Facilitate July 2019

July uly 2019 9 / Faci Fa lita t teMagazi gaz ne.c com FacilitateMagazine.com

ALL NEW FORMULAS

Taster edition

and more How rising costs consumers ethically aware ilers are leading reta able w to embrace rene s energy model

CUSTOMISED EXPERIENCE FMs ďŹ nd new ways to attract online shoppers to bricks-and-mortar stores

TERMS OF ENGAGEMENT Workplace managers meet to discuss employee engagement best practice

KNOW THYSELF Increased self-knowledge will lead to an improved understanding of others

FAC I LITATE J U LY 2 0 1 9

CONTENTS ANA LYS I S

6 LI NE OF DUTY FM providers could be more liable to prosecution for fire safety breaches as a result of the Grenfell Tower fire 9 GO I NG B ACK IN -HOUS E Insourced services are essential to fund council services, says the Association for Public Service Excellence 10 B ABY, I T ’S COLD IN S IDE Women work better when an office is warmer whereas men thrive in cooler workplaces, according to a study 11 F UELLI N G IS OLATION A third of British workers think employers are failing those with neurodevelopment disorders

WHAT WE DO

Facilitate is the magazine and online news content resource of the Institute of Workplace and Facilities Management (IWFM).

For 14 years we were known as FM World. We changed our name in January to reflect the British Institute of Facilities Management (BIFM) becoming the IWFM last November.

COM M UNI TY

KNOW LE DGE

3 4 PE R SPE C T IV E S The four most interesting and insightful opinions on FM this month

43 LIVING WALL Living walls provide the muchdesired ‘greening’ of workplaces

3 7 A BIT A BOU T YOU Loredana Leonte, FM at Virgin Media’s Hammersmith office, rings in

44 COUNTER-INTUITIVE Leaving a job can be difficult. Being pressured to stay makes it harder

3 8 THINK TA NK Is workplace catering having to adapt to greater vegan demand?

45 PE R SONA LIT Y PU Z Z L E What do your team members or colleagues need to stay motivated?

40 JU LY @ IWF M The people and projects currently informing IWFM activity

48 A IR A PPA R E NT Higher indoor air quality will help to safeguard employee well-being

41 C A LL S TO AC T ION The events, surveys and discussions that deserve your attention

52 PLA N FOR T HE EN D A good obsolescence management plan needs a risk assessment register

LONG FORM

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SUPERMARKET SHAKE-UP Technological change and consumer behaviour are driving retailers to introduce on-site power generation.

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STOCK ANSWERS In both retail parks and single outlets, FM professionals are at the vanguard of delivering an enhanced customer experience.

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SETTING AN ENGAGED TONE Our recent round table, sponsored by MoneyPenny, looked at ways that workplace culture and design can inspire workers.

– your magazine

Facilitate keeps IWFM members and others up-to-date on all workplace and facilities management issues, ensuring you are informed of the very latest developments and thinking.

Within the magazine, as well as online, we provide readers with a forum for topical debate.

Our monthly print edition, as well as the daily newsletters we

publish on every work day, make Facilitate your first port of call for the latest in workplace and facilities management. You’ll find analysis of research and legislation, insight from critical opinion-formers, service sector business news, case studies, best practice. event reports and much more.

Got a story for us? Get in touch via editorial@facilitatemagazine.com

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W W W. I W F M .O RG .U K

F RO NT D E S K A N A LY S I S

WE LL- B E ING

A THIRD OF WORKERS SAY BOSSES FAIL THOSE WITH NEURODEVELOPMENT DISORDERS WORDS: HERPREET K AU R G R E WA L

ILLUSTRATION: GETTY

T

hirty-two per cent of British workers say their employer fails to offer additional help or support for employees who have neurodevelopment disorders.

Research by risk management consultant Willis Towers Watson reveals that more than one in 10 (15 per cent) workers claim they – or someone they work with – lives with a neurodevelopment disorder such as autism, Asperger’s, dyslexia, dyspraxia, ADHD, Tourette’s, or dyscalculia.

[This statistic should not be interpreted as representing the total number of workers with neurodevelopmental disorders in the UK.] Although a third of these respondents say the affected person did not get support, just half say they received advice from their employers on their colleagues’ conditions.

According to autism research charity Autistica, more than 500,000 adults in the UK are living with autism.

Mike Blake, well-being lead at Willis Towers Watson, said: “Neurodevelopment disorders

clearly affect the lives of many working-age people in the UK, but much more can be done in terms of understanding, education and support.”

He said: “Companies should look to establish an inclusive working environment, which supports both the worker with the condition and their colleagues. This may mean workplace adjustments for the worker in question, or workshops for colleagues to help them better understand the condition and why such allowances are necessary.”

The presence of such disorders in society has

been put under the spotlight in recent years – but this has mainly focused on children living with such conditions.

There are more adults with autism in the UK than there are children, according to Autistica, yet how adults are living and coping with the conditions is somewhat underexplored. The charity said that despite more than half a million adults living with the disorder, just 7 per cent of autism research funding is spent

on research among adults.

Blake said bosses “may not be aware if someone is suffering from a neurodevelopment condition, but supposition can be a harmful route and one that can fuel isolation”.

He added: “A supportive environment in which people can be open about living with their conditions, without fear of judgement, is recommended.

“Regular communications about how common such conditions are, their symptoms and the support available to those affected will help break down barriers, help to allay concerns and encourage workers to feel more comfortable about the challenges they face.

“For some, it may also give them the confidence to tell their employer about their condition in the first place. Workers should also be consulted about the level and nature of support needed, as some may see their condition as a private matter.

These boundaries should be respected.”

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LO N G FO R M R E TA I L

making sure the local area offers leisure, food and entertainment to attract shoppers and enhance their experience.

Acquiring the skills

The focus on customer experience has necessitated a shift in the FM function, says David Eden, facilities management director at Savills, which now has to “focus on the bigger picture rather than just the routine maintenance”.

As a result, the skills required by FM teams in retail differ from those in a standard commercial FM setting, says Eden. “There is much more focus on the person and their experience in the retail sector rather than the traditional technical/H&S focus normally adopted when recruiting for an FM.” Retailers have high expectations, which has forced FM professionals to get better at understanding their clients’ priorities, says Mark Rycraft, centre manager with JLL at Middleton Grange Shopping Centre in Hartlepool. This means delivering excellent customer service, being approachable and knowing a lot about the centre.

What the sector needs, says Munish Datta, head of insight and membership at UK Green Buildings Council (UKGBC), who also has more than 20 years of experience in retail at Marks & Spencer, is a “greater fusion of skills”.

Facilities have steadily become “multi-modal”, he says, where boundaries blur between use and classification of building type.

This has put pressure on FMs. “You’re seeing a bigger requirement to be appreciative of both hard and soft factors because they’re blending in so much now compared with the past when you’d have a separate team looking at both.”

“THERE IS MUCH MORE FOCUS ON THE PERSON AND THEIR EXPERIENCE IN THE RETAIL SECTOR” DAVID EDEN

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LO N G FO R M R E TA I L

The need for responsiveness

Worryingly, Datta is uncertain whether current FM professionals are equipped to deliver soft and hard skills simultaneously, especially with customers demanding so much more in spaces being used differently.

“No longer is it a 9-5 society but a 24/7/365 society, which means the structure of the industry needs to respond in terms of how you resource that,” says Datta. “It’s no longer a day and night shift; it becomes a wholly different issue for FM operations.”

But this always-on operation can cause

a situation where energy consumption and waste generation is near constant.

“We need to rely on better control and sensors to automate the way buildings are controlled, so you’re not requiring your team to constantly monitor it and manually change it,” says Datta.

Despite the pressures, there are opportunities for success. “If we get it right as a sector, we can serve the customer more efficiently and instantaneously, and with fewer SLAs,” Datta adds.

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Providing efficient service requires FM teams be responsive. “The retail environment is very fluid and regimented site management is not the way to create a vibrant destination that enables customers to grow their business,” Eden contends.

So FM teams have to be aware of retailers’ fluctuating needs such as increased storage requirements or assistance with on-site or digital marketing initiatives, along with traffic management and resource planning during high-volume sales periods.

Rycraft says “trust is at the top of the tree” when it comes to building positive relationships between FM teams and retailers. He suggests a “daily dialogue” to understand retailers’ issues and whether the FM team is meeting their expectations.

There’s a lot of responsibility on the FM team as its successes, failures and responsiveness can result in retailers’ profit or loss. Rycraft gives the example of a poorly maintained fire alarm system. Any unplanned evacuations as a result of a faulty system hits retailer profitability by driving out shoppers. “There’s a financial impact on the business’ profitability and it never gets recovered,” he adds.

Ensuring that retailer profitability is the starting point for FMs and the best way to achieve this is by lowering operational costs. For example, Rycraft implemented smart meters for gas and electricity to monitor half-hour consumption patterns to determine how best to reduce use.

Rycraft contrasted the responsibilities of a centre manager and a traditional FM working in the retail sector. The latter W W W. W F M .O of RGhard .U K and tends to focus onI delivery soft services while a centre manager will,

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INSIDE 34 36 37 38 41

Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Loredana Leonte Think Tank – Is catering having to adapt to greater vegan demand?

Calls to action – events worthy of your attention

VIEW POINT

THE BE B E ST O F THE S E C TO R’ S DI S C U S S I O N A N D DE BATE

BUZ Z WOR DS

DEFURB E

veryone’s heard of a refurb, but what about a defurb? As the prefix would suggest, the process requires stripping back or scaling down. A defurb project is best thought of as paying homage to a building by exposing and, thereby, enhancing its original features.

ILLUSTRATION: GETTY

Common characteristics of defurb projects

Imagine old mills, warehouses, factories and industrial spaces, “with a history and a legacy of hard toil”, says Cyril Parsons, managing director at Office Principles. So expect to see high ceilings and exposed brick and pipes.

“These buildings ultimately stand as a reminder of a

previous industrial era that has passed the baton to new commerce and professional pursuits,” Parsons explains.

Each month we explain the background to phrases you may be hearing, or the key issues currently making waves

origins. Also, Parsons notes, the defurb trend acts as a “signature of style and good taste” and shows “a company that is in touch with its employees and is forwardthinking and relevant”.

How popular is the ‘defurb’ trend?

The defurb look was once the aesthetic choice of media and tech companies but more organisations are following the design trend in their corporate offices. Parsons says the more corporates are looking for “interesting, heritage interiors” and “characterful spaces”.

What are the benefits of choosing to defurb?

to working, while providing a strong sense of identity and appealing to a younger demographic.”

What are the maintenance considerations for defurb projects?

These types of buildings often have large windows that let in more natural light, which is Locations where defurb designs now favoured in workplaces. are popular tend to have their And the ‘pared down’ own impressive character. characteristics such as exposed Consider the Northern Quarter surfaces of defurb designs also in Manchester, the Docks in simplify the exit process at the Liverpool and Shoreditch in end of a lease agreement.

London, which Parsons says have The exit is also cheaper. says a “specific buzz and energy”.

Parsons. “The dilapidation Parsons adds: “As a bills are usually noticeably design concept, it fits lower as there isn’t much to be with the current desire for WW W. Ito W hard F M .Ofinishes, RG .U K such as done increased collaboration and exposed brickwork.” a less structured approach

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So why the popularity?

The old look of blue carpets, white walls and suspended ceilings is out. Instead, organisations are looking to celebrate their building’s

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V I E W P O I NT

SEEN AND HEARD

“In order to impact change and get positive results, the employees need to be educated about the relationship between personal well-being and performance in the workplace and then empowered with the right tools to make a change” ARJUN SONDHI, CEO OF ELEVATE@WORK, SHARES HIS VIEWS ABOUT WHY JUST OFFERING STAFF A DISCOUNTED GYM MEMBERSHIP IS NOT ENOUGH

Ideas and comments made around the sector this month

FM@LARGE

“II just wanted to let you both know I have been “ getting some really positive feedback feedb from Year 7 on last Wednesday. dnesday. They are askin ng if I will start a asking lunch club b for DEC (Design-Engin neer-Construct).”

(Design-Engineer-Construct).”

WHITTAKER, MARK WHITTAKER R, IWFM NORTH REGION CHAIR, SHARES FEEDBAC CK FROM A SCHOOL TEACHER AFTER FEEDBACK AN INFORMATIVE SESSION ABOUT THE PROFESSION AS PART OF THE IW WFM SCHOOLS PROJECT IWFM

NOTED&QUOTED

“ORGANISATIONAL FUNCTION ON WHICH MANIFESTS STRATEGY THROUGH SPACE”E”

“D “Debate on North Ea East moving into new decade, as a digital digi cluster the North East now has 30,000 employed in this lates report shows the sector; latest North East as one of the leading regions in taking forward IoT”

DAVID KHASEBE, LEAD DEVELOPER ON THE SOUTH AFRICAN FM STANDARD, SHARES HIS DEFINITION OF FM

“The age old question, what d do you enjoy about your job? Well, for me being in the FM industry, no two days are the same! One day you’re disputing utilities bills and the next you’re building foosball tables for your clients!”

CRAIG FULLBROOK, FACILITIES COORDINATOR AT ANABAS, WIT WITH TH A REMINDER OF THE TRUISM OF FM: NO TWO DAYS ARE EVER THE TH HE SAME

MICK ANDERSON, IWFM NORTH EAST REGION CHAIR, SHARES AN INSIGHT FROM THE GROUP’S AGM

“COULD JUST READ: PEOPLE. SERIOUSLY, TO GET ANY REAL WORK DONE, JUST BE ALONE. IDEALLY, GET YOURSELF A TO ACCESS THE SET OF WALLS. AND A DOOR. FULL VERSION OF FACILITATE AND A STURDY LOCK.” MAGAZINE, JOIN IWFM MICHAL MATLOŇ, ARCHITECTURE PSYCHOLOGY/ UX AT HB REAVIS, RESPONDS TO A LINKEDIN ARTICLE W W W. I W F M .O RG .U K AND THREAD HIGHLIGHTING THE DISRUPTIONS OF COLLEAGUES, PHONE ALERTS AND MANY OTHER NOISES

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LOREDANA LEONTE is facilities manager at Virgin Media’s Hammersmith office

What attracted you to FM, and how did you get into the industry? I was a senior

receptionist and began working closely with the FM team on site. Six months later I was given the opportunity to join the team as a facilities coordinator. What I love about the job is helping people and this role gives me the opportunity to do just that.

There is also always something new to learn and it’s great not to be desk-bound!

How long have you been in your current role? I have

been with Virgin Media for three-and-a-half years and in my current role almost a year.

Do you see yourself predominantly as a task or a people manager? The role demands being task-oriented, but delivery clearly hinges on having a great team in place.

Would you describe your role as predominantly operational or strategic?

It’s both. From dealing with people’s day-to-day queries on site, managing the reception, security and cleaning staff to liaising with contractors and

BEHIND THE JOB

LOREDANA LEONTE suppliers as well as handling planned maintenance schedules.

“BEING AN FM IN FORMULA 1 WOULD BE MY DREAM JOB. I LOVE MOTORSPORTS”

How many people are there in your FM team, and to whom does the FM team ultimately report?

resulted in long hours and a lot of last-minute decisionmaking. It gave me the confidence to take on bigger projects.

As an in-house management team the property and facilities function is around 60 people, spread across the UK. However, I like to see that anyone who contributes to our delivery as part of the team, this includes our colleagues in our parent company, our managing agent team and our supply chain. Whether it is the engineers who undertake our planned maintenance, to the cleaners who keep our building clean and tidy to the catering staff who serve up some amazing coffee, we are all components with the sole aim of delivering a heartfelt experience!

If you could change one thing about the industry, what would it be? Culture.

We are all responsible for our work environment. Everyone needs to contribute to a safer workplace, something we are committed to at Virgin Media.

Any interesting tales to tell? I’m often bowled over by

how honest people can be. An envelope containing money was sent to the office from an anonymous customer who had used our services without paying. We donated the money to our charity partner Scope.

My top perk at work is…

Meeting so many inspiring people and listening to their stories. From the Paralympics GB team to British business legend Sir Richard Branson.

If I wasn’t in facilities management, I’d probably be… Working in events. I

dominated industry. Times have changed and it is no longer a boys’ club. I am surrounded by strong, inspiring women in my department.

What single piece of advice would you give to a young facilities manager starting out? Be bold, brave and kind.

Bold to challenge anything that doesn’t look right to you. Brave to take on any challenge that comes your way. Be kind to the people around you, even if they don’t always reciprocate. You never know what that person may be going through.

What FM job in the world would you love more than anything? Being an FM in

Formula 1 would be my dream job. I love motorsports and I’ve been watching F1 with my dad since I was a kid. I love the adrenaline, speed and smell of burnt rubber.

And where would FM be an absolute nightmare?

Buckingham Palace, because I imagine the security makes things difficult.

Your life outside FM mostly

Family, friends, TOinvolves…

ACCESS THE training and travel. I am FULL VERSION close to my sisters and have OF FACILITATE an amazing group of friends.

MAGAZINE, JOIN IWFM Training is my meditation time Which “FM myth” would

What has been your biggest career challenge to date? Delivering the

have a diploma in events management for marketing and communication.

building restack project rates highly. Moving 400 employees in under three days

you most like to put an end to? That FM is a male37

FacilitateMagazine.com / July 2019

WW W.II use WFM .O RG .U and holidays toKexplore the world.

PHOTOGRAPHY: ISTOCK / SHUTTERSTOCK / GETTY

What do you do? I am the facilities manager for Virgin Media’s Hammersmith office.

We have around 850 employees here, including our parent company Liberty Global.

V I E W P O I NT

A B IT AB O UT YO U

V I E W P O I NT T H I N K TA N K

T H INK TANK

ILLUSTRATION: IKON

IS CATERING HAVING TO ADAPT TO GREATER VEGAN DEMAND?

T

he year started promisingly for vegans with high street pastry shop Greggs introducing a veggie sausage roll and sandwich chain Subway releasing a veggie sub.

A record number of 250,000 people also signed up for Veganuary – an annual campaign that encourages people to try a vegan diet for the month of January.

Hospitality operators and caterers have also been upping their vegan game as demand from consumers – and by extension the workers they serve – puts a premium on offering plant-based food.

Some are ahead of the curve: Lexington Catering launched its vegetarian and vegan ‘Grains & Greens’ range years ago. Vacherin also introduced a range of

vegetarian/vegan dishes in 2018 to satisfy customers and lower carbon emissions.

We want to know if a vegan or plantbased offering is becoming important to your provision. Are contract caterers finding it a challenge or too costly to keep up with demands to add vegan selections?

We asked you: Is the market asking for greater vegan offerings?

LIN DICKENS

JAMES MINTON

The UK now has an estimated 22 million flexitarians (people who enjoy meat but choose to reduce consumption). Caterers need to ensure that they are catering for what is now a significant proportion of workforces. We’ve been looking at this for a number of years, integrating vegan options into our offerings.

Culinary training has been a key component of our development.

Masterclasses for our chefs by Andrew Dargue, chef proprietor of Vanilla Black, is one way we are training our chefs. Chef director Pete Redman continually introduces new vegan recipes and sources new ingredients, which means we’ve been able to introduce cost-effective and varied vegan options into our contracts.

The beauty of vegan food is that it is often cheaper than meat-based food, giving consumers and clients savings across the board. According to research by the Journal of Hunger & Environmental Nutrition, a meatless diet has been found to be generally £570 a year cheaper.

Unlike other food trends, the vegan lifestyle is supported by compelling evidence – it’s healthy, better for the environment and has strong support from animal welfare organisations. As caterers, we can see how this lifestyle has developed and grown from ideas like ‘Meat-free Mondays’ and eating ‘clean’. These kinds of trends will only continue to draw more to a plant-based diet.

Vegan food should be chosen for its incredible culinary potential rather than simply because it’s a plant-based option. We are excited by new approaches to food and hope the vegan movement will not only develop in the kitchen but also improve farming practices and welfare conditions.

W W W. I W F M .O RG .U K JAMES MINTON, group development chef at Radish

NEW AND EXCITING CONCEPTS

LIN DICKENS, marketing director, Bartlett Mitchell

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VEGANISM IS MAINSTREAM

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INSIDE 44 45 48 50 53

Claudio Rojas: Be prepared for a counter-offer when resigning Victoria O’Farrell: Better communication motivates us all Ryan Sit: Higher indoor air quality for employee well-being Jaz Vilkhu: Landscape products to defend retail spaces Victoria Hughes: Business responsibility is not a passing fad

KNOW HOW

‘K

illing two birds with one stone’ is probably a jarring idiom to use when discussing living green walls but, in this case, it fits. Not only do living walls provide the much-desired ‘greening’ of workplaces – and the practical benefits of improved air quality – but they can also act as an unusual branding tool.

Branding the living wall with the company name or logo can be especially impactful if the organisation identifies natural sustainability as a core value.

Kenneth Freeman, head of innovation GREEN at Ambius, says branded living walls also create “a powerful statement for visitors to the building”.

While not as evergreen as a piece of company art on the wall – your living wall logo will need to be pruned to keep the edges sharp – a green wall can be safely installed on many types of structures and can be adapted to communicate a company’s brand

THE L ATE ST L E A RN I N G A N D BE ST P RAC TI CE

WA LL S

LIVING BRANDS

values in creative ways. “We have even built a bespoke green wall arrangement using integrated logos and TV screens,” Freeman explains.

Biophilia is a trend that has taken root and seems likely to blossom.

(Rolling your eyes at that last sentence is allowed.) “The demand for green walls continues to grow rapidly,” Freeman says, “and the styles and requests we are receiving from our clients are evolving.

“I predict that we will see a big increase in moss walls in the next few years as people look for more distinctive forms of greenery. The flexibility of a moss wall means brands can express their personality, incorporate any logo design into the structure, while benefiting from their space-saving, low-maintenance low ow w-ma -maint i enance characteristics.”

PHOTOGRAPHY: ISTOCK

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+

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INDICATORS Scots want education on climate change

79%

Nearly four out of five (79%) of Scots want more education on climate change, according to a survey by Censuswide Scotland.

(Censuswide Scotland)

1 in 12

The South West has the highest proportion of home workers in the nation, with one in 12 working from home regularly, according to a survey published by the TUC. (Trades Union Congress)

23% SMEs are unsure about EV prospects

Many SMEs have yet to be convinced that electric vehicles (EVs) are the future of UK motoring, a survey

by Close Brothers Asset Management has found.

(Close Asset Management)

The facts, figures and projections worth being aware of

Rates

35%

Driverless cars could cut traffic issues

A fleet of driverless cars working together to keep traffic moving smoothly can improve overall vehicle flow by at least 35%, suggests a study by researchers at the University of Cambridge.

Research from the Canal River Trust has claimed that 14 million items of plastic end up in the UK’s waterways every year.

(Canal River Trust)

14m 28% of workers back out of job offers More than a quarter of workers (28%) said they have backed out of an offer after initially saying ‘yes’, reports global staffing firm Robert Half.

28% 40% (Robert Half)

Most charity staff are stressed at work

Source: GOV.UK

Bank of England base rate: 0.75 per cent as of 16 November 2018

Consumer Price Index (CPI): The CPI including owneroccupiers’ housing costs 12-month inflation rate was 2% in April, up from 1.8% in March.

Rising energy prices and air fares, influenced by the timing of Easter, produced the largest upward contributions to change in the rate for the month. The largest, offsetting, downward contribution came from a range of cultural items, from computer games to package holidays. The CPI 12-month rate was 2.1% in April, up from 1.9% in March.

Source: www.ons.gov.uk

Employment

National Minimum Living Wage Category of Current Hourly worker hourly rate from rate April 2019 21-24

18-20

Under 18

Apprentice

(under 19 or aged 19 or over and in the first year of their apprenticeship

Workers missing advice on money affairs

63

VAT rates: Standard rate — 20 per cent Reduced rate — 5 per cent

25 and over £7.83

The vast majority of charity workers are facing workplace stress, and more than 40% say their jobs are damaging their mental health, a survey by the union Unite has found. (Unite)

41%

Economy

Source: Bank of England (bankofengland.co.uk)

(University of Cambridge)

High levels of plastic litter waterways

South West has most remote workers in UK

DATA

U S EF U L S TAT I S T I C S

£7.38

£5.90 £4.20

£3.70

£8.21

£7.70 £6.15

£4.35

£3.90

Real UK Living Wage

TOLocation ACCESS THE of Hourly rate FULL VERSION worker from April 2016 OF FACILITATE UK Living £9.00 Wage MAGAZINE, JOIN IWFM

A survey by Personal Group has found that 41% of employees felt physical, financial and mental health benefits were all as equally important workplace benefits.

(Personal Group)

FacilitateMagazine.com / July 2019

Living £10.55 WLondon W W. I W F M .O RG .U K Wage

BAC K PAG E

EPHFMERA

Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:

The stories that just don’t fit anywhere else (Email us: editorial@facilitatemagazine.com))

Institute of Workplace and Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK Tel: +44 (0)1279 712 620 Email: admin@iwfm.org.uk Web: www.iwfm.org.uk

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DEPUTY EDITOR Bradford Keen 020 7880 7615 bradford.keen@facilitatemagazine.com NEWS EDITOR Herpreet Grewal 020 7880 8544 newsdesk@facilitatemagazine.com

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C

ompeting for attention n at the Facilities Show is hard work. The display y needs to be visually pleasing and backed up with enough valuable content to keep them interested. IWFM’s ‘What Does Wellbeing Mean to You’ mural near the event’s (much trafficked) wellbeing theatre managed to do both.

Freelance illustrator and workplace commentatorr Simon Heath – you may remember his workplace elephant in the facilities management room from ourr January edition – invited passers-by to tell him what well-being meant to them. The result showed just how important and varied the well-being conversation currently is. More about this – and the other key themes to emerge from the three days of Facilities Show 2019 – next month.

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FacilitateMagazine.com / July 2019

Facilitate is sent to all members of the Institute of Workplace and Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, Europe £120 and rest of world £130.

To subscribe call 01580 883844 or email subs@redactive.co.uk – alternatively, you can subscribe online at www.facilitatemagazine.com/about-us/subscribe/ Editorial Advisory Board Simon Ball, market director, Engie UK & Ireland Peter Brogan, research & information manager, IWFM Rob Greenfield, director, Assured Safety & Risk Management Ian Jones, director of facilities, ITV Liz Kentish, managing director, Kentish and Co. Pleun van Deurssen, EMEA regional facilities manager, JLL Anne Lennox Martin, FM consultant Jane Wiggins, FM tutor and author Simone Fenton-Jarvis, Workplace consultancy development director, Ricoh

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Average net circulation 14,996 (July 2017 to June 2018)

facilities to find out how.

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