America First Credit Union Prototypes

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PROGRAMMING REQUIREMENTS

TOTAL SF: 3917 SF

> STAFF (7)

> (1) BRANCH MANAGER

> (1) ASSISTANT BRANCH MANAGER

> (3) UNIVERSAL BANKER(S)

> (1) MORTGAGE LENDER(S)

> (1) INVESTMENT OFFICER(S)

> (2) DRIVE-UP TELLERS

> OFFICES (#)

> (2) DEDICATED OFFICE(S)

> (3) HOTELING OFFICE(S)

> (1) ADVISOR / REMOTE EXPERT

> ADDITIONAL

> (1) SAFE DEPOSIT VAULT

> (1) COUPON BOOTH

> (2) PRINTER AREA

> MILLWORK

> (1) MEMBER ASSIST

> (4) ILT STATION(S)

> (3) ENGAGEMENT POINT/TECH BAR

> (1) HOSPITALITY

> PRIMARY EQUIPMENT

> (0) REMOTE ATM(S)

> (1) DRIVE-UP ATM(S)

> (1) NIGHT DROP(S)

> (6) VAT(S)

> (1) TCR(S) (GLORY SCHEME)

> BACK OF HOUSE

> BREAK ROOM

> (8) STAFF LOCKERS

> CASH WORK ROOM

> STORAGE ROOM

> DRIVE-UP WORK ROOM

> WATER FOUNTAIN

> (2) RESTROOM(S)

> JANITOR CLOSET

> IT / COM ROOM

> 2 CLOSETS

> MECHANICAL ROOM

> COM / IT ROOM

> NOTES: -

DESIGN INTENT DEVELOPMENT

EXPERIENCE MAPPING

experience mapping

ZONES OF EXPERIENCE

STAFF NEEDS

Explore ways to empower staff to deliver a branded experience with necessary tools and communication devices

CONSULT

Explore collaborative consultation experiences that respect the privacy of the financial conversation but address visibility needs required by staff

TRANSACT

Explore ways to streamline the transactional aspects of banking that provide opportunities for branding and communication through visual focal points

ENGAGE

Explore ways to host members that create opportunities to engage them with preliminary conversations about finances as well as opportunities for branding and retail communications

WELCOME

Explore treatments that welcome members in a brand appropriate way and create intuitive destinations through place

experience mapping

POINTS OF EXPERIENCE

retail communications strategy

COMPONENT OVERVIEW

ATTRACT

ENTRANCE TREATMENT PROVIDED BY OTHERS

Supply an inviting and organized approach to hours and notifications. (Provided by others)

DRIVE-UP TREATMENT

Provide an organized, branded approach to store hours & notifications.

DRIVE-UP BANNER

Promote awareness of line of business and product offerings.

24 HOUR ATM CLING

Leverage

REVEALING TREATMENT

Leverage storefront windows to display localized messaging while allowing visibility in to the interior space.

OBSCURING TREATMENT

Leverage architectural assets to create an outward facing localized messaging while obstructing interior views.

ATM TREATMENT PROVIDED BY OTHERS

Create impactful day & night brand presence that focuses on channel migration. (Provided by others)

BOLLARD COVERS

Leverage bollards in the drive-up to create brand presence.

MISC. SIGNAGE

Provide branded destination naming and/or messaging solutions as needed.

ENGAGE

ON DEMAND KIOSK

Engage

LINES OF BUSINESS

Provide

ENGAGE DIGITAL PROVIDED BY OTHERS

Provide simple and effective solutions that leverage available wall space for product campaign & promotional messaging. (Provided by others)

MISSION DISPLAY

Supply a versatile hardware solution to mount messaging when wall space is not available.

LITERATURE DISPENSING

Supply simple solutions for organized access to product and service literature

CUSTOM SOLUTION

Supply custom solutions for the engage zone.

TRANSACT

LOGO DISPLAY

The backdrop to the transaction area becomes a primary focal point for brand awareness.

COMPLIANCE

Communicate NCUA compliance and funds availability with a neutral visual treatment. Incorporate promotional awareness when available.

MANDATORY DISPLAY

Neutralize visual presence of legal signage information while maintaining compliance.

DIRECTIONAL KIOSK

Provide a branded visual queue for waiting to approach the transaction counter.

PTM TREATMENT PROVIDED BY OTHERS

Create impactful brand presence that focuses on channel migration. (Provided by others)

CONSULT

CONSULT GLASS TREATMENT

WAYFINDING Provide

MISSION DISPLAY

COMPLIANCE

Communicate

LITERATURE DISPENSING

Supply

STAFF NEEDS

WEST VALLEY

EXTERIOR DEVELOPMENT

west valley BUILDING ELEVATIONS

west valley BUILDING ELEVATIONS

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

west valley EXTERIOR PERSPECTIVE

SMALLER PROTOTYPES

WEST VALLEY

INTERIOR DEVELOPMENT

west valley INTERIOR PERSPECTIVE

west valley INTERIOR PERSPECTIVE

west valley INTERIOR PERSPECTIVE

west valley INTERIOR PERSPECTIVE

west valley INTERIOR PERSPECTIVE

west valley INTERIOR PERSPECTIVE

west valley INTERIOR PERSPECTIVE

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