Service design proposal for Gillman Barracks

Page 1

GILLMAN BARRACKS

SERVICE DESIGN BRIEF PROPOSAL A RESTUARANT & BAR PITCH


PROPOSAL OUTLINE 01

Insights

02

Statistics &

03

The Concept,

Target Market

Brand Value and Value Proposition (BMC)

04

The Deliverables

05

Mood Boards

06

Personas & Journey map


PROPOSAL Â OUTLINE 07

Competitor Analysis

08

The End


04

INSIGHTS Improvement in dining experience at timbre Collaboration with dining apps like CHOPE! and Eatigo / Quandoo Lots of green spaces at Gillman Opening of NTU CCA attracting more visitors Collaboration with travel apps like GRAB to give discounts Timbre only opens at night on weekdays


THE

ONLY

SCENE. GILLMAN

PULL IT

IS

COULD

FACTOR AÂ NICHE SET

UP

A SHARED INTEREST BRING

IN

TO

GILLMAN

CROWD. A

ARTISTS

PEOPLE

THE VISUAL ARTS

HENCE,

RESTUARANT

BETWEEN

MORE

IS

TO

I

BELIEVE

THAT AND

THE

THAT

INCORPORATES ART

LOVERS

PLACE.

TO


.

ONE OF THE SHARED INTEREST BETWEEN ART LOVERS IS NATURE.Â

food

nature

art


Transportation

facebook insights

Legal Arts and Media

1%

8%

Nurses

15%

JOB TITLE

1%

Education 9%

Social service 7%

Admin 23%

Personal care 13%

Sales 22%

Common Interests in contemporary arts farm to table visual arts terrarium


08

70

*61%

56 42 28

of them are females *39% are males

14 0

Male

Female

*self reported info from their facebook profile


Female (65+) 2%

Female (55-64)

facebook insights

3%

Female (45-54) 10%

Female (25-34) 43%

AGE GROUP

Female (35-44) 25%

Male (65+)

Female (18-24)

2%

17%

Male (55-64) 3%

Male (45-54) 9%

Male (25-34) Male (35-44)

45%

24%

Male (18-24) 17%

Common Interests in contemporary arts farm to table visual arts terrarium


TARGET MARKET (CUSTOMER SEGMENTATION)

Adults (20-40 years) Couples Art & Nature lovers Cafe Enthusiasts


11

THE CONCEPT Fresh Yard Restuarant & Bar Fresh Yard is a restaurant & bar that only offers local fresh produce that is hand-harvested from its yard in a Alfresco garden setting.


BRAND VALUES &VALUE PROPOSITON Fresh Yard prides itself on the quality and freshness of their food, drinks and dessert everyday and the contemporary, calm, soothing, and homey vibes of the outlet. The terrarium is a self sustainable eco system and it will inspire the architecture of the restaurant. Concept of fresh yard mimics the terrarium to depict self sustainability waste food will be made into compost that will be fed back into the soil to grow vegetables.


BRAND OBJECTIVES Fresh Yard has its own yard/garden to grow fresh produce. Foodscaping is a fairly new trend around the globe and urban farming is the future. Collaborates with Edible garden city, local community that promotes growing food in under-utilised space Collaborate with NTU CCA to tap and expand on their organic harvesting workshop Go to spot for art/design/nature lovers to gather A place to host events or weddings


DELIVERABLE TIMELINE 2. BRAND AND SITE DEVELOPMENT Time to create a

visual

The official

identity and collaborate with Edible garden to set up the

advertising and promotion.

farm/yard for the restaurant.

write reviews on Fresh Yard.

Brainstorming ideas to create a new business that will increase the number of visitors to Gillman Barracks. Studying successful businesses who have manage to get people to travel despite the distance

trending in the future.

release after all the

invite trending art and lifestyle influencers to

1. RESEARCH / CONCEPT

and what is

4. OPENING OF FRESH YARD

Email, call and

3. ADVERTISING & PROMOTION Promotion through

advertising campaign in the form of posters, online ad banners, magazine.


moodboard


PERSONA GIGI LOW Name: Gigi Low Age: 29 Occupation: Human Resource at Google  Description: She is currently not attached. During her spare time, she enjoys cafe hopping and enjoys having conversations with people. She prefers to have interactions and loves to network with other designers and artists. She is passionate about the arts and enjoys baking during her free time.Â


GIGI'S JOURNEY MAP

LEVEL OF HAPPINESS LOW TO HIGH

RESEARCH "lovely pictures! great concept!"

DECISION INSTAGRAM BLOG REVIEW POST TRENDING

PURCHASE

"There are clear signages to lead us on the way. " GRAB $3 DISCOUNT TO GILLMAN

Relaxing and soothing vibes in here!

CHOPE APP

CONSUME UNIQUE FOOD TAKEAWAY MENU AVAILABLE

"Wana get my hands on gardening."

REVIEW OUTDOOR GARDEN YARD

FRESH FOOD APPETISING

"see you again!" SATISFIED

HARVESTING WORKSHOP at NTUCCA


OPEN FARM COMMUNITY DIRECT COMPETITOR Unique farm to table dining experience - guests will not only learn to appreciate food from its origins but also get to be closer to nature.

NOSH DIRECT COMPETITOR A quiet dining escape surrounded by lush greenery that serves an array of  international cuisine made with fresh ingredients

FABER BISTRO DIRECT COMPETITOR Tranquil alfresco restaurant that provides a bird's eye view of Sentosa, the harbour and the city skyline.


TIMBRE INDIRECT COMPETITOR Timbre @ Gillman is a live music venue that showcases a roster of home-grown music acts.

HANDLEBAR INDIRECT COMPETITOR Singapore’s one and only biker’s bar @ Gillman.

MASON'S INDIRECT COMPETITOR Masons is a monochromatic restaurant that provides an elegant dining @ Gillman.


THE END

THANK YOU! PRESENTATION BY RACHEL NG


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