January 2020 / FacilitateMagazine.com
Taster edition
FAC I LITATE
JANUARY 2020
CONTENTS AN A LYS IS
6 GOVERNME N T IN -TR AY With Boris Johnson returned to power, it’s time for the government to make good on its promises 8 O N TRE N D CBRE reports how changes in occupier needs are influencing FM strategies
COVER: ISTOCK
9 F I RE GUARDIN G Institutions are stepping up fire safety in the wake of the Grenfell Tower report 10 ECO-FAIL URE The FM sector rates among the worst in its impact on the environment 13 NEWS MAK E RS Ten top stories from Facilitate online
WHAT WE DO
Facilitate – the magazine and online news content resource of the Institute of Workplace and Facilities Management (IWFM) – keeps IWFM members and others up-to-date on all workplace and facilities management issues, ensuring you are informed of the latest developments and thinking.
COM M UNI TY
KNOW LE DGE
3 4 PE R SPE C T IV E S The four most interesting and insightful opinions on FM this month
44 EQUALITY CALL Companies need to create workplaces where women can advance
3 7 A BIT A BOU T YOU Clive Conran, facilities manager for Lacoste UK & Ireland, on retail life
45 2020 SKILLS FOCUS Upskilling is a prerequisite to success in the current labour market
3 8 T HINK TA NK Our takeaways on topics and trends that could affect your business decisions
46 BOILING POINT Boilers are at the top of the ‘hit list’ to cut the UK’s carbon emissions to zero
40 JA NUA RY @ IWF M The people and projects currently informing IWFM activity
49 GET SMART How smart engineering is improving energy efficiency in existing buildings
41 C A LL S TO AC T ION The events and training options that deserve your attention
52 WORK IT OUT Workplace gyms can raise the bar when it comes to office perks
LONG FORM
20
SECURITY WITH A SMILE Demands on manned security personnel are evolving, presenting opportunities for advancement. Facilitate investigates the sector.
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CHANGING OF THE GUARD The private security industry is booming, but more must be done to improve licensing and regulatory requirements.
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THE DIGITAL DIMENSION From next-gen CCTV to pinpointing places where staff are needed – how new technology is modernising manned guarding.
– your award winning magazine
Last October, Facilitate was awarded Best Magazine (1032,000 members) by judges at the Association Excellence Awards, a body which assesses the media brands of trade bodies, professional membership organisations and associations. We enter 2020 with an ambitious editorial programme and look forward to continuing to
ur produce content that meets your g needs. But we’re always working ahead, so feel free to contact us if you think there’s an angle or format we should be pursuing. Got a story? email editorial @facilitatemagazine.com
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FacilitateMagazine.com / January 2020
INSIDE 08 09 10 13 19
Changing FM trends Fire safety measures announced Does FM fail the green test? Newsmakers: The top stories from Facilitate online last month IWFM Policy: 2020 focus
P THE NEW GOVERNMENT: NEXT STEPS
arty pledges and proposed policies are all that businesses and the general public have to base their decisions on, but whether or not the new government will deliver on their promises remains to be seen. Nevertheless, the government has been clear about its direction on energy. The Conservatives have committed to pursuing a carbon-zero future by
GEN E RAL E LE C T IO N
2050, which aligns well with the prevailing narrative of workplace and facilities management professionals.
Healthcare infrastructure
Cash-strapped healthcare estates departments are also set to benefit from the government’s spending promises. Boris Johnson’s party has said the government will spend £850 million to upgrade 20 hospital and a further £2.7 billion for six new hospitals. The government has also said it would
WORDS: MARTIN RE AD AND BR ADFORD KEEN
W W W. I W F M .O RG .U K
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PHOTOGRAPHY: XXXXXXXXXXX
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F RO NT D E S K
WEBINAR REPORT
Key themes
THE CHANGING HABITS OF THE CORPORATE WORKER – THE OFFICE AS HOME FROM HOME
Listen to the webinar on demand: tinyurl.com/Quadient-on-demand
PERSONALISED SERVICES GAIN TRACTION AT WORKPLACES Employees increasingly expect to have personal deliveries sent to the workplace. But they want other concierge-style services too. In a Facilitate and NeoPost/Quadient webinar, we highlighted the challenges and advantages of providing personalised services
E
mployees shopping online – and increasing their purchases during peak consumer periods such as Black Friday, Cyber Monday and the run-up to Christmas – has placed additional burdens on workplace and facilities managers. But the workplace’s capacity for receiving personal deliveries is one aspect of a wider conversation about providing personalised services. Last month,
SENEL S OW E R BY, head of parcel management solutions, product marketing at Neopost
JASON COUSINS, director of facilities management for Lazard, UK
Organisations want to attract and retain employees and they see the provision of personal services at the workplace as a key means to achieve this. Services include tailoring, dry cleaning, personal deliveries, shoe repairs, haircuts or even takeaways delivered to the desk. From a university perspective, Lucy Black said the physical education estates is increasingly becoming a key component of a student’s decision to study at a particular institution. Indeed, the student-as-a-customer mindset has also shifted the type of services offered and how they’re delivered.
PHOTOGRAPHY: ISTOCK
Attracting and retaining staff/ students/customers
L U C Y B L AC K ,
Facilitate hosted a head of facilities and student webinar, sponsored accommodation by Neopost, which at Plymouth is soon to be known University as Quadient, on the changing demands placed on workplace and facilities managers to provide concierge-style services. Of particular interest, was secure storage – lockers that when filled notify the recipient and provide them with an access PIN – and how this can help to solve the challenge of the increasing number of parcels employees are having delivered to the workplace.
Produced in association with
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www.neopost.co.uk
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FacilitateMagazine.com / January 2020
LO N G FO R M
MANNED SECURIT Y IN 2020
more joined-up approach and [more] professional than it used to be, but there is still some way to go.” Jenkins also highlights the increasing prevalence of ‘labour providers’ that are supplying agency labour into the security guarding sector. “This practice has grown over the last few years and it’s a potential risk to the client base,” he says.
Smarter procurement
Fortunately, FMs are becoming more professional in their buying processes. “There are still some that buy on price,” says Petkar, “and they will always exist because they have a budget to work to and don’t look at anything else. But many are increasingly looking at partnerships – at what the security company can bring to the table to enhance the service levels to them, ABBEY PETK AR their service at Magenta providers Security Services and their customers.” The clients focused on better partnerships with their providers are B R E N DA N increasingly M U S G R OV E at Cordant Security contracting for three to five years, so there is longevity in the partnerships. “It’s good to see that at least 75 per cent of PAU L H E Y M A N the people I at VINCI Facilities deal with are professional buyers who have a better understanding of both the standards and the industry,” RICHARD Petkar explains. J E N K I N S at NSI
Those same buyers have also become more demanding about vetting officers because of an increased awareness of terrorism risks. “They often want proof of counterterrorism skills,” says Paul Heyman, operations director at VINCI Facilities. “It’s good to see, but sometimes offering a guard a job is subject to them getting a counterterrorist check, which can take six weeks to two months and the guy might decide he doesn’t want to wait. So the terrorism threat has put a bit more pressure on recruitment.” The demand for counterterrorism skills adds cost to the recruitment process, but this has to be balanced with the safety of the wider public. “In fact, the single greatest change in the industry is the appetite by policing and law enforcement agencies to share their security and terrorism awareness,” Terry Hanley, director of security at Interserve Service Operations, says. “Ten to 15 years ago, it was pretty much aimed at security officers. These days, it’s all about widening that message to all the people that work within facilities management. Security is now everybody’s responsibility, whether you’re an engineer, cleaner or hospital porter.” As for FMs responsible for sourcing security for their organisations, they are rightly becoming more demanding, says Heyman. “It’s generally the labour costs that make up the security bill, which can be
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USEFUL WEBSITES
Check out Infologue’s Top 30 UK Companies in the Regulated Security Sector: tinyurl.com/ FacMag0120-infologue-top30 Visit the SIA’s training page for more about SIA-endorsed qualifications: tinyurl.com/ FacMag0120-SIATraining Get further details on the SIA’s Approved Contractor Scheme: tinyurl.com/FacMag0120-SIA-ACS Find NSI approved companies particularly those with NSI Guarding Gold approval at: tinyurl.com/ FacMag0120-NSI
a significant part of the FM budget. So they are expecting guards to take on additional tasks, such as concierge and reception management. FMs are becoming more inventive to get more out of the guards, but obviously this needs to be risk assessed.” Ultimately, if FMs want to minimise the risk of getting security solutions wrong, the golden rule is don’t use the ‘bargain basement’ route. Always go to SIA-licensed companies with ACS approval. That’s the entry-level point. “If they want to single-source it, take references for the companies they are considering,” says Heyman, “and W Wmore W. I WinF salaries. M .O RG If .Uyou K go the be prepared to offer a little cheap route, you know where it will lead; quality costs.”
FacilitateMagazine.com / January 2020
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LO N G FO R M
M A N N ED S EC U RI T Y: T H E I M PAC T O F T ECH
C
rime may not pay, but it sure does cost. According to the latest figures from the Centre for Retail Research, shoplifting across the UK in 2019 has left retailers almost £2 billion (£1,993 million) out of pocket, while crimes at warehouses – including goods lost by suppliers – stung them for another £915 million. Budget cuts to policing and the wider impacts of austerity have certainly played their part, but the factor that is highlighted most frequently by retailers and their security providers is the Anti-Social Behaviour, Crime and Policing Act 2014 and its introduction of a £200 threshold that effectively meant thefts of goods valued below it would not be pursued by police. “The worst-case scenario is that thieves read all this information, that the police aren’t coming out for less than £200, which tells them to keep their retail theft frequent and reasonably low value and the chances of getting caught are quite slim,” explained Nick Fisher, CEO of facial recognition technology provider Facewatch.
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INSIDE 34 36 37 38 40
Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Clive Conran Think tank – Workplace activism Gaetano D’Altrui – Streamlining FM activities
VIEW POINT
THE B E ST O F THE S E C TO R’ S DI S C U S S I O N A N D DE BATE
Each month we explain the background to phrases you may be hearing, or the key issues currently making waves
B U Z Z WO RDS
SOCIAL ENGINEERING What does it mean?
PHOTOGRAPHY: ISTOCK
The phrase ‘social engineering’ refers to the manipulation of an individual to obtain information or perform an action. Essentially, social engineering is when criminals prey on human weaknesses to extract sensitive information. We’re all familiar with phishing and other forms of mimicry in which thieves try to trick, frighten or direct their victims’ behaviour so they click on dodgy links in emails or reveal sensitive pins or passwords over the phone.
So it’s just online or over the phone, then? Social engineering can also
years ago, people are all too easily fooled. For some context, back in the 1980s, our editor and a few friends would, in their fervent support for the Brabham Formula One team, take a full suit of work clothes to the Silverstone campsite, put discarded sponsors decals on a briefcase and walk nonchalantly across the track, pretending that they had every right to be there. It worked. Rest assured, he’s kicked the social engineering habit (well, as far as you know – Ed.) but the sight of a high-vis vest, for instance, is often enough for security or reception teams to usher through the perpetrator who, they believe, must be
happen in person. Steve Dance, CEO of RiskCentric, calls this “physical social engineering”. A good example of this approach is when a person enters a building masquerading as a contractor. The criminal might say they’ve come to fix the coffee machine but are actually heading towards the server room. They have a convincing form of ID and soon gain unfettered access to the building.
That wouldn’t happen with my security team...
there on important business. Plus they’d rather avoid the embarrassment of looking like their mangers have left them out of the loop about work that needed doing.
So what’s the solution?
Other than instilling a deep sense of distrust of others in all security personnel, or equipping them with interrogation skills, tech solutions are becoming an option. Our recent webinar (see p.14-15) details how occupancy management tools can equip FM with new monitoring and tracking capabilities. The ‘contractor’ on site to ‘fix the coffee machine’ would quickly be found out if they ended up in W Wserver W. I W Froom. M .O RG .U K the
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You’d think that these eagleeyed staff members would not fall victim to social engineering but as editor Martin Read wrote eight
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V I E W P O I NT
SEEN AND HEARD
Ideas and comments made around the sector this month
FM@LARGE
“I BELIEVE THERE WILL ALWAYS BE AN IMPORTANT NEED FOR HUMAN INTERACTION (WHETHER THIS IS PHYSICAL OR INTELLECTUAL) AND THAT THE MOST EFFECTIVE – ORGANISATIONS – WILL HARNESS TECHNOLOGY TO IMPROVE SERVICE DELIVERY AND USER EXPERIENCE”
“Innovation is the culture of asking the right questions … push boundaries, thinking of the impossible and through diverse collaboration, bottom-up, make it happen”
MARK WHITTAKER, NON-EXECUTIVE DIRECTOR AT IWFM, QUOTES IWFM SCOTLAND REGION CONFERENCE SPEAKER FUTURIST MARK STEVENSON
STEVE OWEN, MD OF ONEEIGHTY, ON THE VALUE OF HUMAN CONNECTIONS IN A DIGITAL AGE
“I love working in facilities ties management because your ‘office’ can an be anywhere. Today so far I’ve worked ed from AMEX stadium in Brighton to train and now on my way to hotel lobby.” by.”
“This project has shown the positive impact that: being strict with your objectives, using project management methodology, building strong relationships, and engaging end users early in the design can have in delivering such an important yet sensitive refurbishment”
BIANCA ANGELICO, GUEST SERVICES ES TRANSFORMATION MANAGER AT SODEXO, ON JUST ONE OF THE REASONS FM IS A GREAT PROFESSION
MIKE KELLY, LIBRARY SPACE DEVELOPMENT MANAGER AT MANCHESTER UNIVERSITY, SHARES WISDOM FROM THE JOHN RYLANDS LIBRARY’S READING ROOM REFURBISHMENT
“Workplace culture comes in all shapes and sizes and, in truth, one size never fits all. However, sometimes the culture within a workplace can become poisonous, in turn causing all sorts of HR-related problems.” JACQUELINE JARDINE, DIRECTOR OF JARDINE-WHITE CONSULTING LTD, WARNS AGAINST TOXIC CULTURE
NOTED&QUOTED “Those that do treat ental health off the mental oyees as an employees asset, thrive as isations” organisations” MENTAL HEALTH EALTH R ROB INFLUENCER ON WITH THE STEPHENSON MINDER: USEFUL REMINDER: S’ MENTAL EMPLOYEES’ HEALTH IS VITAL
“Do nott bl blame “D open-plan offices for a shocking workplace. If there are too many people in one place, too m much monitoring, t much stress too the this is down to then rotten management ab abusing what could be a better, more co contented space.”
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V I E W P O I NT
CLIVE CONRAN is facilities manager for Lacoste UK & Ireland
What do you do? I am
predominantly responsible for health and safety, maintenance, projects and IT across the estate.
What attracted you to FM, and how did you get into the industry? I was
introduced to FM through working as a lifeguard on the campus of my university. This progressed to a part-time role on the facilities team. Jobs ranged from litter-picking to night security, and delivering post to office moves.
How long have you been in your current role? I have
been with Lacoste for nearly 18 months.
Do you see yourself predominantly as a task or a people manager?
Definitely a people manager. Relationships are so important in everyday life, but especially so in FM. If you can create a good team with the right mindset and principles, and engage with all stakeholders, then anything can be achieved.
PHOTOGRAPHY: GETTY / ISTOCK / ALAMY / SHUTTERSTOCK
Would you describe your role as predominantly operational or strategic?
A B IT AB O UT YO U
BEHIND THE JOB
CLIVE CONRAN “I AM NO LONGER AMAZED TO SEE WHAT GOES ON IN STORES”
mark on a business, often convincing the wider business of the need and potential impact of a FM role can be tough. Habits and mindsets are tough to change.
The role is currently very much operational. Once all existing processes and procedures are aligned to best practice, the role will then be a lot more strategic.
If you could change one thing about the industry, what would it be? The
How many people are there in your FM team, and to whom does the FM team ultimately report?
current race to the bottom. Companies competing with one another based purely on price. Times are tough, but service levels to me are incredibly important. It’s about balancing the two.
My position is a new role for Lacoste, so the ‘FM team’ is currently just me! Initially, I reported to the CFO, although I now report into the omnichannel director, as he is my biggest stakeholder.
Any interesting tales to tell? I was fortunate
enough to be invited to the Philips Technology Centre in Eindhoven, which I would recommend to anyone. I have never seen so many lamps!
My top perk at work is…
The retail industry allows you to meet and interact with so many different people. The range of views, beliefs and experiences you can encounter on a daily basis helps you to learn so much.
If I wasn’t in facilities management, I’d probably be… Working for the family
flooring company in some capacity. Project management, most likely!
What has been your biggest career challenge to date?
Which ‘FM myth’ would you most like to put an end to?
Throughout my career I have entered jobs which have been new roles. While that’s exciting, and it gives me the opportunity to leave my
That everything we do in FM is a cost. We may be one of the bigger-spending departments in literal terms, but without this spend the ultimate ‘price’ would be much higher.
facilities manager starting out? ‘Facilities’ is
such a broad term so I would encourage someone new to the world of FM to take in as many different aspects across as many different industries as they can. Skills are transferable to most industries, but experiencing different sectors will open up your mind, and we all know FMs need an open mind!
What was the weirdest day you’ve had in the office? After 12 years in retail, it’s weird to have a normal day! I am no longer amazed to see and hear what goes on in stores and behind the scenes.
What FM job in the world would you love more than anything? Anything that
involves good weather and beautiful scenery. Perhaps a hotel in The Maldives?
And where would FM be an
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What single piece of advice would you give to a young 37
FacilitateMagazine.com / January 2020
Your life outside FM mostly
W W W. I W F M .O RG .U K involves… The ‘3Fs’ – friends, family, football.
INSIDE
44 45 46 48 49
Rosalie Harrison: Create environments for women leaders to thrive Fraser Talbot: Where to focus your learning in 2020 Nik Holland: Old boilers won’t reduce carbon emissions George Adams: Smart buildings enable greater energy efficiency Michael Kenyon: Safety gains from the 18th Edition of IET Wiring Regs
LE D WINT E R HAT
NIGHT LIGHTS
U
se your head. It’s worthy advice in many work situations. What should I do now? Use your head. Which wire do I cut? Use your head? How do I hammer this nail? OK, even good advice has limitations. But there’s now a beanie or woollen hat, if you prefer, that could amend that advice somewhat: Use your hat. VSafety has launched a new beanie equipped with an LED light of 150 lumens to help those working in cold and dark conditions to solve
PRODUCT INFORMATION
KNOW HOW THE L ATE ST L E A RN I N G A N D BE ST P RAC TI CE
two problems with one piece of kit. The company says the Portwest LED Head Light Beanie is a valuable addition to personal protective equipment (PPE) and will help to improve health and safety and, therefore, workers’ wellbeing. The LED is, of course, rechargeable. It is easily removed from the beanie and can be connected to a USB port for charging. When fully charged, the battery will last for up to four hours of light, depending on the light setting – high and medium, with a beam distance of 10 metres and 5m respectively. There’s also a flashing setting to prioritise personal visibility.
CE certified
Runtime 2-4 hours
Brightness: 150 lumens
Function: high, medium, flash
Beam distance: 10m (high), 5m (medium) USB rechargeable battery included Nine gauge liner for dexterity
Material: 100 per cent acrylic, knit Five colours
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INDICATORS
53%
[CV Library]
60% of office hours are ‘wasted’
Source: GOV.UK
Bank of England base rate: 0.75 per cent as of 7th November 2019
[AIG Life]
[asana]
Illness costs nation 141.4m lost workdays
141.4m
The Office for National Statistics estimates that 141.4 million working days were lost because of sickness or injury in the UK during 2018. [Office for National Statistics]
61% of staff work happier remotely
61%
Source: Bank of England (bankofengland.co.uk)
Consumer Price Index (CPI): The CPI including owneroccupiers’ housing costs (CPIH) 12-month inflation rate was 1.5 per cent in November, unchanged from October. The largest contribution to inflation came from housing, water, electricity, gas and other fuels (+0.36 percentage points). Downward contributions came from accommodation services. Key offsetting upward contributions came from food, recreation and culture, where prices rose this year by more than a year ago. Source: www.ons.gov.uk
Employment
National Minimum Living Wage Category of Current Hourly worker hourly rate from rate April 2019 25 and over £7.83 21-24
Sixty-one per cent of UK workers see remote working as the number one workplace happiness factor, according to research by outsourcing and professional services company Capita. [Capita]
18-20
Under 18
Apprentice
(under 19 or aged 19 or over and in the first year of their apprenticeship
£7.38
£5.90 £4.20
£3.70
£8.21
£7.70 £6.15
£4.35
£3.90
Real UK Living Wage
[KPMG]
75%
VAT rates: Standard rate — 20 per cent Reduced rate — 5 per cent
6 %
Most over-55s doubt range of electric cars A survey by accountancy firm KPMG has found that when considering the purchase of an electric car, range anxiety (the distance the car can travel on one charge) was the top concern for 75 per cent of people over 55.
Economy
A survey of more than 10,000 office workers across the UK, US, Japan, Australia, New Zealand and Germany found that they spend more than 60 per cent of time on doing “work about their work”. That includes searching emails, talking about projects and sitting in meetings.
Half of Britons fear eating out
[Red Tractor]
Rates
Research by insurer AIG Life indicates that more than half (52 per cent) of workers have had to cancel or change medical appointments because of work commitments.
At least half (53.6 per cent) of Britons admit suffering from loneliness in the workplace, suggests analysis by CV Library.
A poll of 2,000 people conducted by YouGov for Assured Food Standards (which licenses the Red Tractor quality mark) demonstrates that only half of people feel confident about standards and traceability when eating out at a restaurant or café.
The facts, figures and projections worth being aware of
Jobs get in way of GP appointments
53% of employees feel isolated at work
1/2
DATA
U S EF U L S TAT I S T I C S
Money worries dog 36% of workers
Thirty-six per cent of UK employees are regularly worrying about money, shows a study by Salary Finance. [Salary Finance]
63
36%
FacilitateMagazine.com / January 2020
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BAC K PAG E
EPHFMERA
Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:
The stories that just don’t fit anywhere else (Email us: editorial@facilitatemagazine.com)
Institute of Workplace and Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK Tel: +44 (0)1279 712 620 Email: admin@iwfm.org.uk Web: www.iwfm.org.uk
Redactive Publishing Ltd 78 Chamber Street London E1 8BL www.facilitatemagazine.com EDITOR Martin Read 020 7880 7664 martin.read@facilitatemagazine.com
DEPUTY EDITOR Bradford Keen 020 7880 7615 bradford.keen@facilitatemagazine.com NEWS EDITOR Herpreet Kaur Grewal 020 7880 8544 newsdesk@facilitatemagazine.com
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SUB-EDITOR Deborah Shrewsbury 020 7880 6223 deborah.shrewsbury@redactive.co.uk
Are FMs fit for purpose? Let’s find out...
SENIOR DESIGNER Seija Tikkis 020 7324 2746 seija.tikkis@redactive.co.uk
T
PRODUCTION MANAGER Aysha Miah-Edwards 020 7880 6241 aysha.miah@redactive.co.uk
he new year always brings into focus the need to change one’s lifestyle, perhaps to lose weight or otherwise engage in activities to improve our personal levels of fitness. Which is all very worthy, but not for the first time it’s occurred to us that, of all the jobs out there, the role of facilities manager is inevitably more mobile than most. The typical FMcan be on site, at a supplier or running a crucial meeting before Mr or Ms EndUser has risen from their slumber. But to what extent can we be sure of this? We can all say we’re the jacks of all trade as move seamlessly – and often silently – to defuse dramas before they become them. We can even meet up at evening networking events to share all those never-to-be-repeated stories of how we kept the lights on and no one even noticed all of the potential chaos that nearly prevailed. But how do we outwardly project this multitasking magnificence? ephFMera thinks it’s worked out a way of doing so – and the start of the new year is as good
PICTURE EDITOR Claire Echavarry 020 7324 2701 claire.echavarry@redactive.co.uk CONTENT ASSISTANT Prithvi Pandya 020 7880 6229 prithvi.pandya@redactive.co.uk
SALES — DISPLAY, DIGITAL, EVENTS 020 7880 6206 display@facilitatemagazine.com
SALES — RECRUITMENT 020 7880 6212 recruitment@facilitatemagazine.com
a time as any to find out. Armed as many will be with newly acquired personal fitness trackers / smartwatches, we thought we’d use our January 2020 edition to launch the official ‘Facilitate Foot-Fall Fever’ event. We’re looking for readers to send us the statistical details of their workplace week. In particular, we want to hear how many steps or kilometres you’ve walked in those five days with, ideally, details of where you went and what you were doing. We’ll then publish these stories of get-up-and-keeping-ongoing on this very page. It’s not a competition, but through your stories we just might be able to add some fresh perspective to outsiders about the variety of work undertaken by IWFM members. By showcasing just how much happens in a mere five working days – however long those days may be – we’ll be doing that little bit more to make FM more visible. So what do you think – up for it? Email your stats to editorial@ facilitatemagazine.com – hup hup!
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PUBLISHING DIRECTOR Joanna Marsh 020 7880 8542 joanna.marsh@redactive.co.uk Subscriptions IWFM members with Facilitate subscription or delivery queries should call the IWFM’s membership department on +44 (0)1279 712650. Facilitate is sent to all members of the Institute of Workplace and Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, Europe £120 and rest of world £130. To subscribe call 01580 883844 or email subs@redactive.co.uk – alternatively, you can subscribe online at www.facilitatemagazine.com/about-us/subscribe/ Editorial Advisory Board Simon Ball, market director, Engie UK & Ireland Peter Brogan, head of research and insight, IWFM Rob Greenfield, director, Assured Safety & Risk Management, Ian Jones, director of facilities, ITV Martin Stead, managing director, Sewell FM Dr Matthew Tucker, Liverpool John Moores University Jo Wake, head of global workplace, Deliveroo Kate Smith, solutions development director, CBRE Liz Kentish, managing director, Kentish and Co. Simone Fenton-Jarvis, Workplace consultancy development director, Ricoh
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