Message from the President
Welcome to the Autumn edition of The Retailer.
With a new UK Government elected and the NI Executive publishing its draft Programme for Government, Retail NI has been busy than ever ensuring our members voices is being heard at all levels of Government.
We jointly hosted a Northern Ireland business event at the Labour Party Conference, with the Secretary of State for Northern Ireland as the keynote speaker. At the event we set out the need for changes to the Windsor Framework such as a Veterinary Agreement between the UK and EU to reduce friction with the sea boarder.
Retail NI has also met the Chief Constable, Policing Board Chair and the Assembly Justice Committee Chair to outline members ongoing problems with shoplifting and retail crime. This issue remains our top priority. Our High Street Hero Awards attracted a record number of consumers voting with an increase from 12,000 -to 15,000. Congratulations to Ballymoney for winning High Street of the Year for a second time.
In 2024 we organised a record number of events and we are at the planning stage for our High Street Summit and Supplier Showcase in early 2025.
As ever, we are all about empowering our members and supporting you and your business. If you have any problems give us a call.
Peter McBride (President)
CONTACT DETAILS
Glyn Roberts CEO 028 9022 0004 07515 710 517 glyn@retailni.com Joelene Poole 028 9022 0004 07542 845 834 joelene@retailni.com 245 Upper Newtownards Road. BELFAST. BT4 3JF
BALLYMONEY CROWNED HIGH STREET OF THE YEAR FOR SECOND YEAR RUNNING
Ballymoney has been named High Street of the Year for a second year in the High Street Hero Northern Ireland Awards, with the town’s fashion store The Winsome Lady also winning the Overall Independent Retailer Award for 2024.
A record 15,000 votes were cast in this year’s High Street Heroes, with dozens of independent retailers shortlisted across 12 Award categories in the showcase of Northern Ireland’s favourite independent retailers.
Ballymoney’s high street beat stiff competition from fellow finalists Ballynahinch and Newtownards to claim the top title for a second year running. The Co Antrim town’s Main Street area was rated most popular for its unique shopping offering, including The Winsome Lady. Owned by local businesswoman Winnie Mellett and in business for over 40 years, it was named Best Fashion Retailer and picked up the top accolade overall after receiving the most votes out of any category.
A special reception was held in Belfast City Hall tonight to celebrate the winners from across Northern Ireland, including joint gold winners, Vivo Oakland Park in Carrickfergus and Windmill Stores Ballymacash in Lisburn
(Best Convenience Store), and a previous overall winner Bradley’s Centra in Maghera (Best Forecourt & Best-Off Licence). Richard Kyle from Greens of Lisburn was also recognised as the Independent Retail Employee of the Year. Finalists were welcomed this evening by Lord Mayor of Belfast, Councillor Micky Murray, who spoke at the ceremony.
Lord Mayor of Belfast, Cllr Micky Murray, said:
“Congratulations to all of the 2024 High Street Hero winners – it’s clear to see just how valued you are in your communities. And of course, a special mention goes to
Ballymoney, for clinching the High Street of the Year Award for the second year in a row –that’s no mean feat!
“Independent retailers boost not only our economy, but also our quality of life, so it’s wonderful to be able to shine the spotlight on those who make our daily lives a little bit easier and brighter as they serve our communities - whether that’s in a bakery, chemist, coffee shop, or another independent retailer. Well done everyone.”
Retail NI Chief Executive, Glyn Roberts said:
“The High Street Heroes Awards celebrate the best
and brightest retailers that Northern Ireland has to offer, and this campaign has shown just how valued each one of these independent retailers are in their local communities, especially in Ballymoney where once again voters turned out to see their high street crowned.
“Independent retailers from Derry to Dromore secured a huge number of votes in this year’s awards. These independent retailers are the thought leaders and change makers in their local communities and will play a leading role in shaping 21st Century high streets”
“We should also give a shout out to Richard Kyle, Greens of Lisburn in winning independent retail employee of the year, highlighting the crucial our members staff play in the success of their business”.
The High Street Hero NI Awards are a joint initiative powered by Retail NI and supported National Lottery operator Allwyn, SSE Airtricity, Roam Local NI and media partner Belfast Live.
Allwyn’s Chief Executive Officer, Andria Vidler, said:
“We’re delighted to have been part of this celebration of independent retailers. Independent retailers have an incredibly positive impact on their local communities through their hard work, their constant local high street presence, and – for many – through selling The National Lottery in their stores and helping to raise over £30 million each week for projects across the UK, including projects on their
doorstep. Congratulations to this year’s winners and nominees!”
Andrew Greer, General Manager of SSE Airtricity Northern Ireland said:
“We at SSE Airtricity would like to extend our congratulations to all the winners of this year’s Retail NI High Street Hero awards. These awards are an important showcase of excellence across Northern Ireland, shining a spotlight on the success of local retailers who go above and beyond for their communities. We are incredibly proud to support an initiative that celebrates the businesses and individuals driving positive change on our high streets.
“With over 300,000 domestic and business customers across Northern Ireland, our commitment to supporting local communities remains
unwavering. We wish our local high street heroes continued success as they keep our high streets vibrant and thriving in towns, cities, and villages across Northern Ireland.”
Andrew Bartlett, Founder of Roam Local NI said:
“Celebrating the winners of the Retail NI High Street Heroes awards is a testament to the hard work, dedication,
and resilience of our local businesses.
These champions of the high street have not only contributed to the vibrancy of our communities but have also shown outstanding innovation and service.
“Their achievements inspire us all and highlight the critical role independent retailers play in Northern Ireland’s economy.”
FULL WINNERS LIST
Best Butcher
Gold Greens of Lisburn
Silver Nesbitt’s Quality Meats, Glengormley
Bronze Apperley Fine Foods, Ballymoney
Best Coffee Shop
Gold Chat & Chill Café, Lisburn
Silver Helena’s Coffee Shop & Bistro, Maghera
Bronze Hollys Coffee Co, Ballynahinch
Sugarcane Café Bistro, Comber
Best Convenience Store
Gold Vivo Oaklands Park, Carrickfergus
Silver Windmill Stores Ballymacash, Lisburn
Bronze Bradley’s Centra, Maghera
Best Deli/Bakery
Gold Sweetness & Light Cakery, Ballymoney
Silver Vivo Oaklands Park, Carrickfergus
Bronze Knotts Bakery, Newtownards
Best Fashion Retailer
Gold The Winsome Lady, Ballymoney
Silver Cityman Menswear, Derry
Bronze Paul Martin Menswear, Derry
Best Forecourt
Gold Bradley’s Centra, Maghera
Silver Eurospar Hardford Link, Newtownards
Bronze Carlisles Fresh Foods, Ballynahinch Donard View Service Station, Ballynahinch
Best Generalist Retailer
Gold Bridge Bookshop Dromore
Silver Northern Card Gaming, Newtownards
Bronze The Joke and Toy shop Newcastle
Best Healthcare Retailer
Gold The Real Health Store, Coleraine
Silver Harkin’s Pharmacy, Maghera
Bronze Harkin’s Pharmacy, Maghera
Best Homeware Retailer
Gold W & J Walker, Ballymoney
Silver Warden Bros, Newtownards
Bronze Rosie’s Emporium, Lisburn
Cityman Menswear, Derry
Andrew Bartlet Roam Local Jonny & Clare Oates Windmill Stores
Glyn Roberts, Lisa & Richard Kyle
Bradleys Centra & Britvic
Dave Mackay & Wendy Craig Allwyn Glyn Roberts, Lesley Price Bridge Books, Kyle Savage Deputy Lord Mayor ABC Council
NEW Scratchcard Limit
From 1st October 2024, a maximum of 10 Scratchcards per transaction, in a single visit to store, can be sold x10
An information pack has been sent by post to support you and your staff:
z Please ensure the player-facing sticker is on display
z Ensure staff know about the new limit going live from 1st October
Over the years, we have seen extraordinary change and have grown into an organisation that sits alongside some of the biggest names in FMCG globally. As a proud Irish business, we’ve embraced the opportunities and the challenges that each change has brought and together, we’ve built a reputation that we’re proud of. We are driven by the pursuit of excellence – in the brands we build, the suppliers we do business with, the customers we partner with and the consumers we serve. We are committed to working with the most trusted and responsible suppliers from around the world. Our customers rely on us to deliver on time and in full and it is our responsibility that we recognise and embrace.
Over 60 years delivering on our promises
Andrew Greer SSE Airtricity, John Walsh Belfast City Council, Angeline Murphy SSE Airtricity & Mark Simpson
Ballymoney
RETAIL NI RAISE WINDSOR FRAMEWORK CHALLENGES AT LABOUR AND CONSERVATIVE CONFERENCES
Retail NI was the only locally based business organisation to organise and support events at the Labour and Conservative Party Conferences. The Secretary of State for Northern Ireland Hilary Benn MP was the keynote speaker at the Labour Conference and the Party Chairman Richard Fuller MP and the Shadow Secretary of State Alex Burghart MP at the Conservative Party Conference.
At both conferences Retail NI CEO Glyn Roberts raised the ongoing problems with the Windsor Framework and funding of the PSNI. Speaking after two conferences Glyn said:
“There are ongoing challenges with the Windsor Framework that continue to cause our members problems. As part of Windsor Framework phase two, ‘Not for EU’ labelling
must be present on all dairy products supplied to Northern Ireland via the green lane.
“Many of our members are reporting that significant number of dairy products previously ranged, are no longer compliant for Northern Ireland customers causing disruption for consumers”
“We also need to see a SPS Veterinary Agreement with the UK and EU be a priority to address the ongoing challenges with trade across the Irish Sea Border. A lot more work is needed to improve the Windsor Framework and ensure all barriers to trade are lifted”
“Following our recent meeting with the Chief Constable, it is clear the PSNI needs a proper budget settlement, and the UK Government must play its part in providing additional funding. With the shoplifting epidemic and assault of retail staff at an all-time high, the PSNI must have the resources to support our members”
Glyn Roberts & Shadow Secretary of State Alex Burghart MP
Glyn Roberts & EU Ambassador Pedro Serrano
Hillary Benn Secretary of State for NI
Retail NI Meet Chief Constable
Chief Constable Jon Boutcher met key stakeholders from the local business and retail sector at PSNI Headquarters on Friday 20th September.
Speaking after the meeting Chief Constable Boutcher said: “Today’s meeting was a valuable opportunity to discuss the significant criminal challenges facing the retail sector. These include shocking cases of violence against staff and increasing levels of shoplifting offences impacting on local businesses.”
“We are very much alive to these and other pressures across the retail sector and are determined to do everything in our power, through collaborative approaches with industry, to reduce incidents and harm to staff and businesses.”
The PSNI, in partnership with local PCSPs and the Business Crime Partnership, already works extremely closely with businesses and this partnership working is a real resource multiplier. Our officers and staff carry out a range of effective proactive work against business crime; in that regard Northern Ireland is served better than most other parts of the UK. However, as in most areas of policing our difficult funding environment and the record low numbers of officers are having a real impact on
our capacity for this work. In particular, we are feeling the reduction in our numbers of neighbourhood officers who are key to maintaining effective local relationships and reducing crime.”
“In spite of these pressures I have assured everyone at today’s meeting that we will continue to work closely with all partners to robustly tackle business and retail crime and to help ensure that Northern Ireland remains a safe, attractive and prosperous place to live and do business.”
Glyn Roberts, CEO of Retail NI said afterwards “This was a worthwhile meeting with the Chief Constable to discuss the huge impact that crime is having on our members business, their staff, and the wider economy. It is a startling statistic that 67% of our members surveyed in our recent report that their staff
have been victims of assault and threats and 51% were losing staff as a result.
“Our members are really struggling with the growing epidemic of shoplifting and we need to ensure tougher sanctions are put in place for those found guilty of this crime”
“Retail NI fully supports the Chief Constable’s call for more funding for the PSNI, particularly for their Neighbourhood Teams, who play such an important role keeping our town and city centres safe places for our members, staff and customers”
“We want to reinforce the message that a more effective partnership between business, police, Department of Justice, and the public is the only way in which we can improve this situation.
(L-R) George Rankin (Henderson Group), Chief Constable Jon Boutcher, Glyn Roberts (CEO Retail NI), Peter Jez (Riverness Limited) and Chris O’Reilly (Retail Zoo) met today (Friday 20th September) with key stakeholders from the local business and retail sector at Police Service of Northern Ireland Headquarters, to discuss the significant criminal challenges facing the retail sector.
RETAIL ROUND UP
AGRI-FOOD INVESTMENT
INITIATIVE
Economy Minister, Conor Murphy, has today launched a £46million Agri-Food Investment Initiative to support local agri-food and drink processors.
The Initiative, developed by Invest Northern Ireland, has been designed to help improve the overall competitiveness and productivity of the agrifood and drink processing sector in Northern Ireland.
Minister Murphy said: “AgriFood processing makes a significant contribution to local communities throughout the region, and especially to rural communities. By targeting support to this sector, this scheme will promote regional balance. The capital investment will help companies adopt greener technologies, and so contribute to our net zero targets. Importantly, the scheme also aims to increase the sector’s productivity.”
The Minister was speaking at an event attended by businesses and stakeholders for the agri-food and drink sector. He also visited drinks processing company Classic Mineral Water in Lurgan. The company has invested heavily in new production equipment resulting in productivity improvements for the business alongside growth in both employment and sales.
Welcoming the Minister to the company’s state-of-the art
facility in Lurgan, Liam Duffy, Chief Executive and owner of Classic Mineral Water said:
“Investing in your business is essential if you are to ensure continued success.
“Since taking ownership of Classic Mineral Water I have made multimillion-pound investments in new machinery, process improvements and innovation. As a result, we are the first in Ireland to produce isotonic drinks for the private label market, the business is much more productive, our sales continue to grow, and we now employ four-times the number of people we had five years ago.
“Access to support through an initiative like this will significantly help a business like mine continue to make capital investments in new technologies.”
Joining the Minister on the visit, Kieran Donoghue, CEO Invest Northern Ireland said:
“The aim of this new Initiative is to improve the overall competitiveness of Northern
Ireland’s agri-food and drink processing sector. To this end, we are particularly seeking projects which are innovative and demonstrate how they will improve the productivity and sustainability of the business.
“The Initiative is now open to applications from all eligible agri-food and drink processors in Northern Ireland, and I encourage businesses in the sector to avail of this significant opportunity to invest for future growth. Classic Mineral Water here in Lurgan is an example of what can be achieved through investment and innovation undertaken in partnership with Invest NI.
“As well as providing efficiency and productivity benefits directly to the business, we also expect investments through this Initiative to have a positive impact on the agri-food supply chain across rural areas.”
Full details on eligibility, the support available and how to apply is available at https://bit. ly/3zVLaW4
POLICING BOARD
Retail NI CEO, Glyn Roberts met with Leadership Candidate Robert Jenrick in August on his first visit to Belfast. There was useful discussion on challenges facing members and local high streets. We look forward to meeting with the other five candidates as they visit Northern Ireland.
Retail NI met with the Policing Board in July to raise their serious concerns around increases in shoplifting, resulting financial losses & level of penalties as well as increasing levels of violence against shopworkers. Policing Board Chair Mukesh Sharma promised that all the issues would be raised at the next Board.
JUSTICE COMMITTEE
In August Retail NI met with Joanne Bunting Chair of the Justice Committee. There was constructive engagement on the ongoing problem of crime against our members, shoplifting epidemic, PCSPS and the forthcoming Sentencing Bill.
ROBERT JENRICK
Conor Murphy Economy Minister, Liam Duffy Classic Mineral water, Kieran Donoghue Invest NI
Robert Jenrick MP & Glyn Roberts
Chris O’Reilly, Jenny Passmore, Glyn Roberts, Mukesh Sharma
Joanne Bunting MLA, Glyn Roberts, Chris O’Reilly
Interview with a Retailer
ANDY DAVIS
Who in the business world do you admire the most?
I admire anyone out there that willing to give it a go and be innovate, it’s not easy taking that leap from a guaranteed wage working for someone to actually going out and doing it for yourself.
What do you do when you are not working?
I play golf very badly, spend time with my family and enjoy going out to different restaurants for dinner
What is the biggest misconception people have about you?
Sometimes people think that because you have your own business you have a lot of free time, you have to work for your free time and what I mean by that is people don’t see the 2 or 3 hours work you do before leaving the house in the mornings or the nights sitting on the computer till late.
Who are your biggest role models in life?
I don’t really have specific role models as such, but I love listening to pod cast from different business people and how they have overcome challenges and may some processes they have implemented into their business and life to have a happy and balanced work / life.
If you had a superpower, what would it be?
To be able to fly as then I wouldn’t have to sit in traffic.
Reach up to 10,000 passengers a day with over 150 on-site advertising formats available at Belfast City Airport.
Contact: advertising@bca.aero or scan the QR code
What has been the most valuable piece of advice you have been given in your career?
“Don’t worry about failures, worry about the chances you miss when you don’t even try”
What is your favourite task of the week & Why
I love creating processes and streamlining things within the business, we love technology and are always looking at things that can save us time enabling us to focus on the things that are important - spend time on things that matter rather wasting time on the things that don’t.
When you were a child, what did you want to do and why?
Weirdly when I was younger I always wanted to have my own shop, I have been working in retail from the age of 14 and I have loved being able to grow as a person and do what I love. There are days I hate it if I’m being honest, but there are more good days than bad and that’s the main thing.
Discover McConnell’s Distillery: The New Spirit of Belfast’s Tourism Landscape
Nestled in the heart of North Belfast at the A-wing of the Crumlin Road Gaol, McConnell’s Distillery & Visitor Experience is quickly becoming a must-visit destination for locals and tourists alike, combining the city’s rich whiskey history with a taste of something new.
Revived in 2021, McConnell’s Irish Whisky has been reborn with the same dedication to craftsmanship that made it a global favourite. Now, with a stateof-the-art distillery at one of Belfast’s most historic sites, McConnell’s proudly honours its storied past while leading the way in a new era of whiskey-making excellence.
Stepping inside McConnell’s Distillery, you’ll be captivated by its perfect blend of historic charm and modern
design. From a beautifully adorned, fully licensed bar and stylish cocktail lounge where group workshops take place, every corner offers a memorable experience. Whether you’re a whiskey connoisseur or new to the world of spirits, McConnell’s expert hosts will guide you through their enticing selection of cocktails and house drams.
Offering an exclusive, behind-the-scenes look at McConnell’s meticulous process of crafting tripledistilled, single malt Irish whiskey, the McConnell’s Signature Tour takes you on a journey through the timeless art of whiskey-making. You’ll explore each stage, from selecting the finest grains to the final ageing in oak barrels, all whilst learning about the rich heritage and passion that define McConnell’s Irish Whisky.
For those looking to extend their visit, the distillery café offers a cosy spot to relax and enjoy a range of locally sourced food and drinks. Whether it’s a light lunch, coffee break, or sweet treat, the café at McConnell’s is the perfect place to unwind and catch up with friends. After the tour, visitors can explore the gift shop, where you’ll find unique McConnell’s merchandise, limited-edition souvenirs, and perfect mementos to take home.
Whether you’re a whiskey enthusiast, history aficionado or culture seeker, McConnell’s Distillery has something for everyone. Gain a fresh perspective on Belfast’s heritage and discover how McConnell’s is restoring the city’s legacy in the whiskey world.
Visit www.mcconnellsirishwhisky.com to learn more and book your tickets.
McConnell’s Distillery 53-55, A Wing, Crumlin Road Gaol, Crumlin Rd, Belfast BT14 6ST 028 9590 2929
Nisa Recruits Independent Retail Specialist Taranjit Singh Dhillon
Taranjit Singh Dhillon joins Nisa as Head of Retail, to accelerate and deliver against the business’ strategy.
In what is a fiercely competitive Symbols and Independents sector, Taranjit joins Katie Secretan’s Retail & Sales Leadership Team and will be responsible for the development and delivery of Nisa’s retail strategy, across the diverse network of customer stores.
With 20 years in retail, Taranjit brings a deep understanding of the independent convenience market and franchising, and will double down on Nisa’s retailer-centric approach, to drive forward the market-leading proposition and grow its retailers’ businesses.
Katie Secretan, Director of Sales and Retail at Nisa, said:
“I’m thrilled to have Taranjit join the Nisa team. His handson experience in independent retail and ability to build franchise relationships is exactly what we need to take our retailer proposition to the next level, and I’m confident he’s the right person to lead
our retail team. Taranjit’s fresh ideas and proven success in driving growth will be key in helping us achieve our long-term strategy.”
Taranjit joins from One Stop where he was responsible for overseeing a network of 350 franchisees, working with retail teams to optimise store layouts and implementing a strategy to maximise revenue and profitability. Prior to One Stop, he held senior roles at Lidl and PepsiCo. His wideranging experience puts him in a strong position to lead Nisa’s expansion and growth efforts, focusing on practical, customerfocused solutions that make a real difference for independent retailers.
Taranjit Singh Dhillon said:
“This is an exciting time for independent retailing and I’m delighted to be joining Katie and the dynamic team at Nisa. I look forward to using my experience to enhance our proposition, help drive recruitment, and continue delivering value for our retailers.”
The new appointment comes as Director of Retail & Sales Katie Secretan bolsters her teams to help deliver Nisa’s ambitious growth plans set out at the start of 2024, with further appointments to follow later in Q4. Taranjit will commence his role as Head of Retail on 9th September. 18
www.retailni.com
Taranjit Singh Dhillon, NISA
SAFE AT HOME, SAFE AT WORK
by Don Leeson, Chief Executive, Labour Relations Agency
The LRA hosted a panel discussion as part of the Belfast Pride Festival in July 2024 on the subject of ‘Safe at Home, Safe at Work: Domestic Abuse and Violence through an LGBTQIA+ Lens’
How would you respond if one of your employees or colleagues is experiencing domestic abuse and violence?
Domestic abuse is a traumatic and horrendous experience for those subjected to it. It effects people of all genders, ethnicities, sexualities, ages, disabilities, immigration status, religions or beliefs, and socio-economic backgrounds. It has a devastating impact on all aspects of a victim and survivor’s life, including the workplace. It can result in physical, emotional and psychological harm, and family and relationship breakdowns.
It is very much a workplace issue.
Employers are increasingly recognising the importance of supporting employees who are experiencing domestic abuse. These employers are leading the way in supporting their employees who are dealing with the trauma of domestic abuse. Many already provide access to leave and other support. However, access is not universal. For this reason,
our Assembly passed the Domestic Abuse (Safe Leave) Act (Northern Ireland) 2022. This entitles employees and workers, who are victims of domestic abuse, up to 10 days paid ‘safe leave’ in each leave year for the purpose of dealing with issues related to that abuse. The Department for the Economy is consulting on regulations to implement this new employment right.
But there are many other issues raised by domestic abuse that employers need to be aware of. The Labour Relations Agency and the Irish Congress of Trade Unions have published guidance on this subject: ‘Safe at home; Safe at work: Guidance for Employers and Trade Unions on how to support employees affected by domestic violence and abuse’. This is available on the Agency’s website: www. lra.org.uk.
The guidance encourages employers to:
• Consult with employees and trade unions to develop, implement
and maintain a domestic violence and abuse policy taking into account the law and best practice;
• Publicise the policy, including sources of help and support for those experiencing domestic violence and abuse;
• Consider a programme of training for all employees, and specifically managers and HR professionals;
• Foster a culture of openness that will help break the silence around this important issue and encourage conversations to happen, so that employees feel comfortable raising issues and seeking help; and,
• Review all other associated workplace policies that may interact with the domestic violence and abuse policy to ensure consistency across all policies.
The Agency recently held a panel discussion based on this guidance as part of the Belfast Pride Festival. While this discussion focused on LGBTQIA+ employees, the issues are similar regardless of an employee’s sexual orientation.
You might think that the workplace provides a safe haven for those suffering abuse and violence at home; and so it should. However, the expert panellists highlighted real-life examples of how domestic abuse intrudes directly into the workplace. These include abusers entering the workplace to stalk employees – think for example how traumatising this could be for a shop worker if their abuser was to hang around the store – and abusers persistently calling their victim at work. Other examples included LGBTQIA+ employees being ‘outed’ at work.
There were also horrendous examples of coercive control of employees working from home. These included employees having their abuser being in the room off-camera during online meetings to monitor what is said, listening to work-related telephone calls, and even trawling through emails.
You will be relieved to know that the ‘Safe at Home, Safe at Work’ guidance provides helpful contact details for employers to get expert advice on what can be done in such circumstances.
- Practical training for managers and sales staff working in retail
- It provides information on the techniques that shoplifters use and also explains the law, so that staff know what they can and cannot do to Keep People Safe
- Bespoke delivery in the retail premises, either before the shop opens or after it closes, so as not to interfere with trading hours.
- Content around staff safety when travelling to and from work and when dealing with elevated levels of tension from public whilst at work.
Retail outlets across Northern Ireland are being encouraged to avail of the training by ringing 101 and asking for their local Crime Prevention Officer.
Feedback from retailers and staff continues to be positive, with increased confidence and vigilance typically assisting in a reduction in reported instances of shoplifting, whilst also helping achieve better evidence. This package ensures better criminal justice outcomes, provides best practice around staff safety and ensures connections created with local policing teams.
Retailers are provided with a pack which will assist with further internal staff training and as an aide memoire for the staff team ongoing.
This scheme is currently provided at no charge by PSNI.
BUILDING A HEALTHIER
Build a health programme that fits the needs of your business today
The Safe Shop Scheme is an initiative that has been developed to support retailers to tackle crime, staff safety and in particular shoplifting. It provides:
outlets.
Crime Prevention Officers have been trained to deliver the Safe Shop Scheme.
Safe Shop Scheme was developed and piloted by officers in Foyle & Belfast City Centre, Neighbourhood Policing Team.
BECOME AN INCLUSIVE RETAILER AND GROW YOUR BUSINESS WITH AUTISM NI’S IMPACT AWARD
Approximately 15% of the population is neurodivergent and with over 35,000 autistic people in NI, there are at least 35,000 reasons why your organisation should become more inclusive.
Taking practical steps to build a more accessible retail service is important and beneficial not only for autistic people for also for those with other neurodivergent conditions, anxiety, or other communication and language barriers. Having an accessible retail service can give your business a competitive edge, as you are open to a wider pool of customers that have an inclusive and positive customer experience.
Additionally, becoming a more inclusive retailer has a variety of benefits for your staff as it can increase staff effectiveness, satisfaction and reduces staff turnover. Neurodivergent staff members have a range of excellent skills to bring to a team and without them, you could be missing out on reliable and competent employees.
Autism NI Impact Award
Many retail organisations can find it difficult to know where to start on their journey to neuroinclusion. They may be unsure of how to provide reasonable adjustments for autistic people to ensure equality of
service, as stipulated in the Autism Act (NI)2011, or not sure what barriers exist for neurodivergent people.
Autism NI’s Impact Award is designed to help you every step of the way. Our accredited training package supports organisations of all sizes to provide an accessible and welcoming environment for autistic employees and customers. This award will provide your team with tailored training and expert support, helping you to build a more inclusive workplace and service, and implement practical strategies to improve accessibility, for neurodivergent customers and employees.
Training is tailored to your specific needs, and our team will provide ongoing support to create and implement an individualised action plan of support that make your service more neuroinclusive. On completion of the action plan, your business is awarded with the Impact Award certification and plaque, and your business is listed and promoted on Autism NI’s website and social media.
By achieving the Impact Award, you will demonstrate your commitment to equality and can grow your customer base, staff team and reputation.
“Autism NI were fantastic in terms of guidingandsupporting usthroughthewhole process.”
(Feedback from ASOS after achieving the Impact Award).
To get a quote please email training@autismni.org or find out more at www.autismni.org/ training-courses
To receive 10% off please quote RETAIL10 at the time of booking (*please note applies to new bookings only, offer valid until 31st October 2024).
HONEYCOMB JOBS, NORTHERN IRELAND’S LEADING BUSINESS SUPPORT RECRUITMENT AGENCY, CONTINUES TO GROW AFTER 7 SUCCESSFUL YEARS IN BUSINESS.
Since launching as a team of 3 in 2017, Honeycomb has experienced considerable progression on the market, now sitting with a high-performing team of 25. Since its inception, Honeycomb’s core mission is to raise the profile of Business Support roles within their respective sectors across Northern Ireland. Honeycomb specialise in sourcing essential business support employees for a wide range of business sectors including professional services, industry, banking and public sector.
act as trusted advisors, supporting each other and exceptional clients, to deliver a truly premium service.
2024 has been an exciting year for Honeycomb, with investment in new office space, growth into new market areas (ROI) and the appointment of Erin Butler and Louise Quinn as Associate Directors and Dearbhla Kilpatrick as General Manager.
At Honeycomb, we believe having the right business support professionals in position is essential to business growth and success. From Office Manager to Logistics Coordinators – the team successfully fill a wide range of positions by aligning consultants with their own specialist area, creating experts in their field. With a 5* Glassdoor rating and a 4.9* Google rate – the team
New Office Space
The new office space situated just one floor above our current location within The Linenhall building will be ready for occupancy in September. This new facility represents a significant investment in our future, designed to enhance our operational efficiency and client experience. The state-of-the-art workspace features cuttingedge technology, modern amenities, and a collaborative environment tailored to support our continued growth and innovation.
Strategic Expansion into the ROI Market
Honeycomb’s expansion into the Republic of Ireland market represents a significant milestone for our organisation’s growth
trajectory. Under the leadership of Louise Quinn, our Associate Director, this initiative is gaining momentum, and to support growth we have recruited two specialist recruitment consultants to form the ROI team.
Female Leadership Team This year saw Former MD and founder, Mairead Scott, transition to the role of Managing Director at sister company, MCS Group. Having invested continuously in training and development since Honeycomb launched, Mairead was in the fortunate position to have a strong female leadership team with the skills, passion and commitment needed to lead Honeycomb into the next stage of its growth.
Honeycomb Senior Leadership Team: Louise Quinn, Dearbhla Kilpatrick and Erin Butler
ARCHIBALD ENCOURAGES ENTREPRENEURS TO HELP VACANT PREMISES GET ‘BACK IN BUSINESS’
Finance Minister, Dr Caoimhe Archibald today called on anyone planning to start or expand their business by setting up in a long term vacant property to avail of the Back in Business scheme.
The Minister was speaking as she visited two businesses who successfully applied for the rates support scheme which aims to attract new businesses onto high streets and town centres.
Following the relaunch of the scheme in May 2024, 17 businesses have now benefitted from a 50% rates discount for up to two years, after moving into premises previously used for retail purposes that have been unoccupied for 12 months or more.
Visiting Hare and Hawthorn Ltd and Causeway Craft and Coffee in Coleraine, Minister Archibald welcomed the addition of both businesses to the high street, saying: “We all want to see our town centres and shopping areas thrive and that’s why I’m delighted to visit two new businesses in the heart of Coleraine who are helping to bring vibrancy, footfall and investment back into
the high street.
“Both Hare and Hawthorn Ltd and Causeway Craft and Coffee Ltd are at the beginning of their business journeys. The Back in Business scheme will not only provide them with financial support with a reduction on their rates bill for the first two years, it also helps give a new lease of life back into premises that had been vacant for a long time, supporting the regeneration of Coleraine’s town centre and helping increase footfall for other traders in the area.
“I would urge anyone starting a business or expanding their existing business to consider setting up in an empty unit and avail of the rate support on offer through the scheme.”
Welcoming the Finance Minister to their premises
Jennifer McCullagh, Emma Thorpe and Claire McDowell owners of Hare and Hawthorn Ltd said: “Setting up a new business is costly and the
Back in Business scheme has been a welcome and unexpected benefit with our business planning. I would encourage potential business owners to take the scheme into consideration when looking at premises for their new ventures.”
Diane Malcolmson, owner of Causeway Craft and Coffee Ltd based in the Diamond Centre Coleraine, said: “Receiving the Back in Business support scheme will provide me with much needed financial assistance during the start of my new business journey. I would recommend anyone thinking about opening a new business to look into the scheme, as it could help with the financial decision on getting the premises you really desired.”
The Back in Business scheme is open to all business types and applications can be made online. Further information on how to apply can be found at www.nibusinessinfo. co.uk/back-in-business
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Minister is pictured with Diane Malcolmson, Causeway Craft & Coffee Shop, in the Diamond Centre, Coleraine
Minister with (L to R) Claire McDowell, Jennifer McCullagh and Emma Thorpe from Hare and Hawthorn Ltd
b4b GROUP: THE TRUSTED IT AND TELECOMS PARTNER FOR THE RETAIL SECTOR
Providing a wide range of critical services to over 400 retail venues across Northern Ireland, leading IT and telecommunications provider b4b Group continues to enhance its reputation as the trusted partner for retailers.
Established in 2010, b4b Group’s pedigree in the retail sector sets it apart, with the experienced team knowing exactly what support customers require in order to operate their business successfully.
A managed service provider, b4b Group offers customers a single technology partner covering all aspects of IT, telecoms and the Internet of Things (IOT), with core services including phone systems, broadband solutions, mobile, and IT managed services.
The Belfast-based company has a strong bank of retail customers that includes major brands such as Spar, Eurospar, Vivo, Menarys, Bob & Berts and McKeevers Chemists, all of whom benefit from the strategic approach that b4b Group adopts.
David Armstrong, CEO of b4b Group, said: “Resilience, credibility and solutions are the key pillars of the partnerships that we enjoy with our retail
partners. The services we deliver are critical to the successful operation of their business.
“From well-known local convenience stores and wholesale retailers, department stores, high street retailers, coffee shops and restaurants, we have the expertise to identify what their business requires and the capability to deliver the IT and telecoms services.
“We deliver comprehensive solutions that not only provide increased connectivity to our retail partners but also help to future-proof their businesses and provide a seamless shopping experience for their customers.
“If tills and card machines stop working due to Wi-Fi issues then shops cannot trade, if refrigerators break down then restaurants and supermarkets lose vital stock. The Wi-Fi connectivity and remote access for applications such as CCTV monitoring that b4b provides ensures that there are systems and back-ups in place to deal with these logistical challenges effectively.”
b4b takes great pride in the quality of the service it provides for customers, with the Group’s agility and flexibility meaning the team can respond to queries immediately.
The firm also further enhanced the cyber security it can provide to clients by recently achieving ISO 27001
certification, an internationally recognised standard for managing information security.
“Quality and commitment are at the heart of everything we do. Our dedicated team works tirelessly to ensure seamless connectivity, robust security and cutting-edge technology solutions that drive business success.
“We are committed to providing exceptional support and reliability, ensuring that our retail clients can focus on what they do best – serving their customers.
“Our goal is to empower retailers with the flexibility and efficiency they need to stay ahead in a competitive market. Whether it’s enhancing in-store experiences or optimizing online platforms, b4b Group is your trusted partner in driving retail success.”
For more information about how b4b can enhance your business, visit www.b4bgroup.ie
DIESEL UNLEADED GAS OIL KEROSENE AD BLUE RENEWABLE DIESEL
David Armstrong & Kenyon Harris B4b
David Armstrong CEO B4B
Maxol is investing £3.5 million to develop Fortwilliam and Hilden Service Stations
to the latest SPAR concept complete with new shopfront, flooring, open ceiling and lighting.
NEW £3 MILLION CENTRA STORE TO OPEN IN CO. ANTRIM
Musgrave NI investing £16 million in store network throughout 2024
CAPITAL INVESTMENT PROGRAMME CONTINUES TO DELIVER FRESH, MODERN CONVENIENCE STORES
Maxol, Northern Ireland’s leading family-owned forecourt and convenience retailer, is investing £3.5 million to redevelop and expand Maxol Fortwilliam Service Station in Belfast and Maxol Hilden in Lisburn.
The investment is part of a wider five-year capital investment programme for its network worth £84M that Maxol announced last year to meet the growing demand for convenience-led forecourt services, that include the latest offers across groceries, coffee and food-to-go.
SUSTAINABLE DEVELOPMENTS
A host of technologies will be used across both sites
to reduce their existing carbon footprint and include photovoltaic (solar) panels to reduce electrical import requirements; the use of LED lights; low energy CO2 refrigeration systems with doors fitted throughout each store; and exhaust air-heat pump technology to reduce heating loads on each site. Hilden Service Station will also have solarefficient glazing installed.
MAXOL FORTWILLIAM BELFAST
Maxol is investing £1.9M to significantly re-develop Maxol Fortwilliam and fully utilise the existing footprint of the site to include a new and larger store that will almost double the retail space from 107 square meters to 195 square meters.
MAXOL SERVICE STATION HILDEN
In phase one, the shop and forecourt will close for approximately ten weeks while the retail store is newly fitted
In phase two of the work, old stores to the rear of the site will be demolished to make way for the re-located and newly equipped car wash and space will be made for more car parking facilities as spaces increase from seven to twenty-two spaces including two accessible parking bays. Aramark, Maxol’s licensee lead by Nicola Farrell will return to operate the business.
Brian Donaldson, Chief Executive Officer of The Maxol Group said: “I am delighted to see the extensive work underway at both Maxol Fortwilliam and Maxol Hilden Service Stations as we continue to deliver on our commitment to invest across our network to provide our customers with the best in convenience and foodto-go concepts. Once these developments are complete, our customers will be able to shop locally for all their daily needs in a modern and more sustainable environment, with excellence in customer care, led by our experienced Licensees at these sites.
“I’d like to thank our customers for their patience while the work is ongoing and look forward to each project’s completion in the coming months.”
Local convenience retail brand Centra, continues its expansion across Northern Ireland with the opening of a brand new £3 million 3,400 sq. ft store and petrol forecourt on Frosses Road, Cloughmills.
The opening of the store – the 108th in the Centra NI estate –comes as Musgrave Northern Ireland, which operates the SuperValu, Centra and MACE brands, announced a £16 million store investment programme across its network for 2024. This includes the opening of new stores, refreshing existing stores as well as investment in the implementation of energy saving initiatives.
Centra Frosses Road, operated by experienced retailer Oran McCloskey, will officially open its doors later this month and is located outside Cloughmills on
the A26, the main road between Coleraine and Ballymena, which serves as a busy and popular route from the North Coast.
Speaking today, Trevor Magill Managing Director for Musgrave in Northern Ireland said –
“Centra Frosses Road is a fantastic addition to our store network and I wish Oran and his team all the very best. At Musgrave, we are ambitiously focused on growing our store network and continuing to innovate to provide our shoppers with what matters to them – not just excellent customer service and value for money but an extensive range of quality products with an emphasis on local alongside new technologies for a seamless shopping experience.
“We look forward to continuing to develop our SuperValu, Centra and Mace stores and ensuring we offer customers a world-class shopping experience.”
Already this year, Lusty’s Centra Townparks on the Glenarm Road in Larne recently opened its doors and is undergoing a refurbishment while the next few months will see store openings in Armagh, Portadown and Magherafelt.
Significant refreshes are also planned for SuperValu stores in Dungiven, Derry~Londonderry, Lurgan and Newtownbutler, as well as Centra stores in Maguiresbridge, York Road Belfast, Antrim and Carrickfergus. Revamps
of SuperValu stores in Downpatrick, Fintona and Irvinestown, and Centra stores in Annaclone, Bushmills, Draperstown and Tobermore have already been completed providing more inspiration and ideas for shoppers with a focus on quality across fresh produce, meat, and food-to-go.
The investment in the store network is further supported by a £14 million investment in local produce with the launch of a new brand, Good Food Locally Sourced, announced earlier this year. In addition, the retail group committed £6 million in its value offering with shoppers benefitting from over 200 special offer items every week, competitive Epic Deals on four big brand products every three weeks alongside over 700 own brand products which are up to 40% cheaper than the better-known brands.
Kevin Paterson, Head of Retail (NI), Nicola Farrell, Alan Pollock, and Brian Donaldson, CEO, The Maxol Group
From left: Andrew Hutchinson, Director Solo Petroleum; Oran McCloskey, Centra Frosses Road owner, Trevor Magill, Managing Director Musgrave NI
From left: Andrew Hutchinson, Director Solo Petroleum; Oran McCloskey, Centra Frosses Road owner, Trevor Magill, Managing Director Musgrave NI
Fancy Working Here: Revolutionising Retail Recruitment
The retail industry is transforming its approach to recruitment, and Fancy Working Here (FWH) is leading this change. FWH introduces an innovative platform that taps into a business’s own customer base as a talent pool. Jonjo Power, co-founder of FWH, explains: “At least 95% of the best staff I ever hired were either customers or recommended by customers. So, I thought, why not create a platform to help employers access this hidden talent?”
Tackling Post-COVID Staffing Shortages
FWH emerged as businesses in the retail and hospitality sectors faced post-pandemic staffing challenges. Power, with experience in both industries, recognised that many businesses struggled to find reliable staff. After discussions with Hospitality Ulster’s Colin Neill, he saw the potential of focusing on
customer talent as a solution. Power says, “The talent within a business’s own customer base is incredibly valuable. Fancy Working Here makes it simple to access that talent pool.”
Simplified Recruitment for Employers and Job Seekers
FWH is designed for ease of use, streamlining the process for businesses and job seekers alike. Rather than overwhelming candidates with extensive forms or requiring CVs, FWH collects just enough information for businesses to follow up:
1. Name
2. Email address & Telephone Number
3. Confirmation of interest in the business
4.
Power emphasises FWH isn’t a recruitment agency but a service that complements existing efforts. FWH is cost-effective, with no hidden fees or wage commissions, and works as a “supplement” to traditional recruitment.
Why “Fancy Working Here”?
The phrase “Fancy Working Here?” is more effective than the typical “We are Hiring” for several reasons:
• It’s engaging and personal, reflecting a friendly work culture.
• It sparks curiosity, draws attention, and stands out from generic ads.
• It conveys enthusiasm, aligning with a company’s brand personality.
• It encourages dialogue and attracts younger professionals.
Interestingly, FWH’s research shows that 83% of candidates avoid applying if a CV is required. FWH removes this barrier, making it easier for people to express interest without fear of their current employer finding out.
Conclusion
In a complex recruitment landscape, Fancy Working Here provides a simple, effective solution by tapping into a business’s most valuable asset, its customers. As Jonjo Power puts it, “Employ the person, not the CV.”
For more information, visit www.fancyworkinghere.com
TWENTY COMMUNITY ORGANISATIONS
RECEIVE FUNDING FROM LOCAL RETAILER’S GRANT INITIATIVE
SPAR NI has awarded 20 local organisations a £1,000 grant each, as part of its Community Cashback Grant initiative.
Selected from over 900 applications that came from grassroots organisations, registered charities and community groups from across Northern Ireland, this year’s recipients are:
• Huntington’s Disease Association Northern Ireland
• Tiny Life NI Support Groups, Newtownabbey, Carrickfergus and Larne
• St. John’s Ambulance, Carrickfergus Unit
• Charis Cancer Care, Cookstown
• ASCERT, Lisburn
• Rosie’s Trust, Bangor and Newtownabbey
• North Down & Ards Women’s Aid
• Samaritans, Belfast
• The Welcome Organisation, Belfast
• Lagan Search and Rescue, Belfast
• The Brain Injury Foundation, Newry
• Down’s & Proud, Lurgan
• Baby Basics, Magherafelt
• Foyle Hospice, Derry/Londonderry
• Brainwaves NI, Cookstown
• Youth Sport, Omagh
• Omagh Men’s Shed
• The Aisling Centre Company Ltd, Enniskillen
• The Cedar Foundation, Enniskillen
• Positive Futures - Lakeland Family Support Service, Enniskillen
Bronagh Luke from SPAR NI said it was a difficult task to whittle the final list down, with so many organisations in need in Northern Ireland.
Bronagh commented; “We received 934 applications for our grant this year after announcing even more organisations and community groups in need could benefit. Usually, we spread the £20,000 out between five organisations, but with so many in need we decided this year to give £1,000 each to 20 recipients.
“So many applicants told us about their funding being cut and how great a need there was for their services in many communities in Northern Ireland. While a lot of our grant recipients are based in certain areas, they still provide invaluable support across the whole of the country, allowing them to help even more people, which is what this initiative is all about.”
Many of the recipients commented on the fact that this local grant can be processed quickly to allow for summer schemes to take place in the coming weeks, including Positive Futures Lakeland Family Support Service, which supports children with learning disabilities and their families in the Enniskillen area, who said, “We would use the grant to expand our summer scheme offering, currently limited by reduced funding, to add additional events.”
ASCERT, the Lisburn-based charity established in 1998 to address the harm caused by alcohol and substance abuse throughout communities, will use the grant to fund adult counselling sessions throughout their ‘Rethink Your Drink’ service.
While Baby Basics in Magherafelt, which is a volunteer-led project supporting new mothers and families struggling with the financial and practical pressures of looking after a newborn, will use the grant to continue to provide essential items to their service users, from mattresses to toiletries, clothing and nappies. There are over 300 SPAR stores in Northern Ireland, each acting as community hubs and are dedicated to supporting local charities and community groups, from hospice centers to foodbanks, with store teams going beyond their roles in-store to engage and help their local communities thrive.
A recent survey from SPAR showed that Northern Ireland had the most community pride throughout the UK regions, with 83% of respondents either very or fairly proud of their local area, followed by London (75%) and Scotland (73%).
The survey also showed that those in Northern Ireland ‘feel like they are a part of their community’ the most, with over two thirds (61%) saying they strongly or somewhat agreed with the statement.
HIGH STREET HEROES FROM THE BOROUGH WELCOMED TO RECEPTION IN BALLYMONEY TOWN HALL
The Mayor of Causeway Coast and Glens has welcomed the winners of Retail NI’s High Street Hero Awards from Ballymoney and Coleraine to a special reception in Ballymoney Town Hall.
The awards, voted for my members of the public saw a record number of 15,000 votes for retailers across Northern Ireland in 12 categories for 2024, and saw Ballymoney take home the prize for High Street of the Year for the second year in a row.
Ballymoney proved its status as a great place to shop with 5 retailers from the town highlighted including of course the much-loved Winsome Lady who was awarded both Best Fashion Retailer and best Overall Independent Retailer.
Customers helped food retailers Apperley Fine Foods and Sweetness and Light Cakery take home the Bronze for Best Butcher and Gold for best Deli/ Bakery, while homeware retailer W&J Walker took the Gold for Best Homeware Retailer. The Mayor also congratulated representatives from Coleraine based Real Health who picked up a Gold Award for Best Healthcare
Retailer at the awards held last month.
Welcoming attendees to the reception in Ballymoney Town Hall, Councillor Ciarán McQuillan said: “I am delighted to welcome you all to this reception highlighting your recent success at the High Street Hero Awards.
“Obviously massive congratulations to Ballymoney for taking the High Street of the Year accolade for the second time and congratulations to the teams from Ballymoney based Winsome Lady, Apperley Fine Foods, Sweetness and Light Cakery, W&J Walker and also of course Real Health in Coleraine.
“As Mayor of Causeway Coast and Glens I may be biased, but I think our Borough has a wealth of fantastic independent shops and businesses and I am really pleased that Ballymoney and Coleraine took home awards on the night. The work you all do alongside your counterparts in towns and villages throughout the Borough really is appreciated, thank you for making our high streets fantastic places to visit!”
The High Street Hero NI Awards are a joint initiative powered by Retail NI and supported National Lottery operator Allwyn, SSE Airtricity, Roam Local NI and media partner Belfast Live
