Nelson Alexander: Who We Are Rental Guide

Who We Are

Our Promise

To lease your property promptly to high-calibre Renters and maximise your rental returns. Property Management is about people; you the Rental Provider, those who manage your valuable investment, and those who live in it.

We have always stood for the highest possible levels of professional conduct within the real estate industry, achieving consistently outstanding results. Our strength lies with our people and our unwavering commitment to support our customers.

4.9/5 stars from over 5,900 reviews

*Data correct as at August, 2023. Source - Trustpilot.

Our Purpose So that our customers, people & communities thrive.

About Us

We are not a franchise – we are one single team spread over multiple offices, strategically placed across the north and surrounding suburbs of Melbourne. Nelson Alexander has been offering a premium and unique experience to our customers, since we were established in 1971.

We believe our core values, which are based on trust, respect and generosity provide the foundations to enable the delivery of the highest quality service when leasing your property.

Each staff member has a stake in our customer’s success, and in turn, our success. Our Property Managers are passionate about teamwork, working collaboratively towards common goals and fostering a shared vision of the future.

Our connection with the local communities we serve runs deep within our company’s culture, and we are active and passionate about delivering meaningful responses to the needs of worthwhile causes. The Nelson Alexander Charitable Foundation was established in 2005 to provide a platform for staff participation in community service and since its inception has donated over $4.3 million to individuals, charities and groups within our local community, with a particular focus on youth, education and alleviating disadvantage.

Property Managers that know the local area better than anyone.

We know your area and everything a Renter needs to feel a part of the community. Your property location is an important consideration for prospective Renters, whether they’re looking for transport, schools, shops, food or entertainment - our Property Managers know the area better than anyone.

Our Network, Your Advantage

Our multi-office network creates a link across Melbourne suburbs generating more exposure, instantly increasing the Renter pool for your property.

We are not a franchise; our offices work together—collaborating and sharing information to successfully lease more properties.

Our network of interconnected offices provides your investment with more exposure, creating a ripple effect throughout the marketplace.

An agency with a long history of proven success.

Setting the Rent

The difference between a vacant property and one with Renters is setting the appropriate rent.

One of our first tasks will be to assess your investment and determine the rental income you can expect to receive. This will reflect the property’s condition, supply and demand, economic conditions, and local market trends.

We may recommend some improvements to help attract quality Renters.

Choosing a Renter

It’s simple: we don’t enter into Residential Rental Agreements with anyone who doesn’t meet our strict criteria.

Our screening process is thorough and includes checking rental and employment history, references from previous Rental Providers and agents, and current and former employers.

Renters are always chosen in consultation with you. We’ve worked hard to earn our reputation for finding excellent Renters; we guard it proudly.

We’re proud to be part of a community.

We know the local businesses and the Renters that make up the fabric of the community; encouraging your Renters to lead an active lifestyle.

An agency specialising in our positive experiences.

Our Team

We’re

our industry,

thinking to progress our trade to achieve the best outcome.

We are a team of effective communicators, passionate about property and bursting with local expertise. We instil our Rental Providers & Renters with confidence by being the best at what we do.

Our Property Managers stay with us long term, thanks to our culture. Professionalism, skill and care are what you can expect from us.

leaders within

challenging our

Our Approach

Renters Vetted

Thorough screening of potential Renters against our strict criteria and the recommendations are made to you, the Rental Provider

We make it simple. Using scalable efficiencies and improved processes, enabling us to spend more time communicating with you and less time on distractions.

We provide the Renter with keys upon

Successful Renter Selected

We take care of all the details; paperwork, induction of Renters, signing of the rental agreement, bond and rent payment

Inspections & Reports

The first inspection is scheduled to take place 6 months after the lease commences and then every 6 months thereafter.

We help over 40,000 customers find their new home each year.

Prospective Renters can apply for your property by visiting the Nelson Alexander website and applying online using Sorted.

Sorted is a world class property management application system, including ID management, document storage and reference checking that then streamlines the rental agreement signing process.

Rental Agreements generated through Sorted are returned in half the time compared to competitor applications, resulting in a Renter being placed in your home sooner.

We understand the value of finding the best Renters for your property and the local community, and work tirelessly to ensure we do.

Everything you need, in one App

Your Ticket to First Class Property Management.

With next gen software supporting our property management processes you will be able to experience a more engaging relationship with Nelson Alexander.

Via the Nelson Alexander App, Kolmeo helps Rental Providers and Renters streamline their property management experience by transforming day-to-day tasks, such as payments and maintenance.

Traditional ways to transact are a thing of the past, with Kolmeo, Rental Providers will have the flexibility of how they are paid and if we pay your bills, how these are paid. Renters also have the option to pay their rent via Direct Debit, reducing the risk of arrears.

With a fast-paced environment, we are constantly evolving and updating our processes, and can’t wait to share our future developments with you.

We understand the value of finding the best Renters for your property and the local community, and work tirelessly to ensure we do. Sorted is a world class property management application system, including ID management, document storage and reference checking that then streamlines the rental agreement signing process.

Prospective Renters can apply for your property, by visiting the Nelson Alexander website and applying online using Sorted. Rental Agreements generated through Sorted are returned in half the time compared to competitor applications, resulting in a Renter being placed in your home sooner.

Our Services

Lease & Bond

We prepare all documentation, including the Residential Rental Agreement along with any extra negotiated terms, and the Condition Report. Any additional documentation that may be required under the Residential Tenancies Act will also be prepared.

• We arrange for the Renters to sign the Rental Agreement

• We collect and receipt the bond and rental payment for the first period of the Residential Rental Agreement

• Advise the Renter of their rights and responsibilities under the Residential Tenancies Act. Lodge the security deposit with the Residential Tenancies Bond Authority in accordance with the Residential Tenancies Act

• Conduct rental reviews, and administer Residential Rental Agreement renewals as agreed. We encourage our Rental Providers and Renters to renew the lease whenever both parties are happy to do so; it gives everyone far greater security

Protecting & Maintaining

We take the care and protection of your investment property seriously. It needs to stay in good condition to retain your current Renters and to attract future quality Renters.

• We establish and maintain the property and Renter records

• We have a list of trusted quality tradespeople or you can use your preferred

• With your approval, respond to all maintenance issues on your behalf

• Deduct maintenance costs from rent with your approval

• Conduct final inspections and organise any repairs and bond claims

Rental Inspections

Our policy is to inspect every property twice a year. The first inspection is scheduled to take place 6 months after the lease commences and then every 6 months thereafter. You are welcome to attend all routine inspections.

In each case, you are supplied with:

• General condition property report including photos

• Report on whether the Renters are maintaining the property as agreed

• Recommendations for maintenance and improvements

Rental Statements

Our statements are sent on the 1st of the following month.

• We can pay all disbursements on your behalf. This includes property maintenance invoices, council rates, water rates, insurances and body corporate levies from the rent collected should you wish. All at no extra cost- it’s part of our service

• Invoices are attached to your statement for tax purposes

• Detailed statements are provided at the end of every financial year

Dealing with Arrears

The risk of arrears is minimal due to our efforts in finding the best Renters. But if a Renter does fail to pay their rent on time, our policy is:

• 4 days overdue: The Renter will be informed that payment is in arrears - a request for payment is made. You will be notified that rent is outstanding

• 10 days overdue: The Renter is informed that they will be issued with a Notice to Vacate unless the payment is made within five days

• 15 days overdue: You will be contacted for instructions on issuing a Notice to Vacate and commencing tribunal proceedings. If circumstances demand it, we recommend the issuing of this notice to protect both you and your investment

Transferring From Another Provider to Nelson Alexander

Changing from another Property Management service is a simple process. All you need to do is contact us and we’ll take care of everything.

• We will arrange the transfer of management of your investment property or properties. This can be done even when a fixed term residential rental agreement is in place

• No costs are involved in a transfer

• Your current agent cannot apply penalties unless you agreed to these in your management agreement. Talk to us if you are unsure

• Once an agreement has been signed and you provide Nelson Alexander with authority to act on your behalf, we arrange for all relevant paperwork and keys to be collected from your previous agent. We will contact the Renters to reassure them there will be little disruption, arrange an inspection and start the process of delivering the level of service we know you expect

Marketing & Advertising

Your property will be seen by more people wanting to live in your area. Our significant market share and marketing expertise increases your property’s exposure and is key to our leasing success. We field thousands of enquiries from interested Renters each and every month.

Online

90% of people search online first when looking for a property. We’ll ensure maximum market exposure by advertising on nelsonalexander.com.au which receives approximately 153,500 visits each month resulting in maximum exposure for your property.

We also include listings on:

• domain.com.au

• realestateview.com.au

• property.com.au

Social Media

Using your Property Manager’s knowledge of the local market we strategically collate an audience profile to advertise to the right renter.

For Lease Boards

Our highly recognisable 8x3 boards get a lot of attention. We often receive enquiries from prospective Renters who were not thinking of applying for a new property until they spotted one of our boards on a property they love.

Weekly Rental List

Every currently available and forthcoming property is detailed on our weekly rental list online. Open Monday through Saturday, we can deal with all expressions of interest promptly. We also conduct regular open for inspections and private appointments as often as necessary to successfully lease your property.

Your property’s marketing must be second to none. Our award winning service and presence rivals the best in the world.

Premiere+ Listing

We list your property as Premiere+ on realestate.com.au - meaning, your property is seen by more prospective Renters and enables additional benefits for property exposure through a listing bump, in addition to your automatic rotation to the top of the search results every 15 days.

Largest Listing

Be front of mind in your local area, showcasing your property with the largest listing tile on the Rent section, above all Highlight rent listings.

Premiere + For Life

Pay a one-off fee and enjoy unlimited Premiere+ listing for the duration of the listing life.

Rent eBrochure

Users of realestate.com.au looking at similar properties, will receive an email alert at the beginning of every campaign, and another optional eBrochure.

Listing Bump^

Bump your listing to the top of the search results, when it suits you, available once for each campaign.

Benefits For Your Property

Number of views *

1.5 x Compared with a Standard listingˆ

1.8 x Compared with a Standard listingˆ

Number of times seen *

An agency you can expect more from.

Leasing & Management Outlay

Our leasing and management fees reflect the impeccable levels of service provided by us.

Management Fee

A monthly fee on the rent collected, plus any out of pocket expenses including the administration fee

Leasing Fee

Covers reference checking, securing Renters, placing them in the property, and completing a condition report

Releasing Fee

Releasing fee covers the negotiation and completion of a further fixed term rental agreement

Advertising

Actual costs as agreed with you

Outgoings

As authorised and incurred

Professional Photography

Actual costs as agreed with you

With changes to the Residential Tenancies Act which came into effect on 29 March 2021 we have partnered with Detector Inspector to assist our rental providers comply with these amendments.

These changes include the requirement for rental providers to carry out mandatory safety checks including but not limited to:

• Annual smoke alarm servicing

• Gas and electrical safety check every 2 years

Services must be completed by qualified trades, and a report produced containing the gas plumber and electrician’s licence details.

Detector Inspector offer a simple cost effective solution to meet these safety check requirements – several subscription packages are available. Please speak to your property manager for the most applicable package and the current costings.

We’re experienced - managing over 16,500 properties.

Detector Inspector

The Safer Home Package

Inclusions

• Free same-day callout to investigate urgent faulty or damaged smoke alarms reported before 2pm

• Urgent after-hours attendance related to included works

Exclusions

• Rectification costs in respect of smoke alarms linked to a security system or a fire indicator panel

• Replacement of excess smoke alarms

• Special order smoke alarms required to maintain interconnection within a network of smoke alarms

• Painting/plastering of damaged area revealed when a smoke alarm is relocated or replaced New installation of mains powered smoke alarms (quotes provided as required)

Free callout to investigate any faulty gas appliance or gas safety concern including pilot light relights and standard thermocouple replacement

Free rectification of certain compliance issues including basic PTR line extensions, reconnection of minor loose ductwork, minor flue repositioning, securing of freestanding oven, gas regulator rotation and gas cooktop raising

Urgent after-hours attendance related to included works

Appliance replacement

• Major flue, ducting , heater relocation

• Regulator relocation

• Gas leak repair

• PTR line installation Callouts/rectification for recurring faults where recommended rectification declined by owner

Free callout to investigate any electrical fault or electrical safety concern

Free replacement of faulty standard light switches, power points and switchboard items

• Urgent after-hours attendance related to included works

Servicing of inaccessible appliances, installations or fittings and solar installations

Non-standard light switches, power points and switchboard item

• Light fittings and replacement cabling

• Switchboard upgrades

• Appliance breakdowns (e.g. dishwasher not operating correctly)

• Callouts/rectification for recurring faults where recommended rectification declines by owner

Our Offices

nelsonalexander.com.au