Unifying digital experiences
Welcome to Covalense Digital, where we are redefining the future of telecom and digital media services
At Covalense Digital, we drive innovation and excellence through our cutting-edge CSMART platform. Tailored for telecom and media providers, CSMART seamlessly integrates advanced AI, realtime analytics, and a powerful digital marketplace to revolutionize customer journeys. From onboarding to service creation, we enable our partners to unlock new revenue streams, enhance customer loyalty, and stay ahead in an ever-evolving digital landscape.
Delivered ‘as-a-service' (iPaaS, BPaaS), CSMART offers flexibility and scalability with no fuss. And if you require bespoke solutions, our expert team is ready to provide customized engineering support from conception to execution.
Covalense in numbers
50m+ 600+ 24
Subscribers Employees Countries
Processing 500m+ transactions/day for 55+ global digital clients
Our expert team is dedicated to delivering exceptional customer experiences
Global presence with offices in India, USA, UAE, Canada & South Africa
100+ 50% less 4x plus Standardised processes & apps CAPEX & OPEX Faster GTM cycle
Ensuring best practices and seamless integration with TM Forum’s ODA & Open APIs
Using advanced AI plus cloud infrastructure, we help you to cut costs significantly
We tried and tested processes we help you to shorten your time-tomarket.
Our mission
To transform connectivity into exceptional digital customer experiences. We empower digital innovators to enrich customers lives through technology excellence. We create rock-solid relationships with customers, boosting customer loyalty and driving new digital service revenue growth.
Our vision
To be a centre of excellence in digital innovation, recognised globally for creating a word-class software platform enabling customers to realise their full potential. We will be ambassadors for digital leaders to build trust through meaningful, safe, sustainable data services
Our platform: as-a-service at your service
At the heart of our business is CSMART, a cutting-edge platform enabling seamless delivery of personalised lifestyle mobile services ranging from core communications to health & education to commerce & entertainment.
$
Activate Suite
Order management Identity management
Mobile porting number
Contract management
Provisioning Credit checking Sales CRM
Operate Suite
Inventory management Mobile self-care
Case management
Billing & Invoicing
Revenue assurance Tariffing
Dealer & partner management Collection
Innovate Suite
Campaign management Real-time analytics
Omni-channel management Voucher management
Unified product catalogue Enterprise collaboration
Loyalty management
Using advanced technology, our platform makes it easy for you to create a seamless bridge to your customers. We cover the complete customer journey from campaign management to on-boarding to billing to CRM to service creation. Whether you require our pre-defined or highly bespoke solutions, we will help you create an amazing customer experience.
Feature rich architecture
AI-Driven Automation
Anticipate customer needs with intelligent self-care and personalized experiences, powered by advanced AI:
Seamless Integrations
Connect to the entire telecom and media ecosystem with our iPaaS solution, using standardized APIs for rapid onboarding and service creation
End-to-End Journey
Cover every customer touchpoint with our comprehensive BPaaS solution for optimal Customer Value Management
Digital Marketplace
Integrate telecom, payment, and media players to unlock new revenue streams and drive customer loyalty
Real-Time Insights
Gain actionable insights with responsive, real-time analytics and responsive 360o dashboards to optimize operations and decision-making.
Industry compliant
We comply with industry standards to ensure best practices and enable third party integrations
The CSMART platform is fully compliant with TM Forum and ODA standards, ensuring seamless integration and interoperability across all major industry-standard APIs.
Winner of TM Forum's Best Moonshot Catalyst Growth Challenge 2024
Robust enterprise solutions
From concept design and prototyping to manufacturing and testing, our multidisciplinary team is dedicated to delivering resilient solutions to drive innovation and operational efficiency.
Test Automation
CTAF (Covalence Test Automation Framework) consists of AI, ML and advanced analytics capabilities to automate end-to-end quality engineering processes for hardware or software applications. We enable testing of a comprehensive set of key processes including APIs, UI, web and mobile apps and security with RPA (Robotic Process Automation) functionality and slick GIUs
Integration & Engineering
We offer comprehensive integrated engineering services to meet your specific project development needs. From concept design and prototyping to manufacturing and testing, our team of skilled engineers is dedicated to delivering high-quality, cost-effective solutions tailored to your specifications.
Infrastructure & Cloud
In our rapidly evolving digital era, enterprises face challenges in managing data. At Covalense, we've meticulously crafted our cloud and infrastructure services to future proof business. Leveraging the power of AI and automation we bring a full-stack digital cloud and infrastructure model with advanced digital frameworks offering security, seamless transformations, and high ROI. Starting with meticulous solutions architecture, we enable solutions such as disaster recovery, performance optimisation and migration
Quality Assurance
Our quality and security services ensure precision through comprehensive testing and advanced cybersecurity solutions. With manual and automated testing, we guarantee seamless user experiences, while cybersecurity services protect against threats with expert consultation, data protection, and network fortification. The platform is scalable, adaptable for cloud and DevOps environments, and ensures compliance with industry standards.
UI/UX
Our UI/UX services focus on creating user-centric, visually appealing, and functional designs that elevate digital experiences. We specialize in responsive design, intuitive navigation, and usability testing to ensure seamless user interactions across devices. We cover mobile app design, e-commerce optimization, and user behaviour insights, with a tailored, collaborative approach. The goal is to enhance user engagement, increase conversions, and improve customer satisfaction.
: Enabling digital
innovators
MNOs
(Mobile Network Operators )
Our platform supports end-to-end network management, realtime data analytics, and service customization. Operators can efficiently manage large-scale operations and embrace new technologies like AI to deliver superior service to their customers. Our pre-integrated MVNE solution facilitates easy on-boarding of new segment specific MVNOs and IoT players
MVNOs
(Mobile Virtual Network Operators )
Satellite service providers
We provide tools for seamless integration with network providers and enable highly personalized customer experiences. Our iPaaS platform’s AI-driven insights help MVNOs drive loyalty and operational efficiency. Our modular MVNE solution allows launch with no fuss in rapid timeframes
Satellite providers can offer customer services on par with terrestrial networks, optimizing network performance and scale efficiently. CSMART’s real-time analytics and AI-driven automation enable providers to tailor services and integrate with the wider digital ecosystem
Fixed telecoms providers
Our platform upgrades or integrates seamlessly with legacy systems, enabling efficient management of network resources and customer data. With real-time analytics, providers can offer personalized services and reduce operational costs. We facilitate a seamless transition to a multi-play integrating combining fixed, media and mobile.
Private networks
We enable public and private enterprises to configure an endto-end secure, resilient network stack, integrating advances BSS and cloud infrastructure
FinTech
App providers
CSMART supports rapid innovation and seamless integration with financial ecosystems. Our platform addresses regulatory and security challenges while enabling real-time payment processing and advanced data analytics
Using industry standard APIs and processes, our platform helps app providers quickly adapt to market changes, optimize user engagement, and gather actionable insights to refine their offerings, ensuring they stay ahead of the competition
Social media
OTT (OverThe-Top) services
CSMART enhances user engagement through advanced analytics, real-time data processing and converged billing solutions with settlement. We support seamless integration with third-party services, allowing for personalized content delivery, targeted advertising, and improved user experiences
CSMART equips OTT providers with the tools to deliver highquality, low-latency services at scale. We seamlessly integrate with content delivery networks, enabling advanced data analytics and integrated billing. CSMART optimizes content distribution, enhances service reliability, develops bespoke loyalty programmes and engages users with tailored content
IoT
Enterprises
Our platform manages large scale device networks, analyses real-time data, and ensures secure connections. CSMART ensures that IoT solutions are scalable, secure, and ready to meet the demands of a hyper-connected world
Our platform enables seamless integration of various technologies, from unified communications (including Oracle Communications Stack) to real-time analytics, reducing costs and enhancing productivity
What our clients say
“Covalense Digital has worked with Viva for 3 years on various projects, successfully delivering across product stacks like Siebel CRM, OSM, AIA, and OBRM. Their expertise was crucial in the BRM upgrade project, and they continue to provide valuable advisory services. As part of the production support team, they have optimized rating and billing performance and support critical activities. We anticipate a long-term partnership with them”
Hicham
Badaoui
, STC IT Director
“Covalense Digital has been Intuit's preferred partner since 2014, playing a crucial role in launching our subscription monetization platform across global markets. Their deep domain and technology expertise, along with a strong understanding of our business needs, has led to successful application delivery, quality assurance, and support services. We value our partnership with Covalense Digital and look forward to continued collaboration”
Balajee Sundaram, Director
“Covalense Digital is engaged as part of our ambitious 4G billing transformation project, demonstrating deep knowledge in Oracle Communications stack of products. We are extremely happy about the progress made in the implementation and migration phases of the project and look forward for long-term working relationship”
Erin Chen, IT Director
“Circles.Life would like to take this opportunity to acknowledge the close partnership that we’ve built with Covalense Digital over the years. We appreciate all services that have been provided and would like to thank them for being part of our growth story. As Circles.Life continues to work on giving power back to customers, we see Covalense Digital as a valuable technology partner and look forward to the team’s support”. Changez Khan, Stern Mobile Solutions Pvt. Ltd
Client example: Convergent platform deployed for MVNOs in multiple countries
Objectives
A Dutch IoT and 5G solution provider aimed to set up a fully managed MVNE SaaS platform to support low-cost MVNO brand launches.
Covalense Solution
Using CSMART, we offered a scalable, flexible multi-tenancy MVNO platform. This included:
• API Gateways: Integrated identity management, provisioning, and geo-specific payments
• Orchestration Engine: Enabled order fulfilment and contract management with Europe’s largest marketplace
• Omnichannel Experience: Provided a seamless customer experience across various channels
Results
• Swift Onboarding: Rapid MVNO Launch - in less than 2 days
• Accelerated Market Entry: Enabled rapid GTM for MVNOs
• Broad Customer Support: Catered to B2B, B2C, and B2B2C segments
Client example: Rapid MVNE deployment for Dutch IoT innovator
Objectives
A Dutch IoT and 5G solution provider aimed to set up a fully managed MVNE SaaS platform to support low-cost MVNO brand launches.
Covalense Solution
Using CSMART, we offered a scalable, flexible multi-tenancy MVNO platform. This included:
• API Gateways: Integrated identity management, provisioning, and geo-specific payments
• Orchestration Engine: Enabled order fulfilment and contract management with Europe’s largest marketplace
• Omnichannel Experience: Provided a seamless customer experience across various channels
Results
• Swift Onboarding: Rapid MVNO Launch - in less than 2 days
• Accelerated Market Entry: Enabled rapid GTM for MVNOs
• Broad Customer Support: Catered to B2B, B2C, and B2B2C segments
Client example: US satellite provider partnered with Covalense
Objectives
The client serves hard to reach areas with satellite voice, data, and IoT across the globe, with sales enabled by a global partner network. It was looking to grow subscribers from emerging digital services
Covalense Solution
CSMART enabled new flexible services include provisioning and charging engines, wholesale billing, geo and tier-based rating (supporting Global Maritime Distress & Safety System), automated invoice verification and financial reconciliation. Building on open-source technology, CSMART leveraged cloud-native auto-scalable features and hybrid architecture (off the shelf, bespoke and existing) to reduce the cost of ownership and seamlessly supply new scalable and flexible services(e.g. IoT, broadband).
Results
• Reduced time to market (from weeks to less than 24h)
• 60m subscriber base with over 30m transactions a day
• 70%-time reduction for manual financial verification
• Automated continuous deployment (5 minutes)
Client example (TBA): Broadband example
Objectives
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Results
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Our offices: Bangalore, India Dubai, UAE Johannesburg, South Africa
Venus Building 3rd Main, 1/2 Kalyanamantappa, Jakkasandra, Koramangala, Bengaluru, Karnataka 560034
Covalense Digital Solutions FZCO, Dubai Silicon Oasis, DDP, Building A2, Dubai, UAE
Tel.: +91 80 4642 0000 Tel.: +97142273625 +97142285285
22 Magwa Crescent, Gateway West 1st Floor, Waterfall City, Midrand Johannesburg, 2066
Tel.: +27 10 009 5475
Singapore, Singapore Virginia, USA Ontario, Canada
100 Peck Seah St, Singapore 079333
13800 Coppermine Rd, Suite #245, Herndon, VA 20171, USA
32 Village Centre Pl Unit 209, Mississauga, ON L4Z 1V9, Canada
Tel.: +65 3163 8948 Tel.: +1 703 862 5807 Tel.: +1 XXX XXX XXX
