IATA Global Airport and Passenger Symposium Day 1 October 2018

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airlines.iata.org

Issue 01: Tuesday 2 October 2018

Airlines.

Global Airport and Passenger Symposium

October 2 - October 4, 2018 | Athens, Greece

Welcome!

Airlines power economies, connect cultures, and bring together friends and family. To deliver these benefits, airlines and airports must continue to innovate and provide the services the modern passenger requires.

ISSUE 01

GAPS will discuss the important trends, challenges, and opportunities in passenger services, from new airports and aircraft to data and biometrics. A valuable guide in our efforts to innovate is the IATA Global Passenger Survey, an annual questionnaire that allows the industry to fully understand passenger thinking on a number of key issues. The Thought Leadership panel that follows the announcement of the GPS results is sure to be a highlight of Day One and inform the context for more detailed discussions on Day Two. Fortunately, we are already seeing great ideas. Baggage is benefitting from Resolution 753— which requires airlines to track each item of checked baggage at key points in the journey. Robotics and advanced baggage systems are

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gaining in prominence, some of which are developing to be bag rather than flight-centric. Meanwhile, the New Experience Travel Technologies (NEXTT) program—a collaboration between IATA and Airports Council International (ACI)—will bring fresh thinking to many other aspects of operations. As will the IATA StartUp Innovation Awards, designed to ignite new ideas across the industry. On Thursday, the finalists will present their innovative ideas for delegates to vote for the winner. Enjoy the conference. It is sure to be an exciting and informative few days.

“Robotics and advanced baggage systems are gaining in prominence, some of which are developing to be bag rather than flight-centric.”

Nick Careen, IATA Senior Vice President, Airport, Passenger, Cargo and Security

Nick Careen, IATA Senior Vice President, Airport, Passenger, Cargo and Security

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