Australian Hotels Association Annual Report 2016

2016

ANNUAL REPORT A U S T R A L I A N H O T E L S A S S O C I AT I O N ( V I C T O R I A )

Nikakis Benchmark Award An award conferred annually in memory of Mr Nick Nikakis and recognising an individual or organisation who by their sustained perfromance and commitment serve as an inspriation to all in the inudstry. Congratualtions to the 2015 Nikakis Award winner Bill Bell.

1997

Old England Hotel, Heidelberg

2003

Rudy Markl

2004

Ian Larkin

2005

Kath Byer

2006

Jim Ryan

2009

Dorothy Houghton, Bernie Taylor

2010

Peter Burnett AM

2011

Patrick Reardon

2012

Bailey Huntter, Warwick Hunter

2013

Neil Grant

2014

Paul O’Brien

2015

Bill Bell

(initial Benchmark Award) 1998 1999

ALH Group Don Carrazza

2000

Peter Gromotka

2001

Ray Dodd

2007

Bruce L Mathieson

2002

Peter Doyle

2008

Darryl Washington

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AHA (Vic) Executive Committee Peter Burnett AM

PRESIDENT VICE-PRESIDENT (METROPOLITAN)

Mark Robertson OAM David Canny

VICE-PRESIDENT (COUNTRY) HONORARY TREASURER

Paul Stocks

HONORARY MINUTE SECRETARY

David Curry Michael Burke

EXECUTIVE MEMBERS

Peter Williams John Payne Bill Bell

TRUSTEES

Ian Larkin Andrew Clark Greg Moore, Vice Chairman TAA (Vic)

TAA (VIC) MEMBERS

George Varughese, Vice Chairman TAA (Vic)

Our Team Australian Hotels Association (Victoria) Staff

PADDY O’SULLIVAN

MIKE BAROUCHE

JOHN SWEETMAN AM

Chief Executive Officer e p.osullivan@ahavic.com.au p 8631 7910

General Manager e m.barouche@ahavic.com.au p 8631 7999

Workplace Relations Advisor e j.sweetman@ahavic.com.au p 8631 7907

BRIAN KEARNEY

DOREEN VENTURA

ALEX BOURJAILI

Chief Executive Officer until 2 July 2016

Manager – Member Communications & Events e d.ventura@ahavic.com.au p 8631 7922

Member Services & Workplace Relations Coordinator e a.bourjaili@ahavic.com.au p 8631 7903

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Tourism Accommodation Australia (Victoria) Staff

INDRA RAJENDREN

KIMBERLEY MALCOLM

ANNALEE NOLAN

DARRYL WASHINGTON

Financial Controller e finance@ahavic.com.au p 8631 7950

Manager – Member Services e k.malcolm@ahavic.com.au p 8631 7900

Manager – Major Events e annalee@nolanmediaevents.com.au p 5721 7724

General Manager- TAA (Vic) e darryl@washington.com.au e 0419 313 640

STACEY WILLIAMS

SOLONGE BRAVE

MICHAEL FU

MICHELLE KING

Member Communications and Administrative Coordinator e s.williams@ahavic.com.au p 8631 7966

Self-Exclusion Manager e s.brave@ahavic.com.au p 9654 3491

Information Systems Engineer e fusoniq@ahavic.com.au p 0434 143 263

Executive Officer- TAA (Vic) e m.king@taavic.com.au p 8631 7904

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• Through representation on the Ministerial Liquor Control Advisory Council AHA (Vic) has successfully advocated for: • the rejection by the State Government of whole of population “one-size fits all” late night venue intervention strategies, and • the continuing exemption of general licenced businesses from the Packaged Liquor Code of Conduct applying to packaged liquor licensees; • Both the State Labor Government and the Coalition Opposition have continued to reject calls to increase the legal drinking age to 21 years and to reduce the permissible maximum blood alcohol content for driving to 0.02%; • Continuing to contribute to the State Government’s and the VCGLR red-tape reduction initiative highlighting priority areas in respect of liquor and gaming regulation; • Consultation with the Minister for Gaming and Liquor Regulation regarding her program for the restructure of the VCGLR including appointment of a new Chair and Chief Executive Officer; • Maintaining effective and productive dialogue with Victoria Police Command and at an operational level in order that matters of concern are identified and addressed in a timely manner e.g. policing at a precinct and venue level, robberies at gaming venues etc; • Consultation with the Office of the Minister for Gaming and Liquor Regulation and the Department of Justice on the potential terms of influence and process for the announced review of the Liquor Control Reform Act 1998; • Actively engaging with and participating in licensee forums and related accords across Victoria; • Closely monitoring liquor licensingrelated developments across Australia and overseas to identify new initiatives and/or interventions by Governments impacting on licensed businesses and/or the sale of liquor; • Continuing discussion with the Department of Justice Directorate of Gaming, Racing and Liquor regarding the

definition of “intoxication” within the Liquor Control Reform Act 1998; • Continuing advocacy in conjunction with AHA National and other Branches to the Federal Government directed to: • Maintaining the existing differential excise in respect of draught beer, and • The restoration of reasonable entertainment expenses as a tax deduction and the removal of FBT on staff business meals.

(B) GAMING AND GAMBLING - RELATED • AHA (Vic) lodged a detailed submission in response to the State Government’s Consultation Paper on the Review of Gaming Arrangements in Victoria; The

submission proposes the implementation of a minimum 30 year term for post 2022 gaming machine entitlements based on a rational process for the determination of value and price having regard to an extensive range of risk-related factors;

The

submission also seeks an increase in the allocation of gaming machine entitlements to facilitate greenfield developments in emerging residential communities and the linking of the number of gaming entitlements to the Victorian population 18 years of age and above;

The submission was developed through an extensive member consultation process.

Victorian

Government gaming taxation rates remaining at the February 2016 rate, with certainty on such rates and any related levies at current prevailing rates being given for the term of the entitlements;

The

aggregate valuation of the post2022 entitlements to be based on an independent and objective net present value/discounted cash flow methodology;

The

Government committing to a bona fide negotiation on the price to be paid for the entitlements having regard to the valuation per the net present value/ discounted cash flow methodology and market uncertainties not otherwise included in that valuation, including regulatory risk, market behaviours, technological developments, etc;

The

Government adopting a flexible approach to funding options to be available to those acquiring post2022 entitlements, including a term payment arrangement, facilitation of a securitisation-based funding scheme, upfront payments (including appropriate discounts etc) and an option for entitlement holders to opt into a varied taxation regime based on the State’s recovery of the premium payment;

Current

Ministerial Directions governing distribution of the entitlements be addressed as follows:

The

• AHA (Vic)’s detailed response to the Consultation Paper related to the Victorian Government’s “Review of Gaming Arrangements – December 2015” strongly contended that the best interests of the Victorian Government, the community and gaming venue operators will be met by:

approved limit of 27,372 entitlements applying to gaming venues be replaced by a formula providing that the number of approved entitlements be linked to the Victoria population 18 years and older (5.9 entitlements per 1,000 adults 18 years age and older at 30 June 2015);

An Existing

gaming machine entitlement holders being afforded priority in acquiring an equivalent number of entitlements to be deployed at their current approved venue for the post2022 period;

additional tranche of entitlements be released to be directed to facilitating “greenfield” hotel and club developments in outer metropolitan and provincial residential communities and new entrants;

The The

post-2022 gaming machine entitlement period being in perpetuity or a minimum of 30 years to at least 2052;

10 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

50/50 spilt of available entitlements between hotels and clubs be maintained in principle, whilst having sufficient flexibility and tolerance to accommodate arrangements

The Bridge Inn Hotel - Mernda

whereby clubs may choose to sell or lease entitlements surplus to their requirements to hotel venue operators;

distribution of the aggregate price across venues include:

implementation of loyalty schemes in conjunction with the “Your Play” voluntary pre-commitment system.

The The

requirement that a minimum of 20% of gaming entitlements be deployed beyond the Melbourne Statistical Division be maintained whilst having sufficient flexibility and tolerance to accommodate the progressive expansion of the Division and its impact on existing gaming venues within any expansion area;

One

hundred and five (105) gaming entitlements remain the maximum permitted to be deployed in a hotel or club venue, and

The

35% limit of entitlement holding by an entity should be maintained.

• In regard to the methodology for the distribution of the post-2022 aggregate final price across existing and prospective gaming entitlement holders, AHA (Vic) is of the view that it is premature of the Government to consider or determine the distribution process at this time.

• Key inputs to be resolved prior to evaluating and determining the equitable and optimum approach for the

entitlement allocation process i.e. market-driven or administrative;

The

Parties

eligible to participate in the entitlement allocation process;

The

aggregate entitlement valuation process and its outcome;

AHA

(Vic) continued to actively advocate to the Department of Justice and the Minister for Gaming and Liquor Regulation for an increase in the current $1,000 threshold for payment by cheque of gaming winnings;

AHA AHA

(Vic) actively engaged with the Department of Justice and the VCGLR on the development of the “Your Play” voluntary pre-commitment system and facilitated its roll-out to all gaming venues across Victoria;

AHA

(Vic in conjunction with AHA National and other Branches successfully advocated to the Federal Government that any proposed increase in GST should be tax neutral in respect of the operation of gaming machines;

AHA

(Vic) actively engaged with the VCGLR and where appropriate the Department of Justice on key gaming system innovations, including:

Ticket

In/Ticket Out technology, and

(Vic) actively engaged with Austrac in respect of AML/CTF requirements applying to gaming venues.

AHA

(Vic) in conjunction with AHA National and other Branches lodged a submission to the Federal Government inquiry into illegal off-shore wagering and successfully advocated that the announced temporary ban on online in-play wagering be extended permanently.

Through

the AHA (Vic)/Tabcorp Pub-tab Development Commitment significant technological advancements are now being trialled across Victoria directed to effectively integrating the retail and digital wagering services to the benefit of Pubtab operators to better meet the challenge of increasing and significant competition from on-line wagering entities;

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Platform 28 - Docklands

Continuing

to provide best practice VCGLR – approved self-exclusion and Responsible Gambling Code services to gaming venues across Victoria; and close and confidential contact with Vitoria Police in their continuing efforts to address armed robberies of gaming venues, including the conduct of seminars for gaming members.

the

limitation of paid public holidays to a reasonable level.

• Submissions to the 2016 Minimum Wage case, and

Maintaining

(C) WORKPLACE RELATIONS • Continuing to provide high quality venue-based workplace relations issue resolution & claim management services.

Continuing

the provision of briefings and seminars to members on current and emerging workplace relations issues.

Development

and presentation of submissions and further advocacy in response to matters being pursued or canvassed by the Victoria State Government, including:

Friday

• Leadership in AHA National submission to the Fair Work Commission, including:

before Grand Final Public Holiday, and

extension Finalisation

of the AHA’s submission in the current 4 yearly review of modern awards, in particular the Hospitality Industry (General) Award directed to achieving:

a

more rational penalty rate regime;

flexibility in part-time employment, and

of Long Service Leave to casual workers.

(D) POLITICAL ENGAGEMENT AHA (Vic) in conjunction with AHA National and other Branches developed and commenced canvassing the AHA Policy Agenda for the 2016 Federal Election.

increased

It became apparent soon after the election that there may be a hung Parliament with

12 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

the possibility of independent MPs and anti-gambling MPs having the balance of power. Fresh in the minds of many publicans was the political deal of 2010 between the independent MP for Dennison, Andrew Wilkie and the then Prime Minister Julia Gillard which paved the way for mandatory pre-commitment, or a compulsory patron licensing regime devised by the antigambling lobby.

With this backdrop, AHA branches marshalled together in order to make contact with the respective federal party leaders seeking assurances that minority Government’s should not be formed via anti-gambling deals with independent MPs. The key component of our message was gaming regulation is the province of State Governments who have the regulatory expertise to manage their respective jurisdictions.

Earlier in the year when questioned in Parliament, Prime Minister Turnbull is recorded in Hansard as follows: “We recognise that the laws governing gambling are of course within the powers of state and territory parliaments who licence

premises and poker machines. That is why the Commonwealth has abolished the national gambling regulator and restored control of gaming machine regulation to the states. They have that jurisdiction clearly and plainly. We are nonetheless very interested in working with industry, state and territory governments and other key stakeholders to ensure that there are implemented practical solutions that will reduce problem gambling.”

Further to this, the Minister for Social Services, Hon Alan Tudge is also recorded in Hansard in March this year as follows: “In relation to mandatory pre commitments, it was something that we had considered in the past, and we had rejected it. In part, that was because in essence it requires a licence to gamble. We know that the other side is serious about this, as are you, but we are not, because we know that most people indeed do gamble responsibly and do not necessarily need to register themselves to put a couple of dollars in a machine.

In relation to dollar bets, this was considered by the Productivity Commission. The Productivity Commission did find that 99 per cent of poker

machines today are not technically capable of introducing dollar bets. Consequently, it would cost $1.5 billion to implement.”

Responsible

With respect of the gambling agenda, the Federal Government is addressing the issue of illegal off-shore wagering providers who offer betting services in Australia as the priority.

VCGLR

AHA (Vic) continued to financially support political parties and current and aspiring members of State and Commonwealth Parliaments who demonstrate an empathy for pub interests and a willingness to consult on relevant matters.

All disclosure requirements of the Australia Electoral Commission, the Fair Work Commission and the Industrial Registrar are complied with.

• Membership of Government Board and Committees and Working Parties relevant to AHA (Vic) interests, including: Department

of Justice Gaming Machine Arrangements Industry Advisory Group,

Gambling Ministerial Advisory Council and related working parties, Industry Association Gaming

Forum, Victorian

Government Pre-commitment Implementation Industry Advisory Group,

Ministerial Victoria

Live Music Roundtable,

Police Security Advisory

Council, Taxi

& Hire Car Ministerial Forum,

Responsible

Gambling Awareness Week Committee, and

National

Alcohol Strategy 2016-2021 Working Group.

• Submissions were made in response to a range of Federal and State Government proposals and Discussion Papers, including: Gaming

Ministerial

Liquor Control Advisory Council and related working parties,

Machine Arrangements Consultation paper,

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Grand Hyatt Melbourne

Review

of Victoria’s tobacco control legislative framework, Amendment Bill 2016 (Outdoor dining & e-cigarettes),

Forum”, Gaming Forums and an extensive range of workplace relations and special interest seminars.

Tobacco

Inquiry

Royal

at Liquor Licensing Forums and Accords across Victoria,

Regular

Review

of Long Service Leave Act 1992,

Commission into Family Violence,

Law

Reform Commission review of regulatory regimes to prevent organised crime infiltrating lawful occupations and industries,

Consultation

Paper on Grand Final Eve Public Holiday,

Victorian

Gaming Legislation Amendment Bill 2015 (Voluntary Pre-commitment and loyalty schemes), and

Victorian

Red Tape Commission request for priority action areas.

• Provisions of a range of information and education programs to members across Victoria including: Divisional

meetings, “Pubs, Pots and Profits” forums and dinners, “Hotels & Hastags”, the “F&B Professionals

of regular “Boardroom” meetings with key tourism leaders;

Lobbying Attendance

into portability of long service

leave,

Conduct

Member E-mails and Bulletins alerting members to issues and opportunities,

A

regular online members’ update by the CEO through the AHA (Vic)/TAA (Vic) website, and of the AHA (Vic) Food Safety Template, including an on-line option and the AHA (Vic) Liquor Licensing Compliance Kit to members.

the Victorian Government on issues impacting on accommodation hotels e.g. taxi reform initiative, proposed foreign investor stamp duty increase;

Issue

of the “Check-In” newsletter providing timely updates and outcomes from General Managers’ meetings;

Conduct

of regular Human Resources and Financial Manager meetings;

Provision

• Provision of a range of services to Victoria’s accommodation hotels through Tourism Accommodation Australia (Victoria), including:

Conduct

of seminars & forums for accommodation hotel engineers, frontof-house, concierge, and sales and marketing staff;

Conduct

of regional General Managers’ meetings;

Actively Conduct

of monthly General Managers’ meetings addressing key issues and providing networking opportunities;

working with Major Events Victoria, Melbourne to deliver increased occupancy to accommodation hotels;

Conduct Presentation

to General Managers’ meetings by tourism and industry stakeholders e.g. Minister for Tourism, CEO Grand Prix Corp. etc;

14 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

of a Melbourne yield seminar,

and Presentation

of the TAA (Vic) State Awards for Excellence.

• Successful conduct of a range of activities and events, including: AHA (Vic) State Awards for Excellence, TAA (Vic) Accommodation Awards for Excellence Annual General Meeting Luncheon, the annual “Melbourne Cup Experience”, Council Christmas Dinner, Ladies Lunches, HotelCare Charity Golf Day, Council Lunches etc.

• Continuing pursuit of performance and efficiency opportunities within AHA (Vic) administration including: Continuing

growth in membership and related income;

Regular

corporate briefing seminars to ensure the Corporate Partners are kept ahead of key issues and their implications for the suppliers of products and services to the hotel industry;

Conduct

of commercial partner networking functions;

Continuing

re-structuring of Partner Packages to provide enhanced value; and

Development

and implementation of new member outreach programs e.g “Hotels & Hashtags”.

CONCLUSION AND THANKS AHA (Vic) greatly values and appreciates the considerable commitment to the hotel industry by our major corporate partners: Tabcorp, Carlton

and United Breweries,

Treasury AON

Wine Estates,

Risk Services, and

Hostplus.

We also thank the many suppliers to the hotel industry in their capacities as Corporate Partners and Associate Members.

A sustainable and successful industry can be assured through the active participation of suppliers to the industry. Examples such as the long standing input from United Refrigeration sets the bar as excellence in support for the industry, but most importantly, outstanding assistance and dedication towards individual publicans.

Past and present CEOs of AHA (Vic) would also like to express our personal gratitude to the Executive and Council of the Association. The ongoing leadership provided by Peter Burnett AM and his deputies Mark Robertson OAM and David Canny is greatly appreciated.

Finally I would like to pay tribute to the dedicated input from the staff of AHA (Vic).

This year a Leadership Team was created consisting of Mike Barouche (General Manager), Kimberley Malcolm (Manager - Membership Services) and myself to oversee day-to-day operations. Other senior staff have been co-opted to the Leadership Team on key operational issues as they arise.

TEAMWORK The combined action of individual staff in the pursuit of AHA (Vic) goals.

AWARENESS Knowledge/perception of a situation or fact.

CONTINUOUS IMPROVEMENT Seeking new ways to deliver greater value and relevance to members.

COMMUNICATION Sharing of information (two way). Engagement, interest, ideas and commitment.

As a team we relish the opportunity to band together to protect and promote the interests of publicans.

Cheers,

PADDY O’SULLIVAN Chief Executive Officer Australian Hotels Association (Victoria)

As pubs evolve so too does the need for the AHA to evolve. We have a young, dynamic team who are looking to do things bigger and better and different to meet the needs of the variety of members we represent.

This year AHA (Vic) staff combined to develop a “Team Charter” to encapsulate our agreed values: RESPECT Awareness of the feelings, wishes, or rights of others.

OWNERSHIP Being prepared to take responsibility for the goals and objectives of AHA (Vic).

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Governance Statement

The Australian Hotels Association (Victoria) is a Branch of the industrially registered Australian Hotels Association, subject to the provisions of the Fair Work (Registered Organisations) Act 2009 and consisting of persons who under, and in accordance with, the provisions of the constitution are members of the Association.

The business and affairs of AHA (Vic) are overseen and controlled by the duly elected 83 members Council of the Association.

The Council elects an Executive Committee to deal with relevant matters on its behalf, with such Committee reporting back to the Council regularly.

Both the Councillors and Executive Committee members are elected for 2-year terms under the supervision of the Australian Electoral Commission.

An AHA (Vic) Council Election will be held in September/October 2016.

Eight meetings of the Executive Committee and seven meetings of the Council were held in 2015/16.

The Executive Committee comprises members of Council elected to the following honorary office bearer positions i.e. President, Vice President

Young & Jackson - Melbourne

16 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

(Metropolitan), Vice President (Country), Treasurer, and six (6) other Councillors elected to the Executive Committee.

The Constitution provides for an Accommodation Division comprised solely of members whose premises offer a minimum of 24 bedrooms to the public, with the Division entitled to elect 6 members to the Council. Two such members are members of the Executive Committee.

The Division operates as Tourism Accommodation Australia (Victoria).

The Australian Hotels and Hospitality Association Incorporated (AHHA Inc.) is an incorporated association pursuant to the Associations Incorporation Reform Act 2012.

AHA (Vic) contracts AHHA Inc. to provide membership services to AHA (Vic) members and a range of administrative and support services.

AHA (Vic) and AHHA Inc. share common Councillors, Executive Committee members and Chief Executive Officer. Members of AHA (Vic) are also members of AHHA Inc. The respective constitutions of AHA (Vic) and AHHA Inc. require that a meeting of members be held annually (the Annual General Meeting).

The purpose of the Annual General Meeting is to: o receive reports and audited financial statements from the Council in respect of the immediately preceeding year, and o consider any other business of which notice has been given in accordance with the constitution.

All members are advised of the Annual General Meeting by a notice placed in the member publication “Hotel Today” and are encouraged to attend the meeting.

The Council and Executive Committee aim to ensure that members have input to and are informed of all major issues and developments affecting the pub and hotel sector in Victoria and the Association.

Information is communicated to members through:

o An Annual Report, including a copy of the Business Plan for the upcoming year, is distributed to all members; o Regular Bulletins detailing latest issues are issued to members by e-mail, fax or hard copy; o “Hotel Today” is distributed to members bi-monthly; o AHA (Vic)/AHHA Inc. website is regularly updated with news concerning or impacting on members www.ahavic.com.au; o An extensive range of seminars, training initiatives and member meetings are conducted for members across Victoria, and o Provision of direct services on workplace relations, legal, liquor licensing, gaming issues etc. to members.

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2016 HotelCare Report HotelCare was established in 1999 as an on-going initiative of AHA (Vic) to raise and distribute funds to worthy charities and organisations and to advance the overall interests of the pub and hotel sector in Victoria.

The HotelCare Golf Day held at Victoria Golf Club in December 2015, with the kind assistance and support of the Victorian Liquor Industry Golf Club, Victoria Golf Club and our corporate partners, provides funds to HotelCare beyond the contributions of gaming pubs, with 100% of monies raised directed to charities and worthy causes.

HotelCare is funded on behalf of all AHA (Vic) members through contributions by members with gaming machines.

Since its foundation HotelCare has directly distributed over $4 million to charitable organisations, and through seed funding of the HotelCare Charity Golf Day facilitated the further distribution of over $2 million to various charities and causes.

18 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

Within the overall objective of HotelCare to support charitable organisations and to advance the overall interests of pubs and hotels, funds within HotelCare are also utilised to support political parties and current or aspiring members of Parliament who demonstrate a willingness to genuinely consult on relevant policy development and implementation, as well as to fund targeted initiatives in members’ interests.

Decisions on HotelCare expenditure up to $5,000 are made by the Chief Executive Officer and reported to the Executive Committee; decisions on expenditure in excess of $5,000 are made by the Executive Committee and reported to the Council.

DONATIONS FROM HOTELCARE TO WORTHY CHARITIES AND CAUSES IN 2015/16 INCLUDED:

$

SEED FUNDING FOR HOTELCARE GOLF DAY

94,440

PETER MCCALLUM COMPREHENSIVE CANCER CENTRE

55,000

EJ WHITTEN FOUNDATION FOR PROSTRATE CANCER RESEARCH

35,125

THE SALVATION ARMY

25,000

COTTAGE BY THE SEA

21,000

THE CURRAJONG SCHOOL ASSISTING YOUTH WITH SCHOOLING DIFFICULTIES

15,000

BALLARAT CYSTIC FIBROSIS

13,500

DONATIONS UP TO $5000

23,240

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2015 AHA (Vic) State Awards for Excellence

The AHA (Vic) State Awards for Excellence program was established in the late eighties to recognise pubs in Victoria with service excellence across a range of categories, individual excellence and pubs that are a destination for the local community. These annual awards provide the perfect platform for acknowledging and celebrating the ongoing dedication and significant contribution to building Victoria’s renowned reputation for quality customer service and a first-rate experience in pubs.

The winners of the 2015 AHA (Vic) State Awards for Excellence were announced at the annual awards gala dinner held on Monday 16th November at Atlantic Docklands. Finalists were honoured at the ceremony in front of a crowd of more than a thousand hoteliers, industry suppliers and hotel supporters. A highlight of the evening was the awarding of the 2015 Nikakis Award to Bill Bell, for his contribution to “A lifetime in pubs”.

This award was established in 1997 in memory of Nick Nikakis, recognising an individual or organisation, who by their sustained performance and commitment serve as an inspiration to all in the industry; Bill clearly encapsulates the principles and significance of this award.

Awards like these are important to the industry in creating the benchmark for excellence and recognition of those leading the way. With the awards growing in importance and prominence, it resulted in numerous nominations received across the 36 categories and according to the judges, the standards were amazingly high, resulting in a large number of overall finalists in many of the categories.

AHA (Vic) would like to congratulate all finalists and winners of the 2015 AHA (Vic) State Awards for Excellence and their commitment and dedication to making the industry great.

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2015 AHA (VIC) STATE AWARDS FOR EXCELLENCE WINNERS Nikakis Award

Bill Bell

Overall Hotel of the Year - Metropolitan

Rosstown Hotel - Carnegie

Overall Hotel of the Year - Regional

Flinders Hotel - Flinders

Best Public Bar - Metropolitan

Hophaus Bier Bar Grill - Southbank

Best Public Bar - Regional

Cardinia Park Hotel - Beaconsfield

Best Pub Restaurant - Metropolitan

The Railway Hotel - Windsor

Best Pub Restaurant - Regional

Criterion Hotel - Sale

Best Bistro - Metropolitan

Rosstown Hotel - Carnegie

Best Bistro - Regional

Korumburra Hotel - Korumburra

Best Family Dining

Zagame’s Boronia Hotel - Boronia

Best Menu & Wine List

Flinders Hotel - Flinders

Best Presented Beer

Hophaus Bier Bar Grill - Southbank

Best Live Entertainment Venue

The Westernport Hotel - San Remo

Best Redeveloped Hotel

Crown Hotel - Lilydale

Best Sports Bar

Bridge Inn Hotel - Mernda

Best Theme Bar

P.J. O’Brien’s - Southbank

Best Outdoor Area

American Hotel - Echuca

Best Hotel Accommodation

Taylors Lakes Hotel - Taylors Lakes

Best Retail Liquor Outlet

Gladstone Park Hotel - Gladstone Park

Hotel Industry Rising Star

Drew Harry, Western Hotel - Ballarat

Excellence in Service - Front of House

Ryan Butler, Glenferrie Hotel - Hawthorn

Excellence in Service - Back of House

Justin O’Donoghue, The Cove Hotel - Patterson Lakes

Excellence in Service - Administration

Lee Cleal, Woolshed Pub - Docklands

Excellence in Service - Gaming

Joanna Delacoe, Cardinia Park Hotel - Beaconsfield

Best PubTAB - Metropolitan Best PubTAB - Regional Best Keno Venue - Metropolitan Best Keno Venue - Regional Best Gaming Venue - 50 machines or less - Metropolitan Best Gaming Venue - 50 machines or less - Regional Best Gaming Venue - 51 machines or more - Metropolitan Best Gaming Venue - 51 machines or more - Regional Best Hotel Group Operator

Epping Plaza Hotel - Epping Windermere Hotel - Kangaroo Flat Newmarket Tavern - Flemington Windermere Hotel - Kangaroo Flat Cross Keys Hotel - Essendon The Star Hotel - Sale Zagame’s Boronia Hotel - Boronia Kelly’s Motor Club Hotel - Cranbourne Pegasus Leisure Group

Best Environmental Practice

Kings Creek Hotel - Hastings

Best Marketed Hotel

Queensberry Hotel - Carlton

Outstanding Achievement in Training Outstanding Community Service

Pegasus Leisure Group Mail Exchange Hotel - Melbourne

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2016 TAA (Vic) Accommodation Awards for Excellence Victoria’s top accommodation hotels were recognised at the 2016 Tourism Accommodation Australia (Victoria) Accommodation Awards for Excellence.

The winners were announced at a gala dinner held at the Grand Hyatt Melbourne on Wednesday 15 June 2016.

These awards recognise the accomplishments and achievements of Melbourne and Victoria’s 3, 4 and 5 star accommodation providers across the various property and individual categories.

Each year the award winners reflect the

investment, contribution and passion to the industry that enables Melbourne and Victorian properties to offer a worldclass and diverse selection of properties that cater well for visitors to the state.

The “Outstanding Contribution to the Industry” award recognises a sustained contribution by an hotelier or industry leader who has made a significant contribution to Victoria’s tourism and accommodation industries, this year the awardee was Lord Mayor Robert Doyle. In his 8 years as Lord Mayor of Melbourne, he has been a

spokesman for Melbourne to attract visitors, conferences, events and ultimately growth in our accommodation sector and visitor economy.

The industry constantly strives to raise the bar and again this year, the nominated properties, and those honoured at the 2016 TAA (Vic) Accommodation Awards for Excellence, accentuate the quality level of the industry. TAA (Vic) congratulates all the finalist and winners at these prestigious awards.

Accommodation Category Award Winners Deluxe Accommodation Hotel of the Year Crown Towers, Melbourne Apartment Accommodation of the Year Citadines on Bourke Melbourne Superior Accommodation Hotel of the Year PARKROYAL Melbourne Airport, Tullamarine Mid-Range Accommodation Hotel of the Year The Swanston Hotel Melbourne, Grand Mercure Boutique Style Accommodation of the Year Adelphi Hotel, Melbourne Resort Style Accommodation of the Year Balgownie Estate Vineyard Resort and Spa, Yarra Glen Regional Accommodation of the Year Royal Mail Hotel, Dunkeld

Specialty Category Winners Deluxe Restaurant of the Year Park Hyatt Melbourne, radii restaurant & bar Hotel Restaurant (All Day Dining) of the Year Radisson on Flagstaff Gardens, Melbourne, HQ’s on William Regional Hotel Restaurant of the Year Royal Mail Hotel, Dunkeld, The Royal Mail Dining Room Hotel Bar of the Year Sheraton Melbourne Hotel, Terrace Bar Hotel Club Lounge of the Year Crown Towers, Melbourne

22 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

Individual Excellence Winners Outstanding Contribution to the Industry Lord Mayor Robert Doyle Administration Employee of the Year Grand Hyatt Melbourne, Fil Ruberto Concierge of the Year InterContinental Melbourne The Rialto, Paul Rumpff and Melbourne Marriott Hotel, Anthony Szostak Engineer and Maintenance Employee of the Year SoďŹ tel Melbourne on Collins, Tony Wischer Food and Beverage Services Employee of the Year Silverwater Resort Phillip Island, Dan Child

Hotel Industry Rising Star Pullman Melbourne on the Park, Annabelle Gibney Housekeeper Employee of the Year Crown Towers, Melbourne, Donna Musarella and Hilton Melbourne South Wharf, Vicki Curran Marketing & Public Relations Employee of the Year The Langham Melbourne, Evan Hinrichsen Revenue Management Employee of the Year The Hotel Windsor, Melbourne, Leah Hyndes Sales Employee of the Year Balgownie Estate Vineyard Resort and Spa, Yarra Glen, Melanie Watson and SoďŹ tel Melbourne on Collins, Conny Bartl

Property Performance Winners Best Environmental & Energy Efficiency Practice Quality Hotel Downtowner on Lygon, Carlton Best Marketed Accommodation Provider Grand Hyatt Melbourne Excellence in Innovation Grand Hyatt Melbourne Outstanding Achievement in Training Stamford Plaza Melbourne Outstanding Community Service & Achievement Melbourne Marriott Hotel and Atura Hotel, Dandenong

Front Office Services Employee of the Year Pullman Melbourne on the Park, Sevag Keroghlian

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2016 AHA National Awards for Excellence The 2016 AHA National Awards for Excellence were held in a glittering ceremony at RACV Royal Pines Resort on the Gold Coast on Monday 19 September.

These awards provide the hotel and hospitality industry a fitting platform to recognise venues and service excellence right across Australia. Nominees qualify to nominate for these awards following wins in their respective State or Territory Awards program.

With over 460 people in attendance the night kicked off on the stunning lawns of the golf course with guests enjoying roving canapés and street food stalls before they moved into the ballroom to commence the awards.

Among the highlights was the induction of Gordon Broderick into the Johnnie Walker Hall of Fame. Mr Broderick has filled the role of Executive Director of the Distilled Spirits Industry Council of Australia since its formation in 1982, and was involved in key industry roles well before that. He has been an influential and positive force in the development of the hospitality and hotel industry throughout Australia, and the announcement was very warmly received by the big crowd.

Victoria was well represented with 37 hotels and accommodation providers over the 43 categories which was without a doubt a reflection of the quality of our state’s hospitality industry.

Best Bar Presentation & Service – Metropolitan Hophaus Bier Bar & Grill, Southbank

AHA (VIC) WINNERS: •

Best Bar Presentation & Service – Metropolitan; Hophaus Bier Bar & Grill, Southbank

•

Best Gaming Venue – Metropolitan; Zagame’s Boronia Hotel

•

Best Gaming Venue – Regional; Kelly’s Motor Club Hotel, Cranbourne

•

Best Hotel Group Operator; Pegasus Leisure Group

•

Best Restaurant – General Division; The Railway Hotel, Windsor

•

Employee Excellence in Service – General Division; Lee Cleal, Woolshed Pub, Docklands

•

Hotel Industry Rising Star; Drew Harry, Western Hotel, Ballarat

•

Overall Hotel of the Year – Metropolitan; Rosstown Hotel, Carnegie

TAA (VIC) WINNERS: •

Best Environmental & Energy Efficiency Practice; Quality Hotel Downtowner on Lygon, Carlton

•

Best Marketed Hotel – Accommodation Division; Grand Hyatt Melbourne

Employee Excellence in Service – General Division Lee Cleal – Woolshed Pub, Docklands

24 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

•

Employee Excellence in Service – Accommodation Division; Donna Musarella, Crown Towers Melbourne

•

Hotel Industry Rising Star; Annabelle Gibney, Accor Hotels & Resorts, Melbourne

•

Overall Hotel of the Year – Accommodation Division; Crown Towers, Melbourne

Other notable winners were Overall Hotel of the Year – Regional, Sandstone Point Hotel and Hotel Industry Rising Star, Michael Strom from The Gate Bar and Bistro, Perth.

Paul Rumpff from InterContinental Melbourne The Rialto has also received a highly commended in the category of Front of House Employee of the Year – Accommodation.

The evening culminated with a performance from one of Australia’s much loved entertainers, Mr Ross Wilson from Daddy Cool and guests continued to celebrate their success into the night.

AHA (Vic) and TAA (Vic) would like to congratulate all the finalists and winners of the 2016 AHA National Awards for Excellence. We encourage all members to be involved in the AHA (Vic) State Awards for Excellence and the TAA (Vic) Accommodation Awards for Excellence to qualify in 2017.

Hotel Industry Rising Star Drew Harry – Western Hotel, Ballarat

Best Gaming Venue – Metropolitan Zagame’s Boronia Hotel

Hotel Industry Rising Star Annabelle Gibney Accor Hotels & Resorts, Melbourne

Best Gaming Venue – Regional Kelly’s Motor Club Hotel, Cranbourne

Best Restaurant – General Division The Railway Hotel, Windsor

Overall Hotel of the Year – Accommodation Division Crown Towers, Melbourne

Overall Hotel of the Year – Metropolitan Rosstown Hotel, Carnegie

Best Environmental & Energy Efficiency Practice Quality Hotel Downtowner on Lygon, Carlton

Best Marketed Hotel – Accommodation Division Grand Hyatt Melbourne

Employee Excellence in Service – Accommodation Division Donna Musarella – Crown Towers Melbourne

Best Hotel Group Operator – Pegasus Leisure Group

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Out & About

26 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

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AHA (Vic) Commercial Partners ACCOUNTANTS HLB Mann Judd www.hlbvic.com.au Chris Simpson csimpson@hlbvic.com.au T: 03 9606 3888 M: 0412 524 974 Charman Partners www.charmanpartners.com.au Neil Johnston Neil@charmanpartners.com.au T: 03 9878 8200 ACCOUNTING & BUSINESS ADVISORY SERVICES ShineWing Australia www.shinewing.com.au Tim Stillwell tstillwell@shinewing.com.au T: 03 8635 1861 Pacific Business Partners www.pacificbusinesspartners.com Alistair Jarvis aIistair@pacificca.com.au T: 03 9914 9550 M: 0412 811 702 Fordham Business Advisors www.fordhamgroup.com.au Peter Carroll pcarroll@fordhamgroup.com.au T: 03 9611 6611

Lion www.lionco.com Matt Windsor matthew.windsor@lionco.com T: 03 9277 5826 M: 0417 262 270

Cashcard Australia www.cashcard.com.au Brendan Stanton brendan.stanton@firstdata.com.au T: 03 9843 5734

Treasury Wine Estates www.treasurywineestates.com Neil Grant neil.grant@tweglobal.com M: 0412 107 764

Cashpoint Payment Solutions www.cashpoint.com.au Russell Nicol russell@cashpoint.com.au T: 1300 286 626 M: 0477 775 116

Australian Liquor Marketers (ALM) www.almliquor.com.au Cain Speakman Cain.Speakman@almliquor.com.au P: 03 8368 6333

DC Payments www.dcpayments.com.au David Vandergriff dvandergriff@dcpayments.com.au 1300 305 600

Coldstream Brewery www.coldstreambrewery.com.au Rohan Peters rohan@coldstreambrewery.com.au T: 03 9739 1794

NEXT Payments www.nextpayments.com.au John Bakker jbakker@nextpayments.com.au M: 0418 500 868

Premium Beverages www.premiumbeverages.com.au Allan O’Connell allan.oconnell@premiumbeverages.com.au T: 03 9245 1900 M: 0448 998 842 Robert Oatley Vineyards www.robertoatley.com.au Campbell Macleod cmacleod@robertoatley.com.au T: 02 9433 3255 M: 0429 927 628

Bladnoch Distillery www.bladnoch.com Geoff Schwind gschwind@bladnoch.com P: 03 9676 9077 M: 0427 669 715 John Murphy jmurphy@bladnoch.com M: 0419 787 773 Carlton & United Breweries www.cub.com.au Tim Powell tim.powell@cub.com.au T: 03 9420 6468 M: 0417 416 050 Coca-Cola Amatil www.ccamatil.com Damian Slater damian.slater@ccamatil.com M: 0419 536 709 Diageo Australia www.diageo.com Nick Makowski Nick.Makowski@diageo.com M: 0412 165 065

Harvey Norman Commercial Project Division www.harveynormancommerical.com.au Paul Thornewell T: 03 8530 6300 M: 0401 879 147 paul.thornewell@au.harverynorman.com AUTO POUR WINE DISPENSER

ALCOHOL BEVERAGE SUPPLIERS Asahi Premium Beverages www.asahipremiumbeverages.com Scott English Scott.English@asahi.com.au M: 0437 670 390

AUDIO VISUAL, APPLIANCE & BATHROOM SUPPLIES

ARCHITECTURE / INTERIOR DESIGN Bate Design Strategies www.bate.com.au James Bate james@bate.com.au T: 03 9416 3394 Herniman Group www.herniman.com.au John Herniman herniman@herniman.com.au T: 03 9419 7500 Round6 Architects www.round6.com.au Luke Ponti luke@round6.com.au T: 03 8412 3400 Ryun E. Johnston Interior Design Ryun Johnston ryun.johnston@gmail.com M: 0417 262 553 ATM AND EFTPOS CASH OUT SUPPLIERS BANKTECH Group Pty Ltd www.banktech.com.au Lisa Stocker lisas@banktech.com.au M: 0403 396 758

30 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

Big Bottle Purchases www.bigbottlepurchases.com.au Phil Gray phil@bigbottlepurchases.com.au T: 03 9888 7002 M: 0429 398 074 BANKING SERVICES Bank of Melbourne www.bankofmelbourne.com.au Steve Chapman chapmanst@bankofmelbourne.com.au T 03 9274 4873 M 0478 491 488 BEVERAGE DISPENSING EQUIPMENT Lancer Beverage Equipment www.lancer.com Shane Devlyn sdevlyn@lancerbeveridges.com.au T: 03 8336 1844 M: 0423 557 576 Andale Hotel Services www.andale.com.au Lucas Dale M: 0403 185 674 lucas.dale@andale.com.au BOOKKEEPING OnTap Hospitality www.on-tap.com.au Tim Stillwell tim@on-tap.com.au T: 03 8635 1861

BROKERS & VALUERS Colliers International www.colliers.com Guy Wells guy.wells@colliers.com T: 03 9612 8817 M: 0405 612 416 Cropley Commercial www.cropleycommercial.com.au George Iliopulos george@cropleycommercial.com.au T: 03 9690 6444 CRE Brokers www.crebrokers.com Julie Opperman julie@crebrokers.com T: 03 9580 5600 Jones Lang LaSalle Hotels www.joneslanglasalle.com.au Mathew George mathew.george@ap.jll.com T: 03 9672 6674 M: 0400 663 840 Knight Frank Valuations Samantha Freeman sfreeman@vic.knightfrankval.com.au T: 03 9604 4709 M: 0438 126 720 Ronald Young & Co. www.ryc.com.au Warren Young wyoung@primusonline.com.au T: 03 9497 4070 M: 0407 042 407 CASH MANAGEMENT SOLUTIONS SprintQuip www.sprintquip.com.au Mark Leske markl@sprintquip.com.au M: 0404 850 070 CATERING EQUIPMENT FINANCIER Geared Asset Finance www.gearedfinance.com.au Mathew Taverner mtaverner@gearedfinance.com.au T: 1300 828 567 SilverChef www.silverchef.com.au Mark Carey mark.carey@silverchef.com.au T: 1800 337 153 M: 0437 750 108 CLEANERS Jani-King www.janiking.com.au Gilles Delord gilles@janiking.com.au T: 03 9265 2200 CLEANING SUPPLIES & PACKAGING The O’Kelly Group www.okellygroup.com.au Nathan O’Kelly nathan.okelly@okellygroup.com.au T: 03 9797 6161

COMMERCIAL FINANCE

ESSENTIAL SERVICE COMPLIANCE

Berkeley Capital Partners www.bcpartners.com.au Wal Constable wal.constable@bcpartners.com.au T: 03 9347 4154

Australian Essential Services Group www.aesg.com.au Layton Gale info@aesg.com.au T: 03 9499 6504

CONSTRUCTION SERVICES

EVENT STAGING

Purple Hills www.purplehills.com.au Brian Laker brian@purplehills.com.au T: 1300 999 747 M: 0437 161 791 CONFLICT & RISK MANAGEMENT TRAINING Aress Consulting Services Australia www.rsconsulting.net.au Ritchie Saunders info@rsconsulting.net.au M: 0419 138 629 DIGITAL FOOD SAFETY PROGRAM BrandM8 www.brandm8.com Andrew Murdoch amurdoch@cosmos21.com.au T: 03 8645 5500 DRAIN CLEANING The Drain Man www.thedrainman.com.au Len Robinson Len@thedrainman.com.au 1800 843 372 ELECTRICITY & GAS Trans Tasman Energy Group www.tteg.com.au Craig Marschall cmarschall@tteg.com.au T: 1300 118 834 EMPLOYMENT MANAGEMENT Employment Innovations www.employmentinnovations.com Anna Makin anna.makin@employmentinnovations.com T: 03 9005 3043 EMPLOYMENT SOLUTIONS Emprevo www.emprevo.com Wendy Fergie wendy.fergie@emprevo.com M: 0413 005 727 ENERGY Solargain www.solargain.com.au Deana Cesari deana.cesari@solargain.com.au T: 08 9203 1204 M: 0402 077 875

COFFEE SERVICE

ENERGY DRINK

Grinders Coffee www.grinderscoffee.com.au Daniel Roberts daniel.roberts@ccamatil.com.au M: 0412 087 078

Red Bull Australia www.redbull.com.au Marlon Hastwell marlon.hastwell@au.redbull.com T: 03 9647 7402 M: 0423 799 371

Staging Connections www.stagingconnections.com Fiona Mercer fmercer@stagingconnections.com T: 03 9292 7473 M: 0419 339 987 FOOD SERVICE DISTRIBUTORS PFD Food Services www.pfdfoods.com.au James Zocchi jzocchi@pfdfoods.com.au T: 03 9756 2215 M: 0408 536 244 Yarra Valley Farms www.yarravalleyfarms.com.au Jim Izlemek Jim.izlemek@yarravalley.com.au T: 1300 734 433 FOOD SAFETY / KITCHEN CONSULTANCY Oscar Hospitality www.oscarhospitality.com.au Diane Buettel diane@oscarhospitality.com.au T: 03 9560 1844 FURNITURE & REFURBISHMENT SPECIALISTS Base Commercial Interiors www. baseinteriors.com.au Jeremy North Jeremy@baseinteriors.com.au T: 03 9574 3554 M 0435 934 948 Concept Collections www.conceptcollections.com.au Rob Lens robl@conceptcollections.com.au T: 03 9763 5222 M: 0422 049 355 Cubus Concepts www.cubusconcepts.com.au David Hohepa David.h@cubusconcepts.com.au P: 03 9729 7202 GAMING Tabcorp www.tabcorp.com.au Paul Carew carewp@tabcorp.com.au T: 03 9868 2428 M: 0439 398 761 GAMING & WAGERING SUPPLIES Choice Paper & Imaging www.choicepaperandimaging.com.au Wayne Baptist wayne@choicepaperandimaging.com.au T: 02 8850 7992 M: 1300 278 000

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AHA (Vic) Commercial Partners GAMING MACHINE & SOLUTIONS SUPPLIER IGT Australia www.igt.com.au Theo Toklis theo.toklis@igt.com T: 03 8588 5972 M: 0434 476 964 GAMING MACHINE MANUFACTURERS Aristocrat www.aristocrattechnologies.com Matt McCarroll mccarroll@ali.com.au T: 03 9644 1000 M: 0438 457 246

INDUSTRIAL RELATIONS LAWYER

LIQUOR GROUPS

Workplace Legal www.workplacelegal.com.au Oliver Oostermeyer ooostermeyer@workplacelegal.com.au T: 03 9972 4951 M: 0413 573 7971

United Innkeeper Association Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au Keith Ridgeway T: 03 9915 0640 M: 0419 418 548

INSURANCE

MANAGEMENT KITCHEN COST

AON Risk Services www.aon.com.au Nick Oldridge nick.oldridge@aon.com T: 03 9211 3307 M: 0416 020 439

GLASS, FILM & TINT

INTERIOR ARCHITECTURE, EVENT STYLING

O’Brien Glass www.obrienglass.com.au Shayne Adam shayne.adam@obrienglass.com.au M: 0408 22 33 06

MGA Studios www.mgastudios.com.au Michelle Giuffreda Michelle@mgastudios.com.au P: 1300 85 44 53 or M: 0402 914 330

HOSPITALITY INSIGHTS

IT SOLUTIONS

Edge Insights www.edgeinsights.com.au Garry Robilliard garry@edgeinsights.com.au T: 03 9678 9039 M: 0427 012 869

Fitzroy IT www.fitzroy.it Tim Jenkinson tim@fitzroy.it T: 1300 FITZ IT

HOSPITALITY EQUIPMENT

LAUNDRY SERVICE

Ozicater www.ozicater.com.au Josh Ingham josh@ozicater.com.au M: 0402 285 338 P: 1300 694 228

South Pacific Laundry www.southpacificlaundry.com.au Robert Teoh robert.teoh@southpacificlaundry.com.au M: 0421 716 888

Cooking the Books www.cookingthebooks.com.au Andrew Briese andrew@cookingthebooks.com.au T: 03 9318 9086 M: 0412 748 809 MEDIA The Age www.theage.com.au Marina Caccavari mcaccavari@fairfaxmedia.com.au M: 0439 773 584 MESSAGE ON HOLD SERVICE Image on Line www.imageonline.com.au Paul Williams paul.williams@imageonline.com.au T: 03 9417 7644 MUSIC LICENSING Phonographic Performance Company of Australia www.ppca.com.au Karla Skarda kskada@ppca.com.au T: 02 8569 1100

LEADERSHIP & TEAM DEVELOPMENT HOTEL MANAGEMENT SOFTWARE Fiesta Hotel Management System www.fiestasystems.com.au Marisel Mendoza marisel.mendoza@innovalynx.com.au T: 1300 722 979

OMC - Facilitation and Training www.omc-group.com.au Damien O’Malley damien@omc-group.com.au M: 0402 146 059 LIQUOR, GAMING, & PLANNING LAWYERS

HYGIENE & PEST CONTROL SOLUTIONS Rentokil Initial www.rentokil-initial.com.au Pene Lawrence pene.lawrence@rentokil-initial.com.au M: 0404 245 072 IMMIGRATION ADVICE & PROCESSING Absolute Immigration Services www.absoluteimmigration.com Ben Reid benr@absoluteimmigration.com T: 03 9827 3721 F 03 9827 3955 TSS Immigration www.tssimmigration.com.au Will Aldous will@tssgroup.com.au T: 9421 1020 M: 0438 874 438

Bazzani Scully Priddle www.bazzaniscullypriddle.com.au Alison Elverd aelverd@bsplawyers.com.au T: 03 9670 0722 F: 03 9670 0622 Elizabeth Priddle epriddle@bsplawyers.com.au Ryan Commercial Lawyers www.ryanslaw.com.au Paul Ryan pryan@ryanslaw.com.au T: 03 9628 9600 M: 0418 393 535 Wisewould Mahony www.wisewoulds.com.au Tony Joyce tony.joyce@wisemah.com.au John Nolan john.nolan@wisemah.com.au T: 03 9629 8333

32 | 2016 ANNUAL REPORT AUSTRALIAN HOTELS ASSOCIATION (VICTORIA)

MUSIC SOLUTIONS Nightlife Music www.nightlife.com.au Michael Hickey michael@nightlife.com.au T: 1800 679 748 Q.SIC www.getqsic.com Matt Elsley matt@getqsic.com T: 1300 113 279 OUTDOOR HEATING Bromic Heating www.bromicheating.com.au Tom Martic tomm@bromic.com.au M: 0404 090 647 OUTSOURCED ACCOMMODATION SERVICE PROVIDER AHS Hospitality www.ahshospitality.com.au Steven Tochner stochner@ahshospitality.com.au M: 0417 002 304

LUXXE www.luxxe.com.au Craig Coughlin craigc@luxxe.com.au T: 03 9203 4995 M: 0407 005 267 NAKS Hospitality www.naks.com.au Matthew Hammet matthew@naks.com.au M: 0435 843 424 PAYROLL PROCESSING Crawshay Consultants www.crawshay.com.au Richard Crawshay office@crawshay.com.au T: 03 9882 5837

RECRUITMENT Hire Me First www.hiremefirst.com.au Melissa Bowen contact@hiremefirst.com M: 0433 082885 RECRUITMENT OF OVERSEAS HOSPITALITY PERSONNEL TSS Immigration www.tssimmigration.com.au Will Aldous will@tssgroup.com.au T: 9421 1020 M: 0438 874 438 REFRIGERATION

Triple S Consulting www.triplesss.com.au Prue O’Neil prue@hotkey.net.au M: 0412 391 198

United Refrigeration www.unitedrefrig.com.au Eddy Kazmarek eddy@unitedrefrig.com.au T: 03 9357 1401 M: 0418 540 705

PAYROLL SYSTEMS

Bar Fridges Australia www.bar-fridges-australia.com.au Cory Allan cory@bar-fridges-australia.com.au T: 03 5337 6399 F: 03 5337 6499

Wage Easy www.wageeasy.com.au Peter Fanning peter.fanning@wageeasy.com.au T: 03 997 9236 M:0409 353 743 PAY TV FOX Sports www.foxsports.com.au Michael Pellegrino Michael.Pellegrino@foxsports.com.au T: 03 9922 2730 M: 0438 574 964 Foxtel for Business www.foxtelbusiness.com.au Scott Wiedemann scott.wiedemann@foxtel.com.au M: 0428 423 745 POINT OF SALE SYSTEMS H & L Australia www.hlaustralia.com.au Benn Spriggs benn.spriggs@hlaustralia.com.au T: 03 9644 4666 M: 0400 101 766 Vectron Systems www.vectron.com.au James Verlaque jamesv@vectron.com.au T: 03 9328 8222 M: 0426 227 040 PRINTING SERVICES NEO www.neo.com.au Franco Dissegna franco.dissegna@neo.com.au T: 03 8809 2500 New Creation Print www.newcreationprint.com.au Jennifer Snell Jennifer@newcreationprint.com.au T: 03 8561 4023 M: 0418 171 534 PUBLICAN RELIEF Publicans on Tap www.publicansontap.com.au Greg Target greg.rusty@bigpond.com M: 0411 111 177

SECURITY & CCTV SYSTEMS Eclipse Security Systems www.eclipsesecurity.com.au Nicky Flood nicky@eclipsesecurity.com.au T: 03 9796 4700 Theft Prevention www.theftprevention.com.au Darrell Treble darrell@theftprevention.com.au T: 0413 737 444 SUPERANNUATION HOSTPLUS www.hostplus.com.au Stephen Assimo sassimo@mail.hostplus.com.au T: 03 8636 7777 M: 0438 801049 TAFE COLLEGES William Angliss Institute of TAFE www.angliss.edu.au Brendan Clennett clennett@angliss.edu.au T: 03 9606 2447 TOBACCO SUPPLIER British American Tobacco Australia www.bata.com.au Nicholas Booth nicholas_booth@bata.com M: 0414 783 608 TRANSPORTATION SkyBus www.skybus.com.au Lisa Oatham lisao@skybus.com.au M: 0499 491 114

TRAINING AVTES www.avtes.com.au Chris Fitzgibbon chris@avtes.com.au M: 0417 146 341 Franklyn Scholar study.franklynscholar.edu.au Kris Buchan kris.buchan@careeroneeducation.com.au M: 0449 946 807 Deleine Gavin-Cox deleine.gavincox@careeroneeducation.com.au M: 0413 117 346 Big Hat www.bighat.com.au Dave Staughton bigdave@bigpond.net.au M: 0408 375 100 Ruth Langley www.ruthlangley.com Ruth Langley ruth@ruthlangley.com M: 0413 709 166 Typsy www.typsy.com Jeremy Guard jeremy@typsy.com M: 0413 397 063 VALUERS & PROPERTY CONSULTANTS Charter Keck Cramer www.charterkc.com.au Tony Close tony.close@charterkc.com.au T: 03 8102 8873 M: 0407 510 025 VENUE EVENT HOSTING Immaculate Events www.immaculateevents.com.au Porzia Garcia info@immaculateevents.com.au M: 0433 082 885 VISUAL ENTERTAINMENT SOLUTIONS Big Screen Video www.bigscreenvideo.com.au Samara Rainsford samara@bigscreenvideo.com.au T: 1300 BIG SCREEN M: 0413 530 608 WASTE / RECYCLING & GREASE TRAP CLEANING Victorian Environmental Waste Services www.vicenvirowaste.com.au Nick Pavlidis nick@vicenvirowaste.com.au T: 03 8375 1833 WEB DESIGN & ONLINE MARKETING Webfirm www.webfirm.com Jeremy Thomson jermey.thomson@webfirm.com T: 03 8695 9163 M: 0401 637 328

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