IATA Ground Handling Conference 22 May 2017

L IA N C E IO 1 SP DIT UE E S IS

I N T E R N AT I O N A L DA I LY 2 2 M AY 2 0 1 7 PRESENTED BY

30th IATA GROUND HANDLING CONFERENCE 21 - 24 May 2017 | Bangkok, Thailand

Welcome

Joseph Suidan, IATA Head of Ground Operations

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elcome to Bangkok for the 30th IATA Ground Handling Conference (IGHC). The IGHC is now one of the longest continuous running industry conferences— three decades and going strong.

From the outset, the IGHC has brought together the entire ground handling value chain to discuss and fi nd common solutions to industry challenges. It opens the door to all stakeholders to address industry issues and to share innovative developments. It is therefore the paramount setting to shape the ground operation industry by developing the standards, policies, and procedures that guide the future of global ground handling activities.

This mission continues. But there is one key difference between the world of the 1980s and today: the pace of change has accelerated greatly. It’s incredible to think that a full year has passed since we were last together in Toronto. But what a year it has been for ground operations.

We started the year by fi nalizing a new Ground Handling Governance Structure—

developed to better ref lect operational realities. A key element of the updated structure is the formation of the Ground Operations Group (GOG). The focus of the group, comprising a cross-section of ground operations stakeholders, is guidance, standard setting, and safety.

Safety and security are the top priorities for our industry. This year, we made some significant changes to the Airport Handling Manual (AHM) to reflect safety developments.

We also added practical examples for clearer guidance in the Human Factors and the Quality Management System sections.

We also continued our drive towards industry standardization by increasing the adoption of the IATA Ground Operations Manual (IGOM). Since the last IGHC, the number of airlines that have fully implemented the IGOM has increased to 74.

Our industry continues to evolve rapidly.

Much of our work in 2017 has focused on ensuring that the necessary tools and standards are developed to support growth and that critical ground handling operations issues are addressed.

Looking forward to 2018, strong passenger and cargo growth are forecast to continue.

That will shift the industry’s focus to identifying new efficiencies in other areas, such as ground operations. But efficiencies can only be realized when we come together as an industry. This is one of the main purposes of the IGHC. Over the next few days, over 700 people from different areas of the industry will be here, exchanging ideas, discussing critical industry issues, and showcasing the latest innovative products and services.

I am looking forward to some great discussions. As always, the agenda is packed, and I am sure that the levels of participation and contribution will be high.

Have a great conference.

K E E P U P T O DAT E W I T H A L L T H I N G S A I R L I N E S R E L AT E D AT A I R L I N E S . I ATA . O R G

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2 I ATA G R O U N D H A N D I N G C O N F E R E N C E

THE CHANGING FACE OF AVIATION SECURITY

‫تغ ريات واقع أمن الط ريان‬ The 26th AVSEC World offers a rare opportunity for Aviation Security specialists to discuss the protective security strategies of our industry at a time of heightened threat and regulatory concerns. It’s your chance to gain exclusive access to industry perspectives and the latest global developments on aviation security.

Every year, the Conference unites more than 400 aviation security experts and industry leaders from around the globe to address the challenges and strategic aspects of the way-forward for the industry. Join us for interactive workshops, exciting panels and ground-breaking presentations. You will be provided the opportunity to learn new skills, exchange ideas, and be a part of putting together the framework to create an evolving culture of aviation security.

When: Where: Venue: Audience:

14-16 November 2017 Abu Dhabi, UAE The Jumeirah at the Etihad Towers Open to all

For more information, visit www.iata.org/avsec Join the conversation, use #AVSECWLD

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AVSEC.indd 1

16/05/2017 12:25

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The importance of air transportation to Thailand The air transport sector makes a major contribution to Thailand’s economy

KEYNOTE SPEECH

rs

3.3

million

by Mr Arkhom Termpittayapaisith, Thailand’s Minister of Transport, at 09:15 in Hall B2

DIRECT

SUPPLY CHAIN

EMPLOYEE SPENDING

JOBS

SUPPORTED BY THE AIR TRANSPORT SECTOR

$48

TOURISM

BILLION GROSS VALUE ADDED CONTRIBUTION TO THAILAND'S GDP IN 2014

110,000 390,000 86,000 JOBS JOBS JOBS

12%

2.7 M JOBS

GDP

SUPPORTED BY AIR TRANSPORT & FOREIGN TOURISTS ARRIVING

BY AIR

US $4.3 Bn US $4.1 bn US $900m US $39 Bn

GROSS VALUE ADDED W W W. I A T A . O R G

12:25

4 I ATA G R O U N D H A N D I N G C O N F E R E N C E

AHAUG Task Force 1986-1988 and IGHC founding officers Abu Dhabi Airport Services – Saad Dajani Aeroport de Paris – Jules Hayamme Air France – Alain Chapgier Ansett – Gus Hatter (first IGHC Chairman) Finnair – Siggy Soderlund IATA – Michael Feldman IATA – Tom Murphy Lufthansa – Peter Bluth Pan Am – Waguih Ouess (Task Force Chairman) TWA – Verl Cumberland Servisair – John Willis The exhibition at the 2007 IGHC Conference

IGHC 30th anniversary The IATA Ground Handling Conference has a long and proud history.

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he conference has its roots in the establishment of the IATA Ground Handling Council (IGHC) 30 years ago. Consisting of airlines and ground handlers, the IGHC held its first meeting in Montreal to work on a standard ground handling agreement (SGHA). The stakeholders involved soon realized that the industry needed a forum in which airlines and ground handlers could meet and discuss common issues as well as provide feedback to its standards-setting activities. In addition, there was a need to facilitate commercial activity between these parties and with the commercial suppliers.

The IGHC Conference started as an adjunct

The exhibition at the 2012 IGHC Conference

to the annual meeting, but has developed into a focal point for the global ground handling community. The conference has grown from an intimate hundred or so participants, three decades ago to the almost 800 participants,

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and 35 exhibitors that will make the Bangkok event such a success.

IGHC Conferences have been held throughout the world, from Abu Dhabi to Vancouver and from Brussels to Bangkok.

Michael Feldman, a former Secretary of the IGHC, says this gathering of airlines and ground handlers was “instrumental in recognising and adapting to the fact that the ground handling industry was evolving from one where airlines provided ground handling services to each other, often on a reciprocal basis, to one where a new community of independent ground handling organizations were becoming more and more present in the marketplace.”

The conference enabled the development of the relationship between airlines and ground service providers, according to Feldman. “It facilitated consultation on key issues and avoided conflicts,” he says.

Over time, the scope of the conference’s interests evolved from the core SGHA to include such items as ramp safety. Its success is the result of airlines and ground handling service providers recognizing that consultation and cooperation are a perfect platform for a safe and efficient ground handling industry.

5 I ATA G R O U N D H A N D L I N G C O N F E R E N C E

Setting standards for success The IATA Cargo Handling Council (ICHC) is active in several areas of standard setting

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new service level agreement (SLA) for cargo handling is included in the 37th edition of the Airport Handling Manual (AHM). Previously, ICHC members reported variations in the type and length of SLAs. This resulted in the inefficient application of the SLAs and made measuring service levels difficult.

The new SLA, known as AHM803, rectifies this problem. The SLA standard will enable the measurement of critical elements of service based on the master operating plan (MOP).

This eases the management of customer expectations and ensures operations are performed as contractually agreed.

The ICHC has also been involved in formulating the guiding principles of the Smart Facility program. Three elements will address issues in the consistency and quality of cargo handling brought about by the diversity

SNEAK PEEK AT THE STANDARD GROUND HANDLING AGREEMENT 2018 at 16:15 in Lotus Suite 7. of handlers and airport environments: • A self-assessment via an online checklist and the IATA Cargo Handling Manual (ICHM) • A Smart Facility readiness assessment to identify gaps prior to a third-party assessment • An onsite third-party verification The aim is to ensure cargo handling in all airports is safe, secure, and efficient.

Verification through globally-accepted assessments will be reinforced by identifying best-in-class cargo handling facilities.

In 2017, Smart Facility will be developed further by aligning the program’s standards

16 members (8 Cargo Handlers and 8 Airlines) under the Cargo Service Conference (CSC)

Cargo Committee (CC)

Cargo Procedures Conferences Management Group (CPCMG)

Ground Operations Group (GOG) & Airport Services Association (ASA)

Cargo Services Conference (CSC)

with those in the ICHM and in the IATA Safety Audit for Ground Operations (ISAGO). How to improve training and enhance the appropriate communication tools will also be explored.

Underpinning the progress in unifying and setting standards is the ICHM. The ICHM is based on the MOP and brings together in one easy reference, 90% of information that is common to individual carrier cargo handling manuals. Its end-to-end scope involves the entire value chain.

The ICHM is reviewed and endorsed by all Cargo Service Conference boards and has become the single industry standard for core cargo operations. ISAGO, for example, refers back to the ICHM as does the IATA Ground Operations Manual (IGOM). Chapter 3 of the IGOM—which refers to cargo and mail handling—will be removed as that now forms part of the ICHM. The chapter will be revamped to ensure the handover process between cargo and ramp is fully covered.

Ultimately, the ICHM’s harmonization of handling procedures should reduce complexity, improve speed and efficiency, and reduce costs.

ULDs under review The Unit Load Device Board (ULDB) is exploring best practices in ULD handling.

Its current focus involves: • conducting risk assessments

to ensure specifications do not exceed aircraft operating limitations; • developing operating specifications for the ULD serviceability check;

IATA/FIATA Consultative Council (IFCC)

• formulating recommendations on the pallet/net compatibility matching method;

IATA/FIATA Customs Advisory Group

IATA Cargo Handling Council (ICHC)

• proposing an industry roadmap on the future IATA ULD ID code format; • developing recommendations on the requirements for the lashing line;

Dangerous Goods Board (DGB)

Live Animals and Perishables Board (LAPB)

Cargo Security and Customs Board (CSCB)

ULD Board (ULDP)

Airmail Board (AMB)

Cargo Operations and Technology Board (COTB)

• review the revised draft of the FAA AC 120-85A; and • promoting the electronic ULD control receipt

The ICHC will be consulted and will liaise on all cargo handling standards developed by CSC sub-groups.

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6 I ATA G R O U N D H A N D I N G C O N F E R E N C E

IGHC Welcome Cocktails

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8 I ATA G R O U N D H A N D I N G C O N F E R E N C E

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