FM World 8 October 2015

THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 8 OCTOBER 2015

FMW www.fm-world.co.uk

BIG SCIENCE How the FM team at the Wellcome Trust Genome Campus supports the work of researchers

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VOL 12 ISSUE 18 8 OCTOBER 2015

CONTENTS

08| New energy regime

20| Courting success

24| FM genetics

NEWS

OPINION

FEATURES

08 CRC faces chop in government energy tax review 09 Edinburgh City Council decides against FM outsourcing 10 Project of the fortnight: Willesden Green Cultural Centre, Brent, London 11 Think Tank: Will EU ruling mean for more costs for FM? 13 News analysis: Government is indicating that going green is not the priority it once was 14 Business news: Graeme Davies: Government set to ‘sweat’ its property assets 15 FM division makes a big contribution to Kier’s results 16 In Focus: Andrew Hulbert, managing director of Pareto FM

18 Emma Vincent compares the joys of strategic and operational FM, and Simon Francis adds campus timetabling to his skill set 19 Five minutes with Mark Bradshaw, director, property & workplace consulting at Capita

MONITOR

28| Office support

20

Law-inspiring: The Dublin County Courts of Justice PFI project rewrites the book on building design, operational management and energy use

24

Supporting the gene geniuses: Facilities management at the world-class Wellcome Trust Genome Campus research site has to match the ambitions of the scientists

28

My life in furniture: John Fogarty charts his role in the development of office furniture from the end of the Mad Men era to the rise of the Millennials

33 Insight: Market intelligence 34 Legal update: The Road Traffic Act 35 How to: Prevent urban explorers accessing properties 36 Technical: Common mistakes to avoid during periodic inspection and testing

REGULARS 38 41 42 43 44 46

BIFM news Diary of events Case in point Behind the job Appointments Calls to action

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Cover illustration: WELLCOME TRUST GENOME CAMPUS

visit twitter.com/fm_world FM WORLD | 8 OCTOBER 2015 | 05

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Think fresh

Think big

Think better Innovative thinking can help you find better ways to manage your MRO procurement strategy; ways that can uncover hidden costs and unlock big savings.

Ways that could save as much as 35% of your MRO budget.

Savings that help your business to be more efficient and more successful, not only now, but into the future.

The key is actionable data insights, created by examining your consumption behaviour in a different, better way. We’ve already worked with several leading FTSE organisations to unlock value through innovative thinking.

Now we’re ready to work with you.

We should be talking.

E: lets-talk@rs-components.com W: uk.rs-online.com/working-together LinkedIn: https://www.linkedin.com/company/rs-mro-procurement

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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk

MARTIN READ

EDITOR COMMENT

EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ assistant editor: James Harris ⁄ news editor: Herpreet Kaur Grewal ⁄ sub editor: Deborah Shrewsbury ⁄ content development executive: Martha Harris ⁄ consultant art director: Mark Parry ⁄ art editor: Nicola Skowronek

LEADER

ADVERTISING AND MARKETING email: sales@fm-world.co.uk senior sales executive: Darren Hale (020 7880 6206) ⁄ senior sales executive: Jemma Denn (020 7880 7632) ⁄ sales executive: Jack Shuard (020 7880 8543) / case in point sales: Greg Lee (020 7880 7633) recruitment sales: Sabmitar Bal 020 7880 7665 PRODUCTION production manager: Jane Easterman senior production executive: Aysha Miah PUBLISHING publishing director: Joanna Marsh Forward features lists and media pack available at www.fm-world.co.uk/about-us

’m sorry, what? A leader comment column? Damn it, if only I could hear myself think over all this talk about offices not allowing people to think.

Ah yes, autumn – the UK’s unofficial office design season, at least for those close to London. Any FM tasked with a fit-out project should make the most of this period between late September and November when most office design events occur, along with a slew of office productivity surveys. It’s worth identifying the broad trends determined by those taking part in this autumn’s conferences and exhibitions, and we’ll be reporting more on these as the season progresses.

Already we’ve an early contender for top topic, one suggested by furniture manufacturer Steelcase – and it’s that of distraction. Specifically, the ease with which office workers are distracted by others in the workplace, and the effect all that distraction has on both personal and organisational performance.

Steelcase’s research specialist Veerle De Clerck says that working in a surrounding open environment “can hinder productivity”. He explains how employers and employees alike have “a poor understanding of what attention is, let alone how it can be managed. This phenomenon is being caused by a poor understanding of how to manage attention in the workplace”. But is it a case of managers ‘managing’ attention? Seems to me that any attempt to provide the perfect knowledge work environment can only ever be a snapshot in time. People of all ages still desperately want to work in offices, for the social and corporate cohesion functions the office fulfils. But the work itself? How it’s produced is an increasingly personal choice.

One of the key elements of the open-plan office – its very openness – surely makes distraction more likely. So are we back to cellular offices and silos? Not likely.

The evidence from offices I’ve seen over the past two years suggests that we’re all seriously underplaying the value of a magical and cost-effective piece of personal productivity equipment. Those seeking to isolate themselves with whatever they’re tasked with doing just turn to - a pair of headphones. Who needs a meditation room when your choice of music in your headphones can fulfil that function? Or how about the other extreme, total quiet in the office (a steadily rising trend)? There are apps that can pump coffee shop ambience into your ears if that’s what helps. The point is that many knowledge workers, particularly millennials, are today micromanaging their own hyper-personal working environments, technology enabling the extreme customisation of whichever audio and visual stimuli they require to attain required productivity levels. And it’s a personal working environment that can move with us to whichever first, second or third spaces we see fit.

So if contemporary knowledge workers are as uniquely individual as this in the way they work, surely fitout priorities from an FM’s perspective eschew fleeting furniture fashions and fabrics and instead come back to the basics – the right temperature, the cleanest washrooms, the best focused lighting etc. – so that when workers do break out of these personal performance bubbles they have everything they need.

I

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EDITORIAL ADVISORY BOARD Simon Ball, business development director, Mitie ⁄ Martin Bell, independent consultant / Lucy Jeynes, Larch Consulting / Nick Cook, managing director, Avison Young ⁄ Rob Greenfield, health & safety business unit director, myfm ⁄ Ian Jones, director of facilities, ITV ⁄ Liz Kentish, managing director, Kentish and Co. ⁄ Josh Kirk, facilities manager, JLL ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Geoff Prudence, chair, CIBSE FM Group ⁄ Jeremy Waud, chairman, Incentive FM group⁄ Jane Wiggins, FM tutor and author Average net circulation 13,326 (Jul 14 – Jun 15) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM)

by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Polestar Stones ISSN 1743 8845

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“Many knowledge workers, particularly millennials, are micro-managing their own hyperpersonal working environments”

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ENERGY EFFICIENCY

ALAMY/GREEN ALLIANCE

CRC faces chop in government energy tax review The government has opened a review of the current system of business energy taxes in a move that could spell the end for the Carbon Reduction Commitment.

The consultation, Reforming the business energy efficiency tax landscape, launched in September, sets out new proposals to simplify the current system after the government canvassed opinion from businesses and academics (as reported in FM World in 2012).

The review has three stated aims: boosting productivity; supporting growth; and decarbonising the economy.

In practice, this means that organisations will face one tax and one reporting scheme.

Under the proposals the existing scheme, the Carbon Reduction Commitment (CRC), which has been criticised for being too complex, would be abolished.

It requires participants to monitor and report their energy use and to buy allowances for every tonne of carbon dioxide they emit.

Launched in 2010, the scheme made it a legal requirement for some large organisations in the UK to take up cost-effective energy measures.

The proposal looks to move towards “a single tax by abolishing the CRC and moving the revenue raising element into a single business energy consumption tax”.

In the statement announcing the review, Amber Rudd, Secretary of State for Energy and Climate Change, said: “Moving to a low-carbon economy is vital for our long-term economic and environmental prosperity, and we are determined to do so in a way that backs business and helps them to innovate, grow and create jobs.

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“We want to reduce the burden on business and make it easier for them to grasp the opportunities that clean growth represents,” she added.

In response, the UK Green Business Council welcomed

the move to a single reporting scheme.

Richard Griffiths, senior policy adviser, said: “Moving to a position where organisations are faced with just one key reporting scheme should help to free up

organisations’ resources and allow them to focus on delivering energy savings, rather than administration.”

The consultation is open until 9 November and the government is welcoming views from businesses, organisations and the public.

The consultation is also asking participants to consider the impact a single tax would have on the public sector and charities, and whether incentives could help drive additional investment in energy efficiency and carbon reduction.

For more on this story, see News Analysis, page 13.

Consultation: reforming the business energy efficiency tax landscape can be found at www.tinyurl.com/qya6joj

CLIMATE CHANGE

Gore doubts UK’s ‘green’ commitment Al Gore, former US vice-president and renowned environmentalist, has questioned the UK’s commitment to tackling climate change, saying he is “puzzled” by recent decisions to scrap a number of pro-climate policies, including those aimed at green buildings.

Speaking at a recent Green Alliance and CBI event on the forthcoming Paris climate negotiations, Gore listed policies the UK government has scrapped.

Cancellation of the zero-carbon new homes and buildings policies and the Green Deal headed his list.

Fixing The Foundations: Creating A More Prosperous Nation, launched by Sajid Javid, Secretary of State for Business, two days after the Summer Budget, states that “the government does not intend to proceed with the zero-

carbon Allowable Solutions carbon offsetting scheme, or the proposed 2016 increase in on-site energy efficiency standards”.

The zero-carbon buildings policy was first announced in 2007.

Both the 2016 zero-carbon homes target and the 2019 target for nondomestic zero-carbon buildings

will be dropped, and there will be no changes to Part L in any form during 2016, says the document.

Gore asked: “Will the UK change? Will it provide the leadership that its friends around the world have always admired?”

John Alker, director of policy and communications at the UK Green Building Council, said: “Al Gore has issued a major challenge on UK climate leadership ahead of the crunch talks in Paris and it is essential that his rallying cry is heard in Treasury. However, the responsibility doesn’t rest solely with government. The voice of progressive business must also be heard, demonstrating why policy certainty is so important and how companies are making strides to drive down carbon in their own investments and operations.” www.fm-world.co.uk

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NEWS

BRIEFS Firms are in ‘survival mode’

Edinburgh City Council opts not to outsource FM The City of Edinburgh Council has decided against outsourcing its facilities management services.

In a finance and resources committee meeting last month, the council agreed on a number of proposals in order to address a £126 million budget shortfall over the next four years.

The council has put forward an outsourcing strategy that was said to deliver an estimated £9 million in savings a year, and up to £80 million over 10 years.

But the council rejected these plans, following on from its

decision not to outsource its FM services to Mitie in 2012, in what was a £38 million contract.

The council will put together new proposals, which involve delivering the services in-house, with ‘specialised support’.

Councillor Alasdair Rankin, finance convener, said: “This is the start of a long process. There were some important decisions made today and we have agreed the framework for achieving the savings needed over the next four years.

“With greater demand for our

services and our overall budget remaining the same we need to take action to ensure we safeguard frontline services for the people of Edinburgh.

“We are very clear about the scale of the financial challenge that the council is facing. We will work tirelessly to ensure that the services we provide are the ones which people need and want.

The decisions taken today are the next step to achieving this.”

The council will hold further discussions on compulsory redundancies, with a report expected at the end of October.

Last week, the Edinburgh branch of Unison, a trade union representing staff providing public services, said as many as 3,000 jobs could be at risk from the local authority’s budget cuts.

JEROEN NOORDELOOS/ANTHONY BROWN

Dutch university to run BIFM courses The BIFM has announced that NHTV Breda University of Applied Sciences will be a new BIFM-recognised centre delivering the BIFM Level 5 Qualifications in FM. The centre in the Netherlands will be the first in mainland Europe to deliver the professional body’s qualifications outside of employer-run centres – opening access to a wider audience of FM professionals looking to advance their careers with the attainment of specialised qualifications.

The university welcomes students from more than 60 countries and FM is one of its specialist disciplines.

Students will achieve a BIFM Level 5 Qualification in facilities www.fm-world.co.uk

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the NHTV programme for international real estate and FM, said: “As the only Englishtaught facility programme in the Netherlands, we offer cross-cultural programmes which prepare students for an international career in the facility management industry.” management as they study the English-taught bachelor’s programme on international real estate and facility management.

The bachelor’s programme is run over a three to four-year period and is designed to prepare students for management-level positions in an international setting.

Gienke Osinga, director of

Service provider Carillion has been announced as the headline sponsor for the 2015 BIFM Awards. Speaking of the new partnership, Nigel Taylor, managing director, Carillion Services, said: “These awards reflect the vital role of FM in ensuring and creating the longterm value of the UK private and public sector infrastructure.”

●

The Chartered Institute for Personnel and Development (CIPD) has found that a fifth of organisations are stuck in ‘survival mode’, which stops them making the productivity gains needed to implement the Living Wage.

Its report, Investing in Productivity, shows a link between an organisation’s mindset and its relative productivity.

The report’s author, CIPD chief economist Mark Beatson, said: “Too many businesses are being held back by an ‘ambition ceiling’ that is preventing them from making the productivity gains needed to achieve business growth and implement the new National Living Wage without risk of job cuts.”

CoreNet surveys wellbeing Corporate wellness initiatives represent a “significant trend”, according to 80 per cent of respondents to an open online survey conducted by property firm Core Net Global.

In the open online survey conducted by the association for corporate real estate professionals, only 20 per cent say wellness is a “passing fad” and, more than 62 per cent report that their companies had instituted wellness initiatives in the past six months. Only 38 per cent say they had not.

Tim Venable, CoreNet Global’s senior vice-president, knowledge and research, said: “These results show the growing importance that companies are placing on wellness programmes.”

Home workers ‘lonely’ Almost two-thirds of employees who work from home miss mixing with colleagues, according to research from global workplace provider Regus.

The research, which surveyed more than 4,000 senior business people in the UK, found that 36 per cent of home workers ‘get lonely’, and more than half of respondents feel the need to schedule trips outside of the house.

Nearly one in five (17 per cent) of those surveyed say that family members resent the fact that space in the home is set aside for office use.

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PROJECT OF THE

FORTNIGHT NEWS BULLETIN

Edinburgh rejects proposal to outsource FM Edinburgh Council has opted not to outsource its facilities management services.

In a finance and resources committee meeting last month, the council agreed on a number of proposals to address a £126 million budget shortfall over the next four years. The council had put forward an outsourcing strategy that was said to deliver an estimated £9 million in savings a year, and up to £80 million over 10 years. But it rejected these plans, following on from its decision not to outsource its FM services to Mitie in 2012, in what was a £38 million contract.

The council will put together new proposals that involve delivering the services in-house, with ‘specialised support’.

Councillor Alasdair Rankin, finance convener, said: “This is the start of a long process. There were some important decisions made today and we have agreed the framework for achieving the savings needed over the next four years.

“With greater demand for our services and our overall budget remaining the same we need to take action to ensure we safeguard frontline services for the people of Edinburgh. We are very clear about the scale of the financial challenge that the council is facing.”

The council will hold further discussions on compulsory redundancies, with a report expected at the end of October. The Edinburgh branch of Unison, which represents staff providing public services, said as many as 3,000 jobs could be at risk from the local authority’s budget cuts.

WILLESDEN GREEN CULTURAL CENTRE, BRENT, LONDON BUILDING SERVICES SPECIALIST: LJJ ARCHITECTS: AHMM (Allford Hall Monaghan Morris

LJJ builds a cultural hotspot Building services specialist LJJ has completed a £2.8 million M&E installation project at a community resource centre in the London Borough of Brent.

The Willesden Green Cultural Centre has been designed by AHMM (Allford Hall Monaghan Morris) architects to a BREEAM ‘excellent’ standard. The centre houses a mix of facilities including a library, museum, study space, galleries, archive and café.

Constructed over four storeys, the centre has been extended from the original library structure, built in 1894, which has also been refurbished.

A ground-floor reception forms the physical link between the old and the new buildings.

For the project, LJJ has created a new energy centre that will also serve the adjacent development of 95 apartments.

The project presented significant challenges for LJJ. The energy centre is below ground level, which necessitated lowering in the five-and-a-halftonne combined heat and power (CHP) unit.

Alongside the CHP, the energy centre has a switchgear for power, lighting, fire and security systems and two gas-fired boilers.

Woven throughout the building are a number of energy-efficiency measures developed by LLJ. The centre is naturally ventilated, with automated window opening linked to more than 30 sensors that measure temperature, wind, rain and carbon dioxide. Additional cooling capabilities are provided by air-handling units.

A DALI (digital addressable lighting interface) lighting control system ensures that the centre operates at a high level of energy efficiency.

Features of the system include automated dimmable control based on absence detection and daylight sensors.

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Fidgeting is good for you, claims research A study on sedentary behaviour suggests that fidgeting can reduce the health risks associated with sitting for long periods at a time.

Published in the American Journal of Preventative Medicine, it used data from the United Kingdom Women’s Cohort Study.

It is thought that sitting at an office desk or watching TV may increase the risk of death and conditions such as diabetes. Crucially, this higher risk is known to persist even among those who undertake the recommended amount of exercise each day.

It examined the link between sitting time and mortality in 13,000 women.

Participants were asked to rate their level of fidgeting on a scale of 1 to 10, (1 being the lowest). Three groups were created: low, medium and high levels of fidgeting. The high-fidgeting group tended to be younger, static for longer, comprise more smokers, lower levels of physical activity, longer sleep times, higher levels of education, and of higher social class.

Results replicated the findings of previous studies that showed sitting for longer increases the risk of ‘all-cause’ mortality, even among those meeting the recommended level of exercise. But the research found that fidgeting changed the association between sitting time and mortality as it appeared to remove the link between longer sitting times and subsequent mortality. The study seems to show that simple behaviour – fidgeting – may be able to offset the bad effects of sitting for long periods.

Robyn Jones, CH&Co founder, dies The founder of CH&Co, Robyn Jones OBE, has died after a long illness.

Jones founded Charlton House, as it was then called, in 1991 from the back bedroom of her house. In the following years, she and her husband Tim, who joined as chairman in 2000, built it up to be one of the largest independent food service companies in the UK, with an annual turnover of £120 million.

This year, Robyn and Tim Jones merged their company with Host Catermasters retaining the CH&Co name, with Tim becoming chairman of the new company and Robyn remaining as founder.

Robyn Jones was awarded an OBE in the Queen’s New Year’s Honours list.

She took an active role in many charities and industry organisations.

Bill Toner, CEO of CH&Co Group, said: “Robyn was truly indomitable, never letting anything get in her way. Not only did she develop a wonderful company that was well known for its exacting food standards and service, she developed a skilled team who have all gained significantly from her leadership.”

She is survived by her husband Tim, and their children, Tabitha and Blake. www.fm-world.co.uk

01/10/2015 11:29

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FM won’t be affected much 33%

THINK TANK

OUR READERS SAID… We asked our LinkedIn and mailing list members: Will European Union ruling mean more costs for FM? Additional cost and a problem for FM 67%

A recent Court of Justice of the European Union ruling - that travel time counts as work time - could affect the facilities management supply chain.

All 28 nations of the European Union are bound by the decision.

The court says its decision applies to workers such as those who “do not have a fixed or habitual place of work, the time spent by those travelling each day between their homes and the premises”.

For FM, that could include cleaners or other kinds of workers who do shift work.

The ruling is based on a decision on a case about the Spanish security company Tyco. It states: “The journeys of the workers to the customers their employer designates is a necessary means of

providing their technical services at the premises of those customers.

“Not taking those journeys into account would enable Tyco to claim that only the time spent carrying out the activity of installing and maintaining the security system falls within the concept of working time, which would distort that concept and jeopardise the objective of protecting the safety and health of workers.”

Tim Oldman, CEO of workplace consultancy Leesman Index, said: “Patently, the ruling is going to present a major challenge to some operational parts of the facilities management supply chain.”

Kevin White, managing director of Working Time Solutions, a provider of workforce planning and management software and

services, is worried that the ruling could have “a devastating impact on productivity and efficiency for organisations with a significant number of employees who don’t have a fixed place of work”.

We asked you whether you think this ruling will affect your business negatively or not? Most of you – 67 per cent – agreed that it would lilely mean additional costs for FM departments.

One respondent said: “It is already causing a stir amongst potentially eligible staff and others concerned that they will lose out. Working in areas that are expensive to live [means] many employees travel long distances

to work each day. Staff are now expecting to be fully paid from home from wherever they live, which will make service delivery costs unsustainable.”

Another said: “One employee, who chose to live over 150 miles from the work area because homes there are affordable, now seriously expects to commence paid work from the moment of leaving home!

That is a massive amount of the daily work hours spent driving to each day’s assignment and back.

The government seems to have gone communist.”

Just a third of you thought the ruling would not affect the FM industry that much.

GETTY IMAGES

Hospitality represents largest Living Wage bill Support services, especially the hospitality sector, will have the largest wage bill as a result of enacting the National Living Wage (NLW), according to research.

A study by the Resolution Foundation think tank suggests that 2.7 million employees would benefit from the increase announced by George Osborne in the Summer Budget.

Of these, 46 per cent work in just three high-level industries: wholesale and retail; hospitality (accommodation and food services); and support services.

Nearly every second employee in hospitality (48 per cent) would be affected by the introduction of the National Living Wage, which will be introduced at £7.20 next April, rising to £9 an hour by 2020. www.fm-world.co.uk

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Support services (38 per cent of those affected in this industry work in cleaning) and retail face larger wage bill increases than most sectors – by far the biggest increase is expected to be in hospitality at 3.4 per cent in 2020.

As low-paying sectors, the bite associated with the National Minimum Wage (NMW) in these industries is already much higher than in the rest of the economy, says the research.

They will rise further in the

coming years. For example, the NMW had a bite of 74 per cent in retail in 2014; that is expected to rise to 88 per cent by 2020. A similar increase is likely in support services (from 72 per cent in 2014 to 85 per cent).

Yet even after these increases the pressures in retail and support services fall short of the one prevailing in hospitality in 2014 (93 per cent).

By 2020, the bite in hospitality is set to rise beyond 100 per cent, meaning that (at least) half the employees in the industry will be paid the NLW or less, says the study.

Exploring the impact of the National Living Wage on employers can be found at www.tinyurl.com/ nlwresearch2015 FM WORLD | 8 OCTOBER 2015 | 11

01/10/2015 16:31

“We can’t afford to take risks when we appoint outside contractors”

Robert Marsh, Director (Electrical), Johnathan Hart Associates

All ECA contractors undergo a thorough examination of their financial position as well as their technical skills; and their clients are protected by an insurance-backed warranty and bond.

ONE THING LESS TO WORRY ABOUT. To find an ECA contractor that’s right for you, visit:

www.eca.co.uk @ECAlive

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/ECAlive

Electrical Contractors’ Association

23/09/2015 16:25

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ENERGY POLICY

Is the UK backtracking on carbon reduction pledges?

The Treasury says it is aiming to simplify energy efficiency policy for businesses

HERPREET GREWAL newsdesk@fm-world.co.uk

Last month Al Gore, former US vice-president and renowned environmentalist, questioned the UK government’s commitment to tackling climate change, saying he is “puzzled” by recent decisions to scrap a number of pro-climate policies, including those on green buildings (see News, page 6).

Two days after the Summer Budget Sajid Javid, Secretary of State for Business, launched the document Fixing The Foundations: Creating A More Prosperous Nation. It laid out plans that included the government not proceeding with its zero-carbon Allowable Solutions carbon offsetting scheme, or the proposed 2016 increase in on-site energy efficiency standards; both the 2016 zero-carbon homes www.fm-world.co.uk

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target and 2019 target for nondomestic zero carbon buildings were to be dropped. And last month the government began a review of business energy taxes in a move that could mean the end for the Carbon Reduction Commitment (also page 6).

Given all this activity, it would be easy to conclude that the government is downsizing its commitments to helping businesses achieve green targets.

September‘s report from one of the UK’s leading employers’ groups, the Engineering Employers’ Federation (EEF) –

suggested government should cut the overall burden of energy taxation and levies for companies because policies aimed at reducing industrial greenhouse gas emissions centred on taxes and levies have not proved effective. One of these has been the Energy Savings Opportunity Scheme (ESOS), but the report suggests that four other separate but overlapping regulatory programmes are attempting to drive energy efficiency and emissions improvements in business, each with its own reporting and compliance obligations and timelines. These include the EU Emissions Trading System, Climate Change Levy and Climate Change Agreements, CRC Energy Efficiency Scheme, the mandatory greenhouse gas reporting under the Companies Act, as well as ESOS. Businesses’ electricity bills include “a baffling range of levies supporting decarbonisation of the grid”. EEF suggests ending the CRC Energy Efficiency Scheme (CRC) and if necessary recovering its revenue stream through adjustments to the level of Climate Change Levy paid by former CRC participants. It says a new voluntary Energy Efficiency Investment Tax Discount should be introduced. It also called for the numerous levies aimed at supporting low-carbon electricity generation on bills to be replaced with a single low-carbon levy.

YouGov recently surveyed 1,087 businesses across the UK on behalf of FM firm Mitie, finding that almost half of companies are preparing to cut jobs in response to an expected rise in energy prices over the coming year. This

“Bills include ‘a baffling range of levies supporting decarbonisation of the grid’ ”

highlights how the predicted increase in energy prices threatens “to undermine business sentiment and hit jobs”. Fifty-three per cent of firms expect energy bills to rise; one in 10 expects an increase of more than 10 per cent this year.

Forty per cent of companies say they are prepared to review their staffing levels in response to a rise in energy costs. The impact is likely to be most severe in the transport sector, where 62 per cent of businesses would review staffing levels, and manufacturing, where 49 per cent would do so.

Hardening attitudes The research reveals hardening business attitudes towards the environment. Just 15 per cent of those surveyed see minimising their environmental impact as highly important. Meeting government energy targets is seen to be the least vital energy issue businesses face across all sectors.

The government’s energy policy is also brought into question.

Just 3 per cent of businesses see a financial benefit from energy policy, with transport and retail feeling particularly hard-hit.

Almost half of businesses say the government’s energy policies have increased their running costs (41 per cent), while affordable energy prices are the top priority for 44 per cent of businesses. Only 5 per cent of respondents say hitting targets to cut greenhouse gases is of high importance.

Jo Butlin, director of Mitie energy, said: “These results highlight the impact the cost of energy has on economic growth and levels of employment…

Businesses have no influence over price, but they can implement efficiencies and ensure they are getting the best possible deal to negate the expected price increase.

We helped one financial institution save £5 million a year on energy costs, so the opportunities for efficiencies are there.”

IKON

FM NEWS ANALYSIS

FM WORLD | 8 OCTOBER 2015 | 13

01/10/2015 17:12

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ANALYSIS

Government set to ‘sweat’ its property assets GRAEME DAVIES newsdesk@fm-world.co.uk

On taking office in 2010, the coalition set about a drastic deficit reduction programme. The government’s vast and sprawling property portfolio was identified as an easy way to slash costs.

The programme has been a considerable success; the property portfolio has been rationalised significantly, resulting in lower ongoing costs as well as significant

receipts for the government from the sale of property. By 2014, towards the end of the coalition’s term, central government’s estate had shrunk by more than 2 million square metres, slashing £600 million from annual running costs while also banking more than £1.4 billion in proceeds from the sale of excess land, buildings and other assets.

But a lot of the early obvious gains have already been banked,

while targets for further reductions in the size of the government estate and the bill attached to it remain ambitious and stretch out into the early years of the next decade. The 2014 update to the government’s estates policy laid out plans to cut the average space per full-time equivalent employee to just 8 sq m by 2018 – in 2012 this figure was 13 sq metres and by 2014 had shrunk to 11.9 sq m. The government also wants to bank up to £5 billion from the sale of more assets by the end of this Parliament in 2020.

The government aims to harness the efficiencies made possible through modern and intelligent working practices.

There are various strands to this – from encouraging flexible working practices such as hot-desking and also promoting sharing between local and central government

Contract wins

NEW BUSINESS G4S Facilities Management has won a £1.8 million contract to deliver services at the Transport Research Laboratory, whose HQ, Crowthorne House, is in Wokingham, Berkshire. Under a threeyear deal, the firm will deliver catering, hospitality, cleaning, security, reception, handyman, portering and postal services to 350 TRL employees FM provider Anabas has taken a new contract with global biopharmaceutical firm AbbVie to supply a range of services at the company’s UK headquarters in Maidenhead, Berkshire.

The contract includes provision of FM including M&E maintenance, cleaning, reception, security, catering, grounds maintenance and other related workplace services. Anabas has also 14 | 8 OCTOBER 2015 | FM WORLD

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extended a cleaning and maintenance deal with Tribal across its seven UK sites, and an M&E deal with accountant Moore Stephens, in Reading, Birmingham and Northampton.

Servest Group has won a contract with hip boutique Ace Hotel London Shoreditch to provide full housekeeping services. Servest staff will provide a full housekeeping managed service, including bedroom cleaning, linen porterage, night public area and event cleaning and kitchen cleaning.

Servest has also won a three-year contract worth £200,000 a year with tourist attraction Madame Tussauds in London. Servest will provide breakfast,

lunch, afternoon snacks and hospitality services for Tussauds London’s staff.

East Anglian FM provider Vertas Group has been appointed to a new soft TFM contract at Suffolk One sixth form college in Ipswich. It will provide services including student, staff and visitor catering, cleaning, grounds, concierge and security.

Norse’s schools catering division has announced extensions to a further 10 of its schools contracts. The extensions – worth £64,000 – cover contracts with primary schools around Norfolk, and range from a year to three years and include agreements that have been in place for over 10 years.

Sodexo Education has won a five-year contract worth £4 million annually to provide integrated FM to six schools in Exeter. The deal is part of Modern Schools Exeter private finance initiative (PFI), which is responsible for the education of 3,600 pupils across six schools in the city. Sodexo will provide services, including catering, cleaning, property maintenance, security, helpdesk and energy management.

where buildings can be used more efficiently. In many departments the government is also moving from expensive office space in areas such as central London to more efficient purpose-built modern buildings in ‘commuter hubs’ within the M25.

FMs are no strangers to working with the government, especially when it comes to estate management, something the private sector has been embedded in for years now. But new technologies mean that FM could play an even bigger part in the coming years as the government looks to ‘sweat’ its property assets even more. Better understanding of the efficiency of buildings through technologies such as BIM and contracting in expertise in energy efficiency and performance management of workplaces could enhance the government’s drive for efficiency.

In 2012 the government identified its need to work with the private sector on better efficiency in new buildings when it set up the Building Information Modelling Task Group, on which the FM sector is represented by the BIM4FM group of industry representatives.

The government has for years been handing over the running of vast swathes to the private sector and this has accelerated in the past five years. The MoD has tasked the private sector with running its estate more efficiently and also identifying where savings and asset disposals can be made.

The Justice department has followed suit. George Osborne and Cabinet Secretary Francis Maude have been in discussions with all departments where savings can be made. This will feed into November’s spending review. It is likely to detail more rationalisation – so there’s a chance for FMs to pick up yet more work.

Graeme Davies writes for Investors Chronicle www.fm-world.co.uk

01/10/2015 11:54

FM division makes a big contribution to Kier’s results Property, residential, construction and services group Kier says its FM deals contributed to its successful halfyear results.

The company’s revenue was up by 14 per cent in the six months to 30 June 2015, reflecting organic growth in all divisions at £3.4 billion. Its services division saw a revenue growth of 13 per cent. Kier also acquired Mouchel in a major deal earlier this year.

The FM business’s contribution was apparent in new awards during the year including a fiveyear, £22.5 million deal with the Royal Opera House, and the provision of a four-year, £4.8 million contract for engineering services at University College London, built by Kier Construction.

The business also joined two

Steve Davies: ”Market for FM services in public and private sectors looks buoyant”

national public sector frameworks – the hard FM framework for Crown Commercial Services and the soft FM services framework for national Procurement Services Wales.

Steve Davies, Kier’s FM managing director, said: “The market for FM services both in

BUSINESS BRIEFS

the public and private sector looks buoyant and with a number of significant client wins this year we are continuing to grow and make a strong contribution to the group results. We are well-placed to support clients in their preference for integrated self-delivered solutions and will continue to make further progress in this arena.”

Haydn Mursell, Kier Group CEO, said: “We have delivered solid growth and increased profitability. Economic confidence is returning to our core markets and the acquisition of Mouchel represents a major step in accelerating the group’s five-year strategy.

“All of our divisions have performed well. We continue to simplify the portfolio and restructure our businesses.”

Mitie reveals solid organic growth for 2015 Mitie has announced a strong performance so far in 2015 in its latest pre-close trading update.

The outsourcing group reports good organic revenue growth driven by new and recently expanded contracts.

The company reports that 94 per cent of budgeted revenues for 2015 have already been achieved.

Moreover, financial performance for Mitie is typically weighted toward the second half of the year, supported by positive momentum on organic growth.

Mitie has divested itself of its entire construction operation and now operates in facilities management as its core market.

The update suggests that its social housing business is www.fm-world.co.uk

14-15_BusinessNews.indd 15

Mitie reports growth driven by new and extended contracts

“performing well”. Mitie admits the homecare market “remains challenging”, although its prospects in this sector have been buoyed by recent contract wins.

Mitie is increasingly focused on retention of its biggest integrated FM contracts,

which provide a large share of its revenue. It says it has “successfully extended all its major private sector contracts over the last 12 months”, and there are no significant re-bids on the near horizon.

Mitie also confirmed its support for the new National Living Wage, as it ”ensures those of our people who are affected, are better rewarded and feel more motivated”, as well as improving staff retention rates.

The company’s recent integrated FM contract wins include Thales, Sky and RollsRoyce, and Vodafone, where Mitie’s catering business Gather & Gather picked up a standalone catering contract worth £8 million.

G4S enters ‘super sewer’ deal Tideway has appointed G4S to provide security and technical services to sections of London’s Thames Tideway Tunnel, a major new sewer that will help protect the tidal River Thames from sewage and pollution.

G4S will provide security and technical services to the West, Central and East tunnel sections.

This will include a project command and control centre and security management for the seven-year contract.

CBRE takes Nuffield contract Service provider CBRE has secured an expamded hard FM contract with not-for-profit health organisation Nuffield Health.

CBRE is responsible for mechanical and electrical engineering and fabric maintenance at the organisation’s 31 hospitals, 77 fitness and wellbeing gyms, 208 corporate gyms, and four medical centres.

CBRE has provided hard FM services to Nuffield Health at its hospitals for the past six years.

New blood at Norse and Macro Norse Commercial Services has appointed Matt Gooderham as head of its catering operations.

Norse Commercial director for catering Terrance Issac-Griffiths said: “Matt brings a wealth of contract catering experience to Norse. As our public and private sector catering operations continue to grow he will be a key member of our team.”

Meanwhile, Macro has appointed Pam Moscrop as its London portfolio director.

Moscrop has been a strategic facilities director with the company since 2012.

FM WORLD | 8 OCTOBER 2015 | 15

01/10/2015 11:54

FM BUSINESS

IN FOCUS

can access our information and it’s a very modern cloud-based solution we’ve designed. As a result we spend more time with our customers on site.”

Hulbert believes giving staff “genuine responsibility” to deliver services has been the key to the company’s success.

“The easiest way to explain it, is that larger companies put out purchase orders… and this can restrict… [but through our processes] services such as engineering can be delivered and not be held up by head office.”

The interviewee: Andrew Hulbert, managing director of Pareto FM The issue: Advantages of being a small FM player in a big industry

Pleasing clients Pareto’s way It’s been over year since Andrew Hulbert left Bilfinger to set up Pareto, a small Oxfordshire-based facilities management company.

Last month the company confirmed the board appointments of Charles Sinton and Clive Granger, as directors and investment partners in the business.

The appointments give the company new gravitas and managing director Hulbert says that now, with their weight behind Pareto, the firm will be able to vie for bigger contracts.

Andrew Hulbert previously worked alongside Sinton and Granger at both Rollright Facilities and Bilfinger HSG, where he was associate director.

The transaction makes the three directors equal shareholders in the business.

Hulbert says: “It is vital for a small, rapidly expanding company to have an experienced leadership team and visible board that corporate organisations can trust to deliver. The appointment of Charlie and Clive not only brings experience and capability, but a significant capital injection that will enable us to compete for larger contracts in a shorter amount of time.”

Charlie Sinton says: “It is great for the three of us to be working together again, and the 16 | 8 OCTOBER 2015 | FM WORLD

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excitement is for Clive and I to be involved in not only the fastestgrowing, but also the most innovative FM company within the UK.” Pareto delivers outsourced facilities services incorporating: hard services (M&E); soft services (reception, cleaning, catering); professional services (procurement) as well as property management (management of leases). But the firm is also interested in working in a more strategic manner.

Hulbert told FM World that, because it is a smaller company, he has had the freedom to design things the way he wants to.

“I founded Pareto 14 months ago. Over that time, we have established ourselves and have won contracts with popular brands.”

Rising star Always ambitious, Hulbert was one of BIFM’s young Rising Stars in 2012.

He says running the small FM

company has enabled him “to lay my vision out in terms of what FM should be about”.

He says the greatest frustration of staff in the FM business is “they are very restricted in terms of what they want to deliver”.

Especially the ones that work for bigger FM companies.

“It’s about the operational side of FM… the processes staff have to comply with – back-office processes. Much larger companies – who may have somewhere in the region of 60,000 staff – are restricted because of what processes and systems they use within the parameters of what the organisation allows. But we have designed online systems that staff can use in their own time.”

Pareto has online-based solutions, says Hulbert. “It’s a completely modern approach to IT… we have built a set of online systems that any of our staff with iPads or laptops can access, whether they are in a client site or in a Pret A Manger. They

“We set Pareto up on the foundation that we would employ exceptional team members and pay them fairly”

Changing perceptions The company is named after the Pareto Principle (otherwise known as the law of the vital few or the 80-20 rule), which states that, for many events in business, roughly 80 per cent of the effects come from 20 per cent of the causes.

Hulbert says the firm’s ethos is to change the perception of FM services to the customers “that we serve and taking them from being an operational costfocused thing to a strategic part of the business and you can only do that by understanding the strategy of the business”.

“I genuinely believe effective FM solutions will affect businesses positively,” he says.

Pareto is also onboard on the social side of FM – it already pays staff more than the Living Wage, according to Hulbert, having become a Living Wage provider in November 2014.

He says: “We set Pareto up on the foundation that we would employ exceptional team members and pay them fairly.

We did not require any changes to our business to achieve this accreditation; we hope many other service providers will follow suit.”

HERPREET GREWAL newsdesk@fm-world.co.uk

www.fm-world.co.uk

01/10/2015 11:31

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24/09/2015 10:35

FM OPINION

THE DIARISTS

STRATEGIC OR OPERATIONAL? OR BOTH?

‘

EMMA VINCENT

is facilities manager at Sevenoaks District Council

Being strategic is a major component of being a FM. You hear questions like: “What budget code is that maintenance coming from?” “What is the realistic sustainability of that asset?” and “Have you written a report on that project?” Taking yourself out of the operational aspect of FM can be difficult, but ultimately necessary.

I found recently that dabbling in operational aspects can sometimes help me to be more strategic. OK, so we need to analyse budgets and plan maintenance, but we also need to keep our own staff happy.

Burying your head in paperwork can have a negative impact on them. But I‘ve recently been involved in two staff events organised and delivered by my FM team. Both events saw

impressive attendance rates because it was about the staff rather than business strategy.

The compliments and ‘thank yous’ have been rolling in, and for a department that as Roger Amos points out, can be seen as the ‘invisible service’, this kind of reaction to their hard work can have a big impact on service delivery and team morale.

It has meant working closely with my team; that on some level can be lost if you get submerged completely into strategic

“EVERY NOW AND AGAIN, GOING BACK TO OPERATIONAL WORK CAN HELP ME REMEMBER WHY I CHOSE FM – CUSTOMER SERVICES”

working. It also provided an escape from being in front of the computer screen most of the day. I’ve found my productivity level increased simply because I spent time with my team to help deliver a couple of events for our customers. Admittedly, the events have developed some strategic work to complete, but I don’t mind as it was enjoyable.

Yes, I’m aware of the issues surrounding sustainability, economy, environment, legislation, risk management…

But every now and again, going back to operational work helps me remember why I chose FM – customer service. Being operational is not an aspect of FM I can fit into everyday work, but it reminded me that FM is not always about spreadsheets, BMS systems and reports.

CLASS ACTION: TIMETABLING IS OUR NEW SKILL

‘

SIMON FRANCIS

is head of estates services at London South Bank University

18 | 8 OCTOBER 2015 | FM WORLD

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One thing that make’s the role of an FM so rewarding is the variety of challenges thrown at you. Responsibilities can vary widely from organisation to organisation.

My move to LSBU has brought a new range of responsibilities and challenges. I have now taken over the management of the university’s timetabling function.

After months of planning, my team has taken full responsibility for all academic timetabling and room booking activity.

It has been a steep learning curve, but one that has proved interesting and challenging in equal measures and has given me a strong insight into the workings and politics of the university. Timetabling isn’t usually on an FM’s job description, but its direct impact

on space management and use has made a compelling case for it to form part of my team’s remit.

Indeed, one of the main KPIs for the success of the project to centralise timetabling is the increase in use of space. We have plenty of space, we just don’t use it anywhere near as effectively as we‘d like. Historically, each school has timetabled its activities in isolation, leading to inefficient use of resources.

From this semester on, my space management & timetabling team

“HISTORICALLY, EACH SCHOOL HAS TIMETABLED ITS ACTIVITIES IN ISOLATION, LEADING TO INEFFICIENT USE OF RESOURCES”

will manage all timetabling.

As well as recruiting a new team, upgrading our timetabling software and putting in place new procedures, we have rewritten the university’s policy on how it timetables teaching, putting the focus on the students rather than prioritising the preferences of staff. My team has the mandate to try to flatten teaching activities out across the week, moving away from empty classrooms on Monday mornings and Friday afternoons and from competition for space during Tuesday to Thursday 10am-4pm slots. We do not underestimate the impact this will have on academics, so are making changes incrementally over two academic years. Through centralisation and the change of approach we can make far better use of space. www.fm-world.co.uk

01/10/2015 11:31

You can follow us at twitter.com/FM_World www.tinyurl.com/fmthinktank

BEST OF THE

FMWORLD BLOGS 5 ways the workplace will change in the next 5 years Jo Upward, talkbusinessmagazine PricewaterhouseCooper estimates that between 1990-2000, most of the workforce was employed in roles that only existed after 1990. But workplaces have failed to adapt to the changing face of the workforce, particularly SMEs, where real estate is at a premium and cash-flow is tight. Here are my top five tips on how offices will change: 1) Openness and transparency: The millennials who are populating the workforce are the generation of sharing. There will be no management offices or ‘us’ and ‘them’ spaces. Teams will sit according to projects. This will benefit SMEs who can save space and money by cutting individual spaces and increasing user-to-workstation ratios.

2) Inviting in customers and suppliers: Forward-thinking management teams who invite their suppliers and customers into their office space to sit alongside their teams and consult on their brand’s evolution will be winners in the long term.

3) Focus on the core: This will lead to many companies outsourcing non-core functions such as HR, accounts and administrative tasks to keep costs down.

4) 9 to 5 is dead: Millennials are taking up management positions in the office, and Generation Z are due to populate the workforce by the end of the decade. The office will become a place to meet colleagues to discuss and to debate.

5) Project-led rather than function-led: Teams will need to change workstations regularly to join project teams rather than staying in their functional areas.

Read this full article at www.tinyurl.com/qfuz7ho

Millennials and retail: The demise of bricks and mortar or its rebirth?

Jon Bradley, Avison Young We are retail real estate professionals of the millennial age group who recently spent three days at the International Council of Shopping Centers (ICSC) National Next Generation conference in Miami. We were eager to absorb advice from our peers on the Four Under 40 panel, who advised us to find great mentors, ask lots of questions, and not be afraid to fail in a high-risk industry. But the most interesting insights were around the impact that we, as millennials, are having on the future of retail.

Our generation is frequently cited as a potential killer of retail real estate – the industry we are just entering – as we supposedly shift en masse from bricks-andmortar shopping to living online. So it might be surprising to hear that while millennials are changing the dynamics of retail, we are not putting it out of business.

Three trends stood out. The first is urbanisation. Millennials want to be in live-workplay environments. Retailers are adjusting strategies to adapt to this urban migration.

Examples combine a curated mix of retail along with residential units, hotel rooms and public transport access. Stores aren’t going away – they’re just being put in better locations.

A second trend is the pending shift in retail rental rates. Pundits believe we’re closely approaching a time when retailers are going to push back by saying that rental rates are too high – and decrease their store footprints in order to survive.

The third key trend is a paradigm shift from internet back to in-store sales, partly due to retailers’ omni-channel strategies and the ability of some to companies to think outside of the box. The shift has begun from internet back to in-store retail sales.

The truth is: We’re an experiential generation as well as the first truly online one, and that bodes well for both bricks-and-mortar retailing and our career aspirations.

Read this full article at www. tinyurl.com/qhztwey

www.fm-world.co.uk

19_Opinion.indd 19

FIVE MINUTES WITH NAME: Mark Bradshaw JOB TITLE: Director, property & workplace consulting, Capita

Fundamental to the success of any new workplace is the provision of a structured change management programme – supporting the workforce during the transition and the leadership in managing, maintaining and growing the performance of their business and/or teams.

Strategic workplace consultants use ‘syntax analysis’ and office snapshot observations to study the movement and interactions of people around workplaces. Understanding how the client uses space serves as a ‘health checkup’ for workspace layouts, highlighting areas for improvement and how spaces can be linked to improve ‘buzz’ and integration around the office.

The key ingredient, often overlooked, is the delivery of effective people engagement and change management activities. These activities, focused on how we use and behave in the workplace, can change a selection of work settings and spaces into a business transforming workplace.

In a dynamic business world, the ‘steady state’ of the workplace is a comfort factor when things around us are in constant flux. If we make changes to this ‘steady state’, or they are imposed onto us, we must be prepared and plan to manage the ‘fall-out’ – the negative aspects of change which are often met with resistance.

A change to any physical environment we occupy is a stress-inducing situation. To minimise this stress, the people engagement processes should always begin at the start of a project in order to include the users in the project definition process, allowing them to co-create the solution therefore securing early buy-in.

Mark Bradshaw is talking at the Facility Management and Property Event, 14-15th October, at the Radisson Blu Hotel, Heathrow, London FM WORLD | 8 OCTOBER 2015 | 19

01/10/2015 11:32

FM FEATURE

DUBLIN CRIMINAL COURTS OF JUSTICE

MARTIN READ

SUPPLIERS AND STAFFING CONSTRUCTION: AMBER INFRASTRUCTURE LTD PFI PARTNER: G4S FM CATERING: ARAMARK (10 STAFF) MANNED GUARDING: G4S SECURE SOLUTIONS (19) PPP CO: JURY MINDING MANAGER AND: CUSTOMER SERVICE ADVISERS (4) HARD SERVICES TECHNICIANS (6) FACILITIES ASSISTANTS (4) CLEANING TEAM (17) JURY MINDERS (16)

20 | 8 OCTOBER 2015 | FM WORLD

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www.fm-world.co.uk

01/10/2015 15:08

DUBLIN CRIMINAL COURTS OF JUSTICE

LAW INSPIRING The Dublin County Courts of Justice showcase a PFI project in which elements of building design, operational management and energy efficiency have rewritten the way an entire profession operates. Martin Read reports

D

ublin’s Criminal Courts of Justice, believed to be the largest state building to be constructed in Ireland since 1796, is the principal courts building for the criminal courts in the Republic of Ireland.

The ¤160 million building replaced the Four Courts – the Court of Criminal Appeal, the Special Criminal Court, the Central Criminal Court and Circuit and District Criminal Courts. All criminal matters in the capital, up

to 250,000 cases a year, are now heard in one venue.

Under a 25-year PFI contract, G4S FM runs operational and facilities management at the complex with almost 90 people providing catering, cleaning, security, front of house, information and help desks, archiving, mailroom and portering services, car parking, fire and safety as well as maintenance work for the whole building and all of its equipment.

And G4S Integrated Services (Ireland) manages a team of jury minders who fulfil a vital role previously carried out by the Gardaí (Irish police).

Building design The Criminal Courts of Justice is a circular building with a 10-storey high central hall. It includes 22 courts, 450 rooms and accommodation for up to 100 prisoners in basement holding cells. Each area is segregated for specific purposes – only four of the complex’s 27 lifts are for public use. Judges have their own lifts, as do prisoners being brought from the custody area.

The back-of-house services also use their own dedicated lifts. Segregated stairwells are available for those who do not Court room schedules are fastidiously checked

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John Farrell of G4S: “We worked closely with the architects to determine the routes without compromising the building’s architectural integrity”

like travelling in lifts and for emergency evacuation.

Built five years ago under a PPP deal, the Criminal Courts of Justice complex in Dublin is centred on a large ¤160 million circular building with a 10-storey high central hall, 22 hi-tech courts and 450 rooms, as well as accommodation for up to 100 prisoners in basement holding cells. It’s said to be the first courthouse in the world where suspects, victims, judges, lawyers, jurors and members of the public do not meet until they enter a courtroom.

Also based within the complex, or operating from it, are the Bar Council (accommodation and facilities for 200 barristers are provided), the Law Society of Ireland, the Probation Service, An Garda Síochána (the Irish national police service), the Director of Public Prosecutions, groups supporting victims and Courts Service of Ireland personnel.

The building has a playroom and video-link facilities for child witnesses, designed in conjunction with Barnardo’s, the UK children’s charity, and video-conferencing between the courts and prisons, which proves to be an effective and costFM WORLD | 8 OCTOBER 2015 | 21

01/10/2015 15:08

FM FEATURE

DUBLIN CRIMINAL COURTS OF JUSTICE

MARTIN READ

REDUCING ENERGY CONSUMPTION, CASE BY CASE

A joint working group between the FM team and the client ensures that everyone has shared objectives and can make the most of any energy reduction opportunities. At monthly meetings the group analyses energy statistics and looks for scope to cut usage. An energy bureau remotely monitors data from a multitude of meters on various utilities in the complex, then analyses this data to suggest possible strategies to optimise energy management and make savings. In the five years since the complex went operational this has led to: ● Ensuring water sensors do not trigger accidentally: Low emergency lights, which flickered slightly in the bathrooms, were setting off the taps’ water sensors. Water solenoids were put on timers so the taps would only operate at certain times. The same was done for urinal and toilet-flushing. ● Management of HVAC: At the start of the contract, the courts would be temperature-controlled and lit all day whether or in session or not. Now the client notifies the FM team when one of the 22 courts is not required for the day, or when a court has risen for the day, to allow the team to disable the court HVAC. Override switches have been installed on the BMS to enable this. ● Heating hot water using supply from main boilers: the CCJ has separate boilers for hot water and other plant requirements because of the size of the building. The FM team is trialling turning off the domestic hot water boilers to save energy. ● Natural ventilation: In the nine-storey atrium, the FM team has stopped using AC and opened the louvres at ground level and at the top of the building, creating a chimney effect to cool the space. ● Reducing out-of-hours default light levels: While lighting is needed at night for security, only the required walkway is lit. Almost all lighting in the building is on movement sensors. While these are set to stay on for 20 minutes following activation during the day, this was reduced to 10 minutes at night to cut unnecessary use. ● Behavioural change: Security staff and jury minders monitor court use. Once a courtroom is not in session, the access controlled doors to the courtroom are engaged – eliminating any unnecessary entry to the courtroom that would activate the lights.

efficient way to deal with remand hearings.

No ‘perp walks’ The design had to eliminate many problems with the previous arrangement, which involved running trials in a number of sites dispersed across Dublin, including the Four Courts campus, Ireland’s main court building. Poor facilities and the circulation routes that had to be used could sometimes result in the parading of handcuffed prisoners through public areas – intimidating for victims of 22 | 8 OCTOBER 2015 | FM WORLD

20-23 Criminal Courts.indd 22

crime, jurors and witnesses.

Concentrating all of Dublin’s criminal courts business into one serviced location – was a prime requirement of the ¤140 million (£19m) PFI. G4S advised on security aspects of design, adopting a “day in the life” modelling approach to analyse user experience and maximise service efficiency. Circulation routes were devised to enable all those involved in criminal cases – about 250,000 a year – to move about the building without their paths crossing (architect Peter

Above: Lincolnshire’s Energy from Waste facility.

Top right: Lincolnshire County Council’s main offices.

Right: Gainsborough adventure playground

McGovern of Henry J Lyons took advice from G4S on that aspect).

The team produced colourcoded diagrams to show precisely how the movement of people could be managed to satisfy the Courts Service of Ireland’s requirements.

“The circulation routes we devised were critical to the winning of the project,” says John Farrell, G4S Integrated Services (Ireland)’s operations manager. “We worked closely with the architects to determine the routes without compromising the building’s architectural

integrity. We were also able to ensure that the building functioned efficiently, was easy to maintain, clean and keep secure.”

How the jury minders work Uniformed jury minders use dedicated routes when escorting jurors to courtrooms; on their arrival at the public entrance on Parkgate Street, Dubliners called to jury service are met by the minders in the foyer.

“We could have up to 700 potential jurors here on a www.fm-world.co.uk

01/10/2015 15:08

DUBLIN CRIMINAL COURTS OF JUSTICE

juror being called out or the whole jury being dismissed and a new one being called. One 2010 case required three such jury selections.

Energy features WASTE MANAGEMENT

The recycling rate for the building, excluding shredding, was 95 per cent at the end of 2014 – up from 35 per cent in 2010. A key part of this success is the building’s binless office policy. General waste bins, common in the previous court buildings, were replaced by a desk tray recycler. Staff place all materials in the tray during the day, then take it to a central recycling area and segregate the items into colour- coded bins specific to each waste stream – paper, glass, cans nd so on. This idea required a major educational programme at launch, but it has now become second nature to the staff and building users.

More recently, the FM team has started working with a new subcontractor that collects landfill waste from the CCJ. The recovered element is now diverted from landfill by shredding and processing the material into a solid recovered fuel, used as a fuel in cement manufacturing. Now 27 per cent of waste is used in this way.

In addition, a bin compactor was installed and came into operation last October. This has helped to compact waste and cut the number of bin lifts required – and the number of visits by the waste removal contractor.

Monday or Tuesday morning,” Farrell explains, “and they are taken to a large reception area where they can have refreshments while waiting to be selected. Technology helps in the selection process – we have huge screens so that the judge can see the potential jurors and vice versa.”

After a roll call, jury minders escort 20 or 25 would-be jurors to the court where the judge empanels 12. They are taken to that court’s jury retiring room while a second minder escorts the others back to the main jury www.fm-world.co.uk

20-23 Criminal Courts.indd 23

reception area. That process continues during the day and it has to accommodate disabled people in wheelchairs or those who are not able to move as quickly as others.

The management system must also cope swiftly with the need to ask juries to retire while legal points are made and bring them back as soon as the judge is ready.

There are times when things can go awry. A juror might know a witness, the family involved, or the area where the crime was committed. It could mean the

As well as being an exemplar of court design, it is also a leader in sustainability. Energy savings are incentivised by a shared saving initiative. If the utility invoice amount is between 95 and 105 per cent of the benchmark, the authority pays the invoice with G4S FM paying for any excess consumption above 105 per cent.

If the invoice is below 95 per cent, the authority pays G4S FM 50 per cent of the difference.

The initial brief called for a low-energy building with individually controlled spaces and energy consumption target of less than 240kWh/m2 a year based on criteria set out in the PPP contract. The environmental brief set by the client was to achieve a “Very Good” rating under BREEAM for Courts 2006.

Features that assist in meeting these targets are an active double skin façade, mixed mode ventilation and the use of thermal mass in courtrooms, active chilled beams, low Nox boilers, night cooling, heat recovery (from the Great Hall), and an extensive lighting management system incorporating presence detection and daylight sensing.

The double-skin façade provides solar and glare control to give good natural daylight.

Based on actual data, the heat

loss through the courtrooms (which have the double skin) overnight during non-operational hours is exceptionally low (circa 0.5°C).

Energy use in the CCJ is influenced by a wide range of factors: how many hours the court complex is open; how long each court is in session; how many members of the public enter the complex (and the facilities that they use); heating and control setpoint temperatures; catering demand; and hours of sunlight.

Monitoring and metering Two hundred energy meters enable good control of energy use. A lighting management system automatically turns off or reduces the output from lamps when sufficient daylight is available or rooms are not in use. In its first year the building was operated with 25 per cent less energy than the targeted allocation.

The FM team uses an Energy Performance Index to track use patterns relative to the benchmark consumption and agreed normalisation factors.

This EPI is calculated by developing a consumption target using the previous year’s performance and comparing this with the current month’s actual consumption. If the EPI is lower than 100 it means that performance is better than target, while a figure higher than 100 indicates that performance is worse than target. FM FM WORLD | 8 OCTOBER 2015 | 23

01/10/2015 15:09

FM FEATURE

WELLCOME TRUST GENOME CAMPUS

ROB FARMAN

SUPPORTING THE GENE GENIUSES To support the quest to find new treatments for diseases and make new scientific discoveries, FM support at the worldclass Wellcome Trust Genome Campus research facilities in Cambridgeshire has to match the bold ambitions of the scientists. Following a recent BIFM Eastern Region event on the campus site, Rob Farman reports

WELLCOME TRUST GENOME CAMPUS

I

n August 2014, Prime Minister David Cameron announced that Genomics England Limited, a company created by the Department of Health, was to partner with commercial sequencing firm Illumina to sequence the genetic codes of 100,000 people in the UK. The goal? To investigate the genetics of cancer and rare genetic diseases. The deadline?

2017, just three years from the announcement. The location?

The new £27 million Ogilvie Building on the Wellcome Genome Campus in Hinxton, Cambridgeshire.

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It’s the latest high-profile project to be supported – from building gestation through to operation – by the Wellcome Trust Genome Campus’s projects and FM department.

About the campus The 125-acre Wellcome Trust Genome Campus site is currently home to a population of about 1,825 staff in 59,000 square metres of facilities. Many of these are employed by the Wellcome Trust Sanger Institute, an organisation primarily funded by the Wellcome Trust.

The institute originally started

out at Hinxton as a largescale DNA sequencing centre to help deliver in the Human Genome Project and made the largest single contribution to the ‘gold standard’ sequence of the human genome. It is now a genomic research hub focusing on understanding the function of genes in health and disease and providing lasting resources for genetic researchers worldwide.

The European Bioinformatics Institute (EBI) is based on the campus, researching computational biology to provide genomic data. There’s

also the Wellcome Conference Centre, whose operations are based in Hinxton Hall, an original Grade II Listed Georgian building. Genomics England Limited is set to join the campus soon in the new Ogilvie Building. Also included on site – and in the purview of the campus’s projects and FM department – are a 300seat auditorium, a nursery, gym, sports facilities, the River Cam Wetland Nature Reserve and some as-yet undeveloped farmland. The campus operates a Green Travel Scheme (both bicycle and free buses) and is registered to ISO14001.

Development on site has been substantial. On the campus’s South Field, five buildings have been completed since April 2005: a reception building, the Morgan Building (with “wet laboratories” and a striking floating meeting room suspended above its atrium); The Cairns Pavilion (with a ‘Sedum Carpet’ green roof, housing fitness and catering facilities); the Research Support Facility (RSF) with a controlled environment for scientific programmes; and a data centre providing information to the global research community.

In September 2013 the 5,000 sq m EBI South facility opened at a cost of £25 million; the Mulberry Court Residential Conference Centre opened in October 2014, and most recently the bespoke Shared Facilities building opened in January this year. The Ogilvie Building will be the next to open.

Property and FM The on-site FM team is key to maintaining and developing the facilities that have enabled many of the scientific discoveries to be made on campus. And that’s no easy task. Since 2003 the FM team has become more specialised, www.fm-world.co.uk

01/10/2015 17:23

WELLCOME TRUST GENOME CAMPUS

PLAZA SCULPTURE

CAMPUS PLAZA

PARKLAND

O G I LV I E B U I L D I N G

IMAGE: ISTOCK

MULBERRY COURT

growing its knowledge and capabilities in line with the size of the scientific workforce on site.

The site has developed significantly over time, including a large extension – the ‘South Field Project’ in 2005, which saw new buildings including www.fm-world.co.uk www.fm -world.co.uk

24-27 Genome.indd 25

laboratories, a data centre and staff amenities. As well as the new Ogilvie Building, there are plans for further expansion.

Projected site growth over the next 10 years, as different clients arrive on site, will see the total campus workforce rise from 1,825 to 2,500.

To help deliver this vision the projects and FM department is a pivotal part of the campus’s day-to-day operations and its continuing development. It leads the drive to provide buildings that work properly, are easily maintained and which can be adapted readily to the changing

needs of its end users.

The site’s 2005 expansion was the first development to highlight the importance of the team. “Space management alone justified the contribution of our FM team as the research space was retasked for new research programmes,” says Jim Hood, FM WORLD |

8 OCTOBER 2015 | 25

01/10/2015 13:47

FM FEATURE

WELLCOME TRUST GENOME CAMPUS

WELLCOME TRUST GENOME CAMPUS

“Don’t ask scientists what they want. Instead, get them to say what they need” director of facilities and estates.

Duncan Parsley, director of capital projects, is charged with ensuring that all new buildings are designed to meet challenging project timescales that are also capable of being easily run and looked after when they are handed over to Hood.

With 38 years’ experience of research sites, chartered building services engineer Parsley joined the Sanger Institute in 2003, when FM on site was just a “cottage industry”. Since then he’s seen the site triple to 59,000 sq m, with the number of buildings under his charge doubling from 10 to 20.

Parsley’s role is to cast a ruthlessly practical eye over all new facility requirements to meet project delivery deadlines and provide practical building performance. But this does not

26 | 8 OCTOBER 2015 | FM WORLD

24-27 Genome.indd 26

mean that the resulting buildings are boring boxes.

Parsley’s work also strives to combine practicality with creativity. For example, attending the CIBSE Conference at the British Museum and seeing its glass-enclosed atrium, inspired the design of the new Kitchen Garden Conference Centre. The centre, costing £10 million, with seating for 300 and a bar for 200, opened in July 2015.

Hood came into scientific research facilities through Glaxo Smith Kline (GSK) and joined the Wellcome Genome Campus in 2014 when the management of construction projects was moved across to the FM team.

Hood is responsible for scientific support services as well as the traditional hard and soft services.

ROB FARMAN

HERE COMES THE SCIENCE BIT – CONCENTRATE!

• A genome is an organism’s set of instructions in DNA that allows it to grow and develop. Apart from red blood cells, nearly all cells have genomes.

• During the Human Genome Project, the Sanger Institute mapped nearly a third of the Human Genome – the greatest single contribution by any one organisation.

• The campus Public Engagement team engages with audiences of all ages – from young school goers to adults who have no formal training in genomics but are hugely interested in the social and ethical implications of the genetic research.

• The Campus’ vision is to become the hub for genomic science in Europe, driving forward the understanding and use of genetics to study human disease and develop new therapies and diagnostic tests.

Operational support So that scientists can concentrate on their research, Hood and his team endeavour to take routine tasks away from them. Beyond standard cleaning and catering, the team oversee pipette calibration, autoclave operation, media preparation and the management of hazardous and chemical waste, as well as the critical space management. Owing to the research carried out on site,

risk has to be thoroughly managed. The institute seeks to understand and find new treatments and diagnostics for diseases including malaria and MRSA, which require CL2 or CL3 laboratories.

It’s a powerfully equipped site and FM also manages all the scientific assets and their service contracts, with the exception of the genomic sequencing machines, which have their own support organisation. Hood’s www.fm-world.co.uk

01/10/2015 13:48

WELLCOME TRUST GENOME CAMPUS

Top/middle: The campus plaza Below: The Sequencing Centre Far left: The data centre manages 36 Petabytes of data available to other researchers across the world

department registers new assets on site, disposes of them when they are no longer needed, and then de-registers them. The department is also responsible for ensuring that any service contracts only maintain essential in-use assets. It also provides ‘first-line’ maintenance for them.

Among these facilities is the largest biological data centre in Europe, which manages 36 Petabytes of data. The centre is modular, with both freewww.fm-world.co.uk

24-27 Genome.indd 27

cooling and Combined Cooling Heat and Power (CCHP). In terms of research data storage management requirement in the EU it is in the same league as the Large Hadron Collider at CERN in Switzerland. In the foreseeable future, with data storage requirements expected to quadruple, the centre will only increase in capacity.

Fit for purpose The Ogilvie Building, built for

Genomics England Limited’s work and the Sanger Institute’s own DNA sequencing facilities, is a good example of how the campus’s project and FM department matches building performance to purpose, and is able to respond quickly to scientific need to bring new facilities online. Parsley emphasises the built-in practicalities of the new block; each storey will have a gantry on the outside to allow cleaners to walk along and clean windows (thus no cradles or long-reach poles). Also, the building’s laboratory space will be re-tasked often during its life span, so reconfiguration has been made easier through the deliberate absence of a suspended ceiling.

Parsley and Hood work closely with scientists and management to ensure that new projects meet expectations and needs without becoming what Hood describes as “cathedrals of engineering”.

Parsley explains: “We strive to use as much off-the-shelf, nonbespoke, UK-supplied materials and equipment as possible.”

The two teams are rightly proud of the buildings’ equipment and design, which balance the needs for interoperability, operations and maintenance, low amounts of value engineering and low architectural input.

At a recent BIFM Eastern Region event, Parsley and Hood outlined their approach to developing site facilities.

They focus on using standard components, providing what scientists need, delivering buildings that enrich the environment and are inspiring to those who will work in them, while simultaneously being as practical, adaptable and efficient to run and maintain as possible.

“The client is king,” emphasises Parsley, who ensures that his working relationships with proven architects and contractors is a two-way street of discussion.

Future frontiers “The UK definitely punches above its weight in research,” says Hood, “and it is FM’s role to support these ever-growing capabilities.”

Hood has a simple philosophy when it comes to delivering highquality services: “Don’t ask what someone wants. Instead, get them to say what they need.”

That, surely, lies at the heart of the art of FM – how to tease out from a client the necessary from the added extras.

Hood’s and Parsley’s teams’ ability to respond in any given situation is set to stand the campus in good stead as it adapts to future technological developments. And who knows where that might be?

The Wellcome Trust Genome Campus – at the forefront of human health research – has much to offer FM about employing advanced techniques to deliver projects and meet exacting, urgent requirements. FM FM WORLD | 8 OCTOBER 2015 | 27

01/10/2015 13:48

FM FEATURE

FORTY YEARS IN OFFICE FURNITURE

JOHN FOGARTY

MY LIFE IN FURNITURE John Fogarty, retiring as special projects director for Bisley Office Furniture, charts his role in the development of office furniture systems from the end of the Mad Men era through to the rise of the Millennials

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www.fm-world.co.uk

01/10/2015 16:16

FORTY YEARS IN OFFICE FURNITURE

I

was lucky enough to enter the office furniture industry in 1971 at the beginning of the decade that saw an explosion in the advance of technology used in office work.

Anyone in a corporate office in the 1980s would have observed little change from the late 1940s through to the 1950s; serried ranks of desks were occupied by clerical staff bashing away on manual typewriters and mechanical calculating machines.

Electric typewriters had been around for most of the century, but decades of global conflict had slowed their development to a snail’s pace. The major advance came with the 1961 launch of the IBM Selectric golf-ball. Although a beautiful object (this was the first item to be associated in my mind with the term ‘product design’ by name designer Eliot Noyes), it remained expensive until the multi-licensing in 1972 of the Diablo (a division of Xerox) daisy-wheel print head led to a dramatic price reduction.

Also in 1970 came the first pocket calculator, rapidly followed by the first scientific calculator

by Hewlett Packard. Log tables and slide rules were consigned to the dustbin in science, technology and education departments – and access to this type of work was opened up to a far wider, less specialist group of users.

During the decade distribution burgeoned thanks to tumbling prices and the desirability of smarter designs using lowerenergy liquid crystal displays.

The first furniture system I worked on was Link 900 for Carson in 1974, developed in conjunction with Click Systems.

To overcome the scale limitations of photography in this precomputer-aided design (CAD) era, we built a fifth-scale model of the product and shot it in conjunction with full-scale layouts and details to create the www.fm-world.co.uk

28-30 Furniture.indd 29

colour brochure. I think it’s a design that stands up well today.

In 1975 I left to run the design and space-planning studio for the Project Group (Project Office Furniture, Druce and Library Design and Engineering). I stayed for six years, but almost all the work was of an interior design and space-planning nature – and little of the product work I did made it into production. So in 1980 I moved to the Kasparians Division of Flexiform. The parent company was in dire financial trouble and the group was placed in receivership six months after I joined – but I did manage to complete a transfer of technology deal to manufacture a Swiss task chair programme under licence.

Man of steel I then moved to GA Harvey in 1981, as design manager – my first hands-on experience of working for a mainstream steel storage manufacturer. The 1980s was the decade of the personal computer, but I clearly remember a largish proportion of the capital budget for George Harvey – my first full-blown office furniture system as a design department manager in 1982, in conjunction with Geoff Hollington – being expended on a huge moulding for the typewriter ‘well’. (Because of their extreme height the machines needed a section of the work surface to be lowered so that the keyboard was anthropometrically correctly positioned.)

We integrated existing steel storage programmes into the system by the application of a common handle profile attached to the horizontal and vertical edges of all doors, drawers and tambour shutters. This kept the development programme within the personnel and financial resources of the company.

After George Harvey we designed a simpler, lower-cost programme for the dealer market

“What the new millennium office requires is a mix of furniture types than can be flexed to suit changing needs” called Harvey 8. This used welded rectangular tube for the C-frame legs, uniquely employing the vertical member as a no-cost riser for the cable-management system.

The tops were equally innovative, comprising a bonded sandwich of pre-coated steel skins with a foam core to provide a panel of such innate stiffness that no transverse rails were required.

The pre-coated finishes were a natural oak and grey-stained oak, which for months featured in a Halifax TV ad and seemed to kickstart the trend for colour-washed timber finishes in office furniture.

The programme won a European Coil-Coaters Award.

After Harvey I joined Desking Systems as design directordesignate in 1987. In the 22 months I was there we designed and produced a wholly new frame-and-panel-based screen

programme to support its various existing desking ranges, called Interface. This addressed an obsession with segregated power, data and comms cablemanagement at every level and every direction, enclosed by upholstered and glazed cladding ‘tiles’ reflecting the various working and storage heights. But I did introduce a new component in the form of cove, quarter-round and triangular-shaped corner pieces. This was a way of handling the transition between heights and of introducing a playful architectonic element to the office landscape in the manner of a Philip Johnson or Michael Graves postmodern building.

This period marked my introduction to mainstream CAD. I bought four 80386 (32-bit) PCs running AutoCAD, which cost more than £5,000 a ‘seat’, to FM WORLD | 8 OCTOBER 2015 | 29

01/10/2015 15:44

FORTY YEARS IN OFFICE FURNITURE

be shared between the product designers and space-planners in my department.

Top gear We established a showroom in Islington’s Building Design Centre in 1986, and in 1987 participated in the Top Office show there, creating an office space for fashion designer Jeff Banks.

In 1989 I joined Bisley to run the design side for the Office Kit division, but later my role included all product design activity. I brought Phil Fenton and Chris Fowler with me from Desking Systems and early on we concentrated on bringing the Office Kit programme up to date.

We also started marketing some existing Bisley storage programmes through the forerunner of our systems division. In 1990 we sold more than 3,000 special 2.2-metre-tall, side-opening Tambour units to Clifford Chance for its new London Wall HQ. This taught me the importance of being involved in a project at the earliest possible stage, working closely with the client.

In the 1990s we expanded our product base to include types of steel storage suitable for integration by office furniture OEMs. Key among these was the Bisley Universal Pedestal from 1991 and the Lateralfile programme from 1996. The latter coincided with the opening of our Great Portland Street showroom and hiring specialist sales and support staff to address the A&D sector. We also opened sales subsidiaries in Benelux, Germany and France, raising the profile of the Bisley brand to one of blue chip, global reach.

The Wings desking programme of 1993 was developed for our Benelux subsidiary and thus featured distinctly European style. It later attracted a loyal following in the UK. The screen programme we developed for it in 30 | 8 OCTOBER 2015 | FM WORLD

28-30 Furniture.indd 30

conjunction with Derek Treadwell was also groundbreaking in terms of the slender, tapered frame-less construction used across both the freestanding and desk-mounted variants. It was internally dubbed the TGV after the high-speed French train, which the smoothly blended top rail resembled.

From the mid-80s Bisley exhibited at domestic and international shows, including Spectrum (which later morphed into Design Prima) in London, Orgatec in Cologne, and Salone Ufficio in Milan.

We have also been emboldened by the creativity of designers and clients with whom we’ve worked.

I’m thinking particularly of the BBC. Some product variants that started life as client specials have been incorporated into our standard portfolio.

In 1998 we merged the BUP and subsequent Bisley Economy Pedestal (BEP) into a single platform-based programme called the Bisley Integrated Pedestal. This remains as the basis of our mainstay upper value pedestal offer. The 2000s saw the introduction of SystemFile and Towers in 2000, a high-density mobile programme for the front office called InnerSpace in 2004, Note and Wave Pedestals in 2006 and Bite, a unique trolley for bench desk application, in 2008.

We also opened subsidiaries in Spain, Ireland, UAE and the US.

Watershed decade The 1990s-2010s were a watershed in terms of stepchange development for Bisley.

Starting rather conventionally with the introduction of Glide and MonoBloc Lockers in 2010, we moved on in conjunction with Radar Design to develop what was initially Console but morphed into Be, launched in 2013.

It is no longer possible to consider office furniture in terms of the traditional elements of

JOHN FOGARTY

George Harvey from 1982 (top); (above) Desking Systems Interface Screen Programme

work surface, seating and storage.

A combination of the postbanking crisis squeeze, advances in communication technology and a heterogeneous staff mix of Baby Boomers, Gen Xers and New Millennials has altered the office landscape forever. Individual and teamwork can just as easily be undertaken using occasional furniture in a breakout or catering area as at a traditional workstation or meeting room. What the new millennium office requires is a mix of furniture types than can be flexed to suit changing needs – and this requirement can only be met by a fully integrated furniture system that has been conceived

with that objective in mind. We commissioned a comprehensive CAD-rendered video from Radar before the final design was drawn up. So effective and accurate was this that it is still in use in edited form. The product is loaded on Configura so that it can readily be planned, specified, purchased and installed and be re-planned, re-specified, topped-up and re-installed to suit changing need.

My swansong for Bisley was Stage; a crossover furniture platform for home office and SME corporate office application.

A fitting way to end a long and satisfying career in a fastchanging but enduring sector. FM

DESKING SYSTEMS

FM FEATURE

www.fm-world.co.uk

01/10/2015 15:44

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Join us to celebrate the best in FM Tickets and tables are available for the BIFM Awards ceremony taking place on 12 October at The Grosvenor House Hotel, London The BIFM Awards is a must-attend event for anyone in, or interested in, facilities management. Attracting over 1,350 professionals, the black tie event is a highlight of the FM calendar, with networking, celebration and fun.

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We provide a fantastic range of benefits, services, and offers for all our members. We enable you to network with your peers and share ideas at a whole range of national, regional and local events.

We keep you totally in the know through FM World magazine, our continuously updated website and networking groups.

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If you want to put your heart and soul into FM, talk to us.

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01/10/2015 10:45

FM MONITOR

MARKET INTELLIGENCE

INSIGHT ECONOMY

The figures on this page have been compiled from several sources and are intended as a guide to trends. FM World declines any responsibility for the use of this information.

EMPLOYMENT IN UK REAL ESTATE 1997-2015

VAT rates: Standard rate – 20% Reduced rate – 5% Source: HM Treasury (hmrc.gov.uk)

Bank of England base rate: 0.5% as of 8 October 2015.

Source: Bank of England (bankofengland.co.uk)

Consumer Price Index (CPI): The Consumer Prices Index (CPI) was unchanged in the year to August 2015, a 12-month rate of 0.0 per cent, down from 0.1 per cent in the year to July 2015. A smaller rise in clothing prices on the month compared with a year ago was the main contributor to the rate’s slight fall. There were also downward effects from falls in motor fuel prices and sea fares.

BETWEEN JUNE 1997 AND JUNE 2015 THERE HAS BEEN A RISE FROM OF 288,000 TO 547,000 IN THE TOTAL NUMBER OF PEOPLE WORKING IN REAL ESTATE JOBS – A

90% RISE

79%

OVER THAT TIME THE NUMBER OF MALE FULL-TIME WORKERS HAS SEEN A GRADUAL RISE FROM 116K TO THE CURRENT 202K – A

THIS COMPARES WITH ABOUT 172K WOMEN NOW WORKING FULL-TIME IN SUCH OCCUPATIONS – 85% UP ON THE NUMBER DOING SO BACK IN 1997.

74% JUMP

85% UP

ACROSS THE BOARD THE NUMBER OF FULL-TIMERS STANDS AT 374K – AN INCREASE OF 79% SINCE 18 YEARS AGO. BUT INTERVENING YEARS HAVE ALSO SEEN A DRAMATIC RISE IN ALL PART-TIME WORKERS COMING INTO THE INDUSTRY – FROM 79K TO 173K CURRENTLY – A 119% RISE.

SOURCE: NOMIS

Source: (www.ons.gov.uk)

EMPLOYMENT

National Minimum Wage The following rates came into effect on 1 October 2015: Category of worker

Hourly rate from 1 Oct 2014

Aged 21 and above

£6.70 (up from £6.50)

Aged 18 to 20 inclusive

£5.30 (up from £5.13)

Aged under 18 (but above compulsory school age)

£3.87 (up from £3.79)

Apprentice rate, for apprentices under 19 or 19 or over and in the first year of their apprenticeship

£3.30 (up from £2.73)

SHUT TERSTOCK

UK Living Wage: The following rates are set by the Living Wage Foundation: Category of worker

Hourly rate from Nov 2014

UK Living Wage

£7.85 per hour

London Living Wage

£9.15 per hour

www.fm-world.co.uk

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JULY BUILDING OUTPUT/ORDERS Q2 2015

PUBLIC SECTOR EMPLOYMENT Q2 2015

July’s construction output fell by 1 per cent compared with June 2015, after growing by 0.9 per cent in June. All new work fell by 1.5 per cent, and repair and maintenance showed no growth.

There were falls in all new work types except infrastructure and private industrial. Public and private housing and other new public and commercial work decreased by 5.8 per cent, 2.0 per cent, 4.5 per cent and 2.9 per cent respectively.

The growth in non-housing repair and maintenance (R&M) of 1.4 per cent was offset by housing R&M, which fell by 1.4 per cent.

Compared with July 2014, output fell by 0.7 per cent – the first year-on-year fall in output since May 2013, when it fell by 2.8 per cent.

Gross domestic product showed a rise in output of 0.2 per cent in Q2 2015. New orders in Q2 2015 fell by 0.4 per cent compared with Q1 and increased by 1.9 per cent compared with Q2 2014. There were falls in private commercial (-12 per cent), public other new work (-10.7 per cent) and private new housing (-3.3 per cent) in Q2 2015.

Source: ONS

Public sector employment in the UK fell by 16,000 from Q1 2015 to 5.358 million, its lowest level by headcount since records began in 1999.

On the same period a year ago, public sector employment fell by 59,000.

Some 2.270 million had local government jobs – 13,000 lower than in Q1 2015. Again, this is the lowest level shown since records began.

Those in central government numbered 2.909 million – 1,000 lower than at Q1 2015.

Public corporation staff numbered 179,000 – 2,000 lower than at Q1 2015 and 5,000 lower than in Q2 2014.

Private sector employment, at 25.737 million, grew by 58,000 compared with Q1 2015 and was 472,000 higher than at Q2 2014. This sector has seen growth each quarter from Q4 2011.

Source: Office for National Statistics FM WORLD | 8 OCTOBER 2015 | 33

01/10/2015 11:33

FM MONITOR

ALISTAIR KINLEY

LEGAL UPDATE

Alistair Kinley is director of policy and government affairs at risk and insurance law business BLM

THE ROAD TR A FFI C ACT

acilities managers must get their heads F around changes to the Road Traffic Act that could affect their off-road vehicles, says insurance law expert Alistair Kinley We have seen the occasional tabloid article saying that, because of the European Union, people will soon need to insure their ride-on lawnmowers under a motor policy. However ludicrous that may sound, the reality is that something along those lines could happen.

While newspapers have chosen lawnmowers and golf buggies as commonly used ‘vehicles’, what some have failed to uncover is how farreaching the implications of the European Court’s decision in the Vnuk case really are.

August 2015 marked eight years after a tractor knocked Damijan Vnuk off a ladder while he was loading hay into the upper floor of a barn in rural Slovenia. Although he tried to claim compensation for his injuries from the tractor driver’s insurers, the case failed because courts found that the insurance did not cover the tractor’s use when

manoeuvering on a farmyard.

His claim ended up in the European Court last year and the subsequent decision means that there will have to be changes to our motor insurance legislation.

As a result of this Europewide case, the UK Government will very soon have to change the rules about compulsory motor insurance and address accidents and risks that will have to be covered by it.

Incidents and vehicles caught The imminent change will affect anyone operating vehicles in the facilities industry. Nearly every company’s insurance arrangements could be affected, because some vehicle incidents currently covered under employers’ liability (EL) and public liability (PL) insurance policies will have to switch over and be picked up by a motor policy. The current Road

The Road Traffic Act 1988 states that a policy… “… must insure such person, persons or classes of persons as may be specified in the policy in respect of any liability which may be incurred by him or them in respect of the death of or bodily injury to any person or damage to property caused by, or arising out of, the use of the vehicle on a road or other public place in Great Britain.”

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Traffic Act (RTA) will have to be amended in Parliament.

The law change is highly likely to bring into its scope a range of off-road vehicles and situations that would not previously have been included in motor policies, unless the government makes a special exemption for specific types of vehicle when it consults on reform. We expect that to take place later this year.

This is where those operating in the facilities management sector should take particular note, because any vehicles used in off-road settings will require insurance cover that complies with the amended law.

This could mean that vehicles such as sit-on cleaning equipment, tractors, cherry pickers and forklift trucks used to move goods around a depot would fall into the scope of a motor (fleet) policy to ensure that they are covered should they be involved in an accident on private property.

Although there is no change in the underlying accident risk – facilities companies will remain liable for their employees’ negligent driving, whether on or off-road – the insurance differences are important. Unlike EL and PL policies, motor policies legally have to provide unlimited cover for personal injury claims.

And any insurer offering a policy for Road Traffic Act risks has to be a member of the Motor Insurers’ Bureau (MIB) and has to pay in so that the MIB can meet claims caused by uninsured and untraced motorists – a cost that EL and PL insurers don’t have. Not all insurers currently covering off-

road and special vehicle risks are members of the MIB. The changes outlined here will not take effect until the Road Traffic Act is amended in Parliament and will apply only for claims happening after that.

We expect that the government will start consulting about how to make the changes well before the end of this year.

Following that, it is entirely possible that the act could be altered in the first half of 2016 (at the earliest).

A societal necessity A legislative response to the Vnuk case is needed, but discussion of the right thing to do will inevitably be polluted by the troubled nature of the UK’s relationship with the EU as a whole. Predictably, the UK’s tabloid press has described the decision in Vnuk as “bonkers” and “insane”. It is neither.

Instead, it should properly be seen as an incremental interpretation of the scope of compulsory insurance; a societal necessity recognised in the UK long before we joined the EU. What is perhaps crazy is the consequence that a cleaner on a motorised sit-on floor polisher could end up having to be insured in the same way as someone who commutes round the M25 every day.

The consultation, expected to start later in the year, should be regarded as a great opportunity for companies in the facilities sector to reassess their business insurance policies and make sure they are fully protected from the risks they face.

It’s about time to take your hard hats off and put your thinking caps on. FM www.fm-world.co.uk

01/10/2015 11:33

FM MONITOR

MARK WILLIAMS

HOW TO...

Mark Williams is business development director of vacant property services firm Orbis

PR EVEN T U RBAN EXP LO R ER S ACCESS I N G PROPERTIES

rban exploring has proliferated in recent years despite the risks. FMs must prevent urban explorers accessing empty properties, says Mark Williams

U

Urban explorers infiltrate and photograph all sorts of abandoned manmade structures including derelict and decrepit factories and fallout shelters, amusement parks and asylums.

Cities all over the world offer hidden gems, including the UK. There as numerous websites dedicated to the activity, including Urbex, the Urban Explorer, Subterranea Britannica, 28 Days Later, and Urban Sickness.

Take nothing but photographs, leave nothing but footprints.

These are the unspoken rules of urban exploring. But it is not that straightforward. The hobby can be a dangerous one and there have been a number of deaths in recent years. And increasingly, metal thieves, squatters, travellers and others are using urban exploring websites to research their targets.

Legal requirements The property owners are legally required to maintain a safe property, even when the building is vacant. In the UK, under the Defective Premises Act and Occupiers Liability Act, landlords have a duty of care towards third parties who might be injured by their failure to maintain or repair the property.

Under the Health and Safety Act 1974, employers must ensure the health and safety of others, as well as employees. ‘Others’ might include contractors, the www.fm-world.co.uk

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general public, visitors, patients and students.

Landlords and owners also have a duty to ensure safe access and egress for those using the premises, and ensure that buildings are safe.

People in control of premises, and even people entering the premises to work – if the matter is within their control – also have duties to maintain or repair the premises and any means of access to or egress from it.

Property owners and FMs are therefore obliged to take steps to stop urban explorers accessing their property, or they risk contravening the law.

Prevention Prevention begins with assessing the risks of the property.

Think about the risks inherent in a former industrial unit that contains several factory buildings and has been empty for years.

The unit is listed on urban exploring websites and gets frequent visits. It is surrounded by hazards including deep water, a busy road and a railway track.

There have been several arson attacks on the buildings that have weakened their structures.

And some floors have holes in them – with a drop of three

or four storeys.

An inspector will perform a retrospective review of the current risk provisions of the unit. Areas that are high risk or downright dangerous will be highlighted, and suggestions will be made for improvements.

Security solutions High-risk properties such as empty industrial buildings on secluded sites may require strong security measures such as alarms, integrated monitoring and rapid response.

Fencing, perimeter security posts and other physical barriers to entry could be installed to restrict access to the building.

Temporary structures such as walls, boarding or scaffolding could also be installed, although these may require planning permission. It is also likely to be necessary to add boarding, shutters, bars/grilles or tailormade security screens such as steel screens, permascreens or polymer screens to external doors and windows.

Other forms of security such as electronic security systems, manned guarding solutions and alarm systems could also be needed.

Regular inspections Carrying out regular inspections of your buildings or site – and taking action quickly in the event of problems – is useful for warding off urban explorers, and for preventing petty crimes of graffiti, arson and other damage

“Urban exploration can be a dangerous hobby and there have been a number of deaths in recent years”

escalating. Inspections are a form of policing and can pick up new access points and danger points.

Insurers may also require regular inspections. Commercial insurance policies often have a clause about periods of vacancy, and insurers normally require properties to be inspected at around 30 days and then weekly or fortnightly after that.

Inspections should be regular but on rotation to ensure that they cannot be pre-empted by people surveying the building.

The inspector tends to complete a list of pre-agreed questions about the building’s security and compliance, which are compiled based on the requirements of the insurance policy.

The inspector will keep a record of when the visit took place, what was inspected and any incidents found. If an insurance claim is made, this audit trail will more than likely be requested by the insurance company.

Failing to comply Failure to comply with legislation and insurance requirements can be costly. In the UK, one trespasser who was injured falling through the roof of a vacant commercial property that was poorly maintained received £567,000 in compensation.

And, failure to adequately secure a property can even prove fatal. In 2007, a man died after a fall at a long-abandoned industrial complex in Denver, Colorado. He had gone there to explore the inside and take photos, but fell 30 feet into an open lift shaft. His family filed a lawsuit against the developers and various subcontractors for negligence. FM FM WORLD | 8 OCTOBER 2015 | 35

01/10/2015 11:34

FM MONITOR

ADRIAN PENDLE

TECHNICAL

Adrian Pendle is director at Intersafe

COMM ON MISTA K ES TO AVO I D DUR I N G P ER IO D I C IN SPECTION AN D T EST I N G

eriodic inspection and testing forms part of the routine maintenance programme for any electrical services on a site. Intersafe’s Adrian Pendle warns of common mistakes

P

Periodic inspection and testing involves testing the electrical services and systems that conduct electricity around a building. It covers all the fixed wiring in a building and includes items such as main panels, distribution boards, lighting, socket outlets, air conditioning and other hard-wired plant.

It also involves performing a sequence of rigorous visual inspections and electrical tests on all systems in a building.

The frequency of such inspection will vary depending on the type of installation.

For instance, for educational establishments the maximum period between inspections and

testing is five years, whereas for leisure complexes it is three years. You may have heard Periodic inspection and testing also referred to as: ● Fixed wire testing ● Electrical inspection

condition report (EICR) ● Fixed installation testing ● Hard wire yesting ● Test and inspection ● Fixed testing ● Electrical testing When inspection and testing is being carried out there is a requirement for parts of the installation to be isolated for periods of time. It is often

Electricity at Work Regulations 1989 Employers are responsible for ensuring the health and safety of both their employees and members of the public on site and to ensure that they are not at risk from their work activities.

Regulation 3 of the Electricity at Work Regulations 1989 recognises a responsibility that employers and many employees have for electrical systems: “It shall be the duty of every employer and self-employed person to comply with the provisions of the Regulations in as far as they relate to matters which are within his control.”

It shall be the duty of every employee while at work: (a) to co-operate with his employer so far as is necessary to enable and duty placed on that employer by the provision of the Regulations to be complied with: and (b) to comply with the provision of these regulations in so far as they relate to matters which are within his control.

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advisable to perform testing out of hours so that disruption to the client and staff on site can be kept to a minimum. This type of electrical testing is a legal requirement and so getting it right is crucial. But mistakes can be made. Here are the six most common avoidable ones:

Cable size Making sure that cable sizes are correct when carrying out periodic testing and inspection is crucial. An inspector could assess a cable size incorrectly, which in turn could make the protective device unsuitable. An unsuitable protective device could enable a cable to carry more load than it is capable of. This causes the cable to melt – a common cause of electrical fires.

Insulation resistance It is vital that any current-using equipment is disconnected when carrying out an insulation resistance test. If it isn’t it could lead to electronic equipment being damaged or destroyed. To minimise the risk, carry out the test at 250 volts first to get an indication if anything is still on the circuit, then complete the full 500V test. It is difficult to isolate all electronic equipment during periodic inspection and testing because of the amount of equipment still in the circuit – lights, heaters and neons. For this reason we mainly focus on the neutral earth IR test which finds any faults most over current devices don’t detect except for residual current devices (RCDs).

Relying on previous board schedules When you look at a circuit board for the first time you assume that

the labelling is correct. If a switch is labelled lights you assume that it means lights. But the board schedule might not be right; it may have been incorrectly labelled. Using circuit charts when carrying out periodic inspection and testing is useful as it ensures that your board schedule is correct and up to date.

Out-of-date and inaccurate board schedules are not only dangerous to electrical contractors because of the danger in assuming a circuit has been isolated for working on, but also for end users trying to re-energise a trip circuit.

Alterations A circuit may have had additions since installation, for instance, extra sockets that have been installed incorrectly. This could mean that alterations to the original circuit might not be as standard or as first installed.

When carrying out periodic testing and inspection the first things to look for are alterations, as these could cause faults.

The mains switch Inspectors can find that the mains switch in a building has not been turned off or operated for a long time, sometimes nearly 10 years! This means that when they come to operate the switch, there may be problems switching it back on again. Mains switches don’t just deliver power; their job is to interrupt power as well.

The mains switch should be serviced regularly as this can lead to unforeseen problems when it comes to testing.

Tenby clamps These should never be used.

Tenby clamps should only be used on water and gas pipes. FM www.fm-world.co.uk

01/10/2015 11:54

ADVERTISEMENT FEATURE

Cutting out the unknown – are you maintaining your systems fully?

According to the British Standard for Protection Against Lightning (BS EN 62305:2011), all lightning protection systems should be inspected on an annual basis.

you may have into account.

Cuttings is committed to constantly offering a fully bespoke service of the highest quality, with both staff and operatives trained to the highest possible standard.

The Electricity at Work Regulations 1989 state that: “Any equipment provided under these Regulations for the purpose of protecting persons at work on or near electrical equipment shall be suitable for the use for which it is provided, be maintained in a condition suitable for that use, and be properly used.”

Cuttings maintain We at Cuttings are happy to provide you with a bespoke service of the highest quality, tailored to suit the needs of your organisation and any form of lightning protection that you may have.

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Invest in the future ATLAS-accredited Cuttings is a member of the industry trade association ATLAS – the Association of Technical Lightning & Access Specialists.

Having been one of the founder members of this association in 1946, we continue to play an active role in its management, helping to set standards for all members.

ATLAS promotes an ‘Inspect and Protect’ campaign that identifies the standards and works required by a specialist contractor when carrying out maintenance work on lightning protection systems and Cuttings fully complies with the requirements of this campaign.

As a member of ATLAS we are fully qualified to carry out design work and to advise of any necessary alterations required to extend, certify, or modify all existing systems to any global lightning protection standard, always taking any technical, economical or aesthetic requirements that

In 2014 we were one of the first companies to have all of our maintenance engineers qualified to the new industry specific NVQ3, and maintain our 100 per cent status for a CSCS-registered workforce.

We were also among the first in our industry to adopt both the UKCG (now BUILD UK) Training Charter and the CITB Sector Specific Training Plan, and each of our working vans now includes an SSSTS qualified engineer. We are also members of the Steeplejack and Lightning Protection Training Group (SLPTG).

Both specialist protection and testing are available for highly sensitive sites such as fuel stores, bio-energy plants, heritage sites, weapons facilities, government buildings, sporting arenas, data centres and numerous military sites. i For more information about Cuttings and its services visit www.cuttings.london or call 020 8371 0001

FM WORLD | 8 OCTOBER 2015 | 37

01/10/2015 11:37

BIFM NEWS

BIFM.ORG.UK

over 20 years’ experience in the FM industry working in Australia and Asia Pacific before relocating back to the UK in 2006.

Steve will be supported by the group’s existing committee of Ed Baldwin, Richard Fryer, Joanna Lloyd-Davies, Bob Parkin, Paul Phillips and Claire Sellick alongside new members Dave Stevenson and Will Bowen.

BIFM AWARDS

Follow the night’s action The BIFM Awards 2015 take place on Monday 12 October.

If you are not attending you can follow all the action and updates from the ceremony, which starts at 21.30, via @BIFMAwards. www.bifmawards.org will also carry details of the all the winners and those awarded highly commended.

i See more about the SIG at www.bifm.org.uk/international

TRAINING

i Information about entries for the 2016 BIFM Awards will be available on www.bifmawards.org

Winners line-up at the BIFM Awards 2014 at the Grosvenor House Hotel BUSINESS CONTINUITY (LATEST EDITION)

Revised Good Practice Guide launched The revised edition of the Good Practice Guide Business Continuity is now available to download as part of your BIFM membership.

This updated guide describes the general principles and the practical application of business continuity management, to enable FM professionals to develop an understanding of the key issues.

This guide follows the British Standard, ISO 22301, the current business continuity management code of practice, with input from the Business Continuity Institute’s Good Practice Guidelines 2013 (BCI GPG 2013). You can download the Good Practice Guide at www.bifm. org.uk/gpgs Further Good Practice Guides from BIFM include: FM Procurement Building Controls and Building Energy Management Systems (BEMS) ● Energy Audits ● ●

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38_40_BIFMNews.indd 38

● Recycling and Waste Management ● Inclusive Access, Disability & The Equality Act ● Benchmarking ● Space planning and Management ● Commercial Removals ● Customer Care ● Implementing a Sustainability Policy ● Procuring and Running Catering Contracts ● Procuring and Running Cleaning Contracts ● Procuring and Running Guarding Contracts ● Refurbishing Office Interiors ● Risk Management ● Security Management ● Selecting FM Software ● Vacant Property Management INTERNATIONAL SIG

New chair Steve Gladwin, director of Nodus Solutions has been elected as the chair of the BIFM International Special Interest Group (SIG). He was voted into the position at the group’s annual general meeting which took place last month and brings a wealth of international

experience to the committee.

Speaking on his election, Steve said: “My aim as chair is to ensure we are relevant to and supporting the BIFM’s members who have an interest, or are working internationally and ensuring that we deliver what they need to succeed. We have many corporate and individual members based in the UK with growing levels of international accountability.

“We also have a significant number of members located overseas across 84 countries. We will have a strong programme of internationally relevant events throughout 2016 and will be reviewing research topics that may be relevant from an international perspective. We have a strong committee who are all committed to supporting our international agenda, as well as valued support from our existing sponsors ISS and Herman Miller.”

Steve is a former non-executive director of the BIFM and a former chairman of Global FM and the Facility Management Association of Australia. Furthermore, he has

BIFM endorses ISS training ISS Facility Services has revolutionised its training by introducing ‘I can at ISS’, a fully integrated programme – endorsed by the British Institute of Facilities Management (BIFM) – that can be used by all employees at every stage of their career.

The five-stage training and development framework is suitable for all staff – from new entrants to those wanting to have a long-term career path with the company. The whole programme was the first to gain endorsement from BIFM. Linda Hausmanis, director of education at BIFM, said: “It’s an amazing piece of work that has been undertaken by ISS, and because it is a BIFMendorsed scheme the content has been mapped against proven international standards; so the skills are transferable.”

Director of learning and development for ISS UK & Ireland, Jane Leeming, said: “We started with our frontline people as they have the biggest impact

KEEP IN TOUCH » Twitter @BIFM_UK » LinkedIn » Facebook » YouTube » Flickr www.fm-world.co.uk

01/10/2015 11:55

Please send your news items to communications@bifm.org.uk or call +44 (0)1279 712 620

on our customers and clients. We have developed training which is specific to their job role, within each service segment.“ ‘I can at ISS’ first rolled out in the ISS Public Sector side of the business and is being implemented across all sectors to fully equip ISS employees with the right skills, knowledge and behaviours for them to perform in their roles and achieve their potential.

Leeming added: “In one of the healthcare pilot sites we witnessed improvements on one of the wards, which achieved a 100 per cent audit for the first time. Both the service manager and the healthcare audit team identified improved performance (as a result of the pilot) as a key driver in the score.”

The programme has also been shortlisted by the Chartered Institute of Personnel Development (CIPD) for the prestigious CIPD People Management Awards, 2015.

Contact the BIFM qualifications team for details about having your organisational projects and programmes endorsed by BIFM and mapped against FM Professional Standards. i Contact qualifications@bifm.org. uk, www.bifm.org.uk/qualifications, +44 (0)1279 712 651

SCOTLAND

All about FM! There is still time to book for the BIFM Scotland Region ‘All about FM!’ conference and exhibition at the BT Murrayfield Stadium, Edinburgh on 29 October 2015.

Sessions include: ● Keynote address by Debra Ward, managing director at Condeco ● H&S: how can you combine the roles of safety & operations? Brian Muir, safety & operations manager, Hampden Park ● The challenges of FM in the www.fm-world.co.uk

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GUEST COMMENT

Mark Whittaker is business development manager, Integral UK Limited & deputy chair, BIFM North Region

MOVE OUT OF YOUR COMFORT ZONE

couple of months ago I was invited to speak at a facilities management conference organised by RBS for its internal FM staff at the fantastic Gogarburn complex. The invitation came from Jourdan Mccombe, senior FM manager at RBS, who regularly attends my BIFM North ‘Key Learning Events’ and helped me arrange an event at RBS, Manchester earlier this year.

I started the presentation by making an apology; for the fact that most of the presentation was me talking about me! I tried to reassure them that I wasn’t a narcissist, but had been asked by Jourdan to give a personal perspective about my own ‘BIFM journey’ and to encourage the audience to make the most out of their own membership.

I soon recalled my very first BIFM event I attended around five years ago. It was a bit of a disaster; I lacked the self-confidence to start networking and after the site tour, made a tactical retreat. It took another 12 months before I attended my next event at Liverpool John Moores University.

The subject was social media and what a contrast; I really enjoyed the content of the discussion, the hosts Don Searle and Matt Tucker made me feel really welcome and I made some great connections that day including Steve Gladwin and Nazali Mohd Noor, with whom I have remained close ever since.

I explained that this event was symptomatic of my FM journey since in terms of stepping out of my comfort zone, taking on fresh challenges and working hard to expand my FM industry network, as well as my skills and knowledge.

I finished the speech by offering three key benefits I think FM professionals can obtain by attending BIFM events if they, like me, are prepared to step out of the comfort zone and give it a go.

Firstly, they are excellent opportunities to expand and add variety to your FM network.

BIFM events are not gatherings of pushy sales people wanting to do the hard sell. They are an excellent means to talk to and get to know fellow FM professionals, who hold a great range of roles within the industry.

Secondly, the events can be great opportunities to develop your skills and knowledge. I have learnt so much by listening to what industry experts have to say on a host of different topics; whether it is delivering strategic facilities management or the best means to measure performance, for example.

Finally, they can also be forums to absorb, share, discuss and apply industry best practice. I have regularly had conversations with attendees who have been able to practically apply the learning gained and have tangibly improved their own job performance. I like this quote from professional development guru, Brian Tracy.

“Move out of your comfort zone. You can only grow if you are willing to feel awkward and uncomfortable when you try something new.”

So why don’t you give it a go and get along to the next BIFM event in your region?

A

“I HAVE LEARNT SO MUCH BY LISTENING TO WHAT INDUSTRY EXPERTS HAVE TO SAY ON A HOST OF DIFFERENT TOPICS”

i

See all BIFM events at www.bifm.org.uk/events

FM WORLD | 8 OCTOBER 2015 | 39

01/10/2015 11:55

BIFM NEWS

BIFM.ORG.UK

public sector and the need for change: David Melvin, managing director, Cordia ● Service versus margin: Anne Lennox-Martin, owner, Anne Lennox-Martin Ltd ● Get Britain Standing: Gavin Brady, founding director, Active Working ● Taking FM back in-house: Neil Edmonds/Chris Leahy, operations directors, British Telecoms Facilities Services ● Brain & safety: Professor Guillaume Thierry, Bangor University.

BIFM members can attend for just £55+VAT, and non-members pay £65+VAT. i See www.bifm.org.uk/ allaboutFM. Thanks to headline sponsor PRG Recruitment.

FM IRELAND SUMMIT

FM innovation BIFM Ireland hosts its FM Summit on Friday, 20 November 2015 at the Aviva Stadium, Dublin.

Sponsored by Aramark and OCS, it provides a forum for sharing ideas and enabling professionals to spur their organisations on to greater success through strategic FM. The speakers include: ● Jennifer Kelly, VP global real estate & workplace services, Google ● Dave Malone, performance director, Paralympics Ireland ● Angus Harding, managing director, Integrated Services Division, Global Corporate Services, CBRE ● Monica Parker, founder, HATCH ● David Cornick, managing director, tech data account at IBM ● Tim Oldman, founder and CEO, Leesman ● Bill Hancox, director of FM, Edge Hill University BIFM members can attend for €199 (+VAT). See www.bifmireland. org.uk/summit15 i

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BIFM NATIONAL GOLF FINALS 2015

Hanbury Manor finals Hanbury Manor recently played host to the 15th BIFM National Golf Finals with eight of the BIFM regions represented in the member’s competition, sponsored once again by HSS Hire.

The HSS 2 Team, captained

by Mark Brinkworth, took the honours in the sponsor section, beating the HSS 1 team under Nigel Peters comprehensively. The corporate section was also a clear win for CBRE’s team, representing the BIFM Home Counties region, and CBRE was crowned overall winner of the competition.

The members’ competition was much more closely fought, with three regions – South, North and London – all finishing on 89 points. After countback, the South Region claimed second spot, but there was to be no stopping the Home Counties – its members’ team secured top spot with a very creditable 93 points.

So, a unique double for the Home Counties – its first members‘ team to secure that section and a triumph for its corporate team, CBRE, in both corporate and overall winners categories.

Results: Sponsors: HSS Hire 2 HSS Hire 1 Corporate: CBRE GACL Bellrock Members: Home Counties South Region North Region London Region South West East Region Midlands Region Scotland Region

90pts 75pts 96pts 85pts 82pts 93pts 89pts 89pts 89pts 88pts 87pts 84pts 79pts

BIFM TRAINING MANAGEMENT DEVELOPMENT – ILM LEVEL 3 AWARD IN LEADERSHIP AND MANAGEMENT

he Management Development (ILM Level 3 Award in Leadership and Management – scheduled for 12th-16th October 2015 – will be delivered by expert trainer Adrian Nash.

This five-day course on managerial development is for practising or potential first-line managers. It is accredited by the Institute of Leadership & Management and on successful completion of reflective reviews during the course – and a work-based assignment after the course – it leads to the nationally recognised ILM Level 3 Award in Leadership & Management qualification.

This qualification gives practising or potential firstline managers a basis for their formal development.

The programme does this by working on foundational management skills and assisting participants in gaining rudimentary knowledge at this level.

An introduction to the skills, knowledge and understanding required by today’s first-line managers, the programme will strike the right balance between planning, organising, motivating and controlling – helping pressured FMs to manage with success and confidence.

It is a highly participative and engaging course that explores a variety of topics using exercises and discussion, and provides the opportunity to reflect as well as practice new techniques in a safe environment.

They include:

T

● Solving problems & decision-making with creativity; ● Team development and working relationships; ● Team and personality types; ● Assessing performance & giving feedback; ● Organising, delegating & empowering others; ● Networking ideas & activities for FMs; ● Negotiation, influencing & conflict management skills; ● Communication: understanding the process & practice;

and ● Questioning and listening: with your ears and eyes.

Join our highly participative and enjoyable programme, practise the techniques and you’ll be: ● Setting goals; ● Developing short and long-range action plans; ● Giving clear directions about who is to do which task,

and to what standard; and ● Listening to others to solve problems. i Call us on 020 7404 4440, email at info@bifm-training. co.uk, or visit www.bifm-training.com

www.fm-world.co.uk

01/10/2015 11:55

FM DIARY INDUSTRY EVENTS 15 October | Workplace Trends: Designing for inclusion Creating a welcoming, productive workplace for everyone, that goes beyond legislative compliance.

Speakers include Charlotte Sweeney, Department of Business, Innovation and Skills and Richard Baldwin, Derwent London. From 9.30am.

Venue: 155 Bishopsgate, London EC2M 3YD Contact: For more information, visit www.workplacetrends.co.uk 20 October | The FM Inspired Conference More than 200 industry-leading delegates will be able to learn new ideas, share knowledge and meet solutions providers. Attendees can select workshops they wish to participate in and the areas of expertise they want to source.

Venue: Jumeirah Carlton Tower, London Contact: For details email info@ inspiredconferences.com or call 020 8012 8180 9-14 November | Workplace Week A week-long convention, organised by Advanced Workplace Associates. The week includes tours of interesting workplaces, a convention on 12 November, and fringe events in aid of BBC Children in Need. Tours include TreeXoffice, London & Partners, PWC, The Guardian, RBS, Level39, JustGiving, CBI, Aon, Lloyds of London and Mintel.

Contact: For more information, visit www.workplaceweek.com 11 November | Cold and dark by 2050?

From 6pm. Presentations and a Question Time debate: ‘How sustainable is our energy consumption?’ Topics will include demand reduction, supply options and the interrelationship between the two.

Speakers include Peter Guthrie, director of the Centre for Sustainable Development; John Loughhead, chief scientific advisor, DECC, and Professor Goran Strbac, Imperial College London.

Venue: Weston Auditorium, De Havilland Campus, University of Hertfordshire, Hatfield AL10 9EU Contact: Advance booking required. For more information, and for tickets, visitwww.eeesta. org.uk/seminars www.fm-world.co.uk 45 | 8 MAY 2014 | FM WORLD

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Send details of your event to editorial@fm–world.co.uk or call 020 7880 6229

11-12 November | EMEX Annual energy management exhibition, with panel debates.

Venue: Excel, London Visit: www.emexlondon.com

protected woodland.

Venue: Hallmark Cards, Bingley Road, Bradford BD9 6SD Contact: Email Sue Gott at sgott2@ hallmark.com or visit www.tinyurl. com/nfc4s6h to book tickets.

19 November | Outsourcing vs in-house More information to follow.

Venue: Ministry of Justice, Manchester Contact: Email mark.a.whittaker@ integral.co.uk to register interest.

20 November | Training day – procurement and contract management More information to follow.

Venue: Hilton Bristol Hotel, Woodlands Lane, Bradley Stoke, Bristol BS32 4JF Contact: Email Nick Fox at nicholasjamesfox@outlook.com for more information or visit www. tinyurl.com/nzho3za to book tickets.

SCOTLAND REGION

SPECIAL INTEREST GROUPS

21 October | Quiz and blues night Team entries are priced at £20 inc. VAT for a team of 5 guests and includes the quiz/prize-giving and two hours of music by the blues band Safehouse.

Venue: The Ferry(formally the Renfrew Ferry) 25 Anderson Quay, Glasgow G3 8BX Contact: Email bill.anderson@ telerealtrillium.com or call 07850 767182 for more information

14 October | Sustainability – AGM and site visit The group’s AGM, followed by a tour and presentation of UBM’s new London office, which has received Platinum LEED rating.

Venue: UBM HQ, 250 Blackfriars Road, London, SE1 8BF Contact: Lucy Black at lucy@ bigpondconsulting.com or visit www.tinyurl.com/q8gsjgo to book.

IRELAND REGION 27 October | Northern Ireland branch: Brektec event – contractor management Rob Greenfield, IES Compliance to discuss management of contractors and best practice for facilities managers. From 8am.

Venue: Cultra Manor, Ulster Folk & Transport Museum Contact: Visit www.bifmireland. org.uk/brektec for more information.

20 November | BIFM Ireland summit – Innovation in FM: delivering the impossible Hosted by Aoibhinn Ní Shúilleabháin. Speakers include Angus Harding, Global Corporate Services; Jennifer Kelly, Google; Monica Parker, Hatch; David Cornick, IBM; Dave Malone, Paralympics Ireland; Tim Oldman, Leesman Index; and Pat Gaughan, CBRE. Venue: Aviva Stadium, Dublin 4 Contact: Visit www.bifmireland. org.uk/summit15 to book tickets.

NORTH REGION 13 October | Big Splash at Manvers Lake BIFM Sheffield and South Yorkshire group’s presentation and tour at the Manvers Waterfront Boat Club, which has had a large clubhouse constructed this summer as part of the lakes site regeneration. The tour will cover how the site has changed from one of the most contaminated sites in Europe to its present state.

Chris Hawksworth, national FM for British Canoeing, is to lead the presentation. Some tickets remain available.

Venue: The Boathouse, Station Road, Wath-Upon-Dearne, Rotherham S63 7DG Contact: Email Bob Rabgaliati at bailiff@trinity-estates.org.uk or visit www.bifmmanvers.eventbrite. co.uk to book tickets.

19 October | AGM - a walk in the woods Following the normal governance and committee voting at the region’s annual general meeting, take this opportunity to get into the fresh air with a walk around the 25-acre

SOUTH WEST REGION

29 October | All about FM! Annual conference and exhibition.

From 8.45am. Keynote address from Debra Ward, MD, Condeco Software. Sessions include the challenges of FM in the public sector, combining the roles of safety and operations, Get Britain Standing, taking FM back in-house and more. £55+VAT for BIFM members, £65+VAT for nonmembers.

Venue: BT Murrayfield Stadium, Edinburgh Contact: Email Michael Kenny at mkenny@fesfm.co.uk or visit www.tinyurl.com/ocepxxu to book tickets.

SOUTH REGION 28 October | Help for Heroes A site visit to the Help for Heroes recovery centre in Tidworth.

Venue: Tedworth House Tidworth, Hampshire SP9 7AJ Contact: Email Ian Fielder at ian.r.fielder@gmail.com or visit www.tinyurl.com/qja2om2 to book tickets.

25 November | Managing FM in science and business parks The South Region looks at managing FM in a business park.

Venue: Fasset Business Park, Havant, Hampshire Contact: Email Ian Fielder at ian.r.fielder@gmail.com for details.

22 October | Catering and hospitality – is the chefs’ skills shortage cooking up a storm?

Recent research suggests a chronic shortage of chefs is threatening the industry. Panel discussion and debate.

Venue: RBS, 250 Bishopsgate, London EC2M 4AA Contact: Email Paul Greenwood at paulg@tricon.co.uk or visit www.tinyurl.com/oe2xwhg to book tickets.

22 October | International – the differing shape of FM in international markets More information to follow.

Venue: Workplace International in central London.

Contact: ClaireSellick@btinternet. com for more information.

5 November | International – case study site visit More information to follow.

Venue: BNP Paribas, London Contact: ClaireSellick@btinternet. com for more information.

17 November | People management – DNA of a facilities manager An event providing the chance to meet the new Facilities Manager of the Year and previous winners.

Venue: Sodexo, 1 Southampton Row, London WC1B 5HA Contact: Email alimoran@hrworks. org.uk for more information.

FM WORLD | 8 OCTOBER 2015 | 41 www.fm-world.co.uk

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FM MONITOR

PRODUCTS PUT TO USE

Call Greg Lee on 020 7880 7633 or email greg.lee@redactive.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

CASE

IN POINT FEATURE CASE STUDY

Genesis Biosciences delivers a refreshing washroom solution PROBLEM A leading UK FM company required a sustainable cleaning product range to assist it in cleaning washrooms at a major UK exhibition centre. The centre hosts 2.1 million visitors every year across 140 events.

The client needed a holistic solution that

delivered a superior cleaning performance on a variety of hard surfaces, as well as being an effective odour controller.

where it was applied. The beneficial microbes in the products carried on working after being applied, ensuring that the Evogen range continued to be effective against organic material after application.

SOLUTION Genesis Biosciences created unique formulas of its Evogen product range to meet its client’s needs. The company provided a tailored general-purpose cleaner, urinal bio-cubes, a biocidal descaler, and an odour neutraliser. To create the unique Evogen products, Genesis Biosciences tested and then developed pure bacteria strains that worked specifically in the washroom application areas. This ensured that each Evogen product delivered a targeted and highly efficacious cleaning performance with no negative effects on the surrounding environment

Call 029 2079 1185 for more information E: info@genesisbiosciences.com Visit www.genesisbiosciences.co.uk

Kee provides safe access using self-closing gates

Chester Racecourse backs a winner with Thermedia

Illuminated cycle stand fixes cyclist locking issue

PROBLEM

PROBLEM

PROBLEM

Traditional forms of protection for industrial workers such as chains, bars or sliding tubes can lead to a hazardous void when used incorrectly.

Chester Racecourse had a safety concern arising around two areas of chequer plate steps, one from the restaurant/bar area and one from the entrance/ exit onto the course perimeter. These became perilously slippery, especially during wet weather.

Struggling to secure or undo your bicycle lock in the dark is a problem that every cyclist has faced. As the nights draw in and winter approaches, this problem will become more prevalent to those who cycle on a regular basis.

SOLUTION

SOLUTION

Thermedia treated steps and walkways with its unique anti-slip thermoplastic treatment, which can be applied to almost all outdoor surfaces including concrete, tarmac, block paving, and chequer plate and wood. It is a cost-effective answer that incurs minimum downtime, and it can incorporate warning signs and decorative logos.

Lighting is the natural solution to this problem, however, overhead lighting will inevitably cause the cyclist’s body to create a shadow where the light is needed most. The new VELOPA Illuminated Sheffield Cycle Stand rectifies this.

SOLUTION Kee Gates, a range of self-closing safety gates from Kee Safety, keep industrial workers safe when working at height and on the ground. The gates are spring-loaded and automatically close behind the user, providing an added level of security by overcoming human error. They work internally and externally, on ladders, stair access points, roof hatches, walkways and roof tops.

OUTCOME Kee Gates are available in galvanised steel and can be powder-coated in safety yellow and are compliant with EN 13374 Class A, EN ISO 14122 Part 3 & Part 4 and CE marked to EN 1090.

Visit www.keesafety.co.uk for more information or email sales@keesafety.com

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OUTCOME Chester Racecourse has reported no slips or falls since the Thermedia treatment was applied. The surface carries a 10-year warranty.

Visit www.thermedia.co.uk T: 01625 874534 – E: info@thermedia.co.uk

OUTCOME The client said the product range cut its labour costs as the products continued to be effective after application. Safety was also improved as the general-purpose cleaner prevented grease build-up and slippery floors. The product also improved the environment; the Evogen product range was biodegradable and degraded organic matter and malodour for longer.

OUTCOME The VELOPA Illuminated Sheffield Cycle Stand, manufactured in the UK and featuring an energy efficient 1.2w LED, is now shining light directly where it is needed, with each stand providing secure cycle parking for up to two bicycles.

Visit www.autopa.co.rk/velopa/ illuminated-cycle-stand for a quote

www.fm-world.co.uk

01/10/2015 15:10

FM PEOPLE

MOVERS & SHAKERS

BEHIND

DATA

THE JOB

JASON SMITH

TOPIC TRENDS

NAME: Jason Smith JOB TITLE: Facilities manager ORGANISATION: TC Facilities Management (TCFM)

where I was confident and fully understood every aspect) into the facilities role, where my knowledge was limited.

If you could give away one of your responsibilities to an unsuspecting colleague, what would it be?

Something I’d greatly miss – allowing colleagues to understand how rewarding working with the local community can be and how you can’t put a price/ salary on giving people a chance to shine at work.

Brief description of the job and key responsibilities:

If you could change one thing about the industry, what would it be?

To manage and deliver multiple FM service provisions in a million square feet of a multitemperature retail distribution centre and to enable our client to maintain its integrity and reputation.

Deeper integration and strategic alignment with our client’s operation, and understanding the client’s world better so that we can evolve on all projects through expansion into what further roles the client has that we could build into our FM solutions.

OUR INTERVIEWEE RATES THE IMPORTANCE OF CURRENT FM TOPICS OUT OF 10. THE ‘AVERAGE’ SCORE (IN GREEN) IS TAKEN FROM OTHER RECENT INTERVIEWEES.

buying in / speccing up FM services

8

10 JASON SMITH

AVERAGE (SINCE JAN 2014)

Introducing/ working with new forms of IT

7

8

What attracted you to the job?

I was enticed to be part of the organisation after seeing its professionalism while I worked for Tesco.

My top perk at work is…

I love having the autonomy to make decisions where I can add value to people’s lives. For example, helping to support people with learning disabilities back into the workplace.

How did you get into facilities management and what attracted you to the industry?

Any interesting tales to tell?

I travelled from Edinburgh to an area in southern England to meet our client to try to expand our business… I joined a colleague and went into the meeting. It WHAT SINGLE PIECE was extremely hot and this OF ADVICE WOULD YOU was the first time I had met the GIVE TO A YOUNG FM client. We did our introductions STARTING OUT? and I took my jacket off, sat “Integrate with the client and down, took my pen out and it be part of the client’s team, not burst, leaving me with black losing sight of where you fit in ink all over my hands. It was within your own organisation – embarrassing, as I was trying to use support from the broader convince the client to bring extra business our way. We did get the FM team and HQ” business, though!

I had always been on the other side, where I managed the FMs from Tesco’s perspective. Being given the opportunity to take on this role I was both nervous and excited about this new challenge (it was a bit of an eye-opener!).

chain operations to FM and continuing to build on my portfolio of skills. I find it extremely rewarding that I am in a position where I can use my role to give back to the community – through supporting schools by allowing them to gain a greater understanding of both Tesco and FM roles in particular as the new breed of FMs comes through.

“We can’t change the way we work as the client won’t want/allow that”. The client wants you to lead, drive, show and share new initiatives that help make their current operation more effective.

www.fm-world.co.uk

43_Behind the Job.indd 43

Adapting to flexible working

6 10

Running a distribution network.

Which “FM myth” would you most like to put an end to?

My biggest career challenge is the same as my career high. The learning curve I have undertaken in moving from distribution operations (an area

8 10

If I wasn’t in facilities management, I’d probably be…

What’s been your career high point to date?

It’s been my successful transition from supply

What has been your biggest career challenge to date?

Working on energyefficiency initiatives

Maintaining service levels while cutting costs

8

8

And how will it change in the next five years?

FM will encompass more of the client’s daily tasks through extended technology devised in even greater collaboration with the client.

Have you got a story to tell? We are looking for facilities managers to feature in Behind the Job. Contact the team at editorial@fm-world.co.uk for more information

Adapting FM to changing corporate circumstances

8

8

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Appointments

Call the sales team on 020 7880 7665 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

Building Surveyor Grade III (Exec) £32,110 - £38,803 Location: The Blacksmith, Lower Store Yard, Hyde Park London’s eight Royal Parks are some of the best-loved and most beautiful spaces in the world. Managed by The Royal Parks (TRP), an executive agency of the Department for Culture, Media and Sport (DCMS), the parks are enjoyed by millions of Londoners and visitors to each year. The Parks provide 5,000 acres of urban parkland and unparalleled opportunities for enjoyment, exploration and healthy living in the capital.

You would be working within a small but dedicated team who manage the many and varied aspects of delivering effective maintenance management within The Royal Parks. The role is responsible for the day to day delivery of maintenance and conservation projects. The post-holder will lead on the provision of surveying and construction support to ensure that the Royal Parks assets are maintained in the best condition and that health and safety legislations is adhered to.

In this role we are looking for self motivated candidates with good client facing and advisory skills. Experience of maintenance and conservation projects is desirable but not essential. This role would suit someone who is looking for a career in the conservation or management of historic buildings and structures.You will also have experience in adhering to health and safety legislation in regards to maintenance matters.You will be able to work effectively as part of a team, flexible, with a commitment to high standards.

To apply for this role candidates should send a request for an application pack to vacancies@royalparks.gsi.gov.uk quoting in the subject bar:Your full name and the ref number for the vacancy (BS0915). Once you have received your pack, please complete all relevant sections and follow the submission instructions on the application packs first page, to submit.

No CVs or covering letters will be accepted.

Closing date: 16 October 2015.

Please contact vacancies@royalparks.gsi.gov.uk for an application pack of any enquiries.

JOBS

Business Development Cleaning & FM

Facilities Manager

London, Essex, Hertfordshire, Bedfordshire.

Basic £30k to £40k OTE £60k

London Salary: £competitive

Facilities Manager Cambridgeshire Up to £40k pa plus benefits

To check out all the latest FM jobs go to:

www.fm-world.co.uk/jobs 44 | 8 OCTOBER 2015 | FM WORLD

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01/10/2015 11:49

London opportunities Senior Technical Services Manager | In-house FM London • c.£85,000

Senior Facilities Manager London • £35,000 - £45,000

Cobalt Recruitment is representing a top 4 global financial advisory. Based at the London headquarters and reporting in to the Senior Facilities Manager, you will be the lead on technical services across the company’s UK real estate (3 London sites, 22 nationwide), which incudes M&E and building fabric. You will have responsibility for a CAPEX budget of c.£10m. You will deliver on projects with the support of 2 direct line reports, as well as outsourced contractors. Key to your success will be your ability to engage and influence C level stakeholders, as well as other crossfunctional departments.

Ref: DaB1263931

A stand-out Senior Facilities Manager is sought for one of the biggest names in serviced offices. Known for innovative and exciting design, our client is enjoying a period of exceptional growth. Taking ownership of a commercial portfolio that includes household name properties, you will ensure the delivery of a first class total FM service to your tenants, overseeing various fitout projects and assisting with the opening of new sites as your portfolio grows around you. Strong on hard services, you will take your place within our clients lively and inclusive company culture.

Ref: CS1263907

Offices globally www.cobaltrecruitment.com Please apply for either of the above roles by emailing apply@cobaltrecruitment.com or call 020 7478 2500 to speak with David Bremner or Chris Sycamore quoting the relevant reference number.

The power of people

COMMUNITY ASSETS MANAGER Up to £35,000 Arlington, London One Housing is looking for a Community Assets Manager to co-ordinate and oversee our community assets portfolio.

You will have overall responsibility for generating commercial UHYHQXHV IURP D UDQJH RI IDFLOLWLHV E\ HQVXULQJ WKH\ DUH ´W IRU purpose and offer a safe, legislation compliant environment for all activities. Through ongoing partnerships with local community groups and users, you will drive engagement, volunteering, social enterprise, identify alternative funding and develop a marketing strategy to generate rental income and maximise returns.

An experienced manager, you hold a relevant degree, plus recognised project or programme management experience.

Your knowledge of the policy, legal and regulatory frameworks governing community based organisations will ideally extend to neighbourhood and community development.

For more details or to apply please visit jobs.onehousinggroup.co.uk/FMW &ORVLQJ GDWH ¢19 October 2015.

jobs.fm-world.co.uk

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onehousinggroup.co.uk

FM WORLD | 8 OCTOBER 2015 | 45

01/10/2015 11:49

REQUESTS

SURVEYS / POLLS / EVENTS / RESEARCH

CALLS TO

Unless otherwise stated, all surveys mentioned on this page will keep your contact details confidential at all times and not use them for commercial purposes

ACTION HERE’S WHERE WE BRING TOGETHER ALL THE LATEST REQUESTS FOR YOUR INPUT – AND THE REASONS WHY IT’S WORTH YOUR WHILE TO GET INVOLVED ( = DEADLINE FOR ENTRIES)

ENERGY SAVINGS OPPORTUNITY SCHEME (ESOS) What All about FM: BIFM Scotland Conference – the region's conference and AGM Commitment Tickets for BIFM members cost £55+VAT, non-members £65+VAT. Why The conference, held at BT Murrayfield Stadium, Edinburgh, includes a keynote address from Debra Ward, Condeco MD and 2014 Woman of Achievement winner; and presentations from Hampden Park’s Brian Muir, FMP360’s Anne Lennox-Martin, Mark O’Hear of BTFS and Guillaume Thierry, professor in cognitive neuroscience at Bangor University.

Notes For more information on other BIFM regional events, see page 41 To book tickets, visit www.tinyurl.com/ bifmscot2015 The event takes place on 29 October.

What The Energy Savings Opportunity Scheme (ESOS) was established by the government in June 2014, in order to implement Article 8 (4-6) of the EU Energy Efficiency Directive (2012/27/EU).

Commitment In order to comply with ESOS, the organisation must calculate its total energy consumption, identify areas of significant energy consumption, appoint a lead assessor to oversee and review all audits, notify the Environment Agency of the organisation’s compliance, and keep records of compliance for future audits. Note that if your organisation is fully covered by ISO 50001, you will not be required to carry out an ESOS assessment.

Why It is a mandatory energy assessment scheme for qualifying organisations in the UK. Notes ESOS is mandatory for any organisation in the UK which employs 250 or more people, or has an annual turnover in excess of €50 million (£38.9 million) and an annual balance sheet total in excess of €43 million (£33.5 million).

Visit www.tinyurl.com/esosgov for more information on the scheme.

Qualifying organisations must carry out their ESOS assessment and notify the Environment Agency by 5 December 2015. Participants must then carry out an assessment within four years of their first audit.

WORKPLACE WEEK 2015

Peter Cheese, CEO of the CIPD, the professional body for HR and people development, is a speaker at Workplace Week

What Workplace Week, organised by Advanced Workplace Associates and in aid of BBC Children in Need, consists of a one-day convention, numerous site tours, fringe events and an evening reception.

Commitment Book your place for the convention, reception and on the workplace tours.

Why The convention features a number of speakers, including Ben Jones, an economist at the Confederation of British Industry, Peter Cheese of the CIPD and Peter Brown, head of performance knowledge, English Institute for Sport. Proceeds will also be donated to BBC Children in Need.

Notes The Workplace Week Convention is to be held at KPMG’s offices in Canary Wharf, London, on Thursday 12 November.

Visit Visit www.workplaceweek.com for more information, and to book your place at the convention and on the workplace tours.

Workplace Week takes place from 9-13 November. However, workplace tours book up fast, and often sell out before the event.

IN THE NEXT ISSUE OUT 22 OCTOBER

FEATURE: THE BIFM AWARDS 2015 – DETAILS OF ALL THE WINNERS AND HIGHLY COMMENDED PROJECTS FROM THE SECTOR'S MAJOR ANNUAL EVENT /// BT FACILITIES SERVICES – DEEP-LEVEL TUNNELS /// WINTER MAINTENANCE – FM PREPARATION /// INDOOR AIR QUALITY /// ALL THE LATEST NEWS AND BUSINESS ANALYSIS 46 | 8 OCTOBER 2015 | FM WORLD

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FM CALENDAR OCTOBER

YOUR CAREER OUR COURSES TRAINING FMs FOR OVER 20 YEARS

12-16 13-15 14 14-15 14-15 15 20 20-22 20-22 21-22 22

NOVEMBER 3-4 4-5 5 9-13 10-12 11 12 16 17-19

Telephone

+44 (0)20 7404 4440

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NEBOSH Week1 Understanding FM Customer Focused FM Effective Space Planning Managing FM in an Outsourced Environment FM Contract Models Personal Effectiveness Skills Professional FM 1 Team Leading Advanced Building Services - The Next Step User Needs, DDA and Reasonable Adjustments Managing Relocation, Fit Out and Move Managing Catering Contracts How to Procure a Fit Out for FMs NEBOSH Week 2 Understanding FM Making the Change to Agile Working Managing FM Performance & SLAs Trends and Innovation Business School

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