',% 2- +##2 !-+. ,7A !312-+#0 ," 3 *'27 system requirements. F &'1 5'** ',4-*4# . 02'!'. 2',% ', -30 moGr ! **Q-32 0-2 @
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2 0/'4 A -30 4'1'-, '1 2- # !#,20 * 2- #4#07 4'2 * !-,,#!2'-, ', 5-0*" 5&'!& "#.#,"1 -, !-,2',3-31 120# + -$ ',$-0+ 2'-,@ *5 71@ 2 2&# $-0#$0-,2 -$ !-++3,'! 2'-,1 ',$0 1203!230# ," +#"' 1#04'!#1A 5# + )# !-,,#!2'-,1 & ..#, ', 2&# "'%'2 * 5-0*"@ #`0# 2&# .-5#0 2& 2 + )#1 7-30 A 0 "'-A +- '*# ," -2&#0 "#4'!#1 0#!#'4# ," 20 ,1+'2 " 2 @ 30 4 *3#1 0# -32 #',% ',%#,'-31A 120 '%&2$-05 0" ," !-** -0 2'4# ', !*# 0 ," 1'+.*# 5 7@
$ 2&'1 "#1!0' #1 7-3 ," 7-30 ! 0##0 1.'0 2'-,1A 2&#, apply now at arqivacareers.com &# !*-1',% " 2# $-0 ..*'! 2'-,1 '1 nk .0'* mklq
Job Reference: 00001
Look into having your own B2B consultancy, working closely with a 102 year-old business! We are the online division of The Credit Protection Association plc with a proven record of providing highly-effective and much-needed credit management solutions to businesses who sell their goods or services on credit account. Our online credit intelligence prevents clients losing money! We also improve their cash-ďŹ&#x201A;ow by prompting slow-paying account customers to settle their bills. Over 80% of all accounts referred to CPA are resolved within days, whilst preserving goodwill.
To ďŹ nd out more about this exceptional opportunityâ&#x20AC;Ś
The opportunity: â&#x20AC;˘ No stock required â&#x20AC;˘ Early revenue generation â&#x20AC;˘ Strong, established brand â&#x20AC;˘ Automatic repeat business â&#x20AC;˘ Business hours, weekdays only â&#x20AC;˘ Low start-up and running costs â&#x20AC;˘ Needed by most types of business â&#x20AC;˘ In-depth training and ongoing support â&#x20AC;˘ Nationwide, exclusive, substantial territories â&#x20AC;˘ Set your annual earnings target between ÂŁ36K and ÂŁ100K +
AND MUCH MOREâ&#x20AC;Ś. Are you: â&#x20AC;˘ Ethical and of the utmost integrity? â&#x20AC;˘ Able to make a modest investment? â&#x20AC;˘ Dynamic, proactive and hardworking? â&#x20AC;˘ Happy to deal with people at Senior Executive level? â&#x20AC;˘ Persistent, well-organised and determined to succeed? â&#x20AC;˘ From a sales, management or ex-Services background?
If so please contact us NOW!
Call Peter Uwins on 020 8846 0000 or email your interest to franchise@cpa.co.uk alternatively visit www.cpa.co.uk/franchise
March 2016 / www.questonline.co.uk
49
When responding to advertisements please mention Quest
Career Opportunities in England www.efhl.co.uk If you are committed to excellence in care for older people and seek an organisation where you will be welcomed, supported and developed then our care home group, which is owned by a substantial UK charity in England provides the highest standards of care. We offer: • Competitive salaries and benefits • Accommodation, in some areas • Excellent training and professional development • Very supportive management structure • Well-resourced services Elizabeth Finn Homes runs nine quality award-winning care homes in England. Many have been awarded the Gold Standard Framework Hallmark for Palliative Care. From time to time we have openings for new people to join us and we would be pleased to keep you informed of opportunities as RGN, Team Leader, Clinical Care Manager or General Manager in any of our homes. Just drop us an email with brief details about yourself and the posts you would be interested in and we’ll be in touch!
Email: recruit@efhl.co.uk or call: 0208 834 9200
Think civilian life won’t push you enough?
QinetiQ.com/careers QinetiQ.com//careers 50 www.questonline.co.uk / March 2016
train to connect… Specialists in providing providing engineering and training services services to the telecommunications industry industry Inc Includes ludes an introduction to 5G
Telecoms investment is still growing and the industry needs skilled trained engineers, project engineers and project managers for on going roll out programmes. ō Wireless & radio engineering
Scotlandd 9,166
North rth East 3,960
Northern Ireland 2,785
North West 10,178
Yorkshire & Y H The Humber 6,542
ō Advanced wireless technologies ō Design & implementation of 4th generation network ō 3 Week course ō 2G, 3G & 4G Networks ō Bespoke CV service
East Midlands l 7,9466 West e Midlands 10,071
East 13,914
W Wales 4,612 London 18,831 South East 27,669 South West 0,932 10,932
ō Excellent success connecting people to new careers ō Strong links with industry partners
Jobs created or safeguarded by 4G
For For further informa information tion on course schedules and prices call FREEPHONE 0800 612 9193 or contact Richard Lee on 07814 678406 Email: info@ubi-tech.co.uk www www.ubi-tech.co.uk .ubi-tech.co.uk In association with
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