ACCA News - Summer 2024

OFFICIAL MAGAZINE OF THE AUSTRALASIAN CEMETERIES & CREMATORIA ASSOCIATION

ACCA News

EXECUTIVE COMMITTEE 2024

EXECUTIVE DIRECTORS

Steve Nobbs

Executive General Manager, Cemeteries & Crematoria, Invocare p: (02) 9978 5200

e: steve.nobbs@invocare.com.au

Denise Ora

Founded December 1985

ACN 009 555 426

PRESIDENT

Lauren Hardgrove

Chief Executive Officer, Catholic Cemeteries & Crematoria Trust, NSW

p: (02) 9649 6423

e: laurenh@catholiccemeteries.com.au

VICE PRESIDENT

Dean Matthews

Geelong Cemeteries Trust

CEO

p: (03) 5249 3939

e: dm@gct.net.au

CEO, NSW Metropolitan Memorial Park p: (02) 9661 5655

e: denise.ora@mmplm.com.au

Kristy Constantine

Chief Executive, Bunbury Cemetery Board p: (08) 9721 3191

e: ce@bcb.wa.gov.au

Robert Moore

Fraser Coast Regional Council, Cemeteries Coordinator p: (07) 4190 5822

e: robert.moore@frasercoast.qld.gov.au

Michael Robertson

Adelaide Cemeteries Authority, CEO p: (08) 8139 7400

e: michael.robertson@aca.sa.gov.au

ACCA SECRETARIAT

Suite North 1, 215 Bell Street Preston, VICTORIA, Australia 3072 p: (03) 9863 6914

For information on advertising in ACCA News or to contribute content, please contact: Natasha Ramm, Editor at: admin@accaweb.com.au

Unless expressly stated the views put forward in ACCA News are not necessarily the considered views or policy of the Association or the Publisher, nor is the Association or the Publisher responsible for the claims of its advertisers.

Graphic Design by Dean O’Brien, NEO Published by ACCA Secretariat

PRESIDENT’S REPORT

Reflecting on a Year of Growth and Change with ACCA

As we approach the end of the year, it’s a fitting time to reflect on the achievements and transformations within the Australian Cemeteries and Crematoria Association (ACCA). This year has been one of significant change, with leadership transitions, the addition of new board members, advancements in our training programs, and successful events—all aimed at strengthening our commitment to the sector and shaping a promising future.

At the beginning of the year, we bid farewell to David Molloy, former ACCA President and long-serving board member, who stepped down from his roles both on the ACCA board and at Nudgee Catholic Cemetery in Brisbane. David has been a dedicated advocate for the industry, consistently promoting its development and growth. While his departure was bittersweet, we are delighted to support him as he steps into his new role as CEO of K.M. Smith Funerals in Queensland, where his positive influence will undoubtedly continue.

We also said goodbye to another valued board member, Joe Fortuna, who completed his term as Director this year. Joe played a vital role in reshaping ACCA’s strategic goals, bringing a wealth of insight and strong support to the association. His dedication and contributions have made a lasting impact on both ACCA and the wider industry, and we are grateful for his service.

In place of David and Joe, we are excited to welcome two talented new board members: Kristy Constantine from Bunbury Cemetery Board (WA) and Denise Ora from Metropolitan Memorial Parks (NSW). Kristy and Denise each bring unique experience, fresh perspectives, and

a contagious enthusiasm, and we look forward to the ways they will help ACCA continue to grow and innovate in service of our members and the broader sector.

Looking ahead to 2025, we are preparing for a year filled with growth, development, and opportunity. Our collaboration with training partner Relationships Australia – Victoria (RAV) will deliver an extensive training program featuring new and engaging courses. These will include Mental Health First Aid, Business Planning and Strategic Thinking, and Compassionate Service, among others. For newcomers to the industry, we will introduce dedicated induction training, and for those stepping into leadership roles, there will be specialized courses to support their professional growth. Additionally, we are launching group mentoring sessions to enable participants to further develop the skills and knowledge gained from our courses.

One of the most exciting training initiatives for 2025 is the launch of the ACCA Learning Hub. This online platform marks a major milestone in our commitment to support professional development and knowledge-sharing within our industry. The Learning Hub will serve as a centralized resource, offering links to podcasts, YouTube videos, industryrelevant data, academic articles, and self-paced courses. Members can also look forward to webinars and other educational content designed to support both foundational learning and advanced professional growth. By investing in this platform, we aim to make it a reliable and accessible tool that members can turn to for continued development.

Our commitment to industry-specific, accredited training also remains strong. We are progressing toward launching a Certificate IV in Supporting Grieving Clients in early 2026, to be followed by additional

operational courses tailored to the unique needs of our sector. This training will equip industry professionals with the skills necessary to provide compassionate and effective support to grieving families.

In addition, work has already begun on establishing the Australian Safety Advisory groups. Many dedicated members have volunteered their time to this important initiative, which aims to promote safety within the industry. More details on the group’s initial projects will be released in early 2025. If you are interested in contributing to this initiative, please reach out to Ben and the ACCA team.

This year’s annual conference at Adelaide Oval was a resounding success, featuring inspiring talks from renowned speakers like Costa Georgiadis, who shared his passion for community and environmental awareness, and Sal and Im from Good Mourning, who offered insightful perspectives on grief and support. The positive feedback from attendees has set a high standard for future events. As we look forward to the 2025 conference, scheduled for September in Sydney, we are excited to build on this momentum. More information will be shared in the coming months, and we eagerly anticipate another impactful gathering.

Additionally, plans are underway for a mid-year event in 2025, with further details to follow soon. We are thrilled to offer even more resources, strengthen our collaboration with state and international associations, and foster partnerships with industry organisations like the AFDA and NFDA. Working with community groups, universities, and other agencies, we aim to promote greater understanding of our sector and enhance “death literacy” within our communities.

On behalf of the ACCA board and executive team, I want to extend our best wishes to you for a safe and enjoyable holiday season. We look forward to continuing our work on your behalf, providing you with the resources and support you need, and advocating for our industry at local, state, and federal levels in 2025.

Yours Sincerely

Lauren Hardgrove ACCA President

ACCA AGM New Board 2024

Exciting extension of our popular Artisan Range of memorials now including hand painted emblems orders@phoenixfoundry.com.au www.phoenixfoundry.com.au

Bottle Brush Camellias

Cardinal & Dogwood Daffodils

Dogwood

Lilies Of The Night

Your Association ACCA MEMBERSHIP

Cemeteries And Crematoria, Funeral Directors, Industry Corporates And Businesses!

The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.

MEMBERSHIP CRITERIA

Full Membership:

Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.

SUITED TO CEMETERIES AND CREMATORIA

Corporate Membership:

Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/ or other members.

SUITED TO INDUSTRY SUPPLIER COMPANIES

Affiliate Membership:

Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.

SUITED TO FUNERAL DIRECTORS

ACCA MERCHANDISE

How to Order

Please visit our webpage at accaweb.com.au/publications/ resources to download the Order Forms and return to the Secretariat.

ACCA Brochures

The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a takehome brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.

ACCA NEWS Complimentary to all Members

The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia. Via electronic distribution, the readership is estimated to be over 2,000 within Australia and also internationally. The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.

ACCA News Advertising

Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au

ACCA News Contributions

ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.

LIFE MEMBER HONOUR ROLL

Koos Adrichem

David Beames

John Campbell

Pieter Den Boer

Keith Joyce (Dec)

Karen Hinrichsen

David Lusby (Dec)

Peter Maclean AM

Bruce Macumber

James Mckay

Lawrie Miller OAM

Brendan O'Connor

ARE YOU READY TO BECOME A MEMBER?

Tony O’Connor (Dec)

Greg Taylor (Dec)

Darryl Thomas OAM

Armen Mikaelian

Bryan Elliott

David Molloy

Full Memberships, Corporate Memberships and Affiliate Memberships Available. Contact the Secretariat today via emailing admin@accaweb.com.au

ACCA SECRETARIAT:

Suite North 1 / 215 Bell St, Preston VIC 3072 Australia

T: +61 3 9863 6914

E: admin@accaweb.com.au

W: accaweb.com.au

GOLD SPONSOR

CORPORATE SPONSORS 2025

PLATINUM SPONSOR

BRONZE SPONSORS

GENERAL SPONSOR

SILVER SPONSOR

C Ashton Shirley (Dec)

October 1985 - June 1987

Graeme MacGill (Dec)

June 1987 - October 1987

Ian Roddick

October 1987 - October 1990

Kevin Crowden (Dec)

October 1990 - October 1993

David C Blake OAM

October 1993 - October 1997

Peter MacLean AM PSM JP

October 1997 - October 1999

PAST PRESIDENTS HONOUR LIST

Koos Adrichem

October 1999 - October 2001

Bruce Macumber

October 2001 - October 2003

James McKay

October 2003 - October 2005

Pieter den Boer

October 2005 - October 2007

Darryl Thomas OAM

October 2007 - October 2009

Brendan O’Connor

October 2009 - October 2010

Bryan Elliott

October 2010 - October 2012

Armen Mikaelian

October 2012 - October 2014

Peter O’Meara (Dec)

October 2014 - October 2016

Peter Deague

September 2016 - June 2017

Darryl Thomas OAM

June 2017 - October 2019

David Molloy

October 2019 - October 2022

Celebrating 10 years in Australia!

Over 80 installations including Australia's first fully abated cremator!

FT cremators arenotonlythemostadvancedbutalsothemostcostefficient cremators on the market!

Facultatieve Technologies (FT) with over 140 years of experience in cremation is the international market leader in the design, manufacture and maintenance of cremation and filtration equipment.

All serviced and maintained by our Australian based team.

Our products meet the most stringent environmental legislation and we offer cremation solutions worldwide together with a full range of cremation equipment including coffin loaders, cremulators and ash transfer cabinets.

In addition, our dedicated customer care department offers full support and back up and our on-line diagnostics means that we can view any problems remotely and often solve them without the need for an engineer to attend site.

FacultatieveTechnologiesgivesadviceandsupportonthewholecremationprocess. Ourproductrangeisextensiveandwearethereforeabletosupplytheidealproductinanysituation. FacultatieveTechnologiesprovidesexcellentsupportandmaintenanceservicesanywherein the world.

FTIII cremator

Loader FTIII

Cremulator & ash transfer cabinet Filter

NEW BOARD MEMBERS

Denise Ora & Kristy Constantine

Denise Ora

Denise Ora is the inaugural Chief Executive Officer of NSW Metropolitan Memorial Parks, where she is transforming eight Crown cemeteries into a modern, customer-centric organisation. With a strong focus on innovation and collaboration, Denise excels in building partnerships with communities and government agencies, providing compassionate support during life’s most challenging times.

Drawing on her extensive experience in managing complex scientific and cultural institutions, Denise is dedicated to fostering a culture of empathy and service. Her leadership emphasises the importance of addressing the needs of families during

their most vulnerable moments, ensuring that the organisation delivers a meaningful and supportive experience.

Denise is an innovative and solutiondriven executive, known for successfully leading diverse projects in highly regulated environments. Her strategic vision and commitment to driving positive transformation and growth have positioned her as a key figure in the cultural sector.

She is dedicated to creating positive societal impacts and cultivating collaborative relationships. As a visionary leader, Denise is poised to navigate the complexities of the cemeteries and crematoria sector, meeting the evolving needs of the community.

Kirsty Constantine

Kristy Constantine is the Chief Executive at the Bunbury Cemetery Board, Western Australia. Over the last 4 1/2 years in her role, she has instigated a large amount of change and is fully committed to increasing community engagement and death literacy.

She is the Treasurer of the South West Compassionate Communities - an organisation started by Professor Samar Aoun and Dr Julianne Hilbers. Its “purpose is that every person, every family and every community in the South West of

Western Australia knows what to do when someone is caring, dying or grieving.” This has now led to the Australian peak body Compassionate Communities Australia being developed.

Through this collaboration, she is hoping to enact change in the community sentiment towards cemeteries and memorial gardens and create relevance within her local area. She is privileged to represent Western Australia on the Board, and strengthen the relationships that have already been built across the country to enhance the futures of all cemeteries and crematoria.

ACCA MEMBER NEWS

WELCOME TO THE ‘NEW’ BENDIGO CHAPEL

Over the past two years, Remembrance Parks Central Victoria has been working closely with Heritage consultants and masterbuilders to restore the historic and beautiful former Mortuary Chapel located in Bendigo Cemetery.

Originally built in the gothic revival style in the 1870’s, the Chapel stands in the Bendigo Cemetery which is included in the Victorian Heritage Register as a ‘a place of architectural, historical, aesthetic and scientific (botanical) significance to the State of Victoria’. The Chapel was originally built as a mortuary chapel and was constructed using rock-faced granite from Harcourt. In the past, Mortuary Chapels were often located in a cemetery where coffined bodies briefly lay before burial.

Restoration of the chapel, in consultation with Dr. Gary Hill from Minerva Heritage, included re-pointing, step repairs, reinstatement of decorative render, roof repairs, removal of salt deposits, restoration of interior render, entrance doors and ceiling restoration. This will allow the building to be opened to the public on a regular basis.

Prior to the completion of this work, the Chapel was unusable due to the internal condition of the building, which included considerable damage to the interior render and very high salt levels within the render. Large areas of render were delaminated from the wall structure and in danger of falling from the wall. The quantity of bird droppings on the roof timbers were a risk to public health. The lack of use and activity around and in the building also significantly increased the risk of damage and vandalism at the site.

All works were managed by the Heritage Consultant, using traditional materials and techniques and followed the principles of the Burra Charter. The Burra Charter is a set of principles that have been adopted to create a nationally accepted standard for heritage conservation practice in Australia.

RPCV is pleased to see this lovely building restored to its former condition.

An official opening of the renovated Chapel is planned for November 2024.

RPCV acknowledges and appreciates the support of the Victorian State Government, Living Heritage Community Grants program who provided funding for this important community project.

Lauretta Stace Chief Executive Officer

Remembrance Parks Central Victoria

ACCA MEMBER NEWS

A RESPECTFUL RENEWAL:

Extending the Legacy of Karrakatta Cemetery

How do you make space in a full cemetery without disturbing those interred?

As the population of Perth grows at a fast pace, one of its historical cemeteries has found a way to continue serving the community whilst respecting those who have been buried there for more than a century.

The Metropolitan Cemeteries Board (MCB) in Western Australia manages one of the nation’s most unique cemetery renewal processes at Karrakatta Cemetery, Perth’s most sought-after burial area. Despite the trend towards cremation, there is still a high demand for burials in a cemetery with no space and no means to expand. To extend the life of this iconic cemetery, the MCB has introduced a renewal process unique in Australia. With continued revision over the years, they have become industry leaders in cemetery renewal, with an approach that preserves the dignity and history of those interred while accommodating future burials for the community.

A Renewal Program with Heart

Unlike other cemeteries, where the original remains are often moved to an ossuary or reinterred at a deeper level, allowing new burials within existing graves, the MCB does not move the original interments. Instead, Karrakatta’s renewal process utilises the spaces between existing graves.

This approach maintains the integrity of the original graves, allowing new burial opportunities without moving the final resting places of the previously interred.

New graves are placed in the space between original graves. Kerbing and panels are removed, while larger headstones are moved to a nearby garden or wall.

Guided by Expertise and Community Consultation

The MCB collaborates with a dedicated Monument Assessment Advisory Committee, composed of historians, genealogists, architects, and representatives from the Commonwealth Office of Australian War Graves. This committee evaluates each renewal area to identify graves of historical or cultural significance. Their findings inform which graves should be preserved, honouring the cemetery’s heritage.

With its renewed focus on respect and transparency, the MCB’s current renewal process involves extensive community consultation, inviting families and stakeholders to be part of the decisionmaking process. At the beginning of a 12-month consultative period, the MCB installs prominent signage, sends letters to current and expired grant holders and to family members who have registered their interest, and advertises in the local newspaper. Feedback from this period has brought to light remarkable stories, influencing the retention or relocation of certain graves. One submission detailed the life of a young man who was killed by flying concrete during the expansion of the Mundaring Weir. This led to the decision to

preserve his grave for its historical interest. Another submission saw a family member suggest that the headstone of her greataunt be relocated to a nearby garden to allow space for new burials, demonstrating the community’s recognition and understanding of the broader benefits of this program.

Addressing Past Concerns with Modern Respect

The MCB acknowledges that prior renewal policies did not always meet today’s standards for historical preservation. CEO Kathlene Oliver states, “We understand that past practices that started many decades ago did not meet the expectations of today’s society. We continually seek to improve and have refined our process into a world-leading standard in cemetery renewal.”

As part of these updated procedures, the MCB ensures all identified war graves are retained. Brigadier Tim Bayliss AM, Director of the Office of Australian War Graves praises these efforts: “Like many of our nation’s older cemeteries, Karrakatta Cemetery is much loved and highly valued by the Perth community. Cemetery renewal, while challenging for many, provides Perth residents a choice of burial location, in familiar place, amongst and alongside their forbears. While its past application has resulted in the removal of some official commemorations of Australian veterans, the contemporary renewal processes enabled by the MCB reflects their commitment to recognising Australian veterans who have died of causes related to their service. Recognition of our nation’s veterans and war dead, through memorialisation at the site of interment has been a partnership between the commonwealth and state and territory governments since veteran commemoration was first introduced in 1922. I applaud Minister Beazley and

the Metropolitan Cemeteries Board for upholding it, more than a century later.”

Commemoration and Rejuvenation

With each renewal, Karrakatta Cemetery undergoes rejuvenation, benefiting from new landscaping, maintained grass, and garden beds that enhance the environment for visitors. Concrete beams are carefully placed to support both new and smaller existing headstones without moving any original graves. New plaques mark graves where larger headstones have been removed or relocated.

Where a renewed area contains unmarked stillborn graves, the MCB will install a commemorative plaque over these graves to remember children “Born Sleeping,” providing a compassionate acknowledgment for families and visitors alike.

A resting place for generations to come

The renewal program at Karrakatta Cemetery has brought about feedback from the Perth community, with some expressing concerns over change within a cemetery of such historical importance. The MCB empathises with these perspectives, emphasising that renewal is not a revenue-driven endeavour but a necessary strategy to keep Karrakatta Cemetery open and maintained for future generations. Without renewal, Perth would lack a central cemetery option with the next option more than 19km from central Perth.

Karrakatta Cemetery’s renewal not only extends the life of this beloved cemetery but ensures it remains a dignified, accessible, and safe resting place for past and future generations of Western Australians.

Before and after renewal

Old retained graves and the newly buried now sit side by side in rejuvenated gardens

ACCA MEMBER NEWS

GROW YOUR LEGACY

In a first for South Australia, premier cemetery and memorial park, Centennial Park has introduced a sustainable living memorial for families to commemorate their loved ones.

Partnering with Living Legacy, Centennial Park will exclusively offer the unique living memorial option as part of its Environmental Sustainability Plan launched this year, which includes diversifying and adapting to the increasing demand for sustainable and less emission intensive end-of-life choices.

Living Legacy’s ground-breaking science allows your loved one’s ashes to positively impact the environment. Creating a beautiful, lasting tribute where friends and family can gather and reflect, whilst contributing to the beautiful botanical environment.

Commemorating a loved one through the Living Legacy Forever Flower Garden involves a reflective ceremony, personalised plaque and the option to retain some of the ashes inside a crystal keepsake.

ACCA EDUCATION

Supporting and Enhancing Your Learning Needs in 2025

Relationships Australia Victoria (RAV) is pleased to be offering in 2025, an expanded professional development program.

This year, we engaged ACCA members and industry stakeholders to understand your needs further and to inform a learning and development program that is tailored to your needs.

We heard that you are looking for:

• Learning that is easy to access and adaptive to your needs and timeframes

• Learning that is tailored and specific to the cemetery and funeral sector/s

• A broader range of topics like mental health first aid, sales skills, support for new staff

• What do I do next after I complete these workshops?

• Tailored training for leaders.

What’s new in 2025:

• New workshop topics include Mental Health First Aid, New Staff Onboarding Program, Leading Difficult Conversations, Transitioning into Leadership, Compassionate Service, Negotiation and Conflict Management, and The Accidental Mediator.

• Introducing new 2-hour Leadership Masterclasses, supporting leaders with skills and managing legislative workplace requirements including Leading with Impact, Responding to Family Violence in the Workplace, Mental Health in the Workplace, Business Planning and Strategic Thinking, Appropriate Workplace Behaviors, Managing Your Budgets, Writing Business Cases and Proposals, supported by Institute of Community Directors Australia.

• Group Mentoring Sessions for staff and leaders, providing an opportunity to extend your skills through key topics and extended mentoring through reflective practice and case study exploration, within these 1.5-hour sessions.

Introducing ACCA’s Online Learning Hub

ACCA is supporting its sector through the launch of its Online Learning Hub, providing a central resource for members to access:

• Latest news and events across the sector

• Updates research and resources

• Access to sector-specific training including webinars and podcasts

• Introducing ACCA’s online self-paced courses, including topics such as Vicarious Trauma, Managing Challenging Behaviours, and Supporting Grieving Clients, allowing you to access learning on demand.

ACCA members now have all of their learning needs covered! Don’t miss this opportunity to plan ahead and schedule your learning for 2025, and access the learning hub to find all of your sector’s learning resources in one location.

ACCA ANNUAL CONFERENCE

2024 Australasian Cemeteries and Crematoria Association Annual Conference

The 2024 Australasian Cemeteries and Crematoria Association (ACCA) Annual Conference was a landmark event for the deathcare industry, held in the vibrant and historic city of Adelaide. Delegates from across Australia, New Zealand, and beyond gathered for three days of collaboration, learning, and innovation in one of the most unique venues possible—the iconic Adelaide Oval. Surrounded by the rich history of the city and the state-of-the-art facilities of the Oval, this year’s conference set a new benchmark for engagement and inspiration in the sector.

Day 1: A Grand Opening at Enfield Memorial Park

The conference began with an energetic start as attendees registered and explored the expansive trade exhibition. With the backdrop of the lush Adelaide Oval and its iconic scoreboard, the opening showcased a space that beautifully combined history and modernity—a fitting metaphor for the challenges and opportunities facing the cemeteries and crematoria sector today.

The formal opening ceremony was held at the picturesque Enfield Memorial Park, a venue that demonstrated the pinnacle of innovation and environmental design in the industry. Delegates had the opportunity to tour the park’s grounds, admire the stunning gardens, and learn about the cutting-edge technology being used to maintain this world-class facility.

We were thrilled to welcome back Veronica Lees-Amato as our MC for the duration of the event. Veronica brought her trademark energy, enthusiasm, and professionalism, ensuring the program ran smoothly and on schedule. Her lively approach set the tone for what would be an engaging and thought-provoking conference.

Memorial Park also hosted technology demonstrations, including autonomous mowers and electric excavators, highlighting the sector’s commitment to sustainability and efficiency. Delegates were inspired by the park’s innovative approach and high standard of service, a testament to the dedication of its team.

The evening concluded with a relaxed and informal Welcome Drinks Reception, generously sponsored by Phoenix Foundry. This provided delegates with the perfect opportunity to reconnect with old friends and forge new connections while enjoying the outstanding hospitality of the Enfield team.

Enfield

ACCA ANNUAL CONFERENCE

Day 2: A Packed Program at Adelaide Oval

Day two saw the conference return to the Adelaide Oval for a full schedule of plenary sessions, breakout workshops, and networking opportunities. The day kicked off with a rousing keynote presentation by Costa Georgiadis, Australia’s favourite gardener. Costa spoke passionately

about the importance of cemeteries in fostering community connections and environmental sustainability. His enthusiastic talk encouraged attendees to reimagine their spaces as places of reflection, biodiversity, and healing, leaving delegates inspired to drive meaningful change in their communities.

Following Costa, Emma Goldie from Arrow Bronze, our Platinum Sponsor, took the stage to thank Costa and provide an update on the vital work Arrow Bronze is doing to support the sector. Morning tea, sponsored by Facultative Technologies and accompanied by a coffee cart courtesy of Final Touch, offered delegates a chance to recharge and network before heading into the day’s breakout sessions.

Breakout Sessions: Industry Insights and Challenges

The first breakout sessions offered something for everyone. Highlights included:

• Dr. Samuel Holleran explored the intersection of public participation, green spaces, and cemetery design in his talk, The Cemetery and the Park.

• Jeff Chancellor delivered an insightful presentation on levels of service, quality assurance, and consumer rating systems, sparking discussions about how Australian providers could differentiate their brands globally.

• Adrien March from Relationships Australia challenged attendees to reflect on diversity and cultural humility in their workplaces, offering practical tools for engaging with diverse communities.

Lunch, sponsored by Worsell, was a culinary delight. Delegates enjoyed a delicious spread while mingling with exhibitors and soaking in the breathtaking views of the Oval.

Afternoon Highlights

The afternoon began with Joe Campbell from Phoenix Foundry, who shared updates on their Excellence Awards program and the remarkable experiences of previous award winners. Delegates were excited to hear about the opportunities available through this initiative and eagerly anticipated the announcement of the 2025 awards.

Jennifer Hickey and her team from Cemeteries and Crematoria NSW provided an informative session on the implementation of the NSW cemetery licensing scheme, shedding light on regulatory developments and their impact on the sector.

The first panel discussion of the day, moderated by Debbie Hedger from Sunshine Coast Council, tackled the complexities of limited tenure in cemeteries. Featuring South Australian experts Mike Rusby, Jamie Strachan, and Stacey Atkinson, the panel explored the challenges, benefits, and public perceptions of this increasingly important practice.

The afternoon concluded with a powerful session by Sally Douglas and Imogen Carn, founders of Good Mourning. Their deeply personal and moving talk on grief and loss resonated with attendees, shining a light on the importance of community support and open dialogue in the bereavement journey.

After an afternoon tea sponsored by National Granite, the day wrapped up with the second panel discussion. This session, featuring Hidde Verberne from OrthoMetals and ACCA board members, examined the latest global trends and innovations in the cemetery and crematoria sector, providing insights from international conferences and study tours.

ACCA ANNUAL CONFERENCE

The Gala Dinner

The evening was a true highlight, with the Arrow Bronze Gala Dinner held at the stunning Adelaide Oval Hotel. Attendees enjoyed a three-course meal, updates from state associations, and heartfelt speeches from industry leaders, including representatives from AFDA, NFDA, and the New Zealand Cemeteries and Crematoria Collective. The event raised funds for several charities, with donations totaling over $4,900 for causes such as Safe Steps, Little Heroes Foundation, and Stay ChatTY.

The night concluded with live entertainment from Veronica Lees-Amato and her band, creating a celebratory atmosphere as the Oval glowed under the evening lights.

Day 3: A Strong Finish

The final day began with the ACCA Annual General Meeting, where we bid farewell to Joe Fortuna, thanking him for his significant contributions to the board. We also welcomed new board members Denise Ora and Kristy Constantine, alongside returning member Steve Nobbs. With such a dynamic team in place, ACCA is poised for continued growth and innovation.

The morning continued with Dr. Julieanne Hilbers from Compassionate Communities, who spoke about the critical role the deathcare industry can play in fostering compassion and connection in Australian communities.

Donna Plavljanic from Relationships Australia-Victoria then took the stage to unveil the ACCA 2025 Training Program. This ambitious initiative includes a cuttingedge online learning management system designed to provide tailored, industryspecific education to ACCA members.

After morning tea, delegates attended breakout sessions covering topics such as:

• Stephen Laing and Ian Athersmith showcased digital solutions for cemetery safety with a live demonstration of Asset Trac’s app and database.

• Karl Nesbitt and Mark Smith explored modern challenges in cemetery management in their presentation, Cemeteries Moving Towards Excellence.

• Clare Mayberry and Matthew Moore from McGregor + Coxall shared their experiences in innovative cemetery design.

• Simon Barnett from Morgan Financial addressed the complexities of managing perpetual funds.

• Warren Roberts discussed the transformative potential of Living Legacy forests in memorialization.

ACCA ANNUAL CONFERENCE

• Ross George provided an update on the Natural Organic Reduction project, highlighting its promise as a sustainable alternative for the deathcare industry.

Lunch, sponsored by National Granite, offered another opportunity for networking in the sunlit grandstands before the final afternoon sessions.

Closing Sessions

The day’s last sessions included a thoughtprovoking talk by Kosha Gada from Memories Group on how digital innovation is unlocking new revenue streams for the sector. Finally, Jeff Chancellor returned to deliver the conference’s closing keynote, urging attendees to think strategically about their businesses’ futures. His dynamic presentation left the audience with actionable insights and a renewed sense of purpose.

Looking Ahead

Feedback from the conference was overwhelmingly positive, with attendees praising the high caliber of speakers and the diversity of topics covered. Notably, 48% of attendees were first-time participants, highlighting the sector’s growing engagement with ACCA events.

Planning for the 2025 ACCA Annual Conference in Sydney is already underway, with exciting updates to be shared soon. In the meantime, we extend our heartfelt thanks to everyone who contributed to the success of this year’s event—our sponsors, speakers, delegates, and the incredible ACCA team.

We look forward to seeing you in Sydney for another memorable gathering!

Ben Kelly CEO ACCA

ARROW BRONZE CHARITIES

Once again Arrow Bronze used the ACCA Annual Conference Gala Dinner to showcase and support three charities in need – and raised the below amounts for each;

1. Safe Steps $1530

2. Little Heroes Foundation $1490

3. Stay ChatTY $1915

Each dinner guest was given an envelope containing $30 of Arrow Bronze – The Gift of Giving vouchers to distribute between the charities as they saw fit.

Safe Steps - $1530

Safe Steps is the only statewide 24/7 crisis response service delivering support and pathways to safety for anyone who needs to escape family and domestic violence in Victoria.

Safe Steps conducts risk assessments and safety planning, and for those deemed at the highest risk, provides pathways into emergency and supported accommodation services including refuges and motels across Victoria. They also collaborate with agencies to provide financial and material aid and offer support and advice in the family courts and for people with a disability.

Tonight’s donations will help Safe Steps to continue to provide critical services to people experiencing family or domestic violence. For those staying in their crisis accommodation facilities, this will include the provision of crisis care packages, essential items, and children’s education support materials. In addition to this, donations will go towards ongoing Safe Steps awareness raising activities and client relocation costs.

Little Heroes Foundation - $1490

Little Heroes Foundation (formerly McGuinness McDermott Foundation) was born in 1996 after the sad death of 2 young boys from cancer.

A recognition , back then of the inadequacies of South Australia’s facilities in hospitals to deal with Children with cancer saw us devote the next 25 years to upgrading facilities and renovating wards at Adelaide’s Women’s and Children’s hospital to a point where it was the best in the country and the envy of many other hospitals around the world that visited the hospital to look at what we and they had done.

They moved into the Mental Health space in 2022 and developed an in-schools program called “ Big talks for Little People “ to help kids understand their feelings and emotions and give them guidelines how to deal with them. That program has gone around Australia, overseas and is now part of the SA Primary Schools curriculum.

Now they are also in the Childhood Dementia space. This condition takes 91 lives per year in Australia.

Childhood Cancer takes 92.

50% of children diagnosed with one of the 70 different forms of Childhood Dementia won’t live beyond their 10th birthday.

75% don’t make it past 18. Currently there is no treatment and there is no cure.

There are currently around 2300 children effected in Australia and over 700 000 around the world.

They are heavily invested in research at Flinders Uni here in SA, looking for a cure.

Stay ChatTY - $1915

I first learnt of this charity at the recent AFDA AGM weekend in Hobart where the founder Mitch McPherson presented a Q&A session with Tasmanian President Travis Tann. I was unable to sit and listen to all the session as I had to leave as it hit a very raw area with me. As you may know I entered the industry after my brother Mathew committed suicide 24 years ago. This really hit home when Mitch started talking about the loss of his brother Ty. With this Mitch founded the charity Speak Up Stay ChatTY.

SPEAK UP! Stay ChatTY works to promote positive mental health and prevent suicide by normalising conversations about mental health and encouraging people to seek help when they need it.

Mitch McPherson established the organisation in 2013 after his younger brother Ty died by suicide. Mitch shares his personal story of loss to encourage others to speak up and seek help when they have issues or go through difficult times.

Mitch and his team organise community events, fundraisers and presentations to community groups, workplaces, sporting clubs and schools to promote the SPEAK UP! Stay ChatTY message.

The team works hard throughout Tasmania and Australia to raise awareness about mental health and suicide, and share that it’s OK to not be OK, where to find help, and how we can help each other out in tough times.

GRIEF AT CHRISTMAS

I heard a quote while writing content for our grief shelf range that has stuck with me.

“Happy and sad can co-exist”

At Christmas I think this couldn’t be truer for many of us.

While Christmas can be filled with tradition, family gatherings, laughter, familiar songs, smells, and food…the members of this industry know all too well that it’s also a time that these things can remind you of what or who is missing.

You could be busy laughing and enjoying an event and be triggered by a smell or a memory. Whether they haven’t been there for years now, or it’s the first Christmas without them. One thing we know is there is no timeline to grief, and support in the years and weeks that follow a loss is very much needed.

This Christmas we wanted to do something for those who are taking an urn home with them, knowing it will be a bit harder this year without that person there to decorate the tree. So, we created an ornament that will be given out with every large or children’s urn in November to be passed onto the families who ordered them.

Creating connections with those that can’t be with us is an incredible tool for coping with grief, one that can be used for years to come. One of our staff shared an image her friend sent her, where she incorporated her mum’s urn into the table setting so she could still be at Christmas lunch!

What else could you do, or encourage your

families to do this Christmas to help create connection and start a new tradition so that the happy and sad feeling of grief at Christmas can co-exist?

We asked people for some ideas

- Hang a stocking for them and fill it with their favourite sweet

- Pour a drink in honour of them

- Make the dish they always contributed

- Take a moment to speak about them and share a memory

- Set them a place at the table with a photo of them in their seat

- Write them a card with all you wish you could say this year

We also asked people what they thought was important to buy a griever at Christmas instead of a traditional Christmas gift

- A journal, somewhere to write to them, about them or just reflect on their grief

- A print or affirmation cards for words of wisdom when they need it

connection

- An ornament with their loved one’s name

- A framed photo

- A photobook from images of Christmas’ past all together

- A self-care item as they may not be doing much for themselves right now

- A keepsake box they can put some of their loved one’s belongings in to pull out on hard days

In this lead up to Christmas we encourage you to think about what you do, offer or say to the families you are caring for at Christmas that is a little different. What do you do for the families who you have cared for this year, where this is their first Christmas without the one they lost in 2024? What do you do as a family yourself to honour those who are not there in person anymore or to support a family member? How can we help happy and sad to co-exist this Christmas?

Thank you for all that you do all year round, and especially at Christmas!

CHRISTMAS HOLIDAYS AND MOVING OFFICE

Christmas Holidays

The ACCA Offices will close from Friday 20th December for the Christmas break, we will reopen Monday 6th January.

We have a busy 2025 planned with events, the new Learning Management System and much more – but we will be checking email if you need to contact us for any reason. Or feel free to reach out on mobile.

ACCA New Office

The ACCA offices have relocated, our new offices are at Our Community House in North Melbourne.

About Our Community House

Our Community House is a world-first, co-working space for social sector organisations located in North Melbourne, Wurundjeri Country, Victoria.

Our Community House brings together more than 400 not-for-profit and social enterprise (social sector) workers to share facilities, collaborate and rethink how change is made in Australia.

Backed by Australia’s leading social investors and managed by Our Community – one of Australia’s first and most successful social enterprises – Our Community House is a modern, sustainable, art-filled, human-centred workplace that’s designed to inspire innovation, creativity and inclusion.

Post-Covid the team has been working mostly remotely and with the team spread throughout Victoria and Ben in Queensland this space makes much more sense for the modern office environment.

Images courtesy of Our Community House:

An email with all our new contact details will be sent before Christmas.

https://ochouse.com.au/

Crecycling. Our invention. Our passion.

Curious? Scan the QR.

Crecycling is the sustainable solution for crematoria. Together we are working towards a more circular industry.

Reliable, efficient, transparent.

In what has been another busy year it has been a privilege to represent AFDA at numerous events as the National President, including the recent ACCA Annual Conference in Adelaide. Thank you for the invaluable opportunity to attend the conference and connect with industry colleagues, learn from inspiring speakers, and exchange ideas. We look forward to greater collaboration between our two Associations in the future.

As we approach the end of the year we have reached an important milestone. The AFDA Funeral Learning Hub has been operational for one year. With over 900 registered users and growing, the online Funeral Learning Hub continues to offer a world-class training resource for AFDA members accessible at any time and from anywhere. The Funeral Learning Hub now has an extensive range of courses and resources including webinars, podcasts, state legislation, fact sheets and more. This resource is proving indispensable to AFDA members, with over 390 Digital Badges awarded to members so far to recognise their learning achievements.

The AFDA Funeral Learning Hub has recently added introductory courses for those interested in joining the funeral industry. Available to the public for the first time, this bundle of courses is available for a fee of $99 and is designed to support anyone considering a career in the funeral profession or anyone who would like a better understanding of the profession. The courses cover topics such as funeral trends, funerals and society, the role of a funeral director and an introduction to embalming and cremation. Upon successful completion the learner will

AFDA REPORT

Australian Funeral Directors Association

receive an AFDA endorsed Certificate of Completion. This can be included with job applications to show perspective employers their commitment to a career in the funeral profession. We encourage ACCA members to keep an eye out for the Certificate of Completion when recruiting new employees or to direct potential employees, or those interested in working in the funeral industry, to the course.

Throughout the year, a key priority for AFDA has been building reciprocal partnerships to promote our Association and encourage families to turn to AFDA member firms during times of loss. We frequently participate in media interviews and collaborate with organisations such as Palliative Care Australia, GriefLink SA, COTA VIC, Critical Info, and My Tributes. Additionally, we have been featured in episodes of the Critical Info podcast Don’t Be Caught Dead, all with the aim of raising awareness about AFDA and the valuable services our members provide.

With 2025 just around the corner I would like to extend an invitation to all ACCA members to attend the 2025 Convention which will be held at the New World Saigon Hotel in Ho Chi Minh City, Vietnam over four days from Monday 24 – Thursday 27 March 2025. We have an exciting line up of speakers planned, including international speakers such as John Adams, Past President of the National Association of Funeral Directors UK, local Vietnam businessman Simon Pugh, and keynote speaker Cat Thao Nguyen, along with HR specialist Colin Wilson from Key Business Advisors, technology expert Marc Foi from FireHawk Funerals and Greg Shorland from the Funeral Learning Hub.

In addition to the education sessions, we’ve put together an exceptional social program for the Convention featuring must-see destinations in Ho Chi Minh City like the Presidential Palace, Ben

Thanh Market, War Remnants Museum, and the stunning Chill Skybar. Additional optional tours to the Mekong Delta and Cu Chi Tunnels have also been planned for the day after the Convention. We hope ACCA members will consider joining us in Vietnam for the 2025 Convention.

As we look to the New Year the Association has much to look forward to including finalising our branding strategy, concluding the AFDA Constitution review and preparing for our 90-year anniversary celebrations. On behalf of the AFDA Board, CEO Dale Gilson and the National Office team we would like to wish all ACCA members a safe and happy holiday season and best wishes for the New Year.

Regards

Kelly Scott National President

STATE REPORT

Cemeteries & Crematoria Association of Victoria

Our Annual General Meeting was held on Friday 25th October, we welcome Rob, Julia, John, Sally and Jordan who have joined Damian, Karen and Danielle to form the Executive Board for 2025.

We would like to thank Annie De Jong for her time and dedication as the President for three years. Also, Martin Lanyon, Brendan Koch and Rosemary Angus who did not to seek re appointment to Executive Board after completing 2 terms.

2025 Annual Conference is now in it’s final stages of planning. Program will be released shortly and registrations will open soon.

On behalf of our Executive Board and all CCAV members we would like to wish everyone a safe festive season.

Rob Luscombe President

STATE REPORT

Cemeteries & Crematoria Association of New South Wales

Safe and inclusive practice

Feedback for InScope24

CCANSW is aiming to grow our community of practice and support members with shared knowledge and collective experience

Our InScope24 regional seminar in November demonstrated this intent. Here is some of the feedback we’ve received:

Engaged the audience, interesting content. Got us intentionally and emotionally involved.

Diversity amongst participants, networking opportunities and openness from everyone to share experiences or their perspectives, including presenters. There was no competitiveness, just many conversations with the goal to learn and reflect.

It is refreshing to be with like minded people and discuss relevant issues. I’m currently operating in a ‘silo’ situation, so now I can talk freely to ‘my people’ - it’s so great to have the ability to build relationships within the sector. CCANSW welcomes members and non-members to join our events. We hope to see you at our Sydney Seminar in May 2025.

For the InScope24 reel and more visit ccansw.org.au/news

CALENDAR

2025 Education Program

Understanding Bereaved Clients

Safe practices for customer welfare

25 February 8 July

Cemetery Safety

Best practice in the field

MidCoast* 11-12 February

Refresher 14-21 February

Refresher 1-8 October

InScope24

Religious Diversity and Mourning Rituals

Cater for faith and cultural needs 11-12 March 9-10 September

Accidental Counsellor

Navigate difficult conversations and stressful scenarios 4-18 June

Register online via ccansw.org.au/education/training-calendar HOW TO REGISTER

All courses online unless marked * for in-person training, CCANSW members may be eligible for complimentary registration. Individual and group bookings available. Not a CCANSW member? Join and become part of our community Find out more at ccansw.org.au/membership/member-benefits

STATE REPORT

Cemeteries & Crematoria Association of South Australia

The Cemeteries and Crematoria Association of SA (CCASA) held its annual Information Forum on the 24th and 25th of October in Murray Bridge, South Australia. Attended by almost 80 members, the 2 days saw attendees hear from various presenters on theme, Future of Cemeteries in South Australia.

The Networking Dinner, held at the multimillion-dollar Bend Motorsport Park certainly got the attendees attention with the foyer hosting an impressive range of sports cars to the tune of $45 million.

The Information Forum saw a panel discussion around historic cemeteries and why preserving heritage within cemeteries is important. Amongst the line up of presenters, cemetery veteran, Robert Pitt presented his audit findings from several regional council cemeteries. Nicole Halsey from URPS presented on the importance of community and stakeholder engagement and the benefits cemeteries can gain by these valuable relationships.

CCASA looks forward to welcoming our interstate counterparts to the next Information Forum which will be held in the 4th quarter of 2025.

ACCA EXPERIENCE

STATE REPORT

Cemeteries & Crematoria Association of Western Australia

The 2024 Peter MacLean Award winner from the Cemeteries and Crematoria Association of WA, Sean White from Metropolitan Cemeteries Board, Rockingham Regional Memorial Park division recently attended the annual ACCA Conference and from all accounts, Sean enjoyed the experience and his trip away.

Sean had the opportunity to pay a visit to all the trade displays and was able to experience first hand all the new initiatives to the industry.

Seans report stated that he particularly enjoyed the Evergreen Community Precinct Modern cemetery design because he is a crematorium operator.

Sean also enjoyed the opportunity to stay at the Adelaide Oval Hotel.

Well done Sean!

ANNUAL CCAWA SEMINAR & AGM UPDATE

The 2025 annual one day seminar and AGM titled “Mindfulness Matters” is happening on the 3rd and 4th April at the Ingot Hotel in Redcliffe. The programme is jam packed and sure to be a day of interesting and varied presentations. Keynote speaker for 2025 is Taryn Barrett. Taryn will present her story on the life of a Mum with a child born with an incurable disease. How did Taryn cope with the news when her two previously born children were safe and well. The impacts on the daily routine and life in general. Taryn has since worked tirelessly for the CF Association since Connor’s diagnosis. This session is sure to be inspirational.

On the day there will also be presentations from a Celebrant, Lawyer, Monumental Mason, OAWG, Palliative Care Nurse and all of the Major sponsors, whom without there support each year, the seminar could not be the success that it is.

The preliminary programme will be out shortly for you to view. Remember to lock in the dates, the CCAWA President and Board of Directors would love to welcome you to the worthwhile event.

AWARD WINNER

The Board and members of the CCAWA would like to congratulate Anne Dixon on receiving the Inaugural 2024 Haydar Compassionate Champion Award and a Mayor of Bunbury Compassionate Communities Award at a recent ceremony at the City of Bunbury to celebrate World Compassionate Communities Day.

The City of Bunbury along with the South West Compassionate Communities Network invited nominations of persons who have nurtured and supported those who are caring, dying and grieving in the Bunbury community.

The Haydar Compassionate Champion Award, presented by Angele Haydar, was named in honour of her husband Joe Haydar a well-known Bunbury local known for his charity work.

Anne has been a Board member of the Cemeteries and Crematoria Association of WA since 2012 and our hard working secretary since 2014. She has been employed by the Bunbury Cemetery Board for almost 20 years where she provides a compassionate service to families as she guides them through the final steps of caring for their loved ones. She takes great care in assisting families with selecting a final resting place or advising them of memorial options.

Anne was involved in the fundraising committee that collaborated with the Bunbury Cemetery Board, together with SIDS & Kids to establish the Baby Memorial Garden, and is actively involved in a number of local charities, particularly involving infant death.

Those of you who know Anne either through ACCA or CCAWA know that she is generous with her time and expertise and always willing to provide assistance and guidance to her industry colleagues.

Congratulations again Anne on a welldeserved recognition.

Written and nominated by Christine McGrath

Sean White

Anne Dixon

GLOBAL CONNECTIONS:

Our Partnership with Mahinda Funeral Directors

At Hyqual Australia, we are proud to work alongside businesses that share our commitment to quality and service. One such valued customer is the well-established Mahinda Funeral Directors, located at 591 Galle Road, Mount Lavinia, Sri Lanka.

This cherished family business has been serving the community for an impressive 86 years. Established in 1938 by Mr. Don Peter Jayasiri Gunasekera, this longstanding enterprise has grown from humble beginnings into a cornerstone of local heritage, now continuing under the stewardship of his daughter, Mrs. Don Himali Jayasiri Gunasekera.

Through three generations, from Mr. Don Peter Jayasiri Gunasekera to his daughter, Mrs. Don Himali Jayasiri Gunasekera, the business has maintained its reputation for trust, quality, and unwavering service. Operating 24/7, 365 days a year, they offer a commitment to their community which reflects the core values we uphold in the Funeral Industry – availability and support for people during their time of need.

Our partnership with this remarkable family business is a testament to the strength of long-term, mutually supportive relationships. We are honoured to showcase some of the unique visual insights they’ve shared with us, highlighting their distinguished services and range of products featuring our Australian-made hardware. We look forward to many more years of collaboration and success as they continue their legacy of excellence.

ACCA BROCHURES

The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.

HOW TO ORDER

Please email admin@accaweb.com.au for an order form. Simply complete and return via email where our friendly staff are waiting to process your order. Order Today!

INDUSTRY EVENTS 2025-2026

We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2024/2025. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office..

Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.

ICCFA

DEAD Talks 2025!

4th - 6th February, 2025. Park MGM, Las Vegas.

FDANZ

2025 Conference

10th - 12th February, 2025.

CANA Symposium

26-28 February, 2025, The Paris, Las Vegas, US

MBNA

2025 Monument Industry Show 13th - 16th March, 2025. Cleveland.

AFDA

National Conference 2025

AFDA is excited to announce that the 2025 AFDA National Convention will be held in Ho Chi Minh City, Vietnam in late March 2025. https://afda.org.au/afda-events/

CCAWA Seminar

Friday 4th April at the Ingot Hotel, Redcliffe, WA 6104

NAFDA

(UK) National Conference

8-11 May 2025, De Vere Cotswold Water Park, UK

CBCE

23-25 June 2025, Utilita Bowl, UK

CANA

107th Cremation Convention

6-8 August 2025, Phoenix, AZ, US

TANEXPO

International Funeral and Cemetery Exhibition Bolonga, Italy 2026 https://tanexpo.com/

WEBSITES

ACCA accaweb.com.au

AFE asiafuneralexpo.com

AIE aieptyltd.org

AFDA afda.org.au

CANA cremationassociation.org

CASA cemeteriessa.com.au

CCANSW ccansw.org.au

CCAV ccav.org.au

CSGB cremation.org.uk

Devota devota.at

FBCA fbca.org.uk

FDA (NSW) fdansw.com.au

FDANZ fdanz.org.nz

FIAT-IFTA thanos.org

ICF int-crem-fed.org

ICCFA iccfa.com

ICCM iccm-uk.com

MBNA monumentbuilders.org

NAFD (UK) nafd.org.uk

NFDA nfda.org

NFDA (RSA) nfda.org.za

NFDA (Aus) nfda.com.au

NZCCC nzcemeteriescrematoria.co.nz

TanExpo tanexpo.com

ACCA MEMBER DIRECTORY

ASSOCIATE MEMBERS

Besi Belalis

Locked Bag 5123, Parramatta, NSW 2124

e: besi.belalis@cemeteries.nsw.gov.au p: (02) 9842 8473

Mark Forgie

PO Box 711, Gawler, SA 5118

e: bookings@northernrc.com.au p: (08) 8522 1734

Lucy Millena

26 Westfield Street Earlwood, NSW 2206

e: msmillena@yahoo.com.au

p: (03) 9787 6993

ASSOCIATE FELLOW

Warwick Hansen OAM

16 Akala Avenue, Forster NSW 2428

e: warwick@warwickhansen.com.au

p: 0418 421 421

EMERITUS FELLOW MEMBERS

Lynwood Davis

VIC, Australia

e: lhd1952@bigpond.net.au p: 0419 321 993

Shirley Cooke

VIC, Australia

e: shrlcooke11@gmail.com

Peter O’Meara (dec) NSW, Australia

FULL MEMBERS

NEW SOUTH WALES

Broulee Memorial Gardens

195 Broulee Rd, Broulee NSW 2537

p: (02) 4471 5867

w: www.bmgc.com.au

Castlebrook Memorial Park

712-746 Windsor Rd, Rouse Hill NSW 2155 p: (02) 9629 1477

w: www.castlebrook.com.au

Catholic Cemeteries & Crematoria Trust

Level 2/11 Murray Rose Ave, Sydney Olympic Park, NSW 2127

e: enquiries@catholiccemeteries.com.au p: (02)8713 5726

Cessnock City Council

PO Box 152, Cessnock, NSW 2325

e: cemetery@cessnock.nsw.gov.au p: (02) 4993 4300

Forest Lawn Memorial Park

Camden Valley Way, Leppington NSW 2179

p: (02) 9606 5822

w: www.forestlawn.com.au

InvoCare Australia Pty Limited

Level 5, 40 Mount Street, North Sydney NSW 2060

e: info@invocare.com.au

p: (02) 9978 5200

Lake Macquarie Memorial Park

405 Cessnock Rd, Ryhope NSW 2283 p: (02) 4950 5727

w: www.lakemacquariecrem.com.au

Lakeside Memorial Park

230 Kanahooka Rd, Kanahooka NSW 2530 p: (02) 4261 1200

w: www.lakesidecrem.com.au

Lincoln Grove Memorial Gardens & Crematorium

1040 Gunnedah Road, Tamworth NSW 2340

e: info@lincolngrove.com.au

p: (02) 6760 7311

Lithgow City Council

PO Box 19, Lithgow, NSW 2790

e: council@lithgow.nsw.gov.au p: (02) 6354 9999

Melaleuca Station Memorial Gardens

Tweed Valley Way Chinderch NSW 2487

e: wes@heritagebrothers.com.au p: 0417 601 308

Metropolitan Memorial Parks

C/- Eastern Suburbs Memorial Park

12 Military Rd, Matraville NSW 2036

e: esmp@mmplm.com.au

p: 02 9661 5655

w: www.metropolitanmemorialparks.com.au

Newcastle Memorial Park

176 Anderson Dr, Beresfield NSW 2322

p: (02) 4944 6000

w: www.newcastlecrem.com.au

Northern Suburbs Memorial Gardens & Crematorium

199 Delhi Rd, North Ryde NSW 2113 p: (02) 9887 2033

w: www.northernsuburbscrem.com.au

Pinegrove Memorial Park Kington St, Minchinbury NSW 2770 p: (02) 9625 8066 w: www.pinegrovecrem.com.au

Queanbeyan-Palerang Regional Council

PO Box 90, Queanbeyan, NSW 2620

e: anna.corcoran@qprc.nsw.gov.au p: 0408 247 019

Rookwood Memorial Gardens & Crematorium

Memorial Ave, Rookwood NSW 2141 p: (02) 9746 8945 w: www.rookwoodcrem.com.au

Sapphire City Crematorium (Horder Family Funerals)

2 Delvyn Drive Inverell NSW 2360 e: phorder@horderfamilyfunerals.com.au p: (02) 6732 5911

Tweed Heads Memorial Gardens

176 Kirkwood Road, Tweed Heads South NSW 2486 p: (07) 5524 2428 w: www.tweedheadscrem.com.au

Tweed Shire Council

PO Box 816, Murwillumbah, NSW 2484 e: cemeteries@tweed.nsw.gov.au p: (02) 6670 2400

Walkers Crematorium

75 Smith Street, Kempsey NSW 2440 e: rbwalkerpl@gmail.com p: (02) 6562 4329

Wollondilly Shire Council

PO Box 21, Picton, NSW 2571 e: cemeteries@wollondilly.nsw.gov.au p: (02) 4677 1100

QUEENSLAND

Albany Creek Memorial Park

400 Albany Creek Road, Bridgeman Downs QLD 4035 p: (07) 3263 3033 w: www.albanycreekcrem.com.au

Allambe Memorial Park

129 Nerang Broadbeach Rd, Nerang QLD 4211 p: (07) 5578 1699 w: www.allambe.com.au

Balonne Shire Council

PO Box 201, St George, QLD 4487 e: debbie.green@balonne.qld.gov.au p: (07) 4620 8827

Brisbane City Council Cemeteries & Crematoria

40A Kitchener Road, Kedron, QLD 4031 e: jade.sime@brisbane.qld.gov.au p: (07) 3178 4144

Bundaberg Crematorium and Memorial Park & Branyan Garden ‘Garden of Rest’

PO Box 768, Bundaberg QLD 4670 e: info@brownsfunerals.com.au p: (07) 4151 3357

Bundaberg Regional Council

91 Takalvan Street, MillBank, Bundaberg, QLD 4670

ACCA MEMBER DIRECTORY

e: nicholas.burfield@bundaberg.qld.gov.au p: (07) 4130 4477

Burdekin Shire Council

PO Box 974, Ayr, QLD 4807 e: tonia.marano@burdekin.qld.gov.au p: (07) 4783 9918

Cairns City (Regional) Council

PO Box 152 Cairns QLD 4870 e: regadmin@cairns.qld.gov.au p: (07) 4044 8378

Cassowary Coast Regional Council PO Box 887, Innisfail QLD 4860 e: hayley.accatino@ccrc.qld.gov.au p: (07) 4043 8829

Centenary Memorial Gardens

PO Box 3363, Mt Ommaney, QLD 4074 e: taniahoward@centenarymemorialgardens.com.au p: (07) 3271 1222

Darling Downs Cremation Service

1020 Ruthven Street Toowoomba 4358 e: trevor@burstows.com.au p: (07) 4636 9600

Fraser Coast Regional Council

PO BOX 1943, Hervey Bay, QLD 4655 e: cemeteries@frasercoast.qld.gov.au p: 1300 794 929

Gladstone Regional Council

PO Box 29, Gladstone, QLD 4680 e: parks@gladstone.qld.gov.au p: (07) 4970 0700

City of Gold Coast

Chris Stockley e: CSTOCKLEY@goldcoast.qld.gov.au p: 0466 861 614

Great Northern Garden of Remembrance

31-35 Tallowwood Drive, Deception Bay, QLD 4508 e: info@gngor.com.au p: (07) 3888 3535

Great Southern Memorial Park

1774-1794 Mount Cotton Rd, Carbrook QLD 4130 p: (07) 3829 9999 w: www.greatsoutherncrem.com.au

Gympie Cemetery Trust

93 Cartwright Rd, Gympie, QLD 4570 e: supervisor@gympiecemeterytrust.com.au p: (07) 5482 2199

Gympie Regional Council

PO BOX 9, Liklivan, QLD 4600 e: nadia.bannerman@gympie.qld.gov.au p: (07) 5487 2311

Haigslea Lawn Cemetery

Haigslea Road, Haigslea QLD 4306

e: sue@norwoodpark.com.au p: (07) 5464 3145

Heritage Brady Funeral Directors & Crematorium

PO Box 58, Gordonvale, QLD 4865

e: chris@heritagebradyfunerals.com.au p: (07) 4056 1627

Hinchinbrook Shire Council

PO Box 366 Ingham QLD 4850

e: vrusso@hinchinbrook.qld.gov.au

p: (07) 4776 4607

Ipswich City Council

1 Nicholas Street, Ipswich QLD 4305 e: graham.schultz@ipswich.qld.gov.au p: (07) 3810 7680

Ipswich Crematorium

12 Anderson Day Drive, Willowbank QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145

Ipswich General Cemetery

Cnr Warwick Rd & Cemetery Road, Ipswich QLD 4305 e: sue@norwoodpark.com.au p: (07) 5464 3145

Livingstone Shire Council

PO Box 2292, Yeppoon, QLD 4703 e: cemeteries@livingstone.qld.gov.au p: (07) 4913 5000

Lockyer Valley Regional Council

PO Box 82 Gatton, QLD 4343

e: mailbox@lvrc.qld.gov.au

p: (07) 5468 4989

Logan City Council

177 Chambers Flat Road, Marsden QLD 4132 p: (07) 3804 4609

Mackay Regional Council

PO BOX 41, Mackay, QLD 4740 e: greg.walton@mackay.qld.gov.au p: 1300 622 529

Maryborough Crematorium

140 Adelaide Street, Maryborough, QLD 4650 e: jks1865@bigpond.net.au p: (07) 4121 4183

Moreton Bay Regional Council

PO Box 159, Caboolture, QLD 4510 e: darren.meinen@moretonbay.qld.gov.au p: (07) 3205 0555

Mount Isa City Council

PO Box 815, Mount Isa, QLD 4825 e: city@mountisa.qld.gov.au p: (07) 4747 3200

Mt Thompson Memorial Gardens

329 Nursery Rd, Holland Park QLD 4121 p: (07) 3349 2001 w: www.mtthompsoncrem.com.au

Noosa Shire Council

PO Box 141, Tewantin, QLD 4565 e: troy.andreassen@noosa.qld.gov.au p: (07) 5329 6454

Norwood Park Pty Ltd, Operating as Ipswich Cemeteries

PO Box 4206, Raceview QLD 4305 e: sue@norwoodpark.com.au p: (07) 5464 3145

Nudgee Cemetery & Crematorium

493 St Vincent Road, Nudgee, QLD 4014 e: cemetery@bne.catholic.net.au p: (07) 3324 3499

Redland City Council

PO Box 21, Cleveland QLD 4163 e: cemetery@redland.qld.gov.au p: 07 3829 8570

Rockhampton Crematorium

PO Box 3015, North Rockhampton, QLD 4701 e: rockycrem@gmail.com p: (07) 4928 2126

Rockhampton Regional Council

PO Box 1860, Rockhampton, QLD 4700 e: memorialgardens@rrc.qld.gov.au p: (07) 4934 8374

Ross Funerals (Fraser Coast Crematorium and Bayside Memorial Gardens)

PO Box 1072, Hervey Bay QLD 4655 e: info@rossfunerals.com.au p: (07) 4124 7521

Southern Downs Regional Council

PO Box 26, Warwick, QLD 4370 e: mark.mcgowan@sdrc.qld.gov.au p: 1300 697 372

Stone Quarry Cemetery

Lot 207, Stone Quarry Road, Jeebropilly QLD 4340 e: sue@norwoodpark.com.au p: (07) 5464 3145

Sunshine Coast Regional Council

Locked Bag 72, Sunshine Coast Mail Centre e: cemeteries@sunshinecoast.qld.gov.au p: (07) 5459 2300

Tablelands Regional Council

PO Box 573, Atherton, QLD 4883 e: trcfacilities@trc.qld.gov.au p: 1300 362 242

ACCA MEMBER DIRECTORY

Tallegalla Cemetery

Rosewood Marburg Road, Tallegalla QLD 4340 e: sue@norwoodpark.com.au p: (07) 5464 3145

Toowoomba Garden of Remembrance

1001 Ruthven St, Toowoomba QLD 4350 p: (07) 4635 4866 w: www.toowoombacrem.com.au

Toowoomba Regional Council

PO Box 3021, Toowoomba, QLD 4350 e: cemeteryofficer@toowoombarc.qld.gov.au p: (07) 4688 6686

Townsville City Council

PO Box 1268 Townsville QLD 4810 e: townsville.cemeteries@townsville.qld.gov.au p: (07) 4727 9754

Warrill Park Lawn Cemetery

12 Anderson Day Drive, Willowbank QLD 4306 e: sue@norwoodpark.com.au p: (07) 5464 3145

Western Downs Regional Council

PO Box 551, Dalby, QLD 4405 e: info@wdrc.qld.gov.au p: (07) 4679 4123

Whitsunday Regional Council

PO Box 104, Proserpine, QLD 4800 e: info@whitsundayrc.qld.gov.au p: 1300 972 753

Woongarra Crematorium

PO Box 2510, Idalia, QLD 4811 e: kyliem@woongarra.net.au p: (07) 4778 1476

SOUTH AUSTRALIA

Adelaide Cemeteries Authority

PO Box 294 Enfield PlazaSA 5085 e: Michael.robertson@aca.sa.gov.au p: (08) 8139 7400

Drumminor Gardens Cemetery

61 Golden Grove Road, Ridgehaven, SA 5097 e: brenton@harrisonfunerals.com.au p: (08) 8265 6060

Mount Gambier Cemetery Trust

PO Box 56, Mount Gambier, SA 5290 e: cmccombe@mountgambier.sa.gov.au p: (08) 8725 3099

North Road Cemetery

1A Cemetery Avenue Nailsworth, SA 5083 e: cemetery@adelaideanglicans.com p: (08) 8344 1051

Payneham & Dudley Park

Cemeteries Trust Inc.

Exeter Terrace, Dudley Park, SA 5008

e: dudleypk@adam.com.au p: (08) 8344 2973

Salisbury Memorial Park (City of Salisbury)

PO Box 8, Salisbury, SA 5108

e: cemetery@salisbury.sa.gov.au p: (08) 8406 8386

West Coast Memorial Park

PO Box 1415, Port Lincoln, SA 5606

e: jennifer@westcoastfunerals.com.au p: (08) 8684 2001

Yorke Peninsula Council

PO Box 57 Maitland, SA, 5573 e: sue.beech@yorke.sa.gov.au p: (08) 8823 0000

VICTORIA

Boroondara Cemetery Trust

PO Box 565, Kew, VIC 3101 p: (03) 9853 7025

Box Hill Cemetery Trust

395 Middleborough Road, Box Hill VIC 3128 e: gb@boxhillcemetery.com.au p: (03) 9890 1229

Eltham Cemetery Trust

PO Box 423, Eltham VIC 3095 e: admin@elthamcemetery.com p: (03) 9432 1963

Geelong Cemeteries Trust

141 Ormond Road, Geelong East, VIC 3219 e: ah@gct.net.au p: (03) 5249 3939

Mildura Cemeteries Trust

P.O. Box 105, Mildura VIC 3502 e: danielle.mazzini@mildura.vic.gov.au p: (03) 5018 8202

Rememberance Parks Central Victoria

P.O. Box 268, Eaglehawk VIC 3556 e: emma.flukes@rpcv.org,au p: (03) 5446 1547

Rye Cemetery Trust

P.O. Box 754, Rye, VIC 3941 e: ryecemetery@bigpond.com p: (03) 5985 1343

Southern Metropolitan Cemeteries Trust

PO Box 1159, Clayton VIC 3169 e: tina.atkinson@smct.org.au p: (03) 8558 8204

TASMANIA

City of Launceston: Carr Villa Memorial Park 36 Nunamina Avenue Kings Meadows 7249 TAS e: carrvilla@launceston.tas.gov.au p: (03) 6323 3604

Millingtons Cemeteries

The Cottage, Queens Walk, Cornelian Bay, TAS 7008 e: twhitehead@millingtons.com.au p: (03) 6278 1244

AUSTRALIAN CAPITAL TERRITORY

Canberra Memorials Parks (formerly Canberra Cemeteries)

PO Box 37, Mitchell, ACT 2911 e: kerry.mcmurray@act.gov.au p: (02) 6207 0029

NORTHERN TERRITORY

Alice Springs Town Council PO Box 1071, Alice Springs, NT 0871 e: astc@astc.nt.gov.au p: (08) 8950 0500

Coomalie Community Government Council

PO BOX 20 Batchelor Northern Territory 0845 e: mail@coomalie.nt.gov.au p: 08 8976 0058

Thorak Regional Cemetery, Litchfield Shire Council

PO Box 446, Humpty Doo, NT 0836 e: anthony.vanzeeventer@litchfield.nt.gov.au p: (08) 8947 0903

WESTERN AUSTRALIA

Albany Cemetery Board

PO Box 469, Albany, WA 6330 e: admin@acb.wa.gov.au p: (08) 9844 7766

Bunbury Cemetery Board

PO Box 1115, Bunbury, WA 6231 e: kristy@bunburycemetery.com.au p: (08) 9721 3191

City of Busselton

Locked Bag 1, Busselton, WA 6280

e: city@busselton.wa.gov.au

p: (08) 9781 0444

City of Mandurah

3 Peel Street, Mandurah WA 6210

e: council@mandurah.wa.gov.au

p: (08) 9550 3777

Geraldton Cemetery Board

130 Eastward Road, Geraldton, WA 6530

e: admin@geraldtoncemetery.com.au

p: (08) 9921 2707

ACCA MEMBER DIRECTORY

Kalgoorlie - Boulder Cemetery Board

PO Box 79, Kalgoorlie, WA 6430

e: kalg.bld.cemetery@bigpond.com.au p: (08) 9091 1693

Metropolitan Cemeteries Board

PO Box 53, Claremont, WA 6910

e: kathlene.oliver@mcb.wa.gov.au p: (08) 9383 5213

Shire of Meekatharra PO Box 129, Meekatharra, WA 6642 e: dceo@meekashire.wa.gov.au p: (08) 9980 0600

INTERNATIONAL

Auckland Memorial Park

PO Box 391, Silverdale, Auckland, New Zealand

e: gm@ampl.co.nz p: 64273003707

P Day and Son Ltd

41 Nile Street, Nelson, New Zealand 7010 e: bevan@daysfuneralservices.co.nz p: 64 3 548 2770

Purewa Cemetery Trust Board

4a Parsons Road, Meadowbank Auckland, New Zealand 1071 e: alastaircrombie@purewa.co.nz p: 64 9 528 5599

CORPORATE MEMBERS

NEW SOUTH WALES

Celeste Catering Pty Ltd

5/481 Willoughby Rd, Willoughby NSW 2068

e: annie@celestecatering.com.au p: (02) 9808 1088

Everlasting Funerals Funeral Services Pty Ltd

36 Mckibbin St Canley Heights NSW 2166 e: Everlastingfuneral199@gmail.com p: 0426 045 999

Everlon

Unit 7/1-3 Nicholas St, Lidcombe, NSW 2141 e: info@everlon.com.au p: (02) 9646 3886

Frank Dimarco & Son Pty Ltd

14 Production Avenue, Kogarah, NSW 2217

e: alf@fgagranite.com.au p: (02) 9588 5477

Glory Marble & Granite

165 Hume Hwy, Greenacre, NSW 2190

e: mel@glorymarble.com.au

p: (03) 9460 9066

Greenworx

2/23 Bearing Road, Seven Hills, NSW 2147

e: john.kalocsai@greenworx.com.au

p: (02) 9676 5110

H. Parsons Pty Ltd

34 Belmore Street, Woolongong, NSW 2500

e: alan@hparsons.com.au

p: (02) 4228 9622

Hickey & Co. Pty Ltd

PO Box 13, Petersham, NSW 2049

e: paul@hickeyandco.com p: (02) 9564 1888

L.S. Piddington & Sons Pty Ltd

PO Box 4424, Armidale, NSW 2350 e: allan@piddingtons.com.au p: (02) 6772 2288

National Granite Pty Ltd

PO Box 183, Sydney Markerts, NSW 2129 e: steve@nationalgranite.com.au p: (02) 9748 8567

OpusXenta Pty Ltd

Tower 2, Level 14, 101 Grafton St, Bondi Junction NSW 2022

e: lea-annm@opusxenta.com p: 1300 994 853

Phoenix

44 Duke St (PO Box 5), Uralla, NSW 2358 e: orders@phoenixfoundry.com.au p: (02) 6738 2200

PlotBox

Level 12/64 York Street, Sydney NSW 2000 and The ECOS Centre, Kernohans Lane Ballymena, Co. Antrim BT43 7QA Northern Ireland e: info@plotbox.com p: 0401 123 897 p: (02) 7228 7971

Russell Investments

GPO Box 3279, SYDNEY NSW 2001 e: jhampshire@russellinvestments.com p: (02) 9229 5375

QUEENSLAND

Final Touch Australia

Unit 3/13, Strathwyn St, Brendale, QLD 4500 e: chantelle@finaltouchaustralia.com.au p: (07) 3889 9607

Heritage Stonecraft & Design

4 Madison Court, Toowoomba QLD 4350 e: robert.heritagestone@gmail.com p: 0428 231 449

Hyqual Australia

31 Enterprise Street, Caloundra QLD 4551 e: office@hyqual.com p: 1800 77 77 44

Office of Australian War Graves

GPO Box 9998, Brisbane, QLD 4001 e: wargraves@dva.gov.au p: 1800 555 254

Windsong Chimes

1/27 Lysaght Street, Coolum Beach, QLD 4573 e: hello@windsongchimes.com.au p: (07) 5233 6405

Worssell & Co Pty Ltd

70 Mica Street, Carole Park, QLD 4300 e: michele@worssell.com.au p: (07) 3271 1511

SOUTH AUSTRALIA

Monumental Masons Association of SA Inc PO Box 10289, Adelaide BC, SA 5000 e: secretary@monumentalassociationsa.com.au p: 0439 276 461

VICTORIA

Arrow Bronze P.O. Box 4576, Dandenong South, 3164 e: hymie.j@arrowbronze.com.au p: (03) 9794 2922

Austeng Pty Ltd

78-80 Douro Street, North Geelong, VIC 3215 e: lyn@austeng.net.au p: (03) 5278 2044

DP Jones & Co PO Box 486, Kyabram, VIC 3619 e: info@dpjones.com.au p: (03) 5852 2661

Giannarelli Holdings Pty Ltd

303-305 Spring Street, Reservoir VIC 3073 e: ag-sons@iimetro.com.au p: (03) 9359 2142

JCB Construction Equipment Australia PO Box 4149, Dandenong South, VIC 3175 e: m.mccann@jcbcea.com.au p: (03) 9797 3444

John Stonemart Pty Ltd

310 Mahoneys Road, Thomastown, VIC 3074 e: jacky@johnstonemart.com p: 03 9359 0898

Major Furnace Australia

92 Fairbank Road, Clayton South, VIC 3169 e: andrew.north@majoreng.com.au p: (03) 8558 1800

Memories Group Limited

Level 1, 11-19 Bank Place

Melbourne VIC 3000 e: ben.cukier@memories.net p: 0413 400 522

ACCA MEMBER DIRECTORY

Morello/ Ashcroft Pty Ltd

Unit 1, 33-35 Commercial Drive, Thomastown, VIC 3074

e: mandyr@cmorello.com.au p: (03) 9464 1700

Morgans Financial

279 Bay Street, Brighton North VIC 3186 e: stuart.doherty@morgans.com.au p: (03) 9519 3512

Nelson Bros. Funeral Services

PO Box 2237, Footscray, VIC 3011 e: nelsonbros@nelsonbros.com.au p: (03) 9687 1301

Norwalk Precast Burial Systems

47 Highlands Road, Seymour, VIC 3660 e: info@norwalk.com.au p: (03) 5799 0083

The Minter Group of Companies

17 Park Road, Oakleigh, VIC 3166 e: mandee@rhminter.com.au p: (03) 9568 6999

WESTERN AUSTRALIA

Australian Federation of Civil Celebrants 21 Aerolite Way, Beldon, WA 6027 e: funerals@afcc.com.au p: 0422 741 222

NORTHERN TERRITORY

Territory Funerals

PO Box 2711 Palmerston NT 0831 e: admin@territoryfunerals.com.au p: 0438 637 258

INTERNATIONAL

Canterbury Memorial Gardens & Crematorium

P O Box 19795, Woolston Christchurch 8241, New Zealand

Cremation Society of Canterbury Limited PO Box 398, Christchurch, NZ e: barbara@cremsoc.co.nz p: 64 3 3896 282

Facultatieve Technologies

80 Armstrong Way, Highland Park QLD 4211

Hamilton Park Cemetery

Morrinsville Rd, Private Bag 3010, Hamilton 3240 New Zealand e: michelle.rivers@hcc.govt.nz p: 647 856 9604

Maunu Crematorium Ltd

PO Box 8043, Kensington, Whangarei, New Zealand 0145 e: info@maunucrematorium.co.nz p: 64 9437 5799

Memorial Park Hong Kong Limited

93 Fo Tan Village Shatin N.T.

Hong Kong SAR e: hsi.general@gmail.com p: 852 2145 4826

Milne Construction Australia Pty Ltd

Level 7 / 114 Williams Street, Melbourne, VIC 3000

e: info@milneaustralia.com p: 0404 456 223

Mongolian Funeral Association

301 “New Mind” Building, Undsen Huuli Street 9/1, 5th Khoroo, Sukhbaatar District, Ulaanbaatar Mongolia 14253 e: info@mfa.mn p: +976 7011 1343

OrthoMetals

Eekhorstweg 32, 7942KC Meppel, The Netherlands e: hidde@orthometals.nl p: +31 6 4306 6196

Prestavest Crematorium & Memorial Park

Lot 8517, Jalan Taman Semarak, Pokok Assam, 34000, Taiping, Perak, Malaysia

e: marketing@prestavest.com.my p: 605 807 6868

Semenyih Memorial Hills Berhad

9A, Jalan SS22/23 Damansara Jaya 47400 Petaling Jaya, Selangor, Malaysia e: ckliew.hms@gmail.com p: 6 3 772 95585

Shanghai Fu Shou Yuan

Industrial Group Co Ltd

Room 1306 No88 Cao Xi North Rd, Shanghai, China, 200030 e: shuting@shfsy.com p: 86 21 5425 5151

Taiyo Chikuro Industries Co Ltd 6-21 Higashi-koen, Hakata-Ku, Fukuoka, Japan e: s-eguchi@taiyochikuro.jp p: 0 8 92 651 4131

Wellington City Council

76 Old Karori Road, Wellington, 6012 NZ e: elizabeth.reddington@wcc.govt.nz

Wu Han Chang Le Yuan Cemetery No. 120 Liuzhi Street Huangpi District Wuhan City Hubei Province, China e: whclyly@163.com p: 86 27 87163269

Xiao En Memorial Park Bhd

Xiao En Centre, No.1, Jalan Kuari, Cheras, 56100 Kuala Lumpur, Malaysia e: kuan@xiao-en.com.my p: +603-9145 38