2015 Annual Report AU ST R A L I A N H OT E L S A S S O C I AT I O N ( V I C TO R I A )
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2015 ANNUAL REPORT | AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)
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2015 Annual Report AU ST R A L I A N H OT E L S A S S O C I AT I O N ( V I C TO R I A )
Contents 2
Nikakis Benchmark Award
18
2015 HotelCare Report
3
Honour Roll
19
Out and About
3
AHA (Vic) Executive Committee
20 - 21 2014 AHA (Vic) State Awards for Excellence
4 - 5
President’s Message
22 - 23 2015 TAA (Vic) Accommodation Awards for Excellence
6 - 11
Chief Executive Officer’s Report
24
12 - 15
AHA (Vic) Summary of Performance 2014/15
25 - 29 AHA (Vic) Commercial Partners Directory
16 - 17
Governance Statement
AUSTRALIAN HOTELS & HOSPITALITY ASSOCIATION INC. AHA (VIC) Level 1, 1 Little Collins Street, Melbourne Victoria 3000 PO Box 18067, 111 Bourke Street, Melbourne Victoria 8003 T 03 9654 7100 F 03 9654 1724 W ahavic.com.au Editor Doreen Ventura E d.ventura@ahavic.com.au
AHA (Vic) Corporate Partners Directory
ON THE COVER Sir Henry Barkly Hotel, 92 Burgundy Street, Heidelberg
WWW.AHAVIC.COM.AU | 1
Nikakis Benchmark Award An award conferred annually in memory of Mr Nick Nikakis and recognising an individual or organisation who by their sustained performance and commitment serve as an inspiration to all in the industry. Congratulations to the 2014 Nikakis Benchmark Award winner Paul O’Brien from Red Rock Leisure.
1997
Old England Hotel, Heidelberg (initial Benchmark Award)
2006 Jim Ryan
1998
ALH Group
2007
1999
Don Carrazza
2008 Darryl Washington
Bruce L Mathieson
2000 Peter Gromotka
2009 Dorothy Houghton, Bernie Taylor
2001
Ray Dodd
2010
Peter Burnett AM
2002
Peter Doyle
2011
Patrick Reardon
2003
Rudy Markl
2012
Bailey Hunter, Warwick Hunter
2004 Ian Larkin
2013
Neil Grant
2005
2014
Paul O’Brien
Kath Byer
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Honour Roll LIFE MEMBERS G (Jack) Baldwin
VIC
John Haddad AO
NATIONAL/VIC
Jack Kortum
NATIONAL/VIC
George Lyon
VIC
Peter McIntyre
VIC
Thomas Payne OAM
NATIONAL/VIC
AHA (Vic) Executive Committee The new AHA (Vic) Executive Committee was appointed following an official election at the Annual General Meeting on Monday 6 October 2014.
AHA (VIC) EXECUTIVE COMMITTEE President
Ralph Sierakowski
VIC
Vice President (Metropolitan)
Kevin Worthington
VIC
Vice President (Country)
Darryl Washington
NATIONAL/VIC
Lou Steinfort E (Nick) Nikakis
VIC NATIONAL/VIC
Bernie Taylor
VIC
Raymond Dodd
VIC
Warwick Hunter
VIC
Kevin Burke
VIC
Peter Gromotka
NATIONAL/VIC
Peter Burnett AM Mark Robertson OAM David Canny
Honorary Treasurer
Paul Stocks
Honorary Minutes Secretary
David Curry
Executive Members
Michael Burke
Peter Williams
John Payne
Trustees
Bill Bell
Ian Larkin
Andrew Clark
TAA (Vic) Members
Robert Dawson, Chairman TAA (Vic)
Peter Doyle
VIC
Frank Sherren
VIC
Peter Poynton
VIC
Frank Dennis
VIC
William Bell
VIC
Robert Vagg
VIC
Brian Francis
VIC
Alan Giles
VIC
Peter Nash
VIC
Manager – Member Communications & Events
Patrick Sheehan
VIC
Manager – Major Events
Alan Stocks
VIC
Membership Services Coordinator
Richard Layton
VIC
Member Comms and Administrative Coordinator Jacinta Andrews
Carolyn Nikakis
VIC
Self-Exclusion Manager
Alexander Robertson OAM
VIC
Self-Exclusion Officer
Jim Ryan
VIC
TOURISM ACCOMMODATION AUSTRALIA (VICTORIA) STAFF
Greg Moore, Vice Chairman TAA (Vic)
AUSTRALIAN HOTELS ASSOCIATION (VICTORIA) STAFF Chief Executive Officer
Brian Kearney
Deputy Chief Executive Officer
Paddy O’Sullivan
General Manager
Mike Barouche
Workplace Relations Advisor
John Sweetman AM
Financial Controller
Indra Rajendren
Manager – Member Services
Kimberley Malcolm Doreen Ventura Annalee Humphry Alex Bourjaili
Sam Tissear Susan Dibley
Peter Burnett AM
NATIONAL/VIC
General Manager- TAA (Vic)
Darryl Washington
Ian Larkin
NATIONAL/VIC
Executive Officer- TAA (Vic)
Michelle King
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President’s Message
I am pleased to present the 167th Annual Report of the Australian Hotels Association – Victorian Branch. As is tradition, each year the preparation of the association’s annual report provides opportunity to assess our performance delivery to members over the past 12 months. The overarching objective of the AHA (Vic) is to effectively contribute to the establishment and maintenance of an economic and social environment that fosters the business success of members and Victorian pubs and hotels generally. We exist to protect and promote the interests of publicans. Following the election of the Daniel Andrews’ Government in November 2014, this year a key task for AHA (Vic) was to reinforce the credentials of our industry to ensure political and economic certainty and stability for our membership. At our annual cocktail function held in February this year we hosted the newly elected Premier of Victoria, Hon Daniel Andrews, key Ministers including Minister Jane Garrett who has responsibility for the hotel industry, as well as a large number of Government MPs. Daniel Andrews has been a great friend of the AHA (Vic) for many years and we were delighted to welcome him back to the
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AHA (Vic) offices in his capacity as our new Premier. Hon Matthew Guy, Hon Peter Walsh and a number of their caucus MPs were also present representing the Opposition parties. We took the opportunity to thank them for their ongoing support of the AHA (Vic) and our industry. In regard to other priorities of AHA (Vic), our recent summary of performance 2015 documentation provided to the Executive and Council of the Association highlighted the following priorities: • Effectively responding to the continuing business challenges being faced by members due to the volatility of economic conditions, increasing costs and the variability of overall consumer demand; • Actively pursuing members’ workplace relations-related interests in respect of both venue-based issues resolution and contributing to the AHA National agenda for reform to the Hospitality Industry (General) Award through the four-yearly Fair Work Commission review of Modern Awards; • Working with AHA National and other AHA Branches to position Tourism Accommodation Australia (TAA) as the “one voice” representing accommodation hotel interests to Governments across Australia, and
• Achieving real outcomes for members through successful negotiation with the Coalition State Government up to November 2014 and the Labor State Government for the balance of 2014/15 including: o The continuing implementation of an overall “cultural change” process to address concerns regarding excessive consumption of alcohol and, when required, targeted venuebased interventions rather than the implementation of “one size fits all” venue-based restrictions e.g. “lockouts”, reduced trading hours, restricted liquor sales after midnight etc., as currently being implemented in other Australian jurisdictions; o Notwithstanding the November 2014 change of State Government, continuing to advance the case for the extension of the term of gaming machine entitlements on a bipartisan political basis; o Following an extensive period of advocacy, obtaining an unequivocal advice from the Victorian Commission for Gambling and Liquor Regulation that supply of liquor into on-street drink/dining areas by a General Licensee is enabled through their off premises sale and supply entitlement rather than requiring an additional VCGLR approval;
Peter M Burnett AM and The Hon. Daniel Andrews MP
o Receiving a commitment from the Labor State Government to a period of effective consultation prior to any additional restrictions on smoking impacting on licensed businesses; o In consultation with all stakeholders satisfying the State Government of the need for significant “red-tape” reduction by the State Government in respect of live music on licensed premises, liquor licensing and gaming regulation;
What we have achieved as an association in the past 12 months would not have been possible if it wasn’t for the united front from all concerned. I would like to take this opportunity to express my appreciation to members of the AHA (Vic) Executive and Council for their input. I also take this opportunity to thank our CEO Brian Kearney for his management and leadership of the AHA (Vic) administration team. Cheers,
o Successfully advocating for approval and implementation of Keno jackpot pooling across Victoria and NSW, and o Re-enforcing to the new Labor State Government the need for a range of Government-directed initiatives that will simulate responsible innovation and growth in the licensed hospitality sector.
Peter M. Burnett AM President Australian Hotels Association (Victoria)
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Chief Executive Officer’s Report
It is an unavoidable truism that “the only constant in life is change”. Victoria’s licensed hospitality industry operators, and in particular publicans and hoteliers, well-know the challenges and opportunities that change brings – change in regulatory schemes & laws, changes in customer expectations & demands, changes in the economic & social environments etc. The pace of change is quickening and the potential and actual “disruption” to tried and true business models is challenging the status quo like never before. The introduction to Australia of Uber (2012) and AirBnb (2012) in particular has driven the rapid emergence of the so-called “sharing economy” in which the sharing of human and physical resources by different people and organisations via digital platforms has become the underlying philosophy of new and often radically different business models. Increasingly the product and service offerings within the “sharing economy” are being adopted by mainstream consumers, often with significant business impacts on the traditional providers of such products and services. In the world of licensed hospitality, innovations such as AirBnb, on-line menu-based meal home-delivery services, on-line gaming and gambling are but the tip of the iceberg as the relentless “sharing economy” seeks out opportunities to add convenience and value to the customer experience. It is difficult, sometimes impossible, to see the “sharing economy” tsunami that will dramatically disrupt your business until it is upon you. Is the “sharing economy” the enemy at the gate or is it a game-changing opportunity to successfully exploit into the future? Businesses utilising “sharing economy” platforms are often able to avoid or disregard the high-cost Government regulatory schemes that control traditional businesses and thereby obtain significant cost and service advantages. AHA through Tourism Accommodation Australia (TAA) is particularly concerned that the explosion in unregulated AirBnb-based accommodation providers is putting guests’ safety at risk, threatening accommodation sector jobs and not contributing to the nation’s tax base.
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An increasing number of AirBnb providers are multi-venue corporate property owners who are exploiting and corrupting the peer to peer philosophy. A basic level of regulation of the accommodation property sector is required to protect both the consumers and the overall economy’s interests. The AirBnb and Uber phenomena starkly highlight the community’s thirst for, and responsiveness to, innovation in product offerings and service delivery models. The highly regulated licensed hospitality industry is controlled, if not strait-jacketed, by a raft of laws that constrain rather than enable responsible licensed hospitality businesses. The future of Victoria’s licensed hospitality industry will be driven by innovationinnovation by business operators and innovation by lawmakers. The opportunity to aggressively and responsibly innovate must be available to all publicans and hoteliers. Proper regard must always be had to minimising the misuse and abuse of alcohol, effectively addressing problem gambling, ensuring food safety etc; however there is a balance to be struck. Government law and regulation applying to the licensed hospitality industry must not be solely driven by and focused on
the reckless drinker, problem gambler or the recalcitrant alcohol server or food provider; but rather, whilst providing essential and effective safety nets to protect those at risk of harm to themselves and others, it must actively encourage innovation and growth to the benefit of the overwhelmingly responsible community. The existing onerous and costly regulatory requirements upon licensed hospitality operators are stifling innovation and limiting their capacity to both engage and compete with emerging “sharing economy” based enterprises. Governments should adopt active policies of facilitating responsible innovation and growth within Victoria’s and Australia’s licensed hospitality industry. Following on from the AHA (Vic) 2014-18 Policy Agenda canvassed with both Labor and the Liberal/Nationals Coalition prior to the November 2014 State Election, commitments are now being sought from the Daniel Andrews-led Labor Government to an active policy facilitating responsible innovation and growth within Victoria’s pub and hotel sector. With such commitments to be based upon: • continuing “red tape” reduction, with a resultant reduction in the costs of doing business,
• stimulation of licensed hospitality business activity, • reducing business uncertainty, particularly in regard to sovereign risk, and • promoting investment and employment. It is both pleasing and promising that following engagement and consultation across the first half of 2015, the State Government announced in August 2015 its intentions to: • implement significant reform in the Government’s tourism-related agenda through the creation of Visit Victoria; • review gaming machine arrangements in Victoria to allow the Government to make decisions on the post-2022 arrangements well before the expiry of existing entitlements, and to • review the Liquor Control Reform Act 1998 to ensure that Victoria’s liquor laws are effectively balancing their diverse objectives. The review of these fundamental building blocks of Victoria’s licensed hospitality industry provides a real opportunity to establish a regulatory framework that will drive responsible innovation and growth into the future.
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The Sporting Globe Bar & Grill, Richmond
LIQUOR LICENSING Successive Victorian Governments have opted not to follow the “one size fits all” approach of the New South Wales and more recently Queensland Governments in responding to perceived community concerns regarding the consequences of excessive alcohol consumption, particularly after midnight. Rather, in Victoria, targeted law and enforcement directed to perpetrators as well as recalcitrant licensed operators is addressing issues of concern at their source, whilst not unreasonably disrupting responsible licensees and community members in delivering and enjoying the late-night experience.
The 1am curfew applying to the grant of new late night venues in Melbourne and inner metropolitan local government areas was recently extended by the Victorian Government for a further 2 year period; however, importantly, increased flexibility has been given to the Victorian Commission for Gambling and Liquor Regulation in granting exemptions from the curfew. This measured and sensible amendment is a real recognition that “one size fits all” interventions are neither effective nor warranted in addressing issues of concern. Whilst some vocal lobbyists within the health and welfare sector are increasingly stridently arguing that industry-based organisations such as AHA (Vic) should be
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excluded from Government alcohol policy development forums, such narrow and self-serving attitudes are being rejected by the Government on the basis that consultation and engagement with all stakeholders is essential if the law is to be sound, effective and pragmatic. Minister for Liquor and Gaming, the Hon Jane Garrett MP, has moved quickly since the election of the Daniel Andrewsled Labor Government to give effect to policy commitments regarding the structure and operations of the VCGLR. We welcome newly appointed Chair, Dr Bruce Cohen and congratulate Ms Catherine Myers on her confirmation as Chief Executive Officer of the VCGLR.
SUCCESSIVE VICTORIAN GOVERNMENTS HAVE OPTED NOT TO FOLLOW THE “ONE SIZE FITS ALL” APPROACH OF THE NEW SOUTH WALES AND MORE RECENTLY QUEENSLAND GOVERNMENTS IN RESPONDING TO PERCEIVED COMMUNITY CONCERNS
GAMING Across 2014/15 AHA (Vic) gaming priorities have been directed to: • working with the Victorian Government on the implementation of State-wide networked voluntary pre-commitment to be fully functional from December 2015; • gaining a commitment from the Andrews’ Government to a review of the current 10 year term of gaming machine entitlements, and • canvassing the Government on the need to facilitate responsible innovation and growth within Victoria’s venue-based gaming sector e.g. implementation of ticket-in/ticket-out technology, increasing existing cash-payout restrictions etc.
AHA (Vic) particularly welcomes the announcement in August 2015 of the Government’s review of gaming machine arrangements.
on all Victorian-based gaming machines from December 2015.
The review to be conducted across 2015/16 will inform the Government in making necessary decisions in respect of extending the term of gaming machine entitlements beyond 2022.
With Victorian gaming venues now providing the ‘safest’ and most responsible environment for customers to enjoy gaming, it is timely for the Andrews’ Government to be enabling responsible initiatives that will facilitate growth in the gaming market.
The gaming-related regulatory regime in Victoria exceeds that of all other States and Territories and the ‘best practice’ proposed in successive reports of the Productivity Commission.
Such initiatives include further red-tape reduction e.g. increasing the $1,000 cheque-only payout threshold and system developments such as “ticket-in/ ticketout”.
As evidenced by the total withdrawal of all ATM’s from gaming venues from 1 July 2012 and the implementation of networked voluntary pre-commitment
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Notting Hill Hotel
WORKPLACE RELATIONS
Commission into Australia’s Workplace
Division and the TAA National Board to
Relations Framework canvassed options
take us forward.
Additional to the high quality venue-based
consistent with the AHA submissions to
industrial relations advice and support
the Fair Work Commission.
provided to members, a priority during 2014/15 has been to join with other AHA Branches and AHA National in developing and putting submissions to the Fair Work Commission review of the Hospitality Industry (General) Award. Our submissions are seeking: • a more rational penalty rate regime, • increased flexibility in part-time employment, and
TOURISM ACCOMMODATION AUSTRALIA – TAA (VIC)
public holidays to those days stipulated
National Accommodation Division. Martin Ferguson, previous Federal Minister for Tourism and Resources & Energy
the AHA (Vic) provides services to and
and Past-President of ACTU, has been
represents the interests of 3, 4 & 5 star accommodation providers, including hotels, resorts and serviced apartments. As foreshadowed in the Chief Executive Officer’s Report in the 2013/14 Annual Report, considerable effort was expended joint venture with the Accommodation Association of Australia.
in the Award and excluding the numerous State declared public holidays.
been appointed Chairman of the AHA
TAA (Vic) operating as a division of
across 2014/15 in seeking to execute a • the limitation of penalty-rate attracting
Robert Dawson, Chair of TAA (Vic), has
It has not been possible to conclude such an agreement and as a consequence
appointed Chairman of TAA National. Both gentlemen will lead AHA and TAA advocacy in advancing Australia’s tourism sector and the interests of accommodation providers.
VICTORIAN THOROUGHBRED RACING VISION With over 450 PubTABs operating across Victoria, we were seriously concerned at the black-out of Victorian thoroughbred
Both the penalty rate and public holiday
TAA, both at Branch and National level,
matters are evoking considerable
has re-dedicated itself to being the
discussion and debate in the media and
pre-eminent voice of major accommodation
the community.
providers across Australia.
It is pleasing that the recently released
New leadership has been installed within
to agree financial arrangements for the
draft report of the Productivity
both the AHA National Accommodation
continuation of such vision.
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racing vision through SkyRacing over four weeks in December 2014 and a further six weeks in July/August 2015 due to the inability of Racing Victoria and Tabcorp
Whilst metropolitan PubTABs had access to Seven West Media’s 78 vision during the latter period, regional PubTABs suffered significant turnover declines due to the lack of vision across country Victoria. With up to 30% of Victorian PubTAB turnover driven by wagering on Victorian thoroughbreds, the availability of such vision on free to air television from 29 August 2015, in combination with the increasingly aggressively marketed on-line bookmaker options, is a significant challenge to the retail-based PubTAB wagering offer. Much of the vision, form and access exclusivity that underpins the current PubTAB business model has been eroded in recent years. AHA (Vic) is committed to advocating on PubTAB operators behalf for the implementation of a new PubTAB business model by Tabcorp which is reflective of the changing wagering landscape, including the reasonable sharing of costs and profits and leveraging the convergence of the retail and digital platforms. Continuing innovation by Tabcorp within the retail wagering channel is a critical element in ensuring the sustainability of PubTABs into the future through continuing to build the customer experience, driving growth and delivering the resultant profitability to PubTAB venues.
dish, Royce Hotel, Melbourne
CONCLUSION AND THANKS President Peter Burnett with the support of We greatly value and appreciate the
Vice Presidents Mark Robertson and David
support and active participation of our
Canny and Treasurer Paul Stocks.
major corporate partners, Tabcorp, Carlton and United Breweries, Treasury Wine
All at the AHA (Vic) were delighted and
Estates, HostPlus and Aon.
proud at the appointment of Peter Burnett as a Member of the Order of Australia (AM)
We also thank the many companies that
by the Governor-General in June 2015 in
support the AHA (Vic) through their
recognition of his “significant service to the
involvement as Corporate Partners and
tourism and hospitality sector at the State
Associate Members.
and National level and as a supporter of
Such involvement reflects their
I also thank the Council members of the
a sustainable and successful pub and
AHA (Vic) for their participation, guidance
been a part of the AHA (Vic) family for
Finally my considerable thanks to all the staff at AHA (Vic) for their outstanding efforts and achievements in what was again a challenging and rewarding year.
charitable and sporting groups”.
commitment to join with us in ensuring hotel sector. Most such supporters have
diverse views and passion by all for Victoria’s pub and hotel industry can be harnessed to the advantage of AHA (Vic) members.
and support during 2014/15.
many years. I must thank the Executive
The Council of the Association is an
Committee under the leadership of our
excellent forum where robust debate,
Brian Kearney Chief Executive Officer Australian Hotels Association (Victoria)
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AHA (Vic) Summary of Performance 2014/15 Issues requiring priority attention in 2014/15 included: • Working closely with the then Coalition State Government and the then Labor State Opposition to ensure that appropriate regard was had to pub and hotel interests in their framing of their respective policy platforms in the leadup to November 2014 State Election. The AHA (Vic) Policy Agenda 2014/18 was a critical input to this process; • Upon the election of the Labor State Government establishing effective working relationships across all relevant Ministerial offices and departments to enable advocacy in the interests of pubs and hotels; • Effectively responding to the continuing business challenges being faced by members due to the volatility of economic conditions, increasing costs and the variability of overall consumer demand;
• Achieving real outcomes for members through successful negotiation with the Coalition State Government up to November 2014 and the Labor State Government for the balance of 2014/15 including:
• Actively pursuing members’ workplace relations-related interests in respect of both venue-based issues resolution and contributing to the AHA National agenda for reform to the Hospitality Industry (General) Award through the four-yearly Fair Work Commission review of Modern Awards; • Working with AHA National and other AHA Branches to position Tourism Accommodation Australia (TAA) as the “one voice” representing accommodation hotel interests to Governments across Australia, and
o The continuing implementation of an overall “cultural change” process to address concerns regarding excessive consumption of alcohol and, when required, targeted venue-based interventions rather than the implementation of “one size fits all” venue-based restrictions e.g. “lock-outs”, reduced trading hours, restricted liquor sales after midnight etc., as currently being implemented in other Australian jurisdictions; o Notwithstanding the November 2014 change of State Government, continuing to advance the case for the extension of the term of gaming machine entitlements on a bipartisan political basis; o Following an extensive period of advocacy, obtaining an unequivocal advice from the Victorian Commission for Gambling and Liquor Regulation that supply of liquor into on-street drink/dining areas by a General Licensee is enabled through their off premises sale and supply entitlement rather than requiring an additional VCGLR approval; o Receiving a commitment from the Labor State Government to a period of effective consultation prior to any additional restrictions on smoking impacting on licensed businesses;
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o In consultation with all stakeholders satisfying the State Government of the need for significant “red-tape” reduction by the State Government in respect of live music on licensed premises, liquor licensing and gaming regulation;
o Successfully advocating for approval and implementation of Keno jackpot pooling across Victoria and NSW, and
o Re-enforcing to the new Labor State Government the need for a range of Government-directed initiatives that will stimulate responsible innovation and growth in the licensed hospitality sector.
1. Continuing initiatives to deliver outcomes to members’ advantage: A. LIQUOR-RELATED 1 In the face of draconian venue-based interventions impacting on publicans in the CBD Sydney, Kings Cross and regional NSW, and as announced for the implementation in Queensland, AHA (Vic) has maintained a constructive and on-going dialogue with successive Victorian Governments in respect of safety in and around licensed premises and entertainment precincts. Both the previous Coalition State Government and the current Labor State Government have rejected restrictions such as “lock-outs”, reduced trading hours, restrictions on liquor sales etc., other than on highly targeted basis by the VCGLR where warranted as a consequence of prosecution proceedings.
AHA (Vic) Executive Committee
2 In response to amendments to the Liquor-Control Reform Act in September 2014 which subsequently cast doubt on the utilisation of the off-premises sales entitlement of General Licensees to supply liquor into adjacent on-street areas without an additional licensing permission, persistent advocacy resulted in the VCGLR unequivocally confirming the off-premises supply entitlements of General Licensees. 3 Following the release by the Commonwealth Government of its discussion paper on taxation reform, AHA (Vic) in conjunction with AHA National and other Branches has lodged a submission advocating for:
• The maintenance of the existing differential excise in respect of draught beer;
• Provision of an equivalent excise differential in respect of bulk wine and spirits supplied and consumed on-premises, and
• The restoration of reasonable entertainment expenses as a tax deduction and the removal of FBT on staff business meals.
4 Through representation on the Liquor Control Advisory Council, AHA (Vic) has successfully advocated for increased flexibility being available to the VCGLR to grant exemptions from
the 1am curfew applying to affected licensed businesses in CBD and inner metropolitan local government areas. 5 Both the Coalition Opposition and the Labor State Government have continued to reject calls to increase the minimum drinking age to 21 years and to reduce the permissible maximum blood alcohol content for driving to 0.02%
9 Maintaining effective and productive dialogue with Victoria Police Command and at an operational level in order that matters of concern may be identified and addressed in a timely manner e.g. policing at a pub-level, and robberies of gaming venues etc. 10 Working with the VCGLR on the content and delivery of the late Night Management Training Course.
6 Contributing to the State Government’s and the VCGLR’s red-tape reduction initiative, with significant reform achieved in a range of liquor-licensingrelated administrative requirements, including the conduct of underage/ all age events on licensed premises, licence application processing etc.
11 Closely monitoring liquor licensingrelated developments across Australia and overseas to identify any new initiatives and/or interventions by Governments impacting on licensed businesses and/ or the sale of liquor.
7 Through membership of the Ministerial Live Music Taskforce contributing to the State Government’s decision to implement a review by the EPA of sound limitations (SEPP N2) applying to licensed businesses and the adoption of “agent of change” provisions within planning and liquor licensing decisionmaking.
B. GAMING AND GAMBLING-RELATED
8 Consultation with the Minister for Liquor and Gambling Regulation and with the Commissioner and CEO of the VCGLR upon the Minister’s re-prioritisation and increase in the number and frequency of Liquor and gaming compliance inspections in regional Victoria.
1 Continuing to work closely with the Victorian Department of Justice and Intralot Gaming Services to ensure that appropriate and reasonable regard is had to gaming venue interests in the specification and roll-out of the Victorian voluntary pre-commitment system from December 2015, including participation in the Victorian Government Pre-commitment Implementation Industry Advisory Group. 2 Prior to the November 2014 State Election continuing to work with the Inter-departmental Advisory
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Committee established by the then Coalition State Government to progress the consideration of the extension of the gaming machine entitlement term, including responding in detail to the Government Issues Paper- “Review of the Gaming Machine Entitlement Term”. From December 2014 discussions with the Labor State Government have commenced and are being progressed regarding the term extension. 3 Continuing to provide best practice VCGLR approved self-exclusion and Responsible Gambling Code services to gaming venues across Victoria. 4 Maintaining close and confidential contact with Victoria Police in their efforts to address armed robberies of gaming venues, including the conduct of seminars for gaming members. 5 Actively responding to the then Coalition State Government’s decision to re-allocate 128 (64 pub/ 64 club) unallocated or forfeited gaming entitlements to Crown Casino, resulting in the pool of entitlements available to pubs and clubs being reduced from 27,500 to 27,372 (13686 pubs/ 13686 clubs). 6 Actively canvassing the State Government to implement gamingrelated initiatives that will promote responsible innovation and growth, including ticket-in/ ticket-out or equivalent technology and an increase in the current $1,000 cheque limit for pay-outs to at least $2,500. 7 Advocating the State Government in regard to the implementation of a regulatory regime related to gaming-related loyalty schemes that responsibly optimises the benefits to venues. 8 Successfully lobbying the State Government to achieve the pooling of Victorian and NSW Keno jackpots. 9 Ensuring appropriate regard is had to PubTAB retail wagering interests in the continuing negotiations between the Victorian Racing Industry and Tabcorp in regard to racing vision into the future.
C. WORKPLACE RELATIONS 1 Continuing to provide high quality venue-based workplace relations issue resolution & claim management services.
2. Membership of Government Boards and Committees and Working Parties relevant to AHA (Vic) interests, including:
2 Leadership in AHA National submission to the Fair Work Australia, including:
• Progression of the AHA’s submission in the current review of modern awards, in particular the Hospitality (General) Award directed to achieving:
• Victorian Government Interdepartmental Committee reviewing the term of gaming machine entitlements
o A more rational penalty rate regime;
• Premier’s Committee reviewing Victoria’s tourism strategy;
o Increased flexibility in part-time employment, and
• Ministerial Live Music Roundtable
• Liquor Control Advisory Council
o The limitation of paid public holidays to a reasonable level, and
• Responsible Gambling Ministerial Advisory Council and related working parties
• VCGLR Industry Association Gaming Forum
• Victorian Government Precommitment Implementation Industry Advisory Group
• Victoria Police Security Advisory Council
• Taxi Services Commission Consultative Council
• Responsible Gambling Awareness Week Committee
• Small Business Minister’s Advisory Committee
• Submissions to the 2015 Minimum Wage case, and
3 Continuing the provision of briefings and seminars to members on current and emerging workplace relations issues.
D. GENERAL MATTERS 1 Continuing consultation with the Victorian Government in response to the campaign of the health sector to extend smoking restrictions to outdoor drinking and dining areas of licensed businesses. 2 Continuing engagement with the Taxi Services Commission as the Government’s taxi reform agenda is rolled-out to ensure full regard is had to the interests of accommodation hotels and late night venues. 3 Continuing advocacy contributing to State Government’s 2015 Budget decision to increase major event funding and approving the extension of the Melbourne Exhibition and Convention Centre.
3. Submissions were made in response to a range of Federal and State Government proposals and Discussion Papers, including:
• Regulatory Impact StatementGambling Regulations 2015
• Gambling and Liquor Legislation Further Amendment Bill 2014
• Gambling and Liquor Legislation Amendment (Modernisation) Act 2014
1 The AHA (Vic) Policy Agenda 20142018 was canvassed with the Victorian Coalition and Labor Party in advance of the November 2014 State Election.
• Victorian Competition and Efficiency Commission review of suitability of gaming industry participants
2 AHA (Vic) continued to financially support political parties and current and aspiring members of the State and Federal Parliaments who demonstrate an empathy for pub and hotel interests and a willingness to consult on relevant matters.
• Harper inquiry into national competition reform
• Commonwealth Government tax reform white paper “Re: Think”
• Revision of VCGLR “Intoxication Guidelines”
• Revision of VCGLR provisions regarding licensing in the “dry area”
E. POLITICAL ENGAGEMENT
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Copperhead Road, Elgin Inn, Hawthorn
• Minister for Liquor and Gambling Regulation guidelines providing for the extension of the 1am “freeze” applying to new venues whilst providing for increased flexibility in the VCGLR’s consideration of exemptions. • Regulations applying to the implementation of gaming-related loyalty schemes.
4. Provision of a range of information and education programs to members across Victoria including:
• Divisional meetings, “Pubs, Pots and Profits” forums and dinners, the “F&B Professionals Forum”, Gaming Forums and an extensive range of workplace relations and special interest seminars. • Attendance at Liquor Licensing Forums and Accords across Victoria.
5. Provision of a range of services to Victoria’s accommodation hotels through Tourism Accommodation Australia (Victoria), including:
• Conduct of monthly General Managers’ meetings addressing key issues and providing networking opportunities;
• Presentation to General Managers’ meetings by tourism and industry stakeholders e.g. Minister for Tourism, CEO Grand Prix Corp. etc.;
• Conduct of regular “Board Room” meetings with key tourism leaders;
• Lobbying the Victorian Government on issues impacting on accommodation hotels e.g. taxi reform initiative etc.;
deliver increased occupancy to accommodation hotels;
• Conduct of a Melbourne yield seminar, and
• Presentation of the TAA (Vic) State Awards for Excellence.
6. Successful conduct of a range of activities and events AHA (Vic) State Awards for Excellence, TAA (Vic) Accommodation Awards, Annual General Meeting Luncheon, the annual “Melbourne Cup Experience”, Council Christmas Dinner, Ladies Lunches, HotelCare Charity Golf Day, Council Lunches etc.
7. Continuing pursuit of performance and efficiency opportunities within AHA (Vic) administration including:
• Issue of the “Check-In” newsletter providing timely updates and outcomes from General Managers’ meetings;
• Continuing growth in membership and related income;
• Regular corporate briefing seminars to ensure the Corporate Partners are kept ahead of key issues and their implications for the suppliers of products and services to the hotel industry;
• Regular Member E-mails and Bulletins alerting members to issues and opportunities.
• Conduct of regular Human Resources and Financial Manager meetings;
• A regular on-line members’ update by the CEO through the AHA (Vic) / TAA (Vic) website
• Provision of the AHA (Vic) Food Safety Template, including an on-line option and the AHA (Vic) Liquor Licensing Compliance Kit to members.
• Conduct of seminars & forums for accommodation hotel engineers, front-of-house, concierge and sales and marketing staff;
• Conduct of commercial partner networking functions.
• Conduct of regional General Managers’ meetings;
• Re-structuring of Partner Packages to provide enhanced value.
• Actively working with Major Events Victoria, Melbourne to
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Governance Statement
The Australian Hotels Association (Victoria) is a Branch of the industrially registered Australian Hotels Association, subject to the provisions of the Fair Work (Registered Organisations) Act 2009 and consisting of persons who under, and in accordance with, the provisions of the constitution are members of the Association.
The business and affairs of AHA (Vic) are overseen and controlled by the duly elected 83 members Council of the Association. The Council elects an Executive Committee to deal with relevant matters on its behalf, with such Committee reporting back to the Council regularly. Both the Councillors and Executive Committee members are elected for 2-year terms under the supervision of the Australian Electoral Commission. An election was conducted in September/ October 2014. Eight meetings of the Executive Committee and seven meetings of the Council were held in 2014/15. The Executive Committee comprises members of Council elected to the following honorary office bearer positions i.e. President, Vice President (Metropolitan), Vice President (Country), Treasurer, and six (6) other Councillors elected to the Executive Committee. The Constitution provides for an Accommodation Division comprised solely of members whose premises offer a minimum of 24 bedrooms to the public, with the Division entitled to elect 6 members to the Council. Two such members are members of the Executive Committee. The Division operates as Tourism Accommodation Australia (Victoria).
16 | 2015 ANNUAL REPORT | AAUSTRALIAN HOTELS ASSOCIATION (VICTORIA)
The Australian Hotels and Hospitality Association Incorporated (AHHA Inc.) is an incorporated association pursuant to the Associations Incorporation Reform Act 2012. AHA (Vic) contracts AHHA Inc. to provide membership services to AHA (Vic) members and a range of administrative and support services. AHA (Vic) and AHHA Inc. share common Councillors, Executive Committee members and Chief Executive Officer. Members of AHA (Vic) are also members of AHHA Inc. The respective constitutions of AHA (Vic) and AHHA Inc. require that a meeting of members be held annually (the Annual General Meeting). The purpose of the Annual General Meeting is to:
• receive reports and audited financial statements from the Council in respect of the immediately preceeding year, and
• consider any other business of which notice has been given in accordance with the constitution.
All members are advised of the Annual General Meeting by a notice placed in the member publication “Hotel Today” and are encouraged to attend the meeting.
The Council and Executive Committee aim to ensure that members have input to and are informed of all major issues and developments affecting the pub and hotel sector in Victoria and the Association. Information is communicated to members through:
• An Annual Report, including a copy of the Business Plan for the upcoming year, is distributed to all members;
• Regular Bulletins detailing latest issues are issued to members by e-mail, fax or hard copy;
• “Hotel Today” is distributed to members bi-monthly;
• AHA (Vic)/AHHA Inc. website is regularly updated with news concerning or impacting on members www.ahavic.com.au;
• An extensive range of seminars, training initiatives and member meetings are conducted for members across Victoria, and
• Provision of direct services on workplace relations, legal, liquor licensing, gaming issues etc. to members.
Sir Henry Barkly Hotel, Heidelberg
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2015 HotelCare Report
HotelCare was established in 1999 as an on-going initiative of AHA (Vic) to raise and distribute funds to worthy charities and organisations and to advance the overall interests of the pub and hotel sector in Victoria.
HotelCare is funded on behalf of all AHA (Vic) members through contributions by members with gaming machines. Since its foundation HotelCare has directly distributed almost $4 million to charitable organisations, and through seed funding of the HotelCare Charity Golf Day facilitated the further distribution of over $2 million to various charities and causes. The HotelCare Golf Day held at Victoria Golf Club in December 2014, with the kind assistance and support of the Victorian
Liquor Industry Golf Club, Victoria Golf Club and our corporate partners, provides funds to HotelCare beyond the contributions of gaming pubs, with 100% of monies raised directed to charities and worthy causes. Within the overall objective of HotelCare to support charitable organisations and to advance the overall interests of pubs and hotels, funds within HotelCare are also utilised to support political parties and current or aspiring members of Parliament who demonstrate a willingness
Donations from HotelCare to worthy charities and causes in 2014/15 included: Seed funding for Hotel Care Golf Day Peter McCallum Comprehensive Cancer Centre EJ Whitten Foundation for Prostrate Cancer Research
$ 81,975 55,000 25,410
The Brotherhood of St Laurence
20,000
The Currajong School assisting youth with schooling difficulties
15,000
Ballarat Cystic Fibrosis
13,500
Donations up to $5000
23,989
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to genuinely consult on relevant policy development and implementation, as well as to fund targeted initiatives in members’ interests. Decisions on HotelCare expenditure up to $5,000 are made by the Chief Executive Officer and reported to the Executive Committee; decisions on expenditure in excess of $5,000 are made by the Executive Committee and reported to the Council.
Out & About
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2014 AHA (Vic) State Awards for Excellence
20 | 2015 ANNUAL REPORT | AAUSTRALIAN HOTELS ASSOCIATION (VICTORIA)
The 2014 Australian Hotels Association (Vic) State Awards for Excellence was held on Monday 17 November at Atlantic in the Docklands. With more than 1,000 people in attendance, the marquee event attracted hoteliers and their staff, senior government ministers, key industry suppliers and decision makers, as well as our valued commercial partners. All had gathered to celebrate the diversity and quality of hospitality offered by Victoria’s finest pubs and hotels. The Masters of Ceremonies for the night, Hamish McLachlan and Ian Cover, hosted a fun filled night which included
an on-screen live feed from Twitter and Instagram featuring photos and Tweets from our social media savvy guests in the room. The night was finished up with a choice of three after party rooms for guests. A highlight of the evening was the awarding of the 2014 Nikakis Benchmark Award to Paul O’Brien from Red Rock Leisure. Paul was joined on stage by his family for the presentation.
The final awards for the evening were the hotly contested Overall Hotel of the Year, Country and Metropolitan. These were taken out by Steeples in Mornington and Malvern Hotel, Toorak. AHA (Vic) recognises and congratulates all finalists and winners for their ongoing dedication and significant contribution to building Victoria’s renowned reputation for industry excellence
2014 AHA (Vic) State Awards for Excellence
WINNERS
Nikakis Benchmark Award
Paul O’Brien Red Rock Leisure
Overall Hotel of the Year (Metropolitan)
Malvern Hotel
Overall Hotel of the Year (Country)
Steeples Hotel, Mornington
Best Bar Presentation & Service (Metropolitan)
Hophaus Bier Bar & Grill, Southbank
Best Bar Presentation & Service (Country)
American Hotel, Echuca
Hotel Industry Rising Star
Wayne Robinson, Tinamba Hotel
Excellence in Service (Administration)
Kym Swanwick, San Remo Hotel
Excellence in Service (Gaming)
David Murray, Bridge Inn Hotel, Mernda
Excellence in Service (Front of House)
Francis Lorimer, The Westernport Hotel, San Remo
Excellence in Service (Back of House)
Catherine Kalka, Woolshed Hotel, Docklands
Best PubTAB (Country)
Steeples Hotel, Mornington
Best PubTAB (Metropolitan)
Bridge Inn Hotel. Mernda
Best Restaurant (Country)
Flinders Hotel
Best Restaurant (Metropolitan)
Ludlow Bar & Dining Room, Southbank
Best Bistro (Country)
Huon Hill, Wodonga
Best Bistro (Metropolitan)
Malvern Hotel
Outstanding Achievement in Training
Pegasus Leisure Group
Best Environmental Practice
Healesville Hotel
Outstanding Community Service
Kelly’s Motor Club, Cranbourne & ALH Group
Best Marketed Hotel
The Quiet Man Irish Pub, Flemington
Best Redeveloped Hotel
Bridge Inn Hotel, Mernda
Best Bistro (Metropolitan) - with full table service
Geebung Polo Club, Hawthorn
Best Gaming Venue – with 50 Machines or less (Country)
The Olive Tree Hotel, Sunbury
Best Gaming Venue – with 50 Machines or less (Metropolitan) Best Gaming Venue – with 51 Machines or more (Country) Best Gaming Venue – with 51 Machines or more (Metropolitan) Best Keno Venue (Country) Best Keno Venue (Metropolitan) Best Menu & Wine List Best Entertainment Venue Best Sporting Entertainment Venue Best Theme Bar
Longbeach Hotel, Chelsea Steeples Hotel, Mornington Highways, Sandown & Taylors Lakes Hotel Mildura Gateway Tavern Roxburgh Park Hotel
O’Connell’s Centenary Hotel, South Melbourne Hotel 520, Tarneit Zagame’s , Caulfield Father’s Office Speakeasy Bar & Restaurant, Melbourne
Best Presented Beer
Beer Deluxe, Hawthorn
Best Outdoor or Non-Enclosed Facility
Platform 28, Docklands
Best Retail Liquor Outlet Best Hotel Accommodation Best Family Dining
Grand Hotel Mornington Flinders Hotel Kealba Hotel
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2015 TAA (Vic) Accommodation Awards for Excellence Victoria’s top accommodation hotels were recognised at the 2015 Tourism Accommodation Australia (Victoria) Accommodation Awards for Excellence gala dinner held at the Grand Hyatt, Melbourne in May, 2015.
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The various award categories recognises Melbourne and Victoria 3, 4 and 5 star accommodation providers that offer a world class product across a diverse selection of properties. Each year the industry constantly strives to raise the bar and this year’s winners and nominees were reflective of the excellence the industry has achieved over the past 12 months.
Accommodation Category Award Winners: Deluxe Accommodation Hotel of the Year Crown Towers, Melbourne Apartment/Suite Accommodation of the Year Mantra on Russell, Melbourne Superior Accommodation Hotel of the Year Radisson on Flagstaff Gardens, Melbourne Mid-Range Accommodation Hotel of the Year ibis Styles Melbourne, The Victoria Hotel Boutique Style Accommodation of the Year Adelphi Hotel, Melbourne Resort Style Accommodation of the Year Wyndham Resort, Torquay Regional Accommodation of the Year Balgownie Estate Vineyard Resort and Spa, Yarra Glen Specialty Category Award Winners:
Administration Employee of The Year The Langham Melbourne - Glen Ferguson Concierge of The Year Grand Hyatt Melbourne - Chris Fitcher Food & Beverage Services Employee of The Year Stamford Plaza Melbourne - Ketan Seth and The Langham Melbourne - Martin Fearn Front Office Services Employee of The Year Crown Towers, Melbourne - Tom Stewart Housekeeping Employee of the Year PARKROYAL Melbourne Airport, Tullamarine - Christian Tapia Hotel Industry Rising Star Quality Hotel Bayside, Geelong Brandon Brown Sales & Marketing Employee of The Year Rydges Melbourne - Joseph Ancora
Deluxe Restaurant of the Year The Langham, Melbourne - Melba Hotel Restaurant of the Year (all day dining) InterContinental Melbourne the Rialto Alluvial Restaurant Regional Hotel Restaurant Peppers Mineral Springs Hotel, Hepburn Springs - The Argus Dining Room
Property Performance - Winners: Best Environmental & Energy Efficiency Practice Quality Hotel Downtowner on Lygon, Carlton Best Marketed Accommodation Provider Grand Hyatt Melbourne
Bar of the Year The Langham Melbourne, ARIA Bar & Lounge
Outstanding Achievement in Training Grand Hyatt Melbourne
Individual Excellence Award Winners:
Outstanding Community Service & Achievement Melbourne Marriott Hotel
Outstanding Contribution to the Industry Chris Woodruff Chief Executive Officer, Melbourne Airport
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AHA (Vic) Corporate Partners Directory Andale Hotel Services
FOX Sports
Lion
www.andale.com.au T: 03 9335 1066 Lucas Dale M: 0403 185 674 lucas.dale@andale.com.au Don Hodge M: 0403 185 680 don.hodge@andale.com.au
www.foxsports.com.au Michael Pellegrino Michael.Pellegrino@foxsports.com.au T: 03 9922 2730 M: 0438 574 964
www.lionco.com Matt Windsor matthew.windsor@lionco.com T: 03 9277 5826 M: 0417 262 270
Foxtel for Business
PFD Food Services
www.foxtelbusiness.com.au Scott Wiedemann scott.wiedemann@foxtel.com.au M: 0428 423 745
www.pfdfoods.com.au James Zocchi jzocchi@pfdfoods.com.au T: 03 9756 2215 M: 0408 536 244
GO Energy
Staging Connections
www.aristocrattechnologies.com Matt McCarroll mccarroll@ali.com.au T: 03 9644 1000 M: 0438 457 246
www.goenergy.com.au T: 03 9097 1678 Michael Casey M: 0437 998 130 michaelc@goenergy.com.au Matthew Jones M: 0418 622 255 matthewj@goenergy.com.au
www.stagingconnections.com Fiona Mercer fmercer@stagingconnections.com T: 03 9292 7474 M: 0419 339 987
Asahi Premium Beverages
H & L Australia
www.asahipremiumbeverages.com Matt Grix mattg@asahipb.com M: 0417 033 156 T: 03 8369 0391
www.hlaustralia.com.au Benn Spriggs benn.spriggs@hlaustralia.com.au T: 03 9644 4666 M: 0417 118 608
Bank of Melbourne
Harvey Norman
www.bankofmelbourne.com.au Dean Cleary clearyd@bankofmelbourne.com.au T: 03 9296 4353 M: 0413 875 241
Commercial Project Division www.harveynormancommerical.com.au Paul Thornewell T: 03 8530 6300 M: 0401 879 147 paul.thornewell@au.harverynorman.com
AON Risk Services www.aon.com.au Nick Oldridge nick.oldridge@aon.com T: 03 9211 3307 M: 0416 020 439 Aristocrat
British American Tobacco Australia www.bata.com.au Nicholas Booth nicholas_booth@bat.com M: 0414 783 608 Carlton & United Breweries www.cub.com.au Tim Powell tim.powell@cub.com.au T: 03 9420 6468 M: 0417 416 050 Coca-Cola Amatil www.ccamatil.com Damian Slater damian.slater@ccamatil.com M: 0419 536 709 Diageo Australia
HOSTPLUS www.hostplus.com.au Stephen Assimo sassimo@mail.hostplus.com.au T: 03 8636 7777 M: 0438 801049 IGT Australia www.igt.com.au Theo Toklis theo.toklis@igt.com T: 03 8588 5972 M: 0434 476 964 Lancer Beverage Systems www.lancerbeverage.com Shane Devlyn sdevlyn@lancerbeverage.com T: 03 8336 1844 M: 0423 557 576
www.diageo.com Daniel Studd daniel.studd@diageo.com T: 03 9947 7126
24 | 2015 ANNUAL REPORT | AAUSTRALIAN HOTELS ASSOCIATION (VICTORIA)
Tabcorp www.tabcorp.com.au Paul Carew carewp@tabcorp.com.au T: 03 9868 2428 M: 0439 398 761 Treasury Wine Estates www.treasurywineestates.com Neil Grant neil.grant@tweglobal.com M: 0412 107 764 United Refrigeration www.unitedrefrig.com.au Eddy Kazmarek eddy@unitedrefrig.com.au T: 03 9357 1401 M: 0418 540 705 Vectron Systems www.vectron.com.au James Verlaque jamesv@vectron.com.au T: 03 9328 8222 M: 0426 227 040 William Angliss Institute of TAFE www.angliss.edu.au Brendan Clennett clennett@angliss.edu.au T: 03 9606 2447
AHA (Vic) Commercial Partners ACCOUNTANTS HLB Mann Judd www.hlbvic.com.au Chris Simpson csimpson@hlbvic.com.au T: 03 9606 3888 M: 0412 524 974 Charman Partners www.charmanpartners.com.au Neil Johnston Neil@charmanpartners.com.au T: 03 9878 8200 ACCOUNTING & BUSINESS ADVISORY SERVICES ShineWing Australia www.shinewing.com.au Tim Stillwell tstillwell@shinewing.com.au T: 03 8635 1861 Fordham Business Advisors www.fordhamgroup.com.au Peter Carroll pcarroll@fordhamgroup.com.au T: 03 9611 6611 ALCOHOL BEVERAGE SUPPLIERS Asahi Premium Beverages www.asahipremiumbeverages.com Matt Grix mattg@asahipb.com M: 0417 033 156 T: 03 8369 0391 Carlton & United Breweries www.cub.com.au Tim Powell tim.powell@cub.com.au T: 03 9420 6468 M: 0417 416 050 Coca-Cola Amatil www.ccamatil.com Damian Slater damian.slater@ccamatil.com M: 0419 536 709 Diageo Australia www.diageo.com Daniel Studd daniel.studd@diageo.com T: 03 9947 7126
Lion www.lionco.com Matt Windsor matthew.windsor@lionco.com T: 03 9277 5826 M: 0417 262 270
MGA Studios www.mgastudios.com.au Michelle Giuffreda michelle@mgastudios.com.au M: 0402 914 330
Treasury Wine Estates www.treasurywineestates.com Neil Grant neil.grant@tweglobal.com M: 0412 107 764
Round6 Architects www.round6.com.au Luke Ponti luke@round6.com.au T: 03 8412 3400
Australian Liquor Marketers (ALM) www.almliquor.com.au Cain Speakman Cain.Speakman@almliquor.com.au P: 03 8368 6333 Coldstream Brewery www.coldstreambrewery.com.au Rohan Peters rohan@coldstreambrewery.com.au T: 03 9739 1794 Fine Wine Partners www.finewinepartners.com.au Andrew Nankervis andrew.nankervis@finewinepartners.com.au T: 03 9277 5892 Premium Beverages www.premiumbeverages.com.au Allan O’Connell allan.oconnell@premiumbeverages.com.au T: 03 9245 1900 M: 0448 998 842 Robert Oatley Vineyards www.robertoatley.com.au Campbell Macleod cmacleod@robertoatley.com.au T: 02 9433 3255 M: 0429 927 628 ARCHITECTURE/ INTERIOR DESIGN Bate Design Strategies www.bate.com.au James Bate james@bate.com.au T: 03 9416 3394 Herniman Group www.herniman.com John Herniman john@herniman.com.au T: 03 9419 7500 M: 0412 547 763
ATM AND EFTPOS CASH OUT SUPPLIERS BANKTECH Group Pty Ltd www.banktech.com.au Lisa Stocker lisas@banktech.com.au M: 0403 396 758 Cashcard Australia www.cashcard.com.au Brendan Stanton brendan.stanton@firstdata.com.au T: 03 9843 5734 Cashpoint Payment Solutions www.cashpoint.com.au Russell Nicol russell@cashpoint.com.au T: 1300 286 626 M: 0477 775 116 DC Payments www.dcpayments.com.au David Vandergriff dvandergriff@dcpayments.com.au 1300 305 600 NEXT Payments www.nextpayments.com.au John Bakker jbakker@nextpayments.com.au M: 0418 500 868 AUDIO VISUAL, APPLIANCE & BATHROOM SUPPLIES Harvey Norman Commercial Project Division www.harveynormancommerical.com.au Paul Thornewell T: 03 8530 6300 M: 0401 879 147 paul.thornewell@au.harverynorman.com
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AHA (Vic) Commercial Partners AUTO POUR WINE DISPENSER Big Bottle Purchases www.bigbottlepurchases.com.au Phil Gray phil@bigbottlepurchases.com.au T: 03 9888 7002 M: 0429 398 074 BANKING SERVICES Bank of Melbourne www.bankofmelbourne.com.au Dean Cleary clearyd@bankofmelbourne.com.au T: 03 9296 4353 M: 0413 875 241 BEVERAGE DISPENSING EQUIPMENT Andale Hotel Services www.andale.com.au Lucas Dale M: 0403 185 674 lucas.dale@andale.com.au Don Hodge M: 0403 185 680 don.hodge@andale.com.au T: 03 9335 1066 Lancer Beverage Equipment www.lancer.com Shane Devlyn sdevlyn@lancerbeveridges.com.au T: 03 8336 1844 M: 0423 557 576
Jones Lang LaSalle Hotels www.joneslanglasalle.com.au Mathew George mathew.george@ap.jll.com T: 03 9672 6674 M: 0400 663 840 Knight Frank Valuations Samantha Freeman sfreeman@vic.knightfrankval.com.au T: 03 9604 4709 M: 0438 126 720 Ronald Young & Co. www.ryc.com.au Warren Young wyoung@primusonline.com.au T: 03 9497 4070 M: 0407 042 407 CASH MANAGEMENT SOLUTIONS ecash www.ecash.com.au Dean Male dmale@ecash.com.au T: 02 9887 8600 CLEANERS
BOOKKEEPING
Jani-King www.janiking.com.au Gilles Delord gilles@janiking.com.au T: 03 9265 2200
OnTap Hospitality www.on-tap.com.au Tim Stillwell tim@on-tap.com.au T: 03 8635 1861
Smart Cleaning Solutions www.smartclean.com.au Nicholas Pastras nicholas@smartclean.com.au T: 1300 66 46 47 M: 0418 587 528
BROKERS & VALUERS
CLEANING SUPPLIES & PACKAGING
CONFLICT & RISK MANAGEMENT TRAINING Aress Consulting Services Australia www.rsconsulting.net.au Ritchie Saunders info@rsconsulting.net.au M: 0419 138 629 DEFIBRILLATORS Physio-Control www.physio-control.com Samantha Evans Samantha.evans@physio-control.com T: 1800 987 982 M: 0449 160 969 DIGITAL FOOD SAFETY PROGRAM BrandM8 www.brandm8.com Andrew Murdoch amurdoch@cosmos21.com.au T: 03 8645 5500 ELECTRICITY & GAS GO Energy www.goenergy.com.au T: 03 9097 1678 Michael Casey M: 0437 998 130 michaelc@goenergy.com.au Matthew Jones M: 0418 622 255 matthewj@goenergy.com.au Trans Tasman Energy Group www.tteg.com.au Craig Marschall cmarschall@tteg.com.au T: 1300 118 834 EMPLOYMENT AGENCIES & RECRUITMENT
Colliers International www.colliers.com Pat Connolly pat.connolly@colliers.com M: 0459 800 565
The O’Kelly Group www.okellygroup.com.au Nathan O’Kelly nathan.okelly@okellygroup.com.au T: 03 9797 6161
Cropley Commercial www.cropleycommercial.com.au George Iliopulos george@cropleycommercial.com.au T: 03 9690 6444
COFFEE SERVICE
HOBAN Recruitment www.hoban.com.au Christina Pak christinap@hoban.com.au T: 03 9203 4900
Grinders Coffee www.grinderscoffee.com.au Daniel Roberts daniel.roberts@ccamatil.com.au M: 0412 087 078
Scott Bolton Recruitment www.scottbolton.com.au Scott Bolton scott@scottbolton.com.au M: 0425 877 072
CRE Brokers www.crebrokers.com Julie Opperman julie@crebrokers.com T: 03 9580 5600
COMMERCIAL FINANCE Berkeley Capital Partners www.bcpartners.com.au Wal Constable wal.constable@bcpartners.com.au T: 03 9347 4154
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AHA (Vic) Commercial Partners EMPLOYMENT MANAGEMENT Employment Innovations www.employmentinnovations.com Anna Makin anna.makin@employmentinnovations.com T: 03 9005 3043 Your Hotel Recruitment www.yourhotelrecruitment.com.au Greg Targett greg.rusty@bigpond.com M: 0411 111 177
Prototype Commercial Furniture www.prototype.net.au Ashleigh Allen ashleigh.allen@prototype.net.au T: 03 9300 5735 M: 0458 005 317 GAMING Tabcorp www.tabcorp.com.au Paul Carew carewp@tabcorp.com.au T: 03 9868 2428 M: 0439 398 761
ENERGY DRINK
GAMING & WAGERING SUPPLIES
Red Bull Australia www.redbull.com.au marlon.hastwell@au.redbull.com T: 03 9647 7402 M: 0423 799 371
TMA Australia www.tmagroup.com.au Fred Fayker fred.fayker@tmagroup.com.au M: 0413 654 655
ESSENTIAL SERVICE COMPLIANCE Australian Essential Services Group www.aesg.com.au Layton Gale info@aesg.com.au T: 03 9499 6504 EVENT STAGING Staging Connections www.stagingconnections.com Fiona Mercer fmercer@stagingconnections.com T: 03 9292 7473 M: 0419 339 987 FOOD SERVICE DISTRIBUTORS PFD Food Services www.pfdfoods.com.au James Zocchi jzocchi@pfdfoods.com.au T: 03 9756 2215 M: 0408 536 244 FURNITURE & FABRIC Swan Street Auction & Sales www.swanstreet.com.au Mick Glennon sales@swanstreet.com.au T: 03 9428 0677 M: 0422 143 257 FURNITURE & REFURBISHMENT SPECIALISTS Base Commercial Interiors www. baseinteriors.com.au Jeremy North Jeremy@baseinteriors.com.au T: 03 9574 3554 M 0435 934 948
GAMING MACHINE & SOLUTIONS SUPPLIER IGT Australia www.igt.com.au Theo Toklis theo.toklis@igt.com T: 03 8588 5972 M: 0434 476 964 GAMING MACHINE MANUFACTURERS Aristocrat www.aristocrattechnologies.com Matt McCarroll mccarroll@ali.com.au T: 03 9644 1000 M: 0438 457 246
IMMIGRATION ADVICE & PROCESSING Absolute Immigration Services www.absoluteimmigration.com Ben Reid benr@absoluteimmigration.com T: 03 9827 3721 F 03 9827 3955 TSS Immigration www.tssimmigration.com.au Will Aldous will@tssgroup.com.au T: 9421 1020 M: 0438 874 438 INDUSTRIAL RELATIONS LAWYER Workplace Legal www.workplacelegal.com.au Oliver Oostermeyer ooostermeyer@workplacelegal.com.au T: 03 9972 4951 M: 0413 573 797 INSURANCE AON Risk Services www.aon.com.au Nick Oldridge nick.oldridge@aon.com T: 03 9211 3307 M: 0416 020 439 IT & TELECOMMUNICATIONS Bendigo Bank Telco www.communitytelco.com.au Ken Hunter ken.hunter@communitytelco.com.au T: 03 5454 2000 M: 0418 338 300
GLASS, FILM & TINT
JUKEBOXES & POOL TABLES
O’Brien Glass www.obrienglass.com.au Shayne Adam shayne.adam@obrienglass.com.au M: 0408 22 33 06
Amarda www.amarda.com.au Con Frances cfrances@amarda.com.au T: 03 9562 7333
GREYHOUND RACING
LEADERSHIP & TEAM DEVELOPMENT
Greyhound Racing Victoria www.grv.org.au Campbell Davies cdavies@grv.org.au T: 03 8329 1100
OMC - Facilitation and Training www.omalleyconsulting.com.au Damien O’Malley damien@omalleyconsulting.com.au M: 0402 146 059
HOTEL MANAGEMENT SOFTWARE Fiesta Hotel Management System www.fiestasystems.com.au Marisel Mendoza marisel.mendoza@innovalynx.com.au T: 1300 722 979
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AHA (Vic) Commercial Partners LIQUOR, GAMING, & PLANNING LAWYERS Bazzani Scully Priddle www.bazzaniscullypriddle.com.au Michael Scully mscully@bsplawyers.com.au T: 013 9670 0722 F: 03 9670 0622 Elizabeth Priddle epriddle@bsplawyers.com.au Ryan Commercial Lawyers www.ryanslaw.com.au Paul Ryan pryan@ryanslaw.com.au T: 03 9628 9600 M: 0418 393 535 LIQUOR GROUPS United Innkeeper Association Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au Keith Ridgeway T: 03 9915 0640 M: 0419 418 548 MANAGEMENT KITCHEN COST Cooking the Books www.cookingthebooks.com.au Andrew Briese andrew@cookingthebooks.com.au T: 03 9318 9086 M: 0412 748 809 MARKETING Coterie Australia www.coterieaustralia.com.au Carrie White carrie@coterieaustralia.com.au M: 0405 831 859 MEDIA The Age www.theage.com.au Marina Caccavari mcaccavari@fairfaxmedia.com.au M: 0439 773 584 MESSAGE ON HOLD SERVICE Image on Line www.imageonline.com.au Paul Williams paul.williams@imageonline.com.au T: 03 9417 7644
MUSIC LICENSING Phonographic Performance Company of Australia www.ppca.com.au Karla Skarda kskada@ppca.com.au T: 02 8569 1100 MUSIC SOLUTIONS Nightlife Music www.nightlife.com.au Michael Hickey michael@nightlife.com.au T: 1800 679 748 SBA Music www.sbamusic.com.au Aaron Steed aarons@sbamusic.com.au T: 02 8586 8268 Q.SIC www.getqsic.com Matt Elsley matt@getqsic.com T: 1300 113 279 OUTDOOR HEATING SOLUTIONS Thermofilm Australia www.thermofilm.com.au Greg Trezise g.trezise@thermofilm.com.au M: 0402 127 375 OUTSOURCED ACCOMMODATION SERVICE PROVIDER AHS Hospitality www.ahshospitality.com.au Craig Coughlin ccoughlin@ahshospitality.com.au M: 0424 153 268 Naks Hospitality www.naks.com.au William Lee williaml@naks.com.au T: 1800 727 903 M: 0408 128 118 PAYROLL PROCESSING Crawshay Consultants www.crawshay.com.au Richard Crawshay office@crawshay.com.au T: 03 9882 5837
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Triple S Consulting www.triplesss.com.au Prue O’Neil prue@hotkey.net.au M: 0412 391 198 PAYROLL SYSTEMS Wage Easy www.wageeasy.com.au Peter Fanning peter.fanning@wageeasy.com.au T: 03 997 9236 M:0409 353 743 PAY TV FOX Sports www.foxsports.com.au Michael Pellegrino Michael.Pellegrino@foxsports.com.au T: 03 9922 2730 M: 0438 574 964 Foxtel for Business www.foxtelbusiness.com.au Scott Wiedemann scott.wiedemann@foxtel.com.au M: 0428 423 745 POINT OF SALE SYSTEMS H & L Australia www.hlaustralia.com.au Benn Spriggs benn.spriggs@hlaustralia.com.au T: 03 9644 4666 M: 0417 118 608 Vectron Systems www.vectron.com.au James Verlaque jamesv@vectron.com.au T: 03 9328 8222 M: 0426 227 040 Redcat www.redcat.com.au Spiro Vournazos spirovournazos@redcat.com.au T: 03 9941 3105 PRINTING SERVICES newlitho www.newlitho.com.au Franco Dissegna francod@newlitho.com.au T: 03 8809 2500
AHA (Vic) Commercial Partners PUBLICAN RELIEF Publicans on Tap Greg Targett greg.rusty@bigpond.com M: 0411 111 177 RECRUITMENT OF OVERSEAS HOSPITALITY PERSONNEL TSS Immigration www.tssimmigration.com.au Will Aldous will@tssgroup.com.au T: 9421 1020 M: 0438 874 438 REFRIGERATION United Refrigeration www.unitedrefrig.com.au Eddy Kazmarek eddy@unitedrefrig.com.au T: 03 9357 1401 M: 0418 540 705 Bar Fridges Australia www.bar-fridges-australia.com.au Cory Allan cory@bar-fridges-australia.com.au T: 03 5337 6399 F: 03 5337 6499 SALES ANALYSIS & REPORTING BARSCAN www.barscan.com.au Andrew Thomson andrewthomson@swigg.com.au T: 03 9818 8202 M: 0408 310 805 SOLICITORS Wisewould Mahony www.wisewouldmahony.com.au Tony Joyce, John Nolan john.nolan@wisemah.com.au T: 03 9629 8333 F: 03 9629 4035 SUPERANNUATION HOSTPLUS www.hostplus.com.au Stephen Assimo sassimo@mail.hostplus.com.au T: 03 8636 7777 M: 0438 801049
TAFE COLLEGES William Angliss Institute of TAFE www.angliss.edu.au Brendan Clennett clennett@angliss.edu.au T: 03 9606 2447 TOBACCO SUPPLIER British American Tobacco Australia www.bata.com.au Nicholas Booth nicholas_booth@bata.com M: 0414 783 608 TRAINING Franklyn Scholar Penny Harris penny.harris@franklynscholar.edu.au M: 0413 446 465 Graham Bowman graham.bowman@franklynscholar.edu.au M: 0438 557 835 Big Hat www.bighat.com.au Dave Staughton bigdave@bigpond.net.au M: 0408 375 100 Upside www.upsidehl.com.au Jeremy Guard jeremy@upsidehl.com.au M: 0413 397 063 TRANSPORT SOLUTION
Charter Keck Cramer www.charterkc.com.au Tony Close tony.close@charterkc.com.au T: 03 8102 8873 M: 0407 510 025 VISUAL ENTERTAINMENT SOLUTIONS Big Screen Video www.bigscreenvideo.com.au Samara Rainsford samara@bigscreenvideo.com.au T: 1300 BIG SCREEN M: 0413 530 608 Omecca www.omecca.com Gary Patterson info@omecca.com M: 0430 217 827 WASTE / RECYCLING & GREASE TRAP CLEANING KS Environmental Group www.ksenvironmental.com.au Tony Hawke custserv@ksenvironmental.com.au T: 03 9551 7833 WEB DESIGN & ONLINE MARKETING Webfirm www.webfirm.com Andrew Conte andrew.conte@webfirm.com T: 03 8695 9144 M: 0413 236 222
UBER www.uber.com Daniel Angelini daniel.a@uber.com M: 0419 872 076 VALUERS & PROPERTY CONSULTANTS Butterworth Australia www.butterworth.com.au Bob Butterworth bob@butterworth.com.au T: 03 9884 7336 M: 0402 443 505
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