Current resume by Raquel Dottle

Resourceful, self-directed user experience professional experienced in UX research, UI design and implementation, and managing and coordinating aspects of organizational projects. Passionate about centering users while exploring where technology and business meet and offering adaptability and flexibility in evolving roles. Excels in rapidly changing, fast-paced environments demanding strong organizational, interpersonal, and leadership qualities. Demonstrable success performing under pressure with minimal supervision and completing multiple projects with competing deadlines while maintaining a calm and positive outlook. Fluent in Spanish, conversational in Italian. ⮚ A non-binary Ecuadorian-American looking to partner with an organization that values advocacy for transformational initiatives, creative problem-solving skills, and exceptional verbal and written communication. ⮚ A collaborative liaison between interdepartmental stakeholders and internal/external teams, excels at cross-functional communication, including translating client requirements and business communications into actionable directives. ⮚ Enjoys perfecting the details while working with a strong sense of urgency. A proven pressure player unfazed by tight deadlines who balances out patience with meticulousness and expert time management skills. ⮚ Self-motivated and committed to giving top-level performance every day on the job. Experienced in prioritizing, executing, managing multiple simultaneous projects, and independently moving a project forward without constant oversight.

★ DIGITAL MARKETING & DESIGN CONSULTANT, consultant | Bellingham Makerspace I Sept 2019 to Dec 2019 UX / WEB PRESENCE ● Maintained and updated homepage for the Makerspace, ensuring relevant content was always present at the forefront. ● Created and provided feedback on marketing material, both print and digital, including flyers, event invitations, event promotional content (social media posts), revised grant letters, and Mailchimp emails. ● Administered social media and other digital marketing and relationships including, Instagram, Facebook (group and page), Twitter, Mailchimp, WordPress, digital ads through local newspaper and other local publications MARKETING AND OUTREACH ● Maintained connections between Makerspace and like-minded community organizations as a founding representative of inspirED, a group dedicated to building community among various non-scholastic educational institutions, such as museums, summer camps, and community education programs..

★ PRODUCT USABILITY & MARKETING MANAGER | Realmax Inc. I Apr 2019 to Jul 2019 UX/UI RESEARCH AND IMPLEMENTATION Implemented UX research practices, performing iterative user testing, reporting on results, and teaching other staff how to perform their own research and act on findings. ● Recommended ergonomic updates to hardware products, assisting in prototyping and advocating for users at every turn. ● Selected to translate assigned elementary project goals for large events (conventions) facing a short execution window and delivered innovative, beautiful designs on budget and on deadline. ● Executed complete web presence facelift, administering the result, including testing and implementing a full website overhaul. MARKETING & RELATIONSHIP/PARTNERSHIP BUILDING ●

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Administered social media including Instagram, Twitter, Mailchimp, WordPress LinkedIn; administered other marketing relationships including local technical organizations, conventions etc. Staffed tables at conferences of all sizes, forming key relationships with industry partners Created the Customer Sales Funnel, customer relations, and Customer Reporting Tracking documentation/methodologies. Prepared weekly marketing analytics (Google analytics) reports.

★ SHOPS & SYSTEMS MANAGER, Volunteer | Bellingham Makerspace I Aug 2018 to May 2019 UI/UX PRACTICES & PROJECTS

● Redesigned website flow and visuals to simplify user interactions and ensure relevant information was easy to find, resulting ● ●

in a large decrease in phone calls asking for information. Created full digital brand identity, including font, color, and document templates based on logo and industry best practices. Instituted check-in forms that were both simple to use yet effective at gathering relevant information.

PROJECT MANAGEMENT & HR ● ● ●

Managed organization’s volunteer base and served as primary point of contact for all volunteers and external organizations. Functioned as a liaison between Board of Directors and the volunteer base including reporting on behalf of the volunteers. Overhauled volunteer acquisition and training resulting in 3x the retention and better-trained volunteers. Created and documented anti-discrimination and Diversity & Inclusion policies, new safety and training protocols.

★ CREATIVE DESIGN INTERN | USAA Chief Technology & Digital Office (CTDO) I Jun 2017 to Apr 2018 UX PROJECT COORDINATION Solicited project requirements from business and tech stakeholders and turned them into actionable design goals with a vision (and visual) to each. ● Identified and tracked detail of multiple projects with varying completion dates. ● Participated as a full member of an Agile-run design team (custom Scrum) UI DESIGN AND RESEARCH ● Created preliminary designs for company web pages and apps, evolved from user stories based on aforementioned requirements. ● Performed remote user testing on designs and iterated work based on findings. ● Generated project designs through full HCI life cycle, from initial decision mapping through whiteboarding to iterative designs and landing on initial prototype. ●

★ SENIOR PROJECT MANAGER | Wildcat Software | Mar 2017 to Apr 2018 UX MANAGEMENT & RESEARCH ● Created personas for projects, ensuring developers would keep user goals in mind during development ● Implemented weekly User Experience testing sessions with walk-in participants ● Taught developers how to iterate designs based on research findings PROJECT MANAGEMENT, COORDINATION, PLANNING & PRIORITIZATION ● ● ● ● ● ● ●

Managed team of 5 developers in a company of 13 individuals. Oversaw HR tasks, including reviews and hiring, user testing, client prospecting, and contacting. Scheduled project meetings on behalf of multiple stakeholders, including project inception/monthly updates. Managed multiple calendars, coordinated and negotiated for time slots with busy team members Implemented Agile Methodology practices (Scrum and Kanban) Identified dynamic queues of administrative and/or project tasks/steps organized based on priority and deadlines, turning client requirements into digestible steps for developers to accomplish by a set deadline. Identified and tracked details of multiple projects with varying completion dates Instituted daily and weekly reporting methods and organized client reporting, and created monthly status reports for the projects my team worked on.

BACHELOR OF BUSINESS ADMINISTRATION, Management & Information Systems | Abilene Christian University | May 2018 Concentration in Entrepreneurship & Philanthropy; Human Computer Interaction intensive program Honors: Magna Cum Laude, Honors College graduate, Sigma Delta Pi & Phi Eta Sigma member, W-club