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Thank you for choosing Lu2on as your new home, a property by Strawberry Star. This is your Home User Guide; it details your new apartment, its fixtures and fittings, the operation of equipment in your new home, and a reference on how to maintain it. We recommend that you familiarise yourself with this guide, as it should answer most of the initial questions that may arise and help you get the best from your property. Along with this document, you will find all your appliance user manuals and warranties in your handover box in your apartment. Home User Guide video: https://www.youtube.com/watch?v=6i_GVN0ujwU
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CONTENTS 0 1. W E L C O M E H O M E 0 2 . U S E F U L C O N T A C T S 0 3. Y O U R T E A M 0 4. S E C U R E
ACCESS
0 5. P O S T
D E L I V E R I E S
&
0 6. FA C I L I T I E S
&
SERVICES
0 7.
YOUR
0 8.
AFTERCARE
0 9.
A PA RT M EN T
10.
S U S TA I N A B I L I T Y
1 1.
FIX TURES
12.
EMERGENCY
13. H O W
LEASE SYSTEMS
&
&
SERVICES
FITTINGS PROCEDURES
TO
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02 USEFUL
CONTACTS
Development Manager buildingmanager@email.com Mobile: 01000 000000 Front of House Manager manager@email.com Mobile: 01000 000000 Concierge Team (24 Hours) Concierge@email.com Customer Service Team address@email.com Name Surname 01000 000000 Name Surname 01000 000000 Out of hours Services Ltd Tel: 0100 000 0000 Times: 5pm to 9am Monday to Thursday; 5pm Friday to 9am Monday Luton Borough Council https://m.luton.gov.uk General enquiries Tel: 01000 000000 (main switchboard) Minicom: 01000 000000 Utilities •
Water
•
Electricity
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03 YOUR
TEAM
CONCIERGE The first point of contact for your visitors and guests, available 24 hours a day to help with queries as well as ensure the development is maintained to the highest standards. Your Concierge Team are also available to deal with the delivery of small parcels, signing in and out of keys and fobs for residents and contractor services together with supporting the Building Management Team. Your team will be at the reception desk 24/7.
B UILDIN G
MANAGEMENT
The Building Management Team is responsible for monitoring and controlling all access to the building and will be the primary Key Holder, ensuring building security and upkeep both inside and out along with the estate grounds. They will undertake repairs where necessary and are responsible for the cleaning and maintenance of all common parts including window cleaning, plants, waste management, and all health and safety aspects including fire alarm tests.
C U S T O M E R R EL ATIO NS HIP MANAGEMENT Our Client Relationship Team prides itself on providing that cared-for feeling; even before you move in, they will have thoroughly inspected your home and rectified any snags. Once you have moved in, our friendly team will continue to be your point of contact for all queries about your apartment between 9am and 5pm, Monday to Friday. Out of hours or for any urgent problems like heating, plumbing or electrical issues, contact our emergency number: 0808 169 5518 From 5pm to 9am Monday to Thursday and 5pm Friday to 9am Monday.
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04
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SECURE
ACCESS
Lu2on is secure by design so all entrances to buildings are locked via controlled access and require a fob to enter, operate the lift for access to your home or any shared amenity areas. So, it is essential to always remember your fob and keys. You will have received 3 sets of front door and 2 sets post box keys, an electronic fob to give you access to the communal entrances, lifts, roof gardens, car park, bicycle store and bins.
VEHICLE
ACCESS
93 residential car parking spaces are allocated to phase I residents who purchased (please note all permanent parking will sit in phase II, multi-level car park). A temporary car park for phase I is next to the public realm by Block A.
BICYCLE
POST
For large deliveries, you will need to make the necessary arrangements to receive these in person; including arranging with the Concierge Team a lift session so that you have access to the lift key and protective lift curtains. The Concierge Team cannot accept or oversee any deliveries directly into your apartment.
STORAGE
PA R K
Only residents with valid permits can park in this area these will be issued by the Estate Management Team. Visitor parking bays are available for use at the concierge desk - just register your guest’s vehicle for a set time. Please note: parking enforcement services are in operation, vehicles without a valid permit will be ticketed.
GUEST
DELIVERIES
Postboxes are located on the ground floor by the concierge, with post delivered once a day by Royal Mail excluding Sundays and bank holidays. Within their working hours, the Concierge Team will notify residents when courier deliveries arrive. The Concierge Team will only release packages and special deliveries when a photo ID is presented.
All cycles will be centralised within a single store room accessible externally. In that way, access with bikes through the main entrances or foyer is avoided. Cycles will be stored within a two-tier stacking rack with 225 spaces allocated to residents of phase I.
CAR
&
ACCESS
Your guests can contact you by dialling your apartment via the video/audio entry panel, outside your building. Release the electromagnetic front door lock from your apartment AV touchscreen. Next direct your guests to the lobby and call down to ensure they access the lift to your floor.
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06 FACILITIES & SERVICES M U L T I- L E V E L
GARDENS
Residential amenity space is located on various courtyard and roof levels. The roof top gardens provide spectacular views of the surroundings and are for the quiet enjoyment of residents. Picnics or barbecues are not permitted.
CAR
CLUB
• • •
fridge / freezer – domestic appliances only (American-style appliances will be chargeable) home furnishings, garden furniture small outdoor toys
LOCAL
RECYCLING
AREAS
Residents can take a large range of household items to the household waste recycling centre at Eaton Green Rd, Wigmore, Luton LU2 9RT
CCTV
Discreet surveillance cameras will be installed in vehicle parking areas, cycle stores, entrance lobbies, external public realm, selected public areas and the internal communal areas. The system will be designed to capture images for general monitoring of the exterior of the building and identification of all persons entering any entrance of the building.
AND
GOODS
Larger items as listed below can be collected by the Council Bulky Waste pick-up team. For the latest information search: Bulky item collection Luton. •
Lu2on benefits from a pay-as-you-go car club vehicle, permanently based on the development. This service allows residents to obtain one year’s free membership and free driving credit upon first registration.
REFUSE
LARGER
For the latest information on where you can recycle domestic items please see: https://www. recyclenow.com/local-recycling By adding your Postcode into this site you can identify nearby recycling areas and the latest detail of what you can recycle.
FURTHER
RECYCLING
A DVICE
For further advice on Recycling please see the Waste and Resource Action Plan (WRAP), which can offer guidance on recycling and sustainable waste disposal. http://www.wrap.org.uk/
The bin store is located on the ground floor in a designated area. You are responsible for moving all refuse and recycling from your home to the bin store and putting your waste in the correct bin. The concierge will move waste to the collection area on the correct date. Every residential property receives at least one mixed recycling collection per week.
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07 YOUR
LEASE
A residential lease is a contract between the lessor (landlord) and the lessee (the purchaser of the apartment). It sets out the fixed period of ownership. It also includes the obligations and responsibilities of both parties. If you take a look at your lease you will find that it covers topics like:
SERVICE
CHARGE
All multi-occupied residential buildings will incur a service charge, which covers all costs incurred by the running of the estate and buildings that are beneficial to the residents. Costs are fairly apportioned on a square footage basis. A list of costs covered by the service charge can be found within your lease. It’s important that your service charge is paid in full and on time. Please liaise with the Estate Management Team to set up payment.
GROUND
RENT
Ground rent is an annual rent paid under the terms of the lease by all leaseholders to the freeholder of the building. You will receive details covering: •
The amount of rent due
•
The date the rent is due
•
Who the rent should be paid to
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RES TRICTIONS
COOKING
In your lease you will find legal restrictions and covenants for the occupation of your apartment and use of the Lu2on buildings. These are in place to ensure your home remains in good repair and that residents can live together as safely and harmoniously as possible.
You are obligated to ensure the cooker extraction unit remains in a good state of repair to ensure no cooking smells from within your apartment are detectable in the common parts or adversely affect other residents.
•
Only use your apartment for residential purposes rather than running a business.You can of course work from home.
•
It is prohibited to sublet or use the property as short-term accommodation, holiday letting or serviced apartment for paying guests.
•
Subletting the whole or any part of the property will require prior written consent by means of either an assured shorthold tenancy agreement or such other instrument with a minimum term of 6 calendar months.
PY ROTECHNIC Not to use any fireworks in your apartment, the building or on the development. Candles or items with flame are strictly not permitted.
NOISE Noise from TV, record players, radio loudspeaker or other electric electronic mechanical musical or other instruments including singing should not be audible outside your apartment so as not to cause annoyance to other residents, especially between the hours of 10pm and 8am.
REPAIRS Please note that the Estate Management Team will take care of all repairs and maintenance to the common parts of the building and all communal areas both indoors and outdoors including all landscaping and planting. You are only responsible for repairs within your apartment.
GENERAL Please treat the common areas with respect and do not use these areas in a manner that may cause annoyance to other residents.
PETS Please note that you will need permission from our Estate Management Team if you wish to keep a pet and you will require a pet license for your pet to be able to live at Lu2on.
WINDOW
SMELLS
T R E AT M E N T S
Please ensure that any window coverings used in your apartment are cream backed. It is important to note that no other colours are permitted.
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GUESTS If you have someone coming to stay, then please let them know the general points above so no issues arise.
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08 AFTER
CARE
Your home has been carefully assessed throughout construction in addition to building control inspections to ensure it meets our quality assurance. For added peace of mind, your apartment is covered by a two-year warranty for fixtures and fittings arising from a defect related to materials or workmanship. This period starts from the date of Legal Completion and not from the date you move in. Please note that any repair that is not due to a defect in materials or workmanship is not covered under the warranty, these items are your responsibility, like: •
Damage due to wear and tear
•
Damage due to resident misuse
•
Incorrect operation or maintenance of components - not following the user instructions
REPORTING
ISSUES
Please report any issues to crm@lu2on.com
NHBC
WARRANTY
Furthermore, your building is covered by a 10 year NHBC Warranty (Buildmark) from the UK’s leading independent new home warranty and insurance provider, with the first 2 years covered by Strawberry Star. The insurance covers the cost of putting right any physical damage to the home caused by the builder failing to comply with NHBC requirements. Please refer to your policy document or call the NHBC Advice Centre for confirmation of the amount of the minimum claim value that applies to your home. NHBC Advice Centre 0844 633 1000 nhbc.co.uk
E XCLUSIONS Buildmark does not cover general wear and tear, condensation, normal shrinkage, cosmetic damage or damage arising from failure to maintain the property. Please refer to your policy document for information on all exclusions and limitations that apply.
Please also note that if you have reported an issue and a contractor attends your apartment and it is found that no defect is present then you may be charged for the visit. Post defect warranty period Once the defect liability period has expired the leaseholder is responsible for all internal repairs within their apartment.
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09 APARTMNENT SYSTEMS
&
SERVICES
Full details of the plumbing and heating services within your apartment are provided in separate operating manuals which have been provided by our specialist installation contractor. If you have any problems operating your heating and hot water in the first instance, please refer to the operating manual for detailed instructions. If the problem persists, please do not hesitate to contact our Customer Relationship Team.
V E N TIL ATIO N Ventilation is provided by continuous mechanical supply and extract ventilation with heat recovery (MVHR) units located in your utility cupboard. This runs automatically and draws fresh air from outside which is supplied to the space. At the same time air is extracted from the dwelling and discharged outside. Ventilation systems can be controlled from the control panel inside the utility cupboard.
A quick guide to your systems
COOLING To cool your home, use the secure windows and extractor fans in kitchens and bathrooms as much as possible.
H E ATIN G Your apartment will be heated with direct electric panel heaters with concealed ventilation grillage and integrated local controls. All heaters are LOT20 compliant. Bathrooms include chrome electric towel rails with local timer/programmer controller.
SERVICING
There is no Low Temperature Hot Water (LTHW) system in the scheme as all heating requirements are achieved using direct electric panel heaters or heat pumps.
DOMES TIC
WAT E R
AND
MAINTENANCE
Your heating and hot water system is designed to be very reliable if used correctly. We have trained engineers on hand to rectify any defects and deal with any out of hours emergencies.
SERVICES
A boosted cold water pump set serves all apartments and the residential sprinkler supplies across the site. Cold water will be distributed throughout the building. Hot water is generated via an immersion heater tank which provides hot water to the tap, bath or shower valve outlets. All non-residential water supplies for the site will be served under mains pressure from the meter manifold.
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What happens if there is a power cut? A loss of electricity is likely to be caused by a power cut. The power cut will affect all electrical items in your home that are supplied from the mains. Check whether the power loss only affects your home or other homes in your block. If all lights are out (especially street lights) then it is a major supply fault. If it is only your home then it may just be a fuse or a faulty appliance.
How to manage in a power cut •
Make sure you have not left any items switched/turned on which might cause danger if they come back on suddenly e.g. electric blankets, hair straighteners, etc.
•
Please note the heating will not work if there is a power cut. Make sure children and older people, in particular, are well covered.
What to do if there is a leak •
To minimise damage try to stop water dripping onto the floors by placing a container under the leak.
•
If it is the cold water leaking turn the stopcock off in the Utility Room. Some items can be shut off with localised valves rather than via the Mains.
•
Advise the Landlord / Concierge.
Who maintains the equipment? We have trained engineers on hand to rectify any defects and deal with any out of hours emergencies.rmal working hours. Please Note: Water may be hot. Do not try to resolve yourself. What happens when I want to decorate? Please note it is advised that no internal decoration should be done until after the 24 months defects liability period is over. •
Do not remove any equipment that is fixed to the walls.
•
Failing to abide by this may result in you being charged for any damage or service calls required to remediate the problem.
For detailed description see page 34. 19
10 SUSTAINABILITY Your new home has been designed to exceed the Building Regulations standard of thermal insulation by incorporating highly insulated, external walls, triple glazed windows, and mechanical heat recovery features. This helps to reduce the amount of fuel you need to keep comfortably warm. Some tips for reducing your energy bills further:
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•
Vary your heat setting according to the time of year and for what you are doing. In Autumn and Spring, you can save by using the heating only when necessary.
•
If you are going to be away for more than a day, consider turning the heating off to save energy.
•
Keep doors closed to keep heat within rooms.
•
Draw curtains in winter to prevent heat escaping through windows.
•
Switch off lights when you leave rooms.
•
Wait until you have a full load before running the washing machine or dishwasher.
•
Do not over-fill kettles; boil just the amount you need and descale regularly they will boil quicker and it costs less.
•
Let warm food cool before you put it into the refrigerator. Defrost fridges and freezers regularly; when ice builds up you waste energy.
•
Do not open the fridge or freezer door more often than you need to.
•
Do not leave appliances such as TVs or stereos on standby. They use almost as much power as if they were left on.
•
Check dripping hot taps and have these repaired or make sure they are fully turned off.
GREENER
LUMINARIES Low Energy light bulbs are fitted throughout your home. The use of these lights instead of the original incandescent light bulb type can cut down your energy bills as they are made of high-efficiency lamps. Purchasing these types of bulbs is easy and they are readily available from electrical stores and larger supermarkets. Please note these lights can take a short while before they reach full brightness.
APPLIANCES For details of what has been installed in the apartment, please refer to the Fixtures and fittings, Section 11 of this Guide. You should register all your appliances with the original manufacturers, using the information provided, to make sure that they are appropriately covered as specified in the associated guarantees and warranties. Please keep a copy of the completed forms. We recommend that you read the literature carefully before using your appliances for the first time. Future replacement of appliances should be with ones that have a similar or better energy rating.
E N E R G Y- S U F F I C I E N T
M AT E RIA LS
The materials and finishes you choose for your DIY jobs can have an impact on the environment. Friendly materials don’t necessarily cost more and many are widely available.
PAIN TS Most paints contain volatile organic compounds (VOCs), which can be harmful to humans, wildlife, plants and even building materials. •
Many paints have a label showing VOC content – choose the lowest VOC product you can.
•
Check to see if there is a hazard warning on the label. If you have the choice, choose a product without a hazard warning.
•
‘Natural’ or ‘All natural’ paints, milk paints and white washes can have a lower impact than ordinary paint.
•
Try not to buy more paint than you need. A lot of paint that people buy is never used.
•
Look for the European Ecolabel for indoor paints, which means that they don’t contain certain heavy metals such as lead or mercury, and are manufactured with reduced solvent emissions and waste by-products.
•
Paints, finishes and preservatives need to be disposed of properly - Do not pour paint or other chemicals down the drain. You can usually take paint to your local civic amenity site, but some councils will collect it.
APPLIANCES
The EU energy labelling system rates products from A++ (the most energy efficient) to G (the least energy efficient). By law, the label must be shown on all refrigeration and laundry appliances, dishwashers, electric ovens and light bulb packaging. The most efficient products also carry the energy-saving recommended logo. You can find out more information at The Energy Saving Trust website: https://energysavingtrust.org.uk
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WALLS
C O N D E NS ATIO N
The internal walls are dry lined (plasterboard) finish on studwork and care needs to be taken when fixing to them.
Warm air holds more moisture than cold air, and when warm air meets with a cold surface condensation occurs. This cools the air down such that can no longer hold all the moisture, the moister air is then deposited as tiny drops on the surface. If allowed to persist, condensation and mould can damage clothes, bedding, floor coverings, decoration and the home itself. Next to shrinking, condensation is the most common problem in new homes.
Very lightweight items may be fixed using adhesives (to Manufacturer’s instructions) but be careful; the bond can be no stronger than the adhesion of the paint to the wall and if you decide to remove the item in the future, you may damage the paintwork or plasterboard. Pictures, if not too large, and other small items may be hung off picture hooks; either single or double nail types. Heavy pictures and mirrors should not be hung on picture hooks – use instead, special wall plugs which are available from hardware and DIY stores, for fixing into dry-lining and hollow partitions.
Measures you can take
You will need to be careful that the type of screws, pins and nails that you use to fix to the walls, floors and ceilings are appropriate and DO NOT drill, nail or pin into any walls in an area about 9” (225mm) wide above or below any electrical switch, socket or other fitting or where there may electrical cables.
•
Keep the window open during cooking. Cover pans and do not leave kettles boiling, use the extractor fan above the hob, and put your MVHR in boost mode.
•
Keep the bathroom door shut when bathing and put the MVHR on boost mode.
•
Try to make sure that all rooms are heated, even if you don’t normally use the room. Keep kitchen doors closed when cooking as cooking creates a considerable amount of vapour.
•
When fixing into tiled walls, ensure the end of the wall plug is level with the plaster face and not the tile surface or you may crack the tile when tightening up the fixing.
CEILINGS
You should take care not to suspend objects from the ceiling. It may be wise to purchase one of the proprietary cable/pipe detectors now available from hardware or DIY stores, to assist you in locating concealed services.
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•
Regularly open windows to their ventilation position to encourage air changes.
•
If drying clothes in your home leave windows open in their ventilation position.
•
Do not use portable gas heaters instead of the installed heating systems. These supplementary heaters create a great deal of water vapour when burning.
SHRINKING
AND
CR ACKING
As the drying out process occurs and the home is lived in and heated, the building materials shrink, which may cause small cracks to appear. These are not structural defects and can be filled and covered in the normal process of periodic redecoration. Some may recur to a reduced extent. Such minor cracks are inevitable but are not classified as defects and your Customer Relationship Management Team is not obliged to rectify them. The period of drying out depends upon the procedure adopted but should be about 18 to 24 months. Minor shrinkage cracks should be left for this period and then filled with DIY proprietary filler. If cracking to walls impairs the structural safety or watertightness of your home, please contact your Customer Relationship Management Team.
KITCHEN
FIT TINGS
•
Wipe away any spillages immediately from worktops or within units.
•
Thoroughly clean all units regularly.
•
Don’t chop food, etc., directly on the worktop surface – use a chopping board.
•
Don’t place hot pans, cigarettes, etc. on the worktop surface or sinks. Use protective Mats, ashtrays.
•
Don’t leave unit doors, oven doors, etc., open longer than necessary. They could cause injury to yourself or others.
•
Don’t overload shelves with double-stacked sugar, cans, etc.
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11 FIXTURES & FITTINGS GENERAL
KITCHENS
•
Single tone designer kitchen units with soft closing and handless doors; plumbed for dishwasher.
Timber effect flooring in Classic Oak throughout except to bathrooms
•
Walls and ceilings are painted white
•
All joinery is primed and decorated
•
Contemporary screwless flush plate light
•
Timber effect flooring in Classic Oak
•
Kitchen splash back – white rectangular tiles - concrete grey laminate worktop
•
Worktops with 25mm square front edge profile
•
White painted architraves and skirting
•
Sage cabinet doors
•
Audio/visual entry phone system connected to communal entrance door
Kitchen mixer_ Franke Nyon Portfolio 55 Model in satin stainless steel
•
Kitchen sink_ Franke Galassia
•
Floor to ceiling windows
•
Zanussi integrated 60/40 fridge/freezer
•
Pendant ceiling lights
•
Zanussi electric induction hob in black
•
TV socket set to living room (Sky+) subject to subscription. All TV socket sets to include digital radio and terrestrial sockets
•
Zanussi electric oven in black steel
•
Zanussi built in extraction unit with integrated cooker hood in sage
switches and electric sockets throughout •
Stainless steel ironmongery
LIVING • •
AREAS
White internally, grey externally 54mm hardwood timber entrance doors
•
White telephone and data sockets
•
White walls to living room
•
Timber effect flooring to living room and bedrooms - Classic Oak
•
Internal doors painted pure white to front and back, with white matching coloured skirting board and architraves
USEFUL
APPLIANCE
TIPS
Please register your appliance warranties via the link below: https://www.zanussi.co.uk/my-zanussi/registeryour-product/
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B AT H R O O M S
UTILIT Y
•
Porcelanosa floor tile - Harlem Caliza
•
Porcelanosa wall tile - Seagreen
The utility cupboard will accommodate MEP equipment and washing machine.
•
Porcelanosa wall tile - Blanco
•
Dulux wall paint in light grey: 30GG 61/010
•
Vanity top 28mm thick with square front
•
2 x glass shelf with chrome fixings
•
Semi-countertop basin with chrome washbasin mixer tap
•
Single panel bath screen in clear glass with chrome fixings
•
Electrical towel heater with electronic control
•
Wall mounted WC bowl with flush plate in chrome
•
One seater bath tub with twist waste in chrome
•
Shower tray with adjustable shower column in chrome
•
Clear glass frameless bath screen/shower enclosure
CUPBOARD
BEDROOMS •
Timber effect flooring in Classic Oak
•
Floor to ceiling windows
•
TV socket set to principle bedrooms (Sky) subject to subscription
•
All TV socket sets to include digital radio and terrestrial sockets
•
Pendant ceiling lights
•
Telephone and data extension sockets to principle bedrooms
LUMINARES Apartment lighting will consist of ceiling rose and pendant installations in living rooms, bedrooms and utility cupboards. Kitchen and bathroom lighting shall comprise of recessed LED downlights.
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SUPPLIERS If at any time you want to repaint or decorate your apartment and fixtures, please see the table below for details of the finishes:
KITCHEN
DESCRIPTION
MANUFACTURER
Built-In Single Oven
Built-in Single Electric Oven, Stainless Steel ZOA35471XK
Zanussi
Built-In 4-Hob
59cm Induction Hob ZIT6460CB
Zanussi
Concealed Cooker Hood
59cm Induction Hob ZIT6460CB
Zanussi
Built-in Single Fridge-Freezer
Integrated Fridge Freezer
Zanussi
Undermount Sink
Grohe K700 1.5 Bowl Undermount Stainless Steel Kitchen Sink - Right Hand 31576SD0
Grohe
Faucet
Grohe Minta Kitchen Sink Mixer with Pull Out Spray 32321002
Grohe
Flooring
Timber effect vinyl
Moduleo
Kitchen upper cabinets
HIGH-PRESSURE LAMINATE 0032 BIANCO KOS
Fenix
Kitchen lower cabinets
HIGH-PRESSURE LAMINATE 0750 VERDE COMODORO
Fenix
Kitchen Splashback
PORCELAIN WALL TILE
Domus
ZBB28651SV
FARROW DECF 01
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B AT H R O O M Bathroom walls and floors will be majority tiled with moisture resistant plasterboard to walls and ceilings. •
Semi Recessed Countertop Sink
•
limline Shower Tray
•
Sink Faucet (Mixer)
•
Fixed Glass Shower Screens
•
Shower Head
•
Integrated Bath Tub
•
Hand shower & wall holder set
•
Wall Hung Toilet and Seat
•
Shower thermostat and diverter (Mixer)
•
Mirror
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BATHROOM
DESCRIPTION
MANUFACTURER
Counter-top sink
Concept Air Cube 50cm Semi-Countertop Washbasin 1 taphole with overflow Model E0771
Ideal Standard
Sink Faucet
Zoo monobasin single lever basin mixer Product code: ZOO-100-C/P
Vado
Shower Head
Chrome finish Velo exposed thermostatic shower with integrated diverter, single function shower head and shower handset Product code: VEL-149RRK/DIV/ST-CP
Vado
Shower Tray
SUPERPLAN floor-level shower tray incl. polystyrene support* 900 x 900 x 25 Model-No. 390-2
Kaldewei
Shower Valve
Shower is a Vado Velo exposed round shower valve
Vado
Bath Screen
Majestic goya single panel bath screen
Majestic
Bath
Sandringham 21 Steel bath 160x70cm; No Tapholes
Ideal Standard
WC
Tesi Wall Mounted WC Pan with Aquablade technology
Ideal Standard
Flushplate
Contemporary flush plate dual flush, Model E4437
Ideal Standard
Wheelschair Accessable
RAPID SL 3 in 1 set for WC, 0.82m installation height Model-No. 38773000
Dock M Pack
Towel Rail
Axis MD062 800x600 heated towel rail
Vogue
Glass Shelf
62x 11cm Tempered glass, extra resistant to heat with chrome finish
Kalkgrund
Light
F type downlights with super-efficient Samsung LED chips delivering 100Llm/cW
Luceco
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12 EMERGENCY PROCEDURES Your building is designed with fire safety in mind. Outside the building and other areas are designed so that emergency vehicles can get as near as possible. All the doors in your building should be kept closed when they are not in use. Prevent fires •
Never leave cooking unattended
•
Maintain electrical goods and use correctly
•
Dispose of cigarette ends carefully, never smoke in bed
•
Keep lighters and matches out of the sight and reach of children
•
Do not overload power sockets
Living above the first floor doesn’t make you anymore at risk from fire. Most of your planning is the same as if you are living at ground level, but there are some key differences.
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FA MILIA RIS E YO U RS ELF SAFETY ROUTES
WITH
E VAC UATIO N
Knowing what to do could save your life. Take a few minutes to ‘walk’ the route with your family. Be sure to identify the escape route you would use. •
Your best route is usually the way you come into your home. Keep your escape routes clear of obstacles.
•
Know where door and window keys are kept.
•
Check that everyone is able to operate keys and locks. Review your plan if you make any changes in your home.
•
The building operates a Stay Put strategy unless the Fire is in your Apartment. If you Stay Put find a suitable room with a window that opens, preferably to the front of the building and if possible a phone to call 999. Protect yourselves until help arrives, place bedding or towels at the base of the door to stop smoke entering the room.
The European Ecolabel The EU Ecolabel is a label of environmental excellence awarded to products and services meeting high environmental standards throughout their life-cycle. It promotes less waste and CO2 emissions.
PLAN
•
Don’t open doors looking for the fire.
•
Make sure everyone in your home knows about the fire and evacuate, closing the door behind you.
•
Get everyone out and don’t waste time getting valuables. Don’t stop to gather personal belongings or pets. Don’t investigate the fire.
•
Before you open doors check them with the back of your hand. If they’re warm don’t open them – the fire is on the other side.
•
If you have to move through smoke keep as close to the floor as you can, where the air is fresher.
•
When in a safe area find a phone and Call 999.
•
Keep calm and speak clearly and follow the operator’s instructions.
•
Make your way to the front of the building close to the main entrance where the fire service will arrive, give as much information to the fire and rescue service as is possible.
Never go back into the building until you have been told it is safe to do so.
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If A Fire Breaks Out Elsewhere in the Building
•
If you are alerted to a fire in the building, stay in your home unless advised to leave by the Fire Brigade.
•
Open a window if you need fresh air; remain by a window where you may be seen.
•
If your own home becomes affected by smoke leave at once closing windows and doors behind you.
•
If you have to leave the building always use the nearest staircase, do not use the lifts unless directed by the fire and rescue service, never jump from windows.
•
If you have to move through smoke keep as close to the floor as you can, where the air is fresher.
•
When outside Call 999 from a mobile phone, phone box or a room in a neighbouring building.
•
Stay calm, speak clearly and listen to the operator.
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13 HOW
TO
Video: https://www.youtube.com/watch?v=6i_GVN0ujwU
CONSUMER
UNIT
A consumer unit is located in the utility cupboard. If a socket is not working or a light is not switching on, please check the consumer unit and check if any of the circuits below have tripped as seen in the image below the ‘hot water cylinder’ is switched off. A faulty appliance may have caused this and should be unplugged or removed before the breaker is turned back on. Please contact building management if the problem persists.
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A PA R T MEN T MECH A NICA L V E N TIL ATIO N W IT H H E AT
RECOVERY
All apartments have been provided with a continuous mechanical ventilation system with heat recovery (MVHR). The extract serves all kitchens, bathrooms, shower rooms, WCs and utility cupboards. The MVHR unit boost mode will be activated under the dictates of the bathroom light switch and the kitchen light switch. Additionally, a wall mounted boost activation switch has been located adjacent to the MVHR unit, such that the high summer purge setting can be manually selected. Please note it is advised that this setting is not left on for long periods of time. The MVHR unit will run continuously at the low rate and will switch to high rate as dictated by the bathroom light switch or kitchen light switch.
MAINTENANCE
OF
MVHR
An annual check of the MVHR grilles will need to be carried out by a qualified professional to ensure that the system warranty is not voided. Some dust, fluff and other particles will inevitably pass through the filters. If allowed to build upon the internal motors and impellers, this can shorten the life of the unit and in severe cases, lead to overheating of the motors. Consequently, it is strongly recommended by the manufacturer that the unit is inspected and cleaned by a qualified technician every six months to maintain the efficiency and hygiene of the unit. Residents are reminded that to ensure their warranty for the system remains valid these checks should be carried out. Not carrying out inspections and cleaning will invalidate your warranty. We recommend that you arrange for the unit to be professionally inspected annually. Your filters will need to be either cleaned or replaced (depending on your environment) and the heat exchanger and the motors should also be checked. To check, clean and replace your filters:
Apartment MVHR System
Please note your bathroom extract fan and Mechanical Ventilation Heat Recovery system isolation switches are located in the utility cupboard.
•
Remove the plastic tabs at the front of the unit
•
Remove the filter from the unit
•
Clean with a vacuum cleaner or replace with new filters
•
Secure the plastic tabs
Check service of MVHR grilles with a qualified professional at least once a year. Remove any dirt and encrustation from the grille(s) fan and motor casing. Also ensure the impeller is not cracked or deformed and is able to rotate freely and without oscillation. Do not use any solvents to clean this product. Impellers are dynamically balanced during manufacture and no special treatment is required during maintenance, other than to clean and remove all dust and dirt residue, taking care not to disturb the balance weights. Remove stubborn dirt with warm soapy water – do not use caustic fluids.
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WAT E R
IS O L ATIO N
APPLIANCE
Your apartment water supply includes an emergency isolation valve located within the service cupboard and is labelled BCWS isolation. This valve will isolate all incoming water into the apartment and should only be used in an emergency.
IS O L ATIO N
SWITCHES
The kitchen grid switch can be found inside the high-level units. Simply switch off any that are not required/in-use. If an appliance is not working, please check here first.
The appliances are as follows: •
Fridge Freezer
•
Cooker Hood
•
Dish Washer
•
Oven
•
HOB
HOB Isolation Switch
Extract Grille Located in the bathroom & kitchen to extract cooking smells and help control the humidity in the bathroom.
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Supply Grille Located around the apartment to deliver fresh air.
H E AT
ALARM
AND
SMOKE
DETECTOR
Each apartment is provided with a stand-alone fire alarm system, which consists of a combination of mains powered smoke detectors with integral sounder and mains heat detectors with integral sounder located around the apartment. In some locations multi-sensors are provided all the detectors within an apartment are interlinked to provide alarm sounder activation throughout an apartment, upon the activation of one or more detector heads. •
Test your alarm every month by pressing the test button on the face of the alarm.
•
Replace the batteries when the alarm stops working.
•
Never disconnect the alarm if it becomes a nuisance during cooking.
•
Do not tamper with the alarm, it is wired to the mains as well as having a battery.
•
Report any faults
Sprinkler Sprinkler heads are flat concealed sprinkler heads, which serves the sprinkler system. This is fed from the main building risers. This is a life safety system and should not be touched. Smoke Detector AICO EI141RC
Please do not tamper with the flat sprinkler head or paint over.
Look for: • Constant green light • Red light flash every 40 seconds
Press test button for 10 seconds Alarm will sound loudly
Heat Alarm AICO EI144RC
Vacuum around side vents to clean
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PA NEL
H E AT E R
-
ADA X
NEO
S 5 .1
Panel heaters are located in the main living area and bedroom(s). There is an isolation switch per heater which will turn the power off.
Initial Set Up When the heater is switched on for the first time, it begins operating at the default “comfort” temperature of 22°C. This is the home screen. The screen will blink indicating that the time and day has not been set. Menu Functions Press and hold OK for 5 seconds to open and close the menu.
td
Setting the time and day
Pr
The weekly program menu
Co rd OP
“Comfort” temperature “Reduced” temperature Open window detection function
C
Temperature calibration
AS
Adaptive start function
rE
Reset the heater to factory default settings
Use “>” button to cycle through list
Pre-Set Programmes The heater has 3 programme modes: “Office” (P2) “Home” (P3) and P1 (the user’s programme). The heater will operate at the default temperature settings comfort = 22°C, reduced = 17°C).
P1
P2
P3
Monday
User Programmed
07-17
06-08, 15-23
Tuesday
User Programmed
07-17
06-08, 15-23
Wednesday
User Programmed
07-17
06-08, 15-23
Thursday
User Programmed
07-17
06-08, 15-23
Friday
User Programmed
07-17
06-08, 15-23
Saturday
User Programmed
OFF
07-23
Sunday
User Programmed
OFF
07-23
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“OK” Confirms selection and opens functions menu button
“+” Increases temperature, increases other parameters
“-” Decreases temperature, reduces other parameters
“>” Selection button more (Used to scroll though lists)
“<” Selection button less (Used to scroll though lists)
CONNECTION Each property has a multimedia plate located in the living room and bedrooms. Please connect the TV link cable provided in your welcome pack to allow the facility to watch free-view television in your bedroom. Using the provided TV link cable. Ensure the side labeled ‘IN’ is inserted into the media plate labelled ‘TV’ With the lead screwed into the bottom of the adapter and the single point at the side of the media plate.
“IN” inserted into TV.
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B AT H R O O M T O W EL R A DIAT O R VOGUE MD062 -800X600MM
&
REMOTE
CONTROL
–
Control Unit TEMPERATURE DISPLAY REMOTE SENSOR
MODE
STANDBY Remote Control (IR) DECREASE/INCREASE TEMPERATURE
Button functions - Control Unit Vogue EE005 Controller • • •
Off -Standby - Off button (with acoustic signal and braille marked) + / - Increase/ Decrease temperatures indicated on display Mode - fix programmed functions • P1 – 2hr booster • P2 – 4hr booster
•
P3 – Execute program from remote control.
When the remote control is set in lock mode only the+/- buttons can be used to change temperature.
Bathroom radiator isolation switch Your towel radiator isolation is positioned high level outside of the bathroom or within the utility cupboard.
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A PA R T MEN T
VIDEO
INTERCOM
T: +44(0) 1923 851 890 www.orcomm.co.uk
Home Screen
1. Widget – Customisable widget button. 2. Call log – Displays list of missed/received calls and messages. If there are any missed calls or unread messages on the touch screen, the icon will change to either a phone symbol or message symbol and flash. 3. Concierge – Provides quick access to call your Concierge service (if available). 4. DND (Do Not Disturb) button – Quick access to enable/disable DND mode. When activated, DND mode acts like a “Silent mode”, muting all notifications including ringtones and message alerts. DND mode can be configured to have a timeout period after which it will automatically deactivate. 5. News feed bar – Displays news feed if it has been enabled. The bar will automatically scroll through all news items; however you can manually scroll through the items by swiping left or right on the bar. The displayed news feed can be customised from the News Feed menus. 6. More button – Provides access to the Settings menu.
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Door Monitoring
The Door Monitoring screen will allow you to temporarily connect to one or more external Orcomm Door Entry panels. Once connected, you will be able to view the video feed from the connected panel and unlock and unlock the door. The connection will automatically disconnect after approximately 30 seconds. 1. Incoming video – Displays incoming video from the connect external door panel. 2. Door Panel selector – If multiple panels are available, this dropdown list allows switching between different panel feeds. 3. Panel refresh – Forces a scan of available door panels. Used when monitor fails to connect or after the connection has automatically disconnected. 4. Unlock – Issues a door unlock command to open the door. 5. Mute/Unmute – Mutes/Unmutes the volume. 6. Volume control bar – Controls the volume level. 7. Mute/Unmute microphone – Mutes/Unmutes the monitor microphone. The microphone is muted by default.
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HOT
WAT E R
CYLINDER
Simple check sheet for the PSS Single Channel Timer for the OSO 120L Cylinder Check that the Timer is switched ON Note the word ON at bottom right of the display – If the Timer is switched off and the display is dark then please see further information below
If the timer is switched off, then please lift down the cover and press the OFF/ON Button to switch the Timer display ON
When power initially comes on the display will flash. Press SET
You will then see a ‘1’ Press SET and you are now primed to set the timer up
To correctly set-up the Time-Clock please follow the steps below.
Set the TIME by moving the + or - buttons until you get the correct TIME then press the SET Button to move to the next setting
Set the YEAR by moving the + or - buttons until you get the correct YEAR then press the SET Button to move to the next setting
Set the MONTH by moving the + or - buttons until you get the correct Month, then press the SET button to move to the next setting
Set the DAY by moving the + or - buttons until you get the correct Day then press the SET button to move to the next setting
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To correctly set the timer periods follow the steps below There are 2 ways to control your OSO water heater. 1. Firstly, you can set up the timer so it turns on and off in times you designate. There are 3 on and offs you can set up. Please bear in mind the cylinder will need 1.5 hours to heat up from cold.
‘1’ ON – Set your first ON time using plus and minus arrows press SET
‘1’ OFF – Set the time that the first ON time will turn OFF. Repeat these actions through 2 ON, 2 OFF and 3 ON, 3 OFF at the times you decide
2. In the second option you can have the timer set up so that it is on stand-by all day heating the water as you use it. This is not as inefficient as it sounds because as soon as the water heater is up to temperature it turns itself off. We would call this ‘ondemand’ As with the method above select ‘1 ON’ to come on at 12.00 AM and ‘1 OFF’ to go off at 10.00 PM. (This will mean the timer is ready to come on automatically across 22 hours) Then press the SET button 4 times to cycle through the 2 and 3 ON/OFF periods which are not required.
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This is the back of the PSD timer when removed from its casing. Please note the 0 to 9 selector switch which is used to choose which of the preselected programmes shown in the *table is to be used at the contractor initial installation set-up •
The default factory setting is 0 which is pre-set at times: - ON at 12.30am & OFF at 6.30am ONLY
•
Only leave it in this setting if economy 7 is being utilized.
•
If unsure of a tenant’s requirements, selecting option 9 will make the unit ‘potentially’ ON 24/7 meaning they don’t run out of water and the cylinder’s thermostat will automatically turn the cylinder on and off on demand. Furthermore specific on/off times can be entered into the timer by the tenant at a later date in this mode
*This table shows the other pre-set setting times which are available by moving the selector switch to the settings from 1 to 9 to choose them.
Examples of an OSO double immersion heater unit (150 to 300 L) and the PSD double channel timer. (The PSD timer will automatically set the date and time as soon as power is switched on).
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