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#56 November 1, 2016
Window for action loving PROFESSIONALS
Join the momentum
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Take care in building your reputation
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Everyday Actions for building your Professional Reputation
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Importance of a good REPUTATION
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Reputation – Quotes
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Advt
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R E P U T A T I O N
Dear Readers! What do people talk about you when you are not around? What do people assume when dealing with you? How often do you get recommended for new role, assignment or business? How often do you seek feedback from others in terms of what you are doing? How seriously do you work on the feedback received? Creating and managing your reputation is no longer a matter by default. It is a matter of design. How seriously are you professing? Think. Choose. Act. Now. whY not! Cheers, Rajiv Khurana Editor rajiv@rajivkhurana.com 9810211256 Advt. Pages 11
Coaching Learning Advancing Sharpening Smartening Š
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#56 November 1, 2016
Join the momentum…
Window for action loving PROFESSIONALS
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Education: Create awareness amongst the masses about Lung health and the factors which promote/ destroy it. Research: Futuristic community and laboratory based research. Clinical Care: Set up state of the art apex centres in India for providing “Complete Affordable Lung Care to All”
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#56 November 1, 2016
Window for action loving PROFESSIONALS
Take care in building your reputation - Rajiv Khurana
No body likes Debu Ghosh in the company. People keep their distance from him. Even the new comers can smell him from a distance and they change their path. People call him THBD “The human barking dog”, Mr. FIT “Frustrated, Irritated, Terrible” etc. Smita is like a breeze of fresh air. Always welcomed. People overlook her little frame and ordinary looks. They like her inner strengths. Helpful, enthusiastic, friendly, committed, always smiling and what not. She tops the informal popularity chart in the company.
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Why does it happen that some people are branded BAD and some are so GOOD in the eyes of others? Images do not solely get build in the first interaction but the subsequent interactions contribute a lot in freezing them. In hospitality industry it is commonly quoted that it is the first 4 minutes and last 2 minutes of the customer interactions which form impressions. Your colleagues will certainly give you more time before they form a judgement about you that they may never question periodically. If you are not careful about the image that you are nurturing or the reputation that you are building, you may not get another chance easily.
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#56 November 1, 2016
Window for action loving PROFESSIONALS
What should you be careful about? Let me share some that may help: 1. Take care of your appearance: Looks do matter. You don’t have to be a hunk or a super-model. Just be yourself but neater and cleaner. Your body odor or your smoke smell can make people uneasy though they may not say anything. The distance they may keep from you can say it all. 2. Take care of your language and expressions: Nobody can make in-roads into your mind and heart to know about you. People will see you and hear you. What they think about you is not within your control. Ensure that your language and expressions also do not change behind their back. 3. Take care of your documents: Excellent reports need to be packaged properly. The appearance of your paper may reflect to the reader the state of your thought process and the significance you attached to your presentation. 4. Take care of the company you keep: People may judge you with the kind of people you interact with during and after the office time. Be seen in the company of winners and you will be viewed as one. 5. Take care of your promises: Deliver what you commit. People will be grateful to you if you deliver a little extra. No one will take your side if you excel in giving excuses for delivering less than what you promised. 6. Take care to be accurate and truthful: Rely more on facts than feelings, more on objectivity than subjectivity. Don’t wear the façade of Mr. Know-it-all to show your intellectual superiority. Lies cannot lie low for long. You may find it unbearable when the truth reveals. Besides your embarrassment, people may not believe you the next time.
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#56 November 1, 2016
Window for action loving PROFESSIONALS 7.
Take care to admit your mistakes: Who does not commit a mistake once a while. By admitting it, you show that you are responsible and even capable of being given more responsibility.. 8. Take care of the time: Even if you don’t value it, others value their time a lot. Don’t make them wait for you. Be on time during the meetings, deadlines and appointments. Notify people if you get struck somewhere. Ignoring a 10 minutes delay in meeting someone will give the person 600 seconds to fume about your attitude or curse you for wasting his time. You might even find resentment welcoming you when you reach the appointed place. 9. Take care to share: People will love when they see you as a colleague who is willing to share his ideas and thoughts openly. Occasionally sharing your methods of improving your effectiveness can win you followers. Sharing your happiness and refreshments regularly can win you friends. 10. Take care to seek feedback: Feedback is the weapon of champions. The more you have the more you can improve. People around will recognize this. They will be honest with you. Show your gratefulness for this help they provide you. 11. Take care to say THANK YOU: Catch people doing something right. Make it a celebration for them. Send thank you notes, e-mails, cards, éclairs, roses or chocolates. They will cherish these sweet nothings more than the corporate awards they get. 12. Take care to earn more and more thank yous: You cannot demand them. You will always command them when you remain a co-operative, consistent, committed and careful colleague. Reputation and respect do not come with designation and status. It is what you do with them that count. Take care.
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#56 November 1, 2016
Window for action loving PROFESSIONALS
Raise self to uncompromisable integrity
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Integrity is doing the right things when no body is watching. When we raise ourselves to such an exalting standard where the approval of the person inside is more important, we are not scared of anything or any body. This gets noticed. People watch us in terms of what we say and what we do.
Engage others
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Get involved and be part of the conversation with topics relevant to your business. Stand up and define your messaging or your competitors will do it for you. It’s up to you to define your niche. Look for opportunities to speak to professional or business groups.
Polish and elevate digital footprint
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People search for solutions and options online when taking a critical decision. Are you offering them something? Update your LinkedIn profile. Have your writeups posted. Make sure that you appear on the first page in google search. Post videos. Podcast regularly. Keep refining.
The Acronym REPUTATION is the intellectual property of Rajiv Khurana
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#56 November 1, 2016
Window for action loving PROFESSIONALS
Upgrade to become a subject matter specialist
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Positioning yourself as a subject-matter expert is all the advertising you need. Give people what they want, and let them come to you for more in-depth conversations. That’s when the fees start. Don’t write lengthy articles. Work on 300 words pieces. Post your PowerPoint slides to slideshare.net.
Trouble shoot for others, co-create
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Put yourself in the shoes of your customer. How can the service you perform address the core issue at hand? Are you treating the symptom or the problem? Have the courage to ask deep questions and challenge assumptions. Involve others in the process of defining issues and working out solutions.
Accelerate opportunities to improve self
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Regularly poll your customers and business associates on how you are performing. While the news may be painful to hear at times, it’s necessary to reach new levels of effectiveness. Customers will appreciate your dedication to excellence. Carve out some time for professional education. Beat your records.
Transform walk into talk to create impact
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When you are predictable and reliable, that always translates well to clients. Clients don’t want to be left wondering how you will perform on their challenge. If you say you will return a call at 5 p.m. or have a deliverable by the end of the week, do it! Leave the excuses for the “sundry” players in your industry.
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#56 November 1, 2016
Window for action loving PROFESSIONALS
Initiate speed, timeliness and accessibility
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Be available to people when they need you. Showing ‘too busy’ is counter-productive. Revert to them in time too. In a world where the customer demands, FASTER, BETTER, MY WAY!, don’t lag behind. Your customer’s emergencies are your emergencies.
Observe sense of urgency
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Important and Urgent quadrant is vital. In the race of business, you don’t determine the price. You pay it. A good work-life balance is equally vital. Once you set the goals right, get on with the right paces. Your passion will help you determine and maintain the stride.
Nurture new thoughts to lead from front
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How would you like your Doctor or Lawyer to be? Just OK or the best in your field. That’s what the customers expect from you. Be a thought leader. Your actions and words should matter. The new entrants should get inspired by you and your customers should be your goodwill ambassadors.
The Acronym REPUTATION is the intellectual property of Rajiv Khurana
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#56 November 1, 2016
Window for action loving PROFESSIONALS
Importance of a good REPUTATION www.icharter.org
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A small firm's good reputation is one of its most important assets. After all who wants to work for a firm with a poor reputation for looking after its staff? If you build up and keep a good reputation everyone will be flocking to your door, and in times when competition is fierce and many skills are in short supply, that can make the difference between your firms' survival or its untimely demise. It's your reputation that's at stake - take control of it. Everyone involved with your organisation from the managing director to the receptionist; from the bank manager to your customers; should be your reputation protectors. A good reputation can be severely dented by a dissatisfied cleaner or by a disgruntled customer. Rebuilding a damaged reputation is much harder than building a good one from scratch - customers have long memories. Many people still have negative associations of one of the big five UK banks because of its connections with South Africa during apartheid. Others shudder at the thought of a particularly famous brand of vacuum cleaner because of the so called 'flights fiasco'. You may not be big enough for your fiasco to hit the national press, but bad news still travels a long way so you can't afford to get it wrong. Most products now are of uniformly good quality so customer service and treatment of staff, more often that not, make or break a reputation. Add value and delight your customers and they will keep coming back and recommend you. Get it wrong and you won't see them for dust. Your customers may not be individuals but bigger firms. Because they have their own reputations to look after they often refuse to give contracts to smaller traders who don't meet their standards. Restaurants are increasingly particular about where their meat comes from because their customers want to know the animals have been humanely treated. Can you deliver produce to those standards? If not the contract will go elsewhere. You can't afford to ignore laws on employees' rights or health and safety. You can't treat people differently because of their sex, race, disability or age. You can't ignore the issues that concern your customers or their customers. Talk to your customers, big and small, staff and anyone else who has an interest in your business. Listen to their concerns. Work out how to best serve everyone so that they will want to buy from you, hire your services, work for you or invest in your firm. Be entirely honest about what everyone can expect. If staff or customers have complaints deal with them quickly and fairly. If you have made a mistake, admit it and let everyone know what you've done to stop it happening again. Give that little bit more than your competitors and your reputation will be the best. And then go on working to keep it there.
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#56 November 1, 2016
Window for action loving PROFESSIONALS
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. -Warren Buffett
Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing. -Abraham Lincoln You can't build a reputation on what you are going to do. Henry Ford
The way to gain a good reputation is to endeavour to be what you desire to appear. -Socrates A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well. -Jeff Bezos
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#56 November 1, 2016Learning Advancing Sharpening Smartening Coaching
Window for action loving PROFESSIONALS
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Make Your SMART Sharpening Business S Presentations People Multimedia Usage in M Training SMARTER Accelerating Periodic learning investments do wonders to people and business. Take your people to a new orbit of awareness and equip them with SMART skills they need. Start catapulting your business to the level next. Each programme shall be tailor-made to your organization’s specifications and nuances. You are different. Your programme should be different too. Call us for a dialogue. +91 9810211256 +91 9013698960 rajiv@rajivkhurana.com
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Innovativeness Reaping High Performance through Coaching & Mentoring Team playing and Leading Enhancing Personal Effectiveness Rejuvenating Digital Presence & Personal Branding
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#56 November 1, 2016
Window for action loving PROFESSIONALS
Family Business Mentoring Mentoring YES – Young Entrepreneurs for Success Career Mentoring
9810211256, 9013698960 rajiv@rajivkhurana.com http://in.linkedin.com/in/rajivkhurana
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Family business Rajiv Mentoring Khurana by
#56 November 1, 2016
Window for action loving PROFESSIONALS
Family ventures in India serve as the backbone of the economy. Name any field of business or social initiative, and families in India would have played a pivotal role. Family businesses have their own unique style and culture which keep evolving over the time. Market opportunities have been expanding globally; technology has been helping in the need and speed of delivery and the social and family milieu has created new dimensions in control and decisionmaking power-centres, besides the newer generation aspiring for new avenues or seeking a higher and faster stake in the enterprise. Complexities have been rising and so has the commitment to succeed. Globally, businesses are seeking professional MENTORS for advice, strength and support. In India, highly aware families have followed suit. Some are gearing up, while a large number still live in the comfortable bliss of ignorance.
You too can easily reach out to a MENTOR if you identify your family business with any of these illustrative needs: International Management Consultant & Trainer, Venture Mentor, Executive Coach, Social Entrepreneur, Well published writer‌
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Family business Rajiv Mentoring Khurana by
#56 November 1, 2016
Window for action loving PROFESSIONALS You want your business to move
into a new orbit of expansion and excellence You are bored with a nominal arithmetic progression of growth and wish to transform to a dynamic, geometric progression You are facing some immediate issues and need a fresh, independent perspective You need a fresh look at your vision, mission, values and goals You want your business to raise its standards and performance bar You desire a rational alignment of all family members and senior executives vis-à-vis your goals and overall direction. You desire to identify and/or strengthen your competitive edge You wish to strengthen the work culture and change the customer and people-outlook of your business You need a sounding board for your ideas You wish someone could challenge your assumptions and preparedness You need support to refine the Knowledge, Skills, Attitudes and Work Habits within the family and senior employees
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Family business Rajiv Mentoring Khurana by
#56 November 1, 2016
Window for action loving PROFESSIONALS
You need help in the right induction of family youngsters You need support for the grooming and mentoring of family youngsters to refine their experience and skills as they get ready for responsible leadership roles You wish to create a smoother business succession plan for the next generation to take over You need help in conciliation, reduction or resolution of cross-generation friction You want to improve the leadership and managerial abilities of the family and the team You desire a good blending with your partners and all other stakeholders You need more time for yourself and desire to decentralize and move into an advisory role You dream to be known as an institution builder instead of remaining a business sustainer
Your choice could be any or many of the above. Professional MENTORING can help your business achieve your aspirations. Let’s talk it out. Fix an appointment for a no-commitment dialogue with RAJIV KHURANA at our office. 9810211256, 9013698960 rajiv@rajivkhurana.com http://in.linkedin.com/in/rajivkhurana
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MENTORING #56 November 1, 2016
Window for action loving PROFESSIONALS
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Young Eforntrepreneurs Success For Young Entrepreneurs: New in business Starting a new business Settling into their family business Wanting to do better in business International Management Consultant & Trainer, Venture Mentor, Executive Coach, Social Entrepreneur, Well published writer…
Imagine Sachin Tendulkar or Virat Kohli without a Coach or a Mentor! Parents, friends and well meaning relatives could not have put them on the right path for pursuing greatness. We all need a coach, a mentor, a guide, a facilitator, a reflector, a listener, a professional friend or an advisor. The earlier the better! Make sure that the person is competent and accomplished to help you succeed in personal and professional situations. Your well mentored moves can ease your pursuits through cumbersome challenges of clarity and the complex maze of competence, commitment and creative results. Get set to • Cultivate your skills for a stronger personality and leadership in your entrepreneurial journey. • Strengthen your functional and process proficiency. • Dream Bigger. Achieve Higher. Mentoring by Rajiv Khurana is customized to your personal needs and time flexibility. Fix your appointment for a 30 minute nocommitment dialogue at our office. 9810211256, 9013698960 rajiv@rajivkhurana.com http://in.linkedin.com/in/rajivkhurana
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CAREER MENTORING by
Rajiv Khurana
#56 November 1, 2016
Window for action loving PROFESSIONALS
International Management Consultant & Trainer, Venture Mentor, Executive Coach, Social Entrepreneur, Well published writer…
Why Career mentoring? C
Confusion: Choices, Entry to Exit, Options, Mid-career blues, Personal branding, Digital presence…
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Acquisition: From employability to advancement Knowledge, Skills, Attitude, Habits, Behaviour, Certifications, Courses…
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Route-map: Goal clarity, Milestones, Personalaction dashboard…
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Engagement: Role clarity, Balancing and aligning with organisational needs, Strengthening Team and Leadership roles, Pacing the performance relays…
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Excitement: Enhancing intrinsic motivation, Energising challenges, Experimenting with multiple avenues…
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Relationships: Intra and Inter-teams Seniors, Networking, Work-life balancing… ©Rajiv Khurana
We choose our career. Our career makes us. Our journey through different checkpoints is full of Compulsions Ambiguity and Re-prioritizing, yet Enthusiasm Enlightenment and Rejuvenation. How are you sailing through? How often do you feel the need for a coach, a mentor, a guide, a facilitator, a reflector, a listener, a professional friend or an advisor? Considering the appointment of your MENTOR to be the job of your boss or the company alone is letting them take charge of your career. You have the highest stake in your career. You decide. Help for short-term clarity to long-term course correction is just a meeting away. Send an email answering, ”Why do I need a MENTOR?”, and we may invite you for a 30 minute, no-commitment dialogue at our office. 9810211256, 9013698960 rajiv@rajivkhurana.com http://in.linkedin.com/in/rajivkhurana