Property Management Century 21 Living

PROPERTY M A N AG E M E N T

02 9968 1700

mosman.century21.com.au

Living

PROMOTION AND MANAGEMENT OF YOUR INVESTMENT PROPERTY W E P U T YO U F I R S T

Every staff member has systems and procedures to

As part of the multi-national Century 21 group. Century

follow. We provide careful screening of rental applicants,

21 Living offers the most dynamic and progressive

ongoing maintenance, regular inspections.

property services available. We lease and manage more

SERVICE, SERVICE, SERVICE

property and we promise to put your interests first at all times.

At Century 21 Living we focus on the extra value and professionalism we bring to our clients. As property

We offer the profession’s leading technologies. We

managers, we act as the intermediary between the

understand that real estate is about people, lives and

landlord and tenant. We’re trained to look after your

aspirations. Whether you are buying, selling or renting

interests with tenacity and diplomacy.

we will treat you as our top priority. We are consistent and ethical in our conduct. Committed to excellence.

Plus have superior local knowledge backed by resources, systems and standards.

QUALITY ASSURANCE Property investment is one of the most reliable forms

Residential tenancy is subject to complex legislation and disputes can sometimes occur. We provide strategic advice, should the need arise. Advice backed by our valuable experience under legislative guidelines and regulations. With a professional focus on service, due process and respect for the individual. We have achieved

of wealth creation. Century 21 Living prides itself on the

the best outcomes.

reputation. Recognised for professional, efficient and

We strive to ensure our customers receive the best

personalised property management services in Sydney.

We utilise online marketing to provide the best results in the fastest time. Our management practices are of the highest professional standards.

property service available. That we deliver on the promise ‘we put you first’.

PROMOTING YOUR PROPERTY

MARKETING MAKES THE DIFFERENCE

Each property’s marketed with a comprehensive

We promote rental properties in a way that makes

quality photographs, floor plan (if available) inspection

description. It outlines the benefits and features. Plus,

a difference to the speed at which they’re tenanted.

times and available dates.

Regardless of the variable market conditions. Century

Tenants looking for vacant rental properties can register

21 Living has developed a marketing programme incorporating:

their ‘wish list’ with us. When your property becomes available for lease, we cross match it with our database.

We notify every potential tenant and relocation agents

•

Internet advertising

•

www. mosman.century21.com.au

•

www.realestate.com.au

•

www.domain.com.au

•

www.homes.com.au

•

www.homely.com.au

•

www.onthehouse.com.au

not released).

•

Email prospective tenant database alerts

A vacant property means lost income. Our low vacancy

•

For lease signboard

factor minimises your expenses. It ensures the strong

•

Rental list

performance of your investment. Our vacancy factor is

•

LCD window display

with its availability in minutes. This assurance that there are no delays and that your properties leased much faster.

We ensure that prospective tenants can inspect your property at the times that suit them. Our staff are available to show properties 6 days per week (keys are

consistently lower than the industry average.

PROPERTY MANAGEMENT SERVICES TENANT SELECTION

DISBURSEMENT OF FUNDS

Successful property management begins with the careful

We handle the collecting and disbursement of funds

screening of applicants. We apply stringent criteria to the

electronically. It is the safest and most efficient method

review of all applications, then consult

to disburse funds.

with you.

Owners receive disbursements on the last business

You can be confident we qualify prospective tenants

day of each month, into a nominated bank account. The

before viewing properties. We check applications and incorporate a combination of assessments. These include credit checks, employers, referees and prior rental history

amount received is the sum total of rent collected less any bills paid on your behalf. Outgoings may include bills like council, strata or water rates. A statement is supplied

reviews.

to you by email or post detailing transactions.

D O C U M E N TAT I O N

ARREARS

Century 21 Living will prepare all the necessary

The Residential Tenancy Act specifies the specific

documentation required by law. We prepare a property condition report before the commencement of the lease. With copies supplied to the tenant. We compile photos and other records, held on file as evidence of the property’s condition at time of lease.

handling of rent arrears. Century 21 Living takes a ‘zero tolerance’ policy to rent arrears. This means monitoring daily. We control arrears with phone calls, letters, emails and SMS messages if required.

PROPERTY MANAGEMENT SERVICES CONT..

MAINTENANCE

ROUTINE INSPECTIONS

Landlords have a duty to their tenants to ensure the

Our policy is to carry out regular inspections of your

property is well maintained and in good repair. It’s also in

property and provide written reports with photos, which

the best interest of owners to maintain their property in

provide information on how the tenant is keeping the

good condition.

property as well as any issues the tenant has noticed that

There are two classifications for repairs: 1. Urgent - Must actioned within 24 hours 2. Non-urgent - May take longer but common sense must prevail.

To assist with urgent repairs, we have emergency and 24-hour contacts for emergency repairs. Our qualified and licensed tradespeople are on call. They will provide prompt service at competitive rates.

When advised by tenant about a maintenance issue. We contact the owner for instructions. Then arrange repairs on your behalf. If you have a preferred qualified and licensed tradesperson you can let us know. We will be happy to co-ordinate repairs with them and note them as preferred on your file.

may require attention.

A final detailed inspection is carried out after the tenant has vacated and you are able to accompany the Property Manager at the outgoing inspection.

S E R V I C E A N D S AT I S FAC T I O N Century 21 Living will work hard to maximise the return on your investment and assure the best outcomes. To minimise risk, we recommend that you consider Landlord Protection insurance (100% tax deduction) to protect you against loss of rent and malicious damage.

With constantly changing legislation, as a well-trained and reputable agent we can assure that your property maintains compliance with all requirements.

OUR TEAM E X P E R T S I N YO U R L O C A L MARKET All our professional property management staff are

Our team have compulsory comprehensive training

specialists in their own area. From things as simple as

courses and continuing professional development

handling tenant enquiries at reception. To the more

requirements. Ensuring we’re always at the forefront

demanding requirements of a Senior Property Manager

of industry changes. We strive to have a hands on

like dispute resolution and tribunal attendance.

approach with each property and an invested concern

Everyone has a vital role to play in the leasing and

in it’s management.

management of your property. We operate as a co-hesive unit to give the best service you can ask for.

Our high standards have us considered one of the best rental teams in the industry. A title earned by

We understand how important it is to have confidence

demonstrating integrity, professionalism and superior

in your Property Manager. To be able to trust in their

customer service.

productivity and to rely on for guidance and advice when needed. That’s why we place such an emphasis on experience and ongoing training.

JOE AKLE PRINCIPAL “ I WA N T M Y AC T I O N S TO I N S P I R E M Y S TA F F TO L E A R N M O R E A N D T O A L W AY S B E I M P ROV I N G ” Joe started his career in marketing and accounting which eventually saw him managing high levels of staff in one of Australia’s top 100 Companies. His vision, however, was to have and manage his own Company using the refined skills in business and leadership he had accumulated.

2007 saw his dreams reach fruition as he launched his own business ‘Oasis Property Rentals’. Joe took this company from a fledgling with a staff of one to a highly successful property management agency with offices in Sydney, Gold Coast and Brisbane employing over 25 full-time staff members. Furthermore, Oasis Property was the winner of the 2009 Business Achiever Awards and a finalist in 2012 Telstra Australian Business Awards.

In 2018 Joe has taken that business to the next level and merged his Company with us, Century 21 Living, a step

he feels will see his vision to defy mediocracy and deliver extraordinary experiences realised.

Joe heads up our newly unified team with his ethos to empower his staff. With years of management under his belt it comes naturally to hone an individual’s skills, he works on their strengths and gives them the confidence to succeed. They can then, in turn, perform at their maximum level for you. He is cool under pressure and even the toughest situation Joe knows keeping a calm head can mean the difference between a good result or a bad one.

Our high standards have us considered one of the best rental teams in the industry. A title earned by demonstrating integrity, professionalism and superior customer service.

KATE BAKER SENIOR PROPERTY MANAGER “I TAKE PRIDE IN HANDLING ALL ASPECTS OF MY ROLE WITH JUST AS MUCH IMPORTANCE” Kate Baker is an experienced Senior Property Manager who has worked in real estate for 25 years, managing large & diverse portfolios of investment propertues both residential & commercial across the Lower North Shore, Eastern Suburbs and City.

Kate is a licenced real estate agent and has a wealth of experience, practical and financial knowledge. She is extremely professional and has a friendly, genuine, gentle manner, excellent customer service, strong communication, organisational skills and can assist with answering any query, you may have.

Kate’s skills encompass all aspects of the day-to-day property management, ensuring you peace of mind with the management of your valuable investment property.

She instils great confidence in her clients due to her years of expertise and thorough knowledge of legislation, Kate is experienced with a high degree of integrity and discipline and integral to our team.

JANETTE MITCHELL SENIOR PROPERTY MANAGER “MY JOB CAN BE CHALLENGING BUT RISING TO THAT CHALLENGE GIVES ME GREAT SATISFACTION” Confident, straightforward and organised, Janette is a motivated and enthusiastic Senior Property Manager, with more than 25 years’ experience in real estate.

She prides herself on building relationships and is focused on providing outstanding service that ensures a landlord’s investment is handled with the utmost care.

With her wealth of knowledge and experience, Janette understands all areas of property management. She has respect for both the landlords’ and tenants’ point-ofview and uses her strong knowledge of the residential tenancy legislation to help resolve disputes.

Janette makes sure that all tasks at hand are handled correctly and efficiently and deals with people with the highest level of integrity.

LOUISE LIPOVAC PROPERTY MANAGER “I NEVER DROP THE STANDARDS I SET FOR MYSELF. I LOVE WHAT I DO” Louise comes to Century 21 Living with over 10 years’ experience in Property Management. It was her love of people and property that drew her to this role and combined with her integrity and strong work ethic, this perfect match makes her a standout in the property management field.

Louise believes that her ability to build strong relationships with both landlords and tenants and a willingness to go above and beyond client expectation is what sets her apart.

She is down to earth, honest and genuinely cares.

Be assured Louise is looking after your property like her own. It will be handled with the greatest of care and maintained to the highest standards.

With Louise looking after you, you can relax knowing achieving the best result possible is her primary goal.

CATHY SHIELDS PROPERTY MANAGER ‘’WHEN YOU WAKE UP EXCITED ABOUT WHAT THE DAY HAS AHEAD, YOU KNOW YOU ARE IN THE RIGHT JOB” Coming from a family of property investors, Cathy’s love of real estate saw her buy her first property at the age of 23. The following years saw her expand her portfolio, and renovation experience, through accumulating investment properties in Switzerland, the UK and Australia.

Her goal of becoming a Property Manager was realised several years later and from that point on she has only exceled, Her on the job skills are exemplary, she can handle high stress situations with composure and common sense. Cathy is the kind of person who can get the right results with minimum fuss. It’s these things plus more that makes her such an effective team member.

RACHEL ROOKE SPECIALIST PROPERTY INSPECTOR “I NEVER TIRE OF GOING THROUGH PROPERTIES, I CAN ALWAYS FIND THE POTENTIAL TO IMPROVE, AND ENJOY SEEING HOW SMALL CHANGES CAN POSITIVELY AFFECT PEOPLES’ LIVES” Rachel grew up in a family of property developers, often spending weekends on site. Whilst completing her Bachelor of Environmental Design, she fell in love with design, building and renovating. Her passion led to work as a junior architect, completion of a further Bachelor of Visual Arts/Design and the design and renovation of several properties.

Rachel relishes the challenge that comes with the fastpaced business of real estate and loves the personal nature of being a specialist Property Inspector. She has a genuine care for her clients’ assets and her high standards, plus natural instincts ensure your property is evaluated, documented and reported on to a very high standard.

Rachel’s role is integral to providing the team with detailed and accurate reports. Her eye for detail means nothing gets overlooked, ensuring properties are managed on a first-class level.

OUR PROPERTY MANAGEMENT SYSTEMS At Century 21 Living, we’re committed to providing excellence in property management. We are continually refining our services for the benefit of both landlords and tenants. Our impressive property management portfolio comprises homes, apartments & townhouses.

TENANCY SELECTION 9 Employment confirmation and rental references required from all applicants.

OUR CREDENTIALS 9 Fully accredited and qualified Property Management Team 9 Regular attendance at Training Courses 9 Updates and seminars 9 Centrally located office in prominent high street location We are committed to ensuring the confidentiality and privacy of our clients’ personal information. As such

9 Interview prospective tenants.

we abide by the National Privacy principles contained

9 Wide promotion options

in the Privacy Act. Note, we are required to obtain such

• Office window display • Exclusive Internet listing • Industry contact for corporate leasing • For Lease signs.

9 Tenancy database/credit database check.

LEGAL 9 Detailed commencement/vacating condition reports.

9 Comprehensive Tenancy Agreements 9 Regular Inspections and written reports.

9 Bond Lodgement and Claim.

RENTAL 9 Regular market rent reviews.

9 Strict arrears control.

9 Suggestions to maximise return.

9 Competitively priced, licensed and insured tradespeople for repair and maintenance.

ACCOUNTING 9 Detailed and prompt monthly statements by email.

9 Fully computerised.

9 Automatic payments into your bank account.

9 Collection and payment of outgoings.

9 End of Financial Year accounting report.

information to register contact and property details. To administer and invoice accounts and to maintain our customer sales database.

OUR DIFFERENCE 15 POINTS OF DIFFERENCE

1. You have a dedicated Property Manager to deal with directly.

2. We know the rental market and will help you keep ahead of market trends.

3. We understand our role is to maximise your income and minimise your expenses while maintaining and improving the condition of your investment property.

4. A fully trained and licensed property management team.

5. Allowing tenants to pay rent via EFT or B-Pay enables them the means to make payments 24 hours per day, 7 days per week.

6. Our detailed tenancy agreements include customised special conditions to further protect your interests.

7. Our tenancy information sheet. It is a great way to introduce the tenant to your property and enhance your investment.

8. Provision of a detailed vacating checklist to your tenants. This not only assists their move; it also helps protect your property.

9. Guaranteed regular and detailed property inspection reports. Including a threemonth inspection after occupancy commencement.

10. We are proud of our financial reporting systems. You will receive your statements each month, on time, without fail.

11. Our end of financial year accounting is the result of a years’ worth of detailed and accurate data entry. It is a great resource for tax reporting and meets accounting standards.

12. We check tenancy references both overt the phone and in writing.

13. Rents get reviewed regularly without fail.

We ensure there’s no opportunity missed to maximise your income.

14. We will contact you before lease expiry to discuss securing the tenant further. With a secured lease we can maximise income and minimise loss through vacancy.

15. Our ‘For Lease’ marketing systems are a proven success. Nothing’s overlooked when it comes to making sure your property stands out from the others.

Which means we can find the right tenants and lease your property faster. This is invaluable when faced with a tough market

MANAGEMENT FEES AND CHARGES MANAGEMENT FEE FOR 1 - 3 PROPERTIES

6% of gross rent collected + GST

LETTING FEES, NEW TENANT

1 weeks rent + GST

NEGOTIATION LEASE RENEWAL, EXISTING TENANT

$100.00 + GST

LEASE PREPARATION FEE

$30.00 + GST

FINANCIAL YEAR END STATEMENT

$50.00 + GST per annum

INTERNET MARKETING AND AGENT’S DATABASE

$220.00 + GST (new tenant only)

MONTHLY STATEMENT FEE

$5.00 + GST # 7 photos = $150.00 + GST

PROFESSIONAL PHOTOGRAPHY

# 10 photos = $200.00 + GST # 15 photos = $290.00 + GST

COPYWRITING

Free

SIGNBOARD

$130.00 (installed & removed) incl. GST

TESTIMONIALS “

Many thanks to the team at C21, you make owning investment properties a breeze with your professionalism & management standards.

I recommend you to everyone.

Keep up the great work

”

RAJ & MANSI

“

What a great experience .... extremely professional and personable approach in every aspect. Highly recommend, I couldn’t have asked for better people to take on our property requirements. Thanks again and again.

”

SALLY

“

Joe has managed several investment properties for my husband and I over many years. His service has always been exceptional, from arranging and carrying out renovations on 2 apartments to dealing with day to day issues of property management. He has also been of great assistance in providing rental appraisals and related advice in relation to the purchase of a variety of investment properties. Any issues we have had with any properties, such as maintenance, have been quickly dealt with. I would highly recommend Joe and his team to anyone looking for a property manager.

” AK

“

I recently handed my investment property to Century 21 Living Mosman for management.

The service and personal care provided by Century 21 Living Mosman have exceeded my expectations. I had lost faith and most importantly trust given my past experience with my former Property Manager, however the team at Century 21 Living Mosman has changed my view and restored my faith. The team made the whole transition stress free and handled the entire process with integrity and the highest level of profession. Thank you!!

”

ANNA

“

We have been very pleased working with C21 Living to manage our investment property.

They are able to assist with the variety of issues that come up for a property owner.

Fees are competitive and service is reliable.

We recommend working with them for your property management needs.

”

PAUL

“

Joe and his team at Century 21 Living Mosman are truly a step above the rest! I have my investment property with Joe and he has also sourced my current home for me (via off market). Joe is highly professional, dedicated, trustworthy, knowledgeable and always puts the client first. He goes above and beyond and that is what makes him one of the best in the business!

”

AMBER

“ ”

Amazing service and professional advice. They went above and beyond for us every step of the way. 100% recommend this agency.

KATY

“

Century21 Living have been managing my properties for more than 5 years and they do a fantastic job. All tenancy issues are addressed quickly and efficiently. Inspections are carried out regularly and maintenance of the property is looked after by trusted colleagues of Century21. Joe, in particular, has always gone above and beyond and is professional in every respect. I would highly recommend them.

”

IAIN

“

Joe Akle and his team have been managing our property for over 3 years and they have exceeded our expectations. Their fees are competitive but it’s really the service they deliver that has won us over. From establishing contracts, finding new tenants, checking regularly on our property and managing tenant’s requests, they do it all professionally and promptly. Regular statements have never been missed and there is never any hesitation to cover invoices or rates related to the house and land. As we live overseas, that peace of mind is invaluable. We would have no hesitation recommending Joe to anyone looking to rent out their property.

”

JOHANN

“

Many thanks on your great effort.

So appreciated. Thanks also for keeping us in the loop on all prospects during the letting period. Your extra work and level of experience for us was very reassuring living thousands of miles away.

”

CYRUS

“

One of the best Real Estate agency to deal with!

Professional, knowledgeable and enthusiastic in what they do & their service quality is second to none. Highly recommended Century 21 Living to anyone who are looking for top quality Real Estate agents!

”

BETH

“

You couldn’t get a more professional and Helpful Agency. I can fully recommend Century 21 Mosman to any person who is considering or already involved in property, be it purchasing or leasing.

”

ANDREW & FIONA

mosman.century21.com.au