Book
of the Night
2012
Supported by:
inspired by
you!
Eploy® - Evolved from years of customer feedback ® and innovation
Eploy - Evolved from years of customer feedback innovation Passionate aboutand web technology since 1998, leading the next generation of recruitment software & mobile working.
Passionate about web technology since 1998, leading the next generation of recruitment software & mobile working. Reliable, cutting edge recruitment tools through your browser
Intuitive, interface istools totally customisable for your users Reliable,familiar, cutting modern edge recruitment through your browser Instant online accessmodern for candidates, managers and vendor management Intuitive, familiar, interfacehiring is totally customisable for your users Instant online access unrivalled for candidates, managers and &vendor management Consistently achieving levelshiring of customer service support Consistently achieving unrivalledservice levels of Completely cloud based managed forcustomer your totalservice peace &ofsupport mind
We always feel we are a valued customer and not just one of many We always feel we are a valued accounts. I would bejust happy customer and not onetoof many recommend accounts. I eploy®. would be happy to recommend eploy®.
Completely cloud based managed service for your total peace of mind
Visit www.eploy.co.uk to see what www.eploy.co.uk to see ourVisit customers really say about us.what our customers really say about us.
info@eploy.co.uk | 0800 073 42 43
info@eploy.co.uk | 0800 073 42 43
JOB - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW JOBPOSTING POSTING& &REQUISITION REQUISITION- CV - CVPARSING PARSING - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION ONLINERESEARCH RESEARCHTOOLS TOOLS- ONLINE - ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION
A word from our Sponsor A
s a long-term partner of Recruiter, we are proud and honoured to support the Recruiter Awards 2012 as headline sponsor. As an industry, especially here in the UK, we seem content not to ‘pat ourselves on the back’ or take pride in our achievements, but these Awards provide the perfect opportunity for us all to do just that. As ever, this evening will celebrate those within our industry who innovate and work tirelessly to create exciting and ground-breaking solutions to take our industry forward. Eploy has been at the leading edge of recruitment technology since its launch in the late 1990s and talk of ‘recruitment in the cloud’ always brings a smile to the faces of our people at all levels. Eploy is leading the next-generation of mobile working and is the original ‘in the cloud’ recruitment solution — it’s just that it took someone else to come up with the metaphor. While striving to promote strong values, forward-thinking ideas and integrity, we have also been increasing our support and development teams with massive internal investment, in readiness for the launch of our new and exciting system — a revolutionary new technology that brings ALL communication channels together and into your inbox. No other recruitment solution will give you so much — allowing you to send and receive messages from anywhere and from any device with all emails monitored, connected to records and stored in your system automatically! Send from your phone and it’s instantly visible in Eploy. Receive SMS replies and they are instantly visible in Recruiter Awards 2012
Eploy. Flag emails on your desktop and they are automatically flagged in Eploy and connected to your contact. No email synching, importing or copying — just real-time automated progress! As a true browser-based recruitment system, there is no need to install software for remote accessing and it is completely compatible with all mobile devices regardless of operating system. Eploy’s unique workflow engine and flexible design allows for an unrivalled level of customisation with minimum cost and short lead times. Its impressive suite of automated recruitment tools significantly reduces
We celebrate with those within our industry who work tirelessly to create ground-breaking solutions administration costs so that return on investment (ROI) is measurable in weeks rather than years. Leading the next generation of ‘in the cloud’ technology and mobile working, Eploy provides online recruitment, vendor management and applicant tracking software to an ever expanding client list and we look forward to working with some of next year’s winners who will undoubtedly find Eploy Connect™ a huge benefit to their business. Congratulations to those shortlisted and to this year’s ultimate winners and let us hope for an entertaining, memorable and inspiring evening.
Edwin Avenue, Kidderminster, Worcestershire DY11 7RA Tel: 0800 073 42 43 Email: info@eploy.co.uk www.eploy.co.uk
Chris Bogh Technical director Eploy 03
Recruiter Awards 2012 hat a night! We hope our Book of the Night from Recruiter’s Awards for Excellence 2012, headline sponsored by Eploy, will remind you in the days, weeks and even years to come of a wonderful evening. If you, your team or business took home a trophy tonight, congratulations! ‘Well done’ also to our shortlisted individuals, teams and organisations. Sourcing, attracting and bringing on board the bestfit talent are the most important drivers for building world-class organisations. Your contributions are a force multiplier for UK plc and global business. Thank you also for your contributions tonight to this year’s chosen charity, Aspire Oxfordshire. This organisation is a sterling example of Third Sector ‘can do’-ism in helping UK people back into work. And we are committed to continuing to raise the bar for our own contributions to building a
W www.recruiter.co.uk
Redactive Media Group 17-18 Britton Street London EC1M 5TP editorial T 020 7880 7606 sponsorship & advertising T 020 7880 7607
subscriptions To receive a regular copy of Recruiter, the leading magazine for recruitment and resourcing professionals, telephone +44 (0)20 8950 9117 or email recruiter@ alliance-media.co.uk
© 2012 Redactive Media Group. All rights reserved. This publication (and any part thereof) may not be reproduced, transmitted or stored in print or electronic format (including but not limited to any online service, any database or any part of the internet) or in any other format in any media whatsoever, without the prior written permission of Redactive Media Group. Redactive Media Group accepts no liability for the accuracy of the contents or any opinions expressed herein. The publishers cannot accept liability for any loss arising from the late appearance or non-publication of any advertisement for any reason whatsoever. ISSN 1475-7478
professional, dynamic recruitment community. For instance, we invite you to mark your diary now for our exciting Smart Resourcing 2013 informationand-knowledge sharing event next February in London. We also look forward to seeing you next spring at our Recruiter Awards for Excellence 2013. DeeDee Doke, editor, Recruiter
Your contributions are a force multiplier for UK plc and global business HOSTED BY: RUFUS HOUND Your host and entertainer for the evening is comedian-presenteractor Rufus Hound. This year, Hound is being seen as a team captain on ITV1’s Mad Mad World. In 2010, BBC One viewers voted him champion of Let’s Dance for Sports Relief for his
unforgettable recreation of Cheryl Cole’s routine for her hit Fight For This Love. He has also appeared on Think Tank, Argumental, Celebrity Juice, Never Mind the Buzzcocks, Thank God You’re Here, Famous and Fearless, and presented the final Top of the Pops. Recruiter Awards 2012
CONTENTS U
03
Best Newcomer Agency
10
Best Profesional Services Recruitment Agency
28
Welcome to the Recruiter Awards for Excellence 2012
04
Best Recruitment Agency Marketing Team
11
Best Onboarding Strategy
12
31
The Judges
06
Best Global/International Recruitment Strategy Best International Recruitment Agency
33
Best Banking/Financial Recruitment Agency
34
Most Effective Recruitment Campaign
35
A Word From Our Sponsor
Recruiter Awards Roll of Honour 08 Winners 2012 Recruiter Awards Roll of Honour 09 Winners 2011
Best Embedded Recruiting Team 13 Best Candidate Experience
14
Best Candidate Care
15
Best Employee Referral Strategy 16 Best Retail Recruitment Agency
17
Best IT Recruitment Agency
37
Best Client Service
19
Innovation in Recruitment
39
Best Public Sector Recruitment Agency
21
Best Recruitment Agency to Work For
41
Best Temporary Recruitment Agency
22
Outstanding Outsourced Recruitment Organisation
42
Best Apprentice/School Leaver Recruitment Strategy
23
Best Technology Innovation
43
Recruiter of the Year
45
Agency of the Year
47
Best Recruitment Team
49
Charity Page
50
Best Engineering Recruitment Agency
25
Best Graduate/Trainee Recruitment Strategy
26
Most Effective Employer Brand Development
Recruiter Awards 2012
27
05
The Judges Our judging panel comprises leading experts and specialists from the world of business and recruitment. We are extremely grateful for the time and input they have put in to studying the entries and selecting the cream of the crop in the recruitment sector
Steve Ball, finance director, Semta
Semta is an organisation focused on skills development in the engineering sector. His other experience includes time with Marks & Spencer and DHL Express.
Tim Evans, managing director, Boxington Corporate Finance
Head of human capital & recruitment sector M&A advisory house specialising in UK and cross-border sell-side transactions, he is a chartered accountant and MBA.
Felix Hebblethwaite, global diversity manager, Linklaters
He specialises in recruiting and retaining diverse talent across the multiple jurisdictions in which legal firm Linklaters LLP operates.
06
Matthew Chester, resourcing & talent consultant
Christopher Clark, principal, Highfield Advisory
He has worked both in-house with Accenture and Marks & Spencer, and latterly he was executive director for HR recruiter Digby Morgan before setting up as an independent consultant
A specialist M&A adviser to the recruitment sector, he is also a regular contributor to Recruiter and a speaker at many recruitment events.
Lynne Hardman, MD, Specialist Business Portfolio, Kellan Group
Paul Harrison, managing partner, Carve Consulting
She was a member of Hays’ UK board, where her responsibilities included HR, legal and purchasing specialisms. Previously she was a managing director of Badenoch & Clark.
Isabelle Hung, global head internal talent acquisition, AMS
With more than 15 years’ talent acquisition experience, she has designed and implemented some of the most innovative and successful resourcing solutions.
Carve is a social business consultancy that advises a wide range of in-house and agency resourcing teams on the effective, strategic use of corporate social networking.
Miles Hunt, founder and former chief executive, Empresaria Group
Founder and former chief executive of Empresaria Group between 1996 and 2011. He is a former lawyer with over 16 years’ experience growing international recruitment operations. Recruiter Awards 2012
Matthew Jeffery, EMEA head of talent acquisition & global talent brand, Autodesk
Matthew Jeffery is a former winner of the Recruiter of the Year Award, author of Recruitment 3.0 & 4.0 and is currently head of talent acquisition EMEA & global talent brand for Autodesk.
Kean Marden, head of business services equity research, Jefferies Int’l
He has 15 years’ experience as a City analyst and maintains an active interest in the recruitment sector, including writing regular columns for Recruiter and participating in industry seminars.
Roopesh Panchasra, head of resourcing, global brands, Expedia
He is a pioneer of internal staffing team development and passionate about internal recruitment branding, source effectiveness and clear metrics management.
Alan MacKinnon, head of recruitment delivery, Transport for London (TfL)
Before TfL, he was head of resourcing at Northgate Information Solutions and over the last 17 years has held various HR and recruitment positions across the private and public sector.
Emma Mirrington, head of talent, Mars Chocolate UK
She has over 14 years’ resourcing experience, which include Unilever and BSkyB. She is also co-manager of The FIRM (The Forum for In-house Recruitment Managers).
Lindsey Tasker, group resourcing director, Lloyds Banking Group
He is responsible for all hiring into the Lloyds Banking Group in the UK, including resourcing strategy, policy and delivery for all permanent, nonpermanent and contractor resources.
Dorian Webb, regional talent acquisition & management specialist, Ericsson
Gail Williams, international trade adviser, UK Trade & Investment
An interim with experience gained in the HR and talent arena, he has worked as an interim manager with highly visible brands, including Ericsson, 3, BAA, BP and the BBC.
She specialises in international strategy and focuses on service industries. She is a coach and mentor to senior executives within business and team development.
Recruiter Awards 2012
Mark Manaton, divisional managing director, Blue Arrow Group
Began recruitment career 19 years ago as a consultant in Leeds and now manages Blue Arrow Group, incorporating staffing solutions, catering and managed services.
James Oliver, director, Deloitte
He has been with management consulting giant Deloitte for more than 12 years’ and is experienced in venture capital and private equity.
Adrian Thomas, head of resourcing, Network Rail
He is also chair of the Recruitment Society, director of the Association of Graduate Recruiters and an Ambassador for the Charity Soldier On! Previous companies include GSK and RBS.
07
Recruiter Awards 2012 Winners Categories 2012 Winners Best Newcomer Agency
Annapurna HR
Best Recruitment Agency Marketing Team
Impact Recruitment Services
Best Onboarding Strategy
Network Rail
Best Embedded Recruiting Team
Meridian Business Support
Best Candidate Experience
Farrer & Co
Best Candidate Care
Tangent International
Best Employee Referral Strategy
Lifestyle Services Group with Creed Communications
Best Retail Recruitment Agency
Elite Associates Europe
Best Client Service
Sanctuary Personnel
Best Public Sector Recruitment Agency
Sanctuary Personnel
Best Temporary Recruitment Agency
Milestone Operations
Best Apprentice/School Leaver Recruitment Strategy
Network Rail with Work Communications
Best Engineering Recruitment Agency
CBSbutler
Best Graduate/Trainee Recruitment Strategy
Boots UK
Most Effective Employer Brand Development
LV= with ThirtyThree
Best Professional Services Recruitment Agency
Goodman Masson
Best Global/International Recruitment Strategy
G4S
Best International Recruitment Agency
Antal International Network
Best Banking/Financial Recruitment Agency
Oliver James Associates
Most Effective Recruitment Campaign
McCann London Graduate Recruitment Campaign
Best IT Recruitment Agency
Nicoll Curtin
Innovation in Recruitment
Boots UK
Best Recruitment Agency to Work For
McCarthy Recruitment
Outstanding Outsourced Recruitment Organisation
Transline Resource Group
Best Technology Innovation
TribePad by Talent on View
Recruiter of the Year
Mark Kelly, SThree (Computer Futures, Dublin)
Agency of the Year
Amoria Bond
Best Recruitment Team
KPMG
08
Recruiter Awards 2012
Recruiter Awards 2011 Winners Categories 2011 Winners Best Newcomer Agency
ForceSelect
Best Diversity Recruitment Strategy
E.ON
Best Niche Job Board
Caterer.com
Best Embedded Recruiting Team
hyphen (at Nokia)
Best Candidate Experience
Harrods
Best Candidate Care
Impact Teachers
Best Employee Referral Strategy
Harrods (Pink Squid)
Best Retail Recruitment Agency
Elite Associates
Best Client Service
Morgan Hunt
Best Public Sector Recruitment Agency
ITN Mark Education
Best Temporary Recruitment Agency
Meridian Business Support
Best Healthcare Recruitment Agency
The Pathology Group
Best Engineering Recruitment Agency
CBSbutler
Best Graduate/Trainee Recruitment Strategy
Diageo
Most Effective Employer Brand Development
PizzaExpress (Pink Squid)
Best Professional Services Recruitment Agency
Goodman Masson
Most Effective Recruitment Strategy
Harrods
Best Multi-Sector Job Board
Jobsite
Best International Recruitment Agency
Penta Consulting
Best Banking/Financial Recruitment Agency
Selby Jennings
Most Effective Recruitment Campaign
Pets at Home/Jupiter Advertising
Best IT Recruitment Agency
Henderson Scott
Innovation in Recruitment
Words&Pictures/Careers in Optics Working Group
Best Small Recruitment Agency to Work For
Steria Recruitment
Best Large Recruitment Agency to Work For
Marks Sattin
Outstanding Outsourced Recruitment Organisation
Carlisle Managed Solutions
Recruitment Personality of the Year
Louise McCarthy-Teague, Meridian Business Support
Small Agency of the Year
The Pathology Group
Large Agency of the Year
SkyBlue
Best Recruitment Team
Atkins
Recruiter Awards 2012
09
WINNER
Best Newcomer Agency
I
n such a competitive category, human resources and IT recruiter Annapurna HR’s phenomenal growth and profitability really impressed the judging panel. From a £686k turnover in year one to £2.56m in 2011, and a forecast of £5m for the next calendar year, Annapurna is also proud of its ethical credentials. Named after the Nepalese mountain and global environmental sanctuary, the firm is a member of the charity 1% for the Planet (www.onepercentfortheplanet.org), which donates 1% of its turnover directly to earth charities as nominated by our clients and candidates on an annual basis. Another impressive feature in its submission was its strong, established client base, having won large national and international blue-chip clients in a relatively short space of time. One reason for this success was the innovative use of its HR Transformation Network (HRTN), a leading HR thought leadership community consisting of around 3,500 HR directors, set up and facilitated by Annapurna. The HRTN meets eight times a year with guest speakers and gives Annapurna an excellent opportunity to build long-term relationships with a large community of candidates and clients both actively and passively. The network enables the firm to be recognised as pivotal leaders in terms of HR thought leadership and change, but also to have a living community of professionals to access when it receives contingency or search mandates. It has become a cornerstone of the business, giving unparalleled market knowledge and access to candidates at all levels, in all specialisms within HR.
FINALISTS
¬ Caritas Recruitment ¬ Exsurgo ¬ Spencer Ogden ¬ Twenty Recruitment
10
Recruiter Awards 2012
WINNER
Best Recruitment Agency Marketing Team
I
mpact Recruitment Services, a supplier of staffing solutions for the commercial, industrial and driving sectors based in Northampton, impressed the judging panel with its clear objectives and strategy. Approaching its 10-year anniversary, Impact set a new strategy placing customers at the heart of everything they do, to achieve growth and improved business performance. This involved rebranding and launching a new service called Impact Extra, which offers all the employment help and information customers need at their fingertips. The new brand identity was launched in December 2010. The Extra brand mark was a symbol of positivity, with added business benefits, an A+ service along with the strapline ‘A real recruitment force’. The marketing consisted of four themed quarters based on customer insight and seasonal trends of their businesses, delivering digestible chunks of relevant information: • Q1 New Year, New Impact — announcing our new brand identity and to communicate why Impact are different. • Q2 Spring into shape with Impact Extra — essential employment support at your fingertips. • Q3 A leading recruitment service — reinforcement of our first-class core recruitment service. • Q4 Thank you for your custom — Christmas campaign. Impact Recruitment implemented a cost-effective, multi-channel strategy, which included a new website, PR and advertising in the local and business press to increase brand awareness, as well as direct mail shots and merchandise. The 2011 marketing spend show an impressive return on investment of 454%. The campaign encompasses all aspects of marketing and didn’t ignore traditional methods like mail shots ahead of e-commerce solutions.
FINALISTS
¬ Meridian Business Support
Recruiter Awards 2012
11
WINNER
Best Onboarding Strategy
N
etwork Rail’s entry demonstrated a real comprehension of an allencompassing onboarding strategy. The judges were particularly pleased to see not only that it is very inclusive but that the programme has support right from the top of the organisation. Previously, Network Rail’s onboarding programme was run by local HR teams and hiring managers, which meant that the employee experience was vastly different depending on the departments and regions they were joining. The resourcing team of five embarked on the biggest onboarding strategy shake-up in its history. The objectives were to build a better experience for new employees; to have a more consistent approach to educating new employees on Network Rail’s objectives, values and culture; to give line managers a framework to successfully integrate their new team member into their role; and to improve the efficiency, effectiveness, productivity and engagement of new employees. Now, all new joiners — from senior management to track signallers — are engaged in the same process, and educated on the corporate objectives, values and culture. By providing line managers with a set framework, Network Rail has also ensured that the induction process runs from an employee’s first few days right through to their first month in role. Monthly events are now held so employees can hear from, and network with, the executive leadership team. The idea behind this is to show every person joining how their role ‘helps Britain run better’ and give them the opportunity to ask the team questions about the future direction of the company. Feedback from those that have gone through the programme has been exceptionally positive. Employees felt a much deeper engagement with the organisation through a greater affiliation with the corporate mission and values. The opportunity to meet and ask the executive leadership team questions showed how important their role would be to the overall organisation.
FINALISTS ¬ Johnson Controls Automotive (UK) ¬ K2 Partnering Solutions ¬ Whitbread Hotels & Restaurants
12
Recruiter Awards 2012
WINNER
Best Embedded Recruiting Team
T
he judging panel noted that the competition was strong in this category, which showcased recruiters offering exceptional service to their clients. Meridian Business Support, embedded at consumer product manufacturer Procter and Gamble’s (P&G’s) Northumberland plant, stood out because of excellent fill rates and the training provided to candidates. The P&G Seaton Delaval site produces fine fragrances, hair dyes and gift sets. The site operates on a produce-to-demand basis. P&G sites compete both internally and externally for business, and P&G outsources the recruitment and management of its temporary workers to Meridian. P&G operate on a ‘minimum temp’ basis for three months of the year. During this time, most existing workers are released and Meridian then sets about recruiting (up to 50 workers per day across a variety of job roles) for the resumption of higher production periods. In late April, to support this dramatic increase in volume, P&G moved seamlessly to 24-hour, three shift working patterns across the plant. In line with this increase, Meridian was required to recruit an additional 150 trained and qualified staff, increasing to 220 by mid September. During the rest of the year when production volumes are reduced, the challenge faced by Meridian was to support the site by retaining the pool of recruited and now trained workers. As a sign of the extent to which Meridian is fully embedded at the P&G site, the Meridian team introduced coaching roles for new starters to increase performance that reduced downtime, attribution rates and absence substantially. The judges said that the innovation of productivity awards and management information systems should also be recognised. Meridian has shown that best practice in recruitment does not simply stop once the supplied worker is recruited.
FINALISTS
¬ Kelly Services (UK) at Fujitsu Services ¬ Reed Specialist Recruitment at Lloyds Banking Group ¬ Volt Consulting Group at AT&T ¬ The Transline Resource Group at Monsoon-Accessorize
Recruiter Awards 2012
13
WINNER
Best Candidate Experience
T
he recruitment team of legal firm Farrer & Co displayed an holistic, allencompassing view on how the importance of an empathetic candidate experience would and should work for both candidate and client. The judges found it was a great industry-leading example. Starting from the premise that the candidate is ‘king’, the recruitment team proactively seeks to map out the candidate’s journey from website and attraction, application form and interview experience, right through to offer, acceptance or rejection. Third-party recruitment agencies receive a weekly recruitment e-bulletin to ensure that key messages regarding the firm are easily accessible and can be passed across to submitted candidates, guaranteeing that they are both fully briefed and informed. Each year, the firm recruits 30 vacation scheme candidates to attend and participate in one of three programmes that are held at Easter and over the summer. The fortnightly schemes give candidates real work experience in two different practice areas within the firm, combined with other activities such as lunchtime seminars, a tour of the courts, firm-wide social events and a group case study involving legal research and presentation skills. Farrer & Co aims to deliver a 100% candidate satisfaction rate in relation to the recruitment of trainee solicitors. The candidates leave the vacation scheme with an honest understanding of the culture of the firm, the diverse range of work that the firm is involved in and the role that a trainee is expected to play therein. The high number of vacation scheme candidates who go on to apply (and in many cases, if unsuccessful on a first attempt, to re-apply) for a training contract is evidence of the popularity and success of those schemes. Whether or not the candidate is ultimately successful, they can expect to receive honest, helpful and meaningful advice. The recruitment team provides detailed and tailored feedback to each individual candidate which, in a tough jobs market, is invaluable to candidates. Ultimately, whether a candidate gets the job or not, it’s all about the Farrer & Co experience.
14
FINALISTS ¬ Forces Recruitment ¬ Matalan ¬ REL Field Marketing ¬ The Royal Bank of Scotland Group
Recruiter Awards 2012
WINNER
Best Candidate Care
T
he judges liked the comprehensive service to provide candidate care which Tangent International detailed in its entry. What stood out for the judges was the company’s exceptional growth and that Tangent put in place an ‘advance fund’ to support contractors in hard times. The specialist telecoms, construction and design recruiter has provided contractors or recruitment services to 175 countries and at any one time can have contractors working in over 75 nations. So a strong focus on excellent candidate care is essential to the future of its business, and the extensive pool of contractors the firm is able to call upon is one of the key assets. As contractors can be working in places as diverse as Afghanistan and Iraq to New Guinea and Haiti, sometimes contractors may find themselves short of money and last year Tangent helped out to the tune of £2m, providing an advance — free of charge — to those contractors working in challenging environments where access to banking facilities can be limited. The case studies also demonstrated a practice of going beyond the normal expected support. A prime example was during the Japanese earthquake disaster. Tangent’s team of account managers in the UK and Australia worked tirelessly over the weekend and into the week following the disaster to ensure that all of Tangent’s 40 contractors based in Tokyo and Osaka were safe. They arranged flights for those that wanted to vacate and accommodation for those that wanted to stay. They offered to fly immediately to Tokyo in support of the contractors but were advised not to by the customer. They kept in constant contact with both the customer and contractors over the following weeks as problems persisted with tremors and the damaged Fukushima Daiichi nuclear power plant, North-East of Tokyo.
FINALISTS
¬ Air Energi ¬ Protocol Education ¬ The Synergy Group ¬ TMP Worldwide
Recruiter Awards 2012
15
WINNER
Best Employee Referral Strategy
T
he judges admired the fact that the winner of this category, in conjunction with Creed Communications, recognised the need to refresh an existing referral scheme and weren’t satisfied with the status quo. Despite only having a budget of £10 per employee to launch, the new scheme was a huge success, producing tangible results. In a bid to revive enthusiasm for Lifestyle Services Group’s employee referral programme (ERP), which had begun to stagnate and produce lower yields, the recruitment team had to be creative. Calling the new ERP ‘Bucks 4 Buddies’, information about the new scheme was communicated via the company’s intranet, on posters throughout the business and flash banners on contact centre TVs. And the night before the launch a leaflet was placed on every desk, explaining the scheme and showcasing the Bucks 4 Buddies event the following day. The branding of the ERP for marketing purposes was red, so on the day the entire offices were covered in red balloons, ceiling hangers, posters, banners and numerous other items with the message ‘We love your mates’ also emblazoned on them. As well as creating a fun environment, the most innovative part of the campaign was the Bucks 4 Buddies Mobile App, so that employees are able to refer anyone, wherever they happen to be. Employees can discover the full benefits of the ERP within the App, make referrals in real time from their address books/contacts lists, email or SMS their recommendation directly to the recruitment team using their phone, and also notify the person they have referred that they would be getting in touch. It was judged an energetic, dynamic and impactful campaign, and 132 referrals were made on the launch day alone. The App has also reduced Lifestyle Services’ ERP application response time from one week to one day. The most impressive result must be that last year 44% of the company’s hires were made through the Bucks 4 Buddies ERP — more than 300 hires.
FINALISTS
¬ Boots UK ¬ Domestic & General with Cartwright Communications
16
Recruiter Awards 2012
WINNER
Best Retail Recruitment Agency
I
n an extremely closely fought category, where client and candidate service were exemplary, in the end — and for the second year in a row — Elite Associates Europe came out on top due to its luxury retail training programme to ensure candidates were well prepared for their roles with the top luxury retail houses. Given the roles being placed for one particular high-end fashion house in London’s Bond Street, this had to cover personal appearance as well as technical skills and Elite devised a course entitled ‘Putting your best face forward’. Presented by Elite employees, it had been written by Elite’s head of training, who is the former head of training for Clinique, exclusively for this project. Each person was trained in how to wear their uniform and the reasoning and importance behind the clothing they wear, as well as given information about product and the brand. All were instilled with a new value and pride in what they were wearing, how they presented themselves and just how important a position they were taking on. Every point was covered from make-up for the women through to shaving for the men. Once these individuals had gone through Elite’s training process they would then go through the client’s training in order for them to understand the ethos and the product lines in more detail. Following a massively successful trading period for the client, many of the temporary staff were taken on permanently and continue to work at the client’s flagship store in Bond Street.
HIGHLY COMMENDED ¬ McCarthy Recruitment
FINALISTS
¬ 360 Resourcing Solutions ¬ Randstad Retail
Recruiter Awards 2012
17
9
Proud sponsors of
BEST CLIENT SERVICE AWARD
MAXIMUM SERVICE MINIMUM HASSLE Cloud 9 have always strived to be the most efficient and professional umbrella company in the market. Our simple and informative approach together with our promise to always make payments on time every time, has led us to be the preferred umbrella company for both contractors and recruitment businesses nationwide.
First time contractors, contractors looking to switch umbrella companies and recruitment businesses can rest assured that they are in good hands working with Cloud 9.
www.cloud9umbrella.com
+44 (0)20 7718 0296
WINNER
Best Client Service inning its second honour of the night, social work recruitment firm Sanctuary Personnel was chosen as winner in this category because of its impressive results, despite working in a high-profile, emotive sector that many could see being a high-risk strategy. Particularly after the Baby P case, many local authorities across the UK experienced a vast increase in referrals, placing considerable pressure on social workers. Sanctuary Personnel provided a solution that went beyond conventional recruitment services. Drawing on dedicated teams, the Ipswich-based recruiter directly provided statutory social work to support local authorities’ assessment projects, thus reducing the backlog. The firm’s high level of client service care comes from a deep understanding of the social work sector, thus being able to deliver solutions that are in their clients’ best interest. Sanctuary’s staff are highly trained in conducting social service-specific interviews, allowing a greater understanding of the applicant and their suitability to work with children. This increases the quality of candidates put forward, who then contribute to the clients’ success. By providing outsourced child protection social work, which the company believes is pioneering, Sanctuary is able to support thousands of vulnerable children’s and adults’ cases by taking administrative tasks away from social workers, enabling them to concentrate on direct work with families and their households.
W
HIGHLY COMMENDED ¬ Transline Resource Group
FINALISTS
¬ CBSbutler ¬ Huxley Associates ¬ Oliver James Associates ¬ Tangent International
SPONSORED BY
Recruiter Awards 2012
Cloud 9 has always strived to be the most efficient and professional umbrella company in the market. Our simple and informative approach together with our promise to always pay on time every time, has led us to be the preferred umbrella company for both contractors and recruitment businesses nationwide. Whether you are
a first-time contractor, an experienced contractor or only contracting for a short time, you are in good hands. Choosing Cloud 9 means that you are guaranteed to speak to real people (not automated messages), who will acknowledge your requirements, always take your calls and provide you with prompt and professional advice. 19
How high did your umbrella companies fly last year? We really like numbers, and last financial year was no exception. We celebrated our 10,000th contractor on payroll, came 22nd in the Sunday Times Fast Track 100 and achieved an overall customer satisfaction score of 92%. How did your Umbrella Company perform?
Talk to us now about a better way of working.
Freephone 0800 3166030 Telephone 02392 658 282 Email enquiries@liquidfriday.co.uk
WINNER
Best Public Sector Recruitment Agency
S
ocial work specialist recruiter Sanctuary Personnel was adjudged to have taken the lead in promoting the sector and raising awareness of the challenges that social workers face on a day-to-day basis. Realising the challenges in the market, Sanctuary Personnel employs genuine experts and the business model fits the specific needs and challenges of the market exceptionally well. The judges were impressed with the demonstrable evidence of superb candidate service in a highly complex and challenging environment. Rather than providing a positive candidate testimony, which the company says the majority of its 700 plus locums could easily give, Sanctuary demonstrated that it offered excellent candidate service even when things went wrong. In December 2010 a candidate’s contract was terminated by the Council he was then employed by and he was advised not to return to work after the Christmas period. Sanctuary’s operations director negotiated with the Council to allow the candidate to stay until the end of January to complete his work. The candidate’s designated consultant at Sanctuary then arranged a meeting with the candidate, his team manager and the service manager to discuss the reasons why they wanted to end his employment. Sanctuary’s consultant addressed the issues in detail with the candidate and offered an improvement plan. The Council agreed to let the candidate continue in his role throughout the improvement plan, which, consequently, resulted in the candidate keeping his job. The candidate sent Sanctuary a card, thanking them for all the help he was given.
FINALISTS
¬ Caritas Recruitment ¬ ITN Mark Education
SPONSORED BY
Recruiter Awards 2012
One of Britain’s fastest growing private companies, Liquid Friday has set the new benchmark for delivering world class umbrella services to agency payroll teams, recruitment consultants and contractors. Liquid Friday works hard to ensure that contract recruiters can focus on what they do best, without the problems associated with a busy
back office function. We treat you and your contractors like individuals, guiding customers through the Liquid Friday sign-up process and helping them make the most of their new assignment and the income that it generates. If you are looking for service led, compliant, reliable umbrella payroll for your contractors then ring us today. 21
WINNER
Best Temporary Recruitment Agency
M
ilestone Operations specialises in finding temporary and permanent jobs for professional drivers, warehouse staff and industry experts within the transport, distribution, industrial and utilities sectors. A progressive, growing organisation, among its many qualities was a willingness to invest in creative solutions, said the judges. Nowhere is this highlighted better than with its innovative ‘Smile Miles’ for its temporary staff. According to its company culture, when a driver or worker joins the company Milestone refers to them as a Colleague — with a capital C. And to help ensure they feel part of the company and are happy, Milestone launched the Smile Miles reward scheme. When Colleagues perform well at work, they are awarded with Smile Miles. The Colleague can bank these Smile Miles or exchange them for rewards. As well as encouraging loyalty and good behaviour, with the Smile Miles reward scheme the Colleagues feel like respected members of the Milestone team. The company has teamed up with rewards provider Red Letter Days, giving Colleagues the opportunity to exchange their Smile Miles for a huge number of experiences as rewards. The judges felt this scheme in particular showed an impressive engagement and a healthy culture, with the company really thinking outside the box.
FINALISTS
¬ Driver Hire Group Services ¬ Elite Associates Europe ¬ Matchtech ¬ The Transline Resource Group
22
Recruiter Awards 2012
WINNER
Best Apprentice/School Leaver Recruitment Strategy he judges said it was great to see such high levels of engagement before, during and after the recruitment process and described Network Rail’s programme as thoughtful and supportive, recognising the problems and difficulties faced by young people getting onto the career ladder. With a national skills shortage in engineering, Network Rail is helping to foster new talent and its Advanced Apprenticeship Scheme is a key part of this commitment, aiming to attract joiners from backgrounds as diverse as the communities it serves. Year-on-year the organisation hires around 200 new apprentices, who spend one year training alongside the Royal Navy at Europe’s largest engineering training facility at HMS Sultan in Hampshire. They learn both the technical skills required to work on the railway, as well as developing leadership and teamwork behaviours, which will make them more effective in their roles. This innovation in partnering with the Royal Navy clearly impressed the judging panel, along with the firm’s commitment to the wellbeing and development of the apprentices. Especially outstanding was the work of the team of just three. In 2011, the team communicated directly with not only around 4,150 applicants but also nearly 10,000 people that expressed an interest in Network Rail’s apprenticeship scheme. Honest and inclusive information was shared not only with the candidates but also their influencers such as families, friends and support networks, including school and careers services. On average every candidate that started with Network Rail in 2010/11 as an Apprentice was communicated to nearly 40 times via email and text. This high level of engagement has achieved some incredible results during the past six years since the scheme was set up: applications have increased by 400% over the period; withdrawals at offer have halved; and retention of apprentices has improved by 87%, saving over £1m in recruitment and training costs. The apprenticeship programme is clearly an integral part of the resourcing strategy and the very strong and sustainable scheme certainly delivers on expectations.
T
Recruiter Awards 2012
FINALISTS
¬ Johnson Controls Automotive (UK) ¬ Key Training ¬ Red Hot World Buffet & Bar ¬ Staffordshire County Council
23
smart accounting for contractors
“Our set-ups are upsetting acountants!” “Oh dear.” Here at Boox, we'll give you an experience unrivalled within the accounting industry. We'll give you the best of both worlds – 24/7 and the personal touch!. The fusion of great accounting software with some of the best minds in the accounting population has brought about Boox. Running a Ltd Company with Boox couldn't be easier, it is just simply.. brilliant.
Call free phone: 0808 168 0422 Email:
info@boox.co.uk
WINNER
Best Engineering Recruitment Agency
F
or the second year in a row, CBSbutler is the award winner in this category and the judges felt the entry demonstrated what every specialist recruiter should aspire to be. “It was a clear, concise and succinct entry, summarising well the depth and breadth of their key achievement,” said one of the judges. “They are clearly at the heart of the specialist sector.” Last year, the recruiter undertook a number of challenging but extremely successful placements. They included coming to the aid of a construction company in Germany, which suffered from a high degree of absenteeism together with an acute shortage of skilled workers in the area. As a result, they had experienced frequent periods of downtime together with costly penalties for late delivery of products. By carrying out a detailed investigation with the company for the possible reasons for this, CBSbutler eventually sourced, trained and relocated Polish workers for the construction company. Moreover, the client expressed their delight at the improvement in quality and dependability of the Polish workers to the extent where the incumbent German workforce is now being gradually replaced. In the UK, to combat the shortfall of engineers and technical professionals CBSbutler initiated a programme called the ‘CBSbutler Working World’, which comprised inviting more than 40 major employers to act as ambassadors to promote STEM careers (science, technology, engineering, maths) to young people by participating in various events. This initiative has been invaluable in building the bridges between employers, the various educational bodies and young people. More importantly, it has promoted the CBSbutler brand as a socially responsible recruitment agency that’s prepared to invest something back in grass roots. To sum up, they strike the right balance between being proactive for the sector and being very responsible to the candidate. And with a really good insight to the industry, the judges saw great evidence that it was a trusted recruitment partner.
FINALISTS
¬ Earthstaff Group ¬ Matchtech ¬ Meridian Business Support ¬ NES Global Talent
SPONSORED BY
Recruiter Awards 2012
Fast, reliable accounting for a fastpaced modern world. At Boox, we know that you want to be able to administer your business when you want, where you want. So Boox has developed stateof-the-art accounting software that is child’s play to use, but with grown-up professionals at the end of the phone when you need them. Invoicing, emailing
your company documents to clients, calculating your payroll and assessing your year to date performance are done in the time it takes to log into your webbased portal. Say goodbye to traditional accounting, there are no tweed jackets in our offices. Contact our friendly, professional advisors today to see how accounting just got easy. 25
WINNER
Best Graduate/Trainee Recruitment Strategy
R
ecruiting and attracting the best pharmacists from university is extremely competitive and Boots UK has two schemes that ultimately impressed the judges. Graduates can apply to join Boots UK’s eight-week Summer Placement programme, while still in their third year, which delivers a comprehensive introduction to the work of community pharmacy, as well as to Boots UK. This is also a way of selecting those undergraduates, who show mutual suitability to Boots UK, to join the year-long pre-registration graduate programme. (Pharmacy is a four-year degree course, after which a pharmacy graduate is required to undertake a ‘pre-registration’ graduate programme to enable registration as a pharmacist professional.) The programmes have been built in conjunction with Boots UK teacher practitioners, who are in every school of pharmacy in the UK to meet the needs of the current pharmacy undergraduate syllabus. The teacher practitioners engage the students in joining the pre-reg programme through events held within the university. Each successful candidate is allocated a tutor to guide them through the programme. To provide continuity, the teacher practitioner from the university oversees the programme from a mentoring point of view, designing and delivering monthly face-to-face development days across the programme year. Boots UK’s pass rate for the pre-reg graduate programme, with over 90% passing the registration exam to become a pharmacist, also impressed the judges. Every graduate experiences a robust onboarding engagement, and although over 98% of graduates in the pre-reg programme have worked for Boots UK previously through the introductory summer programme. This demonstrates loyalty to the programme and allows Boots UK to develop the longer-term relationship with the graduate. In addition, the ongoing partnership approach during the training period of graduates also appealed to the judges.
FINALISTS ¬ E.ON UK ¬ Jaguar Land Rover ¬ Network Rail with Work Communications ¬ United Biscuits
26
Recruiter Awards 2012
WINNER
Most Effective Employer Brand Development
F
inancial services firm LV= exemplified how a product brand has effectively been connected into the recruitment brand, with simplicity, and stayed true to its roots. The judges felt LV= was clearly an organisation that totally rebranded with great success. Back in 2007, Liverpool Victoria rebranded to become LV= and since that time, the company has grown significantly its general and life insurance business, from around 1,750 employees in 2007 to over 5,000 across 20 UK regional sites in 2011. LV= processed 26,000 job applications and filled just over 2,000 vacancies last year. Accommodating this growth has led to a need for more talent — meaning the company has had to stand out from similar businesses in a highly competitive field. At the heart of the new LV= brand is the proposition ‘Sharp with a heart’. LV= people are the sharp with the heart at the end of the phone — and so the LV= brand and value proposition became the employees. Working with media partner, employer marketing agency ThirtyThree, LV= built its employer branding campaign around the people — the LV= ambassadors. The strapline ‘A job you’ll love’ was introduced, along with a style and tone of voice that would stand out and resonate in a crowded marketplace. The judges described the entry as very comprehensive, engaging and detailed — simple and fun! It was a great example of how the new vision embraced not just the new hires but took into consideration the thoughts and opinions of existing employees. Creative executions included advertising on trams and buses, pop-up banners for exhibitions and talking posters. People can interact with the posters by taking a photo of it, texting it to LV= and the person in the poster will call them back and talk to the interested person about jobs, culture and life at LV=.
FINALISTS
¬ 4Social Work ¬ STA Travel with Blackbridge Communications
Recruiter Awards 2012
27
WINNER
Best Professional Services Recruitment Agency
C
ity-based financial recruiter Goodman Masson scoops the award for Best Professional Services Recruitment Agency for the second year running, impressing once again with its thought leadership credentials, as well as the firm’s support for up-and-coming talent. Among the initiatives, Goodman Masson’s Finance Director Seminar Programme expanded when the company invited serving members of the cabinet to speak at two of its events. The judges admired the use of these relevant and engaging seminar speakers, which, in conjunction with the ongoing Finance Director Workshops, continue to offer advice and networking opportunities to the top finance directors in the business community. Goodman Masson’s support for students of CIMA — the world’s largest professional body of management accountants — was also recognised. The CIMA Bursary is a scheme designed to help aspiring accountancy students fund their studies and successfully complete their journey to qualification in a time when many companies were cutting study support. The Bursary occurs twice a year in conjunction with the CIMA exams in November and May. So far £36k has been distributed to 24 students. As well as supporting such students, the initiative also develops client relationships for the future. The judges also noted the well structured approach to actuary recruitment, praising the great results of six out of 12 offers in such a difficult and highly competitive marketplace. The innovative method included putting on a careers evening of presentations, networking and interviews in the client’s head office — and taking just six weeks from start to completion.
FINALISTS
¬ Eurostaff Group ¬ Marks Sattin ¬ Oliver James Associates
SPONSORED BY
28
Eploy has been a pioneer of browserbased ‘in the cloud’ recruitment since 1998, incorporating vendor/ master vendor management, talent management and applicant tracking. The Eploy recruitment application, offering unrivalled levels of customisation with minimum cost and deployment times, delivers cutting edge
recruitment tools through any browser, device or operating system without the need to install software. Visit us at www.eploy.co.uk to see how the leading edge ‘in the cloud’ recruitment solution can benefit your business. Tel: 0800 073 42 43 Email: info@eploy.co.uk Recruiter Awards 2012
built without
boundaries!
Eploy® - Scalable, flexible & totally customisable Passionate about web technology since 1998, leading the next
Eploy® - Scalable, flexible & totally generation of recruitment software & mobile working. customisable Reliable, cutting edge recruitment tools through your browser
Passionate about web technology since 1998, leading the next
Intuitive, familiar, modern interface is totally customisable for your users generation of recruitment software & mobile working.
Instant online access for candidates, hiring managers and vendor management
Reliable, cutting edge recruitment tools through your browser
Consistently achieving unrivalled of customer servicefor& your support Intuitive, familiar, modern interfacelevels is totally customisable users Instant candidates, hiring and managers and vendor management Evolvedonline from access years offorcustomer feedback innovation Consistently achieving unrivalled levels of customer service & support Evolved from years of customer feedback and innovation
Eploy® go above and beyond their competitors, what ultimately makes them different is their flexibility and Eploy® go above responsiveness to and our beyond needs their
competitors, what ultimately makes them different is their flexibility and responsiveness to our needs Visit www.eploy.co.uk to see what our customers really say about us. Visit www.eploy.co.uk to see what our customers really say about us.
info@eploy.co.uk | 0800 073 42 43
info@eploy.co.uk | 0800 073 42 43
JOB POSTING & REQUISITION - CV PARSING - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW JOB POSTING & REQUISITION - CV PARSING - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW
ONLINE RESEARCH TOOLS - ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION
ONLINE RESEARCH TOOLS - ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION
CONGRATULATIONS TO THE WINNER OF THE
BEST GLOBAL/INTERNATIONAL
RECRUITMENT STRATEGY AWARD
www.arrowsgroup.com
WINNER
Best Global/International Recruitment Strategy
G
lobal engagement, implementation of a career centre that gives ease of use for managers and candidates, and demonstrating a number of providers working together in collaboration were just some of the points that made G4S an outstanding winner in this category. G4S recruits on average 200,000 staff per year and employs 635,000 people across the globe offering specialised security solutions, sometimes in hostile environments such as in Iraq and Afghanistan. Operating in more than 110 countries, the 135 corporate websites affiliated with G4S were disparate and required separate logins for candidates. There was no central database: no joined-up recruitment processes, no talent sharing — and candidate experience was disparate. The G4S Resourcing team wanted to create an exceptional brand experience which truly engaged with candidates. They wanted a recruitment process that would be ultimately self-serving, an innovative software solution, which promoted job opportunities to employees and global jobseekers. From numerous different systems, in just 14 weeks the small team (including five key suppliers) created one sleek, high-performance recruiting machine, launching it globally and exceeding corporate objectives. The G4S Global Careers Centre was implemented (November 2010). Existing recruitment campaigns were streamlined into the G4S Global Career centre and for the first time, hiring managers could post SEO-friendly vacancies from anywhere in the world. These vacancies appear in Google Search, on numerous social media channels and on the G4S Global Career Centre. G4S has revolutionised its recruitment process, embarking on an end-to-end technology solution encompassing multiple ATS integration, advanced matching and community functionality, and ensuring the end result works in more than 30 languages.
FINALISTS ¬ The Hertz Corporation ¬ Unilever
SPONSORED BY
Recruiter Awards 2012
Arrows Group is a multi-sector specialist recruitment company that was established in 2003. We are specialists in providing staff to the TMT (Technology, Media & Telecommunications) and Healthcare sectors. Recently recognised as the 5th Fastest Growing Recruitment Company in the UK (Recruiter Fast 50 2012),
Arrows Group employs circa 90 staff across our UK (London) and European (Amsterdam) offices. Over the past 9 years Arrows Group has built a strong reputation for delivering high-quality, diverse recruitment services to a client base that includes over 400 companies predominantly within Europe but also globally. info@arrowsgroup.com 31
WORLD EMPLOYMENT CONFERENCE 2012 2 3 - 2 5
One world, One industry, One event
M A Y
LANDMARK LONDON
BOOK NOW
Be a winner in 2013
www.ciett2012.com
To gain insight that can help to keep your business in the running for the Recruiter Awards, attend the World Employment Conference. The programme will cover: • • • •
Industry trends and opportunities Mastering social media Steps to improve sales performance The future of work
• Lynda Gratton - Professor of Management Practice at London Business School • Prof Richard Scase - Europe’s leading thinker on leadership, innovation and corporate change • Giles Guest - Director, Enhance Media • Richard Cox - Co-founder, Salt • Bryan Pena - Vice President, Contingent Workforce Strategies and Research, Staffing Industry Analysts • Mary B Lucas - Chief Resource Officer for Staffmark
Fancy another black tie dinner? The conference’s international dinner will be attended by over 200 recruitment leaders from around the globe, is hosted by Gyles Brandreth, includes an after–dinner speech from Alastair Campbell and entertainment from the fabulous Jersey Boys (for a post West End Show performance!)
Register today at: www.ciett2012.com call 020 7880 6225 or scan QR code
Sponsored by:
WINNER
Best International Recruitment Agency
A
s its entry states: “Only at Antal can you speak with a Swedish consultant in Spain to be referred onto an English-speaking person in Shanghai who, together with the local Chinese team, finds a Mandarin-speaking European with exceptional experience.” In fact, that example is not rare for winning multi-national, multi-sector recruiter Antal International. In its entry, Antal demonstrated that it could set the international network to actually work together for the benefit of clients and candidates. For all its placements, an in-depth knowledge of the local market, culture and understanding of the required skills are paramount. Antal was given the challenge of sourcing a candidate for a particularly hard-tofill role in North Africa. The position was for a distribution account manager for a Dutch electronics, calibration and networks company. The niche skills for this role were in short supply on a global scale, but particularly uncommon in North Africa. To add to the complexity, the client required a candidate that was already based in Algeria, Morocco, Tunisia or Libya. And coupled with the uprisings taking place at the time in many Arab countries, this was a tough assignment. Regardless of the challenges presented in this difficult brief including the unusual skill set, the location, language requirements and the social-political turmoil of the Arab Spring uprising, Antal was still able to source candidates for the role. Antal presented the client with a short-list of five potential candidates, of which one was successful. With all the political and social unrest, Antal was still able to find the right person for the job.
N
FINALISTS
¬ Air Energi ¬ Tangent International ¬ Robert Walters
SPONSORED BY The Recruitment & Employment Confederation (REC) is the trade association dedicated to representing the interests of the UK’s £25billion private recruitment industry to government, business and media in both the UK and Europe. The REC represents over 3,750 Corporate Members, with more than 8,000 branches across Recruiter Awards 2012
all regions of the UK. In addition, the REC represents over 6,000 individual members within the Institute of Recruitment Professionals (IRP). All members must abide by a Code of Professional Practice. Above all, the REC is committed to raising standards and highlighting excellence throughout the recruitment industry. 33
WINNER
Best Banking/Financial Recruitment Agency
O
liver James Associates was originally set up in 2002 to supply qualified accountants to the insurance sector, both in finance and internal audit, recognising that the processes and procedures for accounting within insurance companies are complex and unique. The company now has offices based in London, Manchester, Dublin and Hong Kong. The judges decided this entry showed fantastic examples of client service — creatively and proactively, they are committed to delivering the best experience for candidates and clients. An example given was with a Belgian-based international insurance business. Having excelled in delivering a number of actuaries in what is a candidate-driven and highly competitive market, the recruiter was asked to find the client a chief risk officer for a new Turkish operation in Istanbul. Despite having no previous business experience in Turkey, Oliver James Associates successfully placed the candidate within the expected eight-week process to the huge satisfaction of the client. A thorough knowledge of their market area also extended to finding actuaries in the Asia Pacific region, sourcing either local Chinese-speaking actuaries or finding expat actuaries with experience in international blue-chip insurance businesses. Oliver James provided a fantastic level of candidate support in terms of helping people to move internationally, and went the extra mile by extensively researching the Hong Kong education system should any of their candidates have children.
FINALISTS
¬ Hays Financial Markets ¬ Huxley Associates Banking & Finance ¬ LMA Recruitment ¬ NJF Search International
34
Recruiter Awards 2012
WINNER
Most Effective Recruitment Campaign cCann London was a unanimous winner in this category due to the advertising agency’s appreciation of graduate values at the heart of the campaign. The strategy to attract graduates was to use a completely honest, ‘no holes barred’ approach, which basically told would-be graduate trainees that if they thought the advertising world was a glamorous, celebrity-filled, non-stop party working environment, then they had better think again. The best way of discovering honesty is through talking to people, so McCann set up The Truth Line. Using Skype, a dedicated line was introduced where interested candidates could dial up and ask any questions they liked. And the company would ensure callers would be answered openly and honestly. They also recognised that the best did not just exist in London. It was decided that the graduate recruitment team needed to go national with its talent search, and so McCann developed an innovative scheme, visiting 10 cities around the country in 72 hours. People were given the chance to ‘Win their way in’ and gain an interview through a competition using clues posted on Twitter. Using this approach gave McCann a face, a personality, approachability and credibility. More importantly it created a buzz not only among graduates but also within the industry and beyond. Leaving the tired old clichés to one side, it started an attitudinal shift towards recruitment advertising — and McCann.
M
FINALISTS
¬ Creed Communications — “We’ve grown again” for Lifestyle Services Group ¬ Blackbridge Communications — BAA Capital Recruitment
Recruiter Awards 2012
35
PROUD SPONSORS OF
BEST IT RECRUITMENT COMPANY AWARD
Established in 1999, K & B Accountancy Group provides specialist accountancy services to contractors across a wide range of occupations. Our expertise, professionalism and excellent customer service has allowed us become the preferred supplier of accounting & payroll services to hundreds of recruitment businesses and contractors nationwide who actively recommend our services.
K & B Accountancy Group - A Perfect Partnership
www.kbaccountancygroup.com
Tel: +44 (0)20 7718 0295
WINNER
Best IT Recruitment Agency
T
he judges were certainly impressed with Nicoll Curtin’s international reach, placing contract and permanent staff in London and across the UK, Switzerland, Europe and global territories. The firm’s solid track record of delivery and innovative approaches to filling vacancies have produced a 70% sales growth last year, despite the tough economic conditions. Being thorough and really getting to know clients’ needs shone throughout Nicoll Curtin’s award-winning entry. The company undertook a complete analysis of the reasons behind a client’s ‘inability to recruit’ for a particular project, looking at the previously submitted candidates then investigating the client’s interviewing techniques. And using untrained interviewers was one of the problems that Nicoll Curtin unearthed. By demonstrating their knowledge of the client’s project and understanding of the right type of candidate, the client decided to use Nicoll Curtin as an extension to its HR team, allowing the recruiter to guide them on which candidates to hire. In addition, Nicoll Curtin’s experts offered the client coaching to improve the style and process of the interviews, which provided added value to the client. The judges were also bowled over by Nicoll Curtin’s consultants going the extra mile for their candidates. One candidate testimony summed up the general feeling of this support: “I cannot thank Nicoll Curtin enough for the support and help you gave during the interview process. You were an amazing ally during the entire process — the fact that you are still checking in with me is testament to that. You made the entire interview process more exciting than nerve wracking, which speaks volumes about the support you provided. Thank you!”
FINALISTS ¬ Computer Futures Solutions ¬ Consol Partners ¬ La Fosse Associates ¬ Vector Resourcing 100
SPONSORED BY
95 75
25 5
Established in 1999, K & B Accountancy Group provides specialist accountancy services to contractors across a wide range of occupations. We can help to make life a lot easier by removing the worry and taking on those very tasks that can sometimes make the decision of going it alone a difficult one. We can help you with every aspect of forming
and running your own company and offer tax planning, accountancy and bookkeeping services for limited companies, sole traders, partnerships, SMEs and owner managed businesses. K & B Accountancy Group is a preferred supplier of accounting and payroll services to hundreds of recruitment agencies and contractors nationwide.
0
Recruiter Awards 2012
37
future proofed technology!
Eploy® - Scalable, flexible & totally customisable Eploy about - Scalable, flexible & leading totally Passionate web technology since 1998, the next ®
generation of recruitment software & mobile working. customisable
Reliable, cutting edgeweb recruitment tools through browser Passionate about technology sinceyour 1998, leading the next generation of recruitment software mobile working. Intuitive, familiar, modern interface is totally&customisable for your users Reliable, cutting edge tools through your Instant online access for recruitment candidates, hiring managers andbrowser vendor management Intuitive, familiar, modern interface customisable your users Consistently achieving unrivalled levelsisoftotally customer service &for support Instant online access for candidates, hiring managers and vendor management
Completely cloud based managed service for your total peace of mind
Eploy®’s advanced web-based functionality provides ease of use and the ability to be customised.
Eploy®’s advanced web-based functionality provides ease of use and the ability to be customised.
Consistently achieving unrivalled levels of customer service & support Completely cloud based managed service for your total peace of mind
Visit www.eploy.co.uk to see what our customers really say about us. Visit www.eploy.co.uk to see what our customers really say about us.
info@eploy.co.uk | 0800 073 42 43 info@eploy.co.uk | 0800 073 42 43
JOB POSTING & REQUISITION - CV PARSING - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW
JOB POSTING & REQUISITION - CV PARSING - 360° REPORTING - 100% MOBILE ACCESS - MODERN INTERFACE - CUSTOMISABLE WORKFLOW
ONLINE RESEARCH TOOLS - ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION
ONLINE RESEARCH TOOLS - ONLINE TIMESHEETS - COMPLIANCE - JOB ALERTS - INTERVIEW SCHEDULING - TASK AUTOMATION
WINNER
Innovation in Recruitment
T
he judges chose UK pharmacy-led health and beauty retailer Boots UK as the winner in this category due to the exceptional scale of the ambition to genuinely transform, deliver and engage with the large number of candidate applications. According to the judges, Boots UK’s entry was “a very well devised proposal in a category that everyone wants to win”. The innovation revolved around a new online assessment tool to help deal with the three-fold increase in applications for the company’s store colleague roles. The result is a new role profile being created for its customer assistant role, a new online assessment tool to select the very best candidates, a new in-store assessment and also training in the new process for hiring managers across the business. To date more than 200,000 candidates have completed the online assessment process and the time taken to hire new store colleagues has been significantly reduced. Previously, some stores would interview up to 12 candidates for a single role, whereas now they tend to invite three candidates to store for assessment — an impressive figure, according to the judges. “Boots should be very proud,” they concluded.
FINALISTS ¬ E.ON UK ¬ KPMG ¬ LV= with ThirtyThree ¬ MoneySupermarket.com
SPONSORED BY
Recruiter Awards 2012
Eploy has been a pioneer of browserbased ‘in the cloud’ recruitment since 1998, incorporating vendor/ master vendor management, talent management and applicant tracking. The Eploy recruitment application, offering unrivalled levels of customisation with minimum cost and deployment times, delivers cutting edge
recruitment tools through any browser, device or operating system without the need to install software. Visit us at www.eploy.co.uk to see how the leading edge ‘in the cloud’ recruitment solution can benefit your business. Tel: 0800 073 42 43 Email: info@eploy.co.uk 39
WINNER
Best Recruitment Agency to Work For
F
rom the offer of employment to the first day on the job, through to ongoing training opportunities, every employee at McCarthy Recruitment gets a consistent message of what it’s like to be a VERY McCarthy Person, which is the statement on posters hanging in the recruiter’s offices and throughout the company. The judges found the entry to be fun, engaging, inclusive and collaborative — a high quality, well constructed and comprehensive submission, showing the distinctive, colourful branding that runs through promotional material, the McCarthy Academy training programme and the design and décor of its offices. In fact, staff involvement in the design of the new head office building in Birchwood was another stand-out element in this entry. The McCarthy Academy, launched in 2010, provides staff with a modular programme, adapted to suit everyone in the company, and this is integrated with the McCarthy Growth Programme, where staff can see how future career progression in possible within the company. Numerous other benefits include motivational prizes, alternative therapy sessions, free fruit and healthy food, working from home options and holiday incentives. Staff know immediately what is expected of a McCarthy Person through the relaunched values: Passionate. Clever. Together. The environment in the new head office is lively, energetic and colourful, making it a fun place to be at work in. And it comes with all the mod cons, including a break-out area with a Wii, Xbox and Plasma TV, a large toaster, ovens, microwaves, digital radio and iPod an in-built speaker system zoned throughout the building, and gym and shower facilities. This and more prompted one employee to say: “I have never worked anywhere like this, I didn’t think anywhere like this existed.”
FINALISTS ¬ Amoria Bond ¬ Marks Sattin ¬ STR ¬ Your World Healthcare
SPONSORED BY
www.cv-library.co.uk
Recruiter Awards 2012
CV-Library boasts one of the most comprehensive online CV databases, with over 4.6m UK candidates registered in over 70 industries. Recruiters can post vacancies, set up CV watchdog filters, order a personalised company profile and much more! Key stats: ● Over 4.6m registered CVs ● 8.4m monthly job searches
745,000 monthly job applications Over 140,000 new CV registrations every month ● Over 2.1m unique users monthly Whether recruiting locally or nationally, this account managed service will enhance your presence among jobseekers and give your job postings maximum exposure. ● ●
41
WINNER
Outstanding Outsourced Recruitment Organisation ndustrial recruiter Transline Resource Group may have been up against some of the world’s largest recruiters but the innovation it delivers to its clients made its entry a stand-out. This was categorised by finding external support to create a large candidate pool and performing their own research to identify new geographies for candidates. Both case studies illustrated Transline Resource’s remarkable ability to respond to client needs at short notice and with highly effective solutions. With a fashion retail company, Transline used incredible initiative when training workers in the activities of all departments, introducing NVQs, managing webstore recruitment/training and preparing for the Agency Workers Regulations. When a French mobile phone company in Kent faced the prospect of a service backlog relating to technician shortages, Transline Resource went from local recruiter to international recruiter and trainer in the blink of an eye, sourcing skilled staff from abroad to fulfil the client’s needs. As well as securing new contracts from the client at different sites, Transline established a new division, Transline Resource Technical, as a result of its experience. Both examples offered huge benefits to the clients and their businesses — as well as establishing Transline successfully in a new sector.
I
FINALISTS
¬ Capita Resourcing ¬ Hays ¬ Randstad Managed Services ¬ TMP Worldwide
42
Recruiter Awards 2012
WINNER
Best Technology Innovation
T
he judges agreed this was a genuine new technology that empowers hiring managers to have direct contact with candidates efficiently on a large scale. Launched in November 2010, TribePad brings the benefits of the internet to recruitment strategies. The SaaS (software-as-a-service) platform enhances the hiring process, making it ultimately quicker, more efficient and cost effective, enabling organisations to recruit and retain the best talent. TribePad connects hiring managers, jobseekers and employees in a seamless online environment. It is built in a similar way to a smart phone. All modules are like ‘Apps’ that sit within the platform. For the main recruitment apps there are candidate multimedia profiles, advanced candidate profile search, CRM/ATS functionality, ATS integration and onboarding. In addition, community features include groups, forums, a video channel and messaging. The platform enables organisations to locate, track and match talented and suitable candidates in one move as they continue through the recruitment process. In addition to having 200,000+ users with online profiles to search against and match jobs to, with on average 650 new users per day registering, by enabling organisations to have a direct resourcing strategy TribePad was able to save security solutions firm G4S an impressive £1m in just one section of their recruitment costs from launch November 2010 to October 2011.
HIGHLY COMMENDED ¬ Creed Communications for Lifestyle Services Group Employee Referral App
FINALISTS ¬ Penna — Graduate Assessment for KPMG ¬ The Fuller CV
Recruiter Awards 2012
43
Supported by:
CONGRATULATIONS
TO ALL THE WINNERS! HEADLINE SPONSOR
SPONSORED BY
SUPPORTED BY
WINNER
Recruiter of the Year
N
ot only did Mark Kelly, sales team manager for SThree company Computer Futures in Dublin, achieve extraordinary figures for the IT business, he showed what good recruitment practice, discipline and sheer will can achieve. His billings topped £880k, also winning him the Number 1 Top Global Biller Award for SThree last year. Of his 103 placements, 85% have represented repeat business with 23 clients and a high percentage of these clients have entrusted Mark to fill multiple roles within their organisations. Mark is not interested in short-term one-off placements but long-term repeat business that will benefit him and his team. Ensuring the client gets the right candidate is his top priority. One of his many clients said: “Mark has tremendous energy and passion which I believe clearly comes across in his interactions with candidates. Mark always does a good job of finding the best candidate for any given role rather than try to shoehorn a candidate into a role for which they are not suitable.” And in the words of the judges: “Role models within our industry are difficult to find and when you see someone that exemplifies the right behaviours, you must recognise them.”
FINALISTS ¬ Caroline Wilson (Northern Rail) ¬ Colin Minto (G4S)
Recruiter Awards 2012
45
IF YOU WANT THE BEST CANDIDATES, YOU NEED TO BE WHERE THEY ARE. Online Mobile Social Print Local
1.4 million visitors
130 regional newspapers 30+ local sites
Job.Done
WINNER
Agency of the Year
I
n the words of one of the judging panel, the “young, high-growth organisation is entrepreneurial” and is a “great company that breeds great people and has the environment to make them stay”. Established in 2006 to deliver specialist niche professionals across its four divisions in IT, engineering & power, SAP/ERP and banking & finance, last year Amoria Bond continued investing in marketing and its staff. And the investment has certainly paid dividends, going from a start-up to a turnover of £14m in 2011, with profits increasing by 50% to around £1m. The company has expanded overseas, with new markets including Singapore, Australia, Malaysia and Brazil, and staff numbers have doubled to 62. Amoria Bond’s CSR (corporate social responsibility) achievements also impressed the judges. Through the Amoria Bond Charitable Trust, the company hit is CSR target of raising £28k to build homes in a shanty town in Peru and a group of employee volunteers self-funded a trip to assist in the building of the homes. The company provided paid time off for the staff and matched donations — as well as taking the financial loss as a business resulting from 15 key players being away at the same time. The UK directors of the business have also given something back through a series of lectures to undergraduates at the University of Manchester on recruitment as a career and entrepreneurship. In addition, the thought leadership continues by providing expertise of the markets the company is in, as well as advising on changes to employment laws, to clients.
FINALISTS
¬ Arrows Group ¬ Finegreen Associates ¬ Morgan McKinley ¬ The Curve Group
SPONSORED BY
Recruiter Awards 2012
Fish4jobs is one of the UK’s best known job sites advertising jobs in all sectors across the UK. Receiving 1.4m unique users a month (ABC Oct, 2011), popular candidate searches on the site include: Administration, Retail, Customer Service, Catering and Hospitality, Driving and Sales jobs. Fish4jobs offers advertisers a variety
of ways to target the right candidates from job adverts and CV database access to banner advertising and email products. Fish4jobs has exceptional regional coverage and a network of 30+ metropolitan and local jobsites affiliated with Trinity Mirror’s marketleading regional newspaper portfolio. 47
WINNER
Best Recruitment Team
T
he recruitment team at global professional services firm KPMG stood out from the crowd by demonstrating an impressive turnaround in two years. From being described as ‘broken’ by one of the stakeholders, the KPMG team now delivers great talent into the business, providing strategic advice and adding value to the bottom line. This has been achieved through implementing a multi-disciplined strategy combining in-house expertise with outsource and offshore partners, making best use of leading-edge direct sourcing techniques, embedded social and digital media strategy and a review of the company’s graduate assessment process. Another key reason was the successful restructuring of multiple teams, enabling focused delivery of cross-function expertise — Experienced Hire, Senior Hire, Graduate and Mobility — through simple business-aligned account management teams. The team took on a much closer alignment to business strategy, so they could provide deep expert knowledge combined with flexibility to adapt quickly to ever-changing business and market needs. An internal professional headhunting team was set up, delivering market mapping, which the business commented was “more impressive than external paid headhunters”. Offshore recruitment process outsourcing (RPO), London-based RPO and outsource partners were separately integrated to provide the most cost-effective, seamless and flexible recruiting methods. An embedded social and digital media strategy resulted in a 500% return on investment in the first year. Despite initial reticence from the business, the recruitment team shifted the culture from agency reliance to direct sourcing from 40% to less than 2% in one area. All of which has delivered a £9m cost saving to the business and halved the cost-per-hire in one year.
FINALISTS ¬ Betfair Group ¬ BMI Healthcare ¬ McDonald’s Restaurants ¬ Tesco ¬ The Royal Bank of Scotland Group ¬ Whitbread Hotels & Restaurants
SPONSORED BY
Recruiter Awards 2012
Exchange is the online recruitment marketplace from reed.co.uk. Exchange connects employers with specialist recruitment consultants. Every day, top employers use Exchange to source new suppliers, control their costs and save time recruiting for hard-to-fill vacancies. The average time to hire with
Exchange is just 26 days. Trusted recruitment agencies build their business and boost earnings with Exchange, pitching for the most suitable roles and starting working on vacancies immediately. Exchange is brought to you by reed. co.uk, the UK’s #1 job site. www.reed.co.uk/exchange 49
Charity of the Year A
spire runs social enterprises in Oxford city to create high quality, rewarding employment opportunities for people who face severe and multiple disadvantages and need a sensitive but professionally rigorous place to (re)start their working lives. We run a Heritage Kitchen Garden with Burford Garden Company, Clothing and Materials Recycling Projects, a Garden Maintenance Business and a pilot Social Recruitment Agency. Through these enterprises we support our trainees as they overcome the complex social and economic exclusions associated with homelessness, drug and alcohol addictions, mental health difficulties, criminal offending and similar. Being selected as Recruiter’s Charity of the Year is a tremendous honour. We know you really appreciate what it takes for a candidate to stand out from the crowd during the selection and interview process. Our trainees approach every job vacancy with the cards stacked against them yet they keep going until they succeed. We are delighted to join you this evening to celebrate so many examples of excellence at work and send our heartfelt congratulations to everyone at tonight’s Gala dinner. Our deepest thanks for the many ways you are supporting Aspire’s work: through your generous donations, offers of work placement opportunities for our trainees and the invaluable national recognition afforded by Recruiter magazine’s sponsorship of Aspire as Charity of the Year 2012.
50
“Aspire Oxfordshire is a superbly run organisation which is fulfilling a much needed role in helping the homeless and disadvantaged in our county get back into work. It has a large part to play in Oxfordshire’s future.” David Cameron, Prime Minister, October 2011
Recruiter Awards 2012
Power Tool
Everybody has the power and the right to turn their lives around. Through our Social Enterprises we offer the sensitivity, skills and standards that build the capabilities and self-belief of people who have faced some of life’s worst challenges. We replace homelessness, self-doubt, addiction and anxiety with real jobs, security, self-esteem and success. In 2011, our charity worked with over 200 people, 78 of them are now in paid work, living positive lives while, at the same time, saving the tax-payer well over £1,500,000 every year in associated benefit costs. Please, be a part of this amazing process. Contact us to find out how you too can help change lives for good:
T: 01865 204450 E: rick@aspireoxford.co.uk www.aspireoxford.co.uk Aspireoxford Aspire Oxford Registered Charity Number 1117726
Recruiter Awards 2012
51
Supported by:
headline sponsor
SUPPORTED BY
sponsored by