FEATURE ARTICLE RECHARGEasia
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FEATURE ARTICLE RECHARGEasia
RECHARGEasia
APRIL 2010
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FEATURE ARTICLE RECHARGEasia
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RECHARGEasia
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APRIL 2010 •
FEATURE ARTICLE RECHARGEasia
RECHARGEasia
APRIL 2010
www.rechargeasia.com
FEATURE ARTICLE RECHARGEasia
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RECHARGEasia
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APRIL 2010 •
FEATURE ARTICLE RECHARGEasia
RECHARGEasia
APRIL 2010
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FEATURE ARTICLE RECHARGEasia
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RECHARGEasia
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FEATURE ARTICLE RECHARGEasia
CONTENTS
目 录 11 Message from the Publisher 73 卷首语 FEATURE ARTICLES
专题文章
18
MSE: Where Quality Has Its Rewards MSE公司：质量赢得回报
By Art Diamond
ISSUE 072
24
The Quest for Quality 追求品质
By Craig Faczan
74 78
44 108
总第072期 APRIL 2010
全球论坛
RechargRussia Expo 2010: A Great Opportunity to Get to the Russian Aftermarket of Printing Supplies RechargRussia展是获取俄罗斯耗材后市场信息的好机会 SIGN CHINA 2010 Successfully Held in Guangzhou SIGN CHINA 2010 在广州成功举办
94
打印机耗材业何时能大规模回收？ When Will the Printer Supplies Industry be Able to Conduct Large-scale Recycling?
96
莱盛举办买耗材回馈活动 Beijing Laser-inc Holds Promotions
小墨盒潜藏大猫腻 Big Trick In a Small Inkjet Cartridge
98
全球染料“巨星”陨落 市场格局愈战愈明 Global Dye Superstar's Fall Affects Market Distribution Pattern
浅谈主流品牌喷墨打印技术的区别和利弊 Differences / Pros & Cons in Mainstream Brand Inkjet Printing Technology
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政策功能主导“中国式”环保大行动 Government Policy Led "Chinese-style" Green-up
RECHARGEXPO FOCUS
东南亚国际耗材展
28
Welcome to My City: Jakarta 欢迎来到我们的城市：雅加达
82 34
2010中东-东南亚办公耗材展部分展商信息
By Kam Woon
RechargExpo South East Asia Exhibitor List & Information
MARKETING
44
12
市场动态
36
Lyra Releases Series of Reports for Wide-Format Market Lyra发布全球宽幅打印市场研究报告
38
9 Insights to Help Guide Your Social Media Marketing Program By Heidi Cohen 9项见解指导你确定社会媒体营销计划 Top 10 Predictions for Hardcopy Peripherals Market in 2010 in Central and Eastern Europe, the Middle East, and Africa 2010年中欧、东欧、中东和非洲硬拷贝外设市场的十大预测
86
09年中国市场激光打印机品牌排行榜 Chinese Laser Printer Market Brand Ranking List in 2009
86
UV油墨在欧洲市场上独领风骚 UV Inks Play Leading Role in European Market
90
解密惠普、佳能的竞争与合作 Competition and Cooperation between Hewlett-Packard and Canon
92
2010 年4月
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GLOBAL FORUM
The Future for Desktop Color in India: Part 2 By Sanjeev Mahajan and Art Diamond 印度彩色打印的未来
42
亚洲再生业
苏州恒久或将上市 SuZhoung Hengjiu Goes Public
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OEM UPDATE
46 100
OEM聚焦
HP Files Patent Infringement Suit against Four Hong Kong and Taiwan Companies 惠普起诉多家台湾、香港墨盒生产商
46
Ricoh Introduces Aficio GX e5550N GelSprinter Color Printers 理光推出GelSprinter系列Aficio GX e5550N 彩色打印机
50
Epson Announces Two High-Volume Business Color Ink Jet Printers 爱普生推出两款高容量的商务彩色喷墨打印机
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Lexmark New All-in-One Printer Wins Small Business Summit Award 利盟全新一体打印机赢得中小企业称誉
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后歌哥本哈根时代：爱普生低碳经济进程 After the Copenhagen Era: Epson Processes Low-carbon Economy
102
惠普与3家公司达成墨盒专利侵权和解 HP Ink Cartridges Suit with Three Companies Have Reached a Settlement of Patent Infringement
102
解析A3彩激市场关键词 Resolution on A3 Color Laser Market Keywords
ASK THE EXPERTS
56
请教专家
Remanufacturing the Okidata B-4545 Toner Cartridge By Mike Josiah OKI B-4545成像卡盒再生
104
连续式喷墨打印机2010年将加速发展 Continuous Inkjet Printers Supply (CISS) Will Accelerate Its Development in 2010
104
全面了解硒鼓加粉方法及注意事项 Comprehensive Understanding of Methods and Precautions in Refilling Toner Powder
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Tel 1-626-309-0858 Fax 1-626-309-0878
COMPANY CLOSE-UP
62 62 112 64 66
企业近况透视
CHINA CORNER
110
MSE Welcomes Luke Goldberg MSE公司欢迎副总裁Luke Goldberg Yunsu Roll out YSB Type Toner Cartridge Refilling Machine
Cartridge World Helps the Environment and Offers Savings on Earth Day Cartridge World在地球日协助提倡环保节约
NEW PRODUCTS EXPRESS
FGIC Releases Matched System for HP P3015 FGIC公司推出惠普P3015匹配系列
68
Faroudja Offers Bulk Toner for the Xerox 6280 Faroudja公司供应施乐6280型号碳粉
68
Oasis Releases Two New Samsung Chips Oasis 公司发布两款新型三星芯片
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ILG Releases Two New Jumbo Toners: CB435X and CB436X ILG 推出两款适用于CB435X and CB436X型号的全新Jumbo 品牌碳粉
70
Ink Jet Corporation Releases Inks for HP Z6100 Printer Ink Jet公司推出惠普HP Z6100打印机适用墨水
邯郸成像卡盒生产线研发成功 Handan Imaging Cartridge Production Line Successfully Developed
用于低成本电子印刷新型银墨 Low-cost Electronic Publishing Uses New Silver Ink
111
联想推双面低碳打印机助力世博更绿色更环保 Lenovo's Low-Carbon Double-sided Printer Helps Push Greener and More Environmentally Friendly Shanghai World Expo
ZHUJIANG CORNER
新品快讯
68
中文快讯
爱普生以全套打印解决方案中标农行大单 Epson Successfully Bids to Supply Agricultural Bank Using MFS Method
南京云苏推出便携式加粉机
Static Control Announces the Appointment of Terence Law as a Senior Sales Director Static Control任命Terence Law为高级销售经理
Tel 86-10-5126-5580 Fax 86-10-5885-8747
112
珠江三角洲
格之格中标山东省省直单位2010年政府采购 NineStar Bids Successfully in Shangdong Province's 2010 Government Procurement Program 珠海国家耗材质检中心顺利通过现场考核验收 Zhuhai National Quality Inspection Center Successfully Passes on-site Examination and Testing
En Ch Note:
CHINA CORNER
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中文快讯
爱普生4S店推出耗材回收换礼行动 Epson 4S Stores Introduce Gift Exchange Program in Future Supplies Recycling Operations
Recharge Asia is the original bilingual publication for the recharger industry in English and Chinese. The following symbols denote the language in which the article appears: En English Ch Chinese
喷墨式数字印刷机或将是数字印刷机的将来 Inkjet Digital Press May Hold the Future of Digital Presses
109
英迈中国涉嫌增值税犯罪：金额高达8000万 Ingram Micro Value-added Tax in China Suspected of Crime: up to ¥80 Million 上海市加大对“打印耗材再制造”行业的管理 Shanghai to Increase "Cartridge Remanufacturing" Industries Management 柯达一年来首次盈利 Kodak's First Profitable This Year
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Contributors
Publisher’s Note: We, at Recharge Asia, welcome comments to any of our editorials or content. Send comments, including sender’s name, address & phone number to: Sunny Sun, Publisher, via email to news@rechargeasia.com.
Art Diamond
Art Diamond President, Diamond Research Corporation (DRC) Mr. Art Diamond is a 52-year veteran of the imaging industry, having worked in this field continuously since 1955. He is currently President of Diamond Research Corporation (DRC). DRC is a high technology consulting, publishing, and trade show management firm that formed in 1968. Now headquartered in Ojai, California, DRC is a chemical engineering consulting firm involved in toner, ink jet, and imaging media production and marketing. Read his article “MSE: Where Quality Has Its Rewards” p 18
Sanjeev Mahajan
Sanjeev Mahajan Independent Industry Consultant A 25-year veteran of the imaging business in India and South Asia, Sanjeev Mahajan is an independent industry consultant. He has held senior marketing positions with Static Control Components, Katun Corporation, Ricoh India, Xerox, and Eastman Kodak. His experience encompasses: general management and company operations, including start-up and turn around skills. His career includes direct experience in marketing, sales, exports, imports, channel management, and corporate planning. Among his achievements, he: contributed to the establishment of a major market in India for Static Control; established international trading operations for Katun Corporation from Singapore to South Asia; handled national marketing functions as the Controller of Ricoh India, Ltd. ; developed long term market plans for Xerox ModiCorp Ltd.; and, built sales of microfilm based systems for Kodak India, Ltd. Mr. Mahajan holds a bachelor of science (BSc) degree from Bangalore University (1981) and a masters in business administration (MBA) from Panjab University in Chandigarh (1983). He can be contacted by email at mahajeev@gmail.com Read their join article “The Future for Desktop Color in India: Part 2” p 12 Craig Faczan, Marketing Manager, Micro Solutions Enterprises (MSE) A 14-year veteran of the imaging supplies aftermarket, Craig Faczan is Marketing Manager with Micro Solutions Enterprises (MSE) in VanNuys, California. He can be reached at 800.673.4968, craigf@mse.com or by visiting www.mse.com. Read his article “The Quest for Quality” p 24
Kam Woon
Kam Woon CEO, Malindo Imaging Technologies
Mike Josiah
Mike Josiah Technical Director, Summit Technologies division of Uninet Imaging
Kam Woon, who is an Australian, was appointed CEO in January 2009 to lead MIT into the next phase of its business. In this position, he will focus on product distribution into local and overseas markets. Mr. Woon is a qualified chemist with 1st Class Honors degree in chemistry and mathematics and more than 15 years experience in the imaging industry. His recent appointments include 8 years in International Sales with Static Control Components Inc, USA and Delacamp Australia Pty Ltd. He is very well versed with laser printing technology and the remanufacturing of laser toner cartridges. Mr. Woon believes strongly in the benefits of recycling for the good of the community and environment. He is committed to work with all remanufacturers to improve product quality and increase market acceptance and market share by delivering high quality recycled products. He may be contacted by email at kam@malindoimaging.com Read his article “Welcome to My City: Jakarta” p 28
Mike Josiah is the Technical Director at Summit Technologies, a division of Uninet Imaging. A global distributor of toner, OPC drums, wiper blades and other supplies. An industry veteran since 1987, Mike is a member of ASTM committee F.05, the STMC Technician Certification Committee as well as an STMC trainer. He regularly contributes articles and teaches seminars at association meetings and trade shows. Read his article “Remanufacturing the Okidata B-4545 Toner Cartridge” p 56
RechargeAsia offers to announce your 2010 fairs, trade shows and conferences free of charge. Simply send us your conference information on a regular basis. In appreciation, we shall be happy to provide you with free copies of our international magazine for distribution at your event. Please contact: Jessica Hao Email: jessica@rechargeasia.com
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FEATURE ARTICLE RECHARGEasia
Message from the Publisher Dear Readers, Quality has always been the key path to ultimate success! I maintain that this is a true statement; applicable to many industries. And for remanufacturing, it holds even more truth. Unfortunately, there has never been enough stress or emphasis placed on quality in our industry— the quality of the products, the quality of the training of the workforce, or the quality of the image the companies project. It is with this “whole package of quality” that leads to success. Alternatively, whether professional or personal, we can call it a Quality of Life. The U.S. editorial team of Recharge Asia was once again fortunate enough to visit MSE’s global headquarters for an exclusive interview and tour. As you all know, MSE projects quality in our industry. To find out what we found, be sure to read “MSE: Where Quality Has Its Rewards” p18 by Art Diamond. Complementing this “quality” issue is Craig Faczan’s “The Quest for Quality” p24. Additionally, check out these other great articles: “The Future for Desktop Color in India” p12, “Welcome to My City: Jakarta” p28 and “9 Insights to Guide your Social Media Marketing Program” p38. Again, RechargExpo Southeast Asia is gearing up for its successful launch in Jakarta, July 14-16, at the beautiful Jakarta Convention Center. Jakarta is the place to go, even U.S. President Obama is scheduled to visit It is an important issue for America, to know that the global recovery has been led by not only China, India, but Indonesia as well, and to understand the significance of the Association of Southeast Asian Nations (ASEAN) community. President Obama wanted every American to know that we have a stake in the future of this region. Please do not miss your opportunity to show your presence here. Mark your calendar, book your flight, and be there in July! Once again, we present you with a carefully crafted issue, with tons of rich industry information. Enjoy! Happy reading.
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Ms. Sunny Sun Publisher
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The Future for Desktop Color in India Part 2: A Field Survey of Color Cartridge Users Mr. Sanjeev Mahajan, Vice Pres., Marketing & Exports, Navran Advanced Nanoproducts Development, Int’l. Pvt Ltd (NAND ipl) Mr. Art Diamond, CEO, Diamond Research Corporation A BENCHMARK ASSESSMENT This section discloses the key findings of a field survey—including postal and telephone interviews—to gauge customer usage, experience and perceptions of color laser printing. The survey was conducted from June through August of 2009 mostly in Delhi, but in other regions of India as well. It targeted existing customers who were already using or had recently purchased remanufactured or refilled color laser cartridges. Because
it focuses on Delhi it may not be truly representative of end-users across India. Still, a total of 100 respondents comprised this study and I’m certain that you will find the information obtained to be of significant value. The results are divided among three types of respondents: endusers; service engineers, resellers and traders; and, remanufacturers, recyclers and refillers. A structured Questionnaire was used as a guide to capture information after a free-wheeling discussion was held with each subject. It was completed during personal visits by either of the two researchers or following telephone calls and discussions. End-Users – 50 Of the 50 end-users contacted, 40 were located in Delhi and the remaining 10 were in nearby small towns across Haryana and Rajasthan. The breakdown, in terms of office size and business type, is as follows. • Government, Public Sector & Banks 20 • Corporations & MNCs 10 • Small & Medium Size Businesses 10 • DTP, Soho & SSI units 10 Service Engineers, Resellers and Traders – 20 Of the total, 10 were in Delhi and the rest across India, mostly in smaller towns Remanufacturers, Recyclers & Refillers – 30 Of the total, 20 were in Delhi and the rest across India, mostly in smaller towns CUSTOMER EXPECTATIONS Our survey revealed rapidly changing customer expectations due to several key factors: 1. More exposure to the color printing process 2. Knowledge gained through the trade press 3. Selling and education efforts of remanufacturers, recyclers 12
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and refillers Successful trials with better quality products has changed the market dynamic quite dramatically in the last two years. Just two years ago almost no one–no end-user at least–could understand or differentiate between refilling and remanufacturing. The two words were effectively synonyms in their view. Even resellers, refillers, recyclers, service engineers and DTP operators failed to understand the difference or actually communicate the advantages of remanufacturing to end-users and thus justify the substantially higher priced remanufactured color laser toner cartridges. Lowest price has always been the major reason for buying refills or non-OEM products. Quality was neither demanded nor expected due to corrupt purchase practices prevalent across the entire spectrum of end-users .Corruption was effectively the best way to sell as only office peons, secretaries or purchase clerks had the power to make decisions for the purchase of non-OEM products. Remanufactured color cartridges were below the radar of top management. Purchasing was motivated by either ulterior or selfish reasons. Counterfeit cartridge sales have decreased from open, overthe-counter sales to sales limited mostly to known loyal customer representatives. These are people who were hand-in-glove with sellers. The counterfeit cartridges were delivered directly to the customer’s office in bulk volume, intermixed with genuine OEM supplies. Quality was neither expected nor discussed. Yield was of no concern nor did it matter whether the cartridge worked or not as even inspectors were roped into the purchasing conspiracy. All major players had tried selling various non-OEM compatible cartridges mostly just refilled, but sometimes properly remanufactured. Sales of these products were largely unsuccessful and corporate customers were left badly scarred by their nightmare experience and poor service. Newly-molded Chinese cartridges and even counterfeits
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The Future for Desktop Color in India Part 2
By Sanjeev Mahajan and Art Diamond
Continued
were not much better in quality and hence no quality benchmark or standard was established. However, these sales effectively fixed price points for remanufactured laser color cartridges at approximately 35% to a maximum of 50% of the OEM (HP) price. In these recharged cartridges, only parts seriously worn or unserviceable were typically replaced, a practice very rarely necessary in a virgin (or any) OEM empty. HP and OEM and their channel partners whispered and widely practised a corporate policy of warranty void. They always charged for any repair or replacement required for any printer needing a service call if they found the printer was using a cartridge that was refilled or remanufactured. SURVEY RESULTS: CUSTOMER EXPECTATIONS This Survey revealed an initial reluctance to buy remanufactured, recycled or refilled (hereinafter, “recharged”) cartridges was at a level of almost 90% across all segments and types of end-users . ◆ Among end-users, 88% were reluctant ◆ Among resellers and traders, 100% were cautious ◆ Among rechargers, 80% were hesitant ◆ The reasons given for their reluctance to buy non-OEM: • Unhappy previous experience with rechargers – 33% • Printer warranty & service issues, real and imaginary – 15% • Company policy to buy only OEM cartridges – 40% • Satisfied with OEM price, convenience & support - 12% Despite this today almost all respondents (~70%) claimed credit for introducing and using recharged laser color cartridges! Table 1
As Table 1 indicates, most end-users who tried non-OEM alternatives did so for possible cost savings. This practice was something very natural in an extremely price sensitive market. Here, customers are constrained by a largely low-cost economy where OEM cartridges are relatively expensive especially on a purchasing power parity. Special deals include corruption and free gifts for personal use. These are quite prevalent for HP entry level cartridges or multiple unit purchases. Rechargers that have existing relationships and current customer satisfaction with current arrangements is the third most prevailing reason. Surprisingly, negative experiences were only a small proportion, at 8%, of the total reasons for changing to OEM products, apart from the obvious expensive OEM prices. For trade customers, economic factors were of major importance, as expected . TOP BUYING CRITERIA Ranking the Top 3 buying criteria for recharged color laser cartridges gave different results for end-users versus others (see Table 2) as compared to monochrome cartridges where print quality and sub-sets of this variable were relatively unimportant. This compares with almost 50% in each segment ranking it No 1 . Low price and value for the money remain equally important except flipping to low price for traders as would be expected. ◆ Among color end-users, special deals and free gifts were less important and not relevant to other color printers who rank lower price after print quality.
MAIN MOTIVATION TO BUY RECHARGED CARTRIDGES
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Table 2
RANKING BUYING CRITERIA
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The Future for Desktop Color in India Part 2
By Sanjeev Mahajan and Art Diamond
Continued
Table 3
COMPARING END-USER SATISFACTION WITH OEM VERSUS AFTERMARKET CARTRIDGES
(NOTE: REPLACE THIS PAGE WITH LANDSCAPE MODE IN SEPARATE FILE
◆ Yield does not seem to matter too much to either segment. ◆ For color cartridge end-users it was surprisingly important that no leakage occurs and each cartridge performs as per expectations. From Table 3, one can draw the following conclusions regarding the path to a successful cartridge recharging business: ELEMENTS OF A SUCCESSFUL RECHARGER • • • • • • • • • • • • •
Market your own brand or brands Charge higher prices for a Premium Brand Reduce trade discounts by building brand name recognition Reduce the cost of collecting empties Purchase raw materials on a volume basis Market your cartridges through export sales only Develop multiple channels for cartridge sales Focus your sales on power retailers Specialize in cartridge products Buy and sell recharged cartridges from reliable sources Plan your product offerings Launch new products quickly to keep pace with a changing market Invest in training employees and in quality control systems
KEYS TO ENHANCED PROFITABILITY • SCC’s CTL system will bring important savings 16
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• • • • • • • • • • • •
Deliver quality and demand price Deliver higher print yield at the same or higher price than the OEM Use dealer channels in remote areas Provide service engineers Offer system purchases Outsource other remanufacturers branded cartridges Collect empties Use ocean freight for shipping large volumes at low cost Consolidate your purchases Sell retail to end-user customers Build Huge Volumes of Empties at All Price Points Continually Attempt to Lower All Costs
PLANS FOR RAPID GROWTH • • • • • • • •
Offer free printers Provide AMC free Get STMC Certification Employ a Factory Infrastructure Use Remote Dealers As Partners and Brand Co-Owners Offer Service Options Offer Product Trials Sell Stationery at Retail Prices
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• • • •
Use Internet Catalogs MLM Introduce Loyalty Programs Increase Sales Productivity Through Quality Products & Sales Leads Achieve Order Fulfillment With A Separate Team
DOMESTIC RETAIL NETWORKS AS CUSTOMERS Reliance Digital Staples & Big Bazaar Chinese Importers Xerox Large Corporates Doing Business on Lower Overhead Costs Specialize – Offer Color, MICR, Lexmark, Xerox & Samsung Other Remanufacturers Government against Tenders
KEY DIFFERENCES BETWEEN INDIAN VS. GLOBAL PRACTICES AND TRENDS • • • • • • • • • • • • •
• • • • • • • •
ABOUT THE AUTHORS A 25-year veteran of the imaging business in India and South Asia, Sanjeev Mahajan is Vice President, Marketing & Exports, Navran Advanced Nanoproducts Development,
International Pvt. Ltd. (NAND ipl). He has held senior marketing positions with Static Control Components, Katun Corporation, Ricoh India, Xerox, and Eastman Kodak. His experience encompasses: general management and company operations, including start-up and turnaround skills. His career includes direct experience in marketing, sales, exports, imports, channel management, and corporate planning. Among his achievements, he: contributed to the establishment of a major market in India for Static Control; established international trading operations for Katun Corporation from Singapore to South Asia; handled national marketing functions as the Controller of Ricoh India, Ltd. ; developed long term market plans for Xerox ModiCorp Ltd.; and, built sales of microfilm based systems for Kodak India, Ltd. Mr. Mahajan holds a bachelor of science degree from Bangalore University (1981) and a masters in business administration from Panjab University in Chandigarh (1983). He can be contacted either at mahajeev@gmail.com), or, Sanjeev.mahajan@nandipl.com or on his mobile, +91.98112.99377 Art Diamond is a 55-year veteran of the imaging industry, having worked in this f ield continuously since 1955. He is currently President of Diamond Research Corporation, a high technology chemical engineering consulting and publishing f irm that he formed in 1968. He is author of the “Handbook of Imaging Materials” and co-author, with Dr. David Weiss, of the Second Edition of this unique text. Diamond holds 15 U.S. patents and is actively engaged in a number of diverse, innovative projects. Headquartered in Ojai, California, DRC is involved in toner, ink jet and imaging media research, development, manufacturing and marketing assignments with clients scattered around the globe. He can be reached at drc@west.net, or on his mobile, 805.340.0480
Art Diamond
• • • • • • •
Smaller Volumes More Players Who Are Refillers Customers Are Too Price Sensitive As Purchasing Power is Low Printer Penetration is Too Low Printer Usage is Too High—Double the World Standard PC Penetration and Internet Usage Are Very Low No Brand Name Recognition, No Success Customs Duty is Higher Labor Component is Too Low. Quality is Compromised REPAIR OR GO AND FIX PROBLEM Government does not buy Remanufactured cartridges. Tenders are Illegal No Law Exists to Protect Customers Against Misleading OEM Claims and Practices China is Next Door Offering Fast and Easy Shipping No Intellectual Property Fears New Molds are Preferred For Their Looks Legal System is Slow; There is No Legal Deterrent No Strong Trade Association Media is Under OEM Influence Due to Their Advertisements Under Invoicing Makes Good Players Handicapped By Fly-By-Night operators Many Franchisees Do Not Operate in Good Faith Home Use of PCs is Very Low and Mostly Use Low Price, Ink Jet Printers Laser Printing is Low Volume Due to High Cost Laser Printing Digital Copying is a BIG Service business with Used Digital Copiers Corruption is Prevalent with No Fear of Punishment The Retail Community is Not Organized Poor Quality Refilling is Dominant Quality Standards are Not Well Communicated
Color has come to the world of desktop, digital laser printing in India, but at a time when end-users can scarcely afford the luxury of color. Refillers are offering low cost color cartridges, but their quality leaves much to be desired. If the desktop printer industry matures along the same path that it has in Western countries, then quality will dominate, rather than price. The refillers will gradually fade away as sophisticated cartridge remanufacturers overtake their positions and this industry prospers. It's just a matter of time. Sanjeev Mahajan
• • • • • • • •
SUMMARY
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MSE: WHERE QUALITY HAS ITS REWARDS Employee-Oriented Firm Pays Off on Product Quality By Art Diamond, President & CEO, Diamond Research Corporation
It’s the Great American Success story; a monument to the American Dream. A penniless immigrant family lands on our shores and parleys hard work, ingenuity, diligence and technology into a multimillion dollar, global manufacturing company. The three brothers who embarked on this entrepreneurial odyssey are Avi, Yoel and Ayal Wazana. It all began when Avi declared “I know I can make a better cartridge.” Ayal, who was asked to fund the new venture, wondered, “Are you sure you can build a successful remanufacturing plant amidst a raft of competitors?” The response was, “There is room for one good company.” The rest is history. As you read on you will agree that in every instance—production, quality control, R&D, employee benefits— MSE goes the extra mile. In terms of growth, MSE, which opened its doors in January 1995, has expanded to a work force of 800 employees and earned revenues in 2009 in excess of an estimated $100 million. AWARDS & MORE AWARDS MSE is a shining star in the imaging industry, a testament to scrupulous quality control and benevolent employee management. The company has earned numerous awards in the 15 years it has been in business. In 2001, Inc Magazine ranked MSE as the 33rd fastest-growing, privately- held company in the United States. MSE remained on the Inc 500 for 3 more consecutive years and continues to be listed in the Inc 5000 summary for the past several years as well. In 2004, 2005 and 2006, MSE was listed among Deloitte Technology’s Fast 50 Los Angeles companies. In its April 2006 issue, Recycler magazine placed MSE in the Number 7 position among its First Fifty world’s largest toner and ink jet cartridge remanufacturers. Today, MSE is the largest remanufacturer of toner cartridges in the USA. Others may be larger in revenue and build offshore;
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however, MSE builds 100% of their high quality products right here in Southern California. For the past 8 years, Recharger Magazine has awarded MSE 1st place as ether a Quality Leader, an Industry Innovator or a Technology All-Star. In July 2009, Avi and Yoel Wazana received Ernst & Young’s Entrepreneur of the Year® award. And, in December 2009 MSE was chosen an honoree of California’s Waste Reduction Awards Program (WRAP). A WORKING OASIS IN A JOBLESS DESERT Underscoring the company’s continuing growth in this recessionary economy is a huge banner proclaiming “Now Hiring” that hangs down the front, outside wall of the plant at 8201 Woodley Avenue in Van Nuys, California. With America’s manufacturing industry in shambles, with thousands of manufacturing plants shuttered and millions of jobs outsourced to Mexico, China, India and other Asia Pacific nations, a call for new employees is music to the ears of many individuals looking for work. Indeed, in California especially, a state now struggling with a 12.4 percent unemployment rate, any company welcoming new hires is an oasis in a jobless desert. THE MANAGEMENT TEAM MSE is managed by Avi Wazana, CEO and Yoel Wazana, President. A recent addition to the top management team is Luke Goldberg, Senior Vice President, who joined MSE in February 2010. He brings more than 19 years of experience and a reputation as one of the most respected individuals in our industry. QUALITY IS KING Marketing Manager Craig Faczan sums it up neatly with this analogy, “In a world of used cartridges, MSE offers the end user a certified, pre-owned product. Why buy new when you can buy a certified product from a source with a world famous reputation for product quality?” Indeed, MSE has established its brand as the gold standard for the office printer and copier industry. One example of the extremes to which MSE has gone to identify problems with purchased components is their bullet proof toner testing program. MSE technicians sample and test every single barrel of incoming toner. I found this most impressive as many plants will only sample and test one or two drums representing a single batch, as received from the toner plant. The assumption is that every drum contains the same toner as every
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other drum. MSE makes no such assumption. Every single fiberboard drum is tested. The samples drawn are then run through a series of practical print tests to check image density, background toning, page yield (i.e., prints per pound) and other critical properties. These practical tests are backed up by a corresponding series of analytical tests performed in a Toner Test Laboratory under controlled ambient conditions. The Laboratory at MSE is equal in equipment and instrumentation to lab operations at most toner plants. It includes measurements of particle size and size distribution, particle charge magnitude and polarity (e.g., charge to mass ratio, or Q/M), powder flow properties, bulk density, melt flow properties, and other toner variables. This type of rigorous testing is not just performed on toner, but on other cartridge components as well. They are physically and electrically tested for performance and reliability. According to Faczan, “We can eliminate virtually every defective product due to component performance before we even start to build it. That’s just one of many steps in our Intelligent Re-engineering™ manufacturing process.” There are also environmental test chambers in the Toner Test Lab for studying printer performance while subjecting a toner sample to extreme temperature and humidity conditions. By doing so, Faczan claims, “MSE boasts—and can back up—the longest product warranty in the business: 3 years!” CASH INCENTIVES MSE’s work force is divided into line operating groups. These teams compete against each other for cash awards on a monthly basis. First, such factors as attendance, tardiness, performance, amount of rework, number of cartridges remanufactured, etc., are graded in a point system. In addition to rewarding workers for turning out a high quality product, the team approach encourages the group to work together as smoothly as a well-oiled machine. It also prompts the team to help the weakest workers build their skills. All things considered, it raises the level of product quality and plant productivity. CUTTING EDGE TECHNOLOGY As recharging became a popular enterprise in the 1990s, OEMs watched their share of aftermarket sales shrink. To impede the rechargers, they switched to welding cartridges shut, thereby eliminating the screws or clips that held them together in earlier models. This move was a barrier to anyone attempting to recharge the cartridge with f resh toner, a new OPC drum, or other components. 20
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Rechargers responded quickly with ingenious hopper splitting tools, jigs and procedures to access the cartridge contents. Perhaps the most popular fix used a circular saw to slice open the plastic hopper. While simple and effective, this approach left a trail of plastic dust that might possibly contaminate the toner. Standardized remanufacturing techniques at MSE make a product “look” remanufactured. More importantly, the critical gap between the mag roller and doctor bar and between the primary charge roller and the OPC drum are finely adjusted. This alteration, especially in color cartridges where toner particle sizes are small (typically, 6 microns) and where color toner behaves much like a liquid, ensures an OEM type look and superior print quality. As with many other of its solutions, MSE took the high tech route. They built sophisticated, programmed, laser beam cutting systems that produce an extremely fine, clean cut and leave no detritus. More than this, it then enables a tight seal to be made using screws or clips so that when spent, this cartridge can be readily opened and refilled when it is returned by the MSE customer. At the Van Nuys plant, certain cartridges are resealed by ultrasonic welding, another proprietary system that has earned patent awards for MSE engineers and protection in the marketplace. To quote Luke Goldberg, “MSE takes pride in its Intelligent Re-engineering™ process in every phase of cartridge disassembly, refurbishment and reassembly.” Of this unique process, Goldberg notes,” MSE has evolved beyond simple remanufacturing to the more OEM-like approach of Intelligent Re-engineering. This approach starts with true manufacturer level co-development of custom matched materials. Next, our engineers creatively seek ways to overcome OEM built-in impediments to quality. We create the necessary equipment , scalable to production size, and the end result is a product with the look, feel, and quality of an OEM user experience.” At least 9 U.S. patents have been issued to MSE for its innovative ultrasonic welding equipment, laser beam cutting systems and other proprietary contributions to the art. To manage its bold patent acquisition policy, MSE recently engaged a fulltime, in-house patent attorney. Another focus of innovation is the use of a computer driven quality control system. With an ingenious programmer on its team, MSE fitted its production lines with sensors and systems that will stop any defective cartridge. Whether it is a missing part, a loose
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screw, or some other flaw, it will be stopped and removed for rework. CLEAN COMPONENTS What is also unique about the MSE plant is the employment of several, large-scale automatic, cartridge cleaning machines—which were co-developed to meet MSE’s specific needs. This equipment ensures the gears, drive rollers, fittings and other cartridge components are scrupulously clean, before delivering them to the reassembly line. Here again, is an example of MSE going the extra mile to ensure customers receive the highest quality product. CLEAN AIR A wall running the full length of the plant separates the initial emptying of returned cartridges and residual toner evacuation process from the rest of the plant. This, coupled with an unusually high air ventilation rate throughout the plant, results in the absence of airborne toner particles that could contaminate remanufactured cartridges on the line. For plant workers as well, the ambient air is therefore clean and fresh. I have been in dozens of toner cartridge remanufacturing plans and was deeply impressed with the cleanliness of the MSE plant—especially for its size and output. THE MEZUZAH Visitors to the state-of-the-art, 225,000 square foot plant on
Woodley Avenue are struck by the mezuzah they spot on the right-hand door jamb as they enter the building. This sight is then repeated by the many mezuzot (plural) affixed at every entrance to every office. Placed there in accordance with a biblical commandment, these decorative cases contain a scroll of parchment with handwritten prayers f ro m D e u t e ro n o m y. T h e mezuzah has been installed on doorposts for centuries; it is considered a guardian for all who enter the premises. In fact, the front of each case is prominently marked with the Hebrew letter “shin” ) which also stands for Shaddai, one of the biblical names for God. Thus, it is believed that God is our guardian, watching over everyone who comes and goes through each portal. Inscribed on the parchment scroll within each mezuzah are such verses that include one teaching monotheism, not idol worship: “the Lord our God, the Lord is One”; and another that instructs: “thou shalt love thy neighbor as thyself.”“ COMPUTERIZED DESIGN TECHNOLOGY Another important MSE mission is to develop precision machine parts and cartridge components for use in house. The first step is to identify and dimension an existing component. Using a three-dimensional laser micrometer, MSE designers are capable of creating engineering drawings that are accurate within a few microns (one micron is equal to one-thousandth of a millimeter). Using customized software, these design parameters can then be transferred to a UV-cross linked, epoxy-resin based, stereo lithographic apparatus (SLA) to create a solid part. Alternately, the same software can be used to create the reverse image—a mold for that same part. Having produced the solid part, MSE can then test it in a cartridge environment for both fit and function. If it doesn’t fit or perform properly, it can be modified. The three-dimensional object can be re-designed, redimensioned and converted into a working drawing; it can also be translated into CNC (computer numerical control) language for automated machining. This process shrinks the traditional length of time needed to first design and build a mold and then to go through the testing and tweaking phase to ensure the part is correct. In-house computerized design technology is another example of the extra mile that MSE will walk to create the most perfect remanufactured cartridge. If it can improve on a component,
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it has the engineers, computers and full function machine shop to make that happen. NO COMPATIBLES Another one of MSE’s key policies concerns compatible cartridges. Asked whether MSE uses any new or recycled compatible cartridges, Craig Faczan’s answer was a resounding “No! “MSE has always had a strict policy to protect us from patent infringement. In addition, we manufacture 100% of our components in-house. Nothing is outsourced.” Another reason is that MSE has been extremely successful in developing unique methods for collecting genuine OEM cartridge cores. In other words, they are fine without taking any risks. Here again, in a fiercely competitive search for these cores, MSE stepped up to the plate and found a way to ensure a steady stream of cores. How was this accomplished? They went the extra mile. MSE’s GREEN INITIATIVE Pursuing its mission to offer customers a lower cost alternative to OEM (original equipment maker) cartridges, MSE is already a key player in their Green Initiatives. Remanufactured cartridges go one step beyond recycling by conserving the energy that went into producing the cartridge in the first place. But, environmental policies also get top priority at MSE.
For openers, MSE’s cartridge testing program consumes more than 7 million sheets of paper per month! 100% of this paper is recycled with MSE reuses some of this paper for internal documents by printing on the second side (duplexing). According to Faczan, “Not only is it good for the environment and our bottom line, we’ve also proven that out supplies do not cause any abnormal wear and tear with duplexed color. Essentially, each MSE office is a test lab of sorts.” The entire MSE facility is fitted with recycling containers with separate bins to segregate glass, plastic, metal and paper waste. Scrap aluminum is also a byproduct of this ongoing program, generated by the OPC drum substrates that are removed from incoming spent cartridges. In the past year, based upon monthly reports, MSE has collected 1,519,210 pounds of paper, shrink wrap plastic, plastic bottles, steel, aluminum, and corrugated waste. These materials are sent to local collection centers on a weekly basis. Indeed, MSE’s entire work force has been educated and trained on the value in extending their mission beyond the world of toner cartridges. They have adopted the green initiative as a social and economic issue, raising their view from contribution to company and family, to country and world community, from a natural solution to a noble enterprise.
Editor’s Note: An initial version of this article, titled “The Cause for Quality”, appeared in a recent issue of imageSource magazine. This modified version is printed with permission of the publisher of that monthly periodical.
The Quest for Quality Accessing the Largest Market Segment By Craig Faczan, Marketing Manager, Micro Solutions Enterprises (MSE)
ABOUT THE AUTHOR A 14-year veteran of the imaging supplies aftermarket, Craig Faczan is Marketing Manager with Micro Solutions Enterprises (MSE) in Van Nuys, California. He can be reached at 800.673.4968, craigf@mse.com or by visiting www.mse.com. Many resellers and end users today see the value in remanufactured imaging supplies. Others are just beginning to see the light, prompted perhaps by the recent economic crisis. The fact is that reman toner and ink jet cartridges are environmentally more responsible, dollar wise more sensible, and employment-wise, more in step with the need to create jobs in support of our recovering economy. By marketing reman products, resellers can earn 2 to 5 times the margin available in selling OEM supplies. Further, end users can save, on average, anywhere from 20% to 30% of the cost of OEM cartridges. Therefore, if reman cartridges have equivalent quality, are environmentally responsible, and cost significantly less that the OEM product, why isn’t every one of your customers buying them? The answer is simpler than you think. 24
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THREE MAIN POINTS Let me reiterate the three main points to consider: 1) reduced environmental impact; 2) increased consumer savings; and, 3) increased dealer profitability. Let’s first take a look at the environmental aspects. Remanufacturing is said to be the highest form of recycling. By reusing certain non-wearing parts of a cartridge, our industry prevents millions of tons of plastics and metals from potentially entering landfills every year. There are several studies now available proving that the carbon footprint of a remanufactured cartridge is up to 65% less than a comparable OEM cartridge. This brings into play the energy factor. The amount of energy required to fabricate each cartridge and all of its mechanical and electrical components is saved when the cartridge is repaired
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and recharged instead of being discarded. The same is true of the labor factor. The skilled and unskilled labor that the fabrication of a new cartridge consumes is all saved if a reman cartridge is used in place of a brand new one. Regarding cost savings, I do not know of any company that (ethically) sells reman cartridges at a price higher than the OEM. Oddly enough, remanned cartridges are one of the few recycled products that actually cost less than a newly produced product. Although consumers can potentially save up to 80% on the cost of replacing a spent cartridge—as some Internet companies claim—I would question the quality of these products and the true value they offer the consumer. A realistic savings on a remanned toner cartridge is typically about 20-30%. The real challenge for a vendor in attempting to gain and maintain market share is directly attributed to the quality of its product. Someone once said to me, “You are only as good as your last cartridge!” I could not agree more. I’ve noticed that no one ever seems to cry foul when an OEM cartridge is defective. For example, while at the bank the other day, I had them print some documents for me. I almost laughed at the uneven density in a black bar across the top of the page. I checked the printer and, to my dismay, I discovered that it had an OEM cartridge in it! When
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I asked the manager about the print quality she said, “Oh, it’s always been like that.” If that had been an aftermarket cartridge, I’ ll bet it would have caused a few people to be more concerned! In today’s business environment, productivity needs to be at its maximum. Replacing defective cartridges and haggling with vendors over replacements and warranty issues regarding damaged equipment, certainly are not productive efforts. At some point, there becomes a significant difference between cost and price. Regardless of the discounted price and the minimized impact on the environment, a customer will (eventually) go elsewhere if a cartridge doesn’t work properly or deliver good print quality. THE TRUE COST OF POOR QUALITY Over the years, I’ve come to realize that many resellers do not have a clue as to the true cost of a defective cartridge. Not only are the initial defective product costs lost, but there are also lost margin, lost opportunities, lost customers, and even worse: lost good will, or reputation in the marketplace. In one model I created for a prospective customer, I was astounded at the actual amount of money they lost with every defective cartridge. When I looked at their defectives, I calculated the additional cost on their brand of compatible cartridges to be approximately $16 more per unit! Instead of the $59 they were
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(initially) paying for this cartridge, it was really costing them $75. That is roughly a 30% increase in cost they had never taken into account. For simplicity, let’s look at the following model. Let’s say you’re a dealer who pays $60 for a cartridge and then sells it for $100. Your profit is $40. However let’s assume that cartridge is defective. You now have to buy a replacement that costs you an additional $60. This results in your costs on that first cartridge rising to $120! Remember, you also have costs involved in the pickup/return and delivery of the replacement ($5-$10), personnel costs (lost time and aggravation), sales opportunity costs (time spent making sales) and potentially losing the customer altogether. If you sold 1,000 of these $100 cartridges and had a 5% failure rate, it would end up costing you $8,500 more than you thought you were paying. What you thought was your $60 cost actually totals nearly $70! With this brief analysis, you can clearly see that the hidden costs of defectives can significantly damage both your gross and net profits. If that rate dropped from 5% to 1%, your incremental defective costs would only be about $1.50 per cartridge. All the more reason to focus on quality.
strategic advantage over your competition. By becoming the sole vendor responsible for the upkeep and productivity of the machine, you now become invaluable to your customer base. Take service to the next level and offer a managed print service (MPS) solution. This strategic marketing approach enables you to bundle everything together and lock out the competition. Additionally, in an MPS contract, you decide what products to use. Reman cartridges—especially high yield and jumbo cartridges—will maximize your profits, minimize cartridge interactions, and even lower defective rates. I’ve heard many resellers say they want to sell more cartridges. What they should be saying is “How do I make more money?” What if I told you that you could sell fewer cartridges and still realize greater revenues? I bet you wouldn’t believe me! To do so, the key is to understand cost per unit of sale. In the case of toner cartridges, one must evaluate cost-per-page (CPP). In particular, jumbo toner cartridges make the most sense for clients. For example, let’s look at a model using the HP LaserJet 4250. The numbers may surprise you (see Figure 1).
CHOOSE YOUR MARKET Here in Los Angeles, it doesn’t snow. On the contrary, my hometown in southwestern Pennsylvania gets more than 60 inches of snow every year (on average). So, if you sold snow shovels, which market would you want to be in? The answer is obvious. However, when it comes to compatible toner supplies, many dealers can’t see the sunshine for the snow. According to market analysts at InfoTrends (Weymouth, MA), only 22% of end users buy compatible monochrome toner cartridges and 5% of end users buy compatible color toner cartridges. In other words, 78% of end users still buy OEM monochrome and 95% of end users still buy OEM color cartridges. So, ask yourself, “Are you trying to sell snow shovels in Southern California?” If thousands of cartridge companies are trying to compete for this small percentage of market share, it has to be quite competitive. There is so much talk in this industry about the influx of inexpensive overseas products (and I know many dealers do not even bother with bids because they basically are all about price). You may wonder then, how do I sell remans? The answer is simple, you must engage in a quest for quality cartridges. If you purchase the highest quality products you can successfully compete against the OEMs. You’ll be operating in the largest market segment, maintain larger margins, and retain long-term business based on customer satisfaction. MANAGED PRINT SERVICES If you are also servicing printers and copiers, you can gain a
As you can see, a dealer could sell 20 fewer cartridges, make nearly $2,500 more profit, and the end user would still save about 30% on cartridge costs. Other factors such as reduced environmental impact, fewer cartridge changes, less freight charges and fewer defectives have not been addressed in this model. In other words, the benefits for both the dealer and end user are even more than calculated as the quality of your cartridges is upgraded. Here again, one of your most important missions should be the quest for quality. SUMMARY It’s been my experience that dealers who sell high quality products, provide laser printer service, and offer jumbo cartridges have a significant advantage over their competition. In addition, they are able to capture and maintain more wallet share of both their existing and prospective clients. Quality is the key element to successfully selling remans. You can maintain higher margins, close more business, and keep your customers happy. At the same time, you probably won’t be left with a warehouse full of snow shovels!
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WELCOME TO MY CITY: JAKARTA By Kam Woon, CEO, Malindo Imaging Technologies ABOUT THE AUTHOR Kam Woon, who is an Australian, was appointed CEO in January 2009 to lead MIT into the next phase of its business. In this position, he will focus on product distribution into local and overseas markets. Mr. Woon is a qualified chemist with 1st Class Honors degree in chemistry and mathematics and more than 15 years experience in the imaging industry. His recent appointments include 8 years in International Sales with Static Control Components Inc, USA and Delacamp Australia Pty Ltd. He is very well versed in laser printing technology and the remanufacturing of laser toner cartridges. Mr. Woon believes strongly in the benefits of recycling for the good of the community and environment. He is committed to work with all remanufacturers to improve product quality and increase market acceptance and market share by delivering high quality recycled products. He may be contacted by email at kam@malindoimaging.com Do you know which Indonesian writer has sold more books here than anyone else? I am sure none of you know the answer. His name is Moammar Emka and his book is titled “Jakarta Undercover”. If you think Jakarta is conservative, then please read this book. My Jakarta is a sophisticated city with all the pleasures of life, offering unlimited fun and enjoyment. My Jakarta is a fashionable city with upscale shopping malls and luxurious fine dining. My Jakarta is a rich city with world-class nightspots, lined with loads of beautiful women. I am, of course, not blind to the grime, the traffic, the poverty and the slums, but life is all about what you do with yourself regardless of the many problems surrounding us. Misconceptions about Jakarta I was therefore both shocked and appalled to read a recent report by ORC Worldwide and Business Week that ranks Jakarta as the “second worst city in the world” (behind Lagos, Nigeria)! For expatriates who live and work here, Jakarta was rated as a “very high risk location” in a survey of “Hardship Posts.” That conclusion was based on “major problems” like pollution, disease and sanitation, political violence and repression, political and social
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environment, and availability of goods and services. One quote from the survey reads: “There are places, though, where it's so tough to live that employees can still get companies to pay them extra just for agreeing to work there. For decades, multinationals looking to expand into inhospitable places in the developing world have offered managers bonuses for accepting "hardship posts." While some companies are trying to cut costs by hiring managers locally instead of sending expatriates, many multinationals continue to pay top workers extra for agreeing to work in difficult locations.” Like any large city, Jakarta has its share of problems but it is certainly not the second worst city in the world. I have lived and worked as an expatriate in Singapore, Kuala Lumpur and Manila, and I place Jakarta at the top of that list as the best city to work and live in South East Asia. Jakarta offers the best balance for anyone seeking business opportunity and an affordable lifestyle of good food and entertainment. Only Lagos is worse than Jakarta? Have these people who did the survey ever been here? Another quote from the survey reads: No. 2 Jakarta, Indonesia Overall Grade: Very High Risk Location Major Problems: Pollution, Disease and Sanitation, Medical Facilities, Political Violence and Repression, Political and Social Environment, Crime Indonesia may be holding up better than many other developing countries during the global recession, but that doesn't make life in Jakarta much easier for expatriates moving there. Despite problems common to many Third World cities—risk of disease, poor sanitation, and excessive pollution—the Indonesian capital "can be an enticing location," according to ORC. However, Indonesia is the world's largest Muslim country and has suffered several high-profile attacks by Islamic terrorists targeting foreigners. "The threat of violence, from Islamic extremists in particular, is a serious drawback to living here," says ORC. This list of “major problems” is really based on a very archaic
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view of this country (please read my earlier article “Indonesia: Asia’s Emerging Tiger”). Unlike some of its neighbors, Indonesia is a true democracy and the only country in this region listed as a Free Country by Freedom House. Pollution and sanitation problems are no different from those of other large capital cities. Furthermore, we have some of the best hospitals with affordable rates. Let’s have a closer look at a few statements in the foregoing quotation. “that doesn’t make life in Jakarta much easier …” Expats are chauffeur driven everywhere and they can play with their Blackberries seated comfortably in air-conditioned Benzes and Beemers. Is that difficult? “disease, poor sanitation and excessive pollution …” There is definitely no virus or germ waiting to jump on you in Jakarta. The H1N1 virus hardly affected us. Surely the expatriate’s office and home are at the high-end. Surely they don’t work in the open next to fumes and dust. So what is the problem here? “largest Muslim country...Islamic terrorists” Are we being racially and religiously profiled? I am not an Islam but I do get offended by racial or religious specific allegations. “The threat of violence ….” Come on, this is not a daily threat. You are more likely to meet a traffic accident than encounter a terrorist bomb. It’s just common sense to take precautions wherever we live, be it Jakarta or New York City.
whole process took three months. • The medical facilities and hospitals here are first class and relatively inexpensive. Recently I spent a week at a private hospital to fix a spinal problem and the bill came to just $500. The same treatment in Australia would have cost four times as much. • The police here do not carry guns, just a baton. They do not need weapons to maintain law and order. You feel safe walking around. Of course, please exercise common sense and avoid areas known to be unsafe. • The traffic may be chaotic but it flows at a steady rate even during peak hours. There are “traffic volunteers” at almost every major intersection directing the traffic and of course, collecting a small tip for the service. Most expatriates are chauffeur-driven anyway, so the traffic is just an inconvenience that happens in the background. • After Singapore, Jakarta has one of the best taxi services in this region. The fare is very reasonable, the taxis are clean and you pay by the meter. But, please use only the recommended taxis (more on this later). • You feel like a millionaire here every minute because one US dollar is equal to about 10,000 Indonesian rupiahs. Things are cheap here for me compared to Australia, but I still bargain to save 1,000 rupiahs (it looks big but it’s only 10 cents).
My Personal Thoughts About Jakarta Following are some facts about Jakarta and Indonesia based on personal experience: • Jakarta is very cosmopolitan and no different from Singapore or Kuala Lumpur, except the people here are much more friendly and courteous. They always give service with a smile, even without tips! • Christians, Muslims and Buddhists live, eat and work together harmoniously, and inter-racial or inter-religious relationships and marriages are common and well accepted here. Unlike other countries, no one stares at you if you are dating someone of another race or color. • Indonesia is a free country, recognized for its open political competition, a climate of respect for civil liberties, significant independent civic life, and independent media. You can express yourself freely, without fear of arrest or intimidation. Try doing this in other neighboring countries and see what happens to you! • I have heard many complaints about the bureaucracy and corruption here, but personally I do not see what the problem is. I got my work permit within a month without having to pay a single cent extra to anyone. In a neighboring country, I was forced to pay an extra $1,000, besides the many free lunches I had to buy at “secret meetings” to expedite the application. What’s more the 30
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So, what do you think now? Still No. 2 hardship post? Hey multinational companies out there, give me Jakarta anytime and you don’t have to pay me an extra dime! I love to “suffer” the hardships here. You may find this funny but to me, Jakarta is like a very beautiful woman with a shady past. You fall in love with her, then you struggle to live with her, but you embrace her anyway because she is someone very special! Staying Safe If you still feel uneasy about visiting us but you still want to want to come anyway (good on you!), here are some simple tips to stay safe.
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WELCOME TO MY CITY: JAKARTA
Continued
• Bombings in Jakarta, as well as other cities overseas, usually target US branded hotels like the JW Marriott and Ritz-Carlton. As an extra safety measure, avoid these hotels and stay in locallyowned hotels. If you need help with good local hotels, please contact Discovery Holidays: discovery1@discovery-holiday.net • This is an obvious one: please avoid the hotspots. Avoid places where large numbers of foreigners hang out. Personally, I have never worried about this at all and I hang out at these hotspots almost every weekend. I refuse to cow in fear of terrorists. • To stay healthy, never drink tap water. Avoid ice with your drinks. Always buy your drinks in a bottle or can. Drink plenty of fluid to replace body water lost through perspiration, even if you don’t feel thirsty. I am not a doctor but I know that a body without sufficient hydration is more prone to infection. • Avoid eating too much hot and spicy food, no matter how good it tastes. You will be tempted here by the strong curry aroma but please consume these foods in moderation. • Be alert to your surrounding. If you must carry a handbag, hold it tight and be aware that there are thieves (usually on motorbikes) waiting to snatch this away from you. • Keep your valuables, passport and plane tickets locked in the hotels safe. Make a color photocopy of these documents and carry
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these copies with you. The police may stop you occasionally to check your documents. If you don’t have them, they will expect some cash to avoid heavier penalties. • Use only the recommended taxis. In Jakarta, we recommend Blue Bird and Silver Bird taxis. Be careful of Blue Bird clones (just like counterfeit cartridges, they look like the real deal). • The importation and possession of illegal drugs carries the death penalty. I don’t have to elaborate on this anymore; you have been warned. • There have been outbreaks of the Avian Influenza (bird flu) in the past but the risk to humans is believed to be very low. As a precaution, you should avoid visiting places where you may come in close contact with birds. At the peak of its outbreak, some restaurants posted advice that eggs should be thoroughly cooked, but I think this is probably going overboard with phobia. In closing, I invite you to visit my beautiful country this year for RechargExpo Southeast Asia at Jakarta Convention Center, July 14 – 16, 2010. I invite all my friends, suppliers and customers to support this event. (The final chapter will feature “Your First Trip to Jakarta?” A guide for the visitor making his or her first visit here, from arrival at the airport until departure.Look for it in next month's issue of Recharge Asia magazine!)
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Since established in 1980, Copytron Technologies Pte Ltd has evolved into one of the leading exporter of copier and laser printer parts and consumables in the Asia Pacific region. With customers spanning across all seven continents of the world, Copytron constantly strives to produce high quality Toner, Fuser rollers and Pressure rollers for Canon, Ricoh, Toshiba, Sharp, Kyocera Mita, Konica Minolta, etc. We provide high quality products with excellent pricing and services which enable us to be the OEM supplier for several private labels in Indonesia, China, India, Latin America as well as Middle East countries.
Items on display: Toner IR5000/6000, IR2270/28703570/4570, IR7200/8500, IR400/2800/3300, IR5570/6570, NP6/7/8000 series, NP6030/1215/2020
Upper and Lower Roller and Original Canon Spare parts Sejak berdiri tahun 1980, Copytron Technologies Pte Ltd telah berevolusi menjadi salah satu perusahaan export terbesar di bidang fotocopy dan tinta laser baik spare parts ataupun consumables di daerah bagian Asia Pasifik. Dengan pelanggan yang mencakup seluruh tujuh benua di dunia, Copytron terus-menerus berusaha untuk memproduksi Toner dan Rollers dengan kualitas yang bagus untuk mesin fotocopy Canon, Ricoh, Toshiba, Sharp, Kyocera Mita, Konica Minolta, dll Kita menyediakan kualitas barang yang bagus dengan harga yang terjangkau serta pelayanan dimana memungkinkan kita menjadi pemasok barang berkualitas dari kebanyakan untuk label pribadi baik di Indonesia, India, China , Latin Amerika begitu juga di negara Timur Tengah.
Contact Us: Copytron Technologies Pte Ltd 9 Eunos Ave 8A, Singapore 409461 Tel: (+65) 6748 7800 Fax: (+65) 6846 8667 Email: enquiry@copytron.com.sg
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2010 RechargExpo South East Asia Exhibitor List & Information (Part 1)
Huzhou Yuhua Stationery Co., Ltd Booth NO.: A002 Website: www.hzyuhua.com
TNY Trading Co.(Indonesia) Booth NO.: A026 Website: www.ciss-printerink.com
Unimarch International Pte Ltd Booth NO.: B001 Website: www.unimarch.com
Guangzhou Yuhan Paper Booth NO.: A012 Website: www.gzyuhan.cn
Bcinks China Booth NO.: A027\A033 Website: www.inks.com.cn
Oliser Indonesia Booth NO.: B002 Website: www.oliser.co.id
Hangzhou Flourish Ink Cartridge factory Booth NO.: A020 Website: www.vipciss.com
Navran Advanced Nanoproducts Development International Pvt.Ltd Booth NO.: A028 Website: www.nandipl.com
Tianjin Zhonghuan TCOA Electronics Company Limited. Booth NO.: B003 Website: www.tjcopyco.com.cn
Shanghai Anerya Environmental Technology Co.,Ltd Booth NO.: A029 Website: www.anerya.com
Total Solution(Indonesia) Booth NO.: B007 Website: www.totalsolution.cc
Crayon Trading Co., Ltd Booth NO.: A023 Website: www.revo-print.com
Copycare Office Products(India) Booth NO.: A030 Website: www.copycare.in
Baiksan OPC(Hanp) Booth NO.: B008 Website: www.baiksanopc.com
Advanced computer technology(HK) Co.,LTD Booth NO.: A024 Website: www.act100.com
Shenzhen Green Printer Technology Co.,LTD Booth NO.: A032 Website: www.greentoner99.com
ABColor Digital Science and Technology Co.,Ltd. Booth NO.: A021 Website: www.abcolor.org
Xiaoye Digital Technology Co., Ltd Booth NO.: A025 Website: www.xiaoyeshuma.cn
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Shenzhen Dongzhixin Technology Co.,Ltd Booth NO.: A034 Website: www.dongzhixin.com
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Fantac(China) Co.,ltd Booth NO.: B009 Website: www.fantac.com.cn
Union Technology International (MCO) Co. Ltd. (UTec) Booth NO.: B010 Website: www.union-tec.com
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Prime Success Company Limited Booth NO.: B011 Website: www.prime-success.com.co
Misiland Industrial (Nanjing) Co.,Ltd Booth NO.: B029 Website: www.misiland.com.cn
Roots Co.,Ltd Booth NO.: C005 Website: www.rootskorea.co.kr
Copytron Technologies Pte Ltd Booth NO.: B011B Website: www.copytron.com.sg
Omnimetric Technologies Sdn.Bhd Booth NO.: B030 Website: www.omnimetric.com
Prinko Image Co.,Ltd Booth NO.: D002 Website: www.zhprinko.cn
Zhejiang Sunrising Office Consumable Material Co.,Ltd Booth NO.: B017 Website: www.zjcg.cn
UniNet Imaging Inc. Booth NO.: C001 Website: www.uninetimaging.com
Zhuhai Kemei Electronics CO., LTD Booth NO.: D002B Website: www.ikemei.com
AFEX International(HK) Ltd Booth NO.: C002 Website: www.afex.cc
Xiamen Colorfly Digital Science Co.,Ltd Booth NO.: D003 Website: www.colorfly.com.cn
POWER COM Booth NO.: C003 Website: www.trendvision.com.cn
Guangzhou Fusica Digital Co.,Ltd. Booth NO.: D006 Website: www.fusica.com.cn
Jiashan Tianxin Modern Office Equipment Co.ltd Booth NO.: B018 Website: www.newtotal.net
Hangzhou Paradise Bird Co.,LTD Booth NO.: B019 Website: www.ttnms.com
Nanjing Gv Co.,Ltd Booth NO.: B023 Website: www.inkandmaster.com
Rainmaker Imaging &Empties Supplies Ltd. Booth NO.: B025 Website: www.rainmakerimage.com www.rechargeasia.com
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Lyra Releases Series of Reports for Wide-Format Market Three New Reports on CAD Hardware and Supplies, the Solvent Market, and Aqueous Graphics Hardware and Supplies Lyra Research, the digital imaging authority (www.lyra.com), has released of a series of reports that cover the wide-format printing market. The three new wide-format market reports are based on key findings from Lyra's Wide-Format Printing Industry Advisory Service (WFS) 2009 forecast. Included in the series are the following three reports:A Tumultuous Period for CAD Hardware and Supplies Markets: Worldwide Forecast, 2006-2013; Worldwide Forecast for the Wide-Format Solvent Market, 2006-2013; and Worldwide Forecast for Aqueous Graphics Hardware and Supplies, 2006-2013. A Tumultuous Period for CAD Hardware and Supplies Markets: Worldwide Forecast, 2006-2013 examines why the market for wide-format CAD ink jet hardware and supplies experienced a steep decline in 2008 and 2009, and why it is expected to decline further as a result of the recession. Macroeconomic and industryspecific problems such as the global downturn in the architectural, engineering, and construction (AEC) sector and the lengthening of the printer life cycle are battering OEMs and end users alike. As a result, Lyra’s 2009 WFS forecast reflects a level of decline that is without precedent in the industry and projects that hard times will impact the industry for the next few years. Specifically, this report analyzes hardware, ink, and media in the 24- to 44-inch (61 to 112 cm) wide-format CAD ink jet printer segment. For more information on A Tumultuous Period for CAD Hardware and Supplies Markets: Worldwide Forecast, 2006-2013, please click here. Worldwide Forecast for the Wide-Format Solvent Market, 2006-2013 analyzes and provides forecast information for the solvent market. It explains that solvent manufacturers face longterm challenges in addition to the effects of the brutal, short-term recession, and it provides a comprehensive outlook for solvent
printer, ink, and media shipments and revenue. Specifically, the report covers six wide-format solvent market segments: high-end (elsewhere), high-end (China/South Korea), midrange (elsewhere), midrange (China/South Korea), low-end (1+ meter), and lowend (<1 meter). Details are also provided regarding the maturity of the market, the need for new hardware platforms, the impact of alternative ink jet technologies on the industry, and the influence of environmental regulation. Worldwide Forecast for Aqueous Graphics Hardware and Supplies, 2006-2013 discusses how the recession has caused aqueous graphics vendors, ink manufacturers, and media suppliers to search for ways to stabilize their businesses over the last 12 months and position their companies for long-term growth. This report covers aqueous graphics hardware (24- to 44-inch and 44+ inch wide-format graphics printers); competition that the market is encountering from solvent, UV-curable, and latex devices; the consolidation of aqueous production; shipment and revenue figures for ink and media; and the hardware installed base. For more information on Worldwide Forecast for Aqueous Graphics Hardware and Supplies, 2006-2013, please click here.
“ These forecast reports provide keen insight into the economy’s impact on the market; hardware, ink, and media shipments and revenue figures; the demand for new technology; and the competitive and regulatory forces that are shaping the market’s future,” commented Andrew Lippman, senior analyst for Lyra’s Wide-Format Printing Advisory Service. Two Additional Wide-Format Reports to Be Published In addition to these three reports, Lyra’s Wide-Format Printer Advisory Service will soon release two more market reports: Wide-Format LED Hardware, Toner, and Media: Outlook and Worldwide Forecast, 2006-2013 andWide-Format UV-
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RECHARGEasia Lyra Releases Series of Reports for Wide-Format Market
Curable Hardware and Ink: Outlook and Worldwide Forecast, 2006-2013. Both of the new reports will be available for purchase by visiting Lyra’s Industry Reports. Sign up for Lyra’s Free Research Briefs Sign up now for Lyra’s Hard Copy, Marking Supplies, Media Supplies, Consumer Imaging, Europe, and China Research Briefs, which feature forecast information and primary research data. The research briefs are delivered via e-mail approximately every quarter. Special bulletins also are distributed that contain information regarding Webcasts and events related to each of the topics in the briefs. About the Wide-Format Printing Advisory Service Supported by an experienced team of analysts and researchers, Lyra’s Wide-Format Printing Advisory Service (WFS) tracks and quantifies the burgeoning wide-format UV-curable printer market and the changing dynamics of the wide-format aqueous and solvent printer markets. Lyra recently enhanced the WFS by including added coverage of the aqueous printer markets and a new database of product specifications. The database provides
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product specifications for every wide-format aqueous, solvent, and UV-curable printer that is currently in the market. The service also includes a regionally segmented annual forecast for aqueous, solvent, and flatbed UV-curable hardware, ink, and media; forecast perspective reports; primary market research studies; and analyst inquiry. Lyra Research: The Digital Imaging Authority Lyra Research collaborates with imaging industry decision makers worldwide, enabling clients to strengthen their market position and achieve profitable growth. Lyra's expert analysts and editors help clients devise and implement creative solutions to business challenges, arming them with competitive intelligence, strategic and tactical advice, news and analysis, and market forecasts. Since 1991, Lyra’s custom research and consulting, advisory services, award-winning journals, and innovative events have set the standard for analysis of imaging hardware, consumables, and digital photography markets. Visit www.lyra.com to learn more about how Lyra can be your strategic business partner.
9 Insights to Help Guide Your Social Media Marketing Program By Heidi Cohen Heidi Cohen is the president of Riverside Marketing Strategies, an interactive marketing consultancy. She has over 20 years’ experience helping clients increase prof itability by developing innovative marketing programs to acquire and retain customers based on solid analytics. Clients include New York Times Digital, AccuWeather.com, CheapTickets, and the UJA. Additionally, Riverside Marketing Strategies has worked with numerous other online content/media companies and e-tailers. Prior to starting Riverside Marketing Strategies, Heidi held a number of seniorlevel marketing positions at The Economist, the Bookspan/Doubleday Direct division of Bertelsmann, and Citibank. Since 2002, Heidi has been a member of the faculty of NYU’s master of science in integrated marketing program, where she received NYU's Outstanding Service award. Heidi is also a popular speaker on current industry topics. Marketers can learn a lot about social media marketing by watching the 2010 Winter Olympic Games. To compete in the Olympics takes hard work, dedication, and resources, much of which is never seen by viewers. Breathtaking performances that appear effortless to spectators belies the many hours of practice required to compete on a global stage. Social media marketing also takes hard work, dedication, and resources to effectively work as part of a well-rounded marketing plan that yields top results. Just like Olympic gold medalists, social media marketing rock stars like Chris Brogan, BL Ochman, and Lee Odden make it look easy. But a successful social media marketing program requires serious time and effort. Here are nine insights from the Olympic athletes that marketers can apply to their social media marketing to yield better results: • Have long-term goals. Olympic athletes spend their lives
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focused on winning their sport’s gold medal. Similarly, companies must have goals for their social media marketing efforts. Generally, they include one or more of the following: expand prospect and customer base, support the purchase process at every step, aid search optimization, provide post purchase support, and/or build relationships with advocates. • Put in sufficient practice time. In social media terms, this means becoming a member of the community and helping others by contributing valuable information for your target audience. • Get strong support from home. In the social media eco-system, senior management acts like the parents who take their future Olympians to practice and coach them. Unlike other forms of corporate communications, social media requires active senior management buy-in, support, and participation. Social media needs senior management's human face and voice. They give
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employees the guidelines and resources they need to actively participate on behalf of their company in carefully selected social media environments. • Listen to your coach. For social media this translates into listening to your customers and other members of the social media community to hear what they have to say. Just as athletes watch videos of their performance to determine where they need to improve, companies must examine how the community is reacting to the content they contribute. • Marshal training and coaching resources. Similarly, social media marketing requires sufficient resources in terms of personnel and budget for content creation, execution costs, and support marketing. • Have a team behind you. No Olympic athlete makes it on their own. They need coaches and team members for support. Similarly, social media marketing requires more that just the one person who is the face of the company. It requires support across an organization. Among the departments that may be involved are marketing, product development, PR, customer service, market research, Web site, database, and analytics. • Learn from past mistakes. Be willing to fail. While competing, some Olympic athletes make mistakes or fall, but when they do, they learn from these missteps and improve their performance. The same can happen to companies that participate in social media. Given the dynamic nature of social media, sometimes companies make mistakes or their actions have unforeseen consequences (whether they're active in social media or not). It may take time and experience until a firm finds the combination of efforts that work effectively and achieves their goals. It’s important for a company to understand that they can rebuild their relationships with customers and social media participants after experiencing a social media faux pas, but it takes a lot of effort and corporate
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patience and willingness to admit their failure publicly. • Perform in public. This is at the heart of Olympic competition. Similarly, every social media related action a business does is public, which is why social media requires transparency. This can be an issue for highly regulated businesses like financial services and pharmaceuticals. • Track progress to improve your performance. Just as an athlete may count the number of weight room reps or practice runs they put in to build up their endurance and perfect their moves, it’s important for companies to monitor the impact of their social media marketing efforts. This includes: 1. Counting the number of followers and user engagements including comments, e-mails, phone calls, and letters. 2. Analyzing content and sentiment of consumer input to determine how customers feel about your products and company. 3. Measuring the amount of time users are engaged with your social media efforts because this equates to attention, a scarce commodity in today’s world. 4. Assessing the value of earned media, additional impressions yielded by social media views, and pass-alongs. Just as O lympic athletes must train and hone their performance, companies can't expect to become social media darlings overnight. Companies need solid goals and management support, including the commitment of resources. To develop an effective social media marketing program requires a willingness to accept that it’s not necessarily a straight path to success. Rather, success is built by monitoring your progress and making adjustments to your marketing to get it on track. And once you have achieved a degree of social media success, remember you can’t slack off. In such a dynamic marketing area, there is always something new coming along that will require your attention.
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Top 10 Predictions for Hardcopy Peripherals Market in 2010 in Central and Eastern Europe, the Middle East, and Africa What lies ahead for the hardcopy peripherals (HCP) markets of Central and Eastern Europe, the Middle East, and Africa (CEMA)? IDC, a leading global IT research and advisory services provider, offers its top 10 predictions for the coming year. “It’s no surprise that slowing economies and shrinking demand in 2009 pushed companies to cut costs and scale back operations,” says Mitri Roufka, IDC CEMA Research Director, Imaging & Hardcopy Devices. “And IT was no exception to this trend. Costcontrol measures introduced last year will be lifted only slowly and cautiously in 2010. However, IDC does see signs of a return to more normal spending, including investment in non-critical IT projects postponed last year.”
Renewed albeit uneven growth IDC expects the CEMA HCP market to return to growth in 2010, with businesses and government leading the way. However, given the size of the decline in 2009, a region-wide recovery is not expected
before 2011/2012, as many key markets – including Russia, Turkey, South Africa, and Ukraine – have been severely impacted. Cost considerations to change HCP acquisition and usage patterns In 2009, economic pressures changed end-user behavior, causing them to consider total cost of ownership (TCO) as well as purchase price when acquiring devices and/or supplies. This trend is expected to intensify in 2010, as users learn more about the full costs associated with document infrastructure, and how to control such costs. The economic crisis has increased Internet purchases of HCP devices and ink/toner supplies, especially by home office/small office (SOHO) and small business users. IDC expects online sales to continue gaining share in 2010 at the expense of physical stores. Large and very large businesses as well as government organizations will speed their adoption of managed print services (MPS) and document outsourcing services as they look to improve their bottom lines and manage costs more flexibly. Given the diversity of the CEMA region, however, levels of readiness to adopt outsourcing concepts vary considerably. Continuing shift towards color laser and multifunctionality Sales of laser devices will grow faster than those of inkjet devices in 2010 in the CEMA region. Laser HCP purchases will often be driven by the need to consolidate functionalities into one device, namely an MFP. Color laser technology (especially MFPs) will constitute the fastest-growing laser segment and will propel overall laser technology growth. At the same time, operating cost considerations will drive users to adopt tools that control color printing. Sales of inkjet devices will continue to shift toward MFPs. IDC predicts that almost 80% of the inkjet devices sold in CEMA in 2010 will be multifunctional devices. The continuous introduction of enhanced, competitively priced models will continue to drive MFP sales, particularly to the SOHO segment. Intensifying face-off between original suppliers and third-party consumables producers The financial crisis and increased vendor prices for original consumables pushed demand toward third-party suppliers in 2009. HCP vendors are expected to increase their efforts to regain some of the market share lost to producers of compatible consumables, while compatible producers try to capitalize on the momentum gained during the crisis to further expand their business. End users could benefit, as the market expects new alternatives and price cuts.
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RechargRussia Expo 2010: A Great Opportunity to Get to the Russian Aftermarket of Printing Supplies RechargRussia and RechargEast Magazines are happy to invite you to take part in the renewed expo dedicated for printing and imaging supplies, which will take place in Moscow, Russia. The exhibition RechargRussia EXPO is organized every year by RechargRussia and RechargEast Magazines in Moscow, Russia. Everything connected with printer and copier repairs, spare parts, laser and inkjet cartridge remanufacturing is presented and exhibited at the expo. Local companies from the industry as well as international suppliers and manufactures exhibit their products to visitors from Russia and CIS countries at the expo. Companies from 12 countries took an active part in the exhibition in 2009. Over 2400 local visitors participated in the 3-day edition of the 2009 trade show. Over 90% of the visitors come from local aftermarket companies willing to collaborate locally and internationally. The feedback from both the participants and visitors the 2009 expo was extremely positive as they managed to accomplish their goals: Uninet, USA: We believe that the Russian market has a lot of potential, especially the color printing segment. The same trend has been seen in Americas during the last 5-6 years. So, we are very enthusiastic about the market and we will definitely come here next year. Business-Inform, RUSSIA: We are happy to have been invited
to participate. We’ve got 200 new contacts during the expo. We are glad to get in touch with companies from the regions and other countries, like Ukraine and Belarus. Zhuhai Printmax, CHINA: We came to the exhibition to find reliable local partners. To us the Russian market is really huge, and we will explore it carefully. In 2010 the new expo will be held on June 29-30, 2009 in Moscow, in the building of the Moscow Government, at the address: 36, Novyi Arbat Str. The 2010edition has already seen high interest amongst local and foreign companies. By March 1, 2010, over 85% of all the available booths were already booked. By this it is possible to state that, despite difficult economic conditions in the region, the Russian and CIS markets are very attractive for aftermarket suppliers, manufacturers and distributors. According to various local sources, the market for printing supplies in the ex-USSR countries is far from being saturated. So, probably, it is time to take part in the growth of the Russian and CIS aftermarkets of printing supplies. The 2010 expo will be organized during 2 days from July 29 to July 30 preceded by a 1-day conference. All further details can be found at www.rechargrussiaexpo.com or support@rechargeast.com
SIGN CHINA 2010 Successfully Held in Guangzhou SIGN CHINA2010 was held at China Import and Export Fair Pazhou Complex, Area B from March 2nd toMarch 5th, 2010. It’s estimated that it will gather over 1,000 exhibitors taking near 90,000 square meters exhibition space, and its number of attendees will exceed 56,000. Hall 9.1 & 10.1 & 11.1: Large Format Printer, Printing Device, Consumables & Acrylic Sheets Section (350 exhibitors) Here’re some foreign exhibitors info which I visited in SIGN CHINA. Durafos Inc. is a premier manufacturer and distributor committed to providing premium digital imaging inks and other supplies to the large format, flatbed and desktop printer market. EASYCHANNEL COMPANY LIMITED. focuses on products development with manufacturing and marketing in mainland China, specialized in Solvent Printer Spare parts and Inks. JK MEDIA has enhanced efforts to produce Quality Inkjet Media through steady Research and Development as the leading Printing Fabric Manufacturer in the world. We has produced Solvent Media, Dye Pigment Media and Sublimation Media on 44
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the basic of advanced chemical technology and supplied our proud products to domestic and international marketplaces. ITINK Co.,Ltd. Has produced high quality ink which can make consumers satisfied and show optimal printing image,based on its technologies accumulated for many years in field of inkjet ink.. W inner Bearings Co.,Ltd is a professional par ts manufacturer,leader in the high-speed linear guide industry. Moorim is a leading paper producing company in Korea. Moorim has been advancing as MOORIM PAPER producing high-quality printing paper, MOORIM SP producing higher value-added special paper, MOORIM POWERTECH being a professional energy business, MOORIM OFFICEWAY being a distribution company of office supplies, MOORIM LOGITECH being a professional logistics business, MOORIM CHEMTECH growing as a general maker in the area of Reprographic and so on, expanding various business fields like energy, logistics, distribution, OA ink, etc. centering around paper manufacture. Moorim declared new CI and slogan ‘Bridging the Future’ on the 50th anniversary of its establishment. Moorim will be the paper total company in Korea.
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HP Files Patent Infringement Suit against Four Hong Kong and Taiwan Companies According to numerous reports, including The Wall Street Journal and Bloomberg News, Hewlett Packard has filed a lawsuit in a U.S. federal court in San Francisco alleging that four Chinese companies, based in Hong Kong and Taiwan, infringed on its patents in ink cartridges and converted more than 300,000 original HP printheads and sold them worldwide as produced by Hong Kong-based Mipo. In addition to Mipo,other defendants include MicroJet Technology, PTC Holdings and SinoTime Technologies. MicroJet Technology is a Taiwanese printer cartridge maker, PTC Holdings is headquartered in Hong Kong, and SinoTime Technologies is a U.S. affiliate of Mipo. HP has accused MicroJet of infringing upon six of its patents in ink cartridges and alleges that MicroJet sold these items under its own name or as part of generic or private-label cartridges sold to other companies, including Mipo and PTC. The suit
further alleges that Mipo listed the patent-infringing cartridges on internet sales outlets such as Amazon.com and Craigslist. HP alleges that company representatives bought the products in question from Amazon.com between April and June 2009. According to The Wall Street Journal, Hewlett Packard seeks to ban the defendants from selling the alleged patent-infringing products in addition to using its products (as in the allegation that the defendants converted original HP printheads). Together with other monetary awards, HP is seeking triple the damages suffered resulting from the alleged patent infringement. Speaking on behalf of MicroJet, a company representative said that their lawyers are researching the situation but that Hewlet Packard never contacted them prior to the suit. While the representative confirmed that Mipo is a customer of MicroJet, he added that MicroJet has no ties to either SinoTime or PTC.
Ricoh Introduces Aficio GX e5550N GelSprinter Color Printers Ricoh Americas Corporation, a leading provider of digital office equipment, introduced the new Ricoh Aficio GX e5550N, the latest installment in its GelSprinterTM line of color-inkjet printers. Designed for business environments, the GX e5550N replaces the previous Aficio GX 5050N to provide a highquality and affordable alternative to laser printing where speed and duplexing are required to meet high-volume demands. With Ricoh’s GelSprinter technology, the GX e5550N utilizes an enhanced viscous gel ink formula for better performance in dry environments. With fast drying, waterproof properties, this improved ink meets the realization of published yields while eliminating smudging, bleed-through and page curling. In high-volume settings, keeping up with demand while maintaining highquality results is critical. The networkready GX e5550N supports workgroups with 30 pagesper-minute print speeds in both fullcolor and black and white modes, a fast 40-second warm-up time, and first print 46
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speeds of five seconds or less with the ability to print up to 999 sets per job. Print jobs flow seamlessly through a standard 250-Sheet paper supply that can be expanded by up to two 500-Sheet Paper Feed Units. Standard automatic duplexing further enhances productivity while saving paper as users can print double-sided at high speed on plain paper. A key enhancement of the GX e5550N over the previous model is the use of bi-directional, motorized ink pumps, offering improved reliability and ink yields. Other essential features of the GX e5550N include a tilting LCD control panel for improved operability, the ability to capture counter data remotely with the option of Ricoh’s intelligent remote management solution @Remote, and support for the latest networking standards including Macintosh, host-based and PCL 5c/6 printing support. The Ricoh Aficio GX e5550N not only addresses many users’ printing needs, but helps businesses to meet their environmental goals. An improved Economy Color Mode produces crisp text and graphics that increase the longevity of supplies. ENERGY STAR Version 1.1 compliant, the GX e5550N does not require heat to operate, using just 38 watts during normal printing and roughly 3.5 watts in Energy Saver Mode. Additionally, the system is manufactured free of hazardous materials and produces zero ozone emissions, resulting in a low carbon footprint with minimal impact on the environment. “Most businesses rely on laser printers to handle a lot of their document output needs,” said Matt Sakauchi, vice president,
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RECHARGEasia Ricoh Introduces Aficio GX e5550N GelSprinter Color Printers
Office Printer Business Group, Ricoh Americas Corporation. “The GX e5550N with GelSprinter technology offers the speed and versatility of a laser printer in an affordable and reliable inkjet printing solution that not only produces outstanding color documents, but further demonstrates Ricoh’s commitment to helping our customers become more environmentally friendly in their business practices.”
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for a solution with minimal environmental impact. • Refuse to fuse. Unlike typical laser printers, GelSprinter models do not require heat to operate. The ENERGY STAR-qualified GX e5550N uses just 38 watts when printing and as little as 3.499 watts in Energy Saver Mode so you can print with near-instant readiness and low total cost of ownership. Consumables and Yields
General Features • Fast-drying viscous gel inks are the key, permanently embedding your images into the very fibers of the paper for sharp text and indelible prints that won’t blur or bleed–even upon contact with water and highlighting markers. • Support workgroups with standard Ethernet connectivity and powerful controllers. Enable Windows, Macintosh, and Citrix
users to access laser quality printing at an inkjet price. • Maximize productivity with a fast 40 second warm-up time, a first print speed of 5 seconds or less, and print up to 999 sets per job. • Take advantage of maximum uptime and low total cost of ownership with High Yield Print Cartridges that last for thousands of pages and are replaced individually to keep per-page costs and maintenance to a minimum. • Reliably print onto a wide range of media from plain paper to glossy stocks using belt feeding technology for a versatile solution. The optional 100-Sheet Multi-Bypass Tray prints onto heavy stocks up to 140 lb. Index and feeds banner pages up to 8.5" x 51" long. • Expand the 250-Sheet standard paper supply with one or two 500-Sheet Paper Feed Units to meet the needs of busy workgroups and print longer jobs with minimal interruption. • Save paper and reduce user involvement with standard automatic duplexing. GelSprinter technology allows users to print two-sided documents at high speed on plain paper with confidence. • Choose the level of image quality to match your application. Print internal drafts at 300 x 150 dpi, and maximize image quality with up to 3600 x 1200 dpi equivalent resolution for the in-house production of customer-facing materials. • Enhance your image for less than laser. Get professional image quality, businessclass media capacity, plus automatic two-sided printing onto plain paper in a cost effective solution. • Drive down printing costs without sacrificing quality. Ricoh’s Economy Color Mode produces crisp text combined with eyecatching graphics to stretch supplies while maintaining the effectiveness of color. • Go green. The GX e5550N is part of Ricoh’s growing family of GelSprinter products that is manufactured free of hazardous materials, participates in supply recycling programs, has no preventative maintenance parts, and produces zero ozone emissions 48
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About Ricoh Americas Corporation Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network of authorized dealers markets and distributes products in North, Central and South America. To learn more about the Af icio GX e5550N and Ricoh’s full line of products, please visit www.ricoh-usa.com.
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Epson Announces Two High-Volume Business Color Ink Jet Printers Epson B-310N and B-510DN Provide Powerful Productivity and Affordable Color Printing Epson America announced a pair of powerful, compact business color ink jet printers – the Epson B-310N and B-510DN. Designed for workgroups and small to medium size businesses, the B-310N and B-510DN provide high-volume color network printing with exceptional performance, reliability and productivity. Easy to own and operate, the B-310N and B-510DN printers offer high-yield ink cartridges, a high-capacity front loading paper cassette and an affordable ink cost per color page. “There is a big demand for fast, economical color network printing in a variety of business environments ranging from real estate offices to medical clinics and the Epson B-510DN and B-310N more than fill this gap,” said Anna Jen, director of new business development, Epson America, Inc. “Businesses that print a lot of color documents or wishing to print more in color will benefit most from the new Epson B-Series printers.” Both models feature high-capacity front paper cassettes that hold up to 500 sheets to facilitate high-volume, uninterrupted printing; the B-510DN holds letter or legal-size paper and the B-310N holds letter-size paper with an optional legal-size paper cassette. In addition, both the B-310N and B-510DN provide networkability, fast print speeds and high yield ink cartridges. They also offer hassle-free operation and maintenance to help users get back to the business of producing printed color documents that help enhance productivity and communication. About the Epson B-310N The Epson B-310N is the economical color network printer to own and operate offering speeds of 19 black/18 color ISO pages per minute1 and ink costs as low as 6¢ per color page2 (based on cartridge MSRP divided by ISO page yield). Other key features include: High-capacity paper cassette to boost productivity by holding up to 500 letter-size sheets (legal-size paper cassette optional) Four individual, high-yield ink cartridges which allow about 3,000 pages (black) and 3,500 pages (color) to be printed before replacement (ISO page yield)2 Versatile rear sheet feeder to support specialty media like envelopes, sheet labels, and Epson Premium Presentation Paper Matte Monthly duty cycle of 10,000 pages (2,000 recommended) to support busy workgroups3 Easy maintenance with intelligent nozzle verification system 50
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which checks and cleans the print head on a regular basis to ensure premium print quality ENERGY STAR® qualified MSRP: $399 High Productivity High yield supplies up to 3,000 pages mono and 3,500 pages colour. Also has extensive paper handling with 650 pages standard capacity, 2 paper sources and automatic duplexing. Share the printer across workgroups with high-speed networking. And with a standard capacity cartridge set included in the box, you'll be ready for business straight away. Excellent Reliability Reduce downtime thanks to a monthly cycle of up to 10,000 pages due to the Micro Piezo print head which lasts the life of a printer and a very strong paper feeding mechanism. The Auto Nozzle Check System keeps the print head clean to maximise print quality at any time*1. Extensive media support Print on a vast range of media and paper sizes including; letterheads, plain and recyled envelopes. It is also ideal for fast, crisp text or high quality full colour marketing materials. Quality is assured in colour, black and white text printing even on plain paper with pigment-based Epson DURABrite Ultra Inks. Prints also dry very quickly and are durable, water and smudge resistant thanks to the ink's unique resin coating. About the Epson B-510DN The Epson B-510DN delivers high operational cost savings with ink costs as low as 4¢ per color page2, when using the highest capacity ink cartridges available for the printer (based on cartridge MSRP divided by ISO page yield). Other key features include: High print productivity with speeds of 19 black/18 color ISO ppm1 Easy to replace, high yield ink cartridges to reduce downtime and increase productivity Highest yield ink cartridges which print about 8,000 pages (black) and 7,000 pages (color) before replacement2 High-capacity front loading paper cassette to facilitate high volume printing by holding up to 500 letter or legal-size sheets Paper saving built-in duplexer for double-sided printing to help stretch budgets
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Versatile rear sheet feeder for specialty media such as labels, envelopes and Epson Premium Presentation Paper Matte High color print productivity with monthly duty cycle of 20,000 pages (4,000 pages recommended)3 Easy maintenance with intelligent nozzle verification system which checks and cleans the print head on a regular basis to ensure premium print quality ENERGY STAR® qualified MSRP: $599 High Productivity High yield supplies up to 8000 pages in mono and 7000 pages colour. It also has extensive paper handling with 650 pages standard capacity, 2 paper sources and automatic duplexing. And thanks to high-speed networking you can share the use of the printer across workgroups. Excellent Reliability Reduce downtime thanks to a monthly cycle of up to 20,000 pages due to the Micro Piezo print head which lasts the life of a printer and a very strong paper feeding mechanism. The Auto Nozzle Check System keeps the print head clean to maximise print quality at any time. Extensive media support Print on a very wide range of media and paper sizes including;
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letterheads, plain and recyled envelopes. It is also ideal for fast, crisp text and high quality full colour marketing materials. You’ll experience the best in quality in either colour or black and white text printing when combined with our pigment-based Epson DURABrite Ultra Inks, which dry very quickly and are durable, water and smudge resistant thanks to the ink's special resin coating. About Epson America, Inc. Epson America, Inc. is a leading provider of an extensive range of printers, 3LCD projectors, scanners and point-of-service printers that are renowned for their high quality, functionality, innovation and energy efficiency. Epson America is a U.S. affiliate of Seiko Epson Corporation, which employs more than 70,000 people in 106 companies around the world. Seiko Epson is committed to its ongoing contributions to the global environment and for the second year in a row has been named to the Dow Jones Sustainability World Index, an indicator for leading companies in economic, environmental and social criteria. Note: Specifications subject to change. Epson is a registered trademark of Seiko Epson Corporation. All other products and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. 1. ISO ppm is based on the new print international standard for measuring print speed. Black and color print speeds are determined in default, single-sided mode, in accordance with ISO/IEC 24734. Actual print times will vary based on system configuration, software, and page complexity. See www.epson.com/printspeed for details, including complete ISO reports. 2. Cost per page is the combined cost of black and three colors, derived from the ink cartridge MSRP divided by cartridge yield. Cartridge yields are based on continuous printing of a suite of five black and color pages as required by ISO/IEC 24712. Actual yields will vary considerably for reasons including images printed, print settings, temperature and humidity. Yields may be lower when printing infrequently or predominantly with one ink color. A variable amount of ink remains in the cartridges after the “Replace cartridge” signal. Part of the ink from the first cartridges is used for priming the printer. Ink is used for both printing and print head maintenance. All inks are used for both black and color printing. Both the B-510DN and B-310N ship with standard-capacity ink cartridges. For more information about yields, see www.epson. com/cartridgeinfo 3. Monthly duty cycle is the highest duty a user could expect in a month, based on near-constant operation of a device of this kind. It is not recommended that the device be run at this duty. For best device performance, run the device at the recommended duty. For more information about the Epson B-510DN and B-310N business color ink jet printers, visit www.epson.com.
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Lexmark’s New All-in-One Printer Wins Small Business Summit Award Lexmark International, Inc. (NYSE: LXK) introduced a new addition, Pinnacle, to its award-winning line of professional allin-one (AIO) inkjet printers at the Fifth Annual Small Business Summit 2010, where it was immediately awarded a 2010 Hot Tech Demo Award. Pinnacle, like the other Professional Series AIOs in the line, is designed to help small to medium-sized businesses (SMBs) increase productivity while saving them time and valuable resources. Additionally, Pinnacle features 4-in-1 capability, a Webconnected1, easy-to-navigate 4.3 inch capacitive touch screen, and the world’s lowest-cost black ink2. “The introduction of Pinnacle builds upon the momentum and success Lexmark has garnered with its award-winning touch screen AIOs, providing yet another model that enables our customers to go way beyond printing,” said Paul Rooke, Lexmark executive vice president and president of its Imaging Solutions Division. “Customers have told us that the cost of supplies is their primary pain point when it comes to printing. Combining our $4.99 cartridge pricing with the ease-of-use and functionality of Pinnacle’s touch-screen menu and SmartSolutions helps our customers be more efficient, saving both time and money,” Rooke added. The Summit’s judges recognized Pinnacle with a 2010 award for: providing unique ways to save money with $4.99 black ink cartridges that offer a high yield of 500 pages3, increasing productivity with one-touch SmartSolutions and offering peaceof-mind with an industry-leading five-year warranty4. “There are so many new technologies in today’s market that small businesses have a hard time knowing which to buy and how to use them most effectively to maximize productivity,” said Ramon Ray, editor, Smallbiztechnology.com. “It’s refreshing to see Lexmark’s Pinnacle – a real AIO tool with Web solutions that add a much-desired layer of simplicity to business processes.” As highlighted in Lexmark’s recently launched national advertising campaign, its $4.99 black ink cartridge delivers an immediate impact on SMBs’ bottom line. L exmark’s SmartSolutions, an array of disruptive applications that are changing the perception and expectation of the inkjet AIO category, also add value to Pinnacle. In addition to print, scan, copy and fax functions, SmartSolutions include shortcuts such as Business Card Scanning, workflows and unique apps to expedite day-to-day office tasks such as Scan to Evernote and Stamps.com Shipping. Lexmark’s Pinnacle will be available beginning in April 2010 54
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via major national and regional retail outlets, online retailers, distribution partners and direct from Lexmark at Lexmark.com for $299.99. SmartSolutions applications are available for free download and are also available on the Lexmark Interact, Prestige and Platinum touch screen models. About Lexmark Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, solutions and services that help them to be more productive. In 2009, Lexmark sold products in more than 150 countries and reported approximately $4.0 billion in revenue. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners. All prices, features, specifications and capabilities are subject to change without notice. 1. Internet access, computer and router required. Does not have Internet browser capability. Not all displayed content can be printed. 2. Based on 105XL black ink cartridge’s $4.99 MSRP in US dollars and an average yield of 510 standard pages, estimated in accordance with ISO/IEC 24711. Actual yields vary based on images printed and other factors. Lowest black ink cost claim based on comparison with other inkjet all-in-ones original black ink cartridge MSRP's as of January 2010. 3. Average continuous black declared cartridge yield of standard pages is in accordance with ISO/IEC 19798. 4. 1 year limited warranty plus 4 year extended limited warranty at no additional cost upon online product registration within 90 days of purchase. See Statement of Limited Warranty for details To learn more about Lexmark's Professional Series and Home Office Series of printers, please visit www.lexmark.com.
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Remanufacturing the Okidata B-4545 Toner Cartridge By Mike Josiah and the technical staff at Uninet Imaging A division of Summit and Uninet Products
Mike Josiah Mike Josiah is the Technical Director at Summit Technologies, a division of Uninet Imaging. A global distributor of toner, OPC drums, wiper blades and other supplies. An industry veteran since 1987, Mike is a member of ASTM committee F.05, the STMC Technician Certification Committee as well as an STMC trainer. He regularly contributes articles and teaches seminars at association meetings and trade shows. The Okidata B-4545 MFP printer was introduced in January 2008. They are based on a 21ppm, 600 DPI engine. The toner cartridge lists for $169.00 and is rated for 6,000 pages, the drum unit is rated for 20,000 pages. They are nice simple cartridges and with list pricing at $170.00, very profitable to do! These machines use the next generation of cartridge chips. Instead of a chip attached to the cartridge, they use a smart card type chip that is installed by the user into the machine. There is a slot on the machine just under the LCD display that houses the card. The card must be replaced each cycle. New replacement cards are available. The cartridges used in this printer are as follows: Toner 52116101 Drum 56120301 It has been a while since the theory of a 2 cartridge monochrome system has been covered so we have included it here. The drum charging system used here is rather unique, as is the toner developer roller. The toner cartridge printing process is best explained as a series of steps or stages. In the first stage, the drum charge brush and the Pre-charge film both place a charge on the OPC drum. The Precharge film starts the process off by placing a preliminary charge on the drum which increases the efficiency of the charge brush. See Figure 1 In the second stage, the laser beam is 56
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Figure 1
Figure 3
fired onto a rotating mirror (called the scanner). As the mirror rotates, the beam reflects into a set of focusing lens. The beam then strikes the OPCâ&#x20AC;&#x2122;s surface, leaving a latent electrostatic image on the drum. See Figures 2 & 3
roller with a separate resin conductive sleeve that fits around it. This DC bias voltage is controlled by the printerâ&#x20AC;&#x2122;s intensity setting, and causes either more or less toner to be attracted to the drum. This in turn will either increase or decrease the print density. Both the Charge Brush and developer roller DC Bias voltages are controlled by the printerâ&#x20AC;&#x2122;s intensity setting. The amount of toner on the magnetic roller sleeve is controlled by a double Doctor blade system. This system has the first blade use pressure to keep the coating of toner on the developer roller sleeve constant.
Figure 2 The third stage (developing stage) is where the toner image is developed on the drum by the developing section, (or supply chamber), which contains the toner particles. The toner is held to the developer roller sleeve by a DC bias voltage supplied by the high voltage power supply. The developer roller consists of a rubber type www.rechargeasia.com
Figure 4
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Remanufacturing the Okidata B-4545 Toner Cartridge
The second blade has a DC bias voltage which charges the toner. See Figures 4 & 5
Figure 5 As the laser exposed areas of the OPC drum approach the developer roller, the toner particles are attracted to the drums surface due to the opposite voltage potentials of the toner, and laser exposed surface of the OPC drum. See Figure 6 In the fourth stage (transfer stage) the toner image is then transferred to the paper as it passes below the drum by the transfer charge roller, which places a positive charge on the back of the paper. This positive charge causes the negatively charged toner on the drum’s surface to be attracted to the page. The small diameter of the drum, combined with the stiffness of the paper causes the paper to peel away from the drum. See Figure 6 In the fifth stage (separation stage) the paper separates from the drum. The static charge eliminator (Called the “Charge Neutralizing Needle here)weakens the attractive forces between the negatively charged drum surface, and the positively charged paper. This prevents toner dropouts
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onto the paper at low temperatures and humidity and also prevents paper from wrapping around the drum. See Figure 6. In the Sixth stage (fusing stage) the image is then fused on to the paper by the fuser assembly, which is comprised of the upper and lower fuser rollers. The paper passes between a heated ceramic fusing element and a soft lower rubber roller that presses the page up into the upper heating element. The upper heated element then melts the toner into the paper. See Figure 7
Figure 9 Tools needed: Toner approved vacuum. A small common screw driver A Phillips head screwdriver Needle Nose Pliers Supplies Needed:
Figure 7 In the Seventh stage (Drum cleaning stage) the OPC drum is cleaned. These cartridges are considered to have a 100% transfer system. As such they have a dust remover brush in the drum unit, but not a waste chamber. The chip on these cartridges has a few functions. It detects a new cartridge when it is first installed, detects the cartridge is properly position in the printer, and of
Okidata B4545 toner Toner Magnet cloths Lint-free synthetic cotton 4"x 4" pads 99% pure Isopropyl Alcohol Cotton Swabs 1) Remove the fill plug on the end of the cartridge. Dump the old toner out and discard. Vacuum the outside of the housing and the developer roller. Turn the developer roller a few times to vacuum all sides of the roller. See Figure 10.
course monitors toner low and toner out. See Figure 8
Figure 10
Figure 8 Figure 6
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Figure 9 shows how the toner and drum cartridges fit together. www.rechargeasia.com
Although we don’t recommend it, once clean, you can fill the cartridge install the plug and you’re done! We don’t recommend this way because the Doctor Blade needs to be cleaned each cycle. Failure to do this will allow toner to build up on the blade causing vertical streaks, and eventually a ruined Developer Roller. The best way is as follows:
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2) To fully c lean this cartridge, the Developer Roller must be removed. 3) Remove both springs from each side of the developer roller. See Figures 11 & 12.
Figure 14
Figure 18 alcohol. See Figure 19.
Figure 11
Figure 15 Figure 19 11) Align the foam seal onto the small plastic posts on the hopper. See Figure 20
Figure 12 4) Remove the blue colored bushing from the left side. See Figure 13
Figure 16
Figure 20
Figure 13 5) Remove the pink bushing from the right side. See Figure 14 6) Remove the developer roller. See Figure 15 7) Remove the 2 screws from the doctor blade. See Figure 16 8) Remove the doctor blade. Carefully separate the foam seal from underneath the blade. Be careful not to tear this foam as the cartridge will leak. See Figure 17
Figure 17 9) Clean any remaining toner dust from
the hopper and seals. See Figure 18 10) Clean the Doctor Blade with a cotton swab and a small amount of acetone. Remove any remaining residue with another cotton swab and 99% Isopropyl www.rechargeasia.com
12) Install the doctor blade and two screws. Make sure the contact leaf spring is touching the back side of the blade. See Figures 21 & 22 13) Clean the Developer Roller Sleeve with a lint free cotton cloth, and place aside. 14) Install the developer roller gear side to the left. Make sure the clear spacers have the flat side down and that they are not crimped. See Figures 23 & 24 15) Install the pink bushing on the right side of the developer roller. The clear RECHARGEasia
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Remanufacturing the Okidata B-4545 Toner Cartridge
Figure 21
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Figure 25
Figure 29 See Figure 30
Figure 22
Figure 26 Figure 30 19) Install the developer roller cover. The clear plastic band should be under the bushing. See Figure 31
Figure 23
Figure 27 17) Install the small springs on both sides of the developer roller. The clear plastic band should be under the bushing. See Figures 28 & 29
20) When packaging the cartridge donâ&#x20AC;&#x2122;t forget to include a new smart card! The printer will not accept the cartridge as new without one. As stated in the beginning of this instruction. The card is to be installed by the end user, and the slot is located just under the LCD display on the printer. See Figures 32 & 33
Figure 24 plastic band should be over the bushing. See Figures 25 & 26 16) Install the blue spacer on side of the developer roller. plastic band should be over the bushing. See Figure 27 60
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Figure 31
Image defect chart: Figure 28 18) Fill the cartridge with B4545 toner. www.rechargeasia.com
Image defect charts are a good tool to help narrow down a problem that is causing an image defect. For this chart to work, the
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Figure 32
Figure 33
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defects must be in line with one another. In other words the second and/or third marks must be in a straight line from the first. Measure the distance from the first to the second marks in and refer to the chart to see what parts may be causing the issue. 50.6mm Transfer roller 51.8mm Developer roller sleeve 75.3mm Lower fuser roller 94.2mm OPC drum
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MSE Welcomes Luke Goldberg Micro Solutions Enterprises (MSE), an industry leader for quality compatibles, welcomes industry veteran, Luke Goldberg as senior vice president. Luke Goldberg has joined MSE as the SVP with responsibility for worldwide sales and marketing. Goldberg will also be instrumental in plotting the strategic direction of the company and global expansion of the MSE branded products. Goldberg is a 19 year veteran of the imaging supplies aftermarket both on the raw materials and finished goods side of the business He last held the position of SVP for FGIC. Goldberg is a respected industry leader who is well known for his keen industry insight and knowledge of global trends and OEM strategies.
Goldberg said, “MSE has been an innovator in this industry since they opened their doors over 15 years ago. Their commitment to quality and to brand creation are integral to the efforts of the marketplace since its inception; that is to offer customers a true alternative to high priced , OEM imaging consumables. MSE manufacturing continues to evolve to the point that their product is ‘Intelligently Re-engineered’ versus simply re-manufactured. MSE continues to invest in advanced patented technologies, engineering, and infrastructure to truly be able to stand up to claims made by many that their products meet or exceed OEM standards. In addition to their dedication to quality, MSE also fosters a family oriented, team approach which engenders not only dedication, but a sense that all contribute to the whole. I was also attracted by MSE’s commitment to the environment which is evidenced by such milestones as achieving ISO 14001 compliance and numerous other programs under their “Green Initiatives” platform. I am looking forward to joining this team of focused professionals and to bringing my experience to the table as we approach this new decade.”
About MSE Micro Solutions Enterprises (MSE) manufactures a full line of high-quality compatible monochrome, color, MICR and JUMBO toner cartridges. The company utilizes more than 28 patents and patent-pending technologies in their Intelligent Re-engineering manufacturing process. MSE’s manufacturing capacity exceeds 300,000 toner cartridges per month and 100 percent of all MSE products are proudly manufactured in the U.S. The company owns and operates more than 260,000 square feet in California and Pennsylvania as well as additional distribution facilities in Canada, the Netherlands, Brazil and Israel. MSE offers full solutions for outsourcing, private labeling, private packaging, and blind drop shipping. The company also offers award-winning sales training, customized marketing materials and additional value-added services. For more information, Please visit www.mse.com
Yunsu Roll out YSB Type Toner Cartridge Refilling Machine Recently,Yunsu roll out YSB type toner cartridge refilling machine, which you can carry the machine to visit your customer to refill the toner cartridges. This machine make use of the YSA type’s patent technology and it doesn't need to dismantle the toner cartridge apart, suck the residual toner with negative pressure ,and refill new toner under close environment. When refilling new powder into the toner cartridge, you neither brush or blow the waste powder nor hurt the operator's lung health. Beside those advantages, there are three characters: 62
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Firstly, it is small. The dimension is only 43.6×33.5×51cm. Secondly, it is light. The weight is only 10kg, lady can easily carry it. Thirdly, there is oil maintenance free vacuum pump in the machine and a handle on it and you can carry it so easily. Yunsu company produce this machine because of many customers have been requested. With this toner cartridge refilling machine, receiving customer telephone, just to take the machine to the customer once , you can give good service as before and also save a lot of time and cost.
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Cartridge World Helps the Environment and Offers Savings on Earth Day When it comes to recycling and being environmentally conscious, most people view it as time consuming and costing too much money. Now, Cartridge World is making it easy to save on both fronts. Cartridge World, the world’s fastest growing ink and toner remanufacturing retailer and franchisor with more than 650 locations in the U.S. and Canada, is reminding everyone on Earth Day (April 22) that saving money and helping the environment is easy when it comes to reusing printer cartridges. A discarded printer cartridge thrown into a landfill can take up to 450 years to decompose and with more than 350 million cartridges thrown out every year in North America alone, it all adds up to mountains of unnecessary waste. Since printers are commonplace in every home office and business, it makes sense to reuse and refill empty ink and toner cartridges – and saves money in the process. “With our continued commitment to recycling, we look forward to the day when reusing and refilling cartridges is as common as separating waste materials in our homes,” said Steven Yeffa, President of Cartridge World Americas. “Recycling programs for cans, bottles and papers are mainstream, but few realize the additional impact they can make by reusing and refilling printer cartridges. The 40th Anniversary of Earth Day in 2010 provides Cartridge World customers a way to be earth friendly and save their hard earned money in the process.” Customers simply swap out their empty cartridge or purchase one already prefilled and find a significant savings compared to buying new. Recycling bins are also stationed at all Cartridge World retail locations for the general public to drop off their empty cartridges.
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Cartridge World recommends the following tips for an environmentally friendly home office/business: • Refill and reuse empty printer cartridges – Empty ink jet and toner cartridges can be refilled and reused multiple times. • Use rewriteable CDs and DVDs so they can be re-used again. • Print double-sided. • Decrease margin areas to fit more copy on a page. • Double-check your drafts before you print. • Communicate with team members about who will bring printouts to meetings. • Turn off all electrical equipment at night.
Cartridge World reports some shocking ink and toner cartridge facts: • It takes about a gallon of oil to make a new toner cartridge. This will help save oil, especially with the current gas/oil situation. • Almost eight cartridges are thrown away per second in the United States. • In North America alone, over 350 million cartridges per year are discarded in our landfills, and that number increases by 12 percent annually. • Every remanufactured cartridge saves nearly 2.5 pounds of solid waste from being deposited in landfills. • Seventy percent of used printer cartridges throughout the world are currently being thrown out • In one year, if the world’s discarded cartridges were stacked endto-end; they would circle the earth over three times.
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Static Control Announces the Appointment of Terence Law as a Senior Sales Director Law, who will work from Static Control’s Hong Kong office, is a veteran of the imaging industry who understands the rapid ly growing and ever-changing Chinese market. He worked as a director for Xerox/Fuji Xerox (Hong Kong) Ltd. before coming to Static Control. E d S w a r t z , Fo u n d er and CEO of Static Control,
says, “ The Chinese market is extraordinarily important to Static Control and our vision for the future. The potential for this market is enormous, and Terence Law can help Static Control continue as an integral part of the industry as it grows and develops in the Far East. Terence can help Static Control become an essential partner with Chinese
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remanufacturers.” Law has been undergoing intensive training at the world headquarters for Static Control in Sanford (N.C.) USA. The manufacturing facilities have been extremely impressive, he said. “I can see the enormity of what it takes to be the market leader in the imaging aftermarket,” Law said. “The state-of-the-art technology at the manufacturing plants is impressive, as is the tremendous dedication to quality. Static Control’s commitment inspired me. I now understand how important it is to use Static Control’s products so that our customers can be assured of producing the finest remanufactured cartridges.” Static Control, headquartered in Sanford, North Carolina, is the Global Leader in Aftermarket Imaging and Remanufacturing Technology.
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FGIC Releases Matched System for HP P3015 Future Graphics Imaging Corporation, the world’s leading distributor of highquality Comprehensive System Solutions for remanufacturers, announces the release of a superior matched system for the HP P3015 remanufactured cartridge.
Released in the fall of 2009, the 42 ppm P3015 replaced the P3005 series while utilizing the same basic engine technology. Aspects of the cartridge architecture, however, are slightly different. For example, the OPC for the P3015 has a similar drive gear element to the P2055, but the two are not interchangeable. Only six months after the OEM release, FGIC is offering a specially designed MK Imaging toner that shows exceptional ID, lower backgrounding and better toner consumption lower than the OEM. The new MK Imaging toner for P3015 remanufactured cartridges is available for both the standard (CE255A) and high
yield (CE255X) cartridges. FGIC has also developed a lightweight, easy to use tool (patent pending) that quickly removes the OEM drum drive element and easily reinstalls it onto the MK Imaging drum while preventing damage. T h e M K I m a g i n g t o n e r, O P C , compatible wiper blade and drum drive gear tool are in stock now and ship from convenient locations around the globe. To see test data, contact your FGIC sales rep or download a detailed “Engine Overview” on fgimaging.com. Remanufacturing instructions for the P3015 are also available for free download.
Faroudja Offers Bulk Toner for Oasis Releases Two new the Xerox 6280 Samsung Chips Faroudja Toner has released color toner in 10-kilogram (22-pound) bags for the Xerox Phaser 6280. Bags are sold for black, cyan, yellow and magenta, and can be purchased individually or in multiple quantities. “In recessionary times like these, bags are a great alternative as you can save 40 percent or more,” said Tim Farrell, marketing director. “So we’re pleased to offer the Xerox 6280 in bulk, which should maximize profit for our customers.” Faroudja also supplies carrier in 10-kilogram bags (carrier is required for each cartridge with the toner), as well as dedicated Xerox 6280 smartchips. Faroudja Toner stocks color toner for HP, Okidata, Xerox Phaser and supplies a wide range of parts and recharging tools. For more information about Faroudja Tonera, Visit: www.faroudjatoner.com
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Oasis Imaging Products, Inc. released two new replacement chips for the Samsung ML 3470/3471 (S7CH3470) and the Samsung ML 3560/3561 (S4CHML3560HY ) Monochrome Laser Printers. These two chips join Oasis? long list of both dedicated and universal repair and replacement printer chips. Oasis has utilized the best chip vendors in the business to provide competitive prices on all of the printer chips that are needed in the aftermarket remanufacturing industry. “Instead of being reliant on a single vendor, we have had the good fortune to work with five of the premier chip manufacturers in our industry” said Dave Weaver, Materials Control Manager for Oasis. “This provides more options as we strive to provide the most important products, at cost-effective prices for our customers.” To order, or for more information about replacement products offered by Oasis for the Samsung family of printers, go to www.oasis-imaging.com
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ILG Releases Two New Jumbo Toners: CB435X and CB436X ILG (International Laser Group) releases two new JUMBO Toners CB435X and CB436X compatible to its line of highyield toner cartridges. The CB435X is for use in the monochrome HP Laserjet™ printer series P1002/1003/1004/1005/1006/1009. ILG’s quality alternative CB435X toner delivers a 20% higheryield of 1800 pages compared to OEM 1500 page yield. The CB436X compatible toner also delivers a 20% higher page yield of 2400 pages. The CB436X is for use in the HP Laserjet ™ P1505/M1522 printers; both cartridges offer the high quality print performance you would expect from ILG. ILG is the only company in the world to offer an extensive line of high-yield JUMBO COLOR™ products. The Jumbo toners in monochrome and color offers 20%-50% higher page yield, with the same quality manufacturing standard of ILG’s American made products. Jumbo Colors™ are designed for HP printer series: 3600, 3800, 4600, 4700. Jumbo yield cartridges reduce the MPS per page cost substantially, especially when factoring in the time savings. “We are truly unique and proud to offer such an in-depth line of Jumbo Toners and Jumbo Color Toners. MPS providers, resellers, and dealers can benefit and prosper from our competitively priced,
American made quality products. We offer private labeling, next day delivery and drop shipment to our clients. We are here to provide the top quality products to help grow our clients’ business.” Said Joe Shulman, V.P. of sales and operations.
About ILG Founded in 1988, ILG is one of the world’s top private-label contract manufacturers and distributors of compatible imaging supplies. Located in Woodland Hills, CA, ILG operates three additional distribution facilities in Illinois, Texas and Pennsylvania enabling us to offer next day delivery. For more information on International Laser Group, visit www.ilglaser.com.
Ink Jet Corporation Releases Inks for HP Z6100 Printer American Ink Jet Corporation has released a new ink set for the HP Designjet Z6100 printer. The new ink answers market demand for a solution for remanufacturing and recycling the HP 91 cartridges as AIJC continues to expand its line of compatible inks for the wide format digital imaging market. The new ink meets all the high-quality standards AIJC sets for all of its inks. AIJC’s new eight-color ink set meets O EM s t a n d a rd s f o r c o l o r, d e n s i t y, printhead life, image permanence and overall quality of output. “The Z6100 is one of the top quality high production printers on the market right now, so the market really needs a premium quality ink solution,” said Michael Andreottola, founder and CEO of American Ink Jet. “Making the best
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quality ink for the most difficult of printers is exactly what we have always been able to do better than anyone else. The bottom line is customers that use our ink will save a lot of money without sacrificing quality, and that is going to be a huge help in these tough economic times.” AIJ uses a proprietary sub-micron purification and filtration process to filter inks to less than .5 microns, resulting in high-quality, trouble-free inks. AIJ’s new inks are a “plug and play” solution, meaning users do not need to adjust for color or flush existing OEM ink from their printer prior to installing cartridges filled with AIJ inks. The new ink set has been tested with all major media types, including coated papers, micro-porous photo papers, tyvek, vinyl, canvas and fine art papers. Founded in 1983 AIJC is dedicated
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to developing and manufacturing ink jet inks. AIJC adds these new inks to an already established line of wide format compatible inks that includes inks for the HP 80, 81, 83 and 90 cartridges. AIJC also manufactures inks for most other wideformat printers. AIJC has already begun shipping the new inks and samples are also available upon request. Visit www.americaninkjet.com for more information.
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UNINET APPOINTS DAVID GIANNAMORE AS SENIOR SALES MANAGER FOR UNINET WEST COAST Los Angeles, CA - UniNet proudly announces the expansion of its sales force with the appointment of David Giannamore as Senior Sales Manager for UniNet West Coast. David Giannamore will be in charge of managing sales strategies and initiatives for Uninet U S We s t C o a s t a n d international sales teams, as well as increasing business development opportunities to foster U n i N e t ’s c o n t i n u e d growth. Giannamore brings over 15 years of experience in the areas of sales and management. Prior to joining Uninet, he held key sales and management positions at Canare Corporation, and Transtar Industries to name a few. Nestor Saporiti, UniNet President and CEO commented, “David is a significant addition to our team. In addition to his professional and educational background, he brings strong personal and leadership qualities that will continue to drive our sales team forward.”
UNINET EXPANDS US EAST SALES TEAM WITH APPOINTMENT OF ETTA ADAMS Los Angeles, CA - Uninet announces the appointment of Etta Adams to Sales Account Executive for Uninet East Coast. In her role, Etta’s primary responsibilities currently include sales, building and maintaining excellent relations with existing clients and providing outstanding customer service to the UniNet por tfolio of clients. Etta Adams, a proven sales professional brings to Uninet over 18 years of experience in the
toner remanufacturing industry, including previous positions at Static Control and Oasis Imaging. “We are thrilled to have Etta Adams joining Uninet. Her previous success and sales approach fit well within our company’s strategic plans and initiatives,” said Joe Dovi, UniNet East Coast General Manager.
UNINET LAUNCHES XGENERATION™ COLOR TONER & COMPONENTS FOR XEROX PHASER 6140 Los Angeles, CA - UniNet Imaging Inc, announces its latest release of the XGENERATION™ color brand toners, smartchips and key components qualified for the use in the Xerox Phaser 6140 color laser printer.
The newly released Xerox Phaser 6140 printer is rated at 19 ppm (black) and 21 ppm (color). This printer is targeted at small workgroups, and includes all the standard features of higher priced printers at an affordable list price of $399USD. The Xerox Phaser 6140 utilizes small toner cartridges that can easily be refilled. The toner cartridges are rated at 2,600 pages for the black and 2,000 pages for the colors. OEM toners are priced at $90USD per cartridge, leaving plenty of room for remanufacturers who can collect the empties. For further information, please contact UniNet at + 1 (424) 675-3300 or visit www.uninetimaging.com
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Message from the Publisher 4 月， 在刚刚过去的这段日子里，最惹人注目的焦点事件，恐怕都发生在无 论是在 IT 领域还是在影像耗材领域都有着巨大影响的企业巨头“惠普”公 司 身 上。 惠 普 去 年 9 月 针 对 加 利 福 尼 亚 州 3 家 公 司 InkPlusToner.com、 Comptree 以及 Smartone Services 等 11 家公司向美国国际贸易委员会 (ITC) 提出了指控，要求该委员会禁止这些公司的墨盒进口。近日又宣称已经向美 国加洲地方法院对台湾、香港等多家公司提起诉讼，控告这些企业侵犯其墨 盒产品的专利。就在大家瞠目结舌的时候，3 月中旬，惠普宣布已经与 3 家 公司达成了一项和解协议。惠普称，InkPlusToner.com 和 Comptree 已经 同意停止进口，并向惠普支付数额不明的赔偿金。此外，惠普预计还将与 Smartone Services 达成一项类似的协议。而珠海格力磁电有限公司已经向一 位行政法法官提出请求，要求其终止国际贸易委员会的调查。 事实上，惠普此次的专利诉讼并非平地生雷，从惠普去年后半年到今年第一季度的财务报表来看，很明 显打印影像类产品以及耗材，在惠普整体的财政收支上一直占据着较大比重，并呈现逐渐增长的趋势，这在 惠普全球业绩当中日益显得突出。然而在影像耗材领域，惠普自去年 6 月以来，在中国市场的产品关注度首 次低于佳能，而在全球市场，又受到佳能，理光等的强有力的竞争，无论是眼前利益还是从长远战略角度来看， 惠普都觉得非常有必要进一步巩固自在影像耗材领域的地位和优势。那么，此次的专利纠纷，谁又能说只是 一个偶然？ 戏剧性的转折发生在这之后，先是在美国加洲爆出惠普的所谓耗材回收计划，几乎并未像其承诺那样运做 良好。而之后在中国，惠普公司因违反相关的服务协议而受到曝光，“蟑螂门”事件不仅让舆论哗然，更让更 多的消费者对其服务态度深感愤怒。我们不得不做出这样的“联想”：希望惠普的打印机和耗材质量，不会因 为蟑螂而受到影响。 当然您如果对这样的剧情还觉得乏味的话，我们今年的 2010 年中东 - 东南亚办公耗材展绝对是您放松心 情，获得收益的不二之选。在印度尼西亚，您除了能把美丽的巴厘岛风景尽收眼底，在享受身心的解放和愉悦 之外，专业的展会规模和内容，也将让您在享受休闲的同时，获得事业上的成功。 雅加达，我们再见！ 执行编辑 刘师同
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Big Trick in a Small Inkjet Cartridge
小墨盒潜藏大猫腻 ——解析墨盒的环保问题 技术造福人类这句话，适合很多 消费品，却偏偏在打印机原装墨盒上受 阻。据统计，一年中我国废弃的墨盒超 过了4500万个，硒鼓超过400万个，总 体积超过了40余万立方米，如果将这 些废弃的耗材装入火车车厢，足可装满 5000节。而据环保部门测算，一滴残墨 污染60立方米的水源，一个废弃墨盒污 染1立方公里水源。 喷墨、激光打印造成的挥发性物质 污染，还对臭氧层有巨大破坏作用。仅
可惜雷声大，雨点小，迄今未对墨 盒污染的第一责任人——打印机厂家进 行强力约束，未建立起有效的墨盒回收 体系，致使消费者对墨盒回收的意义所 知甚少，有的根本没听说过。目前我们 的生存环境中，墨盒随意丢弃，比比皆 是，污染日趋严重。 声言视环保为生命的惠普公司，在 国外热衷环保，1992 年起就在世界 27 个国家推广开展了“地球伙伴行动”， 回收了数千万个硒鼓。在中国却选择冷
上海地区，相当于每年在城市上空抛撒 4万公斤对人体有害的污染粉尘。
漠，在中国干了什么？在惠普北京 4S 店里，柜台热情推销，废弃墨盒回收箱 却设在冷清的角落，鲜有提及。在打印 机销售的主销渠道商场和电器城里的惠 普柜台，打印机销售广告铺天盖地，回 收环保宣传却几近于无，见不到一个回 收箱，也无墨盒回收的相关宣传。打销 售广告是为利润，环保回收宣传是为履 行企业的社会责任，利润可以追逐，企 业的社会责任就可以不履行吗？惠普在 其官方网站上质问：“非原装耗材真的 环保吗？”提出他们的环保理念：“环 保不等于回收废旧原装耗材”，“非原装 碳粉由于缺少统一生产标准，臭氧、苯 等潜在的材料释放量均可能超标。非原 装碳粉泄露会导致细小的碳粉漂浮在空 气中，吸入身体会引起不良反应。”惠 普公司做“环保宣传”，不是环保回收 广告宣传，而是将其所谓的环保，当成 产品的卖点，重点还是放在销售、利润 上。 高声呐喊“创新科技 助力环保”的 爱普生公司是如何作为的呢？推广“微 电压技术”，“压电喷墨技术具有墨点 形状规则、没有溅射、墨点大小可控、 喷射速度可控、定液体、腐蚀机会少、 喷头寿命延长等优点。”爱普生强调产 品使用中的环保性能，可对产品使用后 的环保问题只字不提，目的也是突出产 品卖点，促进产品销售，追逐利润。其 他品牌打印机厂商对回收墨盒的态度和 做法，也与惠普、爱普生大致类似，处 于无环保回收宣传、无回收有效措施状 态。
小墨盒引发环保大难题 墨盒中主要含有碳、铅、汞、镉、 六价铬、聚合溴化联苯(PBB)和聚合溴 化联苯乙醚(PBDE）等大量剧毒化学元 素和重金属粒子，废弃墨盒、固体废弃 物对土地和水域的污染持续1000年以 上！ 欧美早就如临大敌，其应对之策是 尽量促进墨盒的循环使用，减少墨盒废 弃量，因而欧美市场上填充墨水的销量 和品种逐年攀升。上世纪90年代，欧 洲市场黑色墨水平均增长52.9%，彩色 墨水增长40%。由于每年有近2.43亿个 墨盒遭到丢弃，与环保精神相违背，填 充、再生产品的地位及其环保价值备受 推崇。一份调查报告显示：欧美60%的 消费者在使用了填充(再生)墨盒后，就 不再购买原装墨盒。 我国对墨盒的污染也早有警惕。 信息产业部曾规定耗材的发展要符合 两个“有利于”：有利于环保，有利 于节约。一批有识之士也大声疾呼： “当心打印机打出新公害”，“尽快出 台对打印机耗材环境保护再生利用的相 关法规”，“绿色打印，势在必行”。 CCIA耗材专委会进行的一项民意测验 显示：96%的用户赞同凡销售之喷墨耗 材都可供用户填充，同时能回收再造， 以保护环境，降低用户开支，只有1% 的人反对，还有2%的用户持无所谓态 度。
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具讽刺意味的是，北京墨盒回收的 黑市却红红火火，一个墨盒的收回价高 达70～80元。黑市回收的墨盒是墨盒 小厂灌冲墨水销售用的，典型的假冒行 为。但这种假冒，却客观上对墨盒的循 环利用作了“贡献”。 小墨盒潜藏大猫腻 打印机厂家不仅在墨盒回收上鲜有 作为，在产品设计上，却有恶意破坏环 境之嫌。 耸人听闻，还是确有其事？ 1.买墨盒送打印机的猫腻 打印机市场有一个怪现象：“买 墨盒送打印机”，打印机价格频频“跳 水”，原装墨盒价格却一路高昂。这由 个别商家的零星之举，演变成几乎所有 商家常用的促销手段。 打印机技术先进、结构复杂，与 之相比，墨盒的技术含量和结构复杂 程度微不足道。打印机低价倾销、白 白奉送，厂家不怕赔钱？不怕。因为厂 家卖、送打印机赔的钱，可以从墨盒利 润中赚来，而且一赚就是几何倍数的增 长。 2.墨盒芯片的赚钱的猫腻 打印机厂商在墨盒内装入芯片，有 两个作用：打印机检测墨盒是否匹配， 是否原装的墨盒。厂家把打印机的销售 与墨盒捆绑到一起，打印机损失墨盒补 的销售策略。二是读码，对墨盒打印张 数记数，到了设定值，不管里面有没有 残墨，都不再打印。 而现实情况是：这个芯片，只读取 墨盒实际墨量打印数的三分之二，在墨 盒尚有三分之一的墨水时，就强制
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小墨盒潜藏大猫腻
续
墨盒报废。广州市产品质量监督检验所 2007年对爱普生打印机的检测，证实 了这一点。检测发现，爱普生墨盒中的 芯片并不能正确反映墨盒剩余量，当显 示“墨尽”信号、打印机停止工作时， 墨盒中还有三分之一的残墨。各品牌打 印机的消费者均反映，当首次为打印机 加墨时，会发现原装墨盒里还有很多剩 余墨水。墨盒造成的环境问题，本已严 重。打印机厂家采用加装墨盒芯片的方 式，使墨盒造成的环境问题雪上加霜。 3.捆绑销售只是一厢情愿 墨盒毕竟是个规模巨大、利润丰 厚的市场，捆绑销售是打印机厂家的如 意算盘，墨盒商家怎肯罢休？双方缠斗 的结果：市场上每种型号的打印机，有 自己的原装墨盒，有墨盒厂家的兼容墨 盒，还有消费者自行灌墨的墨水瓶。三 者的市场额占比分别是：4∶4∶2。 “打印机厂家设置读码芯片的目 的，是限制消费者自行加墨”， 经销商 如是说：“就设置读码芯片这点上说， 打印机厂家并没有为消费者着想。” 原厂、兼容墨盒争霸市场 打印机厂家想方设法打击兼容墨盒
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厂商。 1.知识产权大棒 打印机厂家对付兼容墨盒厂商，首 选知识产权大棒。在知识产权大棒重击 下，兼容墨盒厂商的宿命是：要想挤进 利润丰厚的耗材市场，就必须冒“侵犯 知识产权”的风险。这风险也有其代价 的“割地赔款”，“关门大吉”，也有 越战越强的兼容耗材厂家。 2005年6月，爱普生分别与英国几 家公司和香港泛菱贸易有限公司达成协 议，停止销售和供应与爱普生打印机兼 容的墨盒。 2006年2月初，日本爱普生美国分 公司，指控全球24家（包括珠海纳思达 在内的中国16家）打印机耗材生产、销 售企业，侵犯了其某系列打印机墨盒的 相关专利权，要求美国国际贸易委员会 (ITC)启动“337调查”。 爱普生对兼容墨盒厂商大动干戈， 表面上是维护自己的知识产权不受侵 害，其实是维护原装墨盒的高额利润。 有数据表明，惠普打印耗材的利润高达 50%以上，其中，低端商用墨盒、打印 纸以及喷打和激打调色剂的毛利率更 是高达60%。爱普生的墨盒利润与此类
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似。打印机厂商不靠卖打印机获利，而 是通过销售源源不断的耗材来赚取高额 利润。 但知识产权的大棒，没有吓倒的兼 容墨盒厂商，兼容墨盒一直以更高的性 价占领在市场上。中国通用兼容耗材领 军人纳思达不但没有被“337案件”整 倒，相反越战越强，市场的份额逐年递 增。打印机厂家设置的种种阻力，并不 足以将兼容墨盒厂商逐出市场。 2.互为敌手，也相互依存 打印机厂家研发新产品与新技术， 降低了成本，使打印机进入了百姓家， 创造出庞大的耗材市场，为兼容墨盒厂 商提供了生存基础，兼容墨盒厂商的存 在丰富了消费者的选择，增强了消费信 心，反过来又促进打印机市场的发展。 打印机厂家与兼容墨盒厂家互为敌手， 同时也相互依存。 3.放开墨盒市场的大势所趋 打印机厂家与兼容墨盒厂商的恶 斗，在欧美同样存在。早在2002年底， 欧盟就通过一条法规，禁止打印机生产 商强迫消费者购买本品牌的打印墨盒， 同时禁止打印机生产商为阻止兼容墨盒 在墨盒中加装芯片，并定性为电子垃 圾。而在我国，迄今对这个新型电子垃 圾没有正式的定性，也没有相关规定。 这与国外电子垃圾蜂拥而入的严峻现实 形成了强烈反差。 业内人士说：放开墨盒市场是大势 所趋。而且分享相关知识产权的呼声越 来越高。打印机厂商只有放开低端墨盒 市场，才能藏起其丑陋的暴利面容，才 能使消费者获利。 业内专家指出，兼容墨盒的最大优 点是价格便宜，能够节省90%以上的费 用，原装卖400元，兼容只卖几十，最 多也就100元左右。在打印效果上，技 术已经比较成熟的产品，兼容墨盒与原 装墨盒没什么区别。但兼容墨盒与一些 采用了新技术的原装墨盒之间产品，有 细微差别存在。 随着打印技术的发展，激光打印机 将全面取代喷墨打印机，硒鼓也将代替 墨盒。我们希望这样的恶性事件，不要 再次重演。
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Differences / Pros & Cons in Mainstream Brand Inkjet Printing Technology
浅谈主流品牌喷墨打印技术的区别和利弊 喷墨技术是一种新的无接触、无压 力、无印版的打印技术，可将电子计算 机中存储的信息输入喷墨打印机即可实 现打印。按工作原理喷墨打印技术可以 分为，固体喷墨和液体喷墨两种。固体 喷墨的工作方式主要就是染料热升华， 但成本较高；而液体喷墨打印机的主要 工作方式又分为热发泡式和微压电式， 而这两种技术仍是当今的办公打印市场 的主流。
热发泡技术是通过加热喷嘴，使墨 水产生气泡，喷到打印介质上,属于高温 高压打印技术。其工作原理是：利用薄 膜电阻器，在墨水喷出区中将小于5微 微升的墨水瞬间加热至300℃以上，形 成无数微小气泡,气泡以极快的速度(小 于10微秒）聚为大气泡并扩展，迫使 墨滴从喷嘴喷出。气泡再继续成长数微 秒，便消逝回到电阻器上。气泡消逝， 喷嘴的墨水便缩回。接着表面张力会产
喷墨打印技术两大阵营的较量：热发泡与微压电 目前市场上主流的打印品牌：佳 能、惠普、爱普生，仍是占领者喷墨打 印市场的大半江山。而他们所使用的喷 打技术也有所不同，但都离不开热发泡 和微压电两大支柱技术的依托，下面就 针对这两大喷墨技术进行研究和探讨。 速度制胜：热发泡喷墨技术 目前，采用热发泡技术主要有佳能 和惠普等公司采用，基本原理是通过加 热将墨滴喷出。
生吸力，拉引新的墨水补充到墨水喷出 区准备下一次的循环喷印。由于接近喷 嘴部分的墨水被不断加热冷却，积累的 温度不断上升（至30-50℃)，因而需要 利用墨盒上部的墨水循环冷却，但在长 时间打印中，整个墨盒里的墨水仍然会 保持在40-50℃左右。由于热气泡喷印 是在较高的温度条件下进行，所以其喷 墨必须设计为低粘度（约小于1.5mPa. s)高张力(约大于40 mN/m),以保证长时 间持续高速打印。
热喷墨打印技术工作原理 打印头因墨盒与墨水在热气泡作用 下要产生压力，因此墨盒必须与喷嘴组 成一体化结构，更换墨盒时即同时更新 打印头。这样一来用户就不必再担心喷 头堵塞了。不过，这也造成耗材成本相 对较贵。 热发泡喷墨技术的优势 热发泡喷墨技术便是使用水性与 油性染料混合的系统，其不论是用在家 用打印机，还是商用打印机上，都可以 得到不错的打印品质。缩小墨滴喷出区 域的能力和整合的电路循环技术，可望 使未来采用此项技术的喷墨打印机的墨 滴体积更小，喷出墨滴的频率更高，可 产生出更丰富的调和色及更平滑的网目 调。低操作频率、高喷嘴数和单一打印 的解析度，都是高速打印的基本要素。 因此发泡喷墨技术可以提高打印速度， 提高打印机的工作效率。不断整合的电 路技术也让发泡喷墨技术可以持续压低 成本，同时将整个打印过程最佳化。 热发泡喷墨技术的不足 采用热发泡技术的墨头长期在高 温、高压环境中工作，除喷嘴腐蚀严重 外，同时容易引起墨滴飞溅和喷嘴堵塞 等。 在打印品质方面，由于在使用过程 中要加热墨水，而高温下墨水很容易发 生化学变化，性质不稳定，色彩真实性 就会受到一定程度的影响；另一方面由 于墨水是通过气泡喷出的，墨水微粒的 方向性与体积大小不好掌握，打印线条 边缘容易参差不齐，一定程度上影响了 打印质量。 在应用方面，因热发泡技术的极限 性（只能使用高张力低粘度的以水为主 要介质的水基喷墨），不能使用有机溶 剂，因而无法使用溶剂型喷墨以应用于 户外大幅面广告喷印。 品质保障：微压电喷墨技术
墨水与打印头捆绑设计的原因
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微压电打印技术，主要生产商
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浅谈主流品牌喷墨打印技术的区别和利弊
续
一性。 陶瓷压电式喷印系统几乎可以打 印任何种类的墨水，包括水溶性，溶 剂性，和上面所述的加温固态喷墨。 用于陶瓷压电式喷印的墨水，有较宽 的粘度及张力适应范围（粘度可以在 1-20 mPa.s 之间。张力在30-50mN/m 之间)，且具有溶解特性和速干特性。 因此微压电技术弥补了热发泡技术的不 足，有着更为广范的应用空间。
微压电打印技术工作原理 是爱普生，基本原理是通过晶体的形变 将墨滴压出喷头。 微压电喷墨技术属于常温常压打印 技术，它是将许多微小的压电陶瓷放置 到打印头喷嘴附近，压电陶瓷在两端电 压变化作用下具有弯曲形变的特性，当 图像信息电压加到压电陶瓷上时，压电 陶瓷的伸缩振动变形将随着图像信息电 压的变化而变化，并使墨头中的墨水在 常温常压的稳定状态下，均匀准确地喷 出墨水。
墨水与打印头分开设计的原因
微压电喷墨技术的不足
由于用压电技术制作的喷墨打印头 成本比较高，但由于在微压电墨头中的 压力较小，喷嘴实际上是由压电陶瓷晶 片代替。在微压电墨头中喷嘴与墨盒是 分立式结构，一个喷嘴可以支持多个墨 盒，更换墨水时只要更换墨盒，而不必 更换打印头。这样就可以节约一部分打 印耗材的成本，但打印头一旦损坏维修 起来也算是个大工程。
微压电喷墨技术的最大的不足就 是，它将多数喷嘴集中在一个打印头
微压电喷墨技术 的优势 压电喷墨技 术对墨滴的控制 能力更强，且墨 滴微粒形状更为 规则、定位更加 准确，打印分辨 率提高，容易实 现高精度打印。 且微压电喷墨时 无须加热，墨水 不会因受热而发 生化学变化，降 低了对墨水的要 求，也延长了打 印头的寿命。因 温度的持续稳 定,使长时间不 间断持续喷印时 墨水的粘度及表 面张力保持相对 的稳定,保证印 件质量前后的一 致性,及客户重 印颜色的再现统
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上还是比较困难，因此打印速度就会减 慢。且当打印机墨头堵塞后，需要浪费 大量的墨水清洗墨头。每次更换墨头， 首先要浪费30%墨水做墨头清洗，每次 开机都需要2～3分钟的清洗，也要浪费 一些墨水。气量装置要求用户更换墨盒 时，还剩余17％～25%的墨水。 总结：热发泡技术与微压电技术各 有优缺点，市场上的喷墨设备也大都立 足于这两项技术。而如何把这两项技术 的优势完美的结合，而得到打印效果稳 定、品质精良、输出速度快、成本低的 新喷打技术，仍是人们追求和研发的方 向。
Note: If you have any qu estion about the rem an ufa ctu rin g tec hn olo gy or if you have other pu zzles you need to solve, you may contact Recharge Asia Magazine for more help. We als o we lco me yo u to sha re yo ur ex pe rie nce an d rem an ufa ctu rin g tips. Email: news@rechar geasia.com
如果您有任何关于 再生方面的技 术问题,您可以联系我 们，获得帮 助。我们也将非常 高兴的与您一 起分享您关于打印 耗材再生方面 的经验和心得。
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RechargExpo South East Asia Exhibitor List & Information
2010中东-东南亚办公耗材展部分展商信息(第一部分)
湖州裕华办公用品有限公司 Booth NO.: A002 Website: www.hzyuhua.com
TNY Trading Co.(Indonesia) Booth NO.: A026 Website: www.ciss-printerink.com
Unimarch International Pte Ltd Booth NO.: B001 Website: www.unimarch.com
Guangzhou Yuhan Paper Booth NO.: A012 Website: www.gzyuhan.cn
百川打印科技有限公司 Booth NO.: A027\A033 Website: www.inks.com.cn
Oliser Indonesia Booth NO.: B002 Website: www.oliser.co.id
杭州惠航墨盒制造厂 Booth NO.: A020 Website: www.vipciss.com
Navran Advanced Nanoproducts Development International Pvt.Ltd Booth NO.: A028 Website: www.nandipl.com
天津市复印设备公司 Booth NO.: B003 Website: www.tjcopyco.com.cn
珠海奥贝卡乐（ABC）数码有限公司 Booth NO.: A021 Website: www.abcolor.org
上海安而雅环保科技有限公司 Booth NO.: A029 Website: www.anerya.com
Crayon Trading Co., Ltd Booth NO.: A023 Website: www.revo-print.com
Copycare Office Products(India) Booth NO.: A030 Website: www.copycare.in
安信达科技有限公司 Booth NO.: A024 Website: www.act100.com
深圳市高林打印技术有限公司 Booth NO.: A032 Website: www.greentoner99.com
上海晓业数码科技有限公司 Booth NO.: A025 Website: www.xiaoyeshuma.cn
深圳东之昕科技有限公司 Booth NO.: A034 Website: www.dongzhixin.com
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Total Solution(Indonesia) Booth NO.: B007 Website: www.totalsolution.cc
Baiksan OPC(Hanp) Booth NO.: B008 Website: www.baiksanopc.com
泛太克（中国）有限公司 Booth NO.: B009 Website: www.fantac.com.cn
Union Technology International (MCO) Co. Ltd. (UTec) Booth NO.: B010 Website: www.union-tec.com
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Prime Success Company Limited Booth NO.: B011 Website: www.prime-success.com.co
南京美西兰实业有限公司 Booth NO.: B029 Website: www.misiland.com.cn
Roots Co.,Ltd Booth NO.: C005 Website: www.rootskorea.co.kr
Copytron Technologies Pte Ltd Booth NO.: B011B Website: www.copytron.com.sg
Omnimetric Technologies Sdn.Bhd Booth NO.: B030 Website: www.omnimetric.com
珠海市普林科打印耗材有限公司 Booth NO.: D002 Website: www.zhprinko.cn
浙江晨光办公耗材有限公司 Booth NO.: B017 Website: www.zjcg.cn
UniNet Imaging Inc. Booth NO.: C001 Website: www.uninetimaging.com
珠海市柯美电子有限公司 Booth NO.: D002B Website: www.ikemei.com
嘉善天星现代办公设备有限公司 Booth NO.: B018 Website: www.newtotal.net
AFEX International(HK) Ltd Booth NO.: C002 Website: www.afex.cc
厦门丽彩飞扬数码科技有限公司 Booth NO.: D003 Website: www.colorfly.com.cn
杭州天堂鸟电子耗材有限公司 Booth NO.: B019 Website: www.ttnms.com
传美讯电子（科技）有限公司 Booth NO.: C003 Website: www.trendvision.com.cn
广州奥达数码产品有限公司 Booth NO.: D006 Website: www.fusica.com.cn
南京金思维办公用品有限公司 Booth NO.: B023 Website: www.inkandmaster.com
永利富打印耗材有限公司 Booth NO.: B025 Website: www.rainmakerimage.com
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Chinese Laser Printer Market Brand Ranking List in 2009
09年度激光打印机品牌排行榜 案，而三星则是在价格外观节能环保方面，满足用户多样化 需求。 从第四名入围品牌关注比例均都小于8.00%以下，联 想以7.46%的关注比例，排行第四名，富士施乐以6.33%的 关注比例，排行第五，爱普生以3.85%的关注比例，排行第 六，柯尼卡美能达以2.19%的关注比例，排行第七名，IBM以 1.93%的关注比例，排行第八名，兄弟以1.74%的关注比例， 排行第九名，OKI以1.51%的关注比例，获得排行第十名。
图1 2009年度激光打印机市场品牌排行榜 Datacenter统计数据显示，在2009年度中国激光打印机 品牌排行榜中，惠普拥有绝对的优势领先其他品牌，关注比 例达到了45.94%独占鳌头，其他均在14%以下。 惠普在激光打印机市场拥有超人气关注原因主要是合理 的产品布局及对市场需求的准确把握，在的金融危机，惠普 更加重视性价比、服务、品牌的稳定保障。反而选择了在这 一时期，在中国搭建了惠普大客户体验中心。让更多企业的 CIO亲身体验全面文印管理解决方案带来的成本节省和高效 管理，利用出色的成本管理轻松应对经济危机。惠普入门级 彩激价格已不到2000块，而且打印黑白文档的单页成本比市 场上的主流黑白激光打印机还低30%。 佳能和三星位居第二和第三名，佳能关注比例为 13.32%，三星关注比例为11.03%，佳能从产品角度出发， 更强调产品的针对性，针对企业用户提出有效的产品解决方
图2 2009年度激光打印机市场重点品牌走势 从上图重点品牌关注比例走势来看，惠普激光打印机关 注比例走势较为平稳，上升了1.98%，三星整体走势处于上 升，和佳能走势相似，上升了1.23%关注比例，联想和富士 施乐走势则非常相似，联想关注比例上升了0.93%，富士施 乐关注比例上升了0.50%。
UV Inks Play Leading Role in European Market
UV油墨在欧洲市场上独领风骚 随着UV油墨的安全性和环保性逐 渐被用户所接受，它在很多新的市场领 域中也取得了爆炸式的增长。近年来， UV油墨在欧洲印刷领域的市场份额不 断增长，即便是在爆发经济危机的情况 下，市场对这种油墨的需求依然十分旺
可。 此外，还有一些印刷企业、纸品加 工商和终端用户在UV印刷过程的健康 性、安全性和环保型。自从30年前首次 登陆欧洲市场以来，围绕着UV油墨的 质疑声就一直没有停止过。
程，此外，UV油墨制造商也需要为自 己的客户提供更多的技术支持。 为了减轻印刷企业的负担，设备供 应商开发出了一系列监控工具和系统， 其中包括电子控制装置，它不但能采集 设备的运行数据，而且还能把它作为调
盛。
人们最担心的就是UV油墨中的有 害成分，特别是光引发剂，它能从包装 材料转移到食品上。为了消除用户对 UV油墨安全性的担心，印刷企业在使 用UV油墨的时候必须要遵守正确的流
整设备的基础。从长远角度来看，UV 油墨、配件和设备制造商面对的最大挑 战就是开发出一种能够替代传统水银固 化灯的产品。水银目前已经被欧盟列入 到了电子电气设备中限制使用的有
但是，在UV技术大行其道的背 后，很多UV油墨的生产商、供应商、 配件供应商以及设备制造商都在担心这 种油墨的耐久性是否能够得到市场的认
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UV油墨在欧洲市场上独领风骚
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害物质清单中。 从目前的情况来看，最有前途的一 项新技术就是用LED（发光二极管）来 干燥UV油墨和上光油。但是用户要想 采用这种固化方式，制造商就必须要对 油墨配方做出重大调整。 LED设备的使用能够进一步想人们 证明UV印刷的环保优势，而且还能大 幅降低印刷企业的能源使用量。促进 UV油墨市场迅速扩张的一个主要原因 就是它具有极高的安全性和环保性，而 且能帮助印刷企业达到欧盟最新颁布的 VOC排放规定。德国标签印刷企业协会 （VSKE）的总经理Klemens Ehrlitzer 说：“UV印刷与其它印刷方式具有同 样的风险，它并不比其他溶剂或水性 油墨的危害性大。不管采用哪种印刷 方式，最重要的是坚持正确的操作流 程。” 印刷企业和纸品加工商UV印刷 质量的提高刺激了市场对UV油墨的需
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求。尽管欧洲的UV油墨销量在经济危 机中有所下降，但它们的表现仍然好于 其他油墨。 英国一家UV油墨原材料销售公司 的产品经理Steve Flaherty说：“市场 对UV油墨原料的需求确实有所减少， 但现在已经出现了复苏迹象。UV油墨 的销量将在2010年达到一个高峰，因为 09年积蓄了太多没有被释放出来的市场 需求。” UV印刷将成为主流 UV印刷已经确定了自己在欧洲市 场上的主导地位，它的应用范围非常广 泛，甚至可以用来印刷报纸。UV油墨 能在帮助印刷企业遵守健康和安全法规 的同时提高产品的印刷质量。Ehrlitzer 先生说：“在欧洲窄幅印刷市场上， 大约有90%的印刷企业都在使用UV油 墨。”此外，UV油墨在欧洲的喷墨印 刷领域也取得了一定的进展，印刷企业
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希望用它来代替溶剂型产品，并提高数 字印刷的质量。 UV印刷丰富的色彩和精细的分辨 率是促使包装企业纷纷选用UV油墨的 一个主要原因。品牌持有人通常会把包 装看作是推销产品的一个有力武器。尽 管目前广告代理商的收入在不断下降， 但服务于包装领域的广告商却赚得荷包 鼓鼓。 产品包装的宣传作用不仅刺激了市 场对UV油墨的需求，而且还给印刷企 业带来了正确使用UV技术的压力。对 食品包装领域来说，终端用户不仅需要 吸引人的图案，而且还十分关心包装材 料中是否含有有害物质。
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Competition and Cooperation between Hewlett-Packard and Canon
解密惠普、佳能的竞争与合作 没有永恒的敌人，只有永恒的利 益！只要共同的利益出现，任何竞争对 手都有握手的可能，所以当打印巨头惠 普近日宣布再次加强与佳能战略联盟的 时候，人们并不感到惊讶，但也实在是 看不出来在基本已经定格的打印领域， 二者还有什么共同利益或威胁需要合力 面对呢？难道是想夹击爱普生吗？答案 似乎并非如此简单！ 开拓新市场，争夺话语权 我们知道，惠普之所以能够长时 间占据打印领域老大的位置，与其雄厚 的技术优势和超前的战略眼光是不无关 系的，所以，探询惠普选择与竞争对手 合作的原因我们应首先从战略的高度入 手！
的产品与服务。”而为加快实现既定目 标，惠普IPG还新成立了一个专职的部 门——企业文印管理事业部（Managed Enterprise Solution，简称MSE）。惠 普打印及成像系统集团亚太区高级副总 裁克里斯介绍说，新部门在全球和亚太 地区分别由布鲁斯和皮埃尔负责，团队 成员在制造业、金融业、公共事业等多 个领域拥行业经验，负责惠普在企业级 文印市场的策略执行，确保企业级客户 享受到最全面的定制服务、软件、解决 方案，以及包括惠普、佳能产品在内的
计，双方的合作将有助于其办公设备的 销售。2008年，竞争对手理光收购美国 办公设备分销商Ikon Office Solutions， 对佳能的美国业务造成重大打击。此 前，佳能的产品占据Ikon同类产品销量 的60%。与此同时，惠普则希望借此 合作推动企业打印管理服务业务，目 前该公司有约2400家企业打印管理客 户。惠普打印及成像系统集团销售与服 务高级副总裁布鲁斯 • 达尔格伦(Bruce Dahlgren)称：“惠普目前可以为客户 提供完整的产品线，佳能也能通过我们
全线设备。由此我们不难看出，惠普邀 佳能入盟，目标是开拓新市场，而非已 有的市场。如果非得说对爱普生有威 胁，那么也是威胁在未来，因为很有可 能在新兴市场上前两者有能力封堵爱普 生的入驻！
的打印管理服务销售其复印机。”在谈 及此次重大举措时，惠普打印及成像系 统集团亚太区高级副总裁Chris Morgan 也指出，“如今，受到金融危机的影 响，很多企业都在节约开支，而惠普的 解决方案可以帮助他们。”而首先受益 的显然是佳能。由此可见，佳能与惠普 合作的本质双方都是十分清楚的：佳能 想扩大自己的产品销量；而惠普继续想 借别人的产品来拓展业务。要说有区 别，就是以往借的是配件，现在借的是 成品！
点评：惠普邀佳能开拓新市场，惠普是 开发商，佳能是建筑商。赢了，惠普赚的理 念钱，佳能赚的是设备钱；输了，惠普赔的 是一个想法，佳能赔的是货真价实的设备， 惠普依旧不失是个赢家！
危机袭来，抱团好取暖 开拓新市场，惠普拉佳能一起分 摊成本，佳能不是看不出来，但金融危 机下眼前的烧饼总比梦中的红烧肉更诱 人，只要能赚钱就别计较谁赚多赚少 了！ 开拓新市场，争夺话语权 在关于合作的视频会议上，惠普着 重强调与佳能的结盟是在企业级市场， 而并不涉及个人市场，而且彼此的合作 是建立在市场进步的基础之上的。惠普 认为随着数字化信息的海量增长，全球 化的公司需要创新的技术解决方案来管 控大量的文档和信息。自从2006年底惠 普提出“平衡部署 全面管理”企业级文 印市场战略以来，惠普就在一步步地拓 展企业级文印市场。惠普高级副总裁布 鲁斯 • 达尔格林说：“通过将佳能型号 齐全的多功能办公系统设备与惠普在激 光打印/多功能一体机、网络打印管理、 IT整合、流程管理等领域的优势相结 合，企业级用户可以得到完整而且丰富
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点评：有消息表明，佳能与惠普的此 项合作是暂时的，因为惠普相关人士已经 透露，最初的产品使用的佳能品牌，但最终 将过渡到使用惠普自身的品牌。未来市场一 旦成熟，惠普显然并不愿意让佳能分羹。当 然，这个想法佳能是知道的，只不过为了度 过眼前危机，被人“利用”一下也是可以接 受的！
压制新手，继续谋求垄断
佳能与惠普合作25年 事实上，佳能与惠普的合作早在25 年前就开始了，佳能一直在向惠普提供 激光打印机机芯及其它配件。根据双方 此次达成的最新协议，佳能此后还将向 惠普提供最新的多功能打印机。佳能预
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能够让两个宿敌握手的最好理由就 是为他们树立起一个共同的敌人。打印 领域三大巨头中，爱普生优势最强，因 为任何时候其都可以靠针打稳固后方， 而佳能、惠普则没有十分把握的优势让 其高枕无忧。有业内人士分析，佳能与 惠普相互提供产品，其本意在抗衡三星 和理光，笔者颇有些赞同。 佳能与理光的“梁子”上一节已经 说过了，为夺回失去的市场佳能急需拓 宽销售领域，搭载惠普“平衡部署 全 面管理”这趟车是有必要的。而另一方 面，综观打印领域，喷墨打印机市
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解密惠普、佳能的竞争与合作
续
三星在激打市场上仍占有重要份额 场垄断已成定局，爱普生、佳能、惠普 三分天下，但激打领域却有较大的竞争 空间，即便是老大惠普也不敢认为自己 位子稳固。三星、富士施乐、OKI、利 盟等都是令人敬畏的对手，尤其三星更 是将2010年要成为激光打印机头号厂商 定为了自己的努力目标。尽管三星电子 在品牌打印机市场的份额远远落后于市 场龙头惠普、佳能和利盟国际，但是， 三星电子是全球第二大打印机引擎厂
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商。三星还是打印机处理器和硒鼓等许 多打印机元件的制造商。三星控制着用 于打印机的工艺、生产、软件和硬件。 如果说惠普想靠理念开拓新市场，那么 三星在激光打印机领域冲击惠普目前的 位子也不缺乏技术上的优势，或许也可 以凭借一套理念让自己的翻身。可怕的 是三星并未只停留在理念上，而是积极 将其付之于行动：成立打印机研发中 心，招募转售商，打入惠普等公司销售 渠道⋯⋯一切进行得有声有色，让惠普 等老牌劲旅不得不刮目相看！ 点评：不可否认，未来是激打的天下， 谁能成为激光打印机头号厂商谁便能成为打 印领域的老大。如果说个人领域尚可用低价 来及时挽回局面，企业级用户不但需要靠品 质和服务进行长期维护，而且品牌依赖度也 高，一旦让新手抢先，即便是佳能、惠普等 老品牌也是很难切入的。与其慌乱回救，不 如提前布局封堵新手！
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SuZhoung Hengjiu Goes Public
苏州恒久或将上市 日前，有消息称苏州恒久光电科 技股份有限公司将首次公开发行股票并 在创业板上市。据悉，苏州恒久光电 科技股份有限公司将公开发行不超过 2,000万股人民币普通股（A股）的申 请已获中国证券监督管理委员会证监许 可［2010］250号文核准，一旦正式发 行，本股票有望在深交所创业板上市。 截止发稿时止，关于苏州恒久光电 科技股份有限公司上市消息仍在进一步 核实当中，苏州恒久光电科技股份有限 公司并未对该消息做出进一步的解释和 说明，亚洲再生业杂志将继续关注此事 进展。
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When Will the Printer Supplies Industry be Able to Conduct Large-scale Recycling?
打印机耗材业何时能大规模回收？ “最新的统计结果显示，近5年 来，我国新产生的鼓粉盒和喷墨盒等打 印机耗材共计10亿个以上。”中国计算 机行业协会耗材专业委员会常务副会长 龚滨良近日在接受采访时介绍说。但这 个本应令人兴奋的数字，却因目前此类 耗材难以进行环保处理而令人无奈。据 了解，打印机耗材回收量极低，特别是 所使用的化学品原料回收难的现状，使 环保问题日渐突出，何时实现大规模环 保回收、处理和再利用，已成为打印机 耗材业界的期盼。 据龚滨良介绍，鼓粉盒和喷墨盒所 装载的材料都是化工产品。墨粉的主要 成分由着色剂、树脂、阻燃剂等组分组 成，鼓粉盒产品包括的组件有光导鼓、 塑料材料等;喷墨墨水则由有机溶剂、着 色剂（染料及颜料）、助溶剂、添加剂 等组成。 据了解，近年来，打印机迅速走进 千家万户，鼓粉盒、喷墨盒等打印机耗 材需求旺盛。据环境保护部2008年公布 的分析结果，2007～2012年间，国内 彩色鼓粉盒的年均增长率为20.5%，到 2011年将装载6600万个;喷墨墨盒及墨 水正以年均20%左右的速率增长。 数量的猛增带来了巨大的环保压 力。鼓粉盒和喷墨盒的塑料部件、墨 粉在原料选取、生产过程及用户使用 与回收处理过程中都存在着污染环境、 浪费资源、危害人体健康的风险。一般 来讲，每个鼓粉盒最终残留的墨粉约
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20～50克，颗粒直径仅2～4微米，飘 浮在空中，较易被人体吸入，损害呼吸 器官;墨盒中的一滴残墨，可能污染30 立方米的水源，而废旧墨盒普遍残留墨 水10%～30%，一旦释放，会严重污染 土壤和地下水。同时，鼓粉盒和喷墨盒 产品在废弃后，若得不到有效地处理， 也会污染环境。 近年来，社会对打印机耗材本身引 起的环境污染问题越来越关注，相关环 保标准体系正在逐步建立。2007年， 原国家环保总局制定了《环境标志产品 技术要求再生鼓粉盒》的标准。目前， 《环境标志产品技术要求鼓粉盒》和 《环境标志产品技术要求喷墨盒》正在 征求意见过程中。 在生产企业方面，据爱普生(中国) 有限公司负责回收打印机耗材的工作人 员介绍，从2001年12月开始，爱普生 就在全国范围内建立起了爱普生正品耗 材回收网点，眼下已经达到了20多个。 将回收的使用完毕的打印机耗材进行再 生资源化和无害化处理，包括将墨液制 成新型材料着色剂等。 “在这一点上，国外公司做得还是 不错的。”龚滨良说，但是，这些公司 仅仅是回收相应的正品，而数量庞大的 通用耗材还没有得到有力的回收。上海 计算机行业协会耗材专业委员会秘书长 丘胜利甚至提到，大量的打印机耗材被 人们随意地丢弃，我国目前绿色再生耗 材的市场份额很低，还不足1%。 据介绍，其实鼓粉 盒和喷墨盒等耗材一般可 反复利用三四次。丘胜利 所指的再生耗材，就是将 回收的耗材通过一定的加 工手段使之再次使用的产 品。按照他的说法，现在 的国内打印机耗材市场三 分天下，各大品牌原装耗 材、假冒伪劣产品和通用 耗材的比例为5∶3∶2。 据了解，国内的珠海 天威飞马打印机耗材有限 公司等企业，目前在通用
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耗材方面的回收再利用技术已经成型， 所生产的再生耗材价格实惠，质量也 有保证，但普遍存在“两头在外”的现 象，企业回收国外的遗弃耗材，通过加 工处理后制成的产品再卖给国外用户。 在国内，国家机关单位是大量消耗计算 机耗材的用户，但眼下国内仅有4家企 业具有供货资格。 龚滨良认为，用户对再生耗材质量 存在偏见，是目前再生产品难以在国内 推广的原因之一，许多客户总觉得买再 生耗材不放心。与此同时，再生耗材的 生产标准还不够完善。目前，仅上海市 有《喷墨打印机用再制造喷墨盒技术规 范》和《激光打印机用再制造鼓粉盒组 件技术规范》两个地方标准，符合这两 个标准的再生耗材，可以贴上相应的市 场准入标志，合格的废旧耗材回收企业 和再生耗材生产企业也可以获得资质证 书。“没有标准，就不能设定技术门槛 和统一质量，也就不能获得更多消费者 的认同。”龚滨良说。 另外，国家还没有建立细化的政 府采购制度。我国《循环经济促进法》 等规定，政府采购应优先节能、节水、 节材和有利于保护环境的产品及再生产 品。但龚滨良说，目前这方面没有一个 量化的采购指标，模糊化的导向很难起 到作用。 与此同时，大量充斥在街头小巷 的回收小商贩以数十元的价格回收旧耗 材，灌入劣质墨水、墨粉，贴上名牌标 签，再以数百元的原装价卖出，严重影 响了耗材回收再利用的声誉。龚滨良无 奈地说，小商贩近年来越来越猖狂，迫 切需要国家出台更加细化的回收利用法 规，引导耗材市场做大做强，实现“绿 色回用”。
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Beijing Laser-inc Holds Promotions
莱盛举办买耗材回馈活动
莱盛为了感谢广大消费者对莱盛的支持与关爱，将于2010年3月22日-6月1日举行 “金虎吉年 福虎盛威-买粉盒送中国移动 充值卡”的活动。 活动内容：
注：礼品不重复派送。工具包套装包括工具包和再生专用工具。
系列一产品：
系列二产品：
此次活动截止到2010年6月1日，更多火热促销详情请咨询当地经销商，惊喜无限，不容错过！ 本次活动的最终解释权归莱盛所有。 96
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• APRIL 2010 • 97
GLOBAL FORUM / 全球论坛 RECHARGEasia
Global Dye Superstar's Fall Affects Market Distribution Pattern
全球染料“巨星”陨落 市场格局愈战愈明 2009年底，德司达（DyStar）德国公司的破产保护期结 束，昔日全球头号染料企业的“帝国大厦”倾刻倒塌。业内 人士预测德司达退出市场后，每年多达20%～30％的染料商 机将成为全球染料企业的必争之地。作为全球最大的纺织染 料供应商之一，德司达（DyStar）的破产是否就像专家们所 言：全球染料市场将面临重新洗牌并有可能进入一个新的发 展阶段呢？恐怕是有人欢喜有人忧了！ 市场风云变幻 重组事件频发 德司达市场占有率高居全球首位，由众多昔日染料制造 业巨头的纺织染料部门合并而成，在09年9月申请破产保护之 前，还抛出了不少的合作项目，没有任何先兆预示着这一全 球最大的染料企业行将破产。而就在2天之后，如恶梦般的日 子向世人宣告昔日染料巨头将一去不覆返！
德司达破产 染料企业迎机遇 受2008年全球金融危机的影响，染料行业的生产，销 售，产品价格和进出口指标都出现了较大幅度的下降。据中 国海关统计，2009年上半年，全国染料出口数量10.64万吨， 同比下降28%，出口创汇4.66亿美元，同比下降29%，下降 幅度也达到历史最高。2009年第3季度，随着全球经济的好 转，染料行业出现复苏，这一点从世界上第一大染料公司浙 江龙盛的3季度报表可以看出，2009年第3季度归属公司股东 净利润为17200万元，同比增长116%。
浙江龙盛集团 业内人士预测德司达退出市场后，每年多达20%～30％ 的染料商机将成为全球染料企业的必争之地。“弱肉强食， 适者生存”，这样的丛林法则已在现代社会中根深蒂固，染 料行业也不例外。浙江龙盛作为我国染料龙头，近些年除了 稳固国内市场外，还不断向海外扩张，此次德司达破产将给 浙江龙盛海外扩张带来新机遇。自德司达申请破产保护消息 传出的第3天，浙江龙盛股价便开始上涨，2个月累计涨幅超 过40%，并于12月1日当日涨停。
隆冬的寒风 他们正落魄的等待着 除了德司达破产外，2009年染料行业的并购、合资等 事件也异常热闹。4月10日，巴斯夫成功完成了对汽巴控 股公司的收购，震惊全球化工界的收购案尘埃落定；6月 22日，亨斯迈宣称其纺织染化业务部已完成收购印度麦拖 （Metrochem）化学工业公司（巴罗达）的纺织中间体和专 用品生产装置，并表示将巴罗达装置与亨斯迈现有的在中国 青岛和番禺及泰国Mahachai的装置进行整合；7月20日，中 国染料行业供应商浙江龙盛集团股份有限公司与印度Kiri染料 公司的合资企业Lonsen Kiri公司正式投产。 世界染料发展历史上比较重大的染料企业改组有两次， 一次是在20世纪60年代，当时西欧染料公司把美国的染料企 业从染料舞台上赶下台，从而占领了美国的染料市场；另一 次是20世纪90年代中期发生了染料历史上规模最大和范围最 广的一次改革。即：赫司特和拜耳合并了双方的染料业务， 组成了德司达公司；山德士分出了科莱恩公司；汽巴分出了 汽巴专用化学品公司；巴斯夫收购了捷利康的染料部门等。 西欧染料生产公司由6家变成3家，形成了德国德司达、瑞士 汽巴精化及科莱恩三分天下的局面。
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浙江龙盛12月1日收盘上涨10 染料行业亟须调整经营发展思路 2009年，染料工业总体发展趋势仍然未有根本改观。应 对百年一遇的危机，我国染料工业走出低谷，亟须积极调整 经营发展思路。 首先，不断创新，加快新产品开发。染料企业应加强品 牌建设。随着国际纺织市场对染料的牢度、应用性能和环境 与生态要求的日益提高，再加上新纤维不断涌现，新印染技
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术不断被开发，近年世界各国都十分重视新染料的开发。据 不完全统计，进入新世纪后，世界上平均每年有180个新染 料商品投放市场，其中一半以上是新的结构，还有近一半的 染料是老品种的改进。当今国际市场上禁用染料的范围和内 容在不断扩大、力度在不断加强，到上世纪末在纺织品和纺 织化学品领域中禁用和限用的化学物质已有13类约300个品 种，近2年国际市场上公布的新规定就有12条之多，涵盖产品 范围之广、涉及产品之多、检测成本之高是历史上未有的。 因此，今后加大力度发展新环保型染料是我国染料工业进一 步发展的重中之重。 其次，染料企业应加强品牌建设。中国染料产量占世界 产量的60%以上，但市场占有率不足35%，相当数量都是贴 牌销售，只有中国制造，没有中国品牌。由于品牌的缺失， 中国是染料生产大国而不是强国。面对全球金融危机，购买 力下降，收入的减少对价格便宜的商品需求增加。所以危机
期间，中低端产品的需求可能更稳定。价格便宜的中国染料 品牌推向市场会更容易被接受和认知。 此外，具备实力的企业要“走出去”。金融危机将带来 新一轮国际产业转移的机遇，中国染料企业可以利用这个时 机走出去，到纺织印染业发展快、染料市场需求大，而且染 料又不发达的国家去投资生产。应积极主动地将一些有竞争 优势、环保安全的产品，利用合资、合作等方式到境外去投 资生产。 总之，不管德司达的结局如何，一个市场占有率达25% 的行业第一的公司倒下并被肢解，对整个行业都是极大的震 动，对行业内的其它主要的公司都是不小的利好，就看花落 谁家的份额多，谁家捞的便宜大罢了。浙江龙盛成为利好的 最大赢家也并非偶然，而早在人们的预料之中。
Government Policy Led “Chinese-style” Green-up
政策功能主导“中国式”环保大行动 “哥本哈根大会尽管落下帷幕， 但它只是个起点，人类将走上‘始于哥 本哈根的路’，各国的内在、自发和自 愿的行动比一份协议更加重要。”这一 席话是曾经著有《气候变化的政治》的 伦敦政治经济学院前院长安东尼·吉登 斯，在哥本哈根大会后所说的。 事实也的确如此。相比于哥本哈根 气候谈判中耗时12天才勉强“出世”的 没有约束力的声明，各国政府对环保所 付诸的行动才是解决全球气候问题的有 效途径。在这点上，在此次哥本哈根大 会上起到关键作用的中国政府已经给予 验证。 中国对于节能环保早已开始高度重 视并付诸实践。在第“十一五”规划纲 要当中就明确指出，2006-2010年期间 单位国内生产总值能源消耗要降低20% 左右；主要污染物排放总量减少10%。 令人欣慰的是，一份来自国家发改委的 数据显示，截至09年上半年，单位GDP 能耗已在2005年基础上累计降低13%， 有望实现降低20%左右的目标。这意味 着中国5年内少排放的二氧化碳总量将 达到15亿吨以上。其中，仅2008年所 实施的“限塑令”一项，就相当于每年 可节约石油240万至300万吨，相当于 减少二氧化碳排放720万至900万吨。 在新的形势下，中国政府针对节能
减排再次提出了新的目标，即到2020年 单位GDP碳排放在2005年基础上减排 40～45 %的标准，并把这一指标纳入 强制性的国民经济发展纲要中。可以看 出，中国政府已经在减少温室气体排放 上做出了远景规划，也表明了中国政府 愿与国际社会一道在减排和遏制全球气 候改变的事业中共同努力的决心。 面对新的目标，中国政府正在积极 的发挥主导作用，并充分调动社会各方 力量共同加入到节能减排的工作中来， 以确保减排目标的实现。在这方面，深 圳市的“鹏城减废”行动为我们提供了 政企合作节能减排经典的案例。2006 年，在深圳市政府的号召下，109家企 业加入此次活动，并取得丰硕成果。次 年企业数量就增加到183家，2008年则 迎来爆发式增长，达到612家。经过3年 的努力，累计削减二氧化碳1400余吨、 二氧化硫近2万吨，累计节水1600余万 吨、节电1.7亿余度，企业直接经济效 益超过4.6亿元。“鹏城减废”行动让 我们看到了政企合作的新模式，在政府 的引导和支持下，企业通过自身的投入 与研发，在实现了社会效益的同时，也 实现了经济效益。在众多的合作企业当 中，曾多次为被评为“鹏城减废”标志 企业的爱普生显的格外突出。从深圳爱 普生获得的一份名为“鹏城减废行动年 www.rechargeasia.com
终评估及报告表”中，清晰地看到了11 个主要改善事例，记者进行了加权平均 计算后得到如下一组数据：11个项目平 均投资回收期为2.66年，如果去掉一个 最高期限及最低期限，9个项目的平均 投资回收期只有1.08年。而从2008年全 年来看，该行动导致的成本节省92万余 元。 此外，政府部门还从自身节能减排 做起，为整个社会树立了表率作用。为 了促进政府部门对于节能环保产品采购 的力度，政府部门近年来开始实施强制 性节能采购的政策措施，从而确保了政 府节能采购进入了实质性实施阶段。而 企业方面更加积极配合政府的工作，纷 纷加大了对于节能环保产品的投入与研 发。仅以爱普生为例，该品牌旗下拥有 的50多款产品均获得了中国环境标志认 证，近100款获得了节能产品认证。 反观众多西方国家，有的还未制定 节能减排的标准，有的制定标准却缺乏 指导和扶持政策。而中国政府已经高度 重视气候变化问题，并明确制定了节能 减排的目标和具有指导性和推动力的相 关法案。相信随着低碳大潮的到来，越 来越多的企业、个人乃至整个社会都会 加入到以政府主导的“中国式”绿色环 保中来。
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HP Files Patent Infringement Suit against Four Hong Kong and Taiwan Companies
惠普起诉多家台湾、香港墨盒生产商 惠普公司于日前向美国加洲地方法 院对台湾研能科技、麦普、香港PTC以 及设在美国的Sinotime Technologies Inc提起诉讼，控告这些企业侵犯其 墨盒产品的专利。涉案的美国专利号 为6,234,598; 6,409,053; 6,398,347; 6,481,817及6,402,279，主要应用在 HP 27/28 、HP 56/57等型号的墨盒 中。同时要求法院对侵权产品颁发禁止 令，并要求三倍于损失的赔偿以及其他 金钱赔偿。 惠普在诉讼书中称，台湾研能科技 不仅生产和销售自己品牌的侵权产品， 还以中性包装形式或贴牌生产形式， 将其产品和配件销售给麦普和PTC等公 司，麦普及PTC又将这些侵权产品销往
各地市场，包括美国。而Sinotime公司 则被指在Amazon网站以“All Colors” 之名销售该侵权产品，并称之为“再生 墨盒”。 另外，惠普在起诉书中还宣称麦普 和研能改造了超过30万个“从惠普在 亚洲分部外泄的原装打印头”。惠普宣 称其于2006年及2007年3月发现该公司 在亚洲的工厂发生产品非法外泄事件， 此外，在2007年3月和9月，多批惠普 原装打印头在从新加坡工厂运往马来西 亚装配工厂的过程中曾遭到抢劫。惠普 透露每个惠普原装打印头都有一个独特 的产品信息记号FID。惠普称，他们在 Amazon网站购买的“Mipo”品牌惠普 兼容墨盒的打印头带有这些记号。
针对惠普这一指控，麦普在书面 声明中表示：“麦普科技是从事再生墨 盒生产销售的专业厂家，并不从事任何 墨盒改造工作。惠普在诉讼中所提我司 改造其产品零部件的说法无任何实事依 据。” 对个别媒体对此发布的误导信 息，台湾研能公司发表书面说明：“本 公司所有产品均是自行研发、制造，绝 无如媒体所载有窃取惠普任何零件之情 事”。而麦普对媒体所传达的错误信息 表示反对。 研能、麦普和PTC均表示已经在寻 求法律协助， 并且会密切关注事件的后 续发展。
After the Copenhagen Era: Epson Processes Low-carbon Economy
后哥本哈根时代：爱普生低碳经济进程 政治有国界，而产品、企业、产业 并没有国界。这恰恰是人们应该对“后 哥本哈根会议时代”持乐观态度的根本 理由。去年年底举行的哥本哈根气候峰 会，虽然将诸多难题不无遗憾地留给了 2010年的墨西哥会议，但作为2009年 最重要的国际事件，它令低碳概念席卷 人心，促进了低碳生活方式与消费观念 的成熟。在这种情况下，一些有战略前 瞻意识的企业，正在加快迈向低碳企业 的步伐，确立新的竞争优势。随着越 来越多的企业加入其中，低碳产业—— 这个以降低二氧化碳及其它温室气体排 放、节能节源的产业活动——将覆盖到 了几乎所有产业活动当中。 从这个角度来看，后哥本哈根会议 时代，低碳产品、低碳企业、低碳产业 正在走上通往主流的大路。爱普生的行 动就是典型之例。2009年，结合全球经 济环境，爱普生制定了中长期企业愿景 “SE15”，提出了“将省、小、精的
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技术发挥到极致，构筑平台化且整合具 竞争力的事业体，创新服务模式并生产 出感动全球客户的商品”，并通过所有 的产品、服务、生产、销售，减少对环 境的负荷。 在这个计划下，爱普生全方位开 展技术革新，令产品体积更小，更节省 材料，更节能。以喷墨式多功能一体机 为例，2009年爱普生推出了EP-802A 产品，重量仅9公斤。与2004年上市 的PM-A870相比，削减50%的体积和 10%的重量。作为爱普生倡导的“省、 小、精”技术的典范，EC-01是爱普生 开发的一款可再生的、全新概念的喷墨 打印机，它打破了“更换墨盒”的传统 观念，在产品内设了相当于打印8000张 A4规格纸的大容量墨包，并能够进行两 次更换，即完成打印2.4万张作业后该 打印机才被回收，这相当于避免了更换 240只墨盒。纵览产品从采购零件到生 产、回收、废弃为止的生命周期，如果 将EC-01与同等性能的激光打印机进行 比较，可以看到，所削减的CO2负荷高 达73%之多。
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在全球经济加快迈向低碳时代的大 背景下，爱普生SE15中长期规划无疑 将帮助它建立起具有可持续性的业务模 式。2008年爱普生发布《2050环境愿 景》，提出了“到2050年，将二氧化碳 直接排放量和产品完整生命周期中的二 氧化碳排放量减少90%，实现所有产品 的资源重复利用和循环利用”等四大目 标，同时为实现这一愿景，爱普生不断 完善环保商品生命周期管理，从产品设 计、原材料采购、制造过程管理、运输
OEM UPDATE / OEM 聚焦 RECHARGEasia
管理到产品使用、 售后服务、废旧产 品回收再生，创建 领先业界的标准。 据悉，在一 个产品的生命周期 中，它对环境造成负担的80%决定于这 个产品的设计阶段，这就要求企业在产 品设计阶段进行更为苛刻的低碳管理。 爱普生有效利用“3R(Reduce削减减 少、Reuse再使用、Recycle再资源化) 设计指导方针”改进商品设计，在有效 节省资源、减少能量消耗的同时，提高 产品的回收再利用率。然后，设计人员 还要评估其设计的产品是否实现了预先 制定的环保规格规定以及对于早期产品 是否重要；最后，在设计审查会议上， 他们要对是否通过此设计方案做出决 定。 在供应链管理方面，爱普生不但 实现了100%的生产材料超过了公司的
硬性绿色采购标准。而且，通过用安 全替代物替代的方式，实现了优先消除 有害物质和减少化学物质消耗和排放。 此外，该公司正计划建立一个产品环保 性能改善系统，在这个系统中，可以进 行生命周期环境负担评估（环保性能模 拟），它可以在所有阶段甚至是设计阶 段以前启动（即更贴近于规划和概念的 阶段），并可靠地使用设计蓝图反馈的 结果。为了建立这个系统，爱普生正在 为相关的数据建立IT基础，事实上，这 也是当下全球正在兴起的绿色IT建设的 一部分。 透 过 爱 普 生 在低碳之路上的表 现，人们可以看 到，在席卷全球的 低碳浪潮中，企业 可以依据自身优势 构建属于自己的理 念、模式、方法、
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途径。在这个浪潮中，低碳经济同时迈 出“两条腿”：一条腿是指正在启动的 绿色革命，即利用可再生能源、规划产 业过程的有效循环化来实现低碳，这可 以看作是在现有产业活动中“做加法” 的部分；另一条腿是，在原有基础上采 取节能减排、技改创新、回收利用等手 段降低二氧化碳排放，这是“减法”的 部分。由此观之，爱普生“SE15”给 出的正是“减法”部分的公式以及流 程，它将对更多的企业带来示范和启迪 意义。
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HP Ink Cartridges Suit with Three Companies Have Reached a Settlement of Patent Infringement
惠普与3家公司达成墨盒专利侵权和解 据国外媒体报道，惠普近期称，该公司已经与3家公司达 成了一项和解协议，这些公司被控侵犯了惠普的墨盒专利。 惠普去年9月针对加利福尼亚州3家公司InkPlusToner. com、Comptree以及Smartone Services等11家公司向美国 国际贸易委员会(ITC)提出了指控，要求该委员会禁止这些公 司的墨盒进口。惠普称，InkPlusToner.com和Comptree已经 同意停止进口，并向惠普支付数额不明的赔偿金。此外，惠 普预计还将与Smartone Services达成一项类似的协议。 珠海格力磁电有限公司已经向一位行政法法官提出请 求，要求其终止国际贸易委员会的调查。此前，该公司已经 同意停止进口墨盒。 此外，国际贸易委员会还作出了不利于其余7家公司的
缺席判决，这些公司分别是香 港Mipo International、迈阿密 Mextec Group以及中国的5家 公司，即上海安捷打印材料有 限公司、深圳普林美亚电子有 限公司、珠海中润靖杰打印机 耗材有限公司、协力国际中国 有限公司和傲为有限公司。 惠普称，预计国际贸易委员会将会作出支持惠普的判 决，禁止这些公司进口产品。
Resolution on A3 Color Laser Market Keywords
解析A3彩激市场关键词 回顾2009年柳暗花明的打印机市 场。既有市场蓬勃吸金的辉煌，也有 售后服务的无奈。下面就请看由硅谷 动力独家策划的“2009 A3彩激市场盘 点”，让我们一起去回顾下2009年A3 彩激市场的3大关键词吧！ 关键词一：领先 说到领先，不能不提的就是市场老 大角色的变化。长久以来，惠普依托着 强大的营销实力和齐全的产品线称雄国 内激打市场。不过在刚刚过去的2009 年，A3彩激市场格局却发生了微妙的变 化。根据IDC报告，2009年以技术实力 见长的富士施乐打印机年增长率高达超 过50%，并在第三季度一举拿下市场占 有率第一的宝座，达到41.6%。而相比 之下，惠普的总体市场占有率则降至了 39%,其他以OKI、理光和柯尼卡美能达 为代表的厂商都以低于6%的市场占有 率排在后面。 在目前的中国激光打印机市场中， 营销阵营和技术阵营这两大阵营的对决 态势越来越明显。其中，营销阵营以推 广为先，凭借高频度、大覆盖、立体化 广告、宣传和推广活动，直接刺激客户 的购买欲望。而技术阵营则是技术至 上，主要通过雄厚的技术实力和技术创 新精神，使产品在整体性能上更具竞争
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优势。很显然，富士施乐属于后者，依 靠强大的技术研发实力，通过新LED、 喷蜡和激光不同打印技术共同出击市场 的策略，让我们看到了技术阵营厂商的 真正实力。 关键词二：产品 办公设备厂商每年都会为市场和用 户带来一些新产品和新概念。新产品的 设计都较为符合目前消费者的需求和市 场的潮流。例如OKI推出C810和C830 系列产品，都采用了一次成像的设计， 在输出速度上更为出色，在外形上也有 了不少的亲和力。而佳能在2009年推出 的旗舰级产品LBP9100也依靠着较高的 性能参数博得了不少的关注度。 不过办公设备领域往往并不依靠频 繁的新品发布来博取用户的关注。还是 以技术阵营的领导者富士施乐为例，多 款不同规格性能的产品搭建了其较长的 打印产品线，仅单功能A3彩激一类就拥 有四款不同的产品来适合高中低高不同 需求的客户，通过其上市前较为超前性 的设计，一款成功的产品在市场上销售 多年也是常有的事请。 关键词三：销量 出货量是厂商关注的重点，工厂 的产能和市场需求达到平衡一直是每个 www.rechargeasia.com
厂商都在追求的。在过去的一年中，我 们看到了惠普Laserjet 5550 A3激光打 印机的大幅降价，也看到了富士施乐 DocuPrint C3055在年底针对渠道和用 户分别进行了促销，掀起新的采购高 潮。对产品进行降价促销对于销量的影 响不是绝对的，但是确实能提高品牌的 一些知名度和人气。 在促销提高销量的同时，我们也看 到了观念的改变对于产品选择的影响。 在低碳环保成为热门关键词的今天， 不少以节能环保为卖点的产品在销量 上有了大幅提高。富士施乐DocuPrint C2255这款采用了新LED打印技术的A3 彩色打印机依靠着独特的环保节能技术 得到了市场认可，销量比2008年高出整 整1倍。打印机的环保时代已经来临， 在年内即将实行的《打印机、传真机能 效限定值及能效等级》国家标准也从侧 面说明了这一点。可以说，产品的设计 与用户的需求契合，才能让销量一直保 持在一个让人满意的水平上。 “领先、产品、销量”，这是我 们为2009年的A3彩激市场总结的关键 词。阳春三月，展望2010年的中国打印 机市场， 我们相信，更多的精彩会出现 在我们面前。更多更好的产品、更加方 便的应用将会帮助企业用户在办公时更 为便捷，实现厂商与用户的共赢。
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Continuous Inkjet Printers Supply (CISS) Will Accelerate Its Development in 2010
连续式喷墨打印机2010年将加速发展 现在，连续式喷墨彩色印刷机对 印刷和出版业来说已经不再陌生了，尽 管这项技术的起步比较缓慢，但它将在 2010年取得跨越式的增长。造成连续式 喷墨彩色印刷机迟迟发展不起来的一个 主要原因是人们对这个市场缺乏认识， 印刷机买家也不知道自己在购买这类设 备的时候应该注意哪些问题。下面，我 就向大家介绍一下在购买连续式喷墨彩 色印刷机时需要了解的一些事情。 不管设备供应商怎么说，反正目前 没有一款基于水性油墨的高速连续式或 单张纸印刷机能够在非常规的平版承印 物上进行印刷并保持较高的输出标准。 在用这类特殊承印物印刷的时候，油墨 会渗透到纤维里并出现扩散，进而引发 分辨率下降等其他印刷缺陷。 目前有两种方法可以解决这个问 题：一是使用经过预处理（涂布）的纸 张；二是在印刷机上对纸张进行处理。 那有没有可以彻底解决这个问题 的办法呢？这个很难说，但到目前为止 连续式喷墨彩色印刷机还不能在没有经 过处理的纸张上进行印刷。值得期待的
是，人们已经开发出了能用在标准胶印 承印物上的颜料，在不远的将来，以这 种颜料为核心的油墨也将面世。此外， 对纸张进行预处理会额外增加印刷企业 的生产成本。 油墨问题 连续式喷墨彩色印刷机使用的油墨 既可以是染料型也可以是颜料型的。前 者的价格便宜，但印刷出来的色彩不够 鲜艳，有些发旧的感觉。染料型油墨比 较适合单色的文字印刷，但它比颜料型 油墨更容易出现透印问题，特别是在新 闻纸等低质量的非涂布纸上。 颜料型油墨的印刷质量要好一些， 特别是在印刷彩色图案的时候。但有一 点需要注意：有些声称自己能同时提供 染料和颜料型油墨的印刷机制造商实际 上并不能给客户提供颜料型油墨。 在这时也有一个例外，那就是所有 的高速印刷机（单张纸和卷筒纸）都会 采用水性油墨。UV油墨的成本太高， 而且在高速设备上使用的高速打印头只 能与水性油墨一起使用。
此外，打印头的配置也是多种多 样的。有些打印头的使用寿命可以达到 3000小时，有些则要短一些。正如你所 想到的那样，寿命长的打印头一般都比 较贵。 在静电照相市场上，标准的经营模 式是“点击付费”，即操作人员按照客 户认可的单价和印刷数量进行收费。这 个单价将包含服务和所有耗材的成本。 虽然点击付费的模式比较普遍，但大多 数喷墨印刷机丢回根据是按照“以量计 价”的模式销售的。这个定价中可能会 包含服务合同，但是所有耗材（油墨和 打印头）都要按照客户的使用情况进行 收费。 在单张纸彩色印刷市场上，几乎所 有的碳粉都是由印刷机供应商提供的， 而在家庭办公和超大幅面喷墨领域，则 存在着大量的第三方墨盒供应商。在高 速喷墨市场上，很多供应商都是从打印 头制造商那里购买打印头，但由于后者 不提供油墨，所以印刷机制造商必须自 己开发油墨或从油墨公司那里选择油 墨。
Comprehensive Understanding of Methods and Precautions in Refilling Toner Powder
全面了解硒鼓加粉方法及注意事项 从各大厂商发布的激光打印机、一体机来看，大部分 厂商都是采用鼓粉一体式设计，很多用户总觉得硒鼓成本太 高，因此硒鼓加粉就成为他们降低成本的主要 方法，很多 用户虽然有尝试硒鼓加粉，但是确对硒鼓加粉的过程没有一 点了解，一般一个鼓粉一体的硒鼓的鼓芯能够使用6000到 10000张左右，当使用到一 定寿命的时候，硒鼓的鼓芯及其 他的配件就开始出现故障，从而只能更换新的硒鼓。下面为 了让大家了解更多硒鼓加粉的知识，笔者整合了OA急救站的 一些加粉技 巧，和大家分享一下。 一般硒鼓经过长期使用以后，当你发现输出的稿件图像 浅淡、有严重黑斑条纹，就算你再怎么保养修补也无济于事 的时 候，硒鼓的生命算是真正到了终点，这时就需要进行更 换了。更换硒鼓说难也不难，说容易但也不能大意处之，这 其中还是有点学问的。 首先， 关闭打印机电源取出硒鼓，然后用钳子夹住一侧 的金属销钉，用力小心向外拔出来(或直接把销钉钉进去，打
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开硒鼓后再取出来)，一般情况下，这时我们可以发现 硒鼓可 以分成两部分，带有磁辊的是供粉部分，而有感光硒的是废 粉的收集部分。 先来看供粉部 分，先把磁辊无齿轮 一侧的螺钉旋下，打 开塑料盖，然后将碳 粉仓内和磁辊上的碳 粉全部用软毛刷等清 理干净。接着再把磁 辊重新装好，用力按 好防止磁辊脱离原 位。这时就可以装碳 硒鼓加粉 粉了，把碳粉摇匀后慢慢倒入供粉仓内，上好部件把磁辊固 定好，最后应轻轻转动磁辊一端的齿轮数圈， 以有利于碳粉 的均匀贴附。
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全面了解硒鼓加粉方法及注意事项
续
再来看看收集部分，在这部分我们要做的就是更换新的 感光鼓。用同样方法将固定销钉拨出，取出感光鼓，然后将 废 粉收集部分的废粉清理干净(要尽可能干净，以免影响新鼓 的打印质量)，到此，我们就可以安装新的感光鼓了。安装时 要注意，感光鼓通常都有左右之分的，把装有齿轮的一端对 接装上后，用刚刚拨下的固定销钉上好感光鼓。全新的感光 鼓一般都有一条墨色的防曝光封条，在安装前不要撕下以防 止曝光，安装好检查无误后方 可撕去。这样，供粉部分和收 集部分都分别弄好了，最后只要把这两部分按拆开时的情况 安装复原，插好固定卡销，整个更换工作便宣告完成。 在更换过程中，如果有碳粉落在打印机外面，最好用吸 尘器吸除，再用纯酒精擦洗一遍。而且，整个更换过程最好 在较暗的工作室里进行，防止感光鼓曝光。而对于一体式硒 鼓的更换，可谓简单得很，只要把整个硒鼓拿下成套更换就 可以了，省了不少麻烦，但在装入前记得最好把碳粉摇匀。
硒鼓 另外笔者还要提醒各位的是，通常硒鼓在未拆封时有效期为 两年半，但一旦拆封了有效期就只有6个 月了，用户要注意在有效期内使用，以保 证打印质量。 硒鼓加粉注意事项 在维护和更换硒鼓的同时，还有些地 方是需要再次提醒注意的: 1.清洁硒鼓不必太过频繁，在清洁过 程中禁止用普通纸张擦洗。 2.在上述保养和更换过程中，严禁用 手触及感光鼓的表面，同时还要防止硬物 碰撞。 3.尽量不要让硒鼓直接暴露在阳光或 强光源下，不要随便打开硒鼓上的挡光 板，假如连续暴露在强光中的时间超过10 分钟，严重的话感光鼓即宣告报废。 4.避免在高湿、高温、高寒环境下使 用和保存，硒鼓里的碳粉一旦受潮会结 块，影响打印效果或造成打印色浅，另 外在把硒鼓从低温拿到高温的环境下工作 时，最好就搁置一段时间(一个小时以上) 再使用。 5.不要擅自用手转动OPC鼓芯，OPC 鼓芯转动时一定要注意方向，假如旋转方 向不对，会损坏零件造成打印时漏粉或打 印污迹。 6.硒鼓带有 一个显影装置，它是一条 覆盖有磁性微粒的滚轴，因此就要确保硒 鼓远离显示器、硬盘、音箱等磁性物质， 避免磁化现象发生，从而影响打印质量。
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SIGN CHINA 2010 在广州成功举办
爱普生4S店推出 耗材回收换礼行动
SIGN CHINA 2010 Successfully Held in Guangzhou
Epson 4S Stores Introduce Gift Exchange Program in Future Supplies Recycling Operations
由信亚展览公司主办的“2010广东国际广告展”于2010 年3月2-5日在广州·中国进出口商品交易会琶洲展览馆B区 一、二楼成功举办。本次大会共设八大展馆五大专区，展 出面积达9万平方米，汇聚全球超过1000家广告器材设备、 LED、霓虹灯企业同台献技，展示开年最为先进的技术与产 品。 展会独有专区划分，令采购更为轻松有序。其中，打印 设备、耗材及喷绘企业占据其中三大展馆，有358家企业参 加。来自国内办公耗材的部分知名企业，如：珠海天威、南 京泛太克、保定乐凯、珠海传美讯、东莞印可捷、深圳墨库
2010年伊始，爱普生（中国）有限公司在已有回收网点 的基础上，将爱普生4S店增设为回收网点，设立回收箱和回 收大使,并赠送精美小礼品。 爱普生是最早在国内开展废旧耗材回收服务的公司之 一。从2001年12月开始，爱普生逐渐在全国范围内建立起了 使用完毕的正品耗材回收网点，这些回收网点一直以来在爱 普生推进的回收活动中发挥着重要作用。而年初的“耗材回 收，环保行动”促进活动，进一步扩增了回收网点，鼓励消 费者与爱普生一起为保护环境做出努力，收集到的使用完毕 的爱普生正品耗材将统一进行无害化处理，然后再作为再生 资源被利用。 爱普生回收专页：http://www.epson.com.cn/hs 爱普生回收热线：400-810-9977-8 爱普生回收网点：
数码等公司都有参展。亚洲再生业作为影响像耗材行业的专 业媒体参加了本次展会，并同期宣传即将在于7月14日-16日 在印度尼西亚首都雅加达举办的2010年中东-东南亚国际办 公耗材展，吸引了许多关注目光。 “广东国际广告展”（SIGN CHINA）经过多年的全球 推广和品牌积累，目前已成为全球最具影响力的行业风向标 之一。行业龙头企业已将信亚展览主办的SIGN CHINA锁定为 核心战略合作伙伴，携手构筑以每年三月广州为重点的展会 新格局。展览期间，还举行了惠普新品发布会和霓虹、LED 的研讨会。
喷墨式数字印刷机或将是数字 印刷机的将来 Inkjet Digital Press May Hold the Future of Digital Presses 当今，印刷界最热门的话题莫过于数字印刷联盟。从 2007年~2009年的进出口统计数据来看，数字印刷机的进出 口金额所占比重一直处于上升状态印刷市场。 在我国海关商品目录上“数字式印刷设备”条目下共6个 商品： 1．数字式喷墨印刷机，可与自动数据处理设备或网络连 接（简称“喷墨、可连接”）。 2．数字式静电照相印刷机（激光印刷机），可与自动数 据处理设备或网络连接（简称“静电、可连接”）。 3．其他数字式印刷设备，可与自动数据处理设备或网络 连接（简称“其他、可连接”）。 4．数字式喷墨印刷机（简称“喷墨”）。 5．数字式静电照相印刷机（激光印刷机）（简称“静 电”）。 6．其他数字式印刷设备（简称“其他”）印刷工具。 上述6类数字式印刷机中喷墨式数字印刷机排在最前列， 这或许就是数字印刷机的将来。
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英迈中国涉嫌增值税犯罪 金额高达8000万
上海市加大对“打印耗材 再制造”行业的管理
Ingram Micro Value-added Tax in China Suspected of Crime: up to ¥80 Million
Shanghai to Increase “Cartridge Remanufacturing” Industries Management
《财富》500强企业、全球最大IT分销商英迈(Ingram Micro)卷入了涉嫌虚开及倒卖增值税发票事件。 一位业内知情人士近日向记者报料，过去两年多时间 里，英迈国际（中国）有限公司（以下简称英迈中国）内部 相关员工涉嫌对外倒卖增值税发票，金额高达8000多万元， 已被上海市公安局经侦总队拘捕。目前公安局正针对此案进 行调查。 3月17日，英迈中国董事长张凡在电话中对记者强调， 这只是公司内部会计层面个别员工的犯罪行为，不涉及管理 层，也并非公司行为，公司发现后立刻报了案。但他同时以 案件正在调查中为由，拒绝透露任何细节。 尽管如此，仍有人士质疑：英迈是一家成立已有30余年 的跨国企业，又是纽交所上市公司，其财务制度不可谓不严 格完善。在这种情况下，公司普通会计人员长期倒卖增值税 发票，金额如此巨大，若非经过授权，便是内部管理制度存 在巨大缺失。 英迈是全球最大IT分销商，总部位于美国加利福尼亚州 圣塔安纳，2009年全球销售收入为295.2亿美元。目前，英迈 在中国30个重点城市设立了分支机构，全面代理40多个国际 知名品牌的技术产品，产品范围涉及整机、PC组件、外设、 数码产品及配件、软件及增值产品等。而在英迈的合作伙伴 清单里，既有IBM、英特尔、惠普这样的知名跨国企业，也 有联想、海尔这样的本土大公司。
上海市经济信息化委为加强本市“打印耗材再制造”行 业管理工作，进一步做好资源再生利用和节能减排工作 , 特下 发管理通知 [ 沪经信节（2009）782 号 ]。通知内容如下： 一、实行行业登记备案制度。 本市范围内生产激光打印机再制造鼓粉盒、喷墨打印机 再制造喷墨盒等产品的企业（以下称再生耗材企业），应具备 从业资质，包括资本来源、技术设备、环境保护、安全生产 等方面的基础条件。再生耗材企业应进行行业备案，并定期 接受审核。 二、按照上海市地方标准进行生产。 再生耗材企业的技术水平和产品质量，必须符合本市再 生耗材地方标准，同时纳入市节能减排循环经济体系。再生 耗材企业应取得上海市打印耗材“RQ”( 循环经济和产品质量 ) 标志管理证书，合格产品出厂时须加贴“RQ”标志。 三、加强对再生耗材企业的日常监管。 再生耗材企业要强化内部管理，建立质量管理制度，开 展诚信服务，同时自觉接受市质量检测机构和相关行业协会 对产品质量的监督管理，对市场巡视和抽检中发现的问题认 真进行整改。对已取得打印耗材“RQ”标志管理证书的再生 耗材企业，实行年度检验制度。 四、充分发挥行业协会的作用。 市经济信息化委授权上海市计算机行业协会承担本市“打 印耗材再制造”行业的企业备案、资质审核、产品质量达标 考核、市场监管、行业统计、“RQ”标志管理等工作。市计 算机行业协会每年定期向市经济信息化委报送企业资质审核、 再生耗材的销售、市场抽检等情况，向市政府采购办推荐打 印耗材企业名单。 五、加强协调。 努力建立政府积极推进、企业作为主体、市场化有序运 作的打印耗材回收和加工利用体系，进一步提高废弃打印耗 材的回收利用水平。市、区县两级经济信息化主管部门要做 好“打印耗材再制造”行业的规划、指导和监管工作，并协 调生产、流通、消费等各个环节，实现齐抓共管，力争在回 收和标准化再制造方面取得新的进展。
柯达一年来首次盈利 Kodak’s First Profitable This Year 柯达公布 09 年第 4 季财报，受个人和商用喷墨打印机销 售额增长、成本降低以及数字成像专利费的推动，该公司一年 多来首次实现季度盈利。 柯达表示， 09 年第 4 季净利润为 4.43 亿美元， 合每股 1.40 美元。去年同期亏损 9.18 亿美元，合每股 3.42 美元；营收较 同期增长 6% 至 25.8 亿美元，超出分析师 23.8 亿美元的预期。 柯达称，商业打印部门的营收下滑 18% 至 6.74 亿美元。 在 2004 年至 2007 年从胶卷业务转型为数字影像业务期 间，柯达大幅削减成本。2008 年秋，全球经济衰退对数字和 胶片图像产品的销售造成沉重打击，但柯达却脱颖而出，该 公司 CEO 彭安东 (Antonio Perez) 表示： “尽管经济环境恶劣， 但我们去年仍实现了目标。柯达正在重返增长轨道，战略也正 取得成效。 ” 柯 达 数 字 业 务 营 收 从 08 年 同 期 的 17.8 亿 美 元 增 长 至 19.9 亿美元，增幅为 12%，与此同时，传统胶片业务的营收 则下滑了 10%，从同期的 6.52 亿美元减少至 5.89 亿美元。
柯 达 称，09 年 第 4 季 毛 利 率 从 同 期 的 20.4% 提 高 至 34.4%，其中约有 6 个百分点来自于产能的提高以及对数字版 材、零售用热敏纸的旺盛需求，另外，数码相机产能的提高、 个人喷墨打印机、电子成像印刷和传统的照片冲洗业务也对此 有所贡献。另外 8 个百分点来自于一次性的知识产权授权收入。 2009 年全年，柯达亏损 2.1 亿美元，合每股 78 美分，上 年亏损 4.42 亿美元，合每股 1.57 美元；营收从同期的 94 亿 美元减少至 76 亿美元，同比下滑 19%。
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邯郸成像卡盒生产线研发成功 Handan Imaging Cartridge Production Line Successfully Developed OPC 鼓又称有机光导鼓，俗称硒鼓，是激光打印机、复 印机、传真机等设备的核心部件。OPC 鼓的生产技术长期以 来被美、日等少数发达国家所垄断，这就造成了我国 OPC 鼓 必须依靠进口的局面。 技术上受制于人， 价格上也没有发言权。 1996 年汉光机械厂 ( 光导重工的母公司 ) 与中科院化学 研究所联合研制 OPC 鼓，并被列入国家“863”计划重大项 目，经多年努力，攻克了 OPC 鼓多层涂布工艺这一高科技难 题，实现了产业化生产，为我国独立生产硒鼓，摆脱原装厂 商的垄断做出了贡献。 邯郸光导重工高技术有限公司，副总经理李安洲指着， 一条安静的走廊，透过密闭的玻璃窗，全自动生产线在运转， 崭新的光导鼓不时从传送带上运出，他自豪地说，“这就是我 国第一条完全自主研发的 OPC 鼓涂布生产线，其产能、效益、 质量等诸多指标优于进口生产线。”我国的 OPC 鼓投放市场 后，迫使进口鼓大幅降价，之前，进口每只光导鼓售价 200 多元，现在售价降到 60 元左右，这个价格比在国外售价还低。 仅光导鼓一项为国家节约了大量外汇。 随着研发水平的提高，光导重工 OPC 鼓的生产质量越 来越高、种类越来越丰富，从最初只有两个品种，发展到现 在能够适应数码复印机、传真机、彩色打印机等不同规格的 150 多个品种。而且，产品质量丝毫不逊于进口产品。 目前，光导重工成为国内生产 OPC 鼓的“领头羊”，年 产量稳居国内第一位。“光导重工利用现有优势，加强产品 向上和向下的延伸。”现在以 OPC 鼓为龙头，集铝管成型、 铝鼓基阳极氧化、成品硒鼓再生等项目为配套产品的产业链 初具规模，预计 3 至 5 年内，OPC 鼓配套及生产能力达到 1000 万支 / 年，墨粉生产能力达到 5000 吨 / 年。届时，邯郸 将成为我国北方最大的耗材生产基地。
用于低成本电子印刷新型银墨 Low-cost Electronic Publishing Uses New Silver Ink Xerox开发一款新型银墨，可以在塑料、胶片、纺织品上 印刷电路。 这款银墨与其它同类产品不同的是它的低熔化点，使之 可以在塑料上印刷电路，而不会熔化塑料。绝大多数金属的 熔化点在1000摄氏度，而塑料的熔化点是150摄氏度，Xerox 银墨的熔化点只有140摄氏度，使塑料不会受到损坏。 Xerox目前与制造商合作开展多项银墨应用，如RFID标 签制造、柔韧塑料电子器件，甚至是含电路的衣物。
爱普生以全套打印解决方案 中标农行大单 Epson Successfully Bids to Supply Agricultural Bank Using MFS Method 爱普生集合喷墨、针打两大产品线的明星产品，由ME OFFICE 1100喷墨打印机、ME OFFICE 700FW/510喷墨一体 机，以及PLQ-20K存折打印机、LQ-2680K和LQ-1900KII+报 表打印机组合成全套的打印解决方案，将用户从前台营业厅窗 口应用，到后台办公室打印需求全部解决。完善的打印解决方 案得到农行一致认可，成功中标中国农业银行某省分行大单。 中国农业银行某省分行为该省的一级分行，约有百余个县 级支行、千余家营业网点，窗口数高达七千余个，是该省营业 网点最多、服务范围最宽、网络覆盖最广，存贷规模最大的商 业银行。比起其他行业用户对IT设备的要求，金融行业则更加 严格、苛刻，随着构筑节约型社会的国家号召和政策要求，在 此次农业银行某省分行招标选型之初，打印机稳定性、寿命、 多功能性、后期耗材成本、绿色环保等问题均成为用户的核心 需求。
卓越性能 满足需求 凭借多年服务金融行业用户的经验，此次竞标爱普生做 足功课。例如，爱普生专为金融行业用户量身定制专业存折 打印机PLQ-20K，汇集超高的打印速度、超强的稳定性、可 靠性、兼容性，以及人性化设计等多方面优势于一身，可完 成银行多种窗口业务，如现金、非现金、普通存取、投资理财 产品存折及单据的打印。而针对银行各个部门的报表打印， 拥有超长无故障运行时间、超快打印速度的LQ-2680K和LQ1900KII+报表打印机，可更快、更准确、更高效地完成银行进 出账单日报表、存贷流水等宽幅报表的海量打印需求。 值得一提的是，在这次中标产品中，爱普生喷墨打印一 体机凭借功能丰富、低噪音、耗材低廉等优点与针式打印机共 同赢得农行的高度认可。对于银行及各个网点的行政部门日常 办公，如文档和红头文件的打印、前台身份证复印、扫描、 传真等，ME OFFICE 700FW/510可轻松完成。在银行的行政 部门，还经常会有彩色报表的输出需求，爱普生ME OFFICE 1100商务喷墨打印机可完美应对。它具有双黑墨打印技术， A3+幅面超高速打印，并可在普通纸上实现印刷级打印品质， 防水耐光，保证绝对的成像效果和品质。
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联想推双面低碳打印机助力 世博更绿色更环保 Lenovo’s Low-Carbon Double-sided Printer Helps Push Greener and More Environmentally Friendly Shanghai World Expo 目前，服务于2010年上海世博会的近500台打印设备已 经全部准备就绪。联想打印设备将应用于世博会的办公、票 务等多个系统中，响应“绿色世博，低碳世博”的号召，此 次服务于世博会的联想打印设备无论从功能设计还是到实际 应用，处处体现绿色、低碳、节约、节能。联想更推出首款 低碳双面打印机LJ3600D和LJ3650DN，低碳双面打印、长寿 命硒鼓和聚合碳粉等一系列绿色应用技术将助力世博更绿色 更环保。 助力绿色世博，联想倡导“双面低碳打印” 双面打印技术对于打印用户并不陌生，双面打印最大 的优点就是节省纸张，对于打印量大的商务用户来说这是一 个十分有吸引力的功能，因为它可以节省50%的纸张，大大 降低纸张耗材成本。近几年来联想一直在大力推广“双面打 印”的应用，并在其全线的打印产品线中提供了标配或选 配的双面打印单元。为了响应“绿色世博，低碳世博”的 号召，更是在今年推出了首款双面低碳打印机LJ3600D和 LJ3650DN。在减少纸张消耗的同时，有效降低碳排放量。 新推出的双面低碳打印机联想LJ3600D和联想LJ3650DN 都采用长寿命感光鼓设计，感光鼓是激光打印机的核心部 件，对生产工艺要求很严，在生产过程中会消耗掉大量的金 属、石油、水、电等能源，提高每一根感光鼓的使用寿命意 味着节约了这些宝贵资源；而且使用聚合碳粉，不但比传统 的机械粉碎发生产的墨粉颗粒更小、更均匀，能实现更清晰 锐利的文字和平滑的图片，而且可以显著提升墨粉的转印效 率，这种墨粉的使用能够减少机器污染、降低二氧化碳的排 放。随着技术的发展进步，联想不仅能把激光打印机做的更 小更轻，这不仅仅是原料的节省，而且在生产、储运等环节 也能节省更多的能源。节能减排，构建低碳经济已经成为我 国的重要社会目标，双面低碳打印正是联想打印机身体力行 的绿色打印表现。
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格之格中标山东省省直单位 2010年政府采购
珠海国家耗材质检中心顺利通 过现场考核验收
NineStar Bids Successfully in Shangdong Province’s 2010 Government Procurement Program
Zhuhai National Quality Inspection Center Successfully Passes on-site Examination and Testing
2010年初，山东省省直单位2010年第一期办公设备及耗 材政府采购协议供货预中标结果公布，格之格产品以其卓越 的安全、环保、节能优势，一举中标。
日前，国家质检总局专家组对珠海国家耗材质检中心 （国家印刷及办公自动化消耗材料质量监督检验中心）进行 能力建设现场评审，一致同意珠海国家耗材质检中心通过现 场考核验收。 专家组从技术能力、团队建设、科研能力、运行状况、 影响力及权威性和地方政府支持等六个方面对珠海国家耗材 质检中心进行综合考核评价，一致认为该中心能力建设水平 达到筹建目标要求，耗材产品检测能力国内领先，达到国际 先进水平，准许通过现场验收。 国家耗材质检中心已取得实验室认可/授权的产品106 个，涉及参数1086项，承担国家质检总局科研项目3项，参 与国家标准制定4个，在国内核心期刊发表论文5篇，与国际 知名检测机构SGS、GCM取得互认资格。该中心在建办公及 科研实验室1.6万余平方米，配备国际先进高精尖检测仪器设 备，拥有一支优秀的科研团队，能满足耗材及相关产品检测 和研发需要。 珠海国家耗材质检中心顺利通过验收，对珠海耗材产业 集群的发展升级，对增强中国耗材企业自主创新能力、提升 国际市场竞争力都具有重大意义。
格之格高端硒鼓产品 格之格从创建初期就坚持科技创新就是第一生产力；并 投入大量的人力和财力与高校进行科研合作，致力于环保耗 材自主知识产权技术和自主专利的钻研，研发生产的新型耗 材产品，不仅保障信息安全、原装品质、而且极具性价比优 势，一经推广便畅销全球数十个国家和地区。现在，格之格 自主研发的专利硒鼓等产品，经各大专业测评机构验证，质 量可与原装耗材相媲美。 随着格之格不断在政府采购中标，不仅表示格之格产品 的原装品质在行业客户中获得了认可，而且代表民族品牌耗 材正在改写原装厂家垄断高端市场行业格局的历史。
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南京云苏推出便携式加粉机 Yunsu Roll out YSB Type Toner Cartridge Refilling Machine 最近，南京云苏科技推出了一款便携式硒鼓加粉机，把 人们“提着机器到客户门上加粉去”的愿望变成了现实。 这款机型利用云苏科技YSA型加粉机的专利技术，在保 留A型机“不拆开硒鼓，真空抽除残粉、废粉，封闭加入新 粉，加粉过程墨粉不飞扬，不损害操作人员肺部健康”等优 点的同时，还具有以下三个特点： 一是小。体积只有43.6×33.5×51cm，不到A型机的一 半大。 二是轻。重量只有10Kg,女士携行也不吃力。 三是便。内置无油免维护微型真空泵，没有外置有油真 空泵那种拖拖拉拉和补油换油的麻烦；装有提扣，携行非常 方便。 这款机型是云苏科技应许多加粉机用户的要求而设计 的。有了这款加粉机，加粉服务人员接到要求加粉的电话 后，只要提着机器到客户门上去一趟就行了，不用象以前那 样先去取硒鼓，加好后再送回去那样跑来跑去，节约了一半 的时间和路费。
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