THE MAGAZINE FOR THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT | 22 OCTOBER 2015
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STAR TURNS All the people and projects from the FM sector’s biggest night of the year
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VOL 12 ISSUE 19 22 OCTOBER 2015
CONTENTS
08| Living wage price hike
13| Sit-stand conundrum
20| BIFM Award-winners 2015
NEWS
OPINION
FEATURES
08 Living Wage will mean price hikes and a jobs freeze 09 Keynsham centre is top workplace – BCO 10 Project of the fortnight: Buckinghamshore County Council’s biomass energy system 11 Think Tank: Would introducing this new Energy Efficiency Investment Tax Discount and single low-carbon levy help businesses make buildings greener rather than the existing range of initiatives? 13 News analysis: Standup desks don’t provide enough exercise, says report 14 Business news: Graeme Davies: Pace of NHS outsourcing is slowing down 15 Imtech Inviron chosen for councils’ M&E work 16 In Focus: Noel Clancy, managing director of Shepherd FM and Helen Bunch, managing director of Wates Smartspace
18 Tunde Obileye says Nigeria’s FM industry needs regulation to grow 19 Five minutes with Steve Gladwin, Chair of the Judges, BIFM Awards
38| Going underground
20
Stellar performers: Judges praised the quality of people and projects submitted for BIFM Awards 2015 – 54 finalists leading to 12 award winners
22
BIFM Awards: People This year’s winning entries in the FM, FM team, lifetime achievement and learning & development categories
28
BIFM Awards: Impact All the winners in the customer experience, brand impact, sustainability, workplace and all-new societal impact categories
34
BIFM Awards: Innovation The winning stories in the innovation in technology & systems and new product / service categories
38
Cable & tireless: We enter the subterranean world of BT Facilities Services staff who maintain the wiring that keeps the UK’s phone and broadband networks going
MONITOR 43 How to: Warm up for winter maintenance 44 How to: Make your building a safe haven from pollution
REGULARS 46 49 50 51 52 54
BIFM news Diary of events Case in point Behind the job Appointments BIFM Awards 2015 photos
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EDITORIAL Tel: 020 7880 6229 email: editorial@fm-world.co.uk editor: Martin Read ⁄ assistant editor: James Harris ⁄ news editor: Herpreet Kaur Grewal ⁄ sub editor: Deborah Shrewsbury ⁄ content development executive: Martha Harris ⁄ consultant art director: Mark Parry ⁄ art editor: Nicola Skowronek
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hose worried that the engineering and maintenance side of the facilities management sector might not have been getting the attention it deserves will have left the 2015 BIFM Awards wearing a huge smile. The new BIFM facilities manager of the year Alan Russell is accountable for all aspects of engineering and facilities, across both hard and soft services, on Heathrow’s Terminal 5 campus – he’s clearly a dedicated and enthusiastic in-house FM engineer, and you’ll be able to read his story in our next edition. But aside from Russell’s success, this year’s awards saw plenty of other engineering and facilities teams either winning or being highly commended for their work. Heathrow’s Terminal 2 Engineering and Facilities team took the ‘impact on customer experience’ gong, with Heathrow again picked out in the learning and career development category for the way it seeks to introduce young talent into its engineering and asset management teams. As for Cofely’s partnership and supply of 50 service lines for North East Lincolnshire Council’s work with Cofely? That’s deserving of an entirely separate feature in itself (which we’ll be doing, by the way). NG Bailey’s energy-saving initiative with software firm Elutions on behalf of retailer Morrisons was another story in the awards spotlight. Hard FM success stories can be the reverse of their soft FM cousins; the hard FM story can be sold through the clear demonstration of a demonstrable benefit – a reduction in energy consumption, for example, or an increase in availability and up-time. But the difficult work is in the technical analysis, equipment procurement and ongoing maintenance being done behind the scenes. By contrast, soft FM success can be far more complicated to demonstrate – the impact of face-to-face first contact with end-users, or how a cleaning team’s work can affect an organisation’s bottom line – but as a service it is arguably easier to put in place. In any event, this year’s prominent hard FM success stories are cause for celebration – and perhaps there’s more to come. The stereotype of engineers being poor ‘people people’, lacking the social skills to interact with end-user customers, is not only becoming old hat but is in any case being positively addressed by facilities teams aware that today’s engineering FMs can’t afford to shy away from such contact; and there are facilities engineers, such as Heathrow’s T2 team, who have gone out of their way to be involved in the facility’s design from the outset. Then look at the generational shift – more female than male students are now considering a science, technology, engineering and maths (STEM) subject, according to a study of sixth formers. That suggests some great new technical FMs. There are some colourful FM characters who have never shied away from pressing the case for building engineering FM, although it would be imprudent to name them here. And to be clear, awards evening brought forward some other great stories too. But it’s perhaps the case that we can do more with the technical stories to help present FM in its best light. We certainly intend to bring these stories to life over the coming months.
T
SUBSCRIPTIONS BIFM members with FM World subscription or delivery queries should call the BIFM’s membership department on 0845 0581358. FM World is sent to all members of the British Institute of Facilities Management and is available on subscription to nonmembers. Annual subscription rates are UK £110, Europe £120 and rest of world £130. To subscribe call 020 8950 9117 or email redactive@abacusemedia.com – alternatively, you can subscribe online at www.fm-world.co.uk/about-us/subscribe/ To order the BIFM good practice guides or the FM World Buyers’ Guide to FM Services visit www.bifm.org.uk/bifm/knowledge/ resources/goodpracticeguides. EDITORIAL ADVISORY BOARD Simon Ball, business development director, Mitie ⁄ Martin Bell, independent consultant / Lucy Jeynes, Larch Consulting / Nick Cook, managing director, Avison Young ⁄ Rob Greenfield, health & safety business unit director, myfm ⁄ Ian Jones, director of facilities, ITV ⁄ Liz Kentish, managing director, Kentish and Co. ⁄ Josh Kirk, facilities manager, JLL ⁄ Anne Lennox Martin, FM consultant ⁄ Peter McLennan, joint course director, MSc Facility Environment and Management, University College London ⁄ Geoff Prudence, chair, CIBSE FM Group ⁄ Jeremy Waud, chairman, Incentive FM group⁄ Jane Wiggins, FM tutor and author Average net circulation 13,326 (Jul 14 – Jun 15) FM World magazine is produced using paper derived from sustainable sources; the ink used is vegetable based; 85 per cent of other solvents used in the production process are recycled © FM World is published on behalf of the British Institute of Facilities Management (BIFM) by Redactive Publishing Ltd (RPL), 17 Britton St, London EC1M 5TP. This magazine aims to include a broad range of opinion about FM business and professional issues and articles do not necessarily reflect the views of the BIFM nor should such opinions be relied upon as statements of fact. All rights reserved. This publication may not be reproduced, transmitted or stored in any print or electronic format, including but not limited to any online service, any database or any part of the internet, or in any other format in whole or in part in any media whatsoever, without the prior written permission of the publisher. While all due care is taken in writing and producing this magazine, neither BIFM nor RPL accept any liability for the accuracy of the contents or any opinions expressed herein. Printed by Polestar Stones ISSN 1743 8845
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“The stereotype of engineers being poor ‘people people’, lacking the social skills to interact with end-user customers is… old hat ”
FM WORLD | 22 OCTOBER 2015 | 07
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NATIONAL LIVING WAGE
SHUTTERSTOCK
Living Wage will mean price hikes and a jobs freeze A significant number of small firms are concerned about the impact the new Living Wage rate for over-25s will have on their businesses. Many plan to slow job creation, raise prices or postpone or cancel investments to compensate for the higher statutory rate, says the Federation of Small Businesses (FSB). Its research found that 38 per cent of small employers expect the new National Living Wage of £7.20 an hour to negatively affect their businesses when it comes into force in April. When asked to consider the projected rise in the National Living Wage to at least £9 an hour by 2020, 54 per cent say it would have a negative impact. Just 6 per cent of firms think the policy would have a positive effect. Firms in wholesale and retail sectors, and those working in accommodation and food services, are most likely to say the National Living Wage will hit them. And businesses in Yorkshire, the West Midlands, Wales, and the SouthWest are among the most likely to cite a negative effect. The FSB’s latest Cost of Employment Index – a model of wage and non-wage costs for small businesses across a range of sectors – estimates that for a small retail business with six full-time staff aged 25 or over and earning the current adult minimum wage, the National Living Wage will cost an extra £5,900 a year from April. Annual labour costs for such a business stand at about £127,700. Even after claiming the higher Employment Allowance (rising to £3,000 next year), these costs are set to rise to £133,600 in April because of the National Living Wage. So the £3,000 of potential savings to employers from lower
08 | 22 OCTOBER 2015 | FM WORLD
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National Insurance contributions will reduce the £8,900 higher wage costs incurred in this case, but would still require the employer to find about £6,000 to cover the additional costs. This would happen six months
after bosses had already increased wages owing to the minimum wage increase on 1st October. When businesses that say they would be hit were asked how they would adapt to the National Living Wage, 52 per cent say they
would put off hiring new staff and 50 per cent would raise prices. Other steps businesses plan to take to cope include cutting staff hours (41 per cent), cutting staff numbers (31 per cent), cancelling or postponing planned investments (29 per cent) and eroding pay differentials by freezing or cutting the wages of higher-paid staff (26 per cent). A third of businesses expect to take the hit on profits. John Allan, FSB chairman, said: “It’s important that the independent Low Pay Commission continues to play a central role in setting the minimum wage, and that includes deviating from the government’s plan to raise the National Living Wage to over £9 an hour by 2020, if it is apparent that the economy can’t afford it.”
WORKPLACE TRENDS
Firms cannot afford to ignore wellbeing There is a ‘wellbeing deficit’ in the workplace, delegates at a conference heard this month. Attendees at ‘Workplace Trends: Environments for Wellness and Health’ heard Fiona Adshead, chief wellbeing and public health officer for Bupa, and Philip Tidd, principal at consultancy Gensler, present research on psychological wellbeing. The presentation was based on interim findings and conclusions of recent research. Tidd said early conclusions showed that “rising street levels, ever-increasing distractions, and lack of comfort are contributing to loss of workplace productivity through sickness”. Adshead said the future would be more about the wellbeing of workers rather than viewing them “as machines”. Tidd added:
Frans van Eersel, Google’s London FM
“Companies cannot afford to ignore wellbeing in the workplace.” The cost of stress is $300 billion a year in the US, and £70 million for lost working days in the UK. Tidd said: “By 2030 depression will be the leading cause of disease burden globally.” Dealing with wellbeing could
see a 46 per cent drop in the cost of employee turnover and a 19 per cent fall in the cost of sick leave, leading to increased innovation. Simon Carter from the National Grid and Hilary Jeffery from AECOM concluded that organisational culture is the biggest predictor of productivity. Jeffrey said that despite the effort of firms to adjust, many “changes are not embedded in their fabric”. Frans van Eersel, FM for Google in London, spoke about the search giant’s working practices. “There are many myths about Google, that it’s all about slides, but that was 15 years ago… Our approach is fun but practical… Sitting is the new smoking so we have sit-stand desks,” he said, adding that firms should “always tailor offices to their workforce”. www.fm-world.co.uk
15/10/2015 17:45
NEWS
BRIEFS New venue for ThinkFM 2016
Keynsham centre is top workplace – BCO Keynsham Civic Centre in Somerset has landed the top accolade at the British Council of Offices Annual National Awards. At the recent awards dinner in London, an independent judges’ panel of industry professionals singled out Keynsham Civic Centre & One Stop Shop as the ‘best of the best’ in recognition of its provision of an environmentally sustainable, low-maintenance and flexible workspace that was helping to promote the regeneration of the town, near Bath. It won the best corporate workplace award, and topped a list of six other award-winners
recognised for excellence in office space. Fit-out and refurbishment specialist Overbury won an award for best fit-out of a workplace for PwC. Overbury worked alongside architects BDP and AECOM to refurbish 32,000 square feet of offices at Atira One on Morrison Street, Edinburgh. Works comprised a large open-plan area for 400 staff, and the creation of meeting rooms and collaborative spaces. The BCO praised the scheme for involving PwC staff in creating the transformed space. Full list of this year’s winners: ● Commercial Workplace: One St Peter’s Square, Manchester
● ‘Best
of the Best’ & Corporate Workplace: Keynsham Civic Centre and One Stop Shop, Market Walk, Keynsham ● Fit Out of Workplace: PwC Edinburgh, Atria One, 144 Morrison Street, Edinburgh ● Project up to 2,000 sq m: The Albus, 110 Brock Street, Glasgow ● Refurbished/Recycled Workplace: 1 & 2 Stephen Street, London ● Innovation: Living Planet Centre, WWF-UK Headquarters, Rufford House, Brewery Road, Woking ● Test of Time: The Angel Building, 407 St John Street, London
SHUTTERSTOCK/DANIEL HOPKINSON/ AHR
Bosses split over apprenticeship levy plans Employers are split over the government’s proposal to introduce an apprenticeships levy, says the Chartered Institute of Personnel and Development (CIPD). The levy is a key part of the government’s plan to boost productivity and to encourage employers to invest more in workforce development. A survey carried out by the professional body for HR and people development raises concerns that the levy would boost numbers of apprenticeships at the expense of quality, and could take investment away from other forms of workforce training. Thirty-nine per cent are in favour of the levy in principle, 31 per cent oppose it, and 30 per www.fm-world.co.uk
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cent are undecided in a poll of large employers by the CIPD. It surveyed 275 employers to inform its response to the recent government consultation and found that 30 per cent of organisations believe the levy would encourage them to develop an apprenticeship programme to help build key skills. A similar proportion (30 per cent) reckons
the levy would help to increase the quantity of apprenticeships. But 31 per cent of organisations think the levy would lead them to cut investment in other areas of workforce training. A further 22 per cent believe the levy could encourage employers to accredit training they would be running anyway as apprenticeship schemes, while only 20 per cent of respondents think the levy will drive up quality of such schemes. Peter Cheese, chief executive of the CIPD, said: “If the government is serious about raising the quality of our apprenticeship system, it is important the levy is weighted towards increasing the number of apprenticeships at or above level 3.”
Next year’s ThinkFM conference will be held at Milton Court, part of the Guildhall School in London, on 18 May 2016. The BIFM says that the new venue will allow for greater capacity to accommodate delegates and sponsors. Further details of the annual conference will be made available in the coming weeks. Bookings are set to open in December, but delegates can register their interest at www.thinkfm.com Last year’s sell-out event, ‘Gaining the Competitive Edge’, included speakers from within the FM sector, including Andrew McMillan from John Lewis Partnership, Bill Hancox of Edge Hill University , and BMW Group’s Adam Smith.
Cordant appoints director Cordant Services has appointed Jaimie Potts as its facilities solutions director. Potts joins Cordant from Interserve, where he was commercial manager. Lorne Stewart Facilities has appointed Wayne Goldsmith as managing director of the engineering firm’s facilities arm. Goldsmith, also previously of Interserve, as well as Initial Facilities, was appointed to help Lorne Stewart “refocus” on the FM sector.
BAM appoints new MD Dougie Peters has been appointed managing director of BAM Properties. He succeeds John Burke, who retires after almost 25 years with the UK business. A graduate of the University of Edinburgh and a qualified chartered accountant, Dougie trained with KPMG, following which he held a number of positions within both commercial and residential property companies. In 2005 he joined BAM Properties as finance director. Peters said: “I relish the role ahead, particularly at a time in the market with so many opportunities for a developer that has imagination and a real feel for what appeals to investors and occupiers. BAM Properties is a great business with a fantastic team of talented people that can make things happen in this environment.” FM WORLD | 22 OCTOBER 2015 | 09
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Workplaces should ‘design out distractions’ Workplaces should be designed to mitigate distractions and prime workers to better manage their attention, according to office furniture firm Steelcase. The research by Beatriz Arantes, a senior researcher of workspace futures at Steelcase, said: “Attention is a precious resource that most workers manage rather poorly. The common approach to an overwhelming amount of work is to put in more hours and focus harder. But if you look at what research is telling us about the brain, it’s clear that this approach is counterproductive. “As the amount, sources and channels of information are increasing exponentially, our response is to try harder to keep up with it. Yet this strategy is doomed, because our cognitive capacities are not growing. Our ability to pay attention is limited – especially high-quality attention that workers use to solve complex problems. Sustaining attention is very taxing for the brain, and so our minds will wander and refuse to cooperate, regardless of how much coffee is consumed.” Arantes suggested that “we need to occasionally let the mind wander so the brain can work subconsciously with stimuli in the environment to make connections and help solve a difficult problem. New information or a conversation with a colleague can bring needed inspiration”. She also recommended regular breaks and warned against multitasking.
BUCKINGHAMSHIRE COUNTY COUNCIL PROJECT: Biomass system installation – nine heating systems PROVIDER: Rural Energy COST: £1.3 million SAVINGS: £30,000 annually, as well as £150,000 annual income EFFICIENCY: 10,400 tonnes of carbon dioxide saved over 20 years
Bucks biomass generates savings Rural Energy, a biomass energy provider, has completed an installation project at Buckinghamshire County Council. The project, valued at £1.3 million, saw Rural Energy install nine biomass heating systems across the council’s portfolio. Five ‘heat pods’ (compact, ‘all-in-one’ structures that house a plant room and heat store), which incorporate four 199kW and one 150kW biomass boilers, were installed at Buckinghamshire County Museum and Green Park – a training centre. The compact nature of the pods allow for installations where there is no room for an entire boiler system on an existing site. Four more boilers were retrofitted at schools across the county. The installations produce more than £30,000 savings on the local authority’s energy bill each year. Through the Renewable Heat Incentive (RHI), the boilers will also generate an annual income of up to £150,000 – £3 million over the 20-year life span of the scheme. Rural Energy explained that the boilers will pay for themselves three times over during their life span. The installation will also reduce carbon dioxide emissions by an estimated 10,400 tonnes. Warren Whyte, cabinet member for environment and planning at Buckinghamshire County Council, said: “This project takes a sensible long-term view, combining responsible energy consumption and supporting British sources of energy. We’re saving on heating costs and generating an income for the county, which is good news for our residents.” 10 | 22 OCTOBER 2015 | FM WORLD
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Annual retail review says IoT tops key FM issues The Internet of Things (IoT) tops the five retail industry issues affecting store maintenance professionals and suppliers managing multi-site facilities, according to an annual review of the state of retail FM. The study by an American body, the Professional Retail Store Maintenance Association (PRSM) – the authority on retail multi-site FM, has outlined key trends affecting the industry’s leading retailers. It states that while FM can’t control market conditions, “they can shape the retail environment they operate within by using advanced technology, data management, and developing the diverse set of skills needed for the future”. Patricia Dameron, PRSM’s executive director, said: “The retail industry continues to rapidly evolve and as facilities maintenance professionals and suppliers, we have to be aware of – and rapidly adapt to – changes in retail trends, technology and newer, more efficient ways to operate.” Dameron added: “From using mobile devices to manage systems, to hiring, recycling and skilled labour shortages, today’s FM professional has to elevate their game every day, just to stay in the game. This report highlights the key trends impacting retail FM.” The Internet of Things, distribution centres, recycling, labour supply and supplier diversity are listed as key issues in the retail facility maintenance report.
Retain your staff by creating great workspaces Having an office that is “an inspiring and enjoyable place to work” is now a critical, cost-effective way to attract the world’s most talented employees, according to a report by Knight Frank. Global Cities : The 2016 Report states that future offices must break the mould of the past two decades. If organisations want to attract the best and keep their workforce, they need to create spaces that their staff will want to work in, according to the report. Office relocations are very much “back on the corporate agenda as firms are increasingly using their offices as a means of controlling a far bigger business expense, namely, staff attrition” states the report. It has been estimated that for specialist or executive staff, the cost to a business of losing them is the equivalent of 150 per cent of salary. For a typical office worker in London the total cost of their work space, in rent, local taxes, and service charge, is equivalent to US$16,000 (£10,440) a year. The median salary in London is US$54,000 (£35,179), so based on the 150 per cent figure their replacement cost is US$81,000 (£52,574), or five times the cost of a work station. www.fm-world.co.uk
15/10/2015 16:19
We should enforce what we have now 17%
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THINK TANK
OUR READERS SAID… We asked our LinkedIn and mailing list members: Would introducing this new Energy Efficiency Investment Tax Discount and single low-carbon levy help businesses make buildings greener rather than the existing initiatives? The deadline for the Energy Savings Opportunities Scheme (ESOS) is fast approaching, but a recent survey found that just 152 organisations have notified the Environment Agency that they are fully compliant with it. That’s a small fraction of the organisations for which it is intended. What’s more, a report by the Engineering Employers’ Federation (EEF) has suggested that government should cut the overall burden of energy taxation and levies for companies – because policies aimed at reducing industrial greenhouse gas emissions centred on taxes and levies have not proved effective. It suggested businesses’ electricity bills include “a baffling range of
levies supporting decarbonisation of the grid”. As well as ESOS, the EEF hit-list includes the EU Emissions Trading System, Climate Change Agreements, CRC Energy Efficiency Scheme and mandatory greenhouse gas reporting under the Companies Act. The government has launched a review of the current system of business energy taxes aimed at giving organisationsone tax and one reporting scheme. The EEF suggests that a new Energy Efficiency Investment Tax Discount should be introduced as well as a single low-carbon levy. We asked if you thought that introducing this new Energy Efficiency Investment Tax Discount and single low-carbon levy could
Streamlining is a good idea 83%
help businesses make buildings greener rather than the existing range of initiatives (including ESOS)? Eighty-three per cent of you thought streamlining would be a good idea. One respondent said: “Requiring energy audits every four years with fines for not having them done is not the right way to positively enthuse people. Businesses are motivated by what actually saves them money, such as replacing existing plant, changing to high-efficiency LED lighting, etc. “For example, in Belgium with certain conditions tax relief is available for residential property
on energy-saving improvements. Any installation of solar panels, double glazing, or boilers that reduce energy consumption or insulation is tax deductible.” Only 17 per cent of you thought it was just a question of enforcing what we have now. As one respondent remarked: “The number of organisations who have notified the Environment Agency that they’re fully compliant tells you all you need to know. Something more than ESOS is needed to effect real change.” Join this, and other debates on our LinkedIn Think Tank group at www.tinyurl.com/fmthinktank
MONTY RAKUSEN
Survey finds losers in the office space race lose talent A survey by CoreNet Global and Cushman & Wakefield has revealed that 88 per cent of EMEA corporate real estate professionals are actively investing in workplace improvements, and 95 per cent are addressing workplace technology as part of those upgrades. The results emphasise the importance of human capital, suggesting that factors such as office environment, flexible working and company culture continue to be seen as critical to attracting and retaining talent. The global Talent Agenda Survey, completed by 250 respondents across varying business types, addresses how occupiers are managing the global talent pool against an unpredictable business environment. www.fm-world.co.uk
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The survey focused on categories such as the cost of human capital and its value to business operations; the key challenges relating to talent access, assembly and retention and the critical role that real estate plays in workplace innovation, efficiency
and talent retention. The extent to which real estate and workplace strategies are being implemented was also addressed, revealing some of the adaptations corporates are making to future-proof their talent agendas for the longer term.
Richard Middleton of Cushman & Wakefield’s Global Occupier Services reported the findings at the close of the recent CoreNet Global EMEA Summit in London. Middleton said: “Businesses continue to face challenges in securing and retaining talent and it is clear that the physical working environment is central to talent agendas. In an increasingly competitive marketplace our survey reveals how corporates are revisiting workplace and real estate strategies today in order to secure the best talent for the longer term.” On a sector-by-sector basis, corporate occupiers are feeling certain challenges more acutely than service providers, with the financial services and manufacturing sectors hit by the skills gap. FM WORLD | 22 OCTOBER 2015 | 11
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WORKPLACE ERGONOMICS
Stand-up desks don’t provide enough exercise, says report
hours a day, breaking up long periods of sitting with the use of sit-stand desks, standing to work, and regular walkabouts, it says. The guidance evaluates and distils the available evidence and was drawn up by a panel of international experts at the behest of Public Health England and a UK community interest company (Active Working CIC).
Mortality risks
Sitting may be bad for your long-term health, but is merely standing any better?
HERPREET GREWAL newsdesk@fm-world.co.uk
Research from the University of Exeter and University College London has challenged claims that sitting for long periods increases the risk of an early death even if you are otherwise physically active. The study, published in the International Journal of Epidemiology, followed more than 5,000 participants for 16 years, making it one of the longest follow-up studies in this area of research. It found that sitting, either at home or at work, is not associated with an increased risk of dying. These findings challenge previous research suggesting that the act of sitting itself causes harm even when people routinely walk a lot or do other exercise. www.fm-world.co.uk
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The findings contradict NHS recommendations, which state that remaining seated for too long is bad for your health, regardless of how much exercise you do. In June the first-ever UK guidance designed to curb the health risks of too much cumulative sitting time, was published online in the British Journal of Sports Medicine. It stated that office workers should be on their feet for a minimum of two and up to four hours daily during working hours. This daily quota should eventually be bumped up to four
Last year, Gavin Bradley of the ‘Get Britain Standing’ campaign said prolonged sitting at work is “a timebomb for later life”. Office workers should radically reduce the amount of time they sit at home and in the office, said Bradley. As many as three to four hours a day should be converted from sitting at work to standing at work, he suggested. He cited a raft of reasons: the fact that the enzymes responsible for burning harmful blood fats lose 9 per cent of their effectiveness; that blood sugar levels are disrupted; and that both insulin levels and blood pressure increases in those whose primary working position is seated. “There’s a 40 per cent increase in your daily calorie burn if you convert three hours of your working day to standing,” said Bradley. “That’s the equivalent of running 10 marathons a year.” He pointed to Scandinavia, where 90 per cent of people work on ‘sit-to-stand’ desks. But Dr Melvyn Hillsdon from Sport and Health Sciences at the University of Exeter, said: “Policymakers should be cautious in recommending a reduction in the time spent sitting without also promoting increased activity.”
“Any stationary posture where energy expenditure is low may be detrimental”
He added: “Our study overturns current thinking on the health risks of sitting and indicates that the problem lies in the absence of movement rather than the time spent sitting itself. Any stationary posture where energy expenditure is low may be detrimental. “The results cast doubt on the benefits of sit-stand workstations, which employers are increasingly providing to promote healthy working environments.” Lead author Dr Richard Pulsford from Sport and Health Sciences at the University of Exeter, said: “Our findings suggest that reducing sitting time might not be quite as important for mortality risk as publicised and that encouraging people to be more active should still be a public health priority.” Study participants provided data on total sitting time and on four other specific types of sitting behaviour (sitting at work, during leisure time, while watching TV, and other leisure time) as well as details on daily walking and time spent engaged in moderate to vigorous activity. Age, gender, ethnicity, socioeconomic status, general health, smoking, alcohol use and diet were all taken into account. The study showed that over the 16-year follow-up period none of these five sitting measures influenced mortality risk. Future work will consider if long periods of sitting are associated with increased incidence of heart disease and type II diabetes, and will investigate the biological mechanisms that underpin previously observed associations between sitting time and health outcomes. The participants included 3,720 men and 1,412 women drawn from the Whitehall II study cohort, which is supported by grants from the Medical Research Council, British Heart Foundation, Stroke Association, National Heart Lung and Blood Institute and the National Institute on Ageing.
ISTOCK
FM NEWS ANALYSIS
FM WORLD | 22 OCTOBER 2015 | 13
15/10/2015 16:55
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ANALYSIS
Pace of NHS outsourcing is slowing down GRAEME DAVIES newsdesk@fm-world.co.uk
Millions of column inches have been written over the past five years about the ‘privatisation’ of the NHS as the government has increasingly sought to bring in private sector operators to run parts of the NHS to improve efficiency, a trend that has benefited a number of companies in the FM sector. The contrasting political
arguments have been run through ad infinitum, especially when high-profile contracts are deemed to have failed; witness Serco’s withdrawal from the health market and Circle pulling out of its contract to run Hinchingbrooke Hospital in Cambridgeshire at the beginning of this year. An unfettered Conservative government is not expected to be put off by a small number of highprofile problem contracts, given
its determination to bring more market forces into the sector. But recent research suggests that the pace of outsourcing in the NHS has slowed dramatically. Management consultant Bain’s study for the Financial Times showed that the amount of NHS work out for tender to the private sector in July, £5.8 billion, was flat compared with the previous year. Researchers found plenty of holes to pick in the way many deals had been doled out and in which the newly formed Clinical Commissioning Groups, led by local doctors, had been given significant powers to hand out contracts without, in many cases, having plans in place to properly scrutinise and enforce the terms of delivery of important contracts. Bain also found that the pace could be slowing because private sector contractors are finding the pressure for efficiency savings so
Contract wins
NEW BUSINESS Mitie has extended its relationship with UK energy company RWE npower for three years. The multi-million pound contract, which has a potential twoyear extension, will see Mitie carry on with integrated FM services including cleaning, security, waste management, reprographics, space planning, mechanical and electrical maintenance, pest control, and mailroom across RWE npower’s offices and power stations. JLL’s retail management team has won a deal with Queensberry Real Estate (QRE) to manage the Friars Walk centre in Newport. The 390,000-square feet retail and leisure complex is set to open on 12 November and will include a Debenhams store and an eight-screen Cineworld multiplex. 14 | 22 OCTOBER 2015 | FM WORLD
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JLL also manages Kingsway Shopping centre in Newport for QRE. Babcock has been awarded a five-year contract by the UK Ministry of Defence to deliver engineering services at Royal Navy air stations in the south-west of England. The contract includes the provision of forward maintenance and general airfield engineering services. Bilfinger GVA has been reappointed by Cineworld Group, the UK’s largest cinema chain, to provide FM services across its 85-cinema portfolio. The move continues the companies’ nineyear relationship. The rolling contract to service the estate of two million square feet was secured following an extensive tendering process.
Galliford Try has selected Dodd Group as its mechanical and engineering partner on a landmark Birmingham office scheme for HSBC. Work on the 210,000-square feet 2 Arena Central building, including Dodd’s £15 million M&E package, begins later this year. The UK ring-fenced bank will serve retail and commercial customers. Contract cleaner Brayborne Facilities Services has landed two three-year contracts starting on 1 November – at Court Moor secondary school in Hampshire, and Richmond Adult Community College in Surrey. It will provide daily and specialist cleaning services at both campuses. The deals strengthen Brayborne’s presence in the education sector. Magenta Security has retained a contract with the The Royal Parks. The company was first awarded the contract to provide guarding at the parks by the Department for Culture, Media & Sport (DCMS) in 2007, and then again in 2009, 2011 and 2013. It was reappointed for its environmental credentials, CSR policies and dedication to security licensing.
acute that making a profit from contracts is increasingly difficult. This criticism was echoed recently by the Confederation of British Industry, which argued that outsourcers were being forced by the meagre margins on deals in the UK to look abroad for business, in some cases negating the very point of introducing private sector competition into the public sector. But there is also a sense that the latest hiatus in outsourcing from the NHS may be followed by another period of change that could lead to further opportunities for private sector players. The latest figures on the deficit in the NHS suggest that the government’s effort to find more efficiencies will need to be redoubled. In the first three months of the current financial year NHS trusts racked up a deficit of £930 million, twice the level of a year previously, and could be set for a £2 billion overspend for the full year. While the past three years have seen significant change, Clinical Commissioning Groups in many cases are only just finding their feet and in some areas such as Manchester health budgets are being devolved to metropolitan unitary authorities and merged with social care budgets, with other areas looking to follow suit. And many NHS users are being given their own budgets, which theoretically allows them to pay for their care plans. Some Clinical Commissioning Groups have already removed many nonessential services in an effort to eke out more efficiencies. What remains to be seen is the shape of the bigger contracts in this next phase of the NHS’s transformation, and whether they will be lucrative enough to tempt any but the biggest private sector operators into competition; without that, value for money for the taxpayer could be threatened. Graeme Davies writes for Investors Chronicle www.fm-world.co.uk
15/10/2015 15:45
BUSINESS BRIEFS
Imtech Inviron chosen for councils’ M&E work Imtech Inviron has been awarded preferred contractor status on a framework agreement for Cambridgeshire and Northamptonshire County Councils. The company will provide mechanical and electrical maintenance services for LGSS (a shared services organisation, whose two founding partners are Cambridgeshire County Council and Northamptonshire County Council). The four-year contract, estimated to be worth £8 million, covers planned and reactive maintenance to several hundred buildings across a wide portfolio, including the headquarters of both councils. This award recognises the technical FM provider as a partner of choice for the public
The shared services organisation covers maintenance works across the counties
sector, reflecting the recent investment in developing its regional office network supported by an internal, central helpdesk. Paul Rogers, managing director, said: “Imtech Inviron is an independent business offering national coverage across
the UK, through established regional offices that provide employment to local people and form an integral part of the local community.” Matt Bowmer, LGSS director of finance, added: “This framework has been agreed with Imtech Inviron and we are pleased that we will be able to offer it to our current and any future customers.” The award follows an additional contract extension at the University of Lincoln. The deal, now extended to 2017, will see Imtech Inviron continue to deliver all planned and reactive mechanical and electrical maintenance and specialist services until 2017. The team, led by contract manager Chris Broome, has been working at the establishment since 2009.
Elior acquires US ‘senior living’ specialist Cura Caterer Elior Group has acquired US company Cura Hospitality. The Pennsylvania-based outfit provides dining services to the senior living and healthcare markets. It generated $50 million in revenue in 2014, and has 690 employees. Philippe Salle, chairman and chief executive officer of Elior Group, said: “I am delighted to welcome Cura Hospitality, its talented team and its remarkable expertise in a high-end market that is participating in the Elior Group growth in North America. This acquisition is perfectly in line with the group’s 2016-2020 strategic plan and Elior Group will continue to seize opportunities of such quality in the United States to achieve its ambitions.” www.fm-world.co.uk
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Knight Frank’s 19% profit boost Residential and commercial property consultancy Knight Frank saw group profit rise by 19 per cent to £162 million in the latest financial year. It also saw a £443 million turnover and reported a strong balance sheet for the year ended 31 March 2015. Activity has increased and Knight Frank’s 10 UK commercial offices have “had their best year ever”. Alistair Elliott, group chairman, said: “We see the return of rental growth drawing more investor interest.”
Galliford Try set for £32m deal Galliford Try is the preferred bidder to supply hard FM and life cycle management at the East Lothian Community Hospital in Scotland. The deal is worth £32 million over 25 years. Galliford Try Investments will also invest in and provide management services to the company that will be set up to fund the project. The contract is a part of a larger win by the company’s Morrison Construction business, which has been named preferred contractor by Hub South East Scotland Ltd on behalf of NHS Lothian.
Levy to ‘make memories’
Elior Group says it will continue to seize takeover opportunities in the US
Elior acquired TrustHouse Services Group in 2013, where it employs 9,000 people across 47 states. Established in 1996 by CEO Mitch Possinger, Cura Hospitality (cura means ‘care for the soul’)
is a regional company operating from headquarters in Orefield, Pennsylvania. Cura currently caters to more than 50 senior living communities and hospitals across the Mid-Atlantic states of the US.
Levy Restaurants UK, part of Compass Group, has won a £36 million catering contract with the Imperial War Museum (IWM). Under the terms of the fiveyear deal, the caterer will be responsible for cafés, bars and restaurants at the museum’s branches: IWM Duxford, an aviation museum and preserved wartime airfield; The Churchill War Rooms, based in Whitehall, London; and the Second World War vessel HMS Belfast. FM WORLD | 22 OCTOBER 2015 | 15
15/10/2015 15:45
FM BUSINESS
IN FOCUS
The interviewees: Noel Clancy, MD, Shepherd FM and Helen Bunch, MD, Wates Smartspace The issue: Wates’s acquisition of Shepherd FM
FM gem fits into a new setting This month Wates Group, the construction and property services company, finalised its agreement to buy Shepherd FM. The two businesses began talks last December and agreed terms in May. Now Shepherd FM will immediately be integrated into Wates Smartspace, extending and complementing Wates’s existing property services capabilities in the non-housing market. Shepherd FM’s portfolio will accompany Smartspace’s existing client base, which includes Lloyds Banking Group, Royal Mail, Parcelforce, M&S and retail landlords British Land and Land Securities, resulting in more than 1,500 projects delivered in 2014. Shepherd Engineering Services (SES) has also been acquired, with a significant number of contracts and strategic frameworks from Shepherd Construction concluding the deal. Helen Bunch, managing director of Wates Smartspace, said: “Shepherd FM provides FM services to a fantastic client base and that really complements the Wates Smartspace capability where we do refurbishment, fitout and planned maintenance activity. “We are now preparing to welcome our new Shepherd colleagues to the Smartspace business and I am looking 16 | 22 OCTOBER 2015 | FM WORLD
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forward to working with Noel and his team. Our immediate priority is to ensure the engagement and alignment of all our people, while remaining focused on maintaining our collective reputation for excellent customer service.” Public sector bids The agreement, forming part of the Wates Group’s strategic growth plans to double turnover to £2 billion, builds on the success of the group’s acquisition of Walsall-based Purchase Group last November. This investment saw Wates end 2014 with a strengthened northern housing maintenance arm to complement its southern presence, following the 2011 acquisition of Enfieldbased Linbrook. The Wates and Shepherd merger could see the companies looking to bid for more public sector contracts, says Clancy: “Wates has been very strong in the public sector and Shepherd has – through choice – focused
more on blue chip [companies] and going forward we look to address that imbalance that exists to give us even longer-term relationships and earnings.” He added: “We have a smattering of public sector work at the moment, but it is a fraction of our turnover and going forward we may try and address that imbalance.” Clancy also acknowledges “a trend where the vast majority of our clients are asking Shepherd FM to help them out on all matters and over the last 18 months this has grown especially in the interior space”. He says: “We understand the people side as well as the actual fit-out side.” The acquisition is part of a growing trend of FM service providers teaming with construction or other types of company, such as CBRE and Johnson Controls. “Construction firms wanting to move into support services is all about enhancing earnings and
“Construction firms wanting to move into support services is all about enhancing earnings and long-term relationships”
long-term relationships. That is something we very much enjoy within the facilities management sector.” The turnover of the combined Wates and Shepherd group will be in the region of £300 million. Bunch said the Wates business is worth over £1 billion. She predicted that with forecast growth and this deal it “would be worth between £1.5 billion and 1.6 billion by the end of 2016”. She added: “This is a real gem of a business. Our number-one priority [at the moment] is that the Shepherd FM people [will] come over happy and enthusiastic and reassured that they are coming into an organisation that will support them. The second objective is to ensure the day-today acquisition of services does not disrupt our business.” The company is also behind the National Minimum Wage. “We are very much in favour of the living wage, but clients need to have a voice as well,” says Clancy. He feels it is an area that would have to be decided contract by contract and discussed with clients before being agreed upon. “We would like to understand if our clients have any issues with it and then we will go down that road.” HERPREET GREWAL newsdesk@fm-world.co.uk
www.fm-world.co.uk
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09/10/2015 14:52
FM OPINION
THE DIARISTS
NIGERIA NEEDS REGULATION TO GROW FM INDUSTRY
‘
TUNDE OBILEYE
is MD/CEO at Great Heights Property & Facilities Management, Nigeria
18 | 22 OCTOBER 2015 | FM WORLD
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The growing sophistication of end users and the complexity of modern infrastructure have raised demand for FM, which is new and struggling for growth and global best practices in Nigeria. FM has to do with people, process and environment. It integrates all these to make a built environment enjoy the benefits of longevity and value appreciation. Every building is designed for a particular purpose and this determines the kind of maintenance such a building enjoys. Take a hotel, for instance. People go there to stay or to perform some function. It must have comfort so that anyone who comes there enjoys the facilities.
You can’t afford to say there is no electricity, the AC isn’t working, or the toilets have no water. To achieve strong growth and best practice, we need a formally established professional body to regulate the activities of FMs, such as that in the legal profession, where the Nigeria Bar Association (NBA) regulates law practice. The accountants, engineers, doctors and many other professions also have bodies that regulate them, but in FM there is none.
“IT’S TIME TO START DEFINING THE CRITERIA FOR ANYONE WHO WANTS A CAREER IN FM”
Legislation and regulation would make it mandatory for existing and would-be FM practitioners to acquire the necessary training and skills. A good number of people still don’t have the skills set to practice in this industry. This is why when you call an ‘expert’ to fix a plumbing fault, he tells you he can do it, but ends up creating more problems for you. Only a few academic institutions offer courses in FM. The growth of the industry needs collective effort from government and the private sector. It’s time to start defining the criteria for anyone who wants a career in FM. This is an area where the BIFM will be extremely useful.
www.fm-world.co.uk
15/10/2015 10:53
You can follow us at twitter.com/FM_World www.tinyurl.com/fmthinktank
BEST OF THE
FMWORLD BLOGS Without you, I’m nothing Neil Usher, Workessence At some point soon, just as we spent a couple of decades facing up the myth of the Paperless Office, we’ll have to admit that the Death of the Office is a crock. Technically, technology frees us from time and distance. It was easy a decade ago to be convinced that we’d be unshackled from the office, able to work when, where and how we chose. Yet the more technology we deploy, the more we need closer human interaction. It is most notable in environments populated by the people who bring us all the stuff that (usually) makes our lives easier and theoretically liberates us from the space-time continuum. We’re not calling it ‘agile’ because that’s almost as bad as ‘smart’. Two factors are at play: First, it’s highly interactive. Short periods of anti-social, head-down focused activity are punctuated by bursts of social behaviour: showing work, on-thespot design and planning, updates relevant to the team. Everyone needs to know what everyone is up to. No one works in the café. The café is where you get coffee. Secondly, for these groups working together, there is almost a proportional relationship between the complexity of the technology at play, and the amount of ‘analogue’ space required. All the walls we spent the last decade taking down to create ‘collaborative’ spaces (which some argue was a ploy to perpetuate Taylorist, observational management) are being rebuilt so magnetic whiteboards can be installed. Post-its, markers, highlighters, flipcharts – stuff that makes facilitators foam at the mouth – it’s all back in vogue. Smaller organisations are mimicking this in co-working centres. The most significant change being driven by the ubiquity of technology in our working lives may not be the rise of the robots, but the resurgence of the human. .Read this full article at www.tinyurl.com/o2rqfwb
Who should manage smart buildings? IT or FM? Stowe Boyd, PivotPoint Who should be managing the Internet of Things that buildings are becoming? IT or FM? IT doesn’t seem interested in grappling with IoT as these smarter lighting systems joins smarter HVAC systems and an array of other connected products. “FMs are going to bring a lot of this stuff in largely without the CIOs and IT managers involved,” said Tom Pincince, CEO of Digital Lumens. “Remember BYOD? Now we’re going to have bring your own building, and IT managers are going to have to deal with it. Right now there’s a divide. Facilities guys look at IT as technocrats and the CIOs don’t want to deal with the physicality of building automation.” IT will have to be brought into the mix because a great deal of what will be driving the infrastructural planning and management will be identity-based systems, and IT already controls some of that. FM might be handing out badges for building entry now, but once the data spewing out of IoT begins to mount – and executives begin to want to mine that data for operations purposes – they will want integrated systems, not silos. The game of hot potato between FM and IT teams may be a chance for managed service providers. There’s no reason that most infrastructure for managing smart buildings can’t be cloud-based. It may be a while before office workers control their lighting and temperature, but firms have strong motivation to head in that direction, Poor lighting and computer use can cut productivity by up to 20 per cent, so fixing such problems is worth a great deal of planning and implementations. I’m anticipating a day when AI agents will track people through smart buildings, adjusting lighting, heat, blinds and other controllable environmental variables to what we’re doing. Read this full article at www.tinyurl.com/o96q9uy
www.fm-world.co.uk
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FIVE MINUTES WITH NAME: Steve Gladwin JOB TITLE: Head of Judges, BIFM Awards
Twelve months ago I took to the stage in my first year as Chair of the Judges. We’ve since seen significant evolution in the Awards, with 2015 seeing perhaps the biggest re-fresh of recent years. Last year we paused and analysed the Awards, their purpose and how the categories should reflect that. This resulted in the groupings and repositioning of categories, and indeed some of the new categories that you see showcased tonight. We’ve clustered the categories in to three key themes. ‘People’ recognises leading minds, practices and delivery, while ‘Innovation’ showcases the advancements made every day in our ever-evolving industry. Perhaps the most important focus is on the ‘so what’ and ‘why’ of FM. Threaded through all of our categories, this is most explicit in the ‘Impact’ category theme. There is no question that the BIFM Awards attract a high calibre of entries and set the standard for international best practice. For evidence look no further than BIFM’s success in the ‘Global FM Awards of Excellence in FM’ where projects are entered from member associations around the world and where entries first recognised through the BIFM Awards consistently excel on the world stage. This year, JLL were awarded the top Platinum accolade on World FM Day; joining a long heritage of BIFM Award winners and finalists to take the top prizes at the Global FM Awards. A big part of this process is the independent judging and category design. This we could not do without the support and commitment of our team of lead and support judges - senior leaders and experts from across the profession and industry who volunteer their highly valuable time to be part of this process. And whether you’re an entrant, judge, sponsor or guest, your involvement makes the awards possible and gives us all a great platform to showcase what great FM can achieve. FM WORLD | 22 OCTOBER 2015 | 19
15/10/2015 15:46
BIFM AWARDS 2015
THE WINNERS
STELLAR PERFORMERS CHRISTIAN TRAMPENAU
Judges have praised the unprecedented quality of FM people and projects submitted for this year’s BIFM Awards, with the 54 finalists leading to twelve award winners announced on 12 October at London’s Grosvenor House Hotel. Here are their stories
20 | 22 OCTOBER 2015 | FM WORLD
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A
Headline sponsor
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side from all the bright lights and big noise that greeted each announcement as this year’s 12 BIFM Award w winners were announced from th stage, there was another the f feeling – and it’s one we picked u from the various judges, up r recipients, sponsors and others w spoke to in the packed Great we R Room. That feeling was the overriding sense that the quality, complexity and operational impact of the people and projects recognised this year were evidence that facilities management is now being seen at c-suite level to be
the pivotal and mission-critical component of organisational productivity and performance that those within the hotel already knew it to be. A subtle shift, perhaps – plenty of FM projects have broken that particular glass ceiling already – but the number of people mentioning it was compelling. There was also a sense that this particular running of the awards, and the rigour that went into the process of determining the winners, was in a sense a breakthrough moment for FM. Certainly the variety of winning stories is extraordinary, as the next 12 pages demonstrate. FM WORLD | 22 OCTOBER 2015 | 21
15/10/2015 17:54
BIFM AWARDS 2015
Award sponsored by
THE WINNERS
New Facilities Manager of the Year Alan Russell (centre) receives his award from Screwfix’s Andrew Ashby, flanked by comedian Simon Evans and BIFM chairman Julie Kortens
THE JUDGES SAID:
Alan Russell of Heathrow Airport believes that the best FM strategy is one aligned to driving service and value for money – a credo that has won him this top prize THE WINNER: ALAN RUSSELL – HEATHROW AIRPORT
HIGHLY COMMENDED: DIANE THORPE – HEARST MAGAZINES UK
Heathrow Terminal 5’s Alan Russell took the event’s coveted individual award of 2015 Facilities Manager of the Year. The former engineering apprentice has responsibility for all of the engineering and facilities services, hard and soft, on Heathrow’s Terminal 5 campus. His responsibility covers all aspects of service delivery including compliance, contract and asset management. Russell has accountability for core operational expenditure on cleaning, maintenance and energy, controlling a budget in excess of £27m. Russell directly manages a team of 120 and has indirect responsibility for 500. He and his team service the 90,000 passengers and staff who use T5 each day, and he counts among the facilities in his charge Europe’s busiest track transit system. Russell’s award recognises the overall success of the Terminal 5 project, voted the world’s best airport terminal two years in a row – “a testament to the service culture created within the facilities team,” says Russell, who’s heading several work streams designed to drive additional value across all facilities activities. We’ll have an interview with Russell in our next edition.
In a perfect example of how slight the margins are between the best FM practitioners in the country, Diane Thorpe was richly deserving of her highly commended accolade. Thorpe is responsible for FM at Hearst Magazines UK, a company of around 900 people occupying two buildings in London’s Soho. She’s described by colleagues as the archetypal ‘go to’ person, having overseen the publisher’s project to become carbon neutral by the end of 2013 and masterminded the relocation of the Good Housekeeping Institute. Aside from these major complex projects, Thorpe has also set up an internal magazine to improve awareness of both the role and achievements of the company’s facilities department and projectmanaged procurement across several group businesses to save £650K on business travel, energy, telephones and stationery in one year alone. It’s an impressive series of initiatives, all of which have led to important benefits to Hearst’s wider operations. Ultimately, says Susy Smith, editor-in-chief of Hearst’s Country Living Magazine, Thorpe “gets everything done on time and within budget”.
22 | 22 OCTOBER 2015 | FM WORLD
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CHRISTIAN TRAMPENAU
FACILITIES MANAGER OF THE YEAR
Alan Russell (winner) demonstrated: ● “An unassuming blend of experience and commitment, team leadership and professionalism” ● “An ability to focus upon the tasks in hand and balance this with community support projects” ● “A clear recognition of the need to deliver sustainable operational outcomes” Diane Thorpe (highly commended) showed: ● “The strength of character, focus on objectives, leadership and attention to detail that the Highly Commended accolade deserves.”
www.fm-world.co.uk
15/10/2015 17:57
Award sponsored by
LIFETIME ACHIEVEMENT The self-styled FM guru Martin Pickard has been recognised for his seminal work in demonstrating the widespread impact that FM has on business, the economy and wider community
“ Martin has been part of the foundations in building FM as a career and profession”
Martin Pickard receives his award from Simon Esner (right) of award sponsor BaxterStorey
WINNER: LIFETIME ACHIEVEMENT AWARD FM consultant Martin Pickard has been recognised by the BIFM for his lifetime of activity in the UK facilities management sector. Pickard, who received the BIFM’s Lifetime Achievement Award, has a career history that spans the entire development of the facilities management sector in the UK. In his early days at the Post Office he took on the problemsolving position of ‘accommodation officer’ – a role, he was told, for people “who didn’t fit anywhere else”. But soon he had responsibility for 150 buildings. Over the years, Pickard’s achievements have been legion. He helped set up the Association of Facilities Management – one of two organisations that eventually merged to create today’s BIFM – and has also headed the UK chapter of IFMA. He worked at BT and its mobile operator joint venture Cellnet (working there as property director) and then managing director for his own multidisciplinary FM firm Citex, together with former BIFM www.fm-world.co.uk
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chair of judges Oliver Jones. Having sold Citex to Carillion, Pickard worked for Reliance Group as chief executive before setting up consultancy and training firm FM Guru – the organisation he still runs today. Particularly passionate about training, Pickard’s response to winning? He still has much more to contibute. THE JUDGES SAID: Martin Pickard was selected for this accolade for: ● “Providing the inspiration, passion and enthusiasm as a trainer and a consultant” ● “Exhibiting professional leadership and inspiration to others thorough his writings” ● “His positive and lasting impact on the FM profession through the creation of the FM mindmap” ● “Becoming part of the foundations in building FM as a career and profession”
FM WORLD | 22 OCTOBER 2015 | 23
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BIFM AWARDS 2015
THE WINNERS
Award sponsored by
THE JUDGES SAID:
FM TEAM OF THE YEAR Nationwide and Carillion invested in their people at all levels to build skills that delivered sustained results while successfully creating one team
Nationwide and Carillion… ● “Showed a partnership delivering outstanding value to the business and its customers...” ● “... Revealed an investment in their people at all levels to build skills that will be able to deliver sustained results whilst successfully creating one team” JLL’s team demonstrated… ● “…a business plan that had delivered outstanding results through a high performing team across a complex geography and market sector”
Paul Teasdale of PTSG hands over the FM Team of the Year award to Nationwide and Carillion
Carillion has been working in partnership with Nationwide since 2008, providing key FM services across Nationwide’s retail estate. Working with a one-team ethos, Carillion and Nationwide have achieved outstanding results in compliance, sustainability, innovation, and customer service over the contract period. The Carillion FM team also contributes to Nationwide’s business objectives on digitisation, CSR and carbon reduction targets. The FM delivery model in which Carillion and Nationwide established several key shared goals including a culture of collaboration and collective responsibility, with the customer at the heart of everything. As a result, the joint team reduced waste, carbon and water consumption throughout the Nationwide retail estate. This has enabled Nationwide to achieve Triple Standard Accreditation from the Carbon Trust, the first high-street financial institution to do so. Moreover, the team has delivered Nationwide’s sustainability target of zero waste to landfill by 2015, as well as a 5.3 per cent reduction in energy consumption. Overall customer satisfaction has increased by 6.1 per cent from the previous year. The team has also introduced new tablet technology and e-forms from the mobile engineering team to generate leaner end-to-end processes of service delivery to the branch network. 24 | 22 OCTOBER 2015 | FM WORLD
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HIGHLY COMMENDED: JLL INTEGRATED FACILITIES MANAGEMENT – JLL EIMEA TEAM In 2003, JLL entered into a relationship with an anonymous client to provide global integrated FM, occupancy planning and project management for its global corporate office and research facilities. The contract covers over 17 million square feet in more than 40 countries. The entry focused on JLL teams in the EIMEA area. The entry demonstrated a closely aligned business relationship between the two organisations. Collaboration is maintained at a local, global and regional level. Two individuals – one from each organisation – are jointly responsible for each business area, forging mutual dedication to each other’s success. The EIMEA team is encouraged to contract for transformation, rather than everyday work. In other words, the conventional outsourcing model is flipped on its head. Both parties share in the risk and rewards associated with the transformation efforts. The measurement of JLL’s performance is closely linked to savings targets or user-satisfaction metrics. This formula has brought the team success in areas of innovation, productivity, sustainability, talent management and account culture. They have managed to reduce costs (3 per cent a year since 2012) while improving User Productivity survey scores (from 6.7/10 in 2010 to 7.4/10 in 2014).
CHRISTIAN TRAMPENAU
WINNER: NATIONWIDE AND CARILLION (JOINT ENTRY)
www.fm-world.co.uk
15/10/2015 17:58
Award sponsored by
Angela Williams of Sodexo (left) hands over the award to Tanya Horscroft
RISING TALENT IN FACILITIES MANAGEMENT Tanya Horscroft has not only made an impact in her daytime role – she’s also become one of the BIFM’s top volunteers WINNER: TANYA HORSCROFT, CAPITA PROPERTY & INFRASTRUCTURE Tanya Horscroft joined Capita Property & Infrastructure in July, taking responsibility for a portfolio of more than 45 properties in the City of London and the West End. It’s the latest in a series of professional and voluntary roles resulting in her winning the Rising Talent accolade in only its second year. Horscroft entered FM as a floor manager for Johnson Controls’ Goldman Sachs account just four years ago, and has been busy ever since. She moved to Norland Managed Services on its Freshfields Bruckhaus Deringer (FBD) account as a customer service manager in order to learn more about M&E. She then worked on Emcor’s M&G account as operations manager. Horscroft belongs to Women in the City and is a trustee for Volunteer Centre Greenwich. Her BIFM volunteering has been considerable, and widely recognised. She’s been on the Rising FMs special interest group committee and is currently deputy chair of the Women in FM group. Earlier this year she was also named BIFM Volunteer of the Year for 2015. Judges were impressed by Horscroft’s focus, dedication, and commitment to promoting and inspiring others to choose FM as an exciting career option. They also praised the ambassadorial qualities, passion and stamina that have made ‘a considerable contribution to her employer and the wider FM community’. www.fm-world.co.uk
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THE JUDGES SAID: Tanya Horscroft was the winner of this category because: ● “She has focus, dedication, understanding and commitment – promoting and inspiring others to choose FM as an exciting career option” ● “She displays true ambassadorial qualities, passion and stamina” Andy John was highly commended for being: ● “…a highly professional, fluent and impressive young FM, with clear flair and focus in management roles; ambitious and determined. “
HIGHLY COMMENDED: ANDY JOHN, AMEY
Andy John joined Amey in 2012 through its management development programme, from which he graduated early. After a six-month placement at Heathrow, he moved to an account manager role, and since October 2014 he’s been account manager on a TFM platform worth £4.2 million a year at the National Physical Laboratory, Teddington. It’s the first time a graduate has made such a step directly from Amey’s management development programme. He delivers complex major project works worth £8.8 million a year, managing a team of 95, overseeing full profit and loss account, balance sheet performance, and budget forecasting managing a complex client relationship and diverse group of shareholders as well as developing and implementing contract strategy and business plan for sustainable growth and profitability. While there he has streamlined processes to ensure a cost-effective, safe working culture, tackled statutory compliance issues to improve compliance from 72 per cent to 95 per cent in four months. And has overseen projects including installation of a £2 million LED lighting upgrade, a £20 million hydrogen refuelling station and a £3 million building management system upgrade. John now seeks to promote FM as a career by attending industry events. He is a BIFM associate, and is undertaking ongoing professional development. FM WORLD | 22 OCTOBER 2015 | 25
15/10/2015 17:58
Award sponsored by
FM FEATURE BIFM AWARDS BIFM AWARDS 2015 THE WINNERS
Hays Recruitment’s Ian Higgins (third left) presents the award to the McFarlane Telfer team
THE JUDGES SAID “From boardroom to the shop floor, McFarlane Telfer displays a passion for learning and development” ● “Heathrow demonstrated an impressive blend of FM, engineering and HR expertise, with a strong handle on performance metrics and financial investment, and good engagement with the community” ● “Mitie’s focus on the motivation and the skills of its staff underpins its customer service strategy and its commercial success” ●
The training and development programme introduced by McFarlane Telfer for its specialist technicians is one that has proven to be transformational WINNER: MCFARLANE TELFER “Our people are our primary source of advantage”, says McFarlane Telfer, provider of reactive and preventative maintenance for commercial kitchens. And the fact it prides itself on strong staff retention levels – the result of its people-focused approach - is important, given the technical nature of its mobile workforce. The company retains trainees once they have been trained unlike the practices of apprenticeships, which usually meant young talent moved on as soon as their training ended. Awards judges noticed this and praised the firm’s staff. “From the boardroom to the shop floor they display a passion for learning and development, with a well-structured and varied learning and development programme based on a very good understanding of the long-term benefits their investment brings them.” The firm says it consistently achieves a 98 per cent satisfaction rating on jobs completed, as rated in instant feedback from customers. It also achieves the equivalent of 88 per cent customer satisfaction in random survey assessments. 26 | 18 OCTOBER 26 | 22 OCTOBER 2012 | FM 2015 | FM WORLD
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Heathrow has long-standing success in developing its engineering and asset management department teams. Its development programme caters for young people who leave school and first enter the airport all the way through a person’s career, whether they chose to stay as a technician or if they opt to advance in a key area of a department. The airport says this gives them “highly skilled, highly motivated teams who are able to perform and provide a solution to any engineering or facilities issue anywhere in the airport environment but also gives the individual an opportunity to move to another department”. One of the judges said: “With a 37-year history of investing in apprenticeships and a recently appointed COO, Heathrow has both the long-term commitment and new-found drive to lead the way in L&D.”
HIGHLY COMMENDED: MITIE CLIENT SERVICES Mitie has five overarching business objectives that underpin their strategy and direction which includes attracting and developing their talent. It states that learning and development forms a fundamental part of what the company is. “It has been a huge part of our identity since the company was created, which is why we gladly invest heavily in it, over £250,000 per year, every year.” As one of the judges stated: “Winner of this Award in 2013, Mitie Client Services continues to set the pace in delivering performance through developing its people. With a focus on motivation (the ‘why’) as well as skills (the ‘how’), Mitie’s innovative approach to learning and development underpins its customer service strategy and its commercial success.”
CHRISTIAN TRAMPENAU
LEARNING AND CAREER DEVELOPMENT
HIGHLY COMMENDED: HEATHROW AIRPORT LTD – LEARNING & DEVELOPMENT FROM SCHOOL TO RETIREMENT
www.fm-world.co.uk
15/10/2015 17:58
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09/10/2015 14:53
BIFM AWARDS 2015
Award sponsored by
THE WINNERS
Christopher Gallop (holding the award, right) of sponsors Cloud FM hands over the Impact on Customer Experience award to representatives of Heathrow’s Terminal 2
Heathrow’s Terminal 2 team worked around 20 million travellers to deliver new capacity WINNER:: HEATHROW AIRPORT LIMITED – TERMINAL 2 ENGINEERING AND FACILITIES Opened in June 2014, Heathrow Airport Terminal 2 is home to some of Heathrow’s most high-profile airlines and business partners. Around 20 million passengers will pass through the new terminal in 2015. The overall aim was to provide a world-class facility that would enhance every aspect of the passenger journey. This was achieved by designing, commissioning, operating and maintaining every asset, system and space with the customer in mind. To maintain this focus, the process was constantly reviewed, challenged and improved by an embedded team of engineers, asset managers and FMs. Heathrow operates in a highly competitive European and global market. Moreover, Terminal 2 faced significant business challenges. The facility had to be built within the physical and operational constraints of the world’s busiest airport, and had to work like clockwork from day one. The project was also under enormous scrutiny from government, airlines, the industry regulator, and media. T2 went on to win the Air Transport Terminal of the Year in 2014. Insourcing of air bridges (a UK airport first) resulted in an outstanding availability of 99.91 per cent for 2015. Quality of service measures as surveyed by independent passenger auditors and direct feedback from Terminal 2 passengers is leading all UK airports and terminals. The engineering and facilities team continues to work in collaboration with Heathrow’s operational business partners and T2 build project team to continue to improve passenger experience.
28 | 22 OCTOBER 2015 | FM WORLD
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“The team at T2 clearly demonstrated that early engagement of FM into the design, build, commissioning and handover of a building ensures that world-class standards of customer experience can be achieved” ● “Carillion’s Customer Experience Centre has become the heartbeat of the business with customer solutions advisors leading the way” ● “King’s College London has a vision to deliver world-class services”
HIGHLY COMMENDED: CARILLION – THE CUSTOMER EXPERIENCE CENTRE
Carillion provides FM services to 117 clients in the public and private sector, such as Direct Line and Shell, IKEA and VirginMedia, through to the retail branches of RBS and Nationwide Building Society. Carillion was on the verge of closing a major helpdesk in Sheffield. At the 11th hour it was decided that this was an opportunity to create a focal point for sharing helpdesk best practice from across the entire Carillion operation. The site was transformed into the Customer Experience Centre, with remote helpdesks migrated into the facility. Almost all helpdesk processes were refreshed as part of the transition.
HIGHLY COMMENDED: KING’S COLLEGE LONDON – FIT FOR KING’S
In 2012, the Estates and Facilities Directorate within King’s College London launched a bespoke FM model called ‘Fit for King’s’. The aim was to renew its focus on customer service in-line with the increasing expectations from students within the university. The vision was ‘world-class services for a world-class university.’ A steering committee developed the Fit for King’s Model, which comprised training, mentoring, standards, measurement and internal ethos. The challenge was to embed the Fit for King’s culture into the wider FM team. Customer satisfaction has increased 70 per cent since the start of the programme (293 in 2012, to 497 in 2015).
CHRISTIAN TRAMPENAU
IMPACT ON CUSTOMER EXPERIENCE
THE JUDGES SAID: ●
www.fm-world.co.uk
15/10/2015 17:59
Award sponsored by
THE JUDGES SAID:
BRAND IMPACT Sodexo’s Brand Ambassador Programme aimed to inculcate the scope of Sodexo’s business and values to further motivate its 34,000 employees. Now it has become core to the way its teams operate
Sodexo won this category for being successful in: ● “Recognising and valuing the importance of brand” ● “Making a clear differentiator in how they benchmark with competitors” intu Retail Services… ● “Recognised the importance and value of all aspects of their business model being aligned to customer service”
Sodexo’s Angela Williams (second left) receives the Brand Impact award from Charles Oakley of the Facilities Show
WINNER: SODEXO – BRAND AMBASSADOR PROGRAMME
Sodexo launched a major brand ambassador programme in 2014 to improve engagement and to help its workforce understand the scope of Sodexo’s business and the company’s values. For the IFM provider, the aim was for teams to feel more motivated, more connected to the business and to have a renewed sense of how each individual contributes to providing quality of life services for its customers and clients. Sodexo embraced the ‘inverse pyramid’ approach to customer service, which places customer-facing, frontline staff at the top in terms of influence, with senior management at the bottom. One of the challenges was that 80 per cent of Sodexo employees do not have work email accounts or intranet access. The team therefore prioritised a face-to-face approach in the form of a programme of three 30 to 40-minute modules, and a toolkit. After a successful pilot period, managers were given three months to roll out the programme and encouraged to tailor it to their area of expertise. Rollout of the scheme has now reached 95 per cent of Sodexo’s 34,000 employees, and 90 per cent of managers report that their teams found the programme useful. www.fm-world.co.uk
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HIGHLY COMMENDED: INTU RS – THE CREATION OF INTU RETAIL SERVICES
When Capital Shopping Centres renamed itself intu Properties in 2013, a major rebranding exercise was undertaken. intu had existed for 30 years under various names, with the original company set up by businessmen and philanthropist Sir Donald Gordon. intu is now the leading shopping centre manager and developer in the UK, part-owning 18 UK shopping centres. The portfolio boasts 21 million square feet of prime retail space. Responding to changes in shopping habits, intu integrated its offline and online shopping experiences, creating the intu brand in the process and uniting its separate retail centres under one name. In doing so, the company created intu Retail Services to take greater control of FM provision across its property portfolio. In practice this meant bringing all the FM staff at each centre under one organisational umbrella, uniting outsourcing providers for the first time with a strong, unified brand and clear set of objectives. intu Retail Services is a joint venture with Bilfinger Europa, lending the organisation the cultural look and feel of an in-house operation, with the expertise and support of a leading retail facilities management provider. The rebrand saw the creation of the ‘World-Class Service’ workforce-training programme for the workforce and improvements to shopping centres including the provision of free Wi-Fi. FM WORLD | 22 OCTOBER 2015 | 29
15/10/2015 17:59
BIFM AWARDS 2015
THE WINNERS
Award sponsored by
THE JUDGES SAID:
SOCIETAL IMPACT In an extraordinary example of FM’s influence far beyond the workplace, Cofely and North East Lincolnshire Council’s partnership won the societal impact category
The North East Lincolnshire and Cofely partnership is… ● “Demonstrating the scope of services and evidence of their successes” ● “Providing solid evidence of the collaborative working partnership between client and service provider” Robertson FM submitted… ● “…a well-presented and enthusiastic case for a PFI that is delivering significant societal benefit by the deployment of best practice in FM activity”
Richard Sykes of award sponsor ISS hands the trophy to North East Lincolnshire Council leader Ray Oxby
Established in 2010, the partnership between North East Lincolnshire Council and service provider Cofely set out to deliver its support services while working with a number of partners in the local community. The partnership aimed to meet several targets, such as securing 4,000 jobs in the local area and achieving a 33 per cent reduction in the number of people killed or seriously injured in road traffic accidents. It operates nearly 50 service lines through property services, highways and transportation, and regeneration and development. Energy management was later added to the streams of activity. The partnership has already met targets including creating nearly 3,000 jobs in the local community, reducing road accidents, engaging with local businesses and external consultants such as the Environment Agency, Natural England and English Heritage. The partnership works at a strategic level with the council’s members. Cofely upgraded more than 19,000 street lights to LED lamps, improving energy efficiency and visibility for residents. It also introduced a property rationalisation programme to streamline the number of properties from which the council operates. 30 | 22 OCTOBER 2015 | FM WORLD
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HIGHLY COMMENDED: ROBERTSON FACILITIES MANAGEMENT – ROBERTSON COMMUNITIES The highly commended award went to Robertson Facilities Management for its Robertson Communities service. Robertson FM explains that its Communities team works in partnership with schools, local authorities and other key partners to create a solution based on shared goals and values. Created in 2011, Robertson Communities allows school staff to focus on education, while it makes sure that the school building is a ‘thriving hub’ at the centre of the local community. The service combines FM experience with community knowledge, facilitating self-funded community use in school buildings during evenings, weekends and school holidays. Robertson employs 21 local people across the UK directly for its Communities business, benefitting more than 3,000 local people across all sites each week. In addition, Robertson Communities is providing training opportunities for disadvantaged young people, as well as providing job opportunities; jobs which did not exist prior to the service. Judges noted the Robertson Facilities Management Managing Director quietly affirming they were doing it “because it was the right thing to do”. The judges also explained that the implementation and integration with the FM team of Roberston “has demonstrated real value”.
CHRISTIAN TRAMPENAU
WINNER: COFELY & NORTH EAST LINCOLNSHIRE COUNCIL
www.fm-world.co.uk
15/10/2015 18:02
Award sponsored by
Wayne Bridgehouse (third left) of award sponsor Rexel with the NEC team
IMPACT ON SUSTAINABILITY .The NEC’s comprehensive approach to waste management is having an effect on those who provide for and visit the venue WINNER: THE NEC: OUR SUSTAINABILITY JOURNEY Focusing on zero waste to landfill, The NEC – the events and exhibition centre and part of NEC Group – managed to save 1,303 tonnes of carbon in 2014 alone, as well as saving more than £700,000 in landfill tax. It’s a comprehensive operation in which no waste material travels more than 30 miles for further processing and food waste is sent to a local anaerobic digestion plant (where it powers a sewage treatment works). The NEC has further committed to changing the entire way the sector in which it operates thinks about sustainability. Kathryn James, MD, says the company now helps organisers, suppliers and visitors “go green”. It’s also invested in improvements to chiller units, smart meters, building management system, lowemission shuttle buses and motion-sensitive escalators, all in order to reduce its impact on the environment. Local communities have also benefited from the NEC’s programme, with leftover materials being donated to organisations such as Gro Organic and local schools. The NEC meets its targets by monitoring activity on site through KPI audits and regular compliance checks. The NEC now has its own on-site waste pre-treatment centre where material is sorted to make its disposal more efficient, while the programme event extends to initiatives with Virgin Trains, offering visitors to NEC events savings on train tickets to further reduce overall environmental impact. Awards judges recognised the NEC’s activity in a unique, challenging and constantly changing environment in which they set themselves ever more ambitious objectives.
www.fm-world.co.uk
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THE JUDGES SAID: “Operating in a fairly unique, extremely challenging and constantly changing environment, NEC set themselves targets, regularly beat them and then went back and set themselves ever more ambitious objectives” ● “British Land went beyond their strict landlord responsibilities to get tenant buy-in with their energy reduction initiative” ● “An impressive submission from RBS that demonstrates its sustainability credentials across a broad range of initiatives” ●
HIGHLY COMMENDED: BRITISH LAND & BROADGATE ESTATES SUSTAINABILITY ACHIEVEMENTS 2009-2015 – ENERGY REDUCTION & COMMUNITY ENGAGEMENT British Land, in partnership with its subsidiary Broadgate Estates, work across British Land’s office portfolio, has succeeded in meeting several of its social and environmental targets for 2015. The partnership exceeded its target of reducing energy use by 40 per cent of its 2009 like-for-like use. This, coupled with a carbon emissions reduction of more than 39,000 tonnes, saved occupiers £6.6 million. The team also delivered a number of metering and energy monitoring schemes to continue the legacy of its targets. The partnership also succeeded in implementing British Land’s community charter at all of its major assets. Through working with local partners, British Land has benefited 12,000 people in London. HIGHLY COMMENDED: THE ROYAL BANK OF SCOTLAND & WORKPLACE SERVICES RBS Workplace Services provides RBS with facilities management and technical support. It has developed a number of initiatives, as set out in the company’s 2014 Sustainability Report. By the end of 2014, RBS had surpassed its targets for energy, water and waste generation from a 2011 baseline. It has set up on-site renewable energy projects, a building management system roll-out and an ‘innovation gateway pilot’. The RBS Innovation Gateway offers individuals and organisations with ideas on resource efficiency the chance to test them out on one of RBS’s retail and commercial properties. While the initiatives are relatively small in scope, said judges, “the sheer volume of them and the energy with which they are being applied is impressive”. FM WORLD | 22 OCTOBER 2015 | 31
15/10/2015 18:02
BIFM AWARDS 2015
Award sponsored by
THE WINNERS
IMPACT ON THE WORKPLACE Airbus UK’s transformation of its Filton site has revolutionised the working lives of 4,500 people
THE JUDGES SAID: The Airbus UK FM team won this category by demonstrating: ● “Great examples of best practice in challenging circumstances” ● “Ensuring employee and customer experience was fundamental to ensuring this project was a success” The in-house Halfords team was highly commended because: ● “[its] Enthusiasm in driving its refurbishment project forward will definitely be a catalyst to raise FMs credibility within the organisation”
John Thorpe of award sponsor Andrews Sykes presents the trophy to the Airbus Filton team
The 30-person FM team at Filton is part of a global department operating on all Airbus sites. It is responsible for 5,000 customers, and 24,000 assets across 56 buildings on 118 acres. In 2011 the team took on a challenge to transform work for 4,500 employees. The process had to be seamless and integrate with the closure and removal of old workspaces. The investment would provide a world-class environment to retain, attract and engage highly motivated, innovative employees by offering excellent work conditions, better levels of performance and employee wellbeing. This led to the development of a new multi-storey building called Barnwell House to accommodate 2,400 employees, the restoration of a Grade 2 Listed building called Pegasus House for 400 employees, and the refurbishment of Avon House to a similar standard for 700 employees. The ¤61 million project was brought in on time and under budget. Revamped workspace included 2,800 ergonomic workstations, 18 think tanks for ad hoc meetings, 150 hot desks, 80 transit desks for visiting staff, and 50 breakout spaces. Networking and meeting areas included three auditoriums, 107 meeting rooms, eight video conferencing suites and lifestyle services. A reduced carbon footprint was attained with new shower facilities promoting biking to work and 600 secure cycle spaces. 32 | 22 OCTOBER 2015 | FM WORLD
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HIGHLY COMMENDED: HALFORDS – THE DRIVE TO ENGAGE
Halfords is the UK’s leading retailer of automotive, cycling and leisure products and, through Halfords Autocentres, also one of the leading independent car servicing and repair operators. It has 468 stores and 11,000 staff in the UK and Republic of Ireland. The Redditch centre refurbishment project was to create a more inspiring environment for support centre staff and visitors. It had to be vibrant, quirky and where possible tangential with the brand. Areas to be refurbished were the main stairs, rear stairs, landings, and toilets in the main office block, reception, corridors and the restaurant. No structural work was involved, apart from in the restaurant – work majored on infrastructure upgrades. The restaurant area was refitted and extended into the area formerly occupied by the quality team. There was a clear pride and respect for the environment, which helped contribute to staff self-esteem.
“ It had to be vibrant, quirky and where possible tangential with the brand”
CHRISTIAN TRAMPENAU
WINNER: AIRBUS UK – FUTURE FILTON
www.fm-world.co.uk
15/10/2015 18:00
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12/10/2015 11:04
BIFM AWARDS 2015
THE WINNERS
Award sponsored by y
Skanska’s Katy Dowding hands over the award
NG Bailey and partners made vital energy savings for Morrisons – with more to come WINNER: NG BAILEY POWERED BY ELUTIONS – GIVING MORRISONS A RARE ENERGY SOLUTION Morrisons is the UK‘s fourth-largest grocer. It is looking to drive efficiencies in all areas of its business and, as part of its environmental commitment and investment in renewable energy, has set targets to cut carbon emissions across its 500 stores by 30 per cent by 2020. It was the first supermarket to win the Carbon Trust Standard and pioneered energy-efficient solutions such as LED lighting and refrigeration technology. But it wanted to do more. The challenge was that many of its older buildings have disparate IT systems, which meant there was no ‘big picture’ data to draw upon – making further energy savings difficult to identify, plan and implement in a coherent way. The partnership between NG Bailey, engineering, IT and facilities services provider; Elutions Inc, a smart asset and smart buildings company; and NG Bailey’s long-standing client Morrisons is delivering a saving of over 16 per cent on the retailer’s annual power bills. The introduction of a complete outsourced energy management solution, Rare Energy, developed and delivered by NG Bailey and its US partner Elutions, ensures that assets are operated in real-time at optimum efficiency. Its approach to beating spiralling energy costs is unique in the way it guarantees to drive down use over other measures in place – at no financial risk. 34 | 22 OCTOBER 2015 | FM WORLD
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NG Bailey won this category because: ● “Its innovative use of technology is a true example of partnership working that requires trust, commitment and follow-through” ● “The harnessing of technology takes data, turning it into knowledge that drives actions which save money, save energy” Cofely was highly commended because: ● “Cofely’s advanced system sources new innovations from hi-tech organisations worldwide”
HIGHLY COMMENDED: COFELY & IVERIDIS UK – UNCOVERING SUSTAINABLE & INNOVATIVE TECHNOLOGIES Cofely GDF SUEZ is a global player in energy, technical and FM services for companies and communities, with 20,000 employees in the UK and Ireland delivering services across public, private, and healthcare sectors to 14,000 customer sites. Its procurement managers have been using the iVeridis e-platform to find sustainable technology innovations to bring added value to customers. iVeridis has enabled Cofely to discover global technology innovations faster and more efficiently than with traditional sourcing methods. Its outreach approach uses unique matching technology and a global supplier network exposing 200,000 innovative solutions and 400 of the world’s leading associations, academic institutions, accelerators and incubators to access both in-market and pre-market innovations. Its experts design, develop, and manage tailored, smart and sustainable business solutions for clients – from the world’s tallest building to the most-visited museum. Optimise, its four-stranded approach to energy control (energy intelligence, efficiency solutions, asset management, and infrastructure and investment) brings together a combination of audit capability, technical excellence and data analytics to derive maximum value from a client’s energy investments and assets. iVeridis finds global technology innovations solutions 10 times faster than traditional process allow, yielding 10-15 per cent savings.
CHRISTIAN TRAMPENAU
INNOVATION IN TECHNOLOGY AND SYSTEMS
THE JUDGES SAID:
www.fm-world.co.uk
15/10/2015 18:01
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15/10/2015 10:24
THE WINNERS
Award sponsored by
NEW PRODUCT OR SERVICE OF THE YEAR The ‘One Skanska’ approach responds to clients’ needs in
Kier’s Steve Davies presents the award to the Skanska team
the most environmentally friendly and cost-effective way WINNER: SKANSKA – WASTE MANAGEMENT SERVICE Skanska Facilities Services launched its Skanska Waste Management Service (SWMS) to provide a waste management and behavioural change programme to the UK Health & Care sector. It was developed in response to increasing demand from the National Health Service market for a managed clinical and non-clinical waste management service. The aim was to provide increased compliance to government standards, as well as social, financial and environmental savings. Skanska FS promotes a ‘One Skanska’ approach to drive efficiency and share best practice across the company. SWMS is a mobile workforce using mobile cloud technology. This helps to ensure that tasks are completed and reported in a timely manner. Using a unique behavioural change programme, SWMS trains teams on the ground to follow optimised waste removal practices. Regular auditing provides stable compliance data. SWMS does not operate using national subcontractor agreements. The team ensures that the client receives best value, by sourcing the most competitive rates from the local area. SWMS embraces technological innovation to enable its partners to achieve their energy-saving goals. It can also improve staff efficiency, and combined with the enthusiasm for being environmentally aware, is able to drive significant behavioural and cultural change.
“ The aim was to provide increased compliance to government standards, as well as social, financial and environmental savings” THE JUDGES SAID: Skanska Waste Management Service won this category because: ● “The Skanska Health & Care Waste Solution is an innovative waste management model that has saved the NHS over £1.5 million over the past three-and-a-half years, improved compliance and patient care and enhanced local communities” ● “It is a holistic, market-leading solution in an area that is of critical importance in all sectors”
FOR MORE DETAILS ON THE BIFM AWARDS PLEASE VIS IT BIFMAWAR DS. O RG
CHRISTIAN TRAMPENAU
BIFM AWARDS 2015
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BUYE RS’ GUIDE TO FM SERV ICES
2016
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THE ALL NEW BUYERS’ GUIDE TO FM SERVICES
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The 2016 Buyers’ Guide is the most comprehensive directory of suppliers to the UK FM marketplace. Now in its 11th year with a new design and new promotional opportunities - don’t miss out.
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Out January 2016 Endorsed by the British Institute of Facilities Management • Contact details for all major FM suppliers • Handy A5 format
The 2016 Buyers’ Guide provides a new range of advertising opportunities which is a simple and effective way to get your company in front of potential clients who are actively seeking suppliers. The FM World Buyers’ Guide will be distributed to over 15,000 key industry personnel throughout the year. In addition to this, all entries will be automatically hosted online at www.fm-world.co.uk
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YOUR LOGO HERE COMPANY NAME HERE 22 Excelsior Street, Fitethur Tower, Melchester, Casterly Rock CR23 8XT
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COMPANY NAME
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22 Excelsior Street, Fitethur Tower, Melchester, Casterly Rock CR23 8XT EMAIL: info@company.co.uk WEB: www.company.co.uk TEL: 0123 456 7890
22 Excelsior Street, Fitethur Tower, Melchester, Casterly Rock CR23 8XT EMAIL: info@company.co.uk WEB: www.company.co.uk TEL: 0123 456 7890 FACEBOOK: facebook.com/company TWITTER: @company LINKEDIN: linkedin.com/company
Ut aut fugia qui bla aspelesequos el in reheni audiam hitatur ioresti doleserferis neste veres audit prepers perum, quis vellecest andit odis ut modipiet dolore consequati ullecum fugiaestis voloriae. Sequis et aut et hit hillora erferatur? Solori ratemque est, officipid maio quo ex SERVICE CAFM SOFTWARE CONSULTANCY
Ut aut fugia qui bla aspelesequos el in reheni audiam hitatur ioresti doleserferis neste veres audit prepers perum, quis vellecest andit odis ut modipiet dolore consequati ullecum fugiaestis voloriae. Sequis et aut et hit hillora erferatur? Solori ratemque est, officipid maio quo ex SERVICE CAFM SOFTWARE CONSULTANCY
SERVICE CAFM SOFTWARE
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COMPANY NAME
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22 Excelsior Street, Fitethur Tower, Melchester, Casterly Rock CR23 8XT EMAIL: info@company.co.uk WEB: www.company.co.uk TEL: 0123 456 7890
22 Excelsior Street, Fitethur Tower, Melchester, Casterly Rock CR23 8XT EMAIL: info@company.co.uk WEB: www.company.co.uk TEL: 0123 456 7890
Ut aut fugia qui bla aspelesequos el in reheni audiam hitatur ioresti doleserferis neste veres audit prepers perum, quis vellecest andit odis ut modipiet dolore consequati ullecum fugiaestis voloriae. Sequis et aut et hit hillora erferatur? Solori ratemque est, officipid maio quo ex
Ut aut fugia qui bla aspelesequos el in reheni audiam hitatur ioresti doleserferis neste veres audit prepers perum, quis vellecest andit odis ut modipiet dolore consequati ullecum fugiaestis voloriae. Sequis et aut et hit hillora erferatur? Solori ratemque est, officipid maio quo ex
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Here is a 100-word case study about a relevant project or client. Itatur? Ed ut quam elector eperorem faccum a sae nias magnam, tes que mo quiscius dendaeperem rerum et illanis sequid et facepudio berspis dolest aut moloreperro voloria cus eliqui de ium quias deruptio beatis et qui dolupta ssumquati undanti oratem iscium et et eum aut arcimint. Volores utem volorro cone ni volupta simus rero que cupiti conecae non conseque res dios autem quodit eum iumqui sitas nulparum reiust, ne nobit haritatus, ulpa pore sapelique volo evelition nia dellabor solupta sequi que nihici apidis reperum ipsanditas nate consedi tatius venimai onsequos es none net repelis
FM World Buyers' Guide • 2016 XX
SERVICE CAFM SOFTWARE
SERVICE CAFM SOFTWARE
CONSULTANCY
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XX FM World Buyers' Guide • 2016
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For more information contact Jack Shuard • 020 7880 8543 • jack.shuard@fm-world.co.uk Jemma Denn • 020 7880 7632 • jemma.denn@redactive.co.uk FMW.221015.037.indd 2
09/10/2015 14:56
BT FACILITIES SERVICES
JAMIE HARRIS
AKIN FALOPE
FM FEATURE
38 | 22 OCTOBER 2015 | FM WORLD
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15/10/2015 10:58
BT FACILITIES SERVICES
CABLE & TIRELESS It can be physically draining work to maintain the essential wiring keeping the UK’s phone and broadband networks going, as Jamie Harris reports
G
lenn Barrett is busy handing out various items of personal protective equipment in his office, explaining to me the safety routine in the event that we are deprived of oxygen. He checks his radio equipment, ensures that he has the correct set of keys and tools for the job at hand, puts on his hard hat (complete with flashlight attachment) and leads me towards the elevator shaft. For me, this is not going to be a typical working day. Beneath London’s heaving streets and, indeed, those of other major cities across mainland Britain, there’s a network of tunnels that carries critical telecoms cabling to serve both homes and businesses. Barrett is deep level tunnels (DLT) technical supervisor for BT Facilities Services (BTFS), and 40 metres below us his team is carrying out a number of routine planned maintenance programmes. The team is very www.fm-world.co.uk
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much a mobile one, travelling the country to ensure up-time of these critical networks. Responsibilities range from security and access control to infrastructure compliance, equipment testing, health and safety and planned maintenance. My time is spent in the London network, the longest at no fewer than 27 kilometres of tunnels. These tunnels were constructed in the 1950s to hold copper cables (since replaced by more advanced fibre optics). Both the tunnels and cable are owned and operated by BT’s Openreach business. When BT set up its in-house FM division (BTFS) in 2013, it gave notice that it would look for opportunities to bring more services back in-house, particularly when contracts came up for renewal. Jim Goatley, head of technical services at BTFS, explains how Openreach approached BTFS to see if the latter would be interested in taking on the
work. It was, and a specialist sub-division, BTFS Deep Level Tunnelling (DLT) was set up. Today, BTFS’s technical services division, led by Goatley, has three specialist areas – technical support and advisory services, technical compliance, and deep level tunnels. When the contract with previous supplier Spie Matthew Hall came to an end in late 2013, 20 people transferred to the new BTFS DLT division. “Because of the criticality of the tunnels, we couldn’t let anything slip,” says Jim Goatley, BTFS head of technical services. “We had to make everything work from day one.” Goatley and Colin Dickey, BTFS DLT manager, set about creating an asset database for the network, putting together a planned maintenance programme from scratch. “It took us some months to get that in place,” recalls Dickey. “We were maintaining in the interim, but we weren’t FM WORLD | 22 OCTOBER 2015 | 39
15/10/2015 10:58
FM FEATURE
BT FACILITIES SERVICES
JAMIE HARRIS
maintaining on our system.” Initially, generating planned maintenance work was quite a challenge, “due to the need to recover and record detailed asset information”, adds Goatley. Gradually, the tunnels’ assets were added to BTFS’s existing CAFM system, but additional steps were required to satisfy Openreach’s strict security requirements. “The files are separated and access is restricted,” says Dickey.
Security access The transition to BTFS came in November 2013, with the need to prevent gaps in service proving 40 | 22 OCTOBER 2015 | FM WORLD
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the toughest part of the whole programme. Ensuring access for BTFS staff was another vital process. The nature of the network and some of the critical national networks it supports and its proximity to some vitally important parts of London mean all individuals must be cleared for access. Initially, says Goatley, “we didn’t have anybody who was security cleared”. This requirement adds considerably to the contract’s challenges. BTFS DLT works with various suppliers for items such as doors, light fittings and alarm systems. Says Dickey: “We
were able to take on some of the existing suppliers, but with our own it’s quite challenging because the environment for project works is totally different to normal. “Not all suppliers can take the time out to do a survey when there’s no guarantee of them getting the work.”
Working in tunnelss The tunnels are astonishing. Blocked-up passageways and disused escape shafts offer an insight into working life after the tunnels first came into operation. Old wooden signage and safety notices are still in place at some
junctions. Some of the disused concrete cabling connectors, now 50 years old, still sit below ground in larger connecting tunnels. “They are so heavy that the process of removing them would take far too long,” says Barrett. The team has other priorities, such as keeping the cables dry. “We have pumping systems taking out water in all of the tunnels,” says Goatley. Some of the 25 other tunnel networks covered in the contract carry other risks, such as gaseous hazards. The BTFS team ensures that each tunnel is safe to work in before carrying out its tasks.
AKIN FALOPE
“Because of the criticality of the tunnels, we couldn’t let anything slip. We had to make everything work from day one”
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15/10/2015 10:59
BT FACILITIES SERVICES
Who does the work?
“Access is tricky, so you have to plan carefully where to head to first thing in the morning,” says Barrett, explaining how travelling with bulky tools and maintenance equipment is much simpler above ground. (He hands me his rucksack. It’s heavy.) Activities are notified far in advance and jotted down on a whiteboard in Barrett’s office. Everything, from each light (and emergency light) to the fire doors that separate tunnel segments, fire alarms and humidity and water detectors, is regularly tested. The team must also be on hand to escort any technicians, suppliers or external contractors (as well as this reporter) on visits. Once the team’s routine is mapped out, its members meet at an agreed access point, kit themselves out with protective gear and descend below ground. The BTFS team all emphasise that safety is paramount. Anyone entering the tunnel network must radio in to BTFS’s operations centre every half-hour. Each tunnel network is mapped out using a classified www.fm-world.co.uk
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coding system and the operations centre is crucial to its safe working. “We’ll let them know where we are, if we have anyone with us, and where we are heading,” says Barrett. Conditions can be cramped. Some of the tighter tunnels are eight feet in diameter and have little headroom. Rows of metal cable racks reach out from either side, holding the cables firmly. “You’re walking with not much clearance either side,” says Goatley. “You can get a little bit disorientated – if you sway to one side or walk quite fast it can be quite painful.” Over time, the process of replacing older copper cabling with thinner, faster fibre optics has left some racks empty. “If you can imagine before, every single rack was filled to the brim with huge copper cables,” says Barrett. “The thinner cables are not only smaller, but carry more phone lines and broadband connections and at a faster speed.” Nevertheless, “it still gets very tight in some spots”.
You need to be the right shape and size to be part of the BTFS DLT team. Owing to the confined nature of the tunnels, BTFS does not employ anyone working underground who is taller than 6ft 4in, and you need to be physically fit. With 27 km of tunnels in London alone (and no Underground trains running through to carry staff from one end to the other), walking is a major part of the job. Climbing might be required too. “There are emergency procedures for escape,” explains Goatley. “Some of the escape tunnel staircases and shafts are very high and long.” And there are some other personal comfort difficulties, adds Goatley. “We’ve only got one tunnel with a toilet, so you have to be... well, disciplined.” The team is not allowed to carry food, and drinks are limited to water. But the tunnels are surprisingly clean. “There are no pests down there,” says Goatley. “No one has ever seen a rat, I believe there’s nothing for them to feed on.” Each day for the BTFS tunnel team is like completing an obstacle course, but that hasn’t put off anyone from working on the sites. Turnover of staff is low, and when vacancies come up the various privations do not influence the recruitment process. “We don’t do anything
different, to be honest,” says Dickey. “They like the environment.” The team takes pride in working in a unique location. ”I think that’s the selling point,” says Goatley. Barrett says although BTFS has only been managing the tunnels for two years, some of its staff have been working on site for a long time: one man, Patrick, came out of retirement to continue working on the team. “We all call him ‘Pat-Nav’, because he knows these tunnels so well,” says Barrett. In the capital, the BT tunnels are just one part of what is now a crowded web of infrastructural and transport networks. With Crossrail under construction, BT Property and Openreach work with the various stakeholders to ensure both workforce safety and the tunnels’ structural integrity. If any construction is set to be close to the tunnels, whether above or adjacent, BT sets up a risk assessment process and carries out vibration monitoring to assess any likely issues. For now, it’s business as usual for the BTFS DLT team. One-off projects such as replacing fire doors and lighting racks may be extensive, but it’s evidence of the value of routine maintenance in keeping London’s central nervous system up and running. For most people 40m above, this article is only scratching the surface. FM FM WORLD | 22 OCTOBER 2015 | 41
15/10/2015 10:59
ADVERTISEMENT FEATURE
Standard Chartered Malaysia headquarters controlled by RDM An advanced Resource Data Management building management system (BMS) is providing total control and monitoring for the new flagship headquarters of Standard Chartered Bank in Malaysia. The building, located in the prestigious Technology Park Malaysia complex in Kuala Lumpur, consists of retail outlets, restaurants, parking and office accommodation. Due to the nature of the main tenant’s business in banking and finance, the building accommodates a substantial IT infrastructure. Given this, and the high quality, low carbon environment specified, an all-encompassing building management and monitoring solution was necessary. The RDM system chosen provides complete control of the building’s VRV and split air conditioning systems, smoke exhaust fans and booster pumps, lighting, lifts, generators, and fire and security systems. It also looks after air handling units and pressurisation fans. Integrating these systems enables the RDM solution to exercise fine control over critical indoor climate parameters such as temperature and humidity, to maintain optimum environmental conditions for occupants and IT equipment. It uses a sophisticated “Comfort Index” that takes account of both actual and predicted weather conditions, to anticipate changes and significantly reduce energy consumption,
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while maintaining the desired environmental conditions. A key requirement is to record energy use throughout the building, so that it can be managed proactively to minimise running costs. The RDM system monitors the performance of every item of energy-using plant and equipment, and uses specially developed algorithms to predict potential future failure. Using the wealth of operating data collected, facility managers can carry out periodic analyses to diagnose issues and inefficiency, in a process of constant improvement known as ActiveFM™. This covers alarm and event management, trending, energy management, scheduling and Planned Preventive Maintenance (PPM), all supported by comprehensive historical data storage. This rich store of data is also used to provide building managers with Maintenance on Demand (MOD), an automated decisionmaking function developed by RDM to
deliver optimum building maintenance, which alerts users when maintenance is due. The approach means that building managers can progressively fine tune the performance of the building, to reduce operating costs and improve comfort conditions for tenants. The system consists of a main BMS controller, linked to a control panel on each floor of the building via a local network. An RDM dmTouch gives facility managers access to the entire system via a desktop pc, tablet or smart phone. Because the dmTouch uses open protocol communications, it is able to link seamlessly to all building systems. For example, it links to the BACnetbased Panasonic air conditioning system, Modbus® based power meters, pulse signal-based water meters, and DALI-based lighting and other controls. Andrew Chandler, founder and managing director of RDM, said: “Our approach to BMS is to offer a highly customisable system that can be tailored exactly to a client’s needs. Unlike other systems, which force end users to adopt a rigid approach to configuration and operation, RDM offers total flexibility and transparency. i For more information about RDM control and monitoring solutions please visit www. resourcedm.com or contact us on 0141 810 2828 or sales@resourcedm.com
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15/10/2015 10:59
FM MONITOR
NIKKI SINGH-BARMI
HOW TO...
Nikki Singh-Barmi is managing director of GRITIT
WAR M IN G U P FO R WI N T ER M A I N T ENA N CE
reparing for winter can cut disruptions your FM team might face. This excerpt from the BIFM Good Practice Guide to Winter Maintenance draws on best practice
P
Many FMs think about gritting and snow clearance as an addon to daily operations that just needs to be taken into account during the winter months. It is often an extra task given to in-house staff who only have the time to carry out a reactive service with minimal training. This ‘it’s broken, so let’s fix it’ approach, which is also applied to property and grounds maintenance in winter, is leaving businesses wide open to growing risks. Increasingly unpredictable weather, a growth in compensation culture and the need for business continuity all demand a planned approach. No business can afford to be caught out by sudden severe weather, nor by another harsh winter like 2009/10, which left many businesses out in the cold. Flights were cancelled, snow caused chaos on the roads and rail, and ice at business, retail and commercial sites – turning car parks and footpaths into skating rinks and causing a grave risk to
all those driving or walking. Every business should have a comprehensive winter maintenance plan, yet almost a quarter of FMs still don’t (as revealed by BIFM’s 2015 winter preparedness survey). Canada, the US and Scandinavia are well equipped to deal with harsh weather, so the UK must leave behind the idea that it is too costly an investment or that what is already in place will do. A well-developed and robust winter maintenance plan is an asset that can contribute to the strategic objectives of a business by: ● Ensuring
that you meet the Duty of Care; ● Providing compliance assurity; ● Managing risk and meeting the insurer’s expectations; and ● Supporting business continuity. With a proactive approach, from beginning preparations and scheduling interior and exterior maintenance tasks, to grounds
The BIFM Good Practice Guide to Winter Maintenance This draws on best practice from the importance of weather data, scheduling interior and exterior maintenance and gritting and snow clearance to the use of Personal Protective Equipment (PPE), driving safely and vehicle maintenance. To pre-order a copy, visit: www.bifm.org.uk/bifm/knowledge/resources/goodpracticeguides
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maintenance and gritting and snow clearance, FMs can be well prepared for bad weather. This greatly reduces the risk of accidents and personal injury claims, as well as the risk of financial and reputational losses caused through downtime and neglecting the health and safety of employees and the company’s Duty of Care.
Creating a plan The plan should start in summer with preparations for winter and develop all year round. A company ‘champion’ should be nominated for the winter maintenance plan, which should be incorporated into the organisation’s health and safety policy to give strategic input to the organisation’s top-level decision-making. Key elements of a winter maintenance plan are: ● Ensuring that the plan is robust through a recognised health and safety management system such as OHSAS18001; ● Appointing a senior ‘champion’ of the plan so that this has appropriate importance within the organisation and has a high level of buy-in; ● Defining overall responsibility for the plan; ● Assigning specific tasks to individual team members; ● Maintaining records showing the plan has been delivered and keeping these for a minimum of three years; ● Documenting the proactive winter management plan and service activity, fully investigate accidents, and record all details; ● Ensuring the plan is based on real-time accurate weather data and agreed action triggers for service;
● Carrying out detailed bespoke site surveys and specifications in identified hazardous areas; ● Allocating adequate resources: – a trained team and sufficient and well-maintained PPE; ● Communicating the plan clearly so that everyone, from operators to staff and visitors, is aware of his/her responsibilities; ● Measuring performance against clearly defined KPIs; ● Reviewing plans and policies – at least bi-annually; and ● Sharing winter risk plans with the company’s broker/insurer.
Stop assets freezing Companies invest heavily in equipment and assets that need to be kept in top condition. As expensive as the capital cost of the asset is, the real negative impact is on compliance, staff health and safety and/ or business performance if equipment breaks down or works poorly. The FM team must create a maintenance management programme that is integrated with the financial and operating schedules of the business. Preventative maintenance and condition-based monitoring create a more reliable way for businesses to cope with severe weather. A planned maintenance programme should be considered as part of a continuing winter maintenance plan, especially for: Electric and gas supplies; Heating, ventilation and cooling systems; ● Fleet maintenance; ● Roofs; and ● Pipes and drainage systems. ● ●
FMs should see the advantages that new products and services can bring over the long term. FM FM WORLD | 22 OCTOBER 2015 | 43
15/10/2015 11:00
FM MONITOR
GIUSEPPE BORGESE
TECHNICAL
Giuseppe Borgese is chairman of the Building & Engineering Services Association (B&ES) Indoor Air Quality strategy team and general manager of Bouygues Energies & Services UK
M AKE YOU R BU I L DI N G A SA FE H AV EN FRO M POLLU TION
he poor standard of air quality in buildings is an increasingly serious issue that has been highlighted by the recent VW diesel emissions scandal, says Giuseppe Borgese
T
Poor air quality in urban areas is held responsible for 29,000 premature deaths in the UK every year – more than obesity and alcohol combined, according to Public Health England. Studies carried out by Kings College London link nitrogen dioxide (NO2), often caused by petrol and diesel fumes, with higher rates of mortality, lung cancer and heart failure. The World Health Organisation (WHO) has declared diesel particulates a Class 1 carcinogen. In central London the concentrations of diesel and NO2 are about three times the level recommended by WHO. Benchmark estimates from the Harvard Six Cities survey indicate that central London suffers a 20 per cent increase in mortality rates as a result of such pollution.
Airborne illness The building engineering industry has been pointing out for some time that this growing outdoor air pollution epidemic also has a direct impact on people in buildings – particularly schools, hospitals and offices. Poorly maintained ventilation systems, clogged or missing filters, dirty ductwork and ageing air conditioning systems all contribute to the problem. We must take urgent measures to protect occupants, however, this task has been made more difficult over the past 20 years by the drive to improve energy 44 | 22 OCTOBER 2015 | FM WORLD
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efficiency, which has involved making buildings more airtight. Sealing up buildings puts greater pressure on ventilation systems to dilute rising levels of CO2 and replenish oxygen while simultaneously trying to stop harmful external pollutants finding their way inside. Many airborne particles are exactly the right size for inhalation into lungs and go on to cause damage and disease. The Harvard survey showed how exposure to particles below 10 microns in size posed a serious health risk. ‘Fine’ particles of 2.5 microns (PM2.5) and below are particularly dangerous. The Healthvent EU research project reported last year that almost two-thirds of the burden of disease traced to poor indoor air quality (IAQ) was from pollutants coming into buildings. If you live on an arterial road in London you are continually exposed to two or three times more harmful particulates than WHO’s warning level. For good health and productivity the air where you live or work needs to be about 20-24°C with a relative humidity of about 40-60 per cent. The ventilation system needs to dilute CO2 levels and replace oxygen
– it’s a fine balance, especially when most establishments are focused on reducing energy use. Airtight building envelopes can be a good way to keep out pollutants, but they often lead to people opening windows, which is not such a good idea. Ensure that the ventilation system works well. Measurements have shown that a well-sealed building envelope and effective filtration of incoming supply air can reduce particle penetration by 78 per cent. There has been a growing interest in airtightness testing to help improve energy-efficiency perspective, but that process can also be used to measure IAQ.
Hygiene check Every planned maintenance regime should include a check on air handling unit performance as well as a ductwork hygiene inspection and remedial cleaning. The BS EN 15780 standard provides recommended inspection time periods for air systems and the revised Guide to Good Practice for ventilation system hygiene (TR/19) from the Building & Engineering Services Association (B&ES) is adopting this guidance, which can be very helpful to FMs. BSRIA has reported a high success rate for building airtightness tests with 89 per cent of 10,000 tests meeting energy-efficiency standards set out in Part L of the Building Regulations. But it also recorded repeated problems with mechanical ventilation systems
“Many airborne particles are exactly the right size for inhalation into lungs and go on to cause damage and disease”
charged with ensuring these airtight buildings also benefit from adequate ventilation rates. It suggested that most problems were a result of installation faults explained by poor training and lack of experience. This is adding to IAQ issues such as condensation and damp. Air filtration quality efficiency also has to be addressed. Standard G3 filters will not necessarily deliver the level of clean air quality required; the only available recommended solution at the moment that also provides improvements at low energy are F7 filters. In areas with high NO2 levels gas filtration should be considered. But many good filtration systems are compromised if the filters are inserted in side withdrawal mounting rails, which means the air can bypass the filter and travel around it. Second stage air filters are designed to remove smaller particles. They must be mounted in properly engineered front withdrawal mountings to ensure they can be fully sealed to ensure air does not bypass them. Lowenergy air purifiers can also be used as a room-by-room solution. Many remedial measures are cheap. Cleaning intake grilles is straightforward and will pay back quickly because of the immediate running cost and health benefits. Servicing and upgrading ventilation fans will also ensure the system operates more effectively. But the first step is to set up a process for measuring indoor pollutants. FMs tend to be more focused on maintaining comfortable temperatures and lighting levels. They now face an IAQ problem that can affect health and productivity. FM www.fm-world.co.uk
15/10/2015 11:00
ADVERTISEMENT FEATURE
Don’t let your soap contribute to sick building syndrome If you think that any washroom with soap in it is automatically hygienic then you would be wrong. Mike Sullivan, managing director of GOJO IndustriesEurope, explains how the way you refill your dispensers is crucial in safeguarding well-being and warding off infections – and the key is to keep things sealed and separate, rather than open and exposed. Sick building syndrome is a phrase that many of us are familiar with and it’s one that should strike fear into the hearts of facility managers. Shared spaces, from offices to museums and hospitals to shopping malls, should be productive and pleasant places to spend time, whether you’re at work or play. However, the very fact that lots of people
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visit and work in such places opens up a whole host of risks when it comes to the spread of infections, as germs linger on hard surfaces and circulate in the air. Hand hygiene plays a major role in helping to keep people healthy – a fact acknowledged by the World Health Organisation (WHO) and countless other recognised and respected bodies around the globe. However, without the right products and systems in place you could be putting the health of all those who use your building at risk – and don’t fall into the trap of thinking that just because you provide access to soap in your washrooms that you will keep hands germ free. The only way to guarantee this is to refill your dispensers in the right way.
Bulk fill bacteria risk Bulk soap dispensers pose a significant risk because the way the dispensers are refilled exposes the soap to the risk of contamination from the very bacteria and germs that you are trying to prevent. This old-fashioned way of
refilling dispensers involves pouring soap from a container into an open dispenser reservoir. This means that the soap can be affected not only by hand contact with the operative that is refilling the dispenser, but as it is poured airborne germs and objects such as dust and insects can infiltrate it. Research has discovered that one in four refillable bulk soap dispensers are contaminated by bacteria that can cause illness1 such as sickness and diarrhoea, and that washroom users can have as many as 25 times more germs on their hands after washing with contaminated soap2. This bacteria outstays its welcome too – forming a biofilm that coats the inside surface of the dispenser that cannot be removed, event with bleach3.
A sanitary-sealed solution GOJO SANITARY SEALEDTM refills offer many advantages, especially when it comes to health outcomes. Each refill is factory sealed, meaning that the soap formulation inside is never exposed to the environment, so cross contamination from the air or other sources is prevented, plus the fact that each one comes with its own fresh valve increases the hygiene factor. Time and money is also saved as the refills simply snap into place in seconds, allowing operatives to work more effectively. Automated dispensers also enhance hygiene, intuitively sensing the presence of hands and dispensing just the right amount of product every time. The fact that they are ‘touch-free’ – like the GOJO LTX – also increases their hygiene rating, encouraging hand hygiene compliance and behaviour through a no-touch solution. i For more information on GOJO’s hand hygiene solutions call 01908 588444, email infouk@gojo.com or visit www.GOJO.com/ united-kingdom
Footnotes 1. 2013 meta-analysis of germ transmission data by Dr. Gerba, University of Arizona 2. Zapka C, Campbell E, Maxwell S, Gerba C, Dolan M, Arbogast J, Macinga D. 2011. Bacterial hand contamination and transfer after use of contaminated bulk-soap-refillable dispensers. Appl Environ Microbiol. 77(9):2898-2904. 3. Lorenz L, Ramsay B, Goeres D, Fields M, Zapka C, Macinga D. 2012. Evaluation and remediation of bulk soap dispensers for biofilm. Biofouling, 28(1): 99-109
FM WORLD | 22 OCTOBER 2015 | 45
15/10/2015 11:18
BIFM NEWS
BIFM.ORG.UK
showcase of workplace innovation that raises money for charity. It is taking place from 9-13 November. This year’s Workplace Week, an initiative run by AWA, has ambitious plans to double the amount of money raised for BBC Children in Need. Planned activities include:
FM TECHNOLOGY
BIM FM case studies available to download BIFM recognises that facilities management professionals have much to gain from using and understanding BIM. It is an important process in helping to ensure that future building performance, in terms of energy consumption and occupant comfort, closely matches the original design intent. In September 2012 we held our first FM Leaders Forum on ‘BIM and Bridging the Gap with FM’, and the following autumn, we engaged in a second FM Leaders Forum ‘Starting at stage zero’. This highlighted how the adoption of BIM required greater collaboration between the different professions involved in construction design and management. You can still read the outcomes of these discussions in the papers, which are available to download from www.bifm.org.uk/fmlf Now, in this spirit of collaboration, the BIM Academy has kindly shared its experiences on new builds and refits to share best practice with the FM industry in partnership with BIFM. The case studies highlight the financial, environmental and key benefits gained by using BIM across a variety of projects. These case studies are available to download from: www.bifm.org. uk/bimstudy Research and information manager Peter Brogan said: “These case studies from the BIM Academy, published in
The latest invaluable BIFM publications are available to download
partnership with BIFM, provide a great introduction for FM professionals to see first-hand the benefits that BIM can offer across a number of different projects. This is the first in a series of guidance-based projects we are working on. BIFM’s Operational Readiness Group is also in the process of developing guidance to establish the operational readiness of FM for the implementation of BIM processes through a soft landings-approached construction process. This is currently being user tested and will be released before the end of the year.” INTERNATIONAL SIG
Interested in international FM? BIFM’s International SIG has been looking at new ways of reaching its members and those based overseas.
KEEP IN TOUCH » Twitter @BIFM_UK » LinkedIn » Facebook » YouTube » Flickr 46 | 22 OCTOBER 2015 | FM WORLD
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Chairman Steve Gladwin said: “We recognise that many FMs have an interest in working practices over international boundaries or are based overseas. That’s why, as part of the invigoration of the International SIG, we have to started to release a synopsis following each of our events. We want to ensure key learning and the latest thinking are available and accessible to all.” The SIG typically plans about 10 events a year on a variety of both informative and innovative issues. To receive alerts when this information is available direct to your inbox you will need to join the International SIG. There is no additional charge to join any BIFM SIG and you can opt to join as many as you like as part of your BIFM membership. Join a SIG at www.bifm.org.uk/ preferences i
WORKPLACE WEEK 2015
Workplace innovation BIFM is again pleased to support Workplace Week, a week-long
● A series of 90-minute ‘working workplace’ tours involving some of the UK’s most innovative workplaces; ● A selection of inspirational fringe events; ● A one-day convention based at KPMG’s office in Canary Wharf; and ● The Workplace Week Reception, also being hosted at KPMG’s office in Canary Wharf.
BIFM is also supporting two events that take place during Workplace Week. Both look at specific issues, topics, ideas and outcomes that formed part of The Workplace Conversation – the research project that BIFM undertook in partnership with the Chartered Institute of Personnel and Development earlier this year. You can read more about his project at www.bifm.org.uk/ workplaceconversation. If you’d like to be inspired about the workplace at the same time as raising money, then visit www.workplaceweek.com. Here, you’ll find out more about events taking place during the week and you can also book tickets. FM EVENT
ThinkFM 2016 Next year’s ThinkFM will be held on Wednesday 18 May 2016. The event also moves to a new venue at Milton Court, Guildhall School of Music and Drama, London EC2Y 9BH. www.fm-world.co.uk
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Please send your news items to communications@bifm.org.uk or call +44 (0)1279 712 620
Judith Cutts, head of marketing and events at BIFM, said: “ThinkFM showcases how FM contributes to both business strategy and can drive performance, and the 2016 conference will hone in on this – the full theme will be announced in December. We are also delighted to be working with a new venue, where the whole space will be dedicated to the ThinkFM conference. ThinkFM has become a staple on the calendar and last year’s event had such excellent reviews we have our work cut out to deliver against for the year ahead. But we are looking forward to the challenge!” Save the date for this mustattend FM conference. Bookings will open in December 2015. Find out about last year’s conference at www.thinkfm.com. i BIFM is now discussing sponsorship opportunities for ThinkFM 2016. Call the Corporate Team on +44 (0) 1279 712675.
DISCUSSION PAPER
Customer service: FM Leaders Forum You can now read the full views of those who attended the last FM Leaders Forum and download the discussion paper Customer Service In FM: Are We Getting It Right? In the paper you can see outcomes on issues such as whether: ● All employees within an organisation should understand the part that they play in the customer experience journey; ● The importance of engagement with end-user customers is growing as those same end-user customers become more willing to compare the services they www.fm-world.co.uk
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BIFM COMMENT
James Sutton CEO, BIFM
#celebrateFM
his issue of FM World is the most important one of the year. It aims to bring to life the winning projects, teams and people following the biggest night on the FM calendar at the BIFM Awards. Many of the pages that precede this column will highlight many of the success stories and the key learnings from the winners and the highly commended. You may question why the BIFM Awards are so key to us as an institute. The answer is less about us as an institute and more about us as the professional body for facilities management; they form part of a much wider and core aspect of our strategy. BIFM continues to work hard to convey the value of FM to business and wider society and the Awards serve as an excellent platform upon which to identify and showcase the difference FM makes. Our efforts focus on taking these powerful messages and insights forward to raise them with business leaders, government and media and, of course, with the wider FM profession. The Awards create a legacy of material from which we can learn as a profession, as well as highlighting the impact FM has made. And, when you look at our shortlists, you can see that innovative and exemplary FM doesn’t only take place with large projects, refurbishments and redesigns; even the smallest of smart changes can yield positive results. It shows that an individual’s personal capability is a vital one to business and has the capacity to make an impressive impact on those around them. In the coming months we hope to share best practice from entrants for the benefit of other FM professionals. This may be in helping to identify processes improvements and new ways of working for organisations, or through case study materials to support the professional development of individuals across the profession. I was first introduced to the FM profession just over two years ago when I joined BIFM. Although my own role has now changed, I have always been amazed by the pride and passion across the profession and industry. But, even now, there are many who still refer to FM as a ‘hidden industry’ or even as a ‘Cinderella profession’. This is something that I have never understood. If anything, the calibre of the entries from the awards shows that FM has much to celebrate, it makes a difference to business every day – this message is being delivered every day by exemplary FM across the economy. I believe we have a confident and vibrant sector – this was on display at the Awards. So I’d urge you, whatever your contribution in your workplace, or however small you perceive it to be, this is not a silent profession so help others understand the impact you make and #celebrateFM.
T
“THE AWARDS CREATE A LEGACY OF MATERIAL FROM WHICH WE CAN LEARN AS A PROFESSION, AS WELL AS HIGHLIGHTING THE IMPACT FM HAS MADE”
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BIFM NEWS
BIFM.ORG.UK
receive with what they encounter elsewhere; and ● The rise of social media and the growing propensity for people to share bad experiences is making FM professionals’ frontline relationships all the more critical. It is available to download at www.bifm.org.uk/fmlf. This latest FM Leaders Forum was supported by Carillion. The next Corporate Member Event takes place on 25 November, to discuss customer service issues further. At the time of going to press full details were yet to be confirmed, but you can see the full event synopsis and details at www.bifm.org.uk/events PROFESSIONAL STANDARDS
More support for BIFM learners The BIFM Qualifications Team has launched a new monthly newsletter for those studying BIFM qualifications. The newsletter aims to provide students with additional guidance and sector updates. “BIFM offers many knowledge and information resources that can really benefit those studying for qualifications, as well as supporting them with their ongoing professional development. “Professional qualifications also add considerable value to an FM practitioner’s skills and knowledge base. With over 2,400 learners currently undertaking a BIFM qualification, we recognise the important role the professional body can play to offer resources and support to the learners through their studies,” said Fraser Talbot, professional standards and education manager at BIFM. To find out how gaining a professional qualification can 48 | 22 OCTOBER 2015 | FM WORLD
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develop your skills in your current role or help you with your career development, visit www.bifm.org. uk/qualifications EVENT REVIEW
Sustainability: is it worth it? EDF in Hove recently hosted a joint BIFM South Region/ Sustainability SIG event to discuss the latest trends based on the results of the 2015 annual BIFM Sustainability in Facilities Management survey. Greg Davies, head of service development at Assurity Consulting and a member of the BIFM Sustainability SIG committee, said sustainability is an idea that has grown hand in hand with FM over the past two decades and much has been written, said and done in its name. He asked: “What does sustainability mean today and is it really worth investing in it, other than just a branding exercise?” He highlighted the findings of this year’s survey, which revealed that the FM profession faces a ‘sustainability crunch’. Overcoming these rising pressures to manage sustainability more effectively will require a step-change. It’s clear that FM, both as a community of professionals and an industry, can have a huge impact on this agenda. But unless it can respond to this ‘crunch’ it is in danger of being marginalised as others step in to fill the need. He ended by saying while it should be celebrated that the momentum behind the sustainability agenda is gathering pace, the equal acceleration in the barriers preventing performance means that a change in approach by both in-house and service provider FM teams is required. Thanks to EDF Hove for hosting this event. BIFM South Region is supported by Hays Southampton.
BIFM TRAINING IMPROVE THE PERFORMANCE OF YOUR CATERING CONTRACTS
ith a more detailed exploration of the mechanisms of a good catering operation, the following course will help you to review and refine your own catering objectives in order to develop a more effective food service strategy geared towards continual improvement. Learn how to negotiate and manage contracts for a range of catering needs while improving the quality of service delivery and financial performance. Issues covered by the course include:
W
● Defining the food service brief; ● Developing the food service strategy & planning for
change; ● Understanding the cost structures of catering; ● The pros and cons of the different contract models; ● Legal framework and the FM’s responsibilities; ● Defining the contractor relationship; ● Getting ready to benchmark or tender; ● Developing the business plan; ● Financial reporting and understanding contractors’ invoices; and ● Contract monitoring. Designed for those personnel with overall responsibility for catering, this intensive two-day course examines the key requirements for the successful management of a contract. It explains how practical, cost-effective solutions can be developed for a range of catering needs in both in-house and contract operations – and how effective contracts can be negotiated and managed. The underlying emphasis is on minimising the subsidy and maximising customer satisfaction and value for money, and achieving the optimum balance for your organisation. The course will give time for an individual one-to-one session to address some of your particular challenges and needs outside of the main group. Making Catering Contracts Work: 2 days 4th-5th November 2015 i Call us on 020 7404 4440, email at info@bifm-training. co.uk, or visit www.bifm-training.com
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FM DIARY INDUSTRY EVENTS 9-14 November | Workplace Week A week-long convention, organised by Advanced Workplace Associates. The week includes tours of interesting workplaces, a convention on 12 November, and fringe events in aid of BBC Children in Need. Tours include TreeXoffice, London & Partners, PWC, The Guardian, RBS, Level39, JustGiving, CBI, Aon, Lloyds of London and Mintel. Contact: For more information, visit www.workplaceweek.com 11 November | Cold and dark by 2050? From 6pm. Presentations and a Question Time debate: ‘How sustainable is our energy consumption?’ Topics will include demand reduction, supply options and the interrelationship between the two. Speakers include Peter Guthrie, director of the Centre for Sustainable Development; John Loughhead, chief scientific advisor, DECC, and Professor Goran Strbac, Imperial College London. Venue: Weston Auditorium, De Havilland Campus, University of Hertfordshire, Hatfield AL10 9EU Contact: Advance booking required. For more information, and for tickets, visit www.eeesta. org.uk/seminars 11-12 November | EMEX Annual energy management exhibition, with panel debates. Venue: Excel, London Visit: www.emexlondon.com 9 February 2016 | The Workplace Futures Conference: FM: Agent of Change How will tomorrow’s workplace look, feel and operate? What skills will the FM need to be the agent of this change? What will be the defining issues of the 21st century workplace? By bringing together a panel of carefully selected expert speakers and an audience of high-ranking FM leaders to answer these questions, Workplace Futures 2016 will show how facilities management can play a crucial role in a changing world. Following the conference presentations the winners of the 2016 Technology in FM awards will be revealed. Venue: The Crystal, 1 Siemens Brothers Way, Royal Victoria Dock, London E16 1GB www.fm-world.co.uk 49 | 8 MAY 2014 | FM WORLD
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Send details of your event to editorial@fm–world.co.uk or call 020 7880 6229
Contact: Email david@i-fm.net, call 020 8850 9520/07768765 967, or visit http://www.workplacefutures.co.uk to book tickets 18 May 2016 | ThinkFM 2016 conference Details of the annual conference will be made available in the coming weeks. Last year’s event included speakers from the FM sector, including Andrew McMillan of John Lewis Partnership, Bill Hancox of Edge Hill University, and BMW’s Adam Smith. Venue: Guildhall School of Music & Drama, Silk Street, Barbican, London EC2Y 8DT Contact: Bookings open in December, but delegates can register their interest by calling 01279 712 640 or visiting www.thinkfm.com IRELAND REGION 27 October | Northern Ireland branch: Brektec event – contractor management Rob Greenfield, IES Compliance to discuss management of contractors and best practice for facilities managers. From 8am. Venue: Cultra Manor, Ulster Folk & Transport Museum Contact: Visit www.bifmireland. org.uk/brektec for more information. 20 November | BIFM Ireland summit – Innovation in FM: delivering the impossible Hosted by Aoibhinn Ní Shúilleabháin. Speakers include Angus Harding, Global Corporate Services; Jennifer Kelly, Google; Monica Parker, Hatch; David Cornick, IBM; Dave Malone, Paralympics Ireland; Tim Oldman, Leesman Index; and Pat Gaughan, CBRE. Venue: Aviva Stadium, Dublin 4 Contact: Visit www.bifmireland. org.uk/summit15 to book tickets. NORTH REGION 19 November | Outsourcing vs in-house More information to follow. Venue: Ministry of Justice, Manchester Contact: Email mark.a.whittaker@ integral.co.uk to register interest. SCOTLAND REGION 29 October | All about FM! Annual conference and exhibition.
From 8.45am. Keynote address from Debra Ward, MD, Condeco Software. Sessions include the challenges of FM in the public sector, combining the roles of safety and operations, Get Britain Standing, taking FM back in-house and more. £55+VAT for BIFM members, £65+VAT for nonmembers. Venue: BT Murrayfield Stadium, Edinburgh Contact: Email Michael Kenny at mkenny@fesfm.co.uk or visit www.tinyurl.com/ocepxxu to book tickets.
Venue: Central London Contact: Email info@bifm-training. co.uk, call 020 7404 4440 or visit www.tinyurl.com/pvunbwh to book tickets.
26 November | CPD event Building tour and presentation Venue: TBC, Glasgow Contact: Email Tony McKee at tony.mckeebifm@hcsuk.org or call 07974 191567 to book.
20 November | Training day – procurement and contract management More information to follow. Venue: Hilton Bristol Hotel, Woodlands Lane, Bradley Stoke, Bristol BS32 4JF Contact: Email Nick Fox at nicholasjamesfox@outlook.com for more information or visit www. tinyurl.com/nzho3za to book tickets.
4 December | Quarterly training day FM strategy, sustainability & environmental issues, procurement & contract management and finance. This event is delivered by David Morris from accredited BIFM Training organisation Xenon Group. David has experience of teaching at MSc level for Sheffield Hallam FMGC. Venue: Strathclyde Hilton Contact: Isabel Brown, email isabel.brown@glasgowlife.org. uk, or call 0141 287 0998 to book tickets. SOUTH REGION 28 October | Help for Heroes A site visit to the Help for Heroes recovery centre in Tidworth. Venue: Tedworth House Tidworth, Hampshire SP9 7AJ Contact: Email Ian Fielder at ian.r.fielder@gmail.com or visit www.tinyurl.com/qja2om2 to book tickets. 17 November | Building Information Modelling (BIM) & Soft Landings BIM is a technology and way of working to allow greater collaboration across the life cycle of an asset and supports the FM role. This introductory course is for anyone with little to no knowledge of BIM and Soft Landings. It will demystify jargon and give clear guidance for FMs about how it impacts traditional practices and give examples of BIM’s successful usage.
25 November | Managing FM in science and business parks The South Region looks at managing FM in a business park. Venue: Fasset Business Park, Havant, Hampshire Contact: Email Ian Fielder at ian.r.fielder@gmail.com for details. SOUTH WEST REGION
WALES REGION 24 November | Facilities & Property Strategy Event BIFM Wales Committee has arranged a half-day event on ‘Facilities & property strategy’. It will interest professionals working in FM, property and construction. Speakers from FM companies End Users and Academia are expected to make presentations. Venue: Wales Millennium Centre, Bute Place, Cardiff CF10 5AL Contact: Email Neil Williams, neil@globalbusinessevents.co.uk, or call 07544038103 or visit www.tinyurl.com/orsy4ky to book tickets. SPECIAL INTEREST GROUPS 5 November | International – case study site visit More information to follow. Venue: BNP Paribas, London Contact: ClaireSellick@btinternet. com for more information. 17 November | People management – DNA of a facilities manager An event providing the chance to meet the new Facilities Manager of the Year and previous winners. Venue: Sodexo, 1 Southampton Row, London WC1B 5HA Contact: Email alimoran@hrworks. org.uk for more information. FM WORLD | 22 OCTOBER 2015 | 49 www.fm-world.co.uk
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FM MONITOR
PRODUCTS PUT TO USE
Call Greg Lee on 020 7880 7633 or email greg.lee@redactive.co.uk For full media information take a look at www.fm-world.co.uk/mediapack
CASE
IN POINT FEATURE CASE STUDY
Islington keeps tabs on property management works PROBLEM The London Borough of Islington’s busy property department manages a small but very condensed area. The council was previously using an outsourced system to allocate all works to its operatives and contractors, which meant that the property management process was not as open or easily accessible as it could be. Key to this was overall transparency in the management and availability of the operatives and the ability for the council to demonstrate achieving service levels. This process was then brought in-house and a new system was required.
SOLUTION The Concerto asset management system was already in use elsewhere within the council as the core, web-based property management system. Having assessed the system, the council’s Business Continuity Team recommended the Concerto Facilities Management tool, which was fully integrated into the asset management solution using a single central database. Since implementing the Concerto CAFM solution, Islington Council has put all 4,868 jobs through the system. The operatives use their smartphones to access the system while on location and operatives, contractors and clients access the data many times a day.
OUTCOME The solution has facilitated transparency. The ability to use the system on smartphones allows for more efficiency and improved realtime communication in general. The operatives are allocated works based on their skill set and any other works can be handed over to Concerto contractors. The system also emails feedback to clients and allows the end user to see how the job is progressing. Centralisation of all property-related data, including FM documentation with full review and version control, has improved efficiency and collaborative working and enriched the quality of the property data available. Call 0844 8589171 for more information E: info@concerto.co.uk Visit www.concerto.co.uk
National Library of Wales chooses Remeha boilers
Resource Data Management Illuminated cycle stand keeps it cool in Antarctica fixes cyclist locking issue
PROBLEM
PROBLEM
PROBLEM
Maintaining a consistent temperature is a critical requirement at the National Library of Wales in Aberystwyth to protect its valuable collections. So when the boilers in two plant rooms began to fail, the library was quick to act.
Research into the ecology of Antarctica led by the NIOZ in collaboration with BAS required precise indoor control and monitoring to safeguard research data from the Antarctic climate.
Struggling to secure or undo your bicycle lock in the dark is a problem that every cyclist has faced. As the nights draw in and winter approaches, this problem will become more prevalent to those who cycle on a regular basis.
SOLUTION SOLUTION Contractor Aber Heating installed three Remeha Gas 310-500 Eco Pro boilers into the main boiler room and three Remeha Gas 610-1000 Eco Pro boilers into the bookstack boiler room where the collections are stored.
OUTCOME The high-efficiency Remeha boilers are meeting the brief for more reliable, resilient heating at the library, preserving its prized collections while maximising its energy and carbon savings for a step-change in its environmental performance. Visit www.remeha.co.uk for more information T: 0118 978 3434 email boilers@remeha.co.uk 50 | 22 OCTOBER 2015 | FM WORLD
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Containerised modules house laboratories with a RDM system controlling heating, cooling and sophisticated ventilation systems equipped with heat recovery to ensure energy is not lost. Remote monitoring, dial-in access and temperature due diligence data are accessible from anywhere in the world via ActiveFM™.
SOLUTION
OUTCOME
The VELOPA Illuminated Sheffield Cycle Stand, manufactured in the UK and featuring an energy efficient 1.2w LED, is now shining light directly where it is needed, with each stand providing secure cycle parking for up to two bicycles.
External temperatures reach -25°C, but inside the modules were kept at 15-20°C. Humidity levels and CO2 concentration were also precisely monitored and regulated. Visit www.resourcedm.com T: 0141 810 2828 – E: sales@resourcedm.com
Lighting is the natural solution to this problem, however, overhead lighting will inevitably cause the cyclist’s body to create a shadow where the light is needed most. The new VELOPA Illuminated Sheffield Cycle Stand rectifies this.
OUTCOME
Visit www.autopa.co.rk/velopa/ illuminated-cycle-stand for a quote
www.fm-world.co.uk
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FM PEOPLE
MOVERS & SHAKERS
BEHIND
DATA
THE JOB
JOHN WAINWRIGHT
TOPIC TRENDS
NAME: John Wainwright JOB TITLE: Area estates and facilities manager ORGANISATION: British Broadcasting Corporation (BBC)
If you could give away one of your responsibilities to an unsuspecting colleague, what would it be?
Parking management. We are a publicly funded body that has undergone much change in recent years. This has meant reducing our portfolio and more effective use of our workspace. We have more people in our buildings, with fewer parking spaces, but this doesn’t reduce the headaches. If you could change one thing about the industry, what would it be?
Brief description of the job and key responsibilities:
I have direct responsibility for managing hard and soft services delivery to a BBC London portfolio that includes BBC drama production, BBC political programming, news, radio and archives.
There is a propensity to focus on specific areas of FM rather than taking a collective approach and this can detract people from the bigger picture. I’m a great believer in integrating management systems and this should apply to service lines.
OUR INTERVIEWEE RATES THE IMPORTANCE OF CURRENT FM TOPICS OUT OF 10. THE ‘AVERAGE’ SCORE (IN GREEN) IS TAKEN FROM OTHER RECENT INTERVIEWEES.
buying in / speccing up FM services
8
7
AVERAGE (SINCE JAN 2014)
JOHN WAINWRIGHT
Introducing/ working with new forms of IT
7
7
Any interesting tales to tell?
During a tour of Afghanistan in 2007 I was tasked After running a residential property management with maintaining a number of tented gyms. We portfolio, I was looking for something that offered had to fly engineers from the UK to service the an opportunity to work client side. The BBC is equipment and AC. It was always interesting to a dynamic organisation that see the reaction of our service provides a unique working partners as they were loaded WHAT SINGLE PIECE environment. There are some into armoured personnel OF ADVICE WOULD YOU special buildings in the portfolio, carriers or aboard helicopters. GIVE TO A YOUNG FM including New Broadcasting STARTING OUT? If I wasn’t in facilities House, Maida Vale Studios and “Put your toe into lots of management, I’d probably Elstree Studios, where many different waters. FM is a broadbe… of the earliest TV and film brush industry… but I think that A travel writer for bike touring. productions were made. What attracted you to the job?
My top perk at work is…
FMs should be able to relate to most if not all FM functions at some level”
In my portfolio we produce three long-running drama series, including EastEnders, and it’s a great feeling to know that we are facilitating some of the country’s best-known and loved TV programmes. How did you get into facilities management and what attracted you to the industry?
I spent 22 years in the army as a physical training instructor. As I progressed through the ranks my responsibilities developed to include property management, looking after the physical and recreational infrastructure in support of our core services. To me FM was a natural progression. What’s been your career high point to date?
Delivering my first Children in Need event. This is a very intense production and takes over great swathes of the BBC for the preceding weeks. This year will be my third and I know it will be another 18-hour day… It’s a logistical and operational behemoth involving all of our service partners. www.fm-world.co.uk
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Which “FM myth” would you most like to put an end to?
That technology can solve everything. Our people are the problem-solvers.
Working on energyefficiency initiatives
8 8
Adapting to flexible working
6 7
How do you think facilities management has changed in the last five years?
I’d argue that most successful organisations now include FM input at a strategic level, whether that’s at the design stage of a new build or in the restructuring of an existing business.
Maintaining service levels while cutting costs
8 10 And how will it change in the next five years?
We will see more FMs sitting at board level. Do your friends understand what facilities management is?
My 10-year-old daughter tells my friends I’m the friendly janitor at the BBC. Have you got a story to tell? We are looking for facilities managers to feature in Behind the Job. Contact the team at editorial@fm-world.co.uk for more information
Adapting FM to changing corporate circumstances
8
9
FM WORLD | 22 OCTOBER 2015 | 51
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Appointments
JOBS Facilities Manager
Facilities Administrator
West Yorkshire £32,000 + Car + Benefits
Head of Facilities London Starting salary £50,134 rising to £56,819 pa
London Starting salary £28,150
Interim Food Production Manager - NHS Hertfordshire £15 - 17 per hour
Director of Carbon & Energy Solutions
Facilities Manager London
Midlands/South Up to £90k basic plus car, health, pension and bonus
£34,000-£37,000 pa To check out all the latest FM jobs go to:
www.fm-world.co.uk/jobs 52 | 22 OCTOBER 2015 | FM WORLD
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14/10/2015 14:34
Call the sales team on 020 7880 7665 or email jobs@fm-world.co.uk For full media information take a look at www.fm-world.co.uk/mediapack
jobs.fm-world.co.uk
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CHRISTIAN TRAMPENAU
BIFM AWARDS 2015 IN PICTURES:
IN THE NEXT ISSUE OUT 5 NOVEMBE NOVEMBER
FEATURE: ALAN RUSSELL, BIFM FACILITIES MANAGER OF THE YEAR 2015 /// HOW THE NEC'S SUSTAINABILITY PROGRAMME IS CHANGING AN ENTIRE SECTOR /// AIR COOLING IN DATA CENTRES /// LEGISLATION IN CLIMATE CONTROL /// CONCRETE FIRE PROTECTION /// ALL THE LATEST NEWS AND BUSINESS ANALYSIS 54 | 22 OCTOBER 2015 | FM WORLD
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15/10/2015 16:20
FM CALENDAR NOVEMBER
YOUR CAREER OUR COURSES TRAINING FMs FOR OVER 20 YEARS
3-4 4-5 5 9-13 10-12 11 12 16 17-19 18 18 23 24-25 25 25-26 25-26
Managing Relocation, Fit Out and Move Managing Catering Contracts How to Procure a Fit Out for FMs NEBOSH Week 2 Understanding FM Making the Change to Agile Working Managing FM Performance & SLAs Trends and Innovation FM Business School Introducing BIM Cutting Costs But Maintaining Standards NEBOSH Exam Project Management Legionella Awareness, Responsibilities & Compliance DSE & Workstation Risk Assessments Fire Safety & Risk Assessment
DECEMBER 1-4 1-3 1-3 8-10
Telephone
+44 (0)20 7404 4440
facebook.com/bifmtraining
OSH Managing Safely Certificate Understanding FM Professional FM 2 Professional FM 1
info@bifm-training.co.uk | www.bifm-training.com
twitter.com/bifmtraining
linkedin.com/company/bifm-training
Accelerate your FM prospects To speed up your FM prospects ACT FAST and join the BIFM today. If you want to get on in facilities management, get into the BIFM. As Britain’s leading association for our profession, we’re here to advance your cause. Use our extensive network of training and expert advice to progress your career.
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Gain invaluable knowledge and contacts at our industry leading events and specialist networks. Increase your standing through our recognised professional qualifications and accreditations.
Profit from the latest professional and industry news – online and in print. Take your opportunity to shape your industry’s future by getting involved in everything from regional committees and local events to national strategy planning. And make it your first priority.
T: 0845 058 1358 E: membership@bifm.org.uk www.bifm.org.uk
12/10/2015 11:03
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09/10/2015 15:03