2013-05-23 FMW

THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 23 MAY 2013

FMWorld www.fm-world.co.uk

On the Channel Islands, FM is getting organised

COASTAL SERVICE

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The Leadership Challenge: Raising our game, making our case – realising our value

10 JUNE 2013, THE ROYAL COLLEGE OF PHYSICIANS, LONDON With sessions to advance skills and thinking, this is the facilities management conference to attend.

Select sessions from hubs: Talent

Performance

Relationships

www.thinkfm.com

HOT DATES Why not check our internationlly recognised foundation course ‘Understanding FM’ now in its 22nd year!

Five TOP reasons for you or your staff to attend 1.

2.

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A solid base for your development before our intermediate and advanced level ‘core’ courses Our flagship course & a de facto recognised standard in FM training Provides tuition for optional level 3 qualifications in FM We take you on a valuable site visit to demonstrate FM in action It’s a great opportunity to network

Runs monthly, next dates in Central London: 9-11 July / 13-15 Aug / 10-12 Sep / 15-17 Oct / 12-14 Nov / 10-12 Dec

@ThinkFMbyBIFM

JUNE COURSES 25-27 26 26

The Professional FM 1 [Intermediate I] Financial Management 1 - The Essentials Advancing Sustainability

JULY COURSES 1-5 2-3 2-3 9 9-10 9-10 9-11 10-11 10-11

IOSH Managing Safely in Practice certificate Fire Safety Law & Risk Assessment Project Management Building Surveying & Maintenance Display Screen Regulations & Risk Assessment Introducing & Leading Change in FM [BIFM Executive Programme] Understanding FM Understanding & Managing Building Services Creating & Sustaining Modern Workplaces

+44 (0)20 7404 4440

Telephone info@bifm-training.co.uk | www.bifm-training.com facebook.com/bifmtraining

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VOL 10 ISSUE 10 23 MAY 2013

CONTENTS

8 | Project of the Fortnight

16 | FM on the Channel Islands

20 | Contract catering

NEWS

OPINION

FEATURES

6 Reaction to merger talks between the BIFM, CSSA, FMA and Asset Skills 7 BBC completes northern move under budget, according to report 8 Project of the Fortnight: Battersea Power Station’s new lease of life 9 Think Tank: Are biomass boilers worth the investment?

10 Business news: Graeme Davies discusses the fate of the UK’s smaller FM concerns 11 Skanska Facilities clocks Q1 revenue at £260 million 12 In focus: Emcor’s exit from construction to focus on FM

14 Perspective of a facilities manager: Finbarr Murray considers the best use of space 15 Five minutes with Planon’s Erik Jaspers at the Facilities Show 46 No Two Days

MONITOR 32 Legal Update: A guide to purchasing energy for your site 33 How To: Rodents are a fact of life for many facilities managers...

34 How To: Disability-aware procurement in the workplace: the FM role 36 Technical: Asset management and the PAS 55 standard 37 Insight: Market intelligence

26 | BIFM chairs – one year in

16

Channel Islands: Once an isolated corner of the FM landscape, the Channel Islands are now set to make a splash, finds Martin Read

20

Catering: Kevin Stanley lays out the issues facing an FM in specifying catering, including the need to match the quality available on the high street

26

FM Interview: Ismena Clout, BIFM chairman, and Liz Kentish, deputy chair, talk to Martin Read about an eventful first year leading the institute

30

Machine-to-Machine: A building’s technologies can now communicate between themselves.

Jürgen Hase explains the impact on FM delivery

REGULARS 38 41 42 43 44

BIFM news Diary of events People & jobs Products Appointments

For exclusive online content including blogs, videos and daily news updates

visit fm-world.co.uk FM World Jobs – the best place to find FM career opportunities online

visit fm-world.co.uk/jobs For daily notice of the latest FM news and fresh FM World content, follow us on Twitter

COVER IMAGE: Gary Grimshaw

visit twitter.com/fm_world FM WORLD | 23 MAY 2013 | 03

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Selected forthcoming features in FM World: 6th June issue: Building Management Systems 20th June issue: ThinkFM report 4th July issue: Third Spaces 15th August issue: Workplace interiors

6th June is a event issue with an extended print run - Book your space now!!!

5th September issue: Carbon Footprint 3rd October issue: Cleaning innovations

We have something of interest for all advertisers.

For a full 2013 features list visit:

www.fm-world.co.uk/about-us or contact

norbert.camenzuli@redactive.co.uk / 020 7880 7551 richard.york@redactive.co.uk / 020 7880 8543

Features are subject to change - please contact the editor for further details. FM World welcomes contributions and ideas for articles. Send a short synopsis to Martin Read at martin.read@fm-world.co.uk.

Please note that we reserve the right to edit copy submitted for publication in the magazine.

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Show Partners Incorporating

FM Vending Show

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11th - 13th June 2013

THE BEST IN VENDING & WATER

REGISTER FOR FREE TICKETS NOW AT: www.avexshow.co.uk 04 | 23 MAY 2013 | FM WORLD

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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ news editor: David Arminas ⁄ sub editor: James Richards ⁄ editorial assistant: James Harris ⁄ art director: Mark Parry ⁄ art editor: Daniel Swainsbury picture editor: Sam Kesteven

MARTIN READ EDITOR COMMENT

LEADER

ADVERTISING AND MARKETING email: sales@fm-world.co.uk senior display sales executive: Norbert Camenzuli (020 7880 7551) ⁄ display sales executive: Richard York (020 7880 8543) ⁄ recruitment sales executive: Carly Gregory (020 7880 2755) PRODUCTION production manager: Jane Easterman senior production executive: Aysha Miah PUBLISHING publishing director: Joanna Marsh Forward features lists and media pack available at www.fm-world.co.uk/about-us SUBSCRIPTIONS BIFM members with FM World subscription or delivery queries should call the BIFM’s membership department on 0845 0581358 FM World is sent to all members of the British Institute of Facilities Management and is available on subscription to nonmembers. Annual subscription rates are UK £110, rest of world £130. To subscribe call 020 8950 9117 or email fm@alliance-media. co.uk – alternatively, you can subscribe online at www.fm-world.co.uk/about-us/ subscribe/ To order the BIFM good practice guides or the FM World Buyers’ Guide to FM Services call James Harris on 020 7880 6229.

EDITORIAL ADVISORY BOARD Simon Ball, business development manager, Interserve ⁄ Martin Bell, independent consultant, Norland Managed Services / Lucy Jeynes, Larch Consulting / Nick Cook, managing director, Haywards ⁄ Rob Greenfield, group SHEQ director, GSH ⁄ Liz Kentish, managing director, Liz Kentish Coaching ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Geoff Prudence, chair, CIBSE FM Group ⁄ Chris Stoddart, general manager, Heron Tower ⁄ Jeremy Waud, managing director, Incentive FM ⁄ Jane Wiggins, FM tutor and author ⁄ Chris Wood, FM consultant

Average net circulation 11,513 (Jul 11 – Jun 12) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM)

by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Pensord ISSN 1743 8845

BIFM ENQUIRIES

British Institute of Facilities Management Number One Building, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER Tel: 0845 058 1356 Email: admin@bifm.org.uk Web: www.bifm.org.uk

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hen like-minded people get together, things tend to go well. Writing about the state of FM on the Channel Islands (see this issue’s feature), you get a sense from those on Jersey and Guernsey that the collective will to bring about the launch of the latest BIFM regional branch has since set off a wholly positive chain reaction: more sharing of knowledge, better training, a sense of relief at establishing common areas of concern. The simple act of getting the branch going has awakened an enthusiasm among local FMs – as well as the simple awareness of who works where. Jersey-based Sue Leonard, who works for ISS on behalf of Barclays, told me, “It’s an island of 45 square miles; you’d think I’d know a lot of the FMs. But of the 60 people present, I knew perhaps seven.”

So the actions of a few in setting up the group have awakened the enlightened self-interest of others, now emerging from the shadows. I wonder if the merger talks between the BIFM, Asset Skills, The Facilities Management Association (FMA) and Cleaning & Support Services Association (CSSA) will lead to a similar awakening?

Make no mistake, there are some tricky obstacles ahead of any successful merger of these bodies, not least in what might seem like competing primary interests. For example, can the BIFM as an individual membership organisation incorporate the aims and objectives of the CSSA, its membership comprising the largest contract cleaning employers in the UK and its aim to promote outsourced cleaning service provision? How does the FMA, a trade body comprised primarily of organisations, merge with a membership body comprised mainly of individual practitioners?

The place in this potential alliance of Asset Skills, by contrast, appears the most immediately understandable – although what happens to that organisation’s non-FM obligations is up for debate.

Matched against these obstacles is a genuine desire to clear away any excessive organisational noise and give government, the public and the wider business world a single, fully inclusive representative body. The prize is a big one: “greater representative influence and increased prestige for individuals within the industry”.

So the trick will be in treating institutional obstacles as mild speed bumps in the road, not red lights that bring an end to the journey. In truth, the overlap in common interests is so significant that it should be comfortable enough to outweigh any concerns about outstanding issues, and there has been an overwhelmingly positive reaction to the announcement of the merger talks from across the profession.

So what next? For now, the project is being driven by a steering committee consisting of the chairmen and CEOs of the four organisations. From a BIFM perspective, any agreement for merger would be put to membership for review and endorsement through an extraordinary general meeting.

The BIFM board will discuss progress at its next meeting on 31 May and report to members after that.

Exciting times? Quite possibly.

So if you have an opinion, now is the time to share it with the institute.

The BIFM has set up an online form for you to air any views you may have and you can find it at www. surveymonkey.com/s/92GYH92

W

“Matched against these obstacles is a genuine desire to clear away any excessive organisational noise”

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FM INDUSTRY

FMA and CSSA optimistic on merger The Facilities Management Association (FMA) and the Cleaning & Support Services Association (CSSA) are heading into merger talks with the BIFM on a positive note.

The chief executives of both organisations told FM World that the proposed merger would add value to their members, although the move would take time.

A merger, should it be approved, won’t just happen overnight, said Chris Hoar, chief executive of the FMA, which represents around 100 corporate members whose turnover is close to £50 billion.

“A merged organisation of this size would have a voice that would definitely be heard,” said Hoar, a former marketing director at Compass.

“It’s very, very early stages and it might not come to fruition, but it’s our job to make it so,” said Hoar. “I’ve not heard one negative comment the idea.

“You won’t put four organisations of this size together in less than six months. We may only get one shot at this, so we’d better get it right.”

Earlier this month, the BIFM announced, along with FMA and CSSA, that they are considering a merger, along with the FM sector’s sector skills council, Asset Skills.

Merger talks between the CSSA and Asset Skills were well advanced and more “an issue of implementation rather than concept”, said Andrew Large, who has left the CSSA after nearly seven years as its chief executive.

Large departed on 17 May to join 06 | 23 MAY 2013 | FM WORLD

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the British Poultry Council.

His departure makes the time right for the CSSA to consider merger talks, as it had been doing with Asset Skills before the agreement with the BIFM. The two organisations might still join up before any formal agreement with the BIFM. “It‘s an opportune time to look at better value for money for our 80 members, who represent around 70 per cent of the contract cleaning market,” said Large.

Asset Skills has said that it will be putting “everything into the pot” as part of the proposed merger plans.

Chief executive Sarah Bentley told FM World that whatever the outcome of the talks announced yesterday, Asset Skills will endeavour to maintain the sector skills council licence it operates through the UK Commission for Employment and Skills (UKCES), and with it its responsibility for developing national occupational

Chris Hoar, chief executive of FMA and Sarah Bentley, chief executive at Asset Skills are both keen to move forward with merger talks

standards for the industry.

The UKCES response to the proposals will determine Asset Skills’ involvement.

“There’s an openness among all prospective partners and a willingness not to be too precious,” said Bentley. “We want to see whether this could work.”

Asset Skills had previously been speaking to the CSSA about a possible merger, but, says Bentley, “we’re not obliged to consider this merger. Asset Skills would still be viable. While government is currently silent about the future role of the sector skills councils, at Asset Skills we have a range of funded projects through to

March 2014 and beyond. We’re reviewing how we can use our healthy financial position to broaden our offering, in particular looking to deliver, not just broker training. Should these talks not succeed, we still have a Plan B.” The first meeting of the BIFM/FMA/CSSA/Asset Skills steering group took place on 2 May, but there is as yet no formal timeline in place for further talks. “We’re looking to move quickly and keep the momentum going, but we haven’t yet mapped out a formal plan,” said Bentley.

Discussions would likely take place over six months before plans were finalised, she added.

Surge in London office space market Developers and occupiers are becoming more upbeat, as office construction in London hits a fouryear high, according to a report.

According to the London Office Crane Survey – Summer 2013 from Deloitte Real Estate, commercial development is up eight per cent over the past six months, with 9.7 million square feet of office space under construction.

Construction activity across

London has now more than trebled since activity reached a low in mid-2010.

Tenants have also been agreeing more leases on new space. In the first quarter this year, 33 per cent of space under construction was pre-let – the equivalent to six Shards, western Europe’s tallest building.

This contrasts to 2011, when only one per cent was pre-let.

Nearly 4.5 million square feet

of office space is under construction, up 10 per cent since the last survey in November 2012.

Leasing activity on the space under construction has almost doubled from six months ago.

Last year saw the lowest level of office completions in the City for more than 25 years. This allowed the market balance to readjust in favour of the landlord, as the supply of existing space began to reduce, noted the report. www.fm-world.co.uk

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NEWS

BRIEFS Future FM support

BBC completes northern move under budget The final cost of the BBC’s controversial move from London to Salford should be £9 million below the £233 million budget approved by the BBC Trust.

The BBC also exceeded its target to relocate 30 per cent of staff from the 1,500 roles transferring from London to Salford – 38 per cent of staff made the move, concluded a report published by the National Audit Office (NAO).

Overall, the BBC relocated to Salford on time and maintained broadcast continuity, according to the report.

Most of the BBC’s decisionmaking and spending had been concentrated in London.

To help address this imbalance, the BBC developed plans to relocate a number of its departments to a new regional centre in Salford.

In 2006, the BBC announced that it would be moving some of its operations, including BBC Sport, Children’s and Radio 5 live to MediaCityUK. Apart from raising the BBC’s profile in the north of England, the relocation aims to improve creativity and benefit the region

economically, thus adding value for money for licence fee payers.

However, the government’s spending watchdog noted in the report that it is too early to judge the long-term impact and value for money.

“Whether the move delivers value for money will depend on the BBC’s ability to achieve a sustained improvement in audience approval in the north, embed new ways of working to achieve efficiencies of £151 million and provide sustainable economic benefits for the region,” the NAO said.

ROUNDTABLE

BEN PAGE PHOTOGRAPHY/SAM KESTEVEN

Participants sought for FM procurement debate FM World is seeking participants for a roundtable discussion on the common issues faced by facilities managers and procurement professionals.

Along with sister publication Supply Management (magazine of the Chartered Institute of Purchasing & Supply), the magazine is hosting the event entitled ‘How can procurement and FM win greater recognition within organisations?’.

A panel of specialists from both camps will discuss the relationship between their two departments and their common problems – including a perceived lack of recognition for the roles they play and insufficient awareness of the value they www.fm-world.co.uk

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bring to their organisations.

Among the questions to be raised: ● What are the common challenges faced by procurement and FM when engaging with other key organisational stakeholders? ● How are the two functions perceived and how can such perceptions be changed? ● Is there a lack of understanding

of the procurement and FM roles within the wider business? ● Can the goals of both departments ever be truly aligned? ● Is there a lack of day-to-day engagement between the rest of the organisation and these two departments? ● What are the inter-departmental communication issues the two departments face? How can these be resolved?

The event will take place at the London offices of Redactive, publisher of FM World, at 10.30am on Tuesday 11 June. It will run over two hours, with lunch provided.

Should you wish to take part, or have further questions, please email us at editorial@fm-world.co.uk

The FM sector has pledged to create 10,020 apprenticeships and 11,192 work inspiration placements by 2015.

In an announcement at the FM Big Conversation earlier this month, Richard Sykes, chief executive of ISS UK and Ireland, committed the sector to a crucial role in revitalising the economy and job market.

The new roles will be created by a partnership of ISS UK and Business in the Community (BITC) to take a stand against youth unemployment. Sykes, hosting a breakfast at the Institute of Chartered Accountants in England and Wales (ICAEW) in London, wants to unite the FM industry and create opportunities for young people in the UK through individual company pledges.

Email obsession Three-quarters of respondents to a survey on e-mail usage said they check their work mail on weekends.

Also, 44 per cent check work mail after 11pm, while 54 per cent of respondents sign in while on vacation.

Some respondents – albeit only seven per cent – admitted checking work email while attending their child’s school event, while 10 per cent have checked work email during a wedding.

Over six per cent said they logged into their work email while their spouse was in labour.

Pitney for Swiss Post Swiss Post has signed an agreement with Pitney Bowes and Pitney Bowes Ireland for the purchase of their mailroom and document management services. The deal is expected to be signed, sealed and delivered in the summer, according to a statement from Swiss Post.

Swiss Post Solutions, into which the business will be integrated, said in the statement that it will take on blue-chip clients in the financial services, technology and public sectors.

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PROJECT OF THE

FORTNIGHT NEWS BULLETIN

Survey highlights sustainability priorities

Battersea Power Station: the vast South London site will be transformed into a mixture of residential, retail and commercial property

Renewable energy Turner & Townsend UK has been appointed project manager for the transformation of London’s landmark Battersea Power Station, which has remained empty for around 30 years.

The Thames-side coal-fired station was built in 1935, but stopped producing electricity in 1983.

Redevelopment plans by several different owners failed to get off the ground, including one in 1986 by then-owner Alton Towers to turn the site into a theme park.

The site was bought last year by a consortium of Malaysian investors – SP Setia, Sime Darby and the Employees’ Pension Fund of Malaysia.

The new owners’ plans will transform the site into a community of homes, shops, offices and arts venues and will include a six-acre riverside park. The station also will be served by a new Northern Line London Underground station and have river bus services.

Turner & Townsend will project manage and be the employers’ agent for the initial phases of redevelopment.

Phase 1 – Circus West – is a mix of 800 one-, two- and threebedroom apartments, townhouses and penthouses, as well as offices, shops, community and cultural spaces. The area is being designed by Ian Simpson Architects and de Rijke Marsh Morgan, with residential occupancy to start from 2016.

Circus West residents will have access to a 5,000 square foot private residents club designed by David Linley. The club will have a bar, private dining space, library, business centre and a private cinema.

Preparatory work on Phase 1 to the west of the 39-acre site has begun with construction expected to start by the end of the year. This will coincide with the renovation of the Grade II listed power station shell, the largest brick building in Europe, and one of the most significant surviving examples of Art Deco architecture.

Turner & Townsend UK managing director Steve McGuckin, said the company has extensive experience of working on high-profile projects in the capital, such as 72-storey skyscraper The Shard.

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Responsibility for the cost of specialist expertise needed on sustainability initiatives has emerged as a key theme in a survey conducted recently by the 2050 Group.

The survey, undertaken to establish the biggest concerns of young people working within all areas of the construction industry, found that the highest priority concern surrounded who would take responsibility for paying for any additional specialist expertise incurred during a project to boost its sustainability credentials.

Other highlights included the view that clients did not necessarily take sustainability seriously and that material resources needed to be more carefully managed, taking into consideration production, consumption, the control of waste and end-of-life. Survey respondents also prioritised the need to source materials locally and the standardisation of the measurement of embodied energy “without manufacturer bias”. Respondents also suggested that “standardisation is needed to define low carbon construction; everyone needs to be working to the same standards for them to have credibility”.

The 2050 Group comprises 16 young industry professionals, each representing an organisation from across the built environment, including the BIFM; the group’s aims are to promote advancement of sustainable industry initiatives with a view to achieving a carbon neutral construction industry by the year 2050.

New FM show scheduled for NEC in 2014 Only days before this year’s Facilities Show, another exhibition organiser announced plans to run a new FM show in Birmingham.

From next year, Facilities Show will move from the Birmingham NEC to London’s ExCeL Centre.

The organiser of the new event, easyFairs UK, has scheduled the event, titled ‘Facilities Management’, to take place between 11-13 March 2014.

Potential exhibitors and visitors will therefore have the option to attend two major industry events in the space of three months, as UBM’s 2014 Facilities Show is slated for 17-19 June.

Facilities Management will be co-located with another easyFairs event, Maintec, which is aimed at maintenance professionals and plant managers. Many of these visitors will have a wider facilities management remit, explains Matt Benyon, managing director of easyFairs UK. “There is a significant overlap between the professionals attending Maintec and those involved in FM. From our extensive research, we’ve found that many of exhibitors and visitors for this market are based in and around the Midlands, making the NEC an ideal location for these events.”

Balfour reports static order book Balfour Beatty’s support services division – including FM – has picked up a number of forward orders in the first quarter of 2013 as the group continues to operate with good visibility for the year.

But some of the FM forward orders – multi-year utilities and local authority deals – have come on stream in Q1, the company reported in its 2013 Q1 interim management statement, covering the period 1 January to 13 May 2013.

This means the number of support services forward orders is, according to the statement broadly unchanged since the year-end 2012, The international infrastructure group’s overall order book stood at £16 billion at the end of March, representing a five per cent increase since the year-end.

The construction services order book has increased, mainly due to the conversion of previously awarded but not contracted work to signed orders in the US construction business.

The order book of the company’s construction joint venture in Hong Kong, Gammon, also increased in the quarter. www.fm-world.co.uk

16/05/2013 16:33

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THINK TANK

Never worth the investment 20 %

Definitely 13 %

Most of the time 10 %

WE ASKED 100 FMS… Are biomass systems worth the investment?

Nearly 60 per cent of FMs in our latest poll say biomass systems are worth the investment – but only some of the time. A further 20 per cent of respondents in our informal poll said installation of biomass systems to generate a building’s electricity and heating is never worth the investment. Only 13 per cent were absolutely sure that investing in biomass was worth it.

There’s been an increase in the use of biomass systems in the past decade. From commercial buildings and factories, to schools and other public buildings, biomass boilers of all sizes have been installed in the hope of reducing the fuel bill.

But, like many alternative-fuel systems, it was a great idea that collapsed in the face of creeping

government taxation, according to one respondent.

“Biodiesel ceased to be competitive once duty was fully applied and the feed-in tariff for home electrical generation (photovoltaic) was soon cut when government realised it was reducing revenue,” he said. “As oil taxes diminish, duties will be applied to alternative fuel sources, so it’s not worth investing while government continues to remove the financial benefit to users.”

Beware market forces, said another respondent. To start with, the relative cost of the fuel – wood and wood pellets, compared to oil and gas – is very attractive and also reducing. “However, I’m sure as demand rises for alternative fuel,

Emcor switches to FM-only operation Building group Emcor is to withdraw from the construction market to focus on facilities management services.

A written statement from Emcor said the move was down to “the construction market conditions in the UK, and customers’ changing requirements”.

According to the statement, “Emcor UK will complete its current construction projects, supporting these customers over the coming months to ensure a smooth transition, but will not seek to secure new construction services projects.”

The company said its UK FM business “has been consistently successful” and over the past five years “has delivered record revenues and profitable growth year-on-year”.

Emcor also said its UK FM www.fm-world.co.uk

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business was the first facilities management company to be accredited with both the British Standard in collaborative relationships BS 11000 and BS 8903 in sustainable procurement.

“Emcor UK’s strategy for the past five years has been to focus on long-term collaborative customer relationships… to maintain a profitable, sustainable business,” said Keith Chanter, chief executive of Emcor Group (UK).

The decision will require adjustment of staff and resources, the statement said.

The company will continue to provide specialist technical services, including refits, refurbishments, fire and security systems, data centres and communications, as well as a full range of integrated hard and soft FM services.

(See p12 for more.)

Some of the time 57 %

so will the prices, especially when supply can’t keep up with demand.”

In fact, demand for biomass systems has been dropping, said a respondent working for an installer. “We briefly retro-fitted many of them to some schools, but storage of fuel was an issue,” he said. “New schools seemed to be opting for ground source heat pumps, photovoltaic panes and air conditioning with back-up boilers.”

Installing them is one thing, knowing how to run them is another, said an FM with experience. “They must have two

or three dependable sources of suitable fuel,” he said. “The major issue is the duty times – not being run continuously, for long enough periods, to see a payback.”

He said that efficiency is reduced if fuel is of the wrong calorific value, or was not dry enough so it has a different burn rate. In effect, this is a fuel supply chain issue, but the boiler often gets the blame for it.

Join the FM World Think Tank LinkedIn group by visiting www.tinyurl.com/fmwthinktank

New CIBSE president calls for ‘urgent rethink’

George Adams, new CIBSE president A

Building service engineers have an “urgent responsibility” to help reduce energy consumption and to adapt buildings to respond to the challenges of climate change.

This urgency is compounded by the pressure on cities from rapid population growth, the new president of the Chartered Institution of Building Services (CIBSE) said.

To do this, the profession must acquire a “new energy

engineering conscience”, said George Adams in his inauguration speech.

Encouraging young people to consider engineering as a career was an essential part of ensuring this happens, said Adams.

His address built on the theme of retiring president Professor David Fisk’s call last year for the industry to not get taken in by so-called “green wash”.

Instead, the profession must concentrate on measuring and learning from the performance of buildings and not some estimated potential.

Adams began his engineering career in the building services division of Matthew Hall, where he completed an engineering apprenticeship and then degree.

He is now engineering director at Spie Matthew Hall.

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ANALYSIS

Smaller FM concerns must sink or swim GRAEME DAVIES newsdesk@fm-world.co.uk

In this column, I recently wrote about the appetite for deals in the small and mid-tier areas of the FM industry. I noted that companies were looking to bulk-up existing operations and also diversify in what has been a particularly tough market.

In particular, maintenance specialist May Gurney Integrated attracted the attention of two larger construction-led rivals in the form of Costain and Kier Group. But last week Costain quietly confirmed that it was not willing to try to match Kier’s spending power in

a bid battle for May Gurney, a move that should allow Kier to wrap up a takeover deal in the coming weeks.

Over recent months, the trend has been for larger companies, with their geographic diversity, wide skill sets and hefty balance sheets to hoover up much of the available work. Indeed, this is why Kier is seeking to add May Gurney’s skills and contracts to its roster.

A similar shift has been witnessed among other outsourced service providers in recent years, such as Mears Group and Mitie, both of whom have

made significant acquisitions in the healthcare sector to diversify their businesses. But what of other, smaller companies in this field?

Is there enough work out there to keep them going and indeed growing – or are they doomed to wither in the face of the pricing power of their larger rivals?

There is anecdotal evidence, voiced by Skanska UK recently, that contracting activity is beginning to pick up in the outsourcing and FM sectors, even though certain parts of the UK government still seem a little unsure about their chosen way forward. In particular, the Ministry of Justice has revised the terms of much of its proposed outsourced work a number of times in recent months, holding up a potentially lucrative pipeline of business.

But other indicators are more positive, for example, the number of tenders published by UK local authorities, as recorded in the

Contract wins

NEW BUSINESS Kudos has secured a £3 million deal to provide catering, hospitality and event marketing services at MediaCityUK (MCUK), the new home of the BBC in Salford. The fiveyear contract will include delivering bespoke catering services at largescale events in the development’s piazza and across MCUK. Outsourcing company Mitie has secured a five-year, £15 million contract with Nottinghamshire Healthcare.

Mitie will deliver services including reactive breakdowns, engineering maintenance and fabric maintenance across three east Midland sites. It 10 | 23 MAY 2013 | FM WORLD

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will also be responsible for security systems, including access control, fire systems and CCTV. Carillion has been chosen as preferred bidder for the £335 million Royal Liverpool Hospital Public Private Partnership (PPP) project. The Royal Liverpool and Broadgreen University Hospitals NHS Trust selected the contractor both to build the new hospital and provide support services.

The 30-year contract is expected to generate up to £80 million in revenue.

Support services group Mountjoy has won a £3 million contract at

Portsmouth International Port.

Under the 10-year deal, Mountjoy will supply responsive, planned and preventative maintenance to the port, the UK’s busiest for the western channel and second-busiest channel ferry port.

Support services company Europa has signed a £2.2 million deal with a Land Securities shopping centre.

Europa will be responsible for cleaning and security services at the Galleria outlet centre in Hatfield, Hertfordshire.

In March this year, OCS won a threeyear deal to provide cleaning, security and customer services to 14 Land Securities shopping centres across the UK. Last month, Europa acquired workspace company BGM. Rapport, Compass’ guest services brand, has secured new contracts with financial services company BNY Mellon and multinational media and information organisation Thomson Reuters.

Official Journal of the European Union, has grown recently, as the cuts to local authority funding – announced back in 2010 – start to bite more deeply.

So, with growth in local authority outsourcing, can smaller local businesses pick up more work? It is possible. But in many cases, margins are even thinner than they were a couple of years ago and up-front capital requirements are higher, which makes it more difficult for smaller business to carry on their balance sheets, especially in this time of constrained credit.

But the government has repeatedly committed to awarding contracts to a wide variety of providers, including co-operatives and start-ups staffed by former public sector workers. For those FM companies with decent balance sheets and the requisite skills, opportunities should still come around.

There is a sense that the government, having turned the halfway point in this parliament and begun heading towards the next general election, could ramp up the speed of its public sector shrinkage. This is likely to result in an across-the-board uptick in outsourced contracts from government to accompany the continued decent conditions among private sector clients.

And some of the crumbs from the larger players’ table will inevitably fall to those companies operating at the smaller end of the scale. Key here is regional strength, where local authority work is up for grabs and a strong balance sheet, which is why the likes of Skanska UK, backed by a giant parent company, can probably afford to look forward with a little more optimism.

Graeme Davies writes for Investors Chronicle

www.fm-world.co.uk

16/05/2013 15:00

Skanska Facilities clocks Q1 revenue at £260m

Facilitating growth at Skanska

Skanska Facilities Services, part of Skanska UK, has reported a positive start to 2013.

The Swedish group’s UK division, in which FM operates, reported revenue of just under £260 million and operating income of £7.5 million for the first three months of the year.

Operating margin was just under three per cent, while overall it was a “credible performance given the prolonged recession facing the construction industry”, said UK president and chief executive Mike Putnam.

“We are well on track to achieve our financial targets for the year,” he said. “Although our reported order bookings for the first quarter of almost £170 million are behind expectations, we have a healthy pipeline of future opportunities.”

The UK’s FM division – one of nine operating divisions – has a turnover between £70 million and £80 million, versus Skanska UK sales of around £1.2 billion, Skanska Facilities Services managing director Katy Dowding told FM World.

Around 40 per cent of turnover

BUSINESS BRIEFS

has been through Skanska’s private finance initiative work.

But with PFI in abeyance, more sales are through single public and private sector clients, Dowding said.

Dowding, a trained quantity surveyor, started as commercial manager at Skanska Facilities in 2003 and took on her current role last August. She said she is “cautiously optimistic” about the division’s prospects in 2013.

Growth in Scotland will be targeted on the back of several large successful local authority wins in the past year. These include deals with the councils of Falkirk, Stirling and West Dunbartonshire.

In England, Skanska Facilities is tendering for large contracts with councils in Woking Borough and Kent County.

Heath steps up to Macro chair Macro International’s founder and managing director, Bill Heath, will become chairman of the Macro Group, covering the US, UK, Europe and the Middle East northern Africa (MENA) region.

Heath, who remains managing director of the MENA region, set up the facilities management arm of the Mace group in 2002, with the support of colleagues.

In 2007, he moved to the United Arab Emirates to launch Macro International, which also operates in Egypt, Qatar, Saudi Arabia, Bahrain, Oman, Kuwait and Jordan. The company has grown from a staff of just two to more than 180 and has a turnover of around £14 million. www.fm-world.co.uk

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In November 2008, FM World recognised Heath as one of the Pioneers of Facilities Management in the UK. Heath’s first job was with construction firm George Wimpey in the late 1970s, followed by two years in project management in Saudi Arabia, which included building a microwave communication network. More jobs followed in the UK and in Hong Kong before he started in the property department of Xerox back in the UK in the early 1990s.

Last September, Macro won a contract covering 3,500 Abu Dhabi government buildings. The three-year contract was awarded

by Abu Dhabi General Services Musanada. The deal has options to

Balfour ends PFI interests Balfour Beatty has announced the disposal of two PFI transactions.

It has sold its 50 per cent interests in four PFI schools projects in Birmingham, Bassetlaw, Stoke and Rotherham to its co-shareholder, Innisfree, for a combined total of £42.5 million.

The company has also completed the £16 million sale of its 50 per cent interest in the Tameside Hospital PFI to its co-shareholder, a subsidiary of HICL Infrastructure Company.

Carillion’s enterprise CarillionEnterprise (C-E) expects to deliver cost savings for the Defence Infrastructure Organisation (DIO) of more than £3 million over three years.

The joint venture between Carillion and Enterprise was created in 2005 to deliver the regional prime contract for the Ministry of Defence (MoD) and DIO across its central UK region.

It has established an Energy Bureau, allowing engineers to remotely manage energy use at 35 of the highest energy consuming sites in the contract.

Mitie storms O2 stage

Bill Heath will to become chairman of the Macro group

extend for a further two, includes a “transformation plan” for FM business processes, improving technology solutions and building transferable expertise into the organisation’s FM structure.

Mitie has won a five-year integrated FM contract with London’s 02 Arena. Services include day-to-day and specialist event services, such as cleaning, catering and waste management.

Other services provided by the contractor include security, parking, stewarding, front-ofhouse, audit and compliance, according to Stuart Bellew, head of Mitie’s events and leisure team.

The contract went live on 17 April.

The O2 attracts seven million visitors a year to more than 750 live events.

FM WORLD | 23 MAY 2013 | 11

16/05/2013 14:08

FM BUSINESS IN FOCUS

THE ISSUE The recent decision by Emcor UK to cease looking for business from construction and installation to focus solely on facilities management

THE INTERVIEWEE Renaud Digoin Danzin, executive director for strategy and development, Spie UK

Going with the flow It’s too early to say whether other building services designers will follow Emcor UK’s lead to totally forsake construction and installation to concentrate on facilities management.

Construction has, and continues to be, hampered by one of the sector’s worst and longest downturns, where competition is tough and margins wafer-thin at the best of times.

But is the FM sector any different? Has Emcor UK gone from the frying pan into the fire, where the heat is equally intense in the fight for contracts?

Whatever the reason, the move caught the market by surprise.

There was “no indication” that Emcor was even contemplating such a move, said Renaud Digoin Danzin, executive director for strategy and development, at construction and building services designers Spie UK. “It’s quite unusual, especially on this scale,” he told FM World.

Emcor continues to play its cards close to its chest and the sector waits for more information, says Danzin, an engineer who has been with Spie UK for three years, where he has been involved in several acquisitions.

The dust has yet to settle on just what Emcor UK will look like. It’s likely a “sensitive” time 12 | 23 MAY 2013 | FM WORLD

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for the company’s employees, he says, adding that comments on the acquisition of Emcor by any player in the building services or FM sector would be pure speculation.

Moving with the times Last week, Emcor UK – part of Emcor Group in the United States – announced the shift, saying the move was down to “the construction market conditions in the UK, and customers’ changing requirements”.

Emcor UK will complete current construction projects, but won’t look for new business.

Instead, the company will continue to provide specialist technical services, including refits, refurbishments, fire and security systems, data centres and communications, as well as a full range of integrated hard and soft FM services.

The company statement said its UK FM business “has been consistently successful” and over the past five years “has delivered record revenues and profitable growth year-on-year”.

Only days later, Emcor UK –

which recently moved into new headquarters in Surbiton near London and opened an office in Cork – issued a brief trading statement appearing to confirm the company’s good state of financial health.

For the year ended 31 December 2012, turnover in its facilities business was up 7 per cent with a record operating profit that was 28 per cent higher than the previous year.

“These results were driven by major facilities contract gains and renewals during the year, building on six successive years of growth for the facilities management business,” according to the statement.

Overall, Emcor Group UK showed a three per cent increase in revenue to £340 million.

However, group operating profit at £6.1 million was lower than in 2011, principally due to low margins in the UK construction business, the statement noted.

Emcor UK chief executive Keith Chanter said the company continually invests in client service “which is paying off in

“The dust has yet to settle on just what Emcor UK will look like. It’s likely to be a ‘sensitive’ time for the employees”

revenue growth in our facilities management division”. More investment is to come, he said.

It’s not uncommon for building services firms – including Spie UK – to have an FM division and to invest in it to keep the customer satisfied, says Danzin.

In Emcor UK’s case, it appears investment has been putting all its eggs into one basket: FM provision. The question is, will it work for any company at a time where there appears no end to the economic downturn.

In fact, building services firms and FM companies are diversifying to remain financially buoyant, says Danzin. He’s seen hard FM providers founded on engineering provision move towards more total FM deals and soft FM companies shifting towards hard FM provision.

A shifting scene It’s a volatile market for both building services designers and hard and soft FM providers, so more consolidation might happen. Spie UK, too, will keep its ear to the ground for good acquisitions, says Danzin.

It remains to be seen if Emcor has set the trend, or will be an exceptional case. Either way, many will be watching closely. www.fm-world.co.uk

16/05/2013 16:34

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13/05/2013 09/05/2013 14:04 10:01

FM OPINION THE DIARY COLUMN FINBARR MURRAY

“THE DIFFICULTY WITHIN HOSPITAL ENVIRONMENTS IS THAT WHEN YOU LOOK AT USAGE OF SPACE, THE LINE IS OFTEN BLURRED”

FM University Local consultant Estates Authority

Finbarr Murray is director of estates and facilities at East Kent Hospitals University NHS Foundation Trust

MAKIN G THE MO ST O F S PACE

s the results of a study reveal that his NHS trust is under-using space by up to 50 per cent, Finbarr Murray rises to the challenge of best use of the work environment

A

In my last column, I wrote about a space utilisation study we were undertaking at the trust – and the results are now in.

I wasn’t surprised to find that we under-use our space by some 45-50 per cent during a normal working day.

This has prompted some interesting internal debate on how best to use our estate, and how much of it should be retained in the long term, bearing in mind the cost of running and maintaining 188,000 square metres is considerable.

In presenting these findings to

my clinical colleagues, an interesting question arose: how did we define the space we were studying? In an office environment, where I’ve done this many times before, it’s much more straightforward, with space classified as office, open plan, meeting or breakout, for example.

So the type of space can be defined fairly easily. The difficulty within hospital environments is that when you look at usage of space, the line is often blurred.

For example, a cellular office can be used as both a traditional private office and a consulting

room for seeing the public. In the end, we were pragmatic, broadly aligning non-clinical space to those areas used for administration 80 per cent of the time. Those areas defined as clinical space are either being obviously used as such, or space that again was used more than 80 per cent of the time for engaging with patients or providing treatment.

Having mapped the whole estate, we were able to then get on with the business of studying the actual usage and the patterns.

The evolution of this work will see more detailed conversations with clinical departments about clinic times, adjacencies and dependencies, and whether we can run more services from a small overall space by being smart.

We hope that by working with third parties, we will be able to

reduce our estate and rationalise those buildings that we underuse, while maximising the usage of the buildings we need or want to retain. The good news is that the organisation is up for the challenge and with some proper structure and staff engagement, we think we could see reductions in the region of 20-25 per cent.

This should allow us to re-invest capital receipts and lower backlog liability, so that more of our revenue goes directly towards patient care rather than maintaining inflexible working environments.

It’s an exciting time to be working within estates and facilities in the NHS. There are opportunities, but it will be up to individual organisations to assess appetite and ability to unlock the potential savings.

BEST OF THE WEB Views and comments from across the web Outsourcing FM appears to be growing unabated. Who are the winners and losers here? (BIFM group) Graham Joyce: If you have an intelligent client – I mean a client with some real knowledge of FM, outsourcing is probably not the way to go, as it may not provide anything better than already delivered.

John Stephens: I wonder if this is just another business 14 | 23 MAY 2013 | FM WORLD

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cycle? We have gone through many phases of centralisation, followed by de-centralisation, only to return to centralisation.

It is probably linked to the economic cycles of boom/bust/boom, etc.

Andrew Porter: I always tell my clients that outsourcing is complicated and the decision to outsource must never be taken lightly, without a clear and logical strategy to support the plan.

Lisa Brettelle: I have worked with two clients who made the decision to take FM in house. It only works if there are competent people in house. I have a view that if I was sick I would go to a doctor not an optician!

What are the potential implications of making a budgeting error for an FM project? (BIFM group) Tom Ellis: What about having to make sacrifices

in certain areas to keep the facility running at an acceptable level?

For instance, if you had a planned maintenance project about to come around (window replacement scheme) and something critical malfunctioned in your facility (boiler breakdown), would you realign your strategy to cope, or rework the budget to accommodate both?

Tony Martin: Give and take is what FM is all

about. Contingencies are crucial and FM is not an exact science.

Stuart Logan: The trick is to have systems that minimise the size of the error. In my experience, real mistakes are rare – they are usually decisions that were taken too quickly or without adequate background information. The more time spent preparing the budget, the easier the financial year will be to deal with. www.fm-world.co.uk

15/05/2013 15:07

You can follow us at twitter.com/FM_World facebook.com/FMWorldMagazine

BEST OF THE

FMWORLD BLOGS FM innovation: Peter Drucker says...

Curtis Bragg, vice president at Aramark I’ve become quite consumed with exploring and searching for innovation in facilities management outsourcing. In previous posts, I speculated about the link between culture and innovation, discussed the culture required to innovate and offered ideas on how to determine the innovative culture of your FM service provider.

Is there any doubt that innovation is a primary source of change, growth and competitive advantage, or that there is a constant demand for innovation in our society and in the workplace? Newer, better, faster and more efficient services that can be delivered at the lowest cost has always been the challenge in the FM outsourcing market. Of course, innovation in FM outsourcing is subject to challenge because the many great minds in the industry and present among the diverse customers of FM outsourcing can be prone to overlook something that is innovative, simply because it doesn’t appear to be innovative at all.

In reflecting on the numerous comments the previous posts generated I realised… again, that innovation is an illustrious word to throw around (“we are very innovative” or “we are focused on being innovative”) and one that is not easy to define or indeed to recognise when it is actually taking place.

Peter Drucker, a recognised authority on many topics, including business trends and marketplace dynamics, authored an insightful piece about evolution and innovation, entitled The Discipline of Innovation, that sheds some light on this dilemma.

Drucker is credited with coining the term “knowledge worker” in the 1950s and this term certainly reflects the value we place on such today. He had a way of cutting through the clutter to illuminate an enlightening perspective.

Read the article in full at tinyurl.com/EvolutionAram

Will the ‘Great Trade Association Merger’ have any impact on office design?

Mark Eltringham, Office Insight Anybody who has been working in and around the facilities management sector for any length of time will know that the FM profession/discipline (delete as appropriate) regularly undergoes protracted periods of existential angst about its role. It strikes me, however, that this is actually quite an easy question to deal with because the answer is the same as it is for similarly amorphous professions such as marketing. It all seems to depend on who you are and what you are trying to do. That’s the twist.

The average facilities manager, like the Urban Spaceman, doesn’t exist. I might think that, but it won’t stop the associations and institutes currently working together to establish a new super-body for FM in the UK, having to continue the debate.

From the point of view of those who work in this broad church of workplace design and management, let alone the myriad variations of ‘facilities management’, the main point of contention goes to the root of what we actually want from the places we work. I know that ‘The Death of the Office’ has been a theme that people have pursued for two decades, and it is now a more feasible idea than ever before.

But it wasn’t the answer to anything back then and it isn’t now. It’s theoretically possible but few want it.

What we have instead is a constantly evolving idea of what the office is for. The best generalised response to what this might be is that, yet again, it depends on who you are and what you are trying to do.

Read the article in full at tinyurl.com/OffInsight

www.fm-world.co.uk

15_Opinion.sr.indd 21

FIVE MINUTES WITH NAME: Erik Jaspers JOB TITLE: IT for FM and Real Estate, Planon

The real value of BIM is that it ensures collaboration - between architects, engineers, designers, and of course facilities managers.

It’s the early feedback that makes BIM so worthwhile. One of the great things about BIM is it allows for ‘clash detection’ at the construction stage. If you can plan out any overlap at design stage instead of construction, the project saves a lot of money, benefits from faster construction delivery and ultimately leads to buildings of higher quality.

It’s essentially about sequencing of works and the scheduling of construction activity to avoid materials hanging around; essentially, the concept of just-in-time logistics brought into the construction project timeline.

As facilities managers, we’ve not before been in the business of building lifecycle management.

The questions we have to ask about a building information model are – should we use it, can we use it, and should we be involving ourselves in the early stages of construction projects?

The British Government is really taking a lead role in the growth of BIM internationally; it’s really pushing the agenda.

Traditional CAD drawings were designed to allow people to view a finished building prior to construction. But when you start adding details about individual components, the model is going to explode if you try to visualise that. On top of that, you need to ensure it’s accurate. Did the boiler originally specified actually get put in or not?

Building information models for new builds is one thing, but creating a BIM for an existing building is very hard. You’re going to need a very good business driver to justify the expense of getting one done.

FM WORLD | 23 MAY 2013 | 15

17/05/2013 09:53

PHOTOGRAPHY: CHRIS GEORGE AND GARY GRIMSHAW

FM FEATURE CHANNEL ISLANDS MARTIN READ

ISLAND LIFE

The new regional BIFM group for the Channel Islands has been welcomed enthusiastically.

Martin Read reports on the unique environment for FM that exists in the bailiwicks of Jersey and Guernsey

16 | 23 MAY 2013 | FM WORLD

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ut of sight, out of mind.

That has been the problem for facilities managers plying their trade on the Channel Islands. Until now, that is. Prior to April, there had been no forum for local FMs, but with over-subscribed launches for the BIFM’s new regional group, a pent-up demand for networking and the sharing of best practice has been released.

O

Bailiwick backgrounder Around 168,000 people live on the Channel Islands. Although British, the islands are not part of the United Kingdom and for administrative purposes are organised as two ‘bailiwicks’.

The bailiwick of Jersey comprises

the island of Jersey and a number of surrounding uninhabited islets, while the bailiwick of Guernsey includes the islands of Sark, Alderney, Brecqhou, Herm, Jethou and Lihou. Most FM takes place on the two main islands, although properties on Alderney and Sark also come under some FMs’ jurisdiction. www.fm-world.co.uk

16/05/2013 09:51

CHANNEL ISLANDS

Liberty Wharf is one of the largest developments on the island of Jersey

Darren Etasse, managing director of Amalgamated FM (far left); several large financial organisations have a presence on the islands (left)

There are no buildings with more than six storeys on the islands, with the average size of office building being 2,787 square metres (30,000 square feet). The largest is around 18,581 square metres (200,000 square feet). Across the islands, there’s a stock of between 3,000 to 4,000 commercial buildings. www.fm-world.co.uk

16-19 Channel Islands.sr.indd 17

The two bailiwicks have separate governments and laws, but there’s a common theme to the FM requirement.

Tourism means that hotel and residential maintenance are sizeable markets, but offshore finance fuels the majority of the corporate FM requirement.

Indeed, international banking

dominates the business landscape. Its effect on FM extends to the residential property portfolios that many of the banks have to operate on behalf of their employees.

Accommodation is owned or leased by the banks for those of their employees brought over on specialist assignments. Residency qualification laws make it next to impossible for individuals to buy and move in independently.

Thus, several of the banks’ property and FM managers for both bailiwicks are involved in maintaining sizeable residential estates alongside their corporate and retail portfolio.

Many FMs are native to the islands and local practitioner Darren Etasse, managing director of indigenous multi-service

supplier Amalgamated FM, reckons FM as practised on the islands can be a few years behind best practice in the UK. It’s a situation that is changing rapidly, however. The financial downturn of 2008 saw many banks looking to control costs by targeting their property management operations on the islands.

Mike McHale is the former head of offshore FM for Lloyds Banking Group. In 2010, he was tasked with reviewing the FM model in Lloyds’ offshore division, comprising the Channel Islands and the Isle of Man. “We realigned the service specifications with UK legislation and best practice, reduced the supply chain and utilised the UK helpdesk for routing reactive calls,” says McHale. “Until then, the FM model in the offshore world was completely separate to the UK; it was its own domain.”

In the two years he spent on the project, McHale was impressed with service levels – but because UK legislation was not being followed, there was a lack of evidence of compliance. “It was there,” says McHale, “but it just wasn’t used in the way we could. It would sometimes take days to track down the necessary paperwork.”

McHale’s work involved cutting back on the number of suppliers.

“There were too many, all operating on different commercial models,” he says.

“We had to simplify that.

While some specific rules are local, from an FM perspective UK legislation is closely adhered to.

“Legislation that affects FM is not as advanced here as it is in the UK,” agrees Katherine Torode, RBS area property FM WORLD | 23 MAY 2013 | 17

16/05/2013 09:51

FM FEATURE CHANNEL ISLANDS MARTIN READ

manager. “At RBS we mainly use UK best practice as a guide; it makes sense from a corporate consistency perspective. Locally, there’s a strong understanding of the requirements of health and safety, for example, but that’s not necessarily backed up in the islands’ own legislation.”

Regional group therapy The finance sector’s’ need to standardise compliance, rationalise suppliers and control costs has put the spotlight on FM. But Naomi Fry of Investec, one of five FMs who pushed for the launch of the BIFM branch on the islands, says that interest in best practice FM on the islands dates from before this catalyst.

“We’ve been gradually recognising our own significance as well as the lack of opportunities for training and qualifications and the benefit that networking could provide,” says Fry. “The main reason for the new branch is to help raise the profile of FM on the islands,” agrees Etasse. “There can be the impression here that FMs just fit under the stairs, doing the mopping up and making tea.

There’s defnitely a need to raise the profile of what we do.”

Until now, it’s always been a question of logistics. The halfdozen or so Channel Islands FMs keen to network with their peers have had to fly to Bristol to take part in BIFM South West region events, or, in some cases, make their way to BIFM South East events – far from a straightforward journeys.

“For us to travel to the UK it’s £200 just to get off the island,” says Etasse. “When you add in the cost of taxis and overnight stays it soon adds up.”

It’s not exactly straightforward to travel between the two main Channel Islands either, with the 15-minute flight between Jersey 18 | 23 MAY 2013 | FM WORLD

16-19 Channel Islands.sr.indd 18

and Guernsey costing around £50.

And whatever the destination, bad weather can be much more than an inconvenience – fog can roll in and completely change an individual’s travel plans for the next 48 hours.

The outsourced market Amalgamated FM is effectively the only indigenous multiservice contractor on the islands.

Darren Etasse’s company is subcontracted by a number of the UK-based contractors to fulfil their requirements on behalf of their banking clients. Total FM is, however, a nascent market.

For example, says Etasse, “the local governments here have their own internal FM systems and maintenance people and they are just beginning to look at the possibility of outsourcing, if only partially.”

While Amalgamated is the

FM QUICK FACTS

£50

for the 15-minute flight between Jersey and Guernsey

only local multi-service FM contractor, there are a number of single-service contractors on each island. RBS uses OCS on Guernsey for its cleaning requirements, for instance, while ISS subcontracts SwissPost to provide Barclays’ mail room requirements.

However, while there are several single service contractors, there isn’t sufficient scale to support a contract catering market.

Businesses on the islands don’t have the necessary critical mass of employees to make such a service worthwhile.

And multi-service FM appears to be on its way. G4S is the main outsourced security provider on the islands, providing both guarding and reception services. The company recently bought local business Guernsey Air Conditioning and has also expanded its offering to incorporate cleaning services.

G4S also provides services for www.fm-world.co.uk

16/05/2013 09:52

CHANNEL ISLANDS

“Bad weather can be much more than an inconvenience; heavy fog can roll in and completely change an individual’s travel plans for the next 48 hours” The Jersey launch event of the BIFM’s Channel Islands branch drew large numbers (left); Linda Hausmanis, head of awarding organisation, BIFM (below); Financial services facilities such as those of Credit Suisse dominate corporate FM requirements (left bottom)

Lloyds TSB. “There are a few firms working towards a more encompassing FM offering,” says RBS’s Torode.

There are plenty of fit-out projects on the islands, but relatively few big capital projects compared to the mainland.

For M&E, a major issue is the impact of delivery on service.

The distances involved can affect access to parts, with property managers like RBS’s Torode balancing the extra cost of using local parts suppliers against the enticingly lower cost of UK-based suppliers.

“When you’re trying to ensure you have cost-effective service, sometimes you look at UK suppliers because you’re driven by price,” says Torode.

“But if something goes wrong after delivery, can you get them back to sort it out? The question is whether you focus on cost or the longer term. The hardest www.fm-world.co.uk

16-19 Channel Islands.sr.indd 19

thing with UK suppliers is that sometimes they can just walk away. Then you’re stuck with something that a local supplier can’t take over. It can be quite a minefield.”

Getting supplies delivered can also take much longer than you’d expect. “Sometimes, suppliers say they won’t supply until they have sufficient orders to make it worth their while. And of course it all costs more if the need is urgent,” explains Torode.

Banking on the future Torode moved to Guernsey in 1997 when she was seconded to the position of executive assistant to the island director for her employers, RBS. She didn’t expect to stay more than five years, but having met her husband and committed to life on Guernsey, Torode became increasingly involved in the bank’s property management activities. In 2005,

a major project was initiated: the bank’s five Guernsey office locations were consolidated into one at Saint Peter Point, Guernsey’s capital. The bank’s area property manager since 2009, Torode is now in charge of RBS’s ‘offshore’ portfolio across the Channel Islands, the Isle of Man and Gibraltar.

Sue Leonard, who works for ISS on behalf of Barclays (and transferred from the bank as part of ISS’s global FM deal), has a similar tale. Having drifted into FM in around 1994 when working for a senior operations manager at Barclays, Leonard then took on responsibility for the residential portfolio before taking charge of the bank’s full portfolio.

Barclays now has three commercial sites on each of the two main islands. On Jersey, the main commercial site houses around 380 staff, while there’s a single retail site for

local customers and the bank’s corporate trust activities; a third site houses operations and IT activities for Barclays with other floors of the building sub-let.

On Guernsey, the bank has 150 commercial staff, which incorporates a retail site, and Marshall House for its corporate and trust activities.

As with other banks in the Channel Islands, the number of retail branches has been cut back over the past decade – in Barclays’ case from five branches on Jersey to just one. Last year, with the appointment of ISS as Barclays’ global self-delivering FM provider, Leonard – who’d been working for Barclays for more than three decades – moved across to ISS. Although unable to mirror exactly the ISS operation on the UK mainland, Barclays and Leonard have appointed Etasse’s Amalgamated FM and cut back on the number of individual service suppliers. Amalgamated now provides both soft and hard FM services for the bank, with security and archiving contracted separately.

Gaining through training A major benefit of having the new BIFM group will be the development of a membership sufficiently sized to allow training to take place on the islands. As a result of the branch launch, interest has already been expressed in setting up a training centre on the islands.

Co-ordinating a ready-made audience of willing FMs for training sessions is one thing; having a training market big enough to allow for local trainers would be even better.

All told, the future looks bright. “It’s going to be so good to have people in our field sharing best practice,” says ISS’s Leonard. FM FM WORLD | 23 MAY 2013 | 19

16/05/2013 09:52

FM FEATURE CATERING KEVIN STANLEY

A MATTER OF TASTE

A challenging economic situation has changed the landscape for contract caterers. Customers can’t afford to eat as many meals in the work environment and are looking for better value for money

P

eople are constantly on the go; heavier workloads and longer working hours are impacting on how and where people eat. We’ve seen a shift from hot meals to deli sales, because many customers now prefer to eat at their desks.

Sales of lighter choices, such as speciality sandwiches and freshly made salads, are on the increase. “Juice bars, speciality coffees, pastries and bistro-style food are now the norm,” says Andrew Wilson, co-founder and managing director, of contract caterers Wilson Vale. “By bringing café culture from the high street into corporate environments, we ensure that customers don’t have to go far to get great

20 | 23 MAY 2013 | FM WORLD

20-24 Catering.sr.indd 20

quality, variety and ambience.”

He believes that now food expectations in the workplace are higher, the in-business catering offer has to be as good – if not better – than the high street.

“What’s more, because people eat in their staff restaurants day after day, it has to be consistently good.

Contract caterers will always have the competitive edge over the high street in terms of cost.”

However, cost isn’t enough for Wilson. “If the caterer has a fresh food ethos, the right craft skills to make everything on-site and a friendly team,” you are more likely to keep people in the building for lunch. He believes that meal deals are very popular now and many contractors have embraced this concept from the high street

because value for money is so important for customers.

Allister Richards, managing director of Mitie’s catering business Gather & Gather, explains that the high street has always influenced contract catering operators. “Normally, the challenge has been for the large corporations to be agile enough to get the latest developments into their offer quickly enough to keep up with the latest trends before they go out of date.”

He says the smaller contractors simply didn’t have the resources to make it happen on anything other than a micro level: “Today’s market influences are driven from a much wider cross-section of the food industry and encompass restaurants, high street retailers, www.fm-world.co.uk

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ALAMY/SHUTTERSTOCK

CATERING

www.fm-world.co.uk

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FM WORLD | 23 MAY 2013 | 21

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FM FEATURE CATERING KEVIN STANLEY

niche artisan traders, local markets and street food concepts.”

Richards explains how the contractor has realised that simply copying the market is not enough. “They saw they needed to do things differently and innovate from within – and all in the quickest possible timescale for the end customer to see the result. Pop-ups are popular at the moment, as is anything health focused with an international flavour,” says Richards.

Simon Biggs, of Litmus, is keen to bring the high street experience into the workplace. He suggests that contract caterers should look to the Costa and Starbucks phenomenon – which took coffee away from the office in order to design their own high street imitations – or work with high street operators to bring them into the workplace. “Look at Tesco’s recent acquisition of Giraffe restaurants, which clearly adds 22 | 23 MAY 2013 | FM WORLD

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value to its customer experience, while improving its in-store catering offer,” says Biggs.

As for innovations in service, Biggs believes that connectivity is the key. “Caterers will become more connected with the customers through the use of mobile technology, via mobile marketing. We also are likely to see smart phone Apps being developed that utilise sensors that attach to the mobile device, to test whether foods are actually organic, or have specific allergens or ingredients,” he says.

Biggs believes the continual convergence of the high street and the workplace in terms of food offer and price will, in his words “result in the contractor having to live out of the till, rather than relying on a subsidy”.

In the future, convenience and flexibility are likely to be the only key points of difference between contract catering and the high

FM QUICK FACTS In terms of floor space, back and front of house in a catering operation was usually split

50/50 20/80

Now, with space at a premium, the ratio often sits at around

street. “In essence, the contract caterer will morph into a retailer,” says Biggs, “who will end up paying the client rent for floor space.”

Social media platforms, such as Twitter or photo-sharing services like Facebook or Instagram, can be used by restaurateurs to promote their offerings, as well as promoting feedback and networking. It might seem a little unusual, but it is happening, and smart companies should take advantage of it.

The space and the service provided Contract catering operations are being forced to reduce the space within which they work in order to cut costs to the client through less floor space. Traditionally, the split between back of house and front of house was 50/50 or at worst 60/40. But now, with space at a premium, it’s now 30/70 or www.fm-world.co.uk

15/05/2013 15:08

CATERING

The heat is on: people in the workplace are increasingly expecting high street standards

even 20/80. The trend is now towards reducing space for on-site catering, and making what space there is multi-functional.

Wilson Vale holds a catering contract with employee-owned social enterprise, Circle, at Nottingham NHS Treatment Centre at the Queen’s Medical Centre in, Nottingham. The site is the largest day surgery hospital in Europe. The independent caterers provide catering services to 500 staff on-site, as well as public catering for day-patients and visitors.

Despite a kitchen/preparation area measuring just 20 metres square, Paul Gilbert, Wilson Vale chef manager, and his team of four make everything on site, including baking up to 1,000 cakes every week. All meats are slow cooked in situ and the team provides one hot main course a day, as well as a range of soups and savouries. The emphasis www.fm-world.co.uk

20-24 Catering.sr.indd 23

is on healthy, wholesome food using fresh, seasonal ingredients.

“Any good chef who has worked in a commercial restaurant kitchen will manage in a tight space. It’s about having excellent organisational skills and a good team,” says Gilbert.

Customers want real food, Gilbert explains, cooked by real people and that is not realistically possible in a kitchen that is not proportional. An intelligent design and carefully selected equipment is important. “There has to be a sensible limit to how much space can be saved before it negatively impacts the quality of the output,” he explains. “Attempting to cram operations into too small a space can be counter productive and reducing the space will inevitably reduce menu options.”

This could, in turn, create an ever-decreasing downward spiral where less choice depresses sales and then ultimately drives up

“Attempting to cram operations into too small a space can be counter productive, and reducing the space will inevitably reduce menu options”

costs. We take our responsibility to the customer very seriously and won’t compromise on the quality of what may be their main meal of the day, or the choice we can offer them,” says Caroline Fry, chief executive, business & industry, of CH&Co. “Within the parameters of our ‘real food, cooked by real people’ approach, we do harness the space-saving credentials of the latest equipment in minimising our prep/cooking footprint, where this is required.”

Fry explains that chefs need a certain amount of space to prepare their food from scratch. But the way we cook and serve are changing, in line with developments in cooking, extraction and service technology.

“Our ‘Smart Food’ approach allows our chefs to make the most of a small kitchen space, with a capsule menu that allows main meal components to be built into FM WORLD | 23 MAY 2013 | 23

15/05/2013 15:09

FM FEATURE CATERING KEVIN STANLEY

a range of interesting dishes using a mix and match approach.” Fry gives the example of a grilled chicken or fish centrepiece, which can be built on with salads, baked potatoes, hot pasta, rice, new potatoes, vegetable sides, freshly made hot sauces and so on.

Simon Esner, director of Baxter Storey, points to the cost-savings that can be passed on to the client. “If the catering operation utilises less floor space, pieces of equipment and fewer staff members, energy can be saved and our clients can benefit from operational cost savings.”

Esner explains that cleaning requirements are also reduced and the floor space can be utilised elsewhere. “Restaurateurs no longer require the bulky equipment of the past, but instead can rely on mobile systems and countertop kit to save floor space.

Shawarma grills, for example, have traditionally been used on the high-street, providing a spacesaving solution to cooking,” he says.

According to Esner, catering equipment has changed a great deal over the past few years, allowing chefs to take advantage of fresh innovations and offer a greater menu choice. “Our deli and salad wells provide a multifaceted service space,” he says, “so a variety of ingredients can be served from one facility for a range of dishes.”

Also, changes in food preparation techniques have allowed restaurateurs to become more intelligent in terms of using space. “Venues used to have large kitchens and a smaller customer-facing space, but that has completely reversed now, with staff preparing many dishes in front of the customer at food preparation points,” says Esner.

The audit trail The recent horse meat scandal brought to light several issues 24 | 23 MAY 2013 | FM WORLD

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with the audit trail of the food and created public interest in food provenance. As a result, now more than ever before, people are beginning to believe in ethically sourced food and increased welfare standards – and are willing to pay for provenance.

Indeed, accreditations, such as Red Tractor, Marine Stewardship and the Sustainable Fish City Pledge, all have a vital role to play.

Because of this and other related factors, there is likely to be an increased level of compliance in catering contracts, suggests Biggs.

“Future catering contracts will test the robustness and authenticity of the contractors’ supply chain and minimise the use of resources such as energy and water, as well as cutting waste. The best option is to use seasonal fresh ingredients that are Red Tractor assured – ensuring that food is produced to quality standards by assured farmers, growers and producers in the UK.” For contract caterers, the origins of food and the associated audit trail is hugely important throughout the tender process.

“Companies are aware and vigilant of contractors’ auditing policies.

Any good contract caterer will build an ethos of compliance and audit into their business.”

There will always be especially difficult foodstuffs from an audit trail perspective. Meat and fish are potentially the riskiest, so it’s essential to have due diligence and traceability in place. “All of our meat is supplied by National Catering Butchers so it is all farm assured, from pasture to plate,” says Wilson. “And all fish used throughout our restaurants comes from Marine Stewardship fishing grounds. When it comes the audit trail, it’s important to have the right balance of supplier; big but reputable, and if small, with the correct resources and systems in place

THE ‘FREE-FROM’ MARKET (NUTS, DAIRY, WHEAT AND GLUTEN-FREE), IS WORTH AN ESTIMATED

£195M IN ANNUAL SALES 300% GROWTH AND HAS SEEN A

OVER THE PAST DECADE

THE MARKET IS GROWING FASTER THAN NEARLY ANY OTHER FOOD CATEGORY, PROJECTING ANNUAL SALES OF

£350M IN 2012 for compliance,” he concludes.

A business can succeed or fail based on the origins, quality and traceability of its ingredients.

“We find, in most cases, that our focus on food quality, underlined by our public commitment to audited traceability and full British origin through Red Tractor Accreditation, reassures our clients. Our procurement team live and breathe Farm to Fork supply traceability in all aspects of our ingredient purchasing,” says Fry.

Fashionable food Today, cookery programmes, celebrity chefs and even celebrity farmers are rarely off our TV screens. Couple this with lowcost airlines offering greater opportunities for foreign travel, and we have a British public increasingly interested in ethnic foods. Hand-held, savoury street food, quickly prepared from fresh produce, is currently seeing a

boost in popularity, influenced by countries such as Brazil, Argentina and Peru.

Trends and tastes may frequently change, but there are a few factors that should always be in style – sustainability, ethical sourcing and nutrition. Customers are increasingly conscious of where foods are being sourced from, sustainability, such as air miles from grower to shop, and the seasonality of vegetables of fruits.

Many customers also want to know the nutritional values of their meals and the health benefits or risks. As such, the ‘free-from’ market (nuts, dairy, wheat and gluten-free) is worth an estimated £195 million in annual sales. The market has seen a 300 per cent growth over the past decade, and according to Datamonitor and Coeliac UK, the market was due to grow faster than nearly any other food category in 2012. FM www.fm-world.co.uk

15/05/2013 15:10

FMW.23.05.13.025.indd 2

13/05/2013 14:05

FM FEATURE INTERVIEW MARTIN READ

I

t seems like only yesterday that Ismena Clout and Liz Kentish took their positions as chair and deputy chair of the BIFM. A huge amount has happened at the top level of the institute since the early months of 2012: the appointment of a new chief executive; the ratification of a new strategy; and the completion of the institute’s qualifications structure. All this has kept everyone at Bishop’s Stortford busy. To cap it all, now there’s talk of a possible merger between the institute and three other representative organisations. For the BIFM, these are certainly interesting times.

Change agents

PHOTOGRAPHY: SAM KESTEVEN

A year ago, Ismena Clout and Liz Kentish took on the roles of BIFM chair and deputy chair, respectively. It’s been an eventful 12 months...

26 | 23 MAY 2013 | FM WORLD

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Prior to taking the chairman’s role, Ismena Clout had spent two years as one of two deputy chairs. She stepped up to succeed Hallmark Cards’ Ian Broadbent last June. ‘Year One’ of Clout’s two-year term has seen her representing the institute at IFMA World Workplace in San Antonio, Texas, and travelling to Malaysia to learn about the FM market there. She opened ThinkFM 2012 and the BIFM Awards, and spent a considerable amount of time bolstering the institute’s relationships with other associations and government. Much of the work, however, has been closer to home.

“We’ve had a lot of changes within the institute, so the first year has been about bedding those in,” says Clout. “The focus has been on budgets and financial performance, as well as on getting what is a predominantly new board working correctly and well.”

It’s work that has proved fruitful. “As an institute, we’re in such a strong position compared to where we were a year ago,” says Clout, “and our membership numbers are going through the roof. We’ve got more than 13,000 members and that represents a 10 per cent increase in just the past couple of years. That’s down to growth in the industry itself and people looking to the institute for guidance.”

Clout’s deputy, Liz Kentish, agrees, and points to the many changes made to the institute’s executive team.

“We are much clearer about where we are going, in terms of strategy and how we communicate,” says Kentish. “We’re more agile in our decisionmaking and we talk to our membership more frequently. More of our people from head office, for example, are engaging with members directly.

Take the membership team. Members used to say that they didn’t see the membership team, apart from when they were renewing their membership.

Now, the team from Bishop’s Stortford gets out and about, spending time shadowing FMs and finding out what it’s really like to be a facilities manager.

It’s critical that they understand their challenges, so www.fm-world.co.uk

16/05/2013 14:27

INTERVIEW

(left to right)

Liz Kentish Deputy chairman of the BIFM Ismena Clout Chairman of the BIFM

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FM FEATURE INTERVIEW MARTIN READ

that they can then better understand what we need to do as an institute to support our membership, to make their lives easier.”

Two new branches have been set up since Clout and Kentish took on the chairmanship, both based outside of the UK. “The new Channel Island brancheshave been a long time coming,” says Kentish. “The launch events were so well attended; people have since told us they’d been crying out for something like this – it just needed the BIFM to facilitate it and bring everyone together.

“One of our strategy aims is to take more of an international approach; a number of our members are outside of the UK anyway, so the question is, ‘how can we support them more?’ Are there areas we should be focusing on outside of the UK? We’ve not yet come to any conclusions about what they might be, but we’re going to look into the opportunities.”

And there is quite a lot of respect for the BIFM beyond these shores. According to Kentish: “The people I’ve met on my personal international travels tell me they think the BIFM is a great membership organisation, it represents the industry well – and our qualifications are pretty damn good. People aspire to use those qualifications in their own countries. The UK is held up as a great example, particularly from an outsourcing point of view.”

School’s out Over the past two years, the BIFM qualifications structure has been fully fleshed out with qualifications from Level 2 through to 7.

“It’s a really solid framework now,” says Kentish, “but nothing’s ever a done job; there’ll be other opportunities to add to it. Personally, I’m really keen for us to work with schools. In the past year, we’ve added the higher level apprenticeship and the Level 2 qualification. But I’d like to see something like the equivalent of a GCSE in sustainability or the practice of facilities management. We need to get involved with organisations that have the ear of the schools, for example Ofqual, Edexcel – the real drivers of the national curriculum.”

“We’ve talked before about our sector’s demographic time-bomb,” continues Kentish. “Now’s the time to really start encouraging people into the industry, whether it’s young people or people leaving the armed services – there’s a whole raft of people out there who are potential FMs of the future.”

Do we over-emphasise the ‘new frontier’ aspect for young people? The idea that if they come to FM, they can help in developing the profession?

“I think we are now a fully formed industry,” says Kentish, “but what we still need to do is define what 28 | 23 MAY 2013 | FM WORLD

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“One of our USPs is that FM is such an everchanging industry” Liz Kentish

FM is, because there must be thousands of differing job descriptions among our membership.

“Maybe that’s what makes us special though,” she continues. “Go into accountancy, and you’ll practice accountancy; become a barrister and you’ll practice law. But come into facilities management and you could be doing all sorts of things, perhaps even creating a role for yourself in the wider industry. One of our USPs is that FM is such an ever-changing industry.”

Merger talks “The whole industry is at a point where it needs to have a stronger voice, to move forwards and be taken more seriously by government and UK plc,” says Clout. “At present, there are a lot of different voices, so by having one united voice we’d be able to get that message out more clearly. The possibility of a merger fits with the strategy that the board signed off at the end of last year. BIFM is in a strong position and we have a lot that we want to do. A merger would only enhance that. It’s a very exciting move.”

Whatever the outcome of the talks, both Clout and Kentish agree that the institute has suffered in the past by shying away from expressing its opinion when asked for one. That, too, is changing. www.fm-world.co.uk

16/05/2013 14:27

INTERVIEW

CHAIRMAN’S VIEW

FROM THE HOT SEAT On representing the institute “In the chair’s role you get into the big wide world and learn about the other industries. Most of those I’ve spoken to understand FM, but many may not know the true extent of the value they can drive from it.”

On training “We’re the only country in the world with a clearly defined pathway into FM, from school, right up to masters level. That’s phenomenal.”

On leading the BIFM I told my mum that the Sunday Telegraph supplement (on facilities management) was coming out. She phoned me and said: “You know people are always talking about the glass ceiling for women in business? Well, I’ve just realised I have a daughter who’s broken it.”

Clout and Kentish assumed their roles not long after Gareth Tancred was appointed the institute’s chief executive. The trio have been the public face of the institute ever since, appearing together most recently in a Sunday Telegraph supplement. Putting forward the institute’s public position on a range of topics is a key part of the plan to engage with a wider audience, says Clout.

“Not everyone is going to agree with what we say, but as long as people understand why we’ve taken a particular stance and that we ensure we give anyone who doesn’t agree a forum to put their opposing view, we’ll be doing the right thing.”

2014 and beyond Finally, what of the immediate future? What will the second year of this chairmanship bring?

“The next year is about leaving the board in the strongest position so that when I hand over to my successor, they can hit the ground running,” says Clout. “I’m excited that Liz is our deputy chair, and the responsibility is on me to make sure I take her along in the process with me, to give her as much of my experience and knowledge as I can and build her up into the role, so she’s in the best possible position to be elected chair.”

The election of Clout’s successor as chair will www.fm-world.co.uk

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“The whole industry is at a point where it needs to have a stronger voice” Ismena Clout

probably take place at the first-quarter board meeting in February 2014. Says Kentish: “I think we’re far smarter at succession planning than we used to be. There’s more pre-qualification, more awareness of what the job entails.”

Elsewhere, the potential of the merger will influence a lot of what happens next. “Aside from that, we’ll keep lobbying, seeking out effective relationships and pushing to be involved wherever we can be effective,” says Clout.

In terms of promoting the profession, Kentish says it’s as much about what members can do as it is the institute doing it for them: “I’d like to see our members stand up and be counted a bit more. It’s not just the BIFM with responsibility for raising FM’s profile – everyone who works in the sector can do a little bit more: talk to their school, their organisation, explain what FM is. When the Telegraph supplement came out, Gareth Tancred said that if everybody who read his tweet went to speak to their school, just think how many people we could inspire. We have 13,000 members – that’s potentially 13,000 schools.”

And in that, Ismena Clout is playing her part. Next month she goes back to her old girls’ school to speak to the next generation about how she’s risen to chair a national institute – and, of course, to put the case for that next generation pursuing a career in FM. FM FM WORLD | 23 MAY 2013 | 29

16/05/2013 14:27

FM FEATURE BUILDING MANAGEMENT JÜRGEN HASE

SHUTTERSTOCK

N

ew technologies make buildings smarter, for example, by helping to reduce energy consumption or to improve security. Machine-tomachine communication (M2M) is one such technology.

Surveys undertaken by industry analysts Pike Research and Machina Research indicate that M2M will lead to a significant increase in spending on smart building management services in the next seven years.

The focus will be on connected energy management systems and security concepts.

So, it’s Friday evening, close-of-business at the office.

Insurance company employees shut down their PCs and make their way home. The office lighting should be switched off, the windows closed and the thermostats turned down. That should be the case. The reality, however, is somewhat different.

Almost every evening, at least one aspect of the above is forgotten about by employees in a hurry to get home. And this is bad news for a building’s energy performance.

Wouldn’t it be great if the building itself knew that energy was being consumed unnecessarily and could initiate counter-measures? M2M makes precisely that possible, for instance, by enabling the window to communicate with the thermostat.

Figures compiled by Machina Research indicate a bright future for the building automation sector.

Take the UK market. In 2011, around 420,000 devices were connected with each other. By 2020, this figure is predicted to reach 47.7 million and sales are set to rise accordingly. In 2011, building automation devices totalled over £20 million. By 2020, the analysts anticipate an increase to nearly £850 million.

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WIRELESS WONDERS ‘Machine-to-machine’ communication surely belongs in science fiction. However, as Jürgen Hase explains, buildings are increasingly able to adjust their own controls without any direct human involvement Companies such as Deutsche Telekom believe that mobile network operators (MNOs) have an important part to play in building automation. M2M is finding its way into many areas of our everyday life and, as such, is not just a connected life enabler, but, above all, an enabler of connected work.

Energy management systems based on M2M technology contribute toward this trend.

They are based on smart metering with real-time consumption measurement that enables facilities managers or housing sector enterprises to optimise their processes. This can, for example, help them to boost customer loyalty by improving quality of service.

The system usually works in the following way: consumption data is read automatically and relayed directly to the data centre by the MNO. The processed data is then relayed to the customer or energy service provider via a virtual private network. To ensure that this process runs smoothly, the digital meters are equipped with a wireless module and a built-in SIM card.

Deutsche Telekom sees energy as a growth area with great potential.

An EU directive for the internal electricity market requires member states to install smart metering systems. By 2020, around 80 per cent of households in the European Union are to be equipped with smart metering technology.

Energy efficiency M2M can help reduce energy consumption, especially in larger properties, such as office blocks, warehouses or retail premises.

As a sector, food retail consumes a lot of energy, for keeping perishables chilled or to present products better by means of sophisticated lighting concepts, for example. To reduce its energy costs to a minimum, a food retailer instructed Deutsche Telekom to install a central energy management system.

The system records the electricity consumption of not only lighting, but also ventilation and cooling.

Facilities managers can see at a glance how much energy costs, www.fm-world.co.uk

15/05/2013 15:10

BUILDING MANAGEMENT

and also energy consumption in individual buildings.

In breakdown situations, facilities managers also have an early warning system in place to enable timely and costsaving counteraction. Lighting that has not been switched off, for example, or motion detectors that have failed can be identified much faster than previously. In the above case, the savings achieved had a positive effect on the four pilot stores’ environmental balance sheet.

Lower electricity consumption enabled the company to reduce its CO2 emissions by more than 400 tonnes.

Retail is not alone in benefiting from energy management systems. In addition to office and administrative buildings, a subsidiary of the Deutsche Post Group manages a large number of freight and letter centres, including sorting offices that are especially energy-intensive.

This led the company to order a web-based energy management system. Four pilot locations were equipped with electronically readable meters and temperature sensors. The system also provides additional information, such as the time of year and the weather outlook. Facilities managers can thereby keep track of energyinfluencing factors at all times and, subsequently, identify savings potentials.

The M2M-based energy www.fm-world.co.uk

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management system is now in use at more than 100 properties.

Building security Security is another aspect of building automation. There is more connectivity between alarm systems, video monitoring and access control systems than ever before. In the case of energy management systems, MNOs have a crucial role to play. In the future, there will be more co-operation with partners because specialised providers such as software companies often lack the resources to set up national or, indeed, international sales structures.

MNOs are now offering M2M solution providers an opportunity to join partner programmes to share and develop ideas. The mobile surveillance camera EyeSee is the result of one such co-operation. The camera, developed by Deutsche Telekom partner Jablocom, is equipped with sensors that monitor surroundings continuously.

A passive infrared sensor registers even the smallest movement by recognising human body temperature. Noise alarms also recognise the sound of breaking window panes. Also, if the camera registers changes in air flow, this might be a sign that a door or window has been opened. If the camera, which is equipped with an M2M SIM

“Wouldn’t it be great if the building itself knew that energy was being consumed unnecessarily and could initiate counter-measures?”

BY 2020 AROUND

80%

OF HOUSEHOLDS IN THE EUROPEAN UNION WILL BE EQUIPPED WITH SMART METERING TECHNOLOGY

card, spots a break-in, it sounds the alarm automatically and sends a photo of the event to the facilities manager by SMS or e-mail. The advantage is that security personnel do not have to be on-site constantly or conduct any remote monitoring activity.

This M2M solution focuses on an entirely different security aspect of building automation: the smart smoke alarm. The latest generation of smoke alarms not only sound an acoustic alarm if it registers a fire, it also incorporates a security connection to an emergency service centre. M2M technology

enables the system to maintain constant surveillance, even when the building is empty after the close of business, or over the weekend, for example.

M2M solutions have the potential to make it clear to us how efficient buildings really are by showing us where savings can be achieved. They offer facilities managers enormous opportunities to improve their property’s ecological performance, to save costs, and to optimise building security. FM Jürgen Hase is head of Deutsche Telekom’s M2M competence centre

FM WORLD | 23 MAY 2013 | 31

15/05/2013 15:10

FM MONITOR JANE FOX-EDWARDS

LEGAL UPDATE

Jane Fox-Edwards is consultant and head of Allen & Overy LLP’s real estate litigation team

ELECTRON IC COM M UN I CAT I O N S CO DE

n outdated law allowing telecoms companies to put equipment on to sites against the wish of tenants is due to be updated, explains Jane Fox-Edwards

A

In 1984, the government enacted what is now called the Electronic Communications Code. This gave licensed telecoms operators powers to install and retain equipment on land, even where the landowner might object. This coincided with the privatisation of the telecommunications industry. The primary objective of the code was to enable operators to develop networks and encourage competition.

The first mobile phone call was made on 1 January 1985.

Less than 30 years later, the UK’s electronic communications market is worth over £35 billion.

It is perhaps not surprising that the code is no longer fit for purpose and is seen as one of the barriers to achieving the government’s target to roll out superfast broadband across the UK by 2015. Following extensive consultation, the Law Commission has recommended substantive changes.

The current position The code broadly provides the following rights to Ofcomlicensed operators: ● An entitlement to apply to court to install, maintain and keep electronic communications equipment on land even where the landowner refuses consent.

If allowed, compensation is payable, but the basis on which this should be fixed is open to debate (‘compulsory purchase’ rights)

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the 1954 Act or the code, but not both.

Security rights will be simplified and put the onus on the operator to take action to protect its right to remain. It seems the position on contracting out will not change.

Rights to assign, share and upgrade Landlords often prohibit the operator from assigning rights, sharing equipment or upgrading without landlord’s consent.

This gives those landlords an opportunity to hold the operator to ransom when advances in technology or consolidation of the industry require those things to happen. The Law Commission proposes that assignment and sharing should be automatically permitted, regardless of the terms of any agreement to the contrary.

Upgrades should be permitted without the site provider’s consent, provided the alteration is not visible externally and does not impose any further burden on the site provider.

How does the code currently affect occupiers and landowners, and what would the proposed changes mean?

● Rights to remain at the end of any contractual term, subjecting the site provider to a longwinded process of notices and court proceedings to remove the equipment and even then the operator could seek a right to remain (‘security’ rights) There are special rules covering tidal waters, ‘linear obstacles’ (basically railways and canals) and street works. Importantly, it is not possible to contract out of the code.

The vast majority of masts and other equipment is installed under a consensual lease or licence arrangement. However, site providers are rightly nervous that the code, regardless of the terms of any agreement, allows the operator to delay any proposed development. This is particularly problematic if the operator is also protected by the Landlord and Tenant Act 1954.

●

The proposed changes The Law Commission sensibly recommends starting again.

The central theme is to try and balance the competing interests of landowners, operators and the public. The main proposals are:

● As landlord/freeholder Allowing operators on to one’s land can be a useful way of securing income from otherwise dead space. You may already have agreements in place with operators for rooftop masts or underground cables. Their rights to assign/share with other operators depend on the terms of those agreements, but there may be opportunities for you to require payment in return for consenting to any changes.

Be aware that the security rights under the current code may delay your ability to

Compulsory purchase rights These still apply, unless the landowner can show an intention to develop the land. Compensation should be based on market rates with no ransom value.

●

Termination rights Operators will get protection under

●

remove the equipment. It is too early to say what impact the proposed reforms would have in the absence of a draft bill, but it is clear that they will not be retrospective. This means any current agreements will remain as drafted, but it may become easier to remove operators in future. ● As occupier/leaseholder wanting to enter into a supply agreement with an operator It is very likely that you will need operators to provide a supply for your operational needs, either by way of a wayleave or licence. It is common for landlords to be nervous of permitting this because of the danger that an operator will gain code rights, and therefore be able to stay in situ after you have vacated, preventing them from dealing freely with their property.

Generally the landlord’s fears are unfounded: in practice, if an operator is simply supplying one customer, it will have no interest in remaining in situ after that customer no longer needs its service.

Nevertheless, the perceived problem can delay landlord’s consent. The proposed changes may make it easier to persuade a landlord that they have nothing to fear by giving consent to the operator’s cabling/equipment coming into your space.

Conclusion The next step is for production of a draft bill. While Law Commission reports often end up nestling in the long grass, this does seem likely to be pushed through parliament as there is the political will (and economic need) to do so. FM www.fm-world.co.uk

15/05/2013 15:11

FM MONITOR DAVID CROSS

HOW TO…

David Cross, head of technical academy, Rentokil

IDEN TIF Y COMM O N P EST S

esting rodents can cause untold damage to properties and spread serious diseases. Here, David Cross gives a run-down of the main offenders and suggests several defence strategies

N

Treating rodent problems can be a major headache for facilities managers. Not only do rodents, such as rats and mice, pose a major risk to the health of a business’ employees and customers, but they can also cause longer-lasting damage to that organisation’s premises and reputation.

Rodents are known to spread infections such as Salmonella, Hantavirus and Weil’s disease, and their nesting habits can also compromise the infrastructure of a building.

With such high risks involved, it makes sense for any facilities manager to understand the rat and mice species that may populate a building, and how to quickly deal with any signs of infestation.

extraordinary ability to reproduce.

They can be found in a wide range of habitats, often associated with human sites such as farms, industrial sites and rubbish tips.

In order to survive, the brown rat needs, broadly, three things – food, water and shelter.

Facilities managers need to protect their premises by sealing off any holes that may facilitate entry of these pests indoors and remove all sources of food that might attract them.

They must also work closely with their pest controller to maintain an IPM (integrated pest management) programme and maintain high levels of cleanliness (to avoid rodent food sources and nesting sites).

Brown rat (Rattus norvegicus)

The house mouse is one of the most common rodent pests in the UK and thrives in dry, sheltered areas such as homes and commercial structures. House mice consume and contaminate

The brown rat is the most common species of rat living in Britain. Estimates of the number of brown rats in the UK vary greatly depending on the source, but a recent estimate by the BBC reckoned on a population of 3.1 million in the UK’s urban areas alone.

Notwithstanding, the brown rat is one of the most serious pests, spoiling food and carrying disease – yet it is also one of the most successful. The secret of the brown rat’s success lies in its opportunistic way of life and www.fm-world.co.uk

33_HowTo.sr.indd 33

House mouse (Mus domesticus)

food meant for humans, pets and livestock. In addition, they cause considerable damage to structures and property and can transmit pathogens that cause diseases such as salmonella.

There are several tell-tale signs of a mouse activity that a facilities manager should look out for. The most obvious signs are droppings and nesting material, such as shredded paper. An easy method for facilities managers to monitor mouse populations is to use a mouse monitor unit. This is a nontoxic way of giving you an early warning of mouse activity.

The unit uses infra-red sensor technology to detect the presence of mice passing through it. The LED will flash when a mouse passes through and will continue to do so until a pest technician comes to analyse the situation.

Wood mouse (Apodemus sylvaticus) The wood mouse can live just about anywhere, as long as it has access to food and shelter. It traditionally roams fields, forests and grasslands, where it can feed on a range of food including seeds, berries and worms.

They are active in reproducing and will choose nesting conditions where it is warm and usually below ground. Therefore, the

wood mouse can sometimes be found in buildings or other similar dwellings away from harsh weather conditions. Wood mice can cause particular problems in rural areas, where large numbers can devastate crop yields and infest grain stores.

Black rat (Rattus rattus) The black rat, also known as the old English (ship or roof) rat, was the only rat in England until the 18th century. At this point, its population was greatly reduced due to a number of factors, including competition with its more aggressive cousin, the brown rat.

The black rat is now rarely seen in the UK, but it can be sighted occasionally in dockyards and ports up and down the country.

Black rats are noticeably different in appearance with their more slender body, longer tail and more pointed features, compared to the brown rat.

A great climber, the black rat can sometimes be found living high up in buildings. Although omnivorous, they are more partial to moist fruit. Black rats are rare in the UK, but facilities managers still need to take the precautionary steps to avoid an infestation. This includes minimising the attractiveness of food and ensuring all areas are cleaned up and sanitised. as well as managing waste disposal efficiently.

Facilities managers need to know that whether they are dealing with a rodent problem, or simply aiming to prevent one, it’s important to know whom to contact. Contractors are obliged to be up-to-speed on the latest legislation and pest controllers are no different. So if you’re in any doubt as to what kind of problem you’re dealing with, or how you can treat it, you can always check with the experts. FM FM WORLD | 23 MAY 2013 | 33

15/05/2013 15:11

FM MONITOR SHAID LATIF

HOW TO…

Shaid Latif, fellow of CIPS and regular contributor to the Business Disability Forum

DISAB ILITY-SEN S I T I V E P RO CUR EM EN T

any FMs don’t consider disabilities when procuring services.

Here, Shaid Latif suggests why it’s important and offers several tips on how to do it efficiently

ALAMY

M

All organisations have a diverse range of needs. Often, procurement staff focus on the most immediate factors of quality and cost. But how many FMs honestly include disability provisions in our procurement processes?

A common retort to catering for disability is that “costs will rise” and “we don’t have anyone who needs it”. This piece hopes to outline some simple steps that will help you to address the issue. The aim should be to drive up the usefulness of the goods and services you procure and of those you sell, increasing their productivity and attractiveness, without burdening your organisation.

It is important that we do not look at disability exclusively as severe physical or mental incapacities, but rather as inclusive of more common issues. For example, short sightedness is a definite disability. Many people who consider themselves ablebodied are short sighted, or have less than perfect hearing, or some other malady of the senses. Would we recognise these conditions as affecting our performance and subject to some aid or assistance?

This is a far more useful way

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to look at disability: it is common and affects us all to some degree.

Therefore, it is vital to keep disability in mind when making our procurement decisions.

1⁄

Make a start

In the organisation, what single factor is most influential in addressing disability? A disability champion?

What is true of most projects is especially true for initiatives outside the common experience of businesses, such as provisioning for disability. Hence, a senior champion in the organisation, ideally the chief executive or board member, will help drive forward effective action, allocation of resources and commitment to change – leadership from the top is vital for change to take place.

2⁄

A business case

How do you build a business case and convince people that addressing disability is the right approach?

In all organisations, important, long-term requirements need to be justified with a business case to enable resources to be allocated.

To assist you in your internal discussions and help you develop the case for disability-sensitive contracts, consider the following compelling factors: ● Moral – As citizens of a democratic society, there should be equal access to opportunities in employment for all, regardless of physical or mental disability ● Legal – There is an increasing trend towards making accessibility

a legal requirement, especially since the implementation of the Disability Discrimination Act (DDA) of 1995 ● Fiscal – Those who face accessibility barriers can be productive members of society and business. By providing accessible goods and services, employers have increased their recruitment pool and the potential talent that can support their growth ● Market – Those with accessibility problems constitute a substantial segment of the market. They make up a large section of the population and should be addressed to ensure you are reaching your customers effectively ● Demographical – There are at least 650 million disabled people worldwide – There are 1.3 million disabled people in the UK who are available for and want to work – Nearly one in five people of working age (7 million, or 18.6 per cent) in Great Britain have a disability (Source: Office for National Statistics Labour Force Survey Jan – March 2009)

3⁄

Principles

What are the general principles that you should apply to procurement to ensure a disability–sensitive purchase?

Try to use the following principles as guidance when designing procurement processes and requests for information, for example. Developed for IT projects in the US, these principles are useful for most goods and services.

1. Perceivable – information and www.fm-world.co.uk

16/05/2013 16:27

user interface components must be presentable to users in ways they can perceive.

This means that users must be able to perceive the information being presented (it can’t be invisible to all of their senses) 2. Operable – user interface components and navigation must be operable.

This means that users must be able to operate the interface (the interface cannot require interaction that a user cannot perform) 3. Understandable – information and the operation of user interface must be understandable.

This means that users must be able to understand the information as well as the operation of the user interface – the content or operation cannot be beyond their understanding 4. Robust – content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

This means that users must be able to access the content as technologies advance .

4⁄

Regulation

How should you write business requirements to include disability factors, as well as the usual scope and specifications?

It’s important to canvass the opinions of the people you are contracting for, such as users, customers, buyers and sellers.

Also, look for internal disability advocates, familiar with the issues, who can provide insight to develop your requirements.

You may also look externally for guidance: there are protocols, policies, consulting resources and libraries of knowledge waiting www.fm-world.co.uk

34-35_HowTo 2.sr.indd 35

– the collective experiences of thousands of people with disabilities who want their voices heard and to make the journey a little easier for those behind them.

5⁄

Education

How do you educate suppliers, customers and employees about disability and its importance? Get some effective and well-written documentation and training.

Organisations such as the Business Disability Forum (BDF) www.businessdisabilityforum. org.uk have been developing focused, informative and useful material for businesses for over 20 years. They have alliances and collaborations with most disability groups and have produced a wealth of guidance and partnering for businesses wishing to address disability in business Give your disability efforts a jump-start by contacting the BDF and tap into its library, resources and expertise.

6⁄

Monitoring

How do you monitor progress and report on targets yet to be met? Here, establishing baselines and tracking systems is essential.

Across a range of indices, establish your ‘day one’ position.

Look at your company website, for example, and have it audited for accessibility. Review your recruitment processes for new employees – are you inadvertently designing a brick wall that the disabled cannot pass beyond? Identify and establish a project team composed of stakeholders, including people with disabilities, and let the team provide frank feedback on your progress.

THERE ARE AT LEAST

650 MILLION WORLDWIDE DISABLED PEOPLE

THERE ARE

1.3 MILLION AVAILABLE FOR AND WANT TO WORK

DISABLED PEOPLE IN THE UK WHO ARE

NEARLY ONE IN FIVE PEOPLE OF WORKING AGE (7 MILLION, OR 18.6%) IN GREAT BRITAIN HAVE A DISABILITY

FM WORLD | 23 MAY 2013 | 35

16/05/2013 14:47

FM MONITOR KEVIN PRICE

TECHNICAL

Kevin Price, senior product manager, Infor EAM

PAS 55 ASSET MA NAGEM EN T STA N DA R D

evin Price looks at how the British K Standards Institute’s (BSI) PAS 55 is helping organisations across the world to improve risk management and compliance The evolution of asset management is gathering pace.

Once restricted to maintenance management and the repair of faulty equipment, modern day asset management is proactive and focused on achieving cost savings, improved profitability, better service levels and customer satisfaction, improved health, safety and environmental performance. It also now has a significant role to play in an organisation’s corporate social responsibility (CSR) initiatives.

With major benefits there for the taking, effective asset management is a win-win.

With this in mind, why isn’t everyone doing it?

First and foremost, asset management is not necessarily straightforward. It has been described as the following: “Systematic and co-ordinated activities through which an organisation optimally and sustainably manages its assets and asset systems, their associated performance, risks and expenditures over their life-cycles for the purpose of achieving its organisational strategic plan” (Institute of Asset Management / British Standards Institute PAS 55: 2008).

This suggests a potentially complex discipline, which needs buy-in from senior management, different stakeholders and departments, and requires a variety of skillsets and expertise.

In fact, many organisations 36 23 MAY 2013 | FM WORLD

36_Technical.sr.indd 36

struggle to establish a benchmark from which to build an asset management strategy on the basis that basic information, in asset management terms, is difficult to source. Such information might include: Do we have a register of assets down to a significant level? ● Do we know the physical location of these assets? ● Do we know how many? ● Do we know what condition? ● Do we know, or are we able to report in the future, the life cycle costs? ● Have we assessed and determined a risk profile for these assets? ●

One of the key reasons organisations fail at providing this basic information is that many of the people responsible for contributing information are not fully bought in to the agenda and as a result don’t see the value in it.

In order to overcome this, a number of standards and guidelines have been developed to help organisations establish a framework to achieve buy-in from all those who need to be involved, establish a business case and approach asset management in a structured, proven manner.

Raising Standards The first such guidelines appeared in the form of ISO50001, a specification created by the

International Organisation for Standardisation (ISO) for establishing, implementing, maintaining and improving energy management. While this was seen by many in the industry as a key step towards greater professionalism, some argue it was limited in its scope.

When PAS 55, Asset Management Publicly Available Specification (PAS) was published in 2008 by the Institute of Asset Management (IAM) in collaboration with the British Standards Institute (BSI), many felt it was more encompassing of asset management practices overall, more insightful and thorough, and included within it much of the information deemed to be absent in ISO 50001.

PAS 55 covers the life-cycle management of assets, establishing a framework for trade-offs between performance, cost and risk. It provides objectivity across 28 aspects of asset management,

from life-cycle strategy to everyday maintenance against the parameters of cost, risk and performance.

The standard enables the integration of all aspects of the asset life-cycle, from the first recognition of a need, to design, acquisition, construction, commissioning, utilisation or operation, maintenance, renewal, modification and/or ultimate disposal. It also provides a common language for cross-functional discussion and provides the framework for understanding how individual parts fit together, and how the many mutual interdependencies can be handled and optimised.

Crucially, the PAS 55 standard provides asset management practitioners with the tools to be able to explain their organisation’s strategy to all levels, as well as providing asset owners and managers with a clear framework for asset management. FM

ACTION CHECKLIST Plan – establish the objectives and processes necessary to deliver results in accordance with the specifications ● Do – implement the processes ● Check – monitor and evaluate the processes and results against objectives and specifications, and report the outcome ● Act – apply actions to the outcome for necessary improvement.

This means reviewing all previous steps and modifying the process to improve it before its next implementation.

Of course, standards only represent part of the picture – they do not contain the right knowledge, skills and solutions for world-class asset reliability and availability. Systems that process information and help to keep an operation available, reliable and safe are crucial and can cut costs, improve decisions and boost productivity, and there is no substitute for dedication and hard work.

However standards are a fundamental piece of the jigsaw in that they provide a framework to help strategise, plan, create documents and manage information – and it is this part that is most significant in achieving the culture necessary to underpin asset management change and performance improvement. ●

www.fm-world.co.uk

16/05/2013 14:30

FM MONITOR MARKET INTELLIGENCE

INSIGHT

The figures on this page have been compiled from several sources and are intended as a guide to trends. FM World declines any responsibility for the use of this information.

EMPLOYEE SATISFACTION WITH MEETING SPACE

VAT rates: Standard rate – 20% (from 4 January 2011) Reduced rate – 5% Zero rate – this is not the same as exempt or outside the scope of VAT

78% OF EMPLOYEES RANK “TELEPHONE CONVERSATIONS” AS IMPORTANT IN THEIR WORK,

Source: HM Treasury (hmrc.gov.uk)

Bank of England base rate: 0.5% as of 9 May 2013.

The previous change in bank rate was a reduction of 0.5 percentage points to 0.5% on 5 March 2009.

Source: Bank of England (bankofengland.co.uk)

Consumer Price Index (CPI): The Consumer Prices Index (CPI) annual inflation grew by 2.8% in March 2013, unchanged from February and following four consecutive months where it stood at 2.7%. The largest upward contributions to the rate came from the recreation and culture sector, where there were price rises for audio-visual equipment and books, newspapers and stationary.

Source: ONS (www.ons.gov.uk)

National Minimum Wage The following rates came into effect on 1 October 2012: Category of worker

Hourly rate from 1 Oct 2012

Aged 21 and above

£6.19

Aged 18 to 20 inclusive

£4.98

Aged under 18 (but above compulsory school age)

£3.68

Apprentice rate, for apprentices under 19 or 19 or over and in the first year of their apprenticeship

£2.65

37_Insight.indd 37

79%

64%

JUST 26% ARE SATISFIED WITH THE PROVISION IN THEIR WORKPLACE.

Source: www.leesmanindex.com

JOBS MARKET

BUILDING PROCUREMENT

EMPLOYMENT IN PROPERTY SERVICES North East North West Yorkshire and The Humber East Midlands West Midlands East London South East South West Wales Scotland Northern Ireland

15,000 51,000 26,000 26,000 34,000 52,000 123,000 78,000 47,000 18,000 25,000 8,000

Data is rounded to the nearest 1,000.

The Nomis quarterly update of workforce jobs datasets took place in April 2013 with the release of new data for December 2012. The above data shows employment in property-related services. (Northern Ireland jobs estimates may differ from those published by the Department of Finance and Personnel [NI] due to timing differences in the publication of historical revisions.) In construction, a total of 1,989,000 people are employed throughout the United Kingdom, of which 1,682,000 work in England, 89,000 in Wales, 168,000 in Scotland and 50,000 in Northern Ireland.

A total of 244,000 people are employed within the construction sector based in London. Data above is rounded to the nearest 1,000.

Source: Nomis (www.nomisweb.co.uk)

www.fm-world.co.uk

WHILE 79% RANK “NOISE LEVELS” AS AN IMPORTANT PART OF AN EFFECTIVE WORK ENVIRONMENT,

BUILDING PROCUREMENT & ENERGY PERFORMANCE GAP – EVIDENCE FOR SCHOOLS Submetered data Postoccupanacy simulation

Thermal Model Validation

EMPLOYMENT

78%

WITH 64% SATISFIED THAT THEIR WORKPLACE SUPPORTS THAT ACTIVITY.

Energy Performance Evolution

ECONOMY

Postoccupancy compliance schedules & set points Procurement Gap

Compliance RIBA Stage D 0

10

20 30

40 50 60 70 80 90 100 Kg CO2/m2/yr ■ Heating ■ Hot water ■ Lighting ■ Fans, pumps and control ■ Cooling ■ Non-regulated

A recent CIBSE Technical Symposium presentation focused on the perceived building procurement and energy performance gap for schools.

The presentation concluded that a gap exists between design intents and actual energy performance of new school buildings. Procurement and commissioning issues account for up to 20% of total energy, with operational issues accounting for 30%.

Source: CIBSE Technical Symposium (http://tinyurl.com/ccvyv44)

FM WORLD | 23 MAY 2013 | 37

17/05/2013 10:52

BIFM NEWS BIFM.ORG.UK

09.00 – 09.50

Welcome and Keynote: Jim Lawless, inspirational speaker and author

Hub 1

Hub 2

Hub 3

Talent: Raising our game

Performance: Making our case

Relationships: Realising our value

09.55 – 10.35

Harnessing the power of competency frameworks Suzanne McMinn, head of human resources, Workplace Law

BIM, assetology, the meaning of life-cycle and the Holy Grail Martin Ward, managing director, iSite

Leading the procurement challenge Ian Schollar, head of certification, The Chartered Institute of Purchasing and Supply (CIPS)

10.40 – 11.20

Survival of the fittest, or the brightest Phil Ratcliffe, managing director, Procore

Waste management: Planning for peak performance Peter Watts, head of environmental and Christine Schams, environmental consultant, Workplace Law

The future of client/ supplier relationships: Are true partnerships possible?

Tom Robinson, Mitie Client Services

THINKFM

Programme The ThinkFM conference, brought to you by BIFM in association with Workplace Law is now just over two weeks away. If you are planning to attend, alongside over 300 delegates, now is the time to confirm your place.

The programme will focus on ‘The Leadership Challenge: Raising our game, making our case – realising our value’:

11.20 – 11.40 Networking break 11.45 – 12.25

Take control of your data to take a lead in your organisation Tim Oldman, founder and managing director, Leesman

Unleashing FM to bring your organisational values to life Alan Williams, director, Servicebrand Global and Dr Alison Whybrow, consultant and coach

Smart steps to sustainable FM Peter Watts, head of environment, Workplace Law and Martin Baxter, executive director of policy, IEMA

12.30 – 13.10

Managing talent: The virtuous circle Neil McDiarmid, managing consultant, Workplace Law Career Network

The strategic challenge for FM Rob Harris, principal, Ramidus Consulting Limited

Harnessing the power of partnership working to maximise resource efficiency Clare Ollerenshaw and Joshua Sharman, WRAP

Leader as coach Jenny Garrett, founder of Reflexion Associates, a leadership coach, mentor, consultant and author

Does BIM give FM the opportunity for a happy landing?

Debate chaired by Gareth Tancred, BIFM chief executive, with Deborah Rowland, Johnny Dunford, Oliver Jones and Paul Fletcher

Realising value: The intelligent FM client David Sharp, managing director, Workplace Law and Bev Burgess, director, BurgessB2B

Raising your game in behavioural safety: A leadership approach Simon Toseland, head of health and Fiona Perrin, sales and marketing director from HSS Hire

Flying standards: Why occupiers and providers need more consistency in facility management Dave Wilson, managing director, Effective Facilities Limited

Leading relationships in international facilities management Martin Boden, global account director, Sodexo and Peter Andersson, head of FM EMEA, AstraZeneca

13.10 – 14.10 Networking lunch 14.15 – 14.55

15.00 – 15.40

15.40 – 16.00 Networking break

Book your place at

16.05 – 16.45

FM qualifications – What’s in it for employers?

Chris Morris and Sue Morris, Xenon Groups

Health and safety legal update Rob Castledine, associate director health and safety, Workplace Law

How effectively does the FM sector use social media as a communications tool?

Cathy Hayward, director, Magenta Associates

16.50 – 17.30

Engage the board Debra Ward, Mitie

FM in the dock: Managing the impact of a fatal accident Dale Collins, Bond Dickinson

Global FM International workshop Global FM

www.thinkfm.com/register Call: 08701 632 804 Email: thinkfm2013@apex.co.uk The delegate price (£345+VAT for members) includes all sessions, refreshments, lunch and an early-evening drinks reception.

38 | 23 MAY 2013 | FM WORLD

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17.30

End of hub sessions

17.45 – 19.00 ThinkFM Reception: With guest speaker Chris Kane, CEO BBC commercial projects

www.fm-world.co.uk

16/05/2013 09:48

Please send your news items to communications@bifm.org.uk or call 0845 058 1356

GOOD PRACTICE

Mark Nicholas is the corporate account manager at BIFM

BIFM COMMENT

NEC3 contracts BIFM has endorsed the use of NEC3 term service contracts to support good practice in FM procurement in the public and private sector. NEC is a division of Thomas Telford Ltd, which is a wholly owned subsidiary of the Institution of Civil Engineers (ICE), the owner and developer of the NEC. The internationally acclaimed NEC3 suite of contracts, documents and guides are being relaunched with updates and improvements, as part of a new NEC3 April 2013 Edition Box Set, which includes the Term Service Contracts. The contracts, which cover the lifespan of a project, from initial concept and design through to build and post-build management, are endorsed by the construction client board of the UK Cabinet Office for use on all public sector construction projects.

The key objective of all NEC3 contracts is to encourage parties to work together to allocate risks and create a working relationship, that will ultimately provide value for money for the purchaser and a reasonable return for the supplier.

The NEC3 April 2013 suite of contracts includes an updated version of all the contracts, guidance notes and flowcharts, with improvements and additions across most documents. This latest suite of contracts will also include the launch of the new ‘How To’ practical guides, designed specifically to aid practitioners in their use of NEC3, by improving the setup and management of their NEC3 contracts. i For more information visit www. bifm.org.uk/neccontracts or email bifm@neccontract.com

www.fm-world.co.uk

38-40_BIFMNews.indd 39

B I F M F O R BU SI N E SS

ith our corporate membership at an all-time high of 542, and our group membership having doubled in the last year, the BIFM has never been better placed to support businesses within the facilities industry.

And with the FM industry bucking the general market trends and displaying growth in many cases, the BIFM has to be in a position to support this by adding value to any improvements for future organisational development.

As a result, in January we added a new corporate account executive to our team to further grow the support we can offer to our corporate members. We also continue to review the benefits of both corporate and group membership to make sure they are as valuable as possible for our members. To this end, we invite feedback and discussions with our corporate and group members, because without your feedback, we cannot make sure the services and benefits we offer continue to improve. Please feel free to contact me directly for a discussion.

Our ultimate goal within the corporate team at the BIFM is to make sure we are supporting businesses and we understand each business has different structures, needs and requirements. We can work with you to choose the best options for your organisation, such as, investing in qualifications for your staff, supporting and recognising your employees through group membership, raising the profile of your organisation through corporate membership, engaging in sponsorship of regional and special interest group events, sponsoring national events such as Think FM and the BIFM awards, supporting knowledge and thought leadership – or all of the above!

On top of this there are other initiatives you may like to be involved with, such as the BIFM school project, promoting FM as a career of choice to primary school pupils upwards, and committing to apprenticeships and supporting young people into FM careers. Within this mix of options, there is a lot of room for us to develop individual plans that will best serve your organisation specifically.

We also recognise that many of our corporate members have an international reach.

And with facilities management in the UK leading the way on best practice and standards, this international reach will only grow further. The BIFM is committed to supporting this growth and we already have members in 60 countries; now is the time to provide more support to our international members, and to our members who are expanding their international presence. So please also speak to me about how we can support your employees both here and outside of the UK. I look forward to seeing many of you at our ThinkFM conference on 10 June, which we are all excitedly preparing for as we speak. The content in all three hubs will be excellent. Overall this will be a great day of CPD learning and debate to be involved with.

W

“WE CAN WORK WITH YOU TO CHOOSE THE BEST OPTIONS FOR YOUR ORGANISATION, SUCH AS INVESTING IN QUALIFICATIONS FOR YOUR STAFF”

i Learn more about BIFM membership at www.bifm.org.uk/corporatemembership email corporatemembership@bifm.org.uk or call +44 (0) 1279 712 630.

FM WORLD | 23 MAY 2013 | 39

15/05/2013 15:12

BIFM NEWS BIFM.ORG.UK

VOLUNTEERS

Recognition The BIFM Volunteer Recognition Awards are now open for entries.

All BIFM chairs and committee members are eligible to vote in the awards – entries close on 28 June 2013, with winners being announced in July.

The awards recognise and praise the achievements and dedication of volunteers who run the BIFM regions and special interest groups (SIGs) and provide high quality events for our members, share and disseminate FM industry knowledge and ‘give back’ to the BIFM and FM industry.

There are five award categories: ● BIFM SIG of the Year ● BIFM Region of the Year ● BIFM SIG Committee Member of the Year ● BIFM Regional Committee Member of the Year ● BIFM Volunteer of the Year If you are a volunteer and did not receive an email with voting details please email membership@ bifm.org.uk. i If you are interested in volunteering for your region or SIG email membership@bifm.org.uk or call +44(0)1279 712 650.

HOME COUNTIES

Golf qualifier This year’s BMG sponsored Home Counties and South Region BIFM Golf Qualifier will take place at Pine Ridge Golf Club near Frimley on Thursday 20 June.

The cost of the day will be £65 per person for 27 holes of golf, breakfast, lunch, BBQ and prizes – or £52 if you do not want to take part in the morning session. All fees will be due by 31 May. The day includes: ● Bacon rolls and coffee on arrival ● 09.00 Texas Scramble nine 40 | 23 MAY 2013 | FM WORLD

38-40_BIFMNews.indd 40

holes competition ● Light lunch ● 12:00 18 holes individual, corporate team and sponsors competitions ● 17:00 BBQ ● 18:00 Prize presentation This event is the regional qualifier for the BIFM National Golf Finals taking place at Bowood near Chippenham in September, where the prize is a trip to Portugal. i For further details, or to confirm your place, contact the Home Counties region – charlie. sorbie@temco-services.co.uk 07908 711 964 or South region – dave@barrettassociates.co.uk 07961 684 579

MEMBERS

Corporate members

The BIFM welcomed the following corporate members in April: ● 1st Degree Facilities – FM service suppliers, contractors ● Absolute Property Services Group – FM service suppliers, contractors ● Best Electrical Service Team – product supplier ● BTFS (Formerly BT) – end-user, in-house FM team ● Christie Manson & Woods – end user, in-house FM team ● GRITIT UK – product supplier ● PIP Facilities Management – FM service suppliers, contractors ● The LK Group – consultant, provider of advice & guidance ● The Revo Group – facilities management, suppliers ● Town & Country Cleaning – FM service suppliers, contractors ● UDA Dayaurus Sdn Bhd – FM service suppliers, contractors ● Ward Security – product supplier i Learn more about corporate membership at www.bifm.org.uk/ corporatemembership, email corporatemembership@bifm.org.uk or call +44(0)1279 712 650

BIFM TRAINING SITE VISITS WITH QUADRILECT

hen director of training, Martin Davies, was faced with finding an alternative venue for a ‘behind-the-scenes’ site visit, he knew he had a hard act to follow – the Holiday Inn normally used was always impressive.

An integral part of the three-day foundation programme, ‘Understanding FM’, the site visit provides an invaluable insight into a successful FM operation.

But with the Holiday Inn Kensington Forum – the world’s largest Holiday Inn hotel – unavailable for the course that ran on 12-14 March, Davies was delighted to secure Interpublic’s CMG agencies’ recently refurbished offices at the historic Waterhouse Square in Holborn.

W

The new Constituency Management Group (CMG) premises CMG relocated seven of their marketing communication agencies to their new 5,406 square metre (58,190 square feet) office in 2012. They wanted to ensure that the fit out used best practice sustainable design, and was sympathetic to the building’s ‘Very Good’ BREEAM rating.

The company chose to use the Ska rating, which is the best practice environmental office fit-out criteria developed by RICS. It aims to improve and measure the environmental outcomes related to office fit-out; a building is awarded a Gold, Silver or Bronze rating.

CMGRP is one of only a handful of companies that have achieved Ska Gold certification. They have designed a contemporary office that surpasses the standards required by the regulations, and incorporated innovative solutions that minimises the environmental impact of the offices. To help them achieve this success, CMG employed office design and fit-out specialist Area Sq and environmental consultant Alphacello.

The guided tour Before the tour, delegates enjoyed a detailed presentation on the refurbishment project, and were presented with a specially printed handout detailing the Gold Ska rating.

Davies says: “Our delegates found the whole event very interesting and gave excellent feedback following the training course. They really enjoyed seeing how a modern workplace can successfully combine with an old building, and drew comparisons to their own work places and how things can be done differently elsewhere.”

Would you be interested in hosting a site-visit?

BIFM Training is always on the look-out for exciting, new site-visit venues in central London. Please email martin@ quadrilect.co.uk or call us on 020 7404 4440.

www.fm-world.co.uk

16/05/2013 09:48

FM DIARY

Send details of your event to editorial@fm–world.co.uk or call 020 7880 6229

INDUSTRY EVENTS

HOME COUNTIES REGION

10 June | ThinkFM 2013 With the theme of ‘The leadership challenge’, ThinkFM is a day of learning, debate, interaction and networking, brought to you in association with Workplace Law. Delegates will take away new ideas to make a difference to their organisations. There will be three hubs: talent, performance and relationships in FM. Keynote speeches from Jim Lawless, CEO, Taming Tigers, and Chris Kane, facilities director, BBC. Venue: Royal College of Physicians Contact: gary.williams@ubm.com or visit www.thinkfm.com

13 June | Is it too noisy or too quiet? Your guide through the maze of acoustics From 6pm, a presentation on acoustics and its importance to an organisation, including addressing problems in open-plan offices and high-care environments.

Venue: Saint Gobain Ecophon, Old Brick Kiln, Monk Sherborne Road, Ramsdell, Tadley RG26 5PP Contact: email Clive Hilton at clive@inlocum.co.uk or visit www. bifmhcacoustics.eventbrite.com

24-25 June | 33rd Facilities Management Forum In this ever-changing environment, all companies need to source sustainable FM services, products and solution providers that offer the best value for money. At the forum, you can find them quickly and efficiently.

This event is specifically organised for FM directors and managers who are directly involved in the procurement of FM services.

Venue: Heythrop Park, Oxfordshire Contact: Robert Wye at r.wye@forumevents.co.uk or call 01992 374 100 14 October | BIFM Awards 2013 The BIFM Awards is the most influential networking event within the UK’s FM calendar and gives national recognition to the leaders in our profession. The BIFM Awards are designed to celebrate the increasingly strategic profile of FM by highlighting the key role it plays in the success of organisations.

The night of the awards ceremony brings together the leaders of our sector with the winners, finalists and high-profile guest presenters to celebrate excellence in FM. Venue: Grosvenor House Hotel, London Contact: communications@bifm. org.uk or call 0845 058 1356 EASTERN REGION 7 July | BIFM cricket Teas and refreshments provided by Forum Events Venue: Great Hyde Hall, Sawbridgeworth, Hertfordshire Contact: email grahamprice@ greathydehall.com or call 01992 374065 www.fm-world.co.uk

41_Diary.sr.indd 41

20 June | Regional golf day Qualifying for September’s finals, sponsored by BMG. Venue: Pine Ridge Golf Club, near Frimley, Surrey, GU16 9NX Contact: email charlie.sorbie@ temco-services.co.uk or call 07908 711 964 MIDLANDS REGION 13 June | Regional resilience The midlands event is hosted by Convenco Recovery Services. The event is free to both suppliers and delegates, providing presentations and networking opportunities.

Venue: Convenco, Lombard Way, Banbury, OX16 4TJ Contact: email Steve Dance at steve1dance@btinternet.com 19 June | Regional golf day Qualifying for September’s finals.

Venue: West Midlands Golf Club, Marsh House Farm, Barston, Solihull, West Midlands, B92 OLB. Contact: Stuart Bonner at stubonner1@btinternet.com

The BIFM London region holds its monthly CPD events on the first Tuesday of every month.

Contact: www.bifm.org.uk/bifm/ groups/regions/london/events

SOUTH WEST REGION NORTH REGION 4 June | North east branch – Sheffield networking event The Sheffield and South Yorkshire group networking event, hosted

by Tony Leighton, FM at Telereal Trillium. From 5pm onwards.

Venue: Department of Work and Pensions, Steel City House, West Street, Sheffield, S1 2GQ Contact: Bob Rabagliati, 01777 703 718 or email bailiff@ trinity-estates.org.uk 27 June | Summer ball Tickets now on sale. Includes a meal and live music to celebrate World FM day. Supported by Norland Managed Services.

Venue: Hilton hotel, Manchester Contact: Stephen Roots at 07958 877 897 or email north@bifm.org.uk SCOTLAND REGION 30 May | Regional golf day Sponsored by FES FM. Venue: Bishopbriggs Golf Club, Brackenbrae Road, Bishopbriggs, Glasgow, G64 2DX Contact: Call 01977 598 914 or email bill.anderson@telerealtrillium.com 4 July | Scotland region AGM The region’s AGM. To register, visit bifmscotland-agm.eventbrite.com Venue: St Andrews House, Regent Road, Edinburgh, EH1 3DG Contact: Michael Kenny on 07920 136 784 or mkenny@fesfm.co.uk

LONDON REGION SOUTH REGION 18 June | Regional golf day Qualifying for September’s finals.

Venue: Highgate Golf Club, Denewood Road, London N6 4AH Contact: Don Searle at 07850 098912 or email Don@c22.co.uk 26 June | Water compliance at the tower An event considering water compliance, taking place at the Tower of London. There will be a maximum of 50 guests and will include the worldfamous Ceremony of the Keys and refreshments.

Venue: The Tower of London Contact: Bernard Crouch on 07782 287 074 or email bernard@ gunnersbury-consult.co.uk

Venue: EDF Energy, Hove Contact: email Dave Barrett at dave@barrettassociates.co.uk or call 07961 684 579

30 May | Debate – benchmarking or innovation?

A debate on benchmarking and innovative ideas. From 5.30pm.

Venue: Whiteley, Southampton Contact: email Dave Barrett at dave@barrettassociates.co.uk or call 07961 684 579 20 June | Regional golf day Qualifying for September’s finals.

Venue: Pine Ridge Golf Club, near Frimley, Surrey, GU16 9NX Contact: email Dave Barrett at dave@barrettassociates.co.uk or call 07961 684 579 11 July | Health and safety compliance (details TBA)

14 June | QTD – employment law and people management Confirmed speakers so far include Liz Kentish, Tony Cooper from ACAS and Alan Bradshaw, who specialises in stress management.

Venue: Bristol Hilton Hotel Contact: email Nick Fox at foxer11@hotmail.co.uk or register at www.tinyurl.com/bmthh2d 12 July | Regional golf day Qualifier for September’s finals.

Venue: Orchardleigh Golf Club, Frome, Somerset, BA11 2PH Contact: email gareth.andrews@ gmacl.co.uk or call 07540 079978 BIFM SIG EVENTS 1 July | Rising FMs Careers Day The day will include workshops, the chance to learn more about training and qualifications and networking opportunities.

Venue: Senate House, University of London Contact: email claire.akin@cbre. com or call 0207 996 9266.

INTERNATIONAL EVENTS 22-24 May | European Facility Management Conference 2013 Sustainability is the core focus of this year’s European Facility Management Conference (EFMC).

Over 700 participants from all over the world are expected.

Venue: Prague Conference Centre, Prague, Czech Republic Contact: www.efmc-conference.com 27 June | World FM Day 2013 A global FM initiative to celebrate the importance of the FM profession, raising the industry’s profile worldwide. This will be the fifth annual World FM Day. Visit the FM World website for last year’s highlights.

Venue: Various global events.

Contact: www.globalfm.org 2-4 October | IFMA World Workplace conference & expo The largest annual conference for FM includes exhibitors, discussions and networking.

Venue: Philadelphia, US Contact: www.worldworkplace.org FM WORLD | 23 MAY 2013 | 41

16/05/2013 09:49

FM PEOPLE MOVERS & SHAKERS

BEHIND

THE JOB What attracted you to the job?

Helping to keep prestigious buildings, such as the Tate Modern and Portcullis House, performing at their peak, by delivering responsive cleaning and maintenance services, continues to be a major attraction. It’s a tough challenge, but the rewards are worth it in terms of job satisfaction – it’s never boring!

My top perk at work is…

Flexibility. The industry mainly operates during unsociable hours, but you can use this to your advantage – usually!

NAME: Tony O’Shea JOB TITLE: Operations director ORGANISATION: KGB Cleaning and Support Services JOB DESCRIPTION: To oversee the day-to-day delivery of cleaning and maintenance services for clients ranging from museums, royal palaces, national and local government buildings, and city-based financial businesses

ON THE

MOVE Changing jobs?

Tell us about your new role and responsibilities.

Contact Jamie Harris Jamie.Harris@fm-world.co.uk

42 | 23 MAY 2013 | FM WORLD

42_PeopleAndJobs.sr.indd 42

How did you get into facilities management and what attracted you to the industry?

By default. I was working for a cleaning company, managing the finance department and a board director asked if a move into operations would interest me.

What’s been your career high point to date?

There have been many, but winning my very first contract after moving into operations still ranks as the highest.

What has been your biggest career challenge?

Probably the Damien Hirst retrospective held at Tate Modern last year. Some of his most famous works, including the diamond-encrusted skull, were on show. We liaised closely with the curators to tailor our cleaning regimes to take into account the nature of the exhibits. This entailed giving our staff extra training due to the high security surrounding the skull – which

Stephen Scard (right) has joined Miller Construction as regional managing director for the company’s South East operations. Scard has worked in the industry for 28 years. He joins Miller Construction from Morgan Sindall, where he worked for 23 years. He was appointed regional managing director for the company in 2002, responsible for its south region before being promoted to managing director construction south in 2010, following the amalgamation of the company’s construction and infrastructure divisions.

had a price tag of £50 million – and the diversity of the exhibits that had to be cleaned around. Another was project-managing a contract start-up, which included more than 550 locations and 2,500 employees!

If you could give away one of your responsibilities to an unsuspecting colleague, what would it be?

Working in FM means that all your colleagues are ‘experts’ with an opinion on the standards being achieved, so they should be able to take on most responsibilities. Red tape and admin would be top of my list. Form filling and report writing – although essential for client satisfaction and monitoring service delivery – aren’t as interesting as actually getting out there and doing the job.

If you could change one thing about the industry, what would it be?

The balance between budgets and results is something that facilities managers need to keep a close eye on, but they need to be realistic. Although slashing cleaning budgets is sometimes tempting, the resulting shortterm gain on the balance sheet will have a much bigger negative impact on service delivery and customer satisfaction further down the line.

Which FM myth would you most like to put an end to?

I’d like FM to acknowledge the major role that cleaning plays in this sector. It might not be the most glamorous aspect of FM, but it is essential.

Servest has appointed Norma Bresciani (right) as managing director London. Originally from South Africa, Bresciani was a branch manager at the South African Permanent Building Society, before moving on to American Express as membership rewards and customer service manager.

Ranne Creative Interiors has opened a new office in Royal Wootton Bassett.

The office, which will support the south west region, will be headed up

by Bob Turner (far right). Turner, 55, previously managed the south west

division of Harrow Green Design and Build, where he worked with Ranne MD Roy Parrish before Parrish set up Ranne in 2009.

Agents4RM has announced a new professional service line, covering the design of technology solutions and implementation of systems relating to FM. Nick Tidmarsh has joined the company to head up the service.

Tidmarsh is a professionally qualified code-writer and systems planner.

He joins Agents4RM from Causeway Technologies, where he was a senior software engineer.

www.fm-world.co.uk

15/05/2013 15:14

FM NEWS

Call Richard York on 020 7880 8543 or email richard.york@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

FM innovations ▼ Fireco’s Deaf Messaging Service Fireco’s Deaf Messaging Service (DMS) gives deaf people and those with impaired hearing the freedom to move around a building without the worry of missing an emergency situation.

When a person with impaired hearing enters a building where a DMS is installed, they will see clear signage asking them to text a location code to the DMS number. Once a connection text has been sent, the person will be connected to DMS for that location, meaning that if a fire alarm sounds, the DMS will trigger a process that within seconds sends a message to all people connected to that location.

Fireco’s DMS also ensures they are complying with elements of the Equality Act 2010. DMS is available from £995 +VAT with £300 a year maintenance.

T: 0845 241 7474 W: www.firecoltd.com

▲ LCC chairman cleans up at trade show

▲ Legionnaires’ disease – concealed risks

Bob Vincent, executive chairman of LCC, the independent national support services company, visited The Cleaning Show with a long shopping list of new equipment needed to service over £10 million of new contracts.

Seen here on the ICE stand, Bob is placing a large order for the latest RA535 Microride 21” rideon scrubber driers. These are being purchased to equip 50 more client sites recently added to the LCC national portfolio.

Bob Vincent, photographed with ICE’s Matthew Marston, said: “The show was very busy for me as in addition to organising over £100,000 of new equipment, I was privileged to be a judge for the Cleaning Show Innovation Awards.”

W: www.lccss.co.uk T: 01277 268 899

The new TC Wall Port from TM Electronics is the ideal way to monitor concealed temperature points, including boxed-in TMVs, hidden pipe work and covered water tanks.

Housed in a small white box measuring just 52 x 52 mm, this convenient temperature sensor monitoring point is used for spot checks on any test point with difficult or impaired access. Temperatures are taken by simply ‘plugging’ a thermometer into the port – much easier than dismantling boxing under sinks or using ladders to work at height.

The device is primarily designed for use with fine wire probes that are attached to the temperature test point and left in-situ. These wires are then run to the TC Wall Port which is screwed to the wall.

T: +44 (0)1903 700 651 E: sales@tmelectronics.co.uk W: www.tmelectronics.co.uk

▼ Learn with Jangro Jangro, the largest UK network of independent janitorial supply companies has introduced a new way of learning.

Jangro Learning Management Solution (LMS) is an interactive suite of e-learning and mobile-learning modules, which are available over the internet and were demonstrated at Facilities Show. Highlights of the Jangro stand will be its product range of over 4,000 items and new additional modules to Jangro LMS. Users can access these easy-to-use and costeffective training modules via a laptop or desktop in the office or even on the way home on the train using a smart phone or device. Visitors to the stand can download the free Jangro App, which offers product knowledge, giving users free advice on how to best use products. Visit us on stand 2B74.

T: 0845 458 5223.

▲ Avica: going the extra mile Supplying top restaurants with specialist janitorial and catering needs is very challenging – but not for Avica UK. Avica has a proven track record in supplying the diverse needs of London’s Russian, European and Asian restaurants, and enjoys the unique position of being sole supplier to all Chinatown restaurants.

Jeremy Thorn, managing director of Avica UK said: “We have reached pole position by going the extra mile with a fast, friendly and reliable service.

All deliveries are made by Avica’s own drivers who know every customer’s needs – we even put the goods away as part of our service.”

Avica provides free next-day delivery from its stock of over 5,000 specialist janitorial and catering products, on orders over £45 taken by 5pm.

T: 01923 210 009 W: www.avica-uk.com www.fm-world.co.uk

43_Products.indd 43

▲ Regular vibration analysis – why do it?

Condition-based monitoring aids understanding of when machinery will fail and when servicing is required. A key part of this is vibration analysis.

As hardware costs reduce and equipment becomes easier to operate, vibration analysis is increasingly being adopted by FMs. Any asset with a motor, pump or fan will have a vibration ‘signature’ made up of the individual vibrations of the bearings, rollers, belts etc inside. As these components begin to fail their vibration level will change and/or increase.

With the correct equipment FM staff can easily notice changes and act before catastrophic failure.

The new VM330 from C-Cubed is a rugged, handheld vibration analyser, complete with PC based trending software to monitor and report asset condition over time.

T: 01256 865 050 E: info@c-cubed.co.uk FM WORLD | 23 MAY 2013 | 43

15/05/2013 15:14

Appointments

44 | 23 MAY 2013 | FM WORLD

FM New appoints230513.indd 044

Call Carly Gregory on 020 7324 2755 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

jobs.fm-world.co.uk

16/05/2013 16:59

Facilities Management Opportunities within our

Group Property Department

At Yorkshire Building Society Group, we know that our culture and the environment we work in are what really set us apart from other organisations.

We have a range of facilities management opportunities available, from Cleaning Managers to Surveyor positions, and we are looking for the very best candidates to join our growing Group Property department.

Some of the opportunities available are: • Senior Engineer • Senior Manager, Environment and Sustainability • Surveyor positions • Property Business Continuity Manager Plus many more…

Sound interesting?

Visit our careers website www.ybs.jobs to view the full range of opportunities and apply online.

Alternatively, e-mail recruitment@ybs.co.uk with your CV to register your interest.

If you’ve got the expertise, passion and drive to join our growing organisation, we’re interested in hearing from you.

Yorkshire.HPH.indd 1

16/05/2013 16:23

JOBS JOBS BY EMAIL

WE CAN HELP YOU FIND

YOUR PERFECT JOB

Be the first to receive your perfect job straight to your inbox. To sign up simply; • Enter your name and email address • Choose the sector, salary and location you would like to work within • Create up to 5 different tailor-made alerts

CV UPLOAD

Upload your CV and complete your jobseeker profile and increase your chances of being found for your perfect job. No need to go through hundreds of job adverts, just fill in your profile and let employers do the work.

RECRUITING NOW:

Contact the sales team on 0207 324 2755 | www.fm-world.co.uk/jobs

jobs.fm-world.co.uk

FM New appoints230513.indd 045

FM WORLD | 23 MAY 2013 | 45

16/05/2013 16:53

FINAL WORD NOTES FROM AROUND THE WORLD OF FM

NO 2

DAYS

THE SAME

A LEAGUE OF THEIR OWN

HEAR OUR PLEA

Competitiveness seems to be a required trait to work in sport – whatever the role. A presentation entitled: 'Premiership FM' saw four facilities managers from current Premier League football clubs taking the Facilities Show audience through their daily routine.

In attendance were Ged Poynton (Liverpool FC), Chris Gleeson (Chelsea FC), Les Kingston (Stoke City FC) and Richard Cairns (Everton FC). These four FMs clearly take pride in their respective clubs, and there was an an air of oneupmanship protruding the theatre.

"We not only take care of the Anfield stadium, but also two training sites, six retail outlets across the country and restaurants," said Poynton.

Gleeson was quick to respond: "Our Cobham training ground sits on a 140-acre site. There is a lot of grounds maintenance and landscaping work which isn't related to a football pitch."

"The media attentions are very demanding", explained Kingston, whose Stoke side embarked on its first European adventure last year. What comes with such attention is several preparatory meetings and inspections with the European game's governing body, UEFA, both before and after the match.

The demands of viewers sat at home and the vast amount of money invested into the game, which was described as one of the country's 'biggest exports',

The Facilities Show: bright, colourful, busy and – most noticeably – loud. The hubbub of conversation at this year's event was indicative of a show clearly succeeding at one of its primary goals – affording attendees the ability to network with one another.

All of which is fine, but it does have one unfortunate sideeffect. If you're in the audience for a conference sessions – in fact, if you're on the panel for such a session – it's incredibly hard to hear what's going on.

The good old NEC has never been the ideal acoustic environment, but you do wonder why the theatres set aside for conference sessions aren't actual theatres with some walls and a roof. Such structures might stop those wandering by from deciding to stop and listen, but if people were just wandering by and stopping to listen they were hardly the interested parties the session was hoping to engage with in the first place. (Anyway, you could always leave the front open for such 'walk-ups'.)

The Facilities Show moves to London's ExCel centre next year.

At ExCel, the conference sessions should be upstairs and quite separate from the exhibition itself. Here's hoping.

means that sustainability, a priority for any other FM, takes a back seat.

"Everybody wants to see a luscious green pitch", said Gleeson. "Throughout the winter, the majority of clubs use grow lamps on pitches, which uses a huge amount of energy".

Poynton concurred: "We spend £80,00090,000 a year over winter heating at Liverpool."

Despite the rivalries, best practice is often shared between clubs, where safety for the many thousands of fans filtering through the turnstiles is paramount.

When asked about future developments, investing in technology was described as a major issue. Not only do clubs have to spend up to £15,000 in alterations for new camera placements in time for next season (due to the development of overseas rights), but many are now investing in 3G networks, so that fans can all access the internet through their smartphones - tasks the club's FM would never have had to deal with 20-30 years ago. With all of this and the need to accommodate a range of new camera positions for the recently announced Hawk-Eye goal-line technology, life as a Premier League FM is certainly interesting.

IN THE NEXT ISSUE OUT 6 JUNE

THE NEW RIBA PLAN OF WORKS – WHAT IT MEANS FOR FM /// FEATURE: LEGIONELLA LEGISLATION UPDATE /// FEATURE: LEADERSHIP AND DELEGATION IN FM /// REPORT: CLERKENWELL DESIGN WEEK /// REVIEW – FACILITIES SHOW /// TECHNICAL: CLEANING CONTRACT SECURITY // ALL THE LATEST NEWS AND BUSINESS ANALYSIS

46 | 23 MAY 2013 | FM WORLD

46_No2Days.indd 62

www.fm-world.co.uk

17/05/2013 11:18

r u yo ow k o ts n o B ke tic The must-attend event 14 OCTOBER, GROSVENOR HOUSE HOTEL, LONDON

Who will be recognised for their facilities management excellence and innovation.

Join over 1,300 facilities management professionals and see the winners crowned at the networking event of the Facilities Management calendar.

HEADLINE SPONSOR

ConямБrm your tickets or tables today

Email awards@bifm.org.uk or call +44 (0)1279 712 640 WWW.BIFM.ORG.UK/AWARDS2013 @BIFMAWARDS

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