Noel Jones Blackburn Delivering more The Noel Jones Blackburn team consistently achieves record breaking results. The power of our team within the City of Whitehorse is unrivalled: • 3 local offices working together • 26 senior property consultants • Intimate local market knowledge • Extensive database of local, interstate and overseas
buyers
• Strong auction clearance rates • Shorter time-on-market • Consistently successful results • No. 1 sales office 2010, 2011, 2012, 2013 and 2014 in the Noel Jones Group
80% of our business comes from referrals
A message from Rohan and Robert
“ People and property are our passion. We are committed to providing excellent service with an energetic focus on the process to market and sell property. The high level of trust and support we have earned is due to our experience, local knowledge, enthusiasm and professionalism.�
Rohan, a Noel Jones Director & Auctioneer and Robert, a Senior Property Consultant and Auctioneer offer 14 years combined experience in the real estate industry. Both are strong communicators and share the same values with a focus on fresh and energetic marketing strategies. Having exceptional negotiation skills allows them to do what they do best; list and sell real estate. They live locally with their families, being involved in the community is something they both enjoy. They take pride in building strong long term personal and professional relationships based on trust, honesty and successful outcomes. Testament to their success is the number of referrals they continually receive from both past and present clients.
ROHAN CALDER Director and Auctioneer 0422 256 948 rohan.calder@noeljones.com.au ROBERT SIMPSON Senior Property Consultant and Auctioneer 0438 444 977 robert.simpson@noeljones.com.au
Team Calder Team Calder pride themselves on their level of enthusiasm and professionalism. We as a team live by our goals of success, to always deliver and exceed our vendors expectations. Each member of our team has extensive knowledge of the local area and surrounds. We enjoy the advantage of having Ben Lin, a property consultant, fluent in both Cantonese & Mandarin. Kerri Dawson our sales administrator, providing invaluable support to our sales team. Robert Simpson & Rohan Calder are both auctioneers with the drive to ensure the selling process is a stress free experience for our vendors. Collectively Robert and Rohan have received many awards for excellence, and achieved some of the agency’s most outstanding sales results.
When you appoint our team to handle the sale of your home you will also benefit by having a leading team actively involved throughout your sales campaign:
• Engage with buyers at your Open For Inspections • Skilful follow-up calls to all interested parties • Field buyer enquiries • Negotiate all facets of the contract • Professional auctioneering and auction day support • Campaign reporting and measurement
Other team members
TROY SHEEHAN
SIMON VANDER SLUYS
MARTIN FROESE
Director
Senior Property Consultant
Sales Manager
DENNIS SHEEHAN
PAUL LEYDIN
Senior Property Consultant
Senior Property Consultant
JASON STARCHENKO
BOB STEVENTON
NADINE ROBERTS
Senior Property Consultant
Senior Property Consultant
Senior Property Consultant
TERRY ANSON
EMMA SMITH
DAMIAN COAD
Senior Property Consultant
Property Consultant
Senior Property Consultant
FIONA CHANG-WELST Senior Property Consultant
Expert support and technologies to maximise your gain
BRIE HAWKER
KYLIE GREEN
Sales Secretary
Office Manager
BIANCA COETZER
CARMELA GARCES
Marketing Coordinator
Customer Service Manager
TRACEY SILVESTER
JOSHA ORIGENES
Marketing Manager
Customer Service Manager
Our client support team Our client support team plays a
Achieving positive solutions for all clients in every situation is at
vital role in supporting our sales
the forefront of every decision.
team and more importantly our
We have an extensive team of external suppliers providing high
clients. With a wide skill set,
quality photography, floor plans and site plans, multi-lingual
acute attention to detail and a passion for helping people they
translations, smart phone applications including QR coding for our online listings, professional copywriting, property styling and furniture hire.
strive to consistently deliver service at a very high standard.
We have compiled a list of highly trusted and qualified tradespeople. This list is available to assist you with any preparation works that may be required prior to opening your home for inspection.
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2
3
4
Understanding the sales process Our role is to guide you along the way facilitating a smooth, stress free journey. We are clear and focused on this process. 1 CHOOSING YOUR AGENT
3 SALES PROCESS
• Choose an agent based on your level
• Together we agree on a marketing
of comfort, trust and their proven local knowledge and sales success in your area. • Complete an REIV Selling Authority which includes an estimated selling range. • Appoint a solicitor or conveyancer to look after the legal aspects of your sale, including preparation of a Section 32 Statement and Contracts.
strategy and program. • Buyers are introduced via our extensive buyer database and marketing campaign. • Feedback is gathered from potential buyers and regular updates provided to you. • Open for Inspections are usually twice a week (Thursday and Saturday) over a 4 week selling period culminating in a sale at the end of that time (auction or
2 PREPARING YOUR HOME
private sale)
• We assist in the best possible presentation of your home, recommending trusted, qualified tradespeople where necessary. • Home styling consultation and hire furniture options, if required. • Photography, floor plans and site plans completed in consultation with you.
4 RESULT • Contracts of sale are signed and exchanged. • Deposit monies are held in a Trust account. • If the property is sold at auction or 3 days before or after a public auction there will be no “cooling off” provisions. • Your property is sold.
Important factors to Consider
The complete picture
Costs: the complete picture The first thing that comes to mind when selling and purchasing a property is the sale price. However it is also important to calculate the nett price after all deductions are made. Other costs which are likely to be incurred are: 1. HOME PRESENTATION: presenting
4. AGENT FEES: these are negotiable
your home to best impress
and vary depending upon the
potential buyers may incur costs
agent’s success and positive track
such as those associated with
record in the local area. Agent fees
minor repairs, hire of furniture,
should be agreed prior to signing
professional cleaning and
the Sale Authority.
temporary storage fees. 2. MARKETING: the advertising investment for your property should be discussed and agreed with your agent and be reflective of your sale strategy. 3. LEGAL AND CONVEYANCING COSTS: the preparation of necessary documentation such as Section 32 Statement and Contract of Sale should be factored into your sale gain.
5. INSURANCE: you should maintain insurance on your property until settlement has taken place. 6. MOVING COSTS: consider the cost associated with moving to a new home such as professional removalists and cost of re-installing appliances etc. 7. STAMP DUTY: keep in mind the stamp duty that may be applicable on your next purchase.
Presenting your home in the best possible light
Staging your home Homes that are well presented sell faster and with a greater result. Presenting your home in the best possible light from the absolute outset of your campaign is imperative. This may take a little or a lot of your time but will reap significant rewards on sale day.
We are fortunate to have a leading external consultant who has proven time and time again that the way we live in our homes on a day-to-day basis is rarely the best way to present your home for sale. Staging is about: • rearranging and accessorising to neutralise, de-personalise and to capitalise on your properties’ best features in order to appeal to a larger segment of the buying public. • appealing to the buyer’s senses, creating an emotional attachment that makes a potential buyer want to call your house a “home.” • making a small investment in order to secure a larger return in a shorter amount of time. Together with our client support team, our stylist will quickly determine what needs to be done and how to deliver this in a timely and cost effective manner. This initial consultation is with our compliments. We are able to take this worry off your hands and coordinate each presentation project on your behalf or simply provide you with guidance so that you can do so yourself.
We are focused, energetic, enthusiastic and deliver excellent service.
BLACKBURN NORTH
2 / 91 Surrey Road
Hey! It’s easy to write a testimonial. Just rattle of a few platitudes... Job well done... Happy with the result... Met every expectation... And so on. But a testimonial worth its salt embraces the total experience from go to whoa. Parting with a home, where one has sent many years of life, is for the most people an emotional and stressful time. Whatever the reason for moving on in life is, you have to feel completely comfortable with yourself that any decision you make to dispose of your home is the right one. Then you have to determine which real estate organization is going to act on your behalf. Going through this particular process is not the easy task it might first appear. You not only have to be concerned with the professional approach - they’re all pretty good at that - but are you able to strike a personal rapport with the representative with whom you first talk? First impressions are important. Here is the face and voice of the company managing your immediate financial future. Can you feel confident he, she or they, will deliver on the promises made? Are there any lingering doubts? Noel Jones Blackburn, for no particular reason, was the last on our interview list. However, when Rohan came at the appointed time for preliminary discussions, it also proved to be a very awkward moment for us. Out-of-town family members had unexpectedly landed on our doorstep a couple of minutes earlier and, of course, had to stay. Unlike us, Rohan wasn’t fazed at all and handled the situation with great aplomb and grace, influencing, with other pertinent information, our ultimate decision to appoint then to market our home. Thus, a happy and rewarding association with Noel Jones, Blackburn had begun. One of the most vital elements in marketing of property is communication between agent and owner. We were never disappointed. We were always kept informed of any developments and the reasons why or why not, from all members of the team. The culmination? Two weeks on the market and sale before auction at a price in excess of expectation. Can’t do much better than that. Lis & Bob McLeod
BLACKBURN NORTH
5 Sheila Street
“Rohan, Robert Simpson and the rest of the team were highly professional, helpful and friendly. Rohan and Robert, who are both charming, were always available and were considerate of my tenants (who are close friends) when organising a photo shoot of the house. What’s more, the agency helped them find another house in Blackburn which they love. Clearly the advertising campaign achieved excellent results, judging by the numbers that went through the property and the crowd on auction day. Rohan’s auctioning style is also impressive helping to achieve a price well over the reserve and way above anything that I expected. I would have no hesitation in recommending Team Calder to anyone thinking of selling a property. I thank them for what they achieved for me and wish them well.”
Stephen Calvert
BOX HILL NORTH 9 Simmons Street “Outstanding service and achieved an outstanding result, couldn’t be happier. Rohan and his team worked hard to achieve this and we trusted them 100% on auction day. A pleasure to work with, one of the best in the business and would highly recommend him.” Mario & Sally Guglielmi
Customer Feedback
MITCHAM
10 Purches Street
“Thanks for the great work you did in helping to sell our house. At all times you were professional, friendly, punctual, and hard working. From our first contact with you as a potential buyer we were impressed with your follow up which was sensitive to our personal situation and also enabled us to keep up to date on current market trends. We were very impressed with the sale price of our home which was above our expectations and has placed us in a great position to buy our next home. We felt informed throughout the auction campaign and your confidence in the sale of our home helped us feel like our greatest asset was in good hands. The marketing, photography, floorplan, and home staging all assisted us to get the best possible price for our home and to be truly proud of what we were able to offer to the next buyer.”
BLACKBURN
10 Eustace Street
“We are delighted with the sale of our home on 22 August. Rohan and his team, Team Calder, were truly professional, thoughtful and incredibly positive throughout the whole campaign. We loved the immediate and honest feedback we received after each OFI. We were kept fully informed of how things were going and this open communication took a lot of the stress out of the process. We felt very comfortable with having the team show our home to prospective buyers and they were always very respectful of our property. Couldn’t be happier!”
Mary & Robert Dow
Janelle & Adam Watson
VERMONT 12 Hindle Drive “ We have no hesitation in recommending Rohan Calder. We have found him to be very capable, knowledgeable and thoroughly professional in his approach to selling and marketing our home. In addition to these necessary attributes Rohan was very helpful in providing contacts for tradespeople that we could use to prepare the house for sale and more than that, his staff were happy to organize many tasks for us which was greatly appreciated and made the sales process smoother than it may have been without it. Rohan’s development of his Team is also a great asset to the Sales process as they too were very competent and easy to deal with. Communication with us and between themselves regarding our sale was also handled well.” Graham & Lyn Pate
Stan Berryman & Rohan Calder
BOX HILL
428 Station Street
We recently sold 428 Station street Box Hill for Margaret and Stan. This was a memorable sale for our team. Firstly, achieving a sale price of $88,000 above reserve and secondly, this is the fourth property in 5 years our team has sold for Margaret and Stan. And on each occasion they have driven from Mt Gambier, South Australia to be with us on auction day. People like Margaret and Stan give us enormous encouragement and great satisfaction to fulfill our role in servicing our clients.
Most awarded office 2012, 2013 & 2014 in the Noel Jones Group
A message from our team Prior to our meeting and discussion with you, we would like to summarise the key points, as well as additional information that we feel may be of assistance to you. Our business is privately owned and led by industry professionals Troy Sheehan and myself, Rohan Calder. We have an unrestricted selling environment and each of our skilled agents are directly remunerated for selling homes throughout our network. Our negotiations will not fail due to language difficulties or misunderstandings as we have bilingual speaking agents. The key points for discussion are: 1.
Method of Sale - whether we select private sale, sale by fixed date or auction, the method needs to highlight the features and benefits of your home. This will assure competition.
2. Timing - when is traditionally a good selling period or do you take advantage of limited supply of homes and high buyer demand! 3. Buyer Strategy - with regular buyer contact we have bidding histories and buyer capacities and we can utilise this extensive database and draw on this knowledge. 4. Fees - a percentage of sale is very common also structuring a performance fee tiered on a sliding scale has also proven very successful. 5. Marketing - selling a property is about visibility and it’s important to maximise all of the right advertising opportunities including digital and print media exposure. 6. Sale Price - our aim is to exceed yours and our initial expectations. One of the key factors to a productive working relationship when selling your property depends on our awareness of what’s important to you. If you have any special requests or ideas on how you would like your home marketed, please inform us of your suggestions and, in turn, this will position us to provide exceptional service. At Noel Jones, we are committed to service which exceeds our client’s expectations. Thank-you for providing us with this opportunity.
Rohan Calder
Robert Simpson
BALWYN BOX HILL
MELBOURNE
BLACKBURN CAMBERWELL
MITCHAM
GLEN IRIS
BERWICK
BLACKBURN 67–69 Railway Road 3130 Phone: (03) 9877 1855 Fax: (03) 9877 1955 blackburn@noeljones.com.au