THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 10 FEBRUARY 2011
FMWorld www.fm-world.co.uk k
CASE STUDY:
Post-occupancy review of a multitenanted building BRIEFING:
Private equity under the spotlight
THE AGE OF CHANGE
How an ageing population is ushering in a new kind of office
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VOL 8 ISSUE 3 10 FEBRUARY 2011
CONTENTS
12 | Olympic contracts
16 | Leeds City Office Park
20 | An ageing workforce
NEWS
OPINION
FEATURES
6 Councils told to consolidate buildings to save money 7 Kier responds to working at height accusations 8 Work begins on London’s ‘Walkie-Talkie’ building on Fenchurch Street 9 FM 100 poll: who should get the Olympic venues after the 2012 games? 10 Business news: FM firms beef up in advance of take-over bids in uncertain climate 11 Mitie reports a strong start to business in 2011 on back of key wins 12 Contracts for several major Olympic venues go to market 13 Mouchel in confident mood after continued support from banks
14 Diary of a facilities manager: David Walker’s regular look at the daily challenges he faces in his working life 15 Five minutes with Sheffield business student Jagveer Landa 46 Felicity Messing
MONITOR
26| Private equity
16
Leeds City Office Park: Cathy Hayward visits a £10m multi-tenanted business park in Leeds to conduct a post-occupancy review
20
Demographic change: An ageing population and the growth of a knowledge economy will reshape the office of the future, explains Jeremy Myerson
26
Private Equity: Richard Holden demystifies a powerful concept in business by-outs, which can realise a company’s potential and create wealth
28 Legal: Fire alarm legislation 30 Technical: Overview of energy saving incentive schemes 31 How to: harvesting rainwater 33 Insight: market intelligence
REGULARS 33 36 41 42 43
IPFMA news BIFM news Diary of events People & Jobs Appointments
For exclusive online content including blogs, videos and daily news updates
visit fm-world.co.uk FM World Jobs – the best place to find FM career opportunities online COVER IMAGE: Phil Wrigglesworth
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Redactive Publishing Ltd 17 Britton Street, London EC1M 5TP 020 7880 6200 www.fm-world.co.uk EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Cathy Hayward ⁄ news editors: Louisa Roberts and David Arminas ⁄ sub editor: James Richards ⁄ assistant editor: Natalie Li ⁄art director: Mark Parry ⁄ art editor: Daniel Swainsbury ⁄ picture editor: Sam Kesteven
CATHY HAYWARD EDITOR COMMENT
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ADVERTISING AND MARKETING email: sales@fm-world.co.uk display sales executives: Adam Potter (020 7880 8543) and John Nahar (020 7880 6230) ⁄ recruitment sales executive: Stephen Fontana PRODUCTION production manager: Jane Easterman production executive: Aysha Miah PUBLISHING publishing director: Cathy Hayward Forward features lists and media pack available at www.fm-world.co.uk/about-us SUBSCRIPTIONS BIFM members with FM World subscription or delivery queries should call the BIFM’s membership department on 0845 0581358 FM World is sent to all members of the British Institute of Facilities Management and is available on subscription to non-members. Annual subscription rates are UK £110, rest of world £130. To subscribe call 020 8950 9117 or email fm@alliance-media.co.uk – alternatively, you can subscribe online at www.fm-world.co.uk/about-us/subscribe/ To order the BIFM good practice guides or the FM World Buyers’ Guide to FM Services call Natalie Li on 020 7880 6229. EDITORIAL ADVISORY BOARD Simon Ball, business development manager, Interserve ⁄Jason Choy, director, Persus⁄ Ismena Clout, energy consultant, powerPerfector ⁄ Nick Cook, managing director, Haywards ⁄ Rob Greenfield, director for health, safety, environmental and quality, Sodexo ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Lionel Prodgers, principal, Agents4FM ⁄ Chris Stoddart, general manager, Heron Tower ⁄ Jeremy Waud, managing director, Incentive FM ⁄ Jane Wiggins, freelance lecturer and FM author ⁄ Chris Wood, senior associate at Advanced Workplace Associates
Average net circulation 11, 654 (Jul 09 – Jun 10) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM) by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Pensord ISSN 1743 8845
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hen Sky Sports presenters Richard Keys and Andy Gray indulged in a few off-air comments about female assistant referee Sian Massey and West Ham vice-chairman Karren Brady during the Liverpool and Wolves football match late last month, they thought that was the last they’d heard of their banter. But what they thought was a private off-air chat turned out to be an extremely public one, when transcripts of their conversations were published in the Sunday newspapers and the video became one of the most watched clips on YouTube. Gray was sacked from his job and Keys swiftly resigned. Keys and Gray are hardly the first people to be caught out in that way. The tabloid archives are full of celebrities recorded saying things when they thought the camera, microphone or tape recorder was off (often with hilarious consequences, at least for the headline writers); employees have been sacked for making disparaging remarks about their employers on Twitter and Facebook; and personal and business relationships have broken down when the wrong person was sent the wrong email. Sending the wrong communication might lead to some pretty dire consequences but sending no communication at all can be even worse. Last week I visited the FM team of a major retailer embarking on a large facilities management project, which has been in the planning stages for two years. My visit coincided with the head of FM presenting the new project to the company’s purchasing department and I was invited to sit in on the meeting to get an overview. I naively assumed that the presentation was the latest update on the project to the procurement team but I couldn’t have been more wrong. This was the first time the head of purchasing and his team of regional purchasing managers had heard about the plans, despite the proposed strategy affecting their day-to-day roles. After the meeting I quizzed the FM about this, and was told that the purchasing (and other) departments in the company had been consulted about the project since its inception but had not responded. It turned out that few people understood what FM was in the organisation and even fewer cared – despite the FM team playing a key role in managing the organisation’s core business, its retail stores. Clearly there are two sides to every story and maybe the company’s other departments weren’t that interested in what FM was all about. But the success of that FM’s particular project lay with other departments changing the way they worked so communicating the plan was an essential part of the strategy. Sometimes us facilities professionals are very good at doing the technical and practical job of an FM but terribly bad at communicating to other people. If we remember to tell people that the loos on the first floor will be shut next week, it will be a brief note on the door saying ‘out of order’. Instead we need to adopt some PR skills and promote why we’re doing something and the benefits: ‘Apologies that these facilities are closed. Your newly-refurbished bathrooms will be unveiled next Monday’ is a much more positive message. Good communication is so essential to the success of what we do. Getting it wrong is unlikely to end up with public shame like Gray and Keys but could lead to professional obscurity, project failure and even prosecution if we fail to communicate important legal issues. FM
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“SENDING THE WRONG COMMUNICATION MIGHT LEAD TO SOME PRETTY DIRE CONSEQUENCES”
Tel: 0845 0581356 email: admin@bifm.org.uk web: www.bifm.org.uk
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Local councils told to sell off its buildings Councils in England could save £7bn a year by using fewer buildings and putting several services into one building, according to a new report. The report, Rationalising Local Government: Sustainable Estate Management, from the Westminster Sustainable Business Forum and led by Conservative Matthew Hancock MP, contains key recommendations for how “local government can manage its estate in different ways through partnerships”. It suggests that councils sharing their buildings with other local service providers can cut their space requirements by up to 30 per cent. Local authorities also can save £190 per square metre a year by running a more sustainable building. Hancock has argued for councils to act now as savings could be made even though the property market is depressed. “We found these enormous savings that some councils had managed to achieve, yet some councils aren’t moving in this direction,” Hancock said. Richard Kemp, vice-chairman of the Local Government Association said he “broadly welcomed the report” and councils have been doing many of the recommendations for a long time. Hancock said the report showed that councils that have consolidated buildings have done so quickly and with greater savings sooner rather than later. “Councils have to be innovative,” he said. 06 | 10 FEBRUARY 2011 | FM WORLD
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Kemp agreed, but said it is a wider issue for government. “Why aren’t Job Centre Plus centres alongside the council’s
JOHN BOWLING
DAVID ARMINAS newsdesk@fm-world.co.uk
Birmingham council: cutting its estate
one-stop shop. “It’s because we can’t get the Department for Works and Pensions to move on this.” Hancock noted that Suffolk is creating a single estate for public services and is expecting to make savings of £1.6m. “It’s an odd argument,” he said, “that councils should hold onto property because prices might be higher next year.” Kemp pointed out that Suffolk will have taken two or three years to get to that point. The report noted that Birmingham City Council plans to cut its estate from 55 to 8 buildings to save an estimated £100m. Two-thirds of government buildings are owned by local councils – around £50bn worth of buildings in total.
ISTOCK
SECURITY
The truth behind the £1m lightbulb
Make up and fashion tips for UBS staff DAVID ARMINAS newsdesk@fm-world.co.uk
Swiss bank UBS in Zurich will revamp its much-derided 44-page dress code that critics said went too far for their 1,500 front-ofhouse staff. UBS suffered a dressing down by global news and social media outlets for creating an over-sized big brother-style guide to looking good and smelling sweet. The document stated that women should wear skin-coloured underwear, as well as directing them to certain perfumes and outlining various ways to apply make-up. Employees should never “wear shoes that are too small” because “there’s nothing worse than a twisted smile”.
Staff were given instructions on knotting a tie and advised to stay away from nose-offending foods made with garlic and onions. Bank spokesman Andreas Kern in Zurich denied the plan heaped embarrassment upon the company, but admitted that UBS will make the code less onerous. “We are reviewing what’s important to us,” Kern said. “People made fun, but it didn’t damage to our reputation.” UBS wants to a create smart, identifiable, uniform image, the
code said, which foster a sense of “competence, formality and sobriety”. Dark grey, navy blue or black clothing was recommended. Also, knee-length skirts were advised but beards for men were frowned upon. No details on the length or content of the revised style document were available from UBS in Zurich. UBS in London said they were not affected by the dress code in Zurich.
UBS wants to create a smart, identifiable, uniform image which fosters a sense of competence, formality and sobriety www.fm-world.co.uk
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NEWS
BRIEFS Stoke City Council had been charged £1m for routine maintenance, specifically changing lightbulbs, as scaffolding had to be erected for each maintenance job, following a ban on the use of ladders. Kier said that the use of podiums or mobile towers were used when the use of ladders was considered inappropriate. “This is for reasons of safety and must come before cost,” the company said. It added that its work at height policy had changed since 2009, when a member of staff died after falling from a ladder. The headline figures of £1m to change lightbulbs were also inaccurate, the company added. “To clarify other misinformation about the costs of scaffolding for this contract, the specific sum of £1.4m is not a regular annual outlay and was for scaffolding to a planned roofing repairs programme.”
Kier Building Maintenance has denied that it has banned staff from using ladders during routine maintenance work, calling reports in the national press unfounded and completely distorted. Stories in The Daily Mail and The Express this month claimed that
PFI schools close Three PFI schools have closed because of falling pupil numbers, despite the government continuing to pay contractors. According to a report in The Telegraph, head teachers said how high costs and restrictions on maintenance work have made PFI schools difficult to manage. One said that, to adjust the heating in his school, he has to contact a call centre, and it can take up to three days for the adjustment to occur. Another complaint, from the same head, was about lighting. “Sometimes I want to show a film or slides in the assembly hall, but I can’t turn the lights off so the kids can see the projector. Eventually, after protest, they gave me a control, but it doesn’t always work,” he said. He added that the inflexibility of PFI contracts meant cuts were more likely to be made to teacher than maintenance budgets. Three schools – in Brighton, Essex and County Down, have been closed due to falling numbers.
PEST CONTROL
London hotels on bed bug alert London hotels should be prepared for a bed bug epidemic, a pest control company has warned. Mitie has warned that hotels in the capital are concerned that they could end up in the same situation as New York hoteliers, particularly as London 2012 approaches. Mitie says that it has seen a massive increase in calls for advice on how to prevent a similar occurrence. Oliver Madge, chairman of the Bed Bug Foundation, said people are worried about the potential impact on London. “Like New York, it is a high density multi-dwelling city with lots of people travelling through it on business and leisure.” “There is a misconception that bed bugs only dwell in dirty www.fm-world.co.uk
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DREAMSTIME
LOUISA ROBERTS newsdesk@fm-world.co.uk
premises or lower income areas and unfortunately this contributes to a complacent attitude about the threat they pose, he added. The reality is that bed bugs are not normal pests like cockroaches – they are not attracted to food, they can live for months without feeding on humans. London will always be susceptible
to bed bug infestations, said Richard Moseley, technical director of the British Pest Control Association. “There’s no doubt that bed bug activity is on the rise,” he said. But some people who get bitten by bed bugs will hardly feel it and also have no reaction, so they won’t complain to hotel staff. For FMs who have had complaints from hotel guests, they should take advice on what to do. Applying over-the-counter chemicals may not work that well and by applying them in only one area, the bed bugs migrate to other untreated rooms and corridors. The common misconception is that they live only in beds. Not so, warned Moseley. They can be behind pictures and skirting boards, in carpets and even inside DVD boxes.
Green jargon gets the boot Businesses that wish to buy green products and services, but are confused by the latest jargon will be able to make more informed judgements following the introduction of new government advertising guidelines. New environmental terms including ‘negative carbon footprint’ will be explained clearly as part of Defra’s new ‘Green Claims Guidance’ which helps businesses describe the environmental credentials of their products. The guidance encourages businesses that offer green products and services to ensure that their environmental claims are relevant and clearly presented, and that that can be substantiated.
IFM call for papers Organisers of the 4th International Congress for Facility Management have sent out a call for papers from potential speakers. Papers on topics including facilities management outsourcing, energy and sustainability in FM, FM in SMEs, FM in communities, process re-engineering and IT support in FM and value added advantages in FM. Papers written and presented in English are welcome, and lectures will be translated into English and German. The 2011 event will take place at the Vienna University of Technology. The deadline for papers is 25 March. For more information and to register and send your papers, contact: kongress@ ifm.tuwien.ac.at
FM jobs guide launched Liz Kentish, the FM Coach and chair of the BIFM’s Women in FM special interest group, has launched a new eBook called The Hunt is On, a guide to finding a new job for people working in facilities management. In 8 chapters, The Hunt is On helps facilities managers work out what their ideal career is, find the perfect employer, plan the job hunting process, find out how to get the most out of networking, develop their own personal brand through social media, how to write a great CV, prepare for the interview process from planning how to answer questions to negotiating a lucrative deal, and top tips on how to make a great start in that new role. The Hunt is On is available at www. letstalkfm.co.uk FM WORLD | 10 FEBRUARY 2011 | 07
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PROJECT OF THE
FORTNIGHT NEWS BULLETIN
BIFM Fellow Stuart Evans dies suddenly Stuart Evans, the immediate past chair of the Fellows forum, died unexpectedly in January. Evans was a respected fellow of the institute and had contributed enthusiastically in a number of volunteer roles. He was responsible for setting the fellows’ direction to support the BIFM’s mission and objectives, was a judge of the BIFM Awards and had recently signed up to be an assessor for the new BIFM qualifications. “Stuart will be sadly missed as he was liked by all and always had a story to tell about his vast experience in facilities management,” said BIFM CEO Ian Fielder. Evans retired from London Transport and then carried out a number of key roles as an interim manager in local authorities including Aylesbury and Haringey. He and his wife, Jane, recently moved to Bridport in Dorset to enjoy retirement. News of Stuart’s death came as a great shock, said former BIFM chair Peter Cordy. “During my time as chairman of the institute, Stuart and I worked closely together and I very much valued his support in his role as chairman of the Fellows Committee. He was a passionate supporter of the BIFM and a major contributor in ensuring that the role of the Fellows as ambassadors for the Institute was recognised.”
UK trails behind in Green race, bosses say
LAND SECURITIES
Work begins on London’s Walkie-Talkie The latest London skyscraper with a silly name, to add to the Gherkin (30 St Mary Axe), and future developments the Cheesegrater (22 Leadenhall) and Darth Vader’s Helmet (Walbrook Square), is the Walkie-Talkie, or to give it its official title – 20 Fenchurch Street. Completion of the ground floor of the Walkie-Talkie is planned for February 2012 – piling for the project began last month. The building was designed by Rafael Vinoly, whose work in progress includes the Cleveland Museum of Art and the redevelopments of the Battersea Power Station, and Manchester City Football Club. Developed by Land Securities and Canary Wharf Group, the Cheesegrater will be completed in 2014. The 37-storey, 690,000 sq ft building will provide 360° degree views on each floor, and the building will be topped with a private roof garden. Land Securities said that the new building will bring Grade A office space to a central London market in 2014 at a time when more than 3m sq ft of leases are expected to expire or see breaks potentially exercised during the next four years.
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The country’s leading decision makers believe that Germany is better prepared than the UK to take advantage of the global green business market. New research from the Carbon Trust shows that only a third of UK businesses are investing in green products and services, a figure which shows the country is lagging behind. Tom Delay, CEO of the Carbon Trust, said that the consequences of British business failing to grasp ‘green growth’ is “almost too horrific to consider”. “Businesses need to look beyond the short-term financial reporting cycle and place some smart, early bets on the future,” he said. A third of business leaders questioned by the Carbon Trust, including Ian Cheshire, group chief executive of Kingfisher and Richard Evans, president of PepsiCo, UK and Ireland, said that Germany is best prepared to benefit from ‘green growth’. Cheshire said: “Rising energy prices are one of the biggest worries facing British businesses and yet by taking some relatively simple measures, energy bills can be drastically reduced to generate ongoing annual benefits for a bottom line. I’m sure many business leaders recognise the opportunities green growth represents, yet very few are actually investing to enable them to capitalise on this market.”
Vulnerable workers receive guidance on their rights Temporary, low-paid and part-time workers will receive advice on their employment rights with the help of a new guide. The TUC has launched the first in a series of newsletters to help vulnerable workers in the workplace. Enforcing Minimum Workplace Rights and Bargaining for More is published by the TUC’s Union Modernisation Fund (UMF) Vulnerable Workers Project (VWP) and contains information for vulnerable workers and union reps about how to secure the national minimum wage (NMW), and an update on new equal treatment rights for agency workers which will apply from October 2011. The VWP will launch a new website next month which will outline the basic employment rights for different categories of vulnerable workers. The second edition of the newsletter will be available in April.
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West Ham 19%
FM 100 POLL
WE ASKED 100 FMS… Who should get the Olympics 2012 stadium after the Games have ended? Spurs pipped West Ham United as the football club most FM World punters would like to see occupy the Olympic stadium after the games. Who gets the stadium and what shape it eventually takes remains to be seen, after the Olympic Park Legacy Company put back its decision for the main 80,000-seat London 2012 Olympic stadium. There are proposals from two London football clubs, as well as an option from the Legacy Company. A quarter opted for the third, non-footie option, that of the
Legacy Company itself. The OPLC is considering converting the stadium into a 25,000 seat, mixed-use venue. An athletics legacy is one of the key promises that London 2012 made to the International Olympic Committee when it won the right to stage the Olympic Games. Legacy use of the stadium has been designed in from inception of all the Games buildings and venues. The stadium was designed to be dismantled down to a 25,000-seat venue that would keep its track and field facilities surrounding a sports field.
Tottenham 20%
Olympic Park Legacy Co. 19%
Don’t care 37%
But after the dust has settled, a full 37 per cent of respondents said they didn’t care what happened to the venue. “The fact is, London’s Olympics bid is based on a lie if the running track is removed,” said one West Ham supporter. Another said “this should all
have been decided at the time the bid was submitted”. He said, “I do feel there is a lesson here for facilities managers – a bid team making promises and assuming others (the mobilisation and operational teams) will deliver them months or years later; sounds all too familiar to some of us.”
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ANALYSIS
Firms build muscle amid take-over bids GRAEME DAVIES newsdesk@fm-world.co.uk
The year has begun with a considerable amount of activity in the FM sector as various participants jostle for position ahead of the expected surge in outsourcing coming our way from the UK public sector. With spending cuts on the horizon, FM providers are looking to bulk up and widen their offering in a bid to avoid being squeezed by the inevitable loss of some contracts, and also to allow themselves to compete for the new business likely to be offered to the market. With bigger players such as Capita and Serco already holding dominant positions in the outsourcing market, smaller operators are looking to consolidate as a way of giving themselves a chance of grabbing a decent slice of the pie and not finding themselves in the position that accounted for Connaught and Rok last year. For example, at the end of January, Costain sweetened its bid for Mouchel in an effort to see off rivals who are rumoured to be monitoring the situation. Costain hopes that by adding £20m to the value of its offer, taking it to around £170m, it might persuade Mouchel’s shareholders to accept its offer despite talk that bigger players such as Carillion, Balfour Beatty and Capita are waiting in the wings to pounce. Indeed, it could be argued that if Costain fails to bulk up by acquiring Mouchel it could, in time, become a target for larger rivals itself. 10 | 10 FEBRUARY 2011 | FM WORLD
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Mouchel has been in this situation before. Last year it rejected a cash and shares offer from VT Group, which was swiftly followed up by VT Group itself being snapped up by Babcock International. Lower down the market, AssetCo, which provides outsourced services to fire authorities and recently courted some controversy when it provided temporary staff to London Fire Brigade during a strike, has also been targeted by predators, admitting that it is in
early stage talks with bidders although the identity of its potential buyer is not yet known. On the other side of the coin, Serco has been temporarily thwarted in its efforts to grow globally after it was reported to have pulled its offer for SRA of the US. The mooted $2bn deal would have seen Serco become one of the largest overseas service suppliers to the US government and signifies the global ambitions of companies such as Serco who feel they have already created a strong franchise in the UK and can expand more quickly by buying overseas growth. The ongoing consolidation activity indicates a further maturing in the sector as ever larger players aim to dominate the space. And a survey on the outsourcing market in Europe, Middle East and Africa in the fourth quarter of 2010 by TPI
illustrates the size of the prize available. In commercial contracts alone, the aggregate value of contracts in the market in the fourth quarter rose by 81 per cent compared with the previous quarter to around Ð10.5bn. Outsourcing in the commercial sector in the UK declined in 2010 but public sector outsourcing grew strongly, accounting for 77 per cent of the total contracted value. In further evidence of a concentration of power, there was a trend towards using fewer providers to provide more services. Some form of partnership, consolidation or merging of small-to-medium-size players may be the solution for them getting that larger slice of the cake, as the government has oft stated is its desire. Graeme Davies writes for Investors Chronicle
Contract wins
NEW BUSINESS Emcor has won a contract at four Department of Health sites, including the department’s Whitehall head office. The contract covers more than 807,000 sq ft in London and Lancashire. Services include energy and waste management, guarding, cleaning, porterage, messenger services, reception, M&E, fabric maintenance, relocation and pest control.
Compass picked up a nine-year contract with Portsmouth International Port to operate a retail area at the passenger terminal which opens at Easter 2011. The £1.2m in annual revenue contract provides an Amigo convenience store, a Costa Coffee café, a bar and a World Marche restaurant with balcony views overlooking the port.
Fleet Alliance has won a contract to manage Europa Support Services’ fleet of 350 cars and commercial vehicles. Europa employs around 2,500 staff and operates a fleet of around 230 commercial vehicles and 120 cars throughout the UK. The aim is to make savings of between 8 and 10 per cent.
Wilson Vale has won a £500,000 catering contract with biotech company Amgen for 750 employees across two sites in Cambridge and Uxbridge. The win comes after Wilson Vale’s financial year-end results to December 2010 show annual turnover is up around 10 per cent on 2009
at £13m. The company now holds 65 contracts and employs 550 staff. Wilson said it would like a turnover of £15m by 2012. Serco has won a 25-year contract at New York University’s main campus in Abu Dhabi. The campus will include classrooms, libraries and IT facilities, laboratories, student and staff housing and sports and drama facilities. Balfour Beatty reached financial close for the £80m Hertfordshire Schools scheme for the design, construction and FM for two secondary schools and a special educational needs school. Two of the schools will be co-located onto one site. Balfour will invest £4.5m into the 25-year concession, as well as design and build of the third school, and maintain it for 10 years. Mitie has been awarded a 10-year £110m repairs and maintenance contract for 14,000 homes in East Anglia, London and the south east. The contract, awarded by property management firm Orbit Group, starts in April. www.fm-world.co.uk
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Mitie mobilised a new contract with Vodafone last year
Mitie has made “good progress during the year to date”, securing new contracts, and retaining and extending work with clients. Earnings for the full year are expected to be in line with management’s expectations, Mitie said in a trading update. Both facilities management and technical FM divisions have performed well in the private sector and Mitie expects to see increasing public sector opportunities over the next twelve months. The level of contract awards across the group has increased since October.
ALAMY
Strong start to 2011 for Mitie on back of FM
BUSINESS BRIEFS
“However, we have seen little recovery in our more cyclical markets within property management and there is risk of some delay in delivering both secured and prospective project work before the year end,” the statement said. “We are pleased with the progress in our asset management division where we are seeing a strong pipeline of energy and technical infrastructure projects. Last November Mitie mobilised a new contract with Vodafone, a five-year agreement, with two
potential one-year extensions, for integrated FM services throughout the Vodafone estate in the UK. Mitie recently won a place on a framework agreement for NHS building and engineering maintenance services that allows it to bid for contracts across 15 service areas. Contracts available to Mitie include air handling units, fire systems, boilers and associated plants, security systems, portable appliance testing, fixed wire testing and automatic doors.
Carillion year starts with key wins Carillion reported a “positive” start to 2011 with major contract wins, including a £45m deal to build new, and refurbish existing, accommodation at Whittington Barracks. Work on the contract for Defence Estates will start in September with completion due in February 2014. Carillion picked up a £21m contract from Argent to design and build a social rented and shared equity apartment building as part of The Kings Cross Partnership’s £3bn Kings Cross regeneration scheme in London. The group expects to report continuing good growth in underlying profit before tax and underlying earnings per share. Year-end net cash of well over £100m has helped make it a good www.fm-world.co.uk
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start this year, the statement said. It will announce its preliminary results for the year to 31 December 2010 on 2 March. Secure and probable orders within support services are around £190m. This includes a £25m, fiveyear deal for hard and soft facilities management services to the Land Registry’s estate of 37 properties. A 50:50 Carillion joint venture has won support services contracts worth some £80m over the next five years, including contracts hard and soft facilities management for Dow and property management services for Enexis. BAA appointed Carillion as one of three contractors who will provide mechanical and electrical engineering services and fabric maintenance at Heathrow Airport worth up to £75m over three years.
“We have made a positive start to 2011, following our strong performance in 2010, for which we expect to report good profit and earnings growth,” John McDonough, group chief executive, said. “New order-intake remains healthy and we have secured new orders plus probable orders worth some £350m. LSE Total revenue, £bn 2005 2.2 2006 3.5 2007 4.0 2008 5.2 2009 5.4 Underlying profit before tax, £m 2005 55.4 2006 82.6 2007 101.8 2008 157.5 2009 182.2 (Source: Carillion Factsheet 2010)
Babcock goes with the flow Babcock reported a stable order book that reflects a “constant flow” of new contracts, renewals and contract extensions. Work in its support services units had remained the same for the past six months, as customers’ budgets remain constricted. Successful rebids for the division include a £120m, six-year baggage handling contract for BAA at Heathrow. Integration of the VT Group should deliver merger benefits of £50m with annual efficiencies of £8m already generated.
Morrison links with council Repairs and maintenance provider Morrison has set up a partnership with North Lanarkshire Council to deliver repairs and maintenance services to 1,000 council-owned public buildings. The 10-year partnership Morrison Scotland is worth £30m a year and includes 24/7 housing and commercial property maintenance services, medical adaptations, school refurbishments and blacksmith products. The council owns a third of the business.
London in frame for ISS London remains a possibility for a flotation this year by Danish global support services business ISS, a report in the Daily Telegraph said. The £1.88bn listing it is still planned for the spring, group chief executive officer Jeff Gravenhorst said. “It would be Copenhagen or London,” he said. “That’s a review we’re doing at the moment. It may be both.” The move would put the business back into public ownership after it was bought in 2005 by the consortium of EQT Partners and Goldman Sachs Capital Partners and was delisted from the Copenhagen Stock Exchange. FM WORLD | 10 FEBUARY 2011 | 11
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FM BUSINESS FIND OUT MORE: FM-WORLD.CO.UK
BUSINESS BRIEFS
CONTRACT
Contracts at Olympic venues up for grabs LOUISA ROBERTS newsdesk@fm-world.co.uk
The Olympic Park Legacy Company has gone to the market with a 10-year facilities management contract for the 2012 aquatics centre and multi-use arena. Organisations have around seven weeks to bid to operate the two future Queen Elizabeth Olympic Park venues. “Today we have launched a formal expressions of interest process for operating the aquatics centre and the multi-use arena after the Games,” the OPLC said. “Organisations will also have the
cultural, community and business events. Some of its 7,500 seats are retractable to extend the field of play and there is potential for a health and fitness centre. The operators will be appointed by January 2012 so they can work with the building’s Games-time operations and manage their postGames fit-out. It is anticipated that the contracts will run for ten years. Interested parties have until 23 March to make a formal bid for the venues by completing a prequalification questionnaire, and until 2 March to make a formal bid on the estates and facilities management services.
opportunity to bid for contracts to maintain the future Queen Elizabeth Olympic Park,” the OPLC said. “From today, Estates and Facilities Management Services including park maintenance, horticultural, waste management and security are also being put out for expressions of interest.” The Aquatics Centre will have two 50-metre pools and a diving pool, as well as permanent seating for 2,500 people, which can be extended to 3,500. It is expected to attract up to 800,000 people a year. The Multi-Use Arena will be the third largest arena in London, providing sporting, entertainment,
Olympic legacy decision postponed A decision on the legacy use of London’s main Olympic stadium has been postponed to give the government time to better investigate the three proposals. The Olympic Park Legacy Company, which must decide on a post-Games use and design configuration for the 80,000-seat venue, is examining proposals from two London football clubs, as well as the OPLC itself. Tottenham Hotspur want to demolish most of the structure and rebuild it as a major football venue able to stage concerts, but it will have no running track – the most controversial aspect of their proposal. Instead, Tottenham would work with sports and entertainment company AEG 12 | 10 FEBRUARY 2011 | FM WORLD
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LONDON 2012
DAVE ARMINAS newsdesk@fm-world.co.uk
to create an athletics legacy by refurbishing the National Sports Centre at Crystal Palace in London. West Ham proposes to keep the track and convert the stadium into a 60,000-seat multi-purpose venue for football, athletics, T20 cricket, music and community events. The club also will get £40m financial backing from Newham Council. The OPLC also has the option of converting the stadium into a
25,000 seat, mixed-use venue. An athletics legacy is one of the key promises that London 2012 made to the International Olympic Committee when it won the right to stage the Olympic Games. The stadium was designed to be dismantled down to a 25,000-seat venue that would keep its track and field facilities surrounding a sports field. The London stadium’s architect Populous, worked on the Sydney Olympic Stadium that was reduced from 115,000 to 83,000 seats. For London’s venue, a so-called cutand-fill design was used based around a permanent landscaped bowl to be formed within the earth for the 25,000 permanent seats. A separate temporary structure for 55,000 temporary seats rises above the permanent base.
Serco ends bid speculation Serco has issued a statement saying it is not in takeover discussions for any business. “Serco Group plc notes the recent speculation regarding a possible acquisition by Serco. Serco confirms that it is not in any discussions regarding any major transaction at this time.” Serco’s statement comes after a report by the Financial Times that Serco was interested in acquiring the US security, defence and health services business SRA International.
Bsria publishes M&E data The latest data on business opportunities available for the M&E sector has been launched in a new report from Bsria. The M&E Contracting Market Report identifies work opportunities and the percentage share of work taken by building services in a range of different premises, as well as newer work opportunities including energy retrofits. The report includes a chapter on the latest KPIs for M&E contractors as well as supply-chain and subcontractor KPIs. It replaces the annual KPI Handbook for M&E contractors and the former M&E Contracting Size and Structure Report.
GMB get legal over contracts The union GMB is to take repairs and maintenance firms to employment tribunals over their handling of Connaught contracts. Last September, Connaught went into administration. Kingston Work Limited and Kier took over some of Connaught’s contracts with Hull council, but did not use Connaught’s workers already employed on the housing repairs and maintenance contracts. The contracting firms were appointed to do the work on an interim basis, GMB senior organiser Les Dobbs, said. www.fm-world.co.uk
3/2/11 17:28:13
ALAMY
Mouchel buoyed by support of banks
DAVE ARMINAS newsdesk@fm-world.co.uk
Mouchel said it is looking forward “with renewed confidence” as it announces a refinancing deal with its bankers, and after rejecting takeover bids. A company statement said Mouchel has now signed new
medium-term facilities two months earlier than originally anticipated. “Under the terms of this refinancing Mouchel has agreed total facilities of £170m that extends to 31 March 2014,” the statement said. The group’s chief executive, Richard Cuthbert, said that the refinancing deal with its banks had provided the group with stability, despite operating in challenging conditions. Mouchel rejected the latest offer from Costain, made in early January and which valued the company at £150m. Mouchel had around £100m of debt.
Costain was on the trail of Mouchel since the company issued a profit warning in October, which saw shares fall by 25 per cent. In the past, Mouchel has said its key relationship banks, Barclays, Lloyds Banking Group and RBS, “remain supportive”. The board said it had made “significant progress” and “we expect to finalise the new facilities shortly”. In February last year, VT Group offered almost 300p a share for Mouchel, before VT itself was taken out by Babcock. Mouchel rebuffed VT Group’s advances.
In November, Bournemouth Borough Council and Mouchel signed a 10-year contract initially worth £15m per year. Mouchel is supporting a council-wide transformation programme to help save up to 40 percent of council budget over the next decade. Apart from FM, Mouchel handles ICT, revenues and benefits. Mouchel will also establish, with the University and Bournemouth and Poole College, a Carbon Management Centre of Excellence to deliver sustainable new technology energy solutions for the public and private sectors.
ARMY FOUNDATION COLLEGE HARROGATE, NORTH YORKSHIRE INVITATION TO EXPRESS AN INTEREST IN PROVIDING SERVICES Expressions of Interest are invited for the provision of one or more services at The Army Foundation College. • • • • • •
Information Technology Services and Telecomms Ground Maintenance Catering and Cleaning Services Clerical and Ancillary Support (Incl. reprographics, mailroom and security) Stores Management Primary Healthcare Support
Interest is invited from experienced contractors who have the capabilities and customer relationship skills to succeed in a PFI/PPP environment. Interest in one or more of the services is encouraged. The procurement of these services will be in accordance with the Market Testing procedures de¿ned within the PFI contract. The successful contractor(s) will be appointed as a subcontractor to the current Facilities Management Contractor for a period of 6 years commencing 4th February 2012.
The Army Foundation College is the Àagship location for phase 1 training of Junior Soldiers aged between 16 and 18. Up to 1344 soldiers are in training with 200 military personnel and 250 civilian staff providing support to the training program. The soldiers undertake a 42 week course which included education, leadership and initiative training and Military skills 70000 m 2 of property provides accommodation, feeding, education, housing, Stores, physical training a Hospital, Church and Messes. Tendered services will include
• • • • • • •
Provision of 1 million meals per annum Supporting 6200 medical appointments Issuing 47000 items of military clothing Managing and issuing 2000 weapons Maintaining 200 acres of grounds Supporting 650 PCs, servers, software and telecoms Managing the site laundry taking 86000 washes p.a
Contractors should state which service(s) are of interest to them and email a single document of no more than 1000 words (no multi ¿le attachments acceptable) to gerard.byrnes@ppp-iml.com which should outline your business competencies, any experience of working in a PFI, Military or public sector environment, experience of managing TUPE and any other matters relevant to the operation of the service(s) and provide 2 customer references Expressions of interest should be made as soon as possible before 25th March. Thereafter shortlisted tenderers will be selected by interview and presentation with tenders issued in July 2010. For enquiries contact Gerry Byrnes 07740 844174
www.fm-world.co.uk PPP.HPH.indd 1
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FM WORLD | 10 FEBRUARY 2011 | 13 24/1/11 16:16:29
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FM OPINION THE DIARY COLUMN DAVID WALKER
David Walker is facilities project manager at Northumbrian Water
“FIXING THE PIPE WAS NO PROBLEM, SINCE THIS SORT OF THING IS, AFTER ALL, OUR BREAD AND BUTTER” T ROU B LE AT M I L L
ften in our profession, simpleO seeming projects take on unforeseen dimensions. This week paperwork causes a hold-up, and extra building work opens up a whole new can of worms The New Year is well and truly under way and the projects I am looking after are now starting to take some sort of shape. At the same time, we have a couple of our major contracts out to tender. I have two projects going on simultaneously, and in their own way both have caused me some minor headaches and frustrations. The toilet/locker room refurbishment at our old head office was planned and designed, then after some negotiation
awarded to the same contractor who had carried out phase two of the office refurbishment. No problems in that aspect of the job, however, after a pre-start meeting, various documentation was not in place and as the job came under the remit of the CDM regulations, work had to be postponed until all the paperwork was submitted to me. The main problem was that the contractor had not submitted the Construction Phase Plan in time, which in turn meant we could not
process the F10 form required for the job to start. However after a few weekend e-mails, we appeared to be in a position to go-ahead, albeit a day or two behind the agreed start date. The second project is 250 miles away in Langford, Essex and involves the construction of a new café/toilets/office and locker room at the Museum of Power. Again this project comes under the CDM umbrella while at the same time English Heritage are also keeping a watchful eye on what we do and how we do it. I am pleased to say all the relevant paperwork was submitted on time and the job started as planned. However, in order to aid future maintenance we decided to construct a manhole for all the waste from the toilets to flow into. Then we discovered a water leak
(yes appropriate I know), which as far as we could tell would or could have been running for years. Fixing the leaking pipe was no problem, since this sort of thing is, after all, our bread and butter. But when the contractor dug down to expose the pipe we found an old oil tank that was buried on top of which the pipe ran. The tank was full of old oil and therefore had to be drained then flushed and then finally capped, again not to much of a problem except we also found an old interceptor tank right where we required the manhole to go. Again, more remedial work was required but after a week’s extra work we were back on track but alas, unfortunately not on programme. Well, if all projects went to plan it would be no fun would it. Bye for now. FM
BEST OF THE WEB The latest views, comments and reaction across the web
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British Institute of Facilities Management LinkedIn: John Harris: I am interested to find out what clients are asking you to do to help reduce carbon footprint and save money. What areas offer the obvious quick wins..? Hal-Luke Savas MBIFM: Hot water is a quick gain, so is zapping and zoning the heating and cooling systems. Watch out for pumps, they can waste
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energy like no tomorrow! Kim Gibbons: Major quick wins are control settings for A/C, (set point and times) we have kept these away from users but do monitor the area temperatures. This cuts back a lot of wild running from the users putting in their own setting. Fine tuning of BMS is simple and effective. LED is a good replacement from low voltage lighting, this is an easy swap out
and companies such as Phillips will provide the cost efficiency is in a simple spreadsheet with pay back times. This helps greatly to justify the cost. If the client has gas, water, electric readings electronically this can be tracked easily to see the trend. Water in the toilets and urinal flushing are another areas to track as these can easily run wild. A longer plan is look at heating boilers and more
efficient A/C as part of CAPEX retrofit/upgrades. Modern equipment is much more efficient than the old and can have tax advantanges. Simon Charman: A big factor to consider do clients have a budget for reducing carbon? If the answer is no then I suggest: using more suitable lamps ie with fluorescents change to a more efficient tube; Turn things off - corridor lights out of hours, fans,
pumps, motors that are unneccessary; adjust time settings - does all HVAC need to be on 24/7, does it need to be on for the full hours of occupation? Potentially turn off 1 hour before ‘closing’; Use draught excluders; Leaking taps?; Reduce size of water volume in cisterns; Reduce frequency of/ vloume of urinal flushing; Is all CHW & LTHW pipework lagged? Leaking pipes? www.fm-world.co.uk
3/2/11 15:55:44
You can follow us at twitter.com/FM_World and cathy_fm_world facebook/fmworldmagazine
BEST OF THE
FMWORLD BLOGS
FIVE MINUTES WITH
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NAME: Jagveer Landa JOB TITLE: Business student UNIVERSITY: Sheffield Hallam
Playing the New Year’s resolution game
David Arminas/news editor, FM World II’ll bet this year was going to be your year for getting into shape. So how’s it goin’? Once again we all started off with good intentions, but our actions may not be in tune with our wishes. That meant resolutions such as pushing away from the dinner table after only one helping, cutting down on cigs and pints, and doing more (or starting to do) exercises. That means taking the stairs in instead of the lift at work. But as we move into February – can’t happen quick enough – probably most of us have long forgotten those New Year resolutions, as we get a guilty feeling about choosing the lift at work. It’s just that we all need a little nudging and encouragement to keep it together, to keep in line, to remain committed to taking the stairs.
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What will people remember you for?
John Bowen/chair of BIFM’s Procurement Sig “At least you sorted the drains out”. Will that be my epitaph? The comment came during a chance meeting with someone who worked for me twenty odd years ago, but whom I’ve not seen for 5 or 6 years. It refers to an incident at a site that I had taken over running the operations at and where there had been a perennial problem with flooding. I had been standing in the car park in the aftermath of the first big summer storm following a project to fix the problems admiring the gently steaming tarmac when my boss squared walked quietly up behind me and said, “There may be doubts as to whether or not Mussolini made the trains run on time, but at least you’ll be able to claim that you made the drains work as your legacy to mankind”.
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Start as you mean to go on
Lauren Grest/FM graduate at Rollright Facilities The third week in January is supposed to be the most depressing week of the year. The weather is cold, your bank balance (and probably your waistline) is still suffering from Christmas excesses and work is ramping up again despite motivation being at its lowest. With these conditions in mind, what is the best way to motivate staff, especially those on the front-line who traditionally have the lowest pay and the highest levels of absenteeism?
I didn’t know what facilities management was before I spent my sandwich year with SGP. I was intrigued that there was a whole industry out there about which I knew nothing. Once you’re turned onto FM, it’s hard to switch off. Now, wherever I go – office, hotel, university, hospital – I always look at the standard of FM delivery and ask whether it could be done better. At Sheffield Hallam I study business in a theoretical context. But when I was at SGP I realised that experience counts for a lot in business; you can read as many business books as you like but they can only provide a certain platform. I spent a month shadowing an operational FM at Punch Taverns in Burton-on-Trent. What I thought was a straightforward office building turned out to be amazingly complex where rainwater flushed the urinals and sound was absorbed by the special ceiling tiles and timber panelling. The environmental technology in buildings today is incredible but users don’t fully appreciate, or understand, it. Tender documents now have the same set of questions as they did five years ago, but FM providers are now giving longer answers. This has made the progress of a tender document from publication to contract award hugely long and labour-intensive, sometimes with little reward at the end of it. FM is such a diverse industry where you could never get bored and that really appeals to students: but they just don’t know enough about the industry yet. Interview: Cathy Hayward
www.fm-world.co.uk
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FM WORLD | 10 FEBRUARY 2011 | 15
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FM FEATURE CASE STUDY CATHY HAYWARD
OWNER: CANADA LIFE PROPERTY MANAGEMENT/FACILITIES MANAGEMENT: SANDERSON WEATHERALL ARCHITECT: WATKINS GRAY INTERNATIONAL M&E MAINTENANCE: WATSONS BUILDING SERVICES CLEANING: FIRST CLEAN SERVICES PEST CONTROL: ECOLAB INTERNAL PLANTING: PROSPECT PLANTS EXTERNAL LANDSCAPING: GROUND CONTROL SECURITY: AXIS SECURITY CONSTRUCTION COST: £10M SIZE OF BUILDING: 80,000 SQ FT EPC RATING: 73 CAR PARKING SPACES: 155, 12 OF WHICH ARE DISABLED
LEEDS UNITED Cathy Hayward visits the site of a major multi-tenant building, Leeds City Office Park, which juggles the needs of several tenants and has brought bars and restaurants to the local area
Photography: Jim Varney 16 | 10 FEBRUARY 2011 | FM WORLD
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ost of the projects and facilities that FM World features are single occupancy, flagship buildings – aspirational facilities such as KPMG’s new Docklands HQ or unusual buildings such as the Great North Museum in the last issue of FM World. It’s something that some readers occasionally find frustrating: they want to see buildings which reflect their own problems and experiences,
M
especially those in multitenanted buildings. So when the magazine was invited to visit the third phase of development of Leeds City Office Park, an 80,000 sq ft multi-tenanted building, built five years ago, to conduct an informal postoccupancy evaluation, we jumped at the chance. The initial project brief from owners Canada Life to architects Watkins Gray back in 2001 was to design a speculative office building www.fm-world.co.uk
3/2/11 15:57:17
LEEDS CITY OFFICE PARK
The business park was built on the site of a brewery at a cost of £10m
to complete the third and final development phase of the site on the site of a former brewery in the centre of Leeds. The other two low-rise office blocks were already constructed and occupied by serviced office provider MWB and energy company Centrica. Number Three Building is a three-storey block and the site’s most prominent building as it borders Meadow Lane, a major thoroughfare to the city. www.fm-world.co.uk
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It was considered by the Leeds City Council planning department to be one of the city’s gateway buildings. It is sympathetic to its environment – the road-side façade mirrors local brick buildings with a panel wall of terracotta cladding, while the three other sides which open onto the site’s landscaping and the other buildings are glass, complemented by sun-shading louvres. Externally, the building has aged well. It looks new and modern, yet part of its environment, thanks to the
considerate design from early in the planning phase. At the core of the building is a light-filled atrium which forms the main entrance to the offices and includes the main reception, two lifts and toilets. It was intended, according to Peter Rowell, associate at Watkins Gray, to be “a lively space with occupants circulating at each level.” Canada Life was keen to attract one high-quality tenant with a Cat A fit-out, good parking (155 spaces) and proximity to the station and city centre. But Watkins Gray also built in flexibility by placing the toilets and escape stairs in the core to ensure that the building could have multiple occupants. Each 18-metre wide floorplate was designed to divide into one, two or three separate lets with reception spaces at each tenant’s entrance. Canada Life didn’t get its flagship tenant and Number Three Building ended up being occupied by three different organisations, with space to spare. International Personal Finance took half of the first floor and all of the second floor in 2007; Ceridian took up part of the remainder of the first floor in September 2009; and the Audit Commission took up half of the ground floor in April 2010. As a result, half of the ground floor and part of the first are unoccupied, however negotiations are underway for the first-floor segment.
“The building looks new and modern, yet part of its environment, thanks to considerate design in the planning phase”
FM WORLD | 10 FEBRUARY 2011 | 17
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FM FEATURE CASE STUDY CATHY HAYWARD
Preventative planning has maintained the site’s fresh feel
18 | 10 FEBRUARY 2011 | FM WORLD
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Subsequently, the atrium, which could have been left open at the upper levels under single occupancy, has had to be glazed due to fire regulations, separating the atrium from the floors. The atrium has become more of a dead space than the architects originally intended – and a large empty floor space on the ground floor as you arrive does little to attract the visitor or create that sense of lively environment. As Rob Sweeney, facilities manager at International Personal Finance, says: “We rattled around here on our own for three years until the other tenants joined. Visitors would often miss us, thinking that it was an empty office block.” Where Number Three Building does score highly, five years down the line, is in acoustic design. The building itself forms a barrier from the busy road. The entrance is shielded from the traffic, while smaller windows on the north end, which abuts the road, prevent traffic noises penetrating the office floors.
Of course, this was achieved by using air-conditioning throughout, but the building was still given a Breeam Very Good rating – at a time when sustainability was far less fashionable than today. Part of that success was down to the provision of good cycling facilities including cycle racks and three showers on site. The building’s fabric has also stood the test of time (and traffic). Apart from the usual scuff marks on the white paint inside the entrance, the paint and woodwork looks as new and the glass clean. The roof, where all the plant is housed, is also testament to good planning – the plant room was pre-fabricated off site and dropped onto the roof, which saved time during construction, and space was left for tenants’ plant which avoided shifting things around at a later date. A strong planned preventative maintenance schedule has kept the building with few signs of deterioration. Despite the lack of a separate goods lift, the www.fm-world.co.uk
3/2/11 15:59:25
LEEDS CITY OFFICE PARK
The multi-tenant site boasts a Breeam ‘Very Good’ rating
passenger lift shows few signs of damage, since it is padded out when used for heavy goods. The challenge for the landlord, and its property and facilities management representatives Sanderson Weatherall, is managing the expectations of tenants and the relationships between the tenants. “We have to make sure they all get on well and are aware of each other’s business needs, and that they all feel they’re getting good value for money,” says Matthew Lawrence, Sanderson Weatherall’s associate partner. This is more challenging because each of the offices is very different. International Personal Finance has high-spec facilities with high square footage-perperson, a large number of meeting rooms with several cellular offices for senior staff and a café. The walls are full of striking art and there is a strong use of rich colour throughout and luxurious carpeting. In comparison, Ceridian and the Audit Commission have denser layouts and more simple office facilities. Also different is the tenants’ facilities management set-up. International Personal Finance has a dedicated FM in Rob Sweeney; Ceridian has operations manager Lisa Illiffe on site (FM is part of her role along with HR and payroll) but the main FM contact is offsite; and the Audit Commission’s www.fm-world.co.uk
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estates department is based off site with the main FM contact in the building being receptionist Linda Webster. They are the key contacts for building manager Nigel Ratchford, who is on site three times a week (he also works at Sanderson Weatherall’s other buildings in the city) and the security team deputises for him in his absence. What has changed considerably in the five years since the building was occupied is the environment around the site. “What was, five years ago, almost an out-of-town site, is now part of the city centre. So much has grown up around it,” says Sweeney. It used to be near the city’s red light district, but as the city has grown, that area has been pushed further back and the area is full of trendy bars and restaurants. It’s difficult to accurately describe Number Three Building in Leeds City Office Park because it’s not just one building and one culture, but four different environments: the common parts and the three tenants’ areas. The decision to opt for flexibility has paid off – the flagship tenant has failed to materialise but the building is still successful (if less thronging). Once the remaining vacant space is filled, Number Three Building should become the business hub the designers intended. FM
BUILD TIMELINE
June 2001 Canada Life acquires site
May 2001 Architects Watkins Gray appointed
August 2002 Planning consent given
May 2005 Construction starts
June 2006 Practical completion
2006 International Personal Finance takes first and second floor
December 2009 Ceridian takes space on first floor
March 2010 Audit Commission takes ground floor
FM WORLD | 10 FEBRUARY 2011 | 19
3/2/11 16:00:19
FM FEATURE JEREMY MYERSON
AGE CONCERN
The growth of an ageing population and the rise of a knowledge economy will usher in a new type of workplace, says Jeremy Myerson
n the early years of the 21st century, the world of office work stands on the brink of transformational change. For facilities managers, two trends are most pressing in this shifting landscape. Firstly, today’s workforce is older than at any time in human history; and, secondly, this workforce will increasingly be employed in the production and distribution of knowledge, rather than goods and services. This combination of an ageing workforce and the rise of the knowledge economy gives rise to a growing belief that a different type of workplace will be required to accommodate these changes. The paper-shifting office modelled on the time-andmotion studies of the factory floor and geared to the dominant economic model of Taylorism (after Frederick Taylor) emerged in the early 20th century. A new, digitally-driven workplace may emerge that is more flexible in use of time and space, more welcoming to its workforce, more tolerant of the frailties of ageing and more geared to the needs of knowledge interactions. FMs are already getting to grips with the practical implications.
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The ageing workforce Changing demographics have a clear-cut, profound and entirely predictable impact on the workplace. Population ageing is a worldwide phenomenon due to falling fertility rates, better healthcare and nutrition, early childhood immunisation and improving survival rates from chronic diseases such as cancer. It is now well understood that the share of older people over 65 is increasing almost everywhere and that the pension provision for those retiring from the workplace has been hit by the effect of falling share prices on pension funds. While we enjoy the prospect of longer lives, by pushing the limits of human longevity ever upwards, we must be aware that the ratio of potential workers 20 | 10 FEBRUARY 2011 | FM WORLD
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(aged 15–64) to the over-65s is declining rapidly. This leaves governments worldwide with a major headache in figuring out how to pay for the welfare costs of the elderly with a shrinking workforce in a fiercely competitive global economy. Japan and Europe have the fastest ageing populations – nearly one-third of Japanese citizens will be over 65 by 2030 while one in two European adults of working age will be over the age of 50 by 2020. Other nations face the same steep demographic curve.
Rise of the knowledge economy Why has knowledge come to the fore so strongly in thinking about the workplace? This is because the new workplace is set to run on creativity and brainpower – much of the repetitive process work that once occupied large numbers of staff in offices within developed economies is today already handled by computers or sent offshore to lower-cost economies. More organisational time and effort is being spent on what is known as ‘knowledge work’. This type of work depends not so much on formula and process, working to a set script within a supervised hierarchy, but on independently applying formal knowledge and learning as part of a culture of collaboration, initiative and innovation. According to Eurostat data for the European Commission, 41 per cent of the European workforce is today engaged in the knowledge economy, compared to just 30 per cent in the United States. Within Europe, Sweden (54 per cent) and Denmark (49 per cent) have the most knowledge workers, followed by the UK with 48 per cent. Greece (27 per cent) and Portugal (26 per cent) have the least knowledge workers. OECD data indicates that 43 per cent of national income in both the US and Germany is derived from knowledge-based industries. The figure is 41 per cent for the UK and a chart-topping 48 per cent of national
Illustration: Phil Wrigglesworth www.fm-world.co.uk
3/2/11 12:35:23
STRATEGIC FM
www.fm-world.co.uk
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FM WORLD | 10 FEBRUARY 2011 | 21
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FM FEATURE JEREMY MYERSON
income for Ireland. Knowledge-based industries are classified by the OECD as medium to high-tech manufacturing, financial services, business services, telecommunications, education and health services. Knowledge workers in these industries present new challenges to how FMs plan work environments. Many sit outside the formal hierarchies of their organisations and work on projects to their own individual timetables, setting their own deadlines and targets. They tend to be self-motivated and reliant on their own experience and expertise to undertake special-assignment or consulting work for their own employers. Clocking onto nine-to-five regimes hold little meaning for them. Research suggests that knowledge workers identify themselves more with their professional discipline and specialism and less with their employer or place of work. They expect to work in a variety of situations and for a number of employers over their working life. The constant is their knowledge, which they want to keep updated. They require a stronger element of trust and individual control in the workplace and take more personal responsibility for the results of their work. Many knowledge workers are also de facto older workers because they have acquired their knowledge and expertise over the course of a long career.
Physical considerations Here two trends collide: in the early decades of the 21st century, it is likely that growing numbers of older office workers, who have honed experience and knowledge over a long career, will not retire at the usual age but will remain at work for longer, many of them on a consultancy, special-project or part-time basis. But to encourage such well-qualified, mature staff to choose to stay on after the normal retirement age requires a redesign of the office environment, as older workers are likely to be compromised by the inevitable effects of ageing on vision, hearing, posture, memory, balance, muscular strength and dexterity. For an ageing workforce, there are a number of physical requirements that form a baseline for thinking about a more inclusively designed knowledge workplace. Take eyesight, for example. Adult vision declines with age in a number of ways. The eye of a 20-year-old can admit up to three times more light than someone of 65. Changes occur in visual acuity, depth perception and peripheral vision. As a result many older workers may find glare from windows or a computer terminal affecting their sight. Research also suggests that older workers often 22 | 10 FEBRUARY 2011 | FM WORLD
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cannot read as well as well as they once did from certain distances and with lower levels of illumination. Personal preferences regarding lighting conditions become more important with age and people adapt less well to poor lighting. However, where good quality lighting is provided, vision changes generally have little impact on older workers. Hearing generally begins to decline from the mid40s onwards. Older people may struggle to hear well at higher frequencies, for example, being unable to listen to a specific voice or sound in a noisy environment. Workers may find it increasingly difficult to filter a particular voice from background noise, meaning that to address hearing difficulties consideration should be given to sound transmission can be controlled. Consideration should also be given to physical ergonomics as signs of ageing and the beginning of loss of functional ability emerge between 40 and 50. This includes a loss of muscular strength, which on average is reduced by 15–20 per cent between the ages of 20 to 60. Ageing causes some loss of range of joint movement and flexibility, and changes in www.fm-world.co.uk
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STRATEGIC FM
Knowledge workers tend to identify with their discipline and specialism rather than with their employer or place of work
mental capacity also occur with age. Vocabulary and verbal ability remain constant or improve, but some mental processes decline, such as thinking speed and information processing. In addition, spatial skills generally decline. Research has demonstrated that older people are less efficient at navigating three-dimensional environments and need more time and guidance in finding their way. However cognitive problems appear to have a much lower impact on well-qualified older workers, who will tend to compensate for any reduction in cognitive functions by drawing on their experience. With an ageing workforce, it is important to consider how the office environment can help to sustain the health and wellbeing of staff. This encompasses not only the physical dimension of the workplace but also the social aspects of health. In relation to this, dignity and respect are often as important to wellbeing and productivity as physical ergonomics. Research by the Helen Hamlyn Centre at the Royal College of Art (Welcoming Workplace 2009) has identified that the FM community should pay particular attention to three key settings which include older knowledge workers: spaces to concentrate, collaborate and contemplate.
Focal points This group crave quiet and privacy, and should not be required to climb inside a small cabin or cave, or to abandon the office entirely and take the work home, if they want to work quietly on solo tasks. FMs should provide dedicated concentration spaces that are governed by strict protocols for working (for example, no mobile phone calls or loud conversations, as in a library). These spaces should be located away from noisy facilities such as kitchens and cafés, printrooms or social spaces. They should be equipped with different types of furniture and adjustable settings to allow for a range of working positions, as poor ergonomics and uncomfortable posture will adversely affect the ability to get into a ‘flow’. Where budgets allow, height-adjustable desks can facilitate standing for periods of the day – a healthy approach to working – and window views should be available in these spaces to connect people to the outside world, as this is an aid to concentration (completely enclosed, unconnected spaces are difficult to focus in for any length of time). Natural light should be brought into play wherever possible, with fabric curtains and blinds introduced to diffuse light. Artificial lighting schemes should provide task lights at the desk – an important consideration for ageing eyes and for reading printouts off-screen – and www.fm-world.co.uk
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a lower, more pleasant level of ambient lighting within the concentration space. FMs should also consider the use of sound-masking systems that can reduce distracting noise. Dedicated collaboration space within the work environment should be provided so that older people who have honed their skills in the pre-digital era can spread out their sheets and data, and not worry about confidentiality or tidying away before the project is completed. This type of space should be able to be reserved by the day, week or month, and there should be a mix of digital and traditional display media. Bigger desks to spread things out and bigger backdrops to pin things up will enhance collaborative modes of working for older people.
It’s the thought that counts Finally, it is important that contemplation spaces should be provided that give people of all ages in the knowledge workforce – but particularly senior employees – somewhere to recuperate from the stress and noise of the normal working environment; a place to go when workers are tired, or need to prepare for an energetic task; somewhere they can relax, create new ideas or simply do nothing. A contemplation space should provide a calm, inclusive environment free from distraction and surveillance. It is a space that the office community respects, within which workers can expect not to be interrupted and people will not make phone calls or have loud conversations. It may have strong natural and organic elements, rich with plants, water, fabric banners and adjustable lighting, giving it a different feel to the office atmosphere elsewhere. There are many different ways a space for contemplation can be designed. The common denominator, however, is that it should be quiet and enclosed, with a degree of privacy. It is not a sick bay, though, and needs to avoid the stigma of illness, so that staff members of all ages and abilities feel they can use the space freely. It is only by providing dedicated concentration, collaboration and contemplation settings for knowledgebased tasks in the office environment that FMs will able to meet the twin challenges of an ageing workforce and the rise of the knowledge economy, which are fast making the old time-and-motion office redundant. Jeremy Myerson is director and chair of the Helen Hamlyn Centre for Design at the Royal College of Art. He was the founding editor of Design Week and also established the InnovationRCA, the RCA’s innovation network for business. He is the author of several books including New Demographics New Workspace: Office Design for the Changing Workforce (with Jo-Anne Bichard and Alma Erlich)
FM WORLD | 10 FEBRUARY 2011 | 23
3/2/11 16:17:55
“ WHEN WE RECOMMEND A CONTRACTOR FOR A PROJECT, WE NEED TO BE ABSOLUTELY SURE THEY ARE RIGHT FOR THE JOB” Jim Rowland, Partner, King Sturge
ECA electrical contractors are periodically assessed to ensure their technical competence
ONE LESS THING TO WORRY ABOUT. FMW.10.02.11.024-025.indd 2
31/1/11 15:44:55
To find an ECA contractor that’s right for you:
www.eca.co.uk FMW.10.02.11.024-025.indd 3
31/1/11 15:45:15
FM BRIEFING RICHARD HOLDEN
SECRETS OF
PRIVATE EQUITY Private equity is a much misunderstood term. Richard Holden translates some of the jargon and explain why private equity can be a great enabler for businesses and make managers rich ccording to the British Venture Capital Association, the industry trade body, private equity is: “medium to long-term finance provided in return for an equity stake in potentially high growth companies, which are usually privately owned.” Private equity firms are essentially fund managers who invest money on behalf of large financial institutions in private businesses with the objective of selling those businesses later for a large profit. This is usually done through a management buy-out transaction (MBO). The private equity fund invests alongside management to acquire the business from its shareholders, and helps management to deliver a high growth business plan. Most private equity funds aim to sell or ‘exit’ after three to five years, realising their investment. In reality this is often more like four to seven years as business
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plans usually have at least one kink in them that can delay the exit. So why does private equity generate such high returns for its backers? The answer is a combination of financial structuring, good business and financial disciplines, and picking the right investment (better known as a good dose of luck). Private equity transactions usually occur because a change is needed in a business. This will usually be a change in ownership – for example retiring shareholders passing on the reins to the managers – but is often much more than that and typically heralds a step change in the business size or performance. The management team that takes over the business will normally want to stamp its mark on the company strategy and may need investment to access a new market, acquire a competitor or develop new products. It could be recognition
by the former owners that they had driven the business as far as they could. It could also be that the business had not performed to its full potential and needed a more professional set of managers with stronger financial controls. Whatever the underlying reason, truly successful private equity investments all experience this step change in growth and as a result can normally be sold a few years later for much more than they were bought for. Without private equity funding it is likely that some businesses would never reach their full potential. Good private equity firms are those that can achieve these results across their portfolio of investments.
How do the managers make their money? One of the key principles of private equity is that it is the management team who runs
the business, and therefore the private equity executives are as much gauging the quality of the CEO and his team as they are analysing the potential performance of the company. The investors sit on the board and contribute to the high level strategy of the business, but they are reliant on the management delivering what they have set out in their business plan. Deal structures are all about goal congruence and that means that the management team needs to be properly incentivised. This is done through equity. In other words the management team become co-owners of the business with the private equity firm. In an MBO, the management team has the opportunity to acquire shares in the company, and as shareholders, their best chance of making serious money is to increase the value of the business they run. They will www.fm-world.co.uk www.fm-world.co.uk
3/2/11 14:07:51
PRIVATE EQUITY
be paid a decent enough salary but most of their earnings potential over the investment period is skewed to creating and then realising shareholder value by achieving the following: ● Increase the company’s profits and cash flows ● Pay down the bank debt ● Position the business as an attractive acquisition target on exit
Managers can earn many times their initial investment from a successful MBO and this is why the opportunity to be part of a buy-out is often seen as a once in a lifetime deal. Running a private equity portfolio business successfully and selling for a large sum requires an enormous amount of hard work and talent. These deals are not guaranteed successes as many business owners know to their cost. An MBO is a leveraged transaction. This means that the private equity fund uses www.fm-world.co.uk www.fm-world.co.uk
Equity.indd 27
bank debt to ‘leverage’ its own equity funding to allow it to buy businesses but invest as little of its own money as possible. In most cases bank debt will comprise more than 50 per cent of the total funding. When a business is saddled with a lot of bank debt, its financial flexibility is much reduced and it does not take many things to go wrong (for example, a couple of large bad debts or the cancellation of a large contract) before a company can be in default of its banking commitments.
FM and private equity There are currently around ten buy-and-build platforms operating across a range of different sub-sectors in the facilities management sector. These include multi-service FM, workplace services, cleaning, social housing maintenance and compliance. The major issue for the FM sector in attracting private equity
money today is growth. As discussed earlier, private equity depends on businesses going through a period of high growth to achieve its objectives, and the FM market is now relatively mature. It is more difficult to drive growth in what has become a highly competitive and professional marketplace with continual downward pressure on margins. An alternative to organic growth is of course to grow through acquisition. The FM sector is very fragmented below the majors and lends itself well to the buy-and-build model – one company making a series of small acquisitions to achieve high growth. Bolt-on acquisitions now represent 60 per cent of all private equity deals in the sector. FM buy-and-build investments have focused on two models. The first has been to create a specialist provider of scale. The second has been to merge
providers of discrete services to create a bundled offering, such as combining cleaning, security and washroom services businesses. Success in building businesses in this way relies on a strong management team, early identification of targets, integration of each acquisition, investment in systems and a clearly defined exit strategy. The real challenge is to extract synergies from each deal and to create a unified business that is strategically attractive to a larger trade buyer. There has not been a strong exit from an FM buy-and-build investment in the last couple of years, however the likes of PHS, Europa and LPM will all be eyeing the exit door if the economic recovery can be maintained. Let’s hope they’re a success. FM Richard Holden is a principal at Catalyst Corporate Finance advising on company sales, management buy-outs and acquisitions
FM WORLD | 10 FEBRUARY 2011 | 27
3/2/11 14:08:20
FM MONITOR Paul caddick
LEGAL UPDATe
Paul Caddick is managing director at safety compliance specialists PHS Compliance, part of the PHS Group
fi re saf ety ord er
he Fire Safety Order has greatly simplified and clarified requirements for fire alarms and fire extinguishers. Paul Caddick of PHS Group explains the essentials
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Sounding the Fire Alarm The Fire Statistics Monitor was published in August and reported that from April 2009 to March this year, there were 328 fatalities from fire in the UK and that the Fire and Rescue Services attended over half a million incidents in the period. Sobering figures for anyone and certainly a motivator for facilities managers to thoroughly understand the legal requirements for provision and testing of fire alarms and fire extinguishers. The Regulatory Reform (Fire Safety) Order 2005 (FSO) is the central and essential legislation to consider for fire safety. The FSO was brought in to ‘simplify, rationalise and consolidate existing legislation’ and it replaces over 70 different, disparate pieces of law – including the abolition of fire certificates. The FSO demands that a ‘Responsible Person’ must carry out a fire safety risk assessment and implement and maintain a fire management plan for all nondomestic premises. The Responsible Person must then put in place appropriate fire safety measures to manage the risk, based on the specific circumstances of their premises. Scope of the specific plan and measures must include the property and the area around the site as well as protecting life. Emphasis within the FSO is on prevention and reducing risk. The Responsible Person must get rid of the risk from fire, as far as reasonably possible and put in 28 | 10 february 2011 | FM WORLD
place precautions to deal with any risks that remain. Fire detection and warning The FSO demands that you must have an appropriate fire detection and warning system, capable of warning all the people in the building in all circumstances: Part 2, Section 13 details: The responsible person must ensure that “the premises are, to the extent that it is appropriate, equipped with appropriate fire-fighting equipment and with fire detectors and alarms”. To establish what is ‘appropriate’ the FSO suggests that attention must be given to the dimensions
and use of the premises, the equipment contained, the physical and chemical properties of the substances likely to be present and the maximum number of persons who may be present at any one time. Effective and reliable detection and warning systems can facilitate the safe and swift evacuation of people. Detection is also crucial in locating, containing and extinguishing the fire. The various types of warning and detection systems include manual alarms, conventional fire alarms, analogue addressable alarms, optical/ionisation/heat/beam detectors, air sampling detectors, sounders/beacons. The essential thing to remember is that the system must be fit for the specific site and circumstances; it could be that more than one system is required, so that different parts of a site are served by the
Fire safety risk assessment Identify the hazards • Anything that can start a fire, anything that can burn in a fire, oxygen sources which might intensify a fire. • Identify people at risk: - People who work close to or with fire hazards, people who work alone or in isolated areas, children or parents with babies, elderly or disabled people. Evaluate, remove or reduce the risk • Where possible, get rid of the hazards you identify, replace flammable materials, separate fire starters from flammable materials, have a safesmoking policy. • Record, plan, inform, instruct and train (including preparation of an emergency plan) • If you employ more than five people you must keep a written record of your fire safety risk assessment and have an emergency plan in place, plus records of fire-fighting arrangements. Everyone must know how to raise the alarm, contact the fire brigade, use fire-fighting equipment and how to evacuate the building – including where to assemble and report. • Review regularly and change where necessary • The risk assessment should be reviewed regularly and when any significant changes have occurred that might affect the risk.
most appropriate detection and warning device. Extinguishing the fire The FSO states that the Responsible Person must “take measures for fire-fighting in the premises, adapted to the nature of the activities carried on there and the size of the undertaking and of the premises concerned”. Your risk assessment is likely to conclude that the provision of fire extinguishers is required so people can seek to extinguish a fire in its early stages. There should be one for every 200 square metres of floor area and at least one for every floor of a building. Fire extinguishers are red and their labelling colour-coded to indicate the contents and class of fire effective against. There are four fire classifications: Other fire fighting equipment may also be appropriate to consider, including extinguisher systems, fire blankets, fire doors, door guards and flame retardant spray. Maintenance & Training The FSO makes it clear that systems, equipment and procedures must be maintained “in an efficient state, in efficient working order and in good repair”. Fire drills are an obvious requirement and the FSO dictates that the Responsible Person must ensure that employees are provided with adequate safety training at the time when they are first employed and on being exposed to new or increased risks. i
sources
www.legislation.gov.uk for a full copy of The Regulatory Reform (Fire Safety) Order 2005; www. communities.gov.uk; www.hse.gov. uk; www.bafe.org.uk www.fm-world.co.uk
Court report
London Tara Hotels Limited v Kensington Close Hotel Limited [2010] EWHC 2749 (Ch)
This case deals with a right of way acquired by a London hotel, the Kensington Close Hotel (KCH) over a private service road belonging to another London hotel, the London Tara Hotel (Tara) by virtue of it having been used for over 20 years. In 1973, the then owner of the site of the Tara hotel granted the then owner of KCH, KCL, the right to use the service road “for the purpose of ingress to and egress from the [KCH land] with or without vehicles”. The licence was personal to KCL. KCL ceased to be the owner of the KCH site in May 1980 and thereafter usage of the service road by, or for the benefit of, KCH was not in accordance with the licence. Rights of way by one party over the land of another can be acquired either by grant or by prescription. There are two methods by which a right of way can be acquired by prescription either under the doctrine of lost modern grant or under the Prescription Act 1832. In
order to establish such a right the party using the right of way has to establish that for twenty years, they have used the right not by force, nor stealth nor licence of the owner. The doctrine of prescription depends on acquiescence by the servient landowner (in this case Tara) rather than an enquiry into the state of mind of the user (KCH) of the right of way. In this case, for a long period there were very good relations between the two hotels and use of the service road by KCH passed without remark or much thought
by either party. No one appeared to have appreciated that the original licence agreement was personal to KCL and so would not apply if and when they ceased to own the land. Tara tried to argue that a licence to KCH should be implied by virtue of the earlier licence to KCL. The judge found however that for a licence to be implied there must be some positive overt act by the servient owner (Tara) and mere inactivity would not do. Accordingly, the judge held that KCH had acquired a right by prescription and that Tara was not able to prevent them from using the service road. This case serves as a warning to owners and occupiers of buildings that standing by and allowing your neighbour to use your land runs the risk that they will acquire the right to do so. It is relatively simple for an express licence for a party to use land to be granted. Prudent owners and occupiers would grant such a right rather than allow a prescriptive right to arise. It is also a reminder to check regularly that your licensee has not changed for example, by inter-group transfer. FM
ALAMY
Beverley Vara is a partner, and head of real estate litigation at solicitors Allen & Overy
LEGAL NEWS Council faces prosecution
A Cheshire council has been prosecuted after a maintenance worker lost the movement in his hands, after developing a severe form of hand arm vibration syndrome (Havs). The man joined Crewe and Nantwich Borough council in the 1980s, when he used pneumatic drills and hand-held grinders. Twenty years later, in 2005, he was assessed for the condition but was not seen again until 2009. He now has difficulty picking up small objects, such as coins and his hands are painful in cold weather. The council was fined £5,300 plus £5,860 costs. According to the HSE, almost two million people in the UK work in conditions where they are at risk of developing hand-arm vibration syndrome.
Recycling company fined
A recycling company has been fined £200,000 after a machine overturned and the loading bucket hit a man at a site in Minster, Kent. The HSE prosecuted Ling Metals Ltd of Parham Road, Canterbury, Kent for breaching health and safety law. Canterbury Crown Court heard on the 19 March 2007, Darren Baker, 35, of Thanington, was helping to lay a new horseriding surface of crumbled rubber at Brambles Stables, Watchester Lane, Minster, Ramsgate. Ling Metals Ltd pleaded guilty at a previous hearing on 30 November at Canterbury Magistrates’ Court. The company was fined £200,000 and ordered to pay £11,384.11 in costs.
Need some good advice?
The Good Practice Guide to SELECTING FM SOFTWARE The BIFM publishes a series of good practice guides which are free of charge to all members. For a full list of titles or to download the guides visit www.bifm.org.uk Non-members: call 020 7880 8543 to order your copy www.fm-world.co.uk
FM WORLD | 10 february 2011 | 29
FM MONITOR ANDREW COOPER
TECHNICAL
Andrew Cooper is a commercial property and energy consultant
EN ERGY SAVIN G I N CEN T I V ES
ith the cost of energy on the rise there are a number of incentives available to help facilities managers reduce energy consumption, as Andrew Cooper explains
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The Department of Energy and Climate Change (DECC) has forecast, in a research paper published in July last year, that even if the cost of energy doesn’t change, in the absence of introducing energy saving measures, the price that occupiers pay will go up because of various European and global treaties and government policies. Based on 2009 prices, it forecasts that gas prices will increase for the non-domestic sector by 10 per cent by 2015 and by 24 per cent by 2020. Electricity is forecast to increase for the nondomestic sector by 28 per cent by 2015 and 43 per cent by 2020. Without action, buildings will become more expensive to run and discerning occupiers will choose to either relocate to more efficient properties, or pay a rent or capital value commensurate to the cost of energy. It is therefore essential that building and facility managers have an understanding of the various incentives available to reduce energy consumption, together with a comprehensive understanding of the taxes and policies that affect their clients. Some of these include:
ECAs Enhanced Capital Allowances (ECAs) allow a business to offset 100 per cent of the cost of energy efficient equipment, against taxable profits, for the year of purchase. In order to qualify for ECAs, equipment must be listed on the Energy Technology List (ETL), which is maintained by the Carbon Trust for the government. 30 | 10 FEBRUARY 2011 | FM WORLD
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For a list of ETL compliant equipment visit http://www.eca. gov.uk/etl
Climate change levy Introduced in 2001, the Climate Change Levy (CCL) is a direct tax on energy consumption. It is added to the industrial and commercial supply of electricity, gas, petroleum and hydrocarbon gas in a liquid state, coal and lignite, coke, and semi-coke of coal or lignite and petroleum coke. The levy, applied before VAT, is charged by suppliers and is payable by most businesses and public bodies, often accounting for as much as 10 per cent of energy bills. However, reducing energy consumption and in particular investing in renewable technologies reduces the cost of the levy. The exemptions to the scheme include: de minimis supplies (if a building consumes less then 12,000kWh per year); electricity from on-site renewable sources such as photovoltaics (PV); and, wind and hydro. Electricity from certain categories of energy producers is also exempt, namely those seeking to supply electricity from renewable sources including certain Combined Heat and Power (CHP) schemes. Energy intensive industries can enter into Climate Change Agreements allowing them an 80 per cent reduction to the CCL, provided they reach agreed CO2 reduction targets. Organisations with such an agreement may also be eligible for an exemption from the Carbon
Reduction Commitment (CRC) which, when combined, can result in significant savings.
Carbon Trust loans Interest-free unsecured loans of between £3,000 and £100,000 are available from the Carbon Trust for companies investing in energy efficient technologies. The loans can be repaid over four years and the anticipated energy savings are expected to offset the loan payments.
Feed-In Tariffs FITs went live as of 1 April 2010. Their purpose is to encourage small scale (less then 5MW) low carbon electricity generation. Businesses prepared to invest in qualifying technologies, such as wind turbines, PV and hydro power, will get paid special tariffs from utility companies. Tariff lifetimes are fixed for up to 25 years providing security of income over the economic life of most qualifying systems. The level of tariffs range from 4.5p/kWh for wind technologies with a capacity of between 1.5MW and 5MW, to as high as 36.1 p/kWh for small scale PVs. However, although the lifetime of a tariff is fixed, the level of the tariffs are only fixed until 2013, and are due for review in 2012. The review will be determined among other things by the level of take up, but it is expected that the level of tariffs will fall by around 10 per cent, as indicated by Climate Change Minister Greg Barker, speaking at the Micropower Council conference on 23 November: “The recent spending review made clear our commitment to FITs but also to maximising the scheme’s value for money, particularly in the current fiscal climate. That is why
when every area of government is looking to tighten its belt, we have said that we will look to reduce the scheme’s projected costs in 2014/15 by at least £40m ie 10 per cent. This is in line with changes made in other European countries, as technology costs come down.” A spokesperson for DECC has advised that it is not the case that all qualifying technologies will face a reduction. The review will look at the profile of the technologies and seek to promote those that achieve greater levels of carbon abatement. In order to qualify for FITs the installation must be carried out by Microgeneration Certification Scheme (MCS) contractors. A list of the technologies covered by FITs and their tariffs can be obtained from www.decc.gov.uk
Renewable Heat Incentive The Renewable Heat Incentive (RHI), which is due to be launched in June 2011, is similar to FITs but covers renewable heat systems, such as heat pumps, CHP, solar heat and biomass. The incentive is still under consultation, but it aims to provide an investment return through a tariff system of around 12 per cent across all technologies other then solar thermal, which it values at six per cent.
The Green deal The Green deal is a government flagship policy. Initially aimed at domestic occupiers, it will now include the non-domestic sector. Under the proposal, occupiers are able to secure funding against the asset with repayments linked via the meter through energy savings. The Green deal is due to come into force in Autumn 2012 and it is hoped that it will have a radical impact on the energy efficiency of buildings across the UK. FM www.fm-world.co.uk
3/2/11 10:12:09
FM MONITOR PAUL HANCOCK
HOW TO… RAIN WATER HA RV EST I N G
ecycling rainwater has become an important aspect of many new building projects. A bespoke harvesting system that uses recycled rainwater can cut water bills while protecting natural resources
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Establish use
Rainwater can be collected from roofs and other outdoor surfaces, stored, and then used in place of mains supply for several key building functions:
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Flushing of lavatories
● Washing vehicles
Fire fighting up ponds or fountains ● Washing of textiles ● Topping up heating or cooling systems and industrial process tanks (subject to possible requirements for additional filtration or treatment). ●
● Topping
harvesting systems could result in significant savings. Installing rainwater harvesting may enable organisations to negotiate a reduction in local authority charges for surface water drainage. There are also tax incentives for the use of rainwater harvesting – the Enhanced Capital Allowance (ECA) scheme enables UK businesses to claim a 100% first-year capital allowance on investments in rainwater harvesting systems. This enables companies to write off the whole cost of the rainwater harvesting system against taxable profits.
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Legislation
Rainwater harvesting should not be confused with ‘grey water’ recycling, which collects, filters and disinfects water, which has already been used for washing. Harvested water must not be supplied to kitchen sinks, kitchen appliances or drinking water taps. It is not for human consumption.
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Harvesting
Rainwater harvesting reduces the demand for treated and purified mains water in buildings. The Environment Agency estimates that as much as 80 per cent of the mains water used by commercial and industrial buildings could be replaced by harvested rainwater. Since the price of mains water is expected to rise, installing rainwater www.fm-world.co.uk
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Inevitably, certain red tape has to be negotiated, but if you apply the guidance set out in the HVCA TR/36: Installation of Rainwater Harvesting in non-Residential Buildings, arriving at an effective and compliant installation will be much easier. Below is a summary of the key pieces of guidance and legislation that installers must adhere to: ● Risk Assessment to BS 31100: This has to be done at the design stage. Harvested rainwater systems should be designed in detail in accordance with BS 8515 Code of Practice for the Installation of Rainwater Harvesting Systems (2009). ●
Water Supply (Water Fittings)
Regulations 1999 (England and Wales) ● Scottish Water By-laws 2004 ● Water Supply (Water Fittings) Regulations (Northern Ireland) (2009) ● The Building Regulations (England and Wales) 2000 (Part G) ● Building (Scotland) Regulations 2004 ● The Health and Safety at Work Act 1974 ● The Control of Substances Hazardous to Health (COSHH) Regulations 2002. In addition, before any system is installed, the design must be submitted to and approved by the local water supplier, the sewerage undertaker, the local building control officer. Any external built structure to hold tanks or water storage may also require local government planning permission.
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Techniques
Most rainwater harvesting systems, particularly on non-domestic buildings, use the roof to collect the rain. Most commercial buildings have more than enough roof area to collect the water needed ● Rainfall is conveyed to the storage facility by gutters and pipes to the storage facility at ground level ● Filtration is necessary at the point where the rainwater enters the storage tank so that vegetable matter, such as twigs or leaves, does not enter the storage facility to rot and cause bacterial build-up ● If, for some reason, a storage tank has to be installed below sewer level, more detailed
consideration has to given to risks of overflow from the sewer during heavy rainfall. Porous paving collection: An alternative to collecting from a roof is porous paving collection: Permeable or porous paving, either at ground level or on an outdoor mezzanine, allows rainwater to pass through or between paving
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● There
are paving materials available that mimic grass or gravel surfaces, some of which are able to support the weight of heavy vehicles Filtration to BS8515 is likely to be necessary at the entrance to the rainwater storage facility when water comes from porous paving collection.
●
Mains water top-up: When low rainfall means that the rainwater harvesting system does not yield enough water for the building’s need, there will need to be a mains water top-up system. This simply operates like a lavatory cistern, topping up the storage tank when the stored water falls to a certain level. FM DISTRIBUTION A rainwater storage system needs a distribution system that uses pumps in the storage facility to move stored rainwater to the areas of the premises where it is to be used. Advice on how this should be designed and built can be found in the HVCA Guide to Good Practice for the Installation of Rainwater Harvesting in Non-Residential Buildings, available from www. hvcapublications@welplan.co.uk or by phone on 01768 860 405.
FM WORLD | 10 FEBRUARY 2011 | 31
3/2/11 14:10:11
QFM Software Controlling the FM Climate QFM software from Service Works is an award winning, web enabled CAFM solution which:
r *NQSPWFT FGGJDJFODZ PG '. BTTFUT BOE TFSWJDFT r 3FEVDFT FYQFOEJUVSF r %FMJWFST UZQJDBM DPTU TBWJOHT PG VQ UP BDSPTT '. PQFSBUJPOT r 5SBOTGPSNT EBUB JOUP NFBOJOHGVM JOGPSNBUJPO UP TVQQPSU àOBODJBM EFDJTJPO NBLJOH r *EFOUJàFT QFSGPSNBODF USFOET BOE áBHT QPUFOUJBMMZ DPTUMZ TFSWJDF GBJMVSFT CFGPSF UIFZ PDDVS
For more information, call 020 8877 4080 or email info@swg.com
AWARDS2011
This year’s BIFM Awards are now open for entries The search is on for the award winning FM teams and individuals of 2011. You and your team could be picking up a prestigious industry award at the most influential FM event in the UK. Entries close Friday 29th April 2011 (with the exception of Facilities Manager of the Year, Friday 15th July 2011) Contact us: 0141 639 6192 or Email: sandra@fmevents.biz
www.bifm.org.uk/awards2011 Awards ceremony: 10th October 2011 at Grosvenor House Hotel, London. 32 | 10 FEBRUARY 2011 | FM WORLD
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FM MONITOR MARKET INTELLIGENCE
CATERING
INSIGHT
The figures on this page have been compiled from several sources and are intended as a guide to trends. declines any responsibility for the use of this information.
FUEL PRICES
ECONOMY
31 Jan 24 Jan 27 Dec 27 Sept 26 Jan 09 28 Jan 08 128.55p/ltr 128.35p/ltr 123.44p/ltr 115.39p/ltr 87.42p/ltr 104.22p/ltr UNLEADED
133.25p/ltr 133.00p/ltr 127.68p/ltr 118.11p/ltr DIESEL
99.39p/ltr 109.11p/ltr
Fuel Duty on unleaded petrol and diesel rose by 0.76p to 58.95ppl on 1 January 2011; VAT on fuel is 20% Source: DECC decc.gov.uk
CONSTRUCTION
The total volume of new construction orders in the third quarter of 2010 fell by 4% compared to the second quarter of 2010 and by 14% compared with the same period in 2009. Only the private housing and private commercial sectors showed a growth in new orders in the third quarter compared with the second quarter. There were £11.66bn worth of new orders in the third quarter of 2010: £3.87bn in the private commercial sector; £519m in private industrial; £1.50bn in infrastructure; £595m in public housing;
and £ 2.62bn in public non-housing. Public housing orders in the third quarter fell by 22% compared with the previous quarter and by 42% compared with the same period in 2009. The volume of public non-housing excluding infrastructure orders in the third quarter of 2010 fell by 24% compared with the previous quarter. The value of private commercial orders in the third quarter of 2010 rose by 7% compared with the previous quarter and by 28% compared with the same period a year earlier. Source: Office for National Statistics
Business Insolvencies: The number of businesses going bust fell for the first time in two years, according to the latest Insolvency Index from Experian. In 2010, 1.04 per cent of UK businesses failed, compared to 1.25 per cent in 2009. The total number of insolvencies decreased from 24,209 in 2009 to 19,946 in 2010. Yorkshire saw the highest rate of insolvencies with 1.48 per cent of businesses going bust, while Scotland maintained the lowest rate at 0.85%. The property, construction and business services sectors all saw falls in insolvencies with building and construction insolvencies dropping from 2.35% to 1.99% from 2009 to 2010; business services falling from 0.94% to 0.84%; and property from 0.98% to 0.77%. The plastics and rubber industry fared worst with 2.33% of all firms going bust, while the agriculture, foresty and fishing sector together with the spirits, wine and tobacco sector fared best with 0.46% and 0.82% of firms becoming insolvent respectively. March saw the greatest number of insolvencies for the year when 0.11% of the total business population failed. From March onwards the failure rate saw a general improvement hitting an annual low of 0.07% in August and again in November. Overall the UK’s business community finished 2010 stronger than it started the year.
TOTAL OFFICE COSTS
EMPLOYMENT
Total Office Cost £/psm/pa
2004
2005
2006
2007
2008
2009
2010
Birmingham
£623
£625
£689
£636
£745
£700
£643
Bristol
£569
£591
£640
£652
£714
£677
£619
Cambridge
£519
£518
£588
£612
£672
£636
£620
Edinburgh
£661
£666
£713
£728
£782
£715
£673
Leeds
£582
£585
£620
£632
£683
£656
£636
London - West End
£996
£1,080
£1,265
£1,478
£1,776
£1,510
£1,412
Manchester
£608
£637
£655
£658
£717
£652
£584
Total Office Costs are the total costs of occupying a building for business purposes including: net effective rent, rates; annualised costs (fit out (assumes Cat A developers finish already provided), furniture: (desks reception, cafe area, documents (excludes IT equipment)); Hard FM (building insurance, excludes business interruption and contents/stock; internal and external repair/maintenance, mechanical & electrical repair/maintenance, internal moves, dilapidations/reinstatement, security, cleaning, waste management, internal plants and flowers, water and sewerage and energy); Soft FM (including telephones (excludes cost of calls), www.fm-world.co.uk
33_FMW_Insight.indd 32
catering, cafe area and vending, reception, post/messengers (excludes postage fees), printing and reprographics, and management (building and project management)). Source: Actium Consult actiumconsult.co.uk/tocs
Cost split 2010 Soft FM/Management
11% 23%
Hard FM Annualised costs Rates Rent
15% 15% 36%
National Minimum Wage ● London Living Wage: £7.85 per hour (from 9 June 2010) ● Glasgow Living Wage £7 per hour ● Oxford Living Wage £7 (or £7.10 for council employees) ● Manchester £6.74 for directly employed council staff ● The Welsh Assembly £6.70 for its employees Category of worker
Hourly rate from 1 Oct 2010
Aged 22 and above
£5.93
Aged 18 to 21 inclusive
£4.92
Aged under 18 (but above compulsory school age)
£3.64
Apprentice rate, for apprentices under 19, or 19 or over and in the first year of their apprenticeship
£2.50
FM WORLD | 10 FEBRUARY 2011 | 33
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IPFMA NEWS IPFMA.COM
AWARDS
IPFMA Diploma awards The awards ceremony for the IPFMA Diploma graduates of the 09/10 academic year took place on 16 November at Fitzwilliam Hall, D2. A drinks reception was followed by dinner in the Bank Café. The reception was attended by graduates, IPFMA chairman Peter Moloney, vice-chair Paul Whelan, education committee chair Felix Whelan and chief executive Fiona Barron. Ronan McLoughlin was in attendance to present the Brendan McLoughlin prize to Orla O’Byrne of Athlone Institute of Technology, Student of the Year. DIPLOMA
IPFMA insurance white paper In association with AON insurance brokers, the IPFMA is seeking to develop a white paper in an attempt to highlight best practice in managing insurance claims and minimising risk on behalf of insured parties, particularly in the current climate where some properties may be vacant or have void spaces. Given the current challenges posed by the economic climate, insurers are appealing to members to present them with assurances that they are maximising their efforts to minimise risk in order to generate added value for clients. The IPFMA hope to be in a position to present best practice guidelines, in conjunction with the insurance industry, imminently. 34 | 10 FEBRUARY 2011 | FM WORLD
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Orla O’Byrne of Athlone Institute of Technology receiving the Brendan McLoughlin Student of the Year award from Peter Moloney IPFMA chairman and Ronan McLoughlin.
LEGISLATION
MUD bill update Multi-Unit Developments Bill The long-awaited residential Multi-Unit Development Bill, into which the IPFMA Residential subcommittee had extensive input, was finally passed through report stages in the Dail and Seanad in December. It was signed by the president on 24th January and is set to become effective within the coming months, with a commencement date indicated in early April. The association is presenting an informative update to members on Thursday 10th February. i Members are encouraged to attend. Register to attend www.ipfma. com/cpd-mud-update-on-multi-unitdevelopment-bill.-10-02-11.htm
MEMBERS
New members The IPFMA is delighted to welcome the following new members to the association: ● Pauline Fullam – Diageo
● Seamus Leahy – Archdiocese of Dublin ● Keith Duffy – Duffy Property ● Kevin Quinn – Acuman Facility Management ● Mark Harper – Acuman Facility Management ● Maurice Leahy – Paramount Estates ● Barry Doyle – Hutchinson 3G Ireland ● Wolfgang Schnittger – Schnittger Property Management ● Susan Barrett – Aspiration Property Investment Package
corporate members include: ● Designation as IPFMA corporate member denoting that your firm is recognised as one bound by the association’s code of professional conduct ● Industry-recognised branding on your website, business stationery and marketing materials ● Entry to the corporate membership section of our website. ● Print profile feature in FM World, published on behalf of the BIFM. ● Preferential rates and priority booking for IPFMA events
Affiliates ● John Fox – Volkswagen Group Ireland
INTERESTED IN IPFMA PARTICIPATING IN corporate IPFMA ACTIVITIES? membership MEMBERSHIP
The IPFMA recently restructured the provisions and entitlements of its corporate membership category to appeal to a wider grouping of our membership database, particularly in light of pending regulation of the industry. Some benefits currently enjoyed by our
An association can only be as active as its members’ contribution. IPFMA is always looking for members to participate in committees and/ or working groups. If you are interested in getting involved for the 2011 session, please contact Fiona Barron at fbarron@ipfma.com
www.fm-world.co.uk
3/2/11 12:01:03
Please send your news items to Fiona Barron at fbarron@ipfma.com
DIARY OF EVENTS
CORPORATE MEMBER PROFILE
Winters Property Management Founded in 1997, Winters Property Management has enjoyed considerable success and now manages in excess of 100 complexes of high quality properties throughout the west of Ireland. In doing so, it has forged loyal and professional working relationships with customers. The company’s letting department is one of the largest in Galway and its extensive portfolio allows them to cater for all segments of the residential letting market. Winters’ continued growth results from their loyal and dedicated staff who deliver a high-quality service built on the twin pillars of customer service and a professional knowledge of the industry. These qualities were recognised nationally in 2007 when Winters won the prestigious inaugural LAMA award for Best Estate Management reinforcing its position as the leading property management company in the west of Ireland. They continue to critically analyse and improve their service to ensure that they adapt positively to meet the needs of clients in an everchanging market place. Their vision is to maintain a flexible organisation driven by professionals dedicated to providing a high quality customer focused service, tailored to meet our clients’ requirements. Winters is affiliated with the appropriate professional organisations and aims to continue to create suitable links in our profession. They are corporate members of IPFMA (Irish Property and Facility Management Association) and the directors hold individual membership of the association. Winters embraces the appointment of a regulator www.fm-world.co.uk
Ipfma news.indd 39
CEO: Pat Winters
for our industry and is committed to working through this process to ensure that only the highest standards are accepted in property management. CEO, Pat Winters, is a member of the Residential Committee of the IPFMA working on submissions to forthcoming legislation which will soon be enacted. Winters Property Management Limited’s head office is located in Liosban business park in Galway City. It has three satellite offices located in each of the student villages managed by them. It has a total of 37 people permanently employed. Its market focus is in the west of Ireland with 90 per cent of business concentrated in Galway City and County. Its business can be divided into three service categories: ● Property management business (block management) contains 105 blocks/estates with approx. 8,000 owners associated. ● Student villages – they manage three student villages associated with the main 3rd level colleges in Galway, NUI Galway and GMIT. ● Residential letting department, which serves 510 privately owned houses and apartments. Its client base includes O’Malley Construction, The Kenny Group, McInerney Homes, Rhattigan Developments, Cordil Construction and the associated owners in our Property Management Companies. i Visit www.winterspm.com for more details
Facilities Management Ireland, Conference & Exhibition, 9-10 March 2011 Stepex is once again presenting the popular FM Ireland event on 9 and 10 March in the RDS, Ballsbridge, D4. The IPFMA supports this event and outlines a series of talks at the conference that include: Preparing Planned Preventative Maintenance Plans – Pat McGovern; McGovern Surveyors; Carbon Footprinting and Accounting – Val Sheridan of Greenstreets Environmental Resources and a case study in FM by Fionnuala Byrne of Google. i The event is free to attend. Register online to attend: www.fmireland.com
Annual members lunch 2011 Our annual members lunch will be held on Friday 18 March 2011 in the Burlington Hotel, Ballsbridge. It is the eve of Six Nations Ireland v England game at the AVIVA stadium. Given the occasion, we are retaining our rugby oriented guest speaker format as an exciting duo – Frankie Sheahan and Jason Leonard – will present a fitting prelude to the game from an Irish and English perspective. Bookings are now being accepted for tables of 10. Individual tickets are on a first-come, first-served basis. i Booking form and further information is at www.ipfma.com/date-for-your-diary-18th-March2011-ipfma-members-lunch-2011.htm
CPD Events – February 2011 Thursday 10 February 2011 Update on MUD Bill Speaker: Seamus Carroll, Dept of Justice, Quality and Law Reform; Paul Mooney, chair IPFMA Residential Sub Committee Time/venue: 4-6pm; 5 Wilton Place Thursday 24 February 2011 Introduction to the new Water Management Guidelines Speaker: Kieran Coleman, Aquachem Time/venue: 1pm; 5 Wilton Place
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BIFM NEWS BIFM.ORG.UK
» Network with BIFM @ www.networkwithbifm.org.uk » Twitter @BIFM_UK » LinkedIn » facebook
SURVEY
Green workplace survey The BIFM and Low Carbon Workplace Ltd are teaming up in order to research facilities and estate management professionals’ experiences of their organisation’s green ambitions for the workplace. The UK’s stock of 1.8m nondomestic buildings consume some 300TWh of energy a year and are responsible for 108m tonnes of CO2, which amounts to around 18 per cent of total UK CO2 emissions. The government has set a target of an 80 per cent reduction on 1990 levels by 2050, and attention is turning to the non-domestic property sector as a source of carbon emissions reduction. Organisations are taking a variety of steps to reduce their carbon emissions, whether driven by regulation (primarily the Carbon Reduction Commitment Energy Efficiency Scheme) or from a corporate social responsibility, employee engagement, cost-saving or other perspective.
Many are reporting challenges in certain areas, such as the tendency for improvements from ‘light touch’ retrofits to be compromised by poor building fabric or plant. It has also proved difficult to engage suppliers with a carbon reduction campaign and winning employee engagement.
Take part What are your organisation’s environmental objectives and priorities for the workplace? Are they achievable? Are they ambitious enough? Share your experience by completing the short survey online at www. surveymonkey.com/s/green_ ambitions_for_the_workplace, between 10 and 21 February, and we’ll report the results in March. Low Carbon Workplace is the exclusive carbon advisor to the Low Carbon Workplace partnership, an initiative set up by the Carbon Trust, developer Stanhope and asset manager Threadneedle in March 2010 to develop and manage affordable, green office buildings, and provide occupiers with ongoing support in minimising their carbon emissions. i
www.lowcarbonworkplace.com
HOME COUNTIES REGION PROFILE Chair: Ashleigh Brown – Dovetail FM Recruitment Number of members: 1,000 Key dates and events for 2011 ● 6 February: E-Procurement, Kinnarps, Reading ● March, HSE event, venue TBC ● April, case study of Newbury School Lottery winners combined with Education Sig ● May, case study of the PepsiCo outsourced catering process, PepsiCo in Reading Aims of the region To keep regional members up to date with FM trends, opportunities
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to network, share knowledge/ best practice. Why members should join The region is a big “family”, who help and support each other as much as possible. With an active calendar of varied events it is impossible for an attendee to leave without taking new knowledge or a contact. They have a strong and active committee who attend events to provide new members with introductions and support. To join the region, go to bifm.org. uk/bifm/groups i
BIFM Awards venue 2011: Grosvenor House Hotel, London BIFM AWARDS
BIFM awards 2011 The BIFM Awards dinner is taking place on Monday 10 October at The Grosvenor House Hotel, London. The event is celebrated throughout the industry as a truly prestigious evening, and one which you don’t want to miss out on. The BIFM Awards offers a great opportunity for teams and leading individuals in our industry to be recognised against the very best of the competition. We have seen the quality of entries step up year on year and are expecting to see the bar raised even higher. Winning an award sends a powerful message to the employees of in-house teams, to the clients of outsourced teams and to all staff and team members at all levels. With our leading industry representatives as judges, the only
question is: who will stand out and show the excellence our industry is capable of? The awards are now open for entry, and we are pleased to announce three new categories for 2011: FM Client of the Year; FM Service Provider of the Year; and, FM Consultant of the Year. i To view all our categories, visit www.bifm.org.uk/awards2011. The closing date for entries is 29 April 2011, except for FM of the Year which is 15 July 2011
CONFERENCE
Speakers sign up for Th!nkFM Three key speakers have been announced for April’s highly anticipated Th!nkFM Conference 2011. www.fm-world.co.uk
3/2/11 12:00:05
Please send your news items to communications@bifm.org.uk or call 0845 058 1356
The new format event offers two keynote sessions per day that delegates can opt in to, as part of their own personalised, flexible agenda, along with their choice of workshops and seminars selected from four topical hubs. Confirmed keynote speakers include Ziona Strelitz, founder director of ZZA Responsive User Environments, who will be sharing her vast experience in social and environmental research, and how to create relevant and responsive user environments. Government chief construction adviser, Paul Morrell, will reveal the true extent of work being done to eradicate damaging carbons from the building industry, while the inspirational stories of Chris Moon MBE are sure to make an impact on all delegates. Ex-army officer Moon is not to be missed, and will offer a compelling insight into how adapting your mindset can lead to success in the face of adversity. He applied his own Chris Moon techniques in combat to survive kidnap, execution threats, being blown up, losing his limbs and most of his blood. Running a marathon less than a year after leaving hospital, he tests artificial limbs to new limits, completing most of the world’s toughest ultra-distance races. Moon uses his experiences to understand and illustrate the process of achievement. Full details of the exciting new ‘pick-your-own’ programme for the Th!nkFM Conference 2011 are now available to view at www.thinkfm.com i Th!nkFM, 5 – 6 April 2011, East Midlands Conference Centre, Nottingham. For more details on how to book your place telephone 08701 632804 or visit www.thinkfm.com
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Ian Broadbent is chairman at the BIFM
BIFM COMMENT N E W Y E A R , F R E SH P L A N S
am delighted to write this column so early in 2011 as it gives me the opportunity to reflect on 2010, look forward to 2011 and look back at my first six months as chairman. In 2010, it was great to see us convert to the new qualification. While I had supported and been an examiner of the old programme, it has been a big win to switch to the new Qualification Credit Framework at levels 4/5/6, and crucially our relationship with the ILM, giving us a link to FM apprenticeships. As ever, the quality and breadth of events we held were excellent in 2010, from local networking groups to CPD events, our awards evening, members’ day and conference. Since taking the chairmanship from Iain Murray in June, one of my major roles has been to ensure the board continues to constructively challenge our CEO Ian Fielder and the head office team in the delivery of our medium term strategy, while adapting to the current marketplace and setting challenging yet realistic targets. I remain confident we have the right team in place and while 2011 promises to be another challenging year I am sure we will deliver better value to members through an improved membership proposition. A major focus for 2011 will be growth, and our membership department has been working on effective ways to manage membership applications and new promotional ideas. We are proud of the benefits and offers available to members but we recognise we must continually improve the amount and quality of knowledge available. Improvements to our web and systems are designed to facilitate this important area of service. Events this year include Th!nkFM, the rebranded BIFM conference (thinkfm.com), members’ day and the BIFM Awards. To support our focus on increasing the customer and membership experience we are well ahead with developing a number of staff initiatives, including gaining the Investors in People accreditation and launching into achieving the European Foundation Quality Management (EFQM) framework. I was talking with a member recently about their professional development and how they felt their organisation wasn’t helping in this regard. However, we concluded that the person best placed to own their development was the member themselves; if you aren’t owning your development make this the year of change. Use the BIFM to make it happen. This is shaping up to be an exciting year. Along with my fellow board members and BIFM head office team I look forward to meeting many of you throughout the year, and updating you on progress against plan. Remember, you can contact me via my blog at bifm.org.uk, or catch my updates on Twitter twitter.com/ ibroadbent_bifm
I
“WE ARE PROUD OF THE BENEFITS AND OFFERS AVAILABLE BUT WE MUST CONTINUALLY IMPROVE THE AMOUNT AND QUALITY OF KNOWLEDGE AVAILABLE”
ian.broadbent@bifm.org.uk
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BIFM NEWS BIFM.ORG.UK
BIFM TRAINING
BIFM Offers: Access to a network of health clubs
SIG
Catering and hospitality Sig created BIFM Members can now join the new catering and hospitality Sig (special interest group), chaired by Simon Biggs from Litmus Partnership. With a committee comprised of leading professionals from FM and catering sectors, the Sig aims to expand knowledge and awareness of catering and hospitality services. The Sig started as a network group in 2009, but due to its success and continued interest from members it has evolved to a Sig, allowing activities to become more obtainable for all members. Sig members will benefit from a program of topical and educational CPD events. Join the forum to connect, network and exchange ideas, and seek expertise, opinion and guidance on best practice. i To join the Sig, or contact the committee visit www.bifm.org.uk/ bifm/groups/sigs/cathos
MEMBERSHIP
ISTOCK
New Year, new membership With the New Year underway and resolutions at the forefront of people’s minds have you given much thought to your career development for 2011? As a member there are many ways you can upgrade your membership to enhance your career progression, knowledge and networks. The BIFM’s “Step Up Your Membership” programme is a free, weekly programme designed to guide and support you in achieving an assessed grade of membership in
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around one hour each week. By achieving an assessed grade of membership you will achieve professional recognition by being awarded the post nominal MBIFM or CBIFM – to help demonstrate your skills and achievements to your peers within the industry and other related professions.
Upgrading Don’t forget you may be eligible for upgrading your membership already. Many FM recruiters prefer applicants who are MBIFMs, so it is well worth upgrading. If you already have MBIFM status you can enhance and further your individual development by applying to ‘Step Up Your Membership’ to Certified grade – CBIFM. To upgrade your membership, your current subscription must be fully paid. i Visit bifm.org.uk and click on membership or contact the membership team on 0845 058 1358 or email membership@bifm.org.uk
CO R E F M CO U R SE S TO SU IT YOU R L E VE L
n addition to a highly diverse training programme covering various specialisms of FM, our series of courses cover the core FM skills and techniques and range from introductory through to advanced level.
I
Understanding FM [Foundation] Our flagship course is consistently sold out and offers a sound introduction to FM. It is suitable for newly appointed staff and those with less than two to three years’ operational experience looking to broaden their range of skills and responsibilities. The highly praised site visit offers an invaluable insight into FM in practice. 22-24 March 2011 and monthly thereafter. Recommended for FMs with more than two years’ operational experience, our intermediate modules include: The Professional FM 1 [Intermediate I] For those seeking a senior management role in FM, this course explores the scope, extent and diversity of the FM function, and examines techniques that will add value to the FM operation and align it to organisational objectives. 10-12 May, 19-21 July, 27-29 September and 1-3 November 2011
MEMBERHIP
Member discounts BIFM Offers has negotiated 12 money saving discounts which could help members save the cost of membership. Offers include access to a network of over 2,000 health clubs, gyms and leisure centres such as Fitness First, Nuffield Health and LA Fitness. With a £5 Incorpore membership, you get the lowest corporate rates, saving a minimum of £50 and as much as £250. Member Energy’s new free energy price comparison service could help you or your business find the cheapest gas and electricity suppliers in your area.
The Professional FM 2 [Intermediate II] The second intermediate module concentrates on commercial awareness and aligning the FM function with organisational goals and risks, and explains how to build successful relationships with clients, suppliers and specialists. 24-26 May, 20-22 September and 15-17 November 2011 The FM Business School [Advanced] This is a case study driven course aimed at FMs with over three years’ managerial experience and aims to enhance your strategic understanding of FM to aid more effective communication with senior management. 28-30 June and 29 November - 1 December 2011 Get qualified Delegates attending the foundation course can opt to undertake the ILM Level 3 Award in FM and from April 2011 the Level 3 Certificate too. Other programmes can lead to formal qualifications too i Contact BIFM Training on 020 7404 4440, visit www. bifm-training.com or email info@bifm-training.com
i Visit bifm.org.uk/aboutbifmoffers to view all the 12 discounts
www.fm-world.co.uk
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NGS.indd 1
HOT DATES dates for a brighter future
Fast Keys QP 100211.indd 1 15/11/10 11:18:40
“
Excellent course & first class presentation by the trainer who used really relevant & realistic examples to evidence all learning points. -
”
Commercial FM Manager, Cadbury Trebor Bassett (Ref. Service Level Agreements)
26/1/11 11:40:43
MARCH COURSES 15 15-16 15-16 16 16-17 17 21 23 23 23-24 24
Building Surveying & Maintenance Property Management Display Screen Regulations & Risk Assessment DSE assessor’s certificate Energy Management Understanding & Managing Building Services FULL Energy Legislation NEBOSH General Certificate in Occupational Health & Safety [EXAM] Essential Communication Skills Customer Focused FM Project Management Service Level Agreements
+44 (0)20 7404 4440
Telephone info@bifm-training.co.uk | www.bifm-training.com
FM WORLD | 10 FEBRUARY 2011 | 39
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Call Adam Potter on 020 7880 8543 or email adam.potter@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack
FM NEWS
FM innovations ▼Optimum Facilities Management
▲Sandy Aird heads Enhance Office Cleaning Cleaning industry Guru Sandy Aird, is to head Enhance Office Cleaning Ltd, the breakaway business from Axiom Maintain. With 20 years in contract cleaning at Ramoneur, MacLellan and Strand, Sandy has previously had ultimate management responsibility for 4 operating offices, 3,500 directly employed staff and knows the business from bottom to top. Axiom Maintain was formed in 1997 and will continue its success as one of the leading specialist stone, timber and carpet cleaning businesses led by founder Andrew Sargent. Enhance continues as a progressive value for money office cleaning contractor operating within the M25, with an established list of prestige clients including solicitors, financial institutions, property developers and managing agents. Enhance will operate from its Bromley office, 0203 535 5555, info@enhanceofficecleaning.com.
▶Reaping efficiency rewards with Space Air Space Airconditioning plc, the Guildford based Daikin Distributor, holds registration under the environmental standard ISO14001:2004, in the unique category of “Distributors of air conditioning equipment and manufacture of ancillary components”. Despite the challenging business conditions of the past two years, Space Air has remained committed to taking all reasonable steps to reduce the environmental impact of its commercial activities. The ISO 14001 Standard forms an important part of Space Air’s objectives and so the Directors were delighted when the annual external audit approved certificate renewal with a highly complimentary report on the management of the system and environmental targets achieved to date, the auditor concluding with “This is one of the best environmental systems I have audited”. Perhaps the most impressive achievement was energy efficiency improvements recorded for the Daikin VRVQ air conditioning system installed earlier this year to replace the existing older VRV system. Detailed metered records indicating minutes run and kW/hrs consumed by the new VRVQ system
Optimum FM is a specialist Integrated Services Partner that delivers innovative Property & Facilities Management solutions to the Private & Public sectors. Working across a variety of industries, directly with Clients and their Customers in the UK and Internationally. We also support Service Providers, Consultancies and Property Companies managing relationships and performance between all stakeholders. We will ensure that you receive a bespoke range of FM solutions across your Property & Facilities that will Maximise Asset Value, Customer Satisfaction, Value for Money and Profitability while Reducing Risk; enabling your business to operate at Optimum Performance in True Partnership with Optimum FM. We work very closely with our clients to deliver a complete end-to-end service that includes strategic planning, performance model design and subsequent mobilisation through to product and service delivery. T: +44 (0)845 873 1337 E: bill@optimumfm.com W: www.optimumfm.com
▲Jangro Limited - Stand H13 at the Cleaning Show Returning to the Cleaning Show is Jangro, the largest UK network of independently owned janitorial companies. This dynamic organisation with 40 branches spread throughout the UK and Ireland has seen unparalleled growth over the last 12 months. The network offers an extensive range of quality products for all areas including washroom, housekeeping, catering, wiping, waste management, floorcare, industrial, window cleaning and work wear. One aspect that sets Jangro apart is its extensive, free support material. The Jangro Solution is a comprehensive package including risk assessment on all its own chemicals and safe working procedure documents for various cleaning tasks. For your copy of the Jangro 2011 Buyers’ Guide, ask on stand H13 or call: 0845 458 5223. Fax: 01204 576 801. Email: centraloffice@jangrohq.net or www.jangro.net
were compared with corresponding periods in previous years for the original system and showed a remarkable average 28.6% reduction in monthly kW/ hr consumption! A Space Air spokesman commented, “In addition to various other measures we have undertaken to reduce our environmental impact, the external auditor was particularly impressed by the very significant energy savings achieved by the VRVQ system. Although we need to look at a full year of recordings to get a fair comparison, the results so far are extremely encouraging, not only in terms of meeting our own objectives but also in reinforcing the efficiency benefits of VRVQ for the many customers considering replacing existing R22 or R407C VRV systems. VRVQ has specifically been designed to enable older VRV systems to be replaced without the need to renew the existing pipework and in some cases, retain the existing fan coil units. VRVQ can therefore be installed relatively quickly, at considerably reduced cost and site disruption. The additional benefit is substantially lower running costs. We are already reaping the rewards and our customers can do the same.” www.spaceair.co.uk
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FM DIARY NATIONAL BIFM EVENTS 15 February Creating a Beautiful Relationship - Procuring FM services - a joint BIFM & Corenet event Venue: DTZ 125 Old Broad Street London Contact: london@bifm.org.uk 23 February WiFM forum Venue: Central London Contact: Liz Kentish, coach@ lizkentishcoaching.co.uk or call 07717 787077 24 February A Working Partnership – PFI case study Venue: Nuffield Orthopaedic Centre, Oxford Contact: Alan Walker, alan.walker@ semperian.co.uk or 07889 183139 3 March WiFM Forum - The Glass Ceiling Venue: Central London Contact: Liz Kentish on coach@ lizkentishcoaching.co.uk or call 07717 787077 24 March WiFM Forum - What a Load of Rubbish Venue: Luton Contact: Liz Kentish on coach@ lizkentishcoaching.co.uk or call 07717 787077 5-6 April Th!nkFM conference: Delivering value in FM Venue: The East Midlands Conference Centre in Nottingham Contact: conference@thinkfm.com 26 May WiFM Forum - Networking Skills Venue: TBC Contact: Liz Kentish on coach@ lizkentishcoaching.co.uk or call 07717 787077 30 June BIFM AGM and Members’ Day Venue: TBC Contact: Karen Weeks on 0845 058 1356 or email communications@ bifm.org.uk 24 August WiFM Social Event Venue: London Contact: Liz Kentish on coach@ lizkentishcoaching.co.uk or call 07717 787077 21 September WiFM Forum - FM and Organisational Change Venue: TBC Contact: Liz Kentish on coach@ lizkentishcoaching.co.uk or call 07717 787077 www.fm-world.co.uk
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Send details of your event to editorial@fm-world.co.uk or call 020 7880 6229
10 October BIFM Awards Venue: Grosvenor House Hotel Contact: Sandra Light on 0141 639 6192 or email Sandra@fmevents.biz
SCOTTISH REGION 26 May Scottish Region golf event Venue: Renfrew Golf Club Contact: bill.anderson@ telerealtrillium.com or call 01977 598914 NORTH REGION 16 February Business Continuity Planning – Have we got it covered? Venue: Northwest Vision Media 100 Broadway, Salford Quays Contact: justin.lawson@ norlandmanagedervices.co.uk or call 07976 882008 MIDLANDS REGION 24 February Midlands region event - PFI - a working partnership Venue: Nuffield Orthopaedic Centre, Windmill Road, Headington, Oxford, Contact: alan.walker@semperian. co.uk or call 07889 183139 EAST REGION 6 April BIFM East Region presentation: Secure Data and Storage of Critical Information Venue: RECALL Secure Data and Storage Centre, Hoddesdon, Hertfordshire Contact: Graham Price at g.price@ forumevents.co.uk 28 April East Region networking golf day Venue: To be confirmed Contact: tim.jonck@60tns.com or call 02072601821 23 June East Region Golf day Qualification” Venue: To be confirmed Contact: Graham Price at g.price@ forumevents.co.uk 3 July East Region Cricket Challenge Venue: Great Hyde Hall, Hertfordshire Contact: Graham Price at g.price@ forumevents.co.uk SOUTH WEST REGION 11 March SW Region March Quarterly Training Day Venue: Hilton Bristol Hotel, Aztec West, Bristol
Contact: joanne.bartlam@ telerealtrillium.com or call 07808 908052 10 June SW Region June Training Day Venue: Hilton Bristol Hotel, Aztec West, Bristol Contact: joanne.bartlam@ telerealtrillium.com or call 07808 908052 15 July South-west region 2011 Golf Day Venue: Orchardleigh Golf Club Frome Contact: Gareth Andrews on gmahome@tinyworld.co.uk or call 07540 079978 9 September SW Region September Training Day Venue: Hilton Bristol Hotel, Aztec West, Bristol Contact: joanne.bartlam@ telerealtrillium.com or call 07808 908052 25 November SW Region November Training Day Venue: Hilton Bristol Hotel, Aztec West, Bristol Contact: joanne.bartlam@ telerealtrillium.com or call 07808 908052 FELLOWS 15 February BIFM Fellows seminar Allen & Overy will be hosting a seminar to discuss aspects of the forthcoming Bribery Act. Venue: Allen & Overy LLP, One Bishops Square, London Contact: jenine.wood@allenovery. com by Friday 4 February INDUSTRY EVENTS 10 February Workplace Futures 2011: Commoditisation vs Service Solution – which future? Venue: Churchill War Rooms, London Contact: David Emanuel on 020 8922 7491 22 February Big Business, Low Carbon Conference Venue: University of Nottingham Innovation Park Contact: Register your place now for free at www.aquila-green.co.uk 8-11 March MIPIM 2011 Venue: Cannes, France Contact: www.mipim.com 9 March Provide a better service to your clients whilst reducing your
costs and overheads with facilities management software Venue: 9 King Street, London Contact: Danielle Kostyra on dkostyra@qubeglobal.com or call 020 7726 3200 9-10 March Facilities Management Ireland 2011 Venue: RDS, Dublin Contact: Warren White, Step Exhibitions on 01892 518877 or email warrenwhite@stepex.com 22 March The Total Security Summit Venue: Radisson Blu Hotel, London Stansted Airport, Essex Contact: Graham Price at g.price@ forumevents.co.uk 24 March A practical workshop sponsored by Vegware and Cawleys on how to save money and go green with truly sustainable waste management. Venue: Bedford Contact: lucy@vegware.co.uk 25 March BSRIA Best Practice for Facilities Managers Venue: Institute of Physics, 76 Portland Place, London, Contact: www.bsria.co.uk/trainingand-events/details/best-practicefm/ 12 April The Savoy Lecture Venue: The Savoy hotel Contact: Lorraine Wood on 0203 087 2378 or lorraine@arena.org.uk 20-21 April The National FM & Property Event Venue: The Celtic Manor, Wales Contact: leighhussain@ globalbusinessevents.co.uk or call 01633 290 951/ 07977 561 553 17-19 May The Facilities Show Venue: NEC Birmingham Contact: www.thefacilitiesshow.com for full details 23-25 May EuroFM Conference: Cracking the productivity nut Venue: The Vienna University of Technology, Vienna Contact: www.eurofm.org 23 June World FM Day Venue: UK-wide events, and primary BIFM event Contact: Karen Weeks at communications@ bifm.org.uk FM WORLD | 10 FEBRUARY 2011 | 41
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FM PEOPLE MOVERS & SHAKERS
BEHIND
THE JOB What attracted you to the job? I’ve worked with Speedy’s customers in the facilities management sector for over a decade, so landing this strategic role which oversees all of our work within the industry was suited to me. What has been your biggest career challenge to date? In my early career I relocated to London, somewhere I had never even been to until arriving for my first day. Arriving to run a team of five people with far more experience than me was daunting. NAME: Derek Bailey JOB TITLE: Market director ORGANISATION: Speedy JOB DESCRIPTION: To spearhead Speedy’s work within the supply chains of major facilities management businesses such as ThyssenKrupp and Schindler.
If you could change one thing about the industry, what would it be? I would shift the emphasis from price sensitivity to operational and administrative performance. Lowest cost doesn’t mean best service and cutting corners is usually a false economy. If I wasn’t in facilities management, I’d probably be… A racehorse trainer or part of a Formula 1 team. If one was better at winning than the other, then I’d pick that. Which “FM myth” would you most like to put an end to? It’s not a science but simply taking the time to understand its variable attributions such as hard, soft, government etc.
ON THE
MOVE Changing jobs? Tell us about your new role and responsibilities. Contact Natalie Li Natalie.Li.@fm-world.co.uk
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After 20 years at Compass Group, Geoff Edwards leaves to join Aggora Group as project manager. Mitie has appointed Dale Harding as managing director of its office fit-out and refurbishment business. Hugh O’Neill has been appointed as head of facilities at Speechly Bircham. Stewart Booth (pictured) has joined ServiceMaster Clean as franchise operations director.
How do you think facilities management has changed in the last five years? Dramatically, though perhaps more so in the last two. New legislation on health and safety, the environment and low-level access requirements in particular have ushered in big changes. It now faces the challenge of maintaining margins in a fiercely cost sensitive environment against the back drop of a recession and planned government austerity measures. And how will it change in the next five years? More than 60 per cent of the FM market is outsourced but, despite what some have suggested, I don’t see more going in-house as spending cuts take hold. The easiest way to save money and maintain high standards will be through greater outsourcing. In fact, I think that the outcome of the Coalition’s budget cuts will strengthen outsourced relationships as central and local government looks to do more with less. The market, including hard and soft, is worth in excess of £14bn and I see it maintaining 6 per cent growth per annum over the next 5 years. Do your friends understand what facilities management is? The subject of my career has become a staple discussion point at most dinner parties. I think most assume it’s about toilets and changing light bulbs at first. People are often surprised at what the size and scale of the industry actually is.
been named managing director of compliance at Managed Support Services (MSS). Andy Green, a director of consultant Faithful + Gould, has been appointed vice chairman of the SFG20 Technical Standards Committee.
AA Projects has appointed Graham Forrester as associate director of facilities management.
Balfour Beatty WorkPlace has appointed two directors to its healthcare and education division. Kevin Holder joins as sales director, and Scott Hazledine moves from his previous role as Balfour Beatty WorkPlace’s group financial controller to become finance director.
Joe Mead (pictured, top right) has
Les Peter (pictured) has been
promoted to managing director at Morgan Stanley. Peters is co-head of global property management which includes facilities, real estate, construction projects, engineering, health and safety, environment and strategic planning. The Revive Group has appointed John Bullen as business development director. HSG Zander International GmbH, part of the Bilfinger Berger Facility Services Group, has appointed Jeff Smith as CEO for their Ireland and UK companies. Smith has held management roles within GSH Group, Hochtief Facility Management and Acuman Facilities Management.
www.fm-world.co.uk
3/2/11 16:16:03
Call Stephen Fontana on 020 7324 2787 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack
Appointments
FALL IN LOVE WITH A NEW JOB BUILDING MAINTENANCE MANAGER Â&#x2026; Â&#x2026; /RQGRQ 3UHVWLJLRXV DQG 8QLTXH ¿UP LV ORRNLQJ IRU D %XLOGLQJ 0DLQWHQDQFH 0DQDJHU WR ZRUN ZLWKLQ WKH )0 WHDP <RX ZLOO EH UHVSRQVLEOH IRU EXLOGLQJ PDLQWHQDQFH EXLOGLQJ VHUYLFHV DQG DOO UHDFWLYH DQG SUHYHQWDWLYH PDLQWHQDQFH ZKLOVW DGRSWLQJ D VWUDWHJLF DSSURDFK 7KLV RSSRUWXQLW\ LV H[WUHPHO\ FOLHQW IDFLQJ DQG LGHDO FDQGLGDWHV ZLOO EH DEOH WR RIIHU D VHUYLFH ZKLOVW ZRUNLQJ EH\RQG WKHLU RI¿FLDO UHPLW LQ KHOSLQJ WKH IDFLOLWLHV WHDP Richard Parrett, rparrett@macdonaldandcompany.com Ref: 79896
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TECHNICAL ASSOCIATE (VT)
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OPERATIONS MANAGER
Â&#x2026; /RQGRQ $ OHDGLQJ JOREDO ¿QDQFLDO LQVWLWXWLRQ UHTXLUH D IDFLOLWLHV PDQDJHU WR RYHUVHH DOO VRIW DQG KDUG VHUYLFHV LQ WKHLU /RQGRQ 2I¿FH $SSOLFDQWV VKRXOG KDYH D VWURQJ NQRZOHGJH RI VRIW VHUYLFHV DQG KDYH H[SHULHQFH PDQDJLQJ VSHFLDOLVW KDUG VHUYLFHV FRQWUDFWRUV &DQGLGDWHV VKRXOG LGHDOO\ KDYH H[SHULHQFH ZRUNLQJ LQ KRXVH IRU D ¿QDQFLDO RU OHJDO LQVWLWXWLRQ David Kettle, dkettle@macdonaldandcompany.com Ref: 80046
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FM WORLDâ&#x20AC;&#x201A;| 10 FEBRUARY 2011â&#x20AC;&#x201A;| 43
FM New appoints 100211.indd 43
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Co-educational Day and Boarding 4 -18 years
ESTATES MANAGER Required for April/May 2011 This is a rare opportunity for a qualiďŹ ed and experienced building surveyor to join a thriving and vibrant Independent School as the Estates Manager. Responsibilities will include the eďŹ&#x192;cient management and eďŹ&#x20AC;ective operation of the estate and associated facilities, which comprise of a wide range of historic and modern buildings situated in a conservation area. Reporting to the Bursar the successful candidate will lead a dedicated team of supporting staďŹ&#x20AC;, including contractors. The position involves project management, estate maintenance, campus security and line management responsibilities. A competitive package will reďŹ&#x201A;ect the importance of the post and the experience of the person appointed. There will be six weeks holiday per annum. Saturday morning working, during term time, will be required.
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Sales Director, London, ÂŁ65,000 plus commission and beneďŹ ts (OTE ÂŁ100k) A leading, innovative provider of FM services is recruiting a Sales Director. The company, which has been in business for 10 years, has doubled its turnover every year to date and intends to maintain this level of growth for the next 5 years (turnover currently cÂŁ25m). As the Sales Director, you will be responsible for creating and delivering sales strategy and play a fundamental role in developing future growth by providing vision, direction and leadership. You will need to be able to develop relationships with potential clients, identify opportunities, manage the bid process and bring home the sales. The role is home based although regular visits to the London HO and clients nationwide will be required. A driving license and a good deal of ďŹ&#x201A;exibility are essential. We are looking for a â&#x20AC;&#x2DC;sales hunterâ&#x20AC;&#x2122; with a proven track record at director level. Experience within the FM industry is not essential although initiative, drive and enthusiasm are. CVs to russell@c22.co.uk
Workplace Coordinator, London, cÂŁ33,000 plus bens Our client, a well known media organisation, is recruiting a Workplace Co-ordinator to be based at their Head OfďŹ ce in West London. You will be speciďŹ cally responsible for organising and planning ofďŹ ce moves, churn and refurbishment projects but will also support the FM where necessary and contribute to the smooth running of the Facilities Department. Candidates will therefore require a sound understanding of FM services and proven experience of managing moves within a pressurised corporate Head OfďŹ ce environment. You will need to have excellent administration, customer service and communication skills and should be able to use CAD space planning software. Salary may be negotiable for exceptional candidates. CV and cover letter to steve@c22.co.uk
For further details and an application pack please visit: www.bishops-stortford-college.herts.sch.uk or contact Angela Wright on 01279 838578 or hr@bishopsstortfordcollege.org
Closing Date: 17th February 2011
We are an equal opportunities employer and are committed to safeguarding and promoting the welfare of children; references will be taken prior to interview and an enhanced CRB check is required.
providing quality people
Leeds 0113 242 8055 London 020 7630 5144
Catch22 QP.indd 1
Norse Commercial Services is an Integrated Facilities Management company providing high quality services throughout the Eastern region. FM DIVISION
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Facilities Operations Manager Scunthorpe 40hpw
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3/2/11 09:34:20
News updated at least ďŹ ve times a day Archive of every FM World article since 2004 Job email alerts Career advice
Circa ÂŁ35,000 We are currently seeking to recruit a Facilities Operations Manager. Reporting to the Senior FM Operations Manager you will be required to co-ordinate and organise the Hard FM services across six educational establishments in North Lincolnshire. You will ideally have experience of asset management systems, including PPM and lifecycle programs. The successful candidate will have a management background in Facilities Management and be experienced in electrical and mechanical maintenance. A good knowledge of health and safety legislation is essential, as are IT skills, including excel, word and electronic asset management systems. You will be expected to share in the â&#x20AC;&#x2DC;on callâ&#x20AC;&#x2122; roster which includes weekends and Bank Holidays. During the initial stages of the contract a high degree of flexibility will be required.
CoďŹ&#x20AC;ee and CV
Closing date: Monday 28 February 2011. For more information and an application form please visit our website www.ncsgrp.co.uk or call 01603 894111 (24 hour answer phone).
fm-world.co.uk/jobs Committed to A wholly owned company Equal Opportunities of Norfolk County Council
has over 100 job vacancies
44 |â&#x20AC;&#x201A;10 FEBRUARY 2011 |â&#x20AC;&#x201A;FM WORLD
FM New appoints 100211.indd 44
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Excellent Opportunities Travelodge was the first budget hotel brand to launch in the UK in 1985 and now operates over 450 hotels - in Ireland, Spain and the UK. Travelodge is growing rapidly with plans to operate 100,000 rooms (approx 1,100 hotels) by 2025 and aims to be the biggest hotel operator in London by the 2012 Olympics. Maintenance Supervisors London, London West, Birmingham, Manchester, Newcastle and Edinburgh £30-33k As a Supervisor you will be responsible for a team of Maintenance Operatives, overseeing and completing general room maintenance and will hold responsibility for the overall running of the maintenance team. It is the role of the Supervisor to ensure all the bedrooms are maintained to a high standard. You will have a strong trade background and strong people management skills are essential. You will also be organised and customer focussed. To apply contact Claudio Rojas at crojas@cobaltrecruitment.com Regional Facilities Manager
Cobalt Recruitment Abu Dhabi Auckland Berlin Düsseldorf
London Manchester Tel: +44 (0)20 7478 2500
Reporting to the Head of Facilities this field based role will involve the day to day facilities management of circa 150 hotels covering a wide geographical region in the North. You will be responsible for all Hard FM services. To apply contact Holly Anstey at hanstey@cobaltrecruitment.com
info@cobaltrecruitment.com www.cobaltrecuitment.com
Travelodge is offering competitive remunerations for all posts and wider career opportunities throughout the UK.
To apply for any of these roles please email your CV in confidence to info@cobaltrecruitment.com or call +44 (0)20 7478 2500 to speak to a consultant.
Find your ideal FM job at o..uk/jobs www.fm-world.co.uk/jobs
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for all the latest vacancies pleasee visit the FM World job board. To advertise see on fm-world.com contact Stephen Fontana on 020 7324 27 2787 787
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Roffey Park Commercial Operat ions Manager £370 7 00-£47000 per annum
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FM New appoints 100211.indd 45
3/2/11 15:38:32 FM WORLD | 10 FEBRUARY 2011 | 45
3/2/11 15:49:50
FINAL WORD FELICITY MESSING
FELICITY
MESSING
A STRETCH INSIDE? A Dutch prisoner has claimed he is ‘too big for his cell’. The 6ft 9in, 36-stone man has taken his case to a court in The Hague, arguing that the conditions contravene the European Convention on Human Rights. Is this jailbird, serving a two-year sentence for fraud, getting a bit too big for his not-so gilded cage? There is no statutory minimum size for individual cells in the UK, although Prison Service operating standards lay down an ideal minimum size of 5.5 sq m. Self-indulgence is apparently not to blame – Bas Martens, the prisoner’s lawyer, attests that this criminal colossus “is not obese. He even walks like a giant, like out of the comic books”. If the court rules in the prisoner’s favour, potentially every detainee could argue that their enforced accommodation is ill-fitting. What’s next? Made-to-measure prison cells? Giant-only prisons? Large detainees across the continent could suddenly find themselves shipped off to Cell Block XXL… The case continues.
THE EMPEROR’S NEW CLOTHES I can remember my shock when, working at a respectable firm of London surveyors in the 1970s, a junior assistant turned up to work with a ring in his pierced ear and sporting a peroxide blonde and black streaked hair do. He was taken to one side and we never saw him again. Establishment meets punk. Just a few years earlier, I recall that, apart from the bowler hat-wearing partners and suited men with their Jermyn Street shirts and wide ties, we ladies were positively encouraged to wear mini-skirts and low cut tops. It was a fact that the shortest skirts and lowest tops were worn by secretaries from Essex! Now dress codes appear to be part of the DNA of organisations with guidance on dress style, or uniforms, running to several pages – including illustrations.
I hear that Swiss bank, UBS, is calling in its recently published 44 page (is this a record?) dress code after being mocked over some of the content when staff received it with derision and disbelief. It apparently tells female employees how to apply make-up, what kind of perfume to wear and what colour of stockings and lingerie are acceptable (apparently skin-coloured). Men are told how to knot their ties as well as to get a haircut every month and to avoid scruffy beards and earrings. True to their banking principles, the guide also includes the best type of wristwatch to wear to signal “trustworthiness and a serious concern for punctuality.” It will be interesting to see which parts of the code they revise.
HELLO BOSS? I CAN’T COME TO WORK TODAY... I’ve used up all my sick days... so I’m calling in dead.
I am extremely sensitive to a rise in the interest rates.
IN THE NEXT ISSUE OUT 24 FEBRUARY
A LOOK INSIDE NOMURA’S NEW LONDON BUILDING/// THE IMPACT OF THE PUBLIC SECTOR SPENDING CUTS ON CSR/// CONTROLLED MECHANICAL VENTILATION AND HEAT RECOVERY SOLUTIONS/// RATIONALISING THE LOCAL GOVERNMENT ESTATE/// FREE RANGE EGG REGULATIONS/// ONLINE LEARNING/// GREENING YOUR PRINT FUNCTION/// MORE NEWS
46 | 10 FEBRUARY 2011 | FM WORLD
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Conference 2011 Delivering Value in Facilities Management Innovation and adaptation for today’s economics 5-6th April 2011 East Midlands Conference Centre Nottingham
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