Facilitate May 2019

May 2019 / FacilitateMagazine.com

ON THE MONEY The factors aecting pay rates for workplace and facilities managers MAKING YOUR MOVE Succession planning: preparing for yourself and your successor BREXIT STRATEGY The impact on existing contracts of the UK leaving the EU

ng nerations are taki How younger ge approach to their on a more fluid development professional

Taster edition

FAC I LITATE M AY 2 0 1 9

CONTENTS ANA LYS I S

6 I WF M CO NFE RE N CE 2019 From theory to theatrics and human resources to hostage negotiation, the institute’s fresh approach to its conference content did not disappoint.

10 B ACK TO COURT The legal battle between the IWGB union, a university and Cordant about who ultimately employs facilities personnel ‘is far from over’ 13 NEWS MAK E RS The top performing stories from Facilitate online in the month just past 15 TH E NEX T G E N E R ATION The IWFM is focused on finding talent with initiatives aimed at school-leavers

WHAT WE DO

Facilitate is the magazine of the Institute of Workplace and Facilities Management (IWFM).

For fourteen years we were known as FM World, changing our name in this January to reflect the British Institute of Facilities Management (BIFM) relaunching as the IWFM in November of 2018.

COM M UNI TY

KNOW LE DGE

3 4 PE R SPE C T IV E S The four most interesting and insightful opinions on FM this month

43 ALL RISE Steelcase presents Rise App – a Bluetooth-compatible sit-stand desk

3 7 A BIT A BOU T YOU Louis Gallagher, facilities manager for MPC in London, talks about life in TV

44 NEXT IN LINE Preparing for succession is essential for business continuity

3 8 T HINK TA NK How is your company managing the scourge of ‘binge sitting’ among staff ?

46 PLAY IT COOL There’s a caveat to the widespread use of the latest refrigerants

40 M AY @ IWF M The people and projects currently informing IWFM activity

49 GO WITH THE IOT F LOW The IoT helps FMs to monitor water use and improve water safety

41 C A LL S TO AC T ION The events, surveys and discussions that deserve your attention

50 BR E X IT- R E A DY CONT R AC T S Organisations need to consider how Brexit might affect existing contracts

LONG FORM

16

A FLUID APPROACH The latest generation of workplace and facilities managers shows a constant desire to challenge themselves.

24

THE PAY PERSPECTIVE The IWFM Pay & Prospects survey shows a spike in the importance of pay. We look at the reasons this may be happening.

28

CHANGING FACES Survey data shows a steady rise in people coming into the profession directly from education. What paths are they taking?

– your magazine

Facilitate keeps IWFM members and others up-to-date on all workplace and facilities management issues, ensuring you are informed of the very latest developments and thinking.

Within the magazine, as well as online, we also provide readers with a forum for topical debate.

Our monthly print edition, as well as the daily newsletters we

publish on every work day, make Facilitate your first port of call for the latest in workplace and facilities management. You’ll find analysis of research and legislation, insight from critical opinion-formers, service sector business news, case studies, best practice. event reports and much more.

Got a story for us? Get in touch via editorial@facilitatemagazine.com

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

3

FacilitateMagazine.com / May 2019

W W W. I W F M .O RG .U K

INSIDE 06 08 10 13 15

IWFM Conference 2019: productivity, performance, paying attention IWFM Conference 2019: technology, terminology, taking the lead Outsourced FM workers fight for recognition ‘is not over’ Newsmakers: The top stories from Facilitate online last month IWFM Policy: A new approach to engaging the next generation

THE UK’S PRODUCTIVITY PROBLEM HEATHER CAREY, deputy director at the Work Foundation

IWFM CO NFE RE NC E

IWFM CONFERENCE 2019: A BROADER PERSPECTIVE PHOTOGRAPHY: JENNY THOMAS

As promised, the new-format IWFM conference majored on messages from external voices instead of day-to-day operational issues, with ew delegates invited to take the widest possible view e. of the workplace and facilities management role.

The conference had three themes: The changing nature of work The skills we need Be the change

This report majors on seven of these speakers; you’ll find more of our commentary online.

“Productivity always takes a dip during economic crises. The difference is that we were lagging behind our international competitors before [the 2008 financial crisis and recession] and we haven’t bounced back like they have.

“That gap between us and our international competitors is significant and widening.

“Productivity rates in the US are 28 per cent higher, in Germany 38 per cent.

It takes a German worker four days to produce the same amount of GDP it takes a British worker to produce in five.”

Why does the UK lag behind its competitors? Failure to genuinely adopt game-changing technologies. “[In the UK] we talk a lot about technology, but generally we are not seeing widespread adoption of it.

“We have technological leaders who are at the forefront of technological innovation – but the hard truth is that innovation diffusion in the UK is not great.

We have people that lag behind, and we have more laggards in our economy than other country. That is a factor in why we have a productivity problem.”

The UK also lags behind in “purchasing software, enterprise resource planning, software for people p management agement and for managing client relationships”.

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM W W W. I W F M .O RG .U K

6

FacilitateMagazine.com .com / May ay 20 2019

LO N G FO R M

P AY & P R O S P E C T S 2 0 1 9

ANDREW HULBERT

CANDY HOLLINGUM

TO ACCESS THE REZKI KARAR FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

PLEUN VAN DEURSSEN

W W W. I W F M .O RG .U K

16

FacilitateMagazine.com / May 2019

LO N G FO R M

P AY & P R O S P E C T S 2 0 1 9

Survey data continues to show how a desire to test themselves against fresh challenges is a major motivating factor for young workplace and facilities managers as they move between contracts, departments or employers. Martin Read looks at what’s driving the latest generation to take the plunge P H OTO G R A P H Y: J O N EN O C H

I

t’s in the data: IWFM Pay & Prospects survey participants say that challenging or interesting work was critical to their choice of employer.

Close to half of respondents said this, and it’s a growing cohort (40 per cent in 2016; 41 per cent in 2017; 47 per cent this year). Clearly there is a growing hunger felt by many to seize the initiative and add fresh experience to their CVs. Related results show that, money and location aside, the quest for challenging work is the main reason for FMs seeking out new roles. This year we also see more FMs reporting never having been promoted within their organisations, with just 14 per cent reporting a recent promotion compared with 21 per cent in the 2017 survey. It’s an environment likely to see frustrated FMs take matters into their own hands for both financial and experiential gain.

What, though, of the new generation of workplace managers? Many young FMs do appear to be more holistically minded. Rather than focus solely on being best in a single role, today’s young FMs tell us that W W W.their I W Fown M .Onatural RG .U K what’s important to them is adapting

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

and learned core skill sets to their organisation’s bigger

17

FacilitateMagazine.com / May 2019

LO N G FO R M

P AY & P R O S P E C T S 2 0 1 9

PROSPECTS The IWFM has recently released the results from its 2019 Pay and Prospects Survey.

Here’s a glimpse at some of the findings

Three in ten (30%) state they hold an IWFM qualifiction and one in six (17%) are studying for one. Those completing an IWFM qualification are more likely than the average to report a positive impact in all areas of their professional development.

Sample bases vary due to the reporting of valid responses (excluding don’t know/no answer)

Always encourages diversity in the workplace

89%

11% 83%

Always encourages equal opportunities

19%

Has a strong public image

19%

Performs well against competitors

81%

81%

19%

76% Is commited to developing staff

57%

Empowers staff wherever possible in order to make their own decisions

24% 26% 24% 22% 19% 19% 15% 18%

Offers exit interviews to all staff who leave the company

6% 5% 5% 4% More Experienced confidence in a pay your role increase

IWFM qual. 2018/19

Promotion

Appointed to a new role in a new company

Appointed Expecting a to a new role pay increase to fit your new skillset

Expecting a promotion

47%

2018/19 total

Fresh challenge

30%

20% 20%

7%

13%

Company had good reputation

Senior position

21%

Better salary/ benefits package

Encourages flexible working

Encourages a strong sense of belonging

Ecourages a high degree of staff morale

Offers a competitive salary and remuneration package

Better long-term progression prospects

76%

24% 71%

29% 70%

30% 69%

31% 67%

33% 66%

34% 61%

39% 54%

TO ACCESS46%THE FULL VERSION OF FACILITATE 47% IWFM MAGAZINE, JOIN Has a high turnover of staff

Offers excellent career opportunities

Job was in a Merger/ convenient acquistion of location employer or Tupe’d across from previous employer

53%K W W W. I W F M .O RG .U

23

FacilitateMagazine.com / May 2019

LO N G FO R M

P AY & P R O S P E C T S 2 0 1 9

CHANGING The profile of the typical workplace and facilities manager is evolving as the number of people entering the profession directly from university, college or school increases. Here, industry figures reflect on the choices that nascent FMs are now making FROM LEARNING TO WORKING Survey results show an increase in the number of workplace and facilities management professionals starting their careers directly from university, college or school. How is this affecting the profession?

Toyin Aderiye: While this is great, given the possibility of migration from other professions and sectors one of the key factors to FM getting recognised more widely is its acceptance as a trained profession, which requires an educational foundation. The recognition of professional qualifications has driven up FM quality, as it is becoming standard to see qualifications requested on job posts alongside the experience required for the role. To ensure relevance, some FM professionals seek lower-level qualifications and then realise they find some benefit in the study. This pushes them to go further, earning a bachelor’s or even postgraduate degree in FM. Sarah Hart: It is imperative that we foster a learning culture so young people can learn from the professionals and

their vast experience within the industry, but also that we ‘seasoned professionals’ can learn from them and harness their enthusiasm to move forward together within the industry.

There may be ‘old-school’ professionals stuck in ‘we have always done it this way’ mode, but this is not the way forward for young people or those with years of experience in the profession. Youth, enthusiasm and new ways of working need to be embraced so workplace and facilities management is viewed as an evolving and exciting industry.

Tar Tumber: While there has been a distinct increase in FM-related degree courses/qualifications available in recent years, recruiting students with no real ‘hands-on’ experience can have an impact on the profession.

Studying for a degree will generally equip students with transferable skills that are very useful in FM. However, without any experience of applying these in ‘real world, real impact’ scenarios, these skills have limited effect when the student first goes into the workplace. Being able to

28

FacilitateMagazine.com / May 2019

solve problems, make decisions, communicate and show commercial awareness in a study project is very different from applying those same skills in real time, where the result of poor application can mean financial and reputational losses.

I would also say there are key skills that can’t be learned in a classroom. Common sense, motivation and inner ‘drive’ come from the individual themselves; focusing only on learned skills when recruiting means that the profession could miss out on truly motivated recruits.

I want to differentiate between education and hands-on training here – where courses offer placements (as in typical sandwich courses at university where the third year is spent working) these can provide valuable practical experience, which not only helps the individual to really understand what the job entails, butWalso allows classroom W W. IWFM .O RG .U Kskills to be applied in a practical setting.

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

LO N G FO R M

P AY & P R O S P E C T S 2 0 1 9

PARTICIPANTS We spoke to a cross-section of FMs, consultants and supply-side specialists for this article

HOLLY SPENCER Facilities manager, SPIE UK

SARAH HART Director at Harmony TFM Ltd

PETER FORSHAW The Facilities Recruitment Guy

PETER MACDONALD Director, HR Centres of Excellence, Engie

TAR TUMBER Director, employee relations, Workplace Law

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM W W W. I W F M .O RG .U K

TOYIN ADERIYE Senior lecturer, Sheffield Hallam University

INSIDE 34 36 37 38 41

Perspectives – four original opinion pieces FM @ Large – seen and heard this month Behind the Job – Louis Gallagher Think Tank – Are you managing binge sitting in your workplace?

Calls to action – events worthy of your attention

VIEW POINT

C

apacity utilisation is equal to the actual level of output divided by its maximum level of output.

This can be on a companyspecific level as well as on the scale of a national or regional economy.

THE T HE B E ST OF OF T THE S E C TO R’ S DI SCUSS I O N A N D DE BATE DIS SIO the question regarding th their vehicle capacity, th for example: If demand fo increased could you increase in your activity to meet it with yo existing resources? ex The percentage increase from the survey answer fr is fed into the capacity utilisation formula. Imagine ut the answer is, “Yes, by 50 th per cent.” The capacity p utilisation rate would be ut 100/(1+50/100) = 67 per cent, 10 writes Christian Gayer, an w economist at the European ec Commission Directorate C General for Economic and G Financial Affairs.

Fi Tied to this is the idea whether any factors limit w provision of an organisation’s pr services. Answering ‘no’ to the latter suggests better performance and management of operations.

Capacity utilisation = actual level of output / maximum level of output x 100 As an example, thanks to the Corporate Finance Institute (CPI), consider Company ABC manufactures 20,000 units at £1 but can actually boost this to 40,000 units without an increase Each month in production. we explain the The capacity background to utilisation rate phrases you may is 50 per cent: be hearing, or the 20,000 / 40,000 key issues currently x 100.

What’s an ideal rate?

making waves

According to the CPI, a low rate means there is excess or surplus capacity. The optimal rate sits at around 85 per cent as 100 per cent – or full capacity – is an unlikely aspiration given the realities of production such as faulty equipment, incorrect resource distribution or operational managers without a full night’s sleep.

ILLUSTRATION: SHUTTERSTOCK

What about measuring services?

As a questioning reader, you will likely have considered whether this formula can be applied to services. Yes it can, but the measurement is different.

Since 2011, the European Commission has carried out

BUZ Z WOR DS

CAPACITY UTILISATION RATE

So why should we care about CUR?

resources? Yes-No. If so, by how much (in %)?”

Capacity utilisation (in percentage) = 100/ (1+percentage of increase/100) So an FM services organisation could answer

surveys to help quantify the capacity utilisation rate in the services sector.

The survey asks: “If the demand addressed to your firm expanded, could you increase your volume of activity with your present

Did you just cringe at the acronym CUR? Did it sound like something your cat has choked on? On a macroeconomic scale, it is a useful indicator of inflation: when the rate is down, inflation is up.

Of greater concern to organisations is that the rate is a useful gauge of how effectively they are using their production or service capabilities and how to improve output without raising the cost of operation.

Wproduction W W. I W F Mor.O RG .U K

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

33

FacilitateMagazine.com / May 2019

V I E W P O I NT

SEEN AND HEARD

“YOU ARE THE PEOPLE THAT CURATE THE WORKPLACES OF THE FUTURE” HEATHER CAREY, DEPUTY DIRECTOR OF THE WORKPLACE FOUNDATION SPEAKS ABOUT FM’S ROLE IN THE UK’S GREATER PRODUCTIVITY AGENDA

“80% of what you u learn on a training g programme mme you will gotten have forgotten in three days”

PHOTOGRAPHY: ISTOCK / GETTY

LUCY ADAMS, CEO OF DISRUPTIVE HR, SUGGESTS DITCHING TRADITIONAL WORKPLACE PROCESSES FOR REALISTIC WAYS OF ENGAGING AND EMPOWERING EMPLOYEES

I Ideas and comments made at A April’s IWFM conference

FM@LARGE

Marcus Child was really inspirational in terms of positivity and driving towards your picture and distilling that into your team. As a leader, you can inspire people individually to have their own picture and translate that into a group of people to come together into a collective picture as well.”

MARTIN STEAD, MANAGING DIRECTOR OF SEWELL FACILITIES MANAGEMENT, COMMENTS ON MOTIVATIONAL SPEAKER MARCUS CHILD’S CALL FOR EVERYONE TO COME UP WITH THE PICTURE OF THEIR DESIRED FUTURE

NOTED&QUOTED “WORKING HARD IS DEFINITELY A TALENT AND IF YOU WORK HARD ALL YOUR LIFE THAT’S AN AMAZING THINKING. PEOPLE WHO’VE GOT THE DESIRE WILL DO IT.” MOTIVATIONAL SPEAKER MARCUS CHILD QUOTING SIR ALEX FERGUSON ON THE IMPORTANCE OF FIRING UP DESIRE TO ACHIEVE YOUR GOALS

“The real question is will the software industry learn real estate faster than the real estate industry learns software?”

ANTONY SLUMBERS SAYS THE CRE INDUSTRY IS CHANGING AT A RAPID PACE BUT IT WILL BE COMPETING AGAINST SOFTWARE COMPANIES TRYING TO CLAIM A STAKE IN THE MARKET

Vote for the next Non-Executive Director on the IWFM Board On-line voting for IWFM Board’s next NED opens on 16th May. Those eligible to vote will have a month to choose who to choose for the Board from the prospective candidates nominated last month.

The AGM this year is on 20 June starting at 13.30pm (registration from 12:30pm).

The event will be held at the Aviva Offices, Ryley Factory Auditorium, 28-30 Hoxton Square, London, N1 6NN.

One NED position is available this year.

Nominations were open to all eligible members between 28 March & 26 April.

For further details go to iwfm.org.uk/about/governance/agm W W W. I W F M .O RG .U K and for security purposes please register your interest in advance here: tinyurl.com/tinyurl-com-FacMag0519-AGM

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

36

FacilitateMagazine.com / May 2019

INSIDE 44 46 50 53 54

Anne Lennox-Martin: Next in line Tim Mitchell: Play it cool Lindsay Ellis: Brexit-ready contracts Dave Smith: Net gain or net loss?

Lyn Dario: End modern slavery

KNOW HOW THE L ATE ST L E A RN I N G A N D BE ST P RAC TI CE

R I S E A PP

PHOTOGRAPHY: CLIVE BLAIR

S

itting down for long periods could shorten your life but not that many people care (tinyurl. com/bingesit). Despite sit-stand desks becoming more common, many employees remain seated for six to eight hours of their working day.

It turns out that while sitting is the new smoking and smoking is the old smoking – and people still do both of these things, often at the same time – we all need plenty of help to change habits.

While standing all day presents its own health concerns, especially for converts that do too much too

ALL RISE soon, research and common wisdom suggest a mix of standing, sitting, stretching and walking around will help to improve well-being.

One solution comprises a Bluetoothcompatible sit-stand desk, your smartphone and an app. Syncing the desk to the app via your phone, you can programme your specific height requirements, which can also be applied to any other compatible

43

FacilitateMagazine.com / May 2019

desks, and schedule reminders to stand up or move around, as well as track your progress throughout the day, month or year.

Steelcase designed its Rise App to work with its Ology range of desks, which are kitted out with Active Touch Controllers. A light tap will lift or lower the desk to your preset heights and the technology. However, the app can be used with other desks too.

Steelcase says the app doesn’t share data with employers or third parties, as data belongs to the user who generatesWit.W W. I W F M .O RG .U K

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM

BAC K PAG E

EPHFMERA

Facilitate, incorporating FM World, is the publication of IWFM, the professional body for workplace and facilities management. For information on membership, qualifications and training contact us:

The stories that just don’t fit anywhere else (Email us: editorial@facilitatemagazine.com)

Institute of Workplace and Facilities Management Charringtons House, 1st Floor South, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER, UK Tel: +44 (0)1279 712 620 Email: admin@iwfm.org.uk Web: www.iwfm.org.uk

Redactive Publishing Ltd 78 Chamber Street London E1 8BL www.facilitatemagazine.com EDITOR Martin Read 020 7880 7664 martin.read@facilitatemagazine.com

DEPUTY EDITOR Bradford Keen 020 7880 7615 bradford.keen@facilitatemagazine.com NEWS EDITOR Herpreet Grewal 020 7880 8544 newsdesk@facilitatemagazine.com

Bigger pictures

SUB-EDITOR Deborah Shrewsbury 020 7880 6223 deborah.shrewsbury@redactive.co.uk SENIOR DESIGNER David Twardawa 020 7324 2704 david.twardawa@redactive.co.uk PICTURE EDITOR Claire Echavarry 020 7324 2701 claire.echavarry@redactive.co.uk

I

CONTENT ASSISTANT Prithvi Pandya 020 7880 6229 prithvi.pandya@redactive.co.uk

SALES — DISPLAY, DIGITAL, EVENTS 020 7880 6206 display@facilitatemagazine.com

SALES — RECRUITMENT 020 7880 6212 recruitment@facilitatemagazine.com PRODUCTION MANAGER Aysha Miah-Edwards 020 7880 6241 aysha.miah@redactive.co.uk

PUBLISHING DIRECTOR Joanna Marsh 020 7880 8542 joanna.marsh@redactive.co.uk Subscriptions IWFM members with Facilitate subscription or delivery queries should call the IWFM’s membership department on +44 (0)1279 712650.

Facilitate is sent to all members of the Institute of Workplace and Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, Europe £120 and rest of world £130.

To subscribe call 020 8950 9117 or email subscriptions@fm-world.co.uk – alternatively, you can subscribe online at www.facilitatemagazine.com/about-us/subscribe/ PICTURES: JENNY THOMAS

WFM director of insight Chris Moriarty made no apologies: this first IWFM Conference was to eschew prosaic day-to-day operational concerns in favour of a ‘step back and assess’ approach. And given how many speakers were so readily able to identify workplace and facilities management as being in the vanguard of the material change necessary for the future success of the 21st century organisation, who could argue that this departure from a standard format – and the fresh insight these speakers provided – was not the right approach?

Picking two at random, hostage negotiator Richard Mullender and ‘mythodrama’ specialist Jonathan Stebbings both hit the spot. Who knew that how you sit when addressing a colleague can so significantly affect the quality of a conversation? That leadership and culture change could be so powerfully linked to Henry V? See pages 6 to 9 for more reporting.

Editorial Advisory Board Simon Ball, market director, Engie UK & Ireland Peter Brogan, research & information manager, IWFM Rob Greenfield, director, Assured Safety & Risk Management Ian Jones, director of facilities, ITV Liz Kentish, managing director, Kentish and Co. Pleun van Deurssen, EMEA regional facilities manager, JLL Anne Lennox Martin, FM consultant Jane Wiggins, FM tutor and author Printed by Warners

TO ACCESS THE FULL VERSION OF FACILITATE MAGAZINE, JOIN IWFM your magazine’s plastic W W W. I WRecycle Fwrap M .O RG .U K – check your local LDPE

Average net circulation 14,996 (July 2017 to June 2018)

66

FacilitateMagazine.com / April 2019

facilities to find out how.

FACILITATE IS THE MAGAZINE OF THE INSTITUTE OF WORKPLACE AND FACILITIES MANAGEMENT. TO ACCESS THE FULL VERSION EVERY MONTH, JOIN IWFM TODAY. WWW.IWFM.ORG.UK

OR, IF YOU’RE ALREADY A MEMBER, LOG IN TO ACCESS YOUR ONLINE COPY HERE: WWW.IWFM.ORG.UK /FACILITATE

ENJOY!