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Dear Readers
#1 #17 August 1, 2013
I've never been too proud to grab a mop and clean up the restrooms, even if I happened to be wearing a good suit. Ray Kroc
In this issue… POLL results
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3-5
I love to manage
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Lessons from MOM
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KRISHNA the Manager
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Quotes: Managers
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When things don’t go well, we all blame the people managing it. Unfortunately, the mismanagement has been growing consistently in India. Be it uncontrolled population growth, rapid unemployment and unemployability, pots on the road or poison in the mid day meals, every day every where we look around, the news is full of negativity and self doubt. The economy not showing signs of growth, dollar battering the rupee down in the drums, FDI missing the route to India or stock markets remaining apathetic…what we see are the problems galore all around us. What is the way out? The country needs good and better managers. Every institution needs a set of far superior managing skills. Who can do it? It starts with us. This issue is dedicated to the skills that are necessary for all of us to nurture and shape. We have included the results of a unique poll and the few voices of people who have participated in it. Time to ask Y. Start MAG – My Actions Game to remain a better manager. Cheers, Rajiv Khurana Editor PS – Please don’t forget to send your feedback at thepersonnellab@gmail.com. You may even call me at 9810211256.
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http://poll.pollcode.com/fgcwb
#17 August 1, 2013
July 2013
We asked:
What do BEST MANAGERS [middle and senior levels] do? Choose max. 5. You may even add to the list.
Voters
134
2
Setting clear expectations and measurement standards Taking appropriate risks Retaining high standards of learning Making innovativeness create impact Enthusing, energizing and exciting people Nurturing trust and streamlining work culture Balancing work and life priorities of people Actively listening and empathizing Streamlining glitches before they become major issues Aligning personal goals with team and organizational goals Giving friendly challenge and supporting higher performance Ensuring process compliances and consistent improvements
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#17 August 1, 2013
38 Setting clear expectations and measurement standards
Enthusing, energizing and exciting people
34
28 47
Nurturing trust and streamlining work culture
55 Aligning personal goals with team and organizational goals
Ensuring process compliances and consistent improvements
42 40
Voters
134
46
31
72
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Choices re-arranged to form the word BEST MANAGERS. BEST MANAGERS is the intellectual property of Rajiv Khurana, CMC, FIMC
Balancing work and life priorities of people Enthusing, energizing and exciting people Streamlining glitches before they become major issues Taking appropriate risks Making innovativeness create impact Aligning personal goals with team and organizational goals Nurturing trust and streamlining work culture Actively listening and empathizing Giving friendly challenge and supporting higher performance Ensuring process compliances and consistent improvements Retaining high standards of learning Setting clear expectations and measurement standards
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#17 August 1, 2013 Today's Best Manager focus on - or should focus on - building high ethical standards within the Organisation. This is much neglected but imperative focus. They should identify and develop talent and build a strong talent pipeline. Lastly they must track competition vigorously and anticipate changes thjat may happen in their industry specially technological changes. Top Managers as far as Best managers set - Dr. Aquil Busrai possible, while guiding their goals and their juniors to help priorities and get Best managers achieve maximum best from the team. keep their teams output, should also They lead from the always motivated listen to their front and are role and engaged. problems. models for their - Dr. O P Pahuja - M V Balakrishnan juniors. - Manish Makkar Best managers keep their colleagues motivated to get best from them. The Best Managers work - Pravin Kumar Agarwal as a COACH rather than Can provide a clear road map to his juniors. - Dipankar Chakraborty
Continuously be aware of the operations and activities by a Manager,on the principles of "Mechanism of Mind". - K.J.Johnson
a CAPTAIN for the team. They keep the motivation level of the team high and keep them focussed on the GOAL always. - J M Sawhney
They must also constantly review available resources vis-a-vis output requirement (both current and future) and take timely steps to avoid gaps, if any. - Rajan Kaushal
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They keep focussed on inter-personal skills ang carry the personnel as a team Captain. - Dr S N Chaturvedi
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#17 August 1, 2013 I am continuously studying the environment in which my organization operates and preparing the organization to face the challenges (competition, pressure on prices, customer expectation, etc. coming up. - T J Joseph The best managers keep their team motivated at all times. - Y P Singh
How you may use the Poll results?
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M A N A G E
Make notes Ask team’s response Nurture new thoughts Agree on action points Go whole heartedly Examine & change
They have the clear vision and allign the subordinates strengths & the available resources in a manner it results in mutual gain....everybody gets something . - Sunil Raswant Top managers must also follow the "Start with the end in mind" philosophy to ensure that initiatives are not only implemented but also institutionalized.This is important because mostly top managers start out on projects with unclear final goals and roadmaps. - Saad Haleem Khan
MANAGE acronym is the intellectual property of Rajiv Khurana
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#17 August 1, 2013
M A
N A
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Manipulate Paralysis by analysis is my creed. Give me any situation, facts and figures to see my calibre of manipulating them into fiction of the highest standard.
Antagonize Reprimand in public and see the expressions of people around. The silence and awe ensures compliances with heads down. I gain peace and performance.
Negate This is the world of ‘naysayers’. Be the NO man and the problems stop coming to you. Reality is what I show. My words matter.
Aggravate Raise alarms to create ‘mountains out of moles’. The top management loves and rewards the firefighters. I let the situation go bad and then handle it to show my competence.
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Gameplay
E
Exploit
Forget medals not won in the Olympics. Come to the corporate world. People like me play games of all shades and hues with aplomb. Someday, we may win medals in the annual day of the company too. Don’t go by the blame game. Those who don’t get always shout exploitation. I only focus on getting my share of the cake. Being a bigger mortal entitles me a bigger share, so what.
*MANAGE acronym is the intellectual property of Rajiv Khurana
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#17 August 1, 2013
Home management lessons for our life management
Fix the leak Assess the mess Go through the daily drill Everything in its place, a place for everything
Reduce, recycle, remove Keep changing, even if small Prepare budgets Clean, replace, sparkle Think ahead Keep helpers happy!
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#17 August 1, 2013
The Manager
Lord Krishna was called by Hundreds of names and certainly ‘Manager’ is not one of them. Here we will see how he is the Greatest Manager of All. The particular example we are referencing here is the battle of Mahabharat fought at Kurukshetra Mahabharat was the biggest battle fought in ancient India between Pandavas and Kauravas, and had each and every other king/ruler fighting from either of the sides. Duryodhana representing Kauravas and Arjuna representing Pandavas, reached at nearly the same time to Krishna for calling him to fight from their side. Krishna asked them to choose between him and his complete army. Since he alone was capable of destroying the world, leave alone the opponent, he would not raise arms and play a non-combatant role. Arjuna choose to have him and Duryodhana was happy to have gained his mighty army. What is expected from a manager and how it applies to Krishna? 1. Manager should decide on a Goal A manager should have decided a Goal and Krishna had 3 clear cut Goals that he followed and achieved 100% targets. a) Paritranaya Sadhunaam – Welfare for Saints b) Vinashaya Dushkritaam – Destroy Evil c) Dharmasansthapanaay Sambhavaami yuge yuge – To establish and strengthen Religion in every Era. 2. Manager Should have Motivational Skills When Arjun reached the battle field he loose his determination to fight when he saw that among the opponents were many of his relatives young and old and that he was going to kill them for the sake of Kingdom. He resisted from fighting and dropped arms. Krishna motivated him by his speech later named “Bhagwat Gita” that’s still read and followed. Arjun recovered and decided to fight.
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http://satyammktg.wordpress.com/2007/12/30/lord-krishna-the-greatest-manager
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#17 August 1, 2013
3. Manager must have skills to build Strategies to achieve Target Pandavas and Kauravas had soldiers and warriors strength in the ratio of 7:11, Panadvas having 1.53 millions and 2.41 millions. With this count it was clear that the battle could be won only with Effective Strategies. The fact that Pandavas won the battle proves that Krishna was successful not only in buiding stretegies but in implementing them to achieve success. 4. Good Manager must have Leadership Quality When Krishna asked Arjuna and Duryodhana to choose between him and his army, the choice was, in fact, between a Leader and his Resources. While a Good Leader can gain from limited resources, a Bad Leader will loose even with vast resources. Knowing his excellent Leadership Qualities, Arjuna requested Krishna not only to lead the entire mission but to personally lead him by accepting to be his “Saarthi” (Charioteer), guide him and lead him to success. 5. Manager should be good in Direction and Controlling Controlling an army of 1.53 million soldiers and warriors to fight against a bigger army was not a easy task. The 1.53 million soldiers were divided in seven divisions, led by a Commander each, further controlled by a Supreme Commander who himself was guided by the Pandavas and Krishna. This all was made possible with with help of Lord Krishna’s great Management ad Controlling Skills. Management Guru Henry Fayol says that without appropriate Role Allocation, no mission can get desired results. Team spirit and appropriate Role Allocation can achieve everything. What was Arjun’s position, what was Bhim’s role? how Dharmaraj Yudhishtir will do his work, all these matters were decided by Lord Krishna.
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Agreed that Lord Krishna was ‘God’ and almighty and that he could have done the task himself without involving a single person. But the Battle of Mahabharat had him in a non-combatant role and that the Pandavas won the battle is due to his extra-ordinary Managerial Qualities achieving 100% target. And thus, we can call him the Greatest Manager in the World.
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#17 August 1, 2013
“In most cases being a good boss means hiring talented people and then getting out of their way.” ― Tina Fey, Bossypants “Leaders must be close enough to relate to others, but far enough ahead to motivate them.” ― John C. Maxwell “Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.” ― Paul Hawken “People in any organization are always attached to the obsolete - the things that should have worked but did not, the things that once were productive and no longer are.” ― Peter F. Drucker
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“No great manager or leader ever fell from heaven, its learned not inherited.” ― Tom Northup Ymag is an initiative of YPROSINDIA, a social enterprise founded by Rajiv Khurana