Ux suresh,ratipriya

Page 1

EUP + AAL Verizon LTE

Verizon LTE

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Verizon LTE

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Verizon LTE

Verizon LTE

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11

Verizon LTE

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1

Verizon LTE

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1

Verizon LTE

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1

Verizon LTE

4:21 PM

1

1

How would you like to pay?

Choose a payment method.

Choose a payment method.

Choose a payment method.

Choose a payment method.

$XX.XX due today

$18.29 due today

$18.29 due today

$18.29 due today

$18.29 due today

Bill to account

Bill to account

Verizon LTE

4:21 PM

Bill to account

4:21 PM

Verizon LTE

1

Scroll down to accept terms and conditions to finish placing your order.

!

One last step. Just confirm the details and you’re good to go.

Bill to account

4:21 PM 1

1

One last step. Just confirm the details and you’re good to go.

Verizon LTE

4:21 PM 1

Enter your password.

You’re all set. Estimated to arrive Aug 4

************ Password

BAU

Forgot password?

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Use this payment method.

Your next bill will increase by $18.29

Cancel

Your next bill will increase by $18.29

Your next bill will increase by $18.29

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Please use a different payment method for in-store pickup.

Your next bill will increase by $18.29

Cancel

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

CARD

WELLS FARGO DEBIT (****1234)

CARD

WELLS FARGO DEBIT (****1234)

CARD

WELLS FARGO DEBIT (****1234)

CONTACT

JTMILLER07@GMAIL.COM

CONTACT

JTMILLER07@GMAIL.COM

CONTACT

JTMILLER07@GMAIL.COM

PAYMENT NOT PROCESSED UNTIL Add or YOU editPLACE payment YOUR methods ORDER

Add new payment methods

PAY VERIZON (TOTAL PENDING)

PAYMENT NOT PROCESSED Add or editPLACE payment methods UNTIL YOU YOUR ORDER

Add or edit payment methods

… $XX.XX

PAY VERIZON (TOTAL PENDING)

PAYMENT NOT PROCESSED UNTIL Add or YOU editPLACE payment YOUR methods ORDER

… $XX.XX

PAY VERIZON (TOTAL PENDING)

Your next bill will increase by $18.29

Cancel

Shipping address

Lorem ipsum dolor sit a

Order # 2132203782

$XX.XX

Delivery method Next

Next

Next

Pay with Touch ID

Next

Next

Processing payment

Done

Shipping address

Free 2-day shipping Next

1234 ipsum dolor sit a Payment method

Delivery method

Visa (****1234)

Free 2-day shipping

jtmiller07@gmail.com

Service address Verizon LTE

Verizon LTE

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Verizon LTE

4:21 PM

Verizon LTE

4:21 PM

4:21 PM

Verizon LT

Payment method

1234 ipsum dolor sit a

Visa (****1234) jtmiller07@gmail.com

1

1

1

1

Due today Service address

How would you like to pay?

Choose a payment method.

Choose a payment method.

$XX.XX due today

$18.29 due today

$18.29 due today

$XX.XX

1234 ipsum dolor sit a

Choose a payment method. Just confirm

Due monthly

$XXX.XX

$18.29 due today $XX.XX

Due today

Estimated trade-in credit

Bill to account

-$XXX.XX

$XXX.XX

Due monthly Bill to account

Bill to account

I have read and agree to the Verizon Wireless Customer Agreement.

Estimated trade-in credit

-$XXX.XX I have read and agree to the Trade-in Agreement.

Your next bill will increase by $18.29

Your next bill will increase by $18.29

Your next bill will increase by $18.29

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Please use a different payment method for in-store pickup.

Use Apple Pay.

Add or edit payment methods

CARD

WELLS FARGO DEBIT (****1234)

CONTACT

JTMILLER07@GMAIL.COM

PAY VERIZON (TOTAL PENDING)

Your next bill will increase by $18.29

I have read and agree to the Verizon Wireless Customer Agreement. I have read and agree to the Device Payment Agreement for the Apple iPad Air 2 in Rose Gold. I have read and agree to the Trade-in Agreement.

I have read and agree to the Device Payment Agreement for the Apple iPad Air 2 in Rose Gold.

Add or edit payment methods

… $XX.XX

Next

Next

Payment not completed

Done

Next

Your next bill will increase by $18.29

Cancel

PAYMENT NOT PROCESSED UNTIL Add or YOU editPLACE payment YOUR methods ORDER

Add or edit payment methods

Next

Your next bill will increase by $18.29

Cancel

Place order Place order

Edit your cart Edit your cart Verizon LTE

Verizon LTE

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Verizon LTE

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1

Place order

4:21 PM 1

1

Edit your cart

Fill out your card info.

Choose a payment method.

How would you like to pay?

$18.29 due today

$18.29 due today

Card number Bill to account

MM

YYYY

CVC

Card ZIP Code

Your next bill will increase by $18.29

Cancel

Your next bill will increase by $18.29

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Use Apple Pay.

Add or edit payment methods

Add or edit payment methods

Next

Next

Continue

Cancel

Verizon LTE

Verizon LTE

4:21 PM

Verizon LTE

4:21 PM

4:21 PM 1

1

1

How would you like to pay?

Choose a payment method.

$XX.XX due today

$18.29 due today

!

We couldn’t process your $XX.XX payment. Please try a different payment method.

How would you like to pay? $XX.XX due today Bill to account

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Use this payment method. CARD

WELLS FARGO DEBIT (****1234)

CONTACT

JTMILLER07@GMAIL.COM PAYMENT NOT PROCESSED UNTIL Add or YOU editPLACE payment YOUR methods ORDER

Add or edit payment methods

PAY VERIZON (TOTAL PENDING)

Next

Next

Your next bill will increase by $18.29

Cancel Your next bill will increase by $18.29

We couldn’t process this card in your Apple Pay Wallet.

… $XX.XX

Add or edit payment methods

Pay with Touch ID Next

Verizon LTE

4:21 PM 1

!

We couldn’t process your $XX.XX payment. Please try a different payment method.

Please retry this card or add a payment method. $XX.XX due today

We couldn’t process this card.

View Order # XXXXXXXX

Add payment

Confirm

We’re getting your item for you now and we’ve sent your receipt to danieljones@gmail.com.

Done


EUP + AAL_Annotations Verizon LTE

Verizon LTE

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Verizon LTE

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11

4:21 PM

11

Verizon LTE

Verizon LTE

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Verizon LTE

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1

1.0_Shop

1.10_Review Cart

1.11_Confirmation Screen_ Edit Payment Method

Verizon LTE

4:21 PM

1

Verizon LTE

4:21 PM

1

Choose a payment method.

Choose a payment method.

Choose a payment method.

Choose a payment method.

$XX.XX due today

$18.29 due today

$18.29 due today

$18.29 due today

$18.29 due today

1.13_BTA eligible, BTA is default

Bill to account

Please use a different payment method for in-store pickup. CARD

1.15_Pay with passcode Your next bill will increase by $18.29

Cancel

Your next bill will increase by $18.29

Accept terms and conditions below to finish placing your order.

Just confirm the details and you’re good to go.

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Cancel

WELLS FARGO DEBIT (****1234)

… $XX.XX

PAY VERIZON (TOTAL PENDING)

Add or edit payment methods

JTMILLER07@GMAIL.COM

Please use a different payment method for in-store pickup. CARD

CONTACT

Next

… $XX.XX

1.20_Login upon session timeout

Your next bill will increase by $18.29

PAY VERIZON (TOTAL PENDING)

… $XX.XX

Shipping address

Add or edit payment methods

JTMILLER07@GMAIL.COM

CONTACT

Next

Verizon LTE

4:21 PM

Order # 2132203782

JTMILLER07@GMAIL.COM

Next

Next

Processing payment

Done

Verizon LTE

4:21 PM

Shipping address

Free 2-day shipping Next

1234 ipsum dolor sit a

Visa (****1234)

Free 2-day shipping

jtmiller07@gmail.com

4:21 PM

Verizon LT

Payment method

1234 ipsum dolor sit a

Visa (****1234) jtmiller07@gmail.com

1

1

1

1

1.18_Checkout Service address

How would you like to pay?

Choose a payment method.

Choose a payment method.

$XX.XX due today

$18.29 due today

$18.29 due today

1234 ipsum dolor sit a

Choose a payment method. Just confirm

Due today $XX.XX 1.19_Terms and Conditions Agreed

_Place Order CTA active Due monthly

$XXX.XX

$18.29 due today $XX.XX

Due today

Estimated trade-in credit

Bill to account

Bill to account

I have read and agree to the Verizon Wireless Customer Agreement.

Estimated trade-in credit

1.14a_Edit contact email Your next bill will increase by $18.29 address selection

Your next bill will increase by $18.29

1.16a_Payment not complete error Your next bill will increase by $18.29

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

Please use a different payment method for in-store pickup.

Use Apple Pay.

CARD

Cancel

PAY VERIZON (TOTAL PENDING)

Add or edit payment methods

CONTACT

-$XXX.XX I have read and agree to the Trade-in Agreement.

Your next bill will increase by $18.29

I have read and agree to the Verizon Wireless Customer Agreement. I have read and agree to the Device Payment Agreement for the Apple iPad Air 2 in Rose Gold. I have read and agree to the Trade-in Agreement.

I have read and agree to the Device Payment Agreement for the Apple iPad Air 2 in Rose Gold.

$XX.XX

Add or edit payment methods

Add or edit payment methods

Add or edit payment methods

JTMILLER07@GMAIL.COM

Next

Next

Payment not completed

Done

Next

Next

1.17a_Payment sheet Your next bill will increase by $18.29 Your next bill will increase by $18.29 automatically disappears and triggers Confirmation Screen Copy

WELLS FARGO DEBIT (****1234) PAYMENT NOT PROCESSED UNTIL WE VERIFY YOUR ORDER

Cancel Place order Place order

Verizon LTE Verizon LTE

Verizon LTE

4:21 PM

Place order

4:21 PM

4:21 PM 1

1 1

Edit your cart

Fill out your card info.

Choose a payment method.

How would you like to pay?

$18.29 due today

$18.29 due today

Card number MM

Bill to account

YYYY

CVC 1.14b_Edit Apple Wallet Your next bill will increase by $18.29 credit card selection

CHANGE_1.21_not eligible for BTA_ AddCard A Credit ZIP Code Card remains primary option followed by Apple Pay etc

Cancel

Verizon LTE

Your next bill will increase by $18.29

Please use a different payment method for in-store pickup.

1.16b_If 'payment not complete' error, payment sheet automatically cancels out_back to payment Use Apple Pay. method screen

Add or edit payment methods

Add or edit payment methods

Next

Next

Continue

Your next bill will increase by $18.29

Cancel

Verizon LTE

4:21 PM

Verizon LTE

4:21 PM

4:21 PM 1

1

1

How would you like to pay?

Choose a payment method.

$XX.XX due today

$18.29 due today

!

We couldn’t process your $XX.XX payment. Please try a different payment method.

How would you like to pay? $XX.XX due today Bill to account

1.31_saved cc_not eligible for BTA _CTA active from cc selection _Apple Pay next selection

1.14c_Selected credit card Your next bill will increase by $18.29 from Apple Wallet Please use a different payment method for in-store pickup.

Use this payment method. CARD

Cancel

1.16c_If 'payment not complete' error, payment sheet automatically cancels out_error

BLUE SKY (****2011) PAYMENT NOT PROCESSED UNTIL WE VERIFY YOUR ORDER PAY VERIZON (TOTAL PENDING)

Add or edit payment methods

Your next bill will increase by $18.29

We couldn’t process this card in your Apple Pay Wallet.

$XX.XX

Add or edit payment methods CONTACT

JTMILLER07@GMAIL.COM

Next

Next

Add or edit payment methods

Pay with Touch ID Next

Verizon LTE

4:21 PM 1

!

We couldn’t process your $XX.XX payment. Please try a different payment method.

Please retry this card or add a payment method. $XX.XX due today

1.41_PostTransactionPaymentDecline _CardError_CardIssue

We couldn’t process this card.

View Order # XXXXXXXX

Add payment

Confirm

Your next bill will increase by $18.29

-$XXX.XX

$XXX.XX

Due monthly Bill to account

1.21_Confirmed_Review Cart _Checkout CTA

We’re getting your item for you now and we’ve sent your receipt to danieljones@gmail.com.

Lorem ipsum dolor sit a

Service address

1.21_not eligible for BTA_selected Apple Pay _Select CTA active

Estimated to arrive Aug 4

Cancel

Delivery method

Verizon LTE

Enter your password.

You’re all set.

Password

Payment method

4:21 PM

1 1

WELLS FARGO DEBIT (****1234) PAYMENT NOT PROCESSED UNTIL WE VERIFY YOUR ORDER

Add or edit payment methods

Pay with Touch ID

Verizon LTE

4:21 PM

************

Delivery method Next

Verizon LTE

4:21 PM

1

Just confirm the details and you’re good to go.

1.17_Apple Pay complete Your next bill will increase by $18.29 Your next bill will increase by $18.29 success message

PAYMENT NOT PROCESSED UNTIL WE VERIFY YOUR ORDER

Add or edit payment methods CONTACT

Your next bill will increase by $18.29

CARD

PAYMENT NOT PROCESSED UNTIL WE VERIFY YOUR ORDER

Add new payment methods

Verizon LTE

1

Bill to account

1.16_Processing payment

Please use a different payment method for in-store pickup.

WELLS FARGO DEBIT (****1234)

PAY VERIZON (TOTAL PENDING)

Bill to account

4:21 PM

Forgot password?

1.14_Apple Pay Selected Your next bill Sheet_Touch will increase by $18.29 ID _Payment

Use this payment method.

Verizon LTE

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1

How would you like to pay?

Bill to account

BAU

Verizon LTE

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Edit your cart Edit your cart

Done







Digital Operations Design 13190 Lower Funnel NSO Plan Recommender UX Wireframes Authors: Ratipriya Suresh, Sania Hassan

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.


13190 Lower Funnel NSO Plan Recommender DIGITAL OPERATIONS DESIGN TEAM

Wireframes 101

research

What does a wireframe do? A wireframe is a preliminary sketch, or schematic, describing primary functions, behaviors and user interface components. Wireframes are usually accompanied by user interface specifications that provide additional details related to interaction behavior.

What doesn’t a wireframe do? A wireframe is not intended to describe final visual design, brand elements or content. Although

Please give feedback on:

Contents Grouping Order Hierarchy Behavior Handling min/max/typical content length for an element

wireframes also contain support detail to make them easier to understand, specific visual elements and copy treatments are included for illustration only and should not be construed as the final design.

The following elements are for demonstration only:

Wording, naming, and labeling Layout Length of text

experience

design


13190 Lower Funnel NSO Plan Recommender

Project Overview

DIGITAL OPERATIONS DESIGN TEAM

Project goals Show customers the plan that's right for them by guiding them through a series of steps consistent, simple, and concise data plan selection steps.

Business challenges • How devices are used to help finalize a plan. • More activities add more GB to plan. • Many versions of the Plan Recommender have been attempted among the design, retail, and plan marketing page teams.

UX approach • Functionality, simplicity, and modernity in wires to promote the best experience of data plan selection for user. • Modal approach. • Consistency with current brand guidelines/patterns. • Provide customer/user to control as much or as little information as they would like to see especially with reference to plan cost estimation.

research

experience

design


13190 Lower Funnel NSO Plan Recommender XXXX | Project Name Change Log

DIGITAL OPERATIONS DESIGN TEAM

Change log

research

experience

Verison

Author

Date

Comment

1.0

Ratipriya Suresh

07/20/2016

First review with stakeholder (V3). Stakeholder expressed desired changes and additions to functionality.

2.0

Ratipriya Suresh

07/26/2016

Second review with stakeholder (V6+Master). More members to review team added by stakeholder.

3.0

Ratipriya Suresh

7/27/2016

Version including feedback from Second review for Desktop wires : employee discount interaction added + function, flow, structure cleaned up

4.0

Sania Hassan

8/4/2016

Mobile wire frames Initial Wireframes

5.0

Sania Hassan

8/5/2016

Mobile Wireframes with changes after feedback

6.0

Sania Hassan

8/8/2016

Mobile Wireframes after feedback (cleaned up file craft)

7.0

Sania Hassan

8/10/2016

Tablet Wireframes

design


13190 Lower Funnel NSO Plan Recommender

DIGITAL OPERATIONS DESIGN TEAM

Desktop_Plan Recommender Modal Wires V3

research

Step 1 | Device Selection + Number of Total Devices [10 Maximum]

Step 2 | Data Plan Selection Shared Across All Lines [Tool Tip Expansions Below]

Select your devices

X

Which devices will you add to your account? Choose a maximum of 10.

Choose your data

Step 3 | Optional : Data Usage Selection Per Device Denotes Amount of Music and Video Streaming Without Wi-Fi

X

Select your new plan size below for data shared across all lines. All plans include unlimited talk and text.

Estimate your data usage

X

When not connected to wi-fi, about how much time do you spend streaming music and video?

Step 4 | Plan Cost Estimation

Step 4.6 | Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

Step 4.3 | Estimated Tax Form

Your estimated plan cost

X

Based on your selections, we've selected the plan below as the best fit for you.

Your estimated plan cost

X

Your estimated plan cost

X

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Close price breakdown x

The new Verizon Plan 2

0

M

1

Smartphone 1

Smartphone 2

Tablet 1

L

Calculate your estimated taxes and fees

Your monthly plan cost

XL Enter your address to update total plan cost estimate. Address should not be a P.O. Box.

Account access Music smartphones

basic phones

tablets

S

M

L

XL

XXL

never

some

never

some

Music a lot

never

some

a lot

never

some

Video

0

2GB ? $35/mo.

1

8GB ? $70/mo.

4GB ? $50/mo.

16GB ? $90/mo.

24GB ? $110/mo.

* Indicates required fields

Music a lot

never

some

a lot

never

some

Video

The new Verizon Plan X Large 12 GB Shared Data

$65.00

Unlimited talk, Unlimited text

a lot

The new Verizon Plan Large 8 GB: $115.00*

Video

Address 2

Address 1 *

Line access ?

Includes shared data on 3 lines with unlimited talk and text. Show pricing details

a lot

City *

*Plan cost shown before taxes and fees. Enter your address to estimated taxes and fees.

State *

Zip code *

Smartphone 1

$20.00

Smartphone 2 Tablet 1

$20.00 $10.00

--

wearables

hotspots

Next

>

< Back |

Estimated taxes and fees

Have an employee discount? Enter you information to get started.

I don't know, let's estimate.

Show me my plan

Start Over

>

< Back |

Start Over

Show me my plan

>

< Back |

Sounds good, I'm in!

Start Over

>

Calculate taxes and fees

Step 4.1 | Employee Discount Email Address Form Fill S

M

L

Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

XL Carryover Data Safety Mode Calling to Mexico & Canada Included Use your device in Mexico & Canada Data Boost: $15/1GB

XXL Carryover Data Safety Mode Calling to Mexico & Canada Included Use your device in Mexico & Canada Data Boost: $15/1GB

Your recommended plan

>

Cancel tax estimation

Verizon Wireless surcharges ?

$12.18

Taxes, government surcharges and fees ?

$11.02

Total due monthly

$138.20

Step 4.4 | Plan Cost Estimation Aggregate Breakdown

X

Your estimated plan cost

X

Line Access, which varies by device type, is the monthly charge for each device that is permitted to use the service allowances included in your plan.

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we recommend the plan below as the best fit for you.

Line Access

Verizon Wireless surcharges Administrative Charge .............................. Regulatory Charge ...................................

$1.23 $0.21

AR State TRS Surchg ............................... AR State High Cost Fund .......................... Fed Universal Service Charge ..................

$0.01 $5.47 $5.26

Close price breakdown x

Enter your work email address Your monthly plan cost To complete your employment validation using your work email address, please fill out the form below. Account access

All fields are required.

Taxes, government surcharges and fees $65.00

The new Verizon Plan X Large 12 GB Shared Data Unlimited talk, Unlimited text

AR State Sales Tax, Pulaski Cnty Sales Tax,

Work Email Address

Little Rock City Sales Tax .......................

9% $10.35

Line access ?

Re-Enter your Work Email Address

Smartphone 1 Smartphone 2

$20.00 $20.00

Tablet 1

$10.00

AR State 911 Fee, AR Telecom Relay Equip Surchg ..............

Estimated taxes and fees Enter your address to add estimated taxes and fees.

Validate My Email Address

>

Step 4.5 | Plan Cost Estimation Including Taxes and Fees

Step 4.2 | Employee Discount Next Steps to Confirm Validation

Your recommended plan

$115.00

Total due monthly

Cancel employee discount

X

Based on your selections, we recommend the plan below as the best fit for you.

Your estimated plan cost

X

Based on your selections, we've selected the plan below as the best fit for you.

Next Steps

M You're almost finished!

L

XL

1. Check your email address (populate with previously entered email) for a 'Validate Your Employment' email. 2. Click on the 'Confirm My Discount' link included in this message. This must be done within 72 hours.

The new Verizon Plan Large 8 GB: $138.20*

If you did not receive an email • The email address you entered may contain an error. You can re-enter your email address at www.verizonwireless.com/newdiscount. • The email may have been delivered to your spam folder.

Includes shared data on 3 lines with unlimited talk and text. Show pricing details Plan cost updated with estimated taxes and fees for Zip code 72227.

Please add customerserviceb2b@verizonwireless.com to your safe list to ensure delivery. • You may need to check your email application's antivirus settings.

Return to plan overview

>

Have an employee discount? Enter you information to get started.

< Back | Start Over

Sounds good, I'm in!

>

$0.67

experience

design


13190 Lower Funnel NSO Plan Recommender

DIGITAL OPERATIONS DESIGN TEAM

Mobile_Plan Recommender Modal alternate Step 1 | Device Selection + Number of Total Devices [10 Maximum]

Select your devices

Close X

Estimate your data usage

Select your plan size below for data shared across all lines. All plans include unlimited talk and text.

When not connected to wi-fi, about how much time do you spend streaming music and video?

Basic phones

Wearables

0

2GB $35/mo.

L

M

S

4GB $50/mo.

8GB $70/mo.

Your estimated plan cost

XL

never

some

a lot

Video

never

some

a lot

Enter your address to update total plan cost estimate .Address should not be P.O. Box.

Based on your selections, we've selected the plan below as the best fit for you.

L

M

XL

XXL

>

vvv

A

New Modal Views

B

Tooltip pop-up

Based on your selections, we've selected the plan below as the best fit for you.

Your monthly plan cost Account access

Address 1 *

24GB $110/mo.

Smartphone 2 never never

some some

B

c

Estimated taxes and fees State *

*Plan cost shown before taxes and fees. Enter your address to estimated taxes and fees.

ZIP code *

Verizon Wireless surcharges

--

Taxes, government surcharges & fees

a lot

Video

never

some

a lot

< Back

vvv

?

$12.18 $11.02

?

Total due monthly Calculate taxes >

some

$20.00 $20.00 $10.00

Tablet 1

Have an employee discount? Enter you information to get started.

never

?

Smartphone 2

City *

a lot

Music

Line access Smartphone 1

Includes shared data on 3 lines with unlimited talk and text. Show pricing details

a lot

$65.00

The new Verizon Plan X Large 12 GB

Address 2

I don't know, let's estimate.

< Back

A

Shared Data , Unlimited talk , Unlimited text

Tablet 1 Next step

cost.

Your estimated plan cost

Calculate your estimated taxes and fees

The new Verizon Plan Large 8 GB: $115.00*

Video

Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

0

< Back

A

* Indicates required fields

Music

Music

0

2GB includes:

Hotspots

< Back

Smartphone 1

2

1

Step 4.6 | Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

Step 4.3 | Estimated Tax Form

Close X

Use Case Plan selections,plan recommendations and estimated

c

The new Verizon Plan Tablets

Step 4 | Plan Cost Estimation

Close X

Choose your data

Which devices will you add to your account? Choose a maximum of 10.

Smartphones

Step 3 | Optional : Data Usage Selection Per Device Denotes Amount of Music and Video Streaming Without Wi-Fi

Step 2 | Data Plan Selection Shared Across All Lines [Tool Tip Expansions Below]

Close X

research

$138.20

Cancel

Sounds Good ! >

Show my plan >

Step 4.4 | Plan Cost Estimation Aggregate Breakdown

Step 4.1 | Employee Discount Email Address Form Fill < Back

vvv

Step 4.6.1 | Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

Show my plan > < Back

< Back

A

< Back

A

A

Enter your work email address

Your estimated plan cost

Your estimated plan cost

To complete your employment validation using your work email address, please fill out the form below.

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Your monthly plan cost

Your monthly plan cost

Work Email Address

Account access

Account access

$65.00

The new Verizon Plan X Large 12 GB Shared Data , Unlimited talk , Unlimited text

Re-Enter Work Email Address B

Line access

Shared Data , Unlimited talk , Unlimited text

Line access

$20.00 $20.00 $10.00

Smartphone 2 Tablet 1

Estimated taxes and fees

Enter your address to add estimated

Verizon Wireless surcharges

taxes and fees.

Taxes, government surcharges & fees

$115.00

Total due monthly

?

< Back

Step 4.4.1 | Plan Cost Estimation Aggregate Breakdown < Back

A

$12.18 $11.02

?

Total due monthly

Step 4.2 | Employee Discount Next Steps to Confirm Validation

B

Charge

Estimated taxes and fees

Cancel

X

Administrative Charge....... $1.23 ? Regulatory Charge............ $0.21 $20.00 SmartphoneAR 1 State TRS Surchg ....... $0.01 $20.00 SmartphoneAR 2 State High Cost Fund...$5.47 $10.00 Tablet 1 Fed Universal Service........$5.26

?

Smartphone 1

Validate >

$65.00

The new Verizon Plan X Large 12 GB

$138.20

Step 4.6.1 | Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

A < Back

Next Steps

Your estimated plan cost

You're almost finished!

If you did not receive an email • The email address you entered may contain an error. You can re-enter your email address at www.verizonwireless.com/newdiscount. • The email may have been delivered to your spam folder. Add customerserviceb2b@verizonwireless.com to your safe list to ensure delivery.

Based on your selections, we've selected the plan below as the best fit for you.

Your monthly plan cost

1. Check your email address (populate with previously entered email) for a 'Validate Your Employment' email. 2. Click on the 'Confirm My Discount' link included in this message. This must be done within 72 hours.

Your estimated plan cost

Based on your selections, we've selected the plan below as the best fit for you.

Your monthly plan cost

Account access X $65.00 Line Access, which Shared Data , Unlimited talk , Unlimited text varies by device type, is the monthly charge Line access ? for each device that is permitted to use the Smartphone 1 service allowances$20.00 $20.00 Smartphone 2 included in your plan. $10.00 Tablet 1

Account access

The new Verizon Plan X Large 12 GB

B

Estimated taxes and fees

XXL

Shared Data , Unlimited talk , Unlimited text

Line access

AR Telecom Relay Equip.....$0.67 $0.67 Surchg

taxes and fees.

Verizon Wireless surcharges

$115.00

• You may need to check your email application's antivirus settings.

Taxes, government surcharges & fees Total due monthly

Return to plan overview >

Step 4.5 | Plan Cost Estimation Including Taxes and Fees Close X

Your estimated plan cost Based on your selections, we've selected the plan below as the best fit for you.

L

M

XL

The new Verizon Plan Large 8 GB: $138.20* Includes shared data on 3 lines with unlimited talk and text. Show pricing details Plan cost updated with estimated taxes and fees for ZIP code 722227

Have an employee discount? Enter you information to get started.

< Back

X

?

AR State Sales Tax, Smartphone 1 Pulaski Cnty Sales Tax, 9% $20.00 9% Smartphone 2 Little Rock City Sales Tax... $10.35 $20.00 $10.35 $10.00 Tablet AR1State 911 Fee, Estimated taxes and fees

Enter your address to add estimated

Total due monthly

vvv

$65.00

The new Verizon Plan X Large 12 GB

Sounds Good ! >

?

?

$12.18 $11.02

$138.20

B

This is the right to left slide over view. It appears when the user interfaces to move forward after Step 4.

Tapping the the tooltip will open a pop-up containing detailed relevant information.

Show pricing destails This link takes you to Step 4.6 showing your estimated plan cost

experience

design


13190 Lower Funnel NSO Plan Recommender DIGITAL OPERATIONS DESIGN TEAM

Tablet_Portrait_Plan Recommender Modal Wires

research

experience

design

Use Case Step 1 | Device Selection + Number of Total Devices [10 Maximum]

Step 3 | Optional : Data Usage Selection Per Device Denotes Amount of Music and Video Streaming Without Wi-Fi

Step 2 | Data Plan Selection Shared Across All Lines [Tool Tip Expansions Below]

Step 4 | Plan Cost Estimation

Plan selections,plan recommendations and estimated cost.

Step 4.6 | Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

Step 4.3 | Estimated Tax Form

B X

X

X

X

X

X

Select your devices

Choose your data

Estimate your data usage

Your estimated plan cost

Your estimated plan cost

Your estimated plan cost

Which devices will you add to your account? Choose a maximum of 10.

Select your new plan size below for data shared across all lines. All plans include unlimited talk and text.

When not connected to wi-fi, about how much time do you spend streaming music and video?

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

c

Close price breakdown x

The new Verizon Plan 2

0

1

Smartphone 1

Smartphone 2

L

M

Tablet 1

Calculate your estimated taxes and fees

Your monthly plan cost

XL Enter your address to update total plan cost estimate. Address should not be a P.O. Box.

Account access smartphones

basic phones

S

tablets

M

L

XL

Music

XXL

never

some

Music a lot

never

some

* Indicates required fields

Music a lot

never

some

a lot

0

2GB ? $35/mo.

1

4GB ? $50/mo.

8GB ? $70/mo.

16GB ? $90/mo.

Video

24GB ? $110/mo.

never

some

Video a lot

never

some

Video a lot

never

some

Line access ?

Includes shared data on 3 lines with unlimited talk and text. Show pricing details

a lot

B

c

City *

State *

*Plan cost shown before taxes and fees. Enter your address to estimated taxes and fees.

wearables

I don't know, let's estimate.

hotspots

Next Step

>

< Back | Start Over

>

< Back |

Start Over

Show me my plan

>

< Back |

Start Over

M

L

Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

XXL Carryover Data Safety Mode Calling to Mexico & Canada Included Use your device in Mexico & Canada Data Boost: $15/1GB

Smartphone 1 Smartphone 2 Tablet 1

$20.00 $20.00 $10.00

--

Estimated taxes and fees Verizon Wireless surcharges ? Taxes, government surcharges and fees ? Sounds good, I'm in!

Calculate taxes and fees

>

Step 4.1 | Employee Discount Email Address Form Fill S Carryover Data Safety Mode: $5/mo. Data Boost: $15/1GB

XL Carryover Data Safety Mode Calling to Mexico & Canada Included Use your device in Mexico & Canada Data Boost: $15/1GB

Zip code *

Have an employee discount? Enter you information to get started.

Show me my plan

$65.00

The new Verizon Plan X Large 12 GB Shared Data Unlimited talk, Unlimited text Address 2

Address 1 *

The new Verizon Plan Large 8 GB: $115.00*

>

Cancel tax estimation

$12.18 $11.02 $138.20

Total due monthly

Step 4.4 | Plan Cost Estimation Aggregate Breakdown

Step 4.6.1| Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

X

X

X

Your recommended plan

Your estimated plan cost

Your estimated plan cost

Based on your selections, we recommend the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Close price breakdown x

Close price breakdown x

Enter your work email address

Your monthly plan cost

Your monthly plan cost

To complete your employment validation using your work email address, please fill out the form below. Account access

All fields are required.

Account access $65.00

The new Verizon Plan X Large 12 GB Shared Data Unlimited talk, Unlimited text

$65.00

The new Verizon Plan X Large 12 GB Shared Data Unlimited talk, Unlimited text X

Work Email Address B

Re-Enter your Work Email Address

Charge....... $1.23 Line access Administrative ? Regulatory Charge............ $0.21 Smartphone 1 AR State TRS Surchg ....... $0.01 Smartphone 2 AR State High Cost Fund...$5.47 Tablet 1 Fed Universal Service........$5.26

Line access ? Smartphone 1 Smartphone 2

$20.00 $20.00

Tablet 1

$10.00

Verizon Wireless surcharges ? Taxes, government surcharges and fees ?

Enter your address to add estimated taxes and fees.

>

$12.18 $11.02

$115.00

Total due monthly

Cancel employee discount

$138.20

Total due monthly

Step 4.2 | Employee Discount Next Steps to Confirm Validation

Step 4.6.1| Plan Cost Estimation Including Taxes and Fees Aggregate Breakdown

Step 4.4.1 | Plan Cost Estimation Aggregate Breakdown

X

X

X

Your recommended plan

Your estimated plan cost

Your estimated plan cost

Based on your selections, we recommend the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Based on your selections, we've selected the plan below as the best fit for you.

Close price breakdown x

Close price breakdown x

Next Steps

Your monthly plan cost

Your monthly plan cost

You're almost finished! 2. Click on the 'Confirm My Discount' link included in this message. This must be done within 72 hours. If you did not receive an email

B

• The email address you entered may contain an error. You can re-enter your email address at www.verizonwireless.com/newdiscount. • The email may have been delivered to your spam folder.

Account access

Account access

1. Check your email address (populate with previously entered email) for a 'Validate Your Employment' email.

Line access ?

Estimated taxes and fees

Verizon Wireless surcharges ? Taxes, government surcharges and fees ?

$12.18 $11.02

$115.00

Total due monthly

Total due monthly

>

Step 4.5 | Plan Cost Estimation Including Taxes and Fees

X

Your estimated plan cost Based on your selections, we've selected the plan below as the best fit for you.

M

L

XL

The new Verizon Plan Large 8 GB: $138.20* Includes shared data on 3 lines with unlimited talk and text. Show pricing details Plan cost updated with estimated taxes and fees for Zip code 72227.

Have an employee discount? Enter you information to get started.

< Back | Start Over

X

AR State Sales Tax, $20.00 Pulaski Cnty Sales Tax, 9% $20.00 Little Rock City Sales Tax...$10.35 $10.00 AR State 911 Fee, AR Telecom Relay Equip..... $0.67 Estimated taxes and feesSurchg Smartphone 1 Smartphone 2 Tablet 1

$20.00 $20.00 $10.00

Enter your address to add estimated taxes and fees.

Return to plan overview

$65.00

The new Verizon Plan X Large 12 GB Shared Data Unlimited talk, Unlimited text

$65.00

X Data The new Verizon Plan X Large 12 GB Shared Linetext Access, which Unlimited talk, Unlimited varies by device type, is the monthly charge Line access ? for each device that is permitted to use the Smartphone 1 service allowances Smartphone 2 included in your plan. Tablet 1

Please add customerserviceb2b@verizonwireless.com to your safe list to ensure delivery. • You may need to check your email application's antivirus settings.

B

$10.00

Charge Estimated taxes and fees

Estimated taxes and fees

Validate My Email Address

$20.00 $20.00

Sounds good, I'm in!

>

$138.20

B

Tooltip pop-up Tapping the the tooltip will open a pop-up containing detailed relevant information.

Show pricing destails This link takes you to Step 4.6 showing your estimated plan cost


ISO Design Team 12758 - NBS Child CR- July ER Enhancements to Story 21 & 27, aka BTBILLING-295 UX Wireframes for Mobile Web Author: Alexis Polanco (AJ)

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.


Wireframes 101 What does a wireframe do? A wireframe is a preliminary sketch, or schematic, describing primary functions, behaviors and user interface components. Wireframes are usually accompanied by user interface specifications that provide additional details related to interaction behavior.

What doesn’t a wireframe do? A wireframe is not intended to describe final visual

Please give feedback on:

Contents Grouping Order Hierarchy Behavior Handling min/max/typical content length for an element

design, brand elements or content. Although wireframes also contain support detail to make them easier to understand, specific visual elements and copy treatments are included for illustration only and should not be construed as the final design.

The following elements are for demonstration only:

Wording, naming, and labeling Layout Length of text


12758 - NBS Child CRJuly ER Enhancements to Story 21 & 27, aka BTBILLING-295 XXXX Project Name Change |Log

DIGITAL DIGITAL OPERATIONS OPERATIONS DESIGN DESIGN TEAM TEAM

Changelog

research research

experience experience

design design

Verison

Author

Date

Comment

1.0

Alexis Polanco (AJ)

6/16/2016

Delivered first set of mobile wireframes.

2.0

Ratipriya Suresh

8/1/2016

Mobile wires V1

3.0

Ratipriya Suresh

8/11/2016

Mobile wires after 2 internal reviews V2, then iteratively, V3

4.0

Ratipriya Suresh

8/16/2016

SH requested expanded state of new section (which was added) Important Information; Remaining comments to be addressed in comps next.

5.0

Ratipriya Suresh

8/17/2016

SH requested omission of 3 footnotes and their accompanying symbols.


12758 - NBS Child CR- July ER Enhancements to Story 21 & 27, aka BTBILLING-295 DIGITAL OPERATIONS DESIGN TEAM

Mobile Web: 4.0 - Documents and Receipts 1.0.3.1 - Next Bill Summary, expanded

research

experience

design

1.0.3.4 - Next Bill Summary, expanded, scrollable state of sticky header

1.0.3.3 - Next Bill Summary, collapsed

1.0.3.2 Tool tips

User Stories Covered 295

This month

X

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor

Next Bill Summary Below are the estimated charges and credits for your next bill on Account #XXXXXXXXX-XXXXX

Below are the estimated charges and credits for your next bill on Account #XXXXXXXXX-XXXXX

$133.12

Nov 14 - Dec 13

Next month ? Nov 14 - Dec 13

This month ? Oct 14 - Nov 13 $133.12

$116.19

1 Third-party media and apps**

Next month ? Nov 14 - Dec 13

Google Play - Camp and RV Campground Plus (Oct 19)

$116.19

$9.99

$XX.XX

$XX.XX

-

Mindy's iPhone XXX.XXX.XXXX

Partial-month charges from plan change*

$XX.XX

The new Verizon Plan Large

-

-

$XX.XX

The new Verizon Plan Medium - full month refund

Mindy's iPad XXX.XXX.XXXX

-$45.00

$XX.XX

-

+

-

Andrew's iPhone XXX.XXX.XXXX

$60.00 $30.00

Mindy's iPhone XXX.XXX.XXXX -

Next month Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor

Partial-month charges from device upgrade*

X

+

$XX.XX

+

Smartphone line access - partial-month

$XX.XX

$19.35

Andrew's iPhone XXX.XXX.XXXX

-

$XX.XX

Total Equipment Coverage - partial month $6.77

-

Taxes and government fees Important information

-

Equipment charges † Device payment buyout (Payments 10-24) (Agreement 1204161099) $406.20

Footer

-

Device purchase-Samsung Galaxy S7 32 GB Black (Oct 24) $672.00

-

Andrew's iPhone XXX.XXX.XXXX -

$XX.XX

Third-party media and apps** Google Play - Camp and RV Campground Plus (Oct 19) $9.99

-

Mindy's iPad XXX.XXX.XXXX $XX.XX

-

Partial-month charges from added device* Tablet line access-partial-month $9.68

-

Tablet line access-partial-month $6.77

-

*Because you made changes in the middle of your bill cycle, your bill includes partial-month charges and refunds. These charges cover the time between the day your changes took effect and the start of your next bill cycle. **Media and apps were purchased through your mobile device or on the Internet. For technical issues related to your product, please contact the third-party. For billing related questions, please contact Verizon at 1.800.922.0204. To block the ability to place charges on your account, including purchases from other vendors, please visit vzw.com/ serviceblocks. †Taxes for these purchases are in the Taxes and government fees section of your bill.

Monthly charges

Plan and Account $XX.XX

$XX.XX

The new Verizon Plan XXL 18 GB*

$60.00 $40.00

$60.00 $40.00

2 GB Promo $0.00

$0.00

Mindy's iPhone XXX.XXX.XXXX $XX.XX

BX

$XX.XX

Ring Back Tones -

$2.50

Smartphone Line Access $40.00

$40.00

$15 Off Month to Month $25.00

$25.00

Andrew's iPhone XXX.XXX.XXXX $XX.XX

$XX.XX

Ring Back Tones -

$2.50

Smartphone Line Access $40.00

$40.00

$15 Off Month to Month -$15.00

-$15.00

Mindy's iPad XXX.XXX.XXXX $XX.XX

$XX.XX

Ring Back Tones -

$2.50

Smartphone Line Access $40.00

$40.00

$15 Off Month to Month -$15.00

-$15.00

††50% access discount. †Taxes for these purchases are in the Taxes and government fees section of your bill.

Surcharges

Total $XX.XX

$XX.XX

Taxes and government fees

Total $XX.XX

$XX.XX

Important information ***For a complete list of included destinations, visit verizonwireless.com/international. ****For a complete list of included destinations, visit verizonwireless.com/global. An active Subscriber Identity Module (SIM card is required for certain destinations). *****The Monthly Access Discount includes an additional 3% Bonus discount in addition to your Monthly Access Discount. ******If you enroll in both My Verizon and Paper-free Billing, you can receive a 3% bonus discount in addition to your Monthly Access Discount. †††These devices have non-shared services; additional charges apply § If you enroll in both My Verizon and Paper-free Billing, you can receive a 3% bonus discount in addition to your Monthly Access Discount

Footer

+

$XX.XX

Surcharges

Total Equipment Coverage - partial month refund -$7.74

+

$XX.XX

Mindy's iPad XXX.XXX.XXXX -

+

$XX.XX

$XX.XX

Basic phone line access - partial month refund

-

Partial-month charges from added device*

$9.68

-

Tablet line access-partial-month -

*Because you made changes in the middle of your bill cycle, your bill includes partial-month charges and refunds. These charges cover the time between the day your changes took effect and the start of your next bill cycle.

$XX.XX

Mindy's iPhone XXX.XXX.XXXX

$XX.XX

$6.77

-

Plan and Account

Sticky header allows for less repetition of information and easily scannable correlation of 'This Month' and Next Month' totals as the user scrolls in both expanded (1.0.3.1) and collapsed (1.0.3.3) views. Please see 1.0.3.4 for scrollable state.

-

Mindy's iPad XXX.XXX.XXXX

Tablet line access-partial-month

+

Monthly charges

$19.35

Actual text to be provided by copywriter.

+

Plan and Account

– -

$XX.XX

Annotations

-

One-time charges

One-time charges Plan and Account

Create New Customer NBS Design As a customer, I want my NBS to have a format similar to the "What's Changed" page of my new paper bill design so that I can see my NBS information in a format that is familiar to me and better understand the information that is being provided.

Andrew's iPhone XXX.XXX.XXXX $XX.XX

1 This month ? Oct 14 - Nov 13

Oct 14 - Nov 13

Next month ?

Monthly totals

Monthly totals 1

1

Next Bill Summary

This month ?

**Media and apps were purchased through your mobile device or on the Internet. For technical issues related to your product, please contact the third-party. For billing related questions, please contact Verizon at 1.800.922.0204. To block the ability to place charges on your account, including purchases from other vendors, please visit vzw.com/ serviceblocks. †Taxes for these purchases are in the Taxes and government fees section of your bill.


14673 Optimize Trade In Experience

DIGITAL OPERATIONS DESIGN TEAM

Google Pixel Trade In Promo - upgrade + trade in in shopping cart

research

Homepage

Homepage Marquee Google Pixel

Buy now

Google Pixel PDP (with no appraisal value yet)

Trade in your old device

Trade in your old device I'm already with Verizon

Banner: Find Out Now

Next step

Legend

Device Added

I'm not with Verizon

New Customer

Modal window

Existing Customer Here's how it works

Sign in to redeem promo

Continue as guest

Continue Shopping

Express Checkout

Customize

Upgrade

Decision Point

Web Page

Add A Line

Sign In User ID or Mobile Number

Password

Sign in

Register

Choose...to upgrade Carrier Apple iPhone 6s 16GB in Silver

Existing Device on Account 2

Existing Deivce on Account 3 Manufacturer

Continue

Account Overview

Cancel

Model

Checkout Options

X Memory Size

Express Checkout

Customize

Express Checkout flow note page layout

Customize flow note wayfinder at top Express Checkout

Google Pixel Confirm Color/ Price

Customize your device, choose a plan & more

Continue

Continue

Protection plan

Protection plan

Select protection plan

Select protection plan

Back

Trade In from Shopping Cart

Continue Continue

Shopping cart w/ Upgrade and w/ out Trade In Value $

Trade in a device now

Color

Customize

Back

Appraise Your Device

v

previously active device

Continue

Not now

Select Device never been active device Device ID

Apple iPhone 6s 16GB in Silver

Continue

Not now

Continue

Not now

Appraise Your Device

Device Powers On?

Continue

Upgrade my Data

Keep Your Plan

Back

Add features & accessories

Select features

Back

Continue

Add features & accessories

Select accessories

Functioning Screen, no cracks?

Continue to Cart

No

Terms and Conditions

Yes No I have read...

Yes Damage?

Activation lock off?

Trade-in promo code?

Appraise Device

No

Accept Terms and Conditions

Yes No

Shopping cart w/ Upgrade and Trade In Value $

Yes No

Not now

Appraise Your Device with $ Value

Accept And Continue Back

Yes

Not now

Check out

Not Now

experience

design


14673 Optimize Trade In Experience

DIGITAL OPERATIONS DESIGN TEAM

Google Pixel Trade In Promo - cont. as guest trade in up front

research

Homepage

Homepage Marquee Google Pixel

Google Pixel PDP (with no appraisal value yet)

Buy now

Trade in your old device

Trade in your old device I'm already with Verizon

Banner: Find Out Now

Next step

Legend

Device Added

I'm not with Verizon

New Customer

Modal window

Existing Customer Here's how it works

Sign in to redeem promo

Continue as guest

Continue Shopping

Express Checkout

Customize

Upgrade

Decision Point

Web Page

Add A Line

Appraise your device

Carrier

Manufacturer

Model

Memory Size

Color

Continue

Not now

Device ID Device Added

Appraisal questions vary based on device chosen

Appraise your device

Device Powers On?

Continue

Trade in Information/ Options w/ Appraised $ Value

Not now

Google Pixel PDP w/ Appraised $ Value

Terms and Conditions

New Customer

Express Checkout

Yes No

Continue Shopping

Trade In For Account Credit

Donate To HopeLine

I have read...

HopeLine from Verizon

Accept Terms and Conditions

Existing Customer

Next Step

Customize

Upgrade

Add A Line

Sign In Functioning Screen, no cracks?

Yes No

Yes Damage?

Activation lock off?

Appraise Device

No

Yes No

User ID or Mobile Number

No Thanks Password

Donate your phone to host a phone drive.

Sign in

Register

Not now Choose...to upgrade

trade-in box form field

Appraise Your Device with $ Value

Accept And Continue

Contribute to HopeLine

Not Now

Not now

Apple iPhone 6s 16GB in Silver

complete your trade-in

Existing Device on Account 2

Continue

Existing Deivce on Account 3

Cancel

Express Checkout flow note page layout

Customize flow note wayfinder at top

Checkout Options

Back

X

Express Checkout

Customize

Express Checkout

Customize

Google Pixel Confirm Color/ Price

Customize your device, choose a plan & more

Continue

Continue

Protection plan

Protection plan

Select protection plan

Select protection plan

Continue

Shopping cart w/ Upgrade and Trade In Value $

Check out

Back

v

Continue

Upgrade my Data

Keep Your Plan

Back

Add features & accessories

Select features

Back

Continue

Add features & accessories

Select accessories

Back

Continue to Cart

experience

design


14673 Optimize Trade In Experience

DIGITAL OPERATIONS DESIGN TEAM

Apple iPhone Trade In Promo - cont as guest

research

Buy Now (sticky nav)

Homepage

Homepage Marquee Apple iPhone

Apple iPhone Landing Page

Learn More

Apple iPhone 7 PDP

Buy iPhone 7

Trade in your old device

Add NexttoStep Cart

Trade in your old device I'm already with Verizon

I'm not with Verizon

Sign in to redeem promo

Continue as guest

Legend

Device Added

New Customer

Existing Customer

Modal window Decision Point

Continue Shopping

Customize

Customize options vary based on device chosen

Appraise your device

Payment

Manufacturer

Color

Model

Storage

Memory Size

Protect...

Color

AppleCare +

Add A Line

Add to cart & select plan

Not Now

Choose your Plan

Device ID

Appraisal questions vary based on device chosen

Upgrade

Customize your iPhone 7

Carrier

Continue

Express Checkout

Add plan to cart Appraise Your Device

Device Powers On?

Continue

Not now Shopping cart with Device trade-in info populated

Yes No

Check out Functioning Screen, no cracks?

Yes No

Yes Damage?

No

Activation lock off?

Appraise Device

No Trade in Information/ Options w/ Appraised $ Value

Not now

Appraise Your Device wi/ trade in value populated

Accept And Continue

Yes

Continue Shopping

Trade In For A Gift Card

I have read...

Accept Terms and Conditions

Donate To HopeLine

HopeLine from Verizon

Terms and Conditions

Not now

Apple iPhone PDP w/out trade in value shown

Not Now

Contribute to HopeLine

No Thanks

Donate your phone to host a phone drive.

iPhone 7 PDP

iPhone 7 PDP w/ Trade In Value Populated

Trade-in box form

Next step

complete your trade-in

if clicked from trade in for a gift card flow, trade in value is populated

Web Page

experience

design


14673 Optimize Trade In Experience

DIGITAL OPERATIONS DESIGN TEAM

Apple iPhone Trade In Promo - sign in

research

Buy Now (sticky nav)

Homepage

Homepage Marquee Apple iPhone

Apple iPhone Landing Page

Learn More

Apple iPhone 7 PDP

Buy iPhone 7

Trade in your old device

Add NexttoStep Cart

Trade in your old device I'm already with Verizon

I'm not with Verizon

Sign in to redeem promo

Continue as guest

Legend

Device Added

New Customer

Existing Customer

Modal window Decision Point

Continue Shopping

Sign In

Customize options vary based on device chosen

User ID or Mobile Number

Customize

Customize your iPhone 7

Payment

Sign In Color

Password Storage

include steps for previously active

Continue Protect...

previously active device

Appraise your device

never been active device

AppleCare + Select by device

Carrier

Need help finding you device ID/ MEI

Manufacturer

Add to cart & select plan

Continue

Choose your Plan

Not now

Model Add plan to cart

Appraise Your Device

Appraisal questions vary based on device chosen

Device Powers On?

Functioning Screen, no cracks?

No

...trade-in promo code?

Appraise Your Device wi/ trade in value populated

Accept And Continue

Not now

Terms and Conditions

I have read...

Accept Terms and Conditions

iPhone 7 PDP with Trade In Value populated

Next step

Not Now

Color Add plan to cart

Yes No

Continue

Not now

Device ID

Not now

Yes No

Yes No

Continue

Shopping cart with Device trade-in info populated

Check out

No

Activation lock off?

Appraise Device

Choose your Plan

Yes

Yes Damage?

Memory Size

Not now

Express Checkout

Upgrade

these 4 options sporadically do and don't show up - confused on whetther to include

Add A Line

Web Page

experience

design


August 14, 2013 July 22, 2013

TimHaahs Revised Site Map

* P L EASE R EF E R TO WA L L A N D ME E TI N G D I SC USSI ON FO R M O R E DE TA I L /I L LU STR ATI O N

B LO G

STORY

PEOPLE

SERVICES

EXPERTISE

P U B L I C AT I O N S

C O N TAC T

NEW PROJECTS

STO RY B OA R D

G OA L : 1 PAG E

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Morris Street Parking Structure

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Morris Street Parking Structure New Brunswick, New Jersey

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Forward Thinking

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Architectural Project Manager Miami, FL – Immediate Opening

We are currently seeking a highly skilled, enthusiastic design professional with excellent communication, relationship building and project management skills for the role of Architectural Project Manager in our Miami, FL office. The ideal candidate is a registered architect with a Bachelor’s or Master’s of Architecture and a minimum of 8 years of experience managing all phases of complex architectural design projects from project set-up through design and into construction administration. Project management experience serving in the “prime� role with subconsultant management responsibility is required. Experience with mixed use structures with a parking component is a plus. Candidates must possess the communication and interpersonal skills necessary for effective project team collaboration, management and relationship building (internal & external teams). Candidates must also have the ability to prepare and deliver presentations at client interviews, professional seminars, in-house meetings, etc. Candidates with leadership experience managing and mentoring junior level staff are preferred. Candidates with master planning experience from the site analysis phase through conceptualization to final design as well as those with hand sketching and architectural rendering skills are preferred. A strong working knowledge of AutoCAD is required. Proficiency with Revit Architecture (2009 or above) is a plus. TimHaahs Project Managers are responsible for complete project “ownership� including but not limited to: ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’

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To apply send a resume and cover letter including salary requirements via email to amchugh@timhaahs.com We are proud to be an Equal Opportunity Employer! TimHaahs does not accept inquires from third party recruiting agencies and/or individuals.

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