Facilitate April 2020

Taster edition

FAC I LITATE APRIL 2020

CONTENTS A N ALYSIS

6 F M CO M B AT S CORON AVIRUS Cleaning in focus as the UK enters a lockdown period 1 0 SUNAK O P ENS PURS E STRIN GS Chancellor Rishi Sunak announced a new building safety fund in the Budget

COVER: SHUTTERSTOCK

1 2 S AD I Q KH A N ’S OPE N L E TTE R London Mayor updates building owners and managers about Grenfell Tower Inquiry recommendations 13 U NSETTLE D STATUS The FM sector is calling on government to rethink its new immigration rules 15 NEWS MAK E RS Ten top stories from Facilitate online

WHAT WE DO

Facilitate – the magazine and online news content resource of the Institute of Workplace and Facilities Management (IWFM) – keeps IWFM members and others up-to-date on all workplace and facilities management issues, ensuring you are informed of the latest developments and thinking.

COMMUNI T Y

K NOW LED G E

3 4 PE R SPE C T IV E S The four most interesting and insightful opinions on FM this month

44 INNER STRENGTH Build your resilience to rise above difficulties – a vital attribute nowadays

3 7 A BIT A BOU T YOU Bishnu Nath, FM at Certitude in London, goes through his paces

46 WASTE NOT, WANT NOT Cutting waste from your business requires a well-planned strategy

3 8 T HINK TA NK Our takeaways on topics and trends that could affect your business decisions

49 LEAK PROOF AI can detect and prevent water leaks, thus saving cash and cutting waste

40 A PR IL @ IWF M The people and projects currently informing IWFM activity

50 TGI FRIDAY? Offices are often empty on Fridays – so should firms shut up shop for the day?

41 C A LL S TO AC TION The events and training options that deserve your attention

54 COLOUR CARE How workplace colour use can soothe stressed healthcare professionals

LONG FORM

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NEW ENERGY STRATEGIES A Facilitate and Centrica Business Solutions webinar discusses energy policies and best practice for energy optimisation.

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DELIVERY DRIVERS We look at the meticulous FM services delivered by highly skilled teams at distribution centres around the UK.

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EDUCATION TRANSFORMED The Infrastructure, Safety and Security Office at Singapore’s Yale-NUS College is a small team with a big impact on FM services.

– your award winning magazine

Facilitate is the current holder of the Best Magazine (10-32,000 members) award, as voted for by judges at the Association Excellence Awards, a body which assesses the media brands of trade bodies, professional membership organisations and associations.

We have an ambitious programme for 2020 and look

forward to continuing to produce content that meets your needs.

We always work ahead, so please contact us if you have an angle or format we should be pursuing.

Got a story? email editorial @facilitatemagazine.com

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INSIDE

Chancellor announces new building safety fund in Budget London mayor sends open letter to building owners and managers FM sector calls on government to rethink immigration rules Newsmakers: The top stories from Facilitate online last month IWFM Policy: Budget 2020: what matters most to FMs?

A

s Facilitate went to press, the nation was in the process of shutting down schools, stopping all non-essential travel, practising “social distancing” and self-isolating in response to the outbreak of novel coronavirus, Covid-19.

A number of developments occurred rapidly that touched upon workplace and facilities management.

One was the government’s guidelines for employers and businesses on how to cope with someone who is suspected or confirmed to have Covid-19 has been in the workplace, plus advice on the certification of absence from work resulting from Covid-19.

Only days after employers were advised that there “is no need to close the workplace or send other staff home”, the number of UK cases of coronavirus increased and Prime Minister Boris Johnson said workers “should work from home where possible” as part of a range of stringent new measures to suppress the spread of the virus.

Consequently, the IWFM published its Covid-19 guidance resource for FMs, pointing out how some organisations will be trialling remote working for the first time at scale, realising the benefits as well as understanding the challenges of prolonged remote collaboration.

This states: “The preparatory work we at IWFM have carried out in recent years has enabled us, with little notice, to activate home working with great efficiency. Like any business continuity approach, it only works if you plan for any possibility.”

Tighter cleaning regimes

Elsewhere, enhanced cleaning practices were unveiled by Transport for London (TfL) to improve “the already-high hygiene levels” on the capital’s public transport systems.

Cleaning across the Tube and bus network now includes additional substances that kill viruses and bacteria on contact.

Public Health England said there were no specific concerns about using public transport. However, TfL chose to make a number of

CO RO NAV IRU S

FM SECTOR COMBATS CORONAVIRUS AS UK GOES INTO LOCKDOWN

improvements to its wellestablished cleaning programme.

TfL began rolling out enhanced antiviral fluid, used in hospitals, at Tube trains and stations to provide added protection.

Key interchanges will be cleaned more regularly than usual, including during the day.

TfL is also using the enhanced disinfectant in depots and drivers’ cabs. All buses will now also have regularly touched areas, such as poles and doors, carefully wiped down with a strong disinfectant each day.

Boosts to the rigorous cleaning regime will be rolled out across the rest of the TfL network.

TfL said it was also at the final testing stages of a new, longerlasting cleaning agent that would provide protection W Wantiviral W. I W F M .O RG .U K for up to 30 days and hoped to

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W O R D S : H ER P R EE T K AU R G R E WA L

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PHOTOGRAPHY: GETTY

10 12 13 15 17

F RO NT D E S K

WEBINAR REPORT

USING ENERGY OPTIMISATION TO REDUCE COSTS AND DRIVE GROWTH Listen to the webinar on demand: tinyurl.com/Centrica-on-demand

NEW STRATEGIES FOR 21ST CENTURY ENERGY PROCUREMENT Businesses need to reconsider their power consumption, their reliance on the grid and how they can optimise energy use so they can cut operational costs while increasing revenue and resilience. In a Facilitate and Centrica Business Solutions webinar, our three presenters and host Martin Read took on a discussion ranging from energy policies to best practice for energy optimisation published suggested energy performance goals for operators of commercial offices seeking net zero carbon solutions.

An overview

So what challenges face firms trying to decentralise and optimise their power?

Nick Blyth, policy engagement lead with IEMA: Considers the bigger picture, outlining the difference between setting net zero targets and carbon neutrality.

He explains the regulatory environment, along with the ideas of net zero and carbon neutrality. IEMA has declared a climate emergency and has committed to carbon neutrality by using a scheme from the United Nations

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Convention on Climate Change. It has also signed up to the Climate Neutral Now programme.

Nick MacDonald Smith, principal energy and environment programme manager at NHS Property Services: Details how the NHSPS roadmap to net zero has been formulated.

Dan Connor, optimisation and battery sales manager at Centrica Business Solutions: Gives the view of a large energy provider that routinely assesses the evolving energy services market.

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ILLUSTRATIONS: ISTOCK / IKON

T

he global energy landscape is changing and the National Grid can no longer rely on large centralised power stations to meet demand. So there is an increasing fervour to move to decentralised renewable power.

Businesses are rethinking their energy strategies with a focus on digitisation to innovate processes, minimise risk and increase flexibility.

Emerging technologies that make use of connected digital systems can enable companies to generate and consume energy more sustainably and interlock with the grid data.

Businesses are also considering their own reliance – and the reliance of their suppliers – on energy for operational purposes, and how new third-party suppliers, such as cloud infrastructure providers, could help ensure they are resilient against power interruptions.

The advent of carbon net zero roadmaps has led organisations of all sizes and types to introduce their own carbon neutrality goals, many setting targets much closer than 2050.

The UK Green Building Council also recently

LO N G FO R M

FM IN DISTRIBUTION & LOGISTIC S

Distribution centres are colossal facilities – the seven largest in the UK exceed 20 million square feet and Amazon alone has a global footprint of 150 million square feet.

To manage sites of this scale, FM teams need to be highly skilled and meticulous with service delivery so that they are equipped to deal with consumer peak periods, precise distribution schedules and myriad logistical considerations.

Bradford Keen reports

T

urn the clock back two decades and facilities management in the distribution and logistics sectors would have been limited to waste removal and unblocking drains. Today’s FMs are vital components of a well-oiled and increasingly automated machine.

Indeed, automation has had an impact not only on warehouse labour but on the duties of FMs too. For some, it presents an opportunity for FM team members to become more involved in overall operations.

“It makes the job more interesting compared to maybe 15-20 years ago when they were probably just being box-movers,” says Matt Luke, head of logistics at Brammer Buck & Hickman, an industrial supplies specialist.

The past 10 years in particular have seen a surge in automation and digital technology, driven largely by the rise in e-commerce, says Jason Towse, managing director of business services at Mitie.

“As such, FM teams need to be able to maintain, repair, secure and clean this specialist equipment to ensure everything keeps running. On top of this, FMs have also had to learn how to operate these systems themselves, as well as how to flex workflows to conduct FM tasks at the most efficient time to minimise operational impact.”

The automation of certain tasks has given FM new responsibilities, but it has also added “a significant level of complexity”, says Jonathan Chadburn, vice-president of the Asset Management Centre of Excellence at courier firm DHL. “For example, in addition to traditional FM requirements, automatic guided systems and robotics, remote

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The increasing automation of everlarger warehouses has led to changes in support service requirement

FacilitateMagazine.com / April 2020

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CASE STUDY

BEHIND THE SCENES ON KEY PROJECTS AND PLACES

C ASE ST U DY

TRANSFORMATIVE EDUCATION

TO ACCESS THE

The Infrastructure, Safety and Security Office at Singapore’s Yale-NUS College is aVERSION small team FULL with a big impact on FM services. It has cut maintenance times, boosted energy performance OF FACILITATE and improved working relationships – which also led to its victory in the FM category JOIN at the IWFM MAGAZINE, 2020 Chartered Institution of Building Services Engineers (CIBSE) Building Performance Awards W W W. I W F M .O RG .U K

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INSIDE 34 36 37 38 40

Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Bishnu Nath Think tank: How will the new immigration proposals affect FM? Jonathan Hill, head of FM at ENGIE joint venture Qwest Services

What’s a building passport?

A building passport is essentially a data platform or repository that holds all the relevant data from a building’s design to its demolition and the decades of maintenance in between.

The Living With Beauty report from the Building Better, Building Beautiful Commission says the dataset should “start life as a single line representing the boundary of a planning application, growing over time to accommodate all the assumptions generated during the planning stage, used as a Building Information Model (BIM) during construction and finally becoming a Digital Twin of the building including its performance and impact over its whole life cycle”.

Readers will be familiar with BIM and Digital Twins from previous editions of Facilitate, such as the construction issue in March, but the building passport goes further to incorporate these ideas and more as an overall building dossier.

Thought of in this way,

the building passport will serve all relevant stakeholders – from investors, insurers and policymakers to owners and operators – providing them with comprehensive documentation to help with assessing the quality and performance of buildings.

VIEW POINT

THE B E ST O F THE S E C TO R’ S DI S C U S S I O N A N D DE BATE suggested in the Hackitt Review, building information should be digitised to permit a growing repository of information for every building in the UK. Government can use its powers in setting National Planning Validation Requirements to kick-start this process.”

Why is a building passport important?

The commission’s report says a digital document of this type will gather in one place all of the information related to the entire building life cycle. It will significantly contrast with current practices, which tend to use data for its specific purpose before discarding it.

The building passport could also provide better data to determine how a building performs compared with the designers’ expectations.

The report says: “As

Is this a new idea?

A 2017 report by the Global Alliance for Buildings and Construction, Global Trends in Data Capture and Management in Real Estate

and Construction, says the passport is an important tool to increase awareness of the value of capturing and managing data in specific and consistent ways.

Data should include what materials have been used and whether they can be recycled, and design and construction data, along with performance data on the building and the equipment inside it.

The Living with Beauty report can be found at tinyurl.com/ building-passport

Each month we explain the background to phrases you may be hearing, or the key issues currently making waves

PHOTOGRAPHY: ISTOCK

B UZ Z WO RDS

BUILDING PASSPORTS

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V I E W P O I NT

SEEN AND HEARD

Ideas and comments made around the sector this month

FM@LARGE “Trust enables greater collaboration and loyalty within the workplace” DAVID KENTISH, DIRECTOR AT KENTISH & CO, ARGUES FOR MORE TRUST IN THE WORKPLACE

“The right capital planning processes can help facilities managers make meaningful improvements in their operation and augment cost-avoidance strategies” ERIC CRABB, EXECUTIVE MANAGING DIRECTOR AT CUSHMAN & WAKEFIELD, HIGHLIGHTS THE ROLE OF FINANCIAL PLANNING

“Anytime I am on a campus or site very early on a winter’s morning when it’s been snowing (not often these days) and there’s a nice little path cut through the snow to each door.

That always makes me smile.”

DANIEL BEDE O’CONNOR, HEAD OF CUSTOMER HAPPINESS AT WARP IT, RESPONDS TO A CALL ON LINKEDIN FOR EXAMPLES OF EXCELLENT FM SERVICE PROVISION

“AI HAS MADE SOME GREAT ADDITIONS TO THE WORKPLACE, BUT IT STILL NEEDS A HUMAN TOUCH. COMPANIES MUST MAKE DECISIONS ABOUT WHERE TECHNOLOGY CAN BEST WORK FOR THEIR EMPLOYEES.” DAVID LEEN, CO-FOUNDER OF GROVELANDS, ARGUES FOR THE VALUE OF PEOPLE IN DIGITAL TRANSFORMATION

NOTED&QUOTED “British Standards: ‘we don’t follow them, they are only guidance and have no legal standing‘; ‘Expensive to access so we don’t bother with them’; ‘Although not a regulation, we follow them because we want to prove we manage our buildings to a good level and can st a selection prove compliance’ — just d when I of comments I have had tandards have discussed British Standards with peers before.”

FM PROFESSIONAL NICK FOX SHARES VIEWS ON THE VALUE OF INDUSTRY STANDARDS

“D&I is a culture that can only be effectively measured by knowing how the various diverse groups in a workplace feel. Asking and hearing how people feel is a lot more meaningful than just counting them.”

WASSIM SELMAN, INFRASTRUCTURE BUSINESS LINE PRESIDENT AT ARCADIS NORTH AMERICA, SAYS DIVERSITY AND INCLUSION REQUIRES MORE THAN SIMPLE METRICS

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V I E W P O I NT

A B IT AB O UT YO U

BISHNU NATH is the facilities manager at Certitude

What do you do? I am the

FM at Certitude, which operates 150 locations across London to provide services to people with learning disabilities, mental health needs and autism.

What attracted you to FM, and how did you get into the industry? I’ve always

been an attention-to-detail person and passionate about everything. I worked in the IT sector for over a decade before I decided on a career change.

FM was a likeable option, where I thought I could use my all-round skills gathered in previous positions.

BEHIND THE JOB

BISHNU NATH “I’VE ENJOYED TAKING PART IN FUNDRAISING AND MENTAL HEALTH AWARENESS ACTIVITIES”

How long have you been in your current role? I joined

work closely with the IT team, the reception team and other emergency response teams.

Do you see yourself predominantly as a task or a people manager? As a

My top perk at work is…

Certitude in January 2018.

facilities professional, I think both areas are related to each other. I try to have a strong influence in the management of both tasks and people. I find that having good relationships with people helps me to understand tasks quicker and to deliver the highest possible standard of service. It also makes my job easier and doesn’t cause any unnecessary stress for the stakeholders.

If you could change one thing about the industry, what would it be? Members’

benefits can be made more attractive, which would encourage them to be more engaged alongside their hectic schedule at work.

Any interesting tales to tell? In one of my early

Since joining Certitude, alongside my work I’ve enjoyed taking part in fundraising and mental health awareness activities, including running half-marathons for Certitude in 2018 and 2019. It’s a pleasure working here. I couldn’t ask for more friendly and cooperative colleagues.

positions in FM I had five or more line managers. It took me a year to establish my actual job description and that I was supposed to be reporting to the managing director only.

If I wasn’t in facilities management, I’d probably be… I would’ve probably

What has been your biggest career challenge to date? When I relocated to the

considered staying in the information technology sector and started a business.

UK and started to build a new career. It was a huge challenge

Would you describe your role as predominantly operational or strategic?

PHOTOGRAPHY: GETTY / ISTOCK / SHUTTERSTOCK

to adopt the culture, and adapt to the climate and at the same time to invest a great amount of time to understand what it takes to work in FM.

Which “FM myth” would you most like to put an end to? “They are mostly loners”

– I have never felt this has been the case for me. I’ve had great relationships with people and teams around me.

My understanding is that FM in any organisation plays a vital role in both operational and strategic planning. My role is no different.

Evaluate those gaps and develop strong opinions and possible possi solutions. Once you have gained enough experience, enrol in a career-focused course.

What was the weirdest day you’ve had in the office? In

the first month in one job, a window fitter started to fit a glass window without prior approval of the method of work. The work was a little risky. The property managing agent noticed the work and asked them to stop, but the fitters continued. I found it strange for someone to be that careless in a professional capacity.

Early bird or night owl? I am

neither!

What FM job in the world would you love more than anything? I would like to hold

a facilities position in an airport. It was my childhood dream to fly or work in an airport.

And where would FM be an absolute nightmare Not

having enough flexibility to use your expertise in a role can be frustrating.

Your life outside FM mostly

TOinvolves…

ACCESS THEmy dayAlthough FULL VERSION to-day life is well organised, What single piece of advice I always find time to talk to would you give to a young OF FACILITATE my family JOIN and watchIWFM football. facilities manager MAGAZINE,

How many people are there in your FM team, and to whom does the FM team ultimately report? I report

starting out? Make notes of

anything and everything where you think there is a gap.

to the director of finance, and

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Recently, I started taking flying W W W. I W F M .O RG .U K lessons and am learning to fly a Gladiator.

INSIDE 44 45 46 50 54

Hannah Fitt provides tips on developing inner strength Jonathan Kemp advocates singular focus over multi-tasking Cut business waste with a smart strategy, says Nathan Gray Graham Bird asks if it’s time to close offices on Fridays Nina Bailey prescribes colour therapy for workplace wellbeing

B

ig enough to fit your laptop inside – and with a total storage capacity of 18kg – the Buddy from Bisley offers personal storage for adjustable height desks.

Attached to the desk, the Buddy rises and lowers as users change the height of their desks.

“More and more

KNOW HOW

businesses are beginning to see the benefits of active working and have started adopting a sit/stand culture in the workplace,” says group sales director Robin Bayliss.

“We therefore wanted to make a storage system that works seamlessly with height-adjustable desking. The result is Buddy – the perfect solution

THE L ATE ST L E A RN I N G A N D BE ST P RAC TI CE

for a productive work environment.”

Buddy is designed to stow personal belongings and frequently used office items. It comes in a range of colours, as well as a wood front finish. The storage space also offers USB charging capabilities and a variety of locking options: No lock; AB lock – standard key lock with barrel; M3 lock – mechanical combination lock, with four digits and key; E4 lock – digital combination lock, with a digi lock

DESK SOLUTIONS

STOW MOTION

keypad for single-users only; and RF lock – RFID digi lock (radio frequency identification) that requires an access card to open, so useful for public or multi-person use.

The attachment bracket fits many popular desk platforms as standard, but can be easily adapted to fit a new desk system too, Bisley says.

BUDDY DIMENSIONS D 270mm (10.6”) x W 470mm (18.5”) x H 403mm (15.9”)

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The facts, figures and projections worth being aware of

For more FM business news, analysis and contract wins, sign up for the Facilitate daily newsletter at www.facilitatemagazine.com/news/e-zine

INDICATORS

Rates

It’s young v elders in digital war

Bad tech brings down staff

Two-thirds of senior decision-makers say poor workplace technology is affecting their work-life balance, mental health and financial wellbeing, suggests research by Hive360.

(Hive360)

34%

34 per cent of millennials say the chief cause of conflict in the workplace is older workers not understanding new technology, according to the findings of a recent survey of 2,000 professionals carried out by staffing business Walters People.

(Walters People)

Data from Relogix has revealed that 52 per cent of workspaces are vacant during prime work hours, and of the team members present only a 25 per cent occupancy rate for their dedicated desk spaces.

200

The Global mobile Suppliers Association (GSA) reports that the number of 5G devices produced has broken the 200 barrier for the first time.

(Telecom Reseller)

FOUR IN

10 Gen-Z is keen to cut digital footprint

Forty per cent of 20something workers would share their existing computer power if it would be better for the environment, according to Cudo Ventures’ survey.

(Cudo Ventures)

62%

(Relogix)

5G device availability grows

4 in 10 LGBT+ teachers ‘face abuse’

62% embrace digital fitness gadgets

Sixty-two per cent of UK employers plan to invest more in digital health solutions over the next five years, indicates a survey by Mercer Marsh.

(Mercer)

Teachers’ union NASUWT says at least four in 10 LGBT+ teachers have experienced homophobia, biphobia or transphobia at work in the past year.

VAT rates: Standard rate — 20 per cent Reduced rate — 5 per cent Source: GOV.UK

Bank of England base rate: 0.1 per cent as of 19 March 2020 Source: Bank of England (bankofengland.co.uk)

The CPI including owneroccupiers’ housing costs (CPIH) 12-month inflation rate was 1.8 per cent in January 2020, up by 1.4 per cent in December 2019 The main contribution to the CPIH 12-month inflation rate in January 2020 came from housing, water, electricity, gas and other fuels (+0.55 percentage points).

Source: www.ons.gov.uk

Employment

National Minimum Living Wage Category of Current Hourly worker hourly rate from rate April 2020 25 and over £8.21

£8.72

18-20

£6.15

£6.45

£3.90

£4.15

21-24

Under 18

Apprentice

(under 19 or aged 19 or over and in the first year of their apprenticeship)

(NASUWT )

40%

Economy

Consumer Price Index (CPI): The CPI 12-month rate was 1.8 per cent in January 2020, up from by 1.3 per cent in December 2019.

52% of workspaces empty at prime time

52%

DATA

U S EF U L S TAT I S T I C S

I don’t like Mondays…

You are more likely to suffer a workplace accident on a Monday, suggests research from Motu’s Economic and Public Policy Research.

(Motu Economic and Public Policy Research)

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FacilitateMagazine.com / April 2020

£7.70 £4.35

£8.20 £4.55

Real UK Living Wage

TOLocation ACCESS THE of Hourly rate FULL VERSION worker from April 2019 OF FACILITATE UK Living £9.30 Wage MAGAZINE, JOIN IWFM Living £10.75 WLondon W W. I W F M .O RG .U K Wage

BAC K PAG E

EPHFMERA

Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:

The stories that just don’t fit anywhere else (Email us: editorial@facilitatemagazine.com)

I

f just one thing comes out of this extraordinary period of time, it will be the greater acceptance and use of remote meeting software of all kinds.

Which is good, because actual face-to-face-in-office meetings can be, let’s face it, somewhat hit and miss.

One firm, Norwegian meetings tech provider Synergy SKY, told us recently that it believes 30 per cent of organised office meetings never actually take place, and that as a result UK firms are wasting around £7,000 a year on unused space as a result. (A typical meeting room costs more than £10,000 a year in rent, they say.)

Why have dedicated meeting space if it doesn’t get used? Synergy Sky claims that a long-held industry-assumed rule – that an organisation should allocate one meeting room for every 20 employees – should be discarded.

The problem seems to be meetings being called, but attendees then deciding, for whatever reason, not to turn up. Other priorities, changes to schedules and so on.

But how about the socially distanced, selfisolating bulk of the population just now? Well, that requires entirely remote meetings – and, actually, that might lead to better meeting attendance etiquette. You know everyone else is juggling his or her tasks and assigning times to them.

You know your fellow remote workers are more likely to be

affected by external factors than their colleagues in or around the office. And you also know that a video meeting demands everyone be focused on their part of the conversation.

In short, while there will never be a substitute for face-to-face meetings, exclusively remote meetings can – overlapping speakers aside – crystallise far more work into much less time.

When reality returns to the world of office working, decisions about space allocated to meeting rooms may indeed have risen further up the agenda.

Meeting rooms will remain, no doubt – many will be naturally resistant to taking part in video group calls out in the open plan – but there’s a good chance that the remote working style of team meeting will change working practice. For now, here’s to an end to all of this isolation in due course.

Our best wishes to all workplace and facilities managers juggling entirely unprecedented problems this month.

Join us online for the latest updates.

We’ll meet again.

And again ...

Institute of Workplace and Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK Tel: +44 (0)1279 712 620 Email: admin@iwfm.org.uk Web: www.iwfm.org.uk

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To subscribe call 01580 883844 or email subs@redactive.co.uk – alternatively, you can subscribe online at www.facilitatemagazine.com/about-us/subscribe/ Editorial Advisory Board Simon Ball, market director, Engie UK & Ireland Peter Brogan, head of research and insight, IWFM Rob Greenfield, director, Assured Safety & Risk Management Ian Jones, director of facilities, ITV Martin Stead, managing director, Sewell FM Dr Matthew Tucker, Liverpool John Moores University Jo Wake, head of global workplace, Deliveroo Kate Smith, solutions development director, CBRE Liz Kentish, managing director, Kentish and Co. Simone Fenton-Jarvis, Workplace consultancy development director, Ricoh

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