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50 ACCA
55 ACCA
EXECUTIVE DIRECTORS
Steve Nobbs
Executive General Manager Cemeteries & Crematoria
Invocare
p: (02) 9978 5200
e: steve.nobbs@invocare.com.au
ACCA SECRETARIAT
Suite North 1, 215 Bell Street
Preston, VICTORIA, Australia 3072
p: (03) 9863 6914
f: (03) 9863 6901
For information on advertising in ACCA News or to contribute content, please contact:
Founded December 1985
ACN 009 555 426
PRESIDENT
Lauren Hardgrove
Chief Executive Officer, Catholic Metropolitan Cemeteries Trust, NSW
p: (02) 9649 6423
e: laurenh@catholiccemeteries.com.au
VICE PRESIDENT
David Molloy Manager, Nudgee Cemetery & Crematorium, QLD
p: (07) 3622 9690
e: molloyd@bne.catholic.net.au
Joe Fortuna
Director of Finance
Chief Finance Officer
p: (08) 9383 5266
e: joe.fortuna@mcb.wa.gov.au
Ben Kelly
Coordinator City Cemeteries
Community Venues & Services
City of Gold Coast
p: (07) 5582 9021
e: bekelly@goldcoast.qld.gov.au
Chris Harrington, Editor at: admin@accaweb.com.au
Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.
Graphic Design by Dean O’Brien
GOLD SPONSOR
PLATINUM SPONSOR
BRONZE SPONSORS
SILVER SPONSOR
C Ashton Shirley (Dec)
October 1985 - June 1987
Graeme MacGill (Dec)
June 1987 - October 1987
Ian Roddick
October 1987 - October 1990
Kevin Crowden (Dec)
October 1990 - October 1993
David C Blake OAM
October 1993 - October 1997
Peter MacLean AM PSM JP
October 1997 - October 1999
GENERAL SPONSOR
Koos Adrichem
October 1999 - October 2001
Bruce Macumber
October 2001 - October 2003
James McKay
October 2003 - October 2005
Pieter den Boer
October 2005 - October 2007
Darryl Thomas OAM
October 2007 - October 2009
Brendan O’Connor
October 2009 - October 2010
Bryan Elliott
October 2010 - October 2012
Armen Mikaelian
October 2012 - October 2014
Peter O’Meara (Dec)
October 2014 - October 2016
Peter Deague
September 2016 - June 2017
Darryl Thomas OAM
June 2017 - October 2019
David Molloy
October 2019 - October 2022
In writing this report to ACCA Members and industry colleagues I have reflected on all that has happened in my first year as President of ACCA. Emerging from the COVID pandemic has certainly changed the way we work and it has also changed the way our bereaved communities are engaging with our cemeteries and crematoria. One example of these changes is the fact that many of our organisations are now providing live streaming services for funeral ceremonies in our chapels and reflection spaces, which is something that was put into the spotlight during the periods of COVID based restrictions which limited the number of people allowed to attend funeral services.
During this time, ACCA Education received an increased level of interest from cemeteries and crematoria around participating in online training workshops. Topics such as Vicarious Trauma; Managing Challenging Behaviours; Professional Boundaries; Supporting Grieving Clients; were all taken up by ACCA members and industry colleagues. It has been pleasing to see many of our allied industry stakeholders participating in these training workshops along with ACCA Members, and shows a level of collaboration that will be of great benefit to all.
This time of year is also the time when we renew our ACCA memberships for the coming 12 months. I am pleased to report that the membership renewal process has seen members maintaining their connection with their association through their membership and this gives us the support to continue to provide members with the information and benefits that they are looking for.
In my last report I advised that we had engaged an external consultant to commence a review of the ACCA Strategic plan. Interviews with ACCA Members and
other industry stakeholders informed the ACCA Board and Executive of some of the key things that they believe are important for ACCA to focus on. ACCA CEO Chris Harrington and his team at head office have embraced this information and have already initiated changes to the Annual Conference format by including break-out sessions and interactive panel discussions to allow for greater participation from conference delegates and increased learning opportunities.
I have also had recent meetings and conversations with some of our industry’s key personnel including those representing some of the state cemetery & crematoria associations. We have held purposeful conversations around greater collaboration and ensuring that we are providing our respective memberships with valuable information and learning opportunities. These conversations will continue and I will keep members updated with their progress.
Speaking of the annual ACCA Conference & Trade Exhibition, Program and Registration details have been sent to ACCA Members and all other allied industry stakeholders. Registrations are coming in think and fast and we expect a fully subscribed conference this year with upwards of 200 people attending. The Trade Exhibition is also showing keen interest from industry suppliers. If you haven’t registered for the conference please do so at your earliest opportunity. It will be terrific to see many industry delegates at the Pullman Hotel in Melbourne in October.
Myself and our CEO Chris Harrington have been attending some of our allied industry association’s annual meetings and it has been an excellent opportunity to share mutual developments and initiatives between our associations and highlights the importance of maintaining our strong relationships.
I would like to thank the ACCA Corporate Members and Suppliers who have committed to ACCA this year as Annual Sponsors. It is great to see these organisations support the association through sponsorship, and their contribution allows us to continue the important work of delivering valuable information to members and to facilitate high class conferences and trade exhibitions for the industry here in Australia. Your support is very much appreciated.
ACCA, like many organisations, are conscious of being sustainable in our operations wherever possible. The Winter edition of our quarterly industry magazine ACCA News, was the last one to be printed and posted to ACCA members and magazine subscribers. In future, the ACCA News will be provided to all members and subscribers in electronic format only. And we encourage all those who receive the national industry magazine to share it with their staff.
I was also pleased to hear of the new membership applications received recently from the Adelaide Cemeteries Authority (SA) and the Box Hill Cemetery Trust (VIC). These two cemeteries have made significant contributions to the industry over many years and it is terrific to have them re-engaged with ACCA.
In closing I hope to see many of you in Melbourne at the Annual ACCA Conference & Trade Exhibition in October. The conference is an excellent way to connect with your industry colleagues, to share problems and solutions, and to keep the fabric of our industry strong.
Yours Sincerely
Lauren Hardgrove ACCA PresidentThe Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.
Full Membership:
Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.
SUITED TO CEMETERIES AND CREMATORIA
Corporate Membership:
Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/ or other members.
SUITED TO INDUSTRY SUPPLIER COMPANIES
Affiliate Membership:
Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.
SUITED TO FUNERAL DIRECTORS
ACCA MERCHANDISE
How to Order
Please visit our webpage at accaweb.com.au/publications/ resources to download the Order Forms and return to the Secretariat.
ACCA Brochures
The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a take-home brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.
The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia. Via electronic distribution, the readership is estimated to be over 2,000 within Australia and also internationally. The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.
Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au
ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.
To order additional copies, of ACCA News please contact the Secretariat or download a form at: accaweb.com.au/publications/accanews
LIFE MEMBER HONOUR ROLL
Koos Adrichem
David Beames
John Campbell
Pieter Den Boer
Keith Joyce (Dec)
Karen Hinrichsen
David Lusby (Dec)
Peter Maclean AM
Bruce Macumber
James Mckay
Lawrie Miller OAM
Brendan O'Connor
Tony O’Connor (Dec)
Greg Taylor (Dec)
Darryl Thomas OAM
Full Memberships, Corporate Memberships and Affiliate Memberships Available. Contact the Secretariat today or download an application form from the website: accaweb.com.au/about/join-acca
ACCA SECRETARIAT:
Suite North 1 / 215 Bell St, Preston VIC 3072 Australia
T: +61 3 9863 6914 F: +61 3 9863 6901
E: admin@accaweb.com.au
W: accaweb.com.au
What is your full name, title, company name?
Anna Corcoran Team Leader – CemeteriesQueanbeyan Palerang Regional Council
How long have you worked in the cemeteries/ crematoria industry and what do you like most about your role?
I became the team leader of Cemeteries for the Queanbeyan Palerang Regional Council in June 2019, prior to that I have assisted the previous team leader since 2015 when she was away on leave. My favourite part of the job is the interaction with families and being able to assist them at a very vulnerable time in their lives.
Who or what has influenced you most professionally?
When I was a young person my mother and I used to visit cemeteries which sparked an interest in cemeteries. When I started working with QPRC I was exposed to work at the cemetery and that ignited my interest in cemeteries once again.
What are some notable/unique differences in this role compared to your previous role?
In this role I’m more in touch with people’s feelings and have a hands-on approach to people in need. I previously worked in an area where there was less emphasis on the emotional side of people and more emphasis on the matter-of-fact side of things. My current role is much more rewarding, and I enjoy coming to work every day.
What are some things that are on your ‘bucket list’?
Skydiving was on there but that has already been ticked off. What I’d like to do next is visit Lapland and sleep under the northern lights in a tree house.
What do you love to do away from work when you have time?
I enjoy gardening and spending time at home with my family and my cats, George and Claude.
What is a favourite memory of yours?
One of my favourite memories is when I used to visit Galong Cemetery with my mother. We would always have a laugh and at the end of a cold day we would stop for hot chocolates at Binalong on the way home.
Finish this sentence - ‘Nobody likes a …’
…’Nobody likes a pothole!’
Facultatieve Technologies (FT) with over 140 years of experience in cremation is the international market leader in the design, construction and maintenance of cremation and filtration equipment.
Our products meet the most stringent environmental legislation and we offer cremation solutions worldwide together with a full range of cremation equipment including coffin loaders, cremulators and ash transfer cabinets.
In addition, our dedicated customer care department offers full support and back up and our on-line diagnostics means that we can view any problems remotely and often solve them without the need for an engineer to attend site.
Facultatieve Technologies gives advice and support on the whole cremation process. Our product range is extensive and we are therefore able to supply the ideal product in any situation. Facultatieve Technologies provides excellent support and maintenance services anywhere in the world.
FT benefits from knowledge and experience of cremation dating back to 1874.
Feel free to contact us:
T: +44(0)113 276 88 88 M: + 61 477 057 799 E: info@facultatieve-technologies co uk or mark rothery@ftaustralasia com
www.facultatieve-technologies.com
Outdated practices reliant on disjointed systems and multiple sources of data means even the most routine tasks can take longer than they need to.
That’s why we’ve created a cloud-based deathcare management solution with cemeteries, crematoria and funeral homes in mind.
Scheduling, deeds, plots, inventory, finance, contracts, mapping and more – all of your essential functions seamlessly integrated for more streamlined processes, smarter workflows, better communication, and increased efficiencies.
All at your fingertips.
As the saying goes, mistakes happen, but when it comes to cemeteries and crematoria errors can have a profound impact not only on the organisation and its staff, but on families and customers.
Imagine, for example, a family visiting a loved one’s grave only to find that the plot has been mislocated, or that having visited the same grave for years, discovering that it actually belongs to someone else…
…or having secured a pre-need contract, discovering at time of need, that the plot has been double-sold and is unavailable?
...or incorrect record keeping creating compliance issues, and more time than spent on routine tasks; communication breakdowns leading to misunderstandings between staff, slowing productivity and affecting morale.
How might we then quantify the impact of those errors?
With that in mind, let’s look at the true cost of errors for operators - why they happen, what the consequences are and how they can be mitigated through proactive strategies and cemetery management software.
Unfortunately errors do happen - they happen for all sorts of reasons, but quite often, they are completely avoidable.
We’re all human, and all subject to making mistakes, but within the complexities of cemetery and crematorium operations, the likelihood of these happening can be increased by a number of factors. Here are just a few::
Effective communication is crucial to ensure operations run smoothly, and so, ineffective communication channels can often lead to errors. Misunderstandings, misinterpretations, or inadequate transfer
of information can all contribute to the mishandling or slowing of services that can ultimately result in poorer experience for families.
Pulling information from a variety of sources means that staff play the role of detectives, piecing together information to complete the whole picture. Multiple data sources can often provide conflicting information, while systems that aren’t linked or updated in real time can also result in double or triple entry.
In a similar way, poor or outdated manual record-keeping practices, such as incomplete, inaccurate or hard to find documentation can also result in errors. Likewise, changes in record keeping over time with missing or incorrect information about interments, burial plots, ownership records etc. can lead to confusion over inventory.
We all feel time pressures at work from time to time, and within cemeteries and crematoria, high or increasing workloads, tight schedules, can cause time pressures, which if not managed correctly, can create an environment where tasks are rushed, critical steps skipped, or important details overlooked.
Without clear, standardised processes, inconsistencies in how work is carried out, or how data is captured can occur. With no clear guidelines or procedures in place, tasks may be carried out differently across departments or important steps overlooked, again leading to miscommunications, a lack of uniformity in service delivery, or errors in handling and processing documentation.
Inadequate training may result in a lack of the necessary knowledge and skills to handle complex procedures, use equipment properly, or adhere to best practices. Without quality control measures in place, the resulting errors may go unnoticed or unaddressed, and without proper oversight and auditing processes, in place specific non-compliance issues may go unnoticed, increasing the risk of regulatory violations.
From legal battles and compensation claims, to the costs of rectifying errorsmistakes can have a significant financial impact on your business. Consider, for example, the expenses involved in corrective measures such as reburials or monument replacements resulting from misidentified burial plots or mishandled interments, and the potential legal fees and settlements resulting from lawsuits and compensation claims.
Then consider the reputational damage that may incur, with negative word-ofmouth, social media backlash, and online reviews deterring potential customers, and resulting in reduced revenue. How difficult would it be to rebuild that trust and restore your reputation?
Reputational damage, customer dissatisfaction, or the loss of existing or potential customers needn’t only come from headline news - getting customer service right first time is important.
Errors in record-keeping or communication leading to the incorrect information being provided to customers can also cause frustration and dissatisfaction, while poor service delivery, such as errors in scheduling, or during the sales process can lead to negative experiences for
families, resulting in a loss of trust and future business.
From an operational perspective, errors in cemeteries and crematoriums can cause significant operational disruptions. Critically, inaccurate record-keeping may lead to potential safety hazards, where risk assessments are not carried out to schedule, or plots or memorials misidentified, posing health and safety risks to staff and visitors.
Specifically, errors in risk assessments can have wider implications in terms of noncompliance with regulatory requirements - errors in record-keeping impacting on requirements for accurate record-keeping of interments, ownership, cremations, grave plans and other relevant information.
In the shorter-term, inefficient processes, mismanagement of resources or poor communication can lead to a number of service disruptions, for example, delays or interruptions in burials or cremations, or work orders not being carried out correctly.
Errors also cost time - time spent investigating the issue, reviewing documentation, reconciling discrepancies and communicating with affected stakeholders - all diverting resources and attention from other essential tasks, and potentially causing delays in other aspects of cemetery operations.
That all said, when working within an industry with empathy at its core, what does that cost look like from a human perspective - both for your families and your staff?
Errors can have profound human costs, exacting an emotional toll on familiescreating additional layers of distress during an already challenging time. As mentioned, misidentified or mislocated burial plots can lead to visiting the wrong gravesite, impacting the ability to gain closure, or disrupt the ability to properly memorialise loved ones.
Mishandled remains, such as misplaced or mixed ashes due to mislabelling or errors in record-keeping can also cause
emotional pain for families who have entrusted their loved ones to the care of the facility.
Inaccurate record-keeping or communication errors can also result in delays or mistakes during memorial or funeral services, compounding grief and straining relationships, eroding trust and leaving a lasting impact on perception.
In terms of your staff, a culture in which errors are common can negatively impact morale and productivity, creating a stressful working environment and affecting team dynamics.
And importantly, being committed to providing empathetic care, when errors do occur that affect families, they may feel personally responsible, experiencing guilt or even anxiety.
The main causes of errors within cemeteries and crematoriums quite clearly point to a number of strategies we can put in place to mitigate them. Here are a few ideas:
1. Implement a Cemetery Management Software System that integrates all of your essential functions with digital mapping systems into a single platform. All of your information in one place, updated in real time and accessible by everyone from anywhere means streamlined processes, smarter workflows, improved recordkeeping accuracy, better visibility of your inventory and enhanced communication.
2. Establish clear policies and standard operating procedures (SOPs), regularly review and ensure they’re communicated to staff;
3. Invest in staff training and education and encourage ongoing professional development to keep everyone updated on industry best practices.
4. Establish robust quality control measures to monitor and review processes, procedures, and data accuracy, while being sure to conduct regular audits;
5. Improve communication and collaboration by fostering a culture of open and effective communication among all
staff and departments;
6. Conduct regular risk assessments and implement mitigation strategies that look for safety hazards, compliance risks, and operational vulnerabilities.
7. And importantly - actively seek feedback from families, visitors, and staff to identify areas where errors commonly occur and implement measures to prevent them happening again.
The true cost of errors for cemeteries and crematoriums extends far beyond financial concerns. The human impact on families and staff, the risks to longevity, and the protection of legacy all emphasise the need for preventing errors.
By understanding why they happen and recognising their implications, we can work towards introducing better practices. For more, visit:
https://www.plotbox.io/en-au/
variety
passionate about deathcare management. PlotBox is a cloud-based deathcare management solution that facilitates cemeteries, crematoria and funeral homes in operating to world-class standards. For more on PlotBox, visit: www.plotbox.io or email: info@plotbox.io
marketing roles and
In our ever-evolving world, legislation serves as a cornerstone for establishing order, safeguarding rights, and shaping the future we envision. As we embark on this journey of progress, it is crucial to stay informed about the dynamic shifts in laws and regulations that affect our daily lives. Over the last six months, there have been significant and sweeping changes to the legislative landscape, and understanding these pivotal changes is essential for individuals, leaders and businesses alike.
From 6 June 2023, changes to the enterprise bargaining system came into place. This includes:
• The introduction of multi-employer bargaining.
• The introduction of a new mechanism to help break deadlocks in enterprise bargaining by way of the Fair Work Commission being empowered to arbitrate an outcome if it is reasonable.
A number of changes will be made to the National Employment Standards (NES) right to request flexible work. This includes:
• More employees being eligible to request a flexible working arrangement, including pregnant employees or employees (or their immediate family member) experiencing family or domestic violence;
• A greater requirement to engage and consult with employees before refusing a request for flexible working arrangements; and
• Power for the Commission to conciliate and arbitrate disputes about requests for flexible working arrangements.
These changes came into effect on 6 June 2023
Pay secrecy clauses, which operate to prevent employees from disclosing
their salary, bonuses and other financial incentives, have been prohibited since 7 December 2022.
There is the potential for civil penalties if:
• An employment contract (or contract variation) is entered into on or after 7 December 2022; and
• It is inconsistent with the new ‘pay secrecy’ workplace rights; and
• It is not varied to remove that inconsistency before 7 June 2023. Employers could be exposed to civil penalties of up to AU$66,000 per contravention.
Currently, employees are entitled to up to 18 weeks of government-funded paid parental leave for a child born or adopted before 1 July 2023. Only six weeks of paid leave can be taken flexibly - the balance of 12 weeks must be taken as a single block of leave. Dads / Partners are entitled to two weeks of paid leave.
From 1 July 2023, the entitlements for both parents have been combined to provide for 20 weeks of paid leave to be shared between both parents in a way that suits the needs of the family. The 20 weeks can be taken flexibly, and the requirement to take a 12-week block has been removed. Employers who provide additional parental leave entitlements should consider how the amendments interact with existing policies. Staff with management responsibilities of employees taking parental leave should also be informed of the changes and encourage discussion with employees around how they may intend to access the parental leave entitlements.
The Fair Work Amendment (Paid Family and Domestic Violence Leave) Act 2022 introduced a 10-day paid family and domestic violence leave entitlement under the NES commencing on 1 February 2023
for employers with a staff headcount of more than 15 people as of 1 February 2023; and 1 August 2023 for employers with a staff headcount of 15 or fewer people as at 1 February 2023.
Full-time, part-time and casual employees may apply for paid family and domestic violence leave if:
• they experience family and domestic violence
• they need to do something to deal with the impact of the family and domestic violence
• it is impractical to deal with the family and domestic violence outside their ordinary hours of work
An employer may ask an employee to provide evidence that would satisfy a reasonable person of the employee’s need to take paid family and domestic violence leave. Evidence may include, but is not limited to, documents issued by police or the court, family violence support service documents or statutory declarations. Failure to comply with an employer’s request to provide evidence may result in the employee being deemed ineligible for paid family and domestic violence leave.
The Workplace Gender Equality Amendment (Closing the Gender Gap) Bill 2023 was introduced into Parliament on 8 February 2023. This Bill has now passed both houses, and received Royal Assent on 11 April 2023.
Employers with at least 100 employees have previously been required to provide a report to the Workplace Gender Equality Agency (WGEA) across six indicators - including gender pay equity, gender composition, workplace sexual harassment, recruitment and promotion, gendered work segregation and leave and flexibility.
As a result of the recent changes, the WGEA will now publish information received from individual employers (where previously, this information has been
disclosed by WGEA on an industry-wide, anonymised basis).
The first period that this is applicable to relevant employers (which are not Commonwealth sector employers) is the period between 1 April 2022 and 31 March 2023. This information will be published in early 2024 and will be available for public viewing on the WGEA website. WGEA will publish the second round of information in late 2024 or early 2025.
The Federal Government’s AntiDiscrimination and Human Rights Legislation Amendment (Respect at Work) Act 2022 (Respect@Work Act) is now law. The Respect@Work Act implements further recommendations of the Australian Human Rights Commission’s (AHRC) landmark Respect@Work: National Inquiry into Sexual Harassment in Australian Workplaces 2020.
Most significantly, the Respect@Work Act amends the Sex Discrimination Act 1984 to introduce:
• A new positive duty on employers and PCBUs (“Persons Controlling a Business or Undertaking”) to take reasonable and proportionate measures to eliminate, as far as possible, sexual harassment, sexbased discrimination and harassment, hostile workplace environments and victimisation. The Act expressly acknowledges that the new positive duty does not limit or otherwise affect a duty that an employer or PCBU has under work health and safety legislation.
• An express prohibition against subjecting another person to a hostile workplace environment on the grounds of sex.
• A lower threshold for sex-based harassment, by requiring the conduct to be ‘demeaning’ rather than ‘seriously demeaning’.
The changes represent a significant and qualitative shift away from a complaint-based system to one where an organisation must proactively prevent its employees, workers, agents, and the organisation from engaging in discriminatory/harassing conduct. An organisation is also responsible for protecting its employees and workers
from being subject to discriminatory/ harassing conduct by third parties, such as customers and clients.
The AHRC will also have the power to monitor and assess compliance with the new positive duty and to inquire into systemic unlawful discrimination as part of changes introduced by the Respect@Work Act. These powers come into force on 12 December 2023 and allow the AHRC to, amongst other things, publish compliance notices.
On 10 November 2023, significant changes to Australia’s unfair contract terms (UCT) regime come into effect. Australia’s UCT laws will now apply to more businesses and a broader range of contracts, and potentially severe penalties will apply to those parties who include or rely on a UCT.
The Treasury Laws Amendment (More Competition, Better Prices) Act 2022 (the Act) received Royal Assent on 9 November 2022 and introduced a host of changes to the Competition and Consumer Act 2010 (Cth) (CCA) and the UCT regime.
The UCT regime applies to standardform contracts with consumers or small businesses. However, the reforms significantly expand the definition of ‘small business’ to include someone who employs 100 people or less (increased from 20) or any business with an annual turnover of less than $10 million.
A term is ‘unfair’ if it would cause a significant imbalance in the parties’ rights and obligations under the contract, is not reasonably necessary to protect legitimate business interests, and would cause detriment (financial or otherwise) if it were to be applied or relied upon.
The following kinds of terms have frequently been in the crosshairs of regulatory action:
• broad discretions for one party to determine matters or unilaterally vary terms, including prices or charges;
• termination or default rights that allow one party to suspend, terminate or take enforcement action against the counterparty for minor breaches or without reasonable time to fix;
• limitations of liability that purport to limit a party’s liability even where that party is, or ought to be, responsible (eg for its own negligence), or terms that purport to exclude statutory consumer rights;
• broad indemnities that indemnify a party for costs and losses that are outside the reasonable control of the counterparty;
• automatic renewal terms that automatically renew a contract with little or no notice of such renewal, thereby locking the customer into an extended contract; and
• early termination charges that impose break fees that do not reflect an organisation’s actual losses or a genuine estimate of such losses in a early termination.
The Attorney-General has released the Privacy Act Review Report (Report), which proposes expansive reforms to the Privacy Act 1988 (Cth) intended to strengthen and modernise privacy protections for Australians. The proposed reforms are allencompassing and touch on every aspect of how personal information is collected and managed and introduce a multitude of new rights for individuals.
The proposed changes aim to bring Australia’s privacy regime in line with other global jurisdictions and to address gaps in the regime due to the rapid and evolving changes in the digital landscape (such as the use of online behavioural advertising and facial recognition technologies).
Broadly speaking, the reforms dramatically increase:
• the types of information governed by the Privacy Act
• the application of the Privacy Act
• the number of obligations and steps entities need to take when handling personal information, and
• rights of individuals with respect to privacy and enforcement powers under the Privacy Act
As our cities continue to grow, green space is becoming increasingly limited – and the pressure development places on natural ecosystems means it is more important than ever to protect our native flora and fauna.
With this focus on natural spaces in mind, should we change the way our community views our historical cemeteries? Through Southern Metropolitan Cemeteries Trust’s (SMCT) Project Cultivate, a program re-imaging horticultural opportunities in cemetery grounds, the community has provided detailed feedback about their vision for Melbourne General Cemetery which may provide a blueprint for other SMCT historical sites.
At 170 years of age, the iconic traditional style site attempts to balance the needs of a functioning cemetery with the local community’s desire for a green sanctuary in the heart of the city. The site’s principal purpose will always be to maintain a peaceful atmosphere for families and visitors to reflect, but many respondents are already using the cemetery for passive recreation.
Research conducted ahead of the pilot found 63% of respondents believe cemeteries could also be used as ‘a natural space for the conservation of plant and animal life.’
• 71% use the cemetery as a short cut / through-route (e.g., to work, university, catch public transport)
• 52% are regulars, traversing the site multiple times a week
• 45% use the cemetery to exercise (walking / walking the dog, jogging, running, cycling)
SMCT CEO Laz Cotsios said it was clear that the local community was already using and celebrating Melbourne General Cemetery as public open space and his team are looking to enhance that experience through the Project Cultivate grassland restoration works.
“Project Cultivate is a long-term program that aims to elevate horticultural landscaping standards at SMCT’s key historical sites. The objective is to enhance the natural surrounds at our historical sites to support the unique needs of our heritage locations, community, and environment,” he said.
Through the project, organic mulch has been installed to 31% of the available open space (15% of total site, around 17.54 acres), to be followed by the planting of 127,000 indigenous grasses and wildflowers. These plants celebrate the site’s history, are ‘climate ready’, and will:
• improve soil quality, reducing the use of herbicide to manage weeds and limiting run off;
• increase vegetation at ground level, mitigating the ‘heat island’ effect across the site; and
• re-introduce locally native plants to improve climate resilience and encourage beneficial insects, animals, and birds to the space.
Project Cultivate is an innovative and practical outcome of SMCT’s Environmental Strategy, which also incorporates biodiversity initiatives including flora and fauna assessments, tree monitoring and protection, and integrated pest management programs. SMCT’s nine cemeteries already provide much-needed habitat for some of Victoria’s special native animals including the Common Blue-Tongue Lizard, Tawny Frogmouth, Powerful Owl, Bandicoots, and others.
Springvale Botanical Cemetery alone boasts more than 11,000 trees, with species from around the world – including eucalypts, elms, oaks, birches, and palms
– providing food for native and exotic animals, including the birds that attract birdwatchers’ clubs.
SMCT also protects and cares for a thriving reptile, amphibian, and marsupial population at Bunurong Memorial Park, 12 beehives at Springvale Botanical Cemetery, and the lizards, ladybirds, bats, and abundant bird life found across nine cemeteries and memorial parks.
Mr Cotsios said listening to Traditional Owners and understanding the types of flora that existed in the Melbourne General Cemetery area pre-colonisation was critical to inform biodiversity.
“We’re listening to what the land needs. We’re working with our neighbours, our
colleagues, with Traditional Owners and with community to explore what could be and how we can re-imagine a more sustainable future together.
“We can’t start again, but we can bring back some of the plants and hardy foliage that came before us.”
Discover more about Project Cultivate at smct.org.au/cultivate
Purewa Cemetery and Crematorium in Auckland, New Zealand has been recognized for its strong commitment to conservation and environmental practices, by being the inaugural winner of the Green Award from the New Zealand Cemeteries and Crematoria Collective (NZCCC).
The award acknowledges Purewa’s rainwater harvesting project, which started in 2021, with reroofing the cemetery’s two chapels to allow the collection of rainwater into three 30,000-litre tanks.
This water is then used to irrigate 16 of Purewa’s flowering, extremely popular kidney-shaped gardens where cremated ashes are memorialized on concrete beams at the gardens’ edge.
Further water conservation is achieved by using an automated watering system which controls the amount of water used during the cooler periods of the day when watering is most effective.
The new irrigation system is fitted with rain sensors which automatically uses rainwater first, saving both Purewa money and the Council-operated water supply.
In fact, Purewa General Manager Alastair Crombie says, Purewa saved 65 per cent of its overall water bill by harvesting rainwater, and because Purewa was in credit with the Council-owned Watercare provider when the project went live, Purewa didn’t need to pay a water bill for an entire year.
‘Receiving this Green award from our industry in New Zealand is a real thrill for the Purewa team. It’s a significant award and recognizes our on-going commitment to introducing environmentally friendly practices wherever we can throughout the cemetery,” he says.
Another environmental project being considered is the use of a grey water waste system to flush toilets and clean outdoor equipment in the cemetery workshop, which is currently under major upgrade and reconstruction.
Solar power is another possibility in the new workshop. It’s ideal as it can routinely charge batteries for equipment such as mowers, weed eaters and leaf blowers in after-hours periods, Alastair says.
“We are definitely committed to reducing our use of fossil fuels wherever we can,” he adds.
While acknowledging the present staff team, Alastair also pays tribute to the former Purewa Cemetery Trust Board Chairman, John Priestley and the current Chair Erica Jenkin, for their environmental foresight and engagement with new approaches to further enhance the cemetery.
“We are very fortunate to have a Board which draws on a wide range of skills and expertise such as governance, finance, engineering, legal and architecture to ensure Purewa remains at the forefront of cemetery and crematorium technology, innovation and management in Auckland,” he says.
Purewa is the second oldest cemetery in Auckland, being established by the Anglican Church in 1889. It covers 20ha (55 acres) in what is now the heart of the city’s eastern suburbs. More than 65,000 men, women, children and babies are laid at rest in the beautifully maintained gardens and open green spaces.
And then what?
Grief, something you all face every day. Its impossible to describe, no one person has the same experience. It is not something we “get over.” It is constant, where we are continuing to learn new skills to assist in living through it.
After the funeral is over or the ashes are interred, what support do you offer? We know grief unlike so many others in a world that does not want to talk about it until its “too late.” How are we encouraging conversations about it, not just while they are in our arrangement rooms and visiting a loved ones memorial?
ACCA Education has been offering members a variety of incredible online workshops to learn new skills in including; Managing Challenging Behaviours, Supporting Grieving Clients and more. So, while we are in the season of learning more and finding a way to continue to grow in this area, we wanted to share some additional resources that may assist you, your teams, and the families you care for;
The Good Mourning Podcast & Book - https://www.goodmourning.com.au/
“Not everything happens for a reason. Grief and life after loss with Lotte Bowser” Life-Uncut podcast episode - https://www.lifeuncutpodcast.com.au/
The Grief Gang Podcast Instagram account - @thegriefgang
Terrible Thanks for Asking Website & Instagram - https://ttfa.org/ & @ttfapodcast
Now What? Workbook - https://www.nowwhatgrief.com/
Doris Zagdanski’s multiple books - https://www.allaboutgrief.com/
Liz Crowe’s Little Book of Grief - https://lizcrowe.org/books/
Final Touch Australia is soon releasing a few resources that you will be able to have available for families to purchase or for you to provide as a gift on interment, collection of ashes, booking of a service and other touch points.
Thank you for all you do in the space of grief and memorialisation. An impossible time for many.
A n n u a l C o n f e r e n c e & T r a d e E x h i b i t i o n O c t o b e r 2 2 - 2 5 , 2 0 2 3 C o n f e r e n c e P r o g r a m & R e g i s t r a t i o n B r o c h u r e
We would like to thank our sponsors for their ongoing support and contribution towards the ACCA Annual Conference & Trade Exhibition. Click on each Sponsors logo for website access!
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ACCA has secured a special rate for conference delegates of $240 00 per night (standard room) Includes 1 (one) full hot buffet breakfast served in the Windows Restaurant.
Delegates also have the option to book a room at The Mercure which is the sister hotel right next door to the Pullman Hotel for $175 00 per night Includes 1 (one) full hot buffet breakfast served in the Windows Restaurant. *Limited rooms available
You can conveniently access the conference room from both hotels through the Pullman foyer
Address: 65 Queens Road, Albert Park, Melbourne Victoria 3004
Reception: (03) 9529 4300
Click here to book your accommodation now!
R e g i s t r a t i o n s w i l l n o t b e p r o c e s s e d w i t h o u t f u l l p a y m e n t A l l r e g i s t r a t i o n p r i c e s i n c l u d e G S T a n d a r e i n A u s t r a l i a n D o l l a r s ( A U D ) F o r c u r r e n c i e s o t h e r t h a n A U D , p l e a s e a d d $ 2 0 “ I n t e r n a t i o n a l T r a n s a c t i o n F e e ”
C a n c e l l a t i o n P o l i c y : R e g i s t r a t i o n c a n c e l l a t i o n s r e c e i v e d i n w r i t i n g b y t h e C o n f e r e n c e S e c r e t a r i a t ( a d m i n @ a c c a w e b c o m a u ) p r i o r t o F R I D A Y 2 9 t h S E P T E M B E R 2 0 2 3 w i l l i n c u r a $ 3 5 0 c a n c e l l a t i o n f e e T h e r e a f t e r , n o r e f u n d s w i l l a p p l y , h o w e v e r , t r a n s f e r o f r e g i s t r a t i o n s a r e a l l o w e d
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A very successful day was had by all on 21 June 2023 with the Maryborough Monumental Cemetery Qld celebrating its 150th Anniversary, otherwise known as the Sesquicentenary. The weather did not disappoint, as the day started off with Maryborough’s legendary Town Crier Ken Ashford welcoming guests who had come from far and wide to commemorate the occasion.
With guests seated alongside the heritage listed Mortuary Chapel, a Welcome to Country by the Butchulla people with a smoking ceremony, before Mayor George Seymour officially opened proceedings. This included a very informative speech by Maryborough Friends of the Cemetery on the history of the cemetery, followed by a talk from a lady named Dalerie Paterson who is a relative of the very first person to have ever been buried in the cemetery in 1873. She was a young girl named Ada Purser who died at the age of 7 years old. Her father John Purser had been instrumental in selecting the location of the new cemetery.
The Mayor then unveiled the Sesquicentenary Commemorative Plaque
at the Chapel, before taking guests for a short stroll through the cemetery grounds to the previously unmarked grave of Charles Heny Crystall. Charles was part of the contracting firm Crystall and Armstrong, which built many of Maryborough’s city buildings including the Maryborough City Hall. A dedication was conducted on the site after local monumental masons J Kirk & Son Monumentals had donated a granite plaque to identify the grave of man who had made significant contributions to the town that still remain today.
Guests then made their way back to the Chapel to enjoy a scrumptious morning tea provided by the Sunrise Rotary Club of Maryborough. Following refreshments, guests were invited to participate in some of the day’s activities which were conducted by volunteer members of the Maryborough District Family History Society. They included guided tours, symbolism talks and workshops on cleaning headstones, and had been carefully put together and repeated throughout the day to ensure that no-one would miss out.
During the guided tours, participants were provided with some fascinating insights into the symbolism of many of the different monuments throughout the cemetery grounds, which was very informative for both members of the public, and cemetery staff alike. Fact sheets on some of the various symbolisms were provided to guests to take home and no doubt encouraged them to continue
seeking further information on the history of some of the various structures and their origins and meanings.
Fact sheets were also provided to those who participated in the cleaning of headstones workshops. These workshops were very well attended, with people discovering the graves of relatives through family history research proving to become increasingly popular with patrons to the cemetery in recent years.
Guests were also treated to workshops and displays by the group ‘Urban Sketchers’ who set themselves up in various sites throughout the cemetery, demonstrating their craft and sharing their skills and knowledge on the various mediums used to create beautiful images of the cemetery’s structures and grounds.
Feedback from the attendees on the day was very positive, with just about every person who was there complimenting the Cemeteries team on the high standard of maintenance for the seven cemeteries the Fraser Coast Council are responsible for in the region.
Adelaide Cemeteries continue to be an industry leader when it comes to environmental initiatives. Among a host of new initiatives, they have recently received recertification of their ISO14001 Environmental Certification. They remain the first and only cemetery operator in Australia to gain this environmental certification which was awarded after a series of rigorous independent audits.
Other recent achievements include diverting more than 90% of waste from landfill, the addition of 24 wildlife boxes to encourage native fauna, 2,000 trees and plants in the expansion of Wirra Wonga – one of two natural burial areas in South Australia, and offering soft plastics recycling for staff. Their latest partnership with Trees For Life SA will see 12,500 trees and plants added to Smithfield Memorial Park over the next five years.
The new Evergreen Community Precinct at Enfield Memorial Park will also continue to innovate, with the installation of a world-leading cremator abatement system that reduce operational emissions by 90%. Scheduled to open in the coming months, Evergreen Community Precinct will also feature a café, florist and visitor centre alongside state-of-the-art reflection rooms and condolence lounges capable of hosting up to 500 guests.
There is a great deal of discussion around future technologies in the crematorium and reducing carbon emissions. Current techniques of using fossil fuels as the heating source have been in place for the best part of 100 years and the push to eliminate carbon emissions altogether is a significant challenge and will involve substantial financial expenditure both by the organisation and multiple layers of Government.
The modern crematorium has a number of opportunities to reduce its carbon emissions without the need of replacing existing equipment.
In Victoria, the issue of fossil fuel usage and now CO2 production by the burning of natural gas has become paramount due to the Victorian Government Emissions Reduction Pledge with key points being:
• Sourcing 100% of electricity from renewables by 2025
• Gas substitution in public buildings with aspirational targets for 2025 and 2030. So with this in mind, there are several pathways to reduce carbon emissions in the crematorium;
• Improve gas efficiency (see Quick Wins)
• Upgrade combustion systems to oxyfuel enrichment or oxy-fuel firing
• Convert equipment to hydrogen fired (blended or full) if hydrogen available at an acceptable cost and volume
By installing a high temperature probe in the waste gas stack and continuously monitoring oxygen levels in the waste gas stream it can be optimised for fuel usage and stack emissions during the cremation cycle. Via instrumentation, a feedback loop and an industrial PLC system the excess oxygen can be measured and controlled at the industry accepted 6%,
thus providing significant fuel reductions in the order of 30% during the cremation process. (1)
Simply monitoring the oxygen content alone and displaying it on an operator screen as some systems do cannot provide the fuel and hence carbon emission reductions that an advanced feedback system similar to the Major Advanced Oxygen Monitoring and Control System does.
The easiest way for the crematorium to reduce its carbon emissions is to schedule the day better. This involves
• Not starting the cremator at 8am just because that is when you arrive;
• Utilising an auto start feature to have the cremator ready only when the first cremation of the day is due to start;
• Minimise stand by time between cremations;
• Utilise a coolroom to bunch the cremations and conduct them one after another with minimal stand by time.
In a busy crematorium the implementation of a second shift will have a significant impact on the fuel usage of the cremator. Refer figure 1 below, this is a graph of average fuel usage in a cremator which has been started from cold, for example on a Monday morning.
As the refractory ‘soaks’ heat the need for natural gas heating drops. The soaked heat in the brick or cast refractory radiates back onto the charge in the second half of the cremation, this is the portion of the cremation when the burners are most needed as the fuel from the charge has been burnt.
As can be seen, cremations 6 and 7 of the day use a fraction of the gas of cremation
1, in the order of 20%. If the crematorium implements a second shift this trend can be utilised for any cremation after the end of the traditional work day.
On average, the fuel usage per cremation in an afternoon shift will be approximately 28% of the average fuel usage per cremation during a day shift (when starting from cold). When the cremator has been used the day before this would be approximately 33% of the fuel used per cremation due to less fuel used in a shorter heat up.
If this scheduling technique was employed the number of cremators installed or operated could be reduced thereby saving on capital costs and the daily cost would be the additional 15% afternoon shift penalty rate.
There is much discussion around the use of hydrogen blends in combustion systems, this would involve significant investment by the crematorium and in the infrastructure delivering the natural gas/ hydrogen blend by outside organisations. Unfortunately, there is not a readily available source of ‘green’ hydrogen in Australia with current pricing of hydrogen around $5.82/kg or seven times that of natural gas.(2). As such it is not currently, or in the medium term a commercially viable alternative to reduce carbon emissions.
An existing technology alternative is to enrich the natural gas with oxygen by
eliminating the use of air either partially or completely in the combustion process. Refer Figure 2.
There are six installations of this type of furnace in Australia, with a seventh in construction and more than 100 overseas so the technique is well proven.
methods and efficiency losses in the production of the hydrogen often outweigh the reduction in carbon emissions by displacing natural gas with hydrogen as a heating source.
Colours of hydrogen:
This oxygen enrichment technique is common in large, industrial combustion systems, see Figure 3 below for an example where Oxy-Fuel Firing is used in an industrial process.
The use of hydrogen to heat the cremator is feasible however there are several problems well beyond the equipment supplier and crematorium management regarding hydrogen supply and cost.
• Brown hydrogen – the least expensive way to make hydrogen is to turn coal into gas and then steam reform it. Requires large amounts of energy and therefore large amounts of carbon dioxide is a by-product.
• Grey Hydrogen – uses natural gas instead of coal and then steam reforming, again requires large amounts of energy and CO2 is a by-product.
• Blue Hydrogen – if the CO2 can be captured and stored and renewable energy is used it may be considered as a low carbon hydrogen.
By enriching the combustion air with 35% oxygen results in approximately 22% reduction in fuel usage (4) along with faster cycle times.
Oxy-fuel firing where no combustion air is used and 95% pure oxygen is mixed with the natural gas results in approximately 35% reduction in fuel used (3,4) along with faster processing times.
Both of these systems can be retro-fitted to existing cremators and often the oxygen gas supplier will provide much of the infrastructure required (gas tanks, heaters and piping) when signing up to supply contracts.
The use of a blend of hydrogen and natural gas in the steel industry has been common for more than 60 years. Major’s technology partner since 1962 in the steel industry pioneered this technique of ‘cleaning’ steel in the USA in the late 1950’s with the introduction of the Vertical Direct Fired Furnace which utilises enriched natural gas firing with a blend of hydrogen and nitrogen to clean the steel strip prior to metal coating.
The availability of hydrogen, let alone ‘green’ hydrogen is limited and many times the cost of reticulated natural gas. This is not anticipated to alter markedly for many years if not decades.
“In the near term, the scale of hydrogen production is unlikely to be able to justify the cost of a pipeline and trucking of hydrogen is very expensive..” (2)
Estimated delivered cost of ‘green’ hydrogen: (2)
• 2020 $5.82/kg
• 2030 $3.42/kg
• 2050 $2.60/kg
“The study found that the forecast costs for low carbon hydrogen will not achieve thermal cost parity with natural gas, of approximately $1.10/kg, before 2050. Hence the displacement of natural gas in industrial heating applications will not occur in this timeframe without substantial regulatory or policy support or significantly more aggressive electrolyser and renewable energy cost declines…” (2)
It is important to acknowledge that hydrogen can be produced in several different ways and is often designated by colour. Unless it is produced by utilising ‘green’ energy, the energy intensive
• Green Hydrogen – the cleanest option is to use electrolysis, water and renewable energy to produce zero net greenhouse emissions.
As indicated above there are a number of ways to significantly reduce the carbon emissions from the crematorium, many of which are “Quick Wins” and involve readily available, existing technologies which do not rely on Government policy or large scale infrastructure advances.
Major, with our experience in the industrial sector provides these technologies and would be pleased to discuss further at the up-coming ACCA Conference in Melbourne.
Note: Fuel reduction numbers quoted in this article are from actual data or readily available technical publications and do not constitute guarantee figures.
(1) Case study on the Major Oxygen Monitoring and Control System (9/2016)
(2) Australian Hydrogen Market StudySector Analysis Summary 24 May 2021
(3) Major’s data for the conversion of Major Tilting Rotary Furnace from air/ gas to oxy/gas firing
(4) North American Combustion Handbook
Written by Andrew North, Major Engineering
P: (02) 9748 8567 F: (02) 9748 8527 E: sales@nationalgranite.com.au
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Eligibility: Offer applies to new Supagas Bulk LPG 190kg and 210kg customers ordering for the first time. Fixed pricing is subject to signing a Bulk Gas Supply Agreement and credit application. Excludes vessels and formula customers.
Pricing: Discount applies to gas price on first order only, calculated by price per litre based on competitor invoice issued in the last 3 months. Rental charges apply. Discount does not apply to rental. Supagas retains ownership of the cylinders.
Delivery: Free delivery within delivery area of Supagas branches. Contact your nearest Supagas branch for more information.
Availability: Offer is valid until 31 August 2023, from all participating Supagas branches. Offer is not available via agents, dealers or distributors. Cannot be used with other discount or offers.
Over the last few months, I have had the honour as National President of attending the AFDA Annual General meetings for each Division and seeing the work being done by each Divisional Council. The AGM season marks a time of community and connection among our esteemed members and the networking and educational opportunities offered during these gatherings are immensely valuable. It is also an opportunity to listen to the challenges being faced by our members in each Division as well as to present an overview of AFDA activities for the past twelve months.
During my initial months as National President, our focus has been on community, connection, and advocacy. AFDA continues to be sought after to lend its experienced and essential voice to numerous conversations with important stakeholders, government officials, and the broader community. These engagements not only strengthen our membership but also allow us to provide valuable insight and knowledge on topics that many may not fully comprehend.
One of the noteworthy engagements AFDA has had is with Palliative Care Australia collaborating on a joint project to develop a video and information booklet for families planning farewells for their children. The project involved working closely with families who had experienced Palliative Care Australia’s services, making it a truly collaborative effort. This initiative highlights AFDA’s expertise in providing support and guidance during such critical times.
AFDA has also been proactive in participating in various media events, such as newspaper and magazine articles, radio interviews, and a recent podcast for Dying to Know Day. These engagements centered around discussing funeral standards, transparency, and the importance of feeling comfortable while interacting with your chosen funeral director. Being part of these conversations is crucial, and AFDA aims to play an active role in shaping the dialogue.
Additionally, the development of the online Funeral Learning Hub for AFDA members has made remarkable strides thanks to the dedicated members of the working group. A first for the Australian funeral sector, the Funeral Learning Hub is an online learning platform that will offer a suite of courses that have been tailored to the Australian funeral industry. The online learning platform delivery allows courses to be accessed anytime, anywhere using a range of devices. This flexibility means AFDA members and their staff can easily participate in training and education. The courses have been designed to be interactive, easy to access and content rich. Courses will be in bundles and on successful completion, participants will receive an AFDA Certificate of Completion. This game changing initiative will be launched later this year.
Congratulations to Taryn Hunt from McGlynn Hunt Funerals in Mildura for winning the 2023 AFDA Scholarship proudly sponsored by Foresters Financial. The quality of entries this year was outstanding, reflecting on the commitment, professionalism, and initiative that exists within our AFDA member firms. As the prize for the winning entry Taryn will be attending the NFDA Convention & Expo in Las Vegas, USA in September.
Looking ahead, we are busy planning for the 2024 Convention in Adelaide, which will align with the AIE Conference, allowing for networking and education opportunities to be shared, further enhancing the value for all members attending these joint events. I would like to extend an invitation to all ACCA members to attend the 2024 AFDA National Convention which will be held at the Hilton Hotel in Adelaide from 22-24 March in conjunction with the AIE Conference from 21-23 March 2024. We hope many ACCA members will be able to join us for this unique event in Adelaide next year.
Regards
Kelly Scott National President
On Saturday, 5th August 2023 the Bunbury community were given the opportunity to participate in the arranged activities acknowledging the annual “Dying to Know Day.” The South West Compassionate Communities Network is actively involved in supporting conversations and engagement in Bunbury and surrounding areas relating to death and dying. This year the focus was on reconnection with the Cemetery.
A tour of the Bunbury crematorium and memorial gardens was offered giving attendees an opportunity to erase any stigma they have and to view what happens behind the scenes after cremation and also memorial options for a remembering loved one.
A walking tour of the Bunbury General and Lawn Cemetery was conducted with every grave having a story to tell and how deaths here compare with other cultures.
Later in the afternoon the “Bunbury Men of Song” entertained visitors to the gardens with a medley of some old and new favourites, followed by a local guitarist who played and sang some favourites. After what had been a very wet week prior, the sun shone and made for a perfect end to the afternoon.
To conclude the days proceedings a floating of the lantern’s ceremony took place on the main lake in the gardens where families had the opportunity to write a message on their lantern, light a candle in it and float them into the lake. As the sun began to set and the water was calm and still it was a fitting finale to remember our loved ones gone too soon. The weekend of activities concluded with a Death Café on Sunday where different aspects of funeral planning were discussed. This was followed by a tour of the William Barrett and Sons Care Centre where those who were interested in attending were given the opportunity to see what happens behind closed doors in a respectful and dignified way.
On Tuesday the 8th August, Busselton community were given a similar experience when a Death Café was organised by Busselton Hospice Care, Palliative Care WA and The Good Egg Café. The organisers were pleased to have almost 70 people attend despite the wet and windy day.
Claire O’Berry, an end of live doula, led the group in discussions about dying, death, grief and mortality awareness. The group that I was a part of were very open in sharing their thoughts and wishes for their end-of-life plans. It was also evident that people want access to more information and opportunities for discussion about what alternatives are available for end-of-
life care, medical interventions and burial or cremation options.
Congratulations and well done to the South West Compassionate Community Network committee on a job well done.
The City of Albany launched their charter last year and it is exciting to see that there are now several Western Australian local governments working with their communities in developing their own Charters.
Remember to mark the dates in your diary, April 18th and 19th 2024 at the Sebel Hotel in Mandurah WA, the CCAWA President and Board of Directors look forward to welcoming you.
CCANSW had an exciting start to the new financial year as we announced the launch of our new website. The CCANSW Board undertook a series of consultations and has been working hard to progress the website and ensure it suits our members needs, we are keen to hear your feedback! We encourage you all to look at our new website at www.ccansw.org.au, which includes a Q&A section open to members of the public.
The Cemeteries and Crematoria Association NSW Board are working in collaboration with Cemeteries and Crematoria South Australia to deliver our second conference of the year. This conference will be held in South Australia and we are delighted to be partnering with CCASA on this event to deliver an engaging and relevant professional development opportunity for the wider Cemeteries and Crematoria community. Providing a chance to strengthen our network across Australia, we hope the see many of you there.
CCANSW continue to deliver training opportunities across NSW. Facilitating courses in both metro and regional areas, August saw us deliver a sold-out Cemetery Safety course in Wenworth. The popular course is also being delivered in September in Mudgee along with our Accidental Counsellor course set to be delivered towards the end of the year. Information and course bookings for CCANSW’s Educational Courses can be found on our website.
The 24th August saw us come together with many of our sponsors and key stakeholders for a valuable day of collaboration and feedback. The insight our sponsors offered us helps to ensure CCANSW continues to support the industry in a meaningful way.
Our current Chair, Martin Forester- Reid is stepping back for a period of absence, in the interim, the Board have been unanimous in their support of Rob Smart’s appointment as interim Chair, effective Wednesday 2 August 2023, and Andrew Fraser continuing as the Deputy Chair. The Board look forward to Martin’s return later in 2023.
We look forward to working with many of you across the year, please contact us at training@ccansw.org.au for information on upcoming courses or if you have any specific training needs.
Being a dynamic industry Association all the Board members and our secretariate welcome feedback. You can reach us via the secretary at secretary@ccansw.org.au
2023 marks 60 years since the arrival of the Australian Army Training team (AATTV) in South Vietnam (SVN) on the 3rd of August 1962 and 50 years since the withdrawal of combat troops in 1972.
The VVV provided surviving Vietnam Veterans and the Australian people the opportunity to participate in a meaningful way right across the nation and overseas, enabling recognition of individual loss, to pay their respects to those who were Killed in Action (KIA); and to show solidarity with their loved ones for their loss.
The intent of the VVV was to hold a Service of Remembrance at each of the 523 graves or Commemorative plaque sites across the nation and overseas on the 3 August 2023. The first being held at the AVFNM in Canberra. Other Services were held at 1100 (local time across Australia and in Malaysia. The last Service held was in Scotland, at Birkhill Cemetery where LCPL Robert Buchan is laid to rest with his Mum and Dad.
Jen Riches, retired Warrant Officer from the Defence Force said It was an honour to participate in the Vietnam Veterans Vigil (VVV) on the 3rd of August 2023 in Bunbury Western Australia.
Private Arnold Sykes 55431 was born in Bunbury Western Australia.
Upon enlisting he was part of 9th Battalion The Royal Australian Regiment (9RAR).
Private Arnold Sykes was killed in Action, in South Vietnam on the 19th of January 1969, he was only 25 years old.
On the 3rd of August 2023, the skies were blue, the sun was shining, and the birds were singing as I was joined by two staff from the Bunbury Cemetery Board and Tim who joined us from Boyanup.
Throughout the service we acknowledged the Welcome Home Parade which was held in October 1987 and saw 32 000 Veterans marching in Sydney, with the crowd ten deep in some places along the route. The march was led by flags representing each soldier killed in the Vietnam War with the Staff of each Flag bearing a metal plaque engraved with the serviceman’s Name and Unit, which included Private Arnold Sykes.
The program for the Service included the reading of Psalm 23, the Poem’s Flanders Fields and Response, reciting The Ode, playing of the Last Post, One Minutes Silence, playing of Rouse, placing of flowers and ‘The Final Poem’.
To complete the Service, we wanted Private Sykes to know that he has not been forgotten, that his sacrifice was not in vain and although we did not know him, we were there to say thank you, and to give thanks to all who served.
Jen claimed she could not personally put into words how honoured she was to participate in this vigil and show her gratitude on behalf of our Nation.
Written by Anne Dixon, CCAWA
Since Austeng being appointed the local agent for Resomation Ltd, pioneers of the global introduction of water cremation or alkaline hydrolysis technology, a lot has happened.
Austeng was appointed Resomation Ltd.’s local agent in Australia April last year. At the time Ross George, Austeng commented “This technologies time has come given its implications relating to reduction in energy use and carbon footprint which will be key to supporting Australia’s climate change ambitions and its net-zero emissions target by 2050”
Resomation technology is already available in US, Europe and around the world offered most widely in the United States with over 6000 dispositions now completed.
Recently Ross & Lyn George got to visit Resomation’s manufacturing partner and co-owner LBBC in Leeds UK to see where the equipment is made before being shipped out. LBBC Group has over 100 years of history of working with global partners to develop new and innovative solutions.
At the factory, we could see several resomation units at various stages of manufacture, their neighbouring factory with a wider range of advanced manufacturing technologies including pressure doors for submarines and we visited the Kindly Earth site in the North East where the first resomation unit is set to be commissioned later this year.
Kindly Earth Ltd was set up by Julian Atkinson in partnership with Resomation Ltd and will represent Resomation Ltd in the UK.
The concept and brand have been created with expertise from leaders within the funeral trade, bereavement services, environmental and design sectors all
with the sole aim of helping members of the public understand how resomation/ alkaline hydrolysis can be considered in any funeral arrangement.
“By making resomation available in the UK, Kindly Earth will be providing people with another option for how they leave this world because this natural process uses water, not fire, making it gentler on the body and kinder on the environment. We are encouraged to see that members of the public are conscious of reducing their carbon footprint, even after death.” commented Julian Atkinson. Julian is a leading figure in the funeral sector, known for his environmental innovation and for opening the first Kindly Earth Resomation® facility in the UK later this year.
Any ACCA members wishing to visit the resomation facility or to find out more, please contact Ross George from Austeng ross@austeng.net.au or (03) 52782044.
Notes - The Resomation® process uses the natural process of alkaline hydrolysis, and accelerates this process by utilizing strong alkali, normally potassium hydroxide and is run at high temperature (150 - 170°C) in a pressurized vessel. The whole process is fully automated.
A funeral involving Resomation® is the same as one involving cremation until the point at which the coffin is committed from view. The body is placed in a special chamber and, instead of fire, Resomation® uses water and an alkali-based method which uses the same chemistry as natural decomposition but is much quicker.
It is an environmentally friendly alternative in that the process uses less energy than cremation and significantly less CO2 and avoids putting mercury and other harmful contaminants into the atmosphere. See www.resomation.com
We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2023. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office..
Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.
ACCA
Annual Conference & Trade Exhibition
22-25 October 2023
Pullman Hotel, Albert Park, Melbourne, VIC
CCAV
Cemeteries & Crematoria Association of Victoria Country Conference
20-22 March 2024 - RACV Healesville Country Club and Resort
CCAWA
Cemeteries Crematoria Association of WA GM & one Day Seminar
19 April 2024 - Sebel Hotel, Mandurah
CCASA
Cemeteries Crematoria Association of SA Conference
9-10 November 2023 - Kaurna, SA
CCANSW
Cemeteries Crematoria Association of NSW Conference
9-10 November 2023 - Kaurna, SA
NFDA
National Funeral Directors Association (USA)
10-13 September 2023
Las Vegas Convention Centre, Las Vegas, USA
WEBSITES
ACCA accaweb.com.au
AFE asiafuneralexpo.com
AIE aieptyltd.org
AFDA afda.org.au
CANA cremationassociation.org
CASA cemeteriessa.com.au
CCANSW ccansw.org.au
CCAV ccav.org.au
CSGB cremation.org.uk
Devota devota.at
FBCA fbca.org.uk
FDA (NSW) fdansw.com.au
FDANZ fdanz.org.nz
FIAT-IFTA thanos.org
ICF int-crem-fed.org
ICCFA iccfa.com
ICCM iccm-uk.com
MBNA monumentbuilders.org
NAFD (UK) nafd.org.uk
NFDA nfda.org
NFDA (RSA) nfda.org.za
NFDA (Aus) nfda.com.au
NZCCC nzcemeteriescrematoria.co.nz
TanExpo tanexpo.com
Besi Belalis
Locked Bag 5123, Parramatta, NSW 2124
e: besi.belalis@cemeteries.nsw.gov.au
p: (02) 9842 8473
Mark Forgie
PO Box 711, Gawler, SA 5118
e: bookings@northernrc.com.au
p: (08) 8522 1734
Lucy Millena
26 Westfield Street Earlwood, NSW 2206
e: msmillena@yahoo.com.au
p: (03) 9787 6993
ASSOCIATE FELLOW
Warwick Hansen
16 Akala Avenue, Forster NSW 2428
e: warwick@warwickhansen.com.au
p: 0418 421 421
Lynwood Davis
VIC, Australia
e: lhd1952@bigpond.net.au
p: 0419 321 993
Shirley Cooke
VIC, Australia
e: shrlcooke11@gmail.com
NEW SOUTH WALES
Broulee Memorial Gardens
195 Broulee Rd, Broulee NSW 2537
p: (02) 4471 5867
w: www.bmgc.com.au
Castlebrook Memorial Park
712-746 Windsor Rd, Rouse Hill NSW 2155
p: (02) 9629 1477
w: www.castlebrook.com.au
Catholic Metropolitan Cemeteries Trust
Level 2/11 Murray Rose Ave, Sydney Olympic Park, NSW 2127
e: enquiries@catholiccemeteries.com.au
p: (02)8713 5726
Cessnock City Council
PO Box 152, Cessnock, NSW 2325
e: cemetery@cessnock.nsw.gov.au
p: (02) 4993 4300
Forest Lawn Memorial Park
Camden Valley Way, Leppington NSW 2179
p: (02) 9606 5822
w: www.forestlawn.com.au
InvoCare Australia Pty Limited
Level 5, 40 Mount Street, North Sydney NSW 2060
e: info@invocare.com.au
p: (02) 9978 5200
Lake Macquarie Memorial Park
405 Cessnock Rd, Ryhope NSW 2283
p: (02) 4950 5727
w: www.lakemacquariecrem.com.au
Lakeside Memorial Park
230 Kanahooka Rd, Kanahooka NSW 2530
p: (02) 4261 1200
w: www.lakesidecrem.com.au
Lincoln Grove Memorial Gardens & Crematorium
1040 Gunnedah Road, Tamworth NSW 2340
e: info@lincolngrove.com.au
p: (02) 6760 7311
Lismore Memorial Gardens Crematorium & Cemeteries
PO Box 23A, Lismore, NSW 2480
e: council@lismore.nsw.gov.au
p: (02) 6625 0500
Lithgow City Council
PO Box 19, Lithgow, NSW 2790
e: council@lithgow.nsw.gov.au
p: (02) 6354 9999
Mackay Family Funerals & Crematorium
PO Box 89, Ourimbah, NSW 2258
e: admin@mackayfunerals.com
p: (02) 4362 2733
Melaleuca Station Memorial Gardens
Tweed Valley Way Chinderch NSW 2487
e: wes@heritagebrothers.com.au
p: 0417 601 308
Newcastle Memorial Park
176 Anderson Dr, Beresfield NSW 2322
p: (02) 4944 6000
w: www.newcastlecrem.com.au
Northern Suburbs Memorial Gardens & Crematorium
199 Delhi Rd, North Ryde NSW 2113
p: (02) 9887 2033
w: www.northernsuburbscrem.com.au
Pinegrove Memorial Park
Kington St, Minchinbury NSW 2770
p: (02) 9625 8066
w: www.pinegrovecrem.com.au
Queanbeyan-Palerang Regional Council
PO Box 90, Queanbeyan, NSW 2620
e: anna.corcoran@qprc.nsw.gov.au
p: 0408 247 019
Rookwood Memorial Gardens & Crematorium
Memorial Ave, Rookwood NSW 2141
p: (02) 9746 8945
w: www.rookwoodcrem.com.au
Sapphire City Crematorium
(Horder Family Funerals)
2 Delvyn Drive Inverell NSW 2360
e: phorder@horderfamilyfunerals.com.au
p: (02) 6732 5911
Shoalhaven City CouncilShoalhaven Bereavement Services
PO Box 42, Nowra, NSW 2541
e: charmaine.Schembri@shoalhaven.nsw.gov.au
p: (02) 4429 5788
Tweed Heads Memorial Gardens
176 Kirkwood Road, Tweed Heads South NSW 2486
p: (07) 5524 2428
w: www.tweedheadscrem.com.au
Tweed Shire Council
PO Box 816, Murwillumbah, NSW 2484
e: cemeteries@tweed.nsw.gov.au
p: (02) 6670 2400
Walkers Crematorium
75 Smith Street, Kempsey NSW 2440
e: rbwalkerpl@gmail.com
p: (02) 6562 4329
Wollondilly Shire Council
PO Box 21, Picton, NSW 2571
e: cemeteries@wollondilly.nsw.gov.au
p: (02) 4677 1100
QUEENSLAND
Albany Creek Memorial Park
400 Albany Creek Road, Bridgeman Downs QLD 4035
p: (07) 3263 3033
w: www.albanycreekcrem.com.au
Allambe Memorial Park
129 Nerang Broadbeach Rd, Nerang QLD 4211
p: (07) 5578 1699
w: www.allambe.com.au
Balonne Shire Council
PO Box 201, St George, QLD 4487
e: debbie.green@balonne.qld.gov.au
p: (07) 4620 8827
Brisbane City Council Cemeteries & Crematoria
40A Kitchener Road, Kedron, QLD 4031
e: jade.sime@brisbane.qld.gov.au
p: (07) 3178 4144
Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’
PO Box 768, Bundaberg QLD 4670
e: info@brownsfunerals.com.au
p: (07) 4151 3357
Bundaberg Regional Council
91 Takalvan Street, MillBank, Bundaberg, QLD 4670
e: nicholas.burfield@bundaberg.qld.gov.au
p: (07) 4130 4477
Burdekin Shire Council
PO Box 974, Ayr, QLD 4807
e: tonia.marano@burdekin.qld.gov.au
p: (07) 4783 9918
Cairns City (Regional) Council
PO Box 152 Cairns QLD 4870
e: regadmin@cairns.qld.gov.au
p: (07) 4044 8378
Cassowary Coast Regional Council
PO Box 887, Innisfail QLD 4860
e: hayley.accatino@ccrc.qld.gov.au
p: (07) 4043 8829
Centenary Memorial Gardens
PO Box 3363, Mt Ommaney, QLD 4074
e: taniahoward@centenarymemorialgardens.com.au
p: (07) 3271 1222
Darling Downs Cremation Service
1020 Ruthven Street Toowoomba 4358
e: trevor@burstows.com.au
p: (07) 4636 9600
Fraser Coast Regional Council
PO BOX 1943, Hervey Bay, QLD 4655
e: cemeteries@frasercoast.qld.gov.au
p: 1300 794 929
Gladstone Regional Council
PO Box 29, Gladstone, QLD 4680
e: parks@gladstone.qld.gov.au
p: (07) 4970 0700
City of Gold Coast
PO Box 5042, Bundall, QLD 4217
e: bekelly@goldcoast.qld.gov.au
p: (07) 5581 6640
Great Northern Garden of Remembrance
31-35 Tallowwood Drive, Deception Bay, QLD 4508
e: info@gngor.com.au
p: (07) 3888 3535
Great Southern Memorial Park
1774-1794 Mount Cotton Rd, Carbrook QLD 4130
p: (07) 3829 9999
w: www.greatsoutherncrem.com.au
Gympie Cemetery Trust
93 Cartwright Rd, Gympie, QLD 4570
e: supervisor@gympiecemeterytrust.com.au
p: (07) 5482 2199
Gympie Regional Council
PO BOX 9, Liklivan, QLD 4600
e: nadia.bannerman@gympie.qld.gov.au
p: (07) 5487 2311
Haigslea Lawn Cemetery
Haigslea Road, Haigslea QLD 4306
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Heritage Brady Funeral Directors & Crematorium
PO Box 58, Gordonvale, QLD 4865
e: chris@heritagebradyfunerals.com.au
p: (07) 4056 1627
Hinchinbrook Shire Council
PO Box 366 Ingham QLD 4850
e: vrusso@hinchinbrook.qld.gov.au
p: (07) 4776 4607
Ipswich City Council
1 Nicholas Street, Ipswich QLD 4305
e: graham.schultz@ipswich.qld.gov.au
p: (07) 3810 7680
Ipswich Crematorium
12 Anderson Day Drive, Willowbank QLD 4306
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Ipswich General Cemetery
Cnr Warwick Rd & Cemetery Road, Ipswich QLD 4305
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Livingstone Shire Council
PO Box 2292, Yeppoon, QLD 4703
e: cemeteries@livingstone.qld.gov.au
p: (07) 4913 5000
Lockyer Valley Regional Council
PO Box 82 Gatton, QLD 4343
e: mailbox@lvrc.qld.gov.au
p: (07) 5468 4989
Mackay Regional Council
PO BOX 41, Mackay, QLD 4740
e: greg.walton@mackay.qld.gov.au
p: 1300 622 529
Maryborough Crematorium
140 Adelaide Street, Maryborough, QLD 4650
e: jks1865@bigpond.net.au
p: (07) 4121 4183
Moreton Bay Regional Council
PO Box 159, Caboolture, QLD 4510
e: darren.meinen@moretonbay.qld.gov.au
p: (07) 3205 0555
Mount Isa City Council
PO Box 815, Mount Isa, QLD 4825
e: city@mountisa.qld.gov.au
p: (07) 4747 3200
Mt Thompson Memorial Gardens
329 Nursery Rd, Holland Park QLD 4121
p: (07) 3349 2001
w: www.mtthompsoncrem.com.au
Noosa Shire Council
PO Box 141, Tewantin, QLD 4565
e: troy.andreassen@noosa.qld.gov.au
p: (07) 5329 6454
Norwood Park Pty Ltd, Operating as Ipswich Cemeteries
PO Box 4206, Raceview QLD 4305
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Nudgee Cemetery & Crematorium
493 St Vincent Road, Nudgee, QLD 4014
e: cemetery@bne.catholic.net.au
p: (07) 3324 3499
Pet Heaven NQ
PO Box 7543, Garbutt BC, QLD 4814
e: manager@petheaven.com.au
p: (07) 4751 3220
Redland City Council
PO Box 21, Cleveland QLD 4163
e: cemetery@redland.qld.gov.au
p: 07 3829 8570
Rockhampton Crematorium
PO Box 3015, North Rockhampton, QLD 4701
e: rockycrem@gmail.com
p: (07) 4928 2126
Rockhampton Regional Council
PO Box 1860, Rockhampton, QLD 4700
e: memorialgardens@rrc.qld.gov.au
p: (07) 4934 8374
Southern Downs Regional Council
PO Box 26, Warwick, QLD 4370
e: mark.mcgowan@sdrc.qld.gov.au
p: 1300 697 372
Stone Quarry Cemetery
Lot 207, Stone Quarry Road, Jeebropilly QLD 4340
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Sunshine Coast Regional Council
Locked Bag 72, Sunshine Coast Mail Centre
e: cemeteries@sunshinecoast.qld.gov.au
p: (07) 5459 2300
Tablelands Regional Council
PO Box 573, Atherton, QLD 4883
e: trcfacilities@trc.qld.gov.au
p: 1300 362 242
Tallegalla Cemetery
Rosewood Marburg Road, Tallegalla QLD 4340
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Toowoomba Garden of Remembrance
1001 Ruthven St, Toowoomba QLD 4350
p: (07) 4635 4866
w: www.toowoombacrem.com.au
Toowoomba Regional Council
PO Box 3021, Toowoomba, QLD 4350
e: cemeteryofficer@toowoombarc.qld.gov.au
p: (07) 4688 6686
Townsville City Council
PO Box 1268 Townsville QLD 4810
e: townsville.cemeteries@townsville.qld.gov.au
p: (07) 4727 9330
Warrill Park Lawn Cemetery
12 Anderson Day Drive, Willowbank QLD 4306
e: sue@norwoodpark.com.au
p: (07) 5464 3145
Western Downs Regional Council
PO Box 551, Dalby, QLD 4405
e: info@wdrc.qld.gov.au
p: (07) 4679 4123
Whitsunday Regional Council
PO Box 104, Proserpine, QLD 4800
e: info@whitsundayrc.qld.gov.au
p: 1300 972 753
Woongarra Crematorium
PO Box 2510, Idalia, QLD 4811
e: kyliem@woongarra.net.au
p: (07) 4778 1476
Adelaide Cemeteries Authority
PO Box 294 Enfield PlazaSA 5085
e: Michael.robertson@aca.sa.gov.au
p: (08) 8139 7400
Anglican Diocese of Adelaide / North Road Cemetery
1A Cemetery Avenue, Nailsworth, SA 5083
e: cemetery@adelaideanglicans.com
p: (08) 8344 1051
Drumminor Gardens Cemetery
61 Golden Grove Road, Ridgehaven, SA 5097
e: brenton@harrisonfunerals.com.au
p: (08) 8265 6060
Mount Gambier Cemetery Trust
PO Box 56, Mount Gambier, SA 5290
e: cmccombe@mountgambier.sa.gov.au
p: (08) 8725 3099
Payneham & Dudley Park Cemeteries Trust Inc.
Exeter Terrace, Dudley Park, SA 5008 e: dudleypk@adam.com.au
p: (08) 8344 2973
Salisbury Memorial Park (City of Salisbury)
PO Box 8, Salisbury, SA 5108
e: cemetery@salisbury.sa.gov.au
p: (08) 8406 8386
West Coast Memorial Park
PO Box 1415, Port Lincoln, SA 5606
e: jennifer@westcoastfunerals.com.au
p: (08) 8684 2001
Yorke Peninsula Council
PO Box 57 Maitland, SA, 5573
e: sue.beech@yorke.sa.gov.au
p: (08) 8823 0000
Box Hill Cemetery Trust
395 Middleborough Road, Box Hill VIC 3128
e: gb@boxhillcemetery.com.au
p: (03) 9890 1229
Eltham Cemetery Trust
PO Box 423, Eltham VIC 3095
e: admin@elthamcemetery.com
p: (03) 9432 1963
Geelong Cemeteries Trust
141 Ormond Road, Geelong East, VIC 3219
e: ah@gct.net.au
p: (03) 5249 3939
Mildura Cemeteries Trust
P.O. Box 105, Mildura VIC 3502
e: danielle.mazzini@mildura.vic.gov.au
p: (03) 5018 8202
Rememberance Parks Central Victoria
P.O. Box 268, Eaglehawk VIC 3556
e: emma.flukes@rpcv.org,au
p: (03) 5446 1547
Rye Cemetery Trust
P.O. Box 754, Rye, VIC 3941
e: ryecemetery@bigpond.com
p: (03) 5985 1343
Southern Metropolitan Cemeteries Trust
PO Box 1159, Clayton VIC 3169
e: tina.atkinson@smct.org.au
p: (03) 8558 8204
TASMANIA
City of Launceston:
Carr Villa Memorial Park
36 Nunamina Avenue
Kings Meadows 7249 TAS
e: carrvilla@launceston.tas.gov.au
p: (03) 6323 3604
Millingtons Cemeteries
The Cottage, Queens Walk, Cornelian Bay, TAS 7008
e: twhitehead@millingtons.com.au
p: (03) 6278 1244
AUSTRALIAN CAPITAL TERRITORY
Canberra Memorials Parks
(formerly Canberra Cemeteries)
PO Box 37, Mitchell, ACT 2911
e: kerry.mcmurray@act.gov.au
p: (02) 6207 0029
Wreck Bay Aboriginal Community Council
Sherrie Tripp
5 Bunaan Close, Wreck Bay ACT 2540
e: sherrie.tripp@wbacc.gov.au
NORTHERN TERRITORY
Alice Springs Town Council
PO Box 1071, Alice Springs, NT 0871
e: astc@astc.nt.gov.au
p: (08) 8950 0500
Coomalie Community Government Council
PO BOX 20 Batchelor Northern Territory 0845
e: mail@coomalie.nt.gov.au
p: 08 8976 0058
Thorak Regional Cemetery, Litchfield Shire Council
PO Box 446, Humpty Doo, NT 0836
e: anthony.vanzeeventer@litchfield.nt.gov.au
p: (08) 8947 0903
WESTERN AUSTRALIA
Albany Cemetery Board
PO Box 469, Albany, WA 6330
e: admin@acb.wa.gov.au
p: (08) 9844 7766
Bunbury Cemetery Board
PO Box 1115, Bunbury, WA 6231
e: kristy@bunburycemetery.com.au
p: (08) 9721 3191
City of Busselton
Locked Bag 1, Busselton, WA 6280
e: city@busselton.wa.gov.au
p: (08) 9781 0444
City of Mandurah
3 Peel Street, Mandurah WA 6210
e: council@mandurah.wa.gov.au
p: (08) 9550 3777
Geraldton Cemetery Board
130 Eastward Road, Geraldton, WA 6530
e: admin@geraldtoncemetery.com.au
p: (08) 9921 2707
Kalgoorlie - Boulder Cemetery Board
PO Box 79, Kalgoorlie, WA 6430
e: kalg.bld.cemetery@bigpond.com.au
p: (08) 9091 1693
Metropolitan Cemeteries Board
PO Box 53, Claremont, WA 6910
e: kathlene.oliver@mcb.wa.gov.au
p: (08) 9383 5213
Shire of Meekatharra
PO Box 129, Meekatharra, WA 6642
e: dceo@meekashire.wa.gov.au
p: (08) 9980 0600
INTERNATIONAL
Auckland Memorial Park
PO Box 391, Silverdale, Auckland, New Zealand
e: gm@ampl.co.nz
p: 64273003707
P Day and Son Ltd
41 Nile Street, Nelson, New Zealand 7010
e: bevan@daysfuneralservices.co.nz
p: 64 3 548 2770
Purewa Cemetery Trust Board
4a Parsons Road, Meadowbank
Auckland, New Zealand 1071
e: alastaircrombie@purewa.co.nz
p: 64 9 528 5599
NEW SOUTH WALES
Arciuli - Monumental Building
18 Links Road, St Marys, NSW 2760
e: dominic@arciuli.com.au
p: (02) 9623 8774
Celeste Catering Pty Ltd
5/481 Willoughby Rd, Willoughby NSW 2068
e: annie@celestecatering.com.au
p: (02) 9808 1088
Dodge Australia Pty Ltd
Unit 5, 29 Governor Macquarie Drive, Chipping Norton, NSW 2170
e: info@themazwellgroup.com.au
p: 1800 506 796
Everlon
Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141
e: info@everlon.com.au
p: (02) 9646 3886
Frank Dimarco & Son Pty Ltd
14 Production Avenue, Kogarah, NSW 2217
e: alf@fgagranite.com.au
p: (02) 9588 5477
Glory Marble & Granite
165 Hume Hwy, Greenacre, NSW 2190
e: mel@glorymarble.com.au
p: (03) 9460 9066
Greenworx
2/23 Bearing Road, Seven Hills, NSW 2147
e: john.kalocsai@greenworx.com.au
p: (02) 9676 5110
H. Parsons Pty Ltd
34 Belmore Street, Woolongong, NSW 2500
e: alan@hparsons.com.au
p: (02) 4228 9622
Hickey & Co. Pty Ltd
PO Box 13, Petersham, NSW 2049
e: paul@hickeyandco.com
p: (02) 9564 1888
L.S. Piddington & Sons Pty Ltd
PO Box 4424, Armidale, NSW 2350
e: allan@piddingtons.com.au
p: (02) 6772 2288
National Granite Pty Ltd
PO Box 183, Sydney Markerts, NSW 2129
e: steve@nationalgranite.com.au
p: (02) 9748 8567
OpusXenta Pty Ltd
Tower 2, Level 14, 101 Grafton St, Bondi Junction NSW 2022
e: lea-annm@opusxenta.com
p: 1300 994 853
Phoenix
44 Duke St (PO Box 5), Uralla, NSW 2358
e: orders@phoenixfoundry.com.au
p: (02) 6738 2200
PlotBox
Level 12/64 York Street, Sydney NSW 2000 and The ECOS Centre, Kernohans Lane
Ballymena, Co. Antrim BT43 7QA Northern Ireland
e: martin.jackson@plotbox.io
e: laura.oneill@plotbox.io
p: 0401 123 897
p: (02) 7228 7971
Russell Investments
GPO Box 3279, SYDNEY NSW 2001
e: jhampshire@russellinvestments.com
p: (02) 9229 5375
Final Touch Australia
Unit 3/13, Strathwyn St, Brendale, QLD 4500
e: chantelle@finaltouchaustralia.com.au
p: (07) 3889 9607
Hyqual Australia
PO Box 3736, Calaundra, QLD 4551
e: hyqual@bigpond.com
p: (07) 5492 7122
Office of Australian War Graves
GPO Box 9998, Brisbane, QLD 4001
e: wargraves@dva.gov.au
p: 1800 555 254
Windsong Chimes
1/27 Lysaght Street, Coolum Beach, QLD 4573
e: hello@windsongchimes.com.au
p: (07) 5233 6405
Worssell & Co Pty Ltd
70 Mica Street, Carole Park, QLD 4300
e: michele@worssell.com.au
p: (07) 3271 1511
SOUTH AUSTRALIA
Monumental Masons Association of SA Inc
PO Box 10289, Adelaide BC, SA 5000
e: secretary@monumentalassociationsa.com.au
p: 0439 276 461
VICTORIA
Arrow Bronze
P.O. Box 4576, Dandenong South, 3164
e: hymie.j@arrowbronze.com.au
p: (03) 9794 2922
Austeng Pty Ltd
78-80 Douro Street, North Geelong, VIC 3215
e: lyn@austeng.net.au
p: (03) 5278 2044
Dearly Plaques & Memorials
PO Box 460, Buninyong, VIC 3357
e: sally@dearly.com.au
p: 0408 999 288
DP Jones & Co
PO Box 486, Kyabram, VIC 3619
e: info@dpjones.com.au
p: (03) 5852 2661
Giannarelli Holdings Pty Ltd
121 Trawalla Avenue, Thomastown VIC 3074
e: ag-sons@iimetro.com.au
p: (03) 9359 2142
JCB Construction Equipment Australia
PO Box 4149, Dandenong South, VIC 3175
e: m.mccann@jcbcea.com.au
p: (03) 9797 3444
John Stonemart Pty Ltd
310 Mahoneys Road, Thomastown, VIC 3074
e: jacky@johnstonemart.com
p: 03 9359 0898
Major Furnace Australia
92 Fairbank Road, Clayton South, VIC 3169
e: andrew.north@majoreng.com.au
p: (03) 8558 1800
Memories Group Limited
Level 1, 11-19 Bank Place
Melbourne VIC 3000
e: ben.cukier@memories.net
p: 0413 400 522
Morello/ Ashcroft Pty Ltd
Unit 1, 33-35 Commercial Drive, Thomastown, VIC 3074
e: mandyr@cmorello.com.au
p: (03) 9464 1700
Morgans Financial
279 Bay Street, Brighton North VIC 3186
e: stuart.doherty@morgans.com.au
p: (03) 9519 3512
Nelson Bros. Funeral Services
PO Box 2237, Footscray, VIC 3011
e: nelsonbros@nelsonbros.com.au
p: (03) 9687 1301
Norwalk Precast Burial Systems
47 Highlands Road, Seymour, VIC 3660
e: info@norwalk.com.au
p: (03) 5799 0083
The Minter Group of Companies
17 Park Road, Oakleigh, VIC 3166
e: mandee@rhminter.com.au
p: (03) 9568 6999
WESTERN AUSTRALIA
Australian Federation of Civil Celebrants
21 Aerolite Way, Beldon, WA 6027
e: funerals@afcc.com.au
p: 0422 741 222
NORTHERN TERRITORY
RFMA Murphy pty ltd T/A Territory Funerals
PO Box 2711 Palmerston NT 0831
e: admin@territoryfunerals.com.au
p: 0438 637 258
INTERNATIONAL
Auckland City Council
Private Bag 92300, Victoria St West, Auckland 1142, New Zealand
e: nikki.marchant-ludlow@aucklandcouncil.
govt.nz
p: +64 9 890 4294
Canterbury Memorial Gardens & Crematorium
P O Box 19795, Woolston
Christchurch 8241, New Zealand
Cremation Society of Canterbury Limited
PO Box 398, Christchurch, NZ
e: barbara@cremsoc.co.nz
p: 64 3 3896 282
Facultatieve Technologies
80 Armstrong Way, Highland Park QLD 4211
Hamilton Park Cemetery
Morrinsville Rd, Private Bag 3010, Hamilton 3240 New Zealand
e: michelle.rivers@hcc.govt.nz
p: 647 856 9604
Hutt City Council
Private Bag 31912, Lower Hutt, New Zealand
e: janine.jones@huttcity.govt.nz
p: 02 7620 2470
Maunu Crematorium Ltd
PO Box 8043, Kensington, Whangarei, New Zealand 0145
e: info@maunucrematorium.co.nz
p: 64 9437 5799
Memorial Park Hong Kong Limited
93 Fo Tan Village Shatin N.T. Hong Kong SAR
e: hsi.general@gmail.com
p: 852 2145 4826
Milne Construction Australia Pty Ltd
Level 7 / 114 Williams Street, Melbourne, VIC 3000
e: info@milneaustralia.com
p: 0404 456 223
Mongolian Funeral Association
301 “New Mind” Building, Undsen Huuli Street
9/1, 5th Khoroo, Sukhbaatar District, Ulaanbaatar Mongolia 14253
e: info@mfa.mn
p: +976 7011 1343
OrthoMetals
Eekhorstweg 32, 7942KC Meppel, The Netherlands
e: hidde@orthometals.nl
p: +31 6 4306 6196
Prestavest Crematorium & Memorial Park Lot 8517, Jalan Taman Semarak, Pokok Assam, 34000, Taiping, Perak, Malaysia
e: marketing@prestavest.com.my
p: 605 807 6868
Semenyih Memorial Hills Berhad
9A, Jalan SS22/23 Damansara Jaya
47400 Petaling Jaya, Selangor, Malaysia
e: ckliew.hms@gmail.com
p: 6 3 772 95585
Shanghai Fu Shou Yuan
Industrial Group Co Ltd
Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030
e: shuting@shfsy.com
p: 86 21 5425 5151
Taiyo Chikuro Industries Co Ltd
6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan
e: s-eguchi@taiyochikuro.jp
p: 0 8 92 651 4131
Wellington City Council
76 Old Karori Road, Wellington, 6012 NZ
e: elizabeth.reddington@wcc.govt.nz
Wu Han Chang Le Yuan Cemetery
No. 120 Liuzhi Street Huangpi District
Wuhan City Hubei Province, China
e: whclyly@163.com
p: 86 27 87163269
Xiao En Memorial Park Bhd
Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia
e: kuan@xiao-en.com.my
p: +603-9145 38
The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.
ALSO AVAILABLE HANDBOOK ON CREMATION
The Commemorative publication for the 75th anniversary of the International Cremation Federation (ICF) Editor, Dr.Rolf Lichtner
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