FM World 2 July 2015

THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 2 JULY 2015

FMWorld www.fm-world.co.uk

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How contract caterers are adapting to the UK’s infatuation with coffee and café culture

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VOL 12 ISSUE 13 2 JULY 2015

CONTENTS

10| Action on illegal workers

16| Pod-u-like

18| Showtime at ExCeL

NEWS

OPINION

FEATURES

06 Report reveals Westminster restoration options 07 ‘Big’ mega trends will affect real estate 08 Project of the fortnight: Enterprise Centre, University of East Anglia 09 Think Tank: How is meeting room management developing in your organisation?

10 News analysis: Employers should be proactive in illegal working clampdown 11 News analysis: Asbestos must be eradicated from public buildings 12 Business news: Graeme Davies: EU’s VAT ruling could hit energy efficiency efforts 13 Emcor UK reports improved profits 14 In Focus: Peter Lord, executive general manager of the FM division of City Care

20 Finbarr Murray on his hospital’s move out of the workhouse and into the light 21 Five minutes with Rick Hughes, lead adviser for Workplace Counselling, British Association for Counselling & Psychotherapy

22| Flat white or Americano?

16

NeoCon: Noting an old-world workstyle ethic The ‘office’ as we recognise it today was born in Chicago – and NeoCon still celebrates it each year

18

Show and tell: This year’s Facilities Show, at ExCeL in London, played host to discourse on topics from legislation to FM’s role in the wider world

22

Up for the cup: Coffee and its consumption are driving a fundamental change in the relationship between contract caterers and their clients

28

Healthy alternatives: A research paper presented at EuroFM looked at what health services delivered remotely could mean for NHS estate facilities

MONITOR 33 Insight: Market intelligence 34 Legal update: Trespass and how to prevent it 35 Legal update: Guide to Amendment 3 of the IET wiring regulations 36 How to: Make the office mobile friendly 37 Technical: Silent killer in the workplace

REGULARS 38 41 42 43 44 46

BIFM news Diary of events Case in point Behind the job Appointments Calls to action

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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ news editor: Herpreet Kaur Grewal ⁄ reporter: James Harris ⁄ sub editor: Deborah Shrewsbury ⁄ consultant art director: Mark Parry ⁄ art editor: Nicola Skowronek

MARTIN READ

EDITOR COMMENT

LEADER

ADVERTISING AND MARKETING email: sales@fm-world.co.uk senior sales executive: Darren Hale (020 7880 6206) ⁄ senior sales executive: Jemma Denn (020 7880 7632) ⁄ sales executive: Jack Shuard (020 7880 8543) / case in point sales: Greg Lee (020 7880 7633) recruitment sales: Sabmitar Bal 020 7880 7665 PRODUCTION production manager: Jane Easterman senior production executive: Aysha Miah PUBLISHING publishing director: Joanna Marsh Forward features lists and media pack available at www.fm-world.co.uk/about-us

ur elected representatives, newly returned to Westminster, are doubtless praying that no one works out that right now, with the wounds still fresh, is the perfect time to re-open the debate on electoral reform (As ever, they’ll want it to all die down as will inevitably do. Yet again).

But be that as it may, one way or another our honourable members will soon be grappling with quite the FM fit-out problem. Because, as we report in the news, scenarios have been proposed for the renovation of the Palace of Westminster, on account of it being anything other than fit for 21st century purpose.

Anyone who’s visited the Houses of Parliament in recent years will have seen the sticking plaster projects in action as maintenance staff seek to stave off the inevitable. The cost of that prevarication is now going to be as much as £5.7 billion to do all the work necessary. That’s the figure arrived at by the Independent Options Appraisal report should politicians decide to stay put with work going on around them. The lowest amount in the IOA’s menu of options? £3.5 billion – still staggering, and an option in which Parliament is forced to leave Westminster for six years. Oh, and the £5.7 billion option? That could take as long as 32 years to complete. Years!

Our vote? Surely the latter option. Otherwise, imagine all that austerity rhetoric crashing up against a decision to spend an additional £2.2 billion on what would surely be a misguided decision to stay put. Madness.

And oh, what a story should Parliament go on tour. Because here’s what I’d like to see happen: those six years would see Parliament staying for at least two parliamentary sessions a pop in each of a total of 12 British cities (the public will vote on that top 12. That’s democracy in action! Local engagement in politics! I don’t know - local dignitaries might even mint special notes and coins to commemorate the sittings in Bristol, Belfast or Newcastle.

And then – this is the clincher – we’d be left with 12 richly detailed FM case studies, each acted out in the full glare of the British public’s national media.

Because all 12 moves would need the carefully crafted and expert project management capabilities that only this profession can provide. They would also demand this country’s globally market-leading FM practitioners to pull it off – some of whom are already doing just such a job in other central government departments, to considerable acclaim. And good Lord, it would surely cost less in total than staying put in London. Security, cleaning, catering, worker wellbeing – not to mention maintenance, at the venues in which Parliament sits and, of course, back at Westminster.

FM’s value? Demonstrated in spades, my Lords. An example of British ingenuity and market-leading capability? I commend this decision to the House. FM is a British success story in search of a medium through which to show off its impact. A high-risk strategy? No, surely this is the time to think big and make this happen.

The campaign to take Parliament on Tour in the capable hands of the FM profession begins here.

O

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EDITORIAL ADVISORY BOARD Simon Ball, business development director, Mitie ⁄ Martin Bell, independent consultant / Lucy Jeynes, Larch Consulting / Nick Cook, managing director, Avison Young ⁄ Rob Greenfield, health & safety business unit director, myfm ⁄ Ian Jones, director of facilities, ITV ⁄ Liz Kentish, managing director, Kentish and Co. ⁄ Josh Kirk, facilities manager, JLL ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Geoff Prudence, chair, CIBSE FM Group ⁄ Jeremy Waud, chairman, Incentive FM group⁄ Jane Wiggins, FM tutor and author Average net circulation 12,744 (Jul 13 – Jun 14) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM)

by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Polestar Stones ISSN 1743 8845

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“We’d be left with 12 richly detailed FM case studies, each acted out in the full spotlight glare of the British public’s national media”

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FM NEWS

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CENTRAL GOVERNMENT

Report reveals Westminster restoration options A Deloitte-led consortium with AECOM and HOK has published an Independent Options Appraisal (IOA) report detailing scenarios for carrying out a restoration and renewal programme at the Palace of Westminster.

The IOA specifies five scenarios for three delivery options. These range from a ‘do minimum’ multiphased approach, to making significant improvements in an intensive single phase.

The consortium’s potential delivery options to carry out the work were identified as: ● A rolling programme of works over a prolonged period, delivered during continued occupation of the palace – potentially 32 years; ● A partial move out while a programme of works is conducted

Scenario

Renovation scope

Most likely duration

Mid-range full capital expenditure estimate

Rolling programme

minimum standards, including fi re containment, improved lifts and step-free access to most areas

32 years

£5.7bn

Partial decant

as above

11 years

£3.9bn

Partial decant

as above plus some improvements to business and public amenities (medium outcome)

11 years

£4.4bn

Full decant

as above

6 years

£3.5bn

Full decant

renovation with significant improvements

6 years

£3.9bn

over a shorter period of time, during which each house would, in turn, move out to a temporary location and return on completion – potentially 11 years; and ● A full move out, during which time the palace would be vacated while works are undertaken over a more concentrated period, with both houses returning upon completion – about six years.

The times and costs in the IOA are based on an assumed start in 2020, on an assumed scope and are estimated in three bands: upper, mid and lower range. Midrange costs are: 1. Rolling programme – minimum standards, including fire containment, improved lifts and step-free access to most areas over 32 years: £5.7 billion;

2. Partial decant as above over 11 years: £3.9bn; 3. Partial decant as above plus some improvements to business and public amenities (medium outcome) over 11 years: £4.4bn; 4. Full decant as above over six years: £3.5bn; and 5. Full decant renovation with significant improvements over six years: £3.9bn.

Dr Richard Ware, programme director for Palace of Westminster Restoration and Renewal, said: ”The palace has reached a turning point in its history, with many features needing major renovation.

“These include antiquated heating, ventilation, water, drainage and electrical systems combined with extensive stonework decay, leaking roofs, corrosion and the need to improve fire containment.”

FM MARKET

ISTOCK/ALAMY

Workplace design stifles productivity Half of the UK’s service sector employees are being hampered by inadequate workplace management and design, according to a report commissioned by support services company Mitie.

The findings, based on a nationwide survey of 2,443 service sector employees, showed that employees aged 20 to 29 were especially critical.

Two-thirds of this group felt that their offices were not designed to optimise productivity.

The research was announced at The Facilities Show held at the ExCeL conference centre last month.

Finance and legal workers felt particularly let down by their workplaces, with almost half of feeling that their workplaces did

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not optimise their productivity.

These two sectors were also emotionally disengaged with their workplaces.

Fewer than 35 per cent of finance and legal workers

identified themselves as ‘emotionally attached’ to their workplaces.

However, those working for not-for-profit organisations were the most damning

More than 90 per cent of these employees were emotionally detached from their workplaces, while only 30 per cent felt that the not-for-profit workplace maximises productivity.

The Quora report, commissioned

by Mitie, showed that 80.3 per cent of those surveyed agreed that FM is a core people-facing operational function.

Martyn Freeman, MD of Mitie’s facilities management business, said: “Business faces an urgent challenge. Service sector workers are clearly disappointed by their workplaces.

“We must listen to this call for change. We need to ensure that FM serves employees and not buildings.

“We need to be flexible towards individuals and not enforce a blinkered one-size-fits-all approach.” www.fm-world.co.uk

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WORKFORCE TRANSFORMATION

URBANISATION

THE LOW CARBON ECONOMY

TECHNOLOGICAL INNOVATION

1

CHANGING DEMOGRAPHICS

6 8 2 5 7 4 3

NEWS

TRANSPARENCY & SOCIAL VALUE

HEALTH & WELLNESS IMPERATIVE

LAND & RESOURCE SCARCITY

‘Big’ mega trends will affect real estate Eight sustainability megatrends including “workforce transformation” will have an impact on the success of UK real estate over the next 20 years, according to a report by property firm JLL. The report urges businesses to adapt to these trends to stay competitive.

JLL’s Upstream Sustainability Services team analysed 40 themes and pinpointed eight interconnected sustainability trends which are most critical to the UK property industry.

The report discusses practical steps across retail, residential, offices and industrial and logistics asset-types that should be

considered by property investors, developers and corporate occupiers who want to “futureproof” their business in the long term.

The “big eight” trends are the low carbon economy; technological innovation; urbanisation; land and resource scarcity; workforce transformation; changing demographics; health and wellness and transparency and social value.

Beth Ambrose, associate director of Upstream Sustainability Services at JLL, said: “These megatrends are evolving at an unparalleled speed – 10 times the pace of

the Industrial Revolution with 3,000 times the impact. They are fundamentally changing the way we live and do business, so companies must innovate ahead of anticipated changes and adapt so that they are at least robust, and at best flourishing, in the long term.”

She added: “Our report unravels the biggest megatrends and seeks to explain what they will mean for business; whether it’s the effect 3D printing might have on shopping centres or the impacts on office space design due to workforce transformation and demographic change. It is important for the real estate world to consider these impacts.”

ISTOCK

Better workplaces help firms compete globally UK companies are jeopardising their ability to compete in the global economy by failing to adapt their workplaces to meet modern demands, according to research.

A report by the British Institute of Facilities Management (BIFM) and the CIPD, the professional body for HR and people development, called In Search Of Better Workplaces, shows that many organisations struggle to cope with the systematic changes that workplace modernisation requires – particularly large organisations with deeply ingrained working cultures and organisational structures.

It also points out that good workplace design should be available for everyone and not the www.fm-world.co.uk

07_News.indd 07

sole preserve of cash-rich private sector firms. There are a range of starting points and organisations should take steps that are the right size for their people. It says there is “strong and mounting evidence on how organisational culture and the workplace environment influence the quality of work and working lives”.

Gareth Tancred, BIFM chief executive, said: “We are seeing the dawn of the flexible workforce and a surge in trends such as remote working, hot-desking and the design of creative spaces and quirky features requiring businesses to think differently about how they enable work.”

Peter Cheese, chief executive of the CIPD, the professional body for HR and people development, said: “Getting workplace design right can have a huge impact on how connected, engaged and productive people are at work.”

The report emerged from a three-month online conversation launched in February between FM, HR, IT, architecture and workplace professionals.

BRIEFS Abbate takes Macro helm The Mace Group Board has announced the appointment of Ross Abbate as managing director of Macro UK, Europe, and North America with immediate effect.

The appointment follows the departure of Debra Ward.

Previously deputy managing director of Macro, Abbate joined the company in 2007 as a business development manager and was made a director in July 2009.

During this time he was responsible for the growth of the business resulting in new contract wins with clients in the UK, US and Caribbean, focusing on Macro’s culture of delivering and growing through superior customer services.

Interserve’s ‘FM academy’ Interserve is to set up an FM academy to help to teach skills to offenders coming to the end of their jail sentences, according to its annual report on progress made towards its sustainability targets.

The report, which follows the launch of its SustainAbilities plan in 2013, says the support services company will look into piloting an FM academy in prisons to provide training and development for offenders approaching release.

The report also highlights that the company has achieved a 10 per cent reduction in total construction waste, 26 per cent reduction in on-site energy generation emissions, and 4.3 per cent reduction in water use.

Sodexo to pay Living Wage Support services firm Sodexo UK and Ireland will now formally pay its workers the Living Wage.

The company, which employs 34,000 people in the UK and Ireland in the corporate healthcare, education, defence, justice and leisure sectors, will implement the UK and London Living Wage for all employees working in its head offices in London, Glasgow, Stevenage, Leeds, Salford and Swindon.

The commitment also means that Sodexo will, wherever permitted, submit a Living Wage alternative in all its bids and will promote the adoption of the Living Wage to its clients.

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FM NEWS

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PROJECT OF THE

FORTNIGHT NEWS BULLETIN

Law set to strengthen apprenticeships’ image Apprenticeships will be given equal treatment as degrees, the government has announced.

The government said protecting the term ‘apprenticeship’ in law would strengthen their reputation, help working people and ensure apprenticeships are recognised “as a career path equal to higher education”.

Nick Boles, minister of state for skills, made the announcement along with a confirmation that the commitment to create three million apprenticeships by 2020 will be “enshrined in law”. Public sector bodies will also be set targets to help reach three million.

Tim Haywood, finance director and head of sustainability at support services company Interserve, welcomed the announcement as positive for the FM sector.

Interserve is already planning to set up n FM academy to train ex-offenders for entry-level jobs in areas such as guarding and cleaning.

CIDB and BIFM to strengthen Malaysian FM ENTERPRISE CENTRE, UNIVERSITY OF EAST ANGLIA ARCHITECT: Architype CONSTRUCTION: Morgan Sindall COST: £11.6 million COMPLETION: June 2015 ACCREDITATIONS: BREEAM Outstanding, Passivhaus

DENNISGILBERT/VIEW

Greenest commercial site opens University of East Anglia’s Enterprise Centre opened last month to much acclaim, being dubbed as the UK’s ‘greenest commercial building’.

Designed by architecture firm Architype, the building was constructed using low embodied carbon materials, a timber frame, and prefabricated, vertically hung straw thatch panels.

The building also features 480 square metre solar panels, which Architype predict will generate 43.58 MWh in the first 12 months.

Construction was undertaken by Morgan Sindall, with landscape and planning consultancy from Churchman Landscape Architects. Structural engineering was carried out by BDP. The building is predicted to achieve a 100-year life cycle, with predicted carbon emissions across its life cycle at just one quarter of the emissions of a conventionally constructed building of equal size.

It is one of the first buildings to achieve both BREEAM Outstanding and Passivhaus accreditations.

The centre was designed and constructed using locally sourced materials, and will act as a regional hub for entrepreneurs, innovators and businesses ‘that are committed to building a low-carbon future’.

It also hosts teaching and learning rooms, including a 300-seat lecture theatre. It will also provide space for business support workshops and open-plan office space.

A range of carbon monitoring systems were installed, which can document the impact on energy efficiency and carbon offsetting.

The project was delivered using a single point delivery form of contract for all work stages, based on NEC3), promoting collaborative working. The contractors also used soft landings from the design stage.

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The Construction Industry Development Board Malaysia (CIDB) and the British Institute of Facilities Management (BIFM) have agreed “to collaborate and explore opportunities to develop, support and enrich” the facilities management profession in Malaysia.

CIDB chief executive Dato’ Sri Ir Dr Judin Abdul Karim met Linda Hausmanis, director of education of BIFM, at the CIDB headquarters in late June. It was agreed that “areas of collaboration between CIDB and BIFM constitute the sharing of experiences and exchange of information and expertise relating to certification and development of facilities management companies”.

This will include advisory services and recommendations on a facilities management competent persons training scheme and organising/facilitating events and programmes for communication and education.

Dr Judin said: “Facilities management emphasises the importance of managing the built environment and facilities to maximise its design purpose and functionality. However, looking at the current scenario in Malaysia, the majority of FM contractors are not trained to carry out the works awarded to them. As a result, buildings or infrastructure now built are not well managed and maintained, resulting in early deterioration.”

“Clients and stakeholders now demand a higher standard and quality service from FM contractors. The role of FM contractors is set to be more challenging and significant, and there is a need for the development of more sophisticated skills, knowledge and procedures to meet those expectations in tandem with the technological advancement and complexity of modern-day built environment.”

Hausmanis added: “We look forward to working alongside CIDB and other key stakeholders in the raising the expertise and profile of FM in Malaysia.”

Strong increase in new builds for 2015 JLL and Glenigan’s newly published Commercial Construction Index reveals that Q1 saw a strong start to the year for non-residential construction, with the annual total starts for new builds and existing projects rising by 7.9 per cent over the first three months. The report also reveals that the retail and hotel sectors have been buoyant, and emphasises that the medical sector was the only one to see project volumes slowing down.

Helen Gough, lead director of JLL’s Buildings and Construction team, said: “One issue raised by our research has been a shortage of ‘trades’ including bricklayers, electricians and demolition contractors, meaning that some potential new-build projects, particularly in London, are being delayed. Contractors are therefore being increasingly cautious about the jobs they are going for.”

The report highlights that elsewhere in the UK there is appetite for new builds.

Allan Wilén, economics director at Glenigan, added: “£14.9 billion pounds was spent in the 12 months to 2015 Q1 on new building starts including offices, retail stores and schools. Last year for the whole of 2014 it was £12.8 billion.

Refurbishments and extension projects have declined slightly.” www.fm-world.co.uk

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THINK TANK

Meeting room use is reducing in general – 6%

People are meeting elsewhere – 19%

OUR READERS SAID… We asked our LinkedIn and mailing list members: How is meeting room management developing in your organisation?

Recent reports suggest open-plan is perhaps not a ‘one-size-fits-all’ solution after all (when factoring in the needs of introverts and for concentration). What’s certain in any workspace designated as open-plan is that meeting rooms – and their management – become an increasingly important issue.

Despite dire warnings of the consequences, employees will often dip into rooms without booking them, end up meeting in the wrong room and mucking up the room schedule for others, or will forget to inform others when their need to meet changes. Others still decide they are important enough to block-book rooms, only to fail to occupy them at the allotted time. It’s frustrating.

It’s also never been easier to specify meeting room management software to ensure that people stick to an organisation’s meeting

room policy. But how important are meeting rooms now? We asked how meeting room management is developing in your organisation.

An overwhelming 75 per cent of you said that meeting room management is increasingly important to you. One respondent said: “Face-to-face meetings are held in dedicated meeting rooms either ours or at our clients for their meetings. We are gradually introducing more sophisticated controls for meeting room use…

Meeting rooms we operate, either for ourselves or our clients, are booked and controlled using web-based software with screens outside each room showing availability.”

Staff also hold meetings using phone-conferencing, backed up by video on laptops and PCs, augmented with document-sharing software so participants can

Meeting room management is increasingly important – 75%

see the same thing on screen. A respondent said: “With conference call facilities we have closer dealings with a far wider range of our staff all across the UK than we could otherwise. This significantly improves our business efficiency. “ A more tentative 19 per cent said people were meeting elsewhere in breakout areas.

One respondent said: “People do use the breakout areas now as they become more readily available following refits. With open plan in place, meetings are, in the main, small, with two to three people such as a line manager and reporting staff. Or big, with many people, though large meetings are reducing due to the staff additional

time and travel bill incurred.”

Only 6 per cent said meeting room use was falling. One respondent said: “We are trialling occupancy surveys to first get a real picture of usage/ non-cancelled rooms to get the evidence that more transparency of ‘in use’ is required. We also have an issue with software having to be compatible with other platforms, no one wants to go out of a meeting booking system to go into a room-booking platform, they have to be compatible with the email and meeting room system.”

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ISTOCK

Managers need more training to cope with remote workers Managers require extra training to deal with managing staff remotely, according to research. According to a survey from Regus, a flexible workspace provider, four in five organisations support flexible and remote working practices.

But 68 per cent of respondents agreed that managers require specific training when managing remote team members.

More than four in five respondents believed that constant communication is important, and a similar figure advocate monthly face-to-face meetings. Just over half of respondents to the survey believe that work activity should be tracked by IT systems. But the www.fm-world.co.uk

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research indicated that employee output, rather than time spent working, should be the main tool to measure performance.

Richard Morris, UK CEO at

Regus, said: “With its benefits to employers and workers, it’s no wonder that businesses are increasingly offering remote working options to staff. However,

the research findings emphasise the need for regular contact between managers and their team members, and the importance of measuring success by output.”

Michael Millward, managing director at Leeds-based employee management services company Abeceder Ltd, said: “We trade internationally and have a network of associates across the globe who I manage on a day-to-day basis.

“Regular communication is vital and although most of the contact I have with them is virtual, we make sure to schedule regular video calls. This allows us to operate as effectively as if they were on the doorstep.”

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ILLEGAL WORKING

JAMIE HARRIS newsdesk@fm-world.co.uk

Arresting an illegal worker in the cleaning industry can cost the government up to £15,000, according to a speaker at this year’s Facilities Show in London.

Prime Minister David Cameron, as part of his party’s immigration bill, has pledged that illegal migrant workers will have wages seized in a bid to make illegal working in the country a “less attractive proposition”.

Home Office figures state that 40 illegal workers a day were arrested in 2014. The figure had fallen to 14,338 arrests from 15,098 in 2013, but had almost doubled from 7,920 in 2010.

While the government is actively seeking to crack down on illegal workers, the Home Office has outlined the process for

employers to check the legality of their workforce, and thus avoiding a statutory fine.

Paul Wylie, director of immigration enforcement for London & South of England, Home Office, explained at the Facilities Show that in sectors such as cleaning, construction, and care homes, it is difficult to deal with employees working illegally in the UK, as the workers are all dispersed across a number of sites and workplaces.

“The risk for the FM service provider is that it is sending an illegal migrant to a host client, potentially damaging its reputation.”

In addition to reputational damage, each employer could face a fine if it is found that the company has not carried out a Right to Work check.

REUTERS

Employers should be proactive in illegal working clampdown Civil penalties for employers can reach £20,000 for each person caught

An employer must: See the worker’s original documents.

Check that the documents are valid with the worker present.

Make and keep copies of the documents and record the date you made the check.

Check the typeface used, for example, the middle stem in the letter M should not be the same length as the left and right stems, and the number 3 should have a ‘flat’ top; and Italian ID cards, for example, have photographs placed on top.

Failure to carry out this threestep process could result in a civil penalty of up to £20,000.

“If you make those photocopies, you will have a statutory excuse and it will negate any fine.”

Wylie demonstrated a number of intricate details employers can check when checking potentially fraudulent documents. He suggested FMs should: Check presence of watermarks;

Wylie said: “Just ask yourself does it feel genuine?”

For many FM service providers, says Wylie, protecting brand image is more important than the potential fine. Cooperating early with the Home Office is the best way to combat the issue, he said.

More information can be found at: www.gov.uk/government/ organisations/home-office

SIT-STAND: THE HEALTHY OPTION Medical evidence shows sit-stand working is good for your health. With desks from just £400, it’s good for your budget too.

Sit-Stand: The Time is Now find out why at www.thetimeisnow.co.uk

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FM NEWS ANALYSIS

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HEALTH AND SAFETY

HERPREET GREWAL newsdesk@fm-world.co.uk

A proposed asbestos bill could make it compulsory for the deadly building material to be removed from public premises, delegates at a conference heard last month.

John McClean, national health and safety officer at trade union GMB, told delegates at the Institution of Occupational Safety and Health’s annual conference, that the Trades Union Congress (TUC) had put together an asbestos bill before the general election.

McClean said: “The next stage will be to wait for when the ballot for the Private Members Bill comes… The Private Members’ Bill is usually taken by a backbench MP… and sometimes you can persuade an MP to take your bill up... Like asbestos removal this [process] won’t happen in a few weeks, this will be an ongoing [campaign].”

But if the bill does make it into law it would mean a long-term plan for the removal of asbestos from public buildings.

McClean says it would mean “better control of asbestos, better registry of it and eventually removal of it”. It could essentially affect those who might not be surveying and registering asbestos in the buildings that they manage, according to McClean. If those who manage buildings are not controlling and registering asbestos within their building, the bill may mean “they could be brought to book”, according to McClean.

Lawyer Harminder Bains, speaking at the same event, www.fm-world.co.uk

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also said there had to be more awareness of asbestos in buildings by those who managed and worked in them.

She said one of her clients, Janice Allen, who worked at retailer Marks & Spencer’s Marble Arch store, contracted a type of lung cancer called mesothelioma as a result of asbestos exposure.

Bains says there has been a rise in cases involving those “inadvertently exposed” to the building material.

Slow and silent killer There is no way of medically screening for mesothelioma so anyone affected may not realise they have it until decades later like Mrs Allen. The 53-year-old saleswoman was exposed to asbestos on the shop floor while working in two Marks & Spencer stores between 1978 and 1987, first in its flagship store on London’s Oxford Street, then at Uxbridge. The retailer had to pay Allen £1 million in damages.

Bains, whose father died from mesothelioma and has been dealing with asbestos claims for 20 years, told FM World: “When I first started this with my clients they were factory and shipyard workers, but those industries are much smaller. Now my clients are working in buildings made of

GETTY

Asbestos must be eradicated from public buildings

The period between initial asbestos exposure and when a doctor definitively diagnoses a disease can be as long as 20 to 50 years

asbestos. They started working there from late teens/early twenties and this disease takes anything from 10 to 20 years to grow... Also pupils and teachers in schools have been exposed, so the age group contracting these diseases has become much younger.”

She added: “An employer has a duty to manage asbestos in a building. You need to get a survey from a qualified professional to remove it or manage it in order to keep it safe.”

She stressed the need of having records of how it has been kept safe as invaluable for companies that did not want the same trouble as Marks & Spencer.

McClean says that while some companies are required to survey large amounts of asbestos being released, small releases do not

“Pupils and teachers in schools have been exposed, so the age group contacting these diseases has become much younger”

seem to be noted. He added there was a danger that “children in schools might disturb asbestos unknowingly”, which is why a comprehensive survey and then removal of asbestos surveys from current buildings is so important.

Asbestos was considered a miracle fireproof building material and widely used in construction after the Second World War until the 1970s, when it was recognised to be lethal. Legislation over the past few decades has since required the removal of asbestos.

Although in Europe there is awareness of the dangers of asbestos, some countries still depend on it. Russia is one of the biggest producers of the building material and the country sends much of what it makes to India.

Asbestos: The Analysts’ Guide For Sampling, Analysis And Clearance Procedures and Asbestos: The Survey Guide were both recommended by Bains as a significant resource for those looking after buildings. www.hse.gov.uk/pubns/books/ hsg264 www.hse.gov.uk/pubns/books/ hsg248

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25/06/2015 16:55

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ANALYSIS

EU’s VAT ruling could hit energy efficiency efforts GRAEME DAVIES newsdesk@fm-world.co.uk

For years we have seen the European Union exhorting its member states to cut carbon emissions and improve energy efficiency, and setting ever more exacting targets for reducing pollution and producing energy from renewable sources. So it seems paradoxical that a recent ruling from the European Court of Justice would significantly

hamper the UK’s energy efficiency sector’s prospects.

For years energy-efficiency products such as solar panels, insulation, air source heat pumps and heating controls have only been subject to 5 per cent VAT. This was meant to incentivise their use ahead of less efficient products as the UK government tried to move towards meeting tough emissions targets by 2020. In the ultimate irony,

those targets are EU-mandated targets and the ruling that such a VAT reduction is unlawful by a European court now threatens the UK’s ability to meet those targets.

The court ruled that the VAT reduction was only allowed for ‘social’ projects, leaving it still available for social housing, and ruled that the UK government’s bids to argue that encouraging upgrading of our inefficient housing stock was a ‘social’ policy were not valid. So those companies supplying to social housing projects, including several operating in FM, will continue to benefit. But for firms involved in the supply of energy efficiency products for the housing market the ruling is a big blow.

Indeed, some quoted companies have seen their share prices hit, particularly smaller ones involved at the sharp end of energy efficiency products for the

Contract wins

NEW BUSINESS Levy Restaurants UK has signed a new contract with Northern stately home Weston Park. The five-year contract, worth almost £5 million, will see Levy – part of the Compass Group – deliver all events in the mansion on the Staffordshire/Shropshire border, from weddings to corporate meetings and private parties.

B&M Waste Services has won a new contract to clean and maintain the drainage network across the West Berkshire Council area on behalf of Volker Highways. The £295,000 deal, which begins this June, will extend for a minimum period of 18 months.

Cordant Services has been awarded a three-year extension to its current 12 | 2 JULY 2015 | FM WORLD

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cleaning contract at Eurotunnel in the UK. This includes the provision of daily office cleaning services and high-level cleaning at the passenger terminal.

In addition, Cordant Services has been awarded a three-year contract

by Eurotunnel to scan passenger passports and send the information to the Home Office for analysis. .

Nuclear warhead design firm Atomic Weapons Establishment has renewed its FM services contract with Emcor UK at its Aldermaston and Burghfield sites in Reading, Berkshire. The contract covers 1,500 buildings over 14 square kilometres of land. Emcor UK’s FM services will include: mechanical and electrical maintenance; project management and delivery; building and

civil engineering; off-site calibration management; and roofing and scaffolding.

Harrow Green has won a three-year contract with CarillionAmey to provide relocation and storage services for the Ministry of Defence. Under the terms of the £2.5 million-a year contract, Harrow Green will be responsible for furniture moves and other storage services associated with service family accommodation. .

Southend-on-Sea Borough Council has awarded a contract to manage its leisure centres to Fusion Lifestyle – a charity that operates 85 facilities nationally. The deal includes the management and operation of five leisure centres.

Securitas has been awarded a contract to provide security for aircraft manufacturer Airbus. The service contract will cover its sites in Chester, North Wales, Bristol, Portsmouth and Stevenage and will include reception duties, airport security, aerodrome fire and rescue, and fire vehicle and equipment maintenance.

domestic market. Entu, which supplies a wide range of building products, saw its shares dive while Flow Group – said to be close to launching an innovative energy-efficient boiler – has pushed back its launch to look at how to reduce the cost of making its products to keep them competitive.

This is where the risk lies.

Energy-efficient products have usually been more expensive than rival products, but the VAT cap and the argument that higher cost up front could be borne due to energy savings promised down the line enabled a decent-sized market to grow and maintain momentum even as other subsidies were cut.

Remove this incentive and the market could wither.

Although the corporate world has the size and deep pockets to continue investing on a longterm scale to reduce its carbon footprint, and companies are incentivised and coerced in many different ways to comply, domestic markets are a huge source of energy inefficiency and have to be encouraged to invest by incentives such as this.

The government is likely to appeal against the ruling, but any decision could be a long time coming. For the EU, whose reputation in the UK could do with as much massaging as possible as talk of a possible ‘Brexit’ rises, such nonsensical decisions do it no favours. And this latest ruling comes not long after the EU issued its sensible Energy Efficiency Directive, which aims to encourage member states to improve the energy efficiency of their housing through published longterm plans. This neatly sums up just what infuriates so many about our European overlords.

Graeme Davies writes for Investors Chronicle

www.fm-world.co.uk

25/06/2015 15:55

BUSINESS BRIEFS

Emcor UK reports improved profits Building services management provider Emcor UK has seen an improvement in its operating profits after several years of trading losses, according to its annual report and accounts released at the end of June.

The closure of the firm’s construction division, which was officially completed in 2014, was “largely responsible for the decline in turnover by 18 per cent since 2013”, says the company.

But in the year ended December 2014 period, operating profit improved to £8.2 million compared with a loss of £4.3 million in the previous financial year.

The company said this was “mainly due to elimination of trading losses, resulting in the strategic decision to withdraw

Keith Chanter, chief executive, Emcor UK

from the mechanical and electrical construction market”.

New business activity in 2014 was “very encouraging” with contract wins with Thames Water, BAE Systems and Southampton Airport.

Keith Chanter, chief executive of Emcor UK, said: “These

results for 2014 show that the decision to focus the business on the provision of building management services has really started to pay dividends both for our customers and Emcor UK.” Emcor UK’s results were boosted by contract wins with Atomic Weapons Establishment (see page 12, contract wins), Thames Water Utilities.

Emcor UK is to provide integrated FM services to Thames Water’s UK portfolio of 4,000 properties.

The scope of work includes mechanical and electrical maintenance, building fabric maintenance, cleaning services, manned security, helpdesk and front-of-house services.

It is also working with United Utilities, providing FM services to its North-West portfolio.

Broadgate acquires Smith Young Partnership Property management company Broadgate Estates has acquired Smith Young Partnership Limited for an undisclosed amount.

Before the acquisition, Smith Young’s leasing and review business was transferred out to its previous owners.

Smith Young, based in Sheffield, specialises in the management of major UK shopping centres.

Its portfolio includes Meadowhall Shopping Centre, Old Market Hereford and Ealing Broadway Shopping Centre.

Smith Young’s 43-member team has a strong reputation for the quality of services they provide. The business, combined with Broadgate Estates, will bring together the retail experience of www.fm-world.co.uk

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Meadowhall Shopping Centre in Sheffield is part of Smith Young’s portfolio

both organisations to provide property management services to the increasing portfolio under management.

Broadgate Estates has provided property management services to Liverpool ONE for the Grosvenor

Liverpool Fund since its opening in 2008.

In October 2014, Broadgate Estates took on the management of Drake Circus Shopping Centre in Plymouth.

Last month Broadgate Estates was also appointed by British Land to manage SouthGate Bath, Broughton Shopping Park in Chester and Forster Square Shopping Park in Bradford.

Steve Whyman, chief executive of Broadgate Estates, said: “This acquisition is a major milestone in the growth of our retail business and strengthens our regional capabilities.

“The Smith Young team have a wealth of retail experience and we look forward to working with them.”

Mace sees revenues rise Mace, parent company of FM services provider Macro, has reported a rise in profits and turnover for the year to 31 December 2014.

The group reported £1.49 billion in turnover in 2014, a 26 per cent rise on 2013’s results.

Its pre-tax profit for 2014 is £35 million, an increase of 8 per cent from the £32 million it reported the previous year.

Last month Ross Abbate was appointed as Macro’s managing director for UK, Europe and North America.

G4S FM appoints Tom Feeney G4S Facilities Management has appointed Tom Feeney as its new finance director.

Feeney will be responsible for the finances of FM departments across the UK, Ireland, the Channel Islands and Isle of Man, as well as leading the finance and commercial teams at the G4S FM head office in Banbury, Oxon.

He will manage the finances across the 60 single, bundled and total facilities management contracts in a business with an annual turnover of £300 million.

Mount Charles in new venture The Mount Charles group has partnered with RMS Group Services to form RMS Security Services. The organisations have each invested £250,000 to create the new company, which is to be based in Northern Ireland.

The company provides services such as manned guarding, key holding, response and patrol, high-value property escorts, close protection and CCTV monitoring to clients including Titanic Belfast and global outsourcer Teleperformance.

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FM BUSINESS

IN FOCUS

division – three standalone divisions.”

The interviewee: Peter Lord, executive general manager of the FM division of City Care

More to explore

The issue: The facilities management market in New Zealand

A success born out of tragedy In February, FM World covered the fifth anniversary of the earthquake in New Zealand in a feature discussing how the FM industry had reacted and how the rebuild was going .

City Care, an infrastructure and support services provider owned

by Christchurch City Council, played a big part in the rebuild, especially through its drain and waterways work as well as the distribution of portable loos. But the company is also known for its vertical construction.

Almost inevitably, the company has seen its business grow as a result of the tragedy.

“We’ve grown significantly off the back of the earthquake,” says Peter Lord, the executive general manager of the FM division of City Care.

The rebuild was a turning point for City Care, although he adds that – as a resident of Christchurch – he is “frustrated after five years, how little rebuilding has been done”.

“Especially on horizontal infrastructure… it’s all very well progressed, but there’s still lots of arguing between central and local government over who pays for what,” he explains.

But while City Care has grown in prosperity, its success has led to challenges.

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a £180 million turnover to £350 million turnover in a very short space of time… that in itself causes problems. Systems that work well at £180 million are not as good at £350 million. It’s a good problem to have, but it can be very frustrating!”

Learning in London It is because of this limitation that Lord attended the Facilities Show in London in June.

The UK facilities market is huge and diverse compared with New Zealand’s. Lord feels there’s a lot of good practice here that his national industry could draw upon.

Lord says: “In the New Zealand market, no one provider has got a significant market share and what it means is that whenever large contracts come to market there’s a lot of competition and procurement tends to be more price-driven than value-driven.

It’s a race to the bottom, with margins getting smaller.”

He adds: “It’s one of the

reasons for coming. If there’s any innovation that people are doing here that has taken into consideration the differing sides of the market which might be transferable into what we offer, we are interested.”

He says that over the past few years the range of services City Care provides has expanded.

The company started off as a property maintenance service company with plumbers, carpenters, painters, and electricians and expanded into other infrastructure services.

Christchurch City Council, Wellington City Council, and Z [Zed] Energy are City Care’s “three cornerstone customers” and its biggest clients.

For the local authorities it manages swimming pools, commercial offices, libraries, stadiums, housing stock, sport and recreation facilities and more.

“We’ve got an integrated FM division, property maintenance division, building services

“There needs to be some consolidation or someone has to make a breakthrough and offer something innovative”

Health and safety is another area Lord is hoping to explore.

He says: “It is obviously a massive part of what we do…

We had the Pike River Mine tragedy [2010] and there was the Royal Commission [inquiry] into that and it has generated a range of proposed health and safety legislation changes.

“While those changes will largely be based on the Australian system, a lot of people look to UK, and the UK are very advanced when it comes to health and safety in the way they manage it.”

When he inherited the FM business of City Care he says he noticed a lot of opportunity to expand.

“There was not a lot of outsourced FM going on in 2005, but based on that we were able to position ourselves better to grow… we won a contract with Zed Energy in Wellington… we’re at that crossroads now.

The top line is we haven’t grown, but we’ve become more efficient operationally and more profitable than we’ve ever been. We’ve put in structure that is scalable and which enables growth, now we need to grow… which goes back to the size of the available market.”

“It’s so exciting for us to have the construction and the facility management in-house as well as other services such as water and ground maintenance,” adds Lord. “It’s such a relatively small market it can’t support the number of FM providers.

There needs to be some consolidation or someone has to make a breakthrough and offer something innovative.”

HERPREET GREWAL newsdesk@fm-world.co.uk

www.fm-world.co.uk

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22/06/2015 12:27

FM EVENT

NEOCON

ANNA KING

NEOCON: NOTING AN OLD-WORLD WORKSTYLE ETHIC The ‘office’ as we recognise it today was born in Chicago, and NeoCon – held at the city’s Merchandise Mart – has been a key fixture in the world of office future since 1969. Anna King reports

N

eoCon is the largest commercial interiors show in America – and arguably the world. It provides a forum for learning and networking on the grand scale of over a million square feet of exhibition space. In its 47th year, NeoCon featured more than 700 leading exhibitors across key sectors including workplace, healthcare, hospitality, retail, education, public spaces, and government.

What makes NeoCon different from other shows is that most exhibitors occupy their showroom in the enormous Merchandise Mart building all year round, and spruce things up for the three-day event. And whether this marked an upturn in the industry as a whole or was just crowds sheltering from the torrential Chicago rain, the showrooms were packed on every floor.

NATHAN WEBER

Six of the best The scale of the US dictates that the contract furniture market is big business, with turnovers of the larger manufacturers running to billions a year – even those that don’t yet touch Europe. But in terms of workplace design and furniture solutions, there is no doubt that Europe still has the edge.

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Some of the key trends identified

by American observers were ‘quiet booths’ for concentrated working, standing meeting rooms, the influence of the home in the office and smaller executive offices – all of which have been commonplace in the European and UK markets for years.

Jonathan Hinton, managing director of US-based company Ultrafabrics and a NeoCon regular, noted a much larger presence of European manufacturers, although when it comes to Americans truly implementing innovative ways of working he is more sceptical.

He explained: “The US has started to pay attention to different work styles, but are yet to adopt them. There are some gestures towards it in terms of

Left: Haworth’s ‘Openest’, designed by Patricia Urquiola (far left)

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25/06/2015 14:29

Humanscale and Tome’s OfficeIQ range (far left, with screens and left) tot up your calorific spending – but not in a creepy way

furniture design and style but this is more of a nod to the design rather than a commitment to changing a work ethic.

“Workplace design still revolves around desk ownership rather than flexible breakout spaces.”

Pod life One of the most tangible moves in this direction was the plethora of ‘pods’ on display. The larger manufacturers’ items including Steelcase’s Brody WorkLounge, Knoll with Pop Up by Antenna Design and Haworth’s ‘Openest’, designed by Patricia Urquiola, were all fine examples of European-style pods/flexible work products, but more often in a slightly heavier aesthetic and beautifully executed. www.fm-world.co.uk

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Chris Fowler, director of design at Bisley did observe some similarities in style and finish.

“Dark woods, particularly American walnut, were very popular finishes. along with saturated blues, greys and greens as accent colours. Tapered legs were everywhere whether it is on tables, chairs or storage units. I would go as far to say that there seems to be a common appreciation in the US and European markets of what represents the latest design trends or simply an agreement of good taste.”

What is very clear is that everyone is making everything – a customer can go to their favoured brand to fulfil all their requirements from chairs, desks

to storage, which means brands, design credential and service levels are becoming the key differentiators in the marketplace.

The true innovation and step forward in terms of workplace solutions isn’t coming from the design of the furniture itself, rather the intelligence that is being integrated with it. This was an area that was brought to the fore by ergonomics company Humanscale, which unveiled OfficeIQ – created in collaboration with tech company Tome.

The objective of OfficeIQ is to ensure the health and wellbeing of office workers, through measuring movement, sitting, standing, calorific expenditure or time spent away from one’s desk.

OfficeIQ is anonymous, no

person’s data is being collected or reviewed. Instead, it gives FMs a big-picture view of how the office is being used.

“It is collecting data (about how the office is being used), but not in a Big Brother creepy way.

If you have an office with 1,000 workstations, say, it will give you a percentage of time of how those desks and chairs are being used,” said Chris Gibson, Humanscale’s vice-president of marketing.

And OfficeIQ provides encouragement as well as tracking and is powerful for the person using it and the company that employs that individual. It potentially ‘gamifies’ health in the office, creating a fun experience for the user while providing a wealth of information for the company.

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25/06/2015 14:29

FM EVENT FACILITIES SHOW 2015

SHOW AND TELL This year’s Facilities Show, held at the ExCeL in London, played host to discussions on an array of topics from legislation to FM’s role in the wider world. key talking points and former snooker players.

FM World’s editorial team was on hand to pick out some soundbites from the three-day event

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www.fm-world.co.uk

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“CIBSE GUIDE M IS THE OVERRIDING APPROACH, BUT THERE’S ALSO THE RIBA PLAN OF WORK, BIM, BS 1192, SFG20, PAS55. THERE ARE NO EXCUSES ANYMORE – IT ALL FITS TOGETHER. YOU’VE GOT ALL THE GUIDELINES HERE FOR BUILDING OPERATIONAL RISK MANAGEMENT”

“EUROPE IS A GROWTH MARKET WORTH 25 BILLION DOLLARS. IF YOU’RE NOT WANTING A PART OF THAT, I DON’T KNOW WHY YOU’RE IN BUSINESS”

CIBSE’s Geoff Prudence on the wealth of building maintenance reference detail now available to FMs

Stuart Carrick of Jones Lang LaSalle on the market for maintenance on the Continent

“THE INDUSTRY SAYS IT PLACES IMPORTANCE ON TRAINING, BUT GETTING THAT THROUGH TO LOWER LEVELS IS STILL A CHALLENGE”

“IS BEING A GOOD FM IN OUR DNA? I THINK IT IS, YOU’RE BORN WITH IT. BUT WE CAN ALWAYS BE BETTER, AND WE SHOULD” BIFM chairman and Channel 4’s Julie Kortens on what makes a strong facilities manager

“I’m not sure there actually is a massive talent gap in FM. We’re probably one of the more organised industries. Others, like the finance and legal professions, have got far bigger issues” David Howorth, managing director, Mitie Client Services

www.fm-world.co.uk

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Douglas Kent, technical secretary at the Society for the Protection of Ancient Buildings (SPAB), urged delegates to be particularly aware when looking after buildings constructed before 1919.

“Older buildings have longer thermal response times. When dealing with older buildings, don’t just use a standard approach. This can trigger off all kinds of damage. There’s a risk of serious harm if structural differences are not taken on board.”

“Consider the quick wins – draughtproofing windows, doors and floorboards, or installing curtains, shutters or glazing, before considering any major work to your site.”

Kent stressed that for older buildings, preservation of the building’s fabric is vital in conserving energy on site.

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25/06/2015 17:27

FM OPINION

THE DIARISTS

OUT OF THE WORKHOUSE AND INTO THE LIGHT

‘

FINBARR MURRAY

is director of estates and facilities at East Kent Hospitals University NHS Foundation Trust

The trust opened a new £23 million hospital in June and while showing board members and the local MP around, it struck me just how successful our aim of achieving BREAAM excellence has been.

When the building started two years ago and when the design elements required to achieve the rating were discussed it was a hard sell to the organisation; possibly seen as a nice-to-have, but not really contributing to the trust. Now the building is open and with the effects that recycled water, lots of natural light and local materials have on the overall atmosphere it was worth the effort the team made up front.

The NHS has robust carbon reduction plans. For my trust the opening of the hospital and the demolition of the building it replaces moves us on substantially in our five-year

plan. As a large organisation, with 200,000 sq m of facilities and an associated target, the ongoing rationalisation of Victorian workhouse space will make the greatest single impact in our sustainable environment plans.

The second element is the change in behaviour needed from staff and stakeholders. As part of our walk around to talk to the first wave of staff using the new clinical spaces, it became apparent that the BMS system adjusting the lighting levels to reflect

“THE FEEDBACK FROM STAFF AND PATIENTS USING THE HOSPITAL AND EXPERIENCING FACILITIES THAT USE LARGE AMOUNTS OF NATURALLY LIT, OPEN SPACES, SHOWS THE POSITIVE IMPACT ON PATIENTS”

outside daylight was being picked up by staff as problems with the lighting. A series of briefings and a sticker explaining that the system is designed to do this will help, but we need more effort to explain the differences between using a 19th century building and one using the most up-to-date environmental standards.

One thing that is demonstrated by the new hospital is that patient care and environmental sustainability fit very well.

The feedback from staff and patients using the hospital and experiencing facilities that use large amounts of naturally lit, open spaces, shows the positive impact on patients. It’s clear that not only is the trust committed to BREAAM projects, but also that embedding sustainable design into our environment is having the positive patient outcomes we in health care FM desire.

BEST OF THE WEB Views and comments from across the web I have recently taken over responsibility for the facilities help desk. The team have expressed an interest in doing some specific training and one would like to work towards a qualification.

Is anyone aware of any helpdesk-specific training/qualifications that are available?

(Adrian Owen, BIFM group) Dr Carlton Brown: It’s not just about helpdesk management. Consider 20 | 2 JULY 2015 | FM WORLD

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areas such as customer service, client relationships management, NLP, rapport building. In my experience, customer service has to be more holistic and not just focused in one area.

William Chadwick: Great question and one some of my clients ask for assistance with from another perspective.

A key training requirement, especially in a diverse city like Birmingham, is certainly communication and culture. Meet and greet protocol is but one

example of many – from a Western and non-Western perspective!

Should facilities training be divided into hard and soft facilities as the criteria of each is very different? (Marc Powell, BIFM group) Adrian Owen: I think to a degree it is. If you think about directors running the facilities function in any organisation (and the titles will vary) they have probably got either hard or soft services experience

up to managerial level. It is beneficial if you know what your team are talking about from a technical viewpoint, but leading them requires the same skills, although you may be specialist in one or the other.

Why do property owners feel they are “saving their capital” by not paying for an LED upgrade?

(Michael Cataline, FM group) Dave Thomas: Why have an upgrade of anything if

you can’t afford the capital expenditure necessary to kick off the savings that are promised, especially if you can afford the current cost of the operation?

Eugene Lombard: My experiences with owners are if you show and prove to them the actual facts they’ll spend the money.

Do an actual small pilot retrofit/installation. Have accurate data; what is your actual/proven maintenance cost on the existing compared to the retrofit? www.fm-world.co.uk

25/06/2015 17:07

You can follow us at twitter.com/FM_World www.tinyurl.com/fmthinktank

BEST OF THE

FMWORLD BLOGS Offices on the airwaves Alexi Marmot, aleximarmot blog The BBC World Service recently asked Alexi Marmot to comment on open-plan offices. She pointed out that while organisations cite better communication, collaboration and supervision, open-plan offices offer great economic gains and simpler environmental controls. But they can be more controversial where work is confidential or privacy is needed. The most frequent criticism is that they are noisy.

Finishes such as stone, glass, metal and concrete are all reflective surfaces that contribute to the most common complaints about modern office life. There seems to be a paradox here. People say they like the vibrant atmosphere of their office while complaining that they can’t concentrate. Researchers point out the subtleties of acoustic design. Volume is not always important in terms of interference; change is the key. A background hubbub may also be preferable to an intimidating silence.

Most offices are designed not for occupiers, but for the market, said Alexi. “The building industry and clients generally don’t want to hear bad news, but when we do post-occupancy evaluations we nearly always identify simple things that can be fixed there and then, often cheaply.”

She pointed to the trend towards activity-based working – people moving to places appropriate to the work they’re doing. “Our research suggests that the ‘perfect office’ often starts with where it is and how you reach it. Daylight and a view, especially of nature, are important, along with environmental comfort and good IT support. But the best workplaces, as voted for by users, consistently demonstrate more abstract values such as trust, respect and fairness.”

Read the full article at www.tinyurl.com/p4cmn7y

Health & safety at heart of red tape battle Andy Sneyd, B&ES Red tape is one of the greatest sources of frustration to small business owners. And one of the main areas of frustration and cost to small contractors is health & safety pre-qualification assessment. The proliferation of industry schemes cost specialist contractors £40 million a year, with firms often forced to join several schemes, each with their own criteria, creating a huge and costly administrative burden just to tender.

The Specialist Engineering Contractors (SEC) Group‘s research shows contractors spend nine days a year on paperwork for different schemes. The Building and Engineering Services Association (B&ES) has worked for years to help members avoid this duplication of effort and was an original member of the Safety Schemes in Procurement (SSIP) initiative supported by the government and the HSE. Members of the SSIP Forum, such as Constructionline, the Contractors Health and Safety Assessment Scheme (CHAS), Exor Management Services and the National House Building Council agreed to recognise each other’s schemes so contractors joining one scheme prequalify for others. This ensures compliance with governmentbacked construction prequalification document PAS 91. B&ES members are recognised

by SSIP because they have undertaken an annual health and safety assessment through the association’s Competence Assessment Scheme (CAS), a condition of membership.

B&ES has made another stride to simplify prequalification. The health & safety element of CAS has moved online. Members can upload and save documents for the assessment in 15 minutes if the member is registered through an SSIP-recognised scheme. Even if they aren’t, submission of evidence should still take under three hours.

Read the full article at www.tinyurl.com/nhawxa2

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FIVE MINUTES WITH NAME: Rick Hughes JOB TITLE: Lead adviser for Workplace Counselling, British Association for Counselling & Psychotherapy (BACP)

Too much work on your plate? When levels of stress in the workplace become unmanageable it can have a dramatic negative effect on mental wellbeing. It is important to manage your workload effectively. If certain tasks are more timeconsuming or stressful, get them out of the way first so that they’re not playing on your mind.

Don’t over-commit yourself. Over-stretching yourself by agreeing to do work you haven’t got time for is an unnecessary way to add extra strain to your day. Sometimes you’ve just got to say ‘no’.

Take regular breaks. Staring at a computer screen all day doesn’t just hurt your eyes, it can also make you feel tired. Take a short walk around the building or get some fresh air to help clear your mind.

Eat well. Maintain a healthy diet and make sure you eat and drink well.

Don’t bring work home. Maintain a healthy work/life balance that allows you plenty of time to switch off and relax. Try to avoid checking emails and doing unnecessary work outside your contracted hours.

Keep things in perspective. If you are struggling with the stresses of your job, don’t suffer in silence.

Communicate with others. Open up about any work issues you may be having with workmates, your manager or HR. Together you may be able to find ways to improve your working environment.

Talk to a professional. Many organisations provide staff with access to counselling through an in-house service, referral to a local approved workplace counsellor or through an employee assistance programme. Speak with your HR department about how to access these services.

FM WORLD | 2 JULY 2015 | 21

25/06/2015 15:10

FM FEATURE

COFFEE AND THE WORKPLACE

MARTIN READ

Coffee and its consumption is a social activity that’s driving a fundamental shift in the relationship between contract caterers and their clients, not least through the integration of premium grade high street coffee shop experiences into the workplace. Martin Read writes this beverage report erhaps the most remarkable thing about the rise in café culture in the UK, and with it the stunning success of the high street coffee shop, is how it has happened just as that former home to the impromptu working lunch, the Great British public house, has gone into seemingly terminal decline.

It’s an unmistakeable cultural shift. While pubs continue to close across the country, coffee shops open up in ever more unlikely high street locations.

And where in the decade just past we saw chains such as Starbucks and Costa locking horns in a battle of the global coffee giants, we’re now seeing independent cafés cropping up and developing high-quality and highly localised coffee shop brands. Until recently it was a predominantly London-only phenomenon, but now high streets across Britain are seeing shops of all former uses, from chemists to stationers, butchers to bookshops, transformed into buzzing local cafés and bistros. And the remaining pubs are beginning to up their own coffee offering.

It’s quite a turnaround.

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Not long after the turn of the millennium, with high street coffee chains struggling to turn a profit, pundits were bemoaning a ‘grossly overestimated’ market for coffee in the UK. But then, as a generation weaned on cultural references such as Central Perk (from Friends) and Café

Allegra consumer panel survey result

Nervosa (Frasier) settled into their careers, the coffee shop, together with its multi-faceted use as a community hub, took hold. After more than a decade of growth, the UK-branded coffee shop market continues to defy expectations. Coffee shops are still achieving a growth rate several times that of the wider British economy. www.fm-world.co.uk

25/06/2015 17:41

Demand from consumers both in and outside of the workplace for the height of coffee sophistication is huge.

An evolving market All of which has fundamentally altered the game for contract caterers. Differentiation in product offer has always been important, but until now that’s meant emphasising a USP between you and competing service providers. Today, competition is as much about what’s happening on the client’s local high street. Workers want the same experience in the workplace that they get when they’re on the high street.

Research consultancy Allegra Strategies (from which the statistics boxes in this feature have been sourced) runs the World Coffee Portal, an information platform focused on the coffee and related retail and food service sectors. Last year Allegra’s research painted a picture of a coffee shop market in rude health despite the otherwise fragile nature of the economy, with £2.6 billion turnover and sales growth of 9.3 per cent. An estimated 1.7 billion cups of coffee are drunk each year in coffee shops.

Allegra talks of the increasing importance of the coffee shop as a community hub, and of the large multinational coffee chains seeking to refresh their own image while retaining their core brand values. It’s a febrile world in which constant innovation in product is expected, the impact of which has now percolated through www.fm-world.co.uk

22-27 Coffee and the work placev3.indd 21

Avg. number of coffees drunk per person per week

HOME

WORK

COFFEE SHOP

(sorry) to contract caterers.

Allegra’s director of research and insights, Anya Marco, says that “we can see how contract caterers have become very aware of the impact the rise of the branded coffee shop market has on the consumer, and as a result consumer expectations, leading to significant investment into coffee and hot beverage strategies.”

Contract caterers universally accept that café culture has changed their worlds.

“The reality is that it’s vital we keep in line with what’s happening out there on the high street,” says Anthony Bennett, owner director of caterer Bennett Hay. “A lot comes down to the high street and coffee chains; the bottom line is that they are the

Barry Moore, performance director at Gather & Gather, explains which coffee beans and roasts serve which market “Over the past five years the UK & Ireland have been through an advanced revolution in the development of coffee culture. There are three major markets for coffee consumption – home, chain and speciality.

“The home market, generally speaking, has a high percentage of instant coffee drinkers. There has been a push towards capsule and pod machines that have blends of both Arabica and Robusta beans giving a deeper, earthy, bold flavour.

“The chain market generally consists of second-wave roasters including Costa, Starbucks and Cafe Nero. Costa has a blend of Arabica and Robusta – dark roasted, oily coffee; very bold, with heavy tones of dark chocolate and caramel. For a black coffee drinker, this is very harsh on the palate and why many Costa coffee drinkers will consume it as an Americano (watered down) or as a milk-based coffee, softening and sweetening the flavour.

Starbucks use 100 per cent Arabica coffee, though they roast very dark and develop dark chocolate flavours, serving in large sizes to soften and sweeten the coffee.

“The speciality market focuses primarily on high-quality Arabica beans only. These are generally roasted at lower temperatures for longer, keeping the flavours of the beans inside until they are ground for brewing. Lighter roasted coffee beans develop balanced flavours and depending on where in the coffee belt the beans are sourced they will develop a balance of sweetness and acidity.”

FM WORLD | 2 JULY 2015 | 23

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FM FEATURE

COFFEE AND THE WORKPLACE

MARTIN READ

TURNOVER

£7.2 BILLION Est, coffee industry turnover, 2014

competition now.”

John Hamill, managing director catering at Servest, concurs. “Your goal these days has to be being better than the high street offering”.

Gather & Gather’s Barry Moore says that “making coffee has transformed our business over the last two or three years and become central the main volume driver of what we do”.

Tim Sturk, head of coffee training and development at BaxterStorey, says his clients are increasingly asking more questions about their coffee.

“Many have noticed that what is on offer in the high street (retail brands) is not the same as what is being offered by the independents. In fact, our customers are comparing what we are serving to them not with the high street offer, but rather with the independents. This means we have to remain at the top of our game to compete with the best.”

Coffee, of course, is just part of an ever keener focus on food quality, provenance and variety – and the greater demand placed on caterers to meet varying needs of the end-customer base.

Gather & Gather cites work done in support of its client Sky, where it now runs 13 restaurant and café outlets for the broadcaster.

Regular input into the menu from nutritionists, and the placement of outlets designed to offer that 24 | 2 JULY 2015 | FM WORLD

22-27 Coffee and the work placev3.indd 22

other trend of our age – street food – both show the constant call for variety that the catering operator is bound to offer. It’s an upward spiral as customers respond to this variety not with “sure, that’ll do, thanks”, but with ever more calls for something out of what all too quickly becomes the ordinary.

So while pressure on caterers from clients to reduce if not eliminate subsidy and provide a nil-cost solution remains the case for many, retaining customers and driving subsidy down increasingly means making a closer connection between its service offer and what enduser customers find on the high street – not least because of the potential for greater margins this may mean.

Bespoking the blend What we are seeing now is an

increasingly bespoke offer to clients from caterers working with clients to develop unique coffee offerings. They’re even selling caterer-branded (or client-branded) coffee packs, so workers can buy and take home the coffee they’ve experienced on the premises.

Anthony Bennett says: “For most of our clients we now deliver a bespoke product that is the equivalent of a high street brand.”

It’s a significant move on from caterers partnering with the likes of Starbucks. Those that may have integrated a Starbucks or Costa franchise

into their tenders over the past 10 years will have had to adhere, at least notionally, to that brand’s guidelines – something difficult to sustain consistently across a diverse portfolio. If not controlled, the equity of that high street brand can be diminished, and the big high street chains have become stricter in enforcing their guidelines. But with things moving quickly on, the trend is clearly towards clients demanding bespoke in-house operations… If Starbucks is on the high street, why replicate it back at the office when you

“The reality is that it’s vital we keep in line with what’s happening out there in the high street” www.fm-world.co.uk

25/06/2015 17:42

MOVING BETWEEN EMPLOYERS

TOTAL OUTLETS UK coffee-selling outlets, 2014

18,832 can develop your own café culture and add to the wider appeal of your workplace when competing for staff?

John Hamill says contractors whose proposals to clients incorporate a Starbucks or Costa concession are rarely seen as innovative enough these days.

“Clients are often influenced now by panels of workers who increasingly demand more original and authentic offerings.”

Hamill sees the coffee offer as “increasingly one of the big drivers in terms of tenders”.

Coffee culture’s third space The coffee is one thing, but the environment in which it is offered quite another. Not only are clients increasingly aware of the café as an internal ‘third space’, but contractors also

now look for opportunities to pitch to clients when they’re considering introducing such spaces, mindful that the way in which the café space is designed and located has a huge bearing on its success. Catering firms face the daunting task of matching not only the quality of drink, but also the standard of the fit-out.

Of course, it’s not just coffee.

Tea remains the world’s second most-consumed drink (after water) with speciality teas, such as infusions, increasingly sought after. Bennett Hay’s Anthony Bennett says that today it is now a case of coffee, tea and hot chocolate being seen collectively as a ‘highquality barista offer’.

“As a nation, we are not that mature as speciality coffee drinkers,” suggests Gather & Gather’s Barry Moore. “There

are no distinct regional coffee styles as have been developed in markets such as Australia, where there is a distinct different style between Sydney and Melbourne. This will change, and what we are seeing is that in the speciality market, the major cities of the UK and Ireland are moving towards lighter, sweeter flavours, consumed in smaller portions appreciating the individual flavours of the beans.

A coffee’s provenance is increasingly important.

“At the point of sale we strongly brand our local roasters coffee and their story,” says Moore. “We find that customers respond positively to recognising a coffee roast that they may be drinking in their local independent café.”

While the workplace coffee shop as third space makes

sense from a productivity perspective, its value as a space for integrating ‘downtime’ into the working day should not be underestimated. Psychologist Honey Langcaster-James says that “the social aspect of the workplace tea break serves to strengthen bonds between co-workers and increase feelings of wellbeing”.

“Research has indicated time and again that striking a balance by taking short breaks during the working day increases people’s productivity and creativity.”

Staffing is crucial. Properly trained baristas are essential to a caterers’ offer; their ability to make a good coffee and engage with customers is a significant point of differentiation between suppliers. Tim Sturk runs BaxterStorey’s barista academy.

As an authorised trainer for the Speciality Coffee Association of Europe, he is immersed in coffee culture “It’s our belief that you can teach skills but cannot teach a positive, ‘can-do’ attitude,” says Sturk. “While we have many measures in place to encourage mentoring, role-modelling, that initial spark you can feed off comes from an individual’s personal attitude.

“In terms of coffee, there is still much more work to do to attract people to our sector but, FM WORLD | 2 JULY 2015 | 25

www.fm-world.co.uk

22-27 Coffee and the work placev3.indd 23

25/06/2015 17:42

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25/06/2015 14:42

MOVING BETWEEN EMPLOYERS

through increasing involvement and exposure we have in the wider coffee world, we see many candidates coming to us keen to explore careers.”

Sturk believes too many UK baristas lack the basic knowledge to make good coffee.

“I always say in our training that it is just as easy to produce a poor-quality, bad-tasting coffee as it is an excellent, great-tasting coffee. The trick is knowing the difference.”

Filters in future Sturk is a good man to ask about current trends.

“What’s changed significantly is quality from the source,”

OUTLET VISITS % of UK consumers visiting coffee shops at least once a week

80% OF CONSUMERS VISIT

COFFEE SHOPS

REGULARLY

he says. “As technology and best practice is shared openly around the world, everyone benefits.”

He points to the growing trends for cold brew coffee, iced

coffees (made with hot brewed coffee), frappés and iced blended-flavoured drinks.

“Tea has always been linked with coffee sales and we are seeing a resurgence in non-

traditional tea,” adds Sturk.

“Also, manually brewed filter coffee is making a comeback.

For years, consumers have often been afraid to ask for a filter coffee as the product has been so poor. But with individually brewed filter (drip) coffees we can reintroduce excellent coffee and explain that this is what’s possible if delivered in the right way. And the ‘right way’ can only be achieved through the training for baristas.”

As part of the social ‘glue’ of organisations, it seems coffee – and the environment in which it is served – will play a key role for years to come. FM

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25/06/2015 17:56

FM FEATURE

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28_31_TELEHEALTH.indd 28

TELEHEALTH AND TELECARE

ILFRYN PRICE AND SARAH TOBIN

www.fm-world.co.uk

25/06/2015 15:24

TELEHEALTH AND TELECARE

Health secretary Jeremy Hunt says the NHS needs to undergo a ‘technology revolution’.

Here, a research report by Prof Ilfryn Price of Sheffield Hallam University and Sarah Tobin, property asset manager at Fulcrum – presented at the recent EuroFM research symposium – looks at what health-related services delivered remotely from hospitals might mean for future NHS estate facilities and their management

R

esearch from as far back as 2000 by academics Bob Grimshaw and George Cairns suggested that FM could become obsolete in the new virtual world. And indeed, in the world outside of the NHS – the UK’s largest employer – the modus operandi for business has changed. Remote working and the satisfying of customer demands online are fast eclipsing the personal touch in most commercial sectors.

What, then, for healthcare?

Telehealth is the term for when patients self-manage and monitor their own health at home through a multitude of devices, with information fed back to clinicians to enable monitoring and diagnosis without the patient needing to attend a clinic. Telecare describes patients living independently in their homes supported by various sensors and alarms linked back to monitoring stations. A look at future scenarios extrapolated from available data shows that www.fm-world.co.uk

28_31_TELEHEALTH.indd 29

with both telehealth and telecare – T&T – the only certainties for facilities management in health care are that: ● It can’t be business as usual; ● We can’t carry on even though it works at the moment; and ● We’ve got to be flexible and adaptable because things are going to change.

Developments in information technology were a driver for the establishment of FM in the 1970s. They remain relevant today, with considerable uncertainty as to the implications for real estate holdings and their management.

Although the Royal Society of Medicine has supported the Journal of Telemedicine and Telecare since 1995, the potential ramifications for estates and FM have not been studied enough.

As far as the authors could ascertain, no literature available considers T&T’s effects on property and facilities. Similarly, property and facilities studies offer little about the implications

of T&T for the NHS. This study looks at six property scenarios, finding that current NHS predictions do not consider how T&T might affect FM and estates (EFM).

In developing them, we have introduced potential lessons from other customer-critical sectors such as retail and hospitality.

This paper is intentionally speculative and scenarios are not intended as forecasts – although they have been tested on a small sample of estates and FM staff in a selected study.

As with retail, so with healthcare?

The NHS’s Policy Innovation Research Unit (PIRU) developed four scenarios for how technology could change the NHS by 2030 (by James Barlow of Imperial College Business School and management consultant Chris Evennett, 2013).

(The six scenarios proposed here are mapped onto the original PIRU scenarios in Figure 1.)

A significant variable in these scenarios is the speed of public acceptance of new technology.

The authors could not find studies of this in the health sector, so examined recent trends in general consumer sectors.

Just nine years ago, only 37.4 per cent of people in the US shopped online. Fast-forward four years and a 2006 report found that in the UK only 5 per cent had negative feelings about online shopping – 55 per cent did most of their shopping online.

This is increasingly affecting retail property, with physical locations either being promoted as retail ‘experiences’ or dismissed as ‘Amazon showcase’.

Like retail, the NHS provides a service to the public in locations, but parallels may be better drawn more with hospitality than retail.

Technology has enhanced the hospitality industry. Although the recession has seen pub closures, hotels have rapidly embraced technology. In I999, only 4 per cent of hotel reservations were made online.

Today, online booking systems are ubiquitous. Unlike modern retail, hotel services are always experienced in a physical asset.

US academic Mary Jo Bitner has grouped hospitals, health clinics and hotels into the same type of ‘servicescape’.

The PIRU scenarios 1. Ghost Town Evennett and Barlow reckon community health centres will disappear. Could T&T render physical assets redundant, leaving NHS estates organisations with no estate to manage and questioning their very existence?

T&T is commoditising healthcare.

In other industries where this has happened, property is classed as a burden. Health policy analyst Roy Lilley has predicted the NHS will look very similar to banking and travel agencies and also suggests that NHS property will disappear.

Alternatively, Bitner’s servicescape theory holds FM WORLD | 2 JULY 2015 | 29

25/06/2015 15:24

FM FEATURE

TELEHEALTH AND TELECARE

ILFRYN PRICE AND SARAH TOBIN

Powerful and responsible users & high public engagement

Ghost Town

Plural Provision Business as usual

The Gadget Show

lonely Landlords

Rubik’s Cube

Incremental use of new technology & low technology adoption

radical use of new technology & high technology adoption Mobile Hairdressers Stability with Integration

Modern Traditional

Business as usual

The I.T Crowd

Powerful supply-side organisations & low public engagement

Estates Scenario

Healthcare Scenario

Figure 1: The six scenarios proposed here are mapped onto the original NHS Policy Innovation Research Unit (PIRU) scenarios

the physical surroundings as important when the service is produced and consumed simultaneously. There will always be patients who need physical assets for their care such as the terminally ill, says Liz Mear, chief executive of the North West Coast Academic Heath Science Network and Dr Tristan Elkin (lead GP for digital health in Liverpool).

2. Lonely landlords Rather than make the estate redundant, T&T may simply reduce the amount needed. GP surgeries and hospitals are both cited to experience reductions in visits in some pilot studies.

In this scenario there is more vacant estate; estates and FM providers will need to alter the way services are delivered.

Ten years ago the Healthcare Informatics Journal compared the rapid adoption of technology to the Industrial Revolution. Noting that technology has catalysed a reduction in property in other industries, it predicted that healthcare would follow suit.

Another survey found that a combination of the recession, 30 | 2 JULY 2015 | FM WORLD

28_31_TELEHEALTH.indd 30

adherence to outdated store concepts and technology rendered many staff redundant – 15,000 shops in the UK closed between 2000 and 2009, followed by another l0,000 between 2010 and 2011. But in 2013 the head of retail research at commercial property consultant CBRE stressed that the demise of retail property because of online shopping has been exaggerated.

The British Council of Shopping Centres (BCSC) regards online retailing as simply an addition to the physical landscape.

3. ‘Rubik’s Cube’ estates Telehealth and telecare may change and ‘scramble’ the type of space that NHS estates and FM organisations require to deliver health services. In retail outlets, spatial flexibility is already paramount. Half the participants in the BCSC study predict that there would be more flexible space in the next five to 10 years with a need for more experienceled environments to compete with online retailing.

John Cruickshank’s 2010 ‘Healthcare without walls’ paper

facilities management in the sector become an increasingly mobile and remote service in line with the way in which care is provided?

stresses the importance of T&T monitoring centres. A monitoring centre dominates an image produced by Ofcom in 2008, which predicted how healthcare would look in the next 10 to 20 years – a prediction that has come true in the case of the 2011 Whole Systems Demonstrator trial (WSDT) and other more recent pilot studies. Cruickshank suggests that mobile health would allow NHS clinical staff to work anytime, at any place, and with anybody, rather than needing to access health records with a static desktop PC.

5. The IT crowd This scenario suggests a considerable shift in service provision for FM. It seems particularly plausible in PIRU’s ‘modern traditional’ scenario, whereby adoption of technology is high and supply-side organisations are powerful. New telehealth and telecare provider organisations could drive NHS FM and estates to become integrated with, and a component of, IT. In some ways the scenario recalls the predictions around the turn of the millennium that FM would develop into resource management, with a shift in focus from facilities to ICT. Information technology research firm Gartner Group (cited by Grimshaw and Cairns) predicted that a third of all organisations in the US would have an RM role by 2003. The purpose of that role was seen as “ensuring the functionality of the work environment by integrating people, place, process and technology”. Clearly, those predictions were exaggerated – but for how long?

4. Mobile hairdressers Outside the NHS, a common theme is that the FM role needs to change to become more logistically minded and flexible as a result of the increasing use of technology in the workplace.

Grimshaw and Cairns suggest FM could become obsolete as a result of the increased use of technology and reduced requirement for estates, and FM should become “totally integrated with the new virtual physically dispersed core business because staff will still need support they once had in a physical space”.

The ‘Mobile hairdressers’ scenario explores the equivalent for healthcare. Will estates and

Likelihood of Scenarios Almost impossible

0%

20%

2. Lonely Landlords

16

3. Rubix Cube Estates

11

s likely as not

30%

44

1. The Ghost Town

4. Mobile Hairdressers

10%

UnlikelyA

40%

50%

Likely

60%

70%

Most certain by 2030

80%

90%

100%

18

2

15

6

6

82

61

5. The I.T Crowd

59

6. Business As Usual

41

10

0

9 9

4 03

1

The ‘Ghost Town’ hypothesis was seen as unlikely – respondents assume that there will always be a need for buildings for some healthcare services www.fm-world.co.uk

25/06/2015 15:24

TELEHEALTH AND TELECARE

Impact on MPP TrivialL

0%

ow impact

10%

20%

30%

40%

50%

High impact

60%

70%

Very high impact

80%

21

1. The Ghost Town 2. Lonely Landlords

Modest impact

1

3. Rubix Cube Estates

16 21

10

6

6. Business As Usual

1

42

10

5. The I.T Crowd

100%

73

9

4. Mobile Hairdressers

90%

52

6

71

21

04

21

02

1

Most of the respondents think the ‘Ghost Town’ and ‘Lonely Landlords’ scenarios would have little effect on FM Impact on job role TrivialL

0% 1. The Ghost Town

1

2. Lonely Landlords

1

3. Rubix Cube Estates

1

4. Mobile Hairdressers

1

5. The I.T Crowd

1

6. Business As Usual

ow impact

20%

10%

30%

Modest impact

40%

50%

High impact

60%

70%

Very high impact

80%

21 17 51

90%

100%

42 8

2

29 13

94

8 31

96 11

3 03

Respondents think ‘The Rubik’s Cube’ followed by the’ IT Crowd’ would be the scenarios most likely to affect organisations and job roles

NHS Property Services state that information management and technology is outside their remit. Is that shortsighted? In 2013 the Kings Fund’s ‘Time to think differently’ paper debated whether NHS buildings are an obstacle or an opportunity.

Estates and FM in the NHS has been too focused on maintaining the estate rather than exploiting IT to support commissioners’ plans, say some authorities.

6. Business as usual PIRU‘s ‘plural provision’ and ‘stability with integration’ scenarios see adoption of technology as low or nonwww.fm-world.co.uk

28_31_TELEHEALTH.indd 31

existent, thus unlikely to have much impact on estates and FM. Although futurist Ian Morrison champions property and IT working together to improve organisational performance in his ‘Bricks and Clicks’ paper, he stresses that healthcare organisations tend to over-emphasise technology and says ‘we need to pay as much attention to the built environment (bricks) as we do to the IT infrastructure (clicks)’.

Some authorities that the authors studied believe technology will change the way space is used, but the views from those canvassed suggest many

“The creation of new telehealth and telecare provider organisations could drive NHS FM and estates to become integrated with, and a component of, IT” think the physical infrastructure will remain esssentially the same.

Other experts regard making predictions about technology unreliable because its use is either exaggerated or underestimated. This can result in scepticism – and NHS staff are generally sceptical when it comes to innovations.

Evaluating the scenarios We adopted a mixed-methods approach to exploring the scenarios through questionnaires and semi-structured interviews, completing the interviews after a questionnaire to understand the reasoning behind people’s perceptions and to strengthen our conclusions by attaching meaning to the quantitative data. We subsequently used the interview transcripts to re-focus the questionnaire analysis.

Respondents rated the impact and likelihood of each of the six scenarios on a scale of 1-5. We included free text questions to identify whether respondents were aware of T&T and if they understood the difference between the two terms.

The Rubik’s Cube scenario was thought most likely, followed by the IT Crowd. Generally, respondents think T&T will affect the NHS but they steer away from the more extreme scenarios.

Respondents think these two scenarios would have most impact on the organisation and job roles. The Ghost Town

hypothesis was seen as unlikely – it was assumed that there will always be a need for buildings to provide some aspects of healthcare. And perhaps because of that, most respondents think the Ghost Town and Lonely Landlords scenarios will have little impact on FM. Assessment of likelihood appears to influence assessment of impact and may point to a need to clarify the labels used for each scenario.

We analysed the interview transcripts for themes.

Ultimately, 51 codes reduced to 12 themes, all of which seem to reflect a lack of awareness of T&T. Lack of awareness and lack of understanding may also be linked with lack of involvement.

The study is limited in scope and the labels on some scenarios may have been ‘scarier’ than others and perhaps need to be evaluated with care.

We cannot make definitive claims based on such a brief sketch, but results suggest that using the scenarios provided a route to surface very different background understandings of the threat and opportunities posed by T&T. FM Sarah Tobin is currently working with NHS Halton Clinical Commissioning Group to help them align their estate to future digital health plans. For more details, or to comment on the research report featured here, please contact sarahtobin@ outlook.com FM WORLD | 2 JULY 2015 | 31

25/06/2015 15:25

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FM MONITOR

MARKET INTELLIGENCE

INSIGHT ECONOMY

The figures on this page have been compiled from several sources and are intended as a guide to trends. FM World declines any responsibility for the use of this information.

COMMERCIAL WASHROOMS MARKET – 2015-2019

VAT rates: Standard rate – 20% Reduced rate – 5% Source: HM Treasury (hmrc.gov.uk)

Bank of England base rate: 0.5% as of 4 June 2015.

Source: Bank of England (bankofengland.co.uk)

Consumer Price Index (CPI): The Consumer Prices Index (CPI) rose by 0.1% in the year to May 2015, compared with a 0.1% fall in the year to April. The largest upward contribution to the change came from transport services. The largest offsetting downward effect came from recreation – games, toys and hobbies (such as computer games) and data processing equipment.

THE COMMERCIAL WASHROOMS MARKET GREW BY 3% IN 2014 COMPARED WITH 2013, REFLECTING THE POSTRECESSION RISE IN NON-DOMESTIC CONSTRUCTION.

WASHROOM PANEL SYSTEMS ACCOUNT FOR THE LARGEST SLICE OF THE MARKET, FOLLOWED

BY SANITARYWARE, BRASSWARE, SHOWERS/MIXERS AND BATHS. BATHS FACE COMPETITION FROM MORE POPULAR SHOWERS.

Source: (www.ons.gov.uk)

EMPLOYMENT

National Minimum Wage The following rates came into effect on 1 October 2014: Category of worker

Hourly rate from 1 Oct 2014

Aged 21 and above

£6.50 (up from £6.31)

Aged 18 to 20 inclusive

£5.13 (up from £5.03)

Aged under 18 (but above compulsory school age)

£3.79 (up from £3.72)

2014

AROUND 2/3 OF COMMERCIAL WASHROOM PRODUCTS ARE DISTRIBUTED VIA THE TRADE. THE REST ARE DIRECT SALES FROM SUPPLIERS, INCLUDING ONLINE .

PRICE COMPETITION IS EXPECTED TO CONTINUE. MANUFACTURERS WILL ALSO SEEK TO OFFER WASHROOMS WITH BETTER DESIGN, ECOBENEFITS, AND ADVANCED TECHNOLOGY.

In April construction output fell by 0.8 per cent compared with March, after rising by 1.4 per cent in March. Repair and maintenance (R&M) fell by 4.8 per cent and all new work rose by 1.6 per cent. In R&M all work types saw falls. Non-housing R&M fell by 7.2 per cent and public housing R&M fell by 6.2 per cent. Housing was the main reason for the rise of 1.6 per cent in April compared with March, up by 5.4 per cent. New orders in Q1 2015 rose by 0.4 per cent over Q4 2014.

Between 2010 and 2012 the ventilation and air conditioning market was relatively static in line with an uncertain economy.

Since 2013 it has stabilised. The market is likely to be influenced by trends in house building and commercial construction, fuel prices, energy efficiency law, renewable technologies, plus climatic factors. Initiatives include the ErP Directive for ventilation fans, the European Ozone Depleting Substances (ODS) Regulation, the CRC Energy Efficiency Scheme, which targets emissions from large public and private sector bodies. By 2019 the market will have grown by 10 per cent when compared with 2015. Overall, it looks increasingly mature, with manufacturers developing brand and product differentiation and niche-specific sectors.

Most home ventilation products are distributed by merchants, DIY multiples and wholesalers. Other channels include the internet, specialist retailers, hardware stores, department stores and catalogues.

Commercial products are distributed direct to the contractor or end-user, but are also sold by the trade. SOURCE: AMA RESEARCH

31,000 30,000 29,000

SHUT TERSTOCK/ ISTOCK

UK Living Wage: The following rates are set by the Living Wage Foundation: Category of worker

Hourly rate from Nov 2014

UK Living Wage

£7.85 per hour

London Living Wage

£9.15 per hour

28,000 27,000

Published quarter

33_Insight.indd 33

Inerim Solution

26,000 25,000

Q1Q2 Q3 Q4 Q1 Q2Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3Q4 Q1 2010

2011

Source: Office for National Statistics

www.fm-world.co.uk

SOURCE: AMA RESEARCH

VENTILATION & A/C 2015-19

£ millions

£2.73 (up from £2.68)

11%

THE MARKET IS LIKELY TO SHOW YEAR-ON-YEAR GROWTH IN THE NEXT 4 YEARS – THE PRIVATE SECTOR IS LIKELY TO BE THE KEY DRIVER. THE MARKET IS FORECAST TO INCREASE BY 11% BY 2019.

CONSTRUCTION: APRIL 2015 & Q1 ORDERS

32,000

Apprentice rate, for apprentices under 19 or 19 or over and in the first year of their apprenticeship

2019

2/3

2012

2013

2014

2015

FM WORLD | 2 JULY 2015 | 33

25/06/2015 11:18

FM MONITOR

RICHARD CRESSALL

LEGAL UPDATE

Richard Cressall is property disputes solicitor at law firm Gordons

PREVEN TIN G T R ES PA SS

acilities managers must move quickly F when travellers set up camp on their organisation’s property, says Richard Cressall Landowners can often fall victim to travellers occupying their land as they find places to stay across the country.

But what does this mean for facilities managers or landowners trying to keep control of property and land, particularly schools, parks, retail schemes and industrial estates?

What options are available for evicting the travellers and how can their trespassing be prevented?

Recently a number of travellers, uninvited, pitched up their vehicles and caravans on a car park at Woodhouse Grove School, a £25,000-a-year boarding school in Apperley Bridge, near Bradford, West Yorkshire.

Although some might sympathise with the traveller community, these encampments do leave those responsible for the management of land in difficulty.

A similar incident took place at the school last year during a local horse fair event. Although students of the school no doubt enjoyed the newfound temporary diversity of the boarding community, the school’s management said it had been forced to take legal action to evict the travellers, having made unsuccessful attempts to ask them to leave.

Know the law Unfortunately for all land managers, travellers know the 34 | 2 JULY 2015 | FM WORLD

34 Legal update.indd 34

system well, as they come across it almost every day of their lives, as a necessary by-product of their sporadic need to camp on land that they may not own.

Despite what a traveller might say, our experience shows that most of the time they will not move on until they are forced to do so. Squatting in residential property may in certain circumstances be a criminal offence, but this does not apply to most commercial sites. In any event the police often prefer not to get involved with any kind of trespasser, including travellers.

Illegal traveller encampments are a common problem for property managers and owners, who obviously wish to avoid the costs of court action while at the same time wanting to clear the site as quickly as possible. They need not despair.

Court proceedings There are a number of options available to them in such circumstances, including court proceedings (which usually can be turned around within a week or two).

Many opt for the less expensive option of instructing agents to use ‘reasonable force’

to evict travellers, although this approach is not without risks, including potential criminal liability if agents go beyond the rather ambiguous line of using ‘reasonable force’ in their attempts to evict the travellers.

Criminal liability If a manager is on site, then it is always sensible to supervise or oversee agents at work, although it is not advisable for the manager to become personally involved in the eviction process.

As well as attracting criminal liability, the use of force to evict travellers can lead to bad publicity for site managers and land owners; one only has to recall the violent clashes in Essex during the notorious Dale Farm evictions of 2011. At its height, Dale Farm, along with the adjacent Oak Lane site, housed more than 1,000 people, the largest traveller concentration in the UK. A clearance order was executed there after 10 years of legal contention.

Landowners and property managers should take heed of Woodhouse Grove’s recent experience. It’s important to move quickly, communicating with the travellers, but without necessarily being able to rely on them leaving when they say they will.

Securing your land Landowners should take legal advice from a team that has

“Despite what a traveller might say, our experience shows that most of the time they will not move on until they are forced to do so”

experience of dealing with travellers and which has the necessary contacts with the courts and the enforcement agents to enable landowners to evict the travellers as quickly and as cheaply as possible.

Finally, it is a golden rule that all site managers should try to secure their land wherever possible.

The cost of a gate, a goodquality lock or a robust fence can be far cheaper than finding yourself regularly on the receiving end of traveller occupation.

Security is often the responsibility of the on-site manager and consideration should be given to what is most appropriate for the site. It is a good idea to inspect boundaries to anticipate where travellers will look to force entry.

Most travellers come equipped with fence and wire cutters; basic padlocks also do not present much of a problem for them. Physical obstacles such as boulders are often effective deterrents, as are rivets to prevent access by vehicles and/ or horses.

On-site security guards are also often appropriate for larger sites, such as industrial properties.

Unfortunately this is a problem that is here to stay for the foreseeable future and everybody with responsibility for property should endeavour to protect it.

One day we may have legislation to assist landowners and managers by increasing the potential sanctions for travellers and speeding up the eviction process, but at the moment Parliament appears to have other things on its agenda. FM www.fm-world.co.uk

25/06/2015 10:50

FM MONITOR

GEOFF CRONSHAW

LEGAL UPDATE

Geoff Cronshaw is chief electrical engineer at the Institution of Engineering and Technology

AM EN DM EN T 3 O F T H E I ET WI R I N G REG U L ATION S

M professionals need to know F Amendment 3 of the IET Wiring Regulations BS 7671:2008, which provides essential requirements and changes for the industry, says Geoff Cronshaw The Institution of Engineering and Technology (IET) launched the latest update (Amendment 3) to the IET Wiring Regulations BS 7671:2008 in January.

This sets out the national standard to which all new and amended electrical installations have to comply and features a number of new changes that all FM professionals need to familiarise themselves with before 01 July 2015.

The amendment – which follows on from Amendment 1, published in 2011 and Amendment 2, published in 2013 – has some important changes that reflect recent demands within the electrical sector.

The IET, through the JPEL/64 committee, has revised the IET Wiring Regulations to ensure that they are relevant and meet the needs of professionals operating in the electrical or built environment sectors.

By complying with the regulations set out in BS 7671:2008+A3:2015, FM professionals can give themselves the peace of mind that the buildings and facilities they oversee are safe for both the public and their own employees.

BS 7671:2008+A3:2015 was published on 05 January 2015.

As usual, there was a six-month lead-in period, meaning that the amended regulations were due to go live at the start of July. www.fm-world.co.uk

35 Legal update.indd 35

The changes Chapter 41 – protection against shocks: A significant change introduced by Amendment 3 is in Chapter 41, which highlights the precautions necessary for protection against electric shock.

Regulation 411.3.3 requires that, in accordance with 415.1, socket outlets up to 20A must have RCD protection.

This will be compulsory for all types of installations, whether for commercial, domestic or industrial purposes. The exception to this requirement is where socket outlets are specifically labelled or (for other than domestic) where a documented risk assessment deems that RCD protection is not necessary. For mobile equipment used outdoors RCD protection is required for socket outlets up to 32A. Chapter 52 – selection and erection of wiring cables: The new amendment requires that cables that are concealed in a wall or partition at a depth of less than 50mm should be protected by a 30 mA RCD (for

all installations) if other methods of protection – including the use of either an earthed metallic covering or mechanical protection – are not used.

This will apply to a cable – irrespective of the depth of that cable – in a partition where the construction of the partition includes metallic parts other than fixings. However, the exception for cables that form part of a SELV or PELV circuit will be retained. All of the requirements for the selection and erection of wiring cables can be found in Chapter 52.

Sections 559, 714 and 715 – luminaires and lighting installations: Amendment 3 introduces a number of notable changes to align the BS 7671 requirements with the latest versions of both the IEC and CENELEC standards. Examples of these intended changes include: ● Moving the requirements for outdoor lighting and extra-low voltage lighting installations from Section 559 to two new sections, Section 714 and Section 715; and ● Requirements for the type of devices that are to be used for the connection of luminaires to the supply and the protection of cables against heat and UV radiation effects within luminaires.

Section 715 - extra-low

“The new amendment requires that cables that are concealed in a wall or partition at a depth of less than 50 mm should be protected by a 30 mA RCD”

voltage lighting: Amendment 3 makes a number of notable changes to align the latest IEC requirements with the latest CENELEC requirements, including: ● The types of wiring systems permitted; ●Voltage drop in consumer’s installations; and ●Requirements for isolation, switching and control.

Section 714 outdoor lighting installations: Amendment 3 makes only minor changes to outdoor lighting installations.

One important change is that individual circuits will be required to be isolated.

Changing industry standards for the better The new requirements set out in the amended IET Wiring Regulations demonstrate the importance of the work electrical professionals and FM professionals do, and the standards they need to adhere to in protecting themselves and those in contact with electrical installations. Although Amendment 3 varies in terms of the changes it introduces in each section, it is still vitally important that all FM professionals get to grips with what is required of them and ensure that their work remains safe and up to the required standard. The lowdown on the IET Wiring Regulations is available now, both in print and through digital subscription. FM More information is available at www.theiet.org/amend3-books-pr

FM WORLD | 2 JULY 2015 | 35

25/06/2015 10:50

FM MONITOR

PHILIP SORRELLS

HOW TO...

Philip Sorrells is vice-president of strategic marketing company CommScope

M AKIN G THE O FFI CE M O BI L E- FR I EN DLY

he list of utilities serving a commercial building now has to include wireless connectivity. And with new planning guidelines and tech developments, this should now be easier to achieve, says Philip Sorrells

T

Wireless connectivity in most commercial buildings exists today in the form of Wi-Fi, but the same cannot be said for cellular coverage. In fact, only about 2 per cent of commercial real estate buildings are equipped with a dedicated indoor wireless system that provides cellular coverage.

As mobile traffic is doubling every 18 months, and because nearly 80 per cent of all mobile sessions take place indoors, the outdoor cellular network simply can’t keep up with in-building demand.

For a commercial building today to be properly described as fully functional it must incorporate a wireless network into its design from the start. If not, the developer will eventually have to get those blueprints out and begin retrofitting to keep the building competitive in a competitive commercial market.

It’s time to consider wireless as the next utility just like electricity, gas and water.

Planning for mobile broadband support indoors is no longer a nice-to-have, but a must-have.

To do this properly, building developers and owners need to look at how the modern employee works.

Upwardly mobile The modern office has evolved right along with the technologies that support it. All a modern worker really needs is mobile 36 | 2 JULY 2015 | FM WORLD

36_How to_indd.indd 36

connectivity to get online and get working. The option of flexible working is usually taken up enthusiastically wherever it is offered in the UK. The Centre for Economics and Business Research predict that expanding the scheme to everyone who wanted it could add an extra £11.5 billion a year to the UK economy.

Increasingly, we see companies allowing employees to bring their own devices to work and use them to access the corporate network which, for many IT managers, creates not only security and access concerns, but also reinforces the need to provide ubiquitous wireless connectivity throughout the office because these devices typically connect wirelessly.

Awkwardly for advocates of bring your own device (BYOD) in the enterprise, only about 2 per cent of the 30 billion square metres of commercial real estate worldwide today have an indoor wireless system for cellular. In fact, research shows that more than three in four employees reported that they had to leave their desk or go outside to find sufficient wireless reception. The

need for reliable, secure indoor cellular coverage is clearly there.

Future-proof your office space To implement wireless connectivity from day one, you should consider sevearl factors: ● Plan – the design phase ahead of any new building or renovation is the ideal time to ensure that the cabling infrastructure is in place to support any wireless coverage that the building might require. ● Understand the architecture – building angles, materials and the placement of wireless access points will all affect the efficacy of the in-building wireless (IBW) system. The low emissivity window tinting used in modern green buildings, for example, will block not only heat and light, but also wireless signals. ● Complements will get you everywhere – an IBW system will use many individual components.

To future-proof your installation, buy hardware designed to be updatable and optimised for inter-vendor compatibility. This prevents expensive wholesale change-outs of your system if it’s ever needed. ● Build in security – office spaces that provide Wi-Fi, cellular and traditional fixed IP access need an overarching strategy for data integrity and security. IBW systems that transport radio frequency (RF) without adding new security concerns are ideal.

“Research shows that more than three in four employees reported that they had to leave their desk or go outside to find sufficient wireless reception”

● Use it right – once you have this intelligent network installation in your property you will have access to a huge range of building information management services. Lowpower sensor devices that share the same physical POE (Power Over Ethernet) infrastructure as the IBW system are a costeffective way to collect data about the building’s use and, when connected to a good analytics platform, will help you and your tenants to optimise resources. ● Remain current – Wi-Fi standards continue to evolve so it’s crucial that the infrastructure is able to keep up. Thought must be given to new ways to integrate wireless capabilities into the core network, rethinking how wireless access points and infrastructure cabling are deployed throughout the building, for example, and the effect this will have on traditional cabling infrastructure.

Similarly, cabling standards have also started to plan for IBW systems to address cellular coverage. As with cabling for Wi-Fi in advance, it’s equally important to plan for IBW. ● Think total cost of ownership – a good installation is not the plumbing of dumb pipes – it is the installation of an ecosystem that will evolve and secure the marketability of a building for years. Employee demands for flexibility, BYOD and enterprise grade apps on mobile devices are not trends that show any signs of slowing down.

Organisations realistically expect to have electricity, water, HVAC and other utilities throughout the building.

Wireless connectivity has just joined that list. FM www.fm-world.co.uk

25/06/2015 11:18

FM MONITOR

DOMINIC SLINGSBY

TECHNICAL

Dominic Slingsby is managing director of workplace equipment supplier Slingsby

SILEN T KILLER I N T H E WORKPL ACE

he danger of carbon monoxide is high in the public consciousness after the Thomas Cook court case. But the risks of the ‘silent killer’ at work are often overlooked, warns Dominic Slingsby

T

If CO is found to be present, employers must take action to fix the problem and greatly reduce the possibility of further exposure to it.

The main causes of carbon monoxide poisoning in the workplace are poorly maintained and defective appliances combined with inadequate ventilation. Warning signs that indicate combustion problems in appliances can include flames burning orange rather than blue, soot or brown staining and pilot lights regularly going out.

A huge range of malfunctioning appliances can typically produce CO, including boilers, water heaters, stoves, ovens, heaters, clothes dryers, furnaces and generators.

A thorough risk assessment should therefore be carried out on all relevant equipment and appliances that take into account its location, use, ventilation and service schedule.

Often with fixed appliances, problems occur as a result of poor vents and exhaust outlets. These need to be checked regularly for obstructions to ensure that gases can escape.

Similarly, with shared flues in commercial buildings, it’s possible for CO to be produced in one area of a building before being transported through the ventilation system and then leaking into another part of the building. And in commercial premises it may be necessary to monitor CO that is generated in indoor parking areas caused by exhaust fumes.

As buildings become more sustainable and environmentally friendly, the risks associated with CO are also increasing.

Improved installation, tripleglazed windows and the trend towards making buildings airtight all reduce the scope for air intake, which means that good ventilation systems are even more important.

Servicing appliances

Alarms

Many commercial and industrial premises have legal obligations to get boilers and other appliances or equipment serviced regularly. But even where there isn’t a definite requirement all boilers and fuel burning appliances should be serviced at least once a year to minimise the dangers.

Ideally, CO detectors should be installed in any areas that contain a fuel-burning appliance, or just outside boiler rooms so the alarm can be heard. In areas with combustion appliances, CO will usually rise until it cools, so it can make sense to position alarms up high. If the number of alarms is limited, priority should be given to any areas that contain a flueless or open-flued appliance or areas that are most frequently occupied. It is also good practice to install alarms in areas with extended or concealed flues passing through them. FM

The causes Carbon monoxide (CO) is a colourless, odourless, tasteless and poisonous gas that is produced when faulty boilers, generators and other combustible appliances fail to properly burn carbon-based fuels including gas, coal, oil and wood. But it’s an issue that’s often overlooked at work, despite most workplaces having a boiler and a whole host of other fuel-burning appliances.

Carbon monoxide alarms are cheap, easy to install and immediately sound an alarm if carbon monoxide is detected in the atmosphere.

Whereas there are specific legislation and Building Regulations relating to smoke and fire alarms, the regulations surrounding CO poisoning vary and predominantly focus on homes and the domestic market. But even where Building Regulations require CO alarms to be installed near heating appliances cookers are excluded, so legislation surrounding their use is far from straightforward.

The dangers CO is difficult to detect because often people don’t realise they’re breathing it in until it’s too late, which is why it’s often described as the ‘silent killer’.

And although many people consider the dangers associated with CO at home, where detectors are becoming www.fm-world.co.uk

37_Technical.indd 37

increasingly common, many don’t give it a second thought in the workplace.

Inhaling CO prevents the blood from carrying oxygen around the body and although early symptoms of CO poisoning vary from person to person, they can often be confused with food poisoning, viral infections and flu. Headaches, dizziness, breathlessness, nausea, chest pains and tiredness are all common side effects and anyone exposed for a long period of time can fall unconscious and even die.

Another indicator that CO is present at work is if the symptoms ease when you go home, but then return the following day when you’re back at work.

This often becomes even more noticeable when you have an extended break from work. More than one person experiencing similar symptoms is another telltale sign.

If workers are experiencing these types of symptoms the workplace’s health and safety manager should be informed.

He is then obliged to carry out a thorough investigation.

Ventilation

“CO is difficult to detect because often people don’t realise they’re breathing it in until it’s too late”

FM WORLD | 2 JULY 2015 | 37

25/06/2015 10:51

BIFM FEATURE

BIFM.ORG.UK

MEMBERSHIP

1,000th certified member We spoke to David Cannon FIoD, CBIFM, who became the 1,000th facilities management professional to achieve certified status with BIFM. David, who works as a senior executive adviser for Strategic Business Development, started his career in the Royal Navy at just 16, travelling to more than 100 countries before forging a successful career both here and in the Middle East across a wide range of industries. During his time in FM he has noticed a big change in the sector.

“The level of facility management in the 80/90s and early 2000s was not at today’s standard. BIFM set the standards and are critical in the communication, development and training of facility management and staff to ensure consistency of grading for competences of individuals. This provides confidence to companies and clients alike that those certified professionals have the capabilities to deliver and maintain highquality services.”

BIFM has different levels of membership that reflect the experience and expertise of all those who work in facilities management. David believes that no matter what your experience, membership is key.

“I would recommend it. It helps you to move forward in life and your chosen professional careers.

Individuals must aspire to each level of certification, which will bring strong benefits to both

Bob Seddon, chair of Workplace SIG; Dan Pilling, deputy chair of Workplace SIG; Gavin Bradley, Get Britain Standing; and Vicky O’Farrell, chair of Women In FM SIG (image accredited to Albion Images www.albionimages.co.uk)

employee and employer alike.”

BIFM Member grades include: ● Affiliate ● Associate (ABIFM) ● Member (MBIFM) ● Certified (CBIFM) ● Fellow (FBIFM) i Are you at the right grade of membership to reflect your skills and career stage? If you are unsure contact the BIFM membership team, who will talk you through your options to upgrade: +44 (0)1279 712 650 or membership@bifm.org.uk

BIFM IRELAND REGION

FM summit BIFM Ireland Region has announced that its inaugural FM

KEEP IN TOUCH » Network with the BIFM @ www.networkwithbifm.org.uk » Twitter @BIFM_UK » LinkedIn » Facebook » YouTube » Flickr 38 | 2 JULY 2015 | FM WORLD

38_40_BIFMNews.indd 38

summit will be held on Friday, 20 November 2015 at the Aviva Stadium, Dublin.

Hosted by Aoibhinn Ní Shúilleabháin, the summit will serve as a vibrant platform for business and FM professionals to exchange knowledge, information and ideas on the many facets of one of Ireland’s fastest-growing professions, investigating how FM affects various business sectors.

The event, sponsored by Aramark and OCS, is designed to provide a forum for sharing ideas and enabling professionals to spur their respective organisations to greater success through strategic FM. The aim is to enable business owners and managers to better understand how strategic facilities management can unleash productivity and enable the core business operations alongside

saving them money and allowing them to focus on their core business operations. i For further information or booking visit www.bifm.org.uk/ Ireland-summit.

WIFM AND WORKPLACE SIG

’Get Britain Standing’ Following on from a very successful national campaign titled ’Get Britain Standing’ the Women in FM and Workplace SIGs joined forces to bring their own ’Get Britain Standing’ event – kindly hosted by the team at Channel 4.

Vicky O’Farrell, chair of the WIFM SIG and Bob Seddon, chair of the Workplace SIG, opened the www.fm-world.co.uk

25/06/2015 10:51

Please send your news items to communications@bifm.org.uk or call +44 (0)1279 712 620

event and then handed the floor over to Gavin Bradley, founder and director of ACTIVE Working CIC, the man behind the Get Britain Standing initiative.

Now, as it was an event all about Get Britain Standing you knew there would be a twist. As the audience were asked to take their places they were advised that there were fewer seating positions than there were people – so for those of the audience that did not have a seat, which by the way came in many shapes and sizes, there was ’Standing Room only’. But this was an interactive event, so there was an opportunity for the audience to sit/stand after 30 minutes.

Gavin opened the presentation, talking about the ’Sitting Problem’ – did you know that the average Briton sits for 8.9 hours each day? As FMs, we are in one of the best positions to take this message back to workplace and make changes without huge costs.

While sit-stand desks are not in everyone’s budget this year or even next, we can take back some simple things to have an impact: ● Have standing meetings – these are also noticeably shorter and more productive. ● Don’t email your colleague – stand up and walk to them and have a conversation. You can always follow up in writing if necessary. ● At lunchtime take a walk – move around – you’ll be amazed how more energised you feel in the afternoon.

SCOTLAND REGION

Golf day results Chris Forsyth was the winner of the recent BIFM Scotland region golf day, which took place at Stirling Golf Club. Chris was last year’s winner also, and this is the www.fm-world.co.uk

38_40_BIFMNews.indd 39

BIFM COMMENT

Gareth Tancred is CEO of BIFM

KEEPING UP THE MOMENTUM

s we reach the half way stage of the year it is a good time to reflect on what BIFM has achieved so far in 2015. We’ve continued to see growth in our membership numbers. May saw a record number of new members, and our qualifications and standards are fast becoming considered the industry standard.

We have grown our voice, which now sees us producing original insight and commenting and leading on some of the most important topics impacting the profession, the business community and wider society.

Thought leadership has been at the heart of our strategy and so far in 2015 we have seen a series of important reports delivered. In May we launched the findings from our UK FM Business Confidence Monitor, in partnership with i-fm.net and Barclays, and in June we saw the launch of the findings from both our Workplace Conversation and the annual Sustainability Survey. Not only does this activity allow us the chance to lead debate but also the findings help inform policy and determine future work to support the profession.

This work has not only taken place in the UK; this year we have launched our first piece of international research with a sister publication to the Business Confidence Monitor launched in Dubai for the Middle East region. This, along with other activities, cemented much of the work that we have been carrying out internationally. In June, we also launched our first African committee.

The new Nigerian committee will be working out of Lagos and Abuja.

This news means that Nigerian BIFM members can now access local knowledge, support and networking specific to their country, in addition to all the benefits they currently receive.

In June we hosted a new BIFM Careers Zone at Facilities Show, which included a strong programme of speakers to help all those in FM, or considering a career in FM, to understand how they can personally or professionally perform to the best of their ability.

Many organisations are seeing the value of being associated with BIFM for development. In March we were delighted to announce that NHS Property Services were to partner with us for professional development and membership for 1,500 of its FM employees.

We have momentum and we are focused on ensuring that this is maintained throughout the remainder of the year.

BIFM has been through a great deal of positive change over the past few years and now we are all witnessing what is possible. We will not rest on our laurels; we will keep striving forward bolstered by our momentum to deliver even more to our members and the FM profession. Thank you all for being part of BIFM. Whether you are a member, a volunteer or have taken part in research or entered for a BIFM Award you have all been part of our success.

A

“WE WILL NOT REST ON OUR LAURELS; WE WILL KEEP STRIVING FORWARD BOLSTERED BY OUR MOMENTUM TO DELIVER EVEN MORE”

FM WORLD | 2 JULY 2015 | 39

25/06/2015 10:51

BIFM FEATURE

BIFM.ORG.UK

first time in the competition’s 19-year history that the trophy had been successfully defended.

More than 60 golfers took part in challenging windy conditions, coupled with heavy showers.

Thanks to sponsors FES FM (headline sponsor), HCE Group, PRG Recruitment, FMS, Robertson, Mitie Technical FM, and PHS Compliance.

INTERNATIONAL

Nigeria group committee BIFM has announced the creation of a regional community group to support BIFM members based in Nigeria and the wider FM profession in the region.

Nigerian BIFM members can now access local knowledge, support and networking specific to their country, in addition to all the benefits they currently receive.

The committee will be responsible for representing BIFM in Nigeria and developing ways to support the growing community of FM professionals and organisations based in the country, including recruiting new members, promoting best practice and organising seminars and events.

Wale Odufalu, chair of the BIFM Nigeria Committee and GM, Corporate Services, Alpha Mead Facilities & Management Services (AMFacilities), said that the committee will also be keen on the development of standards in the sector, saying: “We will engage in educational opportunities for our members, encourage the next generation of facilities management professionals, and work to promote key issues such as global best practice and benchmarking among others in the sector.” i See all BIFM Regions and Special Interest Groups at www.bifm.org.uk/ groups

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GLOBAL FM AWARDS

JLL wins JLL submitted through BIFM has won the top accolade at the Global FM Awards for Excellence in Facilities Management for the JLL Property & Asset Management Academy. The entry focused on JLL’s Property and Asset Management Academy – a millionpound initiative that focuses on global collaboration in training.

JLL had been awarded Highly Commended at the 2014 BIFM Awards in the Learning and Career Development category, and put forward by the institute for the Global FM Awards. JLL is also a BIFM Recognised Centre committed to delivering BIFM Qualifications in FM and a group member of the institute. The 2015 winners are: ● Platinum Award: BIFM – JLL Property and Asset Management Academy, UK ● Gold Award: IFMA – Westminster Schools Move to a Sustainable Campus, USA ● Silver Award: FMA – People and Productivity – Commonwealth Bank of Australia, Australia i http://globalfm.org/globalfmawards-of-excellence-2015/

ORGANISATION MEMBERSHIP

New members BIFM would like to welcome: ● Eni UK Limited ● HCM Group ● Heathrow Airport Limited ● IRT Surveys Ltd ● Ministry of Justice ● OCS One Complete Solution (Ire) ● Office & General Environmental Services ● Pickfords Move Management ● Southern Housing Group ● Total Facilities Management Ltd ● Ultra Facilities Services i www.bifm.org.uk/corporate membership, email corporate@bifm. org.uk or call +44 (0) 1279 7126750

BIFM TRAINING CAN YOU FUTURE-PROOF YOUR FM CAREER?

hen I was asked to do a slot on ‘Overcoming your personal skills gaps’ in the Careers Zone at this year’s Facilities Show it got me thinking about what makes a person ‘future proof’ in terms of building a long-term career in FM. What is it that can give people an edge in an increasingly competitive field?

FM has always been a fast-moving profession, and over time the range of roles and career opportunities has expanded massively. A person starting out today can choose between: a career in the supply side or a client organisation: specialise in ‘hard’ or ‘soft’ services; or focus on specific disciplines, such as austainability, health & safety, or security. Sector knowledge can also make you more marketable, building on in-depth experience of different types of organisational culture and priorities.

But what we’re hearing most about today is the significant range of people skills FMs need to equip them for challenging roles in which change plays a major part.

It’s more than just a question of being professional, competent and responsive to customer requests. Today’s FMs need to be effective leaders with a wide range of communications and relationship management skills.

They need to be successful negotiators and influencers who can get the best from relationships at every point in the often-complicated chain of customers and suppliers.

They need to be able to work confidently at every level and they need to be ahead of the game in anticipating the challenges that are likely to come their way.

The Think FM conference in May focused attention on the importance of engagement in the workplace as the basis for driving up productivity. For FMs this makes a twin impact – both outwardly in terms of supporting customers and users of facilities services, and inwardly for their own extended teams – so arguably the softer skills in FM have never been more important, nor the kind of adaptable attitude that has long been essential. But not everyone is equally equipped for those challenges, and we ignore the traditional capabilities at our peril: after all, someone still has to keep the buildings running! We need all of these things and will require a broader pipeline of talent than ever going forward. It’s about recognising your strengths and playing to them.

w

Jane Bell, director of Learning and Development Services, BIFM Training i For advice on CPD courses, qualifications, e-learning or in-house training for groups of staff contact us at BIFM Training on 020 7404 4440 or at info@bifm-training.com and www.bifm-training.com. Or share your thoughts and experiences with us on Facebook – facebook.com/ bifmtraining and Twitter - twitter.com/bifmtraining

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25/06/2015 10:52

FM DIARY INDUSTRY EVENTS 15 July | BIM workshop A workshop programme, presented

by BIFM and FutureFit, introducing BIM and explaining the importance of the process to facilities managers.

Venue: Crawley (TBC) Contact: Email Julian Carter at julian@secbe.org.uk or visit www.secbe.org.uk/futurefit for more information.

10 September | National Golf Finals Entry is via regional qualifiers.

Venue: Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, SG12 0SD Contact: For details of sponsor opportunities, contact Don Searle at don@c22.co.uk 7-9 October | IFMA’s World Workplace Conference & Expo Annual conference and expo for those who support facilities from FM, IT, PM and HR to engineering, security, real estate and sustainability/energy specialists.

Venue: Colorado Convention Center, Denver, Colorado, US Contact: See more at: www.worldworkplace.ifma.org 12 October | BIFM Awards The BIFM’s annual awards ceremony, bringing together the leaders in the sector with the winners to celebrate excellence in FM and giving national recognition to the leaders in the profession.

You can still enter or nominate an individual for the Lifetime Achievement Award. Sponsorship opportunities available.

Venue: Grosvenor House, London Contact: Visit www.bifmawards.org or email awards@bifm.org.uk Follow @BIFMAwards on Twitter.

15 October | Workplace Trends: Designing for inclusion The programme focuses on creating a welcoming, productive workplace for everyone, that goes beyond legislative compliance.

Speakers include Charlotte Sweeney, Department of Business, Innovation and Skills and Richard Baldwin, Derwent London.

Venue: 155 Bishopsgate, London, Contact: For more information, visit www.workplaceweek.com 9-14 November | Workplace Week A week-long convention, organised by Advanced Workplace Associates, celebrating innovation in the workplace. The week www.fm-world.co.uk 45 | 8 MAY 2014 | FM WORLD

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Send details of your event to editorial@fm–world.co.uk or call 020 7880 6229

includes tours of interesting workplaces, a convention on 12 November, and fringe events in aid of BBC Children in Need.

Contact: For more information, visit www.workplaceweek.com EAST REGION

9 July | North region summer ball Tickets cost £105 per ticket, and £1,050 for a table of 10.

Venue: Hilton Hotel, 303 Deansgate, Manchester M3 4LQ Contact: Email Sue Gott at north@ bifm.org.uk or visit www. tinyurl. com/bifmnorthball2015 to book.

30 September | Sustainability More information to follow.

Venue: EDF Energy, 329 Portland Road, Hove, East Sussex BN3 5SU Contact: Email Ian Fielder at ian.r.fielder@gmail.com for more information.

SOUTH WEST REGION

9 July | FM’s engagement with the board – Wellcome Genome Campus Jim Hood, customer service director and Duncan Parsley, capital projects director at one of the most important scientific research centres in the world: The Wellcome Trust Sanger Institute. They will speak on how the institute recognised the value the FM team brought to the organisation, utilising their knowledge. From 8am. A site tour follows.

Venue: Exchange Station, Tithebarn Street, Liverpool, Merseyside L2 2QP Contact: Email john.nahar@vervefm.co.uk or www.visit tinyurl.com/ nlcnvpn to book tickets.

HOME COUNTIES REGION 8 July | Managing contractors Robert Greenfield from the BIFM Health & Safety SIG will provide a presentation and workshop on managing contractors effectively to ensure compliance with UK Health and Safety legislation.

An update will also be given on the recent changes to the CDM Regulations. From 5.30pm.

Venue: Imagine Communications, Ferry Works, Summer Road, Thames Ditton KT7 0QJ Contact: Email Darren.Miller@ imaginecommunications.com or visit www.tinyurl.com/ooxcxld NORTH REGION 3 July | BIFM Merseyside environmental seminar BIFM Merseyside Group have teamed up with CBRE and other partners to be involved in the Liverpool Environmental Awareness Day. A seminar at 12:30 will see Daniel O’Connor from Warp-IT, speaking on asset recycling, and Greg Davies from Assurity Consulting, speaking on carbon management.

Venue: Exchange Station, Tithebarn Street, Liverpool, Merseyside L2 2QP Contact: Email mark.a.whittaker@ integral.co.uk to register interest.

9 September | BIM and soft landings – key learning event More information to follow.

Venue: Birley Building, Birley Campus, 53 Bonsall Street, Manchester M15 6GX Contact: Email mark.a.whittaker@ integral.co.uk to register interest.

SCOTLAND REGION 18 September | Security and serious organised crime Police Scotland to present on Serious Organised Crime, and Community Safety Glasgow to present on Security. Full details to follow.

Venue: Hilton Strathclyde Hotel, Phoenix Crescent, Bellshill, North Lanarkshire ML4 3JQ Contact: Email Isabel.Brown@ glasgowlife.org.uk for more information.

SOUTH REGION 8 July | Employment law and you A CDP event on employment law, including changes to the right to request flexible working, TUPE, the abolition of the statutory discrimination questionnaire and shared maternity leave.

Venue: Chichester County Hall West St, Chichester PO19 1RG Contact: Email Ian Fielder at ian.r.fielder@gmail.com or visit www.tinyurl.com/owplcko to book tickets.

9 July | Joint BIFM Home Counties & South Region Golf Day Qualifier for the BIFM National Golf Day in September.

Venue: Sandford Springs Golf Club, Kingsclere, Hampshire RG26 5RT Contact: Email Sophie Buck at sophie@fm-recruitment.co.uk, call 01635 39951, or visit www.bit.ly/1yVDCN1 to book.

29 July | All about catering A presentation on how catering adds value to FM contracts.

Venue: British American Tobacco, Southampton Contact: Email Ian Fielder at ian.r.fielder@gmail.com for more information.

18 September | Quarterly training day – legislation and compliance Full programme to follow.

Venue: Hilton Bristol Hotel, Woodlands Lane, Bradley Stoke, Bristol BS32 4JF Contact: Email Nick Fox at nicholasjamesfox@outlook. com or visit www.tinyurl.com/ bifmswqtd15 to book tickets.

SPECIAL INTEREST GROUPS 22 July | Ask WIFM: Panel discussion - challenges facing the sector Details to be confirmed.

Venue: Capita HQ, 65 Gresham Street, London EC2V 7NQ Contact: Email Tanya Brick at tanya_brick@hotmail.com 28 July | Catering and hospitality – the customer comes second Frazer Rendell, an international speaker, writer and consultant on employee engagement will show you the evidence why now is the time to change your understanding as to whether customer comes first or second. Rendell demonstrates that by putting the customer second, you can increase your customer satisfaction, your overall business performance and your organisation’s profitability.

Venue: Academy of Medical Sciences, 41 Portland Place, London W1B 1QH Contact: Email Paul Greenwood at paulg@tricon.co.uk or visit www. tinyurl.com/noxsrk4 to book.

6 August | Rising FMs Annual Quizcrawl Details to be confirmed.

Contact: Email Jason Gurd at risingfms@gmail.com 15 September | International – service management 3.0 Peter Ankerstjerne, ISS, Denmark will present how the key differentiator for service providers lies in the service management model and the ability to execute it.

Contact: Email ClaireSellick@ btinternet.com for more information.

FM WORLD | 2 JULY 2015 | 41 www.fm-world.co.uk

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FM MONITOR

PRODUCTS PUT TO USE

Call Greg Lee on 020 7880 7633 or email greg.lee@redactive.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

CASE

IN POINT FEATURE CASE STUDY

Advanced BMS provides total control for flagship bank HQ PROBLEM The headquarters of Standard Chartered Bank in Kuala Lumpur consists of numerous retail outlets, restaurants, parking and office accommodation. Owing to the nature of the main tenant’s business in banking and finance, the building accommodates a substantial IT infrastructure. Given this, and the low-carbon environment specified, an all-encompassing building management and monitoring solution was necessary.

SOLUTION The resource data management (RDM) system chosen provides complete control of the building’s VRV and split air conditioning systems, smoke exhaust fans and booster pumps, lighting, lifts, generators, and fire

and security systems. It also looks after air handling units and pressurisation fans.

Integrating these systems enables the RDM solution to exercise fine control over critical indoor climate parameters such as temperature and humidity, to maintain optimum environmental conditions for occupants and IT equipment.

OUTCOME All data is managed by the data manager; with PCs, smartphones and other external devices being used simply as viewing tools using any web browser on the device. Using the wealth of operating data collected, FMs can carry out periodic analyses to diagnose issues and inefficiency. This covers alarm and event management, trending, energy

management, scheduling and planned preventative maintenance (PPM), all supported by comprehensive historical data storage.

Call 0141 810 2828 for more information E: sales@resourcedm.com Visit www.resourcedm.com

Cool-Therm supplies chillers Manchester ‘in a better place Carrier chillers are cool in Swindon hospital project to deliver objectives’ for New Ludgate offices PROBLEM

PROBLEM

PROBLEM

Swindon Hospital recently undertook a major chiller replacement project, looking to save energy and improve efficiency.

Manchester City Council required a reliable method to carry over BIM data collated during the £100 million refurbishment of their Town Hall for use in the operational phase. They also sought a modern CAFM system to centrally manage all aspects of the site’s management.

When Carrier installed air conditioning at two new office buildings at 1 & 2 New Ludgate in London, it had to solve the challenge of a strict noise spec because its proximity to flats.

SOLUTION Cool-Therm installed two low-temperature Tonon chillers. The units provide chilled water to the hospital’s catering department. Also installed were low-temperature fan coils in the cold rooms, which are used to take advantage of the lower water temperatures. The project was carried out jointly with service provider Carillion.

OUTCOME The installation allowed the hospital to increase cooling capacity by 30 per cent without increasing energy consumption. The system also benefits from a greater capacity turn-down, with much smoother temperature control.

Visit www.cooltherm.co.uk for more information

42 | 2 JULY 2015 | FM WORLD

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SOLUTION Concerto provided a BIM integrated FM Help Desk solution to facilitate planned and reactive maintenance and display 3D BIM data when required. This smoothed the transition between the build and operational phase.

OUTCOME Long-term gains such as single point of data entry, easy access to information on the move and no duplications of data captured on site have offered proven efficiency savings.

Visit www.concerto.co.uk for more information

SOLUTION Carrier was working with the client, consultant and contractor and engineer SRW to enclose the AquaForce chillers in the basement. But the chillers’ delivery of excellent part-load efficiency and high-performance cooling in a compact meant it was possible to install them on the roof.

OUTCOME AC is supplied by six Carrier 30XAV 950 AquaForce chillers with VSD-controlled screw compressors, alongside three Carrier RBM 520 and three Carrier 30RBM 420 AquaSnap chillers.

Carrier’s team will be maintaining the chillers.

For more information, call 01372 220190, or email at danny.lear@carrier.utc.com

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25/06/2015 12:23

FM PEOPLE

MOVERS & SHAKERS

BEHIND

DATA

THE JOB NAME: Dave Parr JOB TITLE: Head of engineering & facilities ORGANISATION: Terminal 3, Heathrow Airports Limited

DAVE PARR

TOPIC TRENDS around the world and several different industries including both public and private sectors.

If you could give away one of your responsibilities to an unsuspecting colleague, what would it be?

Checking and responding to my emails.

If you could change one thing about the industry, what would it be?

Key responsibilities

I’m accountable for all building infrastructure and ambiance elements of the passenger journey within and around Terminal 3 from transport in through to the aircraft door and for the return journey back into the UK through the terminal.

Really make it customer-focused. The maintenance and repairs are something that will always happen in the background regardless of the business. If we fully understand the customers’ needs we will then make the right tactical and strategic decisions to deliver the right services at the right time, at the right costs and to the right standards.

OUR INTERVIEWEE RATES THE IMPORTANCE OF CURRENT FM TOPICS OUT OF 10. THE ‘AVERAGE’ SCORE (IN GREEN) IS TAKEN FROM OTHER RECENT INTERVIEWEES.

Ensuring compliance with legislation

9

9

AVERAGE

DAVE PARR

Introducing/ working with new forms of IT

5

5

Any interesting tales to tell?

What attracted you to the job?

It is a great place to work and I have the ability to have a positive impact on a fast-moving operation that touches 78 million people’s journeys. With the airports commission looking at the third runway option there are interesting times over the horizon.

Walking the South Korean Paralympic team out of the customs channel into the arrivals hall in 2012.

The team wouldn’t come out until everyone was ready and their flag was unfurled at the front. As they came out, there was a huge crowd to meet them, some in traditional costumes, some with drums and all singing and cheering.

7 8

My top perk at work is…

Getting to be involved in key events for the UK such as the Olympics, Paralympics and now the 2015 Rugby World Cup.

If I wasn’t in facilities management, I’d probably be…

How did you get into facilities management and what attracted you to the industry?

Which “FM myth” would you most like to put an end to?

Doing something in an operational environment.

That it’s easy and anyone can do it.

I started as an electronic/electrical engineer in the Royal Navy. In 2003 I moved into cleanroom How do you think facilities installations with a small management has changed in company near Southampton.

WHAT SINGLE PIECE the last five years?

After three months I decided OF ADVICE WOULD YOU Project scopes are more heavily the role was not for me. Then an GIVE TO A YOUNG FM analysed to give the customer ex-naval colleague called. He had STARTING OUT? what they need as opposed to moved into FM in a shopping “Approach everything with a what they historically wanted centre and was looking for can-do attitude; never start a and this is mainly due to the someone to backfill his role. sentence with technical and commercial ’the problem is…‘.”

What’s been your career high expertise of the FM teams to point to date? ensure we deliver more quality Being heavily involved in a major change for less cost due to everyone being better informed. programme to set the whole airport engineering And how will it change in the next five years? and asset management function up to work more There is a lot of innovation out there for smarter effectively and efficiently. buildings and we will see more of this to make What has been your biggest career challenge everything more efficient and cost-effective. to date?

Dealing with a regulated environment and the vast quantity and diversity of key stakeholders and their business needs which literally come from all www.fm-world.co.uk

43_Behind the Job.indd 43

Working on energy-efficiency initiatives

Have you got a story to tell? We are looking for facilities managers to feature in Behind the Job. Contact the team at editorial@fm-world.co.uk for more information

Adapting to flexible working

5 3

Maintaining service levels while cutting costs

8 10

Adapting FM to changing corporate circumstances

8 10

FM WORLD | 2 JULY 2015 | 43

25/06/2015 10:52

Appointments

Call the sales team on 020 7324 2755 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

JOBS PLAN YOUR NEXT MOVE

on the move New features available through your smartphone See the latest job listings View all the jobs from the website Search or browse to find the right opportunities Create and update your live email job alerts View jobs directly from your email alerts Save and apply for jobs Save jobs to your profile Email jobs to yourself or friends Apply for the right jobs first using your saved CV Keep track of all your jobseeking activity

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APPOINTMENTS

He Hexagon FM – Connecting People and Companies to create gr great careers in Facilities Management Driven by frustration with the recruitment industry, Hexagon FM set out to improve the impression of recruitment by matching exceptional candidates to their clients and helping them both meet their long term objectives in the workplace.

We listen to the needs of our candidates and help provide them with introductions to companies who are going to help them achieve their long term career aspirations, making a happy and engaged workforce.

Working with our clients, we work with them review their specification to ensure it is not only fit for the business now, but also moving forward, helping them to future proof for growth. We also verify the candidate’s ability to do the job they are being hired for, mitigating the risk.

We take care of the end to end process, saving you time, making it easy and allowing you to carry on with your day to day duties.

Removing the headache involved with recruiting new staff! www.hexagonfm.co.uk Tel: 0121 354 3540 Mobile: 07453 316435 jobs.fm-world.co.uk

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REQUESTS

Unless otherwise stated, all surveys mentioned on this page will keep your contact details confidential at all times and not use them for commercial purposes

SURVEYS / POLLS / EVENTS / RESEARCH

CALLS TO

ACTION HERE’S WHERE WE BRING TOGETHER ALL THE LATEST REQUESTS FOR YOUR INPUT – AND THE REASONS WHY IT’S WORTH YOUR WHILE TO GET INVOLVED ( = DEADLINE FOR ENTRIES)

FM WORLD'S 2016 GUIDE TO CAREERS IN FACILITIES MANAGEMENT What Every year, the BIFM / FM World Guide to Careers in Facilities Management explains what FMs do to those considering whether to pursue a career as a facilities manager.

The next version of this popular guide comes out in the autumn.

Commitment FM World would like anyone who's happy to tell us about the job they do, and how they became an FM in the first place, to get in touch. We'll then talk to you, take down your story and present it in the guide. Each interview should take no more than fifteen minutes over the phone. We're also looking for people to talk about the success you've had as a result of undergoing further professional training, at whatever level.

Why Like us, you'll doubtless be keen to promote the work you do to the next generation. Your story will help us paint a picture of the variety and dynamism within facilities management at all levels. The guide will work on two levels – as a recruitment tool to help teachers and others explain FM to pupils; as an introduction to young people in general about the joy of a career in facilities management; and as a guide to the world of further development training for established FMs. 2015 GUIDE TOCAREERS IN FACILITIES MANAGEMENT

What The BIFM Lifetime Achievement Award Commitment This category is now free to enter, or you can nominate an individual for the award.

Nominations should also have between one and three 'supporting sponsors' listed in a written statement.

Why This award is the only category which remains open to enter. It recognises individuals who have made a significant contribution to the FM profession over the course of their career.

Previous winners include Frank Duffy, Keith Alexander and the late Chris Stoddart.

Notes A written statement nominating an individual must be emailed to awards@bifm.org.uk.

Sponsored by

Email editorial@fm-world.co.uk to register your interest Please get in touch by 17th July

www.bifmawards.org 31st July 2015

OUR WORLD FM DAY #15MINUTESOFFMFAME – THANK YOU! What happened On 10th June – the eighth annual World FM Day today – we asked forty FMs to come forward to help us paint a picture of a typical day in FM – by taking their own 15-minute slot to explain exactly what they’re up to at the time they went 'live on the day.

How did it go There was a tremendous response from FMs far and wide, and we were happy to play our part in this global celebration of the profession. We'd like to thank in particular the people who made themselves available on the day, who were: Steven Moore, Andrew Hulbert, Olumide Aina, Sajna Rahman, Nick Finch, Julie Anderson, Steve Bursi, Darren Hackett, Charlotte Miller, Brian Harte, Jane Sheard, David Morris, Rob Cunliffe, Gareth Pretty, Stuart Logan, Nick Galloway, Rishi Sharma, Guy Stallard, Peter Brogan, Deborah Rowland, Caroline Hutchins, Duncan O'Rourke, Neil Everitt, Will Bowen, Julie Kortens, Emma Vincent, Fraser Talbot, Rebecca Hodgson, Ronnie Haswell, Martin Pickard, Tom Billington, Fionnuala Byrne, Heidi Schwartz, Mick Anderson, Francis Carragher and Daniel Cabezas.

What's next We'll be using some of the blog content in the 2016 Guide to Careers in Facilities Management and we're already planning on running a similar 15 Minutes of FM Fame live blog next World FM Day. You can still scroll through the full blog at www.fm-world.co.uk/news/fm-industry-news/15-minutes-of-fm-fame-live-blog/ IN THE NEXT ISSUE OUT 16 JULY

REPORT: BIFM LEADERS' FORUM – LOW PAY AND PERFORMANCE /// FEATURE: HOW CHISWICK PARK HAS DEVELOPED /// BIFM's 2015 SUSTAINABILITY REPORT /// COURT REPORT - LEGIONNELLA /// COMPLYING WITH THE EQUALITY ACT /// ALL THE LATEST NEWS AND BUSINESS ANALYSIS 46 | 2 JULY 2015 | FM WORLD

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FM CALENDAR JULY

YOUR CAREER OUR COURSES TRAINING FMs FOR OVER 20 YEARS

Telephone

+44 (0)20 7404 4440

facebook.com/bifmtraining

6 7-9 8-9 8-9 9 14-16

Study Skills Professional FM 1 Project Management DSE & Workstation Risk Assessments FM Governance & Risk Understanding FM

AUGUST 11-13

Understanding FM

SEPTEMBER 8-11 8-10 9-10 9 10 10 15 15 15-17

IOSH Managing Safely Professional FM 2 Introduction to Sustainability Financial Management 1 Financial Management 2 Introduction to Catering Contracts Selecting and Controlling Contractors on Site The Tender Process Understanding FM

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twitter.com/bifmtraining

linkedin.com/company/bifm-training

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