IATA AVSEC World 25 Oct 2016

L IA N C E IO 1 SP DIT UE E S IS

I N T E R N AT I O N A L DA I LY 25 OCTOBER 2016

AVSEC WORLD

Airlines International Daily is sponsored by:

brought to you by ACI, IATA and ICAO 25-27 October 2016 | Kuala Lumpur

Welcome Angela Gittens, Director General of ACI ACI advocates that all airport security models contain layers of security that include a riskmanaged approach, a robust security culture, effective training, and up-to-date technology. Collaboration is key—not only for the development of integrated solutions but also for global application and consistency.

AVSEC World itself, jointly organized by ACI, ICAO and IATA, is a demonstration of the value we place on collaboration.

The theme of this year’s conference, Evolving risks and integrated solutions, is about facing a wide range of security challenges by pooling resources, fi nding solutions, and building capacity.

to the 25th AVSEC World Conference in Kuala Lumpur

Alexandre de Juniac, Director General and CEO of IATA It is a pleasure to be at AVSEC World in Kuala Lumpur to address security, a topic of critical importance. Speed is of the essence.

For a business, speed is linked to success and ultimately survival. Security is the same. Speed matters. Threats emerge quickly. And they evolve fast.

Nobody has all the answers to protect our special industry. Partnerships—witnessed by this conference—are essential. And I believe that the building blocks of a solution that we can build together are: • Risk-based measures using the best of technology and intelligence • Global standards that are implemented globally • Capacity building supporting the mutual recognition of standards • Information sharing that is timely, comprehensive and coordinated, and • Having the ability to move much faster than we do today.

Dr. Fang Liu, Secretary General of ICAO Cooperation is what we do best in global aviation, and ICAO is very pleased to present this 25th AVSEC World event in collaboration with our close colleagues from IATA and ACI. These annual events help to highlight how dynamic aviation’s threat context has become, and the important need for security and regulatory stakeholders to come together and share latest updates and best practices to keep themselves as current as possible on our shared challenges.

With the delegates to ICAO’s recentlyconcluded 39th Assembly having recognized the need for ICAO to fast track the development of a new Global Aviation Security Plan, this event could not be coming at a more opportune moment. Now more than ever, there is a need for ICAO to leverage its privileged position at the heart of the air transport sector and provide strategic leadership in coordinating the diverse agencies and experts who work together to keep air transport secure.

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Aviation Security: An ongoing challenge in any language.

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Do you wonder what the future of aviation security might bring?

at AVSEC World

Exchange ideas and drive initiatives to identify and manage current and future challenges through collaboration, coordination and communication.

IATA can offer you advice, guidance, support, all the latest regulatory information and great opportunities to network and expand your expertise.

www.iata.org/avsec

www.iata.org/security

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Effective stakeholder partnerships AVSEC will continue to be the forum for discussing the major topics affecting aviation security, according to Nick Careen, IATA’s Senior Vice President for Airport, Passenger, Cargo and Security.

With the proliferation of non-state entities and political hot spots around the world, discussion on conflict zones is high on the agenda at AVSEC. Specifically, identifying how airlines can get the information they need, when they need it, to

make informed operational decisions.

“Landside security also features heavily given the recent incidents in Brussels and Istanbul,” said Careen. “Ways in which the industry can improve coordination with local authorities and use intelligence more effectively will form much of the discussion.

“Emerging technologies and concepts will also be presented,” he continued. “In particular, IATA and ACI’s Smart Security

program is designed to enhance and improve security using the latest security processes and technology at airport checkpoints.

“Finally, the issue of cybersecurity will be addressed by a panel of security experts.

In an environment that is constantly evolving, aviation needs to be prepared for cyberattacks and stay one step ahead of hackers,” Careen concluded.

For the industry’s security efforts to be effective, security solutions must be underpinned by key principals. The first is the use of a risk-based approach, deploying resources where they are most effective. The second is information sharing, getting governments to work together and make information freely available. The third is the implementation of global standards, which comprise the

framework that keeps the industry flying.

“But the most important element in improving security is establishing effective stakeholder partnerships,” Careen said. “AVSEC attracts more than 400 security professionals from around the world. It creates an environment that fosters networking and partnerships and these are essential to effective security.”

At the recent IATA AGM, airlines unanimously adopted a resolution calling for intensified cooperation among governments and the air transport industry to keep flying secure. Airlines are committed to working with governments. And the industry is helping to bolster intelligence efforts with practical measures—Smart Security and Fast Travel—that will mitigate risk by reducing airport queues. •

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The role of the media The manner in which an airline communicates in a crisis has a profound impact on its reputation and brand.

But because there are no formal industry requirements regarding crisis communications, it is a nebulous area and there is considerable variation in airline strategy.

Today’s panel on The role of the media will explore the multi-faceted role of the media in reporting terrorist threats and attacks, and the complex role that social media plays. The reporting of incidents in both the mainstream media and on social media can have a direct impact on the perception of the public regarding the security of the aviation industry and in restoring confidence following an attack. Social media is now the norm; the public posts pictures and videos as events unfold and many people use social media as their primary news source.

The panel will take a look at the many uses of social media and the role it plays in security, including its use by regular citizens to report incidents, by terrorist groups to recruit and organize themselves, and by intelligence agencies to gather information, identify, and apprehend suspects. The experts will also discuss the importance of industry and regulators embracing social media as a way of connecting with their customers and citizens; to both inform and reassure.

Philip Baum, Editor of Aviation

IATA Corporate Communications Vice President Anthony Concil Creative Direction Richard McCausland Assistant Director Chris Goater www.iata.org

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Security International, will moderate a panel that includes John Bailey, a consultant with Ketchum Communications in Singapore, who will present case studies on the use of social media in crisis situations, and Geert Sciot, Vice President, Media Relations, Brussels Airlines, who will share his experience leading the airport’s communications response during the recent Brussels terror attacks. • Join the discussion Tuesday 25 October, 16:45–17:30

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5 I ATA W O R L D PA S S E N G E R S Y M P O S I U M

21-23 February, 2017 LEGAL SYMPOSIUM

WASHINGTON DC

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IMAGE: LYNDON STACEY

Adelaide Airport Plaza: attend the Security in Airport Design workshop to hear the case study on Thursday at 9:00

Security in airport design ecause security has typically been applied retrospectively it has struggled to achieve its risk reduction and compliance objectives without inhibiting the passenger experience. That reactive model has also had an adverse impact on airport capital and operating expenditure and conflicted with other airport design goals.

Technology innovation has enabled some good news stories about security in the airport environment and it remains a critical element in any suite of security measures. But what if you were able to deliver the same good news story without turning to a bolt-on solution?

In today’s aviation environment, the security outcome should be able to deliver benefits to a passenger’s airport experience and provide the airport with cost savings. Furthermore, the delivery of those benefits should not necessarily have to rely on traditional security solutions. In fact, they could be well within the reach of normal day-to-day operations.

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Thursday’s Security in Airport Design workshop—taking place at 09:00 in the Jade Room—will explore the advantages of risk-based design. It will allow participants to come away with practical actions to enhance not only security but also the passenger experience, and provide a good news story about capital and operating expenditure.

A case study from Adelaide Airport will share how it has benefited from establishing security as a design criterion in its infrastructure projects.

Please come along prepared for a highly interactive workshop which includes real-time polling of audience views. If you would like to be involved in the real-time polling, before joining the workshop please download the Poll Everywhere app in your app store or open in the browser using https://www.polleverywhere.com, select ‘I’m participating’ and join the presentation by entering ‘arupukmea’. To participate in the real-time polling, you will need to be online during the workshop. •

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The next wave of security solutions oday’s passenger and cabin baggage security screening works, but at great cost to the aviation industry, to authorities, and to passengers. Given the predicted growth in air travel,

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Leading airports and screening authorities have already started installing the fi rst wave of Smart Security solutions, including automated screening lanes, centralized image processing, security

The benefits are obvious. Everyone gains from an improved ability to counter threats. Air travel becomes more attractive as passengers experience a faster, more convenient, and less intrusive security

continuously evolving threats, and passengers becoming increasingly dissatisfied with queues and intrusive measures, today’s model is no longer sustainable.

To address this issue, IATA and ACI have joined forces to defi ne a future where passengers proceed through security with minimal inconvenience, where security resources are allocated based on risk, and where airport facilities are optimized. This will be achieved through the introduction and integration of risk-based security concepts, advanced screening technologies, and process innovations.

scanners, real-time performance monitoring, flexible staffi ng models, and attention to checkpoint look and feel. They have seen impressive gains in operational efficiency and passenger satisfaction scores, while improving security outcomes at the same time.

In the meantime, another wave of Smart Security solutions is underway. Next generation X-ray systems will effectively enable more items, such as laptops and liquids, to be left in passengers’ bags during the screening process, for example.

In addition, they will provide more accurate explosive detection capabilities.

screening process. Airlines and airports will generate higher customer satisfaction ratings from passengers due to fewer departure delays, and may be able to offer reduced connection times through efficient transfer screening. Airports and screening authorities can also reduce costs or benefit from better deployment of their resources.

And airports may also benefit from increased revenue opportunities through reduced wait times. • To learn more, join the Smart Security workshop at 09:00 on Thursday 27 October.

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