Quest October 2017 by Bulldog Publishing

YOUR HOME FOR EVERYTHING ELC OCTOBER 2017

MOVING

OUT?

Ian Wrightâ&#x20AC;&#x2122;s tips for resettling abroad page 52

REALISE YOUR POTENTIAL and improve your employability page 58

PLUS Access Diplomas Civvy savvy Transition support

And get on course for these careers: Computing and IT Cyber security

INCORPORATING COURSES 4 FORCES COURSES I FUNDING I CAREERS I RESETTLEMENT

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EDITOR A WARM AUTUMNAL WELCOME to your October edition of QUEST magazine, incorporating

COURSES 4 FORCES – the home of ‘everything ELC’ and a lot more too! If you’re looking for advice and information on funding, careers, courses and resettlement, you’ve come to the right place – it’s all here, under one roof. So, whether you’ve already started preparing for life on civvy street or are still in uniform but thinking well ahead (as we would always recommend!), our ‘magazine of two halves’ is the one guide you’ll need. Our ‘Your ELC’ section gathers together all you need to know about claiming that crucial funding, so read on to get yourself informed and make sure you don’t miss out. Find out in our pages how best to use your ELC entitlement, as well as the answers to those all-important niggling questions you have about the ELC application and claims process. We also check out how distance learning can help you pursue the qualifications you need, and home in on higher-level study – including information about how you can access it even if you thought you couldn’t. This time there’s also a closer look at two high-tech career areas we know are popular choices both with Service leavers and those still serving but already looking ahead to their transition options: computing and IT, and cyber security. Find out about the sort of courses that will help you further your skills in these areas to make you a more sought-after employee in the civilian workplace. In particular, if you’re thinking of moving into cyber security – and you’d be in great demand! – there’s even a free course on offer that would look great on your CV. Turn to page 38 to find out more. Beyond that, there’s a useful guide to the opportunities opened up by the Access to HE Diploma, while our ‘ELC’ section winds up with our one-stop education and funding planner.

In part two, there’s our usual combination of practical guidance and inspirational stories from those who have already ‘been there, done that’. First, we hear from former WO2, Ian Wright, whose meticulous resettlement planning has seen him carve out a successful new life and career in his adopted home country, Germany. After that, you can read our five-step guide to making the most of your resettlement options, following which our new regular contributor, Steve Higgs (September QUEST’s £250 prize winner), has some sound advice from the resettlement frontline on why lack of direct experience is not necessarily a barrier to securing a new job – thanks to employer demand for your transferable skills. To assist in your resettlement planning, you’ll also find full CTP course and event listings, as well our ‘Transition Factfile’, drawing together in one place useful information from a range of sources. Linking the magazine’s two halves, you’ll find ‘The Hub’, the central point for useful information on courses and training options, reader reports and transition news. A magazine of many parts, we hope you’ll agree – bringing together funding, course and career information in one practical guide. We hope you’ll find our October issue – and QUEST in general – relevant and indispensible to your transition … whenever the time comes. Lynn Brown Editor

For all the latest information, visit our website: questonline.co.uk

Quest and the Quest logo are registered trade marks of

Bulldog Publishing Limited Unit B4, Beech House, Melbourn Science Park, Melbourn, Herts SG8 6HB Telephone: 01763 268120 email: info@questonline.co.uk www.questonline.co.uk EDITOR Lynn Brown MANAGING DIRECTOR Bruce Hodge ADVERTISING SALES MANAGER David Lidbury Account Managers Tony Heathfield Brian Tolworthy DISTRIBUTION Martin Sells DESIGN AND PRODUCTION CB Creative Limited Tel: 01223 750566 www.cb2creative.com DIRECTORS Peter Threlfall (Chairman) Bruce Hodge (Managing) Roger Dalzell Every effort has been made to ensure accuracy of information at the time of going to press. The Publishers can take no responsibility for inaccuracies due to changes after that date, nor can they accept responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. Whilst every care is taken with artwork or film supplies, the Publishers cannot be held responsible for any loss or damage. The opinions expressed are those of the individual authors and not necessarily of the Publishers. All advertisements are accepted only on the grounds that they comply with the terms of the Trade Descriptions Act 1968 and all other relevant legislation. Inclusion of an advertisement cannot be construed as an endorsement for the advertiser or the product by the Publishers, their employees or agents. The Publishers cannot accept responsibility for any transaction between readers and advertisers. © All rights reserved. Not to be resold, lent, hired-out or otherwise reproduced or transmitted in any form or by any means without the prior permission of the Publisher. Quest and Bulldog Publishing Limited are registered under the Data Protection Act (1984) registration number PX4096798

CONNECT WITH US questonline.co.uk questmagazine

questmagazine Quest Magazine Group: groups/quest Quest Magazine Company: company/quest Quest Magazine Profile: quest-magazine info@questonline.co.uk

October 2017

OCTOBER 2017 >>

Contents YOUR ELC

06 ELC 101: the basics 08 Are you eligible for ELC? 10 How to use your ELC funding

12 How to claim if you are still serving 14 How to claim after leaving 16 Avoiding queries or rejection 18 ELC dos and don’ts 20 Higher-level study 22 HE success story: undergraduate degree student Thomas Cottew 24 Distance learning 28 Qualifications to further your Service career 30 On course: Computing and IT 34 The Access to Higher Education (HE) Diploma 38 On course: Cyber security 44 Education and funding planner 46 Useful contacts

THE HUB 48 Course and training options, transition news and reader reports

YOUR RESETTLEMENT

52 Success story: inspiration from those who’ve already made the transition. This month, former WO2 Ian Wright talks resettling abroad 56 Resettlement matters: make the most of your resettlement options 58 Civvy savvy: advice from the ‘other side’ 60 CTP courses and events 62 Transition factfile

October 2017 l questonline.co.uk

questonline.co.uk l October 2017

YOUR ELC ELC BASICS

ELC 101 The basics

ubject to certain eligibility

The PF FE/HE scheme provides

Withdrawal once payment has been

criteria (see page 8), the ELC

Service leavers and Service personnel

made due to foreseeable postings/

scheme offers currently serving

in their qualifying resettlement phase

Service activities will usually meant

or former Service personnel access to a

with access to a first full level 3 or a

first full level 3 (GCE A-level or vocational

first HE qualification (a foundation

equivalent) or a first higher education (HE)

degree or a first undergraduate

compassionate reasons cause your

qualification (e.g. a foundation degree or a

degree or equivalent) with support

withdrawal, you should seek advice

towards tuition fees.

from your Education Staff or Learning

Only one ELC claim can be made in

Adviser.Q

first undergraduate degree or equivalent) free from tuition fees. Here’s the basic

information you need to know … l

The ELC lower tier offers up to three

learning of at least 20% of the cost (the ELC element includes VAT but

tier offers up to three payments of up

excludes travel, accommodation, food,

to £2,000 in three separate financial

books and materials). l

You must discuss your plans with

The three separate years do not have

your line manager and education

to run consecutively, and may be a

adviser before making any financial

combination of both higher and lower

commitment. l

ELC are available for full- or part-time

ELC may be claimed for the same

study for a qualification at level 3 or

learning course if it continues for more

above, as defined on the NQF or SCQF,

than a year, or for a different learning

with an organisation on the approved

purpose each year. l

You must make a contribution to your

separate financial years; the higher

levels. l

providers list maintained by ELCAS.

If one course combines with others for

a single learning purpose these can be

− – Service training

combined to claim ELC.

− – civilian accredited Service training

You may not claim ELC for:

A new ELC award was created in 2016.

(unless at least 30 hours extra work

It’s an aggregated lower-tier award,

is involved, together with a separate

which is a single payment of up to

If unexpected Service or

any one financial year (April to March).

payments of up to £1,000 in three

years. l

that no further claims will be allowed. l

exam, assessment or assignment)

£3,000 for those with six or more

− – membership fees

years of qualifying service, which will

− – books and materials

count as all three awards.

− – normal Service sport and adventurous training.

ELC SCHEME: LATEST STATS From its inception until the end of July 2017, 383,091 people had registered with the ELC scheme and 129,775 claims had been made, to the value of £199.4 million.

October 2017 l questonline.co.uk

NEBOSH personal development/ resettlement Y 2 DA

training Y 2 DA

Qualifying trainers, managers and compliance specialists for the future

www.train2train.org

FIRST AID INSTRUCTOR

FIRST AID INSTRUCTOR 2 DAY UPDATE

FIRST AID INSTRUCTOR

The National General Certificate in Occupational Health and Safety HEALTH AND SAFETY INSTRUCTOR

FOOD SAFETY INSTRUCTOR

The National Certificate in Fire Safety & Risk Management HEALTH AND SAFETY INSTRUCTOR

WHO SHOULD ATTEND?

Managers, trainers and health & safety specialists who have responsibilities in meeting or training legal compliance for health and safety and fire safety as well as those who are TEACHER TRAININGto develop OTHERaCOURSES looking new career.

FIRST AID INSTRUCTOR 2 DAY UPDATE

FOOD SAFETY INSTRUCTOR

COURSE CONTENT:

5 units delivered over the 3 weeks:

Unit NGC1: Management of Health and Safety Unit NGC2: Controlling Workplace Hazards Unit NGC3: Health and Safety Practical Application Unit FC1: Fire SafetyOTHER and COURSES Risk Management TEACHER TRAINING Unit FC2: Fire Safety Practical Application

Venue: Academy House, Doncaster* Price:** £2,260 *Minimum numbers required **Price per delegate

For further details on this and other courses available, including Compliance Training Instructor, Health and Safety, Food Safety and Teaching qualifications, please contact us at:

t: +44 (0)1302 363136

e: info@train2train.org w: www.train2train.org

©Train2Train 2017 (June 2017)

Partner

YOUR ELC ELIGIBILITY CRITERIA

Are you eligible for ELC?

Take a look at the eligibility rules below to find out … l

All Regular Service Personnel (SP)

have left the Service or entered your

day of service, you will be eligible to claim

currently in service will be auto-

qualifying resettlement phase on or

ELC at the higher tier (£2,000), subject to

enrolled on the ELC scheme, as will

after 17 July 2008

meeting the other conditions associated

meet UK residency requirements to

with the scheme.

future SP on completion of their Phase 1 training. l

qualify for full state subsidy.

The qualifying service required

Special eligibility criteria apply if you were

What about if you are medically

for both ELC lower-tier and FEHE

medically discharged from service before

discharged?

awards will increase from four to six

achieving the required number of years’

You are eligible to claim ELC at the

years from 1 April 2017. If you will

service. If this is the case, please seek

lower (£1,000) or higher (£2,000) tier

already have accumulated four years’

advice from your unit education staffs.

depending on your length of service on

qualifying service before 1 April 2017,

In detail …

lower-tier award and FEHE.

When can you start claiming ELC?

completing six years of service, you may

If you left – or are due to leave –

You can start claiming when you have

be eligible to make claims at the lower-

service on or after 1 April 2016, you

accumulated the necessary qualifying

tier rate if the injury or illness was caused

are entitled to post-service access to

years of service. For example, if you

or significantly worsened, wholly or

ELC and FEHE for five years.

registered on the ELC scheme and have

predominantly by service, as defined by

If you left between 1 April 2011 and 31

been serving since 1 April 2000, you will

the Armed Forces Compensation Scheme

March 2016 inclusive, you will have

have been entitled to start claiming at the

(JSP765).

until 31 March 2021 to use your ELC or

£1,000 level from 1 April 2004 and at the

FEHE (i.e. five years from March 2016).

£2,000 level from 1 April 2008. As noted

What if you are no longer serving?

If you left before 1 April 2011, you

above, from 1 April 2017, the qualifying

If you have already left the Service or are

will retain ten years of post-Service

service for lower-tier awards will increase

in your resettlement phase, you may be

access.

from four to six years. However, if you will

eligible to claim under the terms of the

have accumulated four years’ qualifying

Publicly Funded Further Education/Higher

service before 1 April 2017, you will still be

Education (PF FE/HE) scheme. Take a

able to claim your lower-tier awards.

look at the feature on page 12 to find out

In brief … To take advantage of ELC support, you must: l

the date of discharge. Additionally, if

you keep your entitlement to use ELC

you are medically discharged prior to

more – or, for full details and to check the

have completed four years of full-time

What happens if you are made redundant?

detailed eligibility rules, visit

service or, from 1 April 2017, six years

Irrespective of whether or not you applied

www.enhancedlearningcredits.com

have joined – or since April 2016

to be made redundant, you will cease

been automatically enrolled – on the

to accrue service for ELC eligibility on

Find out more

scheme and completed four years’ or,

the day you leave service. If you have

Much more detailed information is

from 1 April 2017, six years’ qualifying

accrued six or more years’ service since

available in JSP822, which can be

scheme membership

registering on the scheme by your last day

downloaded from the ELCAS website at

apply only for a first eligible FE/HE

of service, you will still be eligible to claim

www.enhancedlearningcredits.com Q

qualification at the level for which you

ELC at the lower tier (£1,000). If you have

are academically qualified to enter

accrued eight or more years’ service since

learning on leaving the Service

registering on the scheme by your last

October 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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Early booking will avoid disappointment, so to confirm your attendance please contact Lee on 0800 5870170 or visit our website: www.thesurveillancegroup.com

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Are you ready to boost your career prospects with a qualification? ILM Coaching & Mentoring (levels 3,5 & 7) CMI Management & Leadership (levels 3 to 7) Help your next career move by achieving a reputable and nationally recognised qualification by distance learning. Contact us now for advice, and to find out how our great value package will provide you with unlimited, prompt and expert tutorial support every step of the way.

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questonline.co.uk l October 2017

Course notes

YOUR ELC SPENDING OPTIONS

Engineering your way to the top

Accredited Competence in General Locksmithing level 3 course

echanical engineer Metal door lock bodies 1 Safe & Secure’s level 3 course is Alexander Bill completed Knob sets conducted over a three‐week period, his MBA part‐time at Aston Pad locks comprising two weeks in the technical Business School and, three Locker locks workshop and one week’s field training. months after graduating, Lever rim locks (Field training can be arranged at a later landed a senior role with global Bullet warded mortice locks 2/3 lever date for convenience.) The aim of the transport business Alstom. Sash and dead locks 2/3/5 lever workshop training is for you to gain in‐ Alex began his career at 5 lever British Standard mortice locks depth technical knowledge of the Alstom more than a decade APG door locks locksmith trade, allowing you to ago as a commissioning Digital locks understand the workings of the majority engineer. He rose to the Lock fitting of locks you will come across in The Aston Business School position of sales manager and MBA helped Alex Bill progress Key cutting customers premises be they domestic or his career then operations manager, but Safes commercial. found the commercial and Car opening You will be taught to strip and business side of selling and delivering advanced industrial Specialist non‐destructive lock opening assemble locks, make keys for them by services exciting. Says Alex, ‘Following a really successful techniques hand and machine, and pick them open. project, the station director of a client was talking to me You will also be taught other opening about the MBA he had done at Aston – it sounded very One‐week field training methods using specialist equipment. You interesting and appealing. He actively encouraged me to do Week three of your course will be spent will be trained on locking systems that one for myself. And I’m glad that I did! out with a locksmith doing daily work on are found on wooden, aluminium and ‘It has had a number of benefits, not just for myself, but a hands‐on basis. You will not just be an UPVC doors, as well as in what to expect also directly for Alstom Power. For example, it has enabled observer, you will be doing the work as when coming across steel doors found on me to impact the profitability of our service operations. At well. This is designed to give you commercial premises, such as final‐exit the same time, the improvements to my skills when invaluable experience in situations that doors and grill‐type gates. presenting and communicating to a wide range of audiences may arise, especially dealing with the Along with all of the above you will – from the shop floor to very senior managers – have been public if you have never done this be given sound advice from professionals very noticeable.’ before. Please note that we can arrange with regard to the financial side of your Alex adds, ‘It was challenging to find a balance between for you to complete this week separately business. You will be given guidance on carrying out my day job, going to lectures, studying at the at a later date if this is more suitable. what stock to put in your vehicle, how weekends and my family. However, Aston was great, and Class hours are 9 am–4 pm. your vehicle should be laid out and very flexible. When, towards the end of my second year, my equipped, and even what type of vehicle daughter was born I was able to rearrange my exams. This is without doubt the best locksmith to use. We will also help you to acquire LC are available for full- or partl foundation degrees Likewise, for my MBA dissertation, Aston was just as training courseAavailable anywhere in the accounts at the major locksmith supplyCHOOSING COURSE l postgraduate qualifications flexible. time study for a qualification at UKdeciding today and, completion, companies in the country. These Before onon a successful course, you or above, as things defined on thewas how l to other academic ‘Onelevel of the3most valuable I learned youconsider: will be awarded your level 3 NCFE accountsqualifications will allow you to purchase, at should analyse and understand a Framework/ wide range of complex andl often National Qualifications professional National Accredited tradeself-development price, stock for your van, tools andl its relevance to yourCertificate personalin incomplete sources of information, and then synthesise Locksmithing. any specialist that you may development Regulated Qualifications Framework (NQF/ l accreditation of prior requirements learning plan them into a coherent and compelling argument and short If you have any questions or would have. You will also receive a full set of l your ability to undertake it RQF),* with that an organisation l vocational training presentation gets straight to the point. like to book a course, please call 01432 course notes. All of this is backed‐up by disruptions to Service on the providers list the held by registration and accreditation fees you havel likely ‘Theapproved MBA definitely gave me knowledge andlskills to 341257. a free 24‐hour helpline should requirements progressand my career, helping ELCAS viewable at me to be promoted to general l sports qualifications problems while trading. l the flexibility of the study method. manager.’ www.enhancedlearningcredits.com It could l overseas qualifications

How to use your ELC funding When your claim’s approved, there’s a wide choice of where to spend your funding

be an in A-level, or an NVQ 3 or equivalent Get touch award. Tel: 0121You 204 may 3099 also use ELC to fund

email: mba@aston.ac.uk anything above that, too, like university Web: www.aston.ac.uk

modules or nationally recognised diplomas. This might include:on page 2 See the advertisement

Two‐week technical workshop Subjects covered years of service only). Pin tumbler locks To find out more about accessing higherDisc locks locks take a look at our level study inRadial particular, Pin‐tumbler locks bodies feature on page 20. UPVC lock bodies l

resettlement training (during last two

Get in touch

Tel: 01432 341257 * The Regulated Qualifications Framework (RQF) is email:the saslocksandtraining@gmail.com replacing Qualifications and Credit Framework

Web: www.safeandsecurelocksmithcourses.co.uk (QCF) from 1 October 2015 onwards. Ofqual expects the QCF to expire on 31 December 2017.

See the advertisement on page 39

Safe departures take more than pilots; train to become an

6WLYH[PVUZ 6MÄ JLY VY -SPNO[ +PZWH[JOLY

Open Learning Courses with ELCAS funding

Airline Operations and Dispatch Airport Operations APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC

PROVIDER NUMBER

1009

October 2017 l questonline.co.uk Spring 2016 / COURSES4FORCES

www.avtech2000.co.uk

01892 770250 www.courses4forces.co.uk

W Woodward SHE Ltd.

W W Your Training - Your Entitlement - Your Future

5 NEBOSH Certificate Quals 1 ELC Claim Only from WOODWARD

Now taking course bookings for Spring 2018 in Catterick.

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Resettlement Courses Also Available at Our Training Venues in Edinburgh and Carlisle.

Telephone ~ Sharon on 01228 - 592614 email ~ info@woodwardgroup.co.uk

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APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

ELC

E LC Logo 4435

PROVIDER NUMBER

questonline.co.uk l October 2017

YOUR ELC HOW TO CLAIM YOUR ELC

Making an application Your step-by-step guide

1. Read Joint Service Publication JSP822 – Defence Direction

and Guidance for Training and Education. 2. Think about what fits your personal development plan and your future. 3. Discuss this with your line manager and education/learning

any new publicly funded providers to be accepted on to the scheme, as the registration process can take several weeks. Once they have been accepted, you can submit an application to study with them. 9. Providers are expected to waive any initial registration fee,

staff. 4. Get the necessary approval to enrol. 5. Go to the ELCAS website at www.enhancedlearningcredits.com and complete the ELC application form online. 6. Check the ELCAS database of approved providers to see if the course you wish to enrol on is allowable under the rules. 7. If you wish to use a provider that is not on the list, ensure they

8. Do not leave everything until the last minute. Allow time for

so don’t pay any of your own money towards the cost of their tuition fees – if you do, it will not be refunded. 10. You must submit a separate claim form for each year of a course – if you don’t, it could result in support being withdrawn. 11. Start learning, and make the most of your life! ELCAS has produced a useful flow diagram to sum up the claims

are eligible to participate in the scheme (they must deliver

process. You can find this in the Annex at the end of JSP822,

publicly funded FE/HE) and ask them to apply for scheme

which can be downloaded from the ELCAS website at

membership using the information on the ELC website.

www.enhancedlearningcredits.com Q

October 2017 l questonline.co.uk

Phoenix Health & Safety are the Premier Providers of NEBOSH Courses Phoenix Health & Safety are an approved Enhanced Learning Credits (ELC) provider of NEBOSH training courses.

Courses available include:

•

NEBOSH National General Certificate

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• •

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Courses are on offer at venues around the UK and beyond, or via distance learning. Innovative support methods include course materials in audiobook format, online revision modules and social media

NEBOSH International General Certificate

NEBOSH International Diploma

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC

PROVIDER NUMBER

3518

YOUR ELC HOW TO CLAIM AFTER LEAVING

No longer serving? Here’s how to claim your ELC if you have left the Services

Note: You should contact your SSR with questions only if you have been unable to find the answer to your query on the ELCAS website at www.enhancedlearningcredits. com (this also has a useful FAQs page).

lthough the main purpose of ELC

claim form to them at the relevant address

Royal Navy

is to encourage serving personnel

(again, see box), along with:

ELC Manager, Mailpoint 3.3, Leach Building,

to pursue higher-level learning

evidence of your last day of Service,

Whale Island, HMS Excellent, Portsmouth

that benefits both the learner and the

which could be a copy of your

PO2 8BY

Armed Forces, it also allows level 3-plus

discharge document, a copy of your

02392 625954

learning to be pursued during resettlement

P45 terminating employment or a

NAVYTRGHQ-EL3RRESETSO3C@mod.uk

or for up to five years after leaving the

document stamped by your regiment

Services.* The majority of this learning

confirming your leaving date**

Army

a copy of a utility bill showing your

Learning Credit Scheme (LCS) Manager,

home address

Education Branch Zone 4, Floor 2, Army

full information about the course

Personnel Services Group, Home Command,

future employer and, nationally, adding to

you wish to undertake and including

Ramillies Building, Army HQ

the UK’s skills base.

details of your registration date where

Monxton Road, Andover SP11 8HJ

is likely to be vocational (learning new

skills or enhancing existing ones), with the qualification benefiting the learner and a

First of all, refer to the eligibility

applicable. Q

criteria listed on page 8. To make a

01264 381580 elc@detsa.co.uk

claim, download the appropriate form

The Army Single Service telephone helpline

from the ELCAS website and complete

*If you left the Service before 31 March 2016, please

it fully, except for Parts 4 and 5 – your

refer to JSP822 at www.enhancedlearningcredits.

Single Service Representative (SSR) will

com for the expiration date of your claims.

Royal Air Force

complete these elements (you will find

** If you were in the RAF, you can request a copy of

Learning Credits Administrator,

their contact details in the accompanying

your discharge document from the RAF Disclosures

Accreditation and Education Wing, RAF

box). Send your otherwise fully completed

team at www.raf.mod.uk/links/contacts.cfm Army

Central Training School, HQ 22 TrgGp, Room

personnel can request details of discharge dates

IMPORTANT!

221B, Trenchard Hall, RAF College, Cranwell

from the Army Personnel Centre by calling 0845

NG34 8HB

All applications must be submitted to

6009663.

SSRs for approval at least 25 clear working days prior to the start of the course you wish to take. They will then submit approved applications to ELCAS. You should not submit your claim form direct to ELCAS.

WHERE TO SEND CLAIMS IF YOU ARE NO LONGER SERVING

October 2017 l questonline.co.uk

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YOUR ELC HOW YOU CAN HELP

Avoiding queries or rejection How you can help things to run smoothly

LCAS deals with many claims that

minimum criteria (level 3 or above on the

and research and discuss your learning with

have to be queried or rejected: almost

NQF or RQF) or the learning provider is

your line manager and Service education or

not on the ELCAS approved providers list

learning adviser. This also applies if you are

failure to follow the correct procedure for

a qualifying ex-Service person using your

authorising the claim

ELC. The 25-working-day margin is in place

the course not commencing in the

for good reason. If you don’t plan far ahead

qualifying financial year

enough you could find yourself significantly

incorrect financial data, such as the

out of pocket as retrospective claims are not

authorisation note (CAN) from ELCAS

learner’s contribution being less than

allowed under any circumstances.

learners failing to allow sufficient time

20% or the MoD’s contribution calculated

20% of claims received fail to comply

with the correct procedures. Some of the

main reasons for rejection include: l

applicants enrolling on a course – and

sometimes paying a fee – without first obtaining the necessary claims l

as exceeding the ELC award

offered by an approved provider are

incomplete details or errors in course title

automatically admissible under the ELC

so any claim submitted within 25 working

or course level (these account for 25% of

scheme. This is a common mistake: one

days of the start of the course will

all rejected/queried claims)

provider may supply many courses, but only

applicants not registered on the ELCAS

those approved courses at NQF/RQF level 3

system

or above (and equivalent) listed on the ELCAS

more than one active claim being

website may be considered for ELC purposes.

between submitting a claim and starting a course – this takes at least five weeks,

automatically be rejected l

form for the previous claim has been completed – such claims are also

a second or third ELC claim being submitted before the course evaluation

Also, do not assume that all courses

processed for an individual in the same l

plan ahead and get it right first time

automatically rejected

To help avoid rejection on grounds such as

don’t buck the system or pay upfront

the course does not meet the necessary

those listed above, you should plan ahead,

complete your claim with care! Q

October 2017 l questonline.co.uk

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YOUR ELC ELC DOS AND DON’TS

ELC dos and don’ts Do: l

it out on the ELCAS website at www.

your studies; if you don’t, and can’t

enhancedlearningcredits.com

provide evidence that you completed

ensure the training is delivered by an

the course, your future claims will be

Publication JSP822 – Defence Direction

approved ELC provider if using your

denied.

and Guidance for Training and

Individual Resettlement Training Cost

Education, which can be downloaded

(IRTC) grant along with ELC to fund a

Don’t:

from the ELCAS website at www.

nationally recognised qualification at

enhancedlearningcredits.com

level 3 or above

to course providers until you have

consult your education, learning,

received a claim authorisation note

make sure you understand the regulations – see Joint Service

consult your education/learning staff

training and/or resettlement adviser if

personal development plan

you aren’t sure of the best way to use

plan ahead, leaving at least 25 days

funding for your resettlement training

provider status means that the entire

remember that the scheme operates a

portfolio of a provider’s courses meets

(CAN) l

automatically assume that approved

needing to book a course

strict ‘three hits and you’re out’ policy;

be prepared to provide evidence that

if you are eligible and have used the

the course you would like to do is at

Aggregated Lower Tier award you will

financially without having first obtained

least level 3 (or equivalent) on the

not be able to use it again, so think

approval from your own Service and a

National Qualifications Framework (NQF) or Qualifications and Credit

commit any payment contributions

and line managers to discuss your

between submitting a claim and l

the level 3 requirement l

carefully before submitting a claim l

inform your Education Staff,

enrol on a course or commit yourself

CAN from ELCAS l

enrol on a course with a new provider

Framework (QCF),* and that it directly

Learning Adviser or Single Service

who is awaiting ‘approved’ status;

benefits the Service (unless your claim

representative if your last day in

wait until this has definitely been

is resettlement-related during your last

service alters from that originally

achieved – if this takes too long, look on

two years of serving)

stated

the ELCAS website for an alternative

complete and return the evaluation

provider. Q

ensure the course provider has approved provider status by checking

questionnaire when you’ve finished

* The QCF is being replaced by the Regulated Qualifications Framework (RQF) from 1 October 2015 onwards. Ofqual expects the QCF to expire on 31 December 2017.

October 2017 l questonline.co.uk

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YOUR ELC HIGHER-LEVEL STUDY

Aim higher!

f you’re thinking of embarking on a higher education (HE) qualification that’s great – you can use your ELC

Higher education at a college or university is about more than just degree courses – it offers a range of options, including Higher National Certificates and Diplomas (HNCs and HNDs), and foundation degrees, all of which generally have a more vocational slant. So, if you’re ready to step up to the next level, HE could be the option for you.

to fund anything above level 3, and that includes university modules and nationally

career openings, but if it turns out you’re no

perform well enough on the early parts of

recognised diplomas. Other HE courses open

good at it, you’re unlikely to end up with a

the course.

to you for consideration include diplomas,

good qualification at the end of it – and may

bachelor’s degrees, foundation degrees

even fail altogether.

and postgraduate qualifications. The only

of modules, the distinction between HE

problem you are likely to have is in deciding

the qualifications you already have and the

(generally academic) and further education

exactly what and how to study!

subjects/areas you have a flair for. Other

(FE) (often vocational) can be unclear.

things you might want to think about include

Credits from a selection of courses can often

the course provider’s academic reputation

be added together to gain degrees and other

You may already have a pretty good idea

(you can find university league tables and

HE qualifications.

of what you’d like to study at a higher

subject ranking tables online), its graduate

level but, if you’re unsure, our advice is to

employment rates, and links between the

distance learning. The difference between

make sure you understand the nature of

university or college and employers.

these is not always clear-cut, though, and

Choosing an HE course

the subject you are considering, especially

Having decided what you want to study,

Both HE and FE courses can be taken via

in some cases (e.g. foundation degrees),

if it’s something new to you. So do your

you will be faced with a variety of ways of

both types are involved. Many qualifications

research, and ensure you know exactly what

studying it.

are modular; this means that you complete

a course is offering you – topic areas, what

It’s a good idea to start by thinking about

With many qualifications being earned through students completing a number

them in sections (modules), often of your

the modules will cover, etc. Whatever else

How do HE courses differ?

you take in to consideration, it goes without

The most basic difference is between the

selection of such courses can be gathered

saying that you must have a strong interest

levels of courses. While most HE courses

together to ‘add up’ to degrees and other HE

in the subject and the course content, as

lead to a degree, some lead to sub-degree

qualifications.

you will be spending three years or more

qualifications such as a Higher National

occupied with it, which won’t be much fun

Certificate (HNC), Higher National Diploma

if it turns out you’re not that struck with it

(HND) or a foundation degree. In general,

TO HELP YOU CHOOSE …

after all!

such courses will be shorter than a degree

Which? University is a free and

You are also likely to do better at a

course, more vocationally orientated and will

independent website packed with

course if you already have an aptitude for

have lower entry requirements. Some will be

everything you need to find the right

the subject. It might be a really fascinating

linked to degree courses, though, giving you

university course for you. See http://

course, which promises to lead to a host of

the option of progressing to a degree if you

university.which.co.uk

October 2017 l questonline.co.uk

own choosing, and credits gained from a

Please note that Service leavers cannot

usually takes three or four years to complete

access support under the FEHE scheme to

full-time (some degrees, such as medicine,

SOURCES OF ADVICE

commence studies at master’s level but they

can take five or six years).

Your line manager should be your

can utilise their ELC for study at this level.

first point of contact. Each unit has

Postgraduate qualifications

an education/learning specialist, and

popular higher-level course options you

Postgraduate qualifications are HE

each Service also has a network of

could choose from …

qualifications that require learners to have

educational and learning centres

already completed a bachelor’s degree.

where advice can be sought and ideas

Higher national certificates (HNCs) and higher national diplomas (HNDs)

Most types of postgraduate qualification will

explored.

generally fall into one of two categories:

in open learning, with distance learning

HNCs and HNDs are work-related

postgraduate certificate or postgraduate

generally catering for students who are so

(vocational) HE qualifications. While

diploma.

far away that they study almost entirely by

Here’s a rundown of some of the other

bachelor’s degrees (see below) tend to focus

include taught and research elements. They

themselves.

designed to give you the skills to put that

Think you’re missing the necessary basics?

knowledge to effective use in a particular

If you aren’t already in possession of the

ELC funding for higher education

job. Highly valued by employers, both in

lower-level qualifications you would normally

The good news is that your ELC provides

the UK and overseas, they can also count

need to build on in order to secure your

you with access to a first full level 3 or a first

towards membership of professional bodies

place on an HE course, the Access to Higher

HE qualification (e.g. foundation degree, first

and other employer organisations. HNCs

Education (HE) Diploma – often referred

undergraduate degree or equivalent) free

can take one year to complete full-time and

to by its shorthand form, Access Diploma

from tuition fees. This commitment means

two years part-time (or via, say, distance

– could be for you. It’s a qualification that

that Service leavers who have joined at level

learning). HNDs take two years full-time and

prepares people for study at university,

2, say, and have taken the opportunity to

can also be taken part-time (which takes

and is designed for those who would like to

gain a qualification such as an advanced

longer). (The award of an HND requires more

study in HE but who left school without the

apprenticeship, or other accredited learning

units to be passed than for an HNC.) They

usual qualifications, such as A-levels. It is

at level 3 or equivalent, may now be able to

equate to approximately halfway between

widely accepted by universities and colleges,

access their first higher-level qualification.

an A-level and a degree, although they are,

having been developed with their support,

as mentioned above, more practically based

and is designed to provide a good grounding

– Defence Direction and Guidance for

than the latter.

in the knowledge and study skills needed

Training and Education, which can be

to succeed in HE. Although equivalent to

accessed and downloaded at www.

Foundation degrees

A-levels, Access Diploma courses are put

enhancedlearningcredits.com Q

Foundation degrees combine learning with

together with people who haven’t studied

work experience if you decide you want

for a while in mind – and most don’t require

to ‘earn while you learn’. The equivalent

prior qualifications. Many are suitable for

COURSE FINDERS Full- and part-time courses

of two-thirds of a full honours degree, this

study part-time or in the evenings, which

Unistats: http://unistats.direct.gov.uk/

is a fully flexible qualification that allows

adds to their flexibility. Most FE colleges

Compare official course data from

you to study full- or part-time to fit your

in England and Wales offer such Access

universities and colleges, including

lifestyle. On passing, you will gain 240

courses, and a number are available through

student satisfaction and jobs after

‘points’ towards a full degree course, and full

distance learning, so you should be able

study (you have to apply to the college

account will be taken of any prior learning

to find a course that is convenient for you,

and experience you have accrued, too.

and that caters for your interests or career

UCAS: http://search.ucas.com

Recent developments, including university

ambitions. You can find out more about

Search and apply for full-time courses

partnerships and funding, make these

Access to HE courses, browse courses and

qualifications increasingly available to

read success stories on the Access to Higher

people in the Services.

Education homepage at www.accesstohe.

on gaining knowledge, HNCs and HNDs are

Full details can be found in JSP822

or university direct)

by course name, provider name or location l

Degree courses

National Careers Service: https:// nationalcareersservice.direct.gov.uk/

ac.uk

advice/courses/Pages/default.aspx

A bachelor’s degree is a course of HE

How to learn

academic study leading to a qualification

Qualifications can be earned through full-

such as a Bachelor of Arts (BA) or Bachelor

time courses, part-time courses, day release,

Postgraduate study

of Science (BSc). They are sometimes known

night school, open and distance learning

as ‘ordinary’ or ‘first’ degrees. A bachelor’s

(see the feature on page 24 of this issue).

degree is designed to give learners a

There will usually be more times when

thorough understanding of a subject, and

students get together for joint study periods

Search for full- and part-time courses

Prospects: www.prospects.ac.uk/ postgraduate-courses

Postgraduate Search: www. postgraduatesearch.com

questonline.co.uk l October 2017

YOUR ELC HIGHER-LEVEL STUDY

HE Q&A

with undergraduate degree student Thomas Cottew Enlisted: November 1984 Years served to date: 31 years, 9 months Exit date: August 2016 Final rank: Wg Cdr Service branch: RAF Specialisation/trade: Pers(Spt)

Hello Thomas! Please tell us when and

How much study is involved in classes,

Did you attend any other external

why you registered for ELC.

at home, using e-learning?

courses?

When they were first promulgated, on the

Approximately 9 hours in classes and

Yes, the three-week Property Maintenance

grounds that they might come in useful

30 hours’ private study per week. It is

Course.

when I came to leave.

reasonably manageable.

THE COURSE

Before you started, what did you hope that the course would give you?

What advice would you like to give to

What qualification do you hope to receive

A professional broadening-out coupled

other Service leavers going through

as a result of using ELC?

with re-orientation post-Service.

resettlement and career transition?

It’s an undergraduate degree course: LLB

Start thinking about what you want to do

Combined Honours – Law with French as

How do you think the course will help

and the transition process well in advance

minor subject.

any subsequent civilian career?

of your exit date. Take account of both

It will improve my employment prospects.

the soft skills acquired/developed during

Who is the training provider?

service, as well as any formal qualifications

The University of Buckingham.

RESETTLEMENT

How did you select the course?

What was your reason for leaving the

To find out more, visit

Following attendance at a couple of

Forces?

www.buckingham.ac.uk

university open days. Buckingham’s

It was the end of my contract.

two-year degree course and high postgraduation employment rate (90% plus)

Did you attend a Career Transition

made it by far the best option.

Workshop? Yes, at RAF Northolt. It was useful – my CV

Is the course well run and relevant?

got a much-needed overhaul.

Yes! There is a high ratio of lecturers to students, resulting in extensive contact

What other resettlement training

feedback. The course itself is intensive, but

courses (if any) did you undertake?

well structured and stimulating.

French Language Resettlement Course – Le Poyenval, Vendee (the provider has

Does the course build on Service/

now retired). It gave my French a boost in

civilian qualifications you have already

preparation for the degree course.

obtained? It will complement a professional qualification in management accountancy (ACMA).

ADVICE FOR OTHERS

October 2017 l questonline.co.uk

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THE DEVELOPMENTSCI START THINKING ABOUT WHAT YOU WANT TO DO AND THE TRANSITION PROCESS WELL IN ADVANCE OF YOUR EXIT DATE

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questonline.co.uk l October 2017

YOUR ELC DISTANCE LEARNING

Remote control

Let the classroom come to you!

ASK YOURSELF … l

Does the course lead to the qualification I want/need?

Will the course train me to the level required (by me or a potential

What’s involved?

can study when and where you

Courses delivered through distance

want. There’s no need to be

learning range from those taking as

Can I chat to previous learners?

physically on-campus to study or take

little as a few hours, to degrees and

Do I have to pass an entry test?

(some) training courses. And that, of

postgraduate qualifications that may

How much support is available? And in

course, is a considerable benefit to those

involve several years’ study. So-called

of you posted to far-flung locations,

‘short courses’ typically last days or

meaning that you can continue your

weeks as opposed to months or years.

distance, or is it necessary to attend

studies wherever in the world you may

Even those subjects with a strong

training sessions at specific times?

be. Nothing need come between you and your preparations for life in the civilian world. As well as ‘distance learning’, you may come across other, related, terms such as ‘open learning’ and ‘distance supported learning’. In truth, all of these

practical element often have modules

To see a list of ODL QC-accredited learning providers, go to www.odlqc. org.uk and click on ‘Find an accredited provider’, bottom left.

likely to overlap, but, as a rough guide, open learning includes

Thanks to the wide availability of useful

what form? l

How much does the course cost?

Will there be an exam at the end?

Is the provider inspected or accredited by an independent body?

If I choose to study for a degree, do I have to complete it within three

provided by either one

years? l

following means: books,

Will I receive any special consideration for study problems as a result of

phone, DVD, CD-ROM, email, the internet, podcasts

How much time will I need to set aside for study?

and support may be or a combination of the

Can the whole course be done at a

technology these days, learning materials

Can I view the training materials first, before committing?

that are suited to distance learning.

types of learning are

employer)?

hanks to distance learning, you

operational duties? l

Is the course available via learning

and via mobile learning; the latter

tools that I will be able to access? (For

more face-to-face classes than distance

is where the student accesses course

example, if you are in an environment

learning, while the word ‘supported’

content stored on a mobile device or

where IT availability is limited, you

usually indicates that there are tutors

through a wireless server. Some providers

should select a course where it is

and physical material available to help

offer course elements via the iTunes

possible to use paper and telephone,

students.

Store, which can be downloaded free of

at least for a limited period.)

October 2017 l questonline.co.uk

APPROVED BY MoD IN SUPPORT OF THE ELC SCHEME

E LC 4436

PROVIDER NUMBER

YOUR ELC DISTANCE LEARNING

charge. Many courses make extensive

focus on something very specific – such as

and learning centres with tutor support,

use of the internet. Others involve tutor

the entrance examinations of a particular

where students can undertake online

groups, which may meet regularly,

professional body.

learning, and that use ICT systems to

or ‘summer camps’ of a few weeks’

enable users to access learning.

duration to provide classroom education

further education (FE) courses can

that complements regular, directed

be taken via distance learning. The

direct from the ‘horse’s mouth’

coursework at a distance.

difference between these is not always

(somebody who has first-hand experience

clear-cut though, and in some cases

of a course or a training provider),

(e.g. foundation degrees), both types

written prospectuses and, of course, the

The great thing about distance learning –

are involved. Many qualifications are

internet. The website of the Open and

especially for those, like you, in the Armed

modular; this means that you complete

Distance Learning Quality Council (ODL

Forces – is that it puts you in control of

them in sections (modules), often of

QC) is particularly helpful (again see ‘Key

your education. Once you have chosen

your own choosing, and credits gained

contacts’).

and enrolled on your course (see below),

from a selection of such courses can be

you are free to study when, where – and,

added together to ‘add up’ to degrees and

these days, how – you choose, so you can

other HE qualifications. It is not always

Who are the learning providers?

fit your education around your current

necessary to have an undergraduate

Many learning providers are neither HE

work and/or family commitments. It’s

degree to gain a master’s; neither is it

nor FE institutions, although they may

entirely up to you.

necessary to have one in order to achieve

have links of varying strengths with

many professional qualifications.

one or more colleges or universities.

At your convenience

And, of course, in these days of laptops, notebooks, tablets and mobile

Other information sources include

Increasingly, Service people like you

Many companies run large training

learning, you can set up and study at a

are taking distance learning modules

departments, and there are also many

location of your choice – home or work, at

as part of the training that contributes

commercial organisations that provide

a cafe, even while travelling. Importantly,

to career progression. So, you could

training to paying clients. Much of the

too, you can work at your own pace –

be studying with a view to gaining

training such providers deliver is of

there are no term times to be rigidly stuck

qualifications that will help you while in

excellent quality and targeted carefully

to (although you may have to sit exams,

the Forces or when you leave, or just for

at the needs of civilian employers in a

which may take place only at specific

personal interest – out of enthusiasm for a

specific market sector. Many commercial

times).

particular subject.

businesses offering training use the

To sum up, distance study enables you

But how do you know who is a good

premises of academic institutions to

take responsibility for your own learning.

provider and who is not? And exactly

deliver courses, and may have contracts

However, although you will be in control,

which course do you need? All this choice

with employment agencies to help their

a good provider will offer support – so you

can prove confusing! In the accompanying

students find work.

will certainly not be alone, left completely

‘Ask yourself …’ panel, there is a checklist

to your own devices, but will have back-up

that should help you.

and assistance as and when you require it.

You are likely to have heard of some of the bigger distance learning organisations, however – as mentioned

There are also likely to be self-checks and

Finding out more

interim tests to help ensure that you are

Service education and training staff,

out there too, also offering a wide

on target, and tutor-marked assessments

both within your unit and specialists,

range of courses, some with discounts

to provide valuable feedback, as well as a

can often provide the best advice about

for Service people (ask your education

telephone helpline to call or someone to

what you might want and what it is

email for advice if you get stuck.

actually possible for you to achieve.

How do I choose a course and provider?

They can also provide you with information about the funding available to support your studies,

above – there are many other providers

and training adviser for further information). Q

KEY CONTACTS

Although necessarily influenced by

and recommend the subjects that

demand from learners, there are loads

you should be encouraged to pursue –

of courses available in distance learning

particularly with a view to a second career

0800 101 901

form. And because the choice of provider

when leaving the Services. Increasing

www.learndirect.co.uk

is huge, too, you are more than likely to

numbers of Forces learning and

@learndirect

be able to track down the course you

education centres and personal learning

are looking for. This may be something

advisers also have access to e-learning

Open and Distance Learning Quality

that will give you a general grounding

opportunities.

Council (ODL QC)

or background in a particular subject or

Both higher education (HE) and

Information about courses is also

area (that you may go on to study in more

available from learndirect (see ‘Key

depth later), or you might be looking to

contacts’). It, too, runs its own courses

October 2017 l questonline.co.uk

learndirect

020 8658 8337 www.odlqc.org.uk

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questonline.co.uk l October 2017

YOUR ELC QUALIFICATIONS TO FURTHER YOUR SERVICE CAREER

Boost your prospects while serving

How your ELC can benefit both you and your Service publication, the main purpose

that your Service role might require,

Skills with regard to building services

of ELC is to encourage serving

but that are also highly likely to prove

engineering-related courses. A great many

personnel to pursue higher-level learning

useful once you leave the Forces, could

other areas are likely to serve you well in

that benefits both the learner and the

include accountancy and management

future, too – not forgetting the benefit to

Armed Forces. This is to comply with

qualifications, or courses related to

your Service branch now, of course! Q

HM Revenue & Customs (HMRC) rules,

health and safety, and facilities or project

which state that any money provided for

management. Depending on your Service

your personal development has to be of

role, you could find yourself in a position to

immediate benefit to both the Armed

embark on a range of studies that will turn

Forces and the individual – if not, the

out to have a very useful crossover into

MoD would be liable for tax! (See the

the civilian workplace when the time comes

accompanying box for more tax-related

for you to make the transition.

s noted elsewhere in this

Some of the areas of education

Similar work has taken place with Summit

For example, thinking of IT training

TAX EXEMPTION MEASURES FOR THOSE WHO ARE NO LONGER SERVING

as an example, the Tech Partnership (a

Under the ELC scheme, most courses

those courses that will benefit your own

network of employers working to creating

of study undertaken by individuals still

career and promotion prospects in the

skills for the UK’s digital economy) has

serving are exempt from taxation, either

Services – and ultimately help you find

been involved in putting together a

as income or as a benefit in kind, if they

employment on leaving – as well as offering

matrix of eligible higher-level vendor IT

can be justified as ‘work related’. In

a benefit to the Service while you remain

qualifications, which in these high-tech

order for Service leavers to benefit fully,

in uniform.

times will prove as useful to you on leaving

too, HMRC and MoD worked together to

as they are while you remain in Service.

reach an agreement on tax exemption.

information.) The best of both worlds is offered by

This means that the Service leaver (or their surviving spouse, civil partner or eligible partner, where appropriate) will not be required to pay income tax on payments received under the ELC and FEHE schemes. This allows them to draw maximum benefit from the schemes.at least for a limited period.

October 2017 l questonline.co.uk

Readers must consult their Single Service Advisors BEFORE committing to courses When responding to advertisements please mention Quest

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questonline.co.uk l October 2017

Download YOUR ELC ON COURSE: COMPUTING AND IT

a bright future computing/IT sectors. IT is the technology that is driving what is often referred to as the ‘information revolution’. It deals with the use of computers and computer software to convert, store, protect, process, transmit and retrieve information, securely. At the centre of everyday life and with a significant presence in almost all industries and businesses, computing and IT together provide employment for an enormous number of people. To get an idea of just some of the jobs in this sector, take a look at the accompanying ‘Typical IT jobs’ box. You could be creating technological applications or systems, solving problems using technology or supporting people who use it. IT is an important part of pretty much all industries these days, from marketing, HR and finance to retail, manufacturing and the public sector.

Skills shortages There is currently demand for higher-level technical skills, in particular to develop

‘The strong growth of tech employment in the UK sends a clear message to anyone considering career opportunities: there are a multitude of exciting openings for you,’ says a recent report from IT industry networking body the Tech Partnership. Are you ready to unlock them?

products and services to meet the needs of the fast-moving nature of the industry. This includes knowledge of the most up-to-date programming languages and systems such as cloud computing (see below to find out more). Cyber security is a growing field that merits special attention (see page 38). Currently there are not enough experts

to counteract more advanced cyber

What’s involved?

data, voice conversations, still images,

attacks. There has also been an increase

Information technology (IT) is a term that

motion pictures, multimedia presentations

in opportunities for information security

encompasses all forms of technology

… the list is pretty much endless). It is a

officers and information risk managers,

used to create, store, exchange and use

convenient ‘umbrella’ term that is often

who manage threats posed to businesses.

information in its various forms (business

used to encompass both the telecoms and

Large organisations, the government and

October 2017 l questonline.co.uk

social media companies, such as Facebook

and electronics branches, although some

specific qualifications. The generic ones

and Twitter, are all keen to employ cyber

serving outside those areas may also

certify achievements in the general field

experts.

have considerable expertise. Others will

of computing and IT, while vendor-specific

have specialised in computing and/or

ones demonstrate a level of expertise in a

who can combine technical skills with

electronics as part of their career pattern;

particular manufacturer’s products. Many

an understanding of broader business

they are still likely to have a number of

people hold both, and even a portfolio of

objectives to be able to solve real business

very transferable and marketable skills,

qualifications in the products of different

issues. There is also a demand for

but these may need to be targeted in a

manufacturers, as it is often important to be

numerate and IT-literate people to work in

particular area, or improved or widened in

able to operate across both boundaries and

analytics and solve business problems.

the period before leaving.

equipment.

Employers are looking for those

Generic qualifications include academic

There is a great deal of computing

Skill up while serving

and IT training available through the

courses. Degrees (foundation or higher),

Each Service has its ‘expert’ IT staff – if

resettlement system. Preferred suppliers

HNDs and HNCs are all highly valued, with

that’s you, you are likely to know exactly

and other training providers offer a wide

the theoretical knowledge involved always

where your particular skill set might lead.

variety of courses in this field.

being relevant. Degrees tend to be in

Such experts are generally found in the specialist communications, administrative

TYPICAL IT JOBS

Get qualified!

computer science, with HNDs and HNCs in software engineering. An A-level or GCSE in

Industry advice is to gain as much

computer studies might be your academic

academic knowledge as possible while

starting point if you are a beginner.

you are still serving, which can then be

NVQs (levels 1 to 5) and apprenticeships

Many jobs in this sector, particularly

enhanced by practical training during

are available, based on sector-approved

those that involve working with

your resettlement period. Knowledge

national occupational standards (NOS)

customers, require good interpersonal

can be developed through self study, and

(see below). ELC and SLC cannot be used

skills, as well as team-working and

academic qualifications via a college and

together but, if you’re looking to use your

problem-solving abilities. All have

an industry placement nearer discharge.

SLC for training that is below the ELC level

technical content, ranging from the

Career changers will have to learn to

3 threshold, you might want to consider

in-depth skills of a software developer

use specific applications or languages (see

such a course. Some employers may not be

through to roles that may need much

below). How much formal training you

very familiar with these, however, so you

less detailed knowledge. Some typical

need will depend on your new career path,

might find other qualifications more useful.

roles are:

as well as your individual experience and

Vocational A-levels may also be taken –

business analyst

aptitudes. Options available range from

usually through colleges – and these can

helpdesk operator

conversion courses to work placements.

provide a job-orientated qualification with

trainer

Some companies recruit only those who

a strong academic element. The experience

software developer

have already been working in the industry,

gained in acquiring these qualifications will

technical author

but most will take on new entrants. Many

be valuable in finding employment.

technician

will take new recruits with little or no

engineer

technical knowledge and offer training,

Which course?

computer forensics

provided they have other valued skills, and

There are many courses available that

content management

show they are enthusiastic and capable

will give you everything from a basic

cyber security and risk

of learning. To increase your chances

introduction to a doctorate.

management (see the feature on

of getting a good job, you should aim to

Short (one to five days) courses in, for

page 38)

demonstrate these attributes through work

example, wireless communications,

data analysis and analytics

experience connected to ICT (information

IP networks, traffic engineering or

games development

and communication technology), or

managing product development provide

geographical information systems

a course or qualification in an ICT- or

basic information that will enhance your

(GIS)

business-related subject; and you should

skills in many work environments or

hardware engineering

develop – and be able to demonstrate –

help you to choose a specific skills area

information management

skills such as communications and problem

before seeking higher levels of training.

IT consultancy (business and

solving.

These short courses are often privately

technical)

run and tailor-made, and costs vary but

IT sales

Computing and IT qualifications

may typically start at around £600 for

software engineering (designing,

Academic qualifications provide a thorough

one day, £1,000 for one/two days and

building, developing, testing)

grounding in the principles that will be

£1,400 for four/five days.

systems/network management

highly relevant for future training, although

technical support

a lot of the detail will soon be out of date.

part-time further education courses

web design.

There are also both generic and vendor-

(taking from one to three terms)

Next comes a range of relatively short

questonline.co.uk l October 2017

YOUR ELC ON COURSE: COMPUTING AND IT resulting in recognised qualifications

Professional Intermediate or Advanced

such as the CCNA certificate and IT

Apprenticeship). These courses will

weekend courses in Basic Computing

User Qualification (ITQ), a nationally

take one year minimum and contain an

(getting started with, e.g., internet, email

recognised qualification for those who

element of workplace learning. You may

need digital skills as users of technology

need up to five GCSEs to gain entry on

– at work, in education and when looking

to a course at this level; alternatively,

for work. Also on offer are NVQs and

you may need to gain other relevant

City & Guilds courses. These generally

qualifications (such as maths and

start at about £350–£400 for one term

English) alongside apprenticeship

Also, although it’s not exactly a course, the

and may require additional input of

training. This level of study will ensure

Open University has linked with iTunes to

around ten hours per week for students

good progression through your chosen

provide a range of free learning materials,

to meet course requirements. Courses

industry.

computing and ICT included. This is a great

More complex training includes

way of getting background details and

previous qualifications and cover, for

undergraduate degrees such as:

exploring whether you would like to further

instance, website design, software

Electronics with Satellite Engineering,

your current studies in the area. To find out

programming, information technology,

and Computer Science; master’s such

more, visit www.open.edu/itunes/getting-

and public space surveillance (CCTV).

as Telecommunication Engineering,

started

A qualification at this level would be

and Computing for Commerce and

recognised within the telecoms and

Industry; and doctorates such as

computing/IT industries, and would

Intelligent Systems and Networks; and

Professional vendor qualifications

allow you to progress to higher-level

Distributed Computing. Professional

Professional vendor qualifications

study.

doctorates are the more obvious choice

are training and exams in a specific

Longer part-time or full-time courses

for those wishing to go straight into a

manufacturer’s products. The manufacturer

are likely to result in, for example,

work environment, rather than staying

should be a major supplier in the industry

BTEC diplomas (i.e. an IT and Telecoms

in academia or research. Although

for its qualifications to have value, but do

entry requirements can vary and are

bear in mind that a qualification that is

sometimes negotiable, generally you

very valuable today may have less value

need A-levels to take a degree, and

tomorrow if a manufacturer goes out of

you need a degree to progress to

business or there is a major change in

master’s or PhD study. Length of time

technology.

are diverse, (often) do not require

THE ECDL The European Computer Driving Licence (ECDL) is the world’s number one IT user qualification. Seen around the world as the benchmark for digital literacy, the ECDL equips learners with the skills to use a computer confidently and effectively, building on existing knowledge and motivating further learning. No prior computing skills or knowledge of IT are required to study for the ECDL – it is designed for those who wish to gain a benchmark qualification in computing to enhance their career prospects or for personal development. The ECDL is composed of a range of modules – each provides a practical programme of up-todate skills and knowledge areas, which are validated by a test. This enables you to develop and certify your computer skills in the subject areas of your choice and to the level you need. Through the combination of modules you choose, you can create your own individual ECDL Profile. Choosing the combination that is right for you will depend on your current skills and experience, as well as on what you want from your qualification. To find out more, visit the BCS website: www.bcs.org The ECDL Foundation website is at www.ecdl.org

October 2017 l questonline.co.uk

to complete this level of study can

various beginner-level part-time and

and various application programs) l

Foundation Degree/level 4 in Business Information Technology

four-day course in Database Administration.

Microsoft qualifications are perhaps

vary; part-time, it could take six years

the best known, with Microsoft Certified

or more. Typically, costs range from

Solutions Expert (MCSE) seen as the

around £10,000 to £60,000, but at this

globally recognised standard for IT

level of study there may be funding

professionals. This focuses on the ability to

opportunities. These qualifications

design and build technology solutions, which

would lead to management and

may include integrating multiple technology

consultancy roles.

products and span multiple versions of a single technology, whether on-premises

What’s out there?

or in the cloud. The Microsoft Certified

Here are a few more courses you might

Solutions Associate (MCSA) certification

like to consider (although please note

is also available and is a prerequisite to

that this is a hugely diverse area, and job

Microsoft’s MCSE expert-level certifications

opportunities are increasing and blending

for experienced IT professionals. It focuses

into many workplaces):

on the ability to design and build technology

Diploma in Engineering Computer

solutions. Microsoft, of course, offers a

Systems and Telecoms

host of differently targeted certifications

BTEC level 3 Extended Diploma in ICT

and exams – for full details, check out

Systems and Principles, or Networking

the ‘Learning’ area of its website: www.

and Systems Support

microsoft.com/en-us/learning/default.aspx

NVQ level 2 Installing Structured Cabling

Microsoft is not, of course, the only

Systems

manufacturer on the market, and other

seven-hour online course for employees

big players, like Novell (Certified Novell

working in the area of Voice Switching

Engineer and Certified Novell Administrator)

(combining telephony, telecoms and

and Cisco Systems, also have their own

Voice Over Internet Protocol)

qualifications.

Professional bodies

Use your ELC

as lasting three to five years, and people

The CompTIA runs a series of certifications,

Under the ELC scheme, a wide range of

commonly change employer every two

which are credentials achieved through a

learning can be taken, provided it is offered

years or so. In-house training is often

testing process to validate knowledge within

by an approved provider listed on the ELC

provided, and good people can achieve

a specific IT support function. Its exams are

website at www.enhancedlearningcredits.

rapid promotion. Q

developed by subject matter experts and

com and is at level 3 or above. For full

the certifications are recognised throughout

details of how to make the most of

the industry as foundation-level skill sets.

your ELC, refer to our in-depth

Its qualifications are widely recognised and

features on pages 6–28.

may also form modules in other ICT awards and programmes. The British Computer Society (BCS –

Finding employment Securing employment is inevitably a

KEY CONTACTS

British Computer Society

the Chartered Institute for IT) is a qualifying

combination of:

body for chartered IT professionals. It offers

qualifications

01793 417424 or 0845 300 4417 (lo-call rate) www.bcs.org

a range of qualifications and certifications,

experience

@bcs

such as the European Computer Driving

networking

CompTIA UK

Licence (ECDL) (see box) and other user

work placements

020 7330 6060

qualifications, as well as BCS professional

the right CV

exams, which at their highest level take

going for the right job.

info_uk@comptia.org www.comptia.org

students to the academic level of an

Those entering similar employment to

honours degree, and acknowledge practical

that they had in the Forces may well start

experience and academic ability. To see

at the same level; those going into an

the full range, you’ll need to visit the BCS

unrelated field will probably start further

website (see ‘Key contacts’).

down the ladder. Once into a company the

Quest March 2016 Final_2016 07/03/2016 09:26 Page 11

employment possibilities are enormous

@CompTIA Tech Partnership 020 7963 8920 info@thetechpartnership.com www.thetechpartnership.com

@TechPartnership in this expanding and changing industry. Readers must consult their Single Service Advisors BEFORE committing to courses ‘Permanent’ employment is often Whenregarded responding to advertisements please mention

Quest

questonline.co.uk l October 2017

YOUR ELC HIGHER-LEVEL STUDY

The Access to HE Diploma

Building new support networks and a route for transition

IAN WEBBER

Fast-food restaurant manager to primary school teacher …

Enhanced Learning Credits (ELC) – if you’re registered

the Publicly Funded FE/HE scheme (the

‘Once you’ve got

higher education course must be done

through the Access to

immediately after the Access to HE

gained an Access to HE Diploma have gone

Ian Webber was a fast-food restaurant

don’t kick in until you start to earn more

on to university. Many have changed their

manager before he enrolled on an Access

than £21,000 per year. If you achieve

career or moved up the career ladder. Most

to HE course. He’d always meant to study

a QAA-recognised Access to HE course

Access to HE students have taken a bold

but somehow life got in the way. Ian

the balance of the loan will be written off

decision to go back to education – some

gave up his full-time job and enrolled on

when you complete their higher education

after more than ten years out of school –

an Access to HE course in health care.

studies.

and many have given up work to study.

With a young family to support, and no

You may have seen our stand at education

financial support, he worked three part-

and job fairs over the summer? In our

time jobs around his studies. He completed

discussions here we found that financing

his Access to HE course and went to

further study after leaving the Forces is a

the University of Birmingham, where he

key concern for many of you.

completed a degree in physical education

f you’re leaving the Services, one

HE course, you find you

option to consider is a degree. More

can achieve anything’

than 350,000 mature students who

new-found love for learning. He went on to become a primary school teacher.

October 2017 l questonline.co.uk

course) l

Advanced Learner Loans.

Advanced Learner Loan repayments

– joining his passion for sport with his

Service leavers have a number of options to fund their studies:

Example repayment amounts Annual income Monthly income before tax

Monthly repayment

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Many universities and charities also offer bursaries to provide some financial

Does the Access to HE Diploma you want to do meet these needs?

support for students. It is important to look

College-based full- and part-time courses usually start in September; distance learning courses tend to have

into your funding options carefully to make

Education plays an important role in

different start dates throughout the year;

sure you make the best choice for you and

individual personal development. For

some Diplomas are available for January

your family. Access to HE providers, your

many Access to HE students the Diploma

starts.

education officer or transition staff should

has changed their lives and helped them

be able to help you choose the best route.

pursue a graduate profession or to

Your route map to higher success

gain promotion. Research by Bath Spa University also showed that the Diploma

use your existing skills and learn new ones

helped Service leavers in their transition from military to civilian life.

‘If you are thinking about Access to HE,

On the course: l

develop a new support network and make new friends

make your university applications (midNovember)

don’t let “what might be” stop you – let

SUE LONG

“what could be” drive you! The course will

At the age of 45, mother of two, Sue Long,

provide all the skills you need to engage

was unable to progress in her job without

graduate from college (July)

and be who you really want to be’

a degree. She felt she had missed out and

start university (September).

Alan Searle, self-employed business

February/March)

decided to do something about it.

psychologist and former Access to HE student

receive your university offers (around

The Access to HE course is nothing like ‘I left school at 15 with

school. The tutors are very supportive, and

no qualifications. I

I think they recognise how life changing

There are a number of things to think

thought you had to

the Access to HE qualification can be. Life

about, especially if it’s a long time since

be super-brainy and

skills, experiences and personal stories

you last studied.

super-rich to go to

are all valued on the Access to HE course,

university’

as well as the main study curriculum,

1. Find out more … Look on the Access

which I have found very interesting and

to HE website, read the real-life stories

Sue completed her

and search for Diplomas (by location,

Access to HE course in a year and went

subject, provider or type of study).

on to study history at the University of

‘The tutors recognise

Cambridge. She took a job at the university

how life-changing

after graduation.

the Access to HE

2. Talk to your education advisors … (find out about doing maths and English

challenging.

GCSEs before you start if you don’t

qualification can be’

Simon Hatch

already have them). 3. Check your funding options …

The Access to Higher Education (HE)

Could you get an Advanced Learner

Diploma qualification prepares adults to

Course tutors provide a supportive,

Loan? (QAA-recognised Access to HE

succeed in higher education by giving

encouraging, yet challenging environment

Diplomas are eligible for Advanced

them the skills, subject knowledge and

to help adults make the transition to higher

Learner Loans and the balance of

confidence they need in a supportive and

education. Students also use their life

the loan will be cancelled when you

encouraging environment. It is equivalent

experiences to support their studies and

complete your HE studies.) Could you

to A-levels and is recognised by UK higher

one another, developing strong support

use learning credits? Could you use the

education providers. Each year, around

networks to help them through the

publicly funded FE/HE scheme?

25,000 students successfully complete an

challenges of the course, and beyond. Q

4. Contact providers to get more

Access to HE course and are accepted onto

information … When does the course

higher education courses. Around half of

start? Where will you be taught? How

these students are aged 25 or older.

much teaching time is there? How much time will you need to spend studying on your own? What support

Find out more

can you expect? When and how do

You may also find these websites helpful:

you sign up? (Do you need to have an

Access to HE website

www.accesstohe.ac.uk

interview or test before you enrol?)

Real-life stories

www.accesstohe.ac.uk/Access/RealLife

Diploma database

www.accesstohe.ac.uk/SubSites/PublicSearch/

websites/speak to higher education

Advanced Learner Loans

www.gov.uk/advanced-learner-loan

admission staff … What are the entry

ELCAS

www.enhancedlearningcredits.com

requirements? (What qualifications do

UCAS

www.ucas.com

5. Look at UCAS and university

you need to get on the degree course?)

questonline.co.uk l October 2017

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questonline.co.uk l October 2017 Spring 2015

YOUR ELC ON COURSE: RAIL

From the battlefield to the security operations centre …

be a cyber insider! Inside Cyber magazine

Download here: www.cybersecurity challenge.org.uk/insidecyber-magazine

As anyone in the technology industry will tell you, there’s a huge demand for cyber security professionals, and a worrying shortage of talent. In fact, recent research revealed that Europe will face a shortfall of 350,000 cyber security professionals by 2022. So how do we solve this problem – and fast? Perhaps you have the answer …

recent report from the IBM Institute

cyber attacks. Some typical roles and career

Explorer

for Business Value suggested that

areas are:

Problem Solver

the above-mentioned ‘talent gap’

education, training and awareness

Student

can be closed by filling cyber security roles

engineering, architecture and design

Guardian, and

through a ‘new collar’ approach. This means

internet crime and data protection

Consultant.

tapping in to professionals who might not

operations and security management

These attributes and skills can of course

have a traditional college degree but who

policy makers and strategists

be found in a multitude of other sectors

do have in-demand technical skills and

research

beyond cyber security. One such sector

aptitudes. That could mean you!

risk analytics and management

is the military. One of the core attributes

threat management and forensics.

seen time and again with military veterans

What’s involved?

Read about these in detail on the Cyber

is the ‘Guardian’ attribute. This means they

According to Cyber Security Challenge UK,

Security Challenge UK website at

are highly ethical, reliable and motivated to

a career in cyber security can be incredibly

www.cybersecuritychallenge.org.uk

protect their customers. In terms of specific

fulfilling and is ideally suited to those who

cyber security roles, IBM has found that

have a flair for problem solving, are good

Skill up while serving

communicators and passionate about new

The IBM report mentioned at the start of this

and ‘communicator’ positions. Looking

technologies. It’s an exciting industry, with

feature highlights that the core attributes

specifically at operators, this might include

an increasing number of companies looking

and skills that employers are looking for in

threat-monitoring analysts, penetration

for help to defend themselves or others from

cyber security professionals are:

testers, security operations centre analyst

October 2017 l questonline.co.uk

veterans are particularly suited to ‘operator’

Real recognition!

and cyber operations manager roles. Anybody

Participants are awarded an IBM Open Badge certification on completion, which is recognised, respected and valued globally in the IT industry

who has worked in the operations centre in a warship, in a military unit or in an RAF station will have the experience and transferable skills needed for dealing with cyber security incidents.

Get qualified

Front row, left to right Julian Meyrick, Vice President, IBM Security Europe; Rachel Neaman, CEO, Corsham Institute; Andrew Jackson, Managing Director, SaluteMyJob; Mark Wakefield, Corporate Citizenship & Corporate Affairs Manager, IBM UK; along with the course participants

Recognising the value and skill-set veterans

programme in the USA, Canada – and now

relevant learning can be taken, provided

can bring to a role in cyber security, IBM

the UK. The initiative addresses two issues:

it is offered by an approved provider

has already hired hundreds of ex-military

the challenges faced by skilled Armed Forces

listed on the ELC website at www.

personnel. In the USA, it announced in

veterans transitioning back into civilian life

enhancedlearningcredits.com and is at level

March this year that it will hire 2,000

and the growing cyber security skills gap.

3 or above. For full details of how to make

With IBM

veterans over the next four years. Here in

As of September 2017, 100 veterans have

the UK, it has an ongoing partnership with

completed the course. It’s a virtuous circle

SaluteMyJob and the Corsham Institute to

in the sense that, at the end of the training

provide veterans with free training

course, recruiters can get in touch with

and certification on IBM’s i2 Analyst’s Notebook data analysis and QRadar cyber security products. While IBM provides the funding, software and trainer, the Corsham Institute provides the training facilities and SaluteMyJob

features on pages 6–28.

veterans and vice versa. The next

Cyber Security Challenge UK

course will take place at the on IBM’s data analysis

A series of competitions to test software, i2 Analyst’s your cyber security skills, created Notebook. Participants by some of the largest security are awarded an IBM companies in the country, who are Open Badge looking for the next generation of cyber defenders certification www.cybersecurity on completion, challenge.org.uk which is recognised, industry

finds candidates from the veterans community. Designed to facilitate employment

globally in the IT industry.

business sense to up-skill and train veterans with a proven skill-set that is difficult to

Citizenship initiative is part of a wider

interview for. With the right training and

Veterans Employment Accelerator grant

investment, the company hopes to start

The next IBM course takes place from 30 IBM’s data analysis software, i2 Analyst’s Notebook. If you are interested in applying for a place, or for more information, visit www.salutemyjob.com Q

For IBM, it makes perfect

into cyber security roles, this IBM Corporate

Ready to sign up? October to 3 November, with a focus on

end of October, with a focus

respected and valued

the most of your ELC, refer to our in-depth

closing the cyber security skills gap.

KEY CONTACTS

Corsham Institute 01249 700888 info@corshaminstitute.org www.corshaminstitute.org @Corsham_Inst Cyber Security Challenge UK 01908 363432

CYBER SECURITY CHALLENGE UK

Other courses

Cyber Security Challenge UK is a series of national competitions, learning programmes and networking initiatives designed to identify, inspire and enable more people to become cyber security professionals. Established to bolster the national pool of cyber skills, it offers a unique programme of activities to introduce sufficient numbers of appropriately skilled individuals to learning and career opportunities in the profession.

Governance blog, entitled ‘What are the best

An excellent recent entry on the IT qualifications for a career in cyber security?’, provides plenty of advice and information. It’s an incredibly diverse area, but one thing’s for sure: any career in information security requires a sound knowledge of IT systems, so take a good look at our computing and IT feature on page 30 to find out more.

Use your ELC Under the ELC scheme, a wide range of

queries@cybersecuritychallenge.org.uk www.cybersecuritychallenge.org.uk @Cyberchallenge SaluteMyJob 01249 691415 info@salutemyjob.com (info), candidates@salutemyjob.com (job seekers) www.salutemyjob.com @SaluteMyJob National Cyber Security Centre www.ncsc.gov.uk @ncsc

questonline.co.uk l October 2017

YOUR ELC ON COURSE: CYBER SECURITY

From Intelligence Corps to intelligence analyst Pete Durbin always wanted to join the Army and enlisted in the Intelligence Corps when he was 19. He left in 2016 as a Sergeant after 11 years’ exemplary military service. Pete is now working as an intelligence analyst at a leading UK insurer and credits completing SaluteMyJob, IBM and the Corsham Institute’s i2 analyst training as a reason for gaining such a highly sought-after role.

TO CIVILIAN COMPANIES

highlights in his 11-year career

he was more interested in finding project

include his last operational tour,

management roles, rather than going into

Op Toral in Afghanistan, and three years

the cyber industry to start with, as he

registering with SaluteMyJob, to other

served out in Cyprus. He said the biggest

believed the management skills he had

Service leavers. He adds: ‘I was really

challenge he faced during his military

gained in his military role would be well

interested in getting an accreditation in

career was being away from his family,

suited to those types of roles. He found job

the software as I know it is used across

which was one of the main reasons he

hunting and translating his military skills

a number of industries. I just thought it

decided to leave, along with being ready

the most challenging part of his transition.

would be hugely beneficial to get up-skilled

for a change.

‘I was naive at the time, I was just smashing

in that area. I found the pace of the course

in applications all over the place and

really good – it was a challenging pace, the

role varied from day to day. He explains: ‘In

applying for roles that were inappropriate

pressure for me was just right.’

the early days before I was a Senior NCO, it

to me,’ he says. ‘I thought I was able to

was very much about analysis, processing

translate my CV, but looking back on it

the certification helped him gain his

information into intelligence, making

now, I had no experience in the corporate

current intelligence analyst role. ‘I asked

assessments and being able to stand up

sector. I really struggled speaking in the

my boss the same question and he said

and confidently deliver that information

corporate language as there is not much

having it showed I had the knowledge of

to different-sized audiences, which varied

training given on that.’ On leaving, Pete

a product they use, so that was useful.

from a one-to-one briefing to a big forum of

joined the Reserves and worked for EDF

But it was also that having it indicated a

400 people. When I was a Sergeant, I was

Energy as a risk reporter on a short-term

continued desire to improve professionally,

expected to do all of that, as well as fulfilling

contract – before landing his current role.

which the company I work for is very big

ete’s biggest achievements and

As an Army intelligence analyst, Pete’s

a junior management role within a team.’ Pete says there are a number of key

THE DEVELOPMENTSCI PETE SAYS THERE ARE A NUMBER OF KEY SKILLS HE ACQUIRED DURING HIS SERVICE THAT HE BELIEVES ARE OF VALUE

When Pete decided to leave, he said

To prepare for gaining commercial employment, Pete – through the Career

military personnel (see page 39 to find out more about this). Pete recommends the course, and

Pete says he believes that achieving

on.’

skills he acquired during his Service that he

Transition Partnership (CTP) – completed

Discover more

believes are of value to civilian companies.

PRINCE2 and the APM qualification for

To find out more about IT Security Training

‘For me, the biggest skill I learned was

PRINCE2 Practitioners. He also successfully

Courses, visit SaluteMyJob’s website:

being able to interact with people from a

completed IBM’s i2 analyst training. This

www.salutemyjob.com/training Q

broad range of backgrounds – I think that

was created to help address the cyber

is a real skill you can’t really replicate in

security skills shortage, with IBM Security,

many other roles or sectors. I also had

the Corsham Institute and SaluteMyJob

to be confident speaking in front of a

partnering to offer free training to

large group of people and I think that

certify veterans as users of IBM’s QRadar

overall experience has really helped me in

cyber security software and i2 Analyst’s

interviews.’

Notebook to former and transitioning

October 2017 l questonline.co.uk

YOUR ELC ON COURSE: CYBER SECURITY

The security solution Wesley Freeman was a Rifleman in the British Army for five years. He left this year not knowing what he wanted to do. Despite having no IT or cyber security experience, he enrolled on the free Cyber Security Training Course run by SaluteMyJob, in partnership with IBM and the Corsham Institute, where students learn how to navigate the IBM QRadar user interface. During the week-long course, he was offered a month’s work experience with a leading IT security services reseller, Satisnet, and as a result of his strong performance, has now taken up a permanent role with the company.

are when you leave the Forces. Because, even though the course was completely foreign and like a different language to me, because of the way I’d been taught to think in the Army, to be able to adapt, I was able to do well.’ Wesley says he would highly recommend the course to other Service leavers. ‘What’s the worst that’s going to happen? You may go there and think this is not for me but at least you’ll have a good qualification on your CV. Best-case scenario – what happened to me: you go on the course and then find yourself in a role heavily involved in cyber security.’

esley starts out by saying that he

you have found something you really want to

Opportunity at Satisnet

acquired a number of transferable

do and complete courses that are relevant to

John McCann, director at Satisnet, visited

skills during his time in the Army

that industry. I think a lot of Service leavers

the candidates on Wesley’s course and that

that he believes are of value to civilian

don’t realise that, even if a course is not

chance meeting led to a career-changing

companies. He explains: ‘It might not feel like

offered through the CTP, there are other

opportunity. ‘After chatting with John, I was

it at the time, but you really are taught a lot

places that will offer it. I haven’t spent any

asked whether I would like to do a month’s

of independent skills in the Army. When you

of my funds yet as I’m hoping to do some

work experience in their Security Operations

leave, you might find yourself wondering if

further education, related to the job role I am

Centre and I started straight away. I have

a lot of the industries you’re interested in

doing at the moment.’

since been offered permanent employment.

getting involved with are out of your skill-set

Initially I was monitoring networking traffic

stuff out. You’ll start to adapt and learn very

Cyber Security Training Course

quickly, and you’ll find you’re actually a lot

Wesley found out about the Cyber Security

others within the department, I could see

more capable than you think. You really find

Training Course (see our feature on page 38)

that to get to their level of skill would take

yourself utilising the skills you learned over

through one of SaluteMyJob’s recruitment

me three to four years so, after speaking

your career. That can-do mental attitude, the

consultants. ‘I saw it and remember thinking

to John, he suggested I try an accounts

ability to work alone, that ability to always

I didn’t have a clue what cyber security

manager role. My official title now is sales

find a solution to a problem – if you don’t

was about, but when I checked what the

accounts manager, so it is more about selling

know something, making sure you find out.’

course was about I thought it looked really

IT solutions, but it is so much more than

interesting,’ he says. ‘Before I got involved in

just a sales job as you need to have a good

the police force he had left to join the Army.

the course, I knew how to use Microsoft Word,

understanding of networking in general.’

He was also looking at what he described as

I had no IT skills or formal qualifications. I

the ‘generic industries’, such as health and

was a Rifleman so I’d had nothing to do with

leavers looking to get into the cyber security

safety and driving jobs – ‘the roles that are

IT or computers. I thought I was going to be

industry: ‘A big piece of general advice

pushed towards you when you leave,’ he says.

completely out of my depth on the course – I

would be to keep LinkedIn up to date – and

But, essentially, Wesley had no idea what he

remember the course leader going round the

really utilise it. I would also recommend you

wanted to do long term.

room asking about people’s experience and I

get involved in any courses offered to you

was the only one who did not have any kind

relating to the industry you are wanting to

of cyber security background. The course

pursue. Although now I am doing something

‘The biggest challenges I faced were

leader did think I was going to struggle but in

unrelated to QRadar, if it weren’t for that

branching out, investing my time in things

the end I did really well. I approached it with

course I would not be where I am now.

I thought I wouldn’t be interested in. I also

a completely blank, fresh mind and because I

Your circumstances can change with one

spent too much time thinking about what I

didn’t have any idea about cyber security at

conversation. Mine did!’

wanted to do,’ says Wesley. ‘If you are about

the time, I was able to adapt to it. And that

to leave, I would advise you not to waste your

goes back to what I was saying earlier – you

For more information

ELC or resettlement training funds. Wait until

are a lot more adaptable than you think you

Visit www.salutemyjob.com/training

or you don’t have what’s required, but just try

Wesley was initially interested in rejoining

Challenges of transitioning

and the role itself was a lot more technical, but my role has since changed. Looking at

Wesley has some words for other Service

questonline.co.uk l October 2017

groups, which may meet regularly, or â&#x20AC;&#x2DC;summer campsâ&#x20AC;&#x2122; of a few weeksâ&#x20AC;&#x2122; Readers must consult their Single Service Advisors BEFORE courses duration for classroom education oncommitting top oftoregular, directed When responding to advertisements please mention Quest coursework at a distance.

Convenience is the key

The great thing about distance learning â&#x20AC;&#x201C; especially for those in the Armed Forces, who may be posted anywhere in the world â&#x20AC;&#x201C; is that it puts you in control of your education. Once you have chosen and enrolled on your course (see below), you are free to study when, where â&#x20AC;&#x201C; and, these days, how â&#x20AC;&#x201C; you choose, so you can fit your education around your current work and/or family commitments. You might be an early bird, who works best first thing in the morning; or you might be a night owl, who finds the evenings the best time to study successfully â&#x20AC;&#x201C; itâ&#x20AC;&#x2122;s entirely up to you. And of course, in these days of laptops, notebooks, tablets and mobile learning,

Continued on page 10

A career in law e without a law degree Make a successful uccessful tr transition ansition ond career b studying into a second byy studying SLNHS X\HSPĂ&#x201E;JH[PVU I` MVY H WHYHSLNHS X\HSPĂ&#x201E;JH[PVU I` earning distance learning vider no. 1105

October 2017 l questonline.co.uk

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6781

Ipswich: 01473 212535 | London: 0207 194 84 33 E: info@ccas-ltd.com | www.ccas-ltd.com

3 Diploma in Railway NVQ Level Diploma in in Railway NVQ Level 3 Diploma Railway Overhead Line Construction Engineering Line Construction Engineering Overhead Line Construction (QCF) (QCF) (QCF) Akona Ltd Solutions Company specialising Akona Ltd isis a aTraining Solutions Company specialising Akona Ltd is aTraining Training Solutions Company specialising the delivery various vocational training packages. inin the delivery ofof various vocational training packages. in the delivery of various vocational training packages. We offer variety rail courses and 2014 We offer a awide variety ofof rail courses and ininin 2014 We offer awide wide variety of rail courses and 2014 opened new indoor practical rail training centre. opened a abrand new indoor practical rail training centre. opened a brand brand new indoor practical rail training centre. Akona Ltd an NSARE approved provider Overhead Akona Ltd isisis an NSAR approved provider ofof Overhead Akona Ltd an NSAR approved provider of Overhead lineConstruction Training whichmeets NetworkRail line Training which toto Network lineElectrification Construction Training which meets meets to NetworkRail Rail Standards. Standards. Standards.

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Contact Us Visit: www.akona.biz Visit: www.akona.biz Visit: www.akona.biz Email: info@akona.biz Email: training@akona.biz Email: training@akona.biz Tel: 01928 518004 Tel: 01928 518004 Tel: 01928 518004 Rail Course List: Rail Course Rail Course List: AC Personal Track List: Safety Personal Track Safety AC Initial Personal Track Safety AC Initial Personal Track Safety DCCR OLEC 1 11 OLEC OLEC OLEC 2 22 OLEC OLEC OLEC 3 33 OLEC OLEC NVQ Level 3Level Diploma in in Railway Engineering Overhead NVQ Level 3 Diploma Railway Engineering Overhead NVQ 3 Diploma in Railway Engineering Line Construction (QCF) Line Construction (QCF) Overhead Line Construction (QCF)

This Level 33 Qualification includes: This Level Qualification includes: This Level 3 Qualification includes: • • Personal Track Safety DCCR (PTS) Personal Track Safety AC Initial (PTS) Personal Track Safety AC Initial (PTS) • • Health and Safety Training (Working Health and Safety Training (Working Health and Safety Training (Working Safely at Heights, Moving and Handling, Safely at at Heights, Manual Handling, Safely Heights, Manual Handling, Manual Handling, Harness Safety,and Fire Harness Safety, Fire Awareness Harness Safety, Fire Awareness and Awareness and Emergency First Aid) Emergency First Aid) Emergency First Aid) • Overhead Line Electrification Level 1 Common Induction (ICI) • Industry Industry Common Induction (ICI) (OLEC 1) • • Overhead Line Electrification Level 1 1 Overhead Line Electrification Level  Overhead Line Electrification Level 2 (OLEC 1) 1) (OLEC (OLEC 2) • Overhead Line Electrification Level 2 Overhead Line Electrification Level  • Overhead Line Electrification Level 3 2 (OLEC 2) (OLEC (OLEC 3) 2)

The course will be completed in in our indoor The course will completed our indoor The course will bebe completed in our brand practical rail training centre and includes practical rail training centre and includes new indoor practical rail training centre practical training sessions, classroom practical training sessions, classroom and includes practical training sessions, sessions and assessments. sessions and assessments. classroom sessions and assessments. For this qualification we can offer you a rail AsAs Akona is is anan ELCAS approved Akona Ltd ELCAS approved sponsor andLtd employment opportunities. training provider this qualification can bebe training provider this qualification can funded byby Enhanced Learning Credits. funded Enhanced Learning Credits. As Akona Ltd is an ELCAS approved training provider this qualification can be funded by Enhanced Learning Credits.

questonline.co.uk l October 2017

Q Plan ahead!

YOUR ELC EDUCATION AND FUNDING PLANNER

Your one-stop guide to personal development and education opportunities, improving your career prospects and the funding sources available help you do it

Personal development and education opportunities What is Personal Development (PD)?

PD is about self-improvement and satisfaction. It is open to everyone and can be done for one or many of the following reasons: >> to improve knowledge for personal interest >> to be introduced to new ideas or skills >> to broaden horizons

>> to enhance in-Service career prospects >> to gain qualifications >> to prepare for a second career

PD won’t just happen. You must take steps to find out what’s available and decide what you want to do. Use the flow chart below as a guide

Other sources of information include:

Individual talks to line manager about developing a realistic plan and maintaining a PD record (PDR)

A PD Route Map

>> >> >> >> >> >> >> >>

Individual decides: >> subject to be studied and qualification (if any) >> level of study (basic/key skills, GCSE, S/NVQ, A-level, degree, postgraduate) >> mode of study (e.g. short courses, distance learning)

unit education or training officer in-Service publications in-Service education centre local library or civilian college the internet Quest magazine friends and family Quest website: questonline.co.uk

In-Service

Local colleges or training providers

Distance/ open learning

eLearning – the Defence Learning Environment (DLE)

PD can mean anything from career courses to sports and adventurous training courses. See Q for other options for Service personnel

A range of further education (16+) and higher education (degree and above) courses are available. Ask your education/training officer or local college/library for a brochure

College attendance is not necessarily required. Flexible study can be undertaken by correspondence, or using the internet and tutorial support is usually available

There is now a huge amount of high-quality learning material freely available online to Armed Forces and Civil Service personnel, accessible either over the World Wide Web or via the Defence Intranet. The Defence Learning Environment (DLE) is the MOD’s central distance learning resource, providing ‘one stop’ access to a wide range of eLearning, courses, wikis, forums and other materials across a large number of key topics including: IT skills including ECDL, core competencies, health and safety, languages and business skills. Readily available via your Defence Gateway account. Visit http://www.da.mod.uk/ Courses/Online-E-Learning/DLE or www.defencegateway.mod.uk

Grants and funding are available for most forms of PD. See ‘Sources of advice and finance’ for details. Course complete? Look for your next learning!

Distance Learning

Distance learning allows you to study at your own pace, no matter where you are. A range of schemes and courses are available but it requires discipline to organise your study time. Most colleges readily offer help and advice to their students. Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) can be used for many of these courses but certain conditions may apply (see Sources of advice and finance).

To find out more, check out the article about distance learning on page 24.

October 2017 l questonline.co.uk

College Courses

You may prefer to attend a part-time class, or short course, at a local college. Your education officer may have this information to hand and most colleges publish a brochure. Some people prefer to study in this more structured environment. You must gain authority from your unit to attend and it is worth seeking unit guidance before making any financial commitment. You may also be able to claim the SLC and ELC. In addition, many in-Service education centres run classes specifically for Forces people and families, especially overseas. Some are free and most are discounted for families. Contact your education/training officer for details.

Personal Development Record (PDR)

Everyone should keep their own PDR in which they should record educational plus other PD achievements, appraisals and courses. It encourages people to assess and evaluate what they are doing, what they have learned, and where they are going in terms of career and personal development. Ask your education/training officer where you can get your copy.

Key: Q Service personnel

Tel: 01908 587665 www.gastectraining.co.uk

Sponsored by

Sources of advice and finance Standard Learning Credits

The SLC scheme allows personnel to obtain financial assistance for learning costs. You are able to claim 80% of your course fees, up to a maximum of £175 per financial year. To qualify for SLC funding, the course of study must lead to a nationally recognised qualification, have substantial developmental value and directly benefit the Service.

Enhanced Learning Credits

The ELC scheme offers currently serving or former Service personnel access to a first full level 3 (GCE A-level or vocational equivalent) or a first higher education (HE) qualification (e.g. a foundation degree or a first undergraduate degree or equivalent) free from tuition fees. The ELC lower tier offers up to three payments of up to £1,000 in three separate financial years; the higher tier offers up to three payments of up to £2,000 in three separate financial years. A new Publicly Funded Further Education/Higher Education ELC was created in 2016. It’s an aggregated lower-tier award, which is a single payment of up to £3,000 for those with six or more years of qualifying service, which will count as all three awards. You must make a contribution to your learning of at least 20% of the cost, and must discuss your plans with your line manager and education adviser before making any financial commitment. Detailed information about ELC can be found in the first half of this magazine. For full details visit www.enhancedlearningcredits.com

Individual Resettlement Training Cost (IRTC)

The IRTC grant exists to help towards the cost of resettlement training through the CTP or external training providers. The IRTC grant may not be used for Civilian Work Attachments but may be used in concert with a Learning Credit – Standard (SLC) or Enhanced (ELC) – for any course that is completed prior to the Service Leaver leaving the Service and subject to the relevant criteria of either scheme.

Armed Forces Compensation Scheme

The Armed Forces Compensation Scheme (AFCS) provides compensation for any injury, illness or death that is predominantly caused by service on or after 6 April 2005. The War Pension Scheme (WPS) compensates for any injury, illness or death that occurred up to this date. All current and former members of the UK Armed Forces, including Reservists, may submit a claim for compensation. For advice and guidance, call Veterans UK’s free helpline on 0808 1914218. Alternatively, you can visit: www.veterans-uk.info

Universities and Colleges Admissions Service UCAS deals with applications for first degree and similar standard courses at over 250 universities and colleges in the UK. Remember that you no longer need A-levels to go to university – vocational A-levels/NVQs and access courses now qualify students as well. If you are interested in entering higher education, call the UCAS hotline on Tel: 0371 468 0468 or visit www.ucas.com

University Short Courses

The University Short Course Programme (USCP) exists to enhance the general educational development of Service personnel through providing short courses at a range of universities in topics such as leadership and management, regional and strategic studies, and languages. Course fees and accommodation costs are funded by the Services. Further details are available from education/learning centres or search in DINs.

learndirect learndirect is a free government service via which qualified advisers provide information on all aspects of learning, from UK-wide learning opportunities, to career guidance and sources of finance, and other national and local organisations that can help. Advisers can answer questions on any aspect of learning. The website address is www.learndirect.com The freephone number is Tel: 0800 101901.

Jobcentre Plus Professional and Career Development Loans

Finding a job

These are designed to help people change direction or increase their skills by providing a deferred repayment loan of between £300 and £10,000 to cover up to 80% of tuition fees for a vocational course of up to two years, plus a further year’s work experience if appropriate. Courses can be full-time or part-time, or involve open or distance learning, and people who have been out of work for three months can apply to have all their course fees covered. The low-interest loan is arranged through one of four high-street banks, and certain conditions and criteria apply. Find out which banks offer the loan and order an application pack by calling the National Careers Service on Tel: 0800 100 900.

The Individual Resettlement Training Costs (IRTC) grant

The IRTC grant is available to Service leavers with six or more years’ service and all Medical Discharges. It is a contribution to training costs and can be used internally at the Resettlement Training Centre (RTC), Aldershot, or at a Regional Resettlement Centre (RRC) for vocational training courses. It can also be used externally for training with CTP Preferred Suppliers. IRTC is available for tuition fees up to a maximum of £534. A range of courses at the RTC Aldershot is delivered within the MoD contract (called Contract Funded training). These courses are pre-paid by the MoD and only ‘cost’ the Service leaver time and a portion of the £534 allowance. No money changes hands for the training but days and funding are deducted from the GRT allocation at a rate of £26.70 per day. The £534 gives access up to 20 days of CF training. Any exam or registration fees are extra and payable by the students, but other allowances may be available to help with those.

Jobcentre Plus has one of Britain’s largest databases of job vacancies, which is updated constantly. The database also lets you search for training, career information, voluntary work and childcare providers across the UK. You can search the database via Universal Jobmatch (www.gov.uk – search for ‘jobs’) or by using the Job Point in your local Jobcentre. When you find a job you are interested in, either using the Jobcentre Plus job search or at the Job Point in your local Jobcentre, Jobcentre advisers will tell you how to apply, send you an application form and may even contact the employer (so have your address, National Insurance number, date of birth and the job reference number to hand).

Benefits

If you’re unsure which benefits you can get, you can check online using the Gov.uk ‘Benefits calculators’ pages (www.gov.uk – search for ‘benefits calculators’). To find out more about Jobseeker’s Allowance, who can get it and how to claim online, go to the Gov.uk ‘Jobseeker’s Allowance’ pages (www.gov.uk – search for ‘Jobseeker’s Allowance’). You can also claim by phone by calling Jobcentre Plus on 0800 055 6688. There’s a Welsh-language line on 0800 012 1888, and a textphone on 0800 023 4888 if you find it hard to speak or hear clearly. Lines are open Monday to Friday 8am–6pm.

Armed Forces Champions

Armed Forces Champions have been established in Jobcentre Plus districts throughout the country to ensure that the concerns of Service personnel and their families are addressed. Working with local bases and Families Federations, the role of the Champions is to raise awareness of the support available through Jobcentre Plus, such as information on the local labour market and how to claim benefits. (Any problems accessing Jobcentre Plus services can be fed through to local Champions via Unit Admin Offices.)

questonline.co.uk l October 2017

YOUR ELC HELP AND ADVICE

Useful contacts

Need to know more? Here’s who can help …

or general enquiries about

Education and Resettlement Staff

RetResSO2or Civ: elc@detsa.co.uk

the scheme, eligibility and

seeking further clarification of sS

(

qualifications, seek advice from

instructions should contact SO3 EL3R,

Mil: 94391 7580 Civ: 01264

381580)

at DII: ‘NAVY TRG HQ-EL3R RESET

resettlement staff in the first instance,

SO3C’ (

not ELCAS. ELCAS’s role is to administer

625954)

Education Coordinators (REC) at RAF

Mil: 93832 5954 Civ: 02392

RAF: Personal Learning Advisors

the following single-Service education and

(PLAs), and Resettlement and

Army: Individual Education and

Learning Centres. Education and

guidance on eligibility or education/

Resettlement Officers (IERO), at Army

Resettlement Staff seeking further

learning or resettlement needs. Policy

Education Centres, which must be used

clarification of sS instructions should

helpline details are as follows.

by Service leavers on resettlement.

contact SO2 Accreditation at DII:

RN: RN/RM Education and

Education and Resettlement Staff

’22TrgGp-CTS-AndEWg-SO2’ (

Resettlement Officers (EROs), Naval

seeking further clarification of sS

95751 6888 Civ: 01400 266888)

Education and Training Support

instructions should contact the relevant

Officers (NETSOs) and Naval

SO2 Retention and Resettlement in

In addition, advice on any aspect of the

Resettlement Information Officers

Regional Command (RC) – DII: RC-Pers-

ELC and FEHE schemes is available from:

(NRIOs) at RN/RM Learning Centres.

ETS-N-RetResSO2 or RC-Pers-ETS-S-

applications, not provide advice and

Mil:

People-TESRR-ResetOffice@mod.uk Q

WANT TO WIN £250?

Tell us your story. Feature in QUEST and be in with a chance of winning our quarterly cash prize! Here at QUEST we’re always keen to hear from our readers. Whether you’re still serving and have already amassed an impressive array of qualifications (and are perhaps still working on others), or you’ve already negotiated the resettlement process and are well into your new life – and work – in civvy street, why not be an inspiration to other QUEST readers and let us know about your experiences? Your own personal learning or resettlement story could feature in a future edition, helping others see just where their own skills and qualifications could take them.

October 2017 l questonline.co.uk

And that’s not all – aside from the satisfaction of knowing you’re helping and inspiring those who are following in your footsteps, you could also get your hands on our quarterly £250 prize! Every three months we’ll select one reader’s success story as our lucky winner. So, help others and potentially help yourself! What are you waiting for? Visit www.questonline.co.uk where you can find out more and download a copy of the QUEST QUESTIONNAIRE. We look forward to hearing from you …

Want to Work with Animals? Animal Jobs Direct offer over 150 training courses! Animal Jobs Direct was established in 2005, we offer various Ofqual Approved Qualifications and have been Approved and Accredited by 5 National Awarding Bodies. Animal Jobs Direct is approved by ELCAS to deliver the The ABC Awards Level 3 Certificate course in Hydrotherapy for Small Animals and the ABC Awards Level 3 Diploma course in Hydrotherapy for Small Animals. These are distance learning courses with a week of intensive practical training included towards the end of the theory studies. The theory elements of these courses includes subjects such as; the management of medical conditions in hydrotherapy, small animal first aid, anatomy & physiology for small animals and water management. The practical placement of these courses can be undertaken either in Wiltshire or Newcastle. These are Ofqual regulated qualifications designed for learners preparing for a career working as an Animal Hydrotherapist or in a Veterinary career utilising hydrotherapy as a treatment. These courses meet the criteria for membership of the Canine Hydrotherapy Association (CHA) and the National Association of Registered Canine Hydrotherapists (NARCH). Animal Hydrotherapists use hydrotherapy techniques to assist animals with rehabilitation in order to recover from injury, as an element of pain management or as a type of exercise for animals with mobility issues. There is a shortage of qualified animal hydrotherapists and completion of one of these regulated qualifications, will enable you to seek employment as an Animal Hydrotherapist. Or alternatively, you could set up your own Animal Hydrotherapy business and work for yourself. We will assist you all the way, whether itâ&#x20AC;&#x2122;s finding a job or setting up your own animal hydrotherapy business.

www.animal-job.co.uk/elcas-courses Tel: 0208 626 9646 or email admin@animal-job.co.uk

ELC

Provider

:8609

HUB THE

THE HUB

>> Course and training options, transition news and reader reports

What’s it like to work for Aeropeople Ltd? The inside story …

Case study 1 Candidate A was a Royal Navy Chief Petty Officer who, after a full 22 years’ service, was approaching his discharge date and, while completing his resettlement, was assigned to HMS Nottingham. An Aeropeople consultant saw candidate A’s CV online on a job portal and, after making initial contact and discussing at length what the candidate was looking for, his CV was submitted for a role based in the Kingdom of Saudi Arabia, where one of our well-known clients was looking for an armament instructor. Due to the location of the new role, all of the recruitment process was carried out within the UK. The first part was a telephone screening and then a face-to-face interview at one of the client’s UK sites. The fact that the candidate was a Service leaver meant that the recruitment process could be fast-tracked as there was no need to submit new SC clearance and wait for the authorisation. The candidate left the service, had three weeks’ leave and relocated to the Kingdom of Saudi Arabia to start his new role … where he has been happy since March 2016. Case study 2 Natasha served 12 years with the RAF as a Flight Operations Assistant. She was approached by one of the Aeropeople consultants via LinkedIn to see what she was looking for in regards to a new civilian role. She found the resettlement process a bit of a rollercoaster – she initially started employment with a chartered airline in her home town of Manchester but in comparison to the RAF found her role was not challenging enough. After being approached by Aeropeople and securing her new job, she admits it was difficult to locate to a new city where she didn’t have the camaraderie the RAF had previously brought her, but she is thankful for the opportunity Aeropeople gave her to start a new career and is now enjoying living in Suffolk and working in Cambridge. Natasha feels that being ex-RAF helps her daily in her new career. She is determined, not afraid of a challenge, and has the respect and integrity learned from the RAF, which she brings to her role every day. When we asked Natasha if she would recommend Aeropeople, she said: ‘Most definitely. At the time I was a little impatient waiting to hear if I had the job, but now having worked at Marshall Aerospace and seen how long the processes and procedures can take, I appreciate that things can take a lot longer than you think. Thank you for this great opportunity!’ Get in touch 07747 766553 training@aeropeople.com www.aeropeopletraining.com

Local education provider approved for RoATP

Local education provider cHRysos HR Solutions has recently been authorised to deliver apprenticeship training under the new Apprenticeship Levy. Based at the popular Armitage House office complex close to Doncaster Sheffield Airport, cHRysos has been offering training for more than ten years in Chartered Institute of Personnel and Development and Chartered Management Institute flagship courses. Managing director, Julie Gordon, said: ‘Since April this year, Apprenticeships in England have undergone a dramatic change to meet the needs of employers, learners and training providers. The introduction of the new Training Levy and launch of the new ‘Trailblazer’ Apprenticeships have helped put employers in control of the design of their apprenticeship programmes and how they spend their funding, providing lots of flexibility and simplifying funding arrangements. We’re very proud to have been accepted on to the Register of Apprenticeship Training Organisations to deliver the new apprenticeships for level 3 Team Leader/Supervisor and level 5 Operational/Departmental Manager, and are delighted to be able to work with local people and businesses.’ All companies delivering apprenticeship training must now successfully complete a challenging approval process before they are placed on the Register of Apprenticeship Training Organisations, from which employers can select the right organisation to deliver their apprenticeship programmes. Funding can be used to either train existing staff through the apprenticeship system, or to train new apprentice recruits; cHRysos HR will work with employers to help them design a programme that meets business needs as well as the needs of the apprentice. For more information about cHRysos HR Solutions, visit www.chrysos.org.uk

Get in touch 01302 802128 info@chrysos.org.uk www.chrysos.org.uk See the advertisement on page 37

October 2017 l questonline.co.uk

Step into rail on 23 November 2017

>> BUSINESS START-UP

Preparing for business with ICAEW and X-Forces Managing cash flow By Clive Lewis, ICAEW, in conjunction with X-Forces Why is cash flow important? Most businesses are funded with cash from the proprietor, which is sufficient until the business starts growing. Problems often start when they offer credit to customers or take on an employee who requires regular payment. Suddenly cash flow – money in and out – becomes an issue.

The National Training Academy for Rail (NTAR) will be holding a one-day event at its purpose-built training facility in Northampton on 23 November. Designed specifically for ex-Forces personnel, the day will illustrate how valuable military skills and experiences can be translated to roles within the rail industry. The event will coincide with the launch of brand new traction and rolling stock qualifications, which are eligible for ELCAS funding and enable ex-Forces personnel to be work-ready before they begin a career in the rail industry. The qualifications are accredited at level 3 – a combination of theoretical and practical training – and will take five or ten days to complete, depending on previous experience. The main focus of the day will be engineering, however NTAR will also be promoting other roles that require a range of skill-sets, suitable for recruits from all ranks. Also present will be many of the top rail companies, including the Talent Acquisition Partners for Siemens, Bombardier, Hitachi, Eurostar and Northern Rail, so delegates will have the opportunity to speak with potential employers and possibly to register their CVs. Tours of NTAR’s stateof-the-art training facility will be running throughout the day. With no cost to attend, the day offers a full agenda with great networking, case studies of how others have made the journey into industry, and the chance to explore how military-gained knowledge can be applied to careers within rail. Supported by the CTP and the Officers Association, it’s a day not to be missed! Register at www.ntar.co.uk/step-into-rail See the advertisement on page 55

>> SECURITY EVENTS

Specialist website puts security in the spotlight If you’re considering a career in the security industry, find out key information about events that may be of interest to you at the All Security Events website: http://allsecurityevents.com With events all over the UK – from conferences and webinars to business breakfasts and workshops – it’s the perfect place to discover the latest trends in the security industry.

Managing receipts from customers There are some vital steps that all businesses should take to maximise receipts from customers, if selling on credit. • Check the customer’s credit rating. • Agree the terms of payment with the customer before starting work. • Invoice as soon as the goods have reached the customer or service rendered. • Regularly progress payment with the customer and, if payment is not received on time, chase higher up the customer’s management and consider how quickly you stop supplies or services. • If still unpaid, use solicitors’ letters and threaten court proceedings. • Consider whether to go to court. Making payments to suppliers • Agree payments terms with suppliers at the start of trading. • Late payment of suppliers may be reflected in your credit rating. Buying equipment If you need new equipment, think about deferring payment by using hire purchase, leasing or hiring. If you have been making losses, leasing or hiring might be more tax efficient. Consider factoring or invoice discounting Factoring or invoice discounting can offer financing up to 90% of the value of a sales invoice. Only business-to-business invoices can be covered. Get a grip: do a regular cash flow forecast Keep accurate accounting records so that the business can instantly assess what monies are owed from customers and to suppliers. A cash flow To prepare a cash flow forecast, start with template is available what bills are already owed or owing, and to download from the known commitments of weekly or monthly X-Forces website to get you expenses such as payroll, rent, and leasing started! Go to the X-Forces or hire purchase payments. Then build Resources page at in predictions of receipts and payments www.x-forces.com/resources from future sales and purchases. Cash flow to access this resource. forecasts can highlight when the business might run low on cash and can be the basis for an action plan to remedy a situation before it occurs. Ready to go? Register for X-Forces’ start-up and business planning support today at www.x-forces.com Help for businesses can be obtained from ICAEW’s Business Advice Service, in the form of a free, straightforward discussion with an ICAEW Chartered Accountant. Find out more at www.businessadviceservice.com

questonline.co.uk l October 2017

THE HUB

Paul nets the perfect job at the Valley! Name: Paul Bailey Service branch: Royal Navy Course: combined programme package – ILM Leadership and Management Certificate/NEBOSH NGC and Fire Provider: Oak Tree Management & Training Ltd Current role: Operations manager, Charlton Athletic Football Club I found Oak Tree in Quest soon after making the decision to leave the Royal Navy after 12 and a half years. I had researched a few companies who offered NEBOSH and ILM (Institute of Leadership and Management) courses approved for ELC and, after a long day spent calling various companies, I spoke to Steve Crowe at Oak Tree and my choice was made! He was very helpful and genuine, and – even though we had not met – he made me feel very reassured. I decided to book on to Oak Tree’s ILM Leadership and Management Certificate and NEBOSH NGC and Fire combined programme package. I was unsure what to do, so Steve offered his experience in dealing with the process of using my ELC and helped me to complete the process with no fuss. The programme consisted of classwork and numerous assignments. The latter are qualifications that are made up of a broad range of units. They cover skills in six core areas: working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources. The flexibility in unit choice allows the qualification to be tailored to meet the needs of both individual and employer. These assignments helped me use core management techniques to drive better results, develop my ability to lead, motivate and inspire my teams, provide strategic leadership, as well as day-to-day management throughout my team/teams, and benchmark my managerial skills. Each one of the tutors I had was very experienced in the sectors I was studying, and also worked after-hours to help me out if I needed their assistance. The courses were intense as I had only a little managerial background as a junior manager. The tutors catered for all students’ needs as our experiences differed. They also offered further instruction if required. I successfully passed my course programme with good results, which surprised a few people – especially my wife and family! All course books and materials were provided by Oak Tree as part of the package. I also believe that this experience and qualification, together with Oak Tree’s CV and interview techniques coaching, enabled me to secure my current role – as Venue Operation Manager at Alexandra Palace – on my first attempt at securing employment and within two months of leaving the Royal Navy. I would recommend Steve and the team at Oak Tree 110% to all Service levels due to their professionalism and the support offered to me as I was leaving. Without their help I would not be in the position I’m in today. Not only did they help with the course I booked with them, they conducted interview techniques with me, which to be honest I was blown away by as I had never really been in that situation before; they went through everything I could possibly ask for and I used the information in my interviews for the job I currently hold and love dearly. After 12+ years in the Royal Navy an interview could have seemed unsettling, but thanks to Oak Tree my confidence grew and I was offered a job following my first interview. When I’m ready I will probably look at booking ILM level 5 and NEBOSH Environment and Construction certificated courses to enhance my managerial skills. To find out more, visit www.oaktree-training.co.uk/mod

Get in touch 01284 763040 steve@oaktree-training.co.uk www.oaktree-training.co.uk/mod See the advertisement on page 15

>> GET A FOOT IN THE DOOR

Business partnership gets ex-Forces Major a new career A former member of the British Army has secured a new job outside of the Forces thanks to a partnership between two Swansea businesses. The British Training Board – a company that helps former military personnel find a new career in civilian life – has formed a partnership with aluminium manufacturing and installation company, AB Glass. Nigel Gay, from Neath, has joined AB Glass as factory manager. He was previously a Reservist Staff Officer with the rank of Major for 40 years, based at the 160th Infantry Brigade and Headquarters Wales. His employment with AB Glass is a result of the company joining the guaranteed interview scheme (GIS) recently set up by the British Training Board. Finding work on leaving the Forces is not always straightforward. While Service leavers have often gained incredible skills that are in high demand by employers, these frequently go unrecognised. The British Training Board seeks to help match its ex-Forces members with employers through the GIS. The process means that businesses across the UK from all sectors can gain highly skilled members of staff, while ex-Forces personnel are able to start a new career in civilian life. Says Nigel, ‘The British Training Board has helped me get back into the civilian workplace by converting my military specialities into civilian qualifications, which has led to this role with AB Glass, a professional and fast-growing company whose employees are forward thinking, customer focused and driven with a ‘can do’ attitude, which I am very used to coming from a military environment. I would certainly recommend the British Training Board to assist all Service leavers in making a successful transition.’ Why not find out for yourself? Call Adrian Rabey at the British Training Board on 01792 928232 or email admin@britishtrainingboard.org.uk

>> JOB FAIRS CTP Employment Fair 5 October 2017, Southampton CTP Employment Fair 9 November 2017, Telford These CTP employment fairs offer: l a fantastic networking opportunity, whether you’re ready to apply for live jobs or simply researching the market l the chance to meet employers who already recognise the skills and experience Service leavers can offer l presentations from key employers about their recruitment processes and vacancies l a wide range of companies, from small regional organisations to large multinationals, across a host of industry sectors l the opportunity to chat with Service support organisations, CTP staff and other Service leavers who are also going through the resettlement process. They are open only to serving and ex-military personnel who have pre-registered to attend through the CTP. This is a great networking opportunity. Don’t miss out on the chance to meet employers with current and future job vacancies! In addition, the full list of Employment Fair dates for 2018 are now available and ready to book (see right). If you wish to book on to any of these dates, call the CTP Central Bookings Team on 0203 162 4410, email CTPEvents@ctp.org.uk or visit https://www.ctp.org.uk/events to find out more.

October 2017 l questonline.co.uk

Event Date North West Employment Fair

15 February 2018

South Central Employment Fair

22 March 2018

East Midlands/East Employment Fair

19 April 2018

Scotland Employment Fair

10 May 2018

South West Employment Fair

6 June 2018

South East/East Employment Fair

5 July 2018

North East Employment Fair

27 September 2018

South Coast Employment Fair

11 October 2018

West Midlands Employment Fair

29 November 2018

>> NEW HORIZONS

>> SECURITY EVENTS

Security industry expert calls for more female door staff Security training course finder Get Licensed is calling for more women to consider a career in security following research revealing that almost half of women feel safer during a night out if there is a female door supervisor present. The poll, which surveyed more than 1,300 women in the UK, found that 48% of those asked felt safer if a member of the venue’s security team was a woman. Door security is traditionally considered a male profession, with courses typically only having a small number of females attending. In order to address the concerns, many venues and agencies have taken to advertising for female door supervisors, in addition to genderneutral job postings, to encourage more women to apply. Security Industry Authority (SIA) approved training providers are also attempting to get more female trainees to attend their courses, by promoting that the skills required are focused more on conflict management than on physically intervening in disputes. Alexandra Bulgaru (pictured), a door supervisor and former successful candidate who found a course through Get Licensed, says: ‘It’s vital that we encourage more women to sign up for SIA training. People think being a door supervisor is a man’s job, and this is not the case at all. Women play an important role in security, not least to help female customers feel

Door supervisor Alexandra Bulgaru

safer. One of the key messages I learned on the Door Supervisor level 2 course is that you should be an approachable member of the venue team. As trainees, we were advised about how to use our people-management skills to defuse incidents quickly, avoiding physical action where possible. If the security team is all male, women may feel too intimidated to ask for help, and this could lead to dangerous situations. Having a female supervisor present is also beneficial for male security, because they can be vulnerable to false accusations or find themselves in trouble if they get too familiar. ‘Door supervision is a great job for women, particularly if you’re raising a family, or you need to be at home during the day. You can work part-time at hours that allow you to have your days free, and help to keep your local area safe. It’s a really fulfilling career.’ To find and book local door security courses visit www.get-licensed.co.uk

Lee relishing ‘best job since leaving the Army’ Lee Wines believes his career in the Army has served him well in his new role as assistant site manager with Bovis Homes. A former Lance Corporal, Lee was employed in a number of security roles after leaving the Army, providing protection for commercial shipping companies against the threat of Somali pirates. His career in the military required communication, organisational and motivational skills, now being put to good effect in his new position as assistant to site manager Dave White at the Furlong Rise location in Cheltenham. ‘My experience in the Army has helped in so many ways, including when I have needed to step up to site manager while Dave has been away,’ says Lee. ‘Not only do you learn the skills and knowledge required for your own rank in the Army, you also have to learn them for the rank immediately above, in case that person is incapacitated in a combat situation and you need to step up. That’s what I’ve always done in my jobs outside of the Army, because I’ve always wanted to learn what my boss is doing. ‘This is the best job I’ve had since leaving the Army. It’s been good working with ex-Army lads in security, but in this job I’m constantly learning, and as long as I’m learning, I’m happy.’ Bovis Homes has received the Silver Award from the Armed Forces Covenant Employer Recognition Scheme (ERS) for its commitment and support for UK Armed Forces personnel. That includes its unique ‘Trinity’ discount scheme, which allows Service personnel to combine buyer assistance schemes with a package of offers from the company, in order to purchase their own Bovis Home as simply and affordably as possible. Check out www.bovishomes.co.uk for the latest details. Or, to find out more, call Jonathan Herbert on 01242 662417 or email jonathan.herbert@bovishomes.co.uk

Achieve your qualification in management and leadership or coaching and mentoring with distance learning Barrie Smale, Director of I2L Ltd (trading as inspired2learn) explains how distance learning can be the ideal way for military service leaders to achieve a widely recognised qualification … CMI or ILM qualifications are a great way to demonstrate prior knowledge and experience gained in the Armed Forces to organisations in the private, public and charitable sectors. We are proud to support the ELCAS scheme by offering a range of highly reputable qualifications that can strengthen the career prospects of Service leavers. It is extremely important that military personnel can be confident they will be getting great value and quality for their ELC funds. Inspired2learn provides a distance learning package that provides the following assurances:

• • •

•

be supported every step of the way, with unlimited tutorial support have access to extensive online learning resources gain a qualification listed on the Regulated Qualifications Framework, accredited by highly respected awarding bodies – the Chartered Management Institute or ILM timelines that are highly flexible to suit your own circumstances, including operational duties flexibility – study when you want to and when it suits your other busy commitments; no requirement to take part in activities at set times no entry test or other requirements – we will help you decide which qualification is best for you, based on your experience and aspirations

•

complete written assignment and receive results within 21 days of submission – no exams. Choosing the right qualification and training provider is a crucial decision. We are always very happy to speak with Service leavers to provide impartial advice and guidance, with no obligation or sales pressure. Get in touch 01380 609313 For management and leadership, contact Barrie: barrie@inspired2learn.co.uk For coaching and mentoring, contact Clare: clare@inspired2learn.co.uk www.inspired2learn.co.uk See the advertisement on page 9

questonline.co.uk l October 2017

YOUR RESETTLEMENT SUCCESS STORY FACTFILE

The Wright move!

One man’s successful cross-border resettlement Being based in Germany – and wanting to stay there – former WO2 Ian Wright found making the transition from military to civilian life a tougher than usual proposition, but his meticulous planning of his resettlement paid off and has seen him carve out a successful new life in his adopted country. His story has some useful pointers for others who might find themselves in a similar position …

an Wright served with the Royal Lancers, 9/12 Royal Lancers, Light

service, the 9/12 Royal Lancers were

Dragoons and 13/18th Royal Hussars

one of the first units to leave Hohne

for 22 years, leaving the Army in June

as part of Army 20/20, and on 2 May

2015. The former WO2 spent all of his

2015 amalgamated to become the

career in Germany, completing three

Royal Lancers in Catterick. Why is

operational tours in Bosnia and two

this relevant? As Ian says, leaving

in Iraq. Now working at the Autostadt

the Forces is a hectic and stressful

visitor attraction in Wolfsburg, Germany,

time anyway, with an uncertain future

as a chauffeur within a complex team,

ahead, but the usual pressures of the

his daily routine is as varied as it was

experience were compounded for

in the military. He drives a multitude of

Ian by this change and, needless to

vehicles, ranging from a VW up to a MAN

say, trying to conduct administration

Lion’s coach. He also teaches English-

between the UK and Germany was a

speaking guests how to navigate across

challenge to say the least!

the demanding cross-country circuit at the Autostadt.

During his last six months of

October 2017 l questonline.co.uk

On top of this, he had realised early on that making the transition from

Ian enlisted the services of a professional photographer as part of his CV prep

Ian on his last day of service

military to civilian life would not be easy,

he completed a diagnostic test from

especially as he was living in Germany,

the Goethe Institute in Herford at a CTP

so he planned his resettlement

event and gained a B2 grade, which is

meticulously, starting in 2008 – a full

widely recognised by German employers.

the Services. He already knew what goal

a multitude of qualifications, but the

GERMAN RECOGNITION FOR PROFESSIONAL QUALIFICATIONS FROM OTHER COUNTRIES

he wanted to achieve and set about how

civilian-recognised level 7 Diploma

For the past three years, those who

he was going to accomplish his aim. He

in Leadership and Management from

have qualifications from outside

attended CTP events in Herford annually

Stratford University was, he says, the

Germany or have learned a trade

and gained vital information about the

most valuable he gained. This was

abroad have been able to apply to

German job market. He learned to speak

achieved via the numerous promotion

have their vocational qualifications

German fluently and attended Service

courses at the unit and Bovington in

professionally recognised there. In

courses that helped him progress to

the UK. He attended a CTP workshop

a unique nationwide on-site model,

Standard Language Proficiency 2, which

in October 2014 and spoke to the

the Industrie- und Handelskammer

is equivalent to a qualification at the

German Chamber of Commerce (IHK

(IHK) in Braunschweig, the German

University of Westminster. Furthermore

Bielefeld), who were in attendance. They

equivalent of the UK’s Chamber

seven years before he was due to leave

During his Service career, Ian gained

of Commerce, has professionally recognised foreign qualifications covering more than 250 occupations, from office management to mechatronics. In March 2015, IHK President Dr Wolf-Michael Schmid, awarded the 100th recognition notice to Ian Wright, who subsequently proved that his qualification BTEC level 7 in Strategic Management, achieved from his WOs’ CLM, fully satisfied the German apprenticeship regulations for accreditation as an office manager (Kaufmann für

Büromanagement). The professional recognition procedure in German industry and trade usually takes up to three months. Ian’s took only one month. The former tank commander had previously been made aware of the possibility while attending a training event (CTP Industry Awareness) and comments, ‘When a soldier retires from the Army, it is invaluable to have civilian qualifications. My training was equivalent to that of German office manager. The recognition process worked out great!’

Ian in uniform at his workplace: the VW Autostadt visitor attraction in Wolfsburg, Germany

questonline.co.uk l October 2017

COURSE YOUR FACTFILE RESETTLEMENT CHOICES SUCCESS STORY interview techniques learned there, undoubtedly enhanced his prospects. The first impression made with his future employers broke the ice and proved to them he was serious about his intentions. Over the next five months he attended numerous interviews and selection processes, which were ‘nerveracking to say the least,’ he says. The wait in between each process was a

LIFE IS ENJOYABLE AND I ACTUALLY LIKE GETTING UP TO GO TO WORK – HOW MANY PEOPLE CAN SAY THAT THESE DAYS?!

month at a time, and patience and selfbelief were what guided him through this stressful period. On 10 August 2015,

turned a few heads. I was over the moon,

Ian’s mother sadly passed away, while

obviously, and have attended numerous

on 14 August he had an interview lined

work-related seminars (Weiterbildung)

up with the managers of the chauffeur

– a fact that has no doubt enhanced my

service at the Autostadt. The interview

employability within the company.

lasted for more than an hour and initially

dragon boat team in 2016 and we won the

being over-qualified! However, he swayed

novices cup at the Ritz Carlton event in

their opinion and, when he had informed

August of that year. This integrated me

them of his long-term goals and aims,

even further into my new employment

they decided to give him a fair chance.

and was a useful networking tool within

Having never been employed by a Ian at work

the company. In fact, I would seriously

civilian firm, he needed to start out on

recommend getting involved in any

the career ladder again from the bottom.

company event.

Luckily, following that interview, he

I WOULD SERIOUSLY RECOMMEND GETTING INVOLVED IN ANY COMPANY EVENT

‘I also trained with the Autostadt

they didn’t want to employ him due to his

‘Every day is thoroughly enjoyable

gained a contract that started on the 16

and varied, and my work colleagues and

September 2015.

the guests with whom I have contact

Now Ian is fully integrated into his

on a daily basis make it for me, to be

team, has attended German seminars

honest. The wage is a normal German

and promotion courses, and is enjoying

civilian wage, in line with the rest of

life outside the Services. The transition

the population and is naturally a drop

for him went well but the time-frame

from what I earned as a Warrant Officer.

signposted him along their channels

from application to gaining employment

However, I knew that before I left and we

and, in March 2015, recognised his

shocked him – a real eye-opener!

adapted our lifestyle accordingly, so it

British management qualification (see

He told QUEST, ‘I have been officially

wasn’t so much of a culture shock. But,

box). He now also holds a Kaufmann für

employed at the Autostadt in Wolfsburg

that said, life is enjoyable and I actually

Büromanagement qualification.

for just over two years now. I was initially

like getting up to go to work – how many

given a timed contract for a six-month

people can say that these days?!’

In March 2015, he sought assistance from a professional CV writer in Bochum,

period, which would have been extended

The main point Ian wishes to make to

Germany, and transferred his British

twice at the maximum. I was more than

QUEST readers is, be prepared and plan

CV to a German lebenslauf. This was no

fortunate, though, and was given a fixed

well in advance. German employment is

mean feat, and he found the money spent

contract in December 2015 (after only

achievable with meticulous planning and

on a professional photographer and CV

three months). This is a rare occurrence

preparation. Good luck – or perhaps that

writer worth its weight in gold.

in the German civilian world and naturally

should be Viel Glück! Q

In April 2015 he researched his future employer and discovered they were attending an IT job fair in Hannover. He attended this and took the opportunity of a face-to-face meeting with the personnel department from the Autostadt, who gave him vital tips on how to complete a successful application. This meeting was critical and the ‘five-minute commercial’ practised on his CTW, and well as the

October 2017 l questonline.co.uk

Ian trained with the Autostadt dragon boat team in 2016

Step Into Rail 2017 How to transfer your valuable military skills into a Rail industry career. Free one day event for Ex-Forces personnel. Thursday 23rd November 2017.

• Meet top rail employers • Attend CV workshops • Get careers advice and guidance

Thursday 23rd November 2017 NTAR, Unit 5, Heathfield Way, Kings Heath, Northampton, NN5 7QP.

Get ready for a career in the Rail industry with the brand new Traction and Rolling Stock qualifications, which are eligible for ELCAS funding. Don’t miss this opportunity to meet with many top rail employers.

YOUR RESETTLEMENT MAKE THE MOST OF YOUR OPTIONS FACTFILE

t’s likely that your last few weeks in the Forces will be frantic, and in all the changes you may overlook

planning for a smooth transition into a civilian career and the rest of your life. But setting aside time before you leave and looking at all your resettlement options will provide the solid foundation you need to build your new career.

Step 1: Plan, research and seek advice Ensure that you use your Standard Learning Credits (SLC) and Enhanced Learning Credits (ELC) to build skills well in advance. Then research your career opportunities and entry requirements online. Talk to your Career or Employment Consultant about what’s available in your area. The CTP runs three-day (or shorter) workshops at its Resettlement Centres. The Career Transition Workshop (CTW), for example, leads you through civilian employment and teaches all-important skills such as writing a CV, applying for jobs, and interview techniques. The CTP also offers one-to-one career counselling.

Step 2: Find out about financial support Check whether you are eligible for: Graduated Resettlement Time (GRT) (see box for full details); an Individual

Smooth your

transition On leaving the Forces, you may still have many years ahead of you in the civilian workplace, which means it’s important to make the most of the resettlement options open to you. This five-step guide will help you to plan …

October 2017 l questonline.co.uk

CHECKLIST: CHOOSING YOUR TRAINING PROVIDER l

Does the training provider have a good reputation? Does your consultant know of them? What’s the opinion of former students? Do any relevant institutes and associations have advice and information? l Are formal qualifications or membership to institutions available from the provider, and are these valued? Who accredits these qualifications? l Is there an introductory seminar? What can you find out about the quality of instruction? What are the class sizes? What’s the quality of the equipment and facilities? l How long is the course? How much study is class-based and how much is self-study? Is there any precourse self-study?

Resettlement Training Costs (IRTC)

and at the level you want? How do

grant; and travel and subsistence

you get the course signed off by your

support. Depending on how long you

resettlement officer? What paperwork

have been in the Forces, you may be

is required?

entitled to between four and seven

Researching and considering the

weeks’ resettlement time. Your Service

answers to these questions will help you

Resettlement Adviser can help here.

to make the most of the resettlement

Step 3: Consider course options

training opportunities available to you. Additionally, you can seek advice through the CTP, so do contact your Career

Ideally (using SLC and ELC), undertake

Consultant or local Regional Employment

any major learning that leads to

and Training Manager (RETM; RETMs are

employment before your resettlement

located at Resettlement Centres). These

time starts. Then use your last few weeks

people work closely with employers and

to take courses or finish qualifications

training providers in your region and

that will attract civilian employers. You

will know exactly what’s available. The

should also consider courses that help

Course Booking & Information Centre

to update your skills and aptitudes, or

(CBIC) can give general advice on course

take training that results in qualifications

content, along with making bookings and

for a specific job. Many skills, such as

taking payments. Further information and

computing and driving, are now an

contact details can be found at

everyday part of working life. If you are

www.ctp.org.uk

thinking about becoming self-employed, there are courses and loans to help you do

Step 5: Think about costs

this, too.

You may need to invest your own

Step 4: Do a self-audit l

money in, or towards, these courses or qualifications, so when considering

Look at the qualifications, skills and

the cost it may be helpful to remember

experience you already have and

that this investment isn’t just about

those required for any course you

the course – it’s about your future in a

might consider. Can you build on them

civilian environment. Be aware that exam

to overcome any skills gaps?

or certification fees may be additional

You may already have a level of

to course fees, so if you are budgeting

learning and/or experience that will

you will need to take account of this.

count towards a qualification. But

Other financial implications include the

do you need a pre-course course?

following.

Do employers in the area in which

you wish to resettle value your chosen qualification? Are there other

included in the course? l

qualifications that will equip you for the same job? Check this out before you commit. l

Accommodation: is the cost of this Location: what are the travelling costs?

GRT OPTIONS Training at the CTP’s Resettlement Training Centre, Aldershot, and at some Resettlement Centres: the CTP offers two types of training – contract-funded courses, provided by the MoD, and non-contract-funded courses. Contract-funded courses effectively cost 5% of your IRTC grant for each day you attend, so this will ‘buy’ you 20 days. (You could also attend other contract-funded courses on a standby basis.) The cost of non-contract-funded training is paid from grants available to you. This can be taken any time in the last two years before discharge, but is usually taken in the final nine months. All CTP services (including training) are available for two years after discharge (training on a standby basis). l Civilian training attachment: this is formal training at a civilian college, company or training establishment. It is eligible for IRTC funding and usually takes place in the last nine months of service. l Civilian work attachment: this is attachment to a company for on-thejob training and work experience, and can take place any time in the last two years of service. It is not eligible for IRTC funding, but travel and subsistence may be payable. l Individual resettlement preparation: this time can be used for your own resettlement activities, although it isn’t IRTC funded. It can be taken any time in the last two years of service and GRT travel warrants will be given. l

Study materials: will you need to buy

Finally … relax!

course materials or books?

Having been in the Forces, you will be

Consider all the details of the course.

Ensure that you use your SLC entitlement

used to planning, seeking the advice

Does the method of delivery – classes,

in the years leading up to resettlement,

of others, researching, analysing data,

private study, distance or supported

and ELC while serving, during

strategising, seeing the whole picture,

open learning, the internet – suit your

resettlement and in the five years after

understanding the minutiae, then using a

learning style? How much time do you

you leave, as well as your IRTC grant,

calm and focused approach to carry out

have available for study? What access

accommodation and travel entitlements.

the task. Resettlement is no different.

do you have to the internet or other

Be aware that you can now use either SLC

Use these skills as you approach this

learning tools? If you are staying in

or ELC under certain circumstances (your

transition, and carry them through into

accommodation while attending this

SRA will be able to advise), and remember

your training, learning and, ultimately,

course, is there evening access to

that you may receive free tuition fees for

new career. Q

study rooms? Is there a requirement

your first level 3 qualification, foundation

for out-of-hours work? Is this training

degree or undergraduate degree for five

or qualification really going to help

years after you leave the Forces.

you become employed in the sector

questonline.co.uk l October 2017

YOUR RESETTLEMENT CIVVY SAVVY

STEVE HIGGS

Transfer window

ou may think that a lack

situation, you are likely to

of relevant, industry-

be required to work alone,

specific experience will

and take responsibility for

stop you from getting a job, but

your own time and work.

that’s not necessarily the case.

Think about how you use

Many employers are looking for

time-management skills on

potential. It is vital, therefore,

a daily basis and how you

that you sell your potential by

will demonstrate in interview

demonstrating the transferable

how you have been proactive

skills that you have developed

rather than reactive to

already.

situations and workloads.

Employers are usually

Written communication

looking for abilities and qualities that they recognise to be present in their most effective employees. These so-called ‘soft skills’ – such as being able to communicate effectively in a variety of situations, showing initiative, creativity and integrity, and having a good work attitude – are valuable across all industries. The good news is that you already have transferable

Our new regular contributor, Steve Higgs (September QUEST’s £250 prize winner), joins our team this month, offering more sound advice from the resettlement frontline. This time, why a lack of direct experience is not necessarily a barrier to securing a new job – thanks to employer demand for the transferable skills you already possess

skills. You have developed such skills and abilities throughout

effective leader,

in your military career. It is

In many jobs, you will be

so think about

important that you can identify

expected to work as part of

examples

and give examples of the

a team. Demonstrating your

of when

transferable skills that you have

ability to work with others will

you have

developed – this will go a long

help to reassure employers

helped to

way to persuading prospective

that you will ‘fit in’ and offer a

motivate,

employers that you are right for

valuable contribution.

take

have to write for the web, for customers, shareholders and colleagues. The biggest sin I see is spelling mistakes on a CV or introductory letter. You must know the difference

Can you give examples of

To visit Steve’s author page on Amazon click on www.amazon.com/-/e/ B073QRX9K1

responsibility for and lead

worked on decision making and

others effectively

There is always an element of

problem solving? Think about

to accomplish objectives

risk when it comes to employing

how you overcame issues

and goals. You can delegate

new people, so think carefully

and mention your successes.

effectively – you need to put

about the type of skills you

Leading a sports team works as

this across.

wish to emphasise and pick

an example, especially if your

examples you can demonstrate

team won.

Here are some ideas …

letters or emails, and you may

above everything

how, as part of a group, you

of employing you.

releases, marketing materials,

area for you, then

will be looking at your potential.

to minimise the perceived risk

– producing reports, press

If you know this is a weak

Teamwork

Remember that employers

an element of writing skills

between ‘their’ and ‘there’.

your life, and most certainly

the job.

Many job roles will require

else you must relearn English. Go and gain an appropriate qualification. Your education centre is poised to

give you the advice you need.

Verbal communication Can you communicate

Now here’s a big one for all

Personal motivation, organisation and time management

Service leavers. There are

As well as being able to

front of a group. Grab this

many skills you need to be an

work effectively in a group

skill and develop it!

Leadership

October 2017 l questonline.co.uk

information and ideas clearly and effectively in a variety of situations? Few Service personnel avoid speaking in

Quest March 2015 Final_2015 06/03/2015 13:16 Page 15 March 2015 Final_2015 06/03/2015 13:16 Page 15 Quest

Think about your verbal

job in a bank! Look back at

communication skills and

the quarterly prize winners in

how you address others, both

this magazine and the number

face to face and in group

of qualifications they have

situations. Give examples of

amassed. Check them out at

presentations or talks that

www.questonline.co.uk

you have given. Can you be Can you communicate with

Information technology

tact and diplomacy when

Many jobs will require that

necessary? Can you speak in

you use word-processing,

such a way as to enthuse or

spreadsheet and web-based

inspire others?

software on a daily basis.

assertive? Are you polite?

Numeracy skills

However, think beyond these basic IT skills. Are you

You may not be applying for

confident using a computer?

a job or pursuing a career in

Can you learn how to use new

mathematics or statistics,

software and new technology

but a basic understanding

quickly? Can you troubleshoot

of numeracy will be

basic computer

necessary. If you

problems,

know you are

and do you

weak in this area, tackle it now. Very few Service

100% Guaranteed Work Placements

understand

Connect with Steve at www.linkedin.com/in/ steven-higgs-25678049

personnel get

importance of data security and privacy?

exposed to profit

A plethora

and loss (P&L) or cash flow sheets, but

the

of courses are available to you right

these are daily basics in every

now. Go and learn something

firm. If you want a management

new. Doing so will open a

role you’ll need to study this

door to the next learning

subject.

opportunity

Personal development

If you are worried that you are lacking in the skills that

Personal development is

will land you your next job –

an attractive quality to

good. You cannot afford to

employers. By demonstrating

be complacent. It’s not all

that you are keen to learn

bad news though: you have

and progress, you are likely

time to tackle this, but do not

to be seen as enthusiastic

wait until you are being asked

and willing to take on new

what resettlement course

challenges.

you want and then start

Understand what skills you

dealing with your numeracy

do not have, or where you are

and literacy concerns. You

weak, and do something about

have transferable skills, lots

it. Employers will be impressed

of them in fact. Possibly even

by a long list of qualifications,

enough to get you that all-

however the qualifications

important first civilian job,

need to be appropriate to

so focus on identifying your

the job or career you are

strengths and eliminating your

applying for: quad bike

weaknesses.Q

Brookhouse Training Centre is the UK’s Number One gas, plumbing and electrical training and assessment specialist. We offer full and part time training courses with Level 3 Qualifications. So, if your next move is a career in gas engineering or domestic electrical contracting, you need to speak to us first. Call today for an informal chat or to arrange a visit to one of our open mornings

0844 415 2700

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questonline.co.uk l October 2017

Q Courses and events YOUR RESETTLEMENT COURSES AND EVENTS FACTFILE

This guide includes the courses currently scheduled to run from November 2017 to January 2018 Additional courses may be scheduled by each Resettlement Centre according to demand. A list of all scheduled courses is available from your nearest Resettlement Centre. All the dates given should be confirmed with the relevant Resettlement Centres. Dates are correct at time of going to press.

To book onto any CTP courses, workshops or events, please call the central bookings team on 0203 162 4410 Visit www.ctp.org.uk for further details

RC Aldergrove

RRC Catterick rrccatterick@ctp.org.uk

rrccottesmore@ctp.org.uk

resettlementinfo@ctp.org.uk

START DATE END DATE

CTW Mixed Class

CTW Junior Ranks

CTW Senior Officer

13 November 2017 27 November 2017 04 December 2017 12 December 2017 08 January 2018 22 January 2018

CTW Junior Ranks

13 November 2017 15 November 2017 11 December 2017 13 December 2017 22 January 2018 24 January 2018

rcaldergrove@ctp.org.uk

Employment Support Programme Wksp 16 November 2017 16 November 2017 14 December 2017 14 December 2017

15 November 2017 29 November 2017 06 December 2017 14 December 2017 10 January 2018 24 January 2018

CTW Mixed Class

START DATE END DATE

21 November 2017 23 November 2017 (Course location Preston) CTW Officer/SNCO 07 November 2017 09 November 2017 05 December 2017 07 December 2017 15 January 2018 17 January 2018 29 January 2018 31 January 2018

CTW Junior Ranks

Employment Support Programme Wksp

FAR All Ranks 21 November 2017 21 November 2017

RRC Aldershot rrcaldershot@ctp.org.uk

07 November 2017 09 November 2017 05 December 2017 07 December 2017 09 January 2018 11 January 2018

CTW Mixed Class 20 November 2017 22 November 2017 (Course location Brize Norton) 11 December 2017 13 December 2017 (Course location Brize Norton) 22 January 2018 24 January 2018 (Course location Brize Norton)

16 November 2017 16 November 2017 14 December 2017 14 December 2017 16 January 2018 16 January 2018

FAR All Ranks 28 November 2017 28 November 2017

Housing 08 November 2017 08 November 2017

Self Employment Awareness 06 November 2017 06 November 2017

CTW Officer 14 November 2017 16 November 2017

CTW Officer/SNCO

RRC Colchester rrcnortholt@ctp.org.uk

12 December 2017 14 December 2017

CTW SNCO 16 January 2018

18 January 2018

Employment Support Programme Wksp 06 November 2017 06 November 2017 16 January 2018 16 January 2018

Housing 01 November 2017 01 November 2017 (Course location Brize Norton) 22 November 2017 22 November 2017 Self Employment Awareness 13 December 2017 13 December 2017

START DATE END DATE CTW Mixed Class 06 November 2017 08 November 2017 20 November 2017 22 November 2017 04 December 2017 06 December 2017 08 January 2018 10 January 2018 29 January 2018 31 January 2018

Employment Support Programme Wksp 16 November 2017 17 November 2017 07 December 2017 08 December 2017 25 January 2018 26 January 2018

FAR All Ranks 02 November 2017 02 November 2017

Housing 15 November 2017

15 November 2017

RRC Cottesmore Central London

04 December 2017 06 December 2017

CTW Mixed Class 06 November 2017 08 November 2017 13 November 2017 15 November 2017 20 November 2017 22 November 2017 21 November 2017 23 November 2017 27 November 2017 29 November 2017 11 December 2017 13 December 2017 12 December 2017 14 December 2017 09 January 2018 11 January 2018 15 January 2018 17 January 2018 22 January 2018 24 January 2018 29 January 2018 31 January 2018

CTW Officer/SNCO 14 November 2017 16 November 2017 05 December 2017 07 December 2017 08 January 2018 10 January 2018 23 January 2018 25 January 2018

Employment Support Programme Wksp

07 November 2017 09 November 2017 05 December 2017 07 December 2017 02 January 2018 04 January 2018

Interview Techniques (Snr Officer) 20 November 2017 20 November 2017 11 December 2017 11 December 2017

RC Northolt

rcnortholt@ctp.org.uk START DATE END DATE CTW Mixed Class 06 November 2017 08 November 2017 20 November 2017 22 November 2017 04 December 2017 06 December 2017 08 January 2018 10 January 2018 22 January 2018 24 January 2018

CTW Officer

13 November 2017 13 November 2017 11 December 2017 11 December 2017

27 November 2017 29 November 2017 15 January 2018 17 January 2018 29 January 2018 31 January 2018

FAR All Ranks

Housing

23 November 2017 23 November 2017 (Course location External Venue) 25 January 2018 25 January 2018 (Course location External Venue)

Self Employment Awareness 29 November 2017 29 November 2017

RC Germany

rcgermany@ctp.org.uk START DATE END DATE CTW Junior Ranks 07 November 2017 09 November 2017 21 November 2017 23 November 2017 16 January 2018 18 January 2018

CTW Officer/SNCO 28 November 2017 30 November 2017 09 January 2018 11 January 2018

Employment Support Programme Wksp 27 November 2017 27 November 2017 29 January 2018 29 January 2018

23 November 2017 23 November 2017

Self Employment Awareness 30 November 2017 30 November 2017

RC Plymouth

rcplymouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 13 November 2017 15 November 2017 15 January 2018 17 January 2018

CTW Mixed Class 06 November 2017 08 November 2017 14 November 2017 16 November 2017 (Course location Culdrose) 27 November 2017 29 November 2017 11 December 2017 13 December 2017 08 January 2018 10 January 2018 29 January 2018 31 January 2018

CTW Officer/SNCO 20 November 2017 22 November 2017 04 December 2017 06 December 2017 22 January 2018 24 January 2018

Employment Support Programme Wksp 09 November 2017 09 November 2017

October 2017 l questonline.co.uk

FAR All Ranks 09 November 2017 09 November 2017

RRC Rosyth

rrcrosyth@ctp.org.uk

Self Employment Awareness 28 November 2017 28 November 2017

RC Portsmouth rcportsmouth@ctp.org.uk START DATE END DATE CTW Junior Ranks 06 November 2017 08 November 2017 04 December 2017 06 December 2017

CTW Mixed Class 20 November 2017 22 November 2017 18 December 2017 20 December 2017

CTW Officer 27 November 2017

29 November 2017

CTW SNCO 13 November 2017 15 November 2017 11 December 2017 13 December 2017

Employment Support Programme Wksp 16 November 2017 16 November 2017 23 November 2017 23 November 2017 Self Employment Awareness 09 November 2017 09 November 2017 07 December 2017 07 December 2017

START DATE END DATE CTW Mixed Class 06 November 2017 08 November 2017 14 November 2017 16 November 2017 (Course location Faslane) 20 November 2017 22 November 2017 (Course location Lossiemouth) 27 November 2017 29 November 2017 04 December 2017 06 December 2017 04 December 2017 06 December 2017 (Course location Kinloss) 12 December 2017 14 December 2017 (Course location Faslane) 08 January 2018 10 January 2018 08 January 2018 10 January 2018 (Course location Lossiemouth) 16 January 2018 18 January 2018 (Course location Faslane) 29 January 2018 31 January 2018

Employment Support Programme Wksp 07 November 2017 07 November 2017 (Course location Faslane) 16 November 2017 16 November 2017 05 December 2017 05 December 2017 (Course location Faslane) 14 December 2017 14 December 2017 10 January 2018 10 January 2018 (Course location Faslane) 11 January 2018 11 January 2018

Self Employment Awareness 07 November 2017 07 November 2017

Employment Support Programme Wksp 07 November 2017 07 November 2017 21 November 2017 21 November 2017 05 December 2017 05 December 2017

RRC Tidworth rrctidworth@ctp.org.uk

START DATE END DATE CTW Junior Ranks 06 November 2017 08 November 2017 13 November 2017 15 November 2017 20 November 2017 22 November 2017 27 November 2017 29 November 2017 04 December 2017 06 December 2017 11 December 2017 13 December 2017 08 January 2018 10 January 2018 15 January 2018 17 January 2018 22 January 2018 24 January 2018 CTW Officer 15 November 2017 17 November 2017 12 December 2017 14 December 2017 16 January 2018 18 January 2018 CTW Officer/SNCO 28 November 2017 30 November 2017 29 January 2018 31 January 2018

FAR All Ranks 16 November 2017 16 November 2017

Housing 30 November 2017 30 November 2017

New Horizons in Retirement 29 November 2017 29 November 2017 11 December 2017 11 December 2017 22 January 2018 22 January 2018

Self Employment Awareness 27 November 2017 27 November 2017 11 December 2017 11 December 2017

CTW SNCO 07 November 2017 09 November 2017 21 November 2017 23 November 2017 05 December 2017 07 December 2017 09 January 2018 11 January 2018 23 January 2018 25 January 2018

Visit www.ctp.org.uk for further details

RECRUITING.

www.thedevelopmentinitiative.com/job-opportunities/

Recruiting for the following positions « HGV drivers « HIAB operatives « Transport Managers « Transport Planner For more details on roles please contact us on:

TDI have contract positions available for Project Managers, Operations Managers C-IED and IEDD Trainers and Mentors, Technical Field Managers, EOD Qualified staff, Medics and all associated support staff. TDI provides a number of services to organisations in both humanitarian and commercial sectors including landmine clearance, UXO disposal, CIED training, IEDD and Search Training and remote logistics solutions. To date, with 12 years of operations, TDI has successfully undertaken over 85 projects in 18 countries.

info@whitestransport.co.uk

01843 821377

whitestransport.co.uk

info@thedevelopmentinitiative.com twitter.com/TDI18 www.thedevelopmentinitiative.com

questonline.co.uk l October 2017

YOUR RESETTLEMENT TRANSITION FACTFILE FACTFILE

Transition factfile:

Preparation for leaving the Forces Advice from the CTP, official provider of career guidance, skills training and job-finding assistance to Service leavers CTP provision is delivered from ten Resettlement Centres in the UK and Germany, and the Resettlement Training Centre (RTC) in Aldershot. The CTP provides a number of workshops, seminars, one-to-one career advice, and a range of in-house resettlement training for entitled Service Leavers from up to two years before discharge. CTP RightJob is the CTP’s online job-finding service, listing thousands of live vacancies for Service Leavers from local, national and international employers.

Contact the CTP on 020 7469 6661 or visit the website at www.ctp.org.uk

A Service leaver’s route map Service leaver completed under 4 years’ Service: CTP Future Horizons – registration upon discharge

Employment Support Programme

>> Prepares PRP with Consultant >> Receives regional employment advice

No Service Leaver completed at least 4 years’ Service: registers with Career Transition Partnership (CTP)

Served more than 6 years – or medical discharge?

Yes

Attends Career Transition Workshop (CTW) or equivalent

Prepare Personal Resettlement Plan (PRP) with Career Consultant

Attends: • further CTP workshops • training at RTC/ Resettlement Centre • civilian training attachment • external training • Financial/Housing briefings

Receives advice on or notification of matched job opportunities

Makes job applications

Secures employment

Career Consultant led Wounded, Injured and Sick Service personnel: CTP Assist – registration upon discharge

ORANGE ELEMENTS ALSO AVAILABLE TO THOSE WITH 4–6 YEARS’ SERVICE

Develops, reviews and actions PRP: • further advice on: • career options • self-employment • job finding

• training • attachments • research activities • civilian work attachments Consultant supports and monitors progress

CTP support for up to 2 years after discharge; OA job finding support until retirement

Resettlement Services

Resettlement Centres

1st LINE The first stage in your resettlement process is with 1st Line, who offer information and administrative support. They are: >> RN – Education & Resettlement Officers (ERO) >> Army – Unit Resettlement Officers (URO) >> RAF – Resettlement & Education Co-ordinators (REC).

Career Transition Workshops (CTW), career counselling and other CTP workshops, briefings and events usually take place at one of the ten Resettlement Centres in the UK and Germany. Further information can be obtained from any of the Resettlement Centres listed below.

2nd LINE The principal task of 2nd Line is to provide advice and guidance on the resettlement package that will best suit the individual Service Leaver. For those entitled to CTP this will normally be a referral to a CTP consultant and/ or enrolment on a CTW, both of which will require the Service Leaver to be registered for CTP services. 2nd Line are: >> RN – Naval Resettlement Information Officers (NRIO), located at Base Learning Centres; for medical discharges the RN has a single 2nd Line point of contact referred to as NRIO (Medical) based in the Institute of Naval Medicine, Gosport >> Army – Individual Education and Resettlement Officers (IERO) and AGC(ETS) Officers are located at Army Education Centres (AEC) and Theatre Education Centres (TEC); AGC(ETS) Officers may deliver 2nd Line resettlement advice when deployed on operations and occasionally when IERO are unavailable >> RAF – Each Regional Resettlement Adviser (RRA) is allocated a group of RAF stations to visit on a regular programmed basis. 3rd LINE Resettlement support at 3rd Line is provided by the CTP as outlined at the top of this page and in more detail on its website at www.ctp.org.uk

October 2017 l questonline.co.uk

Resettlement Centre Aldergrove Tel: 02894 421639 Regional Resettlement Centre Aldershot Tel: 01252 348336/339 Regional Resettlement Centre Catterick Tel: 01748 872949/2922 Regional Resettlement Centre Cottesmore Tel: 01572 812241 (ext 7716) Resettlement Centre Germany Tel: 0049 5254 982 x 5448 Resettlement Centre Northolt Tel: 020 8842 6063/6064 Resettlement Centre Plymouth Tel: 01752 557635 Resettlement Centre Portsmouth Tel: 02392 724130 Regional Resettlement Centre Rosyth Tel: 01383 858230 Regional Resettlement Centre Tidworth Tel: 01980 650689

For the most up-to-date information, please visit www.ctp.org.uk