Rotherham Metropolitan Borough Council - A4P Direct Payment Guide

Helping you remain independent at home A guide for adult social care customers in Rotherham

www.rotherham.gov.uk

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Independence, health and wellbeing Contents Chapter 1: About adult social care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 2:

Information and advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 3:

Preventing, reducing or delaying the need for care and support. . . . . . . . . . . . . . . . . 8

Chapter 4: Social care needs assessment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Chapter 5: Eligibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 6: Paying for my care and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 7: My care and support plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Chapter 8: My review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Chapter 9: Safeguarding adults at risk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Chapter 10: Court of Protection Appointee Team, Mental Capacity Act and Deprivation of Liberty.. . 25 Chapter 11: Useful contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Chapter 12: Directory of local services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Disclaimer The information in this guide is meant as a general guide to personalisation and direct payments in Rotherham and was correct at the date of going to print. The companies who have advertised in this publication should not be seen as being recommended by Rotherham Council and have placed an advert at their own discretion. Further details on social care in Rotherham and details of the council’s contracted providers can be provided on request by contacting Single Point Of Access on 01709 822330.

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About adult social care Our primary aim is to help you stay independent, safe and well for as long as possible. Our services focus on preventing, reducing and delaying the need for more formal care and support. We recognise that each person has their own needs and circumstances, and will work with them to tailor the types of services they require.

We believe that this approach helps people live within their own homes surrounded by friends, family and local communities, delaying the need for more formal care.

We can help you whether you are eligible for social care or not. Our services aim to support people in their daily lives to both keep and improve physical, mental and emotional wellbeing.

If you are eligible for support, we will work with you to set up your own support plan, explain what we are able to fund, and what you will have to pay based on your own circumstances. If you wish, you can ask a trusted family member or friend to assist you. In some cases, we can arrange for an Independent Advocate to help.

If you are not eligible for support or simply need information and advice, we can put you in touch with providers of a wide range of care and support services across Rotherham. We can also give you advice about putting together your own plan and find local activities. Sometimes, this may only be a simple piece of equipment at home or advice about accessing the right benefits.

We are setting high standards for the quality and choice of support and care services available. We are working with our partners to make sure they are delivered in the right place, at the right time, by suitably trained staff. Our partners include: the NHS, local and national social care providers, and the Care Quality Commission.

We will respect your dignity and champion services that are delivered safely.

This guide takes you through the key steps to getting the right care and support for you.

Contact Team For people needing support in Rotherham you can also find everything you need to know to help you with your support from www.rotherham.gov.uk or connect to support Rotherham at www. connecttosupport.org/s4s/.

You can also find out about voluntary and community activities in Rotherham by visiting www.varotherham.org.uk.

Rotherham Gismo is your one stop shop for all your voluntary, community and faith sector needs in Rotherham, visit www.rotherhamgismo.org.uk.

Rothercare is an alarm service provided by Rotherham Council to help you live safely in your own home, for more information contact Rothercare on 01709 336255.

Email: assessmentdirect@rotherham.gov.uk Telephone: 01709 822330

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Frequently asked questions What types of information and advice are available?

Rotherham Council works in partnership with local voluntary and community organisations across the borough. Many of these organisations have specialist knowledge on specific conditions and what support there is around to help. The kinds of support and advice available relate to: • adults services • social work, direct payments and financial teams • housing advice • council website and public leaflets • voluntary sector information services What kind of information is available?

The council and our partners can give you information on: • care and support services and eligibility • housing and housing-related advice for people with support needs • treatment and support for specific health conditions and where to find local health services • services that help you remain independent • befriending and other programmes that prevent loneliness • how to purchase or arrange for equipment and adaptations in your home • welfare benefits and money management (including debt advice) • employment advice and signposting for disabled adults • support for children with disabilities and their families as they move into adulthood • other sources of independent information, advice and advocacy

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How can I access the information I need?

You can get help from us or one of our partners through: • face-to-face • over the telephone • by email • online • leaflets and booklets Sources for information and guides are also mentioned throughout this booklet.

In most cases, you can find and download these online. If you do not have access to the internet, you can ask your information and advice provider to send you a hard copy.

What if I am a carer?

Carers can access information and advice for their own needs, including: • • • • •

help with having a break health and wellbeing caring and wider family relationships financial matters caring and employment, education and learning

People with specific needs?

• • • •

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sensory impairments social isolation disabilities that limit their physical mobility learning disabilities

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What about independent financial advice?

The council does not provide financial advice, but we can give you details for organisations who can help you, for example: The Money Advice Service has been set up by the government to provide free and impartial money advice. They can help you improve your finances, give you tools and calculators to keep track of your money and plan ahead. They can support you in person, over the phone or online.

Telephone: 0800 138 7777 Website: www.moneyadviceservice.org.uk Opening times: Monday to Friday (8am to 8pm) and Saturday (9am to 1pm) Not available Sundays or Bank Holidays Rotherham Citizens Advice is a not for profit organisation founded in 2008 to meet the needs of consumers, advisers and people who provide financial services to the later life market - including care services. Their website offers a search facility to find fully accredited advisers within a fifty mile radius of your post code.

Telephone: 03444 111 444 Website: www.rotherhamcab.org.uk Opening times: Monday, Tuesday, Wednesday and Friday (9am to 5pm) and Thursday (9am to 7pm) Not available Weekends or Bank Holidays

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Preventing, reducing or delaying the need for care and support We believe that our role in promoting your wellbeing is not only during times of crisis or when you are recovering from illness. We want to help you stay in good health and mobility, as well as feel secure and connected within your local community. We hope to delay or put off the need for formal care or longer-term support needs, and help you to live independently for as long as possible. This type of help is called “preventative support.�

We are here to talk to you about whether you would benefit from preventative support and if so, what is currently available to you.

What kind of support and activities are available?

This depends on your specific needs. There are a wide range of programmes available from the council and our partners, such as: Information and advice - aimed at keeping you healthy, safe and well.

Referral to activities in your local community - such as befriending schemes or social clubs to prevent you from becoming lonely or isolated. www.connecttosupport.org/s4s/ www.rotherhamgismo.org.uk www.rotherhamgetactive.co.uk Access to equipment and adaptations for your home - you may be eligible for special equipment to help you climb stairs safely or other equipment like an alarm to make you feel safer in your own home.

Rotherham Intermediate Care Service - to support your independence following an injury, illness or a change in life circumstances - including acquired and long-term conditions. The team are able to provide a range of rehabilitation and reablement to help local people in Rotherham recover and regain the ability to look after themselves.

Where possible, we will try to identify services and resources in your local area and make sure that there are a variety of providers or options to choose from.

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Who will provide this support?

This depends on your specific needs. Support could be provided from a wide range of professionals who work across Health and Social Care services.

Will I have to pay?

There are a number of preventative services that we currently do not charge for. Please contact us to find out which services these are. Rothercare and respite services are amongst those that we do charge for.

You may also be given advice and information regarding organisations or resources outside of the Council who may charge for their services.

What happens at the end of this support?

Preventative support can range from information and advice to specific services with a clear set of goals or outcomes, including expected timescales. We will talk to you about any options you may have when this type of support ends.

If you have longer term needs, you may need an assessment to see what types of support you are eligible for, and what services may be best for you.

If you are not eligible for support, we will give you information and advice about current services and activities available through the council and our partners.

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Social care needs assessment If you or someone you know has care and/or support needs, we can help you to identify what types of services would be best for you. This process is called an assessment.

An assessment can be offered to: an adult with needs, a carer with needs arising from caring for another adult, young people with care needs, and young carers who are moving towards adulthood.

How the assessment process works: You can visit our website www.rotherham.gov.uk and carry out a referral online or contact our Single Point Of Access service on 01709 822330 or assessmentdirect@rotherham.gov.uk You will be asked about your current situation and what your issues are to see how we can support you. If you simply need advice or information, we will give this to you - and signpost you to where you need to go.

If your situation is more complex, you will be offered a more formal assessment. You can ask to start this process by requesting a self-supported assessment.

The full assessment is a time where we discuss what types of support you may need to keep up with daily tasks or achieve your set of goals - we call these ‘outcomes’. We will also ask you how not achieving these outcomes is affecting your wellbeing. Your initial assessment may be carried out face to face in your own home or over the telephone. We can also make arrangements to see you in one of our own offices or at our carers centre in the Rain Building near Rotherham market.

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Wellbeing is an important part of the assessment and you will be asked if the outcomes you have identified is having a significant impact on your wellbeing. You will be asked to think about things such as: • • • • • • • • •

social and economic wellbeing protection from abuse and neglect physical, mental health and emotional wellbeing personal dignity and being treated with respect domestic, family and personal relationship suitability of living accommodation control over day to day life contribution to society participation in work, education, training or recreation

Wellbeing, as the list above suggests, is a broad concept, related and affected by several areas of life, not one or two. Therefore, when discussing your wellbeing your views and opinions of all aspects of your life are vital to identifying and defining wellbeing.

You will be asked about your everyday routine, social activities, health, any caring responsibilities, family life, involvement in the community, safety, your home environment and your finances.

You can ask a family member or someone you trust to support you through the assessment process. In some cases, the council may arrange an Independent Advocate to assist you.

With your permission, we will also speak to important people in your life, such as: your GP, a carer, family members/friends. This is to get their views and to discuss their role in supporting you.

After your assessment is finished, a member of the social care team will: • discuss your care and support needs and tell you what support is available from the council (these are called eligible and non-eligible needs) • talk to you about the different ways in which your eligible needs can be met • give you information and advice on how you can meet your non-eligible needs • discuss your next steps • send you a written copy of your assessment

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Eligibility What is the National Minimum Eligibility Threshold?

The national minimum threshold for eligibility is used to work out whether a person qualifies for support from the council.

It is a national framework, using the same approach and set of guidelines (criteria) for everyone with care and support needs across the country. It also helps to make sure that all requests are handled fairly.

What are the criteria for people to receive help with care and support needs?

There are three criteria people must meet to be eligible for assistance, these are: • do the needs arise from a physical or mental impairment or illness?

• do the needs mean that the adult is unable to meet two or more of the listed outcomes?

• is there consequently a significant impact on the adult’s wellbeing?

Outcomes or specific care and support needs: • managing and maintaining nutrition • keeping up with personal hygiene • managing toilet needs • being appropriately clothed • being able to live at home safely • maintaining a habitable home environment • developing and maintaining family or other personal relationships • finding and signing on to work, training, education or volunteering • using local facilities or services in your neighbourhood, including public transport and recreational or leisure services • if you have a child under your care, carrying out your responsibilities as a parent or guardian

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For carers with support needs If you are a carer, the following three criteria are used to work out whether you are eligible: • do the needs arise because they are providing necessary care and support?

• is the carer’s physical or mental health affected or at risk of deteriorating or is the carer unable to achieve any of the listed outcomes?

• is there consequently a significant impact on the carer’s wellbeing?

Outcomes or specific care and support needs for carers: • carrying out caring responsibilities for a child • providing care to others • maintaining a habitable environment in their own home • managing and maintaining nutrition • developing and maintaining family or other personal relationships • engaging in work, training, education or volunteering • making use of necessary facilities or services in the local community, including taking part in recreational activities

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Eligibility Your request for care and support will be reviewed using the criteria listed on the previous page.

After this is done, we will tell you whether you are eligible for support: If you are eligible, and would like us to help you, we will work with you to make sure that your care and support needs are met.

If you are not eligible for support, we can give you information and advice on where to find support. We can do this for your current needs, as well as make suggestions for the future.

What is an indicative budget?

If you are eligible for support, the information from your social care needs assessment is used to work out your indicative budget. This is an estimate of the amount of money available to you for use towards your support costs. Your indicative budget is only a guide for what you may receive.

The actual sum of money will depend upon both your personal financial situation and the local cost and availability of the type of services that have been agreed in your care and support plan.

Your personal budget Your personal budget is the cost of the services required to meet your care and support needs.

It includes the amount, if any, you must contribute to the cost of meeting your needs and the amount the council will pay.

You can set up your personal budget in a variety of ways, for example: • as a direct payment, where you make your care and support arrangements yourself, • the council can make arrangements on your behalf, or • a mixture of both

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Paying for my care and support Social care, unlike health care, is not free for everyone. The financial assessment process helps us work out how much the council can pay towards your care and support needs, and what costs you will be responsible for.

If you are an adult with eligible needs and have assets above the capital threshold of £23,250, you will be responsible for meeting the full cost of your care and support. However, if you need help arranging services, we can do this for you.

If you do not have assets above the capital limit, you may still need to pay towards your care and support depending on your financial circumstances.

From April 2016 to April 2017, carers will not be charged for services meeting their eligible support needs. This policy may change in the future. If the person being cared for has agreed to receive care services to meet the needs of their carer, they may need to complete a financial assessment to determine how much, if anything, they will contribute towards those services.

How we work out what you must pay for your care and support Unless you are a carer, you will need to complete a financial assessment form. This will tell us about your financial situation so that we can work out if you will need to pay and if so, how much you pay towards your care and support services.

If it is clear that you have significant financial resources to use to pay for your care and support, and you do not wish to undergo a full financial assessment, we may offer a ‘light touch’ financial assessment.

If you do not agree with the light touch assessment, you can ask for a full financial assessment.

How much you will pay will depend on whether you are receiving care in a care home, your own home, or another setting.

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In the following circumstances, the value of your main or only home will not be taken into account in the financial assessment: • • •

if you are receiving care in a setting that is not a care home if your stay in a care home is temporary where you no longer occupy the property (e.g. you live in a care home) but: - your partner continues to live there - or a family member who is over 60 continues to live there - or a family member who is under 60 and incapacitated continues to live there - your child under the age of 18 continues to live there

If you have savings between £14,250 and under the self-funding threshold of £23,250 you will be deemed to have an income of £1 per week for every £250 (or part thereof) you have above £14,250. This is called Tariff Income.

Any money you receive as regular payments such as state or private pensions and benefits will be taken into account as income. However, any money you receive from employment is not taken into account.

If you live in a care home, you will contribute most of your income towards the cost of your care home fees. However, you will always have at least £24.90 per week for personal expenses.

If you live in your own home, you will be left with at least the minimum income guarantee amount for your age (equivalent to Income Support or Pension Credit Guarantee Credit) plus a 25% buffer.

To find out more about your financial assessment please refer to the following booklets on the Rotherham website: www.rotherham.gov.uk/info/200593/social_care_and_support/715/ paying_for_care_and_support. These capital thresholds, personal expenses allowances and minimum income levels are subject to change based on annual review and Government policy.

We will give you a copy of your financial assessment once it has been completed.

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Services excluded from charges As this booklet went to print Rotherham Council were not charging for the following services.

• intermediate care, including reablement (this must be provided to you free of charge for up to six weeks).

• community equipment, for example aids and minor adaptations. These must be provided free of charge whether provided to meet or prevent/delay needs. This would be a minor adaptation costing £1,000 or less.

• after-care services/support provided under section 117 of the Mental Health Act 1983.

• any service or part of service which the NHS is under a duty to provide. This includes continuing healthcare and the NHS contribution to registered nursing care.

• assessment of needs and care planning.

Please call our Single Point Of Access Team to find out which services are excluded from charges.

Other charges In addition to financially assessing your contribution towards your support plan, there may be other reasonable charges we make for example: looking after your pets whilst you are in hospital, for example kennel fees or locksmith’s charges if we have to access your property in an emergency.

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How will I pay for my care?

Direct payment - If you choose to receive a direct payment, the amount that the council contributes to your personal budget will be paid directly into your designated account weekly.

You must make arrangements to pay your contribution (if any) into the same bank account and pay the costs of your care and support to your chosen providers.

Council Commissioned Service - If you choose to receive a council managed budget, Rotherham Council will arrange your care and support. You will be required to pay us towards your contribution. We will send you an invoice re your contribution every four weeks. The preferred method of payment is by direct debit.

Mixed budget - If you are receiving some of your Personal Budget as a Direct Payment and some as a council-managed budget, we will advise you on how you can pay your contribution (if any).

Getting more information about these costs Your care and support plan will outline the services being provided to meet your needs (your personal budget). You can request a breakdown of the costs the council will contribute towards your personal budget once your care and support plan and financial assessment are completed.

Ask a member of the social care team for advice how you can obtain this.

We will advise you how much, if anything, you have to contribute towards your personal budget following the financial assessment.

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Deferred payment agreements (DPA) The costs to go into residential care can be quite high. If you own your own home and the property is not disregarded in the financial assessment, you may be expected to pay for the care home fees yourself. To assist you in paying for your costs, the council offers a product called a Deferred Payment Agreement (DPA). This enables you to borrow money from the council secured against the value of your property. It is similar to a mortgage, and a legal contract will be drawn between us and a legal charge will be placed on your property.

If you choose this route, there will be charges and interest charged by the council to pay.

We are only able to advise on our own DPA. You may find that there are other more suitable funding products available to you. You should seek independent financial advice from a qualified source when considering a DPA. More information on our financial assessments We have a number of factsheets on the Rotherham website that identify what support is available, the cost of services and how your contribution might be worked out. They include: • Paying for non-residential care and support services This booklet explains how the council works out how much you have to pay for non-residential adult social care services. It explains the financial assessment process and what information we include and exclude when working out what your contribution will be.

• Choosing and paying for a care home This booklet explains what the council does when considering you for a care home. It explains the types of homes available and the process we go through to decide how much you will have to pay towards the cost of the care home fees.

• A guide to self-funding adult social care support services This booklet explains what a self-funder is, how much money you can have before you have to fund your own care, and what help the council provides to self-funders.

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My care and support plan What is a care and support plan?

If the council is responsible for meeting your needs, we will work with you to put together a care and support plan. This is a written, personal document agreed between you and the council that details your needs and how they will be met.

If you are a carer, you will receive a plan setting out support to help you in your caring role.

What do I need to think about before I complete my plan?

The main decision you need to make before you start your plan is how you wish your care and support to be arranged. You can choose from the following: A direct payment This means you receive your personal budget in the form of a 4-weekly cash payment and arrange to pay for your care and support services yourself or with help from a nominee. A nominee is a person (for example, a partner, spouse, friend or family member) who has been named by you to help manage your direct payment. This option does not apply to care home arrangements.

As a managed account Held by a third party (often called an Individual Service Fund or ISF).

A council-managed option You can decide not to manage your own funds and request that the council does this for you. We would manage your budget and services on your behalf. We would arrange your support services in line with your personal plan, and make sure that they are in place as agreed and paid for.

A mixed budget An arrangement that includes some elements of the choices listed above.

Remember, you can change how you receive your care and support at any time. If you choose a direct payment or mixed budget, we strongly advise you to read the council’s guide - you can ask a member of the adult social care team for a copy.

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Who can help me complete my care and support plan?

If you choose a direct payment then you can: • complete your own plan or ask a trusted friend or family member to assist you • you can also ask your social worker and/direct payments officer • if you prefer, you can ask an independent support broker to help you. Please be aware that these types of advice are often for a fee and that it is likely that there will be a cost involved.

If you choose the council-managed option, a member from the adult social care team will help you to complete your plan and then the council will set up and manage your care and support needs on your behalf.

Please note: if you have eligible social care needs that are being met by an informal carer such as a family member or friend, they should be included in the planning process. We will also need to record their agreement to provide this care and support for you. They are also entitled to ask for their own carers’ assessment.

The role of independent advocates For the most part, people go through the care and support assessment and planning process themselves or with some help from a family member or friend. However, we know that in some cases, people may have a ‘substantial difficulty’ to go through this process. Under these circumstances, if there is no-one willing or able to help, we may arrange for an independent advocate to make sure that their views and wishes are fully reflected throughout their assessment.

What should my support plan look like?

If you choose a direct payment or a mixed budget option then your plan can be presented in the way that suits you best. It can be handwritten, typed or even completed with pictures and symbols. If you choose a council-managed option, we will give you a template to fill in. Each plan is different, but certain information must always be included, such as: • • • •

the details of the social care needs identified in your assessment how your needs meet the council’s eligibility criteria the needs the council is going to meet and how it plans to do so if you are a person needing care services, what are the desired outcomes?

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Information and advice about how to reduce and prevent support needs in the future.

How to request further details about your personal budget.

If you chose direct payment, your plan must include the needs to be met via this option, including their cost. It will also include the amount of your payments from the council and when they will be paid.

Carers support plan Carers who are eligible for support after completing a carer’s assessment are also entitled to their own support plan. This will detail any goals or outcomes they wish to achieve: around providing care, work, education and/or recreation. It will also outline if any care and support is to be provided to the cared for person.

Does my plan have to be agreed by the council?

Yes - Rotherham Council has a process in place for agreeing individual care and support plans and carers support plans. We need to ensure that your plan meets your eligible social care needs, supports your wellbeing and keeps you safe and well as well as record how the costs are going to be met. You will receive a copy of your final plan for your records and reference.

Can I change my plan?

Once your plan has been agreed and put into action it can be changed.

You can make minor changes without the need for a formal review or reassessment. For example: changing the time of a service, if your change doesn’t increase risk and is within your agreed personal budget.

For more significant changes, you will need to contact a member from the adult social care team and you may need to complete a more formal care review.

Please note that you must inform your social worker if your care and support needs change significantly at any time.

Reviewing my care and support plan After six to eight weeks, a member from the adult social care team will check in with you to make sure that all is well. After that, we will contact you on an annual basis (or sooner if your support needs change significantly before your planned review date).

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My review Once your care and support plan is put into place, we will review the arrangements with you to make sure that everything is running smoothly. Each review will focus on four main questions about your plan. It is your chance to tell us what is working well, and to identify any areas of improvement, this includes: • what is working, what isn’t working - and any changes needed to your care and support plan?

• have any of your goals or outcomes been achieved or are close to being achieved?

• do you have any new goals or objectives that you want to achieve?

• if you chose a direct payment, how you have managed your money?

You don’t have to go through the review alone. You can ask a family member, friend, carer or the council can arrange for an independent advocate to be present at your review if required.

This review will include the views of your carer, and any other relevant person helping with your care and support. Most importantly, this review is a time for you to discuss how you feel about your care and support plan, and suggest any changes to it.

There are three main types of review that are carried out, these are: Six to eight week review This is usually over the telephone. We will check that all your identified support has started and that it is going well. If needed, we can make small changes to the support you are receiving.

Planned yearly review Once a year, a social worker may visit you to discuss how your care and support plan has worked for you in meeting your agreed outcomes. During your yearly review, you can also complete a new assessment to make sure that the support you are receiving is still appropriate.

Unplanned review This can be done any time if there is a major change in your circumstances, a change in needs or in a crisis situation. This type of review can be requested by you, your carer, the council or a person acting on your behalf.

You will receive a new copy of your care and support plan if you make any changes during these reviews.

Any major change in the level of support you require will mean that you will need a new assessment.

If your circumstances or needs change before the date of your next planned review, you should contact the the Single Point Of Access Team.

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Safeguarding adults at risk What is it?

The Care Act places a legal requirement on all agencies to make sure that all adults (aged 18 and over) should be able to live without being harmed or at risk of abuse/harm.

Adults who have care and support needs (visual impairment, hearing impairment, physical disability, physical ill health, learning disability, mental health issue etc) may be less able to protect themselves from harm and may struggle to share their worries.

Share your concerns – if it feels wrong/looks wrong please report it!

Where a local authority has reasonable cause to suspect that an adult in its area (whether or not ordinarily resident there) – • has needs for care and support (whether or not the authority is meeting any of those needs) AND • is experiencing, or is at risk of, abuse or neglect, AND • as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it.

Harm is defined in the Care Act as Physical – for example hitting etc Sexual – for example - forcing adults to do sexual acts they don’t want to or can’t consent to (including rape, sexual assaults etc) Financial or Material – for example taking money or anything of value from adults etc Neglect and Acts of Omission – any action that restricts choice, causes harm or isolates people, for example not supporting them to get washed/dressed etc Discriminatory – It is a criminal offence to bully someone who has a disability or is “different”, or other associated hate crimes.

Psychological or Emotional – for example. Threatening to leave them alone or intimidating them etc.

Self Neglect - is any failure of an adult to take care of himself or herself that causes, or is reasonably likely to cause within a short period of time, serious physical, mental or emotional harm or substantial damage to or loss of assets.

Domestic Abuse – Any incident of threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between adults who are or have been intimate partners or family members, regardless of gender or sexuality. Modern Slavery/Human Trafficking - The movement: recruitment, transportation, transfer, harbouring or receipt of people.

Organisational Abuse - Organisational abuse can typically occur in a care home, nursing home, acute hospital or in patients home setting. It can be caused by the regimentation of residents or of the individuals that are supported and the rules and regimes can be oppressive and abusive. Organisational abuse can also be in the forms of lack of choice, lack of privacy, lack of respect or lack of dignity.

What should I do if I think something is wrong?

• If you feel a crime has been committed, contact the police on 101, or in an emergency situation, call 999 immediately.

• You can share your concerns without giving your name • You can complete an online form at www.rotherham.gov.uk • You can ring Assessment Team on 01709 822330 • You can Text2Tell on 07748142816 • You can also report concerns about hospitals, home care agencies and care homes to the Care Quality Commission (CQC) on 0300616161

24

www.rotherham.gov.uk

Mental Capacity Act and Deprivation of Liberty Safeguards What is the Mental Capacity Act? The Mental Capacity Act (MCA) came into force in England and Wales in 2007. The MCA applies to everyone who works in health and social care and is involved in the care, treatment or support of people aged 16 and over who live in England and Wales and who are unable to make all or some decisions for themselves.

We all have problems making decisions from time to time, but the Mental Capacity Act is about more than that.

It is specifically designed to cover situations where someone is unable to make a decision because the way their mind or brain works is affected, for instance, by illness or disability, or the effects of drugs or alcohol.

A lack of mental capacity could be due to: • A stroke or brain injury.

• A mental health problem.

• Dementia.

• A learning disability.

• Confusion, drowsiness or unconsciousness because of an illness or the treatment for it.

• Substance misuse.

It introduces important new safeguards for people who lack capacity and the people who work with, support or care for them.

It is underpinned by five key principles which must inform everything you do when providing care or treatment for a person who lacks capacity.

The Act is accompanied by a Code of Practice which provides guidance as to how it should work on a day-to-day basis.

How will it affect family, friends and unpaid carers?

The Mental Capacity Act is relevant to anyone who has a relative or friend who may lack capacity.

• It clarifies the process for caring for people who may lack capacity.

• It clarifies how decisions should be made for your relative or friend if they are unable to make those decisions for themselves.

• It sets out when you should be consulted about decisions made on behalf of your relative or friend.

• It sets out how your relative or friend is protected when others are making decisions on their behalf.

The Act applies whenever decisions are being made on behalf of a person who lacks capacity to make a particular decision for themselves. This includes any assessment of their need for treatment, services or support. The Act provides a clear legal framework for dealing with mental capacity issues.

Independent Mental Capacity Advocate (IMCA) Service The Independent Mental Capacity Advocate (IMCA) service was made available in England from April 2007 and in Wales from October 2007.

The duties of an IMCA are to: • Support the person who lacks capacity and represent their views and interests to the decision-maker.

• Obtain and evaluate information - an IMCA can talk to the patient in private and examine, and where appropriate, take copies of health and social care records such as clinical records, care plans or social care assessment documents.

• As far as possible, ascertain the person’s wishes and feelings, beliefs and values.

25

www.rotherham.gov.uk

Rated overall Good

Tel: 0800 021 7003 (Free Phone) Email: ENQUIRIES@LHC.UK.COM Web: WWW.LHC.UK.COM

Complete care in your own home

Lifetime Home Care Ltd provide tailored care services to Private and Local Authority Customers in their own home in the Rotherham and Sheffield area.

When You or your Family need care, only the best will do.

At Lifetime Home Care our goal is to supply quality care at the times you need and to the standards you should expect.

All our Carers are trained to provide a standard of care to suit your needs and our in-house training program enhances this throughout their career.

Our live Electronic Call Monitoring System provides real time data back to our office to ensure visits are on time and the correct length wherever possible.

Our Services We understand that all care requirements differ and so offer tailored packages to suit your individual needs.

Personal Care • Bathing/Showering • Continence care • Dental care • Hair care • Dressing/Undressing Support • medication support • Shopping • Befriending • Community visits • Meal preparation • Domestic duties, cleaning etc Professional Help Our management team are happy to visit you at your convenience, with all the advise and guidance you may require to implement your care package and funding.

“The Christmas Party was wonderful I can’t wait for next year” Mrs S (Dinnington)

Looking For More Than A Job?

Try a Career in Care

If you are a caring compassionate person and feel you would like to contribute to the wellbeing of others, we will train and help you reach your goals.

We Offer:

Complete care in your own home

• Comprehensive in-house

Rated overall Good

training

• On going accredited career development

• Company uniforms • Company Mobile phone • Attractive employment package

• Flexible working hours • Friendly Staff • A Feeling of being Appreciated

• Support from our

Management team For more information or to apply please call us on:

01909 773133

Email: ENQUIRIES@LHC.UK.COM or visit us at: WWW.LHC.UK.COM

Harthill House, Woodall Lane Harthill, Sheffield, S26 7YQ

• Ascertain alternative courses of action.

• Obtain a further medical opinion, if necessary.

• Prepare a report for the person who instructed them. If an IMCA disagrees with the decision made, they can also challenge the decision maker.

Sheffield Mental Health/Citizens Advice Bureau provides a joint IMCA service for Rotherham, Doncaster and Sheffield.

What is the Deprivation of Liberty Safeguards (DoLS)?

The Deprivation of Liberty Safeguards (DoLS) provide legal protection for vulnerable people in hospital or a care home, whether placed under a public or private arrangements. They are part of the Mental Capacity Act. Deprivation of liberty safeguards apply to anyone: • Aged 18 and over.

• Who suffers from a mental disorder or disability of the mind - such as dementia or a profound learning disability.

• Who lacks the capacity to consent to the arrangements made for their care or treatment.

• For whom receiving care or treatment in circumstances that amount to a deprivation of liberty may be necessary to protect them from harm.

You can find out more about the MCA and DoLS by contacting the Mental Capacity Act and Deprivation of Liberty Safeguards Team by: Email: dols@rotherham.gcsx.gov.uk or Telephone: 01709 254978

Deputy and Appointee service The team provides support to people who need help with managing their finances.

To be eligible for support you must meet certain criteria and lack the mental capacity to make decisions about your finances.

What support is available?

Depending on your circumstances we may be able to be appointed as an Appointee or a Deputy to help you manage your finances.

Who is the service for?

Before deciding if an Appointee or Deputy is right for you, you will have a care needs assessment.

You may benefit from an Appointee if you: • Claim benefits • Have difficulty managing money on a day-to day-basis • There is a risk of people taking advantage of you and taking your money • It is difficult getting to the bank and there is no one else who can go for you If you are not physically able to manage your money we can provide information about Lasting Power of Attorney (giving someone else the right to make decisions on your behalf).

You are advised to seek your own independent legal advice before creating a Lasting Power of Attorney.

28

www.rotherham.gov.uk

Lacking mental capacity A person could be considered unable to handle their own financial affairs if they have a mental illness, dementia, or learning disability which means they do not understand the value of money or are unable to make informed decisions about how to manage it.

How does it work?

As your Appointee we will: • • • • • •

Set up appropriate banking arrangements Draw up a budget Pay bills Make sure there is enough money for day-to-day needs Monitor the money Deal with the Benefits Agency

Accessing your money for personal spending We will work with fellow professionals and/or other agencies to work out a personal budget for you.

The plan will outline how much money you need for things like shopping, bills and entertainment each week.

You will also be asked about any big spends in the future (e.g. a holiday or furniture) so we can plan for that.

Sometimes you may not get all the money that you request, especially if you have outstanding debts that need to be paid off.

If you are in a nursing home or a residential care home, we will pay your assessed care charge and arrange for you to access your weekly personal allowance with the nursing home or residential care home.

Who would benefit from the support of a Deputy?

If you have a larger amount of savings or other assets such as a private pension, shares and/or a property then it may be more appropriate for your finances to be managed by a Deputy appointed by the Court of Protection. A Deputy will provide all of the support you would get from an Appointee and in addition to this we will: • Manage your assets, making sure they are used in your best interest, e.g. if you are in residential care and unlikely to return to your own home, your Deputy will decide whether it is in your best interest to sell your home to pay for your care.

• Keep a record of any decisions made, how the decision was reached and who was consulted • Complete and submit an annual report to the Office of the Public Guardian (OPG). This includes details of all money that has been paid into and paid out of your bank account/s.

The OPG is an agency of the Ministry of Justice who have been appointed by the Court of Protection to make sure that Deputies are acting in the best interest of their clients.

Charges There are no charges for the Appointeeship service at the moment.

If you need the support of a Deputy, then the Court of Protection sets out the charges.

For further information https://www.gov.uk/become-deputy/fees Arranging an Appointee or Deputy If you think an Appointee or Deputy would be appropriate for you or someone you care for please contact Single Point Of Access who will discuss your options with you.

29

www.rotherham.gov.uk

Useful contacts Rotherham Council www.rotherham. gov.uk for all general council information. Telephone: 01709 382121 If you need more comprehensive or specialist information or advice, you can contact our Adult Social Care team.

Single Point Of Access Telephone: 01709 822330

Email: assessmentdirect@rotherham.gov.uk

In writing: Single Point Of Access, Rotherham Metropolitan Borough Council, Riverside House, Floor 3, Wing B, Main Street, Rotherham, S60 1AE Customer Financial Affairs Service (CFAS) The Customer Financial Affairs Service (CFAS) provides a service to manage and administer the finances and property for vulnerable adults who become mentally incapable of handling their own financial affairs.

Telephone: 01709 822330

Email: assessmentdirect@rotherham.gov.uk

Safeguarding adults at risk The adult safeguarding service supports people over the age of 18 to protect themselves from abuse by others.

Telephone: 01709 822330

Email: assessmentdirect@rotherham.gov.uk

Care Quality Commission (CQC) CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161

Email: enquiries@cqc.org.uk

www.cqc.org.uk

NHS Choices For information about specific health conditions, healthy lifestyle advice and finding local NHS services. www.nhs.uk

30

www.rotherham.gov.uk

Directory of local services The following pages contain details of companies and organisations whose services you may find relevant and helpful.

Rotherham Council would like to thank all the various advertisers for their participation in this guide.

We would however like to point out that the accuracy of any statements cannot be warranted nor any products or services advertised be guaranteed or endorsed.

Services Page Home Care, Home Support & Respite Care

2, 26-27, 32-39, 48, 50-52 38, 42, 45

Learning Disabilities Mental Health

49

Mental Health Floating Support

42

Day Care Centres

39-41

Payroll Services

47-49

Community Support Centres

48

Medical Support / First Aid Training

48 42-45, 49

Charities Community Transport

46

Pharmacy

38

Chiropody

49

Kitchens / Adaptations

48

Acknowledgements This brochure is published by Renrows Marketing Consultants Ltd on behalf of Rotherham Metropolitan Borough Council. We gratefully acknowledge the support of our advertisers without whose help we would not have been able to produce this brochure.

Copyright This publication is copyright and may not be used, reproduced, copied or transmitted in any form in part or in whole without the prior written permission of Renrows Marketing Consultants Ltd. Whilst every effort is made to ensure that all the information contained herein is correct at the time of going to print, neither Renrows Marketing Consultants Ltd nor Rotherham Metropolitan Borough Council can accept any responsibility for unintentional errors or omissions.

Renrows, Euro House, 28a Orchard Road, Lytham St. Annes, Lancashire FY8 1PF tel: 01253 716400 | fax: 01253 716401 | email: sales@renrows.co.uk | www.renrows.co.uk

31

www.rotherham.gov.uk

Care 4 U Care Ltd

Helping people to continuing living in their own homes Care 4 U Care Ltd are a domiciliary care agency for people living in their own homes Our main aim, as a business, is to acknowledge the increasing demand of people who wish to live as independently as possible, and maintaining service users dignity by allowing their right of choice in having care workers to support them in their own homes.

We are a unique service provider that works in the local community by employing local people, who we train to the highest possible standard to make sure that service users needs and requirements are met to the high standard we demand.

• Personal Care • Day to Day Needs • Meal Preparation • • Night Care Visiting Service • Domestic Duties • Shopping Service • • Pension Collection • Appointments • Pet Sitting Service • Gardening •

Care 4 U Care Ltd

Century Business Centre | Manvers Way | Manvers | Rotherham | S63 5DA Phone: 01709 300099 Fax: 01709 300098 Mobile: 07973 344035 E-mail: care4ucareltd@aol.com

Suppor ng Independent Living

Each Service User is Unique A one-size-fits-all approach and generic domiciliary care service will never allow you as an individual to reach your full poten al & personal goals. We deliver custom solu ons, personal support and care packages that are tailored specifically to you, your culture, your beliefs, your aspira ons and your one-of-a-kind requirements.

- Ross White-Hunt, CEO.

CARING PERSONAL ASSISTANTS LTD IS NOT YOUR AVERAGE CARE AGENCY. The primary difference being we don’t supply Carers, instead we employ specifically assigned Personal Assistants. We provide you with caring support in all aspects of your life beyond your core Personal & Domiciliary Care requirements. In addi on, our dedicated staff ini a ve offers you choice and consistency in your staff team who will go above and beyond to meet your needs, providing a solid founda on on which to build trust and a rela onship conducive to your personal wellbeing. This equates to a be er quality of service and helps to alleviate the natural anxiety o en experienced with tradi onal services. With Caring Personal Assistants, you will always know who and what to expect each day.

Caring Personal Assistants Ltd | 96 Hallowmoor Road | Sheffield | South Yorkshire | S6 4XA Call: 07928 388527 or 07557 675963 | E-mail: cpa-ltd@hotmail.com | www.cpacare.co.uk

Yorkshire Rose Community Care LTD

Personal care services in the comfort of your own home Yorkshire Rose Community Care Ltd is a small care provider, offering personal care, a sitting service tailored to individual needs in the comfort of your own home with a small but dedicated team of staff.

Call us on 01709 296226

142A Bawtry Road, Bramley, Rotherham, South Yorkshire S66 2TS

TLB 24/7 Healthcare OUR SERVICES INCLUDES THE FOLLOWING: Trained and DBS (police checked) staff with thorough induction centred around the individual.

Support designed around the individual’s social and personal care needs.

Support with building individual skills in order to promote independence and confidence.

Practical help with activities such as housekeeping, shopping and providing company on social outings.

Signposting to other local groups you can actively become involved in while working with your family and other people important to you.

TLB 24/7 Healthcare | 32 Fitzwilliam Road | Rotherham | S65 1PT Tel: 07775 070036 / 01709 366477 | Email: info@tlb247healthcare.co.uk | www.tlb247healthcare.co.uk

34

One to One

Support Services

One to One

Support Services

10 years of Excellence & Quality in Specialist Staffing

RECRUITING NOW in and around Sheffield

Please contact us to find out about exciting career opportunities in your area

Tel: 0114 3503189

www.OnetoOneSupportServices.co.uk TRUSTED TRADER

Quality providers of...

CQC Registered

Children and Families Services Mental Health and Wellbeing Services Supported Living Services Older Persons Services Communication Services Disability Services Supply Staff Services

Our care and support is personalised to you.

From occasional visits, to 24/7 support - the choice is yours.

We also provide high quality training services...

● Training & Consultancy ● Traineeships & Apprenticeships ● Health & Social Care ● Short Courses ● Functional Skills ● City&Guilds ● Childcare Courses ● Sensory Communication

Email: Info@OnetoOneSupportServices.co.uk

35

News & Updates

Louise & Claire’s Services ltd SUPPORT SERVICES FOR YOUR LOVED ONES

We are community support workers who care and support our clients additional needs to enable each individual person to remain at home safe and well OUR SERVICES INCLUDE: • Getting clients home ready for their Hospital discharge • • Moving furniture to OT’s specifications • Ensuring space & environment is safe and clean • • Taking clients to hospital/GP appointments • Escorted visits in the community • • Assist with shopping • Respite Day Care sits to give family and carers a break • • Care home visits enabling 1 to 1 services • Meeting the budget set out by Direct Payments • “Wonderful staff, above and beyond care, helping me lead a more active social life. Emma has been amazing very helpful and willing to support me mentally and physically. I feel lucky to have such a wonderful understanding Support Worker, thank you Claire & Louise” CLIENTS’ TESTIMONIAL

Tel: 07854 813238 | Tel: 07805 352433 Email: jklouise36@yahoo.co.uk | Email: clairejanice@googlemail.com

HELP

INDEP

ENDEN

and

RT SUPPO

CHOICES

CE

OPPORTUNITIES DIGNIT

CT

RESPE

Y

BRIDGE

MEDICAL SOLUTIONS BUILDING BRIDGES - ENHANCING LIVES

We provide

Supported living services which enables people to live in their own home instead of in residential care or with family. We can support individuals to have their own place, or to share with others. We empower individuals to access opportunities and activities out in the local community through offering life choices. We support people who have a learning disability or neurological disorder who wish to live independently in their own home. All support is tailor made to each individuals needs and is flexible to suit the life that you live and the choices that you make.

We offer a range of support based on individual needs and aspirations.

This can include support with:

• Maintaining medical checkups and wellbeing • Household tasks • Personal care • Maintaining a tenancy • Taking medication • Money management • Building links with friends, family and the community • Social and leisure activities • Making healthy lifestyle choices

We also support individuals to live independently whom need extra support in their everyday life such as: • To manage behaviour’s that can challenge • Epilepsy Management including medication ie Buccal Midazolam • PEG feeding

You can access supported living using your personal budget or other form of direct payment, by paying with private funds, or with funding directly from your local authority.

Bridge Medical Solutions 5 Ashberry Close, Thurnscoe, Rotherham, S630LX

Tel 01709 894419 | Mob 07445674658 Email: bridge.medicalsolutions@yahoo.co.uk Care Quality Commission Registered

|

Company Registration No 07924402

BRIDGE

MEDICAL SOLUTIONS

BULDINGS BRIDGES - ENHANCING LIVES

Moorcroft Care

CARING FOR ADULTS WITH LEARNING DIFFICULTIES CARE IN YOUR OWN HOME • SUPPORTED LIVING • CARE HOMES • DAY CARE

B RA M LEY • C LI F TON • MALTBY • THUR CR OF T Moorcroft Care Limited The Old Police House 1 Sandy Lane, Thurcroft Rotherham South Yorkshire S66 9AA

Call:

01142 488 650 07789 536 378 We aim to be

different

• We offer a patient specific personalised service • We collect dispense and deliver your prescriptions • All prescriptions delivered by trained staff in order that we can offer advice and help at the point of delivery • We tailor monitored dosage systems to patients individual needs • We will refill the Pivotell automatic dispensing system • We work with Social Services, All Care agencies, Rotherham Hospice, CPN team to keep patients independent in their own home.

Good Measure Pharmacy - we don’t just deliver we care. www.goodmeasurepharmacy.co.uk | Tel: 01709 780788 18 Alexandra Centre, Parkgate, Rotherham, S62 6JE Email: info@goodmeasurepharmacy.co.uk

38

HOME CAREAND AND DAY DAY CARE HOME CARE CARESERVICES SERVICES PUTTING YOUR WELLBEING FIRST! PUTTING YOUR WELLBEING FIRST!

Our Home Care Services Include:

ur Home Care Services Include: ! 24 Hour Home Care ! ! ! ! ! ! !

! Focused on Quality

24 Hour Home Care ! Companionship Focused on Quality Trained Care Staff ! Comprehensively Companionship ! All Staff have an Enhanced Police Background Check ! We Accept Direct Payments Comprehensively Trained Care Staff !

Free Initial Assessment All Staff have an Enhanced Police Background Check We Accept Our DayDirect CarePayments Services Include: Free Initial Assessment

! Dedicated Day Centre Located just a short drive from Meadowhall ! Contemporary Décor ! Dementia Trained Staff !

Fully Day Wheelchair anddrive Centrefrom Meadowhall Dedicated CentreAccessible Located Transport just a short ! Dedicated In House Transportation Contemporary Décor ! Hot Meals Provided Dementia Staff ! FreeTrained Initial Trial Day

ur Day Care Services Include: ! ! ! ! ! ! !

Fully Wheelchair Accessible Transport and Centre Niche Care Ltd Dedicated In House Transportation Web: www.nichecare.co.uk Hot Email: Mealsinfo@nichecare.co.uk Provided PhoenixTrial Riverside Free1 Initial Day

Sheffield Road Rotherham, S60 1FE Niche Care Ltd

Web: www.nichecare.co.uk Email: info@nichecare.co.uk 1 Phoenix Riverside Sheffield Road

Tel: 01709 794144

ABBEY

LANE

Adult Social Day Care

A HOME FROM HOME EXPERIENCE: RELAXED, GENUINE AND VERY BESPOKE Guests who attend our Day Care, along with their relatives become family. We work with you in every way we possibly can to provide the care & support, stimulation & interaction in a personal, friendly environment. We love the fact that everyone is different, with different needs and expectations from a day care service which we pride ourselves on meeting the needs of every individual.

Abbey Lane is open to all, we work with guests who predominantly have dementia, Parkinson’s, strokes and other degenerative diseases, adults with learning difficulties and people who simply feel isolated, lonely and need some interaction. This may be sat reading a paper in familiar, safe & caring surroundings or taking part in various activities and interests.

Can ring, have a chat and meet new people all with various problems all in a caring warm environment.

Come and join us and give it a try it’s helped me! The Staff are very caring and always pleased to see you.

Abbey Lane is a fantastic day care centre for my Dad, who has Alzheimers. It’s a very friendly and welcoming place, it’s like being home from home.

The Staff are excellent and encourage Dad to be sociable and join in activities. He enjoys the company of the other guests. Abbey Lane is set in a lovely location, surrounded by countryside. It gives us peace of mind to know Dad is well looked after by Louise and her Staff.

FAY HECZKO

JILL ROWBOTHAM

WE OFFER A “NO OBLIGATION VISIT” WHICH IS FREE TO ALL POTENTIAL GUESTS We work with you to assess your loved ones needs to make sure we continue to provide the care and support that is expected and that is right for everyone we support.

Visit our website for more information: www.abbeylanedc.co.uk Email: abbeylanedc@gmail.com or ring 01909 293713 / 07787140522 Address: Hall Farm, Abbey Lane, Slade Hooton S25 1YQ

Thornfield Day Care Quality daily care that supports, promotes and drives life and social inclusion Thornfield Day Care specialises in caring for people in a social atmosphere, offering supported care for those with:Alzheimer’s • Loneliness • Parkinson’s • Advanced age • Strokes We offer a very flexible daily service where activities are built around individuals’ needs, whilst encouraging personal choices and interests, fun and social inclusion.

Peace of mind...

Thornfield Day Care has many years’ experience of supporting and working with mature people of varying needs. We are very adaptable and flexible and can provide a bespoke service for everyone who joins us.

Quality assurance...

We are discreet, professional and trained in personal care and our staff have qualifications in: Moving and Handling • Health and Safety • First Aid • NVQ Level 3 Health and Social Care Full Disclosure and Barring service (previously CRB), checked to enhance level Full clean driving license & advanced driver

John - Tel: 01709798567 • Mob: 07740256400 Tracey - Tel: 01709816609 • Mob: 07894194061

Scope in Rotherham We offer support plus a range of group and one to one activities for adults with physical impairments and those with a learning disability. Our staff work with each individual to identify their goals and design a plan to help them achieve it.

We support people with: • • • •

becoming more independent finding volunteering opportunities and develop work skills accessing social activities short term support to help regain your confidence.

To find out more about the activities we offer call John Pearson on 01709 830 820 or email j.pearson@scope.org.uk

scope.org.uk 10183 Scope is a registered charity, number 208231. © Scope March 2014.

MENTAL HEALTH FLOATING SUPPORT SERVICE YourCare Support Service provides mental health floating support to people in and around Rotherham.

Support is available on 2 levels: Level 1 One-to-one support is provided by an experienced worker and is aimed at providing positive outcomes for service users by supporting them to take control of their lives and helping them along the road to recovery. Service users are supported to understand and manage their mental illness.

YourCare

We work with people in their homes and also encourage them to access local community activities, training courses or voluntary work. Benefits can be checked, and assistance provided with budgeting.

Support is available for completing forms; arranging and attending appointments; rehousing and moving; graded exposure; socialising; healthy eating, maintenance and improvement of daily living skills, and any other support necessary for the continuation of independent living.

We believe that supporting people to live independently in the community helps prevent relapse and hospital admission.

Level 2 At this level people are supported with shopping, budgeting, housework, bus work, and helped to maintain and improve their daily living skills and confidence levels.

Support Service Ltd

Referrals welcome, please see contact details below or visit our website www.yourcaresupportservice.co.uk Email: sonia.temple@yourcaresupportservice.co.uk Telephone: 08448 013717 (local rate) Mobile: 07415 384059

42

Britain’s largest provider of support for Carers and people with care needs We offer high quality personalised services for people of all ages, disabilities and conditions We can help with: 

Practical Daily Living Support



Maintaining Independence



Social Outings



Carer Respite



Companionship



Specialist Dementia Service

Delivered in your home by highly trained staff at a time to suit you.

For further information call: Tel: 01709 360272 www.crossroadsrotherham.co.uk Charity Reg No. 1062664 Company no: 3370678

alzheimers.org.uk

Support services for people with dementia and their carers in Rotherham If your life is affected by dementia, Alzheimer’s Society is here for you.

Our Services:• Dementia support service • Memory Cafes • Singing for the Brain • Carer Information and Support Workshops • Carers Resilience Service If you would like more information about any of our services, please get in touch.

We’re here to help.

Alzheimer’s Society T: 01709 580543 E: doncaster@alzheimers.org.uk National Dementia Helpline 0300 222 1122 www.alzheimers.org.uk Alzheimer’s Society operates in England, Wales and Northern Ireland. Registered charity number 296645.

44

Live your life, how you choose

Mencap are here to support people with a learning disability, families and carers in Rotherham and the wider area.

For us, there is no such thing as a one-size fits all approach - we treat every single person as an individual.

You tell us what you need, we deliver services that work for you.

Visit: www.mencap.org.uk/support Freephone: 0808 808 1111 Email: helpline@mencap.org.uk

45

Door 2 Door

Personalised travel for people with social care needs

Community Link is a Door 2 Door service operated by Rotherham Community Transport for people with Social Care Needs who need regular travel arranging as part of their personal care activities.

We offer flexible, personalised accessible transport services that promote social inclusion, independent living and choice to people from all parts of the community.

For further information please call our Booking Centre on 01709 516092 or visit us at www.rotherhamct.org.uk Door 2 Door - Here to Help 46

Are you responsible for paying a carer?

Would you like someone to manage this for you?

Paypacket’s comprehensive payroll and pensions support service includes: Calculating wages ● Ensuring statutory returns are completed ● Providing carers with detailed wage slips ● Paying carers direct by BACs ● Pension Auto Enrolment covered ●

To find out more, give us a call and we’ll take care of the rest.

Direct Payments made easy

0800 848 8998

PayPack£t

Visit us at: www.paypacket.co.uk 7447_Half page advert_Council Publication.indd 1

help that pays

22/08/2016 11:00

Payroll Specialists for Direct Payments Employ the people you want to support you!

Contracts of employment Workplace Pension Support DBS checks

Wage, tax & pension payments Continuous support Online and paper service

Home visits available to set up Rotherham and Sheffield clients Call 0800

2465 027 / 07758 209 512

Smart Support Services (Sheffield) Ltd 109 Burngreave Road, Sheffield, S3 9DF Email: enquiries@smartsupportservices.co.uk | Web: www.smartsupportservices.co.uk

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WHY US? Have you been told you have plateaued in your recovery? Let us help you take the next step along your rehabilitation journey WE ARE SPECIALISTS IN MANY NEUROLOGICAL DISORDERS SUCH AS: • Spinal Cord Injury • Traumatic Brain Injury • Stroke • Multiple Sclerosis • Parkinson’s • Cerebral Palsy • Other neurological conditions

WE ALSO PROVIDE: • Treatment for chronic neck and back conditions • Exercise & Rehabilitation Group • APPI Pilates Classes • Neuro Mirror Therapy

Our team use a unique hands on treatment technique called NET (Neuromuscular Energising Therapy) that can open pathways to aid recovery many years after the initial trauma

Hollowgate House Hollowgate Rotherham S60 2LD T: 01709 837752 E: admin@libertyphysiotherapy.co.uk www.libertyphysiotherapy.co.uk

GREAT PRICES QUALITY SERVICE

DOORS FROM

£10

Trade Prices Massive range of stock Call now for huge savings

Unit 7, Ford Park, Canklow, Rotherham, S60 2JB

www.cpmkitchens.co.uk

Tel : 01709 377966 email: info@cpmkitchens.co.uk

CPM Kitchens

For families who receive Direct Payments to pay

Providing quality home care, professional event medical support and expert first aid training.

Also running community support centres in the region. www.viemedic.co.uk | Tel: 0330 111 8679

For families who receive Payments to pay for for care, either from the Council, NHS or Direct if it is privately funded, we offer the following: receive Direct Payments to pay care, either from the Council, For NHSfamilies or if it iswho privately for care, either from the Council, NHS or if it is funded,  Payroll we offer the following:  Full Budget Management privately funded, we offer the following: • Payroll • Regular contact  Tax advice who to PAs receive Direct For families Payments towith payfamilies  Regular statements • Full Budget Management • Easy to contact and quick to  Regular contact with for care, either the Council, NHS or if it is  Payroll • Tax advice to from PAsfamilies respond  Easy to contact and quick to respond For families who receive Payments to pay • Regular statements privately funded, we offer the following: Direct Full Budget Management Please contact us for further for care, either frominformation: theCouncil, NHS or if it is Tax advice to PAs Parkside Payroll Ltd, 30 Bingham Park Road, Sheffield, S11 7BD privately funded, we offer the following:  Regular statements  Payroll www.parkside-payroll.co.uk | debi@parkside-payroll.co.uk Please contact us for further information:

Parkside Payroll Ltd 30 Bingham Park Road Sheffield S11 7BD

www.parkside-payroll.co.uk debi@parkside-payroll.co.uk tel: 07591927518

Tel: 07591927518  Regular contact with families  Full Budget Management  Easy to contact and quick to respond  Payroll  Tax advice to PAs  Full Budget Management  Regular statements Please contact us for further information:  Tax advice towith PAs Peach Wilkinson: ‘Where every client  Regular contact familiescounts’ Parkside Payroll Ltd Peach Wilkinson Ltd are a team  of professional are accurate30 and up to date.

Sheffield accountants Regular statements Bingham ParkOur Road www.parkside-payroll.co.uk  EasySouth to contact to respond chartered accountants in Sheffield, canand take thequick financial burden away, leaving you to get Sheffield debi@parkside-payroll.co.uk

Vie Medic Services Ltd, West House, West Street, Wath-upon-Dearne, S63 7QX

on with running a business. Peach Wilkinson’s chartered 7BD families  Regular contact with accountancyS11 qualifications means we are able to complete tel: 07591927518 any accounting task, including general finance, auditing, and taxation.  Easy to contact and quick to respond We know that running a business is a complex and Yorkshire. Our clients are based throughout Northern England. Recent expansion has seen us open a second office in nearby Rotherham.

PleaseYou contact us for further information: time-consuming challenge. are responsible Peach Wilkinson Accountants have been delivering expert for making all of the major business decisions. chartered accountancy services to people and businesses Parkside Payroll LtdYou have also got to make sure everything you have to in Sheffield, throughout South Yorkshire and across the 30like Bingham Road www.parkside-payroll.co.uk report to the government, revenue Park and profits, North of England for many years. During this time, we have gained a great reputation and a good professional Sheffield debi@parkside-payroll.co.uk Please contact us for further information: relationship with all of our clients.

S11 7BD

Parkside Payroll Ltd

www.peachwilkinson .com 30 Bingham Park Road

tel: 07591927518

www.parkside-payroll.co.uk

Tel: 0114 240 Sheffield 2392 Email: office@peachwilkinson.com debi@parkside-payroll.co.uk 78 Cross Hill, Ecclesfield, S11 7BD Sheffield, South Yorkshire, S35 9TU. tel: 07591927518

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Rotherham Office: Tel: 01709 919929

Barnsley Office: Tel: 01226 211188

Our Services: Workplace Mental Health for employers & employees Direct Payments • Wellbeing Courses & Group sessions Anger Management • Children & Young Peoples Services Counselling • Mental Health Training One to One Support • Employment

We are a finance company who work with social services and provide support for clients who cannot manage their own budget/finances. We have acquired the official recommended Sheffield Council Stamps for our services.

Contactus@rbmind.co.uk

We offer clients who receive a care budget the following services:

A company limited by guarantee number 3616409 | Registered Charity number 1147740

Joy Lee

CHIROPODY

Managed Accounts – We receive the clients care budget from the relevant council which is paid through Direct Payments. We pay invoices to companies and personal assistants on behalf of the clients. We provide audit monitoring for our clients account to the council each quarter.

Payroll service – We provide payslips for clients who employ a personal assistant from their care budget. We report/log payee payments to Inland Revenue on behalf of the client each month.

Joy Lee B.Sc.MSSCh.MBChA

HCPC Registered • Providing Specialist Footcare Diabetic Footcare • Full Range of Treatments Westfield and Simplyhealth Accepted Gift Vouchers Available Clinic & Home Appointments Disabled Parking & Disabled Access

Appointee service – We manage clients Department of Work and Pension monies for clients who do not have the capacity or are under safeguarding. We pay the clients bills, rent and contributions. We deliver money every 2 weekly/monthly whichever the client prefers.

Call now: 01709 532 544 or 07762 019 590 www.joyleechiropodyrotherham.co.uk Moorgate Crofts Business Centre, Alma Road, South Grove, Rotherham S60 2EN

Please contact IDK for costs and enquiries.

Payroll Services

for Carers & Personal Assistants

C21 GROUP

�

Local Company

�

Personal & Professional

�

Complete Service

�

Competitive Rates

�

Quality & Consistency

Get in Touch We specialise in providing complete payroll management to carers, personal assistants and social care providers throughout Yorkshire and East Midlands.

C2 l Accounting & Payroll Solutions Ltd

25b Napier Court, Barlborough, S43 4PZ Tel: 0114 3830336 Email: payroll@c2lgroup.net

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IDK SUPPORT 4 YOU LTD

Rutland House, Woodfold, Sheffield, S3 9PE Tel: 0114 2753880 | Fax: 0114 2751937 Email: Debbie.Paskell@idksupport.co.uk

the HEART of professional healthcare...

Healthcare Staffing Home Care Domiciliary Social Care Centered in the heart of human need to be loved and cared for, Awesome Care Solutions aspires to create a friendly atmosphere, where the care and support we provide enables and gives our clients the confidence to live full, active and independent lifestyles where possible.

We support people as individuals and thus we aim to ensure that every person, who seeks our services, has an individually designed and flexible quality care package that meets their unique needs and requirements.

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Tel: 01709 837191 or 01709 711902 24/7 On Call: 07789 343037 www.awesomecaresolutions.co.uk

Receiving a Direct Payment?

Care Assistance can help you!

•

Caring for children (0 - 18yrs)

•

Caring for adults over 65 yrs

•

Sensory impairments

•

Learning disabilities

•

Physical disabilities

•

Personal care

•

Dementia

Contact Care Assistance today

01709 543361 Unit 13 Moorgate Croft Business Centre South Grove, Rotherham, S60 2DH

Do you receive a Direct Payment and need advice and support?

Educare Staffing have the right skills and experience supporting individuals who are in receipt of a Direct Payment. Our friendly team will support you every step of the way to make the process as easy as possible.

If you are coordinating care on behalf of a friend or family member, Educare can offer support and guidance to ensure that their needs are met and ease any worries you may have.

www.educarestaffing.co.uk

OUR SERVICE INCLUDES; L I V E I N C A R E • N I G H T C A R E • PA L L I AT I V E C A R E • P E R S O N A L C A R E S U P P O RT E D L I V I N G • S O C I A L • C O M P L E X C A R E • R E S P I T E C A R E

Whether you need 24 hour support or just a few hours a day, we can help by creating an individual care & support package that meets your needs

CALL US NOW

01709 376 555

www.educarestaffing.co.uk