FM World 2012-1-26

THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 26 JANUARY 2012

FMWorld www.fm-world.co.uk

SILVER LINING Why it pays to have your head in the Cloud

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Take a fresh look at your FM supplier If you’re looking to blow the dust off your old FM contracts you should consider a supplier that’s shaking up the way things are done. Next day delivery is standard from Office Depot.

So is personalised account management and in-depth contract reporting.

Ordering FM supplies just got quicker and easier.

Cleaning, catering and safety supplies

Office, meeting room and break room furniture

Printer copier rental and managed print service packs

Call us today 0844 412 3335 or visit www.officedepot.co.uk email us enquiry@officedepot.com Office Depot UK Ltd, registered in England at 501 Beaumont Leys Lane, Leicester LE4 2BN with registration number 2654682

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VOL 9 ISSUE 2 26 JANUARY 2012

CONTENTS

6 | Olympic park fit-outs

11 | Royal Marsden Hospital

18 | Tata Steel

NEWS

OPINION

FEATURES

6 Race begins to fit out Olympic venues ahead of games opening 7 King’s Cross green space to form final part of station redevelopment 9 FM 100 poll: How are you preparing for the summer Olympics?

10 Business news: Graeme Davies explains FM’s role in the Olympic legacy post-games 11 ISS wins £100 million soft FM contract with NHS trust

12 Diary of a facilities manager: Croyden Council’s Finbarr Murray on his experience of shared service models 13 Five minutes with Paul Phillips of Elementus 46 Felicity Messing

MONITOR 30 Legal: An amendment to the BS7671 electrical safety standard 32 Insight: Market intelligence 33 Standards: Stan Mitchell explains the new FM-focused BS8572 34 How to: Prepare for ice and snow problems at your site 35 Technical: John Lane on how FMs may be breaking EU regulations

REGULARS

22 | FM and the cloud

14

Property Valuation: Andrew Cooper explains the complex calculations that determine your site’s capital value and its business rate

18

Tata Steel: Vinci Facilities is providing hard FM for Tata Steel’s Trostre Works, and reaping the benefits of a gain share scheme, finds Martin Read

22

CAFM and the cloud: With the advent of tablet and mobile technology, it’s never been easier to access CAFM functionality via the cloud

26

The case for CAFM: Research suggests that FMs are improving the bottom line by embracing CAFM technology, says Mark Kirkham

For exclusive online content including blogs, videos and daily news updates

36 BIFM news 42 People & Jobs 44 Appointments

visit fm-world.co.uk FM World Jobs – the best place to find FM career opportunities online

visit fm-world.co.uk/jobs COVER ILLUSTRATION: Clear as mud

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your comfort. our world.

It’s payback time with the Roundflow self-cleaning cassette The economy is tough. Energy efficiency is paramount. So Facilities Managers need to work smarter not harder.

To achieve dramatic cost savings on heating and cooling, Daikin Roundflow self-cleaning ceiling cassettes are proven to reduce energy consumption by up to 49%, delivering payback in under a year.* The Roundflow self-cleaning cassette features a unique filter which cleans the cassette daily – and only needs emptying every 6 - 12 months by non-specialist staff. To optimise the performance of your heating and cooling system all year round, find out more about selfcleaning cassettes.

Email: solutions@daikin.co.uk quoting 0011/ni/09122011 or visit www.daikin co.uk/roundflow-cassette

Heating

Ventilation

Integrated Solutions

Air Conditioning

Refrigeration

* Taken from case study of Coral bookmakers in Wolverhampton during 12 month trial of self cleaning cassettes, installed in July 2010.

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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ news editor: David Arminas ⁄ sub editor: James Richards ⁄ assistant editor: Natalie Li ⁄ art director: Mark Parry ⁄ art editor: Daniel Swainsbury ⁄ picture editor: Sam Kesteven ADVERTISING AND MARKETING email: sales@fm-world.co.uk

MARTIN READ EDITOR COMMENT

LEADER

senior display sales executive: Adam Potter (020 7880 8543/6230) ⁄ recruitment sales executive: Carly Gregory PRODUCTION production manager: Jane Easterman production executive: Aysha Miah PUBLISHING publishing director: Steve Bagshaw Forward features lists and media pack available at www.fm-world.co.uk/about-us SUBSCRIPTIONS BIFM members with FM World subscription or delivery queries should call the BIFM’s membership department on 0845 0581358 FM World is sent to all members of the British Institute of Facilities Management and is available on subscription to nonmembers. Annual subscription rates are UK £110, rest of world £130. To subscribe call 020 8950 9117 or email fm@alliance-media. co.uk – alternatively, you can subscribe online at www.fm-world.co.uk/about-us/ subscribe/ To order the BIFM good practice guides or the FM World Buyers’ Guide to FM Services call Natalie Li on 020 7880 6229.

EDITORIAL ADVISORY BOARD Simon Ball, business development manager, Interserve ⁄Jason Choy, director, Persus⁄ Ismena Clout, energy consultant, powerPerfector ⁄ Nick Cook, managing director, Haywards ⁄ Rob Greenfield, director for health, safety, environmental and quality, Sodexo ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Lionel Prodgers, principal, Agents4FM ⁄ Chris Stoddart, general manager, Heron Tower ⁄ Jeremy Waud, managing director, Incentive FM ⁄ Jane Wiggins, FM Tutor and author ⁄ Chris Wood, senior associate at Advanced Workplace Associates

Average net circulation 11,357 (Jul 10 – Jun 11) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM)

by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Pensord ISSN 1743 8845

BIFM ENQUIRIES

British Institute of Facilities Management Number One Building, The Causeway, Bishop’s Stortford, Hertfordshire CM23 2ER

ive me a spreadsheet and my eyes light up. That’s just the way it’s always been and I’m not apologising now. It’s a part of who I am, and I just live with it. But I know that my nerdery has to be counterbalanced by other aspects of my personality. The trouble is that the stereotypical numbers person is also the shy and retiring type. I can think of any number of classic cartoon caricatures in which the real businessman is portrayed as the big man with the booming voice and the lit cigar, while those working on the numbers are the smaller, bespectacled milksop types armed with calculators and notebooks. Could it be that those with a natural propensity for numbers are not the right people for putting their arguments across forcefully?

Let’s take a typical example. You’re tasked with specifying boilers for a building that you’ll be occupying in a few months’ time. “Thanks for asking” is your first thought before you scuttle off to research the kit. And guess what – you find a particular brand of boiler that will last five years between replacements and a more expensive boiler that will last 10.

One option involves less capital expenditure up front, but more over a 10 year period.

The other means more cap-ex up front, but: a reduced requirement for maintenance; less of a requirement for labour to install the units; a much stronger sustainability case for the business; reduced operational risk; an association of the business with better brand suppliers… I could go on, but you know of what I speak.

When it comes to signing off on the cost of the project, which option wins? All too frequently it’s option A – for absolutely no other reason than the cheaper cap-ex. In many cases this is a ridiculous argument and one for which it should be easy to put the alternative case. Unless discounted cashflow or revenue and capital allowances for tax relief have an impact, option B is so blindingly obvious in its virtue that the ‘cheaper’ alternative is something to be laughed at. And yet we know what tends to happen.

Facilities managers have a powerful asset management remit with access to a huge amount of data to support their arguments.

Why isn’t this strong position more routinely recognised? Could it simply come down to a lack of certainty about the numbers involved? Are we too frequently worried about presenting our case and seeing the numbers fail to add up?

I’m not suggesting that putting the argument for greater up-front cap-ex is an easy gig, particularly in the current economic environment. Nevertheless, the argument can actually be enjoyable when you know just how compelling it is. Winning’s a nice feeling and there will be plenty of times when the argument can and should be won.

If the professionals involved in corporate real estate truly understood the value of FM’s input into their deliberations, they’d ask for it. The fact that they all too frequently don’t speaks volumes. Perhaps it’s all about confidence – the more comfortable we are with our own numbers, the more likely we’ll be to convince others about them.

G

“ARE WE TOO FREQUENTLY WORRIED ABOUT PRESENTING OUR CASE AND SEEING THE NUMBERS FAIL TO ADD UP?”

Tel: 0845 0581356 email: admin@bifm.org.uk web: www.bifm.org.uk

www.fm-world.co.uk

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OLYMPICS

Race begins to fit out Olympic venues

LONDON 2012

DAVID ARMINAS newsdesk@fm-world.co.uk

Internal fit-out has started in earnest at the main Olympic venues, now that all the buildings have been handed over to the Games’ organising committee.

Buildings are being turned into operational venues for test events ahead of the opening ceremony on 27 July, a spokesperson for the London Organising Committee of the Olympic and Paralympic Games (LOCOG) told FM World.

LOCOG has worked closely with the Olympic Delivery Authority (ODA), which has been responsible for the planning and construction of venues and infrastructure.

“We’re approaching the final straight to the Games themselves, and it will be a hard stretch,” the LOCOG spokesman said.

“There’s still a lot of work to be done inside the buildings, everything from putting up curtains in meeting rooms to installing main timing boards and event equipment.

The International Broadcast Centre still has to be fitted out for the media.”

The games will also make use of many other existing venues, including Wembley Stadium, Wembley Arena, Wimbledon All England Club, Lord’s Cricket Ground, The O2 Arena, Earls Court Exhibition Centre, Weymouth and Portland National Sailing Academy and the ExCeL Centre in London.

LOCOG is now responsible for the buildings until the end of the main games on 12 August, and that of the Paralympics, which run between 29 August and 9 September.

After the games, LOCOG will “pass on the torch”, the spokesman said, to the Olympic Park Legacy

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Company (OPLC), which is ensuring the buildings remain in use and are a benefit to society, in particular to local communities.

All permanent Olympic venues have had their future secured after the games, except for the Main Stadium and Broadcast Centre (see story below).

The Main Stadium’s future depends on who takes it over, said the spokesman. A tender for an occupier has been re-issued after a technical wrangle over the previous tender.

The Broadcast Centre is more suited for use as office space after the games rather than conversion into apartments, he said.

The other sites that have had their futures secured are the Athlete’s Village, the Velodrome and Eton Manor – to be known as

The ArcelorMittal Orbit towers above London’s Olympic Park

the Lee Valley Hockey and Tennis Centres. Lee Valley Regional Park Authority will own and operate the VeloPark and the Lee Valley Hockey and Tennis Centres after the games.

The Athletes Village has been sold by the Olympic Delivery

Authority, with ownership now 50 per cent by Delancey and Qatari Diar and for private housing and 50 per cent by Triatholon Homes, for affordable housing.

FMs in London are also gearing up for the impact of the Games (see FM 100 Poll, page 9).

OLYMPICS

Legacy vision comes together The Olympic Park Legacy Company (OPLC) has appointed Balfour Beatty WorkPlace to run the ArcelorMittal Orbit attraction (pictured above) and Greenwich Leisure to operate the Aquatics Centre and Multi-Use Arena.

The appointments mean that six out of eight permanent Olympic venues have had their future secured after the games end this summer, according to the OPLC. Balfour Beatty WorkPlace will provide maintenance at the ArcelorMittal Orbit for 10 years from 2013 and also Queen Elizabeth Olympic Park, in which the main venues are located.

The OPLC said that “where

necessary, Balfour Beatty WorkPlace will hire in the necessary expertise to ensure that the ArcelorMittal Orbit becomes one of London’s foremost visitor attractions and that revenues are maximised”.

Balfour said the deal is worth £50 million over the 10 years, but there could be further discussion with the OPLC to extend the scope of the contract.

By combining in one contract legacy use of the Aquatics Centre and the Multi-Use Arena – the handball venue during the games – the Aquatics Centre will not require any additional public subsidy “as the Arena will cross-subsidise

it”. Further revenue will be generated from naming rights for both venues, which will be on offer at a later date, the OPLC said.

Greenwich Leisure will also operate its venues for 10 years.

It already manages more than 100 public leisure centres in the south of England and in York, employing around 5,000 people, all locally recruited.

Baroness Margaret Ford, chair of the OPLC, said Greenwich Leisure and Balfour Beatty WorkPlace will play a key role in making Queen Elizabeth Olympic Park a “thriving visitor destination”, while keeping it affordable and accessible to the public. www.fm-world.co.uk

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KINGS CROSS DEVELOPMENT FUND

NEWS

King’s Cross green space goes ahead Camden council has give the green light for a new public space in front of King’s Cross Station in London, which will form the final part of the redevelopment of the station.

The design will reveal the Victorian Grade I listed façade for the first time since being covered up around 150 years ago, according to the new design’s architect Stanton Williams. In place of the 1970s concourse extension will be a 7,000 square metre (75,350 square foot) open space. The square will feature a Yorkstone and granite paving pattern with outdoor seating.

The decision to grant planning permission ends a four-year design programme in which 4,500 people were consulted. The finished square will be used by 140,000 people daily, according to Stanton Williams.

Planning permission was granted in stages between 2006 and 2008 for a major mixed-use redevelopment for the larger King’s Cross area behind the station, called King’s Cross Central, as reported by FM World (see The Next Station, 25 November, 2010).

The permission allows for up to 25 large, new office buildings

totalling nearly five million square feet and 20 new streets along with 10 new major public spaces.

The first building slated for completion is the University of the Arts London campus, which includes Central St Martins College of Art and Design. The campus will house around 4,500 students and staff and immediately become the development’s major focal point.

A large part of the university space will be open to the public.

The front of the campus will be a large public space, leading down to Regents Canal.

PROPERTY

The Ministry of Defence’s (MoD) property and infrastructure organisation is considering more outsourcing of its operations to the private sector.

The Defence Infrastructure Organisation (DIO), which looks after the MoD’s estate, has published a Prior Notice for Information (PIN) with the Official Journal of the European Union (OJEU).

The MoD estate is made up of the built estate of barracks, naval bases, depots and aircraft hangars.

Its housing estate comprises around 50,000 service family homes, while the Defence Training Estate has 16 major areas and 104 other training areas and ranges.

“DIO is considering its options for the future management of the organisation and is issuing this www.fm-world.co.uk

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ALAMY

MOD mulls more estate outsourcing

MOD estate: seeking to outsource

PIN to get the market’s views on some of the options it is presently considering,” a DIO spokesman told FM World.

“In issuing this PIN and engaging with the market, DIO is not committing to carry out any procurement in relation to the requirements stated in that PIN.”

DIO is undergoing “a major transformation” this year, including the investment in upgrading the management information systems and e-endorsement of business processes”.

There will be a re-organisation to “achieve substantial cost savings”. The change will “allow private sector involvement in DIO’s operational business, while retaining key planning, policy and governance actions within the MOD”.

The operational activities of the DIO, including asset management as well as hard and soft FM, “could be better managed by the private sector”.

The OJEU notice also said the MoD is looking for greater flexibility in the use of estate resources.

BRIEFS FM leader and lecturer dies David Kincaid, a former FM at IBM and a university lecturer in FM, died on 29 December last year. He originally worked in IBM and joined Bev Nutt at University College London to set up the first MSc in facilities and environmental management in the early 1990s.

BSRIA updates guidance BSRIA has made its updated guidance on identifying and maintaining a building’s assets available. The 46-page Condition Surveys and Asset Data Capture replaces Condition Survey of Building Services AG 4/2000 and delivers practical advice on the most suitable type of survey, taking readers through how to do the survey, undertake non-destructive testing and grading of results.

Little Chef closes sites Roadside restaurant chain Little Chef will close 67 of its 161 sites. The closing sites have been trading unprofitably for a number of years due to a variety of economic and location factors. Between 500 and 600 jobs, both full-time and part-time, are expected be lost, but Little Chef will still employ around 1,500.

Occupiers cut office costs Blue-chip occupiers have reduced the costs of office accommodation by 15 per cent, according to preliminary analysis by IPD Occupiers. Average space-per-person has fallen by an average of 4 per cent annually across all regions in the UK to around 10 square metres. The IPD Occupiers Blue Chip Office Index tracks how costs and the use of office space are changing.

Information is drawn from both IPD’s database of UK rents and IPD’s occupier benchmarking service.

Firms predict M&A growth Facilities management providers are predicting increased merger and acquisition (M&A) activity in 2012 as the sector looks to consolidate, according to a survey by Barclays Corporate bank. Around 83 per cent of FM providers believe M&A activity will pick up this year, with half of those polled suggesting that there is a good chance they would be making acquisitions.

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NEWS BULLETIN

UK wind power capacity on the rise Choosing Tork hygiene solutions from SCA can enable you to achieve your business sustainability targets.

UK wind power capacity is expected to grow by a third this year to around 8,000MW, according to RenewableUK, the trade and professional body for the UK wind and marine renewables industries.

During a storm in December, wind farms produced a record 12.2 per cent of daily UK energy demand, according to data from RenewableUK. This beat the previous high of 10 per cent.

Meanwhile, Energy producer E.on reported that it is pushing ahead with the second construction phase of its 25-turbine windfarm in Caithness, which will generate up to 50MW of electricity. It will generate enough power for up to 35,000 homes.

Gas set to transform hospital hygiene

A sustainable choice is in

A method of killing bacteria in under an hour could revolutionise hospital cleaning, according to Canadian scientists. The system involves pumping a mixture of ozone and hydrogen peroxide vapour gas into a room to sterilise all surfaces, including floors, walls, curtains and bed mattresses. It mirrors the way the human immune system tackles bacterial infection: ozone and hydrogen peroxide are produced in tiny quantities in the body to form a highly reactive compound that destroys bacteria, said the scientists.

Dr Dick Zoutman, a scientist involved in the project at Queen’s University in Kingston, Canada, said the technology can also be used in food preparation areas and processing plants after outbreaks such as listeria, to disinfect cruise ships after an infection outbreak and to stop bed bug infestations in hotels and apartments. Zoutman is working with US research and development company Medizone International.

Rental market is stagnating, says report

Tork tissue systems provide hygienic solutions – from high capacity dispensers for busy areas to single sheet consumption control, they help to reduce waste and the impact on the environment whilst saving you time and money.

www.tork.co.uk For more information contact us on 01582 677570 or follow Tork on: twitter.com/torkuk facebook.com/TorkUK youtube.com/SCATorkuk

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Property owners and developers should brace themselves for a tough 2012 rental market as occupiers seek the best deals amid a shortage of good office stock.

Overall vacancy rates will barely change between 2011 and 2012, according to the 2012 Property Predictions report by Jones Lang LaSalle.

JLL predicts the London vacancy rate to end the year at 6.1 per cent and the UK vacancy rate to be 11.5 per cent, with the highest vacancy rate in Birmingham and the Thames Valley. Across the UK, average rents for nonprime properties will grow by only 1.7 per cent this year, with London leading the way at 3.5 per cent in the West End and 3 per cent in the City.

For prime properties, JLL is forecasting “very modest growth” in London of 4.5 per cent in the City, to around £57.50 per square foot. In the West End, the prediction is for zero growth, keeping the price at around £100 per square foot. Outside central London, the hotspots are London’s Hammersmith area, Edinburgh and Glasgow. Any growth will be supply driven, not demand driven.

Renters will shun older office buildings that are unable to cope with upgrades to increase energy efficiency.

More Green Deal assessors on the way The government has given a boost to Green Deal energy assessor accreditation with the launch of a special training group that includes Asset Skills.

Climate change minister Greg Barker officially launched the Green Deal Skills Alliance (GDSA), designed to create new training and accreditation for the energy assessment, advice and installation workforce. Apart from asset skills, the GDSA includes other sector skills councils – asset construction skills and summit skills, for the building services engineering sector.

The Green Deal aims to enable private firms to offer consumers energy improvements to their homes, communities and businesses at no upfront cost and to recoup payments as a charge in instalments on the energy bill.

The Green Deal is due to launch in October and could see uptake within 14 million homes and create 65,000 jobs by 2015, according to the government.

“The new skills programmes we are introducing as part of the GDSA are important for the UK to meet its targets on cutting carbon,” said the chief executive designate of Asset Skills, Sarah Bentley. www.fm-world.co.uk

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According to the results, your Olympic preparations include:

FM 100 POLL

WE ASKED 100 FMS… What are you doing about the Olympics?

A quarter of businesses likely to be affected by the Olympics will introduce flexible working to mitigate travel problems and other Games-related issues.

Twelve per cent of businesses will move staff away from London to ensure no disruptions occur, according to the latest FM 100 Poll.

If an organisation is not going to move staff out of London, it is likely that staff will remove themselves from the workplace.

“If we do not allow flexibility, staff – myself included – will find other ways of seeing the events,” said one respondent.

One company is “placing an embargo on almost all travel to

London to attend meetings”.

Routine building maintenance will be changed by 8 per cent of respondents to avoid overlapping with the games. One FM said all monthly, quarterly, six-monthly and annual planned preventative maintenance due in the period will be brought forward to before the Games.

Another respondent said he will do maintenance inspections of building security – checking door locks, door closers and the like – before the Games.

‘The Olympics has already had an effect on us,” said another FM. “Many local authority clients in London and the surrounding

Moving some workers to offices away from London to cope with the traffic issues

Introducing special flexible working for duration of the Games

12%

24%

Changing maintenance routines to cope with reduced staff/ increased traffic

Olympic torch relay will affect us; are planning accordingly

8%

8%

counties have challenged us on our business continuity and disaster recovery plans as far back as last August and September.

“Our engineers will, with their contract managers, planners and schedulers, assess any need for rescheduling maintenance work,” he said.

Eight per cent will also be

ISTOCK

FM pay reaches nearly $100,000 The average facilities professional makes around $99,600 (£64,400) in total annual compensation, according to the latest salary survey from the Houston-based International Facility Management Association (IFMA).

This is up from just under £59,700 in 2007, noted the report Profiles 2011 Salary and Demographics Report, based on a survey of 4,353 facility professionals in 45 countries.

People entering the profession and people with up to four years’ experience are earning £42,300 a year, up from £36,400 in 2004.

Survey respondents with a master’s degree report earning an average base pay of £66,100, up from £63,000 in 2007 and £56,600 in 2004.

Those with a bachelor’s degree report a base pay of £56,600, an increase £53,300 in 2007 and £48,800 in 2004.

The IFMA survey found 83 per cent of respondents had attended www.fm-world.co.uk

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college and 64 per cent held a bachelor’s degree or higher. Those with college degrees largely studied business (33 per cent), engineering (16 per cent), facilities management (14 per cent) or the humanities (9 per cent).

Also, 20 per cent of the FMs surveyed report having a master’s or doctoral degree.

The latest FM World Salary Survey 2010 of British FMs found 70 per cent of client-side FMs earned the equivalent of £45,200

or less. Only 50 per cent of supplyside FMs earned that amount.

Also, 36 per cent of British FMs saw no change in their 2010 salary over 2009; 2 per cent saw a decrease. But more than a third had an increase, albeit of between only 1 and 2 per cent.

However, 15 per cent of UK FMs had a rise of between 3 and 45 per cent.

To take part in the FM World Salary Survey 2012, visit the FM World website, www.fm-world.co.uk.

Will have Olympic-themed events on our premises

12%

Not interested

48%

changing business plans to avoid problems created by the Olympic torch relay should it pass nearby.

Getting into the spirit of things, 12 per cent of FMs said they would hold Olympic-themed events on site.

The Games take place from 27 July to 12 August, while the Paralympics run between 29 August and 9 September.

Renewable tech not monitored Social housing providers are installing renewable energy systems, but not monitoring their performance for costeffectiveness, according to a new report.

The situation is a “fit and forget’” approach to fuel poverty by councils and social landlords, noted the report from the Centre for Infrastructure Management at Sheffield Hallam University.

Renewable energy technologies, such as photovoltaic arrays and ground source heat pumps, are increasingly being used to help alleviate fuel poverty and reduce carbon emissions.

The report finds that there “is often a limited understanding of how the technologies perform in use or what level of savings are being delivered to residents”.

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ANALYSIS

Olympic legacy could fall on FM companies GRAEME DAVIES newsdesk@fm-world.co.uk

From day one, the London Olympics has been focused on the legacy it leaves behind once the athletes pack their bags and jet off home. Earlier this month, David Cameron took his cabinet for a public get together at the Olympic park in Stratford to emphasise the fact that with just 200 days to go until the games kick off, those delivering it believe its legacy is pretty much secured. Indeed, securing the legacy of the park is as important as the success of the games itself for the reputation of the organising committee and they

will need the help of several FM companies to succeed.

Six of the eight permanent venues now have confirmed future uses and have already awarded contracts for their running and upkeep once the games finish. But securing contractors to run venues will not guarantee that people will continue to flock to this previously unremarkable corner of east London, post-games On your marks...

As a result, the pressure will be on those charged with delivering the legacy, including FM

companies, such as Balfour Beatty Workplace and Greenwich Leisure Limited (GLL).

Indeed, the precedents are not great. Many previous Olympics have been hailed as drivers of regeneration for the cities in which they were held, but the reality in some cases, could not be further from this. Athens is the most glaring recent example with 21 out of the 22 facilities erected for a mammoth £9 billion now standing idle and crumbling.

Even in Barcelona, where the Olympics was credited with reviving a city that was on the rocks and turning it into one of Europe’s most desirable cities, but the actual Olympic stadium has struggled to justify itself since the games in 1992. In Sydney, the legacy is now viewed to be working, but it took several years longer than expected.

For London, the onus is on the likes of Balfour Beatty to keep visitors coming when so many of London’s traditional

Contract wins

NEW BUSINESS Social housing provider Flagship has awarded Norse Commercial Services a three-year cleaning contract for its West Suffolk region. The EU-compliant competitive tender is worth around £70,000 a year and covers the cleaning of communal areas for the housing association’s 2,600 units in the region. Flagship owns and manages over 21,500 properties in East Anglia.

It includes fabric maintenance, painting and decorating services.

Leisure Connection, which operates around 70 leisure centres, has appointed Seddon Property Services in a 12-month contract worth up to £1 million for building maintenance.

The Ministry of Defence has awarded NG Bailey a contract to provide and maintain mechanical and electrical services at a highly secure Atomic Weapons Establishment site

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Ikea UK & Ireland has awarded a multi-million pound, one-year contract extension to Europa for heating, ventilation and air conditioning maintenance. Deal is a continuation of a three-year contract covering 18 Ikea stores throughout the UK and one in Dublin.

located at Burghfield, in Berkshire.

Reading Borough Council has extended its school meals catering contract with Chartwells, a Compass company, for four years, a deal worth £2 million annually. Chartwells continues to operate in 47 Reading schools, providing 800,000 school meals per year to 11,000 pupils and students.

Woking Borough Council has outsourced its housing management to a joint venture between Pinnacle PSG and Mansell Construction Services.

The five-year contract, with a five-year extension option, covers 3,800 homes.

The University of Liverpool has appointed Integral in a three-year mechanical and electrical maintenance contract for its entire portfolio, covering nearly 465,000 square metres (five million square feet). Properties include residential housing, academic buildings, the Ness Botanical Gardens and School of Veterinary Science on the Wirral.

attractions are some way west of the Olympic site. A further issue will be the fact that the Olympic park will become a building site once again following the games.

Legacy-delivery organisations will move in to alter and improve the facilities for long-term use and transform the athletes’ village into housing.

GLL victory One of the most interesting developments is the appointment of GLL to run the multi-sports and aquatics centres. The social enterprise organisation successfully beat off competition from private sector operators, including the likes of outsourcing giant Serco. But GLL is no fly-bynight operator. It is already one of the UK’s biggest social enterprises and runs more than 100 leisure centres. In other words, it has plenty of expertise available for running the two Olympic venues.

And GLL is not run for the benefit of a few fat cat shareholders. Instead, profits are ploughed back into its business and venues for the benefit of its users, thus ticking a lot of legacy boxes.

Fulfilling the legacy will be tough, especially through the disruption of the early months after the games. The aim is to effectively create a thriving new suburb of London where once there stood simply industrial units and contaminated land.

The likes of Balfour Beatty and GLL have their work cut out, but they have 10-year contracts and the positioning of the Olympic park, right on a major transport interchange and next door to a huge new shopping centre, give it more advantages than many of its predecessors. Nonetheless, delivering the legacy will be a marathon, not a sprint.

Graeme Davies writes for Investors Chronicle

www.fm-world.co.uk

19/1/12 10:07:32

BUSINESS BRIEFS

ISS wins £100m NHS trust contract ISS Facility Services Healthcare will deliver soft facilities management to three London Trusts and the Institute of Cancer Research, which comprise the Fulham Road Collaborative.

The contract is worth £100 million over the initial five years.

Last August, FM World reported that the Fulham Road Collaborative was working together on a major tender and the winner would offer all services and sub-contract on a limited basis.

The trusts involved are Chelsea and Westminster Hospital NHS Foundation Trust, the Royal

The Royal Marsden Hospital

Marsden NHS Foundation Trust, Royal Brompton & Harefield NHS Foundation Trust and the Institute of Cancer Research.

More than 700 ISS staff will deliver services including cleaning, catering, security, reception, waste management, pest control, laundry and linen, portering and car park management.

ISS has worked with all the organisations before, for between seven and 20 years, but not to the extent it will now.

The new contract was “ours to lose”, said Simon Cox, managing director of ISS Facility Services Healthcare, Education

and Defence. “If there is a more complex contract I’m not aware of it. It’s collaborative nature may be a sign of the times,” Cox told FM World. He has been with ISS since 1984 and held the position of managing director of the division since 1991.

Facilities management is the beginning of a larger outsourcing exercise now under consideration by the collaborative. This includes procurement, IT and some back office HR functions, such as payroll.

FM World understands that the consultancy Linea Group has been working with the Fulham Road Collaborative’s outsourcing programme.

Rugby revenue boosts Sodexo UK Sodexo grew revenue for its UK and Ireland business by 13.4 per cent in first quarter fiscal 2012, thanks to division’s contract for the Rugby World Cup in New Zealand.

The results for the Paris-based support services provider were ahead of the 8.1 per cent increase for group revenue compared with the same period last year, according to the trading statement for the quarter, which ended November 30, 2011.

Group revenue was ¤4.4 million (£3.85 million).

Revenue for UK and Ireland was well ahead of North America at 2.2 per cent and continental Europe at 2.1 per cent.

Sodexo’s ‘rest of world’ revenue was up nearly 36 per cent, although this was thanks to a www.fm-world.co.uk

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20 per cent boost from acquisitions.

In the UK and Ireland, Sodexo’s partnership with the Mike Burton Group – a specialist in sporting events management and travel packages – generated revenues of around £43.4 million from the hospitality contract for the Rugby World Cup, held in September and October last year in New Zealand.

“This contributed significantly to the 20.7 per cent increase in [UK and Ireland] corporate sector revenue, Sodexo said. “Excluding this event, the pattern of activity remained unchanged compared with the previous year.”

The decrease of 0.9 per cent in healthcare and seniors sector revenue “mainly reflects the lack of commercial development linked to slower decision-making by public

sector clients at the beginning of last year”. Also, revenue in the education sector declined slightly by 0.5 per cent.

“While the global economic environment remains volatile, revenues for the first three months of Fiscal 2012 reflect dynamic sales activity and are in line with our objectives for the year,” said Michel Landel, group chief executive.

In October, Sodexo UK and Ireland acquired the asset management businesses of Atkins for £5 million, with a deferred conditional amount of £500,000.

Sodexo took over two Atkins FM divisions - its managing contractor and managing agent businesses.

The managing agent business will now be re-named Sodexo Property Solutions.

Mitie acquires Utilyx Mitie has acquired energy and carbon management specialist Utilyx Holdings Limited in a deal worth up to £16.2 million. The company also provides specialist services to generators and developers of renewable energy projects. Annual turnover for Utilyx is £7 million and clients include Scottish Water, Iceland and McDonald’s.

Mouchel wins Bournemouth Council is standing by its decision to outsource human resources and finance operations to Mouchel, which already provides FM and other services. The deal takes effect 1 February.

Interserve trading well Interserve has logged £400 million worth of new contracts since November and is trading in line with expectations, according to the latest trading update. The company has won £1.9 billion of new contracts in the past year, with support services continuing “to deliver significant profit growth on broadly stable volumes, as a result of our far-reaching margin enhancement programme”.

Interserve will release its annual results on 29 February.

Mears order book on the up Social housing maintenance provider Mears Group reports trading and cash for the year ended 31 December 2011 was in line with management expectations. In a pre-closing trading update, Mears noted that new contract wins increased the group’s order book to £2.8 billion.

The group has forward visibility forecast revenues of 93 per cent for 2012 and 78 per cent for 2013.

FM WORLD | 26 JANUARY 2012 | 11

19/1/12 10:08:17

FM OPINION THE DIARY COLUMN FINBARR MURRAY

“I WOULD SUGGEST THAT, AS A STARTING POINT, IT’S CRUCIAL THAT THE SHARING ORGANISATIONS ARE STARTING FROM A SIMILAR PLACE”

Finbarr Murray is head of facilities management at the London Borough of Croydon

T HE N EW BU ZZ ?

hared service models are proving to be a growing trend in the public sector and they could potentially result in huge gains and large savings for those across the industry

S

Local authorities are under increasing pressure to find new ways to deliver services in order to address the difficult financial climate we find ourselves in.

For many, it will be the beginning of a journey that could see existing support services teams reduced in number, as authorities focus on core services. We may find these services delivered via third parties in bundled or total FM contracts, or established under trading umbrellas, such as local authority trading companies, initially supported, but with a business model to be a standalone commercial entity within a few years.

For other authorities, it will

be the evolution of a tested and refined model already in place, but now needing to change to reflect the funding difficulties. This could be a movement from a contract management team to a ‘thin client’ commissioning and strategy team, allowing our partners to shoulder the ‘business-as-usual’ and deliver more of the front line service to the users.

One model that’s growing in pace and emerging as a preferred solution in my sector is a shared service model (or centres). This requires non-competitive similar organisations, such as charities, health and statutory bodies, to pool their collective service needs with

a view to driving out efficiencies, making savings and improving or enhancing capability. The pooled services tend to be the high-volume support activities, such as IT, HR and facilities, in addition to assets such as equipment and buildings, with some big examples already under way across central government and having been around in the private sector since the early 1990s.

The jury is out on whether the model works in all sectors and whether the intended objectives are tracked and fixed sufficiently to be evaluated over what can be long periods of time.

My experience suggests that, as a starting point, it’s crucial that the sharing organisations are starting from a similar place, or at the very least capable of being in the same place fairly easily. This is easier said than done and often requires significant upheaval and incurred upfront costs that aren’t obvious.

For example, three councils might bring to the table a pretty

similar service need, but find out that they are poles apart in terms of their specific structures, one being in-house, one being part-outsourced and one being strategic, for example. Getting to a similar place will result in a huge level of commitment and that’s presuming there’s agreement on what the shared service model will look like and do.

It’s also highly likely that there will be differing mindsets, differing degrees of protectionism and possibly, over time, different leadership and turnover, bearing in mind that this can take many years. But (and it’s a big but) we shouldn’t give up – there are potentially huge gains to be made and huge contributions that we, as shared service professionals, can contribute to the corporate need.

Our contributions are really important during this period and, although difficult for many of us, we should take every opportunity to explore what can be achieved by this new buzz in facilities. FM

BEST OF THE WEB Views and comments from across the web FMGuru Training@ fmguru_training #facilitiesmanagement can involve everything from condoms to coffee, tights to tampons – V is for Vending bit.ly/iZEvbx Jason Gurd@JGurd @Richard_ebims #BIFM participation 12 | 26 JANUARY 2012 | FM WORLD

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can change you from manager of facilities to #FacilitiesManagement Professional. Might blog more on this!

Mike B, group MD, i-Clean Systems Would be interested to know if there are any/ many others out there that have noticed a real sense

of panic with public sector clients recently, after 18 months of apparent indecision?

Keith Fraser: What would help is if government departments got their budgeting act together.

The fact that at an operational level, most divisions don’t get their budget until as late as

June, in some instances, means you are already way into Q1 before you have a clear idea of what your financial outlook is like. This makes planning difficult. The other factor is the inability to carry spend over into a new financial year. This drives shortsighted spending because if you under-spend you are

penalised (the underspend can’t be carried over) and you don’t know what you will get from the April start of the financial year until around June.

The net result is that there is the crazy panic spend on any old thing just to get money out of the door and your budget spent. www.fm-world.co.uk

19/1/12 14:14:10

You can follow us at twitter.com/FM_World facebook.com/FMWorldMagazine

BEST OF THE

FMWORLD BLOGS Health and safety Spitfires Cathy Hayward is managing director of communications consultancy Magenta Associates One of the top stories on BBC Radio 4’s Today programme a few weeks ago was the news that a WWII Spitfire pilot, who survived deadly dogfights with the Luftwaffe, was barred from sitting in a restored model Spitfire because of health and safety concerns.

According to numerous news reports, 91-year-old Eric Carter went to inspect a newly-restored Spitfire at the Potteries Museum and Art Gallery in Stoke-on-Trent, the city in which he trained to fly. He asked officials if he could relive his fighting days by sitting in the cockpit and was told that it was a health and safety risk. Carter was quoted as saying: “You couldn’t make it up. I used to fly those things every day fighting the Germans – now that really was a health and safety concern! To think that I couldn’t sit in a stationary Spitfire in case I got hurt. I just wish the Luftwaffe had been so caring.”

It’s a sad indictment of health and safety (and facilities management, more generally) that it’s the ultra cautious and seemingly ridiculous decisions that make the headlines – whether it’s a war hero denied a seat in a stationary plane, fans at a Tom Jones look-alike concert banned from throwing underwear in case the performer tripped over them, or Humberside fire officers, who risk their lives daily, being banned from climbing stepladders to fit smoke alarms as it breached working at height regulations.

Stoke-on-Trent City Council has been quoted as saying that on the day in question there was no proper seat in the plane, which had been recently coated with paint containing traces of radioactive radium. Carter’s age was also an issue. Without knowing more, it’s impossible to say whether the museum staff were being unnecessarily cautious or had valid reasons for the decision they made.

The government recently launched a consultation to abolish large numbers of health and safety rules following the independent Lofstedt review, which argued that the problem lay less with the H&S regulations and more with the way they are interpreted and applied. It’s a difficult balancing act, but facilities professionals must not be trigger-happy when it comes to health and safety. Yes, something of a litigation culture is developing in the UK, but (most) people can still be trusted to exercise their common sense at work or in public spaces.

More from FM World’s blog pages: Use rule of thumb to get results In business, we have that dreadful expression, ‘if you can’t measure it, you can’t manage it’, blogs John Bowen. tinyurl.com/paretoprinciple

www.fm-world.co.uk

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FIVE MINUTES WITH NAME: Paul Phillips JOB TITLE: Head of customer sales and service COMPANY: Elementus

The thing about FM that most inspires me is the people. They come from such a diverse range of backgrounds and experience, and all have such different personalities. They all seem to have a huge sense of responsibility to their organisations, but also manage to enjoy life!

The most valuable lesson I have learned is to never take business relationships for granted.

They need constant attention and input. Never be complacent – people’s circumstances, responsibilities and organisations change; their needs change.

FMs have seen compliance responsibilities increase dramatically in recent years. This means the potential exposure of organisations to reputational and other risks. FM has a huge opportunity to demonstrate its value in effectively and successfully managing these risks and protecting the organisation.

You can outsource a task, but you can’t outsource the responsibility. Understandably, organisations are looking to gain best value from their service provision and this can undoubtedly be achieved through outsourcing. However, the organisation retains the statutory duty and the reputational risk still lies with them if things go wrong. FM is a prime candidate for outsourced services but the statutory duty remains in house.

Ignorance of the facts as well as ignorance of the law is no defence.

Sometimes, firms that claim to offer total facilities management are really just good single service providers. Everyone knows the original DNA of these providers and knows what they are best at doing. They should leave the specialists to provide the best in class and have an FM join them up. Really top class FMs can take the joined-up view and blend the specialists together for the benefit of their organisation.

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19/1/12 17:20:04

FM FEATURE ANDREW COOPER ASSET MANAGEMENT

SKY-HIGH PRICES SHUTTERSTOCK

How much is your building really worth? Andrew Cooper explains the complex calculations used to determine an asset’s price tag

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ASSET MANAGEMENT

acilities managers are often responsible for substantial assets, yet understanding how those assets are valued has not formed a traditional part of the day job.

This is changing, as the relationship between the nuts and bolts of building operation now play a greater part in the way that a building is valued, largely because of the so-called ‘green agenda’.

As a result, subjects that were once restricted to the boiler-room – such as operational efficiency, maintenance schedules and choice of plant – are now very much on the agenda in the boardroom.

Facilities managers may well be expected to start providing advice

F

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on issues that affect value and participate in these decisionmaking processes at a senior level.

Valuation of buildings The capital value of a commercial building is a function of the property’s rent, which is in turn affected by occupational costs.

These costs comprise rent, service charges, and business rates (see Box 1 for valuation formula).

Rent is determined by market forces in a given location, having regard to comparable transactions.

Other occupational costs that might also need to be considered include utility costs, repairs and management issues not related to the service charge.

Some of these costs can be

analysed through the use of a Discounted Cash Flow (DCF), where all future costs are brought back to a net present value (NPV).

However, some are variable and therefore not easy to factor into a valuation. The classic example is energy costs, which can vary not just from building to building, but from occupier to occupier. The same building might see completely different levels of energy use depending on the occupier. The cost of this use is, in turn, affected by procurement and increasingly the amount of taxation on energy and carbon.

If two buildings are identical, but one is run less efficiently, this may increase the services charges.

The knock-on effect could be a reduction in the value of the rent payable to the landlord, which would, in turn, reduce the capital value.

This process of analysis and valuation is often subjective,

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FM FEATURE ANDREW COOPER ASSET MANAGEMENT

The rigour of the first audit and the discipline demanded by regular review and re-examination ensures that high standards are maintained and can be highly technical.

Valuers are generally chartered surveyors with appropriate training, experience and insurance.

There is undoubtedly, from a valuation perspective, an incentive for a landlord to run a building efficiently and cost effectively, where they are responsible for factors affecting operational efficiency and/or utility costs.

FMs are pivotal in helping them achieve this.

Business rates However, the impact on value of the third determinable occupational cost, business rates, is a little more complicated.

The Valuation Office Agency (VOA) often places a higher rateable value (RV) for modern buildings. The logic is that modern buildings hold a premium over older buildings. This premium is not restricted to construction date. For example, in central London the VOA classes modern offices as having been built or converted since 1990 (see Box 2 on calculating business rates).

Whether or not sustainability affects property values is a hotly debated subject among real-

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estate professionals. In the UK, the general consensus is that the definition of what it means to be ‘prime’ real estate is evolving to include sustainable features and sustainable processes.

This is because corporate tenants and government, the traditional occupiers of prime buildings, more often than not have CSR policies and face an increasing amount of legislation to encourage a reduction in resource consumption.

Buildings that do not help them to meet such requirements will increasingly lose value against those that do. Thus, rather than there being a premium for so-called green buildings, there is a brown tariff for less competitive properties.

Modern buildings, to pass building regulations, theoretically need less energy to run per square metre than older buildings because of better use of insulation, lighting, HVAC and low and zero carbon (LZC) technologies – often installed during construction.

Buildings converted post 1990 are also likely to consume less energy, having had to comply with building regulations, technological changes and improved standards.

Recent improvement work will also have been affected and major refurbishments will have undergone Part L2B compliant consequential improvements.

However, the sustainability agenda is a victim of its own success. As buildings become more efficient, the business rates charged for these premises are likely to be higher due to their higher values.

Business rates not only affect buildings, but also plant and machinery. Newly installed microgeneration plants are only exempt from business rates until the next revaluation. While qualifying CHP is permanently exempt, other technologies, which operationally might produce less CO2, are not.

One would think that if the government was serious about meeting its legal obligations under the Climate Change Act 2008, which are to reduce CO2 emissions by 34 per cent by 2020, and 80 per cent by 2050, that this is an omission that needs to be rectified.

Ongoing investment Ensuring that a property retains market competitiveness, and therefore value, requires ongoing

investment. Maintaining buildings and maximising efficiency may involve physical improvements, such as investment in green infrastructure, the thermal envelope, plant and machinery, and also managerial improvements, such as the introduction of established systems such as ISOs, the Carbon Trust Standard and BREEAM In-Use. If the payback period of this investment is reduced through an increase in rates, then the investment may be less likely. Also, in their current form, business rates may well act as a disincentive for sustainable investment. However, fortunately for the sustainability agenda, a key consideration in valuation includes an analysis of the security of income.

In property, as with other forms of investment, the safer the expected income, the lower the expected return. The calculation in Box 1 shows that the lower the yield, the higher the year’s purchase (YP) and, therefore, the higher the capital value (CV).

Any risk to the net income (NI) is usually easily bettered by the increase to the YP. It is therefore perfectly feasible for an investor

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ASSET MANAGEMENT

to increase the value of a property without increasing the amount of rent it receives. Not embedding sustainability as part of the decision-making process means there is ‘value at risk’ with or without a change in income.

In the Deloitte Real Estate Predictions 2012 report (for details visit bit.ly/z8LPxG), it can be seen that while the year ahead may be difficult for commercial property, the green agenda is unlikely to lose momentum.

In the future, sustainability will be increasingly considered symbiotic with efficient estate and asset management. Running a ‘tight ship’ will no longer be enough and how you demonstrate and benchmark efficiencies will be key to maintaining value. Thus it will become increasingly important to introduce recognisable benchmarking and systems to satisfy investors. FM Andrew Cooper is a senior consultant in the sustainability team at Drivers Jonas Deloitte www.djdeloitte.co.uk

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BOX 1: CAPITAL VALUE

MONEY MULTIPLIER nce the net income (NI) is determined this is multiplied by an appropriate ‘all risks yield’ (ARY) and from this the capital value (CV) of the investment is calculated.

The ARY is determined by a valuer having regard to comparable evidence, lease terms, prospects for rental growth and security of income.

If a valuer decides that an appropriate ARY is 7 per cent, the multiplier is the amount of years that it would take to purchase the

O

property based on a return of 7 per cent. The year’s purchase (YP) is arrived at by 100/ARY = YP, with 100 considered to be in perpetuity.

Thus 100/7 = 14.28 To continue this example, to arrive at the CV and assuming a NI of £100,000 and a yield of 7 per cent: £100,000 x 14.28 = £1,428,000 – not allowing for purchasers costs This is summed up by the formula NI x YP = CV

BOX 2: BUSINESS RATES

HOW DO YOU RATE? usiness rates are a factor of the rateable value (RV) as assessed by the Valuation Office Agency (VOA), which is multiplied by a Uniformed Business Rate (UBR).

The UBR is revised annually by central government and rates are collected by local government.

The RV is calculated by taking market evidence obtained from occupiers who are legally required to complete and submit details to the VOA every five years.

The valuation dates are antecedent, and current rateable values are effective as of 1 April 2010, based on a valuation date of 1 April 2008. The next revaluation will be in April 2013, effective April 2015, and so on.

The current UBR is 43.3p.

Therefore for a property with a rateable value of £100,000 the

B

amount of rates payable annually will be £43,300.

This is expected to be increased to 45.8p in 2012/13.

There is a supplement for Greater London and Wales has different rates.

The information collected by the VOA is correlated and a value in terms of £s per square meter is arrived at. This ‘tone of the list’ has an averaging effect, but if sufficient evidence is available, the VOA will look to maximise the tone where possible.

It is because of this perceived averaging out that the relationship between business rates and value is rather less direct then it is between rent and service charges.

Business rates are often considered as being ‘fixed’ in terms of the amount payable per square meter for any given location.

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19/1/12 14:16:53

FM CASE STUDY CASE STUDY MARTIN READ

HEAVY METAL

T

TATA STEEL

Hard FM at Tata Steel’s Trostre Works site in Llanelli is provided through a close-fitting contract partnership that continues to evolve, finds Martin Read

rostre Works is an imposing building for an imposing operation. 50-tonne cranes and articulated lorries operate within the biggest brick building in Europe.

Formerly owned by Corus, and British Steel before that, Tata Steel’s Trostre manufacturing plant in Llanelli, South Wales, is based in a 55-year-old building dating from the immediate post-war expansion of the steel industry.

Each year, the plant produces half a million tonnes of tinplate, electrolytic chrome-coated and polymer-coated steel.

Steel arrives in ‘hot-rolled coils’, which is put on to production lines where it is cleaned in acid (a process called ‘pickling’), tempered, annealed (heated and cooled to eliminate impurities) and coated. The finished product

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TATA STEEL

is then delivered to some of the UK’s biggest canned product manufacturers. Customers include household names like Heinz, Crown and Ball.

Vinci Facilities has supplied hard FM services on the Trostre Works site for over a decade and, since 2007, has operated as the site’s total mechanical support service provider. Early last year, the initial three-year contract, valued at £3 million per annum, was renewed for a further threeyear period. The company now provides 95 per cent of Trostre Works’ infrastructure services, maintaining and repairing everything from heavy plant machinery and steel presses through to the roof and other elements of the building fabric.

It also provides civil engineering (as and when required), from

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SIZE OF SITE: 420 ACRES FACILITIES SUPPORT SUPPLIERS: VINCI FACILITIES (MECHANICAL SUPPORT SERVICES) ACORN (CLEANING AND PRODUCT PACKING) KALMAR/CARGOTEC (COIL-CARRYING TRUCK SERVICES) VEOLIA (EFFLUENT AND BOILER SERVICES)

cementing to groundwork.

For Max Humber, Tata Steel works manager (packaging), and David Mitchell, engineering development manager, the approach taken to hard FM on the Trostre site is a source of considerable pride. The contract is a result of a rationalisation of both product and process that happened in 2007. “Today we supply 80 per cent of the UK market within a two week lead time,” says Humber, who explains that it had been traditional in metal processing

for customers to place an order and wait to receive the material eight to 12 weeks later. “We’ve rationalised our raw material options [down to a handful from an original 200] and taken out a lot of inventory between units, allowing us to process material more quickly.” The two-week turnaround, believes Humber, has led to a closer relationship with customers, and the ability “to respond to seasonal market demands.”

The hard FM contract was designed to support the newly

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FM CASE STUDY CASE STUDY MARTIN READ

“The contract is structured around an annual pot of 53,000 man hours allocated across three categories of work” rationalised workflow, and has also led to changes in the way Tata Steel’s own engineers work.

Following a competitive tender process, Tata Steel agreed a single source contract through which Vinci Facilities replaced nine smaller contractors who had previously provided mechanical engineering maintenance operations across the site.

Since 2007, the entire requirement for fabricators, fitters, riggers and other mechanical tradespeople across the site has been entirely fulfilled

by Vinci as Trostre’s principal hard FM contractor. Today, a core workforce of 44 specialist maintenance personnel works full time on planned maintenance projects, with additional labour brought in where necessary.

Humber explains: “Raw material is half of our cost – everything else is what we pay to convert it, so there’s a perennial requirement to see what fixed costs we can make variable.”

FM’s supporting role Humber emphasises just how important it is for FM and maintenance to be highly responsive to the needs of a steel processing business. ”We work hard at planning when we shut our units down for maintenance, and when this happens we only have a short window of time; we need to be ready with the right skills, materials and people.”

As well as the financial savings implicit in dealing with one set of overhead fees rather than nine, the move to a single core team on site meant greater flexibility for both client and contractor. The previous patchwork of specialist contractors meant it was difficult to find consistent work on the site to keep each specialist trade team occupied. Some individual contract work could have been as little as a day. Now, as well as regular PPM work, some of 20 | 26 JANUARY 2012 | FM WORLD

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the work previously sent out to external workshops is managed by Vinci on site.

The greater permanent presence of core contract personnel who can work on more than one specialism rather than a single niche skill means that Trostre Works can now guarantee the availability of labour five days a week, 52 weeks a year – important when looking to ensure the consistent availability of capable personnel. “We get more loyalty from them and they become part of Trostre’s family,” says Mitchell.

Gain-share scheme Dave Bretherton, senior project manager for Vinci Facilities on the Trostre site, says that the way both companies work on the contract allows for a more consistent approach to training and safety issues.

“The way it’s structured means that we’re incentivised to tighten up on productivity. If we have four guys for eight hours on a particular maintenance job, we now measure that and ask ourselves if, when we carry out that job again, we need the same amount of labour. It’s always a question of driving down the overall maintenance cost.”

The contract is structured around an annual pot of 53,000 man hours allocated across three categories of work – core labour (work involving the full-time personnel), additional labour (brought in at an additional charge) and work set aside for the two plant shutdown periods. The contract has an element of gain share, in that both parties work to a figure of 49,000 hours; if they hit that target (and they have done in each year so far), Vinci effectively gets a bonus of 2,000 hours based on a 50/50 split.

Thus far, Vinci has absorbed the costs associated with employee labour inflation on the contract.

Max Humber, (middle picture, left) says that communication across the maintenance contract is critical to its success

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TATA STEEL

MAINTENANCE

SHUT DOWN, TOOL UP

“From our perspective, we’ve effectively seen a fixed price for the duration of the deal,” says Humber. “That will mean that by 2014 we’ll have had six years where both parties have operated on a level playing field; that’s helped concentrate the framework of the contract so that everyone involved is focused entirely on service delivery rather than looking for their own commercial advantage.”

Steely resolve Both parties emphasise the unique nature of the Trostre arrangement.

Vinci’s management team shares its office accommodation with Tata Steel personnel and mechanical workshops are manned jointly by Tata Steel and Vinci personnel.

With such a close relationship comes an appreciation of the impact felt by the contractor whenever planned maintenance work is cancelled at short notice.

Humber says that his team is making concerted efforts to reduce and ultimately eliminate such cancellations. www.fm-world.co.uk

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One of the remarkable aspects of the Tata/Vinci contract is the two 14-day shutdown periods that happen at Christmas and in early August. With the steel processes stopped, a major maintenance project is conducted. During these two-week periods, the number of hard FM staff involved in mechanical and electrical maintenance on the contract can grow from 27 to 75, and includes temporary agency staff.

But while engineers tend to prefer conducting major maintenance during the shutdowns,

any work still has to be justified within the context of the contract and its budgetary constraints. After all, lighting and electricity that would otherwise be shut off has to be provided for any work to take place.

Tata Steel and Vinci personnel work out between them where the money for each piece of work has to come from, justifying the project against operational performance.

With so many extra staff on site, this is a particularly important time to ensure that the pool of labour available comprises ‘tried and

tested’ staff. It’s a unique industry, with certain engineering tasks requiring very specific skill sets.

“We’ve drawn up a competency matrix to which individuals’ skill sets are mapped,” says David Mitchell.

“We developed it together so that we get the right people for the right projects. We’ll always look to use the same people, but when we’re working with someone who hasn’t been on the site before, they won’t get a premium job until they’ve proved themselves on something else.”

“We’re measuring our performance against that now.

“Responding to changes in customer requirements is obviously very important,” he says. “But now we’re giving greater consideration to whether we should keep to the agreed maintenance activity and recover the level of output immediately afterwards.” Humber explains that although this change in emphasis is subtle, it helps both parties to keep things running smoothly. “We’re getting a lot better at it and, in fact, we’re just developing a process where we’re putting fortnightly lookahead programmes in place so on each Friday, we have a very firm picture of what we’re doing next week.”

KPIs on the contract are based around safety performance, maintenance activities and production capability, with a reward element to incentivise Vinci to come up with the improvements and get financial benefit for themselves. “It’s not simply a question of reducing

machine downtime; suggested improvements can also be based on how we manage the overall scope of the contract.”

party gets a feel for how the other expects their business to develop.

For Tata Steel, a big focus is on devolving contract governance.

According to Humber, “we spend millions on contracts and we want to devolve contract ownership to the people closest to the day-today activity involved on those contracts. We’re making sure that the framework for contractor governance is appropriate.”

By 2014, when the contract is next reviewed, both parties expect to have further developed what they believe is a uniquely close working relationship. (“I haven’t seen anything remotely like this elsewhere,” says Bretherton.)

Can this model be adapted elsewhere in the Tata Steel network? It may take some time.

While both Tata Steel and Vinci are happy with the way the contract has developed at Trostre, the circumstances could be difficult to replicate on other Tata sites such as the Port Talbot plant.

For now, the immediate future is in fine tuning, both technically and metaphorically. FM

Planning for change Vinci is encouraged to come up with two continuous improvement ideas a month that it puts forward at monthly meetings. Recent examples include a pneumatic hoist for speeding up process of loading the rolls on to production lines and a mobile tool store.

In 2011, renewal of the contract saw several more services amalgamated into the agreement – electrical maintenance, civil maintenance work (as and when required) in addition to services previously added, such as the lubrication service for the site, mechanical spares delivery, general stores operation and drawing office support, as well as other single events of a specialised nature.

Vinci’s divisional director Tony Girvan talks with Humber regularly and both intend to run brainstorming sessions where each

FM WORLD | 26 JANUARY 2012 | 21

19/1/12 14:29:43

FM FEATURE CAFM MARTIN READ

ON

CLOUD

NINE?

With tablet and smart phone technology rapidly becoming the norm, cloudbased CAFM systems are an increasingly appealing proposition

irst things first: it’s not an actual cloud. That’s just the deliberately vague metaphor used to describe the internet itself. More specifically, it refers to the myriad data centres across the world where your data is housed when you elect to store it on servers outside of your own network. It’s such a vast interconnected web of systems that being specific about where the data is stored is close to impossible, and illustrating it even more difficult. Hence, both in terminology and in graphical presentation, the use of the word ‘cloud’.

Nevertheless, the impact of cloud computing on the market for computer aided FM software is already significant – and the ramifications of it are only just starting to be felt. CAFM systems written to be accessed via the cloud are leading to significant improvements in the way users

ILLUSTRATION: CLEAR AS MUD

F

interact with their software.

They promise much in the way that they can move contextually relevant information to and from other systems in an organisation.

If the estimates are correct that 75 per cent of potential CAFM users are still using spreadsheets as their main means of storing and analysing performance. If so, the current burst of creativity caused by the move to cloudbased systems might just provide the push needed to make takeup of CAFM software more extensive. (See our feature on p26 for current levels of CAFM take-up generally.)

Stratospheric rise It’s been more than a decade since the first web-based versions of CAFM software packages hit the market. But only a few years have elapsed since the great consumer boom in cloud-accessed data that can be traced more or less directly to the introduction

of Apple’s iPhone. With email, entertainment and even video streamed from all over the place, the cloud has taken off as a buzzword; awareness of what the cloud actually comprises might be low, but use of it is undoubtedly high.

Historically, CAFM software has been based on desktop PCs and backed up to a company’s own servers. By moving to a model in which the software is accessed via a web browser from a central source, organisations effectively elect to ‘subscribe’ to the software as a service.

Potentially, this means a more manageable monthly subscription that can be varied, depending on the number of users involved, although any project to move from older CAFM packages to a web-accessed alternative will come at a cost.

So the cloud is where this new breed of CAFM software can be stored, but equally important is the way that it’s being accessed.

Proprietary software needs installing directly on to PCs and has to be administered by the IT department. By contrast, cloud-based CAFM is accessed through a standard web browser; no data need be written to the hard disk of the computer using it, and anyone with a standard web browser needs only a web address and password to access it.

This has two powerful liberating effects: firstly, developers can tweak their software and see those tweaks take immediate effect for all users of their product. Secondly, the web browser can detect the device it’s being run on and present information relevant to that device. So if you open it on an iPad, you’ll see a touchfriendly interface; on a desktop PC, it’ll come up as a standard ‘dashboard’ view to be accessed by mouse and keyboard; on smart phones, you get a minimalist

22 | 26 JANUARY 2012 | FM WORLD

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“Awareness of what the cloud actually comprises might be low, but use of it is undoubtedly high”

FM WORLD | 12 JANUARY 2012 | 15

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FM FEATURE CAFM MARTIN READ

screen to cope with the restricted size of the device – all decided automatically by the software as it loads.

This has meant that the way CAFM companies go about constructing their products has been transformed. Developers are now spending more time producing the ‘front ends’ of their systems, using a series of standardised tools, which have made it easier to build in the automatic resizing of interfaces.

Fitting the bill The development of mobile operating systems on smart phones and tablets has been liberating for FM firms seeking to ensure accuracy of data input and easy access from hitherto inaccessible areas on site. Unlike their desktop cousins, these cloud-accessed products need to be designed with the limitations of mobile hardware in mind Just as it’s unlikely that anyone would use something other than a desktop PC or laptop to access the full dashboard functionality of a CAFM package, so the version accessed through a browser on a tablet PC needs to be written to recognise the processor and bandwidth limitations.

That said, things that were impossible to do with browserbased systems just a few years ago are now possible, such as the ability to capture signatures.

This makes it easier to consider the use of tablets as an input device – although FSI’s business development director Compton Darlington warns against a headlong rush towards tablets.

For one thing, he says, how will their glossy tablet touch screens hold up when used by oilyfingered technicians?

FSI, the company behind the Concept range of CAFM products, has devised a widget-based approach in which different functionality is loaded to

memory only as required by the user, through a drag and drop interface. So if the user only needs to deal with conference room booking, that’s the only module taking up processor speed.

Security There is understandable reluctance to have missioncritical data residing outside of the business on an anonymous server, whomever the host is. Major news stories in the consumer space fan the flames of this concern; games console manufacturers Microsoft and Sony have both suffered from high-profile security breaches in the past year. CAFM providers work to ensure that their products are hosted securely in data centres that meet required security levels, and some providers suggest that security is more a question of potential users coming to terms with the new landscape and the quality of the hosting security on offer.

On the horizon As the move towards cloudbased systems accelerates, CAFM developers see two key trends emerging: levels of integration with other systems, and specificity of user interface.

CAFM already interacts with other software systems such as HR, accounts, energy control and building management (BMS).

What’s new is the flexibility of these connections that’s a byproduct of the steady move to cloud-accessed software (‘web services’ is the term for a commonly accepted set of standards that allow different programmes to talk to and share information with each other).

At FSI, Compton Darlington sees this developing further.

CAFM’s interaction between systems belonging to the same organisation will extend out

“HOW WILL THE GLOSSY TABLET TOUCH SCREENS HOLD UP WHEN USED BY OILY-FINGERED TECHNICIANS?” to the systems belonging to other suppliers serving that organisation. “One of the big trends we see happening is the pushing-out of CAFM data into the portals of other systems in the supply chain, updating information that’s pertinent to those systems,” says Darlington.

He cites the example of an HR system flagging up the availability of a meeting room as a result of its connection to the CAFM package.

This, says Darlington, is “true information transparency” that will ultimately reduce the amount of paper going back and forth outside of systems. “It extends the reach of CAFM. You’ll see lots of service providers opening up to their client base.” As different programmes advise on the status of other systems operating for that organisation, a richer quality of data is made available to the FM and beyond.

At FMx, the company behind the CAFM Explorer product range, managing director Tony Leppard agrees that levels of integration will be a key area of future product development.

“Our user group reports to us that integration is increasingly important to them; they want

the ability to ‘plug and play’ CAFM Explorer into any system, be it the BMS, energy control, benchmarking tool or HR. In fact, you always want the CAFM systems to be talking to a HR system. As soon as someone joins or leaves an organisation, that information needs to come in or out of the CAFM system.”

Leppard also sees future systems being more focused on each individual user’s job function. Producing a multiplicity of interfaces that are role-based is made easier by their being designed for accesss through a web browser; developers can focus their time on producing interfaces that match the specific needs of, for example, a help-desk user, room booking administrator or mobile engineer.

The first web-based CAFM product came to market just under a decade ago, but over the next three to five years the pace of change will accelerate as more integration is demanded and the number of capable and secure mobile devices proliferates. As potential clients become more focused on how their data can be shared, cloud computing and CAFM will provide ever more flexible solutions. FM

24 | 26 JANUARY 2012 | FM WORLD

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19/1/12 17:15:08

Expressions of Interest Measured Term Contract Building, Mechanical & Electrical Hft is a national charity providing local support for people with learning disabilities and their families. We are creative, resourceful and ƪexible. Working with individuals, their families and others we seek out innovative solutions and oơer individual support which enables people to lead fulƤlling lives.

The Estates and Facilities Department are inviting expressions of interest for 3 regional contracts to cover reactive and PPM works in England. The contract will be split into regions with an approximate annual budget of £800,000 nationally.

Prospective contractors may bid for one or more of the deƤned regions: • • •

South West South East North

Companies interested should register by email to Karla Howes (karla.howes@hft.org.uk) to arrive no later than Monday 13 February 2012.

Following expressions of interest contractor’s will be sent a pre-qualiƤcation questionnaire to complete and asked to provide at least four references for similar works and evidence of Constructionline registration as part of the prequaliƤcation.

Following assessment of pre-qualiƤcation questionnaires Hft will select those to be invited to tender on the basis of suitable experience, technical capabilities and Health & Safety as well as Ƥnancial standing.

Click, pick.

Fit, relax.

Forklift wheels and industrial wheels & castors… all at the click of a mouse

Contracts are due to be awarded August 2012 with commencement October 2012 for a three year period.

For an overview of Hft and its operations please visit our website www.hft.org.uk For further details contact Gordon Lovell MRICS: Hft 5-6 Brook Oƥce Park Folly Brook Road Emersons Green Bristol BS16 7FL T: 0117 906 1700 F: 0117 906 1701 E: Gordon.Lovell@hft.org.uk

www.technicawheels.co.uk

Hft.QPV.indd 1

9/1/12 14:45:43

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FM WORLD | 26 JANUARY 2012 | 25

FMW.26.01.12.025.indd Sec1:9

16/1/12 19:02:38

FM FEATURE CAFM Mark Kirkham

thinly Spread There comes a point when managing FM activity with spreadsheets becomes next to impossible, and organization size isn’t the only driver. Mark Kirkham looks at the state of the CAFM market and what drives purchasing decisions.

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Computer Aided Facilities Management (CAFM) system can bring farreaching benefits to an FM department and the wider organisation.

Users can typically expect a positive return on investment in just a couple of years. The other benefits include saved time, increased financial control and transparency, allowing for better managed organisational compliance, drive towards sustainability strategies, produce more meaningful information, and much more.

The knock-on effect is an increased understanding of how a business is performing, which, with appropriate action, leads to greater efficiencies, service levels and profitability.

Decisions, decisions

But selecting a CAFM system can be a minefield, especially with the increase in software options and suppliers to support the growth of FM into a large and complex sector of vital strategic importance. So how does an organisation decide whether or not a CAFM system is required, and which system will serve them best?

A recent survey conducted 26 | 26 January 2012 | FM WORLD

by CAFM provider Service Works Group, found a correlation between CAFM penetration and organisational size. Only 13.6 per cent of companies with 50 employees or less had a system, whereas 47 per cent of companies with more than 500 staff used one.

Common sense might suggest a correlation. But a small organisation with less than 100 employees may in fact benefit significantly from CAFM especially if there are several locations and a multitude of services to be managed. PFI contracts, for example, tend to be very complex, with multiple locations and multiple services, and in fact, according to the survey, 84 per cent of those managing PFI contracts use CAFM systems.

The property industry had the second highest penetration at 51 per cent. The survey also found that just under 30 per cent of businesses with less than five sites used CAFM versus 62 per cent of those with between 101 and 499 sites, and the higher the FM budget, and the larger the premises, the more likely the organisation is to have CAFM. Many single-site organisations with low-event volumes are able

to operate effectively with just a spreadsheet. But when the services being managed or the reporting requirements increase, problems can arise. Resulting work requests, contracts, assets and suppliers, and the volume and diversity of the activity can become difficult to manage effectively.

CAFM systems offer much greater functionality than a spreadsheet. For example, they can distribute jobs, provide an alert when jobs are late, inform the organisation of forthcoming statutory events, allow for the fast production of performance statistics, monthly reports, job and event costs, all without significant manual effort and the manual manipulation of data.

There is also functionality in the areas of risk management/ occupational health and safety, stock/materials control and purchasing, asset management, property management, space management/planning, sustainability, and resource and room management.

Working with spreadsheets can also present other downsides: accessing a historical item can be tricky given that there is no built-in audit history;

they are less secure with limited access rights settings; and not everyone knows how to use them. On the other hand, the more comprehensive CAFM systems are highly intuitive, and have feature prompts and workflows that are easy to use.

Data can also be easily entered into a CAFM system from a mobile phone, unlike with a spreadsheet.

When determining whether CAFM will work in an organisation, consider what functionality there is now and what functionality is needed.

Factors such as current and projected scale of business, workload volumes, and the efficiency and success levels at which the business is being managed should be assessed.

The levels and thresholds at which adopting FM software becomes cost effective are different in each business situation so a detailed and wideranging review is recommended.

An organisation whose processes need revamping can benefit significantly from the introduction of a CAFM system.

And while the software is not a complete fix for an unsound management system, there is huge scope for improvement.

It’s quite common for an organisation to use a system to embed good or better practice and to use it to attend to issues that have previously been a problem. And although a system can’t get past organisational dynamics and politics – there has to be buy-in at a senior level so that the system can then affect positive change – it can go a long way to changing workflow practices.

Assuming an extensive review has identified the need for a system, and the financial case for one is made, the next step

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of those with between 101 and 499 sites FM WORLD | 26 january 2012 | 27

FM FEATURE CAFM Mark Kirkham

is to put together a specification of requirements, for issue to vendors, in order for them to submit a formal proposal (or if a more formal procurement process is required, an invitation to tender can be issued). The top three CAFM systems, according to the Service Works Group survey, are QFM by Service Works Group, Concept by FSI, and Maximo by IBM. When selecting a supplier, consider the total cost of the system – are all costs identified upfront? Some suppliers charge extra for essential upgrades while others offer a product maintenance contract, which gives access to all upgrades for a small yearly subscription.

Training is another important consideration. To ensure the success of the new system, users and administrators must have an adequate level of training.

All software claims to be userfriendly, but the diverse nature of FM software, its inherent integrated components and the computer-literacy levels of a typical user, makes the investment in training as important as the

software itself.

The software provider should provide a training database for users to practice data-inputting skills and system knowledge without affecting the integrity of your live data.

The quality and timeliness of training can determine the rate at which you make an operational return on your investment in the new FM software. It will also greatly influence the quality of reporting.

Also examine the supplier’s overall package. Issues to take into account are: their financial stability, their understanding and experience of your market sector, usability of the software interface, whether software development work is done in the UK or offshore, the language of the system, whether you can run it safely on your server inside the firewalls, whether the supplier owns the source code, the provision of post-sales support, the provision of an escrow agreement with the vendor’s software supplier, and more.

The benefits of a CAFM system

are extensive. Of the 450 facilities professionals who responded to the Service Works Group survey, more than 80 per cent said their system had saved them money, with 91 per cent agreeing that it also made the FM service more efficient. Almost 80 per cent confirmed that CAFM allowed them to better identify staff workload while 90 per cent said it gave them better quality data and provided better auditability. More than 60 per cent said their CAFM tool had enabled them to improve their organisation’s sustainability credentials. And overall the survey gave CAFM the thumbs-up, with 77 per cent saying that their CAFM solution gave them all the benefits they thought it would.

So if the return on investment calculation shows a positive return within 12 to 18 months from installation (at the very least a positive return over the lifetime of the system), then installing a CAFM system will likely be the easiest decision your organisation will make this year.

Of the 450 facilities professionals who responded to the Service Works Group survey more than

80

%

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with 91%

agreeing that it also made the FM service more efficient

Mark Kirkham is business development director at Service Works Group advisory team

capital planning software

BBC’s capital idea key step in developing CAFM further is the use of data to manage a programme of maintenance and capital expenditure across an entire property portfolio. Gary Hills, head of capital development at the BBC, has been working with facilities capital solutions company VFA since 2008 to introduce a capital planning system to manage the BBC estate. It’s a project that received a BIFM Awards commendation in the

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28 | 26 JANUARY 2012 | FM WORLD

FM Excellence in a Major Project category in 2009.

The BBC’s activity followed a 2007 review that saw the BBC seek to introduce a consistent platform of information on its building portfolio. This allowed for an understanding of the value of its facilities, the ability to prioritise work on a risk basis and the creation of long-term budget projections and scenarios.

The BBC’s estate comprises 493 properties covering 617,000 square metres (6.6 million square feet). Two new developments, Media City in Salford (32,000 square metres) and Broadcasting House in London (35,000 square

metres) had added to the public service broadcaster’s huge portfolio.

“Managing the wealth of information related to those facilities and their various building systems is an ongoing challenge,” says Hills, “particularly for organisations with large and geographically diverse portfolios such as ours. Previously, our property data on condition, age, function, value, maintenance and renewal needs was scattered throughout many systems and various locations.”

The result was that maintenance was left at the back of the queue for budget approval, with the

danger of deterioration, and thus cost becoming exponentially worse the longer maintenance was not addressed. Capital planning software takes condition data and allows users to plan out scenarios for maintenance and replacement of fabric and equipment, basing it on available funding. Users can routinely revise their figures based on changing funding circumstances.

Says Hills: “The BBC needed the capability to obtain detailed, consistent and comprehensive condition data that enables us to prioritise budgets and forecast needs as far out as two decades, helping to shape property strategy and avoid unplanned expense.”

QFM Software Driving FM Efficiency QFM software from Service Works is an award winning facilities, property and space management solution which: r &YUFOET BTTFU MJGF BOE JNQSPWFT FRVJQNFOU SFMJBCJMJUZ r 0QUJNJTFT TFSWJDF EFMJWFSZ CZ SFEVDJOH SFTQPOTF UJNFT r %FMJWFST UZQJDBM GBDJMJUJFT DPTU TBWJOHT PG VQ UP r &YUSBDUT NFBOJOHGVM CVTJOFTT JOUFMMJHFODF UP CVJME MPOH UFSN '. CVEHFUT r *NQSPWFT TQBDF VUJMJTBUJPO UP SFEVDF PDDVQBODZ DPTUT

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4/1/12 14:04:43 FM WORLD | 26 JANUARY 2012 | 29

16/1/12 19:04:36

FM MONITOR PAUL ROBERTS

LEGAL UPDATE

Paul Roberts is managing director of ECS Compliance

ELECTRICAL SA FET Y

n important amendment to BS7671 has just come into force, which clarifies the existing standard and brings UK regulations into line with the European-wide equivalents

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An amendment to BS7671 came into force on 1 January, spelling a change to the safety requirements for electrical installations. Easy to miss, but essential to understand, the amendment improves the existing standard and improves clarity for the duty-holder.

Scope purpose BS7671 is the British Standard that deals with requirements for electrical installations and an amendment to this standard came into force on 1 January 2012. To understand the scope and status of BS7671:2008 (2011), note that it is referenced in the Health & Safety at Work Act 1974, sections 16 and 17, plus The Electricity at Work Regulations 1989. As such, BS7671 may be used in a court of law in evidence, to claim compliance with a statutory requirement.

The publication of the new amendment does not mean that the requirements within it must be applied retrospectively to existing installations (except the changes to inspection and test).

Rather, the amendment aims to ensure that installations designed after 31 December 2011 must be designed in accordance with the new regulations. So the bonding networks discussed later, designed to safeguard against EMC, don’t need to be retrospectively installed to existing installations.

The amendment deals with 30 | 26 JANUARY 2012 | FM WORLD

30_Legal SR.indd 32

our European harmonisation obligations and brings the UK standard into line with CENELEC. The structure of the standard has not changed – parts one to seven remain. One appendix has been added: 16. Devices for protection against overvoltage.

Two appendices have been removed: 11. Harmonic currents in three phase systems, and 12. Voltage drop in consumers’ installations. Content from these has been moved to Appendix 4, which has been renamed: 4. Current carrying capacity and voltage drop for cables.

Four new specific sections have also been added: Section 444 deals with measures against electromagnetic disturbances; Section 534 deals with devices for protection against overvoltage; Section 710 concerns medical locations; and Section 729 offers detail for operating or maintenance gangways.

Reporting transformation For existing installations, a change to the part of the standard concerning inspection and testing has been added. The old Periodic Inspection Report (PIR) is being replaced by a new Electrical Installation Condition Report (EICR), which should make it much easier to interpret the outcome of inspection and test.

This transformational change to the

style of reporting aims to clearly establish what is safe and what is not – and to facilitate quick action to rectify any faults found.

Within the new EICR, any faults found will now be coded as: ● Danger Present C1: Risk of injury.

Immediate remedial action required ● Potentially Dangerous C2: Urgent remedial action required ● Improvement Recommended C3 As is obvious, action must be taken for any fault reported as C1 or C2. Importantly, this should now be explicit in the report, as any C1 or C2 found would mean the installation be recorded as ‘unsatisfactory’, or non-compliant to BS7671:2008 (2011).

Focus on resolution If an ‘unsatisfactory’ finding is delivered in the EICR, then it is important to act on the findings rapidly – and that means remedial repair. It’s worth talking to your testing provider to check the price on offer for remedial repairs, as often, the most cost-effective solution is to have repair work done while the electrician or engineer is still at site (in other words, when they are on site, inspecting and testing).

This approach has the advantage of removing any delay between test and remedy, although some argue that it invites the tester to find faults if there’s additional earning potential.

However, this shouldn’t influence a professional supplier operating appropriately and the cost saving potential can be considerable.

New and refurbished The British Standard covers the design and specification of new systems or changes to

existing installations.

The biggest amendment here deals with electromagnetic disturbances (EMC), seeking to protect against or mitigate those currents that may cause interference. This is particularly important in the case of IT systems that are built with sensitive electronic components and processors.

There is now a requirement for ‘bonding networks’, with a bonding system on every floor of a building, with interconnection by conductors at least twice. This will dramatically change the electrical system design for new builds and refurbishment projects and goes way beyond the simple earthing via power cable used in the past. Amendments have also been made in the requirements for devices for protection against overvoltage (surge protection), again to protect the sensitive components now commonly used within equipment.

Taking action For those that design or install electrical systems, or anyone facing a building project, this amendment has implications. It will effect those that test and maintain electrical systems – meaning upgrades to equipment and training for personnel. However, for the vast majority of FMs there is no immediate requirement to do anything differently. When test and inspection is next due at your site, it should mean that the process of compliance is more straightforward to achieve.

Useful information: The Institute of Engineering and Technology www.theiet.org The Health & Safety Executive www.hse.gov.uk www.fm-world.co.uk

19/1/12 14:19:03

LEGAL NEWS

Public consultation Suffolk safety breach

EU ACCESSIBILITY ACT On 13 December 2011, the European Commission launched a public consultation on its plans to break down barriers to Europeans with disabilities.

The aim of the consultation is to help the EC prepare its proposals for a European Accessibility Act, planned for autumn 2012. The consultation has been designed to be accessible and is aimed at gathering views from businesses, people with disabilities and the general public. It will remain open until 29 February 2012.

According to the Commission, the initiative aims to ensure that people with disabilities have access, on an equal basis with others, to the physical environment, to transport and to information and communication services. It will also benefit people with limited mobility, such as the elderly.

“Accessibility is about breaking down barriers to disabled people in buildings, transport and online. Improving access also makes life easier for older people, parents with small children and many others,” said EU Justice Commissioner Viviane Reding.

“Making goods and services more accessible is also about creating market opportunities and can be a stimulus for innovation and growth. That is why we are consulting business as well as people with disabilities, older people and the public at large.”

Accessibility forms a key part

of the European Union (EU) Disability Strategy 2010-2020, which aims to create a barrierfree Europe for disabled people by 2020. The aim is to use regulations on standardisation or public procurement to make all goods and services accessible to disabled people while stimulating and supporting an EU market for assistive devices.

Have your say According to the Commission, one in six people in the European Union – around 80 million – have a disability that ranges from mild to severe. Over one third of people aged over 75 have disabilities that restrict them to some extent.

These numbers are set to rise as the EU population grows progressively older. Most of these people are all too often prevented from fully participating in society and the economy because of physical or other barriers, as well as discrimination.

Questions on the consultation include the following: ● What are the most important goods and services that, in your opinion, should be covered by accessibility legislation in order to ensure their accessibility? ● What would be the impact of an increased availability of accessible goods and services in the market on the purchasing behaviour of potential customers? Could you give concrete examples? ● Please describe the main

accessibility barriers you are facing when you want to exercise your right of freedom of movement. What would be the possible effect of adopting EU-wide common accessibility standards? ● Please provide your general assessment of the accessibility in your country in the areas of built environment, transport and ICT? ● The accessibility for persons with disabilities, of which goods and services should be given priority? ● Which do you think are the most important policy and legal measures to improve accessibility? ● What should public authorities and market operators do to improve their provision? ● Provide your opinion on the role that SMEs could play in the provision of accessible goods and service? ● Should there be any specific measures to that extent? In that context, could you please explain how prescriptive and detailed you think accessibility legislation should be, and how it should be enforced? ● Please provide your comments about the complementary role that the EU, national, regional and local authorities could play in improving accessibility.

Response to the consultation can be submitted via: tinyurl.com/EUAccessibilityAct

Suffolk County Council has been ordered to pay more than £90,000 after health and safety laws were breached at three of its workplaces, including two schools.

The council faced six charges resulting from Health and Safety Executive (HSE) investigations into incidents at Burton End Primary School in Haverhill, Farlingaye High School in Woodbridge and the council’s highways department.

The council was fined a total of £48,000 and ordered to pay £43,722 costs.

Construction firm fined A construction firm and its company secretary have been fined after construction workers were put at risk during the refurbishment of its offices in Hatfield, Hertfordshire.

Watford Magistrates’ Court was told that Haz International and its company secretary failed to heed warnings from the Health and Safety Executive to put in place adequate measures to manage the health and safety of construction workers and specifically of those working at height.

Haz International admitted three breaches of health and safety legislation: Section 2 (1) of the Health and Safety at Work etc Act 1974; Regulation 13 (2) of the Construction (Design and Management) Regulations 2007; and Regulation 4 (1) of the Works at Height Regulations 2005.

It was fined at total of £54,000 (£18,000 for each breach) and ordered to pay £13,280 costs.

NEED SOME GOOD ADVICE? The Good Practice Guide to SELECTING FM SOFTWARE The BIFM publishes a series of good practice guides which are free of charge to all members. For a full list of titles or to download the guides, visit www.bifm.org.uk Non-members: call 020 7880 8543 to order your copy

www.fm-world.co.uk

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FM WORLD | 26 JANUARY 2012 | 31

19/1/12 10:08:44

FM MONITOR MARKET INTELLIGENCE

INSIGHT

The figures on this page have been compiled from several sources and are intended as a guide to trends. FM World declines any responsibility for the use of this information.

ECONOMY

FIRE & SECURITY CONTRACTORS

VAT rates: Standard rate – 20% (from 4 January 2011) Reduced rate – 5% Zero rate – this is not the same as exempt or outside the scope of VAT

The health of the fire & security equipment contractors market is directly related to the performance of the UK building and construction sectors, primarily influenced by new-build. Until late 2007/early 2008, the UK economy experienced an unprecedented period of growth, underpinned by a buoyant housing market, low inflation and strong consumer spending. This buoyant market underpinned growth in the market between 2004 and 2007, reaching an estimated £3.5bn in 2007.

In 2008/09 the market came under significant pressure as a result of the downturn in new-build in both the non-domestic and housing markets.

As a result, in 2009 it is estimated that the market was worth around £3.25bn at installed prices.

Source: Bank of England (bankofengland.co.uk)

Consumer Price Index Annual inflation fell to 4.2% in December, from 4.8% in November. The last time there was a larger fall in annual inflation was between November and December 2008. The largest downward pressures to the change in CPI annual inflation between November and December 2011 came from petrol, gas and clothing Source: ONS (www.ons.gov.uk)

UK fire & security Contractors Market 2005 to 2015. By value £ billion at installed prices

UK ENERGY CONSUMPTION

National Minimum Wage

In 2010, total UK overall primary energy consumption in primary energy terms (fuels obtained directly from natural sources) was 218.5 million tonnes of oil equivalent, 3 per cent higher than in 2009. However, it should be noted that in 2009 UK primary energy consumption was at its lowest level in the last 20 years as a result of the downturn in the economy.

The level of primary energy consumption in 2010 was similar to that seen in 1995, and 2 per cent higher than in 1990 and 4 per cent higher than in 1970.

On a temperature-corrected basis (to remove the impact a hot or cold year has on energy consumption) primary energy consumption in 2010 was at its lowest since 1987 at 212 million tonnes of oil equivalent. Between 1990 and 2010, primary energy consumption on a temperature-correct basis fell by 4 per cent lower, but was similar to primary energy consumption in 1970.

Category of worker

Aged 21 and above Aged 18 to 20 inclusive

Hourly rate from 1 Oct 2011 £6.08 £4.98

Aged under 18 (but above compulsory school age)

£3.68

Apprentice rate, for apprentices under 19 or 19 or over and in the first year of their apprenticeship

£2.60

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32_Insight_SR.indd 52

Source: ONS (www.ons.gov.uk)

E-commerce sales represented 16.9 % of total sales in 2010, up from 16.1 % in 2009

78.7

% of businesses had a website

0

3.5b 3.4 3.3 3.2 3.3 3.4 3.4

EMPLOYMENT

The following rates came into effect on 1 October 2011:

A recent survey showed that E-commerce sales represented 16.9 per cent of total sales in 2010, up fr m 16.1 per cent in 2009.

Website sales represented 4.2 per cent of total sales in both 2009 and 2010. The survey showed that 78.7 per cent of businesses had a website and 51.9 per cent of businesses had mobile broadband using 3G. Also, 86.5 per cent of businesses used the internet to interact with public authorities.

50

51.9

100

% of businesses had mobile broadband using 3G

0

50

86.5

100

% of businesses used the internet to interact with public authorities

0

50

100

Total primary energy consumption by fuel, UK, 1970, 1980, 1990, 2000 and 2010 100 Percentage of total primary energy consumption

Bank of England base rate: 0.5% as of 7 September 2011.

The previous change in bank rate was a reduction of 0.5 percentage points to 0.5% on 5 March 2009.

2007 2008 2009 2010 2011 2012 2013

Source: HM Treasury (hmrc.gov.uk)

E-COMMERCE AND ICT ACTIVITY

Electricity

90

Biomass

80

Gas

70

Petroleum

60

Solid fuels

50 40 30 20

Source: DECC ECUK

10 0 1970

1980

1990

2000

2010

The chart shows how primary energy consumption has changed in the UK over the past 40 years, showing the decline in solid fuels and growth of gas.

Source: Department of Energy and Climate Change

www.fm-world.co.uk

19/1/12 15:21:44

FM MONITOR STAN MITCHELL

STANDARDS

Stan Mitchell is chief executive of Key Facilities Management

B S8572 — PROCUR EM EN T O F FACI L I T I ES S ERV I C E S

greed by the Facilities Management Committee of the British Standards Institute, BS8572 is designed to provide a roadmap for consistent procurement

A

BS8572 is the new BSI standard concerned with procurement of facility-related services. The standard is, as the name would suggest, targeted at those involved in the procurement of facilitiesrelated services. It provides guidance on the processes and criteria that can be used to ensure that the services procured are fit for purpose.

Much has been made of the trend towards ‘in-sourcing’ facilities services. Often in these cases, poor procurement strategies that do not offer best value are to blame. It is also often a product of, in many cases, a complete absence of adequate performance measurement, which in the end results in poor performance.

If not addressed, the knock-on effect is that in-sourcing becomes a viable option.

In addition to an adequate and proactive performance measurement regime, the best approach to ensuring successful service support is to get the procurement right in the first place. The BS8572 standard has been written to assist in achieving this objective.

The standard, which was published on 31 December 2011, addresses many of the requirements associated with good procurement practice. Perhaps more importantly, it establishes a procedure with associated checklists and measurement criteria that can be of practical use to both procurement and www.fm-world.co.uk

33_Standards.indd 33

facilities management personnel.

It addresses the fundamentals initially, such as clearly establishing the needs of the organisation in terms of these services. It then progresses to the establishment of an appropriate procurement strategy, which establishes the appropriate tactics.

As most in the FM sector will acknowledge, without an appropriate strategy it is unlikely that you will develop an appropriate tactical plan. Without such a plan you will, at best, likely end up with services that fail to achieve their true potential in supporting the primary activities and processes of the organisation they are designed to serve.

The standard then goes on to provide guidance on how to compile a Request for Information (RFI); the Pre-Qualification process; the Request for Proposal (RFP); and evaluation with ultimate commercial/financial close. In doing so, it provides some prescriptive guidance on the measurements that could be used.

These, however, would need to be appropriate for the circumstances and criteria directly related to the services and organisation involved.

It then addresses some of the criteria that should be considered when moving from procurement

to mobilisation and ultimately, what is essential and often ignored – the performance measurement of the ongoing service delivery.

Aspects such as regulatory considerations; human resources impact; communications; and integration of the disparate personnel involved and affected are all considered within the standard to some degree.

According to Brian Aitkin, who led the development of this standard, the benefits that will be derived from its use include: ● Providing a consistent way of working – a roadmap for successful procurement ● Confidence that services are defined in accordance with needs ● Transparency in operating competitive tendering ● Rigorous evaluation of service providers prior to tendering ● Thoroughness in the evaluation of tenders/proposals ● Comprehensiveness in preparations for initial service delivery ● Appropriate levels of performance review – feedback on effectiveness BS8572 is a worthy addition to the development of facilities management related standards. It is now available from the online BSI Shop at a price of £182 (£91 for BSI members). Visit – www.bsigroup. com/shop.

Stan Mitchell is chief executive of Key Facilities Management International, chairman of BSI Facilities Management Committee, past chair of BIFM and founding chair of Global FM

THE FM COMMITTEE The Facilities Management Committee was convened by the British Standards Institute in collaboration with the BIFM to develop standards specific to FM. It represents a broad range of interests from across the industry.

Standards such as BS8572 provide guidance to the wider FM community in order that all can benefit and leverage from the sector’s collective knowledge.

The following individuals are currently active on the committee: Bernard Heys (BIFM) Dave Wilson (convenor CEN WG7 Benchmarking) Hermen Jan van Ree (nominated expert Benchmarking) Jeff Wilson (CIOB) Keith Alexander (convenor CEN WG5 FM Processes) Margaret Nelson (Bolton University) Andrew Fleming (Salford University) Linda Jowett (nominated expert Space Measurement) Brian Atkin (led development of Procurement of FM Services and Facility Management Briefing standards) George Chen (ICE); Paul Duffy (RICS) Andrew Proud (HEFMA) Deborah Rowland and Belinda Mather-Derrick (Government Property Unit FM Team) Stephanie Kosandiak is the committee secretary.

“BS8572 is targeted at those involved in the procurement of facilities-related services and provides guidance designed to ensure that the services procured are fit for purpose” FM WORLD | 26 JANUARY 2012 | 33

19/1/12 15:22:03

FM MONITOR PAUL BOWLING

HOW TO…

Paul Bowling managing director of Ice Watch

PROTECT YOU R P R EM I S ES FRO M S N OW A N D I C E

reezing weather can pose a risk for F everyone on site. Paul Bowling explains that what’s required is a plan of action for gritting and the following clean-up A fall at your premises might cause more than a small bump to the head. Figures obtained by the Royal Society for the Protection of Accidents (RoSPA) prove just how hazardous wintery conditions can be. In 2009/10 there were over 18,000 hospital admissions in England alone due to falls on ice or snow.

And these injuries are not sustained by only the elderly.

Of the 18,565 recorded incidents, 9,535 were for people aged 60 and over. That still leaves over 9,000 falls for those who would be considered less vulnerable.

Facilities managers need to prepare for the onset of ice, with a view to preventing falls altogether.

1⁄

Select the right product

Gritting salt comes in two forms – red or white rock salt. In terms of performance both do a similar job, forming a saline solution that prevents water from freezing.

The difference between the two is that red rock salt can easily stain carpets and clothing, so while it’s ideal for highways departments, it is less commonly used for business or retail environments. White rock salt is more refined and therefore more expensive, but is less likely to create a mess and stain carpet and interior floors.

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There is a British Standard for rock salt (BS3247), but there is no regulation to ensure all salt supplies meet this standard. Rock salt marked with the BS3247 standard has a moisture content of less than 4 per cent – anything above that will be less effective.

The other consideration apart from red or white salt is the grade. Ice Watch uses 4-6mm salt, as this is the optimum grade for its machinery. Our clients are typically after total site solutions, so not only are we gritting car park areas, but also paths, steps and concourses. The salt we use would be too refined for large scale gritting vehicles as used by highways teams. When purchasing salt, therefore, ensure you select the correct grade for your machinery.

Some people use grit or sand, which can help with traction, but neither has any ice prevention properties and both will freeze in sub zero conditions.

2⁄

Be prepared to take action

General weather forecasts are never enough. The UK’s maritime climate means conditions can vary considerably from one area to another, even over small distances. It could be that an out-of-town retail park is frost covered, while a premises on the other side of town is frost free.

Using a service such as

Weatherquest, which provides site-specific forecasts ensures that you have a detailed picture of the weather for your area, and that gritting is done only when necessary.

Also, the amount of salt required varies according to the conditions and surface. In cold but dry weather, typically 15-20g/m² is sufficient. But when it’s wet, this should be increased to 40g/m². Equally, a porous surface would need to be gritted at the higher rate, even if it is dry.

3⁄

Assess your premises

Understand what parts of your premises will be worst affected by frost, snow and ice.

Believe it or not, frost and snow incidence can vary, even over a single site. Obviously, we are all aware that snow will drift into specific areas, but temperatures can vary too.

A good example is the Sir John Deane’s College in Cheshire. The college’s sports facilities are on lower ground, close to a river, so it’s always a few degrees colder here and gets harder frosts. As these facilities are open to the public, the area needs to be kept free of snow and ice seven days a week.

4⁄

Keep records

Unfortunately, many accidents end up in the courts, so it’s important to do your utmost to protect your company from any claims.

A detailed log will be the evidence to demonstrate that you have done your utmost to keep premises snow and frost free.

As a minimum, these records

need to show the areas treated and the volume per metre square.

But why stop there? It makes sense to include daily weather and temperature readings, temperature at time of gritting, gritting time spent and total volume of salt used.

5⁄

Consider salt storage options

As we know, salt absorbs moisture. It can be stored outside, but over time the moisture content will increase. The most effective way to store salt is in purpose-built salt bins. These come in various sizes and can be purchased from a wide range of providers.

6⁄

Dealing with post-freeze cleaning

Most organisations just leave the solution to drain away, but some prefer a more rapid response.

Road brushes will speed up the natural drainage process and snow can be ‘carted away’.

After a prolonged period of cold weather, often the problem isn’t cleaning, but repairs. Where gritting isn’t fully effective, water penetrates surface areas and freezes when temperatures plummet, or ground temperatures become extremely low. As ice forms, so it expands – eroding surface materials, which then let more water in.

When the temperature falls, facilities managers need to be ready to act by preparing in advance. By taking on board the above six points, falls on ice can be prevented, removing a potentially serious health hazard and the threat of litigation. FM www.fm-world.co.uk

19/1/12 10:09:47

FM MONITOR JOHN LANE

TECHNICAL

John Lane leads Cundall’s IT and communications team

STAN DB Y POW ER

acilities managers may inadvertently be breaking EU regulations by maintaining office appliances that consume too much power, according to John Lane

F

If your office is like most others in Europe, all of the PCs, LCD displays, printers, copiers and phones were left plugged in and in standby mode over the 10-day Christmas holiday period.

In 1999, the International Energy Agency estimated that 1 per cent of all CO2 emissions were due to energy wasted by equipment left on standby. One per cent of all CO2 emissions may not seem much, but global air travel accounts for 3 per cent. Put another way, office appliances will only be in use for about 40 hours and on standby for 128 hours each working week.

Manufacturers of electrical and electronic household equipment use standby power technology for several reasons. In cases where a timed switch turns the system on and off automatically, such as on central heating controls or an automatic oven, a standby system is a necessity.

The other justification is the use of a remote control for a TV and DVD player and cable TV decoder.

With office equipment, the reason is more complex. Some manufacturers find that a simple on-off switch working at 230V is too unreliable, being subject to internal arcing each time the PC or display is turned on and off. The other justification is the need to wake the PC up over the network at night to install software updates, which is www.fm-world.co.uk

35_Technical.indd 35

not feasible if there is a hard on-off switch.

For these reasons, standby power technology is likely to be a feature of most office equipment in the future. However, legislation has been introduced to ensure that manufacturers reduce standby power consumption to a minimum.

The International Energy Agency introduced the ‘One Watt Initiative’ to reduce the standby power consumption of all appliances to not more than one W in 2010, and 0.5W in 2013, which has given rise to regulations in many countries.

The EU has been slow to act compared to the US, which issued an Executive Order in 2001 that states that every government agency, “when it purchases commercially available, off-theshelf products that use external standby power devices, or that contain an internal standby power function, shall purchase products that use no more than 1W in their standby power consuming mode”.

California topped this in July 2007,

limiting external power supply standby power to 0.5W. On 6 January 2010, the European Commission (EC) Regulation No 1275/2008 came into force. The regulations mandate that from 6 January 2010, ‘off mode’ and standby power for electrical and electronic household and office equipment shall not exceed 1W to be reduced to 0.5W from 6 January 2013.

The EC allows an additional 1W if the device has a display, such as a clock on a microwave oven. This additional allowance is also halved from 6 January 2013.

As with most EC law, the regulation applies to new equipment manufactured, imported, distributed or purchased after the relevant date. While an individual consumer is unlikely to be prosecuted for non-compliance, corporate entities need to be aware of the regulations, perhaps referring to them in purchase specifications. In the UK, the specified date for commencement was 20 November 2010.

The focus in the EC has been on domestic products, but the legislation does include office equipment. The table shows measurements taken on a typical office PC with a 17-inch flat panel display.

The table shows that this PC

and display draw just over 1W in the off/standby state and does not quite comply with the EC regulations.

It should be noted that accurate measurement of standby power consumption is notoriously difficult. The waveform drawn from the supply by the switchmode power units in PCs and displays is very irregular, has a very poor power factor and is nothing like the true sine-wave the meter was calibrated at.

However, the table shows that both the measured (displayed) value as well as the calculated value correspond closely, which implies that the measurements are fairly accurate.

The switch-mode power units in PCs and displays are designed to operate over a voltage range from 110 to 260V Alternating Current (AC) covering both US and European voltages. A PC on standby at the US voltage of 110V AC could draw well under 1W, but when plugged into the European supply of 220–230V AC, the standby losses will be much higher and could exceed 1W. Given the dominance of the US market for PC suppliers, it is important that their products are tested at European supply voltages before they are awarded the CE certification. FM

Typical PC and display standby power measurements Make Dell 5100

Status On Sleep Off Stby Dell E173FP On Off Stby

Volts 242 242 242 242 242

W (meas) Watts as measured VAR Volt amps reactive

W (meas) 63.00 2.20 1.10 28.20 1.40

PF 0.77 0.16 0.08 0.63 0.12

Amps 0.340 0.055 0.054 0.189 0.034

VAR 82.28 13.31 13.07 45.74 8.23

W (calc) 63.36 2.13 1.05 28.81 0.99

PF Power factor W (calc) Watts as calculated (Volts x Amps x PF)

FM WORLD | 26 JANUARY 2012 | 35

19/1/12 10:10:07

BIFM NEWS BIFM.ORG.UK

BIFM Awards 2011 (pictured): entries now open for 2012

THINKFM CONFERENCE

ThinkFM 2012 ThinkFM is open for bookings, offering a special early-bird rate on a packed full-day programme, making this a must-attend FM event. The ThinkFM conference takes place on 18 June 2012 at The Royal College of Physicians in London and is brought to you

by BIFM, in association with Workplace Law. Under the theme, ‘Ideas for change: how great facilities management makes the difference’, the programme for 2012 is split into three main hubs: 1. Workplace: making spaces work 2. People: inspiring the team 3. Competitive advantage: driving performance and value Sessions within the hubs will focus on core FM topics, such as purchasing, resource efficiency, outsourcing and refurbishment, through to associated topics such as social media, cloud computing, communications, employment law, improving margins and trends in design.

Early-bird bookings, offering significant savings on the delegate fee, are available to those booking on or before 23 March 2012.

In addition to the early-bird savings, BIFM and Workplace Law members benefit from additional savings. The delegate fee includes the full day’s programme, refreshments, lunch and early evening networking reception.

About ThinkFM ThinkFM will include a day of learning, debate, interaction and, of course, networking. Delegates will take away new ideas to implement in their organisations to make a difference. i Book now at www.thinkfm.com, email conference@thinkfm.com or call 08701 632 804

36 | 26 JANUARY 2012 | FM WORLD

36_38_BIFMNews.indd 36

BIFM AWARDS

BIFM Awards 2012 If you want to be recognised as the very best in our industry you need to enter the BIFM Awards.

Simply decide on which category/ categories you wish to enter and complete the entry registration form at www.bifm.org.uk/ awards2012 by 27 April 2012.

The search is on for: ● Consultant of the Year ● Excellence in a Major Project ● Facilities Manager of the Year ● Impact on Organisation and Workplace ● In-House Client Team of the Year ● Innovation in Customer Service ● Innovation in Products ● Innovation in the Use of Technology and Systems ● Learning and Career Development (new for 2012) ● Service Provider of the Year ● Sustainability and Environmental Impact Quick reference time frame: 16 January 2012: Entries open 27 April 2012: Entries close 21 May–24 August 2012: Judging 20 July 2012: Entries close for Facilities Manager of the Year 3 September 2012:

Shortlist released 8 October 2012: Winners announced For details on judging criteria and entry guidelines, go to www. bifm.org.uk/awards2012, email awards@bifm.org.uk or call 0141 639 6192 i

CAREER DEVELOPMENT

BIFM SkillZone The three-for-two launch offer on purchasing SkillZone modules ends on 31 January 2012.

Modules cost just £65 plus VAT for BIFM members and are available at £95 plus VAT for non-BIFM members.

SkillZone is the BIFM’s interactive online learning portal.

Courses currently available include: ● Thinking strategically ● Advanced negotiation ● Conversation with customers ● Making budgeting work in the real world ● Innovation ● KPIs ● Negotiation skills: the principles ● Managing professionals for results i Learn more at www.bifm.org.uk/ skillzone

MEMBERS

New members The following organisations joined the BIFM as corporate members in December 2011: A E J Management – In-house FM team Baltimore Group – FM supplier Camfil Limited – Product supplier Columbia Pictures Corporation – In-house FM team Flakt Woods – FM supplier Gleeds Corporate Services – Consultant GSP Services – FM supplier IPG Systems – Product supplier Jangro Network– Product supplier NJW – FM supplier CPD

CPD provider scheme The BIFM has just launched a BIFM Registered CPD Provider scheme to deliver high-quality independently assessed CPD. We are now taking submissions for the scheme, and members will be advised when new CPD materials are available. www.fm-world.co.uk

19/1/12 16:33:05

Please send your news items to communications@bifm.org.uk or call 0845 058 1356

Why a CPD scheme?

CPD is a core driver for members. When asked about the importance of CPD in our 2011 membership survey, 46 per cent cited it as being ‘very important’, while 47 per cent said it was ‘important’, totalling 93 per cent. This shows we have a membership with a very strong appetite to develop. The BIFM wants to meet this demand with highquality CPD. How does the scheme work?

Under the scheme, you submit CPD material (which can vary from a face-to-face session to a site visit, to a video) that must fit at least one of the BIFM competencies.

Your material is reviewed by an independent assessor to ensure it offers valuable learning. It is then endorsed as ‘BIFM-Approved CPD Material’, a quality mark that will be recognised within the industry.

When can members access materials?

We have just launched the scheme and are starting to receive CPD materials for assessment. We will make an announcement when approved materials are available.

Become an approved CPD To become an approved CPD provider, or to learn more, contact Neil Everitt on 0845 058 1356 or email neil. everitt@bifm.org.uk or visit www.bifm.org.uk/cpdnetwork Want to be an independent assessor?

If you are interested in becoming an independent assessor for the scheme please email neil.everitt@bifm.org.uk or call 0845 058 1356 www.fm-world.co.uk

36_38_BIFMNews.indd 37

Ismena Clout is deputy chair at the BIFM

BIFM COMMENT SE T SI G H T S H I G H F O R 2012

s Forrest Gump said: “Life is like a box of chocolates. You never know what you’re gonna get”. But I say that depends on whether you have the menu card!

With the January blues in full swing, it can be hard to view life as exciting, delicious and as fulfilling as a box of chocolates. It’s still dark when we leave for work and when we get home, we still haven’t been paid since before Christmas and looking at the economy at the moment is about as pleasurable as getting the coffee crème in a bag of Revels.

So how can we make sure that we have the menu card to our life? There will always be unforeseen events and occurrences, but there is always some planning and development you can do to mitigate any risk.

How can you have a menu card if you don’t know what flavours you are? I love having goals to strive towards – be it my ultimate career role, my personal life or sporting endeavours.

But each of those goals is made up of ingredients or plans. My life is broken down into fiveyear and one-year plans.

So at times like this when it’s really hard to get out of bed and leap into the new day, knowing where you are going and what you are hoping to ultimately achieve can really help.

If you haven’t already, spend a few hours mapping out your plan and goals for the year ahead.

You still have 11 months left, which is plenty of time to achieve something.

Look at what tools there are out there to achieve your goals: a networking event; a conference; entry to an award; some online CPD; a training course or a qualification. All these, along with your job roles, will help you get to your career goal.

But don’t forget that balance part of life and have some non-work goals too. Get fit, run a marathon, spend more time with friends, find (or rekindle) love... This is all vital to make a complete and motivated person.

I recently wanted to build up my knowledge of current affairs so switched my radio station from Absolute to Radio 4 and World Service – simple but effective. My range of knowledge, interest and conversation has widened so much and it hasn’t taken up any extra time.

So whether this is the year you find your Jenny (sorry, Forrest Gump again), get a new role, finish a project or just reach the end of 2012 with a smile on your face, I hope you plan it well and don’t forget the BIFM is here to help you on your way.

A

“A NETWORKING EVENT, A CONFERENCE, ENTRY TO AN AWARD, SOME ONLINE CPD, A TRAINING COURSE, A QUALIFICATION – ALL THESE, ALONG WITH YOUR JOB ROLES, WILL HELP YOU GET TO YOUR CAREER GOAL.”

ismena.clout@bifm.org.uk

FM WORLD | 26 JANUARY 2012 | 37

19/1/12 18:05:17

BIFM NEWS BIFM.ORG.UK

BIFM TRAINING

GOLF

North Region golf day This year, the North Region golf day will be held at the Oaks Golf Club, Aughton, York, on Wednesday 16 May 2012. The format will be light refreshments, 18-hole golf at 1pm, followed by a three-course evening meal. The top four BIFM members will qualify for the finals held at Dalmahoy, Edinburgh on 13 September 2012. i To enter as a team or individual, contact Ian Burgin on ian.burgin@ norlandmanagedservices.co.uk.

THINKFM SPONSOR

ThinkFM secure sponsor

SHUTTERSTOCK

ThinkFM welcomes its first sponsor, EMCOR. EMCOR supports clients by providing exceptional environments in which people live, work and play. EMCOR is one of the UK market leaders in the provision of facilities management, technical and support services to both the private and public sectors.

From museums to airports, from prime real estate to government facilities, EMCOR provides a broad range of integrated services to its clients, providing tailored and technical support that allows them to concentrate fully on their core business. Visit www.emcoruk.com

SECURITY AND CONTINUITY PLANNING FOR AN EVENT-PACKED YEAR

QUALIFICATIONS

Enhance skills Make 2012 the year to commit to upskilling your FM staff and enhancing business performance by joining the growing number of organisations that are using the BIFM qualification as the benchmark of excellence in FM. The BIFM-recognised qualifications in facilities management have been designed by employers, for employers and are delivered through a widening network of recognised centres (private training providers, further education colleges or higher education institutions).

Choose the style of programme that works for you and your team, with face-to-face, evening class, distance, blended or online learning. You can make sure your staff develop their knowledge and skills, alongside the day-to-day demands of a busy role. Centres can often deliver the qualifications on an in-house basis too, so it’s always worth discussing your organisation’s needs for a bespoke, tailored solution.

For more information on the BIFM qualifications and how they can support your business objectives, please visit www.bifm.org.uk/ qualifications or call 0845 058 1355 i

i If you are interested in sponsoring ThinkFM, contact neil.everitt@bifm. org.uk, or call 0845 058 1356

38 | 26 JANUARY 2012 | FM WORLD

36_38_BIFMNews.indd 38

number of high-profile events take place this year. Alongside the 2012 Olympics and the Queen’s Diamond Jubilee, London will also be hosting a combination of annual events including World Pride, the Wimbledon Tennis Championship, Notting Hill Carnival, plus a range of other activities including Live Sites, street parties and cultural events during the Games.

There will also be Games-related activity taking place across the UK, including Olympic Torch Relay events, pre-games training camps and Live Sites.

But away from the celebrations, security and continuity planning is likely to be high on the agenda for many organisations. Are your premises secure? Has your company set any contingency plans in place? What if an incident occurs or security measures go through the roof?

Will the disruption have an impact on your business?

Consider the possible impacts, including effects on staffing, internet and home working, telecoms, road and travel disruption, freight and deliveries, energy and water supplies (and limitations to non-essential works), safety, security, and insurance.

For the Olympics in particular, even away from the hotspots, business should be wary of complacency.

According to a recent article in The Telegraph which discusses growing concern over security at the Games , Lord Carlile, the former terror legislation watchdog warns: “My concern is that we don’t displace so many people to Olympic venues that it leaves a risk elsewhere. Proper policing levels need to be maintained in other areas.”

Now is the time to review your business continuity planning – what are your critical business activities and how might they be disrupted during the events this year? What strategy can be put in place to ensure delivery of your key products and services continues?

Ultimately, pressures aside – and given the right preparations and contingencies are in place – 2012 will be a great year to showcase what our profession can really achieve. If you’re looking for some up-to-date risk management training, however, you might be interested in the following dates: Disaster recovery and business continuity, 15-16 February and 27-28 June 2012, central London.

Security management, 28-29 March 2012, central London.

We’re also running a special one-day conference called Flexible working – the answer to all our problems, on 25 April 2012, central London.

A

i For further information or to book, please visit www.bifmtraining.com, email info@bifm-training.co.uk or call 020 7404 4440. Don’t forget you can follow us online at facebook.com/bifmtraining or twitter.com/bifmtraining

www.fm-world.co.uk

19/1/12 15:23:10

HOT DATES Plan ahead and be ready in 2012

Building Services - The Next Step 21-22 March 2012 The perfect follow-on to our acclaimed ‘Understanding & Managing Building Services’ course, this advanced programme will help experienced FMs perfect their management of buildings further, and explores the different approaches to maintance strategy and how the provision of services can support core business requirements.

Please contact us for more details

MARCH COURSES 20 20-21 20-22 21 21 21-22 21-22 22 27 27-29 28 28-29 28-29

Fire Safety Law & Risk Assessment Display Screen Regulations & Risk Assessment Understanding FM Foundation - (optional) ILM Level 3 Award or Certificate in FM Communications Skills Customer Focused FM Building Services - The Next Step Project Management Service Level Agreements Understanding CDM Regulations Understanding FM Foundation - (optional) ILM Level 3 Award or Certificate in FM Energy Management Effective Space Planning Security Management

+44 (0)20 7404 4440

Telephone info@bifm-training.co.uk | www.bifm-training.com facebook.com/bifmtraining

twitter.com/bifmtraining

Do you and your team want to win a top industry award?

Do you want recognition as the very best in the FM industry?

The BIFM Awards are open for entries and we are looking for the leading FMs, teams and projects in the UK.

www.bifm.org.uk/awards2012 Entries close 27 April 2012 (‘FM of the Year’ category closes 20 July 2012) The awards take place on 8 October 2012 in London Email awards@bifm.org.uk Call 0141 639 0708 Headline sponsor:

BIFM awards half pg FM ad1.indd 1

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FM DIARY NATIONAL BIFM EVENTS 8 February Women in FM forum – resilience and wellbeing Venue: Channel 4, Horseferry Road, London Contact: coach@lizkentishcoaching. co.uk or call 07717 787 077

Send details of your event to editorial@fm-world.co.uk or call 020 7880 6229

developing new procurement standards for resource efficiency in facilities management that has been partially funded by the Scottish government.

Venue: TBA Contact: mkenny@fsm.co.uk or call 07920 136 784

10 February Peter Middup Concert Concert on behalf of Peter Middup’s wife Jules and son Jack. All proceeds will be donated to Hospice in the Weald in Kent. Peter Middup, publisher of Premises & Facilities Management (PFM) magazine passed away in November 2011 .

Peter’s widow, Jules will front a band made up of musician friends called Julie & the Divas.

Venue: East Peckham Social Club, Freehold, East Peckham, Kent Contact: Tickets cost £6 and are available by emailing kay.ruby@ rocketmail.com

24 May The 16th Scottish regional golf day Venue: Kings Acre Golf Course, Lasswade, Edinburgh Contact: bill.anderson@ telerealtrillium.com or call 01977 598 914

18 June ThinkFM 2012 Next year’s ThinkFM will be a day of learning, debate, interaction and, of course, networking. Delegates will take away new ideas to implement in their organisations to make a difference. ThinkFM 2012 will include new features, such as site visits so that delegates can see first-hand how great FM is making a difference.

Venue: Royal College of Physicians, London Contact: conference@thinkfm.com or call 08701 632 804

28 September Annual conference and exhibition Venue: Our Dynamic Earth, Edinburgh Contact: mkenny@fesfm.co.uk or call 07920 136 784

12 June AGM and prestige building visit Annual general meeting and prestige building visit with talk from FM provider and/or client.

Venue: TBA Contact: mkenny@fesfm.co.uk or call 07920 136 784

com or call 07795 471 642 Visit www.eventbrite.co.uk/ event/2649912961 to book 7 February Tyne Wear and Tees networking meeting Venue: Houghton Primary Care Centre, Brinkburn Crescent, Houghton le Spring Contact: Paul.Thomas@turntown. co.uk or call 07908 505 214 7 March Gateshead Design Centre tour Venue: Gateshead Quayside Contact: Paul.thomas@turntown. co.uk or call 07908 505 214 16 May North Region golf day Venue: The Oaks Golf Club, Aughton, York Contact: ian.burgin@ norlandmanagedservices.co.uk or call 07779 145 470 INDUSTRY EVENTS

8 October BIFM Awards 2012 The BIFM Awards is the biggest and most influential networking event within the UK’s FM calendar and gives national recognition to the leaders in our profession. The BIFM Awards are designed to celebrate the increasingly strategic profile of FM by highlighting the key role it plays in the success of public and private sector organisations. The night of the awards ceremony brings together the leaders of our sector with the winners, finalists and high-profile guest presenters.

Venue: Grosvenor House Hotel, London Contact: communications@bifm.org. uk or call 0845 058 1356

HOME COUNTIES REGION 26 April FM in FM – knowing the numbers Venue: Hilton Hotel, Newbury Contact: jane@fmtutor.co.uk or call 07799 033 341 21 June FM beyond our borders Venue: TBC Contact: jane@fmtutor.co.uk or call 07799 033 341 SOUTH WEST REGION 17 February Cardiff breakfast seminar The theme for the breakfast seminar will be on maintenance. More specifically, we want to discuss the planned preventative maintenance versus the condition based maintenance approach. .

Venue: Hilton Hotel, Newport Contact: darren.crossman@ btopenworld.com or call 07710 603 835 NORTH REGION

SCOTTISH REGION 16 February Zero Waste Solutions Learn more about zero waste and Scotland’s current work in

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2 February Greater Manchester networking event Venue: Davis Langdon, 1 New York Street, Manchester Contact: peter.wright530@ntlworld.

21 February Workplace futures: new needs, new solutions?

The sixth annual conference looks at the changes in the industry.

Venue: One America Square, London Contact: www.workplace-futures. co.uk, or call David on 020 8922 7491 26 February - 1 March Hotelympia Hotelympia is the UK’s largest exhibition for foodservice and hospitality. Running every two years, it’s the ultimate platform for exhibitors and visitors to meet in a business-focused environment.

Venue: ExCeL London Contact: www.hotelympia.com 9-10 May Green build expo Green Build Expo focuses primarily on professionals working in the volume housing and non-domestic building sectors. It is also known as the biggest sustainable building and refurbishment event in the northern parts of the UK. Venue: Manchester Central Convention Complex Contact: www.greenbuildexpo.co.uk 15-17 May Facilities show Organised in association with the British Institute of Facilities Management, the Facilities Show has established itself as the leading meeting place for the industry.

Venue: NEC Birmingham Contact: Registration for the Facilities Show opens soon.

Visit www.facilitiesshow.com 15-17 May Safety & Health Expo Venue: NEC Birmingham Contact: www.safety-health-expo. co.uk 23-25 May BCO Conference The usual ingredients will be on offer, including a series of plenary sessions, access to interesting projects and engaging seminars.

Venue: Manchester Central, Petersfield, Manchester Contact: www.bco.org.uk 25-26 June 31st Facilities Management Forum This event is specifically organised for FM directors and managers who are directly involved in the procurement of FM products and services.

Venue: Heythrop Park, Oxfordshire Contact: Mick Bush at m.bush@ forumevents.co.uk or call 01992 374 100 28 June World FM Day 2012 The annual event aims to raise the FM profession’s profile around the globe.

Venue: Across the globe Contact: Visit www.globalfm.org for more details 12-13 September Office interiors A new trade exhibition for the UK’s office interiors industry.

Venue: Olympia Exhibition Centre Contact: Office Interiors’ website will be live from mid-November, with stand bookings to commence in the next few weeks. For information and to enquire about exhibiting, please contact Ali Mead at amead@divcom. co.uk.

October 9-10 Total Workplace Management Total Workplace Management is the ideal place to meet face-to-face with leading professionals from across the industry.

Venue: London Olympia Contact: Visit www.twmexpo.com for details 31 October - 2 November IFMA’s World Workplace Annual conference and exposition for facility management and related professions.

Venue: San Antonio. Texas, US Contact: www.worldworkplace. org/2012

www.fm-world.co.uk

19/1/12 10:10:36

High-performance LED products by Zumtobel fascinate users with their high efficiency, excellent colour rendition, maintenance-free operation and sophisticated design.

The interaction with intelligent lighting control systems creates dynamic solutions providing a perfect combination of lighting quality and energy efficiency.

Intelligent lighting solutions

by Zumtobel strike a perfect balance of lighting quality and energy efficiency – HUMANERGY BALANCE.

In its square model in design sizes Q140 and Q190, PANOS INFINITY boasts excellent luminaire properties.

PANOS INFINITY for a new dimension of lighting quality, efficiency and design.

Design: Chris Redfern, Sottsass Associati

Impressive lighting quality, unique energy efficiency: the wallwasher illuminates vertical surfaces uniformly and efficiently.

www.zumtobel.com/PANOSINFINITY

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FM PEOPLE MOVERS & SHAKERS

BEHIND

THE JOB How did you get into facilities management and what attracted you to the industry?

Before joining the HFEA, I was working as office manager for the world’s largest steel producer, which incidentally also brought me to this country. In that position I was dealing with all HR issues and office management/facilities issues. Juggling many different areas of responsibilities gave me the ideal starting point for working in facilities management. Once I had started to study for my BIFM qualifications, I became serious about a career in FM and began to see the possibilities it could offer as a career.

NAME: Susanne WintersteinSmith JOB TITLE: Head of facilities ORGANISATION: Human Fertilisation & Embryology Authority (HFEA) JOB DESCRIPTION: The role involves looking after all accommodation aspects, health and safety, procurement, budget management, procurement cards, office equipment, telephones, archiving, facilities helpdesk, business continuity planning and public enquiries

What’s been your career high-point to date?

I think my proudest moment was when, after a difficult refurbishment project, my team and I received such positive feedback on how much the new office had improved the staff’s working lives by opening up silos and introducing new breakout areas. I had worked with staff groups across the organisation to make this a success and my customers being happy made me very happy, too.

What has been your biggest career challenge to date?

Moving the organisation from six different locations into one office in a very short time. The new office was found in mid-December and we had to be moved within less than four months. It required a lot of perseverance and personal commitment, but I was extremely proud that the new office was refurbished and the relocation was on time and within budget.

If you could change one thing about the industry, what would it be?

I would make sure that a correct and complete definition of facilities management would finally feature in the Oxford English Dictionary.

Any interesting tales to tell?

Once, we had a call from a man from abroad who asked us to help him get a visa as he wanted to come to England as a professional sperm donor. Needless to say, this went beyond our organisation’s remit.

If I wasn’t in facilities management, I’d probably be‌ Working for an international charity or the United Nations, making the best use of the five languages I speak fluently.

Which “FM myth� would you most like to put an end to?

That facilities management is just another overhead.

FMs, if truly linked into the organisation’s corporate strategy, will be able to contribute to the organisation’s aims by effectively managing properties and reorganising business processes.

And how will it change in the next five years?

FMs will be asked to look at effectively managing their organisation’s assets and office spaces, and reduce them by enabling more staff to work remotely by providing the technology, in co-operation with IT, to make this happen.

Help us shape the next 125 years.

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Johnson Controls Global WorkPlace Solutions is a leading provider of facilities and commercial real estate management for many of the world’s largest companies. Our employees across the world have delivered more than $3 billion in savings for our customers over the last 10 years.

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We have opportunities in South Africa for facilities management and workplace professionals looking to develop their careers. If you would like to help us deliver innovative solutions and high-value support to our global clients please visit our website www.johnsoncontrols.com/careers to view current opportunities and register for future alerts.

Our Level 3 Value-Adding Supplier BBBEE status demonstrates our commitment to the socio-economic transformation of South Africa.

www.fm-world.co.uk

19/1/12 15:37:09

FM NEWS

Call John Nahar on 020 7880 6230 or email john.nahar@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

FM innovations

▲ Get your message out on the street An innovation in floor-applied graphics has created new opportunities for indoor and outdoor surface markings. The graphic panels, from Applied Media, are ideal for applications such as parking-bay demarcation and corporate branding.

In addition, the graphics can transform previously under-utilised spaces into profitable sponsorship and advertising locations, or provide temporary directional markings for sports or charity events.

The graphics are durable, slip resistant and designed for use in areas with heavy pedestrian and even vehicular traffic. The panels can be supplied in any design, are fast to install indoors or out and are quickly and easily removed when required, without damage to the underlying surface.

T: 0845 478 5016 E: info@appliedoutdoormedia. com W: www.appliedoutdoormedia.com

▲ Property software solutions For over 15 years, ION IT has been providing corporate property portfolio management software systems (Property-i) and residential property block management systems (Blocs-i).

With our help, organisations such as Xerox Europe, Cable & Wireless, Reuters UK and YHA have achieved sustained savings and improved their bottom line by effective management.

T: 01494 512490 E: info@ionit.co.uk W: www.ionit.co.uk

▲ Perfect union for CCM and BDFM A merger between 25-year old independent Contract Cleaning & Maintenance (London) Ltd (CCM) and BD Facilities Management (BDFM) has now completed following six months of integration.

Together, the businesses, which operate in London and south east, have formed an £8m operation with around 700 staff. Each company will remain trading under its original name and continue to provide service in its specialised sectors. A new London Office, admin centre and stores for the combined operation has opened in Battersea, London SW8.

The Group’s work includes daily office cleans and maintenance services for the financial services sector, business parks and individual offices, shopping centres and retail outlets.

T: 07917 456 401 E: dholman@ccml.biz W: www ccml.biz

▼HSS launches hire guide for 2012 HSS Hire has released a new Tool and Equipment Hire Guide for 2012.

As well as HSS’s full range of tools and equipment – many packaged in handy ‘hire packs’ or offering weekend saver and long-term hire rates – the new Hire Guide also features an extensive consumables offering, health and safety support and details of HSS’s hire-related services.

Fiona Perrin, sales and marketing director for HSS Hire comments: “At HSS, we are focused on helping our customers to work safely, efficiently and cost-effectively. Whether they are building, maintaining or operating our Hire Guide will be invaluable in helping people to find and hire the tools.”

T: 08457 282828 W: www.hss.com

▲ Flying high with Jangro

▲ Survey shows tea brews success

The age-old art of frying traditional fish and chips remains in high demand regardless of all other take-away foods. ‘Chippies’ that are making the extra effort to perfect the art of frying are enjoying high sales. According to Paul Williams, managing director of the UK’s exclusive School of Frying Excellence these professional, award-winning fryers are as fanatical about the cleanliness, safety and hygiene of their premises as they are about the quality of the meals they cook.

He said: “The first day of our course is spent on health and safety, the Food Hygiene Certificate Level 2 in Food Safety, HACCP and hygiene tips. We have teamed up with Jangro to introduce our pupils to the very best in health, safety and hygiene products.”

T: 0845 458 5223 E: centraloffice@jangrohq.net W: www.jangro.net

According to a new survey by vending operator Selecta, tea represents a growing profit opportunity for operators as out-of-home consumers seek to replicate their quality, home-brewed cup. Indeed, nearly twice as many cups of tea are consumed verses coffee every year (65:35) and although coffee is a popular choice for consumers out of home, tea continues to lead the way at home and is a growing opportunity for out of home.

PG tips is available from Selecta’s hot drinks machines. In fact, the company serves up more than 82,000 cups of PG tips leaf tea from its machines every day. Success is down to the quality of the offer as Selecta has been working with PG tips to provide a great drinks experience for consumers.

T: 0844 7360 209 E: sales@uk.selecta.com W: www.selecta.co.uk

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Appointments

Call Carly Gregory on 020 7324 2755 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack

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fm-world.co.uk/jobs banner Sec1:2 44 | 26 JANUARY 2012 | FM WORLD

FM New appoints 260112.indd 44

19/1/12 16:24:32 jobs.fm-world.co.uk

19/1/12 16:29:36

FACILITIES & CONTRACT MANAGER (FIXED TERM APPOINTMENT FOR 1 YEAR)

Salary – £40-45k per annum Hours: - Annualised hours on an average of 37hrs per week excluding lunch break Start Date - ASAP An opportunity has arisen for a highly skilled and experienced FaciliƟes & Contract Manager at the Queen Elizabeth II Conference Centre (QEIICC) in Westminster; London. The QEIICC has entered into an agreement with a large FM provider to provide Building Maintenance Services, Security, Porter and Cleaning Services. The services are currently managed by three providers.

•

•

ReporƟng to the Chief ExecuƟve, you will be responsible for managing the successful transiƟon to a Total FaciliƟes Management (TfM) soluƟon and for all contract management aspects. You will embed new ways of working as part of the TfM transiƟon and regularly review new Contractor’s performance against KPIs to secure saƟsfactory performance standards and challenge improvements in line with contractual targets.

Extensive and demonstraƟve ability in the areas of contract and performance management and sustainability of all contracts is essenƟal. Ideally you will possess project management experience and/or qualiĮcaƟon.

•

•

You will also provide advice to the Chief ExecuƟve on Health, Safety, Security and sustainability issues and ensure statutory compliance. You will provide input to the Centre’s Annual Business Plan and review and keep the Centre’s Business ConƟnuity plan and arrangements up to date.

Therefore you must be IOSH and /or NEBOSH qualiĮed. Ideally a member of BIFM. You will have strong interpersonal skills together with the ability to integrate well into a team and must be commiƩed to providing excellent customer service.

To apply please complete a QEIICC applicaƟon form which is available to download from our website www.qeiicc.co.uk via email claire.adams@qeiicc.co.uk or by calling 020 7798 4012. CVs will not be accepted. The job descripƟon and details of the QEII Conference Centre standard competencies against which all applicaƟons will be siŌed can be found on our website.

Closing date for applicaƟons: Friday 27th Jan 2012 at 5pm The Queen Elizabeth II Conference Centre is commiƩed to the principles of equality and diversity and welcomes applicaƟons from all secƟons of the community

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19/1/12 18:04:36

Global Opportunity For a Group Facilities Manager With one of the Leading International Retail Companies

M.H. Alshaya Co. is a leading international franchise operator for over 55 of the world’s most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, P.F. Chang’s, Office Depot and Boots. The company operates over 2000 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Service, Optics, Pharmacy, Office Supplies and Home Furnishings.

Alshaya stores can currently be found in 17 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia, the Czech Republic and the UK. It employs more than 22,000 people from over 80 nationalities.

Alshaya is seeking an International Group Facilities Manager The Group Facilities Manager will be required to lead the Facilities function across the company’s diverse portfolios in Markets ranging from North Africa, Russia, Turkey, Eastern Europe and the Middle East. The role combines elements of both strategic and operational facilities management. The successful candidate will identify current business opportunities whilst maintaining international best practice throughout the company. You will be a strong influencer and communicator at all levels, combined with a proven ability to implement, maintain and measure the impact of facilities initiatives. You will be comfortable managing the complexity of an international matrix organization and have proven leadership and motivational skills preferably in a similarly challenging multicultural environment. This role is based in Dubai but will require substantial international travel.

To apply to our vacancy, please visit http://careers.alshaya.com and use the following vacancy reference number: AS 7011.

jobs.fm-world.co.uk

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FINAL WORD NOTES FROM AROUND THE WORLD OF FM

NO 2

ARE WORKERS JUST TOYING THE SAME WITH SELF-EMPLOYMENT?

DAYS

OLYMPIC FACTS AND STATS More than

200 structures on the Olympic Park had to be demolished before building works began.

The Olympic Park is the size of

357 football pitches.

There are:

700 rooms within the Olympic Stadium, including eight changing rooms and four prayer rooms

17,500 seats at the Aquatics Centre.

100 light pipes in the ceiling of the Copper Box that draw sunlight into the venues, reducing the demand for electric lights.

76 lifts in the Olympic and Paralympic Village to ensure the buildings are fully accessible.

11 residential blocks within the Olympic and Paralympic Village, each the size of a football pitch.

The rise in self-employment across the UK has two effects – it dampens down the unemployment figures, and sets anyone involved in business property scratching their heads about what it all means for the future.

Now the Chartered Institute of Personnel and Development (CIPD) is questioning whether the current 4.14 million record level of self-employment in the UK heralds a resurgent enterprise culture, and suggests that the bulk are, in fact, part-time ‘odd jobbers’ desperate to avoid unemployment.

Among other things, the CIPD report, based on official statistics, finds: ● By the spring of 2010, self-employment was higher than at the start of the recession in 2008, and by the autumn of 2011, had reached a record level of 4.14 million (14.2 per cent of total employment).

At the latter date, the level of self-employment was 0.3 million (+8 per cent) higher than in spring 2008, compared with a corresponding fall of 0.7 million (-3 per cent) in the number of employees in work ● The additional self-employed since 2008 are unlike self-employed people as a whole in terms of gender, hours of work, occupation and sector of employment ● Although well over two thirds of selfemployed people are men, women account for more than half (184,000, or 60 per cent) of the net rise in self-employment since the start of the recession ● Whereas over two-thirds of self-employed people work more than 30 hours per week, almost 9 in 10 (88.8 per cent) of the extra self-employed people since the start of the

recession work less than 30 hours per week ● Almost a quarter of the UK’s self-employed people

work in construction, but the number of self-employed construction workers is currently lower than in 2008.

By contrast, sectors with relatively small shares of self-employment – notably education, information and communications, financial and insurance services and public administration, defence and social security – are among those which have seen the biggest proportional increases in self-employment in recent years ● Skilled trades-people – typified by ‘white van man’ – have the single largest share of self-employment (almost 30 per cent) but account for less than one per cent of the net rise in self-employment since the start of the recession. People performing elementary (ie unskilled) occupations account for more than 20 per cent of the net increase, with those in administrative and secretarial, and personal services occupations also registering large proportional increases.

(Source: Chartered Institute of Personnel and Development)

In other news, activity in London’s student residential market saw record growth over the past year. With a growing student population and limited supply of existing student beds, demand is expected to remain resilient over the medium to longer term, in spite of higher education funding cuts. (Source: London's Centre for the Built Environment, which is hosting/held an event on the topic on 26th January.)

Metal theft is costing the British economy more than £770 million as thieves target the transport system, utility companies and public buildings such as hospitals and churches.

“Chinese students are the largest single student group in the UK. In 2010, over 90,000 were engaged in some kind of learning experience, a 27% increase over the previous year.

Naomi Heaton of LCP puts a property spin on the Chinese Year of the Dragon

ISTOCK

IN THE NEXT ISSUE OUT 9 FEBRUARY

LONDON 2012 – LESSONS FROM SYDNEY /// CASE STUDY – FM AT TILBURY DOCKS /// GOODBYE PRIVATE FINANCE INITIATIVE, HELLO NON-PROFIT DISTRIBUTION MODEL /// WHY THE RENEWABLE HEAT INCENTIVE MIGHT NOT BE RIGHT FOR YOU /// ELECTRONIC DATA CAPTURE /// ALL THE LATEST NEWS, ANALYSIS AND COMMENT

46 | 26 JANUARY 2012 | FM WORLD

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“ WE CAN’T AFFORD TO TAKE RISKS WHEN WE’RE APPOINTING OUTSIDE CONTRACTORS” Robert Marsh, Director (Electrical), Johnathan Hart Associates

ECA electrical contractors must undergo a thorough examination of their financial, commercial and technical skills

ONE LESS THING TO WORRY ABOUT. To find an ECA contractor that’s right for you:

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