March 2020 / FacilitateMagazine.com
Taster edition
FAC I LITATE
MARCH 2020
CONTENTS AN A LYS I S
6 NEW I M M I GR ATION RULE S FM responds to the government’s points-based system 7 CO RO NAVIRUS S AFE TY A study investigates how best to tackle the COVID-19 outbreak
COVER: OSCAR WILSON
8 P RI SO N M AI NTE N AN CE FAIL URE The National Audit Office criticises the government of poor safety standards 9 TA X RI SE, S E RVICE CUTS Local councils are suffering from a lack of funding 13 NEWS MAK E RS Ten top stories from Facilitate online
WHAT WE DO
Facilitate – the magazine and online news content resource of the Institute of Workplace and Facilities Management (IWFM) – keeps IWFM members and others up-to-date on all workplace and facilities management issues, ensuring you are informed of the latest developments and thinking.
COM M UNI TY
KNOW LE DGE
3 4 PE R SPE C T IV E S The four most interesting and insightful opinions on FM this month
44 MAKING THE GR ADE Jack Flanagan completes the IWFM Level 4 qualification in a week
3 7 A BIT A BOU T YOU Oren Gershon, head of workplace at Ferrero
45 NOW WHAT ? The conference is over; now’s the time to apply new knowledge
3 8 THINK TA NK Our takeaways on topics and trends that could affect your business decisions
48 SOCIAL SECURITY Security operatives need new skills to manage homelessness
40 F E BRUA RY @ IWF M The people and projects currently informing IWFM activity
52 TR AINING LEGALITIES Looking at best practice for planning and rolling out OSH training
41 C A LL S TO AC T ION The events and training options that deserve your attention
54 PLC STR ATEGIES FOR FMS How to customise your BMS with programmable logic control
LONG FORM
18
THE STATE OF BIM IN FM The UK’s BIM standards are forming the basis of new international standards amid talk of further digital transformation.
22
A MODERN TWIST Modern methods of construction promise effiency through faster completion times and reductions in both labour and waste.
26
BECOMING PARIS-PROOF The UKGBC has created a framework to guide the built environment towards the net zero climate goals of 2050.
– your award winning magazine
Facilitate is the current holder of the Best Magazine (10-32,000 members) award, as voted for by judges at the Association Excellence Awards, a body which assesses the media brands of trade bodies, professional membership organisations and associations. We have an ambitious programme for 2020 and look
ce forward to continuing to produce content that meets your needs.. ase We always work ahead, so please e contact us if you have an angle g. or format we should be pursuing. Got a story? email editorial @facilitatemagazine.com
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F RO NT D E S K A N A LY S I S
INCENTIVE QAS
Jamie Wright, managing director, at Incentive QAS, said: “We put a lot of work into ensuring that we reduce any plastic packaging generated from our activity. “At CityPoint, London, we purchase in bulk (large containers) and educate our staff to refill existing bottles and containers. By doing so, over the course of a year, we have reused over 1,000 spray bottles and have refilled close to 8,000 bottles of liquid soap. “The reusable approach can be tedious, but our teams are aware of the positive impact this has on the environment and they understand its importance. “We have recently worked with a client to eliminate plastic water cups at their water fountains, and as a result, they have eliminated 900- 1,000 plastic cups per week.”
At CityPoint London Incentive has: Reused over 1,000 spray bottles during the year.
1
THOUSAND
8
THOUSAND
Refilled close to 8,000 bottles of liquid soap.
12k
21k
46k In its Northlink Ferry Services contract, Serco has removed 210,000 plastics: 21,000 wrapped plastic glasses. 46,000 ripple cups.
ISS
12,000 ripple cup lids.
In 2019, ISS reviewed its food consumables range to rationalise its number of suppliers, reduce volumes and switch from plastic to plant fibre alternatives across the entire range. It launched the Sustainable Workplaces Programme with four major clients, and another eight for the second quarter of 2020. The SWP focuses on “achieving collaborative solutions to waste by working with the workplace and the supply chain to eliminate challenges”. Ian Baxter, UK waste services director, and Martin Wayman, corporate responsibly manager, say that simplification of the issue is key, and products with a transparent circular solution should be prioritised.
17.6m
320,000 plastic carrier bags will be replaced with paper bags. Over 580,000 plastic straws will be replaced with paper alternatives.
177k
22,000 plastic cups. 34,000 plastic tumblers.
22k
34k
SERCO
Serco, which operates Northlink Ferry Services, says it has removed 210,000 disposable plastics a year from the service, including plastic glasses, cups, lids, teaspoons and portion pots, which have either been removed or replaced with sustainable alternatives. Ethyco now supplies 100 per cent compostable single-use cups and lids across NorthLink Ferries’ food and drink outlets. Ceramic catering pots have replaced plastic pots and reusable polycarbonate beakers have replaced wax-lined disposable drinking cups – ridding the waste stream of approximately 87,000 disposable cups and 28,000 plastic lids a year. Reusable vacuum mugs supplied by the lifeline ferry operator have replaced polystyrene cups used in crew areas, with an annual reduction of 140,000 cups from landfill. A plant-based, 100 per cent compostable alternative has replaced around 5,000 polystyrene food trays used in children’s meal packages. The company now complies with the ‘zero-to-landfill’ W W W. I W F M .O RG .U K commitment for commercial general waste set for 2021 by the Scottish Government.
The company has changed its ordering habits, which means that in 2020: 177,000 plastic sandwich wedges will be replaced with compostable alternatives.
27,500 portion pots.
27.5k
1 million polystyrene clamshells, burger boxes and plates will be replaced with plant-fibre alternatives. Over 17.6 million units of plastic cutlery will be replaced with wooden cutlery.
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1m 580k
320k 11
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LO N G FO R M
B U I L D I N G I N F O R M AT I O N M O D EL L I N G I N 2020
framework will embed UK practice within international standards, and vice versa – this will be important for UK businesses working in an increasingly global and connected industry.”
An emphasis on ‘early’
Together, ISO 19650 and the third edition of the UK BIM Framework Guidance Part 2, newly published in January 2020, again stress the importance of early involvement of asset and facilities management. When starting a project, high-level organisational information requirements (OIR) need to be defined before anything else. These OIR help to establish associated asset information requirements (AIR), which in turn specify the detailed information needed to manage physical assets throughout their life cycle. It’s this AIR creation that should be led by the internal team responsible for asset and facilities management. That team should identify the asset information needed for anticipated tasks such as annual boiler servicing, emergencies, equipment failures, insurance renewals, energy reviews, and sales of assets. It’s for the AIR team to ensure that any regulatory information – for example, operations and maintenance (O&M) manuals or health and safety files – is defined, along with the data requirements of the computer systems (CAFM/IWMS) that will be used to help to manage assets.
Asset management guidance
This year will see further guidance for asset and facilities management, to be published later this year. ISO 19650 Part 3, which covers asset management, is already well advanced, as is Part 5, which covers security. “This presents a big opportunity for us to engage with owner-operators and facilities managers over the next year,” says Kemp. Both parts will be have comprehensive UK-specific guidance. David Churcher, director of Hitherwood Consulting, has been
TIMELINE
helping to draft the standards. He says the terminologies agreed for the initial parts of ISO 19650 are now being applied to these subsequent UK Government mandates parts. As a result, the draft Part 3 use of BIM on government standard has moved on from what projects was defined in PAS 1192-3. “It is more consistent, gives all parties a step-by-step view of the Centre for Digital Built process, and outlines their duties Britain replaces UK BIM Task group at each stage,” says Churcher. “It takes a more realistic view of the whole asset life cycle: it is less focused on initial design first part of ISO 19650, comprising PAS 1192, and construction and envisages published progressive development of built asset information long after handover. We cover various trigger UK BIM Survey suggests events, from routine maintenance BIM adoption levels at 70% by in-house teams, through periodic condition and value surveys, to major refurbishments or extensions 3rd edition of the UK BIM undertaken as capital projects.” Framework Guidance Churcher stresses that these new reaffirms value of early standards and guidance should be FM involvement developed collaboratively. “The authors work with a focus group, but that was very project delivery focused. As we develop guidance for Parts 3 and perhaps also Part 5 during 2020, we want inputs from building end users and asset and FM people – whether they want to help steer our thinking or even help draft guidance.”
2016 2017
2018
2019
2020
Soft launches
Christine Gausden, a lecturer in construction management at the University of Salford academic and chair of BIM4FM, says that harnessing FM input is becoming easier. “BIM used to sit in the ‘too difficult’ box,” she says, “but we are now progressively building substantial pockets of interest. FM professionals are now less concerned about software and compatibility issues and more focused on managing assets more efficiently. More informed clients are looking beyond the initial costs of BIM and are interested in better, more efficient and safer use of their facilities.” Paul Bullard agrees. The business strategy director for CAFM software provider FSI sees a once “dictatorial” focus on short-term maintenance switching towards a more long-term view. Bullard has also noted growing demand from clients and FM service providers for BIM software integration, particularly in the past year, from both public sector clients but also for several commercial developments in London, where FSI has seen BIM increasingly specified in tender documents. Bullard says: “FM used to be W W W. Iin Wthe F Mmiddle .O RG .U consulted orKat the end of a project, when it was
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LO N G FO R M
MODERN METHODS OF CONSTRUCTION
1.
DEMOLISHING PERCEPTIONS
2.
3.
x4 in all our structures,” says Daniels. “This saves time and makes the job of finding and fixing ductwork, pipework, electrical and other elements much more efficient.” Project Etopia creates highly engineered panels for delivery to site and assembly in situ. “We employ a panelised system as it allows for more flexibility, as buildings can be constructed to any size and specification,” says Daniels. “It also makes transportation quicker, easier and cheaper. “MMC has come on in leaps and bounds by combining energy, construction and intelligent technology. MMC techniques have evolved substantially due to improvements in technology. Any negative perceptions about these construction techniques are still based on the image of post-war ‘prefabs’.” Such buildings were, in the past, characterised by poor insulation and air tightness, among other flaws. But Daniels says these issues “no longer hinder modern build systems. For example, our panels have better thermal efficiency than traditional buildings, with a superior U-value of 0.13
compared with 0.16 for a typical wellinsulated wall in a new brick property”. As technology and production systems have improved – and perhaps as budgets have tightened and the housing crisis has deepened – public and private sector attitudes to MMC have changed quickly. “There has been a big shift,” says Daniels. “Particularly at government level, where the thinking is that a substantial number of new homes will need to be constructed using MMC to meet housing targets. “Meanwhile, building organisations and authorities such as BRE (Building Research Establishment) are developing new quality marks for homes built using MMC. More and more investors and local authorities are getting excited about the opportunities presented by off-site construction to accelerate housebuilding.” Getting funding for MMC has been challenging, says Daniels, largely because of the problem all innovations face; getting enough evidence to prove the benefits. “We are putting our panels through rigorous testing to prove they can stand
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There are modern methods to construct buildings and new ways to demolish them. Gone are the days of smashing down or blowing up structures and worrying about how to clean up the mess. The National Federation of Demolition Contractors says there is “a hive of innovation” with talented and qualified demolition engineers, state-of-the-art equipment and wrap-around services. The modern demolition market is driven by complex methods, innovative thinking and deployment of robotics and advanced high-reach machinery. The result, further enabled by high-quality operative training through an industryacclaimed competence card scheme, is making demolition a more “attractive and sustainable career choice for diverse newcomers looking to specialise in this discipline,” says the federation. Technology has also played a role, enabling site supervisors to make, revise and share demolition project plans through cloud-based software, and it has given industry service providers the means to invent new demolitionspecific products designed with safety, environment and efficiency in mind. “Advancement in the demolition industry brings clear and significant benefits for those who commission demolition projects, demolition contractors themselves and the environment,” says the federation. “Education, technology and innovation all play a part in ensuring that demolition projects are carried out efficiently – increasing productivity, saving cost, time, limiting inconvenience and ensuring that arisings from demolition works are handled safely and recycled or reused where possible.” Although MMC can make an office expansion or warehouse creation project viable, new demolition methods can ensure that old or existing buildings are decommissioned efficiently and effectively. The federation says: “Modern demolition ensures that projects are completed on time, safely and with minimal inconvenience to residents, road users, surrounding businesses and so on. “Equipment for noise reduction and dust suppression, containment of a tidy demolition site, flexible working hours to limit disruption and other factors expected from considerate constructors today serve to reduce objections and enables a project to run smoothly, alleviating management headaches. “Wrap-around services including recycling facilities reduce the number of WW W. I W Fsaving M .O RG .Uand K contractors required, time money.”
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INSIDE 34 36 37 38 40
Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Oren Gershon Think tank: Will facial recognition tech become a part of FM? Paul Thomas: Spare 12 minutes a day for IWFM
What is it?
Pyrolysis is the thermal decomposition of organic waste in an oxygen-deprived environment. Or in simpler words: waste is heated but not burned, so the process is free of carcinogenic environmental damage. PyroCore, a small-scale pyrolysis company, says pyrolysis can be used to convert non-recyclable plastics and other carbonemitting waste into inert ash – and lead to a 95 per cent reduction in waste volume. The word ‘pyrolysis’ is derived from two Greek words – ‘pyro’ (fire) and ‘lysis’ (disintegration into parts) – and, according to an academic paper Pyrolysis: A Sustainable Way to Generate Energy from Waste, the process has been around for 5,500 years.
VIEW POINT
In the Middle East and Southern Europe, pyrolysis was used to prepare charcoal, and the Egyptians used it to prepare tar to seal boats. These days, the researchers say, pyrolysis is being used to convert biomass into bio-oil, with the goal of creating new forms of energy products.
THE B E ST O F THE S E C TO R’ S DI S C U S S I O N A N D DE BATE carbon and ash, and a liquid in the form of bio-oil. Pyrolysis rids the waste of contaminants through either destruction or removal/separation. During destruction, the waste is broken down into compounds with lower molecular weight, but the removal process separates contaminants from the substance. Pyrolysis is effective at converting organic materials that crack or decompose when heat is applied to them. Examples include polychlorinated biphenyls as found in many electrical appliances such as capacitors and transformers, and polycyclic aromatic hydrocarbons found in coal, crude oil and gasoline.
How does the process work?
According to the Encyclopedia Britannica, pyrolysis converts organic materials into gas components, solids of
Each month we explain the background to phrases you may be hearing, or the key issues currently making waves
B U Z Z WO RDS
PYROLYSIS
What is it used for?
Biochar – a type of charcoal created by heating wood – is one of the more well-known
results of pyrolysis, along with coke – not the one you drink but the industrial fuel from heating coal. The Encyclopedia Britannica says pyrolysis is a potential boon for “green technology” as it can: Extract useful materials from vehicles’ tyres such as fuel in the form of gas and carbon black to fill rubber products; Remove contaminants from soil and sewage sludge so it can be used for fertilisers; and Create biofuel from crops and waste products. Consider the example of tyres. These often end up in landfill or when burned, result in metals and PAHs being released into the air. Pyrolysis is a sustainable alternative to incineration. And Pyrocore says pyrolysis can also deal safely with old carpets, textiles, dockside waste and car scraps.
PHOTOGRAPHY: ISTOCK
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V I E W P O I NT
SEEN AND HEARD
“I started sta offering flexible fle working when w I was a middle m manager. At A the time I was juggling j being a single s parent with a ffull-time job – I was very lucky my line manager ma let me come com late to his meeting mee so I could take my daughter to school. I quickly realised that flexible working was a benefit that my whole team should have access to – it made everyone happier and more productive.” ANN FRANCKE, CEO AT THE CHARTERED MANAGEMENT INSTITUTE, HAS, WITH THE GOVERNMENT EQUALITIES OFFICE, LAUNCHED GUIDELINES FOR FLEXIBLE WORKING
“PERHAPS WHAT’S MOST FRUSTRATING ABOUT THIS NEW ROUND OF SENSATIONAL HEADLINES DECRYING THE OPEN OFFICE IS THAT THE INDUSTRY MOVED ON YEARS AGO. WE KNOW OPEN OFFICE ENVIRONMENTS CAN WORK WHEN PROPERLY DEPLOYED AND WHEN OCCUPANTS ARE GIVEN A CHOICE OF SPACES AND PLACES TO WORK.”
Ideas and comments made around the sector this month
FM@LARGE “It feels early for companies to operate 100 per cent remote. The company workplace simply adds too much branding equity that a remote company can’t make up for. But once a week could have significant benefits for employee health and work/life balance. Try it, see what happens.” CAL AXE, OFFICE SPACE ADVISER AT COLLIERS INTERNATIONAL, CALLS FOR MORE REMOTE WORKING OPTIONS
“In every market sector, from banking to technology, we find that the predominant work mode is focus. And Unispace’s survey of 100 companies also he found that over 60 per cent of the ic ch is working day requires focus — which ntt that more than double the 25 per cent people need for collaboration.”
SAM SAHNI, REGIONAL PRINCIPAL AT UNISPACE, SHARES INSIGHT INTO WHAT WORKERS NEED FROM THEIR WORKPLACE
NOTED&QUOTED
WORKPLACE CONSULTANT KATE LISTER ER TICULARLY TAKES ISSUE WITH THE MEDIA – PARTICULARLY ESS AN ARTICLE IN THE HARVARD BUSINESS REVIEW – FOR MISSING NUANCE IN THE OPEN OFFICE DEBATE
“To evolve into the 2020s, directors of leadership development need to embrace transformations in every area of training and executive education” DAVID KENTISH, DIRECTOR OF KENTISH AND CO, CALLS FOR CHANGE
“Stress creates a vicious circle, a repeating cycle that gets your jobs done but keeps your stress levels high. You may think that this has a short-term consequence on your health and wellbeing but instead, it has a long-term effect.”
“MY BOYFRIEND SPENT £100 ON SOME PROTEIN TO ACCESS THE POWDER YESTERDAY… VERSION I TOLD HIM ‘THAT’SFULL OF FACILITATE WHEY OVERPRICED’” MAGAZINE, JOIN IWFM WASTE CONTRACT MANAGER KERRY WW W. I W F M .O RG .U K HARGEST SHARES A JOKE ON LINKEDIN
ADELE STICKLAND, AUTHOR AND WELLBEING ADVOCATE, REMINDS US OF THE PERILS OF TOO MUCH STRESS
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V I E W P O I NT
OREN GERSHON is Ferrero’s head of workplace UK & Ireland
What do you do? I am the
head of workplace for Ferrero.
What attracted you to FM, and how did you get into the industry? I got into FM by working part-time in the construction department of a local council while at university. I then spent a year in America studying and, on my return, my old manager asked if I would like to be an FM and he would support me in my development. I took the opportunity and here I am.
How long have you been in your current role? Almost three years now.
PHOTOGRAPHY: ISTOCK / SHUTTERSTOCK
Do you see yourself predominantly as a task or a people manager? I see
myself as a people strategy manager. I play a key part of the business strategy in making the business a great place to work and more importantly how we can support our staff to be the most efficient they can in their working day.
Would you describe your role as predominantly operational or strategic?
My role is almost completely strategic with an operational team to support
BEHIND THE JOB
OREN GERSHON “I LOVE TALKING ABOUT BUILDINGS AND INFRASTRUCTURE. FM IS IN MY BLOOD”
mentally and physically challenging.
If you could change one thing about the industry, what would it be? Not just
recruit from one specific industry. We all need to get FMs moving across portfolios to share the best of all buildings, be it NHS, higher education, offices, manufacturing etc.
How many people are there in your FM team, and to whom does the FM team ultimately report? I have a
small team of three as we have a TFM contract, so all operational activities are outsourced. We have a headcount of 60 staff in the UK.
Any interesting tales to tell? My first morning in a
remote village of Indonesia I used a bucket of water to flush the toilet, only to be shouted at by a village elder and find out that bucket was my allowance for the day of drinking water, bathing and flushing water!
My top perk at work is…
Well, the in-house gym and free chocolate are a great way to enjoy chocolate and not put on the pounds!
What has been your biggest career challenge to date?
If I wasn’t in facilities management, I’d probably be…
Everyone always asks me how do I find time, as I am so busy. I challenged myself and on top of everything completely refurbished a house myself at night and weekends. Very
A head teacher, as this was my original training degree I was working towards before I fell into FM.
A B IT AB O UT YO U
What single piece of advice would you give to a young facilities manager starting out? I often
tell those new to FM or not long in the industry to never give up, have grit and remember that they are changing people’s lives by enriching their working day in every way. We are not always given positive feedback but they can be the difference between a great company and a bad one.
What was the weirdest day you’ve had in the office? Walking into a staff canteen to see people throwing food and plates at each other.
Early bird or night owl?
Both. I enjoy burning the candle at both ends! Life is amazing and I want to enjoy every moment of it.
What FM job in the world would you love more than anything? I’d
love to be head of FM and venues for all of Las Vegas hotels if [the role] existed.
And where would FM be an absolute nightmare? I’d say
head of workplace for a company that does not value its employees.
Your life outside FM mostly
I onlyTHE have two TOinvolves… ACCESS things in life. My family and FULL VERSION FM. Even on holiday my mind Which “FM myth” would OF FACILITATE is ticking around the places we you most like to put an end MAGAZINE, JOIN IWFM are. I love talking about to? That FM technology
projects become obsolete before returning true value.
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buildings and WW W. I W F M .O infrastructure. RG .U K FM is in my blood.
V I E W P O I NT T H I N K TA N K
T HINK TANK
WILL FACIAL T RECOGNITION TECHNOLOGY BECOME A PART OF FM?
echnological advancement is rapid these days, along with the acceptance of our loss of privacy. The Metropolitan Police recently announced that it would begin to use live facial recognition technology on London’s streets. The plans have been controversial, with some arguing that it infringes on human rights. Last year, developers in King’s Cross, London, started using facial
recognition technology but faced a backlash over privacy issues, which meant they had to stop. Fingerprint and eye retina sensors are already being used in some instances and even the idea of implanting workers with microchips is being touted. So this month, we ask you if facial recognition technology is something that facilities management could be adopting in the near future?
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INSIDE
44 45 48 49 53
Jack Flanagan: How to graduate with IWFM Level 4 in a week Beth Goodyear: Get the most from your FM conference experience Duaine Taylor explains how security staff can help the homeless Klaus Allion: Smartphones to keep lone workers in the loop Daniel Rushton offers an education in asbestos safety
KNOW HOW THE L ATE ST L E A RN I N G A N D BE ST P RAC TI CE
ROBOTI C CL E A N I N G
I
t seems that robotic cleaners are upping their games when it comes to service delivery. No longer just silently cleaning in the background, autonomous cleaning robots are singing, cracking jokes and making chit-chat while scrubbing, mopping, vacuuming and sweeping. The LeoBot, from robot manufacturer LionsBot in Singapore, has just started cleaning floors in the UK, and communicating in multiple languages at the same time. UK-based janitorial
BOT WITH A BROOM AND A TUNE
equipment supplier Killis Ltd has partnered with LionsBot to bring the robotic cleaners here, making it the third firm in the world to put these robots to work. There are four different robots, each with a specific purpose: LeoScrub; and LeoMop – use 80 times less water than conventional floor scrubbers, LionsBot says, through microflow
water-saving technology that requires 0.6 litres of water an hour, compared with floor scrubbers’ 48 litres an hour; LeoVac; and LeoPull – able to pull objects of up to 450kg.
“Everybody knows a cleaner that’s always friendly and says ‘Hi’ and that’s what we have recreated,” says LionsBot CEO Dylan Ng. The LeoBot has been made to be engaging, with expressive eyes and voices, and through favourable personality traits such as friendliness, diligence and efficiency. There are nearly 12 million people aged 65 and above in the national workforce. Killis says that the cleaning bots will help to support an ageing population of cleaners as they “eliminate the need for workers to perform many labourintensive and repetitive tasks and allow them to focus more on complex, thoughtintensive W W W. I Wtasks”. F M .O RG .U K
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INDICATORS
4 in 10
4 in 10 workers fear burnout
Four in 10 professionals admit that they’re on the brink of burnout, with at least two-thirds (67.7 per cent) of them citing work as the main contributor, says CV Library’s survey. (CV Library)
4.5 MILLION
UK throws out 4.5m tonnes of food a year UK households waste 4.5 million tonnes of food each year, indicates a report by sustainability charity WRAP. (WRAP)
The facts, figures and projections worth being aware of
Rates
£1.7k a year spent on treats ’n’ meets British office workers spend £1,715 a year on office treats and meets, suggests a survey by Nationwide Building Society. (Nationwide Building Society)
16%
Economy
£1.7k Real estate proves a draw
Job applications in the property industry rose by 15.8 per cent in the final few months of 2019, according to a report by CV Library. (CV Library)
Men feel sidelined at work
Men were more than twice as likely as women to get emotional because their “ideas weren’t heard” or because they “were criticised”, shows a Total Jobs survey.
2x
(Total Jobs)
62% of office workers are neat freaks
Parents tire of ‘always on’ culture
Sixty-two per cent of office workers said they judge their colleagues based on the neatness of their workspace, says Joblist. (Joblist)
DATA
U S EF U L S TAT I S T I C S
Forty-eight per cent of working parents say that working from home has increased their workload, according to the 2020 Modern Families Index.
62%
(workingfamilies.org.uk)
54% of workers have itchy feet
54%
Research by Tiger Recruitment reveals that 54 per cent of respondents plan to stay in their current role for fewer than 12 months.
VAT rates: Standard rate — 20 per cent Reduced rate — 5 per cent Source: GOV.UK
Bank of England base rate: 0.75 per cent as of 29th January 2020 Source: Bank of England (bankofengland.co.uk)
Consumer Price Index (CPI): The CPI 12-month rate was 1.8 per cent in January 2020, up from by 1.3 per cent in December 2019. The CPI including owneroccupiers’ housing costs (CPIH) 12-month inflation rate was 1.8 per cent in January 2020, up by 1.4 per cent in December 2019 The main contribution to the CPIH 12-month inflation rate in January 2020 came from housing, water, electricity, gas and other fuels (+0.55 percentage points). Source: www.ons.gov.uk
Employment
National Minimum Living Wage Category of Current Hourly worker hourly rate from rate April 2020 25 and over £8.21
£8.72
18-20
£6.15
£6.45
£3.90
£4.15
21-24
Under 18
Apprentice
(under 19 or aged 19 or over and in the first year of their apprenticeship
£7.70 £4.35
£8.20 £4.55
Real UK Living Wage
TOLocation ACCESS THE of Hourly rate FULL VERSION worker from April 2019 OF FACILITATE UK Living £9.30 Wage MAGAZINE, JOIN IWFM Living £10.75 WLondon W W. I W F M .O RG .U K Wage
(Tiger Recruitment)
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BAC K PAG E
EPHFMERA
Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:
The stories that just don’t fit anywhere else (Email us: editorial@facilitatemagazine.com)
Institute of Workplace and Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK Tel: +44 (0)1279 712 620 Email: admin@iwfm.org.uk Web: www.iwfm.org.uk
Stop your babble
W
e just wanted to reach out to touch base. We’re not literally reaching for the base. We can’t even see the base. The base doesn’t exist in reality, but if it did, we’d be reaching for it while reaching out to you. It’s a no-brainer really, but we’ve been inside the box for too long and we want to climb out of it. Apparently, outside the box is where you’ll find hardcore innovators going the extra mile. You’d think they’d be tired with all that extra mileage but it turns out the further you go, the bluer the skies for all that cloudless thinking you’ll be doing. Trust us; follow the lingo and it will be a game changer for you. Not just your professional life, but your personal relationships too. You’ll be so popular you’ll need to brainstorm new ways of managing your network. The obvious solution would be to ping through a few emails to comment on how delightful it is to e-meet
someone new. But be careful, too many exchanges with fellow innovative, blue-sky dynamos could end up with you being drenched in a thought shower. Some of you might be motivated to move the needle, while others could be looking for a paradigm shift. Regardless, you will be generating fresh insights from your ideations. Make those ideations actionable and you’ll be sliding in on a shrimp sandwich. (Yeah, you were following along until the last one.) Research by Premier Inn not only lists Brits’ worst business jargon but throws in a few global turns of phrase. The shrimp sandwich comes from Sweden and means “to have things easy”. Easy is better than difficult. So if you find yourself in immense difficulty and hear someone nearby speak in Greek “έψαχνε ένα ψάρι στα χείλη του”, be warned, it could be your own fault, as “he cooked the fish on his lips” means “he made his life difficult”. Below are the UK’s 10 most-hated examples of biz lingo. There are more: as the Chinese say, these are just ‘Nine cows, one hair’ – or ‘a drop in the ocean’.
14%
• Game changer
16% 17%
• Blue sky thinking
13%
• Brainstorm • Ping an email
12%
• Touch base • No-brainer • Thought shower • Outside the box • E-meet you • Go the extra mile
Redactive Publishing Ltd 78 Chamber Street London E1 8BL www.facilitatemagazine.com EDITOR Martin Read 020 7880 7664 martin.read@facilitatemagazine.com
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