Unifying digital experiences
Welcome to Covalense Digital, where we are redefining the future of telecom and digital media services
At Covalense Digital, we drive innovation and excellence through our cutting-edge CSMART platform. Tailored for telecom and media providers, CSMART seamlessly integrates advanced AI, real-time analytics, and a powerful digital marketplace to revolutionize customer journeys. From onboarding to service creation, we enable our partners to unlock new revenue streams, enhance customer loyalty, and stay ahead in an ever-evolving digital landscape.
Delivered ‘as-a-service' (iPaaS, BPaaS), CSMART offers flexibility and scalability with no fuss. And if you require bespoke solutions, our expert team is ready to provide customized engineering support from conception to execution.
Covalense in numbers
50m+ 600+ 24
Subscribers Employees Countries
Processing 500m+ transactions/day for 55+ global digital clients
Our expert team is dedicated to delivering exceptional customer experiences Global presence with offices in India, USA, UAE, Canada & South Africa
100+ 50% less 4x plus
Standardised processes & apps
Ensuring best practices and seamless integration with TM Forum’s ODA & Open APIs
CAPEX & OPEX Faster GTM cycle
Using advanced AI plus cloud infrastructure, we help you to cut costs significantly
We tried and tested processes we help you to shorten your time-tomarket.
Our platform: as-a-service at your service
At the heart of our business is CSMART, a cutting-edge platform enabling seamless delivery of personalised lifestyle mobile services ranging from core communications to health & education to commerce & entertainment.
$
Activate Suite
Order management Identity management
Mobile porting number
Contract management
Provisioning Credit checking Sales CRM
Operate Suite
Inventory management Mobile self-care
Case management
Billing & Invoicing
Revenue assurance Tariffing
Dealer & partner management Collection
Innovate Suite
Campaign management Real-time analytics
Omni-channel management Voucher management
Unified product catalogue Enterprise collaboration
Loyalty management
Using advanced technology, our platform makes it easy for you to create a seamless bridge to your customers. We cover the complete customer journey from campaign management to on-boarding to billing to CRM to service creation. Whether you require our pre-defined or highly bespoke solutions, we will help you create an amazing customer experience.
Feature rich architecture
AI-Driven Automation
Anticipate customer needs with intelligent self-care and personalized experiences, powered by advanced AI:
Seamless Integrations
Connect to the entire telecom and media ecosystem with our iPaaS solution, using standardized APIs for rapid onboarding and service creation
End-to-End Journey
Cover every customer touchpoint with our comprehensive BPaaS solution for optimal Customer Value Management
Digital Marketplace
Integrate telecom, payment, and media players to unlock new revenue streams and drive customer loyalty
Real-Time Insights
Gain actionable insights with responsive, real-time analytics and responsive 360o dashboards to optimize operations and decision-making.
Industry compliant
We comply with industry standards to ensure best practices and enable third party integrations
The CSMART platform is fully compliant with TM Forum and ODA standards, ensuring seamless integration and interoperability across all major industry-standard APIs.
Winner of TM Forum's Best Moonshot Catalyst Growth Challenge 2024
Empowering communication service providers…
From stand-alone resilient networks to converged multimedia players, our pre-integrated, modular BSS platform covers the entire customer journey, enabling hyper personalised experiences
…and digital innovators
With our advanced iPaaS module, we facilitate seamless integration to a broad digital marketplace covering IoT, media, enterprise solutions, merchants and financial services
Robust enterprise solutions
From concept design and prototyping to manufacturing and testing, our multidisciplinary team is dedicated to delivering resilient solutions to drive innovation and operational efficiency.
Test Automation
CTAF (Covalence Test Automation Framework) consists of AI, ML and advanced analytics capabilities to automate end-to-end quality engineering processes for hardware or software applications. We enable testing of a comprehensive set of key processes including APIs, UI, web and mobile apps and security with RPA (Robotic Process Automation) functionality and slick GIUs
Integration & Engineering
We offer comprehensive integrated engineering services to meet your specific project development needs. From concept design and prototyping to manufacturing and testing, our team of skilled engineers is dedicated to delivering high-quality, cost-effective solutions tailored to your specifications.
Infrastructure & Cloud
In our rapidly evolving digital era, enterprises face challenges in managing data. At Covalense, we've meticulously crafted our cloud and infrastructure services to future proof business. Leveraging the power of AI and automation we bring a full-stack digital cloud and infrastructure model with advanced digital frameworks offering security, seamless transformations, and high ROI. Starting with meticulous solutions architecture, we enable solutions such as disaster recovery, performance optimisation and migration
Quality Assurance
Our quality and security services ensure precision through comprehensive testing and advanced cybersecurity solutions. With manual and automated testing, we guarantee seamless user experiences, while cybersecurity services protect against threats with expert consultation, data protection, and network fortification. The platform is scalable, adaptable for cloud and DevOps environments, and ensures compliance with industry standards.
UI/UX
Our UI/UX services focus on creating user-centric, visually appealing, and functional designs that elevate digital experiences. We specialize in responsive design, intuitive navigation, and usability testing to ensure seamless user interactions across devices. We cover mobile app design, e-commerce optimization, and user behaviour insights, with a tailored, collaborative approach. The goal is to enhance user engagement, increase conversions, and improve customer satisfaction.
Our offices: Bangalore, India Dubai, UAE Johannesburg, South Africa
Venus Building 3rd Main, 1/2 Kalyanamantappa, Jakkasandra, Koramangala, Bengaluru, Karnataka 560034
Covalense Digital Solutions FZCO, Dubai Silicon Oasis, DDP, Building A2, Dubai, UAE
Tel.: +91 80 4642 0000 Tel.: +97142273625 +97142285285
22 Magwa Crescent, Gateway West 1st Floor, Waterfall City, Midrand Johannesburg, 2066
Tel.: +27 10 009 5475
Singapore, Singapore Virginia, USA Ontario, Canada
100 Peck Seah St, Singapore 079333
13800 Coppermine Rd, Suite #245, Herndon, VA 20171, USA
32 Village Centre Pl Unit 209, Mississauga, ON L4Z 1V9, Canada
Tel.: +65 3163 8948 Tel.: +1 703 862 5807 Tel.: +1 XXX XXX XXX
