Informer Issue 105

RSCPA Australia has one of the highest rates of pet ownership in the world with a staggering 29 million pets around the nation.

I don’t know about you, but for me Christmas is about three things — family, family and family. A few glasses of vino comes in a close fourth, which helps when busy families get together! Pets are a big part of our family, and I know many of you feel the same way.

Words _Ian Crooks, Chairman

In this issue, we look at the rise and rise of pet-friendly accommodation to rival the great Aussie love affair with domestic animals. In the Crooks family, we’ve always loved dogs but never more so than we do now.

My wife Karin and I own a gorgeous labradoodle Humphrey, while my son and Director of New Developments and Hotels Tim is the master of Snoopy (or is it the other way around?), from the same breeder. Meanwhile my daughter Trudy, our Managing Director, is in love with her chocolate labrador Winston, while my other daughter Carla, our Director of Marketing and Strategy shares Coco, the cavoodle, with her husband and Director Alex, and their three girls.

We’re not alone in our animal obsession. According to the RSPCA, Australia has one of the highest rates of pet ownership in the world with a staggering 29 million pets around the nation. At last count Australia’s population was just under 26 million. Little wonder more and more people are wishing to holiday with them. Add to that the bonds forged between us and our best friends during the long COVID lockdowns, and it makes sense that accommodation operators around Australia are rising to the demand.

In this edition we spend a night in the Langham Sydney, the pioneers of five-star pet-friendly accommodation in the New South

Wales capital. We then venture further south to Melbourne where we dine at the new AC Marriott, which has two specially curated menus: one for humans, one for dogs. We didn’t try the canine offerings, but the chef assured us it’s perfectly edible for humans. (We took his word for it!). On the wild side, we also speak to the owner of Canberra’s National Zoo & Aquarium, Richard Tindale.

We also bring you part two of our regional spotlight focusing on our brokers who cover the New South Wales region, get some industry insights from our Brisbane broker Frank Matus on how to capitalise on a buoyant accommodation market in the River City, and discuss how Management Rights operators can improve their services to lot owners through “bundling”.

To help you keep abreast of what to expect in 2023, we speak with four industry experts who give us their predictions for the sector as we move into the new year. Speaking of forecasts, we note that pets are now officially allowed on Australian flights, however, as we go to print, no Aussie airline has yet taken that leap. Snakes on a plane? It may only be a matter of time.

In the meantime, from everyone here at ResortBrokers, we thank you for your support this year and wish you and your loved ones a very Happy Christmas and a fantastic New Year. END

Montana Palms Resort Mermaid Beach, QLD

Perfect lifestyle businessnear the Golden Sands of Mermaid Beach

Perfectly positioned in one of the most livable suburbs on the booming Gold Coast, this Mermaid Beach property has all the elements of a great lifestyle business. The Montana Palms Resort is a well-maintained and beautifully presented beachfront complex consisting of 23 units with 14 in the manager’s letting pool, two outside agents and six owner-occupied units. Onsite facilities include an in-ground swimming pool, a heated spa and barbecue area set amongst low maintenance gardens.

Boasting a spacious, modern, three-bedroom, three-bathroom manager’s residence complete with its own private balcony views and entertainment deck area, along with a 94sqm storage room, this mixed letting business is ready for a new set of owners to make it home and take it to the next level.

This wonderful Management Rights opportunity is the definition of a lifestyle business, set up to be run as a solo operator or a couple with another income stream. With a net profit of $165k p.a., long 23-year agreements in place and easily managed caretaking duties it presents as a perfect entry point into the industry.

Easy-to-manage facilities and duties, could easily be run by solo operator

Long term 23-year agreements in place

Modern, fully self-contained holiday apartments

Stunning beach within walking distance, as are shopping and dinning precincts

Located in Mermaid Beach, rated as one of the most livable suburbs on the Gold Coast

Perfect business for first-time operators or those seeking a true work/life balance

Property inspections are by appointment only

Growth potential + net profit $165k + 64% occupancy

Blackwater Central Motel Blackwater, QLD

The best opportunity along the Capricorn Highway

Blackwater Central Motel is your chance to secure a leasehold motel located on one of Australia’s most vibrant main road centres.

With a long 32-year lease in place, Blackwater Central Motel is a notch above the rest with ample time to continue growing the business for the incoming lessee.

The motel is in near new condition after only nine years of trading and features include complete double glazing (which can make the motel soundproof) and other low maintenance costs. The motel has also recently installed a large solar system which has resulted in major cost savings.

Backed by a strong local economy with the main driver being mining, agriculture and transport for freight that makes this town a buzzing hub.

Blackwater itself is also a key town, located in a prime position on the major freight routes in central Queensland that connects the north-south link between Charters Towers and northern NSW and the east-west link between Rockhampton and Longreach. As such, the high occupancy is driven by repeat corporate clientele which is backed by a strong tariff structure. Two of Australia’s largest rail freight companies are among the regular corporates which underpin the security of this fantastic business.

Don’t miss your chance to lock in this business and reap the reward.

Solid trading performance and consistent business

Strong repeat corporate clientele

Healthy net profit (and climbing)

Large 32 per cent return on investment

Booming resources, agriculture and transport hub

Near new property with low maintenance cost

Moda Melton is an extremely well-presented complex where the current manager has expertly instilled easy-to-follow processes (so it can be run by one person), making it an outstanding Management Rights opportunity. Situated in the highly desirable inner north suburb of Nundah, this extremely well-established complex and business has excellent returns, a renovated premium three-bedroom manager’s residence and no set office hours. Situated on green and spacious grounds, Moda Melton is a fantastic place to live and work.

This MLR business has all the elements of a high-performing Management Rights townhouse complex, given the healthy split between body corporate salary and letting income. Strong profits of $162,402 underpin the fact that Moda Melton presents a significant opportunity for an astute buyer looking for a well structured business with excellent returns.

Strong profits - over $162k

Well-documented and transparent procedures

Easily run by one person

Well-maintained and very livable complex

Renovated to high specification manager’s residence

Simplified revenue model (body corporate salary + letting income)

Walking distance to Nundah Village and only eight kilometres to Brisbane CBD

Kirra Surf Apartments Coolangatta, QLD

Iconic, high-performing, mixed letting business in Southern Gold coast location

Perfectly located in one of the most popular southern Gold Coast destinations in Kirra Beach, this beachfront property boasts a high net profit of over $450k. Kirra Surf Apartments is a landmark holiday address and offers stylish accomodation, overlooking the world-famous Kirra Beach. Restaurants, cafes, shops and public transport are all very close and the Gold Coast Airport is within minutes of the complex.

The business is further complemented with the modern two-bedroom, twobathroom manager’s residence with a large outdoor grassed courtyard. Other features include the reception and back office located on title for ease of access. Through driving occupancy rates and rising room tariffs, the business is currently delivering great results by focusing on the local tourism wave. This is the perfect opportunity to capitalize on the next few years of domestic tourism. With long 22-year agreements in place, no set office hours and resort-style facilities, this opportunity is a must consider.

Over $450k net profit mixed letting business

Long-term topped up 22-year agreements

Generous body corporate salary of over $212k Modern manager’s residence with a large outdoor grassed courtyard

Spacious reception and back office with storage on title

Consistent performance driven by local tourism and repeat guests

Mixed letting business with plenty of upside

Perfect opportunity for hands-on operators or partnership

High net and superb location

ResortBrokers is excited to present this exclusive off-market management rights opportunity situated in a prominent position of Brisbane’s popular Riverside area. Overlooking the beautiful Brisbane river, this modern high-rise building will appeal to experienced operators looking for a business-only setup with no requirement to live on-site, no set office hours and a well managed, secure complex with upside oppotunity.

Boasting a net profit of $445,525 backed by a body corporate salary over $208k makes this a highly desirable asset.

Strong net operating profit of approx. $445,525 per annum

No requirement to purchase manager’s unit or reside onsite

No set office hours

Long caretaking and letting agreement terms with 23 years remaining

Easy and manageable caretaking duties

Highly desirable location for rentals

Property inspections are by appointment only

Great position and high net

ResortBrokers is excited to exclusively present two fully established permanent business-only Management Rights in central Brisbane suburbs.

This premium duo have an excellent business setup. With no apartment to purchase, no requirement to live onsite and no set office hours. The setup allows the incoming manager great flexibility in how they run the businesses moving forward. This business offers robust return on investment and is backed by a solid body corporate salary with room to grow the bottom line, making this a fantastic opportunity that any experienced operator should be quick to consider.

Highly desirable location for permanent rentals

Large body corporate salary of $316k

No set office hours and no requirement to live onsite

High combined net profit of $666k

Separate freehold office on title and occupational authority operation areas

Long caretaking and letting agreement terms with 25 and 20 years remaining

Easy and manageable caretaking duties in both buildings

Property inspections are strictly by appointment only

Ruff

While other accommodation industry sectors seem to be slowly waking up to the pet-friendly trend, there’s one that has been ahead of the pack for years.

Christine Retschlag pulls up a camp chair to dissect.

Words_ Christine Retschlag

Caravan parks have traditionally provided the most pet-friendly accommodation options in the nation, according to Caravan Industry Association of Australia CEO Stuart Lamont.

“Dogs are commonly welcome to join their family on holiday in caravan parks, albeit in most cases restricting the family to booking camp sites over cabins,” Lamont says.

“This has been changing over the years with more and more parks not only allowing (well-behaved) dogs inside

cabins but also providing dog-specific amenities for their guests.

“Driven by ever-increasing consumer demand, there has been a definite shift across many sectors towards being more pet-friendly, including accommodation.”

Images courtesy of Kirra Beach Tourist Park and Hipcamp

Camping

Findings include: 13

MORE THAN 70% of people visiting Hipcamp.com use the pet-friendly filter

Lamont says at the same time, caravan park services which cater for pets has also risen dramatically.

“You can now find a number of parks with designated off-leash areas, agility courses, hydro baths and even pet sitting services,” he says.

“Due to the rising number of fourlegged travellers hitting the road, educational resources are also more readily available to keep your furry mates safe while on holiday, including our own ongoing Let’s Go video series, ‘Pet Passport’ featuring Vet in a Van, Dr Tanya.

“All this means that now is the perfect time for you and your best friend to explore Australia together.”

Meanwhile Hipcamp – the world’s most comprehensive resource for unique outdoor stays – introduced its ‘petfriendly’ website filter in December 2021 and has discovered wild support for this specific feature. END

86% OF HIPCAMP HOSTS

offer and accommodate a ‘pet-friendly stay’

10-15% MORE BOOKINGS

Hipcamp hosts who welcome furred and feathered friends receive on average 10-15% more bookings than their non-pet-friendly counterparts

STAY RATINGS

10% HIGHER

At the end of the stay, campers are more likely to rate pet-friendly stays almost 10% higher

In The Dog House

Once a phrase aligned with being in strife with someone, “in the dog house” has taken on a whole new meaning with the proliferation of pet-friendly accommodation around the country. Even more interesting, it’s not just dogs and cats which are being ushered through lush lobbies and sleeping in stylish suites. Christine Retschlag discovers when it comes to holidaying with your pet, it’s a jungle out there.

Words_ Christine Retschlag

Not so long ago, a pair of alpacas flaunting their fur in the foyer of a luxury hotel would have raised eyebrows, but this was not the case when the Kimpton Margot Sydney opened earlier this year. Launching with the mantra “If it fits in the lift”, the Kimpton flung open its doors to all manner of pets, whether they were furry, feathery or scaly – bringing new meaning to the term lounge lizard. The pet policy was introduced by Bill Kimpton - who owned a miniature collie Chianti named after his favourite wine – and who recognised the bond between animals and humans. There’s even a Spotify Pet Playlist at this hotel. Elvis Presley’s Hound Dog anyone?

Adorable alpacas aside, it appears the trend to pack your pet has been gaining momentum for some time. In fact, The Langham Sydney claims to be the city’s first five-star hotel to introduce pet-friendly stays around five years ago. Director of Marketing & Communications Gemma Frayne says their love of pets dates back to the brand’s roots. When The Langham London opened in 1865, it invited “small dogs only” enabling the English capital’s aristocrats to bring their animals with them on their stay.

“The Langham was one of the first luxury hotel groups to promote and cater for pets, specifically dogs, and to have our signature Langham pink branded line of dog accessories which have become popular with our pooches,” she says.

“We go a little bit further with dog packs which include a dog bed, collar, treats and bowl which their owners get to keep. We even serve a dog afternoon tea like a high tea with three-tiered plates of treats to their room.

”We used to have a 20 kilogram limit on dogs but that’s since been removed, as long as the dog is well behaved and not huge. They are also not allowed in any of the dining spaces.”

Curiously, The Langham will consider all pets “within reason” including cats, rabbits, birds and even snakes “as long as it stays in the cage.”

“Around 80 per cent of the pets here are dogs and about 50 per cent of guests bring them,” Frayne says.

“Even if a guest is not a dog lover, they like the fact there’s dogs around the place. People can book their pets in for a pamper, dog sitting or even dog walking.

Pet-friendly accommodation is a trend which has taken off faster than a cat up a tree all around the country. QT Hotels & Resorts around Australia offer a Pup Yeah! package which includes a decadent in-room dog’s dinner menu, a pooch approved mini bar and designer bedding by Nice Digs.

Dogs, which must be under 20 kilograms here, can also indulge in a deluxe day spa package at selected QTs – provided by Hollywoof (no less) – which includes a mineral mud bath with mud harvested from the Dead Sea, followed by a warm massaging bath with shampoo and conditioner. There’s also a blueberry facial, “pawdicure” and mouth clean, and guests have the choice of a takehome cologne in their dog’s signature scent of coconut or baby powder.

The W Brisbane invites pets up to 18 kilograms under their VIP P.A.W (Pets are Welcome) Program which includes a custom pet bed, clean up bags, pet toys and treats, food and water bowls, local pet information, litter box and litter (for cats), “Pet in Room” door sign, wee pad, and locations on dog parks, dog runs and specialty pet stores.

“We’ve become a bit of a benchmark for pet stays. We’ve even had a dog wedding. Our pink dog bowls outside definitely make it clear that dogs are welcome.”

Those who choose to holiday with their pets here are charged an additional free of $50 a day plus a nonrefundable $150 cleaning fee.

And it’s not just high-end hotels who are welcoming pets, with motels such as the Bushmans Motor Inn in Parkes also a popular place for pups while the BIG4 Ballarat Windmill Holiday Park has introduced a pool for pets.

Pets have become top-of-mind in the rental space too, with new legislation in Queensland from October 1 preventing landlords from applying blanket bans on pets in rental properties. For those who operate Management Rights, this opens up a whole can of worms. Effectively, while individual landlords can approve a pet, the Body Corporate pet by-law can overrule this decision.

Perhaps the most interesting legislation when it comes to travelling with pets relates to the sky with Australia’s Civil Aviation Authority (ACAA) earlier this year making it legal for pets to travel inside the cabin of a plane.

But while the pet set may be ready to jet set, it appears Australian airlines are not quite ready, with all carriers to date dragging the chain – pardon the pun – on allowing our furry friends to join us sky high.

Which means for now at least, travelling with your pets will be restricted to drive holidays. Alpacas and all. END

Clayton Serviced Apartments Melbourne, VIC

Melbourne MLR – Rare established business, $589k NOP

Clayton Serviced Apartments represents a rare opportunity to purchase a highnetting, well established Management Rights business in a prime Melbourne location. In close vicinity to Monash University, hospitals, medical precincts and business parks, the complex is extremely popular with short-stay guests and permanent tenants alike.

As well as being a very secure business, underpinned by recently extended 25 years caretaking and letting agreements, there is significant identifiable opportunity for growth. Short-stay apartments now outperform permanent apartments by 10%20% - as such there is scope to convert permanent lets to short-stay and grow the bottom line in the process. There are also over 50 apartments currently managed by external agents.

This is an easy to manage business already performing very strongly. To date, it has been run under management by experienced but absentee owners. Now is the perfect time for a hands-on operator to take the reins and drive this business to the next level. An inspection will not disappoint.

Verified net operating profit of $589,000 – growing monthly Owner’s corporation salary in excess of $170,000 per annum

Total 181 units with 85 in the letting pool – 49 permanent, 36 short-term Prime location close to Monash University, hospital / medical, business park Caretaking / letting agreements recently topped up – 24 years tenure

Huge upside opportunity via short-term conversion and external lets No requirement to live on-site Well-appointed operational areas – reception, office, storage, linen room Easy to clean common areas and no communal facilities 3 bedroom, 2 bathroom manager’s unit in letting pooladditional $65k per annum income

All inspections by appointment

La Vida on Anzac

Redcliffe, QLD

Solid short-stay complex netting circa $350k near Redcliffe waterfront

La Vida on Anzac is an incredible high-yielding business opportunity offering an enviable lifestyle that’s perfect for a professional two-person team to thrive and get set for long-term prosperity. Well-maintained, this established complex is very popular with a broad range of short-stay visitors and shows steady and strong occupancy. It comprises 26 apartments with 7 offering dual-key ability and has appealing on-site amenities including a reception/foyer entry, lift service, secure parking, swimming pool, outdoor courtyard and seating area for guests.

The business has 23 years remaining on agreements and is supported by a solid net profit of $346,612 which includes wages for a part time receptionist. A freehold reception on ground level is a superb space to efficiently operate from and there are 5 storage spaces in the basement under EU. It is a requirement to live on-site but not in an assigned lot. The manager’s 3 bedroom penthouse adds an extra $39k annual revenue as they opt to rent an alternative 2 bed unit in the building keeping the penthouse in the short-term pool. La Vida is a superb bayside complex with consistent performance and large NOP. What’s not to love!?

26 apartments in building with 7 x dual keys

Total of 24 short-term in letting pool and 3 permanent rentals

Swimming pool, courtyard and BBQ facility and seating area

Strong net profit of $346,612

Manager’s 3 bedroom penthouse generates $39k income (not included in net profit)

Freehold title reception on ground floor

Exclusive use foyer, conference room and 5 storage areas

23 years remaining on caretaking and letting agreements

Prime Redcliffe Peninsula location ideal for short-stay and corporate travelers

Popular, high performing complex that’s easy to manage by two-person team

Freehold opportunity in prime Ingham location

Tropical North Queensland freehold passive investment delivering good returns hits the market. This 3000sqm 19 room recently renovated motel with major highway visability and access needs nothing done to it.

Run under management (who are keen to stay on) with an average of 65%-70% occupancy rate it’s an excellent opportunity waiting to be snapped up.

This charming motel features a neat and tidy 2 bedroom manager’s residence located next to reception for easy access and operation. Ideally located near the centre of Ingham, just a short walk to shops and cafes, close to the show grounds and the Tyto Wetlands.

24 hour assistance

Currently run under experienced management who are keen to stay on Strong repeat corporate and tourist clientele business Recently refurbished rooms

Located on national Bruce Highway

GLEN CUMMINS

BROKER

+61 427 215 863 glen@resortbrokers.com.au

A new 30-year leasehold business with the best location on the coast

On offer is the leasehold interest of Cardwell’s friendliest accommodation. A motel of exceptional quality, this property comprises 12 freshly refurbished rooms with all the necessary inclusions to make this a preferred stopover for both corporate and leisure guests.

The motel currently operates at 85-90% occupancy and has done so the last three years, with a variety of accommodation to cater to the demands of the busy corporate market and the tourist market that keep your occupancy solid all year round. No restaurant and no conference facilities make this a dream to operate.

There is a perfect ocean outlook from the manager’s residence.

New 30-year lease

Easily operated by a couple Refurbished with no money to spend

Prominent, highly visible main road location and ocean views

Large 1,702sqm land area

Consistent performer showing growth over the last few years

Faces Of The Industry

We Bought a Zoo

After a stellar two-decade career in residential real estate in our nation’s capital, Richard Tindale and his family decided to go left field and buy a zoo.

Since then, they haven’t looked back, turning a business in receivership into one of our country’s best wildlife arenas, the award-winning National Zoo and Aquarium and the adjacent Jamala Wildlife Lodge where guests can literally live among the animals. We spoke to Richard about what makes a great zoo, and how he transitioned from corporate life to wildlife.

How did you end up buying a zoo?

Our family has always had a passion for animals, so my wife Maureen, our kids (all in their twenties then) and I decided to do something with animals. After 20 years in the residential real estate and building industry, I was keen on something else.

I sold my businesses in the mid ‘90s and we travelled the world to fulfill a dream of seeing big cats in the wild. It was obvious there were very few left and that their numbers were declining.

I knew the National Aquarium was in receivership, so we decided to buy it as it had 8 hectares that could be developed into a zoo.

We renamed it the National Zoo and Aquarium in 2000. In 2008, the local government gave us an adjoining 18 hectares to expand the zoo and we added an open range section.

What did you hope to achieve as a zookeeper?

Our initial aim was to build a facility for breeding endangered big cats as part of the regional and world breeding programs.

All our six children either joined as staff or assisted in other ways as we set about gaining credibility in an industry that is rightly concerned about owner’s intentions towards the animals in their care.

We and our staff are here for the right reasons. We have one primary concern — to care for the animals.

How many animals does the zoo have, and what kinds are they?

We have around 340 animals and around 90 habitats for them. We have approximately 300 water creatures in the aquarium alone.

The zoo and aquarium have an amazing range of animals from every continent:

giraffes, zebras, lions, tigers, leopards, cheetahs, monkeys, otters, meerkats, penguins, sun bears, birds, native animals, freshwater and ocean fish, sharks, eels, frogs, snakes and lizards.

It’s the most diverse range of animals in Australia, and very few facilities in the world have such diversity.

A number are categorized as either “threatened” or “critically endangered” and many are part of industry breeding programs.

Do you have a favourite animal?

Very hard to choose a favourite, but my relationship with the white lions, Jake and Mischka, is very special. We bonded immediately.

We took them on as it was likely they would end up in an under-resourced zoo. They’ve been here 12 years and like most of our animals they’ve formed a very deep connection with their keepers.

How does Jamala Wildlife Lodge fit into the picture?

Our role as a zoo is to not only try to keep endangered species alive but to help educate the public to preserve and protect their habitat in the wild. It’s also the responsibility of zoos to contribute directly to their conservation.

Jamala was established to assist the zoo with those objectives. Our zoo signs are very informative, but the greatest impact on our visitors’ buying into animal conservation is by getting them close to the animals and explaining their situation.

Our enclosures are large by urban zoo standards, so it’s not always possible to get them close to all the animals. Because of this, we have multiple habitats for many species.

For example, if you don’t see a tiger in one habitat, there are four other habitats where you’re likely to see at least one up close. Our greatest impact on visitors is when they do a tour or encounter.

They not only get close to the animals, but we impress upon them how they can help them in the wild. The animals are never restricted from moving away and that’s the benefit of having multiple habitats. If one animal isn’t keen, we can try another habitat.

Apart from financially supporting the zoo, which was never set up with commercial objectives, Jamala takes the animal experiences to the next level. You only need to read our guests’ feedback to realise the incredible impact the experience has on them. So many of our guests leave with an acute awareness of how they can help with conservation.

What’s the lodge experience like?

Jamala has 18 rooms, all with a different character. Guests can choose to stay in a Jungle Bungalow that looks directly onto the habitat of lions, tigers, cheetahs or sun bears. The animals have full access to their large enclosures, but they nearly always choose to spend time right next to the windows of the bungalows. A full night’s sleep is sometimes not on the cards with lions or tigers at your window!

Guests can also opt for a Giraffe Treehouse, where they can handfeed two of our beautiful giraffes from their balcony. There’s also the uShaka Lodge, which has seven rooms and suites situated with a shark tank in the main area. The rooms and lounge/dining areas are decorated with magnificent carvings and artwork from right across Africa.

Faces Of The Industry

with the other overlooking the hyenas, a two-bedroom suite where guests meet the sharks from their terrace, or a room that includes an encounter with our three young cheetah brothers in their habitat. Everything including tours, afternoon tea, breakfast and a four-course gourmet meal with fine wines and Moet Champagne.

All guests get to meet our white lions and hyenas during pre-dinner drinks, and they then dine in either the Rainforest Cave or in an area adjoining the shark tank.

How does Jamala help the animals?

Funds raised from Jamala are primarily used to subsidise the zoo operations, allowing it to continue to expand and evolve.

The funds also support conservation in the wild, help animal welfare causes, and support numerous charities and people in need.

During the last three years, Jamala and the zoo have donated more than $1,000,000 to these causes.

How has the zoo added to the Canberra tourism experience?

The zoo and Jamala add a new dimension to the other fantastic tourist experiences available in Canberra. Both facilities have a tremendous appeal to all of the community — children, adults, grandparents, families and those fulfilling a bucket list. The experiences are regarded as a combination of fun, education, adventure, luxury and helping conservation.

Pleasingly. we’ve been recognised for it too. Jamala and the zoo have won so many awards, including the Australian Hotel Association — Best Deluxe Accommodation in Australia, Signature Travel — 4th Top Conservation Experience in the World (#1 in Australia), Holidays with Kids — Top 3 Family Resorts in Australia , AHA ACT Awards for Excellence — Best Deluxe Accommodation (5 times) and Canberra Regional Tourism Awards — Unique Accommodation (5 times), TripAdvisor –Top 10% in the World.

experience to be at a 5-star level and to maintain that every single day. We impress on our staff that some of our guests are only here for a day, so we have to get everything right every day for all guests to have the ultimate experience, as we don’t get a second chance.

What’s been your greatest success?

Definitely the positive feedback from our guests. Their praise of the entire experience, including the tour, rooms, lodge, decor, artworks and atmosphere, along with many rating our dining as the best they’ve experienced — this makes it all worthwhile. However, the greatest success is the accolades they give our staff at both Jamala and the zoo.

Our other great successes include the breeding programs, the impact we have on animal conservation and welfare through people’s experiences, the donations that we make and just as importantly, the excitement and amazement we see on visitors’ faces.

Our membership has grown from 5,000 to 25,000 in the last few years and we love to see adults and children visiting every week and learning about the importance of the animal kingdom.

What are your future plans for the zoo?

We’re continually looking at ways to make an amazing experience even more amazing. The zoo is always evolving, and we have a few new suites about to open. We already have what we believe to be one of the country’s best playgrounds, with 50 activities plus 55 replica animals for kids to either play on or discover.

We’re about to extend the playground’s size and facilities by 50 percent, and to ensure the kids get out of the playground and meet our animals we have started a Discovery Trail that gives them activities and learning opportunities as they travel between viewing areas.

Due to the large size of the enclosures, this can sometimes be a reasonable distance, so the Trail gives them great opportunities to discover new things as they go. We’re also installing ZooArt, which incorporates some magnificent artwork, carvings and photos from around the world.

Any advice for budding zoo owners?

Animals, particularly zoo animals, aren’t a business — they’re a passion and a commitment. Only consider getting into it if you’re doing it for the right reasons — the animals, not your bank balance. END

Isn’t it amazing how a simple change in process can make a big difference when repeated at scale? I was recently grabbing lunch at an American fast food chain and upon approaching the counter, I found I had to order my burger, fries and shake all separately – there were no meals on the menu!

Frustratingly, the time I spent ordering each item was reflected in the time it took to get my meal, as several customers rolled through after me and limited staffing constrained the venue’s ability to prepare my meal.

Unfortunately for me, this unnecessary complexity was also reflected in the total cost of my food and the length of the docket. Management Rights operators have the opportunity to improve their services to lot owners with the equivalent of a meal, rather than the elements which comprise one, through “bundling”.

Letting fees form the base cost, and the addition of other charges for other services such as advertising, internet or room supplies are brought together to form a single, simple bundled charge.

While this process has always been possible, its popularity began to increase in 2014 with the introduction of the Property Occupations Act in Queensland. Bundling charges streamline the process in a win-win for both lot owners and MR operators, by making the Management Rights service both easier to understand and pay for.

As Holmans’ director Tony Rossiter notes, there’s great upside for operators in terms of reduced risk to income streams too.

“Increasingly antiquated technologies such as PABX systems and cable television are becoming redundant in community title schemes,” says Rossiter. “By bundling historical fixed charges for these services, managers can lock in revenue streams that are better spent on emerging technologies such as smart devices and data streaming.

Words_Josh Mangleson, Property Economist

Once bundled as a percentage of accommodation revenue, the bundle income will increase in line with rises in occupancy and average room rates over time avoiding the need to have those uncomfortable conversations with unit owners around increasing charges.”

ARAMA’s recently released 2022 Costs and Charges Survey of Management Rights operators, compiled in conjunction with Holmans, considers recent shifts and trends in bundling.

The ninth edition of this biannual survey highlights a continued increase in uptake of bundling by Management Rights operators, with 46% of operators now providing either partial or full bundling.

That’s an increase of 6% on the previous survey, continuing the pattern observed across every survey since the Act’s introduction.

Interestingly, 80% of operators who bundle surveyed preferred partial bundling where some costs are passed on separately (because who doesn’t love nuggets on the side?)

ARAMA CEO Trevor Rawnsley acknowledges bundling is a fantastic model for many, but not every operator will choose it. “Of course, while there’s great potential benefit to using a bundling model, it isn’t for everyone,” says Rawnsley.

“There’s some risk for operators under the model, whereby if the average daily rate or weekly rent is in decline, rather than growing or steady, an operator bears the risk of a shrinking fee.

Given how tight rental markets are across the board at the moment, it’s hard to imagine this happening any time soon.”

Some line item costs within schemes have moved more than others due to labour market conditions tightening across the country. Cleaning costs have moved 7% in the last two years, a move seemingly overdue after stagnating in previous surveys, while the average hourly cost of managers’ additional labour to unit owners and Bodies Corporate has increased by $5 to $48 per hour since the last survey.

Rawnsley explains that despite these increases, the average manager’s labour cost is in fact still cheaper than schemes which do not operate under a Management Rights agreement.

“Not only this, but managers’ margins have remained at an average of 10%, so there’s clear evidence this increase is simply in line with the increased costs being felt across the national economy,” he added.

Perhaps as a Management Rights operator you’ve not considered the bundling model before. And, while I’m no financial adviser, I can’t help but conclude by asking, “Would you like fries with that?” END

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Boutique lifestyle business

Run under the same ownership for the past 13 years, this is an extremely rare opportunity to acquire a very well-established and successful boutique awardwinning 12-room motel in central Yeppoon. Offered as a freehold going concern the motel is set within a beautifully manicured and extensively landscaped setting that is fully irrigated and easy to maintain.

Included in this offering is a stand-alone substantial and extremely well-presented four-bedroom manager’s residence with expansive views over the motel gardens and swimming pool. Coral Inn Boutique Motel is an extremely well-regarded award-winning business and is rated 4.5 star by the Queensland Tourism Industry Council in the category of Hosted Accommodation and is fully eco-certified.

Yeppoon is a superb Queensland coastal town only 30 mins from the major regional city of Rockhampton. A huge plus is its close proximity to the Great Barrier Reef and only 30 mins by ferry to Great Keppel Island. This is a unique opportunity to buy a business that is a proven performer, substantial stand-alone manager’s residence and is easily run by a couple.

Very profitable business netting over $300k

Large 4 bedroom manager’s residences suitable for families

Ideal coastal location in a growing community

Proven business

Superb presentation with nothing to spend Strong nightly tariffs and occupancy

NATHAN EADES BROKER +61 448 339 920 nathan@resortbrokers.com.au

955 649 nathanb@resortbrokers.com.au

Ideally located opposite Broadwater, this Management Rights business boasts a high net profit of over $81,000 and a solid body corporate salary of $52,785. The property is a three-story, walk-up complex, comprising 36 units, with 23 in the permanent letting pool, six owner-occupiers and seven outside agents. Facilities include a swimming pool and barbecue area. With a buzzing cafe culture, bars and retail hub nearby, this easy-to-operate property is the perfect opportunity for a solo operator or a two-person team looking for a beach lifestyle business. Combined with a manager’s residence, low-maintenance grounds and a positive body corporate committee, this property is a must consider. Low owner occupier complex No set office hours Strong net profit with further growth Minimal maintenance gardens and facilities Two-bedroom and two-bathroom spacious manager’s residence Body corporate salary accounts for 60 per cent of the net profit

Country Pathfinder Motor Inn Dalby,

Boutique leasehold motel in rural Dalby

Exclusive to ResortBrokers is your opportunity to purchase a well maintained 16 room boutique leasehold motel in the CBD of rural Dalby. A farming town through and through, Dalby has grown year on year to become a powerhouse in the energy sector. Mining, oil and gas, along with renewable energy projects such as wind farms and solar all have bases in and around the Dalby region. As a result, a high volume of workers find themselves spending Monday to Friday in motel accommodation. The corporate and leisure sectors also drive the economics of this dynamic little business with many weekends fully booked. Having survived a couple of tumultuous years with drought, floods and COVID, the business is once again on track and growing in the right direction. The 16 large ground floor rooms present in excellent condition, with regular maintenance and upgrades ongoing. Undercover parking at your guest’s door step is certain to please. The current owners offer room service dinner and breakfasts and supply packed lunches when required. The location is opposite a shopping centre with fast food outlets and cosy restaurants, allowing guests the freedom to choose to either dine in, or eat out.

Central CBD location off highway

Perfect starter motel only 16 rooms

Large rooms with undercover parking

Large manager’s residence

Regular repeat clientele

Continual improvement post-COVID

Small courtyard with ambient street appeal

Room service breakfast and dinners

The Countryman Motor Inn Dubbo, QLD

High-performing freehold going concern with development potential

Comprising 22 rooms, of which half are newly-renovated plus a well-performing restaurant/cafe, this is an opportunity for the astute buyer. Situated within the centre of town and located off the Mitchell Highway, this motel is positioned only a short walk to the city centre and all amenities. Its central location makes it a popular choice for travellers and professionals alike.

With the adjacent 350sqm block of land for sale, there is a huge potential upside for the incoming operator to double or triple room numbers and steer this business into its next phase of commercial life.

Freeholds are in high demand in today’s market and an opportunity like this will not last long.

High adjusted net profit of $584,530 in 2022 Additional land for sale in the front corner of the site Situated in an ideal central location, close to all that Dubbo has to offer Freehold going concern opportunity in centre of Dubbo with development potential Restaurant staff happy to stay on or short-term lease of the restaurant Property inspections are by appointment only

Property Profile

It’s a dog’s life

It’s Australia’s first AC Marriott – named after the founder of AC Hotels, Antonio Catalan – designed to celebrate the beauty of classic modern design with its European soul and Spanish roots. The AC Hotel by Marriott Melbourne Southbank also comes with extra bite, with the acclaimed Peter Rowland Group opening Sorolla and Bar Triana. Even better? As Christine Retschlag discovers, you can dine with your dog with a menu just for pets.

Words_ Christine Retschlag

First, a confession: as an adult, I have never owned a pet. This makes me possibly the last person on the planet qualified to select from tonight’s restaurant menu what a dog may wish to order for dinner. Would Rex like the Galletas of Sweet Potato, Fennel and Spelt ($9) or perhaps the Sashimi de Pollo with Chicken Sashimi, Peas and Chamomile ($12)? Or would he prefer the Tartar de Carne – a Beef Tartare, Parmesan and Pasta ($14), second only to the vegetarian option of Veruras of Quinoa, Dutch Carrot and Bell Pepper ($11). And let’s not forget the La Paleta dessert: Banana, Peanut Butter and Olive Oil ($11), all served in exclusive designer dog bowls.

I am dining at Sorolla on the seventh floor of Melbourne’s new AC Hotel by Marriott and in which head chef Ryan Flaherty has curated a special menu... for dogs. (A point to note: while dogs can’t eat in the actual restaurant, they can eat in the adjacent lobby or bar). So delicious are these dishes I almost forgo the human menu in favour of the canine Chicken Sashimi. It’s a sign of the times, right down to the dog bed strategically placed near your table. Feeling like a night in? You and your pooch pal can retire to your quarters and order room service. Yes, it’s a dog’s life, but not as you know it.

Located in one of Melbourne’s premier events, arts and entertainment precincts, the hotel features 205 rooms and suites – there’s a floor dedicated to dog rooms and guests pay extra for cleaning. Boasting sweeping views of the city skyline, notable neighbours include South Wharf precinct –Australia’s largest urban renewal project – on its doorstep. DKO Architecture, in collaboration with Capital Alliance, designed this shimmering hotel with its geometric glass façade to create a bold architectural presence within the Fishermans Bend skyline.

The story which unfolds inside is just as fascinating. Boasting an industrial chic vibe, inside it’s all muted Melbourne greys with natural stone tiling, warm textured timber, metal details, soft layers of drapery and brass accents. Its signature king suites come replete with a free-standing eggshell bath and rain head shower from which you can enjoy the Greek Korres amenities. (This is Melbourne, after all). Dyson hairdryers and straighteners are also notable features, along with the soft-as-clouds bathrobes that will make your pooch pout with envy.

There’s an outdoor infinity-edge swimming pool spanning the width of the building (dogs are allowed on the pool deck but not in the pool), pool bar Bar de Buceo, a 24-hour fitness centre, and a meeting and event space.

But arguably it’s the brand’s signature AC Lounge, which acts as a co-working space during the day, and sophisticated social hub during the night, which is the key feature with its lavender cart where you can scoop up a calico bag of scent to use later in your bath or under your pillow.

Not to mention the nightly gin cart where inhouse guests are afforded a complimentary G&T, including the signature AC Gin served in a special glass designed to heighten the taste, aroma and palate experience. Would your dog like a cocktail? How about the Dirty Mutt-tini crafted from one cup of fresh water, half a cup of beer broth, and garnished with a little beef meatball. From here, it’s a comfortable cha cha into the adjacent Bar Triana before sashaying a few metres along into Sorolla.

Owned by Capital Alliance, Melbourne based diversified mixed-use real estate developer and investment company, this “lifestyle brand” hotel marks Marriott International’s nineth hotel in Melbourne and the third new hotel to open in the Victorian capital over the past 12 months.

But what would Rex make of all of this fuss? Chef Flaherty admits even he was surprised when first asked to design a menu for dogs.

“Once the initial shock wore off it was really fun to write a pet menu. I wanted to stick with it being a bit Melbourne, so there had to be a vegetarian dish on the menu. It’s the kind of menu where pets might want to eat the same as their owners,” he says.

In fact, according to the chef, we humans could order from the pet menu and eat everything on it. As long as we don’t expect any seasoning.

“Instinctively, as a chef, you just want to season a dish but with pets there is no real need. In my head what I’m doing with the dog’s meal is like the old school meat and three vegetables. I care about the presentation but I don’t know if the dog cares,” he says.

Chef Flaherty says a lot of research went into curating the menu, avoiding the obvious chocolate and cooked meats, but serving up pasta and raw meat, with the pasta and steak tartar meal proving to be the most popular with pets.

“It’s something everyone can relate to. At the end of the day, people order something the dog likes. I never stick around to see if the dog eats it or spits it out. I don’t want to know if the dog hates my food.”

More bite than bark? You be the judge. END

What’s Cool In The Accommodation Industry

From “Zero Star” hotels to $60,000 beds and tiny snug rooms in between, Director of New Developments and Hotels Tim Crooks dives under the doona to check out the latest trends.

The World’s Best Sleep

Some travellers claim they will pay anything for a decent night’s sleep. But is $60,000 a snooze too far? Not according to Portugal’s Hastens Sleep Spa Hotel which claims to offer the world’s best sleep experience. The 15-room boutique hotel in Coimbra takes its name from its expensive mattresses which are guaranteed to last 50 to 100 years and are handcrafted from cotton, wool and horsetail hair. The linen in Hastens beds is said to remove static build-up from your body to enable more positive energy for sleep.

cbrboutiquehotel.com/en/hastens/

Tim Crooks

m: 0417 544 562 e: tim@resortbrokers.com.au

Snug Rooms

We accepted the challenge and can confirm it’s like sleeping in a luxury train suite. Proving that small does not mean you have to relinquish luxury, the Ovolo South Yarra has released Go Go Snug rooms, ideal for those on the “go go”. Ideally suited for solo travellers, these lavishly fitted madeto-measure spaces pack a big punch, while embracing all of the sass and sophistication for which the funky Ovolo brand is renowned. Among a long list of room features, you can expect a queen bed, 40-inch 4K UHD smart TV, bathroom with shower, mini-fridge, full-sized mirror, underbed storage and hanging racks. Measuring on average 15 square metres, you can feel smug in your snug with a price tag to boot, starting at $199 a night including free mini-bar and breakfast.

ovolohotels.com/ovolo/south-yarra/rooms/go-go-snug

Zero Star Hotels

Yes, you read that correctly. European conceptual artists Frank and Patrik Riklin and hotelier Daniel Charbonnier have been making international headlines since 2008 with their “Null Stern Hotel” set outdoors in sensational Swiss surrounds, without walls or a roof, and where “the only star is you”. Now, they’ve taken the concept one step further with their “anti-idyllic” Zero Real Estate suites, in not so divine destinations such as service stations, designed to actually keep guests awake so that they can ponder the state of the world.

nullsternhotel.ch/2022.html

Platinum International Toowoomba, QLD

Outstanding investment opportunity, first time to market known as “The Best in the West”

ResortBrokers is excited to bring to market for the very first time, this exclusive and highly coveted motel in the ever-growing region of Toowoomba, Queensland. Built in 2007, the Platinum International Motor Inn comprises a mix of beautifully presented accommodation options. There are 43 studio suites, 6 spa suites, 2 twobedroom apartments and 1 one-bedroom apartment with spa. Set on 6000sqm, there are 80 car parks and bus parking, plus a newly refurbished restaurant and cocktail bar. Other facilities include a pool and spa, onsite fitness centre, barbeque area and a spacious function/meeting room.

The Platinum International Motor Inn attracts a strong mix of leisure, corporate and workers from diverse industries to the area. It enjoys good repeat clientele and runs at consistently high occupancy.

This well-presented motel has strong forward bookings and is well placed to enjoy the continued demand in regional travel.

Highly experienced tenant in place Strong 6 per cent triple net yield 52 unit motel

Large 6000sqm block with ample parking Outstanding street appeal opposite major shopping centre Recently refurbished restaurant and cocktail bar Spacious conference room for up to 80 people

Quest Joondalup Joondalup, WA

90-key leasehold apartment hotel in Perth’s northern growth corridor netting over $540k

This modern and bright Quest apartment hotel is now being released to the market, having been opened in November 2019 in the northern growth corridor of Perth.

Comprising a 90-key, 6-level leasehold apartment hotel specifically built to Quest specifications, this property has rapidly gained market share, despite COVID restrictions, and is now generating revenues above $4,000,000 per annum, and net profits over $540,000.

The 2022 hotel occupancy was above 67% however the business is rapidly outpacing this in the 2023 financial year, with current 2023 occupancy sitting at 88% so the future is looking very bright for this Quest hotel.

There is a long lease in place for an initial 15-year term, with three further five year options, and is currently in its third year of the initial term. Market rent reviews are staged every five years.

Newly constructed modern hotel Part of the prestigious Quest brand Long 27 year lease available Excellent location in large satellite city

Strong growth metrics 90 keys with diverse configuration options

Property inspections are by appointment only

Island View Motel

Townsville, QLD

This motel has it all - strong occupancy, solid tariffs and massive residence

This leasehold motel offers the perfect proposition, with recent refurbishment completed, all the hard work has been done to operate right now.

Located in the popular suburb of North Ward, this property has maximum exposure with views spanning across to Magnetic Island, the popular Strand and Townsville City. Island View Motel comprises 24 rooms spanning across dual buildings offering garden or ocean views. The ground level consists of a reception area, back office, laundry and large commercial kitchen.

The motel has easily maintained facilities with a salt water swimming pool, outdoor bar and deck dining area. The entire property benefits from a 14.4kw solar system to offset the energy operating costs.

The restaurant is currenty under-utlilised, this would offer an upside for the business to increase the net profit.

The 3 bedroom owner’s residence is located above the reception, boasting stunning views. The residence includes a walk-in wardrobe and features a large open-plan kitchen/dining area. The residence is fully air-conditioned and is spacious enough for a family or a couple to have extra space for visiting family and friends.

Solid business with new 30 year lease

Great mix of clientele and repeat business

Fantastic views overlooking the Strand and Magnetic Island

All rooms have been extensively renovated in 2020/21

Spacious owner’s residence above reception with fantastic views

Restaurant opportunity to increase net profit

Easy-to-manage facilities including a pool and outdoor bar/deck

Hotel Provincial Ballarat, VIC

Sensational award-winning boutique hotel and restaurant with outstanding event facilities

ResortBrokers has been appointed exclusive agents for the sale of the leasehold business of the Hotel Provincial in Ballarat, Victoria. Ballarat’s heritage-listed Hotel Provincial was built in 1909 in a grand Edwardian style. In 2018, it was transformed into an award-winning boutique hotel, and a sophisticated European inspired restaurant. The hotel has been exquisitely renovated in a French provincial style, while retaining its art nouveau architectural character, with striking domed turrets and elaborate exterior fit out. No expense has been spared in the restoration of this imposing building with the highest quality fixtures and fittings used throughout. No detail has been overlooked with any new operator being able to take advantage of all the hard work and dedication that has gone into the creation of this ‘one of a kind’ accommodation venture. Along with the beautifully revamped interiors and restaurant, the hotel showcases the work of local artists within its corridors. The business includes the hotel and restaurant’s exceptional team, headed by an experienced general manager making it a highly tuned operation providing world class lodging and dining.

Accommodation options include a selection of 23 one and two-bedroom residences and suites

The 55-seat stunning dining room provides a relaxed and elegant dining experience Several event spaces with thoughtful and flexible options

Lease term 18 years

Multi award-winning property

Showing strong forward bookings with an upward trajectory

Charming alfresco courtyard featuring a custom-designed cocktail caravan and fire pit Opportunity for a lifestyle change and business opportunity in Ballarat, home of the 2026 Commonwealth Games

+61 477 882 210 trudy@resortbrokers.com.au

+61 412 277 804 glenn@resortbrokers.com.au

IF T HE

North Pole WERE A MOTEL FOR SALE...

SA N TA

WOULD BE LISTING WITH

ResortBrokers

ResortBrokers wishes all our clients a very merry Christmas, and we look forward to working with you in 2023.

ho ho ho

YOUNG MARISSA WITH PUP FERGIE

IAN & PUP HUMPHREY

DEBBIE & PUP TOBY

KELLI WITH PUPS CHESTER & BUDDY

JOHN & PUP RILEY

TIM & PUP BUDDY

CHENOA WITH KITTY COCO & PUP LENNY

PAUL & PUP GARY

GLEN & PUP HARVEY

RYAN WITH KITTIES SAMPSON & BELLA

TRUDY & PUP WINSTON

JESS, JOSH & PUP LEVI

TODD & PUP WALLY

TIM & PUP SNOOPY

GLENN & BIRD NIBBLES

ALEX & PUP COCO

DZUNG & KITTY MIMSY

NICHOLA WITH PUPS MILDRED & NORMAN

VASA WITH PUPS KEVIN & GEORGE

ELLEN & PUP FREYA

NATHAN & PUP BILLY

JEFF & PUP MOLLY

SHANE WITH PUPS CARLY & LILY

Industry Chat

Industry Predictions for 2023

There would barely be a person on this planet who didn’t wish they’d had a crystal ball in the past few years. And while we can’t accurately forsee the future, we can interpret key signals pointing to what’s in store.

Christine Retschlag talks to four key industry figures about their predictions for 2023.

Australian Social Demographer

In 2023, business hotels are likely to deliver even more digitisation, more DIY, and more efficiencies in order to ensure survival. Nothing in the past 30 years compares with the seismic shift that has defined the post-pandemic hotel experience. Gone is the courtesy newspaper, in some cases the mini bar, and in most cases the in-room dining paper/carboard menu. In has come visibly fewer staff, QR codes to access room service, multichannel TV-andstreaming services that have to be “learnt” to be used, mood lighting that isn’t always simple and/or obvious to turn off, bathroom and shower systems that seem to require an understanding of plumbing logic to operate, and the room service delivery fee.

The recent 75 basis point increase in the US benchmark rate, and more hawkish commentary around future rate rises, means the outlook for a higher cash rate setting in Australia has strengthened. Upon the announcement, the US dollar strengthened against most currencies, including the Australian dollar. This will result in more expensive imports, further compounding our inflation problem. For the local tourism sector, a weak dollar, coupled with high airfare prices and less discretionary spending capacity means more Australians are likely to holiday locally this summer. Our weak currency may also encourage foreign tourists, especially given energy price issues in the UK and Europe this winter.

Bernard Salt

Leading

Anneke

Commercial Property Research Expert

Phillipa

Harrison

Managing Director, Tourism Australia

At Tourism Australia, we are full of positivity about what lies ahead for Australian tourism next year and beyond. There is no doubt that our industry has been through the most challenging time in its history in recent years, but with travel steadily returning to normal levels, the future is looking much, much brighter. In 2019, Australia’s tourism industry was worth $126 billion annually in overnight expenditure from 117 million domestic trips and 9.5 million international visitors. We never expected recovery to happen overnight, but international demand for Australian holidays remains strong and we expect inbound numbers to normalise towards the end of 2023.

Barge Consultant and Commercial Property Industry Veteran

The best of times and the worst of times are all times of opportunity. The pre-COVID trend of more capital than assets will be flipped and we are already seeing it as higher interest rates, inflation and currency instability causes private equity, fund managers and IRR driven investors to pause to recalibrate strategies. We are also going to see more of our hotel assets converted to residential as new construction costs increase up to 40 per cent in some key markets. The new supply pipeline will continue to be delayed, reduced and abandoned for the foreseeable future. This will further assist profitability. But as I have seen more than 50 years in the industry, readjustments are inevitable for new opportunities to emerge and growth and attractive profitability to bounce back.

Peter

Blue Chip Noosa Management Rights

Prime blue chip Management Rights, Noosa Heads Qld

This highly rated upscale 4 star management rights business is located in a prime location in Noosa Heads, Queensland. With ocean and river views from many of its stunning apartments and a short stroll to Noosa Main Beach, and the famed cafe, restaurant and boutique shopping strip, known as Hasting St. Noosa has been awarded UNESCO biosphere status and designated a world surfing award, hosting numerous sporting events including Australia’s largest triathlon and the Noosa Festival of Surfing making Noosa Heads a year round in-demand destination.

This fantastic property comes with a stylish manager’s residence, a separate reception building and a stunning grounds and heated pool and spa, with no fixed office hours and a team of dedicated staff ensuring this business continues to grow and prosper.

Confidentiality conditions will apply and intending purchase will need to demonstrate their capacity to purchase such a business and be fully qualified by the listing agents prior to being given access to documentation.

Good body corporate salary

Long agreements

No fixed office hours

Stunning property and grounds

Stylish 2 bed 2 bath manager’s residence valued at $1.2m

Opportunity to grow letting pool

Great resort team in place

Best in class business systems in place

Property inspections are by appointment only

+61 412 277 804 glenn@resortbrokers.com.au

Quest Cannon Hill Cannon Hill, QLD

Brisbane Quest opportunity trading incredibly well and still upside galore

The Quest Cannon Hill business offers a unique opportunity to become associated with the Quest brand, one of the most successful franchise systems in Australia. Featuring 50 apartment/100 key serviced apartments comprising studio, one, and two bedroom apartments. FY22 resulted in a net profit of $538k with 6 sluggish months of trade due to COVID. The 9 months of 2022 has seen the income grow significantly showing there is plenty of upside to come.

The property opened in July 2018 and most of the staff have been long term loyal employees and are highly skilled. There is still approx 21 years left on the initial lease including options. The new owner will be hands on in the business and looking to continue to drive this property to reach its potential as Brisbane creeps closer to the 2032 Olympics.

FY22 net profit of $538k

100 key modern apartment complex only 4 years old Exciting opportunity to join one of Australia’s leading franchise brands

Long lease with approx 21 years remaining Ongoing business support from the Quest franchise team Very little competition in the local area

On The Market

A year of mixed fortunes

Words_ Trudy Crooks, Managing Director

Despite bad news in the headlines, there’s plenty of good news for our industry

They don’t call it the silly season for nothing — and from what I’m seeing this Christmas is going to be crazier than usual for all sorts of reasons.

First, the bad news. The global economy is heading for a cliff, the cost of living is hitting the roof, and there’s a war in Europe, which other than being awful in itself is spiking prices at the bowser here at home. Everywhere we look, it’s wall-to-wall doom and gloom.

And yet…

Our vendors are looking ahead to a bumper Christmas. As we move into what’s shaping up to be one of the busiest festive periods on record, property owners and investors are looking back on a very strong trading year in 2022.

So, what gives? That’s what I’m getting asked a lot these days — how’s the market holding up? Very nicely, actually. But why? Well, there are a number of reasons.

Firstly, inflation.

This is forecast to peak at just over 8% in the December quarter of 2022. Strong inflation creates a great opportunity for sellers. MRs are businesses where costs can be passed on directly without impacting bottom lines.

For most MRs, salaries increase in line with CPI — this is very unique and one of the reasons it is such a popular model with banks. Strong salary growth is also attractive to new buyers, making now a pretty good time to sell.

For other accommodation models, having travelled the country and met with vendors in every state over the past couple of months, I’ve found the vast majority have been able to move their tariffs in line with rising costs.

Based on recent inspections, many owners have been able to pass on significant cost increases with little to no pushback from guests.

Another driver is our Aussie dollar.

Against the greenback, it’s now around 10 cents lower than recent historical averages, which has two positive impacts for the accommodation industry. First, it makes for attractive

market conditions for international buyers. Second, it makes overseas travel more expensive for Aussies, meaning we’re still riding the domestic tourism boom we’ve been enjoying as we’ve emerged from COVID lockdowns. Domestic tourism spending is up by $1.9 billion on pre-COVID levels, with Queensland being the main beneficiary of those extra tourist dollars — we’ve seen a 64 per cent increase in the three years to August 2022, according to Austrade’s Tourism Research Australia. Additionally, household savings peaked at over 20% during COVID but have returned to their pre-COVID level of under 10%. In short, there’s still a lot of local money splashing about.

All in all, while the “new normal” has arrived with some anxiety in tow the property market is full of prospects and potential for investors.

Having settled 48 properties to the value of $100 million in the first quarter of this financial year, the ResortBrokers team is actively delivering results for clients across the country. As in most challenging circumstances, silver-lining opportunities are there for those who seek them out. END

New Kid On The Block

“All business transactions are about people. One of my mentors told me something I’ve never forgotten — most people don’t find a better product, they find a better salesperson.”

A career in the car industry beckoned for Miguel at a young age — his father and grandfather both worked in the trade as a financial controller and mechanic respectively. Miguel got his start working as a tyre fitter while still in school and landed his first major job as a quality assurance inspector for Mitsubishi Motors in Adelaide in 1991. A move back to his native Brisbane followed in 1994 when he took up a position at Doug Barton Mitsubishi in Wynnum becoming the youngest new vehicle sales manager in the country at the age of 21.

In 1998, he traded the city for surf taking up a managerial position on the Gold Coast with the Von Bibra Motor Group. He helped build the business into the state’s top Honda dealership, and later

the country’s top Daewoo franchise.

In 2001, he switched to Grand Motors Toyota where he became general sales manager at the age of 27.

“Car sales is a highly competitive industry,” he says. “It taught me that to excel in that pressure cooker environment you need to be a consistently high performer.”

In 2003, Miguel made a sideways move within the automotive industry from sales management to finance.

He found success despite an ever changing legislative and compliance environment that drove many from the industry.

Miguel was right at home with complex banking documentation and legal contracts, assisting his clients in all the financial aspects of putting their dreams in their driveways, in the most cost-effective way.

While working fulltime, Miguel studied financial planning at RMIT.

Miguel hopes to bring his finely tuned skillset to his new role at ResortBrokers. “I’m looking forward to using my sales experience to my clients’ advantage whether it’s to buy, build or sell their properties and accompanying businesses,” he says. “My background in finance also means I know my way around a profit and loss statement and balance sheet.”

Transitioning to the accommodation sector will be a natural fit for Miguel. Outside of his family, there’s nothing he loves more than travelling.

He caught the travel bug from his mother, who fell in love with Spain when she backpacked throughout Europe in her youth. (Miguel says this explains the odd fusion of his Spanish first name and Italian last name!)

His travels have taken him to every continent except Antarctica. Miguel and his family have just returned from Italy, his father’s homeland, where they spent two months living la dolce vita. Getting around was no hassle as Miguel speaks conversational Italian and Spanish.

He’s also a passionate scuba diver, having explored sunken World War II wrecks in the shark sanctuaries of Palau, the ocean reefs and freshwater cenotés in the jungles on the Caribbean coast of Mexico and the tropical islands in the remote north of the Solomon Islands.

Miguel has lived in most parts of Australia, from Brisbane and the Gold Coast to Darwin, Adelaide and the Northern Rivers, and has bought, renovated and sold properties in Queensland, New South Wales, South Australia and Italy.

He bought his first place in Beenleigh at the age of 25 and flipped it for six times the value within 10 years.

Outside of work, Miguel is a dedicated family man whose life revolves around his wife, Tahlia, and two children: 10-year-old daughter Miela, and 8-year-old son, Luca.

Turning 50 next year, Miguel is thrilled to join the team at ResortBrokers where he hopes to bring his passion for travel, property and business to work for the benefit of his clients. END

MIGUEL BOZINA BROKER, GOLD COAST & NORTHERN NSW

A successful three-decade career in automotive sales management and financial services paved the road for Miguel Bozina to join ResortBrokers in motel and caravan park sales. Meet our new broker for the Gold Coast and Northern Rivers area covering everywhere from Ormeau to Grafton.

Tully Motel Tully, QLD

Quality leashold business on Cassowary Coast

Located on the vibrant and popular Cassowary Coast, the Tully Motel has all the elements of a high-performing leasehold business.

With a high net profit of $243,198, this motel is a great opportunity for the astute operator. There is nothing more to spend for the incoming lessee with rooms undergoing continual refurbishment and 12 bathrooms recently renovated. Most air-conditioning units have also been replaced over the past five years.

There is a huge potential upside with the licensed Plantations Restaurant located onsite. The restaurant is a local favourite and can be used to cater for special events of up to 50 guests. This is a huge opportunity to further increase the net profit as well as being a major drawcard to guests which will drive the occupancy rates.

With the current owners consistently improving the business year-on-year, the time is ripe for new owners to take over and reap the future rewards.

Only motel in town

Ideal beginner’s motel, easily managed by a couple Highly sought-after business on Cassowary Coast

Experienced staff to assist with transition Prominent, highly visible main road location with easy direct access Consistent corporate/government/industry trade and diversified highway customers

High turnover and net profit

Property inspections are by appointment only

Strong solid platform which constantly performs with room to grow

This is an opportunity to secure the leasehold of a high performing motel located in the popular Nathan Street precinct which is within close proximity to the major shopping centre in Townsville.

Located on one of the main thoroughfare roads into Townsville (with daily passing traffic totalling 34,933), it is unaffected by noise but just moments to all amenities such as the Townsville University Hospital and major shopping centre.

It is the perfect location for holiday makers or for corporate workers and hospital guests looking for an overnight or longer-term stay. It has the advantage of being an approved motel for the PTS (Patient Subsidy Scheme) with hospital guests providing stability of income as the motel is the nearest accommodation to the hospital and there is no competition close by.

The 27 room property features a variety of air-conditioned rooms ranging from queen, queen/single, family and a three-bedroom unit that sleeps up to 15, which is very popular for large gatherings such as sporting, school and family groups.

Offering a strong platform which has constantly performed well, this motel can be easily operated by a couple and offers a spacious three-bedroom residence located across from reception.

Growing large net profit

Good quality accommodation configuration

Approved PTS Patient Travel Subsidy scheme motel and the closest in proximity to the Townsville Hospital

Lease agreement currently 21 years can be extended

Strong solid business which keeps perfoming in growing Townsville

Potential to grow business with various possibilities

Good consistent staff who have been part of the team for many years

Property inspections are by appointment only

Ocean Boulevard Alexandra Headland, QLD

Spectacular beachfront short-stay complex at Alexandra Heads

Enjoying one of the best seaside locations on the Sunshine Coast, Ocean Boulevard sits in a prime position along Alexandra Parade, mere moments to the patrolled beaches, surf club and extensive parklands that surround this popular holiday complex. Sunshine Coast tourism continues to boom with strong demand for convenient and neatly presented short-stay accommodation being sought after by domestic, national and international travelers.

The management rights and associated real estate to Ocean Boulevard will be a highly coveted acquisition for an experienced couple or management team. Boasting 34 quality apartments, with 26 in the on-site pool, this business generates a strong net income over $280,000 p.a. and is backed by long agreements and established business practices. Coupled with efficient and friendly management, good relations with all lot owners and high return visitation this is a fantastic and reliable business and a very special place to call home.

Set up for smooth operation it has a freehold reception/office (14sqm) and a modern, ground floor manager’s unit spanning 101sqm offering 3 bedrooms, 2 bathrooms, spacious living and beach views from the balcony.

Beautifully maintained and efficiently run holiday complex Building comprises 34 ocean view one-bedroom apartments Short-term letting pool has 26 modern units

Facilities include check-in reception and office, resort pool and communal BBQ Solid body corporate salary of $79,225 p.a. with CPI adjustment

Large ground floor three bedroom, two bathroom manager’s unit with ocean view Opposite patrolled beach and parklands with skate park and playground facilities behind Accessible to local surf club, cafes, restaurants, bars and boutiques along Alexandra Parade

Cairns Southside International Cairns, QLD

Unique Cairns freehold motel with development opportunity

The sale of the Cairns Southside International Motel is a truly rare and exciting opportunity for an astute buyer to secure and steer this freehold going concern business into its next phase of commercial life. Freehold properties of this calibre are highly sought and rarely available.

Situated in an exceptional location spanning 4009sqm, just south of the CBD, it features a 62 room motel with guest facilities including restaurant, bar, swimming pool, on-site parking and welcoming reception for check-in.

This opportunity boasts incredible upside potential with the option to acquire two adjoining blocks creating 5371sqm of prominent land situated just a short distance to the Cairns CBD, major tourist destinations and the waterfront.

62 room motel with 3-4 star rating

Variety of singles, doubles and family rooms Prominent 4009sqm (1 acre) corner block

Cairns is Australia’s fastest growing tourism market with visitation rates up 42% Swimming pool, restaurant with large bar, tour desk and guest laundry

Prime suburban site in proximity to major amenities and tourism destinations

Two adjoining blocks offer 1362sqm for developing 20-30 additional rooms (STCA) Capitalise on the tourism and corporate travel boom in FNQ

The optional acquisition of two adjoining blocks at 13 & 15 Herries Street, offers significant upside potential by adding 20-30 more rooms (STCA) over the combined 5371sqm site.

Genuinely rare to market, the acquisition of Cairns Southside International Motel presents a fantastic opportunity to get in before international tourism commences with wide appeal to franchisees and experience motel operators.

Industry Insight

Syndication Nation

At its core, syndication is a simple concept: several partners coming together to collectively purchase a business. And while there are many benefits of syndication, there are also some challenges of which to be aware.

TDK Management, which is headed by Troy Edwards, Damien Windle and Kelvin Cotter, own and operate multiple permanent residential Management Rights.

Edwards says their model is similar to other syndicates with the exception that they provide a supervising mentor who can serve as a link between working and silent partners.

Syndication enables the working manager to live in a manager’s unit, receiving a good salary as well as a percentage of the Management Rights’ net profit paid monthly.

“For a little extra responsibility and workload, the working manager can receive a higher return. Investing with a syndicate allows the purchase of a much larger Management Rights, with higher net incomes, hopefully generating a higher return-oninvestment,” he says.

“You don’t have to work alone as the partnership may engage additional

part-time staff. The working partner can also rely on TDK for mentoring, and syndicate partners are very often exmanagers with their own experience.

“Being able to secure highly sought after off-the-plan (OTP) MRs for the first time is also a possibility given the wealth of experience of TDK and other partners in successfully launching OTPs in the past”.

A barrier to entry in the syndication of Management Rights largely revolves around the cost of buying – you generally need around $100,000 of equity to substantiate a share of the investment.

In regards to selling, most partnerships require a long-term commitment, with working managers needing to commit for a minimum of three years, according to Edwards.

“Success is all about the 3 Ps – people, process and product.

Engage good working managers, ensure the partnership has good processes, and purchase an OTP Management Rights or a successful going concern business from a reliable broker,” he says.

“With product you are looking for an income of $400,000 and above and preferably a high letting pool, with a good balance of income between Body Corporate salary and letting income. We are always looking for new working managers.”

PCS Finance founder Steve Burton, whose company also specialises in Management Rights, prefers to use terminology other than “syndication”.

“We act as a conduit for partners to come together to purchase and finance a business. We streamline the process,” he says.

“They are business investments, and each partner needs to be across the running of the business.

“There is nothing new about business partnerships, but as the size and price of Management Rights has increased substantially over the years, purchasers have had to combine resources to buy larger ones.”

Burton says given Management Rights could be $5 million, $10 million or even $30 million, the average manager couldn’t afford to go it alone, citing the average life of a partnership between five to 10 years.

When it comes to buying into syndicates, most Australians automatically think of racehorses, or even a weekly Lotto ticket. But syndication is a model also popular in the commercial property industry.

“It’s pretty pointless entering unless you have a few hundred thousand dollars.

“You do it because you can expect better returns than having your money in the bank or buying shares. Unless the return-on-investment is above 15 per cent, a syndicate is unlikely to receive interest from investors.

“New players need to get into the industry first and gain experience by operating their own smaller Management Rights, before investing and running larger syndicated businesses . It is not social security, there are no guarantees.

“Permanent Management Right have been more volatile recently, mainly because owner occupiers have been moving into investment units and lettings pools have decreased in some

situations. But holiday complexes are doing really well now that we’re coming out of COVID and domestic tourism is booming. That should continue for a few years to come.”

“I am often surprised when I meet existing partnership investors. When I ask about return on equity, I get a puzzled look and a shrug of the shoulders. I am also surprised to learn that in many cases, partnerships are formed to purchased large Management Rights with the working partner having no prior accommodation management or similar experience.

“For me, the single most critical component of any partnership acquisition is to identify the right managing partner. Get that wrong and the risk profile of the transaction will rise significantly.”

“However, armed with grounding

the fundamentals, neither opportunity should cause alarm or present unacceptable risk to potential purchasers or investors,” he says.

Phipps, who personally invests in a wide range of syndicates, says his experience has yielded him between 20 and 25 per cent return on his investments.

“I think they are one of the lower risk business models out there. But with interest rates going up, we will see these returns start to fall,” he says.

“Our average investor has $300,000 tied up in a building. You don’t want a cast of thousands and be in a syndicate with 25 people. The more partners, the more chance of dissent.

“What we do is a match-making service to determine ‘will these people get on with each other?’” END

Mike Phipps Finance director Mike Phipps believes that there can be a general lack of understanding and prudent risk analysis when it comes to purchasing off-the-plan Management Rights.

in

Prepare for tomorrow, today

When I started with ResortBrokers a year ago, the industry was still emerging from COVID. Uncertainty was in the air and multipliers were soaring. Real estate prices were skyrocketing thanks to the great migration from the southern states - over 50,000 new residents flocked to our state in the year to June 2022.

While management rights operators felt the capital growth in their real estate, many of these new residents moved into their investment units creating downward pressure on letting pools. Some operators saw significant drops in their property management stock, which impacted net profits. This had a knock-on effect with many operators preferring to consolidate and stay in their businesses rather than list them for sale, contributing to the lack of supply in the market. Eager cashedup buyers jumped on good opportunities extremely quickly, with simple demand vs. supply increasing multipliers significantly across all asset classes.

Fast forward to the new normal of 2022. We saw the first interest rate rises in over a decade to curb ballooning inflation amid economic turmoil both here and abroad. While interest rates are still at historic lows, it’s worth noting management rights is somewhat unique in this space because it’s one of the few industries that sees body corporate salaries rise annually in line with CPI. Coupled with rising rents, and subsequently rising rental commissions, holding a management letting rights business continues to be an exceptionally strong proposition. So, what does this mean for buyers and sellers?

Unlike residential real estate which has definitely peaked, the management rights market is still hot, especially in certain asset classes. For instance, high net income businesses are still seeing near record multipliers. Only last month, Tim Crooks, our Director of New Developments Nationwide, and I sold a city based MLR for 6.9×. Smaller complexes are also holding the line, especially the add-on “business only” businesses. I sold a city fringe complex for 5.5× in September. So, the story from a vendor perspective is that if you’re looking to capitalise on a buoyant market, it’s best you talk to your broker about selling today, as no one can predict the market tomorrow.

Undoubtably, the economy and rising interest rates will continue to have an effect. This is where the ResortBroker’s

team comes into its own, delivering objective advice, feedback and a genuine plan to get to settlement. Our Managing Director, Trudy Crooks, often talks about ResortBrokers being “brokers who settle” rather than “brokers who list.” This couldn’t be truer in a changing market. Our national reach and dedication to personalised service means working with vendors and buyers to ensure they’re putting their best foot forward.

For vendors, this means helping prepare businesses for sale, ensuring net profits are maximised, and using industry specialists to help get you there. For instance, using a specialist management rights accountant to prepare the sales P&L helps remove uncertainty and shows prospective buyers the data backs up your sales price. Unclear or inflated P&Ls will always be uncovered in financial due diligence, so addressing any issues upfront makes a business significantly more saleable.

KEY TAKEAWAYS

• The MLR market moves quickly, and so should you

• Line up a broker today to get the jump on your competition

• Residential real estate has peaked, but MR still has plenty in it

Buyer-wise, that means being proactive, getting your industry specialist team together — lawyer, accountant and finance broker — doing your real estate licencing, attending worthwhile ARAMA training, and, most of all, being ready to move quickly. Work directly with your broker so they know what you’re looking for, are comfortable with your buying position, and can act as your advocate. This will help you get the jump on your competition, putting yourself in a position to buy off market. Good brokers will take your requirements and go knocking on doors for you, which we recently explained to a room of hungry buyers at ResortBrokers Buying in a Tight Market – Off Market Deals seminar.

The takeaway is that despite changing market conditions, significant opportunity exists for buyers and sellers. Succeeding in the management rights industry is about utilising the community and working together, which is where the ResortBrokers team excels. With six brokers in Brisbane alone, coupled with over 30 brokers nationwide, we’re ready to help you uncover and realise those opportunities. END

Broker Insight

Our Brisbane broker Frank Matus says opportunity exists for buyers and sellers in a buoyant market — but you have to be nimble.

Words_ Frank Matus

BUYING OFF-MARKET BRISBANE

A select group of potential buyers were invited to this exclusive event at ResortBrokers HQ on 5 October. Joined by associates Silvia Liu of Red Finance and Michelle Lim of Spranklin Law, our Brisbane Management Rights team provided insights into the why and how in a tight market, and how off-market could be the best method of approach.

ARAMA ROADSHOWS QUEENSLAND

ARAMA held roadshows on the Sunshine Coast, Gold Coast, and in Brisbane during September. With superb attendance at each event, ResortBrokers was represented by Alex Cook, Josh Mangleson and our local-area brokers speaking to the ResortBrokers Management Rights Report and current challenges within the industry.

MANAGEMENT RIGHTS MADE EASY BRISBANE

Our Brisbane team led by Nathan Eades took the mystery out of Management Rights with our latest Management Rights Made Easy seminar on 15 October at ResortBrokers HQ.

ONSITE MANAGER AWARDS BRISBANE

On 14 October, we attended the annual OnSite Manager awards. Represented by Tim Crooks, Nathan Eades, and Frank Matus, ResortBrokers took out the Broker of the Year award for the fourth year in a row.

REIQ AWARDS 2022 BRISBANE

On 29 October, the Real Estate Institute of Queensland hosted the 2022 REIQ Awards for Excellence. ResortBrokers was enthusiastically represented by our Operations Manager, Marissa Von Stieglitz.

As industry leaders, we’re always looking to host events to help educate everyone in our network. We also give presentations at Australia’s major conferences.

New South Wales

Following on from our last edition of Informer, we continue our two-part series where we speak to some of our New South Wales brokers about some of the diverse challenges and opportunities in the Premier State.

Debbie Cooper

Broker, South-West NSW

Most popular asset classes?

While some operators struggled to hang on in uncertain times and decided to sell as soon as they could, others took the time to renovate and wait it out. Although I am seeing some exhausted faces most are glad that they waited and are now reaping the rewards and/or going to market with a beautifully presented property.

There is an increase in demand in the NSW southern region for freehold going concerns in both motels and caravan parks. Family-owned caravan parks are becoming harder and harder to source so demand remains robust and is keeping prices high. Leasehold parks remain an affordable purchase for first time operators or others looking to top up their portfolio.

What is the market doing and where do you see it going?

Greg James

Broker, Northern NSW

What was your biggest/best sale in recent times and why?

Colonial Tweed was a hugely successful campaign. We ran an EOI that received 13 submissions, and ended up getting the vendor over $2 million more than their expectations at $13 million. For a park of that size, it also achieved a record yield of 6.8 per cent.

Mantra Quayside was another great deal. It was complex as it was half freehold and half management rights, but we achieved great results for the vendor at $9.5 million. What is the market doing and where do you see it going?

It doesn’t seem to be slowing down. The word from vendors is that they are all at high occupancy, the domestic tourist boom is still kicking on and they believe it will continue for at least three years with many not returning to overseas travel.

Miguel Bozina

What’s driving this?

A domestic tourism marketing push urging Aussies to spend their tourist bucks here. Also, a weak Australian dollar is making overseas travel unaffordable for Australians while at the same time making Australia attractive to foreign tourists.

Most popular asset classes?

Retro and beachside motels are still looking very popular. Those enquiring really want ‘cheaper’ boutique properties that they can DIY renovate with simple updates to reposition the asset.

Challenges? Opportunities?

Challenges to these retro type motels are that some are really in dire need of major works. Unfortunately, due to rising costs and limited availability of materials, we are seeing people walk away from deals in cases where more than a simple lick of paint and touch up is required.

What is your biggest/best sale in recent times and why?

Oceanside at Hawks Nest. This was such a prime location only 70 metres from Bennetts Beach in Hawks Nest, a popular holiday destination on the coast of NSW. With 31 keys, ample upside and high demand for accommodation, this was a great investment for a buyer and we had fierce competition from multiple parties.

What is the market doing and where do you see it going?

Despite interest rate rises and inflation it is still going quite strong, but for how long we don’t know. I am receiving a high level of enquiry on properties and banks are still keen to lend. However, valuers and buyers are spending a lot more time analysing what they believe the sustainable long-term earnings will be.

What’s driving this?

A variety of factors, people wanting a change from what they were doing before COVID and the drive for a sea change, still relatively low interest rates so better ROI on their money. Yields for motels and caravan parks have definitely tightened but still show good returns. Management rights have continued to be a great model as operators get the first clip of the ticket and the salary is guaranteed.

Most popular asset classes?

Most popular at this point would definitely be freehold motels and caravan parks. The Central Coast is performing very well here — I’m seeing solid interest in these assets.

Broker, Gold Coast and Northern NSW

Cyber Crime in the

Accommodation Industry

Words_ Charles Gow-Gates, Barrack Broking

Why target Accommodation businesses?

Giving out personally identifiable information such as identification documents, as well as credit card details, phone and email addresses during an accommodation booking has become common practice. This data is often stored digitally, and scanned copies of physical documents are kept within numerous systems between document management systems and booking platforms. The sensitivity of the data makes it appealing to cyber criminals, in committing financial crimes such as identity theft and email fraud.

Some of the other reasons that accommodation businesses are a high threat include:

• Employee training and education around cyber awareness is not widely adopted.

• Multiple devices and passwords can be shared between employees.

• Technology is rapidly introduced to assist with efficiency in business practices, which increases the risk and cyber liabilities.

• Due to industry regulations, records are stored for up to seven years (and in large volumes). This means cyber criminals can potentially access information they know won’t be deleted.

• A large number of users have access to sensitive information. The more people that have access to systems, the greater potential for human error and the greater the risk of compromised data exists.

Accommodation businesses are a lucrative target, with large amounts of money passing through various accounts. In addition, small businesses are an easier target for cyber criminals as they may not have the resources to protect their assets and data compared to larger organisations.

The combination of these factors has created the ideal environment for cyber criminals to target unsuspecting accommodation providers in their attempts to infiltrate their networks and systems.

Preventative steps for your business

There are several steps that you can take to help prevent or lessen the impact of cyber-crime. Some of our essential tips include:

• Install appropriate security software such as antivirus and malware detection software on all your devices and keep them regularly updated.

• Limit access to your physical premises, systems and devices to only those who need it.

• Back up your data regularly to reduce the damage if a breach does occur.

• Raise awareness amongst employees — teach them to identify phishing emails/scams and the importance of strong passwords.

• Have multi-factor authentication and establish good habits among your staff members, e.g. locking computers each time they step away from their desks.

• Put a cyber insurance policy in place.

Cyber insurance

Cyber insurance can help cover financial losses to your business, your customers and other parties following a cyber security breach. This might include costs associated with: loss of revenue due to interrupted business, hiring negotiators and paying ransom, recovering or replacing your records or data, liability and loss of third party data, defence of legal claims, investigation by a government regulator, copyright infringement, misuse of intellectual property online, crisis management and monitoring, and prevention of further attacks.

As experienced Commercial Insurance Brokers, we’ve seen the devastating effects of cyber events on businesses; often, the office grinds to a halt. Covering the costs of business interruption expenses, extortion, and third-party costs should be a primary consideration when reviewing your policies.

Do you have questions about ransomware, how a cyber incident can affect your business or cyber liability insurance?

At Barrack Broking, we are experienced in providing practical solutions to Australian Accommodation businesses around cyber insurance. END

Delivering strategy, ideas and certainty to protect the accommodation industry

T h e a c co mm o dat i o n s e c to r i s a n i n d u st r y ex p o s e d to a d i ve rs e ra n g e of st rate g i c an d o p e rat i o na l ri s ks T h e ri s ks va r y co n s id e ra b l y d e p e n d i n g o n t h e s t y l e of a c co mm o dat i o n , l oc at i o n , t a rg et c u s to m e r an d ow n e rs h i p st r u c tu re Wh i l e a c co mm o dat i o n b u s i n e s s e s m ay have co mm o n b u s i n e s s o bj e c t i ve s an d ex p erie n c e t h e sa m e r i s k i s s ue s , t h e re a re u n i q u e a s p e c t s to eve r y s i t uat i o n T h e s e u n i q u e a s p e c t s d e m an d a t a i l o re d ap p roa c h to ri s k m a na g e m e nt an d i ns u ran c e

We h ave a n ex p er i e n c e d a n d s p e c i a l i s t te a m , fo c u s e d o n s e r v i c i n g c l i e n t s i n th e a c c o m m o d a t i o n i n d u st r y We’ ve h e l p e d h o te l s an d m o tel s , s t u d e n t a c c o m m o d a t i o n an d w o r ke r f a cil i t i e s , th ro u g h to l u x u r y h o l i d ay re s o r t s

O u r p u r p o s e i s to h e l p yo u s u c c ee d We a s k w h a t b u s i n e s s s u c c e s s l o o k s li ke fo r yo u a n d i d e n t i f y t h e b a rr i e r s to re a c h i n g yo u r g o a l s We a d d va l u e by th o ro u g h l y i nve st i g a t i n g yo u r ex i st i n g ri s k m a n a ge m e n t ac t i vi t i e s a n d m a k i n g re c o mm e n d a t i o n s o n re f i n i n g o r en h a n c i n g th e s e s o t h a t w e c a n p re s e n t yo u r b u s i n e s s i n th e b e s t p o s s i b l e l i g h t

T h i s u l t im a tel y p rov i d e s b e t te r a n d m o re c o s t e f fe c t i ve p ro te c t i o n

P O I N T S T O C O N S I D E R

Good records of asset valuations, inventory, financials, compliance and management policies are critical to having the right insurance.

Photos cataloguing your buildings, plant & equipment can really assist in demonstrating quality to insurers.

Start activities for your next renewal early. Doing so will allow you to anticipate and respond to any possible challenges.

Work with experts in your industry Whether brokers, lawyers, accountants or valuers.

S P E C I A L I S E D I N S U R A N C E S O L U T I O N S F O R Y O U R I N D U S T R Y

O U R E X P E R T I S E I N A C C O M M O D A T IO N

I Shall Return ...Tentatively

Words_ Mike Phipps, Mike Phipps Finance

Let me start by acknowledging the many readers who sent me life affirming messages following reports of the debacle that was my recent cycling trip to Switzerland.

A recurring theme has emerged. It seems that the prospect of me never travelling again has concerned a great many of you. The consensus is that if I curtail all future travel then the chances of misadventure become limited, resulting in less amusing stories to tell. Put simply, it would seem that a good laugh at my expense is the preferred option.

Well, fear not, I am back on the horse and write this month’s reflections from In Zid. The Land of the Long White Cloud. You know, the country where they eat fush and chups, have a party when they turn suxty sux and never, ever ask a colleague if she got a fax on the weekend.

The trip is a complicated affair. I arrive first, sort the hire car, set up the unit, do the groceries, ensure the managing director’s favourite champagne is in plentiful supply and sneak in a bit of skiing.

The family arrive in dribs and drabs over the following couple of weeks and I run the shuttle service from Queenstown airport to our lodgings in Wanaka.

Needless to say, I was keen to see if travelling overseas again would come with any interesting consequences. Things started well. My son took me to Brisbane International at some ungodly hour on a Sunday morning, which is a miracle of itself. In order to do so he abstained from alcohol on a Saturday night! The airport felt busy and understaffed but Sean from Qantas was a top bloke and stepped up to assist with check in. I presented my documents as provided by my travel agent and some consternation ensued. Sean got to give me the good news. My travel agent had issued documents with outdated departure times and that noise overhead was my flight departing. Of course, if I had taken the managing director’s advice and arrived at the airport many hours early I might still have made the flight... there is no chance of me ever hearing the end of that.

Quick call to my son Nic. Hey mate, have you gone far? Please come and get the old man. Quick call to the travel agent, who, to her credit, picked up on a Sunday. Flight for tomorrow sorted. Hire car guys in Queenstown notified of delay. I’m now leaving on Monday and everyone’s working except the managing director. Now, to say the MD is not a morning person is to understate things dramatically! If you’ve ever driven from Noosa to Brisbane at 5am in the company of someone who wishes you dead, you will understand.

Anyway, Sean of Qantas is on duty and greets me with a “Hey Brother, you’re back” and a high five. This interaction seemed to confuse those who observed it. You see, I am an old skinny white man and Sean is a solidly built gentleman of middle eastern appearance. If we are indeed brothers, the family tree must be a cracker. What a top bloke. Made my day although it was early, and much could still go wrong. The flight was on time and passed uneventfully. No dramas in Queenstown, no Covid tests, typical laid back, friendly Kiwi reception. Like some player in a game of life and death all I had to do was pick up the hire car and I’m home free. Hire car, what hire car? Was supposed to be picked up yesterday so it’s been reallocated. Wrong flights, disappearing hire cars……this must be a test.

I decide to evoke memories of our recently and very sadly departed monarch and remain calm and carry on. The lady at the Europcar desk might be Sean’s sister. Same apparent ethnicity and just as helpful. How about an upgrade if you can wait half an hour while we wash the car? The calm approach worked. What a legend..…not me, her!

BTW, if noticing really nice qualities in cultures or ethnic groups is racist, guilty as charged. I hope the woke will understand albeit feel free to cancel me, please.

I’m now in Wanaka which just might be one of the most beautiful spots on the planet. Even better, I’m staying in an apartment that is part of the NZ management rights model, so all this is tax deductable research. Yep, I finally found an accountant who’s not afraid to go to jail. Sorry PB.

The family start arriving tomorrow, and I’ve had some time to ski, drink beer and read the papers. I’ve also thought a lot about the travel industry. In fact, this article was going to be a pretty blunt analysis of an industry that I think needs a bloody good shake up. The manner in which airlines, hire car companies, travel agencies, tour companies, travel wholesalers and OTAs operate seems extraordinary to me. Talk about an unholy alliance.

Imagine a business model where you pay money, usually months in advance, for a service that can be cancelled via a short notice text with no consumer recourse for damages. Imagine a business that refuses to refund your money and instead gives you a credit, if you are lucky. That’s a credit to use on the same dodgy and unreliable service via the same dodgy and unreliable company. Imagine being able to modify or exclude features and benefits that were promoted as part of the service, again with complete impunity. Imagine being able to tell consumers misleading stories to ensure preferred suppliers get your business. If this was a bank they’d have an enquiry, and they did. There would be public and political outrage, and there was. So how come airlines and associated service providers can get away with conduct that in any other industry would be considered completely unacceptable? To quote Mark Twain, buggered if I know.

One could complain I suppose but like many industries the travel people have a new and brilliant strategy to reduce and potentially eliminate customer complaints. They make it pretty much impossible to contact them. Emails go unanswered by any human with automated responses blaming Covid. Call centre queues are hours long and the constant messages confirming service commitment interspersed with truly terrible music are clearly designed to drive the customer away, or insane, or both. All this while reminding the customer that aggressive and angry conduct will not be tolerated. Have these idiots worked out why their customers are aggressive and angry? Talk about the self-fulfilling prophecy! If you are going to put customers in hour long queues at least have the decency to play the following recording “Thank you for your call. This call will be recorded for coaching and quality purposes. Because our senior managers and board have zero respect for our clients and consider your time to be worthless we hope you will enjoy the next 2 hours of frustration interspersed with gratuitous messages regarding our wonderful service and amazing products. At the end of 2 hours you will be able to leave a message which we will not return. Please understand that aggressive and abusive messages will, in the interests of quality and coaching, be played to our board. They always get a laugh out of the cruder suggestions.”

Of course, once everything that could go wrong has... there is always your travel insurer. Mine put me on a call centre queue for 2 hours the other day and then randomly hung up. They advise 10 business days to respond to emails and they seem to have a strategy of

asking one question at a time. 10 questions x 10 business days each. The obvious plan is to drag out the process and perhaps even frustrate the client to the point of not pursuing the claim. If they think that will work, they’ve picked the wrong punter. The insurers name suggests they provide more cover, they don’t.

Anyway, I could rant on but thanks to Melbourne based retail manager Christopher Hassett I don’t have to. You see, Mr Hassett is currently suing Qantas for damages that seem to me to be a test case for the way airlines and the travel industry more broadly operates. Now, to be fair I’ve never had dramas with Qantas but clearly it would seem I’m in the minority. Anyway, if successful the case will set a legal precedent for the duty of care, or lack thereof, that airlines show customers. The history and circumstances of the case are easily available online but in a nutshell Mr Hassett and his husband (the irony is delicious) pretty much experienced all of what I have described above, and then some. Believe it or not I’d written this article before the news of Mr Hassett’s mission came to my attention. I’m sure his situation mirrors many others but more power to him for having the courage to take the matter to court. He also has more patience than I. If evidence is tested and found to be accurate, he spent more than 13 hours on the phone to Qantas call centres.

I think the court needs to hear those recordings for quality and assurance purposes. All 13 hours! END

Associate Article

The Importance of Letting Appointments

Words_ John Mahoney, Mahoneys

A letting appointment is a manager’s contract with an owner. That contract authorises a manager to let an owner’s lot. If there is no valid contract in place, or the manager is charging fees that aren’t noted in the contract, then the manager has a problem. That problem usually arises at the time of a sale, at the time of an audit or in some cases, if a complaint has been made to the Office of Fair Trading.

From what I see on a day to day basis it seems that most managers don’t appreciate or understand the importance of having lawful, compliant and assignable letting appointments in place with every owner in their letting pool.

In matters I have been involved in the following issues are present in many cases:

1. GST being imposed on commissions, fees and/or charges when the appointment doesn’t allow the manager to do so;

2. Letting appointments not being signed by owners and/or managers;

3. Letting appointments not being “continuing” appointments;

4. Some of the fees and charges being imposed are not in accordance with the appointment. This can be a problem in older letting appointments where managers have increased charges and fees over the years without owner consent and without the letting appointment containing a right to do so (in holiday buildings this includes such fees and charges as linen, cleaning, internet etc); and

5. There is no valid letting appointment in place at all. When I query our clients as to why their letting appointments are riddled with the above problems I almost always get the following responses:

1. It’s too hard to get them all - managers have at least one that’s not in place;

2. The owner lives overseas;

3. The owner has been in the pool for years, there’s no need to get them to sign an appointment; and

4. I haven’t looked at the appointments. I inherited them from the previous owner.

I can tell you from experience that the above issues have caused, numerous times over, the following: 1. Sale contracts to fall over; 2. Sale prices to be reduced; 3. Further fees being paid to accountants and lawyers to correct issues; 4. Warnings and prosecutions being given/made by the Office of Fair Trading; 5. Stress, lack of sleep and health issues due to points 1-4 above.

Regardless of whether you are selling or intend to sell in the near future, I encourage every manager to conduct a thorough review of their letting appointments to ensure that they are compliant. If you aren’t sure about your letting appointments then make a call or send an email to your accountant and/or lawyer.

With a little diligence, time and effort the above issues can be avoided. END

Motel sales & release of encumbrances

Words_ David Adolphe, Enyo Lawyers

In the sale of leasehold, freehold or freehold going concern motels, a vendor usually is required to ensure that everything they are selling to the purchaser is free from all encumbrances other than those that may be disclosed in the contract and agreed by the parties.

Encumbrances are registered and unregistered interests over the assets of the motel business and the freehold land.

Business Assets

In terms of business assets, typically such interests to be legally enforceable are now registered on the Personal Property Security Register (“the PPSR”). However, vendors should ensure that all unregistered charges or interest over the business assets have been released prior to or on completion of their sale.

The vendor will need to arrange to pay out all creditors of the business who are holding a security interest over the business assets. There are many different types of security interests which can be registered (i.e., equipment leases, supply agreements, financing agreements) and over different types of assets (i.e. certain identifiable assets like motor vehicles, all present and after acquired property like trading stock) and this can be confusing. The important thing to remember is that if the business has any leased plant and equipment, received goods from suppliers on credit or has received financing at any time then there will probably be registered security interests against the business assets and registered on the PPSR. In any event a quick search can sort out whether there are any registered security interests on the PPSR.

For the vendor it is important that their solicitor undertakes a PPSR search as soon as possible so that they can find out what security interest are registered and start working on arranging releases before completion.

For the purchaser, the PPSR search will show them what releases they can expect to receive before or at completion to ensure they are getting good title to the business assets free of any encumbrance.

If the vendor can pay out or has already paid out whatever finance arrangement gave rise to the security interest before completion, then there will usually be time for the secured party to register a release which can be searched. However, in some circumstances the

secured party will be receiving payment at completion (i.e., there will be a cheque payable to them and collected at completion). In these cases, there is proforma Release and Undertaking to Amend Registration document that can be provided to the purchaser at completion which shows the secured party has no further interest in the business assets and that they will register the release after completion.

In some cases where the vendor also carried on other businesses there can be registered security interests which relate to business assets not being sold with the business or financial arrangements not connected with the business. In those cases, it is important for the vendor to provide sufficient evidence to the purchaser to show the vendor is selling the business assets unencumbered as required by the contract. How this is done varies depending on the circumstances, but it is important to address PPSR registered security interests early so there is time to resolve any issues prior to completion.

PPSR releases are important for both vendors and purchasers asfailure to make proper arrangements early in a matter can result in problems and delays with completion and increased costs in a matter.

Freehold Land

In terms of freehold land, certain registered interests may appear on title and should be identified in the sales contracts with the purchase taking the property subject to those interests. A common example of such interests, the benefit or burden of which may pass to the purchase are easements. Other registered interests such are mortgages are encumbrances that will need to be released on settlement.

It is important for vendors to review their records when they purchased the land and instructed their solicitors to undertake searches to ensure that all unregistered and registered interests may be determined prior to entering into the contract for sale. Those interests that will remain after the sale should be disclosed in the contract and those to be releases should be considered as to the steps to arrange the release.

In some cases, issues have arisen with registered interests being found on title which are old and may be difficult to remove and additional time (and some costs) may be incurred in arranging the necessary releases and clear title for sale.

Both vendors and purchasers should consider these issues at an early stage with their legal representatives when negotiating a contract to ensure that there are no nasty surprises later that may affect the ability of the parties to complete the transaction. END

Acc. Spec. (Bus.) - Qld

Special Counsel, Enyo Lawyers M. 0410 644 246 E. david@enyolawyers.com.au

David Adolphe is a Queensland Law Society Accredited Business Law specialist and has been in practice for 20 years. He has advised clients in all manner of business transactions and takes a specific interest in tourism and hospitality matters. David takes a practical approach to delivering the best possible strategic legal advice to clients on all aspects of business and commercial law matters.

Enyo Lawyers is a leading boutique commercial and litigation firm with offices in Brisbane, Gold Coast and Melbourne. The firm focuses on delivering efficient outcomes for clients in small to large sized commercial enterprises.

26 Market Street, Brisbane, QLD 07 3180 0510 Level 13, 50 Cavill Avenue, Surfers Paradise, QLD 07 3180 0510 Level 50, 120 Collins Street, Melbourne, VIC 03 9935 5256 www.enyolawyers.com.au

Update on Pets in NSW Strata Buildings

Words_ Col Myers, SMH Director

Fundamentals

An owners corporation in NSW cannot stop an occupier from having a pet in their unit, as long as it does not disturb other residents:

• However, tenants need permission from their landlord to own a pet. A landlord can refuse to allow a tenant to have a pet. Also, a landlord does not need to give a reason why. However, landlords cannot ask tenants to pay a pet deposit and they can’t charge a higher amount of rental bond for a tenant to keep a pet.

• Depending on the scheme by-laws, an occupier may need to tell the owners corporation before a pet is brought into the complex, as owners corporations can create their own rules for pets. It is important to firstly check the scheme’s by-laws. However, by-laws banning all pets are not valid and banning animals based on size, type, or quantity, will not be valid in most circumstances; and

• Assistance animals cannot be banned from living in a strata scheme.

Owners Corporation and Pets

An owners corporation in NSW cannot stop a unit occupier from having a pet in their unit, as long as it does not disturb other residents.

In 2020, the Court of Appeal in Cooper –v- The Owners Corporation – SP 58068 held that a by law that provided an outright ban on pet ownership was “oppressive” pursuant to section 139(1) of the Strata Schemes Management Act 2015, because it interferes with the property rights of a lot owner by controlling or prohibiting a particular use, in circumstances where that use does not materially and adversely affect the enjoyment of another lot.

However, most owners corporations will firstly require the occupier to write to the secretary or strata manager if they have a pet, or want to get one.

It is important to firstly check the scheme’s by-laws to see what the process is and what information is needed for approval. It is not unusual for an owners corporation to ask for:

• The pet’s name, type, breed, weight and age;

• A photo of the pet;

• The pet’s vaccination records and a microchip number (if the pet needs these in NSW).

Rules for keeping pets in strata

An owners corporation can set rules about how occupiers keep their pets while living in strata.

As previously advised, firstly check the scheme’s by-laws to see what these rules are.

The by-laws often cover:

• Keeping the animal within your property;

• Watching the animal when on common property;

• Cleaning up after the animal on common property.

Can an owners corporation evict occupiers or their pets?

The owners corporation cannot evict an occupier, but may try to remove the persons pet.

The owners corporation can only remove a pet if it causes ‘unreasonable interference’ to others, or the pet’s behaviour has broken a by-law.

The owners corporation must follow the proper process and give the person a chance to fix the situation, before they attempt to evict a pet.

If an occupier has broken a by-law, the owners corporation must firstly issue a ‘notice to comply’ asking the person to stop their pet’s behaviour.

If the behaviour continues, the occupier or the owners corporation can contact NSW Fair Trading to seek a (free) mediation.

If the issue is not resolved at mediation, anyone involved in the dispute can then apply to the NCAT to remove the animal.

Can a landlord evict a tenant or the tenants pet?

In short, yes.

If a landlord has refused permission to have a pet in their unit, or the tenant hasn’t asked the landlord for permission to keep the pet, then the tenant may be breaking their rental agreement. In that case, the landlord may ask the tenant to remove the pet or move out of the property.

Bali is Back!

Discover a private Balinese holiday haven where 5-star hotel-style luxury is only the beginning. From the moment you’re met by a personal driver at the airport, you’ll experience the ultimate Balinese getaway.

Recently refurbished, Villa Sandari is thoughtfully designed and equipped to provide all the creature comforts in impeccable style.

Traditional Balinese design is paired with modern features including poolside pavilions and lush tropical gardens along with functionality such as security, airconditioning, gas BBQ and personal electronic safes.

The villa consists of three luxury king ensuited bedrooms, a private pool and modern kitchen. It is fully staffed with a full time house attendant.

Though tucked away in a private luxury villa enclave, Villa Sandari sits at the heart of the vibrant LegianSeminyak leisure and lifestyle precinct. The nearby ocean sands are lined with inviting beach bars and restaurants where you can watch the sunset from one of Indonesia’s most iconic locations.

Book today! US$270 per day for 2 bedroom, US$320 per day for 3 bedroom (minimum stay 5 days).

Contact Ian Crooks on 0411 171 648 or ian@resortbrokers.com.au to book today.

The perfect holiday MR on the southern Great Barrier Reef

ResortBrokers is delighted to exclusively present to the market the Management Rights and associated real estate to Rosslyn Bay Resort, a fantastic holiday complex located on a picture-perfect bay, perched on the Southern Great Barrier Reef.

Rosslyn Bay is perhaps best known as the gateway to Great Keppel Island. Rosslyn Bay Harbour is a key hub. It hosts a flurry of ferries and vessels bound for the island, as well as the award-winning Beaches Restaurant. The picturesque bay boasts a pristine golden beach and is a jump-off point for fishing, sailing, whale watching and adventure boating. True holiday resort on Southern Barrier Reef

Relief Managers

Please note: this is simply a directory service that we provide to assist you. Should you choose to go on holiday or take a break, we recommend you interview and qualify relief managers yourself, before hiring. You’ll find more managers listed on our website: resortbrokers.com.au/buy/reliefmanagers

DILYS & NEIL HARVEY

Motels Nationwide

0420 948 996 neil.dilys@xtra.co.nz

KARLA HARDING

Holiday & Serviced Apartments, Resorts, Boutique Hotels, Bed & Breakfasts

0414 767 499 karla.boutiqueaccomrelief@outlook.com

RICHARD TEMPLE SABINA WUNSCH

All property types, Australia Wide

All property types, Australia Wide

0412 567 214 richard@rmtsolutions.com.au 0413 155 648 info@swmotelyadvisory.com.au

CARMEL MOLONEY

ROGER ANDREWS & JILLIAN CAIN

MARION & PETER KEULEN

Caravan & Holiday Parks Nationwide DAVID & SANDRA CAIRNS

0411 865 905 marion_keulen@hotmail.com

Management Rights QLD

0411 335 539 moretonbeachhouse@bigpond.com

FRED BISHOP

0400 483 291 c.m.j64@hotmail.com

Motels QLD Coast VICTORIA MCDONOUGH & BRENDAN HUGHES

Motels, East Coast

0412 138 642 vickymcdonough@bigpond.com.au

GRANT SKINNER

Management Rights Nationwide

0408 996 188 grantandjuliet@bigpond.com

Hotels & Motels, VIC & SA

0488 780 071 0403 021 504 jilliancain@optusnet.com.au

DONNA & WALTER SIMMEN

All property types QLD

0497 675 105 info@simmenanderson.com

THE GOOD KNIGHTS

All property types Nationwide

0412 005 537 info@thegoodknights.com.au

0429 444 010 flashb2261@yahoo.com.au

Motels & Caravan Parks Nationwide

Motels Nationwide PETER & MICHELLE JACOBI 0427 183 416 casabargara@gmail.com

SUE BARTON 0432 411 900 bartonsue@rocketmail.com

Motels Nationwide

CHRISTINE WILMOTT

All property types QLD

0413 452 263 christine.09@bigpond.com

JOHN & SUSAN DONE

All property types Nationwide

0447 077 420 suedone@mac.com

SHARON & STEPHEN DEWSBURY 0402 142 075 sharon@airliebeach.net.au

All property types Nationwide GEORGIANNA DYSON

PAUL & TANYA GREEN

All property types NSW

0411 874 392 tanyacooper1@msn.com

KAREN & ROBERT NISBET

Motel & Caravan Parks Nationwide CHARLES & COLLEEN LUBANS

0427 933 414 0488 934 899 karen.nisbet70@gmail.com.au

Management Rights QLD

0432 586 099 colleenlubans@hotmail.com

THOMAS GRAF

Management Rights, Motels, Caravan Parks & Resorts, Nationwide

SCOTT & LIN MCKENZIE 0451 010 117 scott@mcwu.com.au

Management Rights Brisbane Only

0438 527 894 georgi1440@icloud.com

0438 014 035 07 4032 1573 tomas49@me.com

BRUCE DRURY

All property types QLD & NSW

Motels Nationwide KRISTY & LANCE BUTT 0428 902 878 kristymay22@outlook.com

Motel & Caravan Parks Nationwide

0428 631 573 bruceandsandra34@gmail.com

Motels, NSW & VIC

GRAEME & DEBORAH FILIPPE 0427 512 751 graemedebmotelmanagers@outlook.com

BAY6 MOTEL MANAGEMENT 0416 016 614 info@businessbay6.com.au

Motels Nationwide

CHRIS CAMPBELL

Motel & Management Rights Nationwide

0449 957 414 cj.jwcampbell@gmail.com

CHARLIE MILLINGTON & JACKY RYAN jacquelineryan1@bigpond.com

Caravan Parks & Motels Nationwide

Broker

0439 255 507 paul@resortbrokers.com.au

STEVE CAMPBELL

Broker

Central Gold Coast 0407 220 668 steve@resortbrokers.com.au

Broker

Gold Coast South & Northern NSW

TODD WARNER 0438 170 763 todd@resortbrokers.com.au

Broker

SE & SW QLD, NW NSW & New England Region

JASON VOGLER 0427 431 213 jasonv@resortbrokers.com.au

Broker

Gold Coast & Northern NSW

GREG JAMES 0416 247 068 greg@resortbrokers.com.au

Broker

Gold Coast & Northern NSW

MIGUEL BOZINA 0419 848 444 miguel@resortbrokers.com.au

Senior Broker

Sunshine Coast

GLENN MILLAR 0412 277 804 glenn@resortbrokers.com.au

Broker

Sunshine Coast

CHENOA DANIEL 0403 143 151 chenoa@resortbrokers.com.au

Broker Townsville and Surrounds

Broker North QLD

GLEN CUMMINS 0427 215 863 glen@resortbrokers.com.au

SHANE CROGHAN 0418 451 006 shanec@resortbrokers.com.au

Broker Far North QLD

RUSSELL

DAVID FAIERS 0432 766 788 davidf@resortbrokers.com.au

Broker Sunshine Coast & Fraser Coast

DES FAGG 0427 849 119 des@resortbrokers.com.au 0407 020 443 0431 055 221 0424 497 056 0416 166 909 sarah@resortbrokers.com.au chris@resortbrokers.com.au jacqueline@resortbrokers.com.au russell@resortbrokers.com.au

Queensland PO Box 5004

West End, QLD 4102 (07) 3878 3999

New South Wales PO Box 567 Ulladulla, NSW 2539 (02) 9904 8224

Sydney PO Box 810 North Sydney 2059

Victoria PO Box 1100 Carlton, VIC 3053 (03) 9347 3100

South Australia PO Box 327 Fulham Gardens, SA 5024 (08) 8356 5057

Tasmania PO Box 3024 Devonport, TAS 7310 (03) 6424 3474

Western Australia PO Box 103 South Perth, WA 6951 (08) 9314 7638

1300 665 966 resortbrokers.com.au

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